JP2018060515A - Order management system, order management apparatus, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To carry out both management of turn waiting and management of use status of a facility to improve convenience in management of degree of congestion.SOLUTION: An order management system for managing turn waiting at a facility has: a first storage unit for holding a waiting list including status information on a group of customers waiting at a facility, a second storage unit for holding information of use status for equipment of the facility provided for the waiting customers whose turns have come; a first display unit for displaying information of a waiting list, a second display unit for displaying information of location and use status of each of the equipment, an input unit for selecting, from the waiting list displayed on the first display unit, waiting groups whose turns have come and receiving operations for allocating the selected waiting customer groups to each of the equipment displayed on the second display unit, a management unit for updating status of the selected waiting groups to guided status and for updating use states of the equipment to which the waiting groups are allocated to occupied status.SELECTED DRAWING: Figure 5

Description

  The present invention relates to an order management system, an order management apparatus, and a program.

  2. Description of the Related Art Conventionally, various order management systems have been employed in restaurants, stores, hospitals, banks, government offices, and the like in order to manage waiting for customers waiting for their services.

  For example, in a popular restaurant or the like, a customer-designated reservation form is prepared, and the customer's order is managed by writing the name and the number of the reservation person therein (for example, Patent Document 1 (particularly, paragraphs 0003 to 0003). 0007)).

JP 2004-94380 A

  For example, in the case of a restaurant, by managing not only the situation of customers waiting for their turn but also the usage situation of seats that guide customers, the accuracy of management of the congestion level becomes higher. However, in the conventional order management system, management of waiting for a turn and use of facilities such as a seat for guiding a waiting customer cannot be managed in cooperation.

  The present invention has been made in view of the above-described circumstances, and an object of the present invention is to improve the convenience of managing the degree of congestion by linking the turn waiting management and the management of the facility usage status.

  An order management system according to an embodiment of the present invention is an order management system that manages an order waiting in a facility, and includes a first storage unit that holds an order waiting list including information on a status of an order waiting group in the facility. A second storage unit that holds information on the usage status of the plurality of facilities of the facility provided to the waiting customers who have arrived in turn, and a first display unit that displays information on the waiting list And a second display unit that displays information on the arrangement and use status of each of the facilities, and a waiting group in which the order has arrived is selected from the waiting list displayed on the first display unit And an input unit that receives an operation for assigning the selected waiting group to any of the facilities displayed on the second display unit, and the status of the selected waiting group is updated based on the operation. Do Both, in which a management unit that updates the use status of the equipment waiting set is allocated during use.

  Further, the second display unit may display the display in different display modes so that the equipment to which the waiting group is assigned and the equipment to which the waiting group is not assigned can be distinguished.

  Moreover, you may make it provide the 1st notification part which notifies a warning, when the state where the use condition of a certain equipment is in use passes for a fixed time.

  Each facility belongs to one of a plurality of areas, and each area includes a second notification unit that notifies a warning when the number of facilities in use exceeds a certain value. Also good.

  In addition, when it is detected that the type of equipment assigned to the waiting group is different from the type specified by the waiting group, a third notification unit that notifies a warning may be provided.

  In addition, when it is detected that the available number of facilities assigned to the waiting group is smaller than the number of waiting groups, a fourth notification unit that notifies a warning may be provided.

  According to the present invention, it is possible to improve the convenience of managing the degree of congestion by linking the waiting-list management and the management of the use status of the equipment in cooperation.

The figure which shows schematic structure of the order management system 1000 which concerns on embodiment of this invention. The block diagram which shows the main structures of the order management terminal 200. FIG. The flowchart of the order waiting registration process in the order management system 1000 which concerns on embodiment of this invention. The figure which illustrated the reception screen in the order management system 1000 which concerns on embodiment of this invention. The figure which illustrated the status management screen in the order management system 1000 concerning embodiment of this invention. The flowchart of the update process of the waiting list in the order management system 1000 according to the embodiment of the present invention.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

  In this embodiment, an example of linking waiting order management and seat (equipment) management in a restaurant will be described, but in addition, hospitals, banks, government offices, amusement facilities, shopping malls, department stores, movie theaters, beauty salons, consultation counters It can be applied to any facility that manages facility users waiting in turn. Moreover, it is applicable to management of all facilities provided individually to waiting customers who have arrived in turn, such as private rooms, window, booths, reception counters, equipment used instead of seats.

  FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to the present embodiment. As shown in FIG. 1, the order management system 1000 includes an order management server 100 installed in a management center or the like, an order management terminal 200 installed in a restaurant A, and a user terminal 300 owned by a user. . The order management server 100 is connected to the order management terminal 200 and the user terminal 300 via the communication network N.

  The order management server 100 manages the waiting for the order registered via the order management terminal 200 for each facility. The order management server 100 is actually connected to the order management terminal 200 installed in a plurality of facilities via a communication network, and manages the waiting for the order of each facility. The order management server 100 is configured by a general-purpose computer, and a server function is realized by operating a predetermined server program on the computer. The number of computers constituting the order management server 100 is not necessarily one, and may be composed of a plurality of computers distributed on the communication network N.

  The order management server 100 includes a management database (first storage unit, second storage unit) 110 for managing the order management terminal 200 for each facility, and a processor (management unit) 120. The management database 110 includes a client management table TA1, a status management table TA2, and a seat management table T3.

  In the client management table TA1, a unique ID and a passcode (account) assigned to the order management terminal 200 are registered for each facility. For example, “ID: A1...”, “Pass code: AA2. These pieces of information are set by, for example, an administrator (for example, the owner of a facility) who performs management waiting in each facility at the time of system introduction. When a plurality of order management terminals 200 are used in one facility, the same ID and passcode may be used. For example, a plurality of IDs and passwords may be used properly according to predetermined conditions. .

  In the status management table (first storage unit) TA2, a waiting list for each facility is registered. The order waiting list includes a list of persons who are waiting for an order (order waiting group) and information (status information) indicating a waiting state of each order waiting group. One record in the waiting list includes information such as reception number “1”, reception time “13:03”, number of people “3”, desired seat type “table”, status “Guided”, seat number “2”, and the like. include.

  The status includes “waiting” which is the state before the turn has arrived, “calling” which is informing that the turn has come, “guidance completed” which is the state where the turn has come to the seat, Furthermore, “cancelled” or the like in which the waiting for the order is canceled is included. What items are set as the status can be appropriately set and changed by the manager of each facility.

  Information included in the waiting list can be set and changed as appropriate by the manager of each facility. The contents of the waiting list are updated based on new registration information to the waiting list transmitted from the order management terminal 200 or status update information (details will be described later).

  Information on the seating chart for each facility is registered in the seat management table (second storage unit) T3. Specifically, information such as seat number “2”, seat type “table”, seat area “area A”, available number of people “4”, usage status (“vacant” or “in use”) is registered. Yes.

  The processor 120 includes an arithmetic and logic unit (such as a CPU) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and manages the order by executing various programs stored in storage means such as a ROM. Each part of the server 100 is centrally controlled. In addition, the processor 120 also executes a computer program (order management application) for managing the wait for turn in cooperation with the order management terminal 200.

  The communication network N includes communication networks that can transmit and receive information between the order management server 100 and the order management terminal 200 and between the order management terminal 200 and the user terminal 300, respectively. The communication network N is, for example, the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication lines, or a combination thereof. It does not matter whether it is wired or wireless.

  The order management terminal 200 can exchange data with the order management server 100 via the communication network N, such as a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, and a personal digital assistant (PDA). A terminal device can be used. Note that a plurality of order management terminals 200 can be used in one facility.

  FIG. 2 is a block diagram showing the main configuration of the order management terminal 200. The order management terminal 200 includes a processor 210, an input device (input unit) 215, a display device (first display unit, second display unit, first notification unit, second notification unit, third notification). Section, a fourth notification section) 216, a communication interface 220, and a storage resource 230. The order management terminal 200 accepts an input such as acceptance to a waiting list or dismissal by a facility user or employee directly operating an input device 215 such as a touch panel. For example, the facility user performs an input for newly registering the waiting list in the waiting list, and the employee performs an input for updating the status of the information registered in the waiting list.

  The processor 210 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in the storage resource 230 to execute the order management terminal 200. Central control of each part. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.

  The input device 215 includes various operation buttons and a touch panel 215a for accepting an input such as acceptance to the waiting list or disappearance from the waiting list.

  The display device 216 is a device for displaying a reception screen and a standby screen including a waiting list, a reception button, and the like, and is configured by a liquid crystal display, for example.

  The communication interface 220 is a hardware module for connecting to the communication network N and communicating with other terminals on the communication network N. The communication interface 220 is a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

  The storage resource 230 is, for example, a logical device provided by a storage area of a physical device. The physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

  The storage resource 230 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 220. In addition to these various programs and various data, the storage resource 230 stores a computer program (order management application) AP1 for managing the waiting in cooperation with the order management server 100 by being executed by the processor 210. Has been.

  The user terminal 300 is a terminal such as a smartphone, a mobile phone, a tablet terminal, or a wearable device owned by a user of the service. The user terminal 300 includes a processor, an input device such as various operation buttons and a touch panel, a display device such as a liquid crystal display, a communication interface for connecting to the communication network N, a storage resource such as a disk drive or a semiconductor memory (ROM, RAM, etc.). It has. In addition to these various programs and various data, the storage resource stores a computer program (order management application) for managing the waiting in cooperation with the order management server 100 by being executed by the processor. The user can register the waiting for each facility through a web browser or other application installed in the user terminal 300.

(Register for waiting in the waiting list)
Next, the waiting queue registration process performed by the user who has visited the facility by operating the order management terminal 200 will be described with reference to the flowchart of FIG.

  The order management terminal 200 receives information included in the order waiting list registered in the status management table TA2 from the order management server 100 via the communication interface 220 (step S31).

  Next, the order management terminal 200 causes the display device 216 to display an acceptance screen for accepting an order waiting (step S32). As shown in FIG. 4, for example, the reception screen includes a list in which the information of the waiting list (reception number of the person waiting for the turn and current status information) is arranged in time series in the order of reception. Is displayed. In addition, the number of waiting groups currently waiting for the order, a rough indication of the waiting time, and the like are also displayed.

  When the user performs a predetermined operation input on the displayed reception screen and the input of information necessary for reception of the waiting order (number of people, seat preference, etc.) is completed (step S33: YES), the order management terminal 200. Displays a reception completion screen (step S34). On the reception completion screen, a reception number (waiting number), a waiting time at the present time, and the like are displayed. Further, a message prompting to receive the turn ticket is displayed, and the user can receive the turn ticket printed from the printer P connected to the turn management terminal 200.

  A two-dimensional code associated with the receipt number is printed on the turn ticket. When the user reads the two-dimensional code printed on the turn ticket using the user terminal 300, the current waiting state (the current number of waiting groups, waiting time, etc.) is displayed on the display device of the user terminal 300. The In addition, users can receive a message when the order arrives, or receive a remind mail when the order approaches, by entering an email address according to the guidance displayed by reading the two-dimensional code. It may be possible to be able to.

  The confirmed new registration information is transmitted from the order management terminal 200 to the order management server 100 via the communication network N (step S35). When the order management server 100 receives new registration information from a certain facility, the order management server 100 performs a process of newly adding a set of waiting orders to the order waiting list of the facility, based on the received new registration information, and stores the status management table TA2. Update (step S36).

  In the above example, the user performs waiting registration using the order management terminal 200. However, the user can also perform waiting registration via the website using the user terminal 300 owned by the user. . In this case, the user first operates the user terminal 300 to access the website of the order management system 1000, and causes the display device to display a website acceptance screen for the facility that performs registration waiting for the order. Thereafter, the same procedure as in the case of registering using the order management terminal 200 can be performed.

(Update waiting list)
The contents of each record in the waiting list of each facility are updated when the facility employee performs operations such as “cancel”, “change”, “call”, “guidance” using the order management terminal 200. The “Cancel” means canceling the waiting order, and “change” means changing the contents of the waiting order once input. “Call” means that the group that has come in the order is called verbally or informed by telephone or e-mail, etc. It means a state.

  FIG. 5 is a diagram illustrating a status management screen for an employee of the facility to perform an operation for updating the waiting list. The order management terminal 200 acquires the information included in the waiting list registered in the status management table TA2 and the seat management information registered in the seat management table TA3 from the order management server 100 via the communication interface 220. Then, the status management screen is displayed on the display device 216.

  As shown in FIG. 5, the status management screen is composed of a waiting list display area (first display part) D1 and a seating chart display area (second display part) D2. In the waiting list display area D1, the status information of the waiting groups registered in the waiting list is displayed in the order of reception. Specifically, the “reception number”, “reception time”, “number of people”, “desired seat type”, “status”, etc. of the waiting group are displayed.

  In the seating chart display area D2, a seating chart showing the seat arrangement in the store is displayed. Each seat corresponds to a seat registered in the seat management table TA3. As shown in FIG. 5, each seat is displayed so that a vacant seat and a seat in use can be distinguished. For example, in the example of FIG. 5, vacant seats are displayed as “□” and used seats are displayed as “■”. The seat display form may be changed depending on the seat type.

  In the seating chart display area D2, icons of staffs in charge (indicated by X, Y, and Z in the figure) of each seating area (indicated by areas A, B, and C in the figure) can be arranged. it can. Information on the staff in charge of each seat area is held in the seat management table TA3.

  The order waiting list update process performed by the employee operating the order management terminal 200 will be described with reference to the flowchart of FIG. First, when the employee swipes one line (for example, reception number “1”) in the waiting list displayed in the waiting list display area D1, “call” and “cancel” are performed for the specified waiting group. ”Or“ change ”operation buttons are displayed (step S61). Further, the status update is executed by tapping one of the displayed operation buttons (for example, “call”) (step S62). When status update is executed, status update information is uploaded from the order management terminal 200 to the order management server 100 via the communication network N (step S63). The status update information includes information for specifying a record to be updated (for example, reception number “1”) and update operation content (for example, “call”).

  Next, the order management server 100 updates the waiting list for the facility based on the received status update information (step S64). For example, when the “calling” operation is performed on the reception number “1”, the status of the waiting group in the reception number “1” is updated to “calling”.

  Next, when the employee performs the “guidance” operation, the waiting group whose status is “calling” is selected from the waiting list and the seating chart displayed in the seating chart display area D2 is selected. A seat that actually guides the waiting passenger is selected from the vacant seats and dragged and dropped onto the corresponding seat icon (step S65). At this time, the order management server 100 refers to the status management table TA2 and the seat management table TA3, and displays seats that can be guided based on the number of waiting groups and the desired seat type of the order waiting group selected by the employee. The area D2 is displayed in a distinguishable manner. Based on the “number of people” and “desired seat type” displayed in the waiting list, the employee refers to the seats displayed in the seating chart display area D2 in a distinguishable manner, and according to the number of people and the desired seat type. Select a seat.

  When the drag-and-drop operation is detected, the order management terminal 200 displays information (for example, reception number “1”) for specifying the record to be updated, the update operation content (“guidance”), and the guided seat. Information to be specified (for example, seat number “2”) is transmitted to the order management server 100 via the communication network N (step S66).

  The order management server 100 updates the waiting list for the facility based on the received information (step S67). For example, the status of the waiting group for the reception number “1” is updated to “Guided” and “2” is registered as the seat number.

  Further, the order management server 100 updates the contents registered in the seat management table TA3 (step S68). Specifically, the usage status of the seat number “2” is updated to “in use”. Further, the display of the corresponding seat in the seating chart display area D2 is changed to “■” indicating that it is in use.

  In step S65, when the employee performs a drag-and-drop operation, if the seat type of the seat selected by the employee does not match the desired seat type of the selected turn waiting group, On the status management screen, a warning message (“is different from the desired seat type” or the like) may be displayed by a pop-up or the like. Specifically, the order management server 100 compares the desired seat type of the waiting group registered in the status management table TA2 with the seat type of the seat, and if they do not match, the order management terminal 200 To display a message. In addition, when the waiting group has approved that the seat type is different from the desired one, the seat to be selected can be confirmed as it is.

  In addition, if the number of seats available for the seat selected by the employee is less than the number of selected waiting groups, a pop-up message or other warning message will appear on the status management screen. Etc. ") may be displayed. Specifically, the order management server 100 compares the number of waiting groups registered in the status management table TA2 with the available number of seats, and the available number of seats is less than the number of waiting groups. In this case, a message is displayed on the order management terminal 200. In addition, when the turn waiting group has already approved that the seat is a small seat with a small number of available people (it is necessary to increase the number of chairs), the seat to be selected can be confirmed as it is.

(Overtime warning)
When the usage status is updated to “in use” for each seat registered in the seat management table TA3, the order management server 100 measures the elapsed time until the usage status is updated to “vacant” again. When the elapsed time exceeds a certain time (for example, 2 hours), an alert is notified by the order management terminal 200. Specifically, for example, the corresponding seat in the seating chart display area D2 may be changed to a display form indicating that the time is exceeded.

  Further, when the time is exceeded, the order management server 100 may recalculate the waiting time information presented to the user. For example, the waiting time may be increased by a certain time (for example, 30 minutes) each time a set of overtime customers occurs. The seat usage status update (“in use” → “vacant”) is performed, for example, when the staff in charge of the seat area operates the order management terminal 200 at the timing when the user leaves the seat. May be. Alternatively, in conjunction with the restaurant POS system, when it is detected that the transaction has ended, the usage status of the corresponding seat may be updated to “vacant seat”.

(Display of congestion status)
The order management server 100 may display the congestion status (the number of seats in use / the total number of seats) for each seat type on the reception screen of the order management terminal 200 based on the information registered in the seat management table TA3. Good. For example, the user desires by displaying “seat usage status: terrace seat (5 seats / 5 seats), counter seat (7 seats / 10 seats), table seat (10 seats / 20 seats)” It can be used as a reference when selecting the seat type.

(Use of staff icons)
As shown in FIG. 5, each seat belongs to one of seat areas A to C. In addition, staff members X, Y, and Z are assigned to each seat area, and respective icons are arranged. By performing such display, the staff in charge of each seat area can be easily confirmed. Also, the congestion status (the number of seats in use) for each seat area can be easily confirmed.

  Further, for each seat area, when the number of seats in use exceeds a certain value, the order management terminal 200 may notify an alert. Specifically, a message such as “Area A is busy” may be displayed. When the alert is notified, it is possible to easily take charge of the staff in charge of some seats in other seat areas that are relatively vacant (fewer seats in use). For example, when an alert indicating that the area A is congested is notified, it is possible to take measures such as instructing the person in charge Y of the relatively free area B to help the area A.

  As described above, according to the present embodiment, the information on the waiting list and the seating chart are displayed side by side on the order management terminal 200, the waiting group that has arrived in the order is selected from the waiting list, and the seating chart is selected. By dragging and dropping on the upper seat to be guided, the status is updated to “Guided” and the seat usage status is updated while in use. Thereby, it becomes possible to perform management of waiting for a turn and management of the use state of a seat in cooperation, and the operation of the turn management terminal 200 at the time of guidance can also be simplified.

  In addition, the seating chart is displayed in a different manner so that a vacant seat and a seat in use can be distinguished from each other, so that the employee can easily grasp the seat usage status and the degree of congestion.

  In addition, an alert is notified to a seat that has been in use for a certain period of time or more, so the employee can be alerted. Furthermore, accurate waiting time information can be provided to waiting customers by recalculating the waiting time.

  In addition, for each seating area, an alert is sent when the number of seats in use exceeds a certain value, so it is possible to grasp the seating area where the employee is congested and the staff in charge of other seating areas. You can take action such as requesting help.

  In addition, when the seat assigned by drag and drop is different from the desired seat type of the selected waiting group, a warning message is displayed in a pop-up etc. It is possible to prevent guiding to a seat different from the desired one.

  In addition, when the number of seats allocated by drag-and-drop is less than the number of people in the selected turn waiting group (the seats are narrow), a warning message is displayed in a pop-up, etc. The processing can prevent the employee from accidentally guiding to a narrow seat.

  In the present embodiment, the order management server 100 manages the seating chart and the vacant seat status, but the seat management is managed by another seating chart system or the like, and the order management server 100 and the seating chart system are linked. It may be. Specifically, on the order management terminal 200, the order waiting list managed by the order management server 100 and the seating chart managed by the seating chart system are displayed side by side. Similar to the above-described embodiment, the employee drags and drops the waiting group whose turn has arrived onto the empty seat icon displayed on the seating chart. When the drag-and-drop operation is detected, the order management terminal 200 transmits information (acceptance number) for specifying the target order waiting group and the update operation content (“guidance”) to the order management server 100. Further, information (seat number) specifying the selected seat is transmitted from the order management terminal 200 to the seating chart system. The order management server 100 updates the status of the corresponding record in the waiting list, and the seating chart system updates the use status of the seat to “in use”. In addition, the seating chart system changes the display of the corresponding seat in the seating chart displayed on the order management terminal 200 to a display indicating that it is in use.

  The present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the gist of the present invention. For this reason, the said embodiment is only a mere illustration in all points, and is not interpreted limitedly. For example, the above-described processing steps can be arbitrarily changed in order as long as the processing contents do not contradict each other, or can be executed in parallel.

1000 ... Order management system 100 ... Order management server 110 ... Management database 120 ... Processor 200 ... Order management terminal 210 ... Processor 215 ... Input device 215a ... Touch panel 216 ... Display device 220 ... Communication interface 230 ... Storage resource 300 ... User terminal TA1 ... Client management table TA2 ... Status management table TA3 ... Seat management table N ... Communication network AP1 ... Order management application D1 ... Waiting list display area D2 ... Seating chart display area

Claims (8)

An order management system for managing waiting in a facility,
A first storage unit for holding a waiting list that includes information on the status of the waiting group in the facility;
A second storage unit for holding information on the usage status of a plurality of facilities of the facility provided to waiting customers who have arrived in turn;
A first display unit that displays information of the waiting list;
A second display unit for displaying information on the arrangement and usage of each of the facilities;
From the order waiting list displayed on the first display unit, the order waiting group that has arrived in order is selected, and the selected order waiting group is sent to any of the facilities displayed on the second display unit. An input unit for accepting an operation to be assigned;
Based on the operation, the order management system includes: a management unit that updates the status of the selected waiting group to the guided state and updates the usage status of the equipment to which the waiting group is assigned during use. .   2. The order management system according to claim 1, wherein the second display unit displays the display in different display forms so that a facility to which the waiting group is assigned and a facility to which the waiting group is not assigned can be distinguished. .   3. The order management system according to claim 1, further comprising a first notification unit configured to notify a warning when a certain state of use of a facility is in use for a certain period of time.   Each of the facilities belongs to one of a plurality of regions, and each region includes a second notification unit that notifies a warning when the number of facilities in use exceeds a certain value. 4. The order management system according to any one of items 1 to 3.   Any one of Claims 1-4 provided with the 3rd notification part which notifies a warning, when it detects that the kind of equipment allocated to the waiting group differs from the kind which the said waiting group specified. The order management system according to item 1.   Any one of Claims 1-5 provided with the 4th notification part which notifies a warning, when it detects that the number of people who can use the equipment allocated to the waiting group is smaller than the number of waiting groups. The order management system according to claim 1. An order management device for managing waiting in a facility,
A first display unit for displaying information on a waiting list including information on a status of a waiting group in the facility;
A second display unit for displaying information on the arrangement and usage of the plurality of facilities of the facility provided to the waiting customers who have arrived in turn;
From the order waiting list displayed on the first display unit, the order waiting group that has arrived in order is selected, and the selected order waiting group is sent to any of the facilities displayed on the second display unit. An order management device comprising: an input unit that receives an operation to be assigned. A computer that manages the waiting time at the facility,
A first display unit for displaying information on a waiting list including information on a status of a waiting group in the facility;
A second display unit for displaying information on the arrangement and usage of the plurality of facilities of the facility provided to the waiting customers who have arrived in turn;
From the order waiting list displayed on the first display unit, the order waiting group that has arrived in order is selected, and the selected order waiting group is sent to any of the facilities displayed on the second display unit. A program that functions as an input unit that accepts operations to be assigned.