JP6277171B2 - Order management system, order management apparatus, and order management program - Google Patents

Description

  The present invention relates to a management technique for managing the order of customers who are waiting in a restaurant, bank, government office, hospital or the like.

  2. Description of the Related Art Conventionally, various order management systems have been employed in restaurants, banks, government offices, and the like in order to arrange the order of customers waiting for their services.

  For example, in a popular restaurant or the like, a customer-designated reservation form is prepared, and the customer's order is managed by writing the name and the number of the reservation person therein (for example, Patent Document 1 (particularly, paragraphs 0003 to 0003). 0007)).

JP 2004-94380 A

  However, in this order management system using reservation forms, the clerk mainly fills in the reservation list directly on the reservation form designated by the store, or the reservation person writes the name and number of people on the reservation form himself. However, there is a problem that the work burden on the store side and the burden on the reservation person are large. Furthermore, once the registration order is registered, it cannot be changed, and the case where it is more efficient to change the order cannot be handled.

  The present invention has been made in view of the circumstances described above, and a reservation person or the like omits the trouble of entering the name and number of representatives of a representative on a reservation form provided in a store, and processes in the waiting order. If it is more efficient not to do this, one of the purposes is to change the order so that it can be handled.

  An order management system according to an aspect of the present invention is an order management system for managing an order waiting in a facility, and a storage unit that holds an order waiting list including status information of an order waiting group for each waiting item in the facility And an input unit for receiving an input for waiting for each waiting item, and an order waiting information management for adding an waiting group for the selected waiting item and updating the waiting list based on the waiting input. And a determination unit that refers to the waiting list and determines whether the number of waiting groups satisfies a predetermined condition for each waiting item, and the number of waiting groups for a certain waiting item is a predetermined condition. And a notification unit that provides a notification that prompts the user to respond to the waiting items in a collective waiting state when the waiting item is satisfied.

  In addition, it is desirable to provide an erasure instruction input unit that accepts an input of an instruction to collectively delete a waiting group for a certain waiting item that has been dealt with collectively from the waiting list.

  In addition, the notification unit may perform the notification after a certain period of time has elapsed after the number of waiting groups for a certain waiting item satisfies a predetermined condition.

  According to the present invention, when it is more efficient that the reservation person or the like omits the trouble of filling in the name and the number of users of the representative on the reservation form provided in the store, and it is more efficient not to process in the waiting order, You can change the order.

It is a figure which shows schematic structure of the order management system 1000 which concerns on 1st Embodiment. 3 is a block diagram illustrating a main configuration of an order management terminal 100. FIG. 10 is a flowchart showing a flow of order reception processing in the order management system 1000. It is the figure which illustrated the order screen for receiving an order. 10 is a flowchart showing a flow of order summary handling processing in the order management system 1000. It is the figure which illustrated the screen which proposes order summary cooking. It is the figure which illustrated the screen which inputs the instruction | indication of order summary deletion. It is a figure which shows schematic structure of the order management system 1000 'concerning 2nd Embodiment. It is a sequence diagram in the case where order management is performed using three order management terminals 100A to 100C.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

A. First Embodiment FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to the present embodiment. As shown in the drawing, the order management system 1000 supervises the order management terminal 100 provided in a facility such as a restaurant, the printer 200 connected to the order management terminal 100, and the communication network N. And a management server 300 to be managed.

  In the present embodiment, the case where the orderer's turn waiting is managed is described as an example with respect to the eating and drinking service provided by a certain restaurant A. However, the present invention is not limited to this, and stores such as complex amusement systems, shopping malls, department stores, etc. It can be applied to any facility that manages waiting for visitors such as hospitals and public facilities. Further, for convenience of explanation, the order management terminal 100 installed in the restaurant A and the order management terminal 100 installed in the store B are illustrated, but the order management terminal 100 installed in many facilities is displayed by the management server 300. It is managed.

  The order management terminal 100 is installed near the entrance of a facility, etc., and is a terminal device for managing the waiting time when a visitor enters the facility or receives a service. A tablet terminal or the like is used. The The service providers are all types of business and business categories. Of course, the order management terminal 100 is not limited to the tablet terminal, but is connected to the management server 300 via the communication network N such as a personal computer (PC), a notebook PC, a smartphone, a mobile phone, and a personal digital assistant (PDA). Any terminal device capable of giving and receiving can be used.

  The printer 200 is connected to the order management terminal 100 by a wired cable or wirelessly, and issues a turn ticket or a coupon representing the number of waiting orders.

  The management server 300 is configured by, for example, a computer having high arithmetic processing capability, and a server function is realized by a predetermined server program operating on the computer. Here, the number of computers constituting the management server 300 is not necessarily one, and may be composed of a plurality of computers distributed on the communication network N. The management server 300 includes a management database 310 for managing the order management terminal 100 for each facility, and a processor (order waiting information management unit, determination unit) 320. The management database 310 includes a client management table TA1, a status management table TA2 (storage unit), and a waiting item management table TA3.

  In the client management table TA1, a unique ID and a passcode (account) are registered in association with each facility. Here, “ID: A1...” And “passcode: AA2...” Are set for the order management terminal 100 used in “Restaurant A”. The ID and passcode for each facility are set by, for example, an administrator (for example, a store owner) who performs waiting management at each facility when the system is introduced. In this embodiment, it is assumed that one order management terminal 100 is used in one facility, but a plurality of order management terminals 100 may be used in one facility (see the second embodiment). When a plurality of order management terminals 100 are used in one facility, the same ID and passcode may be used. For example, a plurality of IDs and passwords may be used properly according to predetermined conditions.

  In the status management table TA2, a waiting list for each facility is registered. The order waiting list includes a list of persons waiting for the order and information (status information) representing each order waiting status (status). For restaurant A, the reservation group waiting for the turn is “one set”, the reception time is “AM 11:11”, the type and quantity of the ordered food is “fried rice × 2”, and the like. Note that the type of dish may be registered with an identification number or the like. The registration contents of the status management table TA2 are changed based on new registration information in the order waiting list transmitted from the order management terminal 100 or status update information (details will be described later). Note that what information is used as status information can be appropriately set and changed by an administrator of each facility.

  In the wait item management table TA3, selectable wait items set for each facility are registered. For example, the waiting items set for the order management terminal 100 used in “Restaurant A” correspond to the contents of the menu (type of dish). Here, “fried rice” and “yakisoba” are used for explanation. , “Ramen” is set. Each dish type may be managed by an identification number or the like. These waiting items for each facility are set by, for example, an administrator (for example, a store owner) who manages the waiting in each facility at the time of system introduction. The waiting item can be changed as needed.

  The processor 320 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in storage means such as a ROM, thereby managing the server. Each part of 300 is controlled centrally. In addition, the processor 320 also executes a computer program (order management application) for managing the wait for turn in cooperation with the order management terminal 100.

  The communication network N includes a communication network that can transmit and receive information between the management server 300 and the order management terminal 100. The communication network N may be, for example, the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth, WiFi (Wireless Fidelity), other communication lines, a combination thereof, or the like. Regardless of whether it is wired or wireless.

  FIG. 2 is a block diagram illustrating a main configuration of the order management terminal 100. The order management terminal 100 includes a processor (notification unit) 110, an input device (input unit, deletion instruction input unit) 115, a display device 116, a communication interface 120, and a storage resource 130. The order management terminal 100 accepts an input to the order waiting list, a dismissal, or the like when the user directly operates the input device 115 such as a touch panel. Here, a visitor, an employee, etc. are assumed as a user. For example, the store visitor performs an input for newly registering the waiting list in the waiting list, and the employee or the like performs an input for updating the status of the information registered in the waiting list. Here, facility managers and employees are collectively referred to as employees.

  The processor 110 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in the storage resource 130 to execute the order management terminal 100. Central control of each part. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.

  The input device 115 includes various operation buttons and a touch panel 115a for accepting inputs such as acceptance to the waiting list and dismissal from the waiting list.

  The display device 116 is a device for displaying a reception screen and a standby screen including a waiting list, a reception button, and the like, and is configured by a liquid crystal display, for example.

  The communication interface 120 is a hardware module for connecting to the communication network N and communicating with other terminals on the communication network N. The communication interface 120 is, for example, a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

  The storage resource 130 is, for example, a logical device provided by a storage area of a physical device. The physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 130 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

  The storage resource 130 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 120. In addition to these various programs and various data, the storage resource 130 stores a computer program (order management application) AP1 for managing the waiting in cooperation with the management server 300 by being executed by the processor 110. ing.

Next, the operation of the order management system 1000 in this embodiment will be described.
As a user of the order management system 1000, a store visitor, an employee, and the like are assumed. A visitor operates the order management terminal 100 installed on the table or the like of the restaurant A, and performs an operation for registering a new order in the waiting list. Specifically, according to the message displayed on the display device 116, the touch panel 115a is appropriately operated to input the type and quantity of the dish to be ordered. What items should be input at the time of reception may be determined according to the intention of the manager of each facility.

  In addition, instead of the visitor directly operating the touch panel 115a, an employee or the like may perform input for accepting an order. At this time, the employee or the like may operate the order management terminal 100 installed on the table, or may operate the order management terminal 100 used individually by the employee or the like, as will be described later.

  The order management terminal 100 is provided with a customer mode and a store mode, and the switching operation between these modes is a person who knows the facility ID and passcode, such as a facility manager or an employee. Is performed by operating the touch panel 115a. In customer mode, only order acceptance operations are possible, but in store mode, in addition to order acceptance operations, the waiting list update operation, as well as the corresponding order deletion operations as described later, are also performed. be able to.

(New order reception)
FIG. 3 is a flowchart showing a flow of order reception processing in the order management system 1000.
The order management terminal 100 receives information on the waiting items (cooking types) registered in the waiting item management table TA3 from the management server 300 via the communication interface 120, and receives an order as illustrated in FIG. An order screen for performing is displayed on the display device 116 (step S11).

  FIG. 4 is a diagram illustrating an order screen displayed on the display device 116 of the order management terminal 100. As shown in FIG. 4, a message prompting the user to specify the type and quantity of dishes to be ordered is displayed on the order screen. Furthermore, an operation button for designating the number of orders for each type of dish is displayed. In addition, an operation button for confirming the order is displayed.

  The order management terminal 100 detects whether or not an operation for confirming an order has been performed on the order screen (step S12). When the order confirmation operation is accepted (step S12: YES), a message indicating that the order is completed is displayed on the display device 116 of the order management terminal 100, and the confirmed new order information, that is, the type and quantity of the dish are displayed. The included information is transmitted from the order management terminal 100 to the management server 300 via the communication network N (step S13).

  When the management server 300 receives new order information from a certain facility (here, restaurant A), the management server 300 performs a process of adding a set of waiting queues to the waiting list based on the received new order information, and performs status management. The table TA2 is updated (step S14).

(Order summary processing)
FIG. 5 is a flowchart showing a flow of order summary handling processing in the order management system 1000. Here, it is assumed that the order management system 1000 is mainly used by an employee who cooks at a kitchen.
First, the management server 300 refers to the status management table TA2 and acquires the number of orders currently registered for each type of dish (step S21). Furthermore, the management server 300 determines whether there is a dish whose order number has reached a certain number (step S22). The number of orders used as the basis for judgment may be the same value for all dishes, or different values may be set depending on the type of dish, but it is set to a number that is considered more efficient when cooking together. It is desirable. When there is a dish whose order has reached a certain number, the management server 300 notifies the order management terminal 100 of the type of target dish (step S23).

  When the order management terminal 100 is set to the store mode and receives information on the dishes for which the order has reached a certain number, the order management terminal 100 sends a notification to propose that the orders for the dishes are cooked together and dealt with. It performs (step S24). Specifically, in the order management terminal 100 set to the store mode, information on the target dish and the quantity to be cooked, and a message recommending the collective cooking are displayed on the display device 116. FIG. 6 is a diagram illustrating an example of a screen for proposing order summary cooking in the store mode. As shown in FIG. 6, on the screen of the order management terminal 100, a message is displayed that suggests cooking a set number of dishes (“fried rice”) that have accumulated a certain number of orders (here, 5 items).

  When the employee of the kitchen completes the cooking for five fried rices according to the above message, the employee operates the order management terminal 100 to perform processing to erase the cooked orders collectively (step S25). ). FIG. 7 is a diagram exemplifying a screen for inputting a summary erasure instruction in the store mode. As shown in FIG. 7, a list of recommended dishes and the number of orders is displayed on the screen. The employee specifies the cooked food by operating the screen and taps the cooking end button. When this operation is performed, the update information of the waiting list is uploaded from the order management terminal 100 to the management server 300 via the communication network N (step S26).

  Based on the received update information, the management server 300 erases the orders that have been cooked together from the waiting list, and updates the status management table TA2 (step S27).

  As described above, according to the present embodiment, when the number of orders (the number of waiting groups) of a certain dish (waiting item) exceeds a certain number, a notification is made to recommend that the dishes are cooked together. Since it did in this way, it can respond to the case where it is more efficient not to cook according to the waiting order but to cook collectively.

  In addition, when employees etc. respond together, it is now possible to delete the orders that have already been handled from the waiting list, so that the waiting list update process can be performed efficiently. it can.

  In the present embodiment, when the number of orders for a certain dish reaches a certain number, a notification of recommending collective cooking is performed, but after reaching a certain number, a notification is performed after a certain period of time has elapsed. Also good.

B. Second Embodiment In the first embodiment described above, the case where one order management terminal 100 is used in one facility has been described, but in the second embodiment, a plurality of order management terminals 100 are used in one facility. Will be described.

  FIG. 8 is a diagram showing a schematic configuration of an order management system 1000 ′ according to the second embodiment. The order management system 1000 ′ shown in FIG. 8 is the same as FIG. 1 except that a plurality of order management terminals 100 are provided in one facility. Accordingly, corresponding parts are denoted by the same reference numerals, and detailed description thereof is omitted.

  The use of a plurality of order management terminals 100 in one facility differs from the case where only one order management terminal 100 is used in that data is shared among the order management terminals 100. FIG. 9 is a sequence diagram when the order management is performed using the three order management terminals 100A to 100C. For example, when a specific order management terminal 100 (order management terminal 100A shown in FIG. 8) is operated in restaurant A (C1), the operation content (here, assuming status update information) is uploaded to the management server 300. (C2). The management server 300 updates the status information of the restaurant A registered in the status management table TA2 based on the received status update information (C3). The terminals other than the order management terminal 100A used in the restaurant A, that is, the order management terminals 100B and 100C make an inquiry about the status information registered in the status management table TA2 using a unique account for each facility as a key ( C4). The management server 300 transmits the latest status information updated to the order management terminals 100B and 100C (C5), and ends the process. Thereby, the updated status information is shared by all the order management terminals 100A to 100C used in the restaurant A.

  As a result, the latest information is always reflected in the respective order management terminals 100 in a synchronized state. As a result, even when a plurality of order management terminals 100 are used in one facility, the update information waiting for the order is updated. Optimal turn waiting management can be performed without causing problems such as not being reflected in some of the turn management terminals 100.

C. Others The present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the gist of the present invention. For this reason, the said embodiment is only a mere illustration in all points, and is not interpreted limitedly. For example, the above-described processing steps can be arbitrarily changed in order as long as the processing contents do not contradict each other, or can be executed in parallel.

  Although the turn ticket issued from the printer 200 is not particularly mentioned, a voucher may be issued from the printer 200 after the orderer inputs an order.

1000, 1000 '... order management system 100, 100A, 100B, 100C ... order management terminal 200 ... printer 300 ... management server TA1 ... client management table TA2 ... status management table TA3 ... waiting item management table N ... communication network 110 ... processor 115 ... Input device 115a ... Touch panel 120 ... Communication interface 130 ... Storage resource AP1 ... Order management application

Claims (2)

An order management system for managing waiting in a facility,
In the facility, a storage unit that holds a waiting list including status information of a waiting group for each waiting item;
An input unit for receiving an input of waiting for each waiting item;
Based on the waiting input, add a waiting group for the selected waiting item and update the waiting list information management unit,
A determination unit that refers to the waiting list and determines whether or not the number of waiting sets has reached a certain number for each waiting item;
When the number of waiting groups for a certain waiting item reaches a certain number, notification of information on the waiting item and the number of waiting groups, and a notification prompting to respond to the waiting items for the waiting item together, A notification unit that performs
An erasure instruction input unit that accepts input of an instruction to collectively delete a waiting group for a certain waiting item that is collectively handled from the waiting list,
The erasure instruction input unit displays a list of waiting items and the number of waiting groups that are notified so as to correspond to each other on the display device, and identifies the waiting items in the list by detecting an operation. An order management system that accepts an instruction to delete the waiting group for the waiting items collectively from the waiting list.   The order management system according to claim 1, wherein the notification unit performs the notification after a predetermined time has elapsed after the number of waiting groups for a certain waiting item satisfies a predetermined condition.

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