JP6088079B1 - Order management system, order management apparatus, and program - Google Patents

Abstract

The present invention relates to order management for guiding a plurality of sets in units of blocks, such as a replacement system. An order management system for managing waiting in a facility, wherein the waiting in facility is managed in units of waiting blocks including a plurality of waiting groups, and the waiting groups included in each waiting block. A storage unit that holds the waiting list having the status information, an input unit that receives input of update information of the waiting list, and an updating unit that updates the waiting list based on the update information. [Selection] Figure 3

Description

  The present invention relates to an order management system, an order management apparatus, and a program.

  2. Description of the Related Art Conventionally, various order management systems have been employed in restaurants, banks, government offices, and the like in order to arrange the order of customers waiting for their services.

  For example, in a popular restaurant or the like, a customer-designated reservation form is prepared, and the customer's order is managed by writing the name and the number of the reservation person therein (for example, Patent Document 1 (particularly, paragraphs 0003 to 0003). 0007)).

JP 2004-94380 A

  However, the conventional order management system is a system that issues numbers to reservation persons in the order of acceptance and guides them one by one in order. Therefore, it has not been possible to deal with the order management in which a plurality of sets are guided in units of blocks, like the replacement system adopted in bathing facilities and movie theaters.

  The present invention has been made in view of the circumstances described above, and an object thereof is to cope with order management in which a plurality of sets are guided in units of blocks, such as a replacement system.

  The order management system according to an embodiment of the present invention is an order management system for managing an order wait in a facility, and manages the order wait in the facility in units of an order wait block including a plurality of order wait sets. A storage unit that holds a waiting list having status information of a waiting group included in each waiting block, an input unit that receives input of update information of the waiting list, and the waiting list based on the update information And an update unit for updating the list.

  Moreover, you may make it provide the batch operation part which receives operation which updates status information in batch with respect to each turn waiting group included in the turn waiting block which order came.

  In addition, when calling or guiding all the waiting groups included in the waiting block in a batch, if there is a waiting group that does not respond to the calling or guidance, the next block will be replaced You may make it provide the raising operation part which receives operation which raises an order waiting group.

  Further, a waiting time calculating unit that calculates the current waiting time may be provided based on the number of waiting blocks and a reference waiting time that is a waiting time per waiting block.

  ADVANTAGE OF THE INVENTION According to this invention, it can respond to the order management which guides a several group per block.

It is a figure which shows schematic structure of the order management system 1000 which concerns on 1st Embodiment. 3 is a block diagram illustrating a main configuration of an order management terminal 100. FIG. 5 is a flowchart showing a flow of a new registration acceptance process waiting for a turn in the turn management system 1000. It is the figure which illustrated the reception screen for performing reception waiting in order. 10 is a flowchart showing a flow of updating a waiting state in the order management system 1000. It is the figure which illustrated the management screen of the store mode displayed on the order management terminal. It is the figure which illustrated the update operation screen of the order waiting condition displayed on the order management terminal. It is a sequence diagram in the case where order management is performed using three order management terminals 100A to 100C.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

(First embodiment)
FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to the present embodiment. As shown in the figure, the order management system 1000 includes an order management terminal 100 provided in a facility that provides services, a printer 200 connected to the order management terminal 100, and the order management terminal 100 via a communication network N. And a management server 300 for overall management.

  In the present embodiment, the case where the waiting order of the user is managed will be described as an example with respect to the service provided by a certain bathing facility A, but the purpose is not limited to this. It can be applied to all facilities that manage waiting for visitors such as movie theaters, hospitals and public facilities. Further, for convenience of explanation, the order management terminal 100 installed in the bathing facility A and the order management terminal 100 installed in the store B are illustrated, but the order management terminal 100 installed in many facilities is the management server 300. Is managed by.

  The order management terminal 100 is installed near the entrance of a facility, etc., and is a terminal device for managing the waiting time when a visitor enters the facility or receives a service. A tablet terminal or the like is used. The The service providers are all types of business and business categories. The order management terminal 100 is not limited to a tablet terminal, and can exchange data with the management server 300 via the communication network N such as a personal computer (PC), a notebook PC, a smartphone, a mobile phone, and a personal digital assistant (PDA). Any terminal device can be used.

  The printer 200 is connected to the order management terminal 100 by a wired cable or wirelessly, and issues a turn ticket or a coupon representing the number of waiting orders.

  The management server 300 is configured by a general-purpose computer, and a server function is realized by a predetermined server program running on the computer. Here, the number of computers constituting the management server 300 is not necessarily one, and may be composed of a plurality of computers distributed on the communication network N. The management server 300 includes a management database (storage unit) 310 for managing the order management terminal 100 for each facility, and a processor (waiting time calculation unit) 320. The management database 310 includes a client management table TA1 and a status management table TA2.

  In the client management table TA1, a unique ID and a passcode (account) are registered in association with each facility. Here, “ID: A1...” And “passcode: AA2...” Are set for the order management terminal 100 used in “bathing facility A”. The ID and passcode for each facility are set by, for example, an administrator (for example, a store owner) who performs waiting management at each facility when the system is introduced. In this embodiment, it is assumed that one order management terminal 100 is used at one facility, but a plurality of order management terminals 100 may be used at one facility. When a plurality of order management terminals 100 are used in one facility, the same ID and passcode may be used. For example, a plurality of IDs and passwords may be used according to predetermined conditions.

  In the status management table TA2, a waiting list for each facility is registered. The order waiting list includes a list of persons who are waiting for an order (order waiting group) and information (status information) indicating a waiting state of each order waiting group. In the turn waiting list, a plurality of turn waiting groups are managed as a single turn waiting block. One waiting block includes the number of waiting groups (for example, 5 groups) guided at a time by the replacement system. For example, for bathing facility A, the block number “1”, the reception number “1A”, the reception time “13:03”, the number of people specified at the time of reception is “3”, and the status is 1 record in the waiting list. Information such as “Waiting” is included.

  The status includes “Waiting” which is the state before the order arrives, “Calling” which is the state informing that the order has arrived, “Guided” which is the state where the order has come and the guidance has actually been completed, “Cancelled” or the like in which the waiting for the order is canceled is included. What items are set as the status can be appropriately set and changed by the manager of each facility. Also, the information included in the waiting list can be appropriately set and changed by the manager of each facility. The contents of the waiting list are updated based on new registration information to the waiting list transmitted from the order management terminal 100 or status update information (details will be described later).

  The processor 320 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in storage means such as a ROM, thereby managing the server. Each part of 300 is controlled centrally. In addition, the processor 320 also executes a computer program (order management application) for managing the wait for turn in cooperation with the order management terminal 100.

  The communication network N includes a communication network that can transmit and receive information between the management server 300 and the order management terminal 100. The communication network N may be, for example, the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth, WiFi (Wireless Fidelity), other communication lines, a combination thereof, or the like. Regardless of whether it is wired or wireless.

  FIG. 2 is a block diagram illustrating a main configuration of the order management terminal 100. The order management terminal 100 includes a processor 110, an input device (input unit, collective operation unit, carry-up operation unit) 115, a display device 116, a communication interface 120, and a storage resource 130. The order management terminal 100 accepts an input to the order waiting list, a dismissal, or the like when the user directly operates the input device 115 such as a touch panel. Here, a visitor, an employee, etc. are assumed as a user. For example, the store visitor performs an input for newly registering the waiting list in the waiting list, and the employee or the like performs an input for updating the status of the information registered in the waiting list. Here, facility managers and employees are collectively referred to as employees.

  The processor 110 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in the storage resource 130 to execute the order management terminal 100. Central control of each part. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.

  The input device 115 includes various operation buttons and a touch panel 115a for accepting inputs such as acceptance to the waiting list and dismissal from the waiting list.

  The display device 116 is a device for displaying a reception screen and a standby screen including a waiting list, a reception button, and the like, and is configured by a liquid crystal display, for example.

  The communication interface 120 is a hardware module for connecting to the communication network N and communicating with other terminals on the communication network N. The communication interface 120 is, for example, a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

  The storage resource 130 is, for example, a logical device provided by a storage area of a physical device. The physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 130 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

  The storage resource 130 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 120. In addition to these various programs and various data, the storage resource 130 stores a computer program (order management application) AP1 for managing the waiting in cooperation with the management server 300 by being executed by the processor 110. ing.

Next, the operation of the order management system 1000 in this embodiment will be described.
As a user of the order management system 1000, a store visitor, an employee, and the like are assumed. A visitor operates the order management terminal 100 installed near the entrance of the bathing facility A, and performs an operation for registering a new waiting list in the waiting list. Specifically, necessary items are input by appropriately operating the touch panel 115a in accordance with a message displayed on the display device 116. Which items are to be input at the time of reception can be determined according to the intention of the manager of each facility.

  In addition, an employee etc. may input instead of a visitor operating the touch panel 115a directly. At this time, the employee or the like may operate the order management terminal 100 installed near the entrance of the facility, or may operate the order management terminal 100 used individually by the employee or the like, as will be described later. Good.

  The order management terminal 100 is provided with a customer mode and a store mode, and the switching operation between these modes is a person who knows the facility ID and passcode, such as a facility manager or an employee. Is performed by operating the touch panel 115a. In the customer mode, only the waiting operation is possible, but in the store mode, in addition to the waiting operation, the waiting list can be updated and the business record can be analyzed.

(New registration acceptance to the waiting list)
FIG. 3 is a flowchart showing a flow of a new registration acceptance process waiting for turn in the turn management system 1000.
The order management terminal 100 receives information included in the order waiting list registered in the status management table TA2 from the management server 300 via the communication interface 120 (step S11).

  Next, the order management terminal 100 causes the display device 116 to display an acceptance screen for accepting an order waiting as illustrated in FIG. 4 (step S12).

  FIG. 4 is a diagram illustrating a customer mode reception screen displayed on the display device 116 of the order management terminal 100. As shown in FIG. 4, on the reception screen, at least a part of the waiting list registered in the status management table TA2 of the management server 300, for example, the receiving number and the number of persons waiting for the turn are received. A list arranged in chronological order will be displayed. Also, the number of waiting groups currently waiting for the turn is displayed. Further, the display device 116 displays an indication of the waiting time, a message for prompting an acceptance operation to the waiting list, an acceptance button, and the like.

  As a measure of the waiting time, a value calculated by multiplying the current waiting block number managed in the order waiting list by the average waiting time per block can be used. Note that the waiting time guideline may be calculated by the processor 320 of the management server 300 and transmitted to the order management terminal 100 or may be calculated by the order management terminal 100. The items displayed on the reception screen can be determined according to the intention of the manager of each facility.

  The order management terminal 100 detects whether or not an operation input via the input device 115 such as the touch panel 115a by a visitor or an employee has been performed on the displayed reception screen (step S13). For example, when an operation on the touch panel 115a is detected and an input is accepted (step S13: YES), a number designation screen for designating the number of people waiting for the turn is displayed on the display device 116 (step S14). On the number of people designation screen, a message for prompting the number of people input operation, a number of people designation button, and the like are displayed.

The order management terminal 100 detects whether or not an operation input via the input device 115 such as a visitor or an employee has been performed on the displayed number designation screen (step S15). When an operation on the touch panel 115a is detected and an input of the number of people is accepted (step S15: YES),
The reservation content confirmation screen is displayed on the display device 116 (step S16). On the reservation content confirmation screen, a message prompting confirmation of the number of reservations and the reservation content, a message prompting a reservation confirmation operation, a reservation confirmation button, and the like are displayed. In addition, when the turn has arrived, an operation for registering a contact (e-mail address or telephone number) for calling may be performed.

  The order management terminal 100 detects whether a reservation completion operation has been performed (step S17). When the reservation completion operation is accepted (step S17: YES), an acceptance completion screen is displayed (step S18). On the reception completion screen, a reception number (waiting number), a waiting time at the present time, and the like are displayed. Further, a message prompting to receive the turn ticket is displayed, and the user can receive the turn ticket printed from the printer 200 connected to the turn management terminal 100. A receipt number is printed on the turn ticket.

  The confirmed new registration information is transmitted from the order management terminal 100 to the management server 300 via the communication network N (step S19). When the management server 300 receives new registration information from a certain facility (here, bathing facility A), the management server 300 adds one record to the waiting list based on the received new registration information, and adds the added record. Processing for entering the waiting block is performed, and the status management table TA2 is updated (step S20). In the management server 300, each block is configured such that one block includes a predetermined number of sequential waiting groups (here, five groups). The management server 300 enters each turn waiting block in order from the turn waiting set registered in the turn waiting list. Moreover, you may comprise a block so that the number of persons contained in one block may become a predetermined range (for example, 7-15 people). In this case, the number of users is input at the time of new registration waiting in order, and the number of waiting groups included in each block is adjusted so that the number of people included in each block falls within a predetermined range.

(Update waiting list)
In addition to accepting new registrations, any of the “Cancel”, “Change”, “Call”, and “Guide” operations can be performed to update the waiting list for each facility. Also occurs when broken. “Cancel” means canceling the waiting order, and “change” means changing the contents of the waiting order once input. “Call” means that the person who has arrived in the order is called verbally or informed by telephone or e-mail, etc. Means completed. In the present embodiment, the operations of “calling” and “guidance” can be performed collectively in units of waiting blocks. For example, if a block is designated and a “collective call” operation is performed, the statuses of all the waiting groups included in the block are updated to “calling”.

  FIG. 5 is a flowchart showing a flow of updating the order waiting status (status) in the order management system 1000. First, the employee or the like operates the touch panel 115a of the order management terminal 100 to set the order management terminal 100 to the store mode, and causes the display device 116 to display a store mode status management screen (step S31).

  FIG. 6 is a diagram illustrating a status management screen in the store mode. As shown in FIG. 6, on the status management screen, the status information of the waiting group registered in the waiting list is displayed in the order of acceptance. Specifically, for each waiting block, the “identification number” of the block, the “reception number”, “number of people”, “status”, etc. of the waiting group included in the block are displayed.

  The employee or the like specifies the update target of the waiting status (for example, the waiting block “1”) from the waiting list displayed on the status management screen, and taps the button on which the target is displayed ( Step S32). As a result, an update operation screen for the waiting state as shown in FIG. 7 is displayed.

  On the order waiting status update operation screen, “collective call” and “collective guidance” can be selected as the order waiting status update operation. Furthermore, when a specific waiting group (for example, “1A”) is swiped, any one of “call”, “guidance”, “cancel”, and “change” operations is performed on the specified waiting group. Operation buttons for displaying are displayed.

  The employee or the like performs a status update operation by tapping a desired operation button BG (eg, “collective guidance”) (step S33). When this operation is performed, status update information indicating a status update instruction is uploaded from the order management terminal 100 to the management server 300 via the communication network N (step S34). The status update information includes information for specifying a record to be updated (for example, block “1”) and update operation content (for example, “collective guidance”).

  The management server 300 updates the waiting list for the facility based on the received status update information (step S35). For example, when the “collective guidance” operation is performed on the block “1”, the order waiting group belonging to the block “1” (“1A”, “1B”, “1C”, “1D”, “1E”) ) Status is updated to “Guided”.

(Raise the waiting list)
When a batch operation ("collective call", "collective guide") is performed on the waiting block, and there is a pair that does not respond to the call or guidance in the waiting group, the next order will be coming An alternative waiting group may be moved from the block. Specifically, when calling a turn waiting group belonging to a block (block “1”) whose turn has arrived, if one turn waiting group (reception number “1E”) does not respond to the call, the employee Operates the order management terminal 100 to perform a “lift” operation. The “carrying up” operation is performed by tapping a “carrying up” operation button as shown in FIG. 7, for example.

  When the carry operation is performed, the carry operation information is transmitted to the management server 300. The advance operation information includes information on the target block (for example, block “1”) and information on the number of waiting groups to be advanced (for example, “1”). When the management server 300 receives the advance operation information, the management server 300 selects a designated number of waiting groups (for example, the waiting group with the reception number “2A”) from the next block of the target block, and waits for the selected waiting sequence. Performs processing to move the set to the target block. As a result, the information in the waiting list is updated. For example, the group with the reception number “2A” belongs to the block “1”, and the status becomes “calling”. The waiting group “2A” moved to the block “1” receives the call and is guided together with the other waiting groups in the block “1”. For example, the group that is registered earliest among the blocks in the next order may be selected as the method of selecting the waiting group to be moved. Alternatively, a group of persons equal to or less than the number of persons who did not answer the call may be selected. As a result, the number of people in the entire block can be prevented from increasing. Similarly, the “batch guidance” can be carried forward.

(Synchronization among multiple order management terminals in the facility)
In the present embodiment, it is assumed that one order management terminal 100 is used in one facility, but as described above, a plurality of order management terminals 100 may be used in one facility. When a plurality of order management terminals are used in one facility, data is shared among the order management terminals. FIG. 8 is a sequence diagram when order management is performed using the three order management terminals 100A to 100C. For example, when the order management terminal 100A is operated in the bathing facility A (C1), the operation content (here, assuming status update information) is uploaded to the management server 300 (C2). The management server 300 updates the status information of the bathing facility A registered in the status management table TA2 based on the received status update information (C3). Terminals other than the order management terminal 100A used in the bathing facility A, that is, the order management terminals 100B and 100C make an inquiry about the status information registered in the status management table TA2 using a unique account for each facility as a key. (C4). The management server 300 transmits the latest status information updated to the order management terminals 100B and 100C (C5), and ends the process. Thereby, the updated latest status information is shared by all the order management terminals 100A to 100C used in the bathing facility A.

  As a result, the latest information is always reflected in the respective order management terminals 100 in a synchronized state. As a result, even when a plurality of order management terminals 100 are used in one facility, the update information waiting for the order is updated. Optimal turn waiting management can be performed without causing problems such as not being reflected in some of the turn management terminals 100.

  As described above, according to the present embodiment, the order waiting group registered in the waiting order is managed in units of blocks. Therefore, in order management for guiding a plurality of sets in units of blocks as in the replacement system. Can respond.

  In addition, when a call operation or guidance operation is performed on a block basis for a registered order waiting group, the status is updated in a batch, so that a call or guidance can be efficiently performed on a block basis. .

  In addition, when there is a waiting group that does not respond to calling or guidance in block units, the operation to move the alternative waiting group from the next sequential block can be performed, so the number of people in a certain block is extremely small Can be prevented, and the service can be provided efficiently.

  The present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the gist of the present invention. For this reason, the said embodiment is only a mere illustration in all points, and is not interpreted limitedly. For example, the above-described processing steps can be arbitrarily changed in order as long as the processing contents do not contradict each other, or can be executed in parallel.

1000, 1000 '... order management systems 100, 100A, 100B, 100C ... order management terminal 200 ... printer 300 ... management server 310 ...
TA1 ... Client management table TA2 ... Status management table N ... Communication network 110 ... Processor 115 ... Input device 115a ... Touch panel 120 ... Communication interface 130 ... Storage resource AP1 ... Order management application

Claims (6)

An order management system for managing waiting in a facility,
Managing the waiting in the facility in units of waiting blocks including a plurality of waiting groups, a storage unit holding a waiting list having status information of the waiting groups included in each waiting block;
Upon receipt of the new registration information waiting in the facility, the status information of the new waiting group is registered in the waiting list, and a predetermined number of waiting groups are included in one waiting block. grant from the waiting order is early waiting group, which is registered in the list in the order, have line the process of going to put in a waiting block, to the newly registered waiting set, an identification number that identifies the blocks belonging to the acceptance number A waiting block component,
An input unit for receiving input of update information of the waiting list;
On the basis of the update information, e Bei and updating unit, the updating the waiting list,
The new registration information waiting for a turn includes information on the number of people included in the turn waiting group,
The order waiting block configuration unit adjusts the number of order waiting groups included in each block so that the number of persons included in one order waiting block is equal to or less than a predetermined number .   The order management system according to claim 1, further comprising a collective operation unit that accepts an operation to update status information in a batch for each of the wait groups included in the wait block that has arrived.   When calling or guiding all the waiting groups included in the waiting block in a batch, if there is a waiting group that does not respond to the calling or guidance, the next waiting block will wait for an alternate order. The order management system according to claim 2, further comprising a carry-up operation unit that accepts an operation of raising a set.   The waiting time calculating part which calculates the present waiting time based on the number of waiting blocks and the reference waiting time which is the waiting time per one waiting block is described in any one of claims 1 to 3. Order management system. An order management device for managing waiting in a facility,
Managing the waiting in the facility in units of waiting blocks including a plurality of waiting groups, a storage unit holding a waiting list having status information of the waiting groups included in each waiting block;
Upon receipt of the new registration information waiting in the facility, the status information of the new waiting group is registered in the waiting list, and a predetermined number of waiting groups are included in one waiting block. grant from the waiting order is early waiting group, which is registered in the list in the order, have line the process of going to put in a waiting block, to the newly registered waiting set, an identification number that identifies the blocks belonging to the acceptance number A waiting block component,
Based on the updated information of the waiting list, eh Bei and updating unit, the updating the waiting list,
The new registration information waiting for a turn includes information on the number of people included in the turn waiting group,
The order waiting block configuration unit adjusts the number of waiting groups included in each block so that the number of persons included in one waiting block is equal to or less than a predetermined number . A computer that manages the waiting time at the facility,
Managing the waiting in the facility in units of waiting blocks including a plurality of waiting groups, a storage unit holding a waiting list having status information of the waiting groups included in each waiting block;
Upon receipt of the new registration information waiting in the facility, the status information of the new waiting group is registered in the waiting list, and a predetermined number of waiting groups are included in one waiting block. grant from the waiting order is early waiting group, which is registered in the list in the order, have line the process of going to put in a waiting block, to the newly registered waiting set, an identification number that identifies the blocks belonging to the acceptance number A waiting block component,
Based on the update information of the waiting list, function as an update unit that updates the waiting list ,
The new registration information waiting for a turn includes information on the number of people included in the turn waiting group,
The said waiting block block structure part is a program which adjusts the number of waiting groups included in each block so that the number of persons included in one waiting block may become below a predetermined number .

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