JP2017182323A - Sequence managing system, sequence managing device, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable turn awaiting applications with plural facilities to be registered collectively by a single action.SOLUTION: A sequence managing system for managing turn awaiting applications at plural facilities is equipped with a first memory unit that stores information on groups to which different facilities belong and information indicating whether or not registration of group-by-group collective turn awaiting applications is acceptable, a second memory unit that stores a turn awaiting application list holding information on the turn awaiting situation of a turn awaiting group at each facility, a collective registration accepting unit that accepts group designation and registration of group-by-group collective turn awaiting applications, and a turn awaiting application list updating unit that receives information on accepted information on collective turn awaiting applications, registers a new turn awaiting group or groups in the turn awaiting application list of facilities included in the designated group and permits registration of collective turn awaiting applications.SELECTED DRAWING: Figure 3

Description

  The present invention relates to an order management system, an order management apparatus, and a program.

  2. Description of the Related Art Conventionally, various order management systems have been employed in restaurants, banks, government offices, and the like in order to arrange the order of customers waiting for their services.

  For example, in a popular restaurant or the like, a customer-designated reservation form is prepared, and the customer's order is managed by writing the name and the number of the reservation person therein (for example, Patent Document 1 (particularly, paragraphs 0003 to 0003). 0007)).

JP 2004-94380 A

  When a user registers a waiting order for a store, the user wants to enter a specific store, and wants to enter as soon as possible if it is a similar store such as a chain store or a store of the same category (for example, a yakitori restaurant) There is a case. However, the conventional system can only accept the waiting list registration for one store at a time, and does not support the case where the waiting list is registered for a plurality of stores as in the latter case.

  The present invention has been made in view of the circumstances described above, and an object of the present invention is to enable batch registration to a plurality of facilities at once.

  An order management system according to an embodiment of the present invention is an order management system that manages waiting for a turn in a plurality of facilities, and indicates information on a group to which each facility belongs and whether or not a batch turn waiting registration can be performed in units of groups. A first storage unit for storing information, a second storage unit for storing an order waiting list for holding information on an order waiting state of an order waiting group in each facility, a group designation, and a designated group unit The batch registration accepting unit that accepts the batch order waiting registration, and the information of the accepted batch order waiting registration, are included in the designated group, and in the order waiting list of the facility that can be registered in the batch order waiting list, An order waiting list updating unit for registering a new order waiting group.

  In addition, when the order waiting status of the order waiting group registered by the batch order waiting registration is updated in a certain facility, the order waiting list update unit is registered in a batch according to the update contents. You may make it update the turn waiting condition of the turn waiting group in the facility.

  In addition, the order waiting list update unit, in a certain facility, when the order waiting status of the order waiting group registered by the batch order waiting registration is already guided, the order in the other facility registered in a batch The waiting status of the waiting group may be updated to canceled.

  In addition, in the case where the waiting list of the turn waiting group registered by the batch turn waiting registration is in a call in a certain facility, the turn waiting list update unit You may make it control so that it cannot do during the ringing of the order waiting condition of an order waiting group.

  According to the present invention, it is possible to perform waiting order registration to a plurality of facilities at once.

The figure which shows schematic structure of the order management system 1000 which concerns on embodiment of this invention. The block diagram which shows the main structures of the order management terminal 200. FIG. 6 is a flowchart showing a flow of batch registration acceptance processing waiting for a turn in the turn management system 1000; The figure which illustrated the registration reception screen of waiting order displayed on the user terminal. 9 is a flowchart showing a flow of an order wait list update process in the order management system 1000; The figure which illustrated the status management screen displayed on the order management terminal 200.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

  In the present embodiment, the case of managing the waiting order of restaurants will be described as an example, but the present invention is applicable to any facility that manages waiting for the facility user, such as an amusement facility, a shopping mall, a department store, or a movie theater. Applicable.

  FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to the present embodiment. As shown in FIG. 1, the order management system 1000 includes an order management server 100 installed in a management center, an order management terminal 200 installed in each facility, and a user terminal 300 owned by the facility user. Yes. The order management server 100 is connected to the order management terminal 200 and the user terminal 300 via the communication network N.

  The order management server 100 manages the waiting for the order of each facility registered via the order management terminal 200 or the user terminal 300 for each facility. The order management server 100 is configured by a general-purpose computer, and a server function is realized by operating a predetermined server program on the computer. The number of computers constituting the order management server 100 is not necessarily one, and may be composed of a plurality of computers distributed on the communication network N.

  The order management server 100 includes a management database (first storage unit, second storage unit) 110 for managing the order management terminal 200 for each facility, and a processor (order waiting list update unit) 120. Yes. The management database 110 includes a client management table TA1 and a status management table TA2.

  The client management table TA1 includes, for each facility, a unique ID and passcode (account) assigned to the order management terminal 200, a group ID of a group to which the facility belongs, and information indicating whether collective registration is possible ( Flag, etc.) are registered. For example, in the record “restaurant A”, “ID: A1...”, “Pass code: AA2...”, “Group ID: G1”, “collective registration availability: permitted” are set. These pieces of information are set by, for example, an administrator (for example, a store owner) who performs management waiting in each facility at the time of system introduction. In this embodiment, it is assumed that one order management terminal 200 is used at one facility, but a plurality of order management terminals 200 may be used at one facility. When a plurality of order management terminals 200 are used in one facility, the same ID and passcode may be used. For example, a plurality of IDs and passwords may be used properly according to predetermined conditions.

  Here, the group ID is an ID representing a brand group to which the facility (restaurant) belongs. Note that the method of assigning the group ID is not limited to this. For example, in the case of a restaurant, an ID representing a genre of food to be provided (yakitori, Italian, etc.), an ID representing a location area, or the like may be used. Further, the group ID to be registered is not limited to one, and a plurality of group IDs corresponding to the condition may be registered (for example, ID of a brand group to which the user belongs and ID of a genre of food). The collective registration availability is information indicating whether or not collective registration can be accepted in units of groups. If the collective registration permission / inhibition is “permitted”, when the corresponding group collective registration is selected, it becomes an object of registration waiting in order.

  In the status management table TA2, a waiting list for each facility is registered. The order waiting list includes a list of persons who are waiting for an order (order waiting group) and information (status information) indicating a waiting state of each order waiting group. For example, for restaurant A, one record in the waiting list has the reception number “1”, the reception time “13:03”, the number of people specified at the time of reception “3 people”, the collective registration number “9001”, and the status “waiting” "Is included.

  The status includes “Waiting” which is the state before the order arrives, “Calling” which is the state informing that the order has arrived, “Guided” which is the state where the order has come and the guidance has actually been completed, “Cancelled” or the like in which the waiting for the order is canceled is included. What items are set as the status can be appropriately set and changed by the manager of each facility.

  The collective registration number is a number recorded when the waiting order is due to collective registration. When waiting for a turn by batch registration is accepted, a turn waiting is newly registered in a turn waiting list of a plurality of target stores, and the same batch registration number is recorded in those records.

  Information included in the waiting list can be set and changed as appropriate by the manager of each facility. The contents of the waiting list are updated based on new registration information in the waiting list transmitted from the order management terminal 200 or the user terminal 300 or status update information (details will be described later).

  The processor 120 includes an arithmetic and logic unit (such as a CPU) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and manages the order by executing various programs stored in storage means such as a ROM. Each part of the server 100 is centrally controlled. In addition, the processor 120 also executes a computer program (order management application) for managing the wait for turn in cooperation with the order management terminal 200.

  The communication network N includes a communication network in which information can be transmitted and received between the order management server 100, the order management terminal 200, and the user terminal 300. The communication network N may be, for example, the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth, WiFi (Wireless Fidelity), other communication lines, a combination thereof, or the like. Regardless of whether it is wired or wireless.

  The order management terminal 200 is installed in the vicinity of the entrance of each facility that provides services, and accepts confirmation of the waiting status and update operations by the employees of the facility, in addition to registration of waiting for waiting by the user who visited the store. In the example of FIG. 1, only one order management terminal 200 is illustrated, but in reality, the order management terminal 200 installed in many facilities is managed by the order management server 100.

  The order management terminal 200 can exchange data with the order management server 100 via the communication network N such as a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, and a personal digital assistant (PDA). Any terminal device can be used.

  FIG. 2 is a block diagram showing the main configuration of the order management terminal 200. The order management terminal 200 includes a processor (collective registration reception unit) 210, an input device 215, a display device 216, a communication interface 220, and a storage resource 230. The order management terminal 200 accepts inputs such as acceptance to the waiting list and dismissal when the user directly operates the input device 215 such as a touch panel. Here, a visitor, an employee, etc. are assumed as a user. For example, the store visitor performs an input for newly registering the waiting list in the waiting list, and the employee or the like performs an input for updating the status of the information registered in the waiting list. Here, facility managers and employees are collectively referred to as employees.

  The processor 210 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in the storage resource 230 to execute the order management terminal 200. Central control of each part. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.

  The input device 215 includes various operation buttons and a touch panel 215a for accepting an input such as acceptance to the waiting list or disappearance from the waiting list.

  The display device 216 is a device for displaying a reception screen and a standby screen including a waiting list, a reception button, and the like, and is configured by a liquid crystal display, for example.

  The communication interface 220 is a hardware module for connecting to the communication network N and communicating with other terminals on the communication network N. The communication interface 220 is a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

  The storage resource 230 is, for example, a logical device provided by a storage area of a physical device. The physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

  The storage resource 230 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 220. In addition to these various programs and various data, the storage resource 230 stores a computer program (order management application) AP1 for managing the waiting in cooperation with the order management server 100 by being executed by the processor 210. Has been.

  The user terminal 300 is a terminal such as a smartphone, a mobile phone, a tablet terminal, or a wearable device owned by a user of the service. The user terminal 300 includes a processor (collective registration reception unit) 310, an input device 320 such as various operation buttons and a touch panel, a display device 330 such as a liquid crystal display, a communication interface 340 for connecting to the communication network N, a disk drive, or a semiconductor memory. A storage resource 350 such as (ROM, RAM, etc.) is provided. In addition to these various programs and various data, the storage resource 350 stores a computer program (order management application) for managing the waiting in cooperation with the order management server 100 by being executed by the processor. The user can register the waiting for each facility through a web browser or other application installed in the user terminal 300. Note that the hardware configuration of each element of the user terminal 300 is the same as the corresponding element of the order management terminal 200, and thus detailed description thereof is omitted.

Next, the operation of the order management system 1000 in this embodiment will be described.
As a user of the order management system 1000, a facility user, an employee, or the like is assumed. The user can connect to the reservation website using the user terminal 300 owned by the user, and can perform the waiting registration remotely without actually going to the facility. In addition, the user can actually go to the facility and operate the order management terminal 200 installed in the facility to register the waiting order.

(Batch waiting registration to the waiting list)
FIG. 3 is a flowchart showing the flow of registration acceptance processing waiting for a turn in the turn management system 1000. Here, an example is shown in which the user X performs batch waiting registration to a plurality of facilities using the user terminal 300 owned by the user X.

  First, the user X operates the user terminal 300 to access the website of the order management system 1000 (step S11). When the website is accessed, a registration acceptance screen for performing waiting registration through the web browser is displayed on the display device 330 (step S12). FIG. 4 is a diagram illustrating a registration acceptance screen. As shown in FIG. 4, on the registration acceptance screen, an interface for designating the conditions of a store for which waiting for registration is performed, a batch registration selection button B1, and the like are displayed. As shown in FIG. 4, the interface for designating store conditions may be one for selecting a brand group or a format for inputting a free word. Moreover, you may make it select the area of the genre of a dish and the location of a store instead of a brand group. Moreover, you may enable it to designate combining those conditions.

  When the user X operates the user terminal 300 to input store conditions and designates batch order waiting registration using the batch registration selection button (step S13), the user terminal 300 enters the order management server 100 to input the store information. Condition information and batch registration selection information are transmitted (step S14).

  When the order management server 100 receives the store condition information and the batch registration selection information, the order management server 100 refers to the client management table TA1 and extracts stores that satisfy the specified store conditions and that allow batch registration to be permitted. (Step S15). That is, a store in which a group ID of a designated brand group is registered and whether or not collective registration is possible is extracted.

  Next, the display device 330 of the user terminal 300 displays information on stores that satisfy the conditions and can be registered in a batch, extracted by the order management server 100 (step S16). In addition, a message prompting the user to input information necessary for registration waiting for the order such as designation of the number of people, operation buttons, and the like are displayed.

  The user X operates the user terminal 300 to perform input of the number of persons waiting for the turn, registration content confirmation operation, and the like (step S17). In addition, when the turn has arrived, a contact operation (email address or telephone number) to be called may be registered.

  When the registration contents waiting for the order are confirmed, the confirmed registration information is transmitted to the order management server 100 via the communication network N (step S18). When receiving the registration information, the order management server 100 performs a process of newly adding a set of records to the order waiting list of each store that is a target of batch registration, and updates the status management table TA2 (step S19). At this time, the same batch registration number is recorded in the record added to the waiting list of each store.

  Note that, in the above example, the user X performs waiting registration through the website using the user terminal 300, but the same applies to the case of registration using the order management terminal 200 installed in each store. Performed in the procedure.

(Update waiting list)
The contents of each record in the waiting list of each facility is updated when the facility employees perform operations such as “cancel”, “change”, “call”, “guidance” using the order management terminal 200 Is done. “Cancel” means canceling the waiting order, and “change” means changing the contents of the waiting order once input. In addition, “call” means that the person who has arrived in the order has been verbally called or informed by telephone or e-mail, etc. Means completed.

  FIG. 5 is a flowchart showing the flow of the order waiting list update process in the order management system 1000. First, an employee or the like operates the order management terminal 200 to display a status management screen on the display device 216 (step S21).

  FIG. 6 is a diagram illustrating a status management screen. As shown in FIG. 6, on the status management screen, the status information of the waiting group registered in the waiting list is displayed in the order of acceptance. Specifically, “reception number”, “number of people”, “status”, etc. of the waiting group are displayed. In addition, a “collective registration number” is displayed in the line of the waiting group for collective registration.

  When an employee or the like identifies an object to be updated in the order waiting status from the order waiting list displayed on the status management screen, and swipes the row of the order waiting group (for example, reception number “1”) (step S22). Then, an operation button for performing any one operation of “calling”, “guidance”, “cancellation”, and “change” for the designated waiting group is displayed (step S23).

  The employee or the like performs a status update operation by tapping a desired operation button (eg, “guidance”) (step S24). When such an operation is performed, status update information indicating a status update instruction is uploaded from the sequence management terminal 200 to the sequence management server 100 via the communication network N (step S25). The status update information includes information for specifying a record to be updated (for example, reception number “1”) and update operation content (for example, “guidance”).

  The order management server 100 updates the waiting list for the facility based on the received status update information (step S26). For example, when the “Guidance” operation is performed on the reception number “1”, the status of the waiting group in the reception number “1” is updated to “Guided”.

  Further, when the batch registration number is recorded in the updated record (step S27: YES), the order management server 100 deletes the record in which the same batch registration number is recorded from the waiting list of other facilities. Extract and update these records with predetermined contents (step S28). For example, when the status becomes “Guided” or “Calling” at a certain store, the status of other stores in the same group may be updated to “Cancelled”. As a result, it is possible to cancel the turn waiting group that has virtually no possibility of coming to the store from the turn waiting list of each store.

  Further, when the status at a certain store becomes “calling”, the status may not be set to “calling” at other stores in the same group.

  As described above, according to the present embodiment, when a batch order waiting registration in a group unit is accepted, it is included in the designated group, and in the order waiting list of stores that can be registered in the batch order waiting list, Since a new turn waiting group is registered, the user can perform turn waiting registration to a plurality of stores that satisfy a specific condition in a lump.

  In addition, in a certain store, when the order waiting status of the order waiting group registered by the batch order waiting registration has been updated, according to the updated content, Since the order waiting status is updated, the waiting status can be appropriately managed in other stores according to the status update status in any one of the registered stores. For example, if the status becomes “Guided” or “Calling” at a certain store, the status is set to “Cancelled” at another store, so that a waiting group with no possibility of coming to the store is changed to the order of each store. Can be removed from the waiting list. Further, when the status becomes “calling” at a certain store, it is possible to prevent a plurality of stores from being called twice by preventing the status from being “calling” at another store.

  The present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the gist of the present invention. For this reason, the said embodiment is only a mere illustration in all points, and is not interpreted limitedly. For example, the above-described processing steps can be arbitrarily changed in order as long as the processing contents do not contradict each other, or can be executed in parallel.

1000 ... Order management system 100 ... Order management server 110 ... Management database 120 ... Processor 200 ... Order management terminal 210 ... Processor 215 ... Input device 215a ... Touch panel 216 ... Display device 220 ... Communication interface 230 ... Storage resource 300 ... User terminal 310 ... Processor 320 ... Input device 330 ... Display device 340 ... Communication interface 350 ... Storage resource TA1 ... Client management table TA2 ... Status management table N ... Communication network AP1 ... Order management application

Claims (6)

An order management system for managing waiting in a plurality of facilities,
A first storage unit that stores information on a group to which each facility belongs, and information indicating whether or not collective waiting registration is possible in units of groups;
A second storage unit for storing a waiting list that holds information on the waiting state of the waiting group in each facility;
A batch registration accepting unit that accepts group designation and batch order waiting registration in designated group units,
Receives the information of the batch waiting list that has been accepted, and registers the new waiting list in the waiting list of the facility that is included in the specified group and can be registered in the batch waiting list, updating the waiting list And a sequence management system. The waiting list update unit
In a certain facility, when the order waiting status of the order waiting group registered by the batch order waiting registration is updated, depending on the updated contents, the waiting order of the order waiting group in the other facility registered in a lump sum The order management system according to claim 1, wherein the situation is updated. The waiting list update unit
In a certain facility, when the order waiting status of the order waiting group registered by the batch order waiting registration has been guided, the order waiting status of the order waiting group in the other registered facility has been canceled. The order management system according to claim 2 to be updated. The waiting list update unit
In a certain facility, when the order waiting status of the order waiting group registered by batch order waiting registration is being called, the other group registered in batch is calling the order waiting status of the order waiting group. The order management system according to claim 2, wherein the order management system is controlled so as not to be performed. It is an order management device that manages the waiting order in a plurality of facilities,
A first storage unit that stores information on a group to which each facility belongs, and information indicating whether or not collective waiting registration is possible in units of groups;
A second storage unit for storing a waiting list that holds information on the waiting state of the waiting group in each facility;
Receives the information of the batch waiting registration in the specified group unit, and registers a new waiting group in the waiting list of the facility that is included in the specified group and can be registered in the batch waiting queue. An order management device comprising: an order waiting list update unit. A computer that manages the waiting time at the facility,
A first storage unit that stores information on a group to which each facility belongs, and information indicating whether or not collective waiting registration is possible in units of groups;
A second storage unit for storing a waiting list that holds information on the waiting state of the waiting group in each facility;
Receives the information of the batch waiting registration in the specified group unit, and registers a new waiting group in the waiting list of the facility that is included in the specified group and can be registered in the batch waiting queue. A program that functions as a waiting list update unit.

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