JP2018112856A - Turn management system, turn management device, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To display turn waiting information in a plurality of facilities collectively on one terminal to receive turn waiting registration for any of the facilities.SOLUTION: A turn management system manages turn waiting in a plurality of facilities, and comprises: a turn management server that manages a turn waiting list holding information on a turn waiting situation of people waiting for the turn in each of the facilities; and an information providing server that executes cooperative processing with the turn management server with a special application, acquires the information on the turn waiting list in the plurality of facilities from the turn management server by using a key set as a fixed value in the special application, and receives registration of turn waiting for the plurality of facilities. The turn management server provides the information providing server with information on a turn waiting list in a facility permitted to access the key.SELECTED DRAWING: Figure 5

Description

  The present invention relates to an order management system, an order management apparatus, and a program.

  2. Description of the Related Art Conventionally, various order management systems have been employed in restaurants, stores, hospitals, banks, government offices, and the like in order to manage waiting for customers waiting for their services.

  For example, Patent Document 1 describes a reservation management system that simultaneously provides a reservation management service for a plurality of facilities that can wait for a turn, and a user can make a reservation for a turn from a Web, a telephone, or a storefront terminal. It is stated that you can apply.

JP 2005-50002 A

  In a commercial building where multiple restaurants are gathered on a large floor, it is better to check the waiting status of all the stores with one terminal, select a store from among them and register for waiting It is convenient for the user. However, the conventional storefront terminal can refer only to the waiting information for a single facility and can only register the waiting for the facility.

  The present invention has been made in view of the circumstances described above, and displays the waiting information of a plurality of facilities at a time on a single terminal so that the waiting registration of any facility can be accepted. One of the purposes.

  An order management system according to an embodiment of the present invention is an order management system that manages order waits at a plurality of facilities, and manages an order wait list that holds information on the order wait status of the order wait groups at each facility. The order management server and the dedicated application execute linkage processing with the order management server, and use the key set as a fixed value in the dedicated application to obtain the information on the waiting list of a plurality of facilities from the order management server. And an information providing server that receives registration for waiting for a turn to the plurality of facilities, wherein the turn management server stores information on a turn waiting list of facilities that are allowed to access the key, This is provided to the information providing server.

  The information providing server displays the information on the waiting status of each facility on the display of the digital signage based on the acquired information on the waiting list for each facility, and registers the waiting for each facility via the digital signage. May be accepted.

  The information providing server transmits, to the order management server, registration information for waiting for a certain facility received through the digital signage together with the key information, and the order management server receives the received waiting for registration. Based on the information, information on a new waiting group may be added to the waiting list of the corresponding facility.

  According to the present invention, the waiting information for a plurality of facilities can be collectively displayed on one terminal, and the waiting for waiting registration of any facility can be accepted.

The figure which shows schematic structure of the order management system 1000 which concerns on embodiment of this invention. The block diagram which shows the main structures of the order management terminal 200. FIG. The flowchart of the order waiting registration process from the order management terminal 200 in the order management system 1000 which concerns on embodiment of this invention. The figure which illustrated the acceptance screen of order management terminal 200 in order management system 1000 concerning an embodiment of the present invention. The sequence figure of the turn waiting registration process from the digital signage in the order management system 1000 concerning the embodiment of the present invention. The figure which illustrated the reception situation screen of digital signage in order management system 1000 concerning the embodiment of the present invention. The figure which illustrated the reception registration screen of digital signage in order management system 1000 concerning the embodiment of the present invention.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

  In the present embodiment, an example will be described in which, in a commercial building containing a plurality of restaurants, a mechanism is provided that allows a single terminal to refer to the waiting status of all restaurants and to register the waiting for the restaurants. However, the present invention can be applied to the waiting management in any place where a plurality of facilities for managing waiting for users are gathered, such as a building containing a plurality of clinics and a building containing a plurality of amusement facilities.

  FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to the present embodiment. As shown in FIG. 1, the order management system 1000 includes an order management server 100 installed in a management center or the like, and order management terminals 200 </ b> A, 200 </ b> B, 200 </ b> C for accepting an order waiting in cooperation with the order management server 100. , A signage server (information providing server) 300, a signage display 400 connected to the signage server 300 via a communication line, and a user terminal 500 owned by the user. The order management server 100 is connected to the order management terminals 200 </ b> A to 200 </ b> C, the signage server 300, and the user terminal 500 via the communication network N. The order management terminals 200A to 200C are installed in each facility (restaurants A to C). The signage display 400 is installed at the entrance of a building containing restaurants A to C.

  The order management server 100 is connected to order management terminals 200 </ b> A to 200 </ b> C installed in a plurality of facilities (here, restaurants A to C), and manages the order waiting of each facility. Registration of waiting in order to each facility can be performed using the signage server 300 and the user terminal 500 in addition to the order management terminals 200A to 200C. The order management server 100 is configured by a general-purpose computer, and a server function is realized by operating a predetermined server program on the computer. The number of computers constituting the order management server 100 is not necessarily one, and may be composed of a plurality of computers distributed on the communication network N.

  The order management server 100 includes a management database (storage unit) 110 for managing the order management terminal 200 for each facility, and a processor (order waiting information providing unit, order waiting list update unit) 120. The management database 110 includes a client management table TA1, a status management table TA2, a registration information management table TA3, and a signage dedicated key management table TA4.

  In the client management table TA1, a unique ID and a passcode (account) assigned to the order management terminal 200 are registered for each facility. For example, “ID: A1...”, “Pass code: AA2...”, And “Restaurant B” records “ID: B1. BB2... ”Is set. These pieces of information are set by, for example, an administrator (for example, the owner of a facility) who performs management waiting in each facility at the time of system introduction. When a plurality of order management terminals 200 are used in one facility, the same ID and passcode may be used. For example, a plurality of IDs and passwords may be used properly according to predetermined conditions. .

  In the status management table TA2, a waiting list for each facility is registered. The order waiting list includes a list of persons who are waiting for an order (order waiting group) and information (status information) indicating a waiting state of each order waiting group. One record of the waiting list includes information such as reception number “1”, reception time “13:03”, number of people “3”, desired seat type “table”, and status “Guided”.

  The status includes “waiting” which is the state before the turn has arrived, “calling” which is informing that the turn has come, “guidance completed” which is the state where the turn has come to the seat, Furthermore, “cancelled” or the like in which the waiting for the order is canceled is included. What items are set as the status can be appropriately set and changed by the manager of each facility.

  Information included in the waiting list can be set and changed as appropriate by the manager of each facility. The contents of the waiting list are updated based on new registration information to the waiting list transmitted from the order management terminal 200 or status update information (details will be described later).

  In the registration information management table TA3, information necessary for registration in waiting order at each facility is registered. For example, information such as “number of people” and “desired seat type” is registered for “restaurant A”, and “number of people” and “hope for non-smoking seat or smoking seat” are registered for “restaurant B”.

  In the signage dedicated key management table TA4, information on facilities permitted to access the turn waiting information is registered for the dedicated key used when the signage server 300 accesses the order management server 100. . Here, an API key can be used as a dedicated key. For example, information such as “Restaurant A”, “Restaurant B”, “Restaurant C”,... Is registered for a facility that is permitted to access “API key: XYZ9.

  The processor 120 includes an arithmetic and logic unit (such as a CPU) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and manages the order by executing various programs stored in storage means such as a ROM. Each part of the server 100 is centrally controlled. In addition, the processor 120 also executes a computer program (order management application) for managing the wait for turn in cooperation with the order management terminal 200.

  The communication network N includes a communication network that can transmit and receive information to and from each other, such as between the order management server 100 and the order management terminal 200. The communication network N is, for example, the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication lines, or a combination thereof. It does not matter whether it is wired or wireless.

  The order management terminal 200 can exchange data with the order management server 100 via the communication network N, such as a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, and a personal digital assistant (PDA). A terminal device can be used. Note that a plurality of order management terminals 200 can be used in one facility.

  FIG. 2 is a block diagram showing the main configuration of the order management terminal 200. The order management terminal 200 includes a processor 210, an input device 215, a display device 216, a communication interface 220, and a storage resource 230. The order management terminal 200 accepts an input such as acceptance to a waiting list or dismissal by a facility user or employee directly operating an input device 215 such as a touch panel. For example, the facility user performs an input for newly registering the waiting list in the waiting list, and the employee performs an input for updating the status of the information registered in the waiting list.

  The processor 210 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in the storage resource 230 to execute the order management terminal 200. Central control of each part. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.

  The input device 215 includes various operation buttons and a touch panel 215a for accepting an input such as acceptance to the waiting list or disappearance from the waiting list.

  The display device 216 is a device for displaying a reception screen and a standby screen including a waiting list, a reception button, and the like, and is configured by a liquid crystal display, for example.

  The communication interface 220 is a hardware module for connecting to the communication network N and communicating with other terminals on the communication network N. The communication interface 220 is a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

  The storage resource 230 is, for example, a logical device provided by a storage area of a physical device. The physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

  The storage resource 230 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 220. In addition to these various programs and various data, the storage resource 230 stores a computer program (order management application) AP1 for managing the waiting in cooperation with the order management server 100 by being executed by the processor 210. Has been.

  The signage server 300 is a general-purpose computer, and for example, a tablet terminal can be used. The signage server 300 includes a processor 310 and a storage resource 320. In addition to various programs such as an operating system program and communication interface driver program and various data, the storage resource 320 is executed by the processor 310 to manage the order waiting of each facility in cooperation with the order management server 100 and signage. A computer program (dedicated application) for displaying on the display 400 a screen for notifying the congestion status of each facility and a screen for performing waiting registration is stored.

  The signage display 400 is a digital signage display connected to the signage server 300 via a communication line. The signage display 400 displays a screen for notifying the congestion status of each facility generated by the signage server 300 and a screen for performing the waiting list registration for each facility using a web browser or other application, and performs the waiting waiting registration operation. It has a touch panel function to accept.

  The user terminal 500 is a terminal such as a smartphone, a mobile phone, a tablet terminal, or a wearable device owned by a service user. In the user terminal 500, a computer program for managing turn waiting in cooperation with the turn management server 100 is installed. A user can access a website provided by the order management server 100 via a web browser or other application installed in the user terminal 500, and register the waiting for each facility.

(Standby registration from the order management terminal 200)
Next, an order waiting registration process performed by the user who has visited the facility by operating the order management terminal 200 of each facility will be described with reference to the flowchart of FIG.

  The order management terminal 200 receives information included in the order waiting list registered in the status management table TA2 from the order management server 100 via the communication interface 220 (step S31). In addition, the order management terminals 200A to 200C of each facility can access the order management server 100 using a unique account assigned to each facility, and can acquire only the information on the waiting list of the facility.

  Next, the order management terminal 200 causes the display device 216 to display an acceptance screen for accepting an order waiting (step S32). As shown in FIG. 4, for example, the reception screen includes a list in which the information of the waiting list (reception number of the person waiting for the turn and current status information) is arranged in time series in the order of reception. Is displayed. In addition, the number of waiting groups currently waiting for the order, a rough indication of the waiting time, and the like are also displayed.

  When the user performs a predetermined operation input on the displayed reception screen and the input of information necessary for reception of the waiting order (number of people, seat preference, etc.) is completed (step S33: YES), the order management terminal 200. Displays a reception completion screen (step S34). On the reception completion screen, a reception number (waiting number), a waiting time at the present time, and the like are displayed. In addition, a message prompting to receive a turn ticket is displayed, and the user can receive a turn ticket printed from a printer connected to the turn management terminal 200.

  A two-dimensional code associated with the receipt number is printed on the turn ticket. When the user reads the two-dimensional code printed on the turn ticket using the user terminal 500, the current waiting state (the current number of waiting groups, waiting time, etc.) is displayed on the display device of the user terminal 500. The In addition, users can receive a message when the order arrives, or receive a remind mail when the order approaches, by entering an email address according to the guidance displayed by reading the two-dimensional code. It may be possible to be able to.

  The confirmed new registration information is transmitted from the order management terminal 200 to the order management server 100 via the communication network N (step S35). When the order management server 100 receives new registration information from a certain facility, the order management server 100 performs a process of newly adding a set of waiting orders to the order waiting list of the facility, based on the received new registration information, and stores the status management table TA2. Update (step S36).

  In the above example, the user performs waiting registration using the order management terminal 200. However, the user can also perform waiting registration via the website using the user terminal 500 owned by the user. . In this case, the user first operates the user terminal 500 to access the website of the order management system 1000, and causes the display device to display the website acceptance screen for the facility that performs registration for waiting for the order. Thereafter, the same procedure as in the case of registering using the order management terminal 200 can be performed.

(Registration waiting from digital signage)
Next, the order waiting registration process performed by the user via digital signage will be described with reference to the sequence diagram of FIG.

  The signage server 300 transmits an order waiting management information acquisition request to the order management server 100 via the communication network N (step S51). At this time, the signage server 300 accesses the order management server 100 using a dedicated API key. This API key may be set as a fixed value in a dedicated application program installed in the signage server 300. At this time, the possibility that the API key leaks to the outside is low, and if it leaks, it can be dealt with by rewriting the program.

  When the order management server 100 receives the order waiting management information acquisition request from the signage server 300, the order management server 100 acquires information on facilities that are registered in the signage dedicated key management table TA4 and are permitted to access the API key ( Step S52).

  Next, the order management server 100 includes the information included in the order waiting list of each facility that is permitted to access the API key (order waiting status) and each facility registered in the registration information management table TA3. The information necessary for registration waiting for the order is transmitted to the signage server 300 (step S53).

  The signage server 300 receives, from the order management server 100, the order waiting management information (information required for order waiting status and order waiting registration) from the order management server 100 (step S54).

  Next, the signage server 300 causes the signage display 400 to display a reception status screen that displays the order waiting status of each facility (step S55). As shown in FIG. 6, information on the waiting status of the plurality of acquired facilities (number of waiting groups, information on waiting time, etc.) is displayed on the reception status screen. In addition, a button B for selecting a facility that is desired to be registered in waiting order is displayed.

  When the user performs an operation of selecting a facility on the displayed reception screen (step S56: YES), the signage server 300 displays a registration reception screen for performing the waiting registration of the selected facility on the signage display. 400 is displayed (step S57). As shown in FIG. 7, on the registration acceptance screen, input (selection of the number of people, seat type, etc.) necessary for registration waiting for each facility can be entered and selected.

  When the user performs a predetermined operation input on the displayed registration reception screen and presses the input completion button, the input of information necessary for reception of the waiting order (designation of the number of people, seat type, etc.) is completed. (Step S58: YES), the signage server 300 transmits the confirmed new registration information to the order management server 100 (Step S59). The new registration information includes a dedicated API key, identification information of the facility to be newly registered, and information (number of people, seat type, etc.) designated at the reception.

  When receiving the new registration information from the signage server 300, the order management server 100 performs a process of newly adding one set of waiting queues to the waiting list of the facility based on the received new registration information, and the status management table TA2 Is updated (step S60). In addition, when new registration information is received, the signage-dedicated key management table TA4 is referred to, and it is confirmed whether or not the designated facility is a facility that allows access to the API key. TA2 may be updated.

  The order management server 100 transmits to the signage server 300 information on the newly registered waiting receipt number and the waiting time at the present time (step S61). The signage server 300 displays the received receipt number and waiting time information on the signage display 400 (step S62). Further, the signage server 300 may cause the Bluetooth (registered trademark) printer (not shown) to output a turn ticket on which the receipt number is printed.

(Update waiting list)
The contents of each record in the waiting list of each facility are updated when the facility employee performs operations such as “cancel”, “change”, “call”, “guidance” using the order management terminal 200. The “Cancel” means canceling the waiting order, and “change” means changing the contents of the waiting order once input. “Call” means that the group that has come in the order is called verbally or informed by telephone or e-mail, etc. It means a state.

  The employee selects the waiting group to be updated from the waiting list displayed on the order management terminal 200, and any one of “call”, “cancel”, and “change” is selected for the selected waiting group. Perform the update operation. Information (for example, reception number “1”) for specifying the order waiting group to be updated and update operation information (for example, “call”) are uploaded from the order management terminal 200 to the order management server 100 via the communication network N. . The order management server 100 updates the waiting list for the facility based on the received information. For example, when the “calling” operation is performed on the reception number “1”, the status of the waiting group in the reception number “1” is updated to “calling”.

  As described above, according to the present embodiment, the signage server 300 operated by the dedicated application logs into the order management server 100 from the signage server 300 by accessing the order management server 100 using the API key. Instead, the order management server 100 can provide the signage server 300 with information on the order waiting list of a plurality of facilities that are permitted to access the API key. Thereby, the signage server 300 can collectively display the waiting status of a plurality of facilities on the signage display 400. Therefore, since the user can browse information of a plurality of facilities using the signage display 400, the convenience of the user can be improved with a small amount of information resources.

  In addition, because the user operates the signage display 400, the signage server 300 accepts registration waiting for the order of the facility, and the registration information accepted by the order management server 100 can be provided using the API key. The convenience of the user can be further improved with a simple mechanism.

  Moreover, since the screen of the web page generated by the signage server 300 can be displayed on the signage display 400, the specifications of the screen displayed on the signage display 400 can be easily changed in each facility. For example, information on sales of each facility, a floor map, and the like can be displayed together with the congestion status. Further, when an operation performed on the web page displayed on the signage display 400 is detected, a signal is transmitted from the signage server 300 to the external device, thereby realizing cooperation processing with various external devices. it can. For example, a function of transmitting a signal to a Bluetooth printer and outputting a turn ticket printed with a receipt number can be easily implemented.

  The present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the gist of the present invention. For this reason, the said embodiment is only a mere illustration in all points, and is not interpreted limitedly. For example, the above-described processing steps can be arbitrarily changed in order as long as the processing contents do not contradict each other, or can be executed in parallel.

1000 ... Order management system 100 ... Order management server 110 ... Management database 120 ... Processor 200A-C ... Order management terminal 210 ... Processor 215 ... Input device 215a ... Touch panel 216 ... Display device 220 ... Communication interface 230 ... Storage resource 300 ... Signage server 310 ... Processor 320 ... Storage resource 400 ... Signage display 500 ... User terminal TA1 ... Client management table TA2 ... Status management table TA3 ... Registration information management table TA4 ... Signage dedicated key management table N ... Communication network AP1 ... Order management application

Claims (5)

An order management system for managing waiting in a plurality of facilities,
An order management server for managing an order waiting list that holds information on the order waiting status of the order waiting group in each facility;
The cooperative application is executed by the dedicated application with the order management server, and information on the waiting list of a plurality of facilities is acquired from the order management server by using a key set as a fixed value in the dedicated application. An information providing server that accepts registrations waiting for a turn to the facility,
The order management server provides the information providing server with information on a waiting list of facilities that are permitted to access the key. The information providing server includes:
The information of the waiting status of each facility is displayed on the display of the digital signage based on the acquired information of the waiting list of each facility, and registration of waiting for the waiting for each facility is accepted via the digital signage. The order management system described in. The information providing server includes:
Registration information waiting for the order to a certain facility accepted through the digital signage is sent to the order management server together with the key information,
The order management server
The order management system according to claim 2, wherein information on a new waiting group is added to the waiting list of the corresponding facility based on the received waiting information. An order management device for managing waiting in a facility,
A storage unit that holds a waiting list that holds information on the waiting status of the waiting group in each facility;
When a request for obtaining information on a waiting list for each facility is received from an information providing server that executes cooperation processing by a dedicated application using a key set as a fixed value in the dedicated application, A waiting information providing unit that provides the information providing server with information on a waiting list of facilities that are permitted to be accessed;
If registration information for waiting for a certain facility together with the key is received from the information providing server, a new waiting group is added to the waiting list for the corresponding facility based on the received waiting information for registration. An order management device comprising: an order waiting list update unit for adding the information. A computer that manages the waiting time at the facility,
A storage unit that holds a waiting list that holds information on the waiting status of the waiting group in each facility;
When a request for obtaining information on a waiting list for each facility is received from an information providing server that executes cooperation processing by a dedicated application using a key set as a fixed value in the dedicated application, A waiting information providing unit that provides the information providing server with information on a waiting list of facilities that are permitted to be accessed;
If registration information for waiting for a certain facility together with the key is received from the information providing server, a new waiting group is added to the waiting list for the corresponding facility based on the received waiting information for registration. A program that functions as a waiting list update unit for adding information.