JP6298571B1 - Information management apparatus, information management method and program - Google Patents

Abstract

An object of the present invention is to allow a user to input appropriate information when accepting a waiting order. A display processing unit displays on a terminal device a first input item for inputting first information useful for a store. The receiving unit 101 receives, from the terminal device, first information input to the first input item in response to a user operation on the terminal device. The display processing unit 105 displays, on the terminal device, a second input item for inputting second information useful for the store based on the received first information. The accepting unit 101 receives from the terminal device the second information input to the second input item in response to a user operation on the terminal device. The 1st registration part 102 or the 2nd registration part 103 registers the turn waiting information which shows the turn waiting with respect to a user's store based on the received 1st information and 2nd information. [Selection] Figure 3

Description

  The present invention relates to an information management apparatus, an information management method, and a program.

  In general, a user who uses a store such as a restaurant needs to wait until the store becomes available when the store is full when the store visits the store.

  In recent years, a system for receiving and managing such a waiting queue (hereinafter referred to as an information management system) has been developed. In the information management system, the convenience of the user waiting for the waiting is improved. (For example, see Patent Document 1).

JP 2017-123023 A

  When accepting a waiting order for a user in the information management system described above, the number of people using the store (entering the store) and the type of seat desired by the user (for example, a table seat or a counter seat) are selected. There are many cases where the user inputs.

  However, as the store side that accepts the user's turn waiting, if incorrect information (contents) is input due to a user's operation mistake, etc., it is necessary to take an action that is not necessary. It may cause a decrease in the turnover rate in the store. In addition, it is desirable for the user to input information according to the store's request.

  SUMMARY OF THE INVENTION An object of the present invention is to provide an information management apparatus, an information management method, and a program that allow a user to input appropriate information when accepting a waiting order.

  According to one aspect of the present invention, there is provided an information management device connected to a terminal device operated by a user when accepting a waiting order from the user to the store. The information management apparatus includes a first display processing unit, a first receiving unit, a second display processing unit, a second receiving unit, and a registration unit. The first display processing means displays a first input item for inputting first information useful for the store on the terminal device. The first receiving unit receives from the terminal device first information input to the first input item in response to an operation of the user on the terminal device. The second display processing means displays, on the terminal device, a second input item for inputting second information useful for the store based on the received first information. The second receiving means receives from the terminal device second information input to the second input item in response to an operation of the user on the terminal device. The registration unit registers turn waiting information indicating a turn waiting for the user with respect to the store based on the received first information and second information.

  The present invention makes it possible for a user to input appropriate information when accepting a turn waiting.

The figure which shows an example of a structure of an information management system provided with the information management apparatus which concerns on embodiment of this invention. The figure which shows an example of the hardware constitutions of an information management apparatus. The figure which shows an example of a function structure of an information management apparatus. The sequence chart which shows the process sequence of the information management system at the time of registering the turn waiting information which shows the turn waiting from a 1st store terminal. The sequence chart which shows the process sequence of the information management system at the time of registering the turn waiting information which shows the turn waiting from a user terminal. The figure which shows an example of the data structure of the order waiting information registered into the order waiting information storage part. The figure which shows an example of the process sequence of the information management system at the time of displaying turn waiting information on a 2nd store terminal. The figure which shows an example of the staff screen displayed on a 2nd shop terminal. The figure which shows an example of the screen for setting an input item. The sequence chart which shows an example of the process sequence at the time of inputting useful information with respect to each of several input items. The figure which shows an example of a 1st input screen. The figure which shows an example of the data structure of 2nd setting information. The figure which shows an example of a 2nd input screen. The figure which shows another example of a 2nd input screen. The figure which shows another example of a 2nd input screen.

  Embodiments of the present invention will be described below with reference to the drawings.

  FIG. 1 shows a configuration of an information management system (network system) including an information management apparatus according to the present embodiment. The information management system is a system for managing waiting orders of users in various stores (facility). In this embodiment, the store includes, for example, a restaurant, a pharmacy, a hospital, a beauty salon, a travel agency, a shop where a smartphone or a mobile phone can be purchased and contracted, an amusement facility, and the like. That is, the store in the present embodiment may be a store that can wait in order for the user to use the store.

  As shown in FIG. 1, the information management system includes an information management device 10, a first store terminal 20, a second store terminal 30, and a user terminal 40. The information management apparatus 10 is connected to the first store terminal 20, the second store terminal 30, and the user terminal 40 through a network 50 such as the Internet so that they can communicate with each other.

  The information management device 10 is a server device having a function for managing waiting for a turn by a user in a store. The functional configuration of the information management apparatus 10 will be described later.

  The 1st store terminal 20 and the 2nd store terminal 30 are terminal devices provided in the store in which turn waiting is possible.

  The first store terminal 20 is installed, for example, in the vicinity of a store entrance (that is, storefront), and is mainly used by users (customers) who visit the store. For example, when the store is full when the user visits the store, the user can wait for the turn at the store by operating the first store terminal 20.

  The second store terminal 30 is installed, for example, near the cash register of the store, and is mainly used by store staff (employees, etc.). The staff of the store can check the waiting status at the second store terminal 30.

  In the present embodiment, the first store terminal 20 and the second store terminal 30 will be described as different terminals. However, the first store terminal 20 and the second store terminal 30 may be configured integrally.

  The user terminal 40 is a terminal device possessed by a user who uses a store, for example. The user terminal 40 includes, for example, a smartphone, a tablet terminal, a feature phone, a personal computer (PC), and the like. The user terminal 40 is used, for example, to wait for a turn from a place other than the store to the store (that is, wait for the turn from the user terminal 40).

  In FIG. 1, one first store terminal 20, two second store terminals 30, and one user terminal 40 are shown for convenience, but the information management apparatus 10 includes a plurality of first store terminals 20. And the 2nd shop terminal 30 may be connected and the some user terminal 40 may be connected. Specifically, the information management apparatus 10 is connected with, for example, at least the same number of first store terminals 20 and second store terminals 30 as stores that have introduced the information management system. In addition, at least as many user terminals 40 as users registered in advance in the information management system are connected to the information management apparatus 10.

  FIG. 2 shows an example of the hardware configuration of the information management apparatus 10 shown in FIG. As shown in FIG. 2, in the information management apparatus 10, a nonvolatile memory 12, a CPU 13, a main memory 14, a communication unit 15, and the like are connected to a bus 11. Note that the nonvolatile memory 12 and the main memory 14 constitute a storage device of the information management apparatus 10.

  The non-volatile memory 12 stores various programs including, for example, an operating system (OS) and a program (hereinafter referred to as an order management program) for managing the waiting order in the store.

  The CPU 13 is a processor that executes various programs stored in the nonvolatile memory 12, for example. Note that the CPU 13 controls the entire information management apparatus 10.

  The main memory 14 is used as, for example, a work area required when the CPU 13 executes various programs.

  Although only the nonvolatile memory 12 and the main memory 14 are shown in FIG. 2, the information management apparatus 10 may include other storage devices such as an HDD (Hard Disk Drive) and an SSD (Solid State Drive). .

  The communication unit 15 has a function of controlling communication performed with external devices such as the first store terminal 20, the second store terminal 30, and the user terminal 40 via a network such as the Internet. Note that the communication unit 15 can implement a wireless communication function such as a wireless LAN and WiFi (registered trademark), for example.

  FIG. 3 is a block diagram mainly illustrating an example of a functional configuration of the information management apparatus 10 according to the present embodiment. As shown in FIG. 3, the information management apparatus 10 includes a reception unit 101, a first registration unit 102, a second registration unit 103, a management unit 104, a display processing unit 105, a setting unit 106, a storage unit 107, and the like.

  In the present embodiment, each of the units 101 to 106 executes (for example, software) the CPU 13 (that is, the computer of the information management apparatus 10) illustrated in FIG. 2 executes the order management program stored in the nonvolatile memory 12. It shall be realized. The order management program can be stored in advance in a computer-readable storage medium and distributed. Moreover, this order management program may be downloaded to the information management apparatus 10 via a network, for example.

  Here, although each part 101-106 demonstrated as what is implement | achieved by software, the said each part 101-106 may be implement | achieved by hardware, and may be implement | achieved by the combination of software and hardware.

  In the present embodiment, the storage unit 107 is stored in, for example, the nonvolatile memory 12 shown in FIG. 2 or another storage device. The storage unit 107 includes an order wait information storage unit in which order wait information described later is registered (stored) and a setting information storage unit in which various setting information is registered (stored).

  The accepting unit 101 accepts an order waiting for a store from the first store terminal 20 based on each operation of a plurality of users on the first store terminal 20. In addition, the reception unit 101 receives a waiting order for the store from the user terminal 40 based on a user operation on the user terminal 40. In addition, the reception unit 101 can also receive a turn waiting for the store from the second store terminal 30.

  When the reception unit 101 receives a turn waiting from the first store terminal 20, the first registration unit 102 registers (stores) the turn waiting information indicating the turn waiting in the turn waiting information storage unit described above. In addition, when the turn waiting from the 2nd store terminal 30 is received as mentioned above, the 1st registration part 102 registers the turn waiting information which shows the said turn waiting in the turn waiting information storage part.

  The second registration unit 103 registers (stores) the turn waiting information indicating the turn waiting in the turn waiting information storage unit when the turn waiting from the user terminal 40 is received by the receiving unit 101.

  The turn waiting information described above is stored in the turn waiting information storage unit in the order in which the turn waiting indicated by the turn waiting information is received.

  When the management unit 104 accepts the above-described waiting order from the user to the store, the management unit 104 includes a screen (hereinafter, referred to as an input item) for causing the user to input information useful for the store (hereinafter referred to as useful information). Input screen). Further, the management unit 104, for example, in response to a request from the second store terminal 30, a screen for displaying the turn waiting information stored in the turn waiting information storage unit on the second store terminal 30 (hereinafter referred to as a staff screen). Generated).

  The display processing unit 105 transmits the input screen (data) generated by the management unit 104 to the first store terminal 30 or the user terminal 40 operated by the user, and the input screen is displayed on the first store terminal 30 or It is displayed on the user terminal 40. In addition, the display processing unit 105 transmits the staff screen (data) generated by the management unit 104 to the second store terminal 30 and displays the staff screen on the second store terminal 30.

  The setting unit 106 performs various settings in the information management system (information management apparatus 10). The content (setting information indicating) set by the setting unit 106 is registered (stored) in the setting information storage unit described above. The setting information stored in the setting information storage unit will be described later.

  Hereinafter, the operation of the information management apparatus 10 according to the present embodiment will be described. First, with reference to the sequence chart of FIG. 4, the processing procedure of the information management system when registering the turn waiting information indicating the turn waiting from the first store terminal 20 will be described. Here, a user who waits in turn from the first store terminal 20 is referred to as a target user.

  First, it is assumed that the target user visits a store where the first store terminal 20 (and the second store terminal 30) is provided. In this case, the first store terminal 20 displays a reception screen for receiving a turn waiting for the target user to the store (step S1). On the reception screen, for example, a waiting situation (list of waiting information) may be displayed, as in the staff screen displayed on the second store terminal 30 described later.

  In addition, this reception screen is displayed via the browser which operate | moves on the 1st shop terminal 20, for example. The same applies to screens other than the reception screen displayed on the first store terminal 20.

  For example, when the target user visits the store and the store is full, the target user performs an operation on the reception screen displayed on the first store terminal 20. The first store terminal 20 includes a touch panel, for example, and the operation on the reception screen includes an operation of touching the touch panel, for example. Note that, for example, in order to grasp the number of users of a store, the user may be allowed to perform an operation on the reception screen even when the store is not full.

  When the operation on the reception screen is performed, the first store terminal 20 transmits an order reception request from the first store terminal 20 to the information management apparatus 10 (step S2).

  The management unit 104 included in the information management apparatus 10 receives the acceptance request transmitted by the first store terminal 20. The management unit 104 executes input screen generation processing in response to the received acceptance request (step S3). This input screen generation process is a process of generating an input screen to be displayed on the first store terminal 20 when receiving a turn waiting from the first store terminal 20.

  When the process of step S3 is executed, the display processing unit 105 transmits screen data for displaying the input screen generated in step S3 on the first store terminal 20 to the first store terminal 20 (step S4). ). In this case, an input screen is displayed on the first store terminal 20.

  Here, the input screen displayed on the first store terminal 20 includes input items for allowing the target user to input the useful information described above. When the input screen is displayed on the first store terminal 20, the target user operates the first store terminal 20 to input the useful information described above for the input items included in the input screen. Can do. In this case, the 1st store terminal 20 acquires the useful information input with respect to the input item (step S5).

  In the present embodiment, useful information may be input to each of a plurality of input items. In this case, for example, by displaying the first input item (including the input screen) on the first store terminal 20, useful information (first information) is input to the first input item. Next, the second input item (including the input screen) is displayed on the first store terminal 20 to input useful information (second information) to the second input item. Thereby, in the 1st store terminal 20, the some useful information input with respect to the some input item is acquired. The plurality of input items include, for example, the number of people entering the store and the type of seat desired by the target user.

  The 1st store terminal 20 transmits useful information acquired in Step S5 to information management device 10 (Step S6).

  The reception unit 101 included in the information management apparatus 10 receives useful information transmitted by the first store terminal 20. Thereby, the reception unit 101 receives a waiting order from the first store terminal 20.

  Next, the first registration unit 102 generates turn waiting information indicating the turn waiting in order to register the turn waiting received by the receiving unit 101 (step S7).

  Here, the process of step S7 will be described. First, when waiting for a turn is received by the receiving unit 101, the first registration unit 102 issues a reception number for the turn waiting. This reception number is issued as a serial number each time an order waiting is received from the start of business at a store, for example. The reception number is reset when, for example, the business day changes.

  The first registration unit 102 acquires the current time as the registration time, for example. The registration time is used as the time when the waiting information is registered (waiting for turn is accepted). The registration time (current time) is acquired from, for example, a clock in the information management apparatus 10.

  In addition, the first registration unit 102 acquires information on a route waiting for the turn. Here, since the acceptance request has been received from the first store terminal 20, the first registration unit 102 acquires “store” indicating that it is waiting for a turn from the first store terminal 20 as route information. .

  Thereby, in addition to the above-described useful information, the first registration unit 102 generates turn waiting information including a reception number, a registration time, and a route.

  As described above, the turn waiting information generated in step S4 is registered in the turn waiting information storage unit by the first registration unit 102 (step S8).

  When the waiting information is registered in step S8, a notification that the registration is completed (hereinafter referred to as registration completion notification) is transmitted from the information management device 10 to the first store terminal 20 (step S9). The registration completion notification includes a receipt number included in the registered turn waiting information.

  Here, it is assumed that the first store terminal 20 includes a printing device. Thereby, in the 1st store terminal 20, the registration completion notification (included in the reception number) transmitted from the information management device 10 is received, and the waiting card on which the reception number is printed is issued by the printing device. (Step S10). In addition to the receipt number, information such as registration time may be printed on the waiting card.

  The target user can enter the store by being called by the store staff based on the reception number printed on the issued turn waiting card.

  Next, a processing procedure of the information management system when registering turn waiting information indicating turn waiting from the user terminal 40 will be described with reference to the sequence chart of FIG. Here, a user who waits in turn from the user terminal 40 is referred to as a target user.

  First, when a target user waits in turn from the user terminal 40, the target user is assigned a login ID and password (hereinafter, target user) assigned to the target user on a predetermined Web page (site). Are entered into the information management system (information management apparatus 10) (step S11).

  Note that the login ID and password of the target user are set when the target user performs member registration, for example. It is assumed that the login ID and password of the target user are managed by the information management apparatus 10. Accordingly, although not shown in FIG. 5, the login ID and password input at the user terminal 40 are transmitted from the user terminal 40 to the information management apparatus 10, and the login ID and password are transmitted to the information management apparatus 10. The target user can log in when the login ID and password of the target user managed in the above match.

  When logging in to the information management system in step S <b> 11, the target user can instruct the waiting by operating the user terminal 40.

  When instructed to wait for the turn, the user terminal 40 transmits a request for waiting for the turn to be sent to the information management apparatus 10 (step S12).

  The management unit 104 included in the information management apparatus 10 receives the acceptance request transmitted by the user terminal 40. The management unit 104 executes an input screen generation process in response to the received reception request (step S13). This input screen generation process is a process of generating an input screen to be displayed on the user terminal 40 when accepting a turn waiting from the user terminal 40.

  When the process of step S13 is executed, the display processing unit 105 transmits screen data for displaying the input screen generated in step S13 on the user terminal 40 to the user terminal 40 (step S14). In this case, an input screen is displayed on the user terminal 40.

  Here, the input screen displayed on the user terminal 40 includes input items for allowing the target user to input the useful information described above. When the input screen is displayed on the user terminal 40, the target user can input the above-described useful information for the input items included in the input screen by operating the user terminal 40. . In this case, the user terminal 40 acquires useful information input on the input screen (step S15).

  The user terminal 40 transmits the useful information acquired in step S15 to the information management apparatus 10 (step S16).

  In addition, the process of step S13-S16 shown in FIG. 5 is the process of the said step S3-S6 except the point that the 1st shop terminal 20 in the process of step S3-S6 shown in FIG. Is a process corresponding to.

  The management unit 104 included in the information management apparatus 10 receives useful information transmitted by the user terminal 40. Thereby, the accepting unit 101 accepts a turn waiting from the user terminal 40.

  Next, the second registration unit 103 generates turn waiting information indicating the turn waiting in order to register the turn waiting received by the receiving unit 101 (step S17).

  In this case, the second registration unit 103 issues a reception number for the turn waiting received by the reception unit 101, similarly to the turn waiting information from the first store terminal 20.

  Further, the second registration unit 103 acquires, for example, the current time as the registration time. Furthermore, the second registration unit 103 acquires information on the above-described waiting route. Here, since the reception request has been received from the user terminal 40, the second registration unit 103 acquires “Web” indicating that it is waiting for an order from the user terminal 40 as a route.

  Here, the target user can use a smartphone, a tablet terminal, a feature phone, a PC, or the like as the user terminal 40. For this reason, when the reception request is received from the user terminal 40, the route information may be the type of the user terminal 40 (device) (smart phone, tablet terminal, feature phone, PC, or the like). Note that the device type can be acquired in the information management apparatus 10 by being acquired on the user terminal 40 side, for example, and transmitted to the information management apparatus 10 together with the above-described reception request. When the order waiting information includes a device type (information), the device type information can be used for analysis of, for example, user tendencies.

  When waiting for a turn from the user terminal 40, the second registration unit 103 acquires the name (member name) of the target user. It is assumed that the name of the target user is stored (registered) in the information management apparatus 10 at the time of member registration. The name of the target user is associated with the login ID and password of the target user, and is determined (acquired) when the process of step S11 is executed.

  Thereby, in addition to the above-described useful information, the second registration unit 103 generates turn waiting information including a reception number, a registration time, a route, and a name.

  As described above, the turn waiting information generated in step S17 is registered in the turn waiting information storage unit by the second registration unit 103 (step S18).

  When the waiting information is registered in step S18, a notification that the registration is completed (registration completion notification) is transmitted from the information management apparatus 10 to the user terminal 40 (step S19). This registration completion notice includes the reception number and registration time included in the registered waiting information, and may be sent by e-mail using the e-mail address of the target user registered at the time of member registration, for example. .

  In this case, the user terminal 40 can receive the registration completion notification (email) transmitted from the information management apparatus 10 and display the reception number included in the registration completion notification (step S20). The registration completion notification may be displayed (notified) on the user terminal 40 by a Push notification in an application that operates on the user terminal 40 (for example, a smartphone).

  The reception number displayed on the user terminal 40 has the same role as the reception number printed on the turn waiting card in the turn waiting from the first store terminal 20 described above.

  When the user terminal 40 is used in this manner, the target user can start waiting without visiting the store. In this case, the target user can be equated with the state in which the target user is arranged at the end of the waiting list. Therefore, the target user visits the store after the waiting order from the user terminal 40 (indicating waiting information) is registered, and is called by the store staff based on the reception number displayed on the user terminal 40. It is possible to enter the store.

  Here, FIG. 6 shows an example of the data structure of the turn waiting information registered in the turn waiting information storage unit by executing the processing shown in FIGS.

  In the example illustrated in FIG. 6, the order waiting information 107 a to 107 e is stored (registered) in the order waiting information storage unit. As shown in FIG. 6, the waiting information includes a reception number, number of people, seat type, registration time, route, name, and the like (information). Since the reception number, number of people, seat type, registration time, route and name are as described above, detailed description thereof is omitted here.

  Note that the turn waiting information 107a to 107e is stored in the order in which the turn waiting is received by the information management apparatus 10 (reception unit 101) (that is, the order of registration time).

  Of the turn waiting information 107 a to 107 e, turn waiting information 107 a, 107 b, 107 d and 107 e including the route “store” is turn waiting information indicating turn waiting from the first store terminal 20. The waiting information 107a, 107b, 107d and 107e includes the reception number, the number of people, the seat type, the registration time and the route as described above.

  In addition, the turn waiting information 107 c including the route “Web” among the turn waiting information 107 a to 107 e is turn waiting information indicating the turn waiting from the user terminal 40. The turn waiting information 107c includes the reception number, the number of people, the seat type, the registration time, the route, and the name as described above.

  In the example shown in FIG. 6, only the number of people and the seat type are shown as the useful information described above. However, as described above, the user operation on the first store terminal 20 and the user terminal 40 is included in the turn waiting information. Other useful information input in accordance with may be included.

  Here, in the information management system in the present embodiment, the staff of the store needs to call the user in order to guide the waiting user to the store. For this reason, the staff screen referred when the staff of a store calls a user is displayed on the 2nd store terminal 30. FIG. The staff screen displays a list of waiting information (status of waiting).

  Hereinafter, the processing procedure of the information management system when displaying the waiting information (staff screen) on the second store terminal 30 will be described with reference to the sequence chart of FIG.

  When displaying waiting information on the second store terminal 30, the second store terminal 30 requests the information management apparatus 10 to display (or update) the above waiting list screen (step S21). The process of step S21 is executed, for example, when an operation on the second store terminal 30 by a store staff is performed or when an operation on the second store terminal 30 is not performed for a predetermined period.

  The management unit 104 acquires the turn waiting information stored (registered) in the turn waiting information storage unit in response to a request from the second store terminal 30 (step S22). In step S22, among the waiting information stored in the waiting information storage unit, waiting information indicating the waiting time of the user who has not been guided to the store yet (hereinafter referred to as unguided waiting information). Notation) is acquired. That is, the turn waiting information indicating the turn waiting of the user already guided to the store (hereinafter referred to as guided turn waiting information) does not need to be displayed (presented), and thus is not acquired in step S22. Although omitted in the data structure of the turn waiting information shown in FIG. 7, information indicating whether it is unguided turn waiting information or guided turn waiting information (that is, turn waiting status) is: It is assumed that it is included in each turn waiting information.

  Next, the management part 104 produces | generates the staff screen for displaying the order waiting information acquired in step S22 (step S23).

  In the staff screen generated in step S23, the order waiting information acquired in step S22 is sorted and displayed in the order of registration times included in the order waiting information.

  The display processing unit 105 transmits screen data for displaying the staff screen generated in step S23 on the second store terminal 30 to the second store terminal 30 (step S24).

  The second store terminal 30 receives the screen data transmitted by the display processing unit 105. Thereby, the staff screen is displayed on the second store terminal 30 (step S25). In addition, this staff screen is displayed via the browser which operate | moves on the 2nd shop terminal 30, for example.

  Here, FIG. 8 shows an example of the staff screen displayed on the second store terminal 30. FIG. 8 shows the staff screen 200 on which the order wait information 107a to 107e stored in the order wait information storage unit shown in FIG. 6 is displayed.

  According to the example of the staff screen 200 shown in FIG. 8, the store staff calls the user in the order of the waiting information 107 a to 107 e and enters the store.

  In the staff screen 200, the waiting time in turn waiting indicated by each of the turn waiting information 107a to 107e is displayed. This waiting time is calculated using the number of turn waiting information stored (registered) in the turn waiting information storage unit (the turn waiting information acquired in step S22 shown in FIG. 7).

  Here, for example, a calculation process of the waiting time in the order waiting indicated by the order waiting information 107d illustrated in FIG. 8 (hereinafter, referred to as the waiting time of the order waiting information 107d) will be specifically described. The waiting time calculation process is executed by the management unit 104 when generating the staff screen.

  In this case, the management unit 104 determines the number of pieces of order waiting information whose registration time is earlier than the order waiting information 107d among the order waiting information 107a to 107e stored in the order waiting information storage unit (that is, depending on the order waiting information 107d. The number of users waiting for the turn shown in the turn waiting information 107d (that is, the number of users waiting for the turn before the user waiting for the turn shown) Count the number of waiting groups to which 1) is added. In the example shown in FIG. 8 (FIG. 6), the order waiting information whose registration time is earlier than the order waiting information 107d is the order waiting information 107a to 107c, so the number of waiting groups to be counted is 3 + 1 = 4.

  In the present embodiment, a time (hereinafter referred to as a unit waiting time) until a set of users waiting for a turn can enter the store is set in advance. According to this, the management unit 104 can calculate the waiting time by multiplying the preset unit time by the counted number of waiting groups.

  Here, assuming that the unit waiting time is 7 minutes, 28 minutes can be calculated as the waiting time of the turn waiting information 107d by multiplying the 7 minutes by 4 of the number of waiting groups. The waiting time of the waiting information 107d is displayed in correspondence with the waiting information 107d on the staff screen 200 shown in FIG.

  The unit waiting time described above may be set for each store on the information management apparatus 10 (information management system) side. The unit waiting time is set in accordance with, for example, the number of customers and the turnover rate according to the business type and business type of the store. Depending on the situation of the store, etc., the unit waiting time may be desired to be corrected on the store side. In this case, the unit waiting time may be configured such that it can be temporarily corrected according to an operation on the second store terminal 30 by a store staff. The unit waiting time may not be set on the information management apparatus 10 side, but may be set individually at the second store terminal 30 provided in each store.

  Although the waiting time of the turn waiting information 107d has been described here, the waiting time of other turn waiting information is calculated and displayed in the same manner.

  In addition, although the example which displays waiting time is shown in FIG. 8, it is good also as a structure which is not displayed on a staff screen about the said waiting time.

  When a user who has been waiting for a turn after another user who has used the store finishes using the store can enter the store, the store staff refers to the staff screen 200. By calling the reception number included in the turn waiting information displayed on the staff screen 200 in order from the top, the user who has the turn waiting card on which the reception number is printed or the use on which the reception number is displayed The user who owns the customer terminal 40 can enter the store.

  When calling the reception number (user) in this way, the store staff can consider the seat type displayed on the staff screen 200 (that is, the type of seat desired by the user). For example, in the case where the staff screen 200 shown in FIG. 8 is displayed, when the counter seat of the store becomes available, the reception number “2” may be called instead of the reception number “1”. Alternatively, the user having the reception number “1” may be informed that guidance can be provided if it is a counter seat. If the user who has the reception number “1” is told that guidance is possible if it is a counter seat, and if the user responds when waiting in turn until the table seat becomes available The store staff may call the reception number “2”.

  As shown in FIG. 8, the staff screen 200 is provided (displayed) with a “guidance” button 201 and an “absent” button 202 in association with each turn waiting information.

  Here, for example, when the turn waiting information 107a to 107e is displayed on the staff screen 200 as shown in FIG. 8, the staff of the store is included in the turn waiting information 107a displayed at the top of the staff screen 200. Assume that the receipt number “1” is called.

  In this case, if a user who has a turn waiting card printed with the receipt number “1” is waiting in the vicinity, and the user is guided (entered) to the store, the store staff Presses the “Guidance” button 201 displayed on the staff screen 200 in association with the turn waiting information 107a.

  On the other hand, if the user holding the turn waiting card printed with the receipt number “1” is not waiting in the vicinity and cannot guide the user to the store, the store staff displays the staff screen. In 200, the “absent” button 202 displayed in correspondence with the turn waiting information 107a is pressed to call the reception number “2” included in the turn waiting information 107b displayed next to the turn waiting information 107a.

  Note that the turn waiting information 107a (the turn waiting indicated by the “absent” button 202 is pressed) can be entered if the user who has registered the turn waiting visits the store again within a predetermined period. However, for example, when a predetermined period has elapsed, it is treated as canceled and deleted from the staff screen 200.

  As described above, it is assumed that the waiting-for-order information includes waiting status (for example, “Guided”, “Absence”, “Cancel”, etc.). As a result, on the staff screen 200 shown in FIG. 8, it is possible to display the waiting information other than “Guided” and “Cancel”. Note that for the turn waiting information whose turn waiting status is “absent”, the turn waiting status described above may be displayed on the staff screen 200 together with turn waiting information other than “Guided” and “Cancel”. It may be displayed on a screen different from the staff screen 200.

  Here, as described above, it is assumed that an operation of pressing the “Guidance” button 201 associated with the turn waiting information 107a is performed on the staff screen 200, for example. In this case, the status indicated by the turn waiting information 107a is “Guided”. In addition, when operation is performed with respect to the 2nd store terminal 30 in this way, the process of FIG. 7 is performed and a staff screen (display) is updated, but in step S22 shown in FIG. As described above, the turn waiting information whose status is “Guided” is not acquired (that is, not displayed on the staff screen).

  In this case, the staff screen from which the waiting information 107a is deleted from the staff screen 200 shown in FIG. 8 (that is, the staff screen including the waiting information 107b to 107e) is displayed. When the status of the turn waiting information 107a becomes “Guided”, the number of waiting sets in the turn waiting indicated by the turn waiting information 107b to 107e described above decreases. In this case, the waiting time for each turn waiting information is shortened.

  In the present embodiment, as shown in FIG. 8, the order waiting information 107 a to 107 e stored in the order waiting information storage unit has been described as being displayed as a list. The waiting order is managed for each seat type), and waiting order information with the same seat type may be displayed in a list. In this case, for example, when the seat type “table seat” is designated by the store staff in the second store terminal 30, the waiting information 107a and 107e may be displayed. Similarly, when the seat type “counter seat” is designated by the store staff, turn waiting information 107b and 107c is displayed, and when the seat type “tatami seat” is designated by the store staff, the turn waiting information 107d. Should be displayed.

  Next, input items displayed on the first store terminal 20 or the user terminal 40 in order to allow the user to input the useful information described above will be described. In the present embodiment, the input items (including input screens) are displayed on the first store terminal 20 or the user terminal 40 operated by the user when accepting the turn waiting. For this reason, in the following description, the 1st store terminal 20 or the user terminal 40 in which an input item is displayed is called a terminal device for convenience.

  FIG. 9 shows an example of a screen (hereinafter referred to as a setting screen) for setting input items displayed on the terminal device. This setting screen is a screen displayed on the second store terminal 30, for example. That is, the input item is set based on an operation of a store staff or the like on the setting screen.

  As shown in FIG. 9, the setting screen 300 includes an item name 301, an input type 302, an attribute 303, a text type 304, a text input character count 305, a numerical value range 306, and the like (columns).

  In the item name 301, the name of the input item can be arbitrarily set. In the input type 302, an input type of information input to the input item can be set. Input types include “text”, “numerical value”, and “option”. When “text” is set in the input type 302, a character string (text) can be input to the input item. When “numerical value” is set in the input type 302, a numerical value can be input to the input item. When “option” is set in the input type 302, for example, one of a plurality of options created by an administrator of the information management system or a store staff may be selected and input as the input item. it can.

  In the attribute 303, an attribute of information input to the input item can be set. The attributes include “none”, “number of people”, “name (name)”, and “phone number”.

  The text type 304 can set the type of text input to the input item when “text” is set in the input type 302. For example, one of “double-byte kana”, “single-byte alphanumeric”, and “single-byte numeric” is set in the text type 304.

  The text input character count 305 can set the range (minimum value and maximum value) of the number of characters constituting the text (character string) input to the input item when “text” is set in the input type 302. .

  The numerical value range 306 can set a numerical value range (minimum value and maximum value) input to the input item when “numeric value” is set in the input type 302.

  After the setting for each of the columns 401 to 406 is completed, the setting (registration) of one input item is completed by pressing a “setting” button 307 provided at the bottom of the setting screen 300. The input item (information indicating) set as described above is stored (registered) in the setting information storage unit as the first setting information.

  Here, in the present embodiment, a plurality of input items can be set by repeating the operation on the setting screen 300 described above, and the plurality of input items can be displayed on the terminal device. The plurality of input items include, for example, the number of people entering the store, the name of the user, the telephone number of the user, the type of seat desired by the user, and the like.

  For example, when an input item for inputting the number of people entering the store is set, “number” is set in the item name 301, “numerical value” is set in the input type 302, and the attribute 303 is set in the attribute 303. “Number of people” is set. Since “numeric value” is set in the input type 302, for example, 1 (minimum value) to 99 (maximum value) is set as the numerical value range in the numerical value range 306. In the input items thus set, for example, the number of persons can be input by pressing a button to which each numerical value from 0 to 9 is assigned on the input screen. In addition, by setting “text” in the input type 302, for example, the number of people may be directly input using single-byte numerals.

  For example, when setting an input item for inputting a user's name, “Name” is set for the item name 301, “Text” is set for the input type 302, and “Text” is set for the attribute 303. "Name" is set. Since “text” is set in the input type 302, “double-width kana” is set in the text type 304, and for example, 1 (minimum value) to 99 (maximum value) is set in the text input character count 305. Is done. In the input item set in this way, the name can be input in full-width kana. Note that by setting the minimum value of the text input character count 305 to 0, for example, it is possible to arbitrarily input a name.

  For example, when an input item for inputting a user's telephone number is set, “telephone number” is set for the item name 301, “text” is set for the input type 302, and the attribute 303 is set. Is set to “telephone number”. Since “text” is set in the input type 302, “half-width numbers” is set in the text type 304. For example, when “telephone number” is set in the attribute 303, for example, 10 (minimum value) to 11 (maximum value) are automatically set as the number of text input characters 305. In the input item set as described above, it is possible to accept input of a 10-digit or 11-digit telephone number as a single-byte number, and any other number of digits results in an error.

  When an input item is set to input the type of seat used by the user, “seat type” is set in the item name 301, “option” is set in the input type 302, and the attribute “None” is set in 303. When “option” is set in the input type 302, options (for example, table seat, counter seat, parlor, banquet hall, etc.) that can be selected in the “seat type” input item are not shown. Set further. In the input items set as described above, a table seat, a counter seat, a parlor, a banquet hall, or the like can be selected (input) as the seat type desired by the user.

  Here, in the present embodiment, a plurality of input items are sequentially displayed on the terminal device. According to this, useful information can be input to each of a plurality of input items. In the present embodiment, the plurality of input items described above have a hierarchical relationship, and the lower input item to be displayed next is set to the second setting according to useful information input to the upper input item in the hierarchical relationship. It is assumed that it is set as information. Note that the second setting information is set based on the operation of the store staff on the second store terminal 30 as in the case of the input item setting described above.

  Hereinafter, with reference to the sequence chart shown in FIG. 10, a processing procedure when inputting useful information for each of the plurality of input items described above will be described. Here, a case will be described in which useful information is input to a user who operates the first store terminal 20 when receiving a waiting order from the first store terminal 20.

  Note that the process shown in FIG. 10 is a process executed as the process of steps S3 to S6 shown in FIG.

  First, the management unit 104 included in the information management apparatus 10 includes a first input among a plurality of input items set on the setting screen 300 based on the first setting information stored in the setting information storage unit. A first input screen including items is generated (step S31). Note that the first input item included in the first input screen generated in step S31 is an input item positioned higher in the hierarchical relationship between the plurality of input items described above.

  The display processing unit 105 transmits screen data for displaying the first input screen generated in step S31 on the first store terminal 20 to the first store terminal 20 (step S32). According to this, the first input screen is displayed on the first store terminal 20.

  Here, the target user can input useful information (hereinafter referred to as first useful information) to the first input item included in the first input screen by operating the first store terminal 20. it can. The 1st store terminal 20 acquires the 1st useful information inputted with respect to the 1st input item (Step S33).

  The 1st store terminal 20 transmits the 1st useful information acquired in Step S33 to information management device 10 (Step S34).

  The receiving unit 101 included in the information management apparatus 10 receives the first useful information transmitted by the first store terminal 20.

  Next, the management unit 104 responds to the received first useful information (first useful information input to the first input item) based on the second setting information stored in the setting information storage unit. The second input item is specified (step S35). Note that the second input item specified in step S35 is an input item positioned below the first input item in the hierarchical relationship described above among the plurality of input items indicated by the first setting information.

  The management unit 104 generates a second input screen including the second input item specified in step S35 (step S36).

  The display processing unit 105 transmits screen data for displaying the second input screen generated in step S36 on the first store terminal 20 to the first store terminal 20 (step S37). According to this, the second input screen is displayed on the first store terminal 20.

  The target user can input the second useful information for the second input item included in the second input screen by operating the first store terminal 20. The 1st store terminal 20 acquires the useful information (henceforth 2nd useful information) input with respect to the 2nd input item (step S38).

  The second store terminal 20 transmits the second useful information acquired in step S38 to the information management apparatus 10 (step S39). The second useful information transmitted in step S39 is received by the receiving unit 101 included in the information management apparatus 10.

  When the process shown in FIG. 10 is completed, the above-described process of step S7 shown in FIG. 4 is executed, and the waiting information including the first useful information and the second useful information is registered.

  That is, in the present embodiment, for example, when useful information is input to a plurality of input items when receiving a waiting order from the first store terminal 20, the second input item (2) displayed next to the first input item ( Is specified (determined) based on the first useful information input to the first input item.

  Although not shown in FIG. 10, for example, a third input item (third input screen) is further displayed after the second input item (second input screen), and a third input item is displayed with respect to the third input item. Useful information may be input. In this case, the third input item may be, for example, an input item specified based on the second useful information input to the second input item, or an input item that does not depend on the second useful information. There may be.

  Moreover, although the case where the useful information is input to each of the plurality of input items when receiving the turn waiting from the first store terminal 20 has been described here, the plurality of times when the turn waiting from the user terminal 40 is received. The same applies to the case where useful information is input to each of the input items.

  Hereinafter, the process shown in FIG. 10 will be specifically described. FIG. 11 shows an example of the first input screen described above. The 1st input screen 400 shown in FIG. 11 has shown the example containing the 1st input item for inputting the number of people who enter a store.

  On the first input screen 400 as described above, buttons to which numerical values from 0 to 9 are assigned are displayed as described above, and the target user performs an operation of pressing the buttons on the first store terminal 20. By doing this, the number of people entering the store can be entered. Here, it is assumed that a value (number of people) from 1 to 9 can be input to the first input item.

  Here, the second input item included in the second input screen displayed on the terminal device (the first store terminal 20 or the user terminal 40) next to the first input screen 400 (subordinate to the first input item in the hierarchical relationship). Assume that the second input item) is an input item for inputting a seat type. In this second input item, for example, table seats, counter seats, tatami mats, and banquet halls are set as options, and the user can select the desired seat type from these four options. To do.

  In this case, it is assumed that the setting information storage unit stores, for example, the second setting information illustrated in FIG. In the second setting information shown in FIG. 12, the user can input (selectable) the second input item in association with each of the number of persons (first useful information) that can be input to the first input item. At least one option (name) of a plurality of options is set.

  According to such second setting information, for example, when the number of persons input to the first input item is 1 to 9, the table seat (option) can be selected in the second input item. It is shown.

  Further, according to the second setting information, when the number of persons input to the first input item is 1 to 2, it is indicated that the counter seat (an option) can be selected in the second input item. ing.

  Further, according to the second setting information, it is indicated that the seat (option) can be selected in the second input item when the number of persons input to the first input item is 4 to 9. Yes.

  Further, according to the second setting information, when the number of persons input to the first input item is 8 to 9, it is indicated that the banquet hall (option) can be selected in the second input item. ing.

  According to such setting information, after the number of people is input to the first input item, the second input capable of selecting an option set in association with the number of people input to the first input item. The item (option) is specified, and the specified second input item (including the second input screen) is displayed on the first store terminal 20.

  Here, for example, it is assumed that the number of people “4” is input to the first input item. In this case, the number of people “4” input to the first input item is the number of people “1 to 9” (range of the number “table seat”) set in the second setting information shown in FIG. ) Similarly, the number of people “4” input to the first input item is the number of people “4-9” (range) set in association with the option “tatami” in the second setting information shown in FIG. It corresponds to. Therefore, as described above, when the number of people “4” is input to the first input item, the choices “table seat” and “tatami room” (including the second input item) are specified, and FIG. A second input screen 500 is displayed. On the second input screen (second input item), the options “table seat” and “tatami room” can be selected.

  Although detailed description is omitted, for example, when the number of people “1” is input to the first input item, the second input screen 600 shown in FIG. 14 is displayed, and the number of people “8” is displayed for the first input item. Is displayed, a second input screen 700 shown in FIG. 15 is displayed.

  As described above, when the first input item is an input item for inputting the number of people entering the store and the second input item is an input item for inputting (selecting) the type of seat, It is possible to display a second input item that allows selection of options according to the number of people (first useful information) input to the first input item.

  As described above, in the present embodiment, the first input item is displayed on the terminal device (the first store terminal 20 or the user terminal 40 operated by the user), and the first input item is input to the first input item. Based on the useful information, the second input item is displayed on the terminal device. In the present embodiment, the waiting information is registered based on the first useful information and the second useful information input to the first input item and the second input item as described above.

  In the present embodiment, such a configuration allows a user to input appropriate information when accepting a turn waiting.

  Here, as described above, it is assumed that the first input item is an input item for inputting the number of people entering the store, and the second input item is an input item for inputting a seat type. Further, it is assumed that the number of people “1” is input to the first input item.

  In this case, for example, if the second input item for selecting all the options (that is, “table seat”, “counter seat”, “tatami room”, and “banquet hall”) is displayed, for example, the user A situation may be assumed in which “tatami seat” or the like is erroneously entered in order to enter “counter seat”. In such a case, the user must be guided to the counter seat when actually introducing the user to the store, even though the user has prepared a seat because he / she wishes to use the room. May be a hindrance to efficient sales at stores.

  On the other hand, in this embodiment, when the number of people “1” is input to the first input item as described above, the second input screen 600 shown in FIG. The second input item in which only “counter seat” can be selected) is displayed, so that erroneous input by the user as described above can be prevented and appropriate information (seat type) can be input.

  Further, it is assumed that the user uses the banquet hall when the number of people “2” is input to the first input item (that is, when two users enter the store). Generally, banquet halls are assumed to be used by a large number of people, but when two people use such a banquet hall, other users who come to the store with a large number of people may use the banquet hall. Since this is not possible, there is a demand on the part of the store to refrain from using the banquet hall when the number of people is small.

  On the other hand, in this embodiment, when the number of people “2” is input for the first input item, an input screen similar to the second input screen 600 described above is displayed. The “banquet hall” cannot be input (selected), and the user can be prompted to input information in accordance with the store's request.

  That is, in the present embodiment, as described above, the setting information in which the second input item is set in association with each of the first useful information that can be input to the first input item is stored in the setting information storage unit. Thus, it becomes possible to display the second input item suitable for the content input by the user with respect to the first input item.

  In the present embodiment, it is assumed that the number of people entering the store (that is, a numerical value) is input to the first input item, and the seat type desired by the user is input to the second input item. As described above, the first input item and the second input item may be used to input other useful information. Specifically, whether or not the store is used for the first time is input to the first input item (for example, “1” for the first time, “2” for other cases), and the like. If this is the first time, an input item for selecting (inputting) the special menu is displayed as the second input item. In other cases, an input item for selecting (inputting) the normal menu is displayed as the second input item. You may do it.

  Moreover, in this embodiment, although demonstrated as what changes the content of the 2nd input item according to the information input, for example with respect to the 1st input item, for example to the information input with respect to the 2nd input item Accordingly, the configuration may be such that the content of the third input item displayed next is further changed.

  Specifically, when the type of seat input for the second input item is “table seat”, for example, the location of the table seat (for example, in-store seat or terrace seat) is selected as the third input item. When the type of seat input for the second input item is “banquet seat”, an input item for selecting a menu such as a course dish is displayed as the third input item. You may do it.

  As described above, in the present embodiment, not only the options are changed as in the second input item described above, but also the contents of the input item to be displayed next are changed according to the information input to the input item. It may be.

  Note that it is not necessary to display different input items for each piece of useful information input to the input item. For example, even if any seat type is input (selected) to the second input item, As the third input item, for example, an input item for selecting a non-smoking seat or a smoking seat may be displayed in common.

  That is, the information management apparatus 10 according to the present embodiment performs at least one input item (first input item) displayed when receiving a turn waiting from a terminal device such as the first store terminal 20 and the user terminal 40. What is necessary is just to change the content of the input item (2nd input item) displayed next according to the input information (useful information).

  In the present embodiment, the information management apparatus 10 is described as a single apparatus. However, the information management apparatus 10 may be realized by a plurality of apparatuses that can communicate via a network.

  Moreover, at least a part of the functional configuration of the information management apparatus 10 described in FIG. 3 may be provided in the first store terminal 20 or the second store terminal 30, for example.

  Note that the method described in the above embodiment is a program that can be executed by a computer, such as a magnetic disk (floppy (registered trademark) disk, hard disk, etc.), an optical disk (CD-ROM, DVD, etc.), a magneto-optical disk (MO). ), And can be distributed in a storage medium such as a semiconductor memory.

  In addition, as long as the storage medium can store a program and can be read by a computer, the storage format may be any form.

  In addition, an OS (operating system) operating on the computer based on an instruction of a program installed in the computer from the storage medium, MW (middleware) such as database management software, network software, and the like implement the present embodiment. A part of each process may be executed.

  Furthermore, the storage medium in the present invention is not limited to a medium independent of a computer, but also includes a storage medium in which a program transmitted via a LAN or the Internet is downloaded and stored or temporarily stored.

  Further, the number of storage media is not limited to one, and the case where the processing in the present embodiment is executed from a plurality of media is also included in the storage media in the present invention, and the media configuration may be any configuration.

  The computer according to the present invention executes each process according to the present embodiment based on a program stored in a storage medium, and includes a single device such as a personal computer or a system in which a plurality of devices are connected to a network. Any configuration may be used.

  The computer in the present invention is not limited to a personal computer, but includes a processing unit, a microcomputer, and the like included in an information processing device, and is a generic term for devices and devices that can realize the functions of the present invention by a program. .

  Note that the present invention is not limited to the above-described embodiment as it is, and can be embodied by modifying the constituent elements without departing from the scope of the invention in the implementation stage. Moreover, various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the embodiment. For example, some components may be deleted from all the components shown in the embodiment. Furthermore, constituent elements over different embodiments may be appropriately combined.

  DESCRIPTION OF SYMBOLS 10 ... Information management apparatus, 11 ... Bus, 12 ... Non-volatile memory, 13 ... CPU, 14 ... Main memory, 15 ... Communication part, 20 ... 1st shop terminal, 30 ... 2nd shop terminal, 40 ... User terminal, DESCRIPTION OF SYMBOLS 101 ... Reception part, 102 ... 1st registration part, 103 ... 2nd registration part, 104 ... Management part, 105 ... Display processing part, 106 ... Setting part, 107 ... Storage part.

Claims (6)

In the information management device connected to the terminal device operated by the user when accepting the waiting order from the user to the store,
First display processing means for displaying, on the terminal device, first input items for inputting first information useful for the store;
First receiving means for receiving, from the terminal device, first information input to the first input item in response to an operation of the user on the terminal device;
Second display processing means for displaying, on the terminal device, second input items for inputting second information useful for the store based on the received first information;
Second receiving means for receiving, from the terminal device, second information input to the second input item in response to the user's operation on the terminal device;
An information management apparatus comprising: registration means for registering turn waiting information indicating turn waiting for the user with respect to the store based on the received first information and second information. Storage means for storing setting information in which the second input item is set in association with each of the first information that can be input to the first input item;
The information management device according to claim 1, wherein the second display processing unit displays a second input item set in association with the received first information on the terminal device. The first information input to the first input item includes a numerical value,
The setting information stored in the storage means is set with at least one of a plurality of options that can be input by the user in association with a numerical value that can be input to the first input item,
The second display processing means displays on the terminal device a second input item for selecting an option set in the setting information in association with a numerical value included in the received first information. Information management device. The numerical value included in the first information is the number of people using the store,
The information management device according to claim 3, wherein the plurality of options that can be selected by the user are types of seats provided in the store. An information management method executed by an information management device connected to a terminal device operated by the user when accepting a waiting order from a user to a store,
Displaying on the terminal device a first input item for inputting first information useful for the store;
Receiving from the terminal device first information input to the first input item in response to an operation of the user on the terminal device;
Displaying, on the terminal device, a second input item for inputting second information useful for the store based on the received first information;
Receiving from the terminal device second information input to the second input item in response to an operation of the user on the terminal device;
An information management method comprising: registering turn waiting information indicating a turn waiting for the user to the store based on the received first information and second information. In the program executed by the computer of the information management device connected to the terminal device operated by the user when accepting the waiting order from the user to the store,
In the computer,
Displaying on the terminal device a first input item for inputting first information useful for the store;
Receiving from the terminal device first information input to the first input item in response to an operation of the user on the terminal device;
Displaying, on the terminal device, a second input item for inputting second information useful for the store based on the received first information;
Receiving from the terminal device second information input to the second input item in response to an operation of the user on the terminal device;
A program for executing, based on the received first information and second information, a step of registering turn waiting information indicating a turn waiting for the user to the store.

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