JP6492215B1 - INFORMATION MANAGEMENT DEVICE, INFORMATION MANAGEMENT METHOD, AND PROGRAM - Google Patents

Abstract

An information management apparatus, an information management method, and a program capable of realizing efficient operation in a store are provided. In an information management system, an information management device includes a first terminal operated by a first user, a second terminal operated by a second user, and the first and second usages. It is connected communicably with a third terminal device provided in a store where a person can wait for a turn. The information management device registers, in response to an operation of the first user with respect to the first terminal device, first waiting information indicating that the first user is waiting for the store, and the first management device registers the first queue information with respect to the second terminal device. And 2) registering means for registering second waiting information indicating waiting for the store for the second user according to the operation of the user. [Selected figure] Figure 1

Description

  The present invention relates to an information management apparatus, an information management method, and a program.

  Generally, if a user who uses a store such as a restaurant visits the store, the store needs to wait until the store becomes available when the store is fully occupied.

  In recent years, a system (hereinafter, referred to as an order management system) for receiving and managing such order waits has been developed, and in the order management system, the management work of order waiting can be made efficient. (See, for example, Patent Document 1).

JP, 2017-142616, A

  Here, in the above-described order management system, it may be possible, for example, to wait for a turn from a user terminal owned by the user without visiting the store.

  In the case of a user who is waiting for such a turn, the user may not arrive at the store at the time the user is called, or even if he does not explicitly visit the store without canceling the waiting for the turn. is there.

  Thus, when the user does not visit the store, the staff of the store calls the next user after confirming that the user has not visited, for example, by calling the user a plurality of times. There is a need. This hinders efficient operation in the store.

  Therefore, an object of the present invention is to provide an information management apparatus, an information management method, and a program capable of realizing efficient operation in a store.

According to one aspect of the present invention, the first terminal operated by the first user, the second terminal operated by the second user, and the first and second users are waiting for the turn There is provided an information management device communicably connected to a third terminal device provided in an available store. The information management device registers, in response to an operation of the first user on the first terminal device, first waiting information indicating that the first user is waiting for the store, and the first information on the second terminal device. the registration means for registering the second waiting information indicating the waiting for the store of the second user in response to a second user's operation, the first and second waiting information the registration, the And display processing means for displaying on the third terminal device in the order of the scheduled arrival times in the queue shown by each of the first and second queue information . The first waiting information includes arrival information indicating whether the first user has arrived at the store. The second waiting information includes arrival information indicating whether the second user has arrived at the store. The display processing means indicates that the arrival information included in the first waiting information indicates that the first user has not arrived at the store, and the arrival information included in the second waiting information is the second When it indicates that the user has arrived at the store, the second waiting information is displayed prior to the first waiting information. Arrival information indicating that the first user included in the first waiting information has not arrived at the store has been changed to arrival information indicating that the first user has arrived at the store In the case, the first order waiting information is displayed again in the order of the scheduled entrance times in the order waiting indicated by the first order waiting information.

  The present invention makes it possible to realize efficient operation in a store.

BRIEF DESCRIPTION OF THE DRAWINGS The figure which shows an example of a structure of an information management system provided with the information management apparatus which concerns on embodiment of this invention. The figure which shows an example of the hardware constitutions of an information management apparatus. The figure which shows an example of a function structure mainly of an information management apparatus. The sequence chart which shows an example of the processing procedure of the information management system at the time of registering the waiting information which shows waiting for a turn from a 1st shop terminal. The sequence chart which shows an example of the processing procedure of the information management system at the time of registering the waiting information which shows waiting for the turn from the user terminal to which entering scheduled time is not designated. The sequence chart which shows an example of the processing procedure of the information management system at the time of registering the waiting information which shows waiting for a turn from the user terminal to which entering scheduled time is specified. The figure which shows an example of the data structure of the waiting information registered in the storage part. The sequence chart which shows an example of the process sequence of the information management system at the time of displaying waiting information on 2nd shop terminal. The flowchart which shows an example of the processing procedure of staff screen generation processing. The figure which shows an example of the staff screen displayed on a 2nd shop terminal. The figure which shows the 1st example of the staff screen displayed on a 2nd shop terminal when sort button is pressed in the staff screen. The figure which shows the 2nd example of the staff screen displayed on a 2nd shop terminal when sort button is pressed in the staff screen. The flowchart which shows an example of the processing procedure of the 1st arrival registration processing. A figure showing an example of a screen displayed on a user terminal, when a user is notified that registration of arrival to a store was completed. The figure which shows an example of the screen displayed on a user terminal, when a user is notified that the registration of arrival to a store is not completed. The flowchart which shows an example of the processing procedure of 2nd arrival registration processing. The flowchart which shows an example of the process sequence of 3rd arrival registration processing. The figure for demonstrating the specific example of the staff screen displayed on a 2nd shop terminal after arrival registration processing is performed. The figure for demonstrating the specific example of the staff screen displayed on a 2nd shop terminal after arrival registration processing is performed.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
FIG. 1 shows the configuration of an information management system (network system) provided with an information management apparatus according to the present embodiment. The information management system is a system for managing the waiting for the user in various stores (facilities). In the present embodiment, the shop includes, for example, a restaurant, a pharmacy, a hospital, a beauty salon, a travel agency, a shop where a smartphone or a mobile phone can be purchased and contracted, an amusement facility, and the like. That is, the store in the present embodiment may be any store that can be queued for the user to use the store.

  As shown in FIG. 1, the information management system includes an information management device 10, a first shop terminal 20, a second shop terminal 30, and a user terminal 40. The information management device 10 is communicably connected to the first shop terminal 20, the second shop terminal 30, and the user terminal 40 via the network 50 such as the Internet.

  The information management device 10 is a server device having a function for managing the waiting of the user in the store. The functional configuration of the information management apparatus 10 will be described later.

  The 1st shop terminal 20 and the 2nd shop terminal 30 are provided in the shop which can wait for turn. The first shop terminal 20 is a terminal device installed, for example, near the entrance (that is, a shop front) of a shop, and used mainly by a user (a customer) who visits the shop. For example, when the store is fully occupied when the user visits a store, for example, the user can wait for turn at the store by operating the first store terminal 20.

  The second shop terminal 30 is, for example, a terminal device installed near the cashier of the shop and mainly used by the staff (employee etc.) of the shop. The store staff can confirm the status of waiting for the order or the like at the second store terminal 30.

  In the present embodiment, although the first shop terminal 20 and the second shop terminal 30 are described as different terminals, the first shop terminal 20 and the second shop terminal 30 may be configured integrally.

  The user terminal 40 is, for example, a terminal device possessed by a user who uses a store. The user terminal 40 includes, for example, portable terminals such as a smartphone, a tablet terminal, and a feature phone. The user terminal 40 is used, for example, to wait for the store from a place other than the store.

  As described above, the terminal devices operated by the user when the user waits for the store in the present embodiment include the first shop terminal 20 and the user terminal 40 described above. In other words, each of the users who use the store may wait for the store by visiting the store and operating the first store terminal 20, or the user terminal without visiting the store The store may be queued by operating 40.

  Although one first shop terminal 20, one second shop terminal 30, and one user terminal 40 are shown in FIG. 1 for the sake of convenience, the information management device 10 includes a plurality of first shop terminals 20. The second shop terminal 30 may be connected, and a plurality of user terminals 40 may be connected. Specifically, at least the same number of first shop terminals 20 and second shop terminals 30 are connected to the information management apparatus 10 as, for example, the shops introducing the information management system. Further, at least the same number of user terminals 40 as the users registered in advance in the information management system are connected to the information management apparatus 10, for example.

  FIG. 2 shows an example of the hardware configuration of the information management apparatus 10 shown in FIG. As shown in FIG. 2, in the information management device 10, the non-volatile memory 12, the CPU 13, the main memory 14, the communication unit 15 and the like are connected to the bus 11. The non-volatile memory 12 and the main memory 14 constitute a storage device of the information management device 10.

  The non-volatile memory 12 stores, for example, various programs including an operating system (OS) and a program (hereinafter, referred to as a sequence management program) for managing queue waiting in the above-mentioned store.

  The CPU 13 is, for example, a processor that executes various programs stored in the non-volatile memory 12. The CPU 13 executes control of the entire information management apparatus 10.

  The main memory 14 is used as, for example, a work area required when the CPU 13 executes various programs.

  Although only the non-volatile memory 12 and the main memory 14 are shown in FIG. 2, the information management apparatus 10 includes other storage devices such as an HDD (Hard Disk Drive) and an SSD (Solid State Drive). It is also good.

  The communication unit 15 has a function of controlling communication performed with external devices such as the first shop terminal 20, the second shop terminal 30, and the user terminal 40 via the network 50 such as the Internet. The communication unit 15 can realize, for example, a wireless communication function such as a wireless LAN and Wifi (registered trademark).

  FIG. 3 is a block diagram mainly showing an example of a functional configuration of the information management apparatus 10 according to the present embodiment. As shown in FIG. 3, the information management apparatus 10 includes a reception unit 101, a first registration unit 102, a second registration unit 103, a management unit 104, a display processing unit 105, a storage unit 106, and the like.

  In the present embodiment, the respective units 101 to 105 are executed by the CPU 13 shown in FIG. 2 (that is, the computer of the information management apparatus 10) executing an order management program stored in the non-volatile memory 12 (that is, software). It shall be realized. The order management program can be distributed by being stored in advance in a computer readable storage medium. Also, this order management program may be downloaded to the information management apparatus 10 via, for example, a network.

  Here, although the respective units 101 to 105 are described as being realized by software, the respective units 101 to 105 may be realized by hardware, or may be realized by a combination of software and hardware.

  Further, in the present embodiment, the storage unit 106 is stored, for example, in the non-volatile memory 12 shown in FIG. 2 or another storage device.

  The receiving unit 101 receives an order wait for a store from the first store terminal 20 based on the operation of each of a plurality of users on the first store terminal 20. Further, based on the user's operation on the user terminal 40, the receiving unit 101 receives an order wait for the store from the user terminal 40. It should be noted that, as described later, in order to wait for the order from the user terminal 40 to be accepted by the accepting unit 101, the order wait for which the scheduled arrival time is not specified and the scheduled time for which the scheduled arrival time is specified And is included. The receiving unit 101 can also receive an order wait for a store from the second store terminal 30.

  The first registration unit 102 registers (stores) order waiting information indicating the order waiting in the storage unit 106 when the reception unit 101 receives an order waiting from the first shop terminal 20. In addition, as described above, when waiting for the turn from the second shop terminal 30 is received, the first registration unit 102 registers, in the storage unit 106, the waiting information indicating the waiting for the turn.

  The second registration unit 103 registers (stores) order waiting information indicating the order waiting in the storage unit 106 when the reception unit 101 receives an order waiting from the user terminal 40.

  The above-mentioned order waiting information is stored in the storage unit 106 in the order in which the order waiting indicated by the order waiting information is accepted.

  For example, in response to a request from the second shop terminal 30, the management unit 104 generates a screen (hereinafter referred to as a staff screen) for displaying the waiting information stored in the storage unit 106.

  In the staff screen, for example, waiting for order from the first store terminal 20 (hereinafter referred to as store waiting information) and waiting time for the user terminal 40 for which the scheduled arrival time is not specified The queue information (hereinafter referred to as first Web queue information) is displayed in the order in which the queue is received. On the other hand, the queue wait information (hereinafter referred to as second Web queue wait information) indicating the queue wait from the user terminal 40 for which the store scheduled time is designated is the store schedule scheduled time (including Displayed by inserting (ie, sorting) a plurality of shop order waiting information and first Web order waiting information so that the shop can be entered into the shop (within the predetermined period) (the shop can be used) .

  The display processing unit 105 transmits the staff screen generated by the management unit 104 to the second shop terminal 30, and displays the staff screen on the second shop terminal 30.

  Hereinafter, the operation of the information management apparatus 10 according to the present embodiment will be described. First, with reference to the sequence chart of FIG. 4, the processing procedure of the information management system when registering order waiting information (store order waiting information) indicating the order waiting from the first shop terminal 20 will be described. Here, the user who is waiting for the turn from the first shop terminal 20 is referred to as a target user.

  First, it is assumed that the target user visits a store where the first store terminal 20 (and the second store terminal 30) is provided. In this case, the first shop terminal 20 displays a reception screen for receiving a queue for the shop of the target user (step S1). The reception screen is displayed, for example, through a browser operating on the first shop terminal 20.

  Although omitted in FIG. 4, (the screen data of) the reception screen displayed in step S1 is generated, for example, by the management unit 104 included in the information management apparatus 10, and the display processing unit 105 performs the first shop terminal. Displayed at 20. The same applies to various screens displayed on the first shop terminal 20, the second shop terminal 30, and the user terminal 40 in the following description.

  Here, for example, when the target user visits a store and the store is fully occupied, the target user performs an operation on the reception screen displayed on the first store terminal 20. In addition, for example, in order to grasp the number of users of the store, the user may be allowed to perform an operation on the reception screen even when the user is not fully occupied.

  The first shop terminal 20 includes, for example, a touch panel, and the target user can input (designate) the number of people entering the shop after waiting for the turn, for example, on the reception screen via the touch panel.

  In addition, in the reception screen in the present embodiment, at least the number of people can be input, but the reception screen can input, for example, the name of the target user, the telephone number, the request for the store, etc. It may be like that. When the store is a restaurant or the like, for example, a table seat, a counter seat or a seat can be selected as a type of seat used by the target user as a request for the store. Also, it may be possible to select a non-smoking seat or a smoking seat.

  Here, it is assumed that the store is a restaurant, but if the store is of another type of industry or business type, other information corresponding to the type of industry or business type may be input on the reception screen. Absent.

  In addition, in the reception screen, as in the case of the staff screen displayed on the second shop terminal 30 described later, the status of waiting for the order (list of the waiting information) may be displayed.

  Also, although it has been described that the number of people can be input on the reception screen, in order to prevent an erroneous operation, for example, the number of people can be input after the “reception” button etc. is once pressed on the reception screen. May be

  As described above, when the target user inputs the number of people on the reception screen, the first shop terminal 20 acquires the number of people input by the target user (step S2).

  The first shop terminal 20 transmits an acceptance request for waiting for a turn including the acquired number of people to the information management apparatus 10 via the network 50 (step S3).

  The receiving unit 101 included in the information management device 10 receives the waiting request for waiting for the turn transmitted by the first shop terminal 20. Thereby, the reception unit 101 receives the waiting for the store where the first store terminal 20 is provided.

  Next, the first registration unit 102 generates order waiting information indicating the order waiting, in order to register the order waiting received by the receiving unit 101 (step S4).

  Here, the process of step S4 will be described. First, when the reception unit 101 receives an order waiting, the first registration unit 102 issues a reception number for the order waiting. The reception number is issued, for example, as a serial number each time a store's business is started and waiting for the order is received. The reception number shall be reset if the business day changes.

  The first registration unit 102 also acquires, for example, the current time as a registration time. The registration time is used as the time when waiting for the order is accepted (registered). Note that this registration time (current time) is acquired from, for example, a clock in the information management apparatus 10.

  In addition, the first registration unit 102 acquires information of the route waiting for the turn. Here, since the reception request is received from the first shop terminal 20, the first registration unit 102 acquires “shop” indicating that it is waiting for the turn from the first shop terminal 20 as the information of the route.

  Thus, the first registration unit 102 generates order waiting information including the above-described reception number, registration time, and route in addition to the number of people included in the reception request received by the reception unit 101.

  Here, in the present embodiment, it is assumed that the turn-waiting information generated by the first registration unit 102 further includes arrival information as well as information on the number of people, the reception number, the registration time, and the route. The arrival information is information indicating whether the target user has arrived at the store. In the present embodiment, “the user has arrived at the store” means that the user has come to the vicinity of the store or has arrived at the store (visited) in order to visit the store It shall be.

  When the reception request is received from the first shop terminal 20 (that is, when waiting for the order from the first shop terminal 20), the order including arrival information indicating that the target user has arrived at the shop Waiting information is generated.

  As described above, the queue information generated in step S4 is registered in the storage unit 106 by the first registration unit 102 (step S5).

  When the queue information is registered in step S5, a notification that the registration has been completed (hereinafter, referred to as a registration completion notification) is transmitted from the information management device 10 to the first shop terminal 20 (step S6). The registration completion notice includes the reception number and the like included in the registered turn waiting information.

  Here, it is assumed that the first shop terminal 20 incorporates a printing device. Thereby, in the first shop terminal 20, the registration completion notification (the reception number included in the notification) transmitted from the information management device 10 is received, and the printing apparatus issues a queue card on which the reception number is printed. (Step S7).

  In addition to the reception number, the registration completion notification may include information such as a registration time. In this case, it is possible to print the registration time and the like on the queue card.

  The target user can enter the store by being called by the store staff based on the reception number printed on the issued waiting card.

  Next, referring to the sequence chart of FIG. 5, the information management system for registering order waiting information (first Web order waiting information) indicating the order waiting from the user terminal 40 for which the scheduled arrival time is not designated. The processing procedure of will be described. Here, a user who waits for a turn from the user terminal 40 is referred to as a target user.

  First, when the target user waits for a turn from the user terminal 40, the target user is the login ID and password assigned to the target user in a predetermined Web page (site) (hereinafter, the target user The user logs in to the information management system (information management apparatus 10) by inputting the login ID and the password (described below) (step S11).

  The login ID and password of the target user are set, for example, when the target user performs member registration, and are managed in the information management apparatus 10 as member information. Although not shown in FIG. 5, when the login ID and password are input at the user terminal 40, the login ID and password are transmitted from the user terminal 40 to the information management apparatus 10, and the login ID and password are If the target user's login ID and password managed by the information management apparatus 10 match, the target user can log in.

  The member information described above includes, for example, a member name, an e-mail address, etc., in addition to the login ID and password of the target user.

  If the target user logs in to the information management system in step S11, whether the target user waits by specifying the scheduled arrival time or does not wait the designated waiting time by operating the user terminal 40 Can be selected.

  When it is selected that waiting for entering the store is not specified, it is possible to enter the number of people entering the store after waiting for the user terminal 40 (hereinafter referred to as the first input screen) Is displayed. The target user operates the user terminal 40 to input the number of persons on the first input screen.

  In the same manner as the reception screen described above, the first input screen displayed on the user terminal 40 can be used to input, for example, the name of the target user, the telephone number, the request for the store, etc. It is also good.

  As described above, when the target user inputs the number of people on the first input screen, the user terminal 40 acquires the number of people input by the target user (step S12).

  When the process of step S12 is executed, the user terminal 40 transmits to the information management apparatus 10 via the network 50 an acceptance request for waiting for a turn including the number of persons acquired in the step S12 (step S13).

  The accepting unit 101 included in the information management device 10 receives the waiting request for waiting for the turn transmitted by the user terminal 40. Thereby, the reception unit 101 receives the waiting for the store.

  Next, the second registration unit 103 generates order waiting information indicating the order waiting, in order to register the order waiting received by the receiving unit 101 (step S14).

  In this case, the second registration unit 103 acquires, for example, the current time as a registration time. Furthermore, the second registration unit 103 acquires information of the route waiting for the above-described order. Here, since the reception request that does not include the scheduled arrival time is received from the user terminal 40, the second registration unit 103 receives the scheduled arrival time from the user terminal 40 for which the scheduled arrival time is not specified as the route information. Get “Web1” which indicates that you are waiting for your order.

  In addition, in the case of waiting for the turn from the user terminal 40, the second registration unit 103 may acquire the name (member's name) of the target user. The name of the target user is registered in the information management apparatus 10 at the time of member registration as described above. Specifically, the name of the target user is registered as membership information together with the target user's login ID and password, and can be acquired based on the login ID and password input at the time of processing in step S11.

  Thereby, in addition to the number of people included in the reception request received by the reception unit 101, the second registration unit 103 generates order waiting information including the above-described reception number, registration time, route, and name.

  In the present embodiment, the turn-waiting information generated by the second registration unit 103 further includes the above-mentioned arrival information. When the reception request is received from the user terminal 40 (that is, when waiting for the turn from the user terminal 40), the turn waiting information including the arrival information indicating that the target user has not arrived at the store is generated Be done.

  As described above, the queue information generated in step S14 is registered in the storage unit 106 by the second registration unit 103 (step S15).

  When the queue information is registered in step S15, a notification (registration completion notification) indicating that the registration has been completed is transmitted from the information management device 10 to the user terminal 40 (step S16). The registration completion notice includes the reception number and the like included in the registered turn waiting information.

  When the registration completion notice transmitted in step S16 is received by the user terminal 40, the user terminal 40 can display the reception number included in the registration completion notice (step S17). Note that the registration completion notification may be displayed (notified) on the user terminal 40 by Push notification in, for example, a message application or the like operating on the user terminal 40 (for example, a smartphone or the like). Further, the registration completion notification may be transmitted by e-mail using the e-mail address of the target user set when performing the above-described member registration or the like, and may be displayed on the user terminal 40.

  The reception number displayed on the user terminal 40 has the same role as the reception number printed on the queue card in the queue from the first shop terminal 20 described above.

  In addition to the reception number, the registration completion notification may include information such as a registration time. In this case, it is possible to display the registration time and the like on the user terminal 40.

  In this way, in waiting for a turn from the user terminal 40 for which the scheduled arrival time is not designated, the target user can start waiting for the turn without visiting the store. In this case, the target user can be regarded as being at the end of the waiting queue. Therefore, the target user visits the store after the wait for the turn from the user terminal 40 is registered, and is called by the staff of the store based on the reception number displayed on the user terminal 40. Can be entered into the store.

  Next, referring to the sequence chart of FIG. 6, the information management system for registering order waiting information (second Web order waiting information) indicating waiting for the order from the user terminal 40 for which the scheduled arrival time is specified. The processing procedure of will be described.

  First, the process of step S21 corresponding to the process of step S11 shown in FIG. 5 is performed. If the target user logs in to the information management system in step S21, whether the target user waits by designating a scheduled entrance time or by designating a scheduled entrance time by operating the user terminal 40 Can be selected.

  When it is selected to wait for the turn to specify the scheduled entrance time, the user terminal 40 transmits an inquiry regarding the scheduled entrance time to which the target user can designate to the information management apparatus 10 (Step S22). In this case, the information management device 10 uses the user terminal 40 for the time slot (time of day) for which the scheduled arrival time is not designated by another user based on the turn waiting information stored in the storage unit 106. It transmits to the said user terminal 40 as a response with respect to the inquiry from (step S23).

  When the response from the information management apparatus 10 is received, the user terminal 40 has a screen (hereinafter, referred to as a second input screen) capable of inputting the number of people entering the store and the scheduled entrance time. Is displayed. The second input screen is the same as the above-described first input screen except that it is possible to input the scheduled entrance time, so the detailed description thereof will be omitted. In the second input screen, for example, it is possible to enter the scheduled arrival time in a time zone in which the scheduled arrival time is not designated by another user.

  In addition, for example, in a time zone in which a predetermined number of entrance scheduled times have not been designated, the same entrance scheduled time (time zone) as other users may be designated.

  When the target user inputs the number of persons and the scheduled entrance time to the second input screen, the user terminal 40 acquires the number of people and the scheduled entrance time inputted by the target user (step S24).

  When the process of step S24 is executed, the user terminal 40 transmits a reception request including the number of persons and the scheduled entrance time acquired in the step S24 to the information management apparatus 10 via the network 50 (step S25). ).

  The accepting unit 101 included in the information management device 10 receives the waiting request for waiting for the turn transmitted by the user terminal 40. Thereby, the reception unit 101 receives the waiting for the store.

  Next, the second registration unit 103 generates order waiting information indicating the order waiting, in order to register the order waiting received by the receiving unit 101 (step S26).

  Here, the process of step S26 will be described. First, in the case of the store order waiting information and the first Web order waiting information (order waiting indicated by the above), the users who are waiting for the order are called in order of the reception number. Therefore, in the processes shown in FIG. 4 and FIG. 5, the reception number is issued when the store order waiting information and the first Web order waiting information are generated.

  On the other hand, in the second Web turn waiting information (the turn waiting information indicating the turn waiting from the user terminal 40 for which the entrance scheduled time is specified), the target user enters the store at the entrance scheduled time. In order to make it possible, the queue is managed (adjusted), but the target user in this case may be called with the reception number or may be called with the name of the target user.

  That is, although the reception number is issued when the target user is called by the reception number, the reception number may not be issued when the target user is called by the name.

  When the reception number is issued in the generation of the second Web-order waiting information, each time the order-waiting is received similarly to the reception number issued when the store-order waiting information and the first Web-order waiting information are generated ( That is, assuming that the number issued in the serial number) is the reception number, confusion may occur when the waiting is adjusted (that is, rearranged) as described above. Therefore, when the reception number is issued in the generation of the second Web-order waiting information, the reception number is a number distinguishable from the reception number issued when the store-order waiting information and the first Web-order waiting information are generated. It may be

  In the following description, it is assumed that the user who is waiting for the turn from the user terminal 40 for which the scheduled entrance time is specified is called by name.

  In step S26, the second registration unit 103 acquires, for example, the current time as a registration time. Furthermore, the second registration unit 103 acquires information of the route waiting for the above-described order. Here, since the reception request including the scheduled arrival time is received from the user terminal 40, the second registration unit 103 receives the scheduled arrival time as the route information from the user terminal 40 for which the scheduled arrival time is designated. Acquire "Web2" indicating that you are waiting for your turn.

  When the target user is called by name as described above, the second registration unit 103 acquires the name of the target user registered in the information management apparatus 10 at the time of member registration.

  Thereby, the second registration unit 103 generates order waiting information including the registration time, the route, and the name described above in addition to the number of persons and the scheduled arrival time included in the reception request received by the reception unit 101.

  In the present embodiment, the turn-waiting information generated by the second registration unit 103 further includes the above-mentioned arrival information. As described above, when the reception request is received from the user terminal 40 (that is, when waiting for the turn from the user terminal 40), the order including arrival information indicating that the target user has not arrived at the store Waiting information is generated.

  The second registration unit 103 registers the turn waiting information generated in step S26 in the storage unit 106 (step S27).

  When the order waiting information is registered in step S27, a notification (registration completion notification) indicating that the registration is completed is transmitted from the information management device 10 to the user terminal 40 (step S28). The registration completion notice includes the scheduled entrance time (scheduled entrance time input by the target user) included in the registered turn waiting information.

  When the registration completion notice transmitted in step S28 is received by the user terminal 40, the user terminal 40 can display the scheduled entrance time included in the registration completion notice (step S29). Note that the registration completion notification may be displayed (notified) on the user terminal 40 by Push notification in, for example, a message application operating on the user terminal 40. Also, the registration completion notification may be sent by e-mail using the e-mail address of the target user and displayed on the user terminal 40.

  Note that the registration completion notification described above may include information such as a registration time in addition to the scheduled entrance time. In this case, it is possible to display the registration time and the like on the user terminal 40.

  In the case of waiting for a turn from the user terminal 40 for which the scheduled arrival time is designated, the target user visits the store at the scheduled arrival time displayed in step S29, for example, with the name included in the queue information By being called by the staff of the store, it is possible to enter the store.

  When the receipt number is issued as described above, the target user is called by the receipt number. In this case, it is assumed that the registration completion notice transmitted in step S28 includes a reception number, and the target user can display the reception number on the user terminal 40 for confirmation.

  Here, FIG. 7 shows an example of the data structure of the order waiting information registered in the storage unit 106 by the execution of the above-described processes of FIGS.

  In the example illustrated in FIG. 7, the queue information 106 a to 106 f is stored (registered) in the storage unit 106. As shown in FIG. 7, the order waiting information 106 a to 106 f includes the reception number, the number of people, the scheduled arrival time, the registration time, the route, the name, and the arrival information.

  The reception number, the number, the scheduled arrival time, the registration time, the route, the name, and the arrival information included in the turn waiting information 106a to 106f are as described above, and thus the detailed description is omitted here. The arrival information “done” indicates that the user waiting for the turn indicated by the turn waiting information including the arrival information has arrived at the store. On the other hand, the arrival information "not yet" indicates that the user waiting for the turn indicated by the turn waiting information including the arrival information has not arrived at the store.

  The order waiting information 106a to 106f shown in FIG. 7 are stored in the order in which the order waiting was received by the information management apparatus 10 (the receiving unit 101) (that is, in the order of registration time).

  Of the queue information 106a to 106f, the queue information 106a, 106d, 106e and 106f including the route "store" is queue information (store queue information) indicating queue from the first store terminal 20. The store order waiting information includes the reception number, the number of people, the registration time, the route, and the arrival information as described above. The store order wait information includes arrival information indicating that the user has arrived at the store when the store order wait information is registered.

  Further, among the queue information 106a to 106f, the queue information 106c including the route "Web 1" is queue information indicating a queue from the user terminal 40 for which the scheduled arrival time is not designated (first web queue waiting Information). As described above, the first Web-order waiting information includes the reception number, the number of persons, the registration time, the route, the name, and the arrival information. The first Web-order waiting information includes arrival information indicating that the user has not arrived at the store when the first Web-order waiting information is registered.

  Further, among the queue information 106a to 106f, the queue information 106b including the route “Web2” is queue information indicating a queue from the user terminal 40 for which the scheduled arrival time is designated (second web queue waiting Information). As described above, the second Web-order waiting information includes the number of persons, the scheduled arrival time, the registration time, the route, the name, and the arrival information. The second Web-order waiting information includes arrival information indicating that the user has not arrived at the store when the second Web-order waiting information is registered.

  Here, in the present embodiment, it is possible to display the status of the queue waiting (that is, the queue waiting information) on the second shop terminal 30, but when the queue waiting information 106a to 106f shown in FIG. In this case, the shop staff can not easily grasp at which timing the user who registered the queue waiting indicated by the second Web queue waiting information (the queue waiting information 106c) is to be entered.

  For this reason, in the present embodiment, a process of rearranging and displaying the order of the waiting information stored in the storage unit 106 based on the scheduled arrival time included in the second Web waiting information is executed.

  The processing procedure of the information management system at the time of displaying the order waiting information on the second shop terminal 30 will be described with reference to the sequence chart of FIG.

  When displaying order waiting information on the second shop terminal 30, the second shop terminal 30 requests the information management device 10 to display (or update) the staff screen described above (step S31). The process of step S31 is executed, for example, when an operation on the second shop terminal 30 is performed by a staff of a shop, or when an operation on the second shop terminal 30 is not performed for a predetermined period.

  In response to a request from the second shop terminal 30, the management unit 104 acquires the waiting information stored (registered) in the storage unit 106 (step S32). In step S32, of the turn waiting information stored in storage unit 106, the turn waiting information indicating the turn waiting of the user who has not been guided to the store yet (hereinafter referred to as unguided turn waiting information) Is acquired. That is, since it is not necessary to display on the staff screen the waiting information (hereinafter referred to as the already notified waiting information) indicating the waiting of the user already informed to the store is not acquired in step S32. Although not shown in the data structure of the order waiting information shown in FIG. 7, the information (that is, the order waiting status) indicating whether it is unguided order waiting information or guided order waiting information is It shall be included in each order waiting information.

  Next, the management unit 104 executes a process (hereinafter referred to as a staff screen generation process) of generating a staff screen for displaying the queue information acquired in step S32 (step S33).

  In the staff screen, as described above, the 2nd Web turn waiting information (the turn waiting when the scheduled arrival time is specified) is the turn waiting information (store turn waiting information and It is inserted and displayed between the 1st Web order waiting information). The details of the staff screen generation process and the staff screen generated by the staff screen generation process will be described later.

  The display processing unit 105 transmits, to the second shop terminal 30, screen data for displaying a staff screen generated by executing the process of step S33 (step S34).

  The second shop terminal 30 receives the screen data transmitted by the display processing unit 105. As a result, the staff screen is displayed on the second shop terminal 30 (step S35). The staff screen is displayed, for example, via a browser operating on the second shop terminal 30.

  Next, with reference to the flowchart of FIG. 9, the processing procedure of the above-mentioned staff screen generation processing (processing of step S33 shown in FIG. 8) will be described.

  First, the management unit 104 acquires the current time (step S41). The current time can be acquired, for example, from a clock or the like built in the information management apparatus 10.

  Next, the processes of steps S42 to S44 are executed for each of the shop order waiting information and the first Web order waiting information among the order waiting information acquired in step S32 shown in FIG. Hereinafter, the order waiting information to be processed will be referred to as target order waiting information. Further, a user who is waiting for the turn indicated by the target turn waiting information is referred to as a target user.

  In this case, the management unit 104 sets the order waiting information (store order waiting information and first Web order waiting information) whose registration time is earlier than the target order waiting information of the order waiting information acquired in step S32 shown in FIG. The number of target users (ie, the number of pairs of users who are waiting in front of the target user (other users who will enter the store before the target user) The number of waiting groups including the group is counted (step S42). Here, it is assumed that (the set of) users counted as the number of waiting groups is a user who has not been guided to the store yet. A process when the user is guided to the store will be described later.

  Here, in the present embodiment, a time (hereinafter referred to as a unit waiting time) until one set of users waiting for the turn can enter the store is set in advance. In this case, the management unit 104 multiplies the unit waiting time set in advance by the number of waiting groups counted in step S42, whereby the target user enters the store (that is, the store is used). The time required to be able to do the job (hereinafter referred to as waiting time) is calculated (step S43).

  The unit waiting time may be set for each store on the information management device 10 (information management system) side. The unit waiting time is set, for example, in accordance with the number of customers and the turnover rate according to the type of business and the type of business of the store. However, depending on the situation of the store, etc., there are cases where the store wants to correct the unit time. In this case, the unit waiting time may be temporarily corrected according to the operation of the second shop terminal 30 by the shop staff.

  Although the unit waiting time is described here as being set on the information management device 10 side, the unit waiting time is not set on the information management device 10 side, but is set on the second shop terminal 30 provided in each store The configuration may be different.

  Next, the management unit 104 adds the waiting time calculated in step S43 to the current time acquired in step S41 to calculate the scheduled entrance time in the queue indicated by the target queue information (step S44). ).

  Here, it is determined whether or not the above-described processes of steps S42 to S44 have been executed for all the shop order waiting information and the first Web order waiting information of the order waiting information acquired in step S32 shown in FIG. (Step S45).

  If it is determined that the process has not been executed for all the shop order waiting information and the first Web order waiting information (NO in step S45), the process returns to step S42 and the process is repeated. In this case, the processing of steps S42 to S44 is executed with the store order waiting information or the first Web order wait information not subjected to the process as the target order wait information.

  On the other hand, when it is determined that the process has been executed for all the store order waiting information and the first Web order wait information (YES in step S45), the management unit 104 performs each of all the store order wait information and the first Web order wait information. The order waiting information acquired in step S32 shown in FIG. 8 is rearranged based on the entrance scheduled time calculated in step S44 and the entrance scheduled time included in the second Web order waiting information (step S46). In this case, the management unit 104 rearranges the order waiting information acquired in step S32 in ascending order of the scheduled arrival time.

  Here, when the order waiting information is rearranged in step S46, the aforementioned second order waiting information is inserted before or after the first order waiting information or the first order waiting information, or the second order waiting information or 1The order of Web waiting information may be changed. The waiting time for the store order waiting information and the first web order waiting information described above is simply calculated based on the registration time order of the store order waiting information and the first web order waiting information, and the shop order waiting information is processed by the process of step S46. When the order of the first Web queue waiting information has been changed, it is also necessary to change (update) the waiting time.

  Therefore, it is determined whether or not the order of the shop order waiting information or the first Web order waiting information has been changed by the process of step S46 (step S47).

  When it is determined that the order has been changed (YES in step S47), the management unit 104 rearranges the waiting time (and the scheduled entrance time) of the order waiting information whose order has been changed in step S46. The update is made based on the order of the order waiting information (step S48). In addition, since the calculation process of the waiting time in this case is the same as that of step S43, the detailed description is abbreviate | omitted.

  When the process of step S48 is executed, the management unit 104 generates (the screen data of) a staff screen for displaying the waiting time information rearranged in step S46 and the waiting time updated in step S48. Step S49).

  When it is determined that the order is not changed in step S47 (that is, the same) (NO in step S47), the process of step S48 is not performed, and the process of step S49 is performed.

  In the present embodiment, it is described that the waiting time is displayed on the staff screen as described later, but if the waiting time is not displayed on the staff screen, the processes of steps S47 and S48 may be omitted. Absent.

  Here, FIG. 10 shows an example of the staff screen displayed on the second shop terminal 30. As shown in FIG. In FIG. 10, the staff screen 200 on which the waiting information 106a to 106f shown in FIG. 7 is displayed is shown.

  In the staff screen 200 shown in FIG. 10, the queue information 106a to 106f is displayed sorted based on the scheduled entrance time. Note that the scheduled arrival time at the turn waiting indicated by the turn waiting information 106b is a time designated (input) by the user at the time of registration of the turn waiting information 106b as described above. On the other hand, the scheduled arrival time at the turn waiting indicated by the turn waiting information other than the turn waiting information 106b is the time calculated in the above-described staff screen generation process.

  In the example shown in FIG. 10, the order waiting information 106a, 106c, 106d, 106e, 106b and 106f are displayed in order.

  The store staff can call a user (reception number or name) from the top in the order displayed on the staff screen 200 to enter the store.

  As described in the above-described staff screen generation process, the waiting time is not calculated for the waiting information 106 b (second Web waiting information). For this reason, the entry scheduled time is displayed in the column of the waiting time of the turn waiting information 106b on the staff screen 200.

  Further, as described above, in the case of the queue information 106b (a user who is queued by the queue), the staff screen 200 displays the name (member name) included in the queue information 106b in order to call by name. Is displayed. Although the name (member's name) is also displayed for the queue information 106c (the first Web queue information) as described above, the user is the user who is called with the reception number included in the queue information 106c, for example. Can be used to confirm whether or not the user is the user waiting for the turn indicated by the turn waiting information 106c.

  Further, in the staff screen 200, it is assumed that the queue information 106b (second Web queue waiting information) is displayed in a manner distinguishable from other queue information (store queue waiting information and first Web queue waiting information). According to this, the shop staff can easily grasp the presence of the second Web turn waiting information (the turn waiting information from the user terminal 40 for which the scheduled arrival time is designated).

  Further, in the staff screen 200 shown in FIG. 10, the waiting time corresponding to each piece of waiting information is 7 minutes apart. That is, FIG. 10 shows an example in which the unit waiting time is set to 7 minutes in the store.

  Although FIG. 10 shows an example in which the waiting time is displayed, the waiting time is a reference time, and may greatly fluctuate depending on the usage condition of the user in the store. Further, in order for the staff of the store to call the user, the queue screen information may be displayed on the staff screen 200 in the order in which the user is called. Therefore, as described above, the waiting time may not be displayed on the staff screen 200.

  If another user who has been using the store has finished using the store and the user who is waiting in turn can enter the store, the store staff refers to the staff screen 200. By letting the reception number or the name included in the turn waiting information displayed on the staff screen 200 in order from the top, the user who is waiting in turn indicated by the turn waiting information is made to enter the store Can.

  As shown in FIG. 10, the staff screen 200 is provided (displayed) with a “guidance” button 201 and an “absent” button 202 in association with each turn-waiting information.

  Here, it is assumed that each of the queue information stored in the storage unit 106 includes the queue status indicated by the queue information as described above.

  The status of waiting for the order includes, for example, "not informed", "guided", "absent" and "cancelled". "Not informed" indicates that the user who is waiting for the turn indicated by the turn waiting information has not been guided to the store yet. "Guided" indicates that the user who is waiting in the turn indicated by the turn waiting information has already been guided to the store (that is, has entered the store). "Absent" indicates that the user who is waiting on the turn indicated by the turn waiting information is absent at the time of calling. "Cancel" indicates that the queue indicated by the queue information has been cancelled.

  The transition of the waiting status will be briefly described below. First, the status shown in FIG. 4 to FIG. 6 is executed to set the status of the queue waiting indicated by the queue waiting information registered in the storage unit 106 to “unguided”. In addition, on the staff screen, a list of order waiting information indicating the order waiting whose status is "not informed" is displayed. That is, all the statuses of the queue waiting indicated by the queue information 106 a to 106 f displayed on the staff screen 200 shown in FIG. 10 are “uninformed”.

  Here, for example, when the queue information 106a to 106f is displayed on the staff screen 200 as shown in FIG. 10, the staff of the store is included in the queue information 106a displayed at the top of the staff screen 200. It is assumed that the reception number "1" is called.

  In this case, if the user who holds the waiting card on which the reception number "1" is printed is standing by in the vicinity, and the user is guided to the store (entered the store), the staff of the store In the staff screen 200, the "guidance" button 201 displayed in association with the order waiting information 106a is pressed. According to this, the status of the queue waiting indicated by the queue information 106a is changed from "unguided" to "guided". When the staff screen is updated by executing the process shown in FIG. 8 after the queued status is changed in this way, the queue information 106a whose status is "guided" is displayed on the staff screen. Is not displayed.

  On the other hand, the user who holds the waiting card on which the reception number "1" is printed is not standing by and can not guide the user to the store (that is, the user does not respond to the call) ) In the case where the staff of the store has pressed the “absent” button 202 displayed on the staff screen 200 in association with the queue information 106a, the queue information displayed next to the queue information 106a The reception number "3" included in 106d is called. In this case, the status of the waiting indicated by the waiting information 106a is changed from "not informed" to "absent". About the turn waiting information whose status is "absent", the staff screen 200 may be displayed together with the turn waiting information whose status is "not informed", or a screen other than the staff screen 200 (for example, the absence list) It may be displayed on a screen etc.). In addition, the change of the status of waiting for turn from “not informed” to “absent” may be automatically performed, for example, when a predetermined time has elapsed from the scheduled entrance time in the waiting for turn.

  Even when the status is changed to "absent", the user who is waiting for the turn indicated by the waiting information whose status is changed to "absent" is again set in a predetermined period. It is assumed that if the customer visits the store, the user can enter the store. As described above, when the user enters the store, the status of the user waiting for the turn is changed from "absent" to "guided".

  On the other hand, when the predetermined time period has elapsed after the status of waiting for a turn is changed to “absent”, the waiting for the turn is treated as canceled. In this case, the queued status is changed from "absent" to "cancelled". Waiting information whose status has been changed to "cancel" is not displayed on the staff screen.

  Here, the transition of the status of the queued waiting indicated by the queued information 106a has been mainly described, but the same applies to the case of other queued information.

  Here, while arrival information included in each of the turn waiting information 106a to 106f is displayed on the staff screen 200 shown in FIG. 10, the user who has not arrived at the store is called and the user arrives at the store If the staff of a store performs an operation to confirm whether they do or not, it causes an obstacle to the efficient operation of the store.

  Therefore, in the present embodiment, it is assumed that the above-described staff screen 200 is provided with a button (hereinafter, referred to as a sort button) 203 for sorting the turn-waiting information based on the arrival information. In the example shown in FIG. 10, the part described as “arrival information” on the staff screen 200 has a function as the sort button 203. When such sort button 203 is pressed (designated) by the staff of the store on the staff screen 200, it is possible to display the result of the sort of the order waiting information 106a to 106f based on the arrival information.

  In this case, the queue information (second queue information) including the arrival information indicating that the user has arrived at the store is the queue information including the arrival information indicating that the user has not arrived at the store It is displayed with priority over (first waiting information).

  Hereinafter, an example of the staff screen displayed on the second shop terminal 30 when the sort button 203 is pressed on the staff screen 200 shown in FIG. 10 will be described.

  First, FIG. 11 shows a first example of the staff screen displayed on the second shop terminal 30 when the sort button 203 is pressed on the staff screen 200.

  In the staff screen 300 shown in FIG. 11, among the waiting information 106a to 106f displayed on the staff screen 200, arrival information indicating that the user has arrived at the store (that is, arrival information “done”) The queue information 106a, 106d, 106e, and 106f including the priority is given priority over the queue information 106c and 106b including the arrival information (that is, arrival information "not yet") indicating that the user has not arrived at the store. It is displayed (that is, at the top).

  The queue information 106a, 106d, 106e, and 106f whose arrival information is "done" is displayed side by side in the order of scheduled entrance times. Similarly, the waiting information 106c and 106b whose arrival information is "not yet" are displayed side by side in the order of the scheduled arrival time.

  Next, FIG. 12 shows a second example of the staff screen displayed on the second shop terminal 30 when the sort button 203 is pressed on the staff screen 200.

  In the staff screen 400 shown in FIG. 12, a column (call recommendation column) 401 is provided for displaying priority waiting information to be called next over other priority waiting information.

  Arrival information indicating that the user has arrived at the store as a result of rearranging the waiting information based on the arrival information (the waiting information to be called next) in the call recommendation column 401 as described above Among the queue information 106a, 106d, 106e and 106f including the arrival information "done", the reception number included in the queue information 106a, which has the earliest scheduled arrival time, is displayed.

  Although the reception number is displayed in the call recommendation column 401 when the turn waiting information to be called next is the store turn wait information and the first Web turn wait information, the turn waiting information to be called next is the second Web turn In the case of waiting information, the name (member's name) may be displayed in the call recommendation column 401.

  The display contents of the staff screen 400 other than the call recommendation column 401 may be the same as the staff screen 200 described above.

  Although it has been described in FIG. 12 that only one order waiting information is displayed in the call recommendation column 401, a plurality of upper priority orders are displayed in the call recommendation column 401 based on the above-described arrival information. Waiting information (reception number or name) may be displayed.

  Further, although the case where the waiting information to be called next is displayed in the calling recommendation column 401 has been described in FIG. 12, for example, if the staff of the store can grasp the waiting information to be called next, for example, In the staff screen 200 shown in FIG. 10 described above, the queue information to be called next may be highlighted and displayed more than other queue information.

  According to the staff screens 300 and 400 as described above, prioritizing the user who is waiting for the turn indicated by the turn waiting information including the arrival information indicating that the user has arrived at the store it can.

  In addition, in the staff screens 300 and 400 shown in FIG.11 and FIG.12, when the rearrangement button 203 is pressed down again, the staff screen 200 shown in FIG. 10 shall be displayed. Here, although it has been described that the sort button 203 is used, a button for returning (transitioning) to the staff screen 200 may be separately provided.

  By the way, in the staff screens 300 and 400 described above, a user who is waiting for the turn indicated by the turn waiting information including the arrival information indicating that the user has arrived at the store is preferentially called. Assuming that the scheduled arrival time of the waiting information 106c is later than the scheduled arrival time of the waiting information 106a but before the scheduled arrival time of the waiting information 106d, it is indicated by the waiting information 106c. The user who is waiting for the turn should be called before the user who is waiting for the turn indicated by the waiting information 106d.

  Further, as described above, assuming that the scheduled arrival time of the waiting information 106b is later than the scheduled arrival time of the waiting information 106e but prior to the scheduled arrival time of the waiting information 106f, the waiting is The user who is waiting for the turn indicated by the information 106b should be called before the user who is waiting for the turn indicated by the waiting information 106f.

  In this case, the user who is waiting for the turn indicated by the turn waiting information 106c and 106b (the user who is waiting for the turn from the user terminal 40) is scheduled to enter the store for the turn waiting information 106c and 106b. In order to be called in an appropriate order according to, register that the user has arrived at the store (that is, change the arrival information "not" included in the waiting information 106c to the arrival information "done") There is a need.

  Hereinafter, processing (hereinafter, referred to as arrival registration processing) of the information management apparatus 10 when registering that the user who is waiting for the turn from the user terminal 40 has arrived at the store will be described. The arrival registration process is periodically executed on, for example, order waiting information including arrival information indicating that the user has not arrived at the store (that is, arrival information “not yet”). In the following description, the target waiting information to be subjected to the arrival registration process is the target waiting information, and the target user holds the user waiting for the turn indicated by the target waiting information. The user terminal 40 is referred to as a target user terminal 40.

  In the present embodiment, it is assumed that one of first to third arrival registration processes described below, for example, is executed as the arrival registration process.

  First, the procedure of the first arrival registration process will be described with reference to the flowchart of FIG.

  When the first arrival registration process is executed, the management unit 104 requests the target user terminal 40 for position information (step S51).

  Here, the target user terminal 40 is, for example, a smartphone, and has a GPS (Global Positioning System) function capable of detecting the position of the target user (target user terminal 40). .

  In this case, the target user terminal 40 acquires position information indicating the position of the target user detected by the GPS function, and transmits the position information to the information management device 10 as a response to the request from the information management device 10 .

  Here, although it has been described that the position information indicating the position of the target user is acquired by the GPS function, the position information may be acquired by another method.

  The management unit 104 included in the information management apparatus 10 receives the position information transmitted by the target user terminal 40 (step S52).

  Next, the management unit 104 determines whether or not the position indicated by the position information received in step S52 (hereinafter referred to as the position of the target user) is within a predetermined range from the store (step S53).

  The position information indicating the position (location) of the store is assumed to be managed in advance in the information management device 10. In step S53, the distance from the position of the target user indicated by the position information received in step S52 to the position of the shop is calculated using the position information indicating the position of the shop. If the distance thus calculated is less than a predetermined value, it is determined that the position of the target user is within a predetermined range from the store. On the other hand, when the distance calculated in this manner is equal to or greater than a predetermined value, it is determined that the position of the target user is not within a predetermined range from the store.

  When it is determined that the position of the target user is within a predetermined range from the store (YES in step S53), the management unit 104 uses the target usage that arrival of the target user to the store can be registered. The user terminal 40 is notified (step S54).

  Here, when the process of step S54 is executed, the target user terminal 40 displays that the arrival of the target user to the store can be registered (hereinafter referred to as an arrival registration enable notification). The arrival registration enable notification may be displayed on the target user terminal 40 by Push notification in the above-described message application or the like, or may be transmitted by e-mail and displayed on the target user terminal 40.

  In this case, the target user performs an operation (hereinafter referred to as an arrival registration operation) for registering that the target user has arrived at the store with respect to the target user terminal 40 on which the arrival registration available notification is displayed. It can be carried out. The arrival registration operation includes, for example, an operation of pressing (specifying) a button for instructing registration of arrival at a store on the screen of the target user terminal 40.

  When an arrival registration operation is performed in the target user terminal 40, information (hereinafter referred to as an arrival registration instruction) indicating that the arrival registration operation has been performed is transmitted from the target user terminal 40 to the information management device 10. Ru.

  Next, the management unit 104 determines whether an arrival registration instruction has been received (step S55). As described above, when the arrival registration operation is performed in the target user terminal 40, an arrival registration instruction is transmitted from the target user terminal 40, and it is determined that the arrival registration instruction is received. On the other hand, when the arrival registration operation is not performed in the target user terminal 40, since the arrival registration instruction is not transmitted from the target user terminal 40, it is determined that the arrival registration instruction is not received.

  If it is determined that the arrival registration instruction has been received (YES in step S55), the management unit 104 changes the arrival information "not yet" included in the target order waiting information to arrival information "completed" (step S56).

  When the process of step S56 is executed, the target user may be notified via the target user terminal 40 that the registration of arrival of the target user at the store has been completed. In this case, for example, a screen as shown in FIG. 14 is displayed on the target user terminal 40.

  According to the first arrival registration process described above, when the target user comes near the store (within a predetermined range from the store), the target user registers that the store has arrived at the store according to the operation of the target user. be able to.

  If it is determined in step S53 that the position of the target user is not within the predetermined range from the store (NO in step S53), or if it is determined that the arrival registration instruction is not received in step S55 ( The first arrival registration process is ended in step S55 (NO).

  In this case, the target user may be notified via the target user terminal 40 that the registration of arrival of the target user at the store has not been completed. In this case, for example, a screen as shown in FIG. 15 is displayed on the target user terminal 40.

  Next, the procedure of the second arrival registration process will be described with reference to the flowchart of FIG.

  In the second arrival registration process, the processes of steps S61 to S63 corresponding to the processes of steps S51 to S53 shown in FIG. 13 described above are performed.

  When it is determined in step S63 that the position of the target user is within a predetermined range from the store (YES in step S63), the management unit 104 performs the target order similarly to the processing in step S56 illustrated in FIG. Arrival information "not yet" included in the waiting information is changed to arrival information "done" (step S64).

  According to the second arrival registration process described above, the target user can automatically register the arrival at the store when the user comes near the store (within a predetermined range from the store).

  When it is determined in step S63 that the position of the target user is not within the predetermined range from the store (NO in step S63), the process of step S64 is not executed, and the second arrival registration process is ended. Ru.

  Next, the procedure of the third arrival registration process will be described with reference to the flowchart of FIG.

  In the third arrival registration process, the processes of steps S71 to S73 corresponding to the processes of steps S51 to S53 shown in FIG. 13 described above are performed.

  If it is determined in step S73 that the position of the target user is within a predetermined range from the store (YES in step S73), the management unit 104 may, for example, store the target user's shop based on predetermined conditions. It is determined whether registration of arrival to the destination is possible (step S74). The predetermined conditions in step S74 may be stored in advance in the information management apparatus 10, for example.

  In a predetermined condition in step S74, for example, in the result of rearranging the order waiting information in the scheduled arrival time in step S46 shown in FIG. 9 described above, the order waiting displayed above the target order waiting information It is included that the number of pieces of information is equal to or less than a predetermined number (number of sets). In addition, the number of the turn waiting information displayed above the target turn waiting information is to enter the store earlier than the target user who is waiting for the turn indicated by the target turn waiting information (guidance Corresponds to the number of waiting informations indicating the waiting of other users who are to

  Although omitted in the second arrival registration process shown in FIG. 16, the process of step S74 described above may be executed in the second arrival registration process. In this case, the process of step S74 may be performed after the process of step S63 shown in FIG.

  Here, the staff screen generation process (the process shown in FIG. 8) shown in FIG. 9 is the operation for the second shop terminal 30 when the shop staff performs the operation on the second shop terminal 30, or for a predetermined period. Will be executed if is not done. Therefore, it is assumed that the staff screen generation process has already been executed before the third arrival registration process is executed, and the process result in step S46 shown in FIG. 9 can be obtained when the process in step S74 is executed. When the process of step S74 is performed, the processes of steps S41 to S46 illustrated in FIG. 9 may be separately performed.

  According to such conditions, it is possible to register the arrival of the target user at the store when the number of the queue information displayed above the target queue information is equal to or less than a predetermined number. It is determined that On the other hand, when the number of the waiting information displayed above the target waiting information is not equal to or less than a predetermined number, it is determined that the registration of the arrival of the target user at the store is not possible.

  If it is determined that registration of arrival of the target user at the store is possible (YES in step S74), the processes in steps S75 to S77 corresponding to the processes in steps S54 to S56 shown in FIG. 13 are executed.

  On the other hand, when it is determined that the arrival of the target user at the store is not possible (NO in step S74), the third arrival registration process is ended.

  According to the above-described third arrival registration process, even if the target user comes near the store (within a predetermined range from the store), for example, the order waiting displayed above the target order waiting information When the number of pieces of information is not equal to or less than a predetermined number, registration of arrival of the target user at the store can be restricted. In other words, registration of arrival at a store can be restricted if the target user visits the store too early. This third arrival registration process is particularly effective when waiting for a turn from the user terminal 40 for which the scheduled entrance time is designated.

  Note that the condition for determining whether or not the registration of the arrival of the target user to the store described above is possible is an example, for example, the scheduled entrance time at the queue indicated by the target queue information (the target It may be a condition based on the scheduled arrival time of the wait information. According to such conditions, for example, when the current time is within a predetermined time from the scheduled arrival time of the target turn waiting information, it is determined that the registration of the arrival of the target user at the shop is possible. It is possible to In the third arrival registration process, the registration of arrival of the target user at the store may be limited based on the scheduled arrival time at the turn waiting indicated by the target turn waiting information.

  According to the above-described arrival registration processing (first to third arrival registration processing), the user who is waiting for the turn from the user terminal 40 can register that the user has arrived at the store.

  Hereinafter, with reference to FIG. 18 and FIG. 19, the specific example of the staff screen displayed on the 2nd shop terminal 30 when the sort button 203 is pressed after the arrival registration processing is executed will be described. Here, the staff screen displayed in the format shown in FIG. 11 will be described.

  Note that the scheduled entrance time of the queue information 106c displayed on the staff screen 200 shown in FIG. 10 described above is between the scheduled entrance time of the queue information 106a and the scheduled entrance time of the queue information 106d. It shall correspond to the time zone. Further, the scheduled arrival time of the waiting information 106b displayed on the staff screen 200 corresponds to the time zone between the scheduled arrival time of the waiting information 106e and the scheduled arrival time of the waiting information 106f. I assume.

  Here, in FIG. 18, the sort button 203 is pressed after the arrival of the user waiting for the turn indicated by the turn waiting information 106c displayed on the staff screen 200 shown in FIG. 10 at the store is registered. An example of the staff screen displayed on the 2nd shop terminal 30 when it is done is shown.

  The order waiting information 106c is displayed at a lower level than the order waiting information 106f because arrival information is "not yet" on the staff screen 300 shown in FIG. 11, but the order screen 106 shown in FIG. It is displayed at an appropriate position (that is, between the queue information 106a and the queue information 106d) according to the scheduled arrival time of the queue information 106c.

  Further, in FIG. 19, the reordering button 203 is pressed after the arrival at the store of the user waiting for the turn indicated by the turn waiting information 106b displayed on the staff screen 200 shown in FIG. 10 is further registered. An example of the staff screen displayed on the 2nd shop terminal 30 when it is done is shown.

  The queue information 106b is displayed at a lower level of the queue information 106f because the arrival information is "not yet" on the staff screen 500, but the staff screen 600 shown in FIG. 19 receives the queue information 106b. It is displayed at an appropriate position according to the store scheduled time (that is, between the waiting information 106e and the waiting information 106f).

  As described above, when the arrival at the store of the user waiting for the turn indicated by the turn waiting information 106c and 106b is registered, the staff screen 600 shown in FIG. Each person can be called in the appropriate order.

  In the above-described arrival registration process (first to third arrival registration processes), position information is automatically transmitted from the user terminal 40 in response to a request from the information management apparatus 10 (management unit 104). When the function for automatically transmitting the position information is turned off in the user terminal 40, the user who holds the user terminal 40 turns on the function. May be notified.

  Moreover, although the above-mentioned arrival registration processing was explained as what is periodically performed, it may be performed, for example according to a user's directions (operation). In this case, position information indicating the position of the user may be transmitted, for example, in response to the user's operation on the user terminal 40.

  Further, although it has been described that one of the first to third arrival registration processes is executed as the arrival registration process in the present embodiment, the process executed as the arrival registration process is a manager of the information management apparatus 10 Alternatively, it may be set (changed) as appropriate by the store staff or the like, or may be automatically changed according to the store's business day (day) or time zone.

  As described above, in the present embodiment, for example, arrival information included in certain turn waiting information (first turn waiting information) indicates that the user (first user) has not arrived at the store, and other turns If arrival information included in the waiting information (second waiting information) indicates that the user (second user) has arrived at the store, the second waiting information has priority over the first waiting information. Is displayed.

  In this embodiment, with such a configuration, the user whose arrival at the store is registered is preferentially called over the user whose arrival at the store is not registered. It becomes possible to realize the operation.

  Specifically, in a store where a plurality of users can wait for a turn, for example, if the user does not respond to a call, the store staff may or may not the user is near the store or visit the store And it is necessary to call the user multiple times until it can be determined that the user is absent. If it is necessary to make such correspondence frequently in a store where waiting is occurring, it is difficult to realize efficient operation in the store.

  On the other hand, according to the configuration in the present embodiment, the staff of the store is prevented from calling a user who has not arrived at the store (a user who has not come near the store or has not yet come to the store). It is possible to

  In addition, the user who is waiting for the turn from the user terminal 40 can register the arrival to the store by performing the operation on the user terminal 40, for example. In this case, in accordance with the operation on the user terminal 40, the arrival information "not yet" included in the waiting information is changed to the arrival information "done". In addition, the registration of arrival to the store of the user is, for example, based on the position information transmitted from the user terminal 40, the position of the user is within a predetermined range from the store (that is, the user is near the store If it is determined that they came to According to this, it becomes possible to call only the user who visits the store more reliably.

  In addition, when it is determined that the position of the user is within a predetermined range from the store based on the position information transmitted from the user terminal 40, the arrival of the user at the store is automatically registered. May be configured (to change the arrival information). According to such a configuration, it is possible to avoid a situation where the user forgets to register for arrival at the store.

  Furthermore, registration of arrival of the user waiting for the turn from the user terminal 40 to the store (that is, change of arrival information) is another use that will enter the store before the user. The configuration may be limited based on the number of turn-waiting information indicating the turn-wait of the person.

  Further, the registration of arrival of the user waiting for the turn from the user terminal 40 to the store may be limited based on the scheduled entrance time at the turn waiting. In addition, when the queue information is the first Web queue information, the scheduled arrival time is earlier than the time when the queue information is registered and the user waiting for the queue indicated by the queue information. It is a time calculated based on the number of order waiting information indicating the order waiting of another user who will enter the store. In addition, when the turn waiting information is the second Web turn wait information, the scheduled entrance time is the time designated by the user when the turn waiting information is registered.

  According to such a configuration, it is possible to prevent a situation in which the store staff calls the user excessively earlier than the time (time zone) at which the store is originally scheduled to enter.

  In the present embodiment, when the user waits for the turn from the user terminal 40, the wait information including the arrival information indicating that the user has not arrived at the store (the first Web turn wait information and the 2Web order waiting information is registered, but when the user waits from the first shop terminal 20, order waiting information (store order) including arrival information indicating that the user has arrived at the shop Waiting information is registered. According to this, since the user who has started waiting for the order at the store is already near the store, it is possible to be called in an appropriate order without separately registering arrival at the store.

  Further, in the present embodiment, for example, when the sort button 203 is pressed on the staff screen 200, the staff screen 300 shown in FIG. 11 or the staff screen 400 shown in FIG. However, the staff screen 300 or 400 may be generated in step S49 shown in FIG. 9 and displayed on the second shop terminal 30.

  In the present embodiment, it is assumed that the user terminal 40 is a portable terminal such as a smartphone, a tablet terminal, and a feature phone. Therefore, in the case where the user terminal 40 registers order waiting information (the first Web order waiting information and the second Web order waiting information) by executing the processes shown in FIGS. The user may be made to respond to a question that confirms whether or not the person terminal 40 is a portable terminal.

  Further, in the present embodiment, in order to receive the position information from the user terminal 40, after carrying the user terminal 40, a message may be displayed on the user terminal 40 to prompt the user to go to the store. Alternatively, a message may be displayed on the user terminal 40 to prompt the user terminal 40 to receive position information (that is, to enable the GPS function).

  Although the information management apparatus 10 is described as one apparatus in the present embodiment, the information management apparatus 10 may be realized by a plurality of apparatuses that can communicate via a network.

  Further, at least a part of the functional configuration of the information management device 10 described in FIG. 3 may be provided, for example, in the first shop terminal 20, the second shop terminal 30, the user terminal 40, and the like.

  The method described in the above-described embodiment is a program that can be executed by a computer, such as a magnetic disk (floppy (registered trademark) disk, hard disk, etc.), optical disk (CD-ROM, DVD, etc.) ), Semiconductor memory, etc. can also be stored and distributed.

  Further, as the storage medium, any storage format may be used as long as it can store a program and can be read by a computer.

  In addition, an operating system (OS) operating on a computer based on an instruction of a program installed in the computer from a storage medium, MW (middleware) such as database management software, network software, etc. realize this embodiment. A part of each process may be executed.

  Furthermore, the storage medium in the present invention is not limited to a medium independent of a computer, but includes a storage medium downloaded and stored or temporarily stored a program transmitted by a LAN, the Internet or the like.

  Further, the storage medium is not limited to one, and the processing in the present embodiment may be executed from a plurality of media, and the storage medium in the present invention may be included, and the medium configuration may be any configuration.

  Note that the computer in the present invention executes each process in the present embodiment based on a program stored in a storage medium, and an apparatus comprising a single personal computer or the like, and a system in which a plurality of apparatuses are connected to a network It may be any configuration such as.

  Further, the computer in the present invention is not limited to a personal computer but also includes an arithmetic processing unit, a microcomputer and the like included in an information processing device, and generically refers to devices and devices capable of realizing the functions of the present invention by a program. .

  The present invention is not limited to the above embodiment as it is, and at the implementation stage, the constituent elements can be modified and embodied without departing from the scope of the invention. In addition, various inventions can be formed by appropriate combinations of a plurality of components disclosed in the above embodiments. For example, some components may be deleted from all the components shown in the embodiment. Furthermore, components in different embodiments may be combined as appropriate.

  DESCRIPTION OF SYMBOLS 10 ... Information management apparatus, 11 ... Bus, 12 ... Nonvolatile memory, 13 ... CPU, 14 ... Main memory, 15 ... Communications part, 20 ... 1st shop terminal, 30 ... 2nd shop terminal, 40 ... User terminal, 101 reception unit 102 first registration unit 103 second registration unit 104 management unit 105 display processing unit 106 storage unit

Claims (11)

A first terminal device operated by a first user, a second terminal device operated by a second user, and a store provided in a store where the first and second users can wait for their turn In the information management apparatus communicably connected to the three terminal devices,
Registering, according to an operation of the first user on the first terminal device, first waiting information indicating that the first user is waiting for the store;
Registration means for registering second waiting information indicating a second user's waiting for the store according to the operation of the second user with respect to the second terminal device;
Display processing means for displaying the registered first and second queue information on the third terminal device in the order of the scheduled arrival times in the queue indicated by each of the first and second queue information Equipped
The first waiting information includes arrival information indicating whether the first user has arrived at the store,
The second waiting information includes arrival information indicating whether the second user has arrived at the store,
The display processing means indicates that the arrival information included in the first waiting information indicates that the first user has not arrived at the store, and the arrival information included in the second waiting information is the second When the user indicates that the user has arrived at the store, the second waiting information is displayed prior to the first waiting information .
Arrival information indicating that the first user included in the first waiting information has not arrived at the store has been changed to arrival information indicating that the first user has arrived at the store In the case, the information management device in which the first order waiting information is displayed again in the order of the scheduled arrival time in the order waiting indicated by the first order waiting information . Further equipped with management means,
When the second terminal device is a user terminal possessed by the second user, the registration unit includes first arrival information indicating that the second user has not arrived at the store. Register waiting information,
The management means is configured such that the second user arrives at the store with the first arrival information included in the registered second waiting information in response to the operation of the second user on the user terminal. The information management apparatus according to claim 1, wherein the information management apparatus changes to second arrival information indicating that there is an event. The management means
Receiving means for receiving position information indicating the position of the second user from the user terminal;
Determining means for determining whether the position indicated by the received position information is within a predetermined range from the store;
If it is determined that the second user is within the predetermined range from the store, the second user can be registered for the arrival of the second user at the store via the user terminal. The information management apparatus according to claim 2, further comprising: notification means for notifying. Further equipped with management means,
When the second terminal device is a user terminal possessed by the second user, the registration unit includes first arrival information indicating that the second user has not arrived at the store. Register waiting information,
The management means
Receiving means for receiving position information indicating the position of the second user from the user terminal;
Determining means for determining whether the position indicated by the received position information is within a predetermined range from the store;
If it is determined that the user is within a predetermined range from the store, it indicates that the second user has arrived at the store with first arrival information included in the registered second waiting information. The information management apparatus according to claim 1, further comprising: a changing unit configured to change the second arrival information.   The change from the first arrival information to the second arrival information is to enter the store earlier than the second user who is waiting for the turn indicated by the registered second waiting information. 5. The information management apparatus according to claim 2, wherein the information management apparatus is limited based on the number of order waiting information indicating another user's order waiting.   The information management according to claim 2 or 4, wherein the change from the first arrival information to the second arrival information is limited based on the scheduled arrival time at the waiting time indicated by the registered second waiting information. apparatus.   The scheduled entrance time is the time at which the second waiting information is registered and the second user who is waiting for the turn indicated by the registered second waiting information enters the store earlier than the second user who is waiting for the turn 7. The information management apparatus according to claim 6, wherein the information management apparatus is calculated based on the number of order waiting information indicating the order waiting of another user to be performed.   7. The information management apparatus according to claim 6, wherein the entry scheduled time is a time designated by the second user when the second waiting information is registered.   When the second terminal device is a store terminal provided in the store, the registration unit is second wait information including arrival information indicating that the second user has arrived at the store The information management apparatus according to claim 1 to register. A first terminal device operated by a first user, a second terminal device operated by a second user, and a store provided in a store where the first and second users can wait for their turn 3) An information management method executed by an information management apparatus communicably connected to three terminal devices,
Registering first waiting information indicating waiting for the store for the first user according to the operation of the first user with respect to the first terminal device;
Registering, in response to an operation of the second user with respect to the second terminal device, second waiting information indicating a waiting for the store for the second user;
Displaying the registered first and second queue information on the third terminal device in the order of the scheduled arrival times in the queue indicated by each of the first and second queue information. ,
The first waiting information includes arrival information indicating whether the first user has arrived at the store,
The second waiting information includes arrival information indicating whether the second user has arrived at the store,
In the displaying step, the arrival information included in the first waiting information indicates that the first user has not arrived at the store, and the arrival information included in the second waiting information is the second When the user indicates that the user has arrived at the store, the second waiting information is displayed prior to the first waiting information .
Arrival information indicating that the first user included in the first waiting information has not arrived at the store has been changed to arrival information indicating that the first user has arrived at the store In this case, the first order waiting information is displayed again in the order of scheduled entrance times in the order waiting indicated by the first order waiting information . A first terminal device operated by a first user, a second terminal device operated by a second user, and a store provided in a store where the first and second users can wait for their turn A program executed by a computer of an information management device communicably connected to three terminal devices,
On the computer
Registering first waiting information indicating waiting for the store for the first user according to the operation of the first user with respect to the first terminal device;
Registering, in response to an operation of the second user with respect to the second terminal device, second waiting information indicating a waiting for the store for the second user;
Displaying the registered first and second queue information on the third terminal device in the order of the scheduled arrival times in the queue indicated by each of the first and second queue information ,
The first waiting information includes arrival information indicating whether the first user has arrived at the store,
The second waiting information includes arrival information indicating whether the second user has arrived at the store,
In the displaying step, the arrival information included in the first waiting information indicates that the first user has not arrived at the store, and the arrival information included in the second waiting information is the second When the user indicates that the user has arrived at the store, the second waiting information is displayed prior to the first waiting information .
Arrival information indicating that the first user included in the first waiting information has not arrived at the store has been changed to arrival information indicating that the first user has arrived at the store In the case where the first order waiting information is a program displayed again in the order of scheduled entrance times in the order waiting indicated by the first order waiting information .

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