JP6335405B1 - Information management apparatus, information management method and program - Google Patents

Abstract

An object of the present invention is to appropriately cope with a case where a user who was absent at the time of calling visits a store again. A registration unit registers a plurality of pieces of turn waiting information indicating a turn waiting for each store of a plurality of users in the order in which the turn waiting is accepted. The display processing unit 104 displays a plurality of registered turn waiting information on the store terminal. The reception unit 101 receives absence information indicating that the user called according to the first turn waiting information among the plurality of turn waiting information displayed on the store terminal is absent. When the absence information is received, the display processing unit 104 hides the first waiting information among the plurality of registered waiting information. The display processing unit 104 displays the first turn waiting information on the store terminal again in response to an operation on the store terminal. [Selection] Figure 3

Description

  The present invention relates to an information management apparatus, an information management method, and a program.

  In general, a user who uses a store such as a restaurant needs to wait until the store becomes available when the store is full when the store visits the store.

  In recent years, a system for managing such a waiting queue (hereinafter referred to as an information management system) has been developed, and in the information management system, it is possible to improve the efficiency of a waiting management task (for example, , See Patent Document 1).

JP 2003-174401 A

  By the way, for example, when the staff of the store calls the first user who is waiting for the turn, if the first user is not waiting in the vicinity (that is, absent at the time of calling), the first user The second user who is waiting in turn next to the user is called.

  However, for example, when the first user visits the store again (that is, returns) after guiding the second user, the response to the first user often differs depending on the store.

  Therefore, an object of the present invention relates to an information management apparatus, an information management method, and a program that can appropriately cope with a case where a user who was absent at the time of calling returns to the store.

  According to one aspect of the present invention, an information management device is provided that is communicably connected to a store terminal provided in a store. The information management apparatus includes a registration unit, a calculation unit, and a notification unit. The registration means is a plurality of turn waiting information indicating a turn waiting time for each of a plurality of users, and is calculated based on the number of turn waiting information registered before the turn waiting information. A plurality of waiting information items each including the first scheduled entry time at the time of registration are registered in the order in which the waiting items are accepted. Based on the number of turn waiting information registered before each of the plurality of turn waiting information and the current time, the calculation means is configured to determine the current user's current state in each turn waiting indicated by the plurality of turn waiting information. The second scheduled entry time is calculated. The notifying means includes a first scheduled entry time included in each of the plurality of waiting information items and a current scheduled second entry time of the user in each waiting time indicated by the plurality of waiting information items. The comparison result is notified by comparing each.

  The present invention makes it possible to appropriately cope with a case where a user who was absent at the time of calling returns to the store.

The figure which shows an example of a structure of an information management system provided with the information management apparatus which concerns on embodiment of this invention. The figure which shows an example of the hardware constitutions of an information management apparatus. The block diagram which shows an example of a function structure of an information management apparatus. The sequence chart which shows an example of the process sequence of the information management system at the time of registering the turn waiting information which shows the turn waiting from a 1st store terminal. The figure which shows an example of the data structure of the turn waiting information registered into the storage part. The sequence chart which shows an example of the process sequence of the information management system at the time of displaying turn waiting information on a 2nd store terminal. The figure which shows an example of a waiting list screen. The figure which shows an example of a waiting list screen. The figure which shows an example of an absence list screen. The figure which shows an example of an absence list screen. The sequence chart which shows an example of the process sequence of the information management system when a user visits a store again after calling. The figure which shows an example of an order designation | designated screen. The figure which shows an example of a waiting list screen. The flowchart which shows the process sequence of the information management apparatus 10 in the case of changing the display of a waiting list screen using store entrance scheduled time.

  Embodiments of the present invention will be described below with reference to the drawings.

  FIG. 1 shows a configuration of an information management system (network system) including an information management apparatus according to the present embodiment. The information management system is a system for managing waiting orders of users in various stores (facility). In this embodiment, the store includes, for example, a restaurant, a pharmacy, a hospital, a beauty salon, a travel agency, a shop where a smartphone or a mobile phone can be purchased and contracted, an amusement facility, and the like. That is, the store in the present embodiment may be a store that can wait in order for the user to use the store.

  As shown in FIG. 1, the information management system includes an information management device 10, a first store terminal 20, and a second store terminal 30. The information management apparatus 10 is connected to the first store terminal 20 and the second store terminal 30 through a network 40 such as the Internet so as to be able to communicate with each other.

  The information management device 10 is a server device having a function for managing waiting for a turn by a user in a store. The functional configuration of the information management apparatus 10 will be described later.

  The 1st store terminal 20 and the 2nd store terminal 30 are provided in the store in which turn waiting is possible. The first store terminal 20 is installed, for example, in the vicinity of a store entrance (that is, storefront), and is mainly used by users (customers) who visit the store. For example, when the store is full when the user visits the store, the user can wait for the turn at the store by operating the first store terminal 20.

  The second store terminal 30 is installed, for example, near the cash register of the store, and is mainly used by store staff (employees, etc.). The staff of the store can check the waiting status at the second store terminal 30.

  In the present embodiment, the first store terminal 20 and the second store terminal 30 will be described as different terminals. However, the first store terminal 20 and the second store terminal 30 may be configured integrally.

  In FIG. 1, the first store terminal 20 and the second store terminal 30 are shown one by one for convenience, but the information management apparatus 10 includes a plurality of first store terminals 20 and second store terminals. 30 may be connected.

  FIG. 2 shows an example of the hardware configuration of the information management apparatus 10 shown in FIG. As shown in FIG. 2, in the information management apparatus 10, a nonvolatile memory 12, a CPU 13, a main memory 14, a communication unit 15, and the like are connected to a bus 11. Note that the nonvolatile memory 12 and the main memory 14 constitute a storage device of the information management apparatus 10.

  The non-volatile memory 12 stores various programs including, for example, an operating system (OS) and a program (hereinafter referred to as an order management program) for managing the waiting order in the store.

  The CPU 13 is a processor that executes various programs stored in the nonvolatile memory 12, for example. Note that the CPU 13 controls the entire information management apparatus 10.

  The main memory 14 is used as, for example, a work area required when the CPU 13 executes various programs.

  Although only the nonvolatile memory 12 and the main memory 14 are shown in FIG. 2, the information management apparatus 10 may include other storage devices such as an HDD (Hard Disk Drive) and an SSD (Solid State Drive). Good.

  The communication unit 15 has a function of controlling communication with external devices such as the first store terminal 20 and the second store terminal 30 via the network 40 such as the Internet. Note that the communication unit 15 can implement a wireless communication function such as a wireless LAN and WiFi (registered trademark), for example.

  FIG. 3 is a block diagram mainly illustrating an example of a functional configuration of the information management apparatus 10 according to the present embodiment. As shown in FIG. 3, the information management apparatus 10 includes a reception unit 101, a registration unit 102, a management unit 103, a display processing unit 104, a storage unit 105, and the like.

  In the present embodiment, each of the units 101 to 104 is executed by the CPU 13 (that is, the computer of the information management apparatus 10) illustrated in FIG. 2 executing the order management program stored in the nonvolatile memory 12 (that is, software). It shall be realized. The order management program can be stored in advance in a computer-readable storage medium and distributed. Further, this program may be downloaded to the information management apparatus 10 via a network, for example.

  Here, although each part 101-104 demonstrated as what is implement | achieved by software, the said each part 101-104 may be implement | achieved by hardware, and may be implement | achieved by the combination structure of software and hardware.

  In the present embodiment, the storage unit 105 is stored in, for example, the nonvolatile memory shown in FIG. 2 or another storage device.

  The accepting unit 101 accepts a waiting order for a store from the first store terminal 20 based on, for example, each operation of a plurality of users on the first store terminal 20. Moreover, the reception part 101 can also receive the turn waiting with respect to a store from the 2nd store terminal 30, for example.

  The registration unit 102 registers (stores) the order waiting information indicating the order waiting in the storage unit 105 when the receiving unit 101 receives the order waiting from the first store terminal 20. In addition, when the reception unit 101 receives a turn waiting from the second store terminal 30, the registration unit 102 registers turn waiting information indicating the turn waiting in the storage unit 105.

  Note that the turn waiting information is stored in the storage unit 105 in the order in which the turn waiting indicated by the turn waiting information is accepted.

  For example, in response to a request from the second store terminal 30, the management unit 103 displays a screen for displaying the order waiting information stored in the storage unit 105 on the second store terminal 30 (hereinafter referred to as an order waiting list screen). ) Is generated.

  In addition, the management unit 103 updates the waiting information stored in the storage unit 105 based on the operation of the store staff on the second store terminal 30.

  The display processing unit 104 transmits the order waiting list screen generated by the management unit 103 to the second store terminal 30 and causes the second store terminal 30 to display the order waiting list screen.

  Hereinafter, with reference to the sequence chart of FIG. 4, a processing procedure of the information management system when registering turn waiting information indicating turn waiting from the first store terminal 20 will be described. Here, a user who waits in turn from the first store terminal 20 is referred to as a target user.

  First, it is assumed that the target user visits a store where the first store terminal 20 (and the second store terminal 30) is provided. In this case, the first store terminal 20 displays a reception screen for receiving a turn waiting for the target user to the store (step S1). In addition, this reception screen is displayed via the browser which operate | moves on the 1st shop terminal 20, for example.

  For example, when the target user visits the store and the store is full, the target user performs an operation on the reception screen displayed on the first store terminal 20. Note that, for example, in order to grasp the number of users of a store, the user may be allowed to perform an operation on the reception screen even when the store is not full.

  The first store terminal 20 includes a touch panel, for example, and the target user can input (designate) the number of people entering the store on the reception screen via the touch panel.

  The reception screen in this embodiment may be anything that can input at least the number of people, but the reception screen can input, for example, the name of the target user, a telephone number, or a request for a store. It may be something like this. When the store is a restaurant or the like, as a request for the store, for example, a table seat, a counter seat, a parlor, or the like can be selected as the type of seat used by the target user. Moreover, you may enable it to select a non-smoking seat or a smoking seat.

  In addition, on the reception screen, in the same manner as a waiting list screen displayed on the second store terminal 30 described later, a waiting situation (list of waiting information) may be displayed.

  Further, although it has been described that the number of people can be input on the reception screen, the number of people may be input when, for example, a “reception” button is pressed on the reception screen.

  As described above, when the target user inputs the number of persons on the reception screen, the first store terminal 20 acquires the number of persons input by the target user (step S2).

  The 1st store terminal 20 transmits the waiting-for-waiting reception request containing the acquired number of people to information management device 10 via network 40 (Step S3).

  The receiving unit 101 included in the information management apparatus 10 receives the waiting-for-waiting reception request transmitted by the first store terminal 20. Thereby, the reception unit 101 receives the turn waiting for the store in which the first store terminal 20 is provided.

  Next, the registration unit 102 generates turn waiting information indicating the turn waiting in order to register the turn waiting received by the receiving unit 101 (step S4).

  Here, the process of step S4 will be described. First, when waiting for turn is received by the reception unit 101, the registration unit 102 issues a reception number for the turn waiting. This reception number is issued as a serial number each time an order waiting is received from the start of business at a store, for example. The reception number is reset when the business day changes.

  Also, the registration unit 102 acquires, for example, the current time as the registration time. The registration time is used as the time when the waiting information is registered. The registration time (current time) is acquired from, for example, a clock in the information management apparatus 10.

  As described above, the storage unit 105 stores, for example, turn waiting information indicating the turn waiting of other users accepted (registered) before the turn waiting of the target user.

  The registration unit 102 calculates the scheduled entry time of the target user based on the acquired registration time and the number of turn waiting information stored in the storage unit 105.

  Specifically, the registration unit 102 sets the target user (set) to the number of waiting information stored in the storage unit 105 (that is, the number of sets of other users who are already waiting in turn). Count the number of waiting groups that are added. Here, it is assumed that the other users (groups) counted as the number of waiting groups are users who have not been guided to the store yet. Processing when the user is guided to the store will be described later.

  Here, in the present embodiment, a time (hereinafter referred to as a unit waiting time) until a set of users waiting for a turn can enter the store is set in advance. For this reason, the registration unit 102 multiplies the preset unit waiting time by the number of waiting groups counted, thereby allowing the target user to enter the store (hereinafter, waiting time). Calculated).

  The unit waiting time only needs to be set for each store on the information management apparatus 10 (information management system) side. The unit waiting time is set in accordance with, for example, the number of customers and the turnover rate according to the business type and business type of the store. However, depending on the situation of the store, etc., there is a case where it is desired to correct the unit waiting time on the store side. In this case, the unit waiting time may be configured such that it can be temporarily corrected according to an operation on the second store terminal 30 by a store staff.

  Here, the unit waiting time has been described as being set on the information management device 10 side, but the unit waiting time is not set on the information management device 10 side, but at the second store terminal 30 provided in each store. The configuration may be set.

  The registration unit 102 calculates the planned entry time of the target user by adding the calculated waiting time to the acquired registration time.

  Further, the registration unit 102 acquires the status of the target user (waiting for the order). The status is “not guided” indicating that the user is not guided to the store (not entering the store), “notified” indicating that the user is guided to the store (entered the store), “Cancel” indicating that the waiting for the order has been canceled is included. As described above, at the time when the turn waiting information is generated in step S4, the registration unit 102 acquires “unguided” as the status of the target user.

  Accordingly, the registration unit 102 generates turn waiting information including the above-described reception number, registration time, scheduled entrance time, and status in addition to the number of people included in the reception request received by the reception unit 101.

  As described above, the waiting information generated in step S4 is registered in the storage unit 105 by the registration unit 102 (step S5).

  When the waiting information is registered in step S5, a notification that the registration is completed (hereinafter referred to as registration completion notification) is transmitted from the information management device 10 to the first store terminal 20 (step S6). The registration completion notification includes a receipt number included in the registered turn waiting information.

  Here, it is assumed that the first store terminal 20 includes a printing device. Thereby, in the 1st store terminal 20, the registration completion notification (included in the reception number) transmitted from the information management device 10 is received, and the waiting card on which the reception number is printed is issued by the printing device. (Step S7). The registration completion notification may include information such as the reception date and time (registration time) in addition to the reception number.

  The target user can enter the store by being called by the store staff based on the reception number printed on the issued turn waiting card.

  Here, FIG. 5 shows an example of the data structure of the turn waiting information registered in the storage unit 105 by executing the process shown in FIG.

  In the example illustrated in FIG. 5, the waiting information 105 a to 105 e is stored (registered) in the storage unit 105. As shown in FIG. 5, the turn waiting information 105a to 105e includes a reception number, the number of people, a registration time, a planned entrance time, and a status. Since the reception number, number of people, registration time, scheduled entry time, and status are as described above, detailed description thereof is omitted here.

  The order wait information 105a to 105e is stored in the order in which the order wait is accepted by the information management apparatus 10 (reception unit 101) (that is, the order of registration time).

  For example, the turn waiting information 105a includes a reception number “1”, the number of people “3”, a registration time “registration time 1”, a planned entrance time “scheduled entrance time 1”, and a status “not yet guided”.

  This turn waiting information 105a is turn waiting information indicating the turn waiting of the user who issued the turn waiting card on which the receipt number “1” is printed, and the number of people using the store is three. It indicates that the time (registration time) when the information 105a is registered is “registration time 1”. Also, according to the turn waiting information 105a, the scheduled entry time of the user who issued the turn waiting card printed with the receipt number “1” is “scheduled entry time 1”, and the status of the user Is “unguided (that is, not yet guided to the store)”.

  Here, the turn waiting information 105a has been described, but the same applies to the other turn waiting information 105b to 105e, and thus detailed description thereof is omitted.

  5 shows only the waiting information 105a to 105e, the storage unit 105 stores all waiting information registered by the user who uses the information management system.

  Here, in the present embodiment, it is necessary for the staff of the store to call the user in order to guide the waiting user to the store. For this reason, on the 2nd store terminal 30, the waiting list screen displayed when the staff of a store calls a user is displayed. Note that the order waiting information (order waiting status) is displayed on the order waiting list screen.

  Hereinafter, with reference to the sequence chart of FIG. 6, a processing procedure of the information management system when displaying the waiting information (order waiting list screen) on the second store terminal 30 will be described.

  When displaying the waiting information on the second store terminal 30, the second store terminal 30 requests the information management device 10 to display (or update) the waiting list screen described above (step S11). The process of step S11 is executed, for example, when an operation is performed on the second store terminal 30 by a store staff or when an operation is not performed on the second store terminal 30 for a predetermined period.

  In response to a request from the second store terminal 30, the management unit 103 acquires the waiting information stored (registered) in the storage unit 105 (step S12). In step S12, among the waiting information stored in the storage unit 105, waiting information having a status of “unguided” (that is, waiting information including a status of “unguided”) is acquired. .

  Next, the management unit 103 generates an order waiting list screen for displaying the order waiting information acquired in step S12 (step S13).

  Note that, in the order waiting list screen generated in step S13, the order waiting information acquired in step S12 is sorted and displayed in the order of the scheduled entrance times included in the order waiting information.

  The display processing unit 104 transmits screen data for displaying the waiting list screen generated in step S33 on the second store terminal 30 to the second store terminal 30 (step S14).

  The second store terminal 30 receives the screen data transmitted by the display processing unit 104. Thereby, in the 2nd store terminal 30, an order waiting list screen is displayed (Step S15). In addition, this waiting list screen is displayed via the browser which operate | moves on the 2nd shop terminal 30, for example.

  Here, FIG. 7 shows an example of the waiting list screen displayed on the second store terminal 30. FIG. 7 shows an order wait list screen 200 on which the order wait information 105a to 105e stored in the storage unit 105 shown in FIG. 5 is displayed.

  In the order waiting list screen 200 shown in FIG. 7, the order waiting information 105a to 105e is displayed from the top in the order of the expected store entry time included in the order waiting information 105a to 105e.

  According to the example of the waiting list screen 200 shown in FIG. 7, the store staff calls the users in the order of the waiting information 105a to 105e to enter the store.

  Note that, in the order waiting list screen 200, waiting times in order waiting indicated by each of the order waiting information 105a to 105e are displayed. As described above, this waiting time is calculated, for example, by multiplying the unit waiting time by the number of waiting groups.

  Although FIG. 7 shows an example in which the waiting time is displayed, the waiting time may be configured not to be displayed. Further, the scheduled entry times included in the turn waiting information 105a to 105e are information for sorting (reordering) the waiting waits when displaying the turn waiting list screen, and are displayed on the turn waiting list screen 200. Absent.

  The staff of the store, when the other users who used the store have finished using the store and the user waiting for the turn can enter the store, the above-mentioned waiting list screen 200, by calling the receipt number included in the turn waiting information displayed at the top of the turn waiting list screen 200, the user who holds the turn waiting card on which the receipt number is printed ( A user who has been issued a waiting card) can enter the store.

  As shown in FIG. 7, the waiting list screen 200 is provided (displayed) with a “guidance” button 201 and an “absent” button 202 in association with each waiting information.

  Here, for example, when the turn waiting information 105a to 105e is displayed on the turn waiting list screen 200, the store staff calls the reception number “1” included in the turn waiting information 105a displayed at the top. Assume a case.

  In this case, if a user who has a turn waiting card printed with the receipt number “1” is waiting in the vicinity, and the user is guided (entered) to the store, the store staff Presses the “Guidance” button 201 displayed in correspondence with the turn waiting information 105 a on the turn waiting list screen 200.

  As described above, when the “Guidance” button 201 displayed in association with the turn waiting information 105a is pressed, the “Guide” button 201 is pressed (that is, according to the turn waiting information 105a). Information indicating that the user waiting for the turn shown is guided to the store (hereinafter referred to as guided information) is transmitted to the information management apparatus 10 together with the reception number “1”, for example. In this case, the reception unit 101 of the information management apparatus 10 receives the reception number “1” and the guided information. The management unit 103 obtains the turn waiting information 105a including the reception number “1” received by the reception unit 101 from the storage unit 105, and has received the status included in the turn waiting information 105a received by the reception unit 101. Update to “Guided” based on information.

  On the other hand, if the user holding the turn waiting card on which the receipt number “1” is printed is not waiting nearby and the user cannot be guided to the store, the store staff waits for the turn. On the list screen 200, the “absent” button 202 displayed in correspondence with the turn waiting information 105a is pressed.

  As described above, when the “absent” button 202 displayed in correspondence with the waiting-for-order information 105a is pressed, the “absent” button 202 is pressed (that is, depending on the waiting-for-order information 105a). Information indicating that the user waiting for the turn shown is absent at the time of calling) (hereinafter referred to as absence information) is transmitted to the information management apparatus 10 together with the reception number “1”, for example. In this case, the reception unit 101 of the information management apparatus 10 receives the reception number “1” and the absence information. The management unit 103 acquires from the storage unit 105 the turn waiting information 105a including the reception number “1” received by the reception unit 101, and the absence information received by the reception unit 101 of the status included in the turn waiting information 105a. Update to “absent” based on

  Further, as described above, when the “absent” button 202 displayed in correspondence with the turn waiting information 105a is pressed, the turn waiting indicated by the turn waiting information 105b next to the turn waiting information 105a is waited. The user (that is, the user holding the turn waiting card with the receipt number “2”) is called and guided to the store. In this case, the “guidance” button 201 displayed in association with the turn waiting information 105b is pressed by the store staff, and the status included in the turn waiting information 105b in the information management apparatus 10 is changed to “Guided”. Updated.

  Here, as described above, on the waiting list screen, the waiting information whose status is “unguided” is displayed. For this reason, for example, as described above, the “absent” button 202 displayed in association with the waiting information 105a is pressed, and the “guidance” button 201 displayed in association with the waiting information 105b is pressed. In this case, the turn waiting information 105a and the turn waiting information 105b are not displayed, and the turn waiting list screen 300 shown in FIG. 8 is displayed on the second store terminal 30.

  Note that the “waiting list” button 203 and the “absence list” button 204 are provided (displayed) on the waiting list screen 200 shown in FIG.

  The “waiting list” button 203 is a button for displaying a waiting list screen as shown in FIG. The waiting list screen 200 shown in FIG. 7 shows a state where the “waiting list” button 203 is pressed (that is, the waiting list screen is displayed). When the “waiting list” button 203 is pressed, the above-described processing shown in FIG. 6 is executed.

  On the other hand, the “absence list” button 204 is, as described above, waiting information when the “absence” button 202 is pressed (the waiting information displayed in association with the “absence” button 202 pressed by the store staff). ) Is a button for displaying a list.

  In other words, the turn waiting list screen 200 shown in FIG. 7 displays (waiting) turn waiting information whose status is “not yet guided”, but when the “absence list” button 204 is pressed, the status is changed. A list of waiting information that is “absent” (absence list screen) is displayed.

  For example, when the “absence list” button 204 is pressed on the waiting list screen 200 shown in FIG. 7, an absence list screen 400 as shown in FIG. 9 is displayed. That is, since there is no turn waiting information whose status is “absent” at the time when the turn waiting list screen 200 is displayed, no turn waiting information is displayed on the absence list screen 400 shown in FIG.

  On the other hand, for example, when the “absence list” button 204 is pressed on the waiting list screen 300 (waiting list screen) shown in FIG. 8, an absence list screen 500 as shown in FIG. 10 is displayed. That is, in the absence list screen 500 shown in FIG. 10, the waiting information (here, waiting information 105a) indicating the waiting order of the user whose “absent” button 202 was pressed because it was absent at the time of calling is displayed. Is done. In the example shown in FIG. 10, the reception number “1” included in the turn waiting information 105a is displayed. Also, as shown in FIG. 10, on the absence list screen 500, the calling time may be displayed together with the reception number “1”. The calling time can be, for example, the time when the “absent” button 202 is pressed on the waiting list screen 200.

  As described above, in the present embodiment, for example, when the user is absent at the time of calling the user according to the turn waiting information displayed on the turn waiting list screen, the order indicating the turn waiting of the user. By changing (updating) the status of the wait information to “absent”, the turn waiting information can be hidden from the turn waiting list screen, and the user waiting for the turn indicated by the next turn waiting information can be called. it can. According to this, even when the user is absent at the time of calling, it is possible to smoothly call the user waiting for the turn.

  On the other hand, if, for example, the user waits for a turn outside the store instead of canceling the turn waiting, the user visits the store again after the call even if the user is absent at the time of the call (returns to the store) Come).

  In this way, the response to the user who visits the store again after calling is often different depending on the store, and the information management system needs to respond flexibly.

  Hereinafter, with reference to the sequence chart of FIG. 11, the processing procedure of the information management system when the user visits the store again after calling will be described. Here, a user who visits the store again after calling is called a target user.

  First, when the target user visits the store again after the call, the store staff presses the “absence list” button 204 on the waiting list screen displayed on the second store terminal 30.

  When the “absence list” button 204 is pressed in this way, the second store terminal 30 requests the information management apparatus 10 to display the absence list screen (step S21).

  The management unit 103 acquires the waiting information stored in the storage unit 105 in response to a request from the second store terminal 30 (step S22). In step S22, among the waiting information stored in the storage unit 105, the waiting information whose status is “absent” (that is, the waiting information including the status “absent”) is acquired.

  Next, the management unit 103 generates an absence list screen for displaying the waiting information acquired in step S22 (step S23).

  The display processing unit 104 transmits screen data for displaying the absence list screen generated in step S23 on the second store terminal 30 to the second store terminal 30 (step S24).

  The second store terminal 30 receives the screen data transmitted by the display processing unit 104. Thereby, the absence list screen is displayed on the second store terminal 30 (step S25). The absence list screen is displayed through a browser that operates on the second store terminal 30, for example, in the same manner as the above-described waiting list screen.

  Here, as shown in FIG. 10, the absence list screen 500 is provided with the “return” button 501 in association with the turn waiting information 105a as described above. The “return” button 501 is a button for returning the order waiting information 105a displayed on the absence list screen 500 to the order waiting list screen. In the example shown in FIG. 10, since only one turn waiting information 105a is displayed, only one “return” button 501 is provided, but the “return” button is displayed on the absence list screen. Is provided for each waiting order information.

  As described above, when the target user (the user waiting for the turn indicated by the turn waiting information 105a displayed on the absence list screen 500) comes to the store again after calling, the target user is again turned to the target user. When waiting, the store staff presses the “return” button displayed on the absence list screen in association with the waiting information. In the following description, the turn waiting information associated with the “return” button pressed by the store staff is referred to as target turn waiting information.

  When the “return” button is pressed in this way, an order designation screen is displayed on the second store terminal 30 (step S26). The order designation screen is a screen for designating the order of calling the target users who are waiting for the turn indicated by the target turn waiting information when the store staff operates the second store terminal 30. In other words, the order specified in the order specification screen is the position displayed on the order wait list screen when the order wait information is returned to the order wait list screen (that is, after being returned to the order wait list screen). In this order).

  Here, FIG. 12 shows an example of the order designation screen. As shown in FIG. 12, the order designation screen 600 includes an order designation field 601, a numeric button area 602, and a “decision” button 603.

  The order designation field 601 is an area where the order of calling the target user is input (designated). The order of the target users can be input to the order designation field 601 by the store staff selecting (pressing) buttons “0” to “9” arranged in the numeric button area 602.

  The order (numerical value) that can be input to the order designation field 601 is 1 or more and m + 1 or less, where m is the number of order waiting information displayed on the order waiting list screen (current number of waiting groups). Numeric value (integer).

  The “decision” button 603 is a button for determining the order of calling the target user input in the order designation field 601.

  The order designation screen 600 shown in FIG. 12 has been described as including the order designation field 601, the numeric button area 602, and the “OK” button 603. For example, the previous screen (absent from the order designation screen 600) There may be further provided a button for returning to the list screen 500), a button for deleting a numerical value input in the order designation field 601, and the like.

  Returning to FIG. 11 again, as described above, when the order of the target user is input to the order designation column 601 and the “decision” button 603 is pressed, the second store terminal 30 waits for the target order waiting information. Request to return to the information list screen. In this case, the second store terminal 30 transmits the reception number included in the target turn waiting information and the order designated on the order designation screen to the information management apparatus 10.

  The reception unit 101 included in the information management apparatus 10 receives the reception number and order transmitted by the second store terminal 30.

  The management unit 103 obtains turn waiting information (target turn waiting information) including the reception number received by the reception unit 101 from the storage unit 105 (step S28).

  The management unit 103 updates the status included in the target turn waiting information acquired in step S28 (step S29).

  In addition, since the target turn waiting information is displayed on the absence list screen, the current status included in the target turn waiting information is “absent”. In this case, the management unit 103 changes the status included in the target order waiting information from “absent” to “not yet” in order to display the target order waiting information again on the order waiting list screen (that is, to return to the order waiting list screen). Change to “Guidance”. The status included in the target turn waiting information may be changed to, for example, “re-guide” indicating that the target turn waiting information has been returned from the absence list screen to the turn waiting list screen. In this case, it is only necessary to display order waiting information whose statuses are “unguided” and “re-guide” on the order waiting list screen.

  Here, in the order waiting list screen, the order waiting information is sorted and displayed in the order of scheduled entry times included in the order waiting information. For this reason, when returning the target turn waiting information to the turn waiting list screen, it is necessary to update (correct) the scheduled entry time.

  Therefore, the management unit 103 updates the scheduled entrance time included in the target turn waiting information based on the order received by the reception unit 101 (step S30). In step S <b> 30, the management unit 103 updates the scheduled store entry time so that the target turn waiting information is displayed at the position in the order received by the receiving unit 101.

  Specifically, when the target turn waiting information is inserted at the position of the order received by the receiving unit 101 in the plurality of turn waiting information arranged in the order of the planned entrance times, The time between the planned entrance times included in the turn waiting information located before and after is calculated. The planned entrance time included in the target turn waiting information is corrected to the planned entrance time calculated in this way.

  For example, as shown in FIGS. 8 and 10, the order waiting information 105c to 105e is displayed on the order waiting list screen 300, the order waiting information 105a is displayed on the absence list screen 500, and the order waiting information 105a is displayed. Assume that you want to return to the waiting list screen.

  Here, assuming that the order “2” is designated on the order designation screen described above, the order waiting information 105a is inserted before (above) the order waiting information 105a when the second order waiting information 105a is inserted in the order waiting list screen 300. The waiting order information located is the waiting order information 105c. Further, the turn waiting information located after (below) the turn waiting information 105a when the turn waiting information 105a is inserted second on the turn waiting list screen 300 is the turn waiting information 105d.

  In this case, the management unit 103 acquires the scheduled store entry time included in the turn waiting information 105c and the scheduled store entry time included in the turn waiting information 105d, and calculates a time between the two scheduled store entry times. Specifically, when the scheduled entry time included in the turn waiting information 105c is, for example, 10:10, and the scheduled entry time included in the turn waiting information 105d is 10:17, the management unit 103 For example, 10:13 is calculated. Thereby, the management unit 103 can update the scheduled entrance time included in the turn waiting information 105a to 10:13.

  When the processing shown in FIG. 6 is executed after the planned entrance time included in the turn waiting information 105a is updated in this way, the turn waiting information 105a is in the second position as shown in FIG. Such a waiting list screen can be generated and displayed.

  Here, the case where the order “2” is designated on the order designation screen has been described. However, when the position (order) between two pieces of order waiting information is designated, the scheduled entry time is similarly updated. Is possible.

  On the other hand, for example, if the order “1 (that is, the top)” is designated on the order designation screen, the order waiting information when the order waiting information 105a is inserted in the first (top) order waiting list screen 300 is displayed. The turn waiting information located after (below) 105a is turn waiting information 105c.

  In this case, the management unit 103 acquires the scheduled entrance time included in the waiting order information 105c included in the waiting order information 105c, and subtracts a predetermined time (for example, 1 minute) from the scheduled entrance time. Calculate the time. Specifically, when the scheduled entrance time included in the turn waiting information 105c is, for example, 10:10, the management unit 103 calculates 10: 9. Thereby, the management unit 103 can update the scheduled entrance time included in the turn waiting information 105a to 10: 9. In this case, the updated scheduled entry time may be any time earlier than the scheduled entry time included in the turn waiting information 105c, but is subtracted in advance from the expected entry time included in the turn waiting information 105c. The determined time is preferably at least shorter than the unit waiting time.

  Further, for example, if the order “4 (that is, the last)” is designated on the order designation screen, the order waiting in the case where the order waiting information 105a is inserted in the fourth (lowest) order on the order waiting list screen 300 is displayed. The turn waiting information located in front (upper) of the information 105a is turn waiting information 105e.

  In this case, the management unit 103 acquires the scheduled entrance time included in the waiting order information 105e included in the waiting order information 105e, and adds a predetermined time (for example, 1 minute) from the scheduled entrance time. Calculate the time. Specifically, when the scheduled entrance time included in the waiting information 105e is, for example, 10:24, the management unit 103 calculates 10:25. As a result, the management unit 103 can update the scheduled entry time included in the turn waiting information 105a to 10:25. In this case, the updated scheduled entry time may be any time later than the scheduled entry time included in the turn waiting information 105e, but is added in advance to the expected entry time included in the turn waiting information 105e. The determined time can be a unit waiting time, for example.

  As described above, in this embodiment, even if the status is updated to “absent” due to the absence at the time of the call, when the customer visits the store again, it is again displayed at an appropriate position on the waiting list screen. It is possible to be displayed.

  Here, a case has been described in which the waiting information whose status is “absent” is returned to the waiting list screen. For example, after the status becomes “absent”, a predetermined period (a certain period) has elapsed. In this case, it is assumed that the turn waiting information (the turn waiting indicated by) is treated as canceled. Specifically, after the absence information is received in the information management apparatus 10 (that is, after the “absence” button is pressed on the waiting list screen), when the predetermined period has elapsed, the waiting information is changed to the waiting information. The included status is updated from “absent” to “cancel” and is not displayed on either the absent list screen or the waiting list screen. It is assumed that a predetermined period for determining whether or not the order waiting information is handled as canceled can be set for each store, for example.

  Here, in this embodiment, although it demonstrated as what produces | generates an order waiting list screen by sorting in order of the entrance expected time contained in each order waiting information, the said order using the said entrance expected time further It is also possible to change the display of the waiting list screen.

  Hereinafter, with reference to the flowchart of FIG. 14, a processing procedure of the information management apparatus 10 when changing the display of the waiting list screen using the scheduled entrance time will be described. Note that the process shown in FIG. 14 is executed, for example, between the processes of steps S13 and S14 shown in FIG. Here, it is assumed that an order waiting list screen is generated for sorting and displaying the order waiting information acquired in step S12 shown in FIG.

  First, the management unit 104 acquires the current time (step S41). The current time can be obtained from, for example, a clock built in the information management apparatus 10.

  Next, the processing of steps S42 to S47 is executed for each of the turn waiting information displayed on the turn waiting list screen. Hereinafter, the order waiting information to be processed is referred to as target order waiting information. A user who is waiting for a turn indicated by the target turn waiting information is referred to as a target user.

  In this case, the management unit 103 determines the number of waiting information items that are scheduled to enter earlier than the target waiting information items among the waiting information items displayed on the waiting list screen (that is, in order before the target user). The number of waiting groups obtained by adding the target user (group) to the number of waiting groups) is counted (step S42). Note that the order waiting information whose scheduled entry time is earlier than the target order waiting information is the order waiting information positioned higher than the target order waiting information on the order waiting list screen.

  The management unit 103 may enter the store (that is, use the store) by multiplying the unit waiting time set in advance by the number of waiting groups counted in step S42. The time (waiting time) until it can be calculated is calculated (step S43).

  Next, the management unit 103 calculates the scheduled entrance time by adding the waiting time calculated in step S43 to the current time acquired in step S41 (step S44).

  Here, as described above, each of the waiting-for-order information stored in the storage unit 105 includes the scheduled entry time, and this scheduled entry time is the waiting for the order when the waiting-order information is registered. It is based on the situation of. On the other hand, the estimated store entry time calculated in step S44 is based on the current waiting situation. Therefore, the planned store entry time included in the target turn waiting information (the planned store entry time assumed when registering the target turn wait information) and the planned store entry time (current time) calculated in step S44 for the target turn waiting information. May be different depending on the turnover rate in the store after registration of the target turn waiting information.

  Therefore, the management unit 103 includes the scheduled entrance time included in the target turn waiting information (hereinafter referred to as the scheduled entrance time at the time of registration) and the scheduled entrance time calculated in step S44 (hereinafter, the current entrance schedule). The difference between the time and the notation is calculated (step S45).

  The management unit 103 determines whether or not the difference calculated in step S45 is greater than or equal to a predetermined value (hereinafter referred to as a threshold) (step S46). In step S46, it is assumed that the difference is greater than or equal to the threshold when the current scheduled entrance time is later than the scheduled entrance time at the time of registration. That is, even if the difference (absolute value) calculated in step S45 is greater than or equal to the threshold value, if the current scheduled entry time is earlier than the scheduled entry time at the time of registration, in step S46. It is assumed that the difference is not determined to be greater than or equal to the threshold value.

  When it is determined that the difference is equal to or greater than the threshold (YES in step S46), the management unit 103 processes the display of the target turn waiting information on the turn waiting list screen (step S47). In this case, the target turn waiting information is, for example, highlighted on the turn waiting list screen.

  When the process of step S47 is executed, it is determined whether or not the processes of steps S42 to S47 have been executed for all the order waiting information displayed on the order waiting list screen (step S48).

  If it is determined that processing has not been executed for all the waiting information (NO in step S48), the process returns to step S42 and is repeated. In this case, the processing of steps S42 to S47 is executed using the waiting information for which processing is not executed as the waiting information for target.

  On the other hand, when it is determined that the process has been executed for all the waiting information (YES in step S48), the process illustrated in FIG.

  If it is determined in step S46 that the difference is not equal to or greater than the threshold value (NO in step S46), the process in step S47 is not executed, and the process in step S48 is executed.

  As described above, according to the process shown in FIG. 14, the display of each turn waiting information on the turn waiting list screen can be changed by comparing the scheduled entry time at the time of registration with the current scheduled entry time. it can.

  Here, it has been described that the order waiting information determined that the difference is equal to or greater than the threshold is highlighted on the order waiting list screen, but it is possible to notify store staff that the difference is equal to or greater than the threshold. If so, the turn waiting information may be displayed in another manner. Further, instead of changing the display of the waiting information, it may be notified that the difference is equal to or greater than a threshold value by, for example, an alarm or voice.

  Note that, as described above, when the user is guided to the store (the user is allowed to enter the store), the information management apparatus 10 may acquire the actual guidance time when the user waits for the turn. The guidance time is, for example, the time when the information management device 10 receives the guided information transmitted from the second store terminal 30 when the “guidance” button is pressed by the store staff on the waiting list screen, It can be acquired from a clock or the like built in the information management apparatus 10 when the guided information is received. The guidance time is, for example, the time when the “Guidance” button is pressed, and the information management apparatus 10 acquires the guidance time by transmitting the guided information including the guidance time from the second store terminal 30. It may be. In this case, the storage unit 105 stores turn waiting information that further includes the guidance time acquired by the information management apparatus 10.

  Here, the difference between the scheduled entry time at the time of registration and the guidance time is the difference between the expected entry time at the time of registration and the actual entry time, the turnover rate in the store, the efficiency of work, It is an indicator of whether the system (number of staff, etc.) is appropriate.

  Therefore, in the present embodiment, for example, the difference between the scheduled entry time at the time of registration and the guidance time is calculated for each waiting information, and the list of the differences is displayed on the second store terminal 30. Is possible. In this case, the planned entry time and guidance time at the time of registration may be displayed together with the calculated difference, or other information included in the waiting information may be further displayed.

  As described above, in the present embodiment, a plurality of turn waiting information indicating turn waiting for each store of a plurality of users is registered in the order in which the turn waiting is accepted, and the plurality of registered turn waiting information. Is displayed on the second store terminal 30. Moreover, in this embodiment, it shows that the user called according to one turn waiting information (1st turn waiting information) among the several turn waiting information displayed on the 2nd shop terminal 30 is absent. When the absence information is received, the first waiting information is not displayed. Further, in the present embodiment, the first turn waiting information is displayed again on the second store terminal 30 in response to an operation on the second store terminal 30.

  In this embodiment, with such a configuration, when a user is absent at the time of calling according to the turn waiting information displayed on the turn waiting list screen, the turn waiting information is displayed on the turn waiting list screen. If the user visits the store again after the call, the waiting information can be displayed on the waiting list screen again. That is, in the present embodiment, even when a user who was absent at the time of calling according to the turn waiting information displayed on the turn waiting list screen visits the store again, an appropriate response such as calling the user again is taken. It becomes possible to do.

  In addition, after the absence information is received, a predetermined period has elapsed without performing a predetermined operation (an operation for returning the waiting information to the waiting list screen) on the second store terminal 30 (that is, the user If the customer does not visit the store again), the waiting order of the user is treated as canceled.

  In the present embodiment, a plurality of waiting information items are displayed on the second store terminal 30 in the order of the scheduled entry times (first scheduled entry times) at the time of registration included in each of the waiting information items. When displaying a plurality of turn waiting information including the first turn waiting information on the second store terminal 30 again, the scheduled entry time at the time of registration included in the first turn waiting information is updated. In the present embodiment, with such a configuration, when the first turn waiting information is displayed again on the turn waiting list screen, a plurality of turns including the first turn waiting information are based on the updated scheduled entry times. It is possible to display the waiting information in an appropriate order.

  Further, in the present embodiment, the first store is configured to update the scheduled entry time at the time of registration included in the first turn waiting information based on an operation for designating the order of calling the user to the second store terminal 30. The first waiting information can be displayed in the order intended by the staff of the store operating the terminal 30. That is, in the present embodiment, since the first waiting information can be displayed on the waiting list screen so as to be called in an arbitrary order, for example, different actions are taken depending on the situation of the store (for example, the order). Can be changed).

  In the present embodiment, the user's current scheduled entry time (second scheduled entry time) of each of the turn waits indicated by the plurality of turn waiting information is calculated, and each of the plurality of turn waiting information is calculated. By comparing the planned entry time at the time of registration and the calculated current entry time, the display of a plurality of waiting information is changed. Specifically, in the present embodiment, when the difference between the scheduled entrance time at the time of registration and the current scheduled entrance time is equal to or greater than a threshold value, the waiting information is highlighted on the waiting list screen. . In the present embodiment, with such a configuration, when the current scheduled entry time is significantly behind the scheduled entry time at the time of registration, the store staff can be notified of that fact. It becomes possible. According to such notification, the staff of the store can take measures to improve the turnover rate of the store, for example.

  In the present embodiment, it is also possible to display a list of differences between the scheduled store entry time at the time of registration and the guide time to the actual store. As described above, this difference (list) is an indicator of whether the turnover rate in the store, the efficiency of work, and the system (number of staff, etc.) are appropriate. For this reason, store managers, etc., should analyze the difference between the scheduled entry time at registration and the actual guide time to analyze the turnover rate, operational efficiency, and whether the system is appropriate. The list of can be used. In the present embodiment, the difference list has been described as being displayed on the second store terminal 30, but the difference list may be output to, for example, a display or an external device.

  In addition, when the guidance time to the actual store described above is later than the scheduled entry time at the time of registration, the difference between the scheduled entry time at the time of registration and the guidance time is assumed at the time of waiting information registration. This is equivalent to the time (hereinafter referred to as delay time) that the user waits beyond the waiting time. In this case, for example, by specifying a time zone where a delay time occurs based on the difference calculated for each of the turn waiting information, it is possible to improve the operation in the time zone, for example.

  In addition, when there is a delay time throughout the day regardless of the time zone, there is a possibility that the setting of the unit waiting time used for calculating the scheduled entry time (waiting time), for example, may not be appropriate. . In other words, when the delay time occurs frequently, the unit waiting time can be automatically adjusted (the setting is changed so that the unit waiting time becomes longer). Whether or not there is a lot of delay time is, for example, a delay time has occurred in the waiting information registered during one day (that is, the guide time is later than the scheduled entry time at the time of registration). The determination can be made based on the ratio of the turn waiting information indicating the turn waiting.

  In the present embodiment, the list of differences between the scheduled entry time and the guidance time at the time of registration is described as being displayed. However, for the above analysis, for example, the registration time and guidance included in the waiting information are included. Average value of difference with time (that is, actual waiting time) or comparison result between scheduled entry time and guidance time at the time of registration (for example, waiting for the order in which the store could be entered according to the scheduled entry time) Or the like may be displayed on the second store terminal 30. Whether or not the store has been entered according to the scheduled entrance time can be determined based on, for example, whether or not the guidance time is within a predetermined range of the scheduled entrance time at the time of registration.

  In addition, in this embodiment, although demonstrated as what registers turn waiting information from the 1st store terminal 20 (or 2nd store terminal 30), the said turn waiting information is the user terminal which a user uses, for example. The configuration may be registered via a network such as the Internet used. The user terminal includes, for example, a feature phone, a smartphone, a tablet terminal, a personal computer (PC), and the like.

  In the present embodiment, the information management apparatus 10 has been described as a single apparatus. However, for example, a configuration in which the functions of the information management apparatus 10 are distributed among a plurality of apparatuses may be employed.

  The method described in the above-described embodiment includes, as programs that can be executed by a computer, a magnetic disk (floppy (registered trademark) disk, hard disk, etc.), an optical disk (CD-ROM, DVD, etc.), a magneto-optical disk (MO), It can also be stored and distributed in a storage medium such as a semiconductor memory.

  In addition, as long as the storage medium can store a program and can be read by a computer, the storage format may be any form.

  In addition, an OS (operating system) operating on the computer based on an instruction of a program installed in the computer from the storage medium, MW (middleware) such as database management software, network software, and the like implement the present embodiment. A part of each process may be executed.

  Furthermore, the storage medium in the present invention is not limited to a medium independent of a computer, but also includes a storage medium in which a program transmitted via a LAN or the Internet is downloaded and stored or temporarily stored.

  Further, the number of storage media is not limited to one, and the case where the processing in the present embodiment is executed from a plurality of media is also included in the storage media in the present invention, and the media configuration may be any configuration.

  The computer according to the present invention executes each process according to the present embodiment based on a program stored in a storage medium, and includes a single device such as a personal computer or a system in which a plurality of devices are connected to a network. Any configuration may be used.

  The computer in the present invention is not limited to a personal computer, but includes a processing unit, a microcomputer, and the like included in an information processing device, and is a generic term for devices and devices that can realize the functions of the present invention by a program. .

  Note that the present invention is not limited to the above-described embodiment as it is, and can be embodied by modifying the constituent elements without departing from the scope of the invention in the implementation stage. Moreover, various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the embodiment. For example, some components may be deleted from all the components shown in the embodiment. Furthermore, constituent elements over different embodiments may be appropriately combined.

  DESCRIPTION OF SYMBOLS 10 ... Information management apparatus, 11 ... Bus, 12 ... Non-volatile memory, 13 ... CPU, 14 ... Main memory, 15 ... Communication part, 20 ... 1st shop terminal, 30 ... 2nd shop terminal, 101 ... Reception part, 102 ... Registration unit, 103 ... Management unit, 104 ... Display processing unit, 105 ... Storage unit.

Claims (6)

In an information management device that is communicably connected to a store terminal provided in a store,
A plurality of pieces of turn-waiting information indicating a turn-wait for each of the stores of the plurality of users, the first time at the time of registration calculated based on the number of turn-waiting information registered before the turn-waiting information A registration means for registering a plurality of waiting information items each including a scheduled entry time, in the order in which the waiting times are accepted;
Based on the number of turn waiting information registered before each of the plurality of turn waiting information and the current time, the current second store of the user in each turn waiting indicated by the plurality of turn waiting information A calculation means for calculating the scheduled time;
By comparing the first scheduled entry time included in each of the plurality of turn waiting information and the user's current second scheduled entry time of each turn waiting indicated by the plurality of turn waiting information, respectively. An information management apparatus comprising: a notification unit that notifies the comparison result. In an information management device that is communicably connected to a store terminal provided in a store,
A plurality of pieces of turn-waiting information indicating a turn-wait for each of the stores of the plurality of users, the first time at the time of registration calculated based on the number of turn-waiting information registered before the turn-waiting information A registration means for registering a plurality of waiting information items each including a scheduled entry time, in the order in which the waiting times are accepted;
An acquisition means for acquiring, for each turn waiting information, a time at which a user called according to the turn waiting indicated by each of the plurality of turn waiting information is guided to the store;
An information management device comprising: an output unit that outputs a list of differences between a first scheduled entry time included in each of the plurality of waiting information items and a time acquired for each waiting information item. An information management method executed by an information management device that is communicably connected to a store terminal provided in a store,
A plurality of pieces of turn-waiting information indicating a turn-wait for each of the stores of the plurality of users, the first time at the time of registration calculated based on the number of turn-waiting information registered before the turn-waiting information Registering a plurality of wait-for-wait information each including a scheduled entry time in the order in which the wait-for-wait is accepted;
Based on the number of turn waiting information registered before each of the plurality of turn waiting information and the current time, the current second store of the user in each turn waiting indicated by the plurality of turn waiting information Calculating a scheduled time;
By comparing the first scheduled entry time included in each of the plurality of turn waiting information and the user's current second scheduled entry time of each turn waiting indicated by the plurality of turn waiting information, respectively. An information management method comprising: notifying the comparison result. An information management method executed by an information management device that is communicably connected to a store terminal provided in a store,
A plurality of pieces of turn-waiting information indicating a turn-wait for each of the stores of the plurality of users, the first time at the time of registration calculated based on the number of turn-waiting information registered before the turn-waiting information Registering a plurality of wait-for-wait information each including a scheduled entry time in the order in which the wait-for-wait is accepted;
Acquiring for each said waiting information, the time at which the user who was called in accordance with the waiting waiting indicated by each of the waiting information is guided to the store;
An information management method comprising: outputting a list of differences between a first scheduled entry time included in each of the plurality of waiting information items and a time acquired for each waiting information item. A program executed by a computer of an information management device that is communicably connected to a store terminal provided in a store,
In the computer,
A plurality of pieces of turn-waiting information indicating a turn-wait for each of the stores of the plurality of users, the first time at the time of registration calculated based on the number of turn-waiting information registered before the turn-waiting information Registering a plurality of wait-for-wait information each including a scheduled entry time in the order in which the wait-for-wait is accepted;
Based on the number of turn waiting information registered before each of the plurality of turn waiting information and the current time, the current second store of the user in each turn waiting indicated by the plurality of turn waiting information Calculating a scheduled time;
By comparing the first scheduled entry time included in each of the plurality of turn waiting information and the user's current second scheduled entry time of each turn waiting indicated by the plurality of turn waiting information, respectively. A program for executing the step of notifying the comparison result. A program executed by a computer of an information management device that is communicably connected to a store terminal provided in a store,
In the computer,
A plurality of pieces of turn-waiting information indicating a turn-wait for each of the stores of the plurality of users, the first time at the time of registration calculated based on the number of turn-waiting information registered before the turn-waiting information Registering a plurality of wait-for-wait information each including a scheduled entry time in the order in which the wait-for-wait is accepted;
Acquiring for each said waiting information, the time at which the user who was called in accordance with the waiting waiting indicated by each of the waiting information is guided to the store;
A program for executing a step of outputting a list of differences between the first scheduled entrance time included in each of the plurality of waiting information items and the time acquired for each waiting information item.

Images