JP2019117439A - Information management device, information management method and program - Google Patents

Abstract

To improve convenience of both a shop and a user using the shop in managing waiting for the shop.SOLUTION: An information management device is communicatably connected to a shop terminal to be provided in a shop, and a user terminal to be used by a user. The information management device comprises: first registration means that registers a plurality of first waiting information indicative of waiting for the shop of each of other users on the basis of each operation of a plurality of other users with respect to the shop terminal; second registration means that registers second waiting information indicative of waiting for the shop of the user on the basis of the operation of the user with respect to the user terminal; and management means that, when a prescribed condition about the other user registering the first waiting information is satisfied, permits to register the second waiting information, and when the prescribed condition is not satisfied, refuses to register the second waiting information.SELECTED DRAWING: Figure 3

Description

  The present invention relates to an information management apparatus, an information management method, and a program.

  Generally, if a user who uses a store such as a restaurant visits the store, the store needs to wait until the store becomes available when the store is fully occupied.

  In recent years, a system for managing such a queue has been developed, and in this system, the management work of the queue can be made efficient (see, for example, Patent Document 1).

JP, 2017-004390, A

  However, in the above-described system, since the queue waiting performed by the user who has visited the store is managed, the queue waiting performed using the portable terminal is not considered. For this reason, the relationship between the waiting performed by the user visiting the store and the waiting performed using the mobile terminal is not considered either, and the store and the user who have introduced the system It is not convenient for both parties.

  Therefore, an object of the present invention is to provide an information management apparatus, an information management method, and a program that can improve the convenience of both the shop and the user who uses the shop when managing waiting for the shop. It is to provide.

  According to one aspect of the present invention, the information management apparatus is communicably connected to the shop terminal provided in the shop and the user terminal used by the user. The information management apparatus registers, based on operations of a plurality of other users on the shop terminal, a plurality of first waiting information indicating waiting for the shops of the other users. 1 registration means, second registration means for registering second order waiting information indicating the user waiting for the store based on the user's operation on the user terminal, and the first order waiting information Allows the registration of the second waiting information when the predetermined condition regarding the other user who has registered is satisfied, and refuses the registration of the second waiting information when the predetermined condition is not satisfied. Management means for

  The present invention makes it possible to improve the convenience of both the store and the user who uses the store in managing the waiting for the store.

FIG. 1 is a diagram showing an example of a schematic configuration of an information management system according to an embodiment. FIG. 2 is a block diagram showing an example of the hardware arrangement of an information management apparatus according to the embodiment; FIG. 2 is a functional block diagram showing main functions of the information management apparatus according to the embodiment; The sequence chart which shows an example of the process sequence of the information management system which concerns on the same embodiment. The sequence chart which shows an example of another processing procedure of the information management system concerning the embodiment. The figure which shows an example of the data structure of the waiting information which concerns on the embodiment. 5 is a flowchart showing an example of the processing procedure of the information management apparatus according to the embodiment; The figure which shows the example of a screen displayed on the user terminal which concerns on the same embodiment. The figure which shows the example of another screen displayed on the user terminal which concerns on the same embodiment.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

  FIG. 1 shows the configuration of an information management system (network system) provided with an information management apparatus according to the present embodiment. The information management system is a system for managing the waiting for the user in various stores (facilities). In the present embodiment, the shop includes, for example, a restaurant, a pharmacy, a hospital, a beauty salon, a travel agency, a shop where a smartphone or a mobile phone can be purchased and contracted, an amusement facility, and the like. That is, the store in the present embodiment may be any store that can be queued for the user to use the store.

  As shown in FIG. 1, the information management system includes an information management device 10, a shop terminal 20, and a user terminal 30. The information management device 10 is communicably connected to the shop terminal 20 and the user terminal 30 via the network N such as the Internet.

  The information management device 10 is a server device having a function for managing the waiting by the user at the store. The functional configuration of the information management apparatus 10 will be described later.

  The store terminal 20 is provided in a store that can be queued. The store terminal 20 is installed, for example, in the vicinity of the entrance (that is, a storefront) of the store and is mainly used by a user (a customer) who visits the store. For example, when the store is fully occupied when the user visits the store, for example, the user can wait for a turn at the store by operating the store terminal 20.

  The user terminal 30 is, for example, a terminal used by a user who uses a store, and includes, for example, a smartphone, a tablet terminal, a personal computer (PC), a feature phone, and the like. The user terminal 30 can receive the screen data generated by the information management apparatus 10 using an application or a browser installed in advance, and can display the screen indicated by the screen data on the display. The user terminal 30 is used, for example, to wait for the store from a place other than the store.

  Although one store terminal 20 and one user terminal 30 are shown in FIG. 1 for the sake of convenience, a plurality of store terminals 20 may be connected to the information management apparatus 10, or a plurality of the store terminals 20 may be connected. The user terminal 30 of may be connected.

  Here, the type of waiting for order managed by the information management apparatus 10 will be described.

  One is waiting for the order to be performed using the shop terminal 20 (hereinafter referred to as “waiting for the shop order”) as described above. When waiting for the store order, the user can go to the store, and by operating the store terminal 20 when the store is fully occupied, it is possible to line up at the end of the queue waiting for the order.

  The other is waiting for the order to be performed using the user terminal 30 (hereinafter referred to as "waiting for portable order"). In the case of waiting for the portable order, the user can line up at the end of the waiting queue by operating the user terminal 30 when the store is full, even without going to the store. According to this, the user can join the queue before going to the store, instead of joining the queue after going to the store, so the waiting time at the store can be reduced. .

  It should be noted that waiting for the order to be performed by operating the user terminal 30, that is, waiting for the order for carrying is waiting for the order that can be performed only by the user who has registered the user information in the information management apparatus 10 in advance.

  FIG. 2 shows an example of the hardware configuration of the information management apparatus 10 shown in FIG. As shown in FIG. 2, in the information management device 10, the non-volatile memory 12, the CPU 13, the main memory 14, the communication unit 15 and the like are connected to the bus 11. The non-volatile memory 12 and the main memory 14 constitute a storage device of the information management device 10.

  The non-volatile memory 12 stores, for example, various programs including an operating system (OS) and a program P (hereinafter, referred to as a “waiting management program”) for managing the waiting in the above-mentioned store.

  The CPU 13 is, for example, a processor that executes various programs stored in the non-volatile memory 12. The CPU 13 executes control of the entire information management apparatus 10.

  The main memory 14 is used as, for example, a work area required when the CPU 13 executes various programs.

  Although only the non-volatile memory 12 and the main memory 14 are shown in FIG. 2, the information management apparatus 10 may include other storage devices such as a hard disk drive (HDD) and a solid state drive (SSD). Good.

  The communication unit 15 has a function of controlling communication with external devices such as the shop terminal 20 and the user terminal 30 via the network N such as the Internet. The communication unit 15 can realize, for example, a wireless communication function such as a wireless LAN and Wifi (registered trademark).

  FIG. 3 shows a main functional configuration of the information management apparatus 10 realized by the CPU 13 of the information management apparatus 10 executing the above-described queue management program P. The order waiting management program P can be distributed by being stored in advance in a computer readable storage medium. Also, the program P may be downloaded to the information management apparatus 10 via, for example, the network N.

  As shown in FIG. 3, the information management apparatus 10 includes a reception unit 101, a first registration unit 102, a second registration unit 103, a management unit 104, a display processing unit 105, and the like. The storage device constituted by the non-volatile memory 12 and the main memory 14 stores order waiting information described later.

  In the present embodiment, as described above, the respective units 101 to 105 are described as being realized by the CPU 13 executing the queue management program P (that is, software), but the present invention is not limited to this. Each unit 101 to 105 may be realized by hardware, or may be realized by a combination of software and hardware.

  The receiving unit 101 receives an order wait for the store from the store terminal 20 based on the operation of each of the plurality of users on the store terminal 20. Further, based on the user's operation on the user terminal 30, the receiving unit 101 receives from the user terminal 30 a queue for the store.

  The first registration unit 102 registers (stores) order waiting information indicating the order waiting in the storage device when the reception unit 101 receives an order waiting from the shop terminal 20. When the reception unit 101 receives an order waiting from the user terminal 30, the second registration unit 103 registers (stores) order waiting information indicating the order waiting in the storage device.

  The order waiting information is stored in the storage device in the order in which the order waiting indicated by the order waiting information is accepted.

  The management unit 104 displays screen data for displaying, on a terminal for store staff, queue waiting information stored in a storage device in response to a request from a staff (employee) of a store where the store terminal 20 is installed. Generate In addition, the management unit 104 stores the queue information stored in the storage device in response to a request from a user who is waiting for the turn at the store where the shop terminal 20 is installed or a user who is waiting for the turn from now on, Screen data to be displayed on the store terminal 20 is generated. Furthermore, in response to various requests from the user operating the user terminal 30, the management unit 104 generates various screen data regarding waiting for mobile order.

  The display processing unit 105 transmits the screen data generated by the management unit 104 to various terminals via the communication unit 15, and causes the various terminals to display the screen indicated by the screen data.

  Next, with reference to the sequence chart of FIG. 4, the processing procedure of the information management system when registering the order waiting information indicating the order waiting from the shop terminal 20 will be described. Here, a user who is waiting for order from the shop terminal 20 is referred to as a target user.

  First, it is assumed that the target user visits the store where the store terminal 20 is installed. In this case, the shop terminal 20 displays a reception screen for receiving a queue for the shop from the target user (step S1). The reception screen is displayed via a browser operating on the shop terminal 20.

  For example, if the store is fully occupied when the target user visits the store, the target user performs an operation on the reception screen displayed on the store terminal 20. In addition, for example, in order to grasp the number of users of the store, the user may be allowed to perform an operation on the reception screen even when the user is not in the full state.

  The store terminal 20 includes, for example, a touch panel, and the target user can input (designate), for example, the number of people entering the store on the reception screen via the touch panel. The reception screen may further display the total number of sets of users currently waiting for the turn, that is, the current number of waiting groups.

  In the reception screen in the present embodiment, any person who can enter at least the number of people may be input, but the reception screen may input, for example, the name of the target user, the telephone number, the request for the store, etc. It may be something like When the store is a restaurant or the like, for example, a table seat, a counter seat, and a seat can be selected as a type of seat used by the target user as a request for the store. Alternatively, a non-smoking seat or a smoking seat may be selected.

  Further, on the reception screen, as described above, the status of waiting for the order (list of order waiting information) may be displayed in addition to the current number of waiting groups described above.

  Here, although it has been described that the number of people can be input on the reception screen, the number of people may be input when, for example, the reception button is pressed on the reception screen.

  As described above, when the target user inputs the number of people on the reception screen, the shop terminal 20 acquires the number of people input by the target user (step S2).

  The store terminal 20 transmits an acceptance request for waiting for a turn including the acquired number of people to the information management apparatus 10 via the network N (step S3).

  The reception unit 101 included in the information management device 10 receives the reception request for waiting for the turn transmitted by the shop terminal 20. Thereby, the reception unit 101 receives an order wait for the store where the store terminal 20 is provided.

  Next, the first registration unit 102 generates order waiting information indicating the order waiting, in order to register the order waiting received by the receiving unit 101 (step S4).

  Here, the process of step S4 will be described. First, when the reception unit 101 receives an order waiting, the first registration unit 102 issues a reception number for the order waiting. The reception number is issued, for example, as a serial number each time a store's business is started and waiting for the order is received. The reception number shall be reset if the business day changes.

  Further, the first registration unit 102 acquires the time (registration time) at which the reception unit 101 receives the waiting for the turn. Note that this registration time is acquired from, for example, a clock in the information management apparatus 10.

  In addition, the first registration unit 102 acquires information of the route waiting for the turn. The route indicates how the queue has been queued. Here, since the reception request from the shop terminal 20 is received, the first registration unit 102 acquires “shop” as a route.

  Thus, the first registration unit 102 generates order waiting information including the above-described reception number, registration time, and route in addition to the number of people included in the reception request received by the reception unit 101.

  As described above, the queue information generated in step S4 is registered in the storage device by the first registration unit 102 (step S5).

  When the queue information is registered in step S5, a notification (hereinafter referred to as "registration completion notification") indicating that the registration is completed is transmitted from the information management device 10 to the shop terminal 20 (step S6). The registration completion notice includes the reception number and the like included in the registered turn waiting information.

  Here, it is assumed that the shop terminal 20 incorporates a printing device. As a result, the store terminal 20 receives (the reception number included in) the registration completion notification transmitted from the information management device 10, and the printing apparatus issues a queue card on which the reception number is printed (step S7). In addition to the reception number, the registration completion notification may further include information such as reception date (registration time).

  The target user can enter the store by being called by the store staff based on the reception number printed on the issued waiting card.

  Next, with reference to the sequence chart of FIG. 5, the processing procedure of the information management system when registering order waiting information indicating the order waiting from the user terminal 30 will be described. Here, the user who is waiting for the turn from the user terminal 30 is referred to as a target user.

  First, when the target user waits for a turn from the user terminal 30, the target user has a login ID and password assigned to the target user in a predetermined Web page (site) (hereinafter referred to as “target usage The user is logged in to the information management system (the information management apparatus 10) by inputting “a log-in ID and password of the person” (step S11).

  The login ID and password of the target user are set, for example, when the target user performs member registration and the like. It is assumed that the login ID and password of the target user are managed in the information management apparatus 10. Thereby, although not shown in FIG. 5, the login ID and the password inputted in the user terminal 30 are transmitted from the user terminal 30 to the information management apparatus 10, and the login ID and the password are transmitted to the information management apparatus 10. The target user can log in if it matches the login ID and password of the target user managed in.

  When logging in to the information management system in step S11, the user terminal 30 displays a screen (hereinafter, referred to as a "first input screen") on which the number of people entering the store can be input. The target user operates the user terminal 30 to input the number of people on the first input screen.

  In addition, the first input screen displayed on the user terminal 30 is, for example, capable of inputting the name of the target user, the telephone number, the request for the store, etc. Also good.

  As described above, when the target user inputs the number of people on the first input screen, the user terminal 30 acquires the number of people input by the target user (step S12).

  When the process of step S12 is executed, the user terminal 30 transmits, to the information management apparatus 10 via the network N, an acceptance request for waiting for a turn including the number of persons acquired in the step S12 (step S13).

  The receiving unit 101 included in the information management apparatus 10 receives the waiting request for waiting for the turn transmitted by the user terminal 30. Thereby, the reception unit 101 receives the waiting for the store.

  Next, the second registration unit 103 generates order waiting information indicating the order waiting, in order to register the order waiting received by the receiving unit 101 (step S14).

  In this case, the second registration unit 103 issues a reception number for the queue waiting accepted by the accepting unit 101, as in the case of queue waiting from the store terminal 20.

  Further, the second registration unit 103 acquires the time (registration time) when the reception unit 101 receives the waiting for the turn. In addition, the second registration unit 103 acquires information of the route waiting for the above-described order. Here, since the reception request from the user terminal 30 is received, the second registration unit 103 acquires “Web” as the route.

  Moreover, in the case of waiting for the turn from the user terminal 30, the second registration unit 103 acquires the name (member's name) of the target user. It is assumed that the name of the target user is stored (registered) in the information management apparatus 10 at the time of the above-described member registration. Further, the name of the target user is associated with the login ID and password of the target user, and can be determined (acquired) when the process of step S11 is executed.

  Thereby, in addition to the number of people included in the reception request received by the reception unit 101, the second registration unit 103 generates order waiting information including the above-described reception number, registration time, route, and name.

  As described above, the queue information generated in step S14 is registered in the storage device by the second registration unit 103 (step S15).

  When the order waiting information is registered in step S15, a notification (registration completion notification) indicating that the registration is completed is transmitted from the information management device 10 to the user terminal 30 (step S16). The registration completion notification includes the reception number and the reception date (registration time) included in the registered turn waiting information, and is transmitted by e-mail using, for example, the e-mail address of the target user registered at member registration. It may be done.

  In this case, the user terminal 30 can receive the registration completion notice (mail) transmitted from the information management apparatus 10, and can display the reception number included in the registration completion notice (step S17). The registration completion notification may be displayed (notified) on the user terminal 30 by Push notification in an application operating on the user terminal 30 (for example, a smartphone or the like).

  The reception number displayed on the user terminal 30 has the same role as the reception number printed on the queue card in the queue from the store terminal 20 described above.

  As described above, in waiting for the turn from the user terminal 30, the target user can start waiting for the turn without visiting the store. In this case, the target user can be regarded as being at the end of the waiting queue. Therefore, the target user visits the store after the wait for the turn from the user terminal 30 is registered, and is called by the staff of the store based on the reception number displayed on the user terminal 30. Can be entered into the store.

  FIG. 6 shows an example of the data structure of order waiting information stored in the storage device by executing the process shown in FIG. 4 and FIG. 5 described above.

  In the example shown in FIG. 6, the order waiting information x1 to x4 includes the reception number, the number of persons, the registration time, the route, the name, and the status. The reception number, the number of persons, the registration time, the route and the name are as described above, and thus the detailed description is omitted here.

  The order waiting information x1 to x4 are stored in the order in which the information management apparatus 10 (the receiving unit 101) accepts the order waiting (that is, the order of registration time).

  The status is an item indicating the current status of the user who has registered the turn waiting information, and indicates, for example, any of “guided”, “not informed”, “absent”, “cancelled”, and the like. This status indicates "not informed" when waiting information is registered, and according to the operation of the staff at a terminal that can be operated by the staff of the store, "guided", "absent", "cancelled" It will be updated to one of them. For example, when a staff member of a store guides a user who is waiting for a turn to the store, by performing an operation at the terminal, the status of the turn-waiting information corresponding to the user is "guided" from "not shown" Can be updated. The store staff can update "not shown" to "absent" or "cancelled" by the same operation. In addition, store staff can update "absent" to "unsolicited" when a user who has been temporarily absent is returned to the store (returned to the queue) .

  As described above, the information management apparatus 10 can manage at least two types of order waiting, such as store order waiting and mobile order waiting, as shown in FIGS. 4 and 5. As described above, regardless of the type of waiting for the information, the information management apparatus 10 sequentially receives the waiting information so that the user who has started waiting for the order will be guided to the store in order (that is, in order of registration time). to manage.

  However, as a request from the store where the store terminal 20 is to be installed, it is preferred to prioritize the user who used the store terminal 20 to wait for the turn than the user who used the user terminal 30 to wait for the turn There is a demand. That is, there is a demand that priority is given to store order waiting rather than mobile order waiting.

  This is a demand that comes from the fact that many stores want to cherish the users who actually came to the store. In addition, since it is possible to wait for the portable order without having to come to the store, compared to the store order waiting using the store terminal 20, the order waiting is canceled (in other words, the portable order is waited) There is a problem that it is likely that the situation does not come to the store regardless of the situation). Therefore, for example, the number of sets of users currently waiting for the order is four, and the breakdown is that the number of sets of users waiting for the store order is one, and the users who are waiting for the order of mobile When the number of sets is 3 and a new user visits the store and the current number of waiting groups is displayed on the store terminal 20 as 4 sets, it gives up waiting for the order to another store In spite of having gone, after that, the situation where all 3 sets of users who are waiting for carrying order become canceled may occur. This is not preferable from the viewpoint of attracting customers.

  Below, the function which can satisfy the above-mentioned request | requirement is demonstrated. Specifically, the information management device 10 has an acceptance limiting function capable of accepting the waiting for mobile order performed using the user terminal 30 only when the predetermined condition is satisfied. In addition, the said reception restriction | limiting function is a function which can change ON / OFF suitably in the information management apparatus 10 according to the request | requirement from a store. Alternatively, the on / off of the reception restriction function may be appropriately changed at a terminal that can be operated by the store staff.

  FIG. 7 is a flow chart showing an example of a processing procedure executed by the information management apparatus 10 having the above-described acceptance restriction function. Here, as shown in step S11 of FIG. 5, the target user accesses a predetermined web page (site) and tries to log in to the information management system in order to wait for the portable order to the predetermined store. Assume the case of That is, it is assumed that a login request including a login ID and a password is transmitted from the user terminal 30 to the information management apparatus 10.

  When the management unit 104 in the information management apparatus 10 receives the login request transmitted from the user terminal 30 (step S21), the login ID and the password included in the login request are managed by the information management apparatus 10. It is determined whether or not it matches the login ID and password of the target user (step S22).

  When at least one of the login ID and the password does not match the login ID and the password of the target user managed by the information management device 10 (NO in step S22), the management unit 104 Without permitting (rejecting) login to the information management system (step S23), screen data for prompting the target user to re-enter the login ID and password is generated, and the screen data is transmitted via the communication unit 15. And transmit to the user terminal 30 (step S24).

  On the other hand, if the login ID and the password match in step S22 (YES in step S22), the management unit 104 permits the user terminal 30 to log in to the information management system (step S25), and the storage device The number of waiting groups (current number of waiting groups) of the user currently waiting for the current order at the above-mentioned predetermined store is calculated with reference to the stored order waiting information (step S26).

  Specifically, the management unit 104 calculates the current number of waiting groups by counting the number of pieces of order waiting information whose status indicates “not informed” among the pieces of order waiting information stored in the storage device. For example, when the turn waiting information shown in FIG. 6 is stored in the storage device, the turn waiting information whose status is "not informed" is the turn waiting information x2 and x4, and the management unit 104 can Calculate the number of sets as "2 (pairs)".

  Here, the management unit 104 calculates the current number of waiting groups by counting the queue waiting information whose status is “not informed”, but the present invention is not limited to this. For example, the management unit 104 may The current number of waiting groups may be calculated by counting the waiting information of “not shown” or “absent”.

  Subsequently, the management unit 104 determines whether the calculated number of waiting groups of the user exceeds a preset threshold (step S27). The threshold corresponds to the above-described predetermined condition. The said threshold value is a value which can be suitably changed by the information management apparatus 10 according to the request from a store.

  In step S27, when it is determined that the number of waiting groups of the user exceeds the threshold (YES in step S27), the management unit 104 determines that the portable order waiting can be received (step S28), and the portable order waiting is performed. The screen data for performing the process is generated, and the screen data is transmitted to the user terminal 30 (step S29).

  On the other hand, when it is determined in step S27 that the number of waiting groups for the user does not exceed the threshold, that is, it is determined to be less than the threshold (NO in step S27), the management unit 104 can not accept the waiting for mobile order (Step S30) Generates screen data to notify the target user that the mobile phone can not be queued (cannot be queued for mobile queue). The screen data is transmitted to the user terminal 30 (step S31).

  FIG. 8 shows an example of a screen indicated by the screen data transmitted in step S29 described above. On the display of the user terminal 30, as shown in FIG. 8, an item y1 indicating the number of waiting groups (for example, "4 groups") of the users currently waiting for the turn and the number of people planning to enter the store An item y2 for designating and a queue button b (for transmitting a reception request) for queueing the mobile phone sequence are displayed. The user can specify (input) the number of people scheduled to enter the store and press the wait button to perform the waiting for the portable order for the store.

  FIG. 9 shows an example of a screen indicated by the screen data transmitted in step S31 described above. On the display of the user terminal 30, as shown in FIG. 9, an item y1 indicating the number of waiting groups (for example, "two groups") of the users currently waiting for the turn and the number of people planning to enter the store The item y2 for specifying and the order waiting button b in a state (gray scale) that can not be selected (pressed) are displayed. Although in FIG. 9 the order wait button b for performing the mobile order wait is displayed in gray scale in order to notify the user that the mobile order wait can not be accepted, the present invention is not limited to this. For example, the user may be notified that the waiting for mobile order is not acceptable by hiding the order waiting button b. Alternatively, a message may be displayed to notify that it is not possible to wait for the portable order and that the store should directly come.

  In the present embodiment, a threshold related to the current number of waiting groups is set as the above-described predetermined condition, and when the current number of waiting groups does not exceed the threshold, the order performed using the user terminal 30 Although it is stated that waiting (waiting for mobile order) is not received, the above-described predetermined condition is not limited to this.

  For example, as described above, when the threshold for the current number of waiting groups is set as the predetermined condition, the following situation may occur. For example, assuming that the threshold value is set to “2 (group)”, the user initially sets the queue until the queue (store queue wait) performed using the store terminal 20 is not 3 or more. Although the portable order waiting can not be performed, when the store order waiting becomes three or more, the portable order waiting can always be accepted unless the number of waiting groups becomes less than three again. For this reason, there is a possibility that only users who have been waiting for the portable order become available after the portable order waiting can be accepted.

  In order to prevent the occurrence of the above-described situation, for example, a threshold value regarding the number of sets of users who have been waiting for store order may be set as a predetermined condition. According to this, when the number of sets of users who have been in store order waiting among the current number of waiting groups does not exceed the threshold set in advance, the use in which store order waiting is performed without accepting the mobile order wait If the number of people in the group exceeds the threshold, it will receive the waiting for mobile order, so the users who are waiting for the order will only be the users who have been waiting for the mobile order after a certain time. It is possible to prevent the situation of

  In this case, the management unit 104 in the information management apparatus 10 counts the waiting information whose status is "not informed" and whose route is "store" in step S26 described above, and this value counts the above-described threshold value. It may be determined whether or not it exceeds.

  Further, instead of the number of sets of users who waited for store order, a threshold value regarding the ratio of the number of sets of users who waited for store order may be set as the predetermined condition. In this case, if the ratio of the number of sets of users who have been waiting for the store's order out of the current number of waiting groups has not exceeded the threshold set in advance, use of the store's order waiting without receiving the mobile order wait If the ratio of the number of groups of persons exceeds the preset threshold value, the waiting for mobile order will be accepted, so the user who is waiting for the order will be able to use the mobile phone for a while at the same time. It is possible to prevent the situation in which only the users who have been waiting for the turn become.

  In the present embodiment, the information management apparatus 10 performs the order performed using the user terminal 30 unless the order waiting information indicating the order waiting (store order waiting) performed using the shop terminal 20 is not registered to some extent. It has a reception restriction function that does not allow reception of waiting (waiting for mobile order). According to this, it is possible to satisfy the demand from the store for cherishing the user who actually came to the store. In addition, since the user who performs store order waiting has a high possibility of being able to wait as soon as the user who performs mobile order wait, the convenience of the user who performs store order waiting can be greatly improved.

  Further, in the present embodiment, the information management apparatus 10 has the above-described reception restriction function, but has the function of being able to receive the portable order waiting if the order waiting information indicating the store order waiting is registered to a certain extent. Since it has it, the fall of the convenience of the user who carries out portable order waiting can be minimized.

  According to the embodiment described above, an information management apparatus and an information management method that can improve the convenience of both the shop and the user who uses the shop when managing waiting for the shop And programs can be provided.

  Although the information management apparatus 10 is described as one apparatus in the present embodiment, for example, the configuration may be such that the function of the information management apparatus 10 is distributed to a plurality of apparatuses.

  The method described in the above embodiment is a program that can be executed by a computer, such as a magnetic disk (floppy (registered trademark) disk, hard disk, etc.), optical disk (CD-ROM, DVD, etc.) magneto-optical disk (MO), It can also be stored and distributed in a storage medium such as a semiconductor memory.

  Further, as the storage medium, any storage format may be used as long as it can store a program and can be read by a computer.

  In addition, an operating system (OS) operating on a computer based on an instruction of a program installed in the computer from a storage medium, MW (middleware) such as database management software, network software, etc. realize this embodiment. A part of each process may be executed.

  Furthermore, the storage medium in the present invention is not limited to a medium independent of a computer, but includes a storage medium downloaded and stored or temporarily stored a program transmitted by a LAN, the Internet or the like.

  Further, the storage medium is not limited to one, and the processing in the present embodiment may be executed from a plurality of media, and the storage medium in the present invention may be included, and the medium configuration may be any configuration.

  Note that the computer in the present invention executes each process in the present embodiment based on a program stored in a storage medium, and a single device such as a personal computer and a plurality of devices are connected to a network. It may be any configuration such as a system.

  Further, the computer in the present invention is not limited to a personal computer but also includes an arithmetic processing unit, a microcomputer and the like included in an information processing device, and generically refers to devices and devices capable of realizing the functions of the present invention by a program. .

  The present invention is not limited to the above embodiment as it is, and at the implementation stage, the constituent elements can be modified and embodied without departing from the scope of the invention. In addition, various inventions can be formed by appropriate combinations of a plurality of components disclosed in the above embodiments. For example, some components may be deleted from all the components shown in the embodiment. Furthermore, components in different embodiments may be combined as appropriate.

  DESCRIPTION OF SYMBOLS 10 ... Information management apparatus, 11 ... Bus, 12 ... Nonvolatile memory, 13 ... CPU, 14 ... Main memory, 15 ... Communications part, 20 ... Store terminal, 30 ... User terminal, 101 ... Reception part, 102 ... 1st Registration unit, 103: second registration unit, 104: management unit, 105: display processing unit, N: network, P: order waiting management program.

Claims (7)

An information management apparatus communicably connected to a store terminal provided in a store and a user terminal used by a user,
First registration means for registering a plurality of first waiting information pieces indicating waiting for the stores of the other users based on operations of the plurality of other users with respect to the store terminal;
A second registration unit that registers, on the basis of an operation of the user on the user terminal, second waiting information indicating that the user is waiting for the store;
When the predetermined condition regarding the other user who registered the first waiting information is satisfied, the registration of the second waiting information is permitted, and when the predetermined condition is not satisfied, the second order is satisfied. An information management apparatus comprising: management means for rejecting registration of waiting information. The management means
Based on the registered first and second order waiting information, calculate the number of sets of other users and users currently waiting in the order at the store,
If the calculated number of sets exceeds the threshold, registration of the second waiting information is permitted, and if the calculated number of sets is less than the threshold, registration of the second waiting information is performed. The information management device according to claim 1, which refuses. The management means
Based on the registered first order waiting information, the number of sets of other users currently waiting for the order at the store is calculated;
If the calculated number of sets exceeds the threshold, registration of the second waiting information is permitted, and if the calculated number of sets is less than the threshold, registration of the second waiting information is performed. The information management device according to claim 1, which refuses. The management means
Based on the registered first and second order waiting information, a first set number indicating the number of sets of other users and users currently waiting in the order at the store is calculated;
Based on the registered first order waiting information, a second set number indicating the number of sets of other users currently waiting for the order at the store is calculated;
If the ratio of the second group number to the first group number exceeds the threshold, registration of the second queue information is permitted, and if the ratio is less than the threshold, the second queue information is The information management device according to claim 1, wherein the registration is rejected.   It further comprises a display processing means for causing the user terminal to display a screen for notifying that the registration of the second waiting information can not be performed when the registration of the second waiting information is rejected by the management means. The information management apparatus according to any one of claims 1 to 4. An information management method executed by an information management apparatus communicably connected to a shop terminal provided in a shop and a user terminal used by a user.
Registering a plurality of first queue information indicating a queue for each of the other users based on the operation of each of the plurality of other users on the store terminal;
Registering, based on the user's operation on the user terminal, second waiting information indicating that the user is waiting for the store;
When the predetermined condition regarding the other user who registered the first waiting information is satisfied, the registration of the second waiting information is permitted, and when the predetermined condition is not satisfied, the second order is satisfied. And D. rejecting registration of the waiting information. A program executed by a store terminal provided in a store and a computer of an information management apparatus communicably connected to a user terminal used by a user,
On the computer
Registering a plurality of first queue information indicating a queue for each of the other users based on the operation of each of the plurality of other users on the store terminal;
Registering, based on the user's operation on the user terminal, second waiting information indicating that the user is waiting for the store;
When the predetermined condition regarding the other user who registered the first waiting information is satisfied, the registration of the second waiting information is permitted, and when the predetermined condition is not satisfied, the second order is satisfied. A program for executing the steps of rejecting registration of waiting information.

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