JP2020003842A - Information managing device, information management method, and program - Google Patents

Abstract

To improve efficiency of operation in a store.SOLUTION: A first registration part 102 and a second registration part 103 registers plural pieces of order wait information including first order wait information for indicating a first user's order wait for a store and second order wait information for indicating an order wait for a store of a second user other than the first user. A management part 104 transmits an inquiry for an order wait shown by the first registered order wait information to a user's terminal. The management part 104 receives scheduled arrival information for indicating time when the first user arrives at a store as a response to the inquiry from a user's terminal. A display processing part 105 displays a sorting result of plural pieces of order wait information in a store terminal on the basis of the received, scheduled arrival information.SELECTED DRAWING: Figure 3

Description

  The present invention relates to an information management device, an information management method, and a program.

  In general, a user who uses a store such as a restaurant needs to wait in order until the store becomes available if the store is full when visiting the store.

  By the way, when a user waiting for a turn is at a place away from the store, it is difficult for the user to know that the turn of the user has arrived.

  On the other hand, there is disclosed a system capable of notifying a terminal device owned by a user by a guide message that the turn is approaching. According to such a system, even if the user is away from the store, the user can easily grasp the waiting status.

JP 2012-005012 A

  However, in the above-described system, only the guidance message is notified unilaterally, and if the information on the user can be grasped in advance at the store side, it is useful for efficient operation at the store.

  Therefore, an object of the present invention is to provide an information management device, an information management method, and a program capable of improving the efficiency of operations in a store.

  According to one aspect of the present invention, a first user terminal used by a first user and a store terminal provided in a store where the first user can wait for a turn are communicably connected. An information management device is provided. The information management device includes a registration unit, a transmission unit, a reception unit, and a display processing unit. The registration unit includes first waiting information indicating waiting of the first user at the store and second waiting information indicating waiting of the second user other than the first user at the store. Register multiple queue information. The transmitting unit transmits an inquiry about the waiting indicated by the registered first waiting information to the first user terminal. The receiving means receives, as a response to the inquiry, arrival schedule information indicating a time until the first user arrives at the store from the first user terminal. The display processing means displays, on the shop terminal, a result obtained by rearranging the plurality of registered waiting information based on the received arrival schedule information.

  The present invention makes it possible to increase the efficiency of operations in stores.

1 is a diagram illustrating an example of a configuration of an information management system including an information management device according to an embodiment of the present invention. FIG. 2 is a diagram illustrating an example of a hardware configuration of an information management device. FIG. 2 is a block diagram showing an example of a functional configuration of the information management device. 9 is a sequence chart showing an example of a processing procedure of the information management system when registering waiting information indicating waiting from a first store terminal. 9 is a sequence chart showing an example of a processing procedure of the information management system when registering waiting information indicating waiting from a user terminal for which a scheduled entrance time is not specified. 9 is a sequence chart showing an example of a processing procedure of the information management system when registering waiting information indicating waiting from a user terminal whose scheduled entrance time is specified. FIG. 4 is a diagram illustrating an example of a data structure of waiting information registered in a storage unit. 9 is a sequence chart showing an example of a processing procedure of the information management system when displaying the waiting information on the second store terminal. 9 is a flowchart illustrating an example of a procedure of a staff screen generation process. The figure which shows an example of the staff screen displayed on a 2nd store terminal. 9 is a flowchart illustrating an example of a processing procedure of the information management device regarding a notification function. The figure which shows the example of a screen of the user terminal on which the notification and the 1st inquiry were displayed. The figure which shows the example of a screen of the user terminal on which the 2nd inquiry was displayed. The figure which shows an example of the staff screen containing arrival schedule information. 9 is a flowchart illustrating an example of a processing procedure of the information management device when a rearrangement button is pressed on the staff screen. The figure which shows an example of the staff screen displayed on a 2nd store terminal after the rearrangement button is pressed.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
FIG. 1 shows a configuration of an information management system (network system) including an information management device according to the present embodiment. The information management system is a system for managing the waiting of users in various stores (facilities). In the present embodiment, the stores include, for example, restaurants, pharmacies, hospitals, beauty salons, travel agencies, shops where smartphones and mobile phones can be purchased and contracted, and amusement facilities. That is, the store in the present embodiment may be a store that can wait in order for a user to use the store.

  As shown in FIG. 1, the information management system includes an information management device 10, a first store terminal 20, a second store terminal 30, and a user terminal 40. The information management device 10 is communicably connected to the first store terminal 20, the second store terminal 30, and the user terminal 40 via a network 50 such as the Internet.

  The information management device 10 is a server device having a function for managing the waiting of a user at a store. The functional configuration of the information management device 10 will be described later.

  The first store terminal 20 and the second store terminal 30 are provided in stores that can wait for a turn. The first store terminal 20 is installed, for example, near the entrance of the store (that is, at the store front), and is used mainly by users (users) who come to the store. For example, when the store is fully occupied at the time of visiting the store, the user can wait for a turn at the store by operating the first store terminal 20.

  The second store terminal 30 is installed, for example, near the cash register of the store, and is mainly used by store staff (eg, employees). The store staff can check the status of waiting for a turn at the second store terminal 30.

  In the present embodiment, the first store terminal 20 and the second store terminal 30 are described as being different terminals, but the first store terminal 20 and the second store terminal 30 may be integrally configured.

  The user terminal 40 is, for example, a terminal used by a user who uses a store. The user terminal 40 includes, for example, mobile terminals (terminals owned by the user) such as smartphones, tablet terminals, and feature phones. The user terminal 40 is used, for example, to wait for a turn from a place other than the store to the store.

  In FIG. 1, one first store terminal 20, one second store terminal 30, and one user terminal 40 are shown for convenience, but the information management device 10 includes a plurality of first store terminals 20. And the second store terminal 30 may be connected, or a plurality of user terminals 40 may be connected. Specifically, for example, at least as many first store terminals 20 and second store terminals 30 as the number of stores in which the information management system is installed are connected to the information management device 10. Further, at least the same number of user terminals 40 as users registered in advance in the information management system are connected to the information management apparatus 10, for example.

  FIG. 2 shows an example of a hardware configuration of the information management device 10 shown in FIG. As shown in FIG. 2, in the information management device 10, a nonvolatile memory 12, a CPU 13, a main memory 14, a communication unit 15, and the like are connected to a bus 11. Note that the non-volatile memory 12 and the main memory 14 constitute a storage device of the information management device 10.

  The non-volatile memory 12 stores various programs including, for example, an operating system (OS) and a program (hereinafter, referred to as an order management program) for managing the waiting at the store described above.

  The CPU 13 is, for example, a processor that executes various programs stored in the nonvolatile memory 12. The CPU 13 controls the entire information management device 10.

  The main memory 14 is used, for example, as a work area required when the CPU 13 executes various programs.

  The communication unit 15 has a function of controlling communication executed with external devices such as the first store terminal 20, the second store terminal 30, and the user terminal 40 via the network 50 such as the Internet. The communication unit 15 can realize a wireless communication function such as a wireless LAN and Wifi (registered trademark).

  Although only the nonvolatile memory 12 and the main memory 14 are shown in FIG. 2, the information management device 10 includes another storage device such as a hard disk drive (HDD) and a solid state drive (SSD). Is also good.

  FIG. 3 is a block diagram mainly illustrating an example of a functional configuration of the information management device 10 according to the present embodiment. As shown in FIG. 3, the information management device 10 includes a reception unit 101, a first registration unit 102, a second registration unit 103, a management unit 104, a display processing unit 105, a storage unit 106, and the like.

  In the present embodiment, each of the units 101 to 105 executes, for example, the order management program stored in the nonvolatile memory 12 by the CPU 13 (that is, the computer of the information management device 10) shown in FIG. Shall be realized. This order management program can be stored in a computer-readable storage medium in advance and distributed. The order management program may be downloaded to the information management device 10 via a network, for example.

  Here, the units 101 to 105 are described as being realized by software, but the units 101 to 105 may be realized by hardware, or may be realized by a combination of software and hardware.

  In the present embodiment, the storage unit 106 is stored in, for example, the nonvolatile memory 12 or another storage device illustrated in FIG.

  The receiving unit 101 receives a wait for a turn from the first store terminal 20 to the store based on each operation of a plurality of users on the first store terminal 20. Further, the receiving unit 101 receives a wait for a turn from the user terminal 40 to the store based on a user operation on the user terminal 40. As described later, the waiting from the user terminal 40 received by the receiving unit 101 includes a waiting in which the scheduled entrance time is not specified and a waiting in which the scheduled entrance time is specified (future waiting). ). The receiving unit 101 can also receive the waiting for a turn from the second store terminal 30 to the store.

  When the receiving unit 101 receives a waiting queue from the first store terminal 20, the first registration unit 102 registers (stores) waiting queue information indicating the waiting queue in the storage unit 106. When the waiting from the second store terminal 30 is received as described above, the first registration unit 102 registers the waiting information indicating the waiting in the storage unit 106.

  When the receiving unit 101 receives the waiting queue from the user terminal 40, the second registration unit 103 registers (stores) the waiting queue information indicating the waiting queue in the storage unit 106.

  The above-mentioned queue information is stored in the storage unit 106 in the order in which the queue indicated by the queue information is accepted.

  The management unit 104 generates a screen (hereinafter, referred to as a staff screen) for displaying the waiting information stored in the storage unit 106, for example, in response to a request from the second store terminal 30.

  In the staff screen, for example, waiting information (hereinafter referred to as store waiting information) indicating waiting from the first store terminal 20 and waiting from the user terminal 40 for which the scheduled entrance time is not specified are displayed. The waiting information (hereinafter, referred to as first Web waiting information) is displayed in the order in which the waiting is received. On the other hand, the waiting information (hereinafter, referred to as second Web waiting information) indicating the waiting from the user terminal 40 to which the scheduled entrance time is designated includes the scheduled entrance time (hereinafter referred to as second Web waiting information) in the store. The information is inserted and displayed between the plurality of store queue information and the first Web queue information so that the store can be entered (the store can be used) within a predetermined period).

  The display processing unit 105 transmits the staff screen generated by the management unit 104 to the second store terminal 30, and displays the staff screen on the second store terminal 30.

  Hereinafter, the operation of the information management device 10 according to the present embodiment will be described. First, with reference to the sequence chart of FIG. 4, a description will be given of a processing procedure of the information management system at the time of registering wait information (store wait information) indicating waiting from the first store terminal 20. Here, a user who waits in turn from the first store terminal 20 is referred to as a target user.

  First, it is assumed that the target user comes to a store where the first store terminal 20 (and the second store terminal 30) is provided. In this case, the first store terminal 20 displays a reception screen for receiving the waiting order of the target user at the store (step S1). The reception screen is displayed via a browser operating on the first store terminal 20, for example.

  Although not shown in FIG. 4, (the screen data of) the reception screen displayed in step S <b> 1 is generated by, for example, the management unit 104 included in the information management apparatus 10, and is displayed by the display processing unit 105 on the first store terminal. 20 is displayed. In the following description, the same applies to various screens displayed on the first store terminal 20, the second store terminal 30, and the user terminal 40.

  Here, for example, when the store is fully occupied when the target user arrives at the store, the target user performs an operation on the reception screen displayed on the first store terminal 20. In addition, for example, in order to grasp the number of users of the store, the user may be allowed to perform an operation on the reception screen even when the user is not fully occupied.

  The first store terminal 20 is provided with, for example, a touch panel, and the target user can input (designate), for example, the number of people who enter the store after waiting for a turn on the reception screen via the touch panel.

  Note that the reception screen in the present embodiment may be any screen that can input at least the number of people, but the reception screen can input, for example, the name of the target user, a telephone number, a request for a store, and the like. It may be something like this. When the store is a restaurant or the like, as a request for the store, for example, a table seat, a counter seat, a parlor, or the like can be selected as a type of seat used by the target user. Alternatively, a non-smoking seat or a smoking seat may be selected.

  Here, it is assumed that the store is a restaurant, but if the store is of another business type or business type, other information according to the business type or business type may be input on the reception screen. Absent.

  Further, on the reception screen, similarly to a staff screen displayed on the second store terminal 30 described later, a waiting status (list of waiting information) may be displayed.

  Also, it has been described that the number of persons can be input on the reception screen. You may.

  As described above, when the target user inputs the number of people on the reception screen, the first store terminal 20 acquires the number of people input by the target user (step S2).

  The first store terminal 20 transmits the reception request for waiting including the acquired number of people to the information management device 10 via the network 50 (step S3).

  The receiving unit 101 included in the information management device 10 receives the waiting reception request transmitted by the first store terminal 20. Thereby, the receiving unit 101 receives a waiting queue for the store where the first store terminal 20 is provided.

  Next, in order to register the waiting queue received by the receiving unit 101, the first registration unit 102 generates waiting queue information indicating the waiting queue (step S4).

  Here, the process of step S4 will be described. First, when the receiving unit 101 receives the waiting queue, the first registration unit 102 issues a reception number for the waiting queue. This reception number is issued as a serial number each time a wait for a turn is received from the start of business of the store, for example. Note that the reception number is reset when the business day changes.

  In addition, the first registration unit 102 acquires, for example, the current time as the registration time. The registration time is used as a time at which the waiting of a turn is accepted (registered). Note that the registration time (current time) is obtained from, for example, a clock or the like in the information management device 10.

  In addition, the first registration unit 102 acquires information on the waiting route. Here, since the reception request has been received from the first store terminal 20, the first registration unit 102 acquires “store” indicating that the order is waiting from the first store terminal 20 as route information.

  Accordingly, the first registration unit 102 generates the waiting information including the reception number, the registration time, and the route in addition to the number of persons included in the reception request received by the reception unit 101.

  The waiting information generated in step S4 as described above is stored in the storage unit 106 by the first registration unit 102 (step S5).

  When the waiting information is registered in step S5, a notification that the registration is completed (hereinafter, referred to as a registration completion notification) is transmitted from the information management device 10 to the first store terminal 20 (step S6). The registration completion notification includes the reception number and the like included in the registered waiting information.

  Here, it is assumed that the first store terminal 20 has a built-in printing device. Thereby, in the first store terminal 20, the registration completion notification (the reception number included in) transmitted from the information management device 10 is received, and the waiting card on which the reception number is printed by the printing device is issued. (Step S7).

  Note that the registration completion notification described above may include information such as registration time in addition to the reception number. In this case, the registration time and the like can be printed on the waiting card.

  The target user can enter the store by being called by the store staff based on the reception number printed on the issued waiting card.

  Next, with reference to the sequence chart of FIG. 5, the information management system for registering the waiting information (first Web waiting information) indicating the waiting from the user terminal 40 for which the scheduled entrance time is not specified. Will be described. Here, a user who waits in turn from the user terminal 40 is referred to as a target user.

  First, when the target user waits for a turn from the user terminal 40, the target user receives the login ID and password assigned to the target user on a predetermined Web page (site) (hereinafter, the target user). The user logs in to the information management system (the information management device 10) by inputting the login ID and the password (step S11).

  It is assumed that the target user's login ID and password are set when the target user performs, for example, member registration, and are managed in the information management device 10 as member information. Although not shown in FIG. 5, when a login ID and a password are input at the user terminal 40, the login ID and the password are transmitted from the user terminal 40 to the information management device 10, and the login ID and the password are If the login ID and password of the target user managed by the information management device 10 match, the target user can log in.

  The member information described above includes, for example, a member name and an e-mail address in addition to the login ID and password of the target user.

  If the target user logs in to the information management system in step S11, the target user operates the user terminal 40 to wait for a turn without specifying the expected entrance time or wait for a turn to specify the expected entrance time. Can be selected.

  When waiting for waiting without specifying the scheduled entrance time is selected, the user terminal 40 displays a screen on which the number of people who enter the store after waiting for waiting can be input (hereinafter, a first input screen). Is displayed). The target user operates the user terminal 40 to input the number of people on the first input screen.

  Note that, like the above-described reception screen, the first input screen displayed on the user terminal 40 is such that the user can input, for example, the name, telephone number, or request for a store of the target user. Is also good.

  As described above, when the target user inputs the number of people on the first input screen, the user terminal 40 acquires the number of people input by the target user (Step S12).

  When the processing in step S12 is executed, the user terminal 40 transmits the waiting reception request including the number of persons acquired in step S12 to the information management device 10 via the network 50 (step S13).

  The receiving unit 101 included in the information management device 10 receives the waiting reception request transmitted by the user terminal 40. Thereby, the receiving unit 101 receives a waiting queue for the store.

  Next, in order to register the waiting queue received by the receiving unit 101, the second registration unit 103 generates waiting queue information indicating the waiting queue (step S14).

  In this case, the second registration unit 103 acquires, for example, the current time as the registration time. Further, the second registration unit 103 acquires information on the above-mentioned waiting queue. Here, since the reception request that does not include the scheduled entrance time is received from the user terminal 40, the second registration unit 103 determines that the scheduled entrance time is not specified as the route information from the user terminal 40. “Web1” indicating that the order is waiting.

  When waiting for a turn from the user terminal 40, the second registration unit 103 may acquire the name (member name) of the target user. It is assumed that the name of the target user has been registered in the information management device 10 at the time of member registration as described above. Specifically, the name of the target user is registered as member information together with the login ID and password of the target user, and can be obtained based on the login ID and password input at the time of the processing in step S11.

  Thereby, the second registration unit 103 generates the waiting information including the reception number, the registration time, the route, and the name, in addition to the number of persons included in the reception request received by the reception unit 101.

  The waiting information generated in step S14 as described above is registered in the storage unit 106 by the second registration unit 103 (step S15).

  When the waiting information is registered in step S15, a notification that the registration is completed (registration completion notification) is transmitted from the information management device 10 to the user terminal 40 (step S16). The registration completion notification includes the reception number and the like included in the registered waiting information.

  When the registration completion notification transmitted in step S16 is received by the user terminal 40, the user terminal 40 can display the reception number included in the registration completion notification (step S17). The registration completion notification may be displayed (notified) on the user terminal 40 by a Push notification in, for example, a message application operating on the user terminal 40 (for example, a smartphone or the like). Further, the registration completion notification may be transmitted by e-mail using the e-mail address of the target user set at the time of performing the above-described member registration or the like, and may be displayed on the user terminal 40.

  The reception number displayed on the user terminal 40 has the same role as the reception number printed on the waiting card in the waiting from the first store terminal 20 described above.

  Note that the registration completion notification described above may include information such as registration time in addition to the reception number. In this case, the registration time and the like can be displayed on the user terminal 40.

  As described above, in the waiting from the user terminal 40 for which the scheduled entrance time is not specified, the target user can start the waiting without visiting the store. In this case, the target user can be regarded as being in the state of being lined up at the end of the queue. Therefore, the target user comes to the store after the waiting queue (waiting information indicating) from the user terminal 40 is registered, and is called by the store staff based on the reception number displayed on the user terminal 40. By doing so, it is possible to enter the store.

  Next, with reference to the sequence chart of FIG. 6, the information management system for registering the waiting information (second Web waiting information) indicating the waiting from the user terminal 40 for which the scheduled entrance time is specified. Will be described.

  First, the process of step S21 corresponding to the process of step S11 shown in FIG. 5 is executed. When the user logs in to the information management system in step S21, the target user operates the user terminal 40 to wait for a turn without specifying the expected entrance time or wait for a turn to specify the expected entrance time. Can be selected.

  When waiting for a turn to specify the expected entrance time is selected, the user terminal 40 transmits an inquiry about the expected entrance time that can be specified by the target user to the information management device 10 (step). S22). In this case, based on the waiting information stored in the storage unit 106, the information management apparatus 10 stores (information on) a time zone in which the scheduled entrance time is not specified by another user, on the user terminal 40. Is transmitted to the user terminal 40 as a response to the inquiry from the user terminal (step S23).

  When the response from the information management device 10 is received, the user terminal 40 has a screen (hereinafter, referred to as a second input screen) on which the number of people who enter the store and the expected entry time can be input. Is displayed. The second input screen is the same as the above-described first input screen except that the scheduled entrance time can be input, and thus a detailed description thereof is omitted. On the second input screen, for example, it is assumed that the user can input the scheduled entrance time in a time zone in which the scheduled entrance time is not specified by another user.

  Note that, for example, in a time zone in which a predetermined number of scheduled entrance times are not specified, the same scheduled entrance time (time zone) as other users may be designated.

  When the target user inputs the number of people and the estimated time of entering the store on the second input screen, the user terminal 40 acquires the number of people and the estimated time of entering the store by the target user (step S24).

  When the process of step S24 is performed, the user terminal 40 transmits the reception request including the number of people and the scheduled entrance time acquired in step S24 to the information management device 10 via the network 50 (step S25). ).

  The receiving unit 101 included in the information management device 10 receives the waiting reception request transmitted by the user terminal 40. Thereby, the receiving unit 101 receives a waiting queue for the store.

  Next, in order to register the waiting queue received by the receiving unit 101, the second registration unit 103 generates waiting queue information indicating the waiting queue (step S26).

  Here, the process of step S26 will be described. First, in the case of the store queue information and the first Web queue information (queue indicated by), the users waiting for the queue are called in the order of the reception number. For this reason, in the processing shown in FIGS. 4 and 5, a reception number is issued when the store queue information and the first Web queue information are generated.

  On the other hand, in the second Web queue information (queue information indicating the queue from the user terminal 40 for which the scheduled entry time is specified), the target user enters the store at the scheduled entry time. The waiting order is managed (adjusted) so as to enable the user. In this case, the target user may be called with the reception number or may be called with the name of the target user.

  That is, the reception number is issued when the target user is called by the reception number, but the reception number may not be issued when the target user is called by the name.

  In the case where the reception number is issued in the generation of the second Web queue information, each time the queue is received in the same manner as the reception number issued when the store queue information and the first Web queue information are generated ( In other words, if a serial number is issued as a reception number (in the order of registration time), confusion may occur when the waiting is adjusted (that is, rearranged) as described above. Therefore, when a reception number is issued in the generation of the second Web queue information, the reception number is a number that can be distinguished from the reception number issued when the store queue information and the first Web queue information are generated. It may be.

  In the following description, it is assumed that a user waiting for a turn from the user terminal 40 for which a scheduled entrance time is designated is called by a name.

  In step S26, the second registration unit 103 acquires, for example, the current time as the registration time. Further, the second registration unit 103 acquires information on the above-mentioned waiting queue. Here, since the reception request including the scheduled entrance time is received from the user terminal 40, the second registration unit 103 determines that the scheduled entrance time is specified as the route information from the user terminal 40. “Web2” indicating that it is waiting for a turn is acquired.

  Further, when calling the target user by name as described above, the second registration unit 103 acquires the name of the target user registered in the information management device 10 at the time of member registration.

  Thereby, the second registration unit 103 generates the waiting information including the registration time, the route, and the name, in addition to the number of people and the scheduled entrance time included in the reception request received by the reception unit 101.

  The waiting information generated in step S26 is registered in the storage unit 106 by the second registration unit 103 (step S27).

  When the waiting information is registered in step S27, a notification that the registration is completed (registration completion notification) is transmitted from the information management device 10 to the user terminal 40 (step S28). Note that the registration completion notification includes the scheduled entry time (scheduled entry time input by the target user) included in the registered waiting information.

  When the registration completion notification transmitted in step S28 is received by the user terminal 40, the user terminal 40 can display the scheduled entrance time included in the registration completion notification (step S29). Note that the registration completion notification may be displayed (notified) on the user terminal 40 by a Push notification in, for example, a message application operating on the user terminal 40. Further, the registration completion notification may be transmitted by e-mail using the e-mail address of the target user and displayed on the user terminal 40.

  Note that the registration completion notification described above may include information such as a registration time in addition to the scheduled entrance time. In this case, the registration time and the like can be displayed on the user terminal 40.

  In the case of waiting from the user terminal 40 for which the scheduled entrance time is designated, the target user comes to the store at the scheduled entrance time displayed in step S29 and, for example, enters the name included in the waiting information. By being called by the store staff, the store can be entered.

  When the reception number is issued as described above, the target user is called with the reception number. In this case, the registration completion notification transmitted in step S28 includes the reception number, and the target user can display and confirm the reception number on the user terminal 40.

  Here, FIG. 7 shows an example of the data structure of the waiting information registered in the storage unit 106 by executing the processes of FIGS. 4 to 6 described above.

  In the example illustrated in FIG. 7, the waiting information 106 a to 106 f is stored (registered) in the storage unit 106. As shown in FIG. 7, the waiting information 106a to 106f includes a reception number, the number of people, a scheduled entry time, a registration time, a route, and a name.

  The reception number, the number of persons, the scheduled entry time, the registration time, the route, and the name included in the waiting information 106a to 106f are as described above, and thus the detailed description is omitted here.

  The queue information 106a to 106f are stored in the order in which the queue was accepted by the information management apparatus 10 (accepting unit 101) (that is, in the order of registration time).

  Among the waiting information 106a to 106f, the waiting information 106a, 106d, 106e and 106f including the route “store” are waiting information (store waiting information) indicating waiting from the first store terminal 20. The store queue information includes the reception number, the number of persons, the registration time, and the route as described above.

  In the queue information 106a to 106f, the queue information 106c including the route "Web1" is queue information (first web queue) indicating the queue from the user terminal 40 for which the scheduled entrance time is not specified. Information). The first Web queue information includes the reception number, the number of persons, the registration time, the route, and the name as described above.

  In the queue information 106a to 106f, the queue information 106b including the route “Web2” is queue information (second web queue) indicating the queue from the user terminal 40 for which the scheduled entry time is specified. Information). As described above, the second Web queue information includes the number of people, the scheduled entry time, the registration time, the route, and the name.

  Here, in the present embodiment, it is possible to display the waiting status (that is, the waiting information) on the second store terminal 30, but the waiting information 106a to 106f shown in FIG. In the meantime, the store staff cannot easily grasp at what timing the user who has registered the wait indicated by the second Web wait information (the wait information 106c) enters the store.

  For this reason, in the present embodiment, a process of rearranging and displaying the order of the waiting information stored in the storage unit 106 based on the scheduled entrance time included in the second Web waiting information is executed.

  The processing procedure of the information management system when displaying the waiting information on the second store terminal 30 will be described with reference to the sequence chart of FIG.

  When displaying the waiting information on the second store terminal 30, the display (or update) of the above-mentioned staff screen is requested from the second store terminal 30 to the information management apparatus 10 (step S31). The process of step S31 is executed, for example, when an operation on the second store terminal 30 is performed by the store staff or when the operation on the second store terminal 30 is not performed for a predetermined period.

  The management unit 104 acquires the waiting information stored (registered) in the storage unit 106 in response to a request from the second store terminal 30 (step S32). In step S32, of the waiting information stored in the storage unit 106, waiting information indicating a waiting of a user who has not yet been guided to the store (hereinafter referred to as unguided waiting information). Is obtained. That is, the waiting information indicating the waiting of the user who has already been guided to the store (hereinafter, referred to as guided waiting information) does not need to be displayed on the staff screen, and is not acquired in step S32. Although omitted in the data structure of the waiting information shown in FIG. 7, information indicating whether the information is waiting information that has not been guided or waiting information that has been guided (that is, the waiting status) is It is assumed that the information is included in each waiting information.

  Next, the management unit 104 executes a process of generating a staff screen for displaying the waiting information acquired in step S32 (hereinafter, referred to as a staff screen generation process) (step S33).

  Note that, as described above, on the staff screen, the second Web queue information (the queue in which the scheduled entry time is specified) is the queue information registered in the order in which the queue was received (the shop queue information and It is inserted and displayed between the first Web queue information. Details of the staff screen generation processing and the staff screen generated by the staff screen generation processing will be described later.

  The display processing unit 105 transmits screen data for displaying the staff screen generated by executing the processing of step S33 to the second store terminal 30 (step S34).

  The second store terminal 30 receives the screen data transmitted by the display processing unit 105. Thereby, the staff screen is displayed on the second store terminal 30 (step S35). The staff screen is displayed, for example, via a browser operating on the second shop terminal 30.

  Next, the procedure of the above-described staff screen generation process (the process of step S33 shown in FIG. 8) will be described with reference to the flowchart of FIG.

  First, the management unit 104 acquires the current time (step S41). The current time can be obtained from, for example, a clock or the like built in the information management device 10.

  Next, the processing of steps S42 to S44 is executed for each of the shop queue information and the first Web queue information of the queue information acquired in step S32 shown in FIG. Hereinafter, the queue information to be processed is referred to as target queue information. In addition, a user who is waiting for a turn indicated by the target wait information is referred to as a target user.

  In this case, the management unit 104 stores the queue information (the store queue information and the first Web queue information) whose registration time is earlier than the target queue information among the queue information acquired in step S32 illustrated in FIG. Number, that is, the number of sets of users waiting in line before the target user (other users who will enter the store before the target user) The number of waiting groups to which the (group) is added is counted (step S42). Here, it is assumed that the user (group) counted as the number of waiting groups is a user who has not been guided to the store yet. Processing when the user is guided to the store will be described later.

  Here, in the present embodiment, a time (hereinafter, referred to as a unit wait time) until a set of users waiting in turn can enter the store is set in advance. In this case, the management unit 104 multiplies the preset unit waiting time by the number of waiting groups counted in step S42, so that the target user enters the store (that is, uses the store). Then, a time required for the operation (hereinafter referred to as a waiting time) is calculated (step S43).

  The unit waiting time may be set for each store on the information management apparatus 10 (information management system) side. The unit waiting time is set in accordance with, for example, the number of customers and the turnover rate according to the type and type of business of the store. However, there is a case where the store side wants to correct the unit time depending on the situation of the store. In this case, the unit waiting time may be temporarily corrected according to an operation on the second store terminal 30 by the store staff.

  Here, the unit waiting time is described as being set on the information management device 10 side, but the unit waiting time is not set on the information management device 10 side, but is set on the second store terminal 30 provided in each store. May be adopted.

  Next, the management unit 104 adds the waiting time calculated in step S43 to the current time acquired in step S41, and thereby enters the store in the waiting time indicated by the target waiting information (the waiting time in the waiting time). Is calculated (step S44).

  Here, it is determined whether or not the processes of steps S42 to S44 described above have been executed for all the store waiting information and the first Web waiting information among the waiting information acquired in step S32 shown in FIG. (Step S45).

  When it is determined that the processing has not been executed for all the store queue information and the first Web queue information (NO in step S45), the process returns to step S42 and the process is repeated. In this case, the processing of steps S42 to S44 is executed using the store queue information or the first Web queue information for which the processing has not been executed as the target queue information.

  On the other hand, when it is determined that the processing has been performed for all the store queue information and the first Web queue information (YES in step S45), the management unit 104 determines that each of the store queue information and the first Web queue information has Based on the estimated entrance time calculated in step S44 and the estimated entrance time included in the second Web queue information, the queue information acquired in step S32 shown in FIG. 8 is rearranged (step S46). In this case, the management unit 104 rearranges the waiting order information acquired in step S32 in the order of the scheduled entrance time.

  Here, when the queue information is rearranged in step S46, the above-mentioned second Web queue information is inserted before or after the store queue information or the first Web queue information, whereby the store queue information or the second queue information is inserted. There is a case where the order of the 1 Web queue information is changed. The waiting time for the store waiting information and the first Web waiting information is simply calculated based on the order of registration times of the shop waiting information and the first Web waiting information, and the processing of step S46 causes the store waiting information. If the order of the first Web queue information has been changed, the waiting time also needs to be changed (updated).

  Therefore, it is determined whether or not the order of the store waiting information or the first Web waiting information has been changed by the process of step S46 (step S47).

  When it is determined that the order has been changed (YES in step S47), the management unit 104 rearranges the waiting time (and the estimated entrance time) of the changed order waiting information in step S46. The information is updated based on the order of the waiting information (step S48). Note that the wait time calculation process in this case is the same as that in step S43, and a detailed description thereof will be omitted.

  When the process of step S48 is performed, the management unit 104 generates (screen data of) a staff screen for displaying the waiting information sorted in step S46 and the waiting time updated in step S48 ( Step S49).

  If it is determined in step S47 that the order has not been changed (that is, the order is the same) (NO in step S47), the process in step S48 is not performed, and the process in step S49 is performed.

  In the present embodiment, a description will be given assuming that the waiting time is displayed on the staff screen as described later. However, if the waiting time is not displayed on the staff screen, the processing of steps S47 and S48 may be omitted. Absent.

  Here, FIG. 10 shows an example of the staff screen displayed on the second shop terminal 30. FIG. 10 shows the staff screen 200 on which the waiting information 106a to 106f shown in FIG. 7 is displayed.

  In the staff screen 200 shown in FIG. 10, the queue waiting information 106a to 106f displays the result of rearrangement based on the scheduled entrance time. Note that the scheduled entrance time in the queue indicated by the queue information 106b is the time specified (input) by the user when registering the queue information 106b as described above. On the other hand, the scheduled entry time in the queue indicated by the queue information other than the queue information 106b is the time calculated in the above-described staff screen generation process.

  In the example shown in FIG. 10, the waiting information 106a, 106c, 106d, 106e, 106b, and 106f are displayed in this order.

  The store staff can call the user (reception number or name) from the top in the order displayed on the staff screen 200 and enter the store.

  Although the waiting time in the waiting time indicated by each of the waiting information is displayed on the staff screen 200, the waiting information 106b (the second Web waiting information) is described as described in the staff screen generating process described above. Is not calculated. Therefore, the expected entry time is displayed in the column of the waiting time of the turn waiting information 106b.

  In addition, as described above, in the case of the waiting information 106b (a user waiting for a turn indicated by), since the name is called by the name, the staff screen 200 displays the name (member name) included in the waiting information 106b. Is displayed. Note that the name (member name) is also displayed in the queue information 106c (first Web queue information), and the name is, for example, the user who called with the reception number included in the queue information 106c. It can be used to confirm whether or not the user is waiting in the order indicated by the information 106c.

  Further, on the staff screen 200, the waiting information 106b is displayed in a manner that can be distinguished from other waiting information (store waiting information and first Web waiting information). According to this, the store staff can easily grasp the existence of the second Web queue information (the queue information from the user terminal 40 for which the scheduled entry time is specified).

  In the staff screen 200 shown in FIG. 10, the waiting time corresponding to each turn waiting information is set at seven minute intervals. That is, FIG. 10 shows an example in which the unit waiting time is set to 7 minutes in the store.

  Note that FIG. 10 shows an example in which the waiting time is displayed. However, the waiting time is a reference time, and may greatly vary depending on the use situation of the user in the store. In order for the store staff to call the user, the staff screen 200 only needs to display the waiting information in the order of calling the user. For this reason, the configuration may be such that the waiting time is not displayed on the staff screen 200 as described above.

  When another user who has been using the store has finished using the store and a user waiting in line can enter the store, the store staff refers to the staff screen 200 Calling the reception number or the name included in the waiting information displayed on the staff screen 200 in order from the top, so that the waiting user indicated by the waiting information enters the store. Can be.

  As shown in FIG. 10, a “guidance” button 201 and an “absence” button 202 are provided (displayed) on the staff screen 200 in association with each waiting information.

  Here, it is assumed that each of the queue information stored in the storage unit 106 includes the queue status indicated by the queue information as described above.

  The waiting status includes, for example, “not guided”, “guided”, “absent”, “canceled”, and the like. “Not guided” indicates that the user waiting in the turn indicated by the wait information has not yet been guided to the store. “Guided” indicates that the user waiting in the turn indicated by the wait information has already been guided to the store (ie, has entered the store). “Absent” indicates that the user waiting in the queue indicated by the queue information was absent at the time of calling. “Cancel” indicates that the queue indicated by the queue information has been canceled.

  Hereinafter, transition of the status in the waiting queue will be briefly described. First, the status of the waiting indicated by the waiting information registered in the storage unit 106 by executing the processing shown in FIGS. 4 to 6 is set to “unguided”. The staff screen displays a list of waiting information indicating a waiting state whose status is “unguided”. In other words, the waiting statuses indicated by the waiting information 106a to 106f displayed on the staff screen 200 shown in FIG. 10 are all “unguided”.

  Here, for example, as shown in FIG. 10, when the waiting information 106 a to 106 f is displayed on the staff screen 200, the staff of the store is included in the waiting information 106 a displayed at the top of the staff screen 200. It is assumed that the reception number “1” is called.

  In this case, if a user holding a waiting card printed with the receipt number “1” is waiting nearby and the user is guided to the store (entered the store), the store staff Presses the "guidance" button 201 displayed in the staff screen 200 in association with the waiting information 106a. According to this, the status of the waiting indicated by the waiting information 106a is changed from "unguided" to "guided". If the staff screen is updated by executing the processing shown in FIG. 8 after the waiting status is changed in this way, the waiting information 106a whose status is “guided” is displayed on the staff screen. Is not displayed.

  On the other hand, the user holding the waiting card on which the reception number "1" is printed is not waiting nearby and cannot guide the user to the store (that is, the user does not respond to the call). In this case, the store staff presses the "absence" button 202 displayed in association with the queue information 106a on the staff screen 200, and the queue information displayed next to the queue information 106a. The reception number “2” included in 106c is called. In this case, the waiting status indicated by the waiting information 106a is changed from "unguided" to "absent". The waiting information whose status is “absent” may be displayed on the staff screen 200 together with the waiting information whose status is “unguided”, or a screen different from the staff screen 200 (for example, the absence list). Screen or the like).

  Even if the status is changed to “absent”, the user waiting in the queue indicated by the queue information in which the status has been changed to “absent” is re-entered within the predetermined period. When the user comes to the store, the user can enter the store. When the user enters the store in this way, the waiting status of the user is changed from “absence” to “guided”.

  On the other hand, if a predetermined period elapses after the waiting status is changed to “absent”, the waiting is treated as canceled. In this case, the waiting status is changed from “absence” to “cancel”. The waiting information whose status has been changed to "cancel" is not displayed on the staff screen.

  Here, the transition of the queue status indicated by the queue information 106a has been mainly described, but the same applies to other queue information.

  It should be noted that the staff screen 200 is provided with a column of "response from user" in association with each of the waiting information 106a to 106f, and the contents (information) displayed in this column will be described later.

  Here, among the waiting information 106 a to 106 f displayed on the staff screen 200 shown in FIG. 10, the waiting information 106 a, 106 d, 106 e and 106 f is waiting information indicating the waiting from the first store terminal 20. (Store wait information). That is, the user waiting for the turn indicated by the wait information 106a, 106d, 106e, and 106f operates the first store terminal 20 installed at the store to start the wait, so that at least the store It can be said that there is a high possibility that the person is waiting nearby.

  On the other hand, among the queue information 106a to 106f, queue information 106c and 106b are queue information (first Web queue information and second Web queue information) indicating queue from the user terminal 40. In other words, the user waiting for the turn indicated by the wait information 106c and 106b operates the user terminal 40 possessed by the user and starts the wait, so that the user still arrives at the store. In some cases, the user is not aware of the waiting status of the user.

  Therefore, in the present embodiment, for example, a function having a function of notifying a waiting user from the user terminal 40 of the waiting status of the user (hereinafter referred to as a notification function) is provided. I do.

  Hereinafter, an example of a processing procedure of the information management apparatus 10 according to the present embodiment regarding the above-described notification function will be described with reference to a flowchart illustrated in FIG.

  The process shown in FIG. 11 is the queue information in which the status is “unguided” stored in the storage unit 106 and the queue information indicating the queue from the user terminal 40 (the first Web order queue). Information and the second Web queue information). Hereinafter, the queue information to be processed shown in FIG. 11 is referred to as target queue information, and the user waiting in the queue indicated by the target queue information is referred to as a target user.

  In the present embodiment, the description will be given assuming that the process shown in FIG. 11 is executed for the waiting information whose status is “unguided”. For example, the process is also executed for the waiting information whose status is “absent”. You may make it so.

  First, the management unit 104 determines whether notification is necessary for the target user (step S51). In this case, the management unit 104 determines that notification is necessary for the target user when the waiting of the turn of the target user satisfies a predetermined condition.

  Specifically, in step S51, for example, when the order of the target users in the waiting queue becomes a predetermined order (for example, the second order), it is necessary to notify the target users. Is determined. In the example shown in FIG. 10, for example, assuming that the user waiting for a turn indicated by the wait information 106c is the target user, the order of the target user is the second, and the target usage is determined in step S51. It is determined that notification is necessary for the user. On the other hand, assuming that the user waiting for the turn indicated by the turn-waiting information 106b is the target user, the order of the target user is fifth, and a notification is given to the target user in step S51. It is determined that it is not necessary.

  Here, it has been described that it is determined that notification is necessary to the target user when the order of the target user is a predetermined order, but notification is required to the target user. The condition for determining that may be specified by the target user or may be another condition.

  When it is determined that the notification is necessary for the target user (YES in step S51), the management unit 104 waits for the target user in the user terminal 40 used by the target user. (Step S52). Note that the notification about the waiting status of the target user includes, for example, that the order of the target user is approaching (becoming a predetermined order). The first inquiry includes, for example, an inquiry as to whether or not there is an intention to use the store.

  Here, the notification function in the present embodiment is realized by using a message application capable of transmitting and receiving a message via a closed communication network. In this closed communication network, for example, a user can selectively receive only communication from a partner to whom communication is permitted.

  When the notification and the first inquiry are transmitted from the information management device 10 (the management unit 104) in step S52, the presence of the notification and the first inquiry is displayed on the user terminal 40 by the Push notification in the message application described above. .

  If the Push notification notifies the presence of the notification transmitted in step S52 and the first inquiry, the target user can activate the message application by operating the user terminal 40. Thus, a notification and a first inquiry are displayed on the screen of the user terminal 40, for example, as shown in FIG.

  In this case, the target user receives the notification displayed on the user terminal 40 (here, the message “The calling time is approaching. Please wait in the store.”). It is possible to grasp that the order of the users is approaching (it is a predetermined order).

  On the other hand, on the screen of the user terminal 40 shown in FIG. 12, as a first inquiry as to whether or not there is an intention to use the store, a button (“Go Now” button) 301 indicating that the store is to be used and a store A button (“cancel” button) 302 indicating that the user does not use is displayed.

  When there is an intention to use the store, the target user can perform an operation of designating the button 301 on the user terminal 40. On the other hand, when there is no intention to use the store, the target user can perform an operation of designating the button 302 on the user terminal 40.

  When an operation of designating the button 301 or 302 is performed by the target user, information (hereinafter, referred to as use intention information) corresponding to the button specified by the target user is transmitted from the user terminal 40 to the information management apparatus 10. Sent to.

  Specifically, when the target user performs an operation of designating the button 301, use intention information indicating that there is an intention to use the store is sent to the information management apparatus 10 as a response to the first inquiry. Sent to.

  On the other hand, when the operation of designating the button 302 is performed by the target user, use intention information indicating that there is no intention to use the store is transmitted to the information management device 10 as a response to the first inquiry.

  The use intention information described above is transmitted (notified) to the information management apparatus 10 by an API called when an operation of designating a button is performed by the target user.

  When the use intention information is transmitted from the user terminal 40 as described above, the management unit 104 receives the use intention information (Step S53).

  Next, the management unit 104 determines whether or not the target user has an intention to use the store based on the intention to use information received in step S53 (step S54).

  When it is determined that the target user has an intention to use the store (YES in step S54), the management unit 104 inquires the user terminal 40 used by the target user (hereinafter referred to as a second inquiry). (Notation) is transmitted (step S55). Note that the second inquiry includes, for example, an inquiry regarding the time until the target user arrives at the store.

  When the second inquiry is transmitted from the information management device 10 (the management unit 104) in step S55, the second inquiry is displayed on the screen of the user terminal 40 by the above-described message application.

  Here, FIG. 13 shows a screen example of the user terminal 40 on which the second inquiry is displayed. On the screen of the user terminal 40 shown in FIG. 13, buttons 401 to 403 corresponding to each time until the target user arrives at the store are displayed as a second inquiry regarding the time until the target user arrives at the store. Is displayed.

  In this case, the target user can perform an operation on the user terminal 40 to specify a button corresponding to the time until arrival at the store.

  When an operation of designating one of the buttons 401 to 403 is performed by the target user, information corresponding to the button specified by the target user (hereinafter, referred to as arrival schedule information) is transmitted to the user terminal 40. Is transmitted to the information management apparatus 10.

  Specifically, when the target user performs an operation of designating the button (“about 5 minutes” button) 401, for example, the arrival schedule indicating that the time to arrive at the store is about 5 minutes The information is transmitted to the information management device 10 as a response to the second inquiry.

  On the other hand, when the target user performs, for example, an operation of designating the button (“about 10 minutes” button) 402, the arrival schedule information indicating that the time to arrive at the store is about 10 minutes, The information is transmitted to the information management device 10 as a response to the second inquiry.

  Similarly, when an operation of designating the button (“about 20 minutes” button) 403 is performed by the target user, arrival schedule information indicating that the time to arrive at the store is about 20 minutes, The information is transmitted to the information management device 10 as a response to the second inquiry.

  Although the arrival schedule information indicating the time corresponding to the button designated by the target user has been described here as being transmitted to the information management apparatus 10, the arrival schedule information indicated by the arrival schedule information transmitted to the information management apparatus 10 will be described. The time to be performed may be a time (numerical value) directly input by the target user.

  Although omitted in FIG. 13, for example, a button (“cancel” button) for canceling the waiting queue may be further displayed on the screen of the user terminal 40 in addition to the buttons 401 to 403. . Until the “cancel” button is pressed, the above-mentioned arrival schedule information may be transmitted a plurality of times (that is, any number of times).

  If the visit time is later than the user's initial expectation due to traffic conditions, for example, the user can transmit the arrival schedule information as long as the intention to visit the store is maintained. . In addition, when giving up visiting the store, it is possible to express his / her intention (transmit use intention information). The store side can confirm from the arrival schedule information or use intention information that the user is late in visiting the store at the time of transmission of the information or whether or not the user intends to visit the store.

  When the scheduled arrival information is transmitted from the user terminal 40 as described above, the management unit 104 receives the scheduled arrival information (step S56). In the present embodiment, when the process of step S56 is performed, the time at which the scheduled arrival information is received in step S56 is held inside the information management device 10 (the management unit 104). .

  When the scheduled arrival information is received in step S56, the display processing unit 105 transmits (the screen data of) the staff screen including the scheduled arrival information to the second store terminal 30, and displays the staff screen on the second store terminal 30. (Step S57).

  Here, FIG. 14 shows an example of a staff screen including arrival schedule information. Here, a case will be mainly described in which the above-described processing of FIG. 11 is executed using the waiting information 106c displayed on the staff screen 200 shown in FIG. 10 as the target waiting information.

  Specifically, in FIG. 14, it is determined in step S51 shown in FIG. 11 that notification is necessary to the target user who is waiting in the queue indicated by the queue information 106c. It is determined that the user has the intention to use the store, and in step S56, the arrival schedule information indicating that the time until the target user arrives at the store is about 20 minutes is received as a response to the second inquiry Staff screen is assumed.

  In this case, as shown in FIG. 14, in the column of "answer from user" provided in association with the waiting information 106c on the staff screen 500, the time indicated by the above-described arrival schedule information (here, , 20 minutes) is displayed.

  It is assumed that the display of the arrival schedule information displayed on the staff screen 500 is updated when the above-described processing of FIG. 8 is executed. Specifically, for example, the time (20 minutes) indicated by the arrival schedule information shown in FIG. 14 is updated and displayed so as to decrease as time elapses after the arrival schedule information is received. . That is, FIG. 14 shows the staff screen displayed immediately after the arrival schedule information is received. If one minute elapses after the arrival schedule information is received, the staff screen is associated with the queue information 106c. 19 minutes is displayed in the column of "Response from user" provided. Similarly, if five minutes have elapsed since the arrival schedule information was received, 15 minutes is displayed in the “answer from user” column provided in association with the waiting information 106c. .

  By referring to such a staff screen 500, the staff at the store can make preparations and the like in consideration of the arrival time of the target user at the store.

  Returning to FIG. 11 again, as described above, the status included in the target turnaround information is “unguided”. For this reason, when it is determined in step S54 that the target user does not intend to use the store (NO in step S54), the management unit 104 changes the status included in the target waiting information from “unguided”. Change to "cancel" (step S58).

  When the process of step S58 is performed, a staff screen on which the target waiting information is not displayed is displayed on the second store terminal 30 (step S57).

  If it is determined in step S51 that notification is not necessary for the target user (NO in step S51), the processing illustrated in FIG. 11 is terminated.

  As described above, the process illustrated in FIG. 11 may be executed for the waiting information whose status is “absent”, but if the process is executed for the waiting information whose status is “absent”, the process proceeds to step S56. The received arrival schedule information (scheduled arrival time) may be used to change the status from “absence” to “cancel”. Specifically, for example, if the user does not come to the store after the scheduled arrival time (or the time obtained by adding a predetermined time to the scheduled arrival time), the status is changed from “absent” to “canceled”. May be.

  By the way, in the staff screen 500 shown in FIG. 14, the estimated arrival time is displayed in the column of "answer from user" provided in association with the waiting information 106c indicating waiting from the user terminal 40. However, the estimated arrival time is not displayed in the “reply from user” column provided in association with the waiting information 106 b indicating the waiting from the user terminal 40. This is because, for example, the order of the users waiting in the order indicated by the order waiting information 106b is the fifth group, and thus it is determined in step S51 illustrated in FIG. 11 that the user need not be notified. This is because the information management apparatus 10 has not received the arrival schedule information indicating the time until the user arrives at the store. Similarly, for example, even when the second inquiry is transmitted in step S55 shown in FIG. 11, if the information management apparatus 10 does not receive the arrival schedule information as a response to the second inquiry, “ The column of "response from user" does not show the estimated arrival time.

  In the present embodiment, for example, it is assumed that a user or the like traveling to a store or the like is notified of a waiting state, so that the user terminal 40 is, for example, a smartphone, a tablet terminal, and a feature phone. Although it is assumed that the terminal is a portable terminal such as, for example, it is possible to use a non-portable terminal such as a desktop personal computer as the user terminal 40 and wait in turn. For this reason, if the waiting from the user terminal 40 is registered by executing the processing shown in FIGS. 5 and 6 described above, it is determined whether the user terminal 40 is a portable terminal. The user may be asked to answer a question asking for confirmation.

  When the user terminal 40 is a portable terminal, a message that prompts the user to go to a store after carrying the user terminal 40 may be displayed on the user terminal 40.

  On the other hand, when the user terminal 40 is not a portable terminal, it may be confirmed (questioned) whether or not it is possible to go to the store with another portable terminal. If a response indicating that the user cannot go to the store with another portable terminal is obtained, the above is described at the time of registration of the waiting queue (that is, at the time of the processing shown in FIGS. 5 and 6). The second inquiry may be transmitted to the user terminal 40 and the arrival schedule information may be received. Such a configuration is particularly effective in the first Web queue information in which the scheduled entrance time is not specified.

  Here, in the present embodiment, the store staff refers to the above-mentioned staff screen 500 and calls the reception numbers or names included in the waiting information displayed on the staff screen 500 in order from the top. .

  However, while the waiting time in the waiting time indicated by the waiting information 106c displayed on the staff screen 500 is 14 minutes, the “reply from the user” provided in association with the waiting information 106c is provided. The time (scheduled arrival time) displayed in the column is 20 minutes.

  As described above, the waiting time displayed on the staff screen 500 is a reference time, and may vary, but the waiting time indicated by the waiting time information 106c with a waiting time of about 14 minutes as scheduled. If the user can be called, it is highly likely that the user has not yet arrived at the store.

  Calling such a user and confirming whether the user is in the vicinity of the store or visiting the store, etc., is performed by the store staff, which may hinder efficient operation at the store. It becomes.

  Therefore, in the present embodiment, the staff screen 500 shown in FIG. 14 described above is provided with a button 501 (hereinafter referred to as a sort button) for sorting the waiting information based on the arrival schedule information. And In the example illustrated in FIG. 14, a portion described as “answer from user” on the staff screen 500 has a function as a sort button 501. When such a rearrangement button 501 is pressed (designated) by the staff of the store on the staff screen 500, a staff screen for displaying the waiting information rearranged based on the arrival schedule information is regenerated and displayed. You.

  Hereinafter, an example of the processing procedure of the information management apparatus 10 when the rearrangement button is pressed on the staff screen will be described with reference to the flowchart of FIG. The processing illustrated in FIG. 15 is executed by, for example, the management unit 104.

  When the rearrangement button is pressed on the staff screen as described above, the following steps S61 to S64 are executed for each of the waiting information displayed on the staff screen. Hereinafter, the queue information to be processed is referred to as target queue information.

  First, the management unit 104 determines whether or not the target waiting information is store waiting information (that is, waiting information indicating waiting from the first store terminal 20) (step S61). If the route included in the target queue information is “store”, the target queue information is determined to be the store queue information. On the other hand, when the route included in the target queue information is other than “store” (that is, “Web1” or “Web2”), it is determined that the target queue information is not the store queue information.

  When it is determined that the target waiting information is not the store waiting information (that is, the first Web waiting information or the second Web waiting information) (NO in step S61), the management unit 104 indicates the target waiting information. It is determined whether or not the arrival schedule information has been received from the user terminal 40 used by the user waiting for the turn (step S62). The arrival schedule information is information received in step S56 shown in FIG. 11 described above.

  Taking the staff screen 500 shown in FIG. 14 as an example, for example, if the target queue information is the queue information 106c, it is determined in step S62 that the scheduled arrival information has been received. On the other hand, for example, if the target queue information is the queue information 106b, it is determined in step S62 that the scheduled arrival information has not been received.

  First, it is assumed that it is determined that the arrival schedule information has been received (YES in step S62). Here, as described above, when the arrival schedule information is received in step S56 shown in FIG. 11, the information management apparatus 10 internally stores the time at which the arrival schedule information was received (hereinafter, referred to as reception time). Is held. For this reason, the management unit 104 adds the estimated arrival time indicated by the received expected arrival information to the reception time held inside the information management apparatus 10, thereby waiting for the queue indicated by the target queue information. Then, the time at which the user who arrives arrives at the store (hereinafter referred to as estimated arrival time) is calculated (step S63).

  On the other hand, when it is determined in step S61 that the target queue information is the store queue information, the management unit 104 calculates the scheduled entry time in the queue indicated by the target queue information (step S64). ). Note that, as the process of step S64, for example, the processes of steps S41 to S44 shown in FIG. 9 are executed. That is, in step S64, based on the number of waiting information indicating the waiting of other users who will enter the store before the waiting user indicated by the target waiting information. The estimated entry time is calculated.

  In step S64, without performing the above-described process of calculating the scheduled entrance time, the scheduled entrance time calculated by executing the process illustrated in FIG. 9 (indicated by the target order waiting information). May be acquired.

  When it is determined that the arrival schedule information has not been received in step S62 (NO in step S62), the process of step S64 is executed. That is, when the target queue information is the first Web queue information, the scheduled entry time in the queue indicated by the target queue information is calculated as described in step S64. On the other hand, when the target queue information is the second Web queue information, the scheduled entrance time included in the target queue information (second Web queue information) is the scheduled entrance time calculated in step S64. .

  Next, it is determined whether or not the processing of steps S61 to S64 has been executed for all the waiting information displayed on the staff screen (step S65).

  If it is determined that the processing has not been executed for all the waiting information (NO in step S65), the process returns to step S61, and the processing is repeated. In this case, the processing of step S61 is performed using the waiting information for which the processing of steps S61 to S64 has not been performed as the target waiting information.

  On the other hand, when it is determined that the processing has been executed for all the waiting information (YES in step S65), the processing in steps S61 to S64 is executed for each of the waiting information, so that Scheduled entry time (scheduled entry time of a user waiting in line from first store terminal 20) is calculated, and the first Web queue information and the second Web queue information for which arrival schedule information has been received Is the estimated arrival time (the estimated arrival time of the user waiting in line from the user terminal 40), and the first Web queue information and the second Web queue information for which the scheduled arrival information has not been received are scheduled to enter the store. The time is calculated.

  In this case, the management unit 104 selects a rule regarding display of the waiting information (the first Web waiting information and the second waiting information) for which the above-mentioned arrival schedule information has not been received (step S66).

  Here, the rules regarding the display of the waiting information for which the scheduled arrival information has not been received include, for example, first to third rules.

  The first rule includes not displaying the waiting information for which the scheduled arrival information has not been received. The second rule includes that the waiting information for which the scheduled arrival information has not been received is displayed lower than other waiting information. The third rule includes displaying the waiting information for which the scheduled arrival information has not been received, based on the estimated entrance time calculated in step S64.

  In step S66, for example, a predetermined rule among the first to third rules may be selected, or a rule specified by the store staff when the process of step S66 is executed may be selected. Is also good.

  When the process of step S66 is performed, the management unit 104 replaces each of the waiting information displayed on the staff screen with the estimated entry time calculated in step S64 and the first Web waiting information for the store waiting information. And the second Web queue information is rearranged based on the estimated arrival time calculated in step S63 (step S67). In step S67, the waiting information is rearranged in the order of the estimated entrance time and the estimated arrival time according to the rule selected in step S66.

  Specifically, when the first and second rules are selected in step S66, the waiting information (the first Web waiting information or the second Web waiting information) for which the arrival schedule information has not been received is stored in step S67. It is assumed that the processing (that is, sorting) is not performed. If the third rule is selected in step S66, the waiting information for which the scheduled arrival information has not been received is also to be sorted.

  Note that, for example, when the scheduled entry time and the estimated arrival time are the same, the store queue information with a high possibility that the user is near the store may be displayed preferentially (higher order), The 1st web queue information or the 2nd web queue information may be displayed preferentially (upper rank). Which of the waiting information is to be displayed preferentially may be set in advance in the information management device 10, the second store terminal 30, or the like.

  The management unit 104 regenerates (the screen data of) the staff screen for displaying the waiting information sorted in step S67 (step S68).

  The staff screen regenerated in step S68 is transmitted to the second store terminal 30 and displayed on the second store terminal 30.

  FIG. 16 shows a staff screen displayed on the second store terminal 30 when the processing shown in FIG. 15 is executed (that is, a staff screen displayed on the second store terminal 30 after the rearrangement button is pressed). An example is shown. FIG. 16 is a staff screen displayed after the rearrangement button 501 is pressed on the staff screen 500 shown in FIG.

  Here, while the queue information 106a, 106c, 106d, 106e, 106b, and 106f are displayed in this order on the staff screen 500 shown in FIG. 14, the queue information 106c is calculated in step S63 shown in FIG. It is assumed that the scheduled arrival time is later than the scheduled entry time in the queue indicated by the queue information 106d.

  In this case, on the staff screen 600 shown in FIG. 16, the order waiting information 106c and 106d are rearranged and displayed so that the order is changed.

  According to such a staff screen 600, the staff at the store considers the estimated arrival time (scheduled arrival information) until the user waiting in line indicated by the queue information 106c arrives at the store. It is possible to call another user (a user who is presumed to have already visited) prior to the user who is presumed not to have arrived at the time of the call.

  FIG. 16 shows an example of the staff screen when the first rule is selected in step S66 described above. Since the arrival schedule information has not been received for the waiting information 106b, the staff screen 600 displays the order. The waiting information 106b is not displayed.

  Here, the staff screen when the first rule is selected has been described. However, when the above-described second rule is selected, the waiting information 106b is, for example, lower in level than the waiting information 106f (ie, This is displayed at the end of the queue information on the staff screen 600).

  On the other hand, when the above-described third rule is selected, the waiting information 106b is rearranged based on the expected entrance time (entering time specified by the user) included in the waiting information 106b. Is displayed at the specified position.

  Although the waiting time is not displayed in the example shown in FIG. 16, the staff screen 600 has the same waiting time as the waiting time displayed in association with each piece of waiting information on the staff screen 500 shown in FIG. 14, for example. The time may be displayed, or the waiting time calculated again according to the order of the waiting information displayed on the staff screen 600 may be displayed.

  Further, in the present embodiment, when the rearrangement button is pressed, the process shown in FIG. 15 is executed. At the time when the process is executed, the second inquiry is transmitted to the user terminal 40 again and the scheduled arrival is performed. Information may be received.

  Further, for example, when the rearrangement button 501 is pressed again on the staff screen 600 shown in FIG. 16, the staff screen 500 shown in FIG. 14 is displayed. Here, it is described that the rearrangement button 501 is used, but a button for returning to (transition to) the staff screen 500 may be separately provided. Note that the staff screen 600 may be displayed in a manner distinguishable from the staff screen 500 so that the staff can easily grasp that the waiting information is rearranged based on the arrival schedule information.

  As described above, in the present embodiment, for example, the first waiting information indicating the waiting of the first user at the store and the second waiting information indicating the waiting of the second user other than the first user at the store When a plurality of queue information including information is registered, an inquiry about the queue indicated by the first queue information is transmitted to the user terminal 40, and the first user arrives at the store as a response to the inquiry. Arrival schedule information indicating the time until is received from the user terminal 40, and the result obtained by rearranging the plurality of queue information based on the received arrival schedule information is displayed on the first store terminal 20.

  In the present embodiment, with such a configuration, it is possible to improve the efficiency of operations in the store.

  Specifically, the estimated arrival time is calculated by adding the time indicated by the estimated arrival information to the time at which the estimated arrival information is received, and the plurality of turn-by-wait information includes the calculated estimated arrival time. And the other queue information (second queue information).

  Here, in a store where a plurality of users can wait in line, for example, if a user does not respond to a call from the store staff, the store staff will ask that the user be near or come to the store. It is necessary to check whether or not the user is present, and it is necessary to call the user a plurality of times until it can be determined that the user is absent. If such countermeasures must be frequently performed in a store where a queue is waiting, it is difficult to realize an efficient operation in the store.

  On the other hand, in the present embodiment, according to the above-described configuration, for example, the scheduled arrival time of the user waiting in the queue indicated by the first queue information indicates that the user is waiting for the queue indicated by the second queue information. In the case where it is later than the scheduled entrance time of the user, the order of the first waiting information and the second waiting information is switched on the staff screen displayed on the second store terminal 30 (that is, the order is changed). ), It is possible to avoid calling a user who is presumed not to have arrived at the store.

  In the present embodiment, the estimated arrival time indicated by the estimated arrival information is updated so as to decrease as time elapses, and is displayed on the second store terminal 30. According to such a configuration, the staff of the store can easily grasp the time until the user arrives at the store, and for example, it is possible to prepare a seat with a margin.

  In this embodiment, the estimated arrival time (that is, the estimated arrival time of the user waiting in line from the user terminal 40) calculated for the first Web queue information and the second Web queue information and the store order The waiting information is rearranged based on the estimated time of entry calculated for the waiting information (that is, the expected time of entering a user waiting in order from the first store terminal 20), and the second waiting terminal 30 Although it is described as being displayed, for example, depending on the time at which the scheduled arrival information is received in step S56 shown in FIG. In some cases, the user may be called too quickly.

  Therefore, in the present embodiment, for example, the estimated arrival time calculated with respect to the waiting information (first Web waiting information or second Web waiting information) indicating the waiting from the user terminal 40 and the waiting information are indicated by the waiting information. The expected arrival time is compared with the expected arrival time, and if the estimated arrival time is earlier than the expected arrival time, a process of rearranging based on the expected arrival time is executed. May be executed based on the estimated arrival time when the scheduled arrival time is later than the estimated entrance time.

  According to such a configuration, it is possible to avoid a situation in which the user is called too early before the time when the store is originally scheduled to enter.

  In the case where the waiting information indicating the waiting from the user terminal 40 is the first Web waiting information, the scheduled entry time in the waiting indicated by the waiting information corresponds to the user waiting for the waiting. This is a time calculated based on the number of waiting information indicating the waiting time of another user who will enter the store earlier than before.

  On the other hand, when the waiting information indicating the waiting from the user terminal 40 is the second Web waiting information, the scheduled entrance time in the waiting indicated by the waiting information is the entering time included in the waiting information included in the waiting information. This is the scheduled time (that is, the scheduled entrance time specified by the user when the waiting information is registered).

  In addition, the store queue information is sorted based on the scheduled entry time in the queue indicated by the store queue information, but the scheduled entry time is earlier than the user waiting in the queue. This is a time calculated based on the number of waiting information indicating the waiting of another user who will enter the store.

  Note that whether to use the estimated arrival time or the expected entrance time in the above-described rearrangement process may be determined based on a condition other than the above-described order of the estimated arrival time and the expected entrance time. .

  Also, in FIG. 11 described above, the first inquiry and the second inquiry are described as being transmitted to the user terminal 40. In the present embodiment, the waiting information is rearranged based on the arrival schedule information. Any configuration may be used as long as the result is displayed on the second store terminal 30, and for example, the first inquiry may not be transmitted to the user terminal 40. In this case, the processing of steps S52 to S54 and S58 shown in FIG. 11 may be omitted.

  Furthermore, without transmitting the second inquiry from the information management apparatus 10 to the user terminal 40, the arrival schedule information is transmitted to the information management apparatus 10 in response to, for example, a user's voluntary operation on the user terminal 40. 10 may be transmitted.

  In this embodiment, the arrival schedule information is described as being transmitted to the information management apparatus 10 in response to a user operation on the user terminal 40. However, for example, the user terminal 40 is connected to the user (the user terminal 40). 40) When a GPS (Global Positioning System) function capable of detecting the position is provided, the distance calculated from the position of the user detected by the GPS function and the position (location) of the store is calculated. It is also possible to adopt a configuration in which the arrival schedule information indicating the time calculated based on the above (the time required until the user arrives at the store) is automatically transmitted from the user terminal 40 to the information management device 10. . The transmission of the arrival schedule information may be executed, for example, by monitoring the position of the user and determining that the position of the user is within a predetermined range from the store. The position information indicating the position of the store only needs to be managed in advance in the information management device 10 (the storage unit 106 or the like).

  In the present embodiment, it is described that the scheduled arrival time (scheduled arrival information) of the waiting user from the user terminal 40 is received. There is a possibility that the user who has left the store once. For this reason, the estimated arrival time of the waiting user may be received from the first store terminal 20. In this case, for example, by logging in to the information management system from a user terminal used by a user waiting in turn from the first store terminal 20, the information management apparatus 10 determines the estimated time of arrival of the user in the user terminal. Receiving from the user terminal. In addition, a two-dimensional code is printed on the waiting card issued when the waiting from the first store terminal 20 is accepted, and the user terminal reads the two-dimensional code, thereby enabling the user to use the two-dimensional code. It may be possible to receive the estimated arrival time from the user terminal.

  Although the notification function in the present embodiment is mainly described as being realized using a message application, transmission and reception of various types of information between the information management device 10 and the user terminal 40 described in the present embodiment are performed as follows. It may be performed via another server device (for example, a message server) or the like.

  Further, in the present embodiment, a case has been described in which all of the store queue information, the first Web queue information, and the second Web queue information are displayed in a list on the staff screen. For example, the store queue information and the first Web queue information are displayed. The wait information and the second Web queue information may be displayed separately on the staff screen. In this case, a configuration is possible in which the store queue information and the first queue information are rearranged and displayed using the estimated arrival time (arrival information) calculated for the first Web queue information, and the second Web is also possible. A configuration is also possible in which the second Web queue information is rearranged and displayed using the estimated arrival time (arrival information) calculated for the queue information.

  Further, in the present embodiment, the list of the waiting information sorted based on the arrival schedule information is described as being displayed on the staff screen. However, for example, as a result of the sorting, the list is displayed after the sorting. , Only the waiting information at the top of the order (that is, the reception number or name to be called next) may be displayed. In this case, for example, the display of the list of the waiting information on the staff screen 500 shown in FIG. 14 is not changed, and the reception number included in the leading waiting information in the order after the sorting based on the expected arrival information is performed. Alternatively, the name may be displayed in a predetermined area of the staff screen 500 or the like. Here, it has been described that only the waiting information at the head is displayed. However, the waiting information from the head to the designated order may be displayed. In other words, as a result of the rearrangement of the plurality of queue information, at least the queue information located at the top of the rearranged queue information may be displayed.

  In the present embodiment, the information management device 10 has been described as one device, but the information management device 10 may be realized by a plurality of devices that can communicate via a network.

  In addition, at least a part of the functional configuration of the information management device 10 described in FIG. 3 may be provided in, for example, the first store terminal 20, the second store terminal 30, the user terminal 40, or the like.

  The method described in the above-described embodiment may be a program that can be executed by a computer, such as a magnetic disk (floppy (registered trademark) disk, hard disk, or the like), an optical disk (CD-ROM, DVD, or the like), and a magneto-optical disk (MO ), And may be stored in a storage medium such as a semiconductor memory and distributed.

  The storage medium may be in any form as long as it can store a program and can be read by a computer.

  Further, an OS (Operating System) running on the computer based on an instruction of a program installed in the computer from the storage medium, MW (Middleware) such as database management software, network software, etc. realize the present embodiment. May be partially executed.

  Further, the storage medium in the present invention is not limited to a medium independent of a computer, but also includes a storage medium in which a program transmitted through a LAN, the Internet, or the like is downloaded and stored or temporarily stored.

  Further, the number of storage media is not limited to one, and a case where the processing in the present embodiment is executed from a plurality of media is also included in the storage medium of the present invention, and any medium configuration may be used.

  Note that the computer according to the present invention executes each process in the present embodiment based on a program stored in a storage medium, and includes a device such as a personal computer and a system in which a plurality of devices are connected to a network. Or any other configuration.

  Further, the computer in the present invention is not limited to a personal computer, but also includes an arithmetic processing unit, a microcomputer, and the like included in an information processing device, and is a general term for devices and devices that can realize the functions of the present invention by a program. .

  It should be noted that the present invention is not limited to the above-described embodiment as it is, and can be embodied by modifying the constituent elements without departing from the gist thereof at the stage of implementation. Various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the above embodiments. For example, some components may be deleted from all the components shown in the embodiment. Further, components of different embodiments may be appropriately combined.

  DESCRIPTION OF SYMBOLS 10 ... Information management apparatus, 11 ... Bus, 12 ... Non-volatile memory, 13 ... CPU, 14 ... Main memory, 15 ... Communication part, 20 ... 1st shop terminal, 30 ... 2nd shop terminal, 40 ... User terminal, Reference numeral 50: network, 101: reception unit, 102: first registration unit, 103: second registration unit, 104: management unit, 105: display processing unit, 106: storage unit.

According to one aspect of the present invention, a first user terminal used by a first user and a store terminal provided in a store where the first user can wait for a turn are communicably connected. An information management device is provided. The information management apparatus includes a registration unit, a receiving unit, a calculation unit, and a display processing unit. The registration unit includes first waiting information indicating waiting of the first user at the store and second waiting information indicating waiting of the second user other than the first user at the store. Register multiple queue information . Before Symbol receiving means, before Symbol first user to receive the arrival information indicating the time until the arrival to the store from the first user terminal. The calculating means calculates an estimated arrival time at which the first user will arrive at the store based on the time indicated by the received arrival schedule information. The display processing means displays, on the shop terminal, a result obtained by rearranging the plurality of registered waiting information based on the calculated estimated arrival time . When the calculated estimated arrival time is earlier than the scheduled entry time in the queue indicated by the first queue information, the plurality of queue information includes the scheduled entry time and the second queue information. Rearrangement is performed based on the scheduled entrance times in the waiting queue indicated by the information. If the calculated estimated arrival time is later than the scheduled entry time in the queue indicated by the first queue information, the plurality of queue information includes the estimated arrival time and the second queue information. Are sorted based on the scheduled entrance times in the waiting order indicated by.

According to one aspect of the present invention, a first user terminal used by a first user and a store terminal provided in a store where the first user can wait for a turn are communicably connected. An information management device is provided. The information management apparatus includes a registration unit, a transmitting unit, a receiving unit, and a Viewing processor. The registration unit includes first waiting information indicating waiting of the first user at the store and second waiting information indicating waiting of the second user other than the first user at the store. Register multiple queue information. The transmitting unit transmits an inquiry about the waiting indicated by the registered first waiting information to the first user terminal. The receiving means receives, as a response to the inquiry , arrival schedule information indicating a time until the first user arrives at the store from the first user terminal. The display processing means displays, on the shop terminal, a result obtained by rearranging the plurality of registered waiting information based on the received arrival schedule information . The information management device includes: a first calculating unit configured to calculate an estimated arrival time at which the first user arrives at the store based on a time indicated by the arrival schedule information; A second calculating means for calculating a scheduled entrance time based on the number of waiting information indicating the waiting time of another user who will enter the store before the waiting first user And further comprising: When the calculated estimated arrival time is earlier than the calculated estimated entrance time, the plurality of queue information is the order indicated by the calculated estimated entrance time and the second queue information. Sorting is performed based on the expected entrance time in the waiting area. When the calculated estimated arrival time is later than the calculated estimated entrance time, the plurality of queue information includes the queue indicated by the calculated estimated arrival time and the second queue information. Are sorted based on the estimated time of entry into the store.

Claims (11)

An information management device communicably connected to a first user terminal used by a first user and a store terminal provided in a store where the first user can wait for a turn,
A plurality of waiting information including first waiting information indicating waiting of the first user at the store and second waiting information indicating waiting of the second user other than the first user at the store. Registration means for registering
Transmitting means for transmitting, to the first user terminal, an inquiry about the waiting indicated by the registered first waiting information;
Receiving means for receiving, from the first user terminal, arrival schedule information indicating a time until the first user arrives at the store as a response to the inquiry;
Display processing means for displaying, on the shop terminal, a result of rearranging the plurality of registered waiting information based on the received arrival schedule information.   2. The display processing unit displays, as a result of the rearrangement of the registered plurality of queue information, at least the first queue information among the rearranged plurality of queue information. 3. Information management device as described. A first calculating unit that calculates an estimated arrival time at which the first user arrives at the store based on a time indicated by the arrival schedule information;
The information management device according to claim 1, wherein the plurality of queue information is rearranged based on the calculated estimated arrival time and a scheduled entry time in the queue indicated by the second queue information. Entering based on the number of the waiting information indicating the waiting of the other users who will enter the store before the first user waiting in the waiting indicated by the first waiting information. Further comprising a second calculating means for calculating the estimated store time;
When the calculated estimated arrival time is earlier than the calculated estimated entrance time, the plurality of queue information is the order indicated by the calculated estimated entrance time and the second queue information. Sorted based on the expected entrance time in the wait,
When the calculated estimated arrival time is later than the calculated estimated entrance time, the plurality of queue information includes the queue indicated by the calculated estimated arrival time and the second queue information. The information management device according to claim 3, wherein the information is rearranged based on the estimated time of entering the store. The registering means registers first waiting information including a scheduled entry time designated by the first user,
If the calculated estimated arrival time is earlier than the scheduled entry time included in the first queue information, the plurality of queue information includes the estimated schedule time included in the first queue information and Rearranged on the basis of the scheduled entry time in the queue indicated by the second queue information,
When the calculated estimated arrival time is later than the expected entry time included in the first waiting information, the plurality of waiting information includes the calculated estimated arrival time and the second waiting information. The information management apparatus according to claim 3, wherein the information is rearranged based on the scheduled entrance times in the waiting order indicated by the order.   When the wait indicated by the second wait information is a wait from a store terminal provided in the store, the scheduled entry time in the wait indicated by the second wait information is the wait time. The number is calculated based on the number of waiting information indicating the waiting time of another user who will enter the store earlier than the second user performing the waiting. Information management device according to the paragraph. A second user terminal used by the second user is further communicably connected;
The transmission means, when the queue indicated by the second queue information is a queue from a second user terminal used by the second user, sends an inquiry about the queue to the second user. Send to terminal
The receiving means receives, from the second user terminal, arrival schedule information indicating a time until the second user arrives at the store, as a response to the inquiry transmitted to the second user terminal,
The first calculating means calculates an estimated arrival time at which the second user will arrive at the store based on a time indicated by the expected arrival information received from the second user terminal,
The scheduled entry time in the queue indicated by the second queue information is the calculated estimated arrival time at which the second user arrives at the store. Information management device. The registering means registers second waiting information including a scheduled entrance time specified by the second user,
The information management device according to any one of claims 3 to 5, wherein the scheduled entry time in the wait indicated by the second queue information is the scheduled entry time included in the second queue information. The display processing means displays the received arrival schedule information on the store terminal,
The information management device according to any one of claims 1 to 8, wherein the time indicated by the arrival schedule information is updated so as to decrease as time elapses and is displayed on the store terminal. An information management method executed by an information management device communicably connected to a user terminal used by a first user and a store terminal provided in a store where the first user can wait for a turn. hand,
A plurality of pieces of waiting information including first waiting information indicating that the first user is waiting for the store and second waiting information indicating waiting of the second user other than the first user for the store. Registering the
Transmitting, to the user terminal, an inquiry about the waiting indicated by the registered first waiting information;
Receiving, from the user terminal, arrival schedule information indicating a time until the first user arrives at the store as a response to the inquiry;
Displaying a result of rearranging the plurality of registered waiting information on the basis of the received scheduled arrival information on the shop terminal. A program executed by a computer of an information management device communicably connected to a user terminal used by a first user and a store terminal provided in a store where the first user can wait for a turn. So,
To the computer,
A plurality of pieces of waiting information including first waiting information indicating that the first user is waiting for the store and second waiting information indicating waiting of the second user other than the first user for the store. Registering the
Transmitting, to the user terminal, an inquiry about the waiting indicated by the registered first waiting information;
Receiving, from the user terminal, arrival schedule information indicating a time until the first user arrives at the store as a response to the inquiry;
Displaying, on the shop terminal, a result of rearranging the plurality of registered waiting information based on the received arrival schedule information.

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