JP2006023810A - Wait time notification system, server, personal digital assistant and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a wait time notification system by a personal digital assistant or the like for allowing a user to freely spend a wait time in a supermarket, amusement park, restaurant, hospital or bank, and for preventing the location of the user of a personal digital assistant from being leaked to the others, and for preventing a communication fee from being increased. <P>SOLUTION: In a portable telephone set 1, a location information acquiring means 14 receives location information being information showing the current location, and an arrival time presuming means 17 presumes an arrival estimation time based on the location information and a time when the location information has been received by the location information acquiring means 14 and the location of the destination, and a communication means 10 transmits an arrival estimation time to a store side device 2. In a store side device 2, an accepting means 21 accepts the order of a customer, and a completion time presuming means 22 presumes a completion presumed time being an presumed time when the processing of ordering accepted by the accepting means 21 is completed, and a comparing means 25 compares the arrival presumed time received by the portable telephone unit 1 with the completion presumed time presumed by the completion time presuming means 22, and transmits the information corresponding to the comparison result to the portable telephone set 1. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a waiting time notification system, a server, a portable information terminal, an estimated arrival time notification program, and a waiting time notification that allow a customer to freely spend a waiting time in a supermarket, an amusement park, a restaurant, a hospital, a bank, etc. Regarding the program.

  In amusement parks, restaurants, supermarkets, hospitals, banks, etc., there may be a waiting time before customers receive services. Conventionally, in such a case, the customer has to wait until his / her turn at the entrance or the window, and the waiting time has been wasted for the customer.

  Therefore, the patient uses the mobile terminal to send the time required to arrive at the hospital to the hospital management computer and the desired medical treatment time to reserve the medical treatment, and the management computer ensures that the patient arrives at the hospital during the medical treatment time. In addition, a system has been proposed in which a call e-mail is transmitted to a patient's portable terminal in consideration of a medical waiting time and a time required to arrive at a hospital (see, for example, Patent Document 1).

  In addition, it accepts reservations from the customer's mobile terminal, receives information on the location of the mobile terminal from the customer's mobile terminal at a predetermined time interval, estimates the required time to play equipment based on the received location information, and estimates A system has been proposed in which a call e-mail is transmitted so that a customer arrives at a game facility at a time reserved in consideration of the required time (see, for example, Patent Document 2).

  In addition, location information is received from the customer's mobile terminal, the time when the customer arrives is estimated, and a call e-mail is sent to the customer's mobile terminal when the customer arrives at the time when the customer wants to execute the processing. A system has been proposed (see, for example, Patent Document 3).

JP 2002-149799 A (paragraphs (0034) to (0037), FIG. 1) JP 2002-150087 (paragraphs (0017) to (0046), FIG. 1) JP 2004-86252 A (paragraphs (0014) to (0036), FIG. 1)

  However, since the system described in Patent Document 1 transmits the required time to the hospital at the time of reservation, depending on the behavior of the patient on the day of medical care, the patient may return to the hospital after receiving the call e-mail. There is a problem that the scheduled medical treatment time has passed or the medical treatment is awaited.

  In addition, in the systems described in Patent Document 2 and Patent Document 3, since the customer's mobile terminal transmits the position information to the computer that manages the reservation at a predetermined time interval, privacy information such as the customer's position is transmitted. There is a problem of disclosure to the system. Further, since the customer's mobile terminal transmits location information at predetermined time intervals as needed, there is a problem that the communication fee increases.

  Therefore, the present invention provides a waiting time notification system, a server, a portable information terminal, and an arrival time in which the user can freely spend a waiting time without increasing the communication fee without knowing the position of the user of the portable information terminal by others. An object is to provide an estimated time notification program and a waiting time notification program.

  The waiting time notification system according to the present invention includes a portable information terminal that estimates an estimated arrival time that is an estimated time to arrive at a destination based on a position and a time, and a portable information terminal that is in accordance with the estimated arrival time estimated by the portable information terminal. A waiting time notification system comprising a server for transmitting information to an information terminal, wherein the portable information terminal is generated by position information generation means for generating position information that is information indicating the current position, and position information generation means Position information generating means for estimating the estimated arrival time based on the position information generated by the position information generating means and the position of the destination, and a communication means for transmitting and receiving information to and from the server. The server includes an accepting unit that accepts the order of the user of the portable information terminal, and a completion time estimate that estimates an estimated completion time that is an estimated time at which the processing of the order accepted by the accepting unit is completed. Comparing the means, the input / output means for transmitting / receiving information to / from the portable information terminal, the estimated arrival time received from the portable information terminal via the input / output means, and the estimated completion time estimated by the completion time estimating means And comparison means for transmitting information corresponding to the result to the portable information terminal via the input / output means.

  The communication means may request the server to send an e-mail indicating the order processing status in response to a user operation, and the server generates a work status report that generates an e-mail indicating the order processing status. The work status report creating means generates an e-mail indicating the order processing status when the input / output means receives a request for sending an e-mail indicating the order processing status from the portable information terminal. Alternatively, the input / output unit may transmit the electronic mail generated by the work status report generating unit to the portable information terminal. According to such a configuration, the server can send an e-mail indicating the order processing status to the portable information terminal in response to a user request.

  The accepting means accepts the user's order by causing the portable information terminal to generate position information, which is information indicating the current position, and the position information generated by the position information generating process and the position information generating process. Based on the time when the position information was generated and the position of the destination, an arrival time estimation process for estimating an estimated arrival time that is an estimated time of arrival at the destination, and a communication process for transmitting and receiving information to and from the server are executed. In the communication process, a program for executing a process for requesting the server to send an e-mail indicating the status of the order process may be transmitted to the portable information terminal via the input / output means according to a user operation. The information terminal may include information registration means for storing the received program. According to such a configuration, the server can transmit the program to the portable information terminal.

  The server according to the present invention provides a mobile information terminal that estimates an estimated arrival time, which is an estimated time of arrival at a destination based on a position and a time, to a mobile information terminal according to the estimated arrival time estimated by the mobile information terminal. A server that transmits information, a receiving unit that receives an order of a user of a portable information terminal, a completion time estimating unit that estimates an estimated completion time that is an estimated time at which an order received by the receiving unit is completed; The input / output means for transmitting / receiving information to / from the information terminal, the estimated arrival time received from the portable information terminal via the input / output means, and the estimated completion time estimated by the completion time estimating means And comparison means for transmitting the received information to the portable information terminal via the input / output means.

  Work status report creating means for generating an e-mail indicating the processing status of the order may be included, and the work status report creating means may include a portable information request for sending an e-mail indicating the status of the order processing. When received from the terminal, an e-mail indicating the status of order processing may be generated, and the input / output means may transmit the e-mail generated by the work status report creating means to the portable information terminal. According to such a configuration, the server can transmit an e-mail indicating the order processing status to the portable information terminal in response to the request.

  The accepting means accepts the user's order by causing the portable information terminal to generate position information, which is information indicating the current position, and the position information generated by the position information generating process and the position information generating process. Based on the time when the position information was generated and the position of the destination, an arrival time estimation process for estimating an estimated arrival time that is an estimated time of arrival at the destination, and a communication process for transmitting and receiving information to and from the server are executed. In the communication process, a program for executing a process for requesting the server to send an e-mail indicating the status of the order process may be transmitted to the portable information terminal via the input / output means in accordance with a user operation. According to such a configuration, the server can transmit the program to the portable information terminal.

  The portable information terminal according to the present invention includes position information generating means for generating position information that is information indicating the current position, position information, a time when the position information generating means generates position information, and a position of the destination. Based on the arrival time estimation means for estimating the estimated arrival time that is the estimated time of arrival at the destination, and the communication means for transmitting and receiving information to and from the server that transmits information according to the estimated arrival time estimated by the arrival time estimation means It is characterized by including.

  The communication means may receive a program from the server, and may include information registration means for storing the program received by the communication means from the server. According to such a configuration, the program can be received from the server and stored.

  An estimated arrival time notification program according to the present invention includes a position information generation process that causes a computer to generate position information that is information indicating the current position, position information generated by the position information generation process, and position information generated by the position information generation process. Based on the arrival time estimation process that estimates the arrival estimated time, which is the estimated time of arrival at the destination, based on the time when the destination is generated, and the estimated arrival time estimated by the arrival time estimation process. And a communication process for transmitting and receiving information.

  The waiting time notification program according to the present invention allows a computer to accept an order of a user of a portable information terminal that estimates an estimated arrival time that is an estimated time of arrival at a destination based on a position and a time, and an accepting process Completion time estimation process for estimating the estimated completion time, which is the estimated time to complete the processing of the order received in step, input / output process for transmitting / receiving information to / from the portable information terminal, and arrival estimation received from the portable information terminal through the input / output process Comparing the time with the estimated completion time estimated by the completion time estimation process, a comparison process for transmitting information according to the comparison result to the portable information terminal by the input / output process is performed.

  According to the present invention, the user of the portable information terminal can freely spend a waiting time without increasing the communication fee without knowing the position by others.

  Embodiments of the present invention will be described. FIG. 1 is a block diagram showing a configuration example of an embodiment of the present invention. The present embodiment includes a mobile phone 1, a store side device 2, and a position positioning system 3.

  The mobile phone 1 includes, for example, position information acquisition means 14 that generates position information that is information indicating the current position based on information received from the position positioning system 3 that is GPS (Global Positioning System), position information acquisition means ( Based on the position information generated by the position information generation means) 14, the position information confirmation means 15 for confirming the current position, the position information database 16 for storing the current position confirmed by the position information confirmation means 15, and the position information confirmation means 15, the arrival time estimation means 17 for estimating the time of arrival at the destination based on the current position and the like confirmed by the mobile phone communication network base station and the store side device 2 A communication unit 10 that transmits and receives information, an information registration unit 11 that stores information received by the communication unit 10, and a communication unit 10. Information reading means 12 for reading the received information and display means 13 for displaying the information are included.

  The communication means 10 receives a program, a receipt number, an e-mail, etc. from the store side device 2 using wireless communication or infrared communication via a mobile phone communication network, and the information registration means 11 is received by the communication means 10. Stored programs and receipt numbers.

  The position information acquisition means 14 receives information from the position positioning system 3 at a predetermined time interval, generates position information, and inputs the generated position information and time to the position information confirmation means 15. The position information confirmation unit 15 stores the position information and time input by the position information acquisition unit 14 in the position information database 16. The position information confirmation means 15 compares the position indicated by the position information generated by the previous position information acquisition means 14 and the position indicated by the position information generated by the current position information acquisition means 14 stored in the position information database 16. Then, the mutual distance is calculated, and the calculated mutual distance and the difference between the times when the positional information acquisition unit 14 generates the positional information are input to the arrival time estimation unit 17. If the mutual distance calculated by the positional information confirmation unit 14 exceeds a predetermined distance, the arrival time estimation unit 17 determines the mutual distance calculated by the positional information confirmation unit 14 and the positional information acquisition unit 14 Based on the generated time difference, the moving speed of the mobile phone 1 is calculated, and an estimated arrival time that is an estimated time to move from the current position and arrive at the destination (store) is calculated. The arrival time estimation means 17 determines whether or not the distance between the destination (store) and the current position is equal to or greater than a certain distance if the mutual distance calculated by the position information confirmation means 14 does not exceed a predetermined distance. to decide. When the arrival time estimation unit 17 determines that the distance between the destination (store) and the current position is equal to or greater than a certain distance, the mutual information calculated by the location information confirmation unit 14 and the location information acquisition unit 14 Based on the time difference at which the position information is generated, the moving speed of the mobile phone 1 is calculated, and the estimated arrival time at which the mobile phone 1 moves from the current position and arrives at the destination (store) is calculated. When the estimated arrival time is first calculated, the arrival time estimating means 17 transmits the estimated arrival time to the store side device 2 via the information registering means 11 and the communication means 10. Moreover, the arrival time estimation means 17 transmits the estimated arrival time calculated to the shop side device 2 when the difference between the estimated arrival time transmitted last time and the estimated arrival time calculated this time is equal to or greater than a certain time. At this time, the communication means 10 transmits the receipt number received from the store side apparatus 2 together with the calculated estimated arrival time.

  The store-side device 2 includes an input / output unit 20 that transmits / receives information to / from the mobile phone 1, a reception unit 21 that receives an order from the user of the mobile phone 1, and a completion that is an estimated time at which an order received by the reception unit 21 is processed Completion time estimation means 22 for estimating the estimated time, an acceptance number that is a number for the order accepted by the acceptance means 21, the order in which the order was accepted, the estimated completion time, and the user of the mobile phone 1 at the destination (store) The waiting time database 23 that stores the estimated arrival time, which is the estimated arrival time, and the e-mail address of the mobile phone 1 in association with each other, and the waiting time database 23, the order received by the receiving means 21, the estimated estimated time of completion, and the estimated arrival time The registration means 24 stores the time in association with each other, and the estimated completion time stored in the waiting time database 23 is compared with the estimated arrival time. Comparing means 25 for determining whether or not the deviation is early, and if the comparing means 25 determines that the estimated completion time is earlier than the estimated arrival time, the notifying means 26 for transmitting a call e-mail to the mobile phone 1 via the input / output means 20. , And a work status report creating means 27 for creating a work status confirmation list indicating the work progress status.

  The reception unit 21 generates position information that is generated by the mobile phone 1 to generate position information that is information indicating the current position, position information generated by the position information generation process, and position information generated by the position information generation process. Based on the time and the position of the destination, an arrival time estimation process for estimating an estimated arrival time that is an estimated time of arrival at the destination, and information is transmitted according to the estimated arrival time estimated by the arrival time estimation process. An estimated arrival time notification program for executing communication processing for transmitting / receiving information to / from the server is stored. When an order is received, the reception number and the estimated arrival time notification program are input to the mobile phone 1 via the input / output means 20. Send. The estimated arrival time notification program includes information indicating the location of the destination (store).

  The store side device 2 causes the computer to accept an order of the user of the portable information terminal (mobile phone 1) that estimates the estimated arrival time that is the estimated time to arrive at the destination based on the position and time; Completion time estimation processing for estimating an estimated completion time, which is an estimated time for completion of processing of an order received in the reception processing, input / output processing for transmitting / receiving information to / from the portable information terminal (mobile phone 1), and portable information terminal (portable The estimated arrival time received by the input / output process from the telephone 1) is compared with the estimated completion time estimated by the completion time estimation process, and information corresponding to the comparison result is input / output processed by the portable information terminal (mobile telephone 1). The waiting time notification program characterized in that the comparison processing to be transmitted to (1) is executed.

  Next, the operation of the embodiment of the present invention will be described. FIG. 2 is a sequence diagram for explaining the operation of the embodiment of the present invention. Here, a case where a user orders cooking of pizza from a store (for example, a supermarket) will be described as an example.

  A user goes to a store, orders cooking of pizza, operates the mobile phone 1, and transmits the e-mail address of the mobile phone 1 to the store side terminal 2 using, for example, near field communication such as infrared communication. (Step S101).

  In the store side terminal 2, the receiving means 21 receives the e-mail address of the mobile phone 1 via the input / output means 20, and the estimated arrival time notification program and the reception number are sent via the input / output means 20 to the mobile phone 1. For example, it transmits using near field communication, such as infrared communication (step S102). When the store clerk inputs the received order contents to the receiving means 21 in association with the e-mail address of the mobile phone 1 and the receiving number, the receiving means 21 receives the order contents and the e-mail address of the mobile phone 1. And the reception number are input to the completion time estimation means 22 in association with each other. Completion time estimation means 22 estimates the estimated completion time of the work according to the contents of the order, associates the estimated completion estimation time with the e-mail address and the reception number of mobile phone 1, and waits through registration means 24. The order is received in the database 23 and stored (step S103). In the mobile phone 1, the communication means 10 receives the estimated arrival time notification program and the reception number and stores them in the information registration means 11. The mobile phone 1 executes an estimated arrival time notification program.

  When the position information acquisition unit 14 of the mobile phone 1 receives the information from the position positioning system 3 and generates position information (step S104), the generated position information and time are input to the position information confirmation unit 15. The location information confirmation unit 15 stores the location information and time input by the location information acquisition unit 14 in the location information database 16 and inputs them to the arrival time estimation unit 17. The arrival time estimation means 17 is an estimated time of arrival at the store based on the location information of the store included in the estimated arrival time notification program, the location indicated by the location information, and a predetermined moving speed (for example, 4 km / h). A certain estimated arrival time is calculated and transmitted to the store side apparatus 2 together with the receipt number via the information registration means 11 and the communication means 10 (step S105). In the store side device 2, the input / output means 20 inputs the receipt number and the estimated arrival time to the registration means 24, and the registration means 24 stores the estimated completion time stored in the waiting time database 23 in step S103 and the mobile phone 1's. The estimated arrival time is stored in the waiting time database 23 in association with the e-mail address and the reception number. The registration unit 24 inputs the estimated completion time, the estimated arrival time, and the e-mail address of the mobile phone 1 to the comparison unit 25. The comparison unit 25 compares the estimated completion time with the estimated arrival time. If the estimated completion time is earlier than the estimated arrival time, the comparison unit 25 generates a work completion mail that is an e-mail indicating the end of the work. Output to. Here, it is assumed that the estimated completion time is not earlier than the estimated arrival time.

  When the user operates the mobile phone 1, a progress mail request that is an e-mail including a reception number for requesting transmission of a progress mail that is an e-mail indicating the progress of work is transmitted to the communication means 10 to the store side device 2. Then (Step S106), in the store side apparatus 2, the input / output means 20 receives the progress mail request, and the registration means 24 determines in what order the order of the receipt number included in the progress mail request is processed. The estimated completion time and the e-mail address of the mobile phone 1 are specified, and a progress mail is generated. The progress e-mail is, for example, “Customer with reception number 3 and now waiting for work. The expected completion time is 14:30. We will contact you again when the work is completed. . ”Or the like. The order of waiting for work can be specified based on the order received and the order currently being worked. The registration unit 24 transmits a progress mail to the mobile phone 1 via the input / output unit 20 (step S107). In the mobile phone 1, the communication unit 10 receives the progress mail and inputs it to the information reading unit 12. The information reading means 12 causes the display means 13 to display the contents of the input progress mail.

  When the user operates the mobile phone 1 to cause the communication means 10 to transmit a work status confirmation list request, which is an e-mail including a reception number for requesting transmission of the work status confirmation list, to the store side device 2 (step S108). In the store side apparatus 2, the input / output means 20 receives the work status confirmation list request and inputs it to the work status report creation means 27. The work status report creating means 27 generates an e-mail of a work status confirmation list that is a list of the reception number, the estimated completion time, and the estimated arrival time from the waiting time database 23. FIG. 3 is an explanatory diagram illustrating an example of a work status confirmation list. For example, when the communication unit 10 creates and sends an e-mail with the title “LIST” as the work status confirmation list request, the input / output unit 20 sends an e-mail with the title “LIST” to the work status. You may input into the report preparation means 27. FIG. If the receipt number is described in the body of the email, the work status report creating means 27 may generate an email in the same format as the progress email. The work status report creation means 27 transmits the generated e-mail to the mobile phone 1 via the input / output means 20 (step S109). In the mobile phone 1, the communication unit 10 receives the work status confirmation list and inputs it to the information reading unit 12. The information reading unit 12 causes the display unit 13 to display the input work status confirmation list.

  When a predetermined time elapses and the position information acquisition unit 14 of the mobile phone 1 receives information from the position positioning system 3 and generates position information (step S110), the generated position information and time are displayed as position information. Input to the confirmation means 15. The location information confirmation unit 15 stores the location information and time input by the location information acquisition unit 14 in the location information database 16 and inputs them to the arrival time estimation unit 17. Further, the position information confirmation unit 15 inputs the position information and time generated by the previous position information acquisition unit 14 stored in the position information database 16 to the arrival time estimation unit 17. The arrival time estimation means 17 is based on the store position information included in the estimated arrival time notification program, the position indicated by the position information, the time, and the position information and time generated by the previous position information acquisition means 14. The moving speed of the telephone 1 is calculated, and an estimated arrival time that is an estimated time to arrive at the store is calculated. Then, the arrival time estimation means 17 is used when the position indicated by the position information and the position indicated by the position information generated by the previous position information acquisition means 14 change by more than a certain value, or when the estimated arrival time calculated last time and the estimated arrival time calculated this time. When the time has changed more than a certain value, or when a certain time or more has elapsed since the previous estimated arrival time was transmitted to the store side device 2, the calculated estimated arrival time is transmitted via the information registration means 11 and the communication means 10. It transmits to the store side apparatus 2 with a receipt number (step S111).

  In the store side device 2, the input / output means 20 inputs the receipt number and the estimated arrival time to the registration means 24, and the registration means 24 stores the estimated completion time stored in the waiting time database 23 in step S103 and the mobile phone 1's. The estimated arrival time is stored in the waiting time database 23 in association with the e-mail address and the reception number. The registration unit 24 inputs the estimated completion time, the estimated arrival time, and the e-mail address of the mobile phone 1 to the comparison unit 25. The comparison unit 25 compares the estimated completion time with the estimated arrival time. If the estimated completion time is earlier than the estimated arrival time, the comparison unit 25 generates a work completion mail that is an e-mail indicating the end of the work. Output to. When the user of the mobile phone 1 moves far from the store and the estimated arrival time is later than the estimated completion time by a predetermined time or more, the registration unit 24 uses the same method as the method of transmitting the progress mail. Then, an e-mail with a warning that prompts the user to move around the store is generated and transmitted to the mobile phone 1. Here, it is assumed that the estimated completion time is earlier than the estimated arrival time. Then, the notification unit 26 transmits a work completion mail to the mobile phone 1 via the input / output unit 20 (step S112). The work completion e-mail is, for example, an e-mail with a content such as “Customer with reception number 3; work will be completed soon. Expected work completion time is 14:30. Please come to the store.” In the mobile phone 1, the communication means 10 receives the work completion mail and inputs it to the information reading means 12. The information reading means 12 causes the display means 13 to display the contents of the input work completion mail. The user of the mobile phone 1 goes to the store and receives the ordered pizza.

  The information registration unit 11 of the mobile phone 1 may store an estimated arrival time notification program in advance, or the communication unit 10 may receive an estimated arrival time notification program from a server operated by the store via the Internet or the like. You may download it.

  As described above, according to this embodiment, the store side device 2 determines the time required for work and the time until the user arrives at the store according to the position and moving speed of the mobile phone 1. In consideration, the waiting time can be notified to each user at a predetermined timing.

  Further, according to this embodiment, when the user moves to a position where the user cannot return to the store within the waiting time, the store side device 2 transmits a warning e-mail to the user's mobile phone 1. can do. Therefore, the user can avoid moving to a position where it is impossible to return to the store within the waiting time, and can return to the store to receive the product when the work is completed. In addition, the store can deliver the completed product to the user without leaving it for a long time.

  Furthermore, according to this embodiment, the mobile phone 1 determines whether the position indicated by the position information and the position indicated by the position information generated by the previous position information acquisition unit 14 change by a certain amount or the estimated arrival time calculated last time. When the estimated arrival time calculated this time changes more than a certain value, or only when a certain time or more has elapsed since the previous estimated arrival time was transmitted to the store side device 2, the calculated estimated arrival time is stored in the information registration means 11 And the communication means 10 together with the reception number to the store side device 2, the movement distance of the mobile phone 1 and the estimated arrival time change is less than a certain value, or the estimated arrival time is transmitted to the store side device 2. If the elapsed time is less than a certain time, the estimated arrival time is not transmitted to the store side device 2. Accordingly, unnecessary information is not transmitted and received between the mobile phone 1 and the store-side device 2, and an increase in communication charges can be prevented.

  Further, according to this embodiment, the user can freely spend the waiting time without the store side device 2 knowing his / her position.

  In this embodiment, the GPS is described as an example of the position positioning system 3. However, if the user is indoors and the mobile phone 1 cannot receive information from the GPS satellite, the position information The confirmation unit 15 determines that the mobile phone 1 has not moved. In addition, the mobile phone 1 may include a wireless IC tag reader, and wireless IC tags that store information indicating positions in indoor facilities such as a supermarket may be installed at predetermined intervals. Then, the wireless IC tag reader of the mobile phone 1 reads the information indicating the position stored in the wireless IC tag installed at a predetermined interval, and the position information acquisition means 14 receives the information indicating the read position. It can be input as position information.

  In this embodiment, the mobile phone 1 is used as an example of the mobile information terminal. However, the mobile information terminal of the present invention is not limited to the mobile phone 1 and has a function of transmitting and receiving e-mails. PDA (Personal Digital Assistance) having a function of performing near field communication such as infrared communication, PC (Personal Computer), and the like.

  In this embodiment, the case where the present invention is applied to a store (supermarket, etc.) has been described as an example. However, the present invention is not limited to this, and is applied to an amusement park, restaurant, hospital, bank, etc. You may apply.

  The present invention can be used for notification of waiting times of supermarkets, amusement parks, restaurants, hospitals, banks, and the like.

It is a block diagram which shows the example of 1 structure of embodiment of this invention. It is a sequence diagram explaining operation | movement of embodiment of this invention. It is explanatory drawing which shows an example of a work condition confirmation list.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Mobile telephone 2 Shop side apparatus 3 Positioning system 10 Communication means 11 Information registration means 12 Information reading means 13 Display means 14 Position information acquisition means 15 Position information confirmation means 16 Position information database 17 Arrival time estimation means 20 Input / output means 21 Reception Means 22 Completion time estimation means 23 Waiting time database 24 Registration means 25 Comparison means 26 Notification means 27 Work status report creation means

Claims (10)

A mobile information terminal that estimates an estimated arrival time that is an estimated time to arrive at a destination based on the position and time, and transmits information to the mobile information terminal according to the estimated arrival time estimated by the mobile information terminal In a waiting time notification system comprising a server,
The portable information terminal
Position information generating means for generating position information which is information indicating the current position;
An arrival time estimating means for estimating an estimated arrival time based on the position information generated by the position information generating means, the time when the position information generating means generates the position information, and the position of the destination;
Communication means for transmitting and receiving information to and from the server,
The server
Receiving means for receiving an order of the user of the portable information terminal;
A completion time estimating means for estimating an estimated completion time which is an estimated time for completing the processing of the order received by the receiving means;
Input / output means for transmitting / receiving information to / from the portable information terminal;
The estimated arrival time received from the portable information terminal via the input / output means is compared with the estimated completion time estimated by the completion time estimating means, and information according to the comparison result is obtained via the input / output means. And a comparing means for transmitting to the portable information terminal. The communication means requests the server to send an e-mail indicating the status of order processing in response to a user operation,
The server includes work status report creation means for generating an email indicating the status of order processing, and the work status report creation means includes a request for sending an email indicating the status of order processing by the input / output means. 2. When receiving from the portable information terminal, an e-mail indicating the processing status of the order is generated, and the input / output unit transmits the e-mail generated by the work status report generating unit to the portable information terminal. Waiting time notification system. The accepting means, upon accepting the user's order, causes the portable information terminal to generate position information that is information indicating the current position, the position information generated by the position information generating process, and the position information generation An arrival time estimation process for estimating an arrival estimated time that is an estimated time of arrival at the destination based on the time at which the position information is generated by the process and the position of the destination, and a communication process for transmitting and receiving information to and from the server In the communication process, a program for executing a process for requesting the server to send an e-mail indicating the status of the order process is transmitted to the portable information terminal via the input / output means in response to a user operation. And
The waiting time notification system according to claim 1, wherein the portable information terminal includes information registration means for storing the received program. Information is transmitted to the portable information terminal according to the estimated arrival time estimated by the portable information terminal to the portable information terminal that estimates the estimated arrival time that is the estimated time of arrival at the destination based on the position and time On the server,
Receiving means for receiving an order of the user of the portable information terminal;
A completion time estimating means for estimating an estimated completion time which is an estimated time for completing the processing of the order received by the receiving means;
Input / output means for transmitting / receiving information to / from the portable information terminal;
The estimated arrival time received from the portable information terminal via the input / output means is compared with the estimated completion time estimated by the completion time estimating means, and information according to the comparison result is obtained via the input / output means. And a comparison means for transmitting to the portable information terminal. A work status report creating means for generating an e-mail indicating the processing status of the order, wherein the input / output means sends a request for sending an e-mail indicating the status of the order processing to the portable information terminal; 5. The server according to claim 4, wherein an e-mail indicating a processing status of the order is generated and the input / output unit transmits the e-mail generated by the work status report generating unit to the portable information terminal. The accepting means, upon accepting the user's order, causes the portable information terminal to generate position information that is information indicating the current position, the position information generated by the position information generating process, and the position information generation An arrival time estimation process for estimating an arrival estimated time that is an estimated time of arrival at the destination based on the time at which the position information is generated by the process and the position of the destination, and a communication process for transmitting and receiving information to and from the server In the communication process, a program for executing a process for requesting the server to send an e-mail indicating the status of the order process is transmitted to the portable information terminal via the input / output means in response to a user operation. The server according to claim 4 or 5. Position information generating means for generating position information which is information indicating the current position;
Based on the position information generated by the position information generating means, the time when the position information generating means generated the position information, and the position of the destination, an estimated arrival time that is an estimated time of arrival at the destination is estimated. An arrival time estimation means to
A portable information terminal comprising: a server that transmits information according to the estimated arrival time estimated by the arrival time estimation means; and a communication means that transmits and receives information. The communication means receives the program from the server,
The portable information terminal according to claim 7, further comprising information registration means for storing the program received by the communication means from the server. On the computer,
Position information generation processing for generating position information that is information indicating the current position;
Based on the position information generated by the position information generation process, the time when the position information was generated by the position information generation process, and the position of the destination, an estimated arrival time that is an estimated time to arrive at the destination is estimated. An arrival time estimation process to be
An estimated arrival time notification program that executes a server that transmits information according to the estimated arrival time estimated in the arrival time estimation process and a communication process that transmits and receives information. On the computer,
An acceptance process for accepting an order of a user of a portable information terminal that estimates an estimated arrival time that is an estimated time to arrive at a destination based on the position and time;
A completion time estimation process for estimating an estimated completion time that is an estimated time for completion of processing of the order received in the reception process;
Input / output processing for transmitting / receiving information to / from the portable information terminal;
The estimated arrival time received by the input / output process from the portable information terminal and the estimated completion time estimated by the completion time estimation process are compared, and information corresponding to the comparison result is obtained by the input / output process. A waiting time notification program characterized by causing a comparison process to be transmitted to a terminal.

Images