JP2016170494A - Commodity provision administration equipment, commodity provision administration system, commodity provision administration method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To allow an orderer to drop in a shop according to proper timing for the purpose of resolving such drawbacks that the orderer has to wait for a long time at the shop and the orderer cannot receive a commodity in a just finished state.SOLUTION: Commodity provision administration equipment 3 that transmits a receiving guide, which prompts an orderer to drop in a designated delivery place so as to receive a commodity, to a handheld terminal according to an order placed by the orderer using the handheld terminal 1 includes an order information acquisition unit 31 that acquires order information concerning the contents of an order placed for a commodity, a position information acquisition unit 33 that acquires position information concerning the orderer's position, a commodity preparation time calculation unit 35 that calculates a commodity preparation time, which is required to prepare a commodity, on the basis of the order information, a movement time calculation unit 36 that calculates a movement time, which is necessary for the orderer to move to the delivery place, and a commodity provision control unit 37 that controls transmission of the receiving guide to the handheld terminal on the basis of the commodity preparation time and movement time.SELECTED DRAWING: Figure 4

Description

  The present invention relates to a merchandise provision management apparatus, a merchandise provision management system, and a merchandise provision management system for transmitting to a portable terminal a reception guide that prompts the orderer to go to a designated delivery location and receive the merchandise according to an order made by the orderer at the portable terminal The present invention relates to a product provision management method.

  In facilities such as stadiums and event venues, stores that provide food and drinks to visitors are set up. In such a store, there is a problem that users concentrate on the holidays of events and events, and the users wait for a long time or cannot provide products to all users. Therefore, if a visitor is made to order a product appropriately using a mobile terminal, the convenience of the user can be improved and the sales of the store can be improved.

  As a system related to the ordering of products using mobile terminals by visitors in facilities such as stadiums, conventionally, the orderer performs an operation of ordering products using mobile terminals, and orders are placed on the order management server. A technology is known in which, when the product is received and the product is ready, the position of the orderer's seat or the position of the orderer's mobile terminal is presented to the delivery member, and the delivery member is delivered to the orderer's seat ( (See Patent Documents 1 to 4).

JP 2006-018617 A JP 2006-227834 A Japanese Patent No. 4200478 JP 2005-174136 A

  Now, in the conventional technology, the product is delivered to the orderer's seat, but the orderer may go to the nearest store and receive the product there. In this case, the order is accepted. Later, it is only necessary to notify the orderer of receipt information regarding delivery of the product so that the orderer goes to the store according to the receipt guide.

  However, the time required to prepare the product (product preparation time) varies greatly depending on the order details and the order reception status at the store. For example, the product preparation time becomes longer for products that require time for cooking. Even if a large number of orders are received, the product preparation time becomes longer. On the other hand, the travel time required to travel from the seat to the store varies greatly depending on the position of the seat, and the travel time becomes longer when the seat is away from the store.

  For this reason, simply notifying the orderer of receipt information will cause the timing at which the preparation of the product is completed and the timing at which the orderer arrives at the store greatly deviate, and the orderer will arrive at the delivery location. It is too early, waiting for a long time at the store, or the orderer arrives at the delivery place too late, and there is a problem that the product cannot be received in a fresh state.

  Therefore, in the system where the orderer goes to the nearest store and receives the goods there, it is desirable to notify the orderer of receipt information so that the orderer can go to the store at an appropriate timing. However, the conventional technology does not take any considerations, and can eliminate the inconvenience of waiting for a long time in a store or being unable to receive a product in a fresh state. Can not.

  Therefore, the present invention has been devised to solve such problems of the prior art, and its main purpose is to enable the orderer to visit the store at an appropriate timing, and to store the store. It is an object of the present invention to provide a product provision management device, a product provision management system, and a product provision management method that can eliminate the inconvenience of waiting for a long time or being unable to receive a product in a fresh state.

  The merchandise provision management apparatus of the present invention transmits to the portable terminal a reception guide that prompts the orderer to visit a designated delivery location and receive the merchandise in response to an order made by the orderer at the portable terminal. A position information acquisition unit that acquires position information related to the position of the orderer, a product preparation time acquisition unit that acquires a product preparation time required for preparation of the product, and the orderer receives the delivery location based on the position information A travel time calculation unit that calculates a travel time required to travel to a product, and a product provision control unit that controls transmission of the receipt guide to the mobile terminal based on the product preparation time and the travel time And

  Further, the product provision management system of the present invention provides a product provision for transmitting to the mobile terminal a reception guide that prompts the orderer to go to a specified delivery location and receive the product in response to an order made by the orderer at the mobile terminal. A management system comprising a plurality of information processing devices provided on the product provider side, wherein any one of the plurality of information processing devices acquires position information relating to the position of the orderer; A product preparation time acquisition unit that acquires a product preparation time required for preparation, a travel time calculation unit that calculates a travel time required for the orderer to move to the delivery location based on the position information, and the product preparation time And a product provision control unit that controls transmission of the reception guide to the mobile terminal based on the travel time.

  Further, the product provision management method of the present invention includes a process of transmitting to the mobile terminal a reception guide that prompts the orderer to go to a specified delivery location and receive the product in response to an order made by the orderer at the mobile terminal. A product provision management method to be performed by the information processing apparatus, the step of obtaining position information regarding the position of the orderer, the step of obtaining product preparation time required for preparation of the product, and the orderer, based on the position information, And a step of calculating a travel time required to travel to the delivery location, and a step of controlling transmission of the receipt guide to the mobile terminal based on the product preparation time and the travel time.

  According to the present invention, since the transmission of the receipt guide to the mobile terminal is controlled based on the product preparation time and the travel time, the orderer can go to the store at an appropriate timing. The timing when the preparation is completed and the timing when the orderer arrives at the delivery location are almost the same, eliminating the inconvenience of waiting for a long time in the store or being unable to receive the product in a fresh state. can do.

Overall configuration diagram of a product provision management system according to the present embodiment Timing chart explaining the outline of the processing performed in the store server 3 The sequence diagram which shows the outline of the process performed with the portable terminal 1, the order management server 2, and the shop server 3 Functional block diagram showing a schematic configuration of the order management server 2 and the store server 3 Flow chart showing a procedure of processing at the time of member registration performed in the mobile terminal 1 Explanatory drawing which shows the screen at the time of member registration displayed on the portable terminal 1 Flow chart showing a procedure of processing at the time of ordering goods performed on the portable terminal 1 Flow chart showing a procedure of processing at the time of ordering goods performed on the portable terminal 1 Explanatory drawing which shows the screen at the time of order displayed on the portable terminal 1 Explanatory drawing which shows the screen at the time of order displayed on the portable terminal 1 A flow chart showing a procedure of processing at the time of receiving reception guidance performed in the portable terminal 1 Explanatory drawing which shows the screen at the time of the receipt guidance transmission displayed on the portable terminal 1 Flow chart showing processing procedure at the time of member registration performed in the order management server 2 Flow chart showing a procedure of processing at the time of order reception performed in the order management server 2 The flowchart which shows the procedure of the process performed in the store server 3 Explanatory drawing which shows the screen displayed on the monitor 4 of the store server 3 Explanatory drawing which shows the screen displayed on the monitor 4 of the store server 3

  According to a first aspect of the present invention for solving the above-described problems, the mobile terminal is provided with a reception guide that prompts the orderer to visit a designated delivery location and receive a product in response to an order made by the orderer at the mobile terminal. Based on the location information, the product provision management device to transmit, a location information acquisition unit that acquires location information about the location of the orderer, a product preparation time acquisition unit that acquires product preparation time required for product preparation, A travel time calculation unit that calculates a travel time required for the orderer to travel to the delivery location, and a product provision control unit that controls transmission of the receipt guide to the mobile terminal based on the product preparation time and the travel time It is set as the structure provided with these.

  According to this, since the transmission of the receipt guide to the mobile terminal is controlled based on the product preparation time and the travel time, the orderer can go to the store at an appropriate timing. The timing of completion and the timing at which the orderer arrives at the delivery location will generally match, eliminating the inconvenience of waiting for a long time at the store or being unable to receive the product in a fresh state. Can do.

  In addition, the second invention is a timing setting unit configured to set a timing for delivering a product to an orderer and a timing for transmitting the receipt guide based on the product preparation time and the travel time. A reception guide transmission unit that transmits a reception guide to the portable terminal at a timing set by the timing setting unit.

  According to this, the orderer can go to the store at an appropriate timing by instructing the orderer to go to the delivery place immediately after receiving the reception guide by the portable terminal. Further, the orderer only needs to go to the delivery place according to the receipt guidance, and it is not necessary to feel bothered by time, so the convenience of the orderer can be improved.

  In the third invention, the position information acquisition unit acquires, as the position information, information related to the position of the seat where the orderer is seated in a facility to which a seat is assigned for each visitor, and the travel time calculation unit Is configured to calculate the travel time from the seat as a starting point.

  According to this, since the orderer is normally seated in the seat, it is possible to calculate an appropriate travel time by calculating the travel time from the seat.

  According to a fourth aspect of the present invention, the receipt guide includes information relating to a time required until receipt of a product and information relating to a route from the seat to the delivery location.

  According to this, the orderer can grasp the time required to receive the product and the route from the seat to the delivery location.

  According to a fifth aspect of the invention, the route information includes a map image in which an image representing a route is superimposed on an image representing a facility layout.

  According to this, the orderer can easily grasp the route from the seat to the delivery place by the map image.

  In addition, according to a sixth aspect of the present invention, when the product provision control unit transmits the receipt guide to the mobile terminal, the product provision control unit accepts a postponement of receiving the product in response to an orderer's operation input performed on the mobile terminal. It is configured to include a receipt postponement acceptance unit.

  According to this, as the receipt of the product is postponed, the orderer can receive the product in a fresh state by delaying the timing at which the product provider starts preparing the product.

  In addition, the seventh invention further includes an order information acquisition unit that acquires order information related to the order contents of a product, and the product preparation time acquisition unit calculates the product preparation time based on the order information. .

  According to this, since the product preparation time is calculated in the product provision management device, it is not necessary to cooperate with another system for calculating the product preparation time, and the system configuration related to the product provision management device can be simplified. .

  Further, the eighth invention further includes an order information acquisition unit that acquires order information related to the order contents of a product, an order reception status presentation unit that presents information related to the order reception status to a product provider based on the order information, The postponement receipt accepting unit obtains the postponement time specified by the orderer in response to the orderer's operation input performed on the mobile terminal, and the order acceptance status presentation unit When the acceptance of the receipt of the product is accepted by the accepting unit, the remaining time until the timing of delivering the product to the orderer is changed and presented to the product provider based on the receipt postponement time.

  According to this, the merchandise provider can easily grasp that the receipt of the merchandise has been postponed and the accurate remaining time until the timing of delivering the merchandise to the orderer.

  According to a ninth aspect of the present invention, there is provided a merchandise provision management system for transmitting to the portable terminal a reception guide for encouraging the orderer to visit a designated delivery location and receive the merchandise according to an order made by the orderer at the portable terminal. A plurality of information processing devices provided on the merchandise provider side, and any one of the plurality of information processing devices acquires a position information regarding the position of the orderer, and prepares a product. A product preparation time acquisition unit that acquires a product preparation time required; a travel time calculation unit that calculates a travel time required for the orderer to move to the delivery location based on the position information; the product preparation time and the travel A product provision control unit that controls transmission of the receipt guidance to the mobile terminal based on time.

  According to this, as in the first invention, the orderer can go to the store at an appropriate timing, wait for a long time in the store, or cannot receive the product in a fresh state. This can eliminate the inconvenience.

  According to a tenth aspect of the present invention, there is provided an information processing apparatus that transmits, to the mobile terminal, a reception guide that prompts the orderer to go to a specified delivery location and receive a product in response to an order made by the orderer at the mobile terminal. A product provision management method for obtaining the location information on the position of the orderer, obtaining a product preparation time required for product preparation, and the delivery location of the orderer based on the location information. And a step of controlling transmission of the receipt guide to the mobile terminal based on the product preparation time and the travel time.

  According to this, as in the first invention, the orderer can go to the store at an appropriate timing, wait for a long time in the store, or cannot receive the product in a fresh state. This can eliminate the inconvenience.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

  FIG. 1 is an overall configuration diagram of a product provision management system according to the present embodiment. This merchandise provision management system is built for a store that is provided in a facility such as a stadium and provides merchandise (food and drinks) to take home, and includes a portable terminal 1, an order management server 2, A store server (product provision management device) 3. The portable terminal 1, the order management server 2, and the store server 3 are connected to each other via a network.

  The mobile terminal 1 is possessed by the orderer, and has application software for mobile ordering service (hereinafter referred to as an ordering application) installed, and this ordering application provides a screen for member registration and product ordering. It is displayed, and member registration and product ordering operations are performed on this screen. Note that member registration and product ordering operations may be performed using a web browser.

  The mobile terminal 1 has a function of acquiring the current position of the own device, and transmits information related to the current position of the own device to the order management server 2. The mobile terminal 1 holds the user ID issued by the order management server 2 at the time of member registration, and transmits the user ID to the order management server at the time of ordering a product if the member has already been registered. In addition, the mobile terminal 1 receives the reception guide (push notification) transmitted from the store server 3 and displays it on the screen.

  The order management server 2 manages mobile order services and is installed at the headquarters. In the order management server 2, processing for receiving an order is performed according to an order operation performed on the mobile terminal 1. In addition, the order management server 2 performs member registration processing in accordance with a member registration operation performed on the mobile terminal 1 prior to ordering, and issues a user ID for user management in the mobile order service.

  Further, the order management server 2 acquires location information from the mobile terminal 1 and searches for the nearest store that handles the ordered product, that is, the store closest to the orderer's seat, based on the location of the mobile terminal 1. Processing is performed, and the store found by this search processing becomes a store (delivery place) where products are delivered, and the user ID, order information, and position information (seat number and location information) are stored in the store server 3 installed in the store. Send the current location of your mobile device. Further, the order management server 2 performs settlement of the purchase price of the product, management of the received order status (whether delivery of the product has been completed), and the like.

  The store server 3 manages orders received at stores, and is installed for each store. A monitor 4 is connected to the store server 3, and a screen related to the order reception status at the store is displayed on the monitor 4. This screen allows the store staff to check the order reception status. Further, the store server 3 receives the user ID, order information, and position information from the order management server 2 and manages orders based on these information. Further, the store server 3 transmits to the orderer's mobile terminal 1 a receipt guide (push notification) that prompts the orderer to go to the store and receive the product.

  Next, an outline of processing performed in the store server 3 shown in FIG. 1 will be described. FIG. 2 is a timing chart for explaining an outline of processing performed in the store server 3.

  In the store server 3, a reception guide (push notification) that prompts the orderer to go to a designated delivery location and receive the product is transmitted to the orderer's mobile terminal 1, and the timing for transmitting the reception guide is determined. Control is performed based on the order information and position information acquired from the order management server 2 (seat number and position at the time of ordering the portable terminal 1) and the like.

  In the store server 3, first, for each order, a product preparation time X required for preparation of the product is calculated based on the order contents and the order reception status in the store. At this time, if the ordered product requires cooking, the product preparation time X becomes longer. Therefore, the product preparation time X is calculated in consideration of the cooking time. In addition, in the store, work for preparing the products related to the order is performed in the order in which the orders are received, and the preparation work for the orders cannot be started until the order preparation work received prior to the order is completed. The product preparation time X is calculated in consideration of such a waiting time. That is, the product preparation time X includes not only the time required for the actual work of preparing the product related to the order but also the waiting time until the preparation of the previously accepted order is completed.

  Further, in the store server 3, based on the position information acquired from the order management server 2 (the seat number and the position at the time of ordering the mobile terminal 1), the orderer receives the store (delivery) from the position at the time of ordering the seat or the mobile terminal 1. The forward travel time Y required to travel to (location) is calculated. At this time, when the inside of the facility is congested, the outward travel time Y becomes long, so the outbound travel time Y is calculated in consideration of the congestion state within the facility.

  Here, the store server 3 acquires the seat number and the position at the time of ordering the portable terminal 1 as position information from the order management server 2, so that the traveling time from the seat as a starting point and the position at the time of ordering the portable terminal 1 It is possible to calculate the outward travel time starting from. If the orderer is seated at the time of ordering, the two match, but the orderer is not always seated at the time of ordering, so they may be different. In this case, the longer travel time may be determined as the forward travel time.

  When the product preparation time X and the outward travel time Y are calculated in this way, the store server 3 uses the product preparation time X and the outward travel time Y to deliver the product to the orderer (commodity delivery time). ), And the timing for transmitting the reception guide (reception guide transmission time), and at this reception guide transmission time, the reception guide is transmitted to the mobile terminal 1 of the orderer.

  The store server 3 also calculates the return trip time Z required to return from the store to the seat, and based on this return trip time Z, maintains the quality of the product until the orderer returns to the seat. To perform the necessary processing. In particular, in the present embodiment, the number of cooling agents attached to the product (the number of cooling agents) is calculated from the return trip time Z in order to keep the product at an appropriate temperature until the orderer returns to the seat. Similarly to the outbound travel time Y, the inbound travel time Z is calculated in consideration of the congestion situation in the facility.

  Here, the product preparation time X changes according to the order contents and the order reception status at the store, and the travel time depends on the position of the orderer (the seat number or the position at the time of ordering the mobile terminal 1). Therefore, the product preparation time X and the outbound travel time Y may be reversed in length. Depending on the product preparation time X and the outbound travel time Y, as described below, the orderer The timing for delivering the product to the product (product delivery time) and the timing for sending the receipt guidance change.

  FIG. 2A shows a case where the product preparation time X is longer than the outward travel time Y, that is, X ≧ Y. In this case, the timing (T0 + X) at which the product preparation time X has elapsed from the order reception time T0 is defined as the product delivery time T1, and the timing (T1-Y) retroactive by the outbound travel time Y from the product delivery time T1 is the reception guidance transmission time. Let T2. At the same time that the order is received, the preparation of the product is started, and the order reception time T0 becomes the product preparation start time T3. Then, when the receipt guidance is transmitted at the receipt guidance transmission time T2, the orderer starts moving toward the store according to the receipt guidance. As a result, when the orderer arrives at the store, the preparation of the product is completed, and the orderer can receive the product in a fresh state without waiting at the store.

  FIG. 2B shows a case where the product preparation time X is shorter than the outward travel time Y, that is, X <Y. In this case, the timing (T0 + Y) when the outbound travel time Y has elapsed from the order reception time T0 is set as the product delivery time T1, and the timing (T1-X) that is traced back from the product delivery time T1 by the product preparation time X is the product preparation start time. Let T3. Upon receipt of the order, a reception guide is transmitted, and the orderer starts moving toward the store in accordance with the reception guide. In addition, preparation of a product is started when the product preparation start time T3 is reached. As a result, when the orderer arrives at the store, the preparation of the product is completed, and the orderer can receive the product in a fresh state without waiting at the store.

  In the example shown in FIG. 2B, the reception guide is transmitted at the same time as the order is received. However, the reception guide may be transmitted after a necessary waiting time after the order is received. In this case, the product delivery time T1 is the timing (T2 + Y) when the outward travel time Y has elapsed from the receipt guidance transmission time T2.

  Further, in the present embodiment, when the receipt guide is transmitted, the postponement of receipt of the product from the orderer is accepted. This product receipt postponement is difficult to receive after the product preparation is started. That is, as shown in FIG. 2 (A), when preparation of a product is started before the receipt guide is transmitted, it is difficult to accept a product receipt postponement request, and as shown in FIG. 2 (B), When preparation of a product is started after the receipt guide is transmitted, a product receipt postponement can be accepted.

  FIG. 2C shows a case where there is a request from the orderer to postpone receipt of the product. In this case, the receipt postponement time E is designated by the orderer, and the timing (T0 + E + Y) when the postponement receipt time E and the outbound travel time Y have elapsed from the order acceptance time T0 is the product delivery time T1.

  The product receipt postponement can be accepted at the latest if it is before the start of product preparation. Therefore, as shown in FIG. 2 (A), even when the product preparation time X is longer than the outbound travel time Y, the product receipt postponement can be accepted by sending the receipt guidance at the same time as receiving the order.

  In addition, if quality preservation measures such as cold preservation are performed after the preparation of the product is completed, the product can be delivered in a state close to freshly prepared. Therefore, a quality holding time that can hold the quality of the product is determined, and the product holding postponement is accepted by taking the quality holding time into consideration, that is, the receiving postponement time with the quality holding time as a limit may be allowed.

  Next, an outline of processing performed in the mobile terminal 1, the order management server 2 and the store server 3 shown in FIG. 1 will be described. FIG. 3 is a sequence diagram illustrating an outline of processing performed in the mobile terminal 1, the order management server 2, and the store server 3.

  First, a member registration operation is performed on the portable terminal 1, and a member registration process is performed on the order management server 2 accordingly. At this time, the seat number input by the portable terminal 1 is transmitted to the order management server 2, and the user ID issued by the order management server 2 is transmitted to the portable terminal 1. Next, an operation for ordering a product is performed on the portable terminal 1, and processing for receiving an order is performed in the order management server 2 accordingly. At this time, the order information input from the portable terminal 1 is transmitted to the order management server 2. In the order management server 2, the order status is set to ON.

  Next, the order management server 2 transmits orderer information (user ID), order information, and position information (seat number and position at the time of ordering the portable terminal 1) regarding the new order to the store server 3.

  And in the store server 3, the process which calculates goods preparation time, the process which calculates travel time, the timing which delivers goods to an orderer (goods delivery time), and the timing which sends receipt guidance (receipt guidance transmission time) ) Is set. When the product preparation time X is longer than the forward travel time Y (see FIG. 2A), the reception guide is transmitted from the store server 3 to the mobile terminal 1 at the reception guide transmission time, and the product preparation time is reached. When X is shorter than the forward travel time Y (see FIG. 2B), the receipt guidance is immediately transmitted from the store server 3 to the portable terminal 1.

  Next, when the ordering person performs an operation to postpone the receipt of the product when the mobile terminal 1 receives the receipt guidance, the store server 3 performs a process of accepting the postponement of the receipt of the product.

  Then, when the store staff delivers the product to the orderer at the store and inputs the completion of delivery of the product at the store server 3, an order completion notification is transmitted from the store server 3 to the order management server 2. . When receiving the order completion notification from the store server 3, the order management server 2 performs an order completion process for setting the order status to OFF.

  Next, schematic configurations of the order management server 2 and the store server 3 shown in FIG. 1 will be described. FIG. 4 is a functional block diagram showing a schematic configuration of the order management server 2 and the store server 3.

  The order management server 2 includes a position information acquisition unit 21, a member registration unit 22, a member information storage unit 23, an order reception unit 24, an order information storage unit 25, an order information provision unit 26, and a position information provision unit. 27.

  The position information acquisition unit 21 acquires position information related to the current position of the mobile terminal 1 from the mobile terminal 1. Note that the mobile terminal 1 acquires the current position of the mobile terminal 1 by position detection using a GPS (Global Positioning System) or a wireless network.

  The member registration unit 22 displays a screen related to member registration on the mobile terminal 1 to cause the orderer to perform an operation related to member registration, and the member registration processing is performed based on the acquired input information. In the member registration unit 22, a user ID is issued and transmitted to the mobile terminal 1, and seat information input by the orderer is acquired from the mobile terminal 1. Member information (such as user ID and seat information) acquired by the member registration unit 22 is stored in the member information storage unit 23.

  In the order receiving unit 24, a screen related to ordering of products is displayed on the mobile terminal 1, and the orderer performs an operation of ordering the products, and processing for receiving an order based on the acquired input information is performed. The order information generated by the order receiving unit 24 is stored in the order information storage unit 25. In the present embodiment, each time a new order is received, a reception number is issued, and the reception number and order contents (number for each product) are stored in the order information storage unit 25 as order information.

  The order information providing unit 26 provides the store server 3 with order information (acceptance number and order details) related to the new order every time the order receiving unit 24 receives a new order. Each time the order receiving unit 24 receives a new order, the position information providing unit 27 provides the store server 3 with the position information of the orderer regarding the new order. In the present embodiment, seat information is acquired from the member information storage unit 23 as position information and provided to the store server 3. In addition, the location information of the mobile terminal 1 acquired by the location information acquisition unit 21 (the location when the mobile terminal 1 is ordered) is provided to the store server 3.

  The store server 3 includes an order information acquisition unit 31, an order information storage unit 32, a position information acquisition unit 33, a position information storage unit 34, a product preparation time calculation unit (product preparation time acquisition unit) 35, and a travel time. A calculation unit 36, a product provision control unit 37, an order reception status presentation unit 38, a cryogen number calculation unit 39, and a delivery completion information acquisition unit 40 are provided.

  The order information acquisition unit 31 acquires order information (acceptance number and order details) related to an order newly received by the order management server 2 from the order information providing unit 26 of the order management server 2. The order information acquired by the order information acquisition unit 31 is stored in the order information storage unit 32 in the order of reception in association with a user ID or the like.

  The position information acquisition unit 33 acquires, from the position information providing unit 27 of the order management server 2, the position information (seat number and position at the time of ordering of the mobile terminal 1) of the orderer regarding the order newly received by the order management server 2. To do. The position information acquired by the position information acquisition unit 33 is stored in the position information storage unit 34 in association with a user ID or the like.

  The product preparation time calculation unit 35 performs processing for calculating the product preparation time based on the order information stored in the order information storage unit 32. In this process, as described above, the product preparation time is calculated based on the order contents of the target order and the order reception status at the store.

  In the travel time calculation unit 36, the orderer moves from the seat to the store (delivery place) based on the location information (seat number and location at the time of ordering the mobile terminal 1) accumulated in the location information accumulation unit 34. Processing is performed to calculate the required outbound travel time and the return travel time required to return from the store to the seat. In this process, as described above, the forward travel time and the backward travel time are calculated in consideration of the congestion situation in the facility. The congestion status in the facility can be determined from, for example, the total number of visitors measured at the entrance gate of the facility and the number of persons detected from the video of the camera installed in the facility.

  The product provision control unit 37 controls delivery of the product to the orderer, and includes a timing setting unit 41, a reception guide generation unit 42, a reception guide transmission unit 43, and a receipt postponement reception unit 44. ing.

  In the timing setting unit 41, based on the product preparation time calculated by the product preparation time calculation unit 35 and the outbound travel time calculated by the travel time calculation unit 36, the timing for delivering the product to the orderer (product delivery time) , And processing for setting the timing for receiving the reception guide (reception guide transmission time). The processing performed in the timing setting unit 41 is as shown in FIG.

  The receipt guide generation unit 42 performs processing for generating a message to be displayed in the receipt guide based on the timing set by the timing setting unit 41. In the present embodiment, the reception guide presents the required time for reception, that is, the required time from the time when the reception guide is transmitted to the time when the product is delivered (product delivery time).

  The receipt guide transmission unit 43 transmits the receipt guide generated by the receipt guide generation unit 42 to the orderer's mobile terminal 1 based on the timing (reception guide transmission time) set by the timing setting unit 41. That is, when the reception guidance transmission time set by the timing setting unit 41 is reached, the reception guidance is transmitted to the mobile terminal 1. In this embodiment, the reception guide is transmitted by push notification, but the reception guide may be transmitted by e-mail.

  The receipt postponement acceptance unit 44 performs processing for accepting postponement of receipt of the product from the orderer. In the present embodiment, when a receipt guide is transmitted to the mobile terminal 1, a screen for inquiring whether to defer receipt of the product is displayed on the mobile terminal 1, and the orderer postpones receipt of the product on this screen. Is received, the receipt postponement acceptance unit 44 accepts the postponement of receipt of the merchandise, and at this time, information on the postponement receipt time designated by the orderer is acquired from the portable terminal 1.

  The order reception status presentation unit 38 performs processing for presenting information regarding the order reception status at the store to the store staff based on the order information stored in the order information storage unit 32. In the present embodiment, an order list screen (see FIG. 16) is displayed on the monitor 4, and by this order list screen, for each order, a reception number, a receiving time, a finished state, an order content (the number for each product) ), And the number of cryogens can be presented to store staff.

  In the cold-reserving agent number calculating unit 39, a process of calculating the number of the cold-retaining agents attached to the product is performed based on the return path moving time calculated by the moving time calculating unit.

  In the delivery completion information acquisition unit 40, processing for obtaining delivery completion information indicating that the delivery of the product has been completed is performed in response to the operation input of the store staff using the input device 5. When the delivery completion information is acquired by the delivery completion information acquisition unit 40, the order reception status presentation unit 38 performs processing for deleting the corresponding order from the order list screen based on the delivery completion information.

  In addition to this, the store server 3 generates display information of screens to be displayed on the mobile terminal 1 (see FIGS. 6, 9, 10, and 12), transmits the display information to the mobile terminal 1, and displays the display information on the mobile terminal 1. And an input / output control unit that acquires input information in accordance with the orderer's input operation performed on the screen.

  Note that each unit of the order management server 2 and the store server 3 shown in FIG. 4 is realized by executing a product provision management program (instruction) stored in a memory such as an HDD by a processor (CPU) of an information processing apparatus. Is done. These programs are installed in advance in the information processing device and configured as dedicated devices, and are recorded on an appropriate program recording medium as application programs that operate on a predetermined OS, and are also provided to the user via a network You may be made to do.

  Next, the process at the time of member registration performed by the portable terminal 1 shown in FIG. 1 will be described. FIG. 5 is a flowchart showing a procedure of processing at the time of member registration performed in the mobile terminal 1. FIG. 6 is an explanatory diagram showing a screen at the time of member registration displayed on the mobile terminal 1.

  When the order application is activated in the mobile terminal 1 (ST101), if the use of the location information is permitted (Yes in ST102), the function of notifying the order management server 2 of the current location of the mobile terminal 1 is enabled. Is set (ST103). Then, the application top screen shown in FIG. 6A is displayed (ST104). This application top screen prompts the orderer to register as a member when member registration has not been completed.

  When the “member registration” button is operated on this application top screen (ST105), a service use agreement screen shown in FIG. 6B is displayed (ST106). This service usage agreement screen allows the orderer to confirm the service usage agreement.

  When the “agree” button is operated on this service use agreement screen (consent in ST107), a mail address / seat number input screen shown in FIG. 6C is displayed (ST108). In this e-mail address / seat number input screen, the orderer inputs the e-mail address and seat number. Enter the email address you used when you purchased your ticket. If the “Cancel” button is operated on the service use agreement screen (cancel at ST109), the order application is terminated and the home screen is displayed (ST113).

  When an e-mail address and seat number are input on this e-mail address / seat number input screen and the “next” button is operated (ST110), an input content confirmation screen shown in FIG. 6D is displayed (ST111). ). This input content confirmation screen allows the orderer to confirm the input mail address and seat number.

  When the “registration” button is operated on this input content confirmation screen (registered in ST112), a member registration completion screen shown in FIG. 6E is displayed (ST113). This member registration completion screen notifies the orderer that member registration has been completed.

  Next, the process at the time of ordering goods performed by the portable terminal 1 shown in FIG. 1 will be described. FIGS. 7 and 8 are flowcharts showing the procedure of processing when ordering goods performed on the mobile terminal 1, FIG. 7 shows a case where a credit card is not registered, and FIG. 8 shows that a credit card has been registered. Each case is shown. FIG. 9 and FIG. 10 are explanatory diagrams showing screens when ordering displayed on the mobile terminal 1.

  First, as shown in FIG. 7, a case where a credit card is not registered will be described. In this case, when the order application is activated on the mobile terminal 1 (ST201), first, the user ID and position information (the current position of the mobile terminal 1) are transmitted to the order management server 2 (ST202). Then, the application top screen shown in FIG. 9A is displayed (ST203). This application top screen is for selecting an order category (product and store).

  When a product order category is selected on this application top screen, that is, when the “product” button is operated (product in ST204), a product category selection screen shown in FIG. 9B is displayed (ST205). This product category selection screen is used to select the product category (food and drink) of the product to be ordered.

  When one of the “food” and “drink” buttons is operated on the product category selection screen (ST206), a product menu screen shown in FIG. 9C is displayed (ST207). The product menu screen displays a list of products, and the orderer inputs the order quantity for each product.

  When an order quantity for each product is input on this product menu screen and the “OK” button is operated (ST208), an order product confirmation screen shown in FIG. 9D is displayed (ST209). This order content confirmation screen allows the orderer to confirm the order content (order quantity for each product).

  When the orderer confirms the order contents on this order product confirmation screen and operates the “OK” button (OK in ST210), the nearest store list screen shown in FIG. 9E is displayed (ST211). This nearest store list screen displays a list of the nearest stores closest to the seat and allows the orderer to select the store to order.

  When a store to be ordered is selected on the nearest store list screen and the “OK” button is operated (ST212), a credit card information input screen shown in FIG. 10A is displayed (ST213). This credit card information input screen is used to input credit card information (card number, expiration date, and security code) and whether or not credit card information can be stored.

  On the other hand, when an order category of a store is selected on the application top screen, that is, when the “store” button is operated (store in ST204), the nearest store list screen shown in FIG. 9E is displayed (ST214). When a store to be ordered is selected on the nearest store list screen and the “OK” button is operated (ST215), a product menu screen shown in FIG. 9C is displayed (ST216). When an order quantity for each product is input on this product menu screen and the “OK” button is operated (ST217), an order product confirmation screen shown in FIG. 9D is displayed (ST218). When the orderer confirms the order contents on this order merchandise confirmation screen and operates the “OK” button (ST219), a credit card information input screen shown in FIG. 10A is displayed (ST213).

  When credit information is input on the credit card information input screen shown in FIG. 10A and the “next” button is operated (ST220), if the selection to save the credit card information is not made (No in ST221). ), The order content confirmation screen shown in FIG. 10B is displayed (ST222). The order content confirmation screen is for the orderer to finally confirm the order content (the number of orders for each product). On the other hand, when the selection to save the credit card information is made (Yes in ST212), after the registration completion screen (not shown) is displayed (ST223), the order content confirmation screen shown in FIG. 10B is displayed. (ST222).

  When the orderer confirms the order content on the order content confirmation screen shown in FIG. 10B and operates the “order” button (order in ST224), the order content is confirmed and the order is completed as shown in FIG. 10C. A screen is displayed (ST225). This order completion screen notifies the orderer that the order has been completed. In addition, on this order completion screen, a message indicating that a reception guide has been transmitted and a reception number are displayed.

  It is also possible to pay for the goods at the store. In this case, if the orderer displays a screen for selecting payment at the store and the orderer selects payment at the store, the credit card information The screen regarding is omitted.

  Next, as shown in FIG. 8, a case where a credit card has already been registered will be described. In this case, as compared with the case where the credit card shown in FIG. 7 is not registered, the processing (ST213, ST220, ST221, ST223) related to the input of credit card information is omitted, and instead shown in FIG. A settlement confirmation screen is displayed (ST231). This settlement confirmation screen allows the orderer to confirm whether or not settlement is performed with the input credit card information. When the credit card information is confirmed on this settlement confirmation screen and the “next” button is operated, an order content confirmation screen shown in FIG. 10B is displayed (ST222). Other points are the same as in the case where the credit card shown in FIG. 7 is not registered.

  Next, processing at the time of receiving guidance transmission performed by the mobile terminal 1 shown in FIG. 1 will be described. FIG. 11 is a flowchart showing a procedure of processing at the time of reception guide transmission performed by the mobile terminal 1. FIG. 12 is an explanatory diagram showing a screen displayed on the mobile terminal 1 at the time of receipt guidance transmission.

  When the mobile terminal 1 receives the receipt guidance (push notification) from the store server 3 (ST301), a push notification screen shown in FIG. 12A is displayed (ST302). On this push notification screen, a message for guiding the receipt of the merchandise is displayed. In particular, the message indicates the required time until the receipt of the merchandise to the orderer. Since this push notification screen prompts the orderer to go to the store from now on, display a message to that effect, for example, “Please come to pick up the product now.” Also good.

  When the “confirm” button is operated on this push notification screen (confirmation in ST303), a reception guide screen shown in FIG. 12B is displayed (ST304). Similar to the push notification screen, the receipt guidance screen displays a message for guiding the receipt of a product and a receipt number. Note that if the “Cancel” button is operated on the push notification screen, the screen changes to the home screen (ST305).

  When the “Receiving store” button is operated on this receiving guidance screen (receiving store in ST306), the receiving store guidance screen shown in FIG. 12C is displayed (ST307). This receipt store guidance screen displays the route from the seat to the store, and on this receipt guidance screen, on the image representing the layout of the facility, the image representing the location of the store and the seat, and from the seat to the store A map image superimposed with an image representing the route is displayed.

  Also, in the receipt guide screen shown in FIG. 12 (B), the required time to receive the product is presented, and if the receipt of the product is later than this required time, the “pause receipt” button is clicked on the receipt guide screen. Manipulate. Thereby, the reception postponement time selection screen shown in FIG. 12D is displayed (ST308). This receipt postponement time selection screen is for postponing the receipt time of goods.

  When a reception postponement time is selected on this reception postponement time selection screen, that is, when any of the “delay 10 minutes”, “delay 20 minutes”, and “delay 30 minutes” buttons is operated (ST309), FIG. Is displayed (ST310). This receipt postponement confirmation screen allows the orderer to confirm the postponement receipt contents.

  When the orderer confirms the postponement contents on this receipt deferral confirmation screen and operates the “OK” button (ST311), a receipt deferral completion screen shown in FIG. 12F is displayed (ST312). This receipt postponement completion screen notifies the orderer that the postponement of the receipt time has been completed.

  Next, processing at the time of member registration performed by the order management server 2 shown in FIG. 1 will be described. FIG. 13 is a flowchart showing a procedure of processing at the time of member registration performed in the order management server 2.

  In order management server 2, when the user ID and the position information are received from portable terminal 1 (ST401), a process for searching for the user ID is performed (ST402). Here, if the user ID received from the mobile terminal 1 has not been registered, that is, if the member registration has not been completed (No in ST403), display information of the application top screen that prompts member registration (see FIG. 6A). Is transmitted (ST404).

  Next, display information on the service usage agreement screen (see FIG. 6B) is transmitted in response to the orderer's operation input on the portable terminal 1 (ST405), and then the mail address / seat number input screen (FIG. 6). (C)) is transmitted (ST406), and then the display information of the input content confirmation screen (see FIG. 6D) is transmitted (ST407).

  And a mail address and a seat number are received from the portable terminal 1 (ST408), and the process which registers a mail address and a seat number in a database is performed (ST409). Next, a process of issuing a user ID for internal management is performed (ST410), and a process of transmitting the display information of the user ID and the member registration completion screen (FIG. 6E) to the portable terminal 1 is performed (ST411). ).

  Next, processing at the time of order reception performed by the order management server 2 shown in FIG. 1 will be described. FIG. 14 is a flowchart showing a procedure of processing at the time of order reception performed by the order management server 2.

  The order management server 2 receives the user ID and position information (the position of the portable terminal 1 at the time of order) from the portable terminal 1 (ST501), and then displays the display information of the member-registered top screen (see FIG. 9A). Is transmitted (ST502).

  Next, when the order category selected on the top screen (see FIG. 9A) is a product (product in ST503), display information on the product category selection screen (see FIG. 9B) is transmitted ( (ST504) Then, display information of the product menu screen (see FIG. 9C) is transmitted in response to the orderer's operation input on the portable terminal 1 (ST505), and then the ordered product confirmation screen (FIG. 9 ( Display information) is transmitted (ST506). And the process which searches the nearest store from the positional information received from the portable terminal 1 is performed (ST507), and the display information of a nearest store list screen (refer FIG.9 (E)) is transmitted (ST508).

  On the other hand, when the order category is a store (store in ST503), a process of searching for the nearest store from the location information received from the mobile terminal 1 is performed (ST509), and the nearest store list screen (FIG. 9E). Display information (see FIG. 9C) is transmitted in response to the orderer's operation input on the portable terminal 1 (ST511), and then the display information is displayed (ST511). Then, the display information of the ordered product confirmation screen (see FIG. 9D) is transmitted (ST512).

  Next, if credit information has not been registered (No in ST513), display information of a credit card information input screen (see FIG. 10A) is transmitted (ST514). Then, the credit card information is received from the portable terminal 1 (ST515), and the credit card information is registered in the database (ST516). Next, display information of a registration completion screen (not shown) is transmitted (ST517), and then display information of an order details confirmation screen (see FIG. 10B) is transmitted (ST518).

  On the other hand, if the credit information has been registered (Yes in ST513), the display information of the settlement screen (see FIG. 10D) is transmitted (ST519), and then the order content confirmation screen (see FIG. 10B). Display information is transmitted (ST515).

  Next, a credit card settlement is executed (ST520). Then, display information of an order completion screen (see FIG. 10C) is transmitted (ST521). Next, the order status is set to ON (ST522), and the user ID, order information, and position information (seat number and position at the time of ordering the portable terminal 1) are transmitted to the store server 3 (ST523).

  Next, the process performed by the store server 3 shown in FIG. 1 will be described. FIG. 15 is a flowchart showing a procedure of processing performed in the store server 3. 16 and 17 are explanatory diagrams illustrating screens displayed on the monitor 4 of the store server 3.

  In store server 3, the order list screen shown in FIG. 16A is displayed on monitor 4 (ST601). This order list screen displays a list of orders received at the store, and the store staff can grasp the order reception status at the store. On this order list screen, for each received order, a reception number, a receiving time, a finished state, an order content (the number for each product), and the number of the cooling agents are displayed. The receipt time is the remaining time from the present to the delivery time of the product. The finished situation indicates whether or not the preparation of the product is completed. The number of cooling agents is the number of cooling agents necessary to keep the product at an appropriate temperature until the orderer returns to the seat.

  When receiving the user ID, order information, and position information (seat number and position at the time of ordering of the mobile terminal 1) regarding the new order from the order management server 2 (ST602), the order reception screen shown in FIG. Is displayed on the monitor 4 (ST603). This order acceptance screen displays the contents of the newly accepted order. Then, as shown in FIG. 16C, the newly accepted order is added to the order list screen.

  When an operation for selecting an order is performed on the order list screen shown in FIG. 16A, an order detail screen shown in FIG. This order detail screen displays details of the selected order. On this order detail screen, a reception number, a reception time, a finished state, the number of the cooling agents, a reception time, and a reception number are displayed. Here, when the delivery of the product to the orderer is completed, it is possible to input that the product has been received on this order detail screen. Specifically, when a button labeled “not yet” is operated, the display of this button changes to “complete”. Then, when returning to the order list screen, as shown in FIG. 17B, the corresponding order (in the example shown, the order with the receipt number O0108) is deleted from the order list screen.

  In addition, when the store server 3 receives the user ID, order information, and position information (seat number and position at the time of ordering the mobile terminal 1) related to the new order from the order management server 2 (ST602), from the order management server 2 Product preparation time X is calculated based on the received order information and the order reception status in the store (ST604). Further, the forward travel time Y and the backward travel time Z are calculated based on the position information received from the order management server 2 (ST605).

  Then, the number of refrigerants is calculated from the return path travel time Z (ST606), and then the number of refrigerants is displayed on the order list screen (ST607).

  Next, when the product preparation time X is equal to or longer than the outbound travel time Y, that is, X ≧ Y (Yes in ST608), the order reception time + X is set as the product delivery time, and the order reception time + X−Y is received. The transmission time is set (ST609). Also, a receipt time (remaining time until the merchandise delivery time) is calculated from the merchandise delivery time (ST610), and the receipt time is displayed on the order list screen (ST611). When the reception guidance transmission time is reached (Yes in ST612), the reception guidance is transmitted to the orderer's mobile terminal 1 (ST613).

  On the other hand, if the product preparation time X is less than the forward travel time Y, that is, X <Y (No in ST608), the order reception time + Y is set as the product delivery time (ST614). Also, a receipt time (remaining time until the merchandise delivery time) is calculated from the merchandise delivery time (ST615), and the receipt time is displayed on the order list screen (ST616). Then, the reception guide is transmitted to the orderer's mobile terminal 1 (ST613).

  Next, when the mobile terminal 1 receives the receipt guidance, an operation to postpone the receipt of the product is performed, and when receipt postponement information is received from the mobile terminal 1 (ST617), the receipt postponement included in the receipt postponement information is received. The product delivery time is changed based on the time (ST618), and the receipt time (remaining time until the product delivery time) is calculated from the product delivery time. Then, as shown in FIG. 17C, the reception time reflecting the postponement of reception is displayed on the order list screen (ST619). In the example shown in FIG. 17C, the receipt time of an order with the receipt number O0108 is postponed to 25 minutes.

  As described above, in the present embodiment, the order information acquisition unit 31 acquires the order information related to the order contents of the product, the position information acquisition unit 33 acquires the position information about the position of the orderer, and calculates the product preparation time. The unit 35 calculates the product preparation time required for the preparation of the product based on the order information, and the travel time calculation unit 36 calculates the travel time required for the orderer to move to the delivery location based on the position information. The merchandise provision control unit 37 controls the transmission of the receipt guidance to the mobile terminal based on the merchandise preparation time and the travel time. As a result, transmission of receipt guidance to the mobile terminal is controlled based on the product preparation time and travel time, so that the orderer can go to the store at an appropriate timing, that is, the preparation of the product is completed. The timing at which the orderer arrives at the delivery location generally matches, which can eliminate the inconvenience of waiting for a long time at the store or being unable to receive the product in a fresh state it can.

  In the present embodiment, the timing setting unit 41 sets the timing for delivering the product to the orderer and the timing for transmitting the receipt guidance based on the product preparation time and the travel time. The reception guide is transmitted to the portable terminal 1 at the timing set by the setting unit 41. As a result, the orderer can go to the store at an appropriate timing by instructing the orderer to go to the delivery location immediately after receiving the receipt guidance at the portable terminal 1. Further, the orderer only needs to go to the delivery place according to the receipt guidance, and it is not necessary to feel bothered by time, so the convenience of the orderer can be improved.

  In addition to receiving the receipt guide at the mobile terminal 1, the orderer is immediately sent to the delivery place, and when the order is received, the receipt guide is transmitted, and the receipt guide indicates the timing to the delivery place to the orderer. You may make it indicate.

  In the present embodiment, the position information acquisition unit 33 acquires information on the position of the seat where the orderer is seated in the facility where the seat is assigned for each visitor as the position information, and the travel time calculation unit 36 The travel time is calculated from the seat, and since the orderer is usually seated in the seat, the appropriate travel time is calculated by calculating the travel time from the seat. be able to.

  In the present embodiment, the receipt guide includes information related to the time required to receive the product and information related to the route from the seat to the delivery location, whereby the time required to receive the product and the seat The orderer can grasp the route from the delivery location to the delivery location.

  In the present embodiment, the route information includes a map image in which an image representing the route is superimposed on an image representing the layout of the facility, whereby the orderer can determine the route from the seat to the delivery location. It can be easily grasped.

  Further, in this embodiment, when the receipt postponement acceptance unit 44 transmits the receipt guidance to the mobile terminal 1, the postponement of receipt of the product is accepted in accordance with the orderer's operation input performed on the mobile terminal 1. In response to the postponement of the receipt of the product, the orderer can receive the product in a fresh state by delaying the timing at which the product provider starts preparing the product.

  Further, in the present embodiment, the receipt postponement acceptance unit 44 acquires the postponement receipt time specified by the orderer in response to the orderer's operation input performed on the mobile terminal 1, and the order acceptance status presentation unit 38 Based on the order information, information related to the order reception status is presented to the product provider. In particular, when the postponement of the receipt of the product is accepted by the receipt postponement acceptance unit 44, the timing until the product is delivered to the orderer based on the postponement receipt time. The remaining time of the product is changed and presented to the product provider so that the product provider knows that the receipt of the product has been postponed and the exact time remaining until the product is delivered to the orderer. It can be easily grasped.

  As mentioned above, although this invention was demonstrated based on specific embodiment, these embodiment is an illustration to the last, Comprising: This invention is not limited by these embodiment. In addition, each component of the product provision management device, the product provision management system, and the product provision management method according to the present invention described in the above embodiment is not necessarily essential, and at least as long as it does not depart from the scope of the present invention. It is possible to choose.

  For example, in the above-described embodiment, an example of a stadium has been described. However, the present invention is not limited to such a stadium, and can be applied to facilities such as an event venue and a concert venue, for example.

  In the above embodiment, the orderer goes to the store to receive the product. However, the delivery location where the product is delivered does not have to be a store, and a receiving counter is installed at an appropriate place in the facility. The goods may be received at this reception counter. In this case, since the orderer can receive the product at an intermediate point between the seat and the store, the convenience of the orderer is improved.

  In the above-described embodiment, the order management server (order management apparatus) 2 that receives orders from the orderer and manages the orders in accordance with the order of the orderer performed on the mobile terminal 1 is installed in the store. And the store server (product provision management device) 3 for presenting the order reception status in the store to the product provider and transmitting the receipt guidance to the mobile terminal 1. You may make it comprise the shop server 3 with one apparatus. Further, the processing performed by the order management server 2 and the store server 3 may be shared by a plurality of information processing devices in a manner different from the above embodiment.

  In the above embodiment, the member registration is performed by the mobile order service. However, the mobile order service may be linked with the electronic ticket issuing service to inherit the member information from the electronic ticket issuing service. Alternatively, the mobile ordering service may be merged with the electronic ticketing service, and membership registration and product ordering may be performed using the electronic ticketing service application software installed in the mobile terminal 1.

  In the above embodiment, the order management server 2 obtains the seat information of the orderer by allowing the orderer to input the seat information (seat number) at the time of member registration in the mobile terminal 1. Is linked to the electronic ticketing service, seat information can be acquired from the electronic ticketing service.

  In the above-described embodiment, the store server obtains the seat number and the position at the time of ordering the mobile terminal 1, and calculates the travel time from the seat or the position at the time of ordering the mobile terminal 1 as a starting point. However, the current position of the mobile terminal 1 may always be acquired, and the forward travel time may be calculated using the current position of the mobile terminal 1 as a starting point. In this way, it is possible to calculate the forward travel time with high accuracy.

  In the above embodiment, the product preparation time calculation unit (product preparation time acquisition unit) 35 calculates the product preparation time based on the order information. The product preparation time is calculated by this system. The product preparation time calculated by another system such as a cooking management system in the store may be acquired from the system.

  The product provision management device, the product provision management system, and the product provision management method according to the present invention allow the orderer to visit the store at an appropriate timing, and wait for a long time in the store, or in a freshly prepared state. Has the effect of eliminating the inconvenience of not being able to receive the product, and carries a receipt guide that prompts the orderer to go to the designated delivery location and receive the product according to the order made by the orderer on the mobile terminal This is useful as a product provision management device, a product provision management system, a product provision management method, and the like to be transmitted to a terminal.

1 mobile terminal 2 order management server 3 store server (product provision management device)
4 monitor 5 input device 31 order information acquisition unit 33 position information acquisition unit 35 product preparation time calculation unit (product preparation time acquisition unit)
36 Travel Time Calculation Unit 37 Product Provision Control Unit 38 Order Acceptance Status Presentation Unit 41 Timing Setting Unit 42 Receipt Guidance Generating Unit 43 Receipt Guide Sending Unit 44 Receipt Postponement Accepting Unit

Claims (10)

A product provision management device for transmitting to the mobile terminal a reception guide that prompts the orderer to go to a designated delivery location and receive the product in response to an order made by the orderer on the mobile terminal,
A position information acquisition unit that acquires position information regarding the position of the orderer;
A product preparation time acquisition unit for acquiring product preparation time required for product preparation;
Based on the position information, a travel time calculation unit that calculates a travel time required for the orderer to travel to the delivery location;
A product provision control unit for controlling transmission of the receipt guidance to the mobile terminal based on the product preparation time and the travel time;
A product provision management device comprising: The product provision control unit
A timing setting unit for setting a timing for delivering a product to an orderer and a timing for transmitting the receipt guide based on the product preparation time and the travel time;
A reception guide transmitter for transmitting a reception guide to the mobile terminal at a timing set by the timing setting unit;
The product provision management device according to claim 1, comprising: The position information acquisition unit acquires, as the position information, information related to the position of the seat where the orderer is seated in a facility where a seat is assigned for each visitor,
The merchandise provision management device according to claim 1, wherein the travel time calculation unit calculates the travel time from the seat as a starting point.   4. The merchandise provision management apparatus according to claim 3, wherein the receipt guide includes information relating to a time required until receipt of the merchandise and information relating to a route from the seat to the delivery location.   The product provision management apparatus according to claim 4, wherein the information on the route includes a map image in which an image representing a route is superimposed on an image representing a facility layout.   The product provision control unit includes a receipt postponement acceptance unit that accepts postponement of receipt of a product in response to an operation input by an orderer performed at the mobile terminal when the receipt guide is transmitted to the mobile terminal. The merchandise provision management device according to claim 1, wherein: Furthermore, an order information acquisition unit for acquiring order information related to the order contents of the product is provided,
The product provision management device according to any one of claims 1 to 6, wherein the product preparation time acquisition unit calculates the product preparation time based on the order information. Furthermore, an order information acquisition unit for acquiring order information related to the order contents of the product,
Based on the order information, an order acceptance status presenting unit that presents information related to the order acceptance status to the product provider,
The receipt postponement acceptance unit obtains the postponement receipt time designated by the orderer in response to the orderer's operation input performed on the mobile terminal,
When the order acceptance status presentation unit accepts the postponement of the receipt of the product by the receipt postponement acceptance unit, the remaining time until the timing of delivering the product to the orderer is changed based on the receipt postponement time to the product provider The merchandise provision management apparatus according to claim 1, wherein the merchandise provision management apparatus is presented. A product provision management system for transmitting to the mobile terminal a reception guide that prompts the orderer to go to a specified delivery location and receive the product in response to an order made by the orderer on the mobile terminal,
A plurality of information processing devices provided on the product provider side,
One of these information processing devices
A position information acquisition unit that acquires position information regarding the position of the orderer;
A product preparation time acquisition unit for acquiring product preparation time required for product preparation;
Based on the position information, a travel time calculation unit that calculates a travel time required for the orderer to travel to the delivery location;
A product provision control unit for controlling transmission of the receipt guidance to the mobile terminal based on the product preparation time and the travel time;
A product provision management system characterized by comprising: A merchandise provision management method for causing an information processing apparatus to perform a process of transmitting a reception guide for prompting a purchaser to go to a specified delivery location and receive a merchandise according to an order made by the orderer at a portable terminal. There,
Obtaining location information about the orderer's location;
Obtaining the product preparation time required to prepare the product;
Calculating the travel time required for the orderer to travel to the delivery location based on the location information;
Controlling transmission of the receipt guidance to the mobile terminal based on the product preparation time and the travel time;
A product provision management method characterized by comprising:

Images