JP7302261B2 - Guidance system, guidance method and program - Google Patents

Description

The present invention relates to a guidance system, guidance method and program.

There is a system that uses a wireless communication terminal called a calling bell or a number tag to call the customer when the product is served after a certain amount of time has passed after receiving the order from the customer, such as in a food court. be. For example, in Patent Document 1, when an order is completed, the store number where the customer ordered the product and the audio frequency external sound wave data obtained by converting the order number assigned at the time of ordering are transmitted to the store facility and lent to the customer. A call terminal reception device or the like is disclosed that calls a customer by vibrating a call terminal that has been called by a vibration function.

Japanese Unexamined Patent Application Publication No. 2016-115300

However, the invention according to Patent Document 1 has the problem that the store needs to prepare a physical call bell, and the customer has to carry the call bell, which is troublesome.

An object of one aspect is to provide a guide device or the like that can appropriately guide a customer.

A guidance system according to one aspect includes a storage unit that stores seat information indicating a seat on which a customer sits, guidance information to be presented to the customer, and a position corresponding to the seat on which the customer is seated. a display unit for displaying the guidance information corresponding to the customer; order information indicating the details of the order received from the customer when an order is received from the customer; a first acquisition unit that acquires identification information , the storage unit stores the order information and the first identification information in association with each other, and stores second identification information that identifies a person sitting on the seat. a second acquisition unit that acquires; and a specification unit that specifies the seat on which the customer sits by collating the first identification information and the second identification information, and the display unit receives the seat from the customer. The guide information is displayed at a position corresponding to the specified seat when the order is completed .

In one aspect, the customer can be favorably guided.

It is a schematic diagram which shows the structural example of a guidance system. It is a block diagram which shows the structural example of a server. 4 is an explanatory diagram showing an example of record layouts of a seat DB, a store DB, a content DB, and an order table; FIG. 1 is an explanatory diagram showing an overview of Embodiment 1; FIG. 4 is a flow chart showing an example of a processing procedure executed by a server; FIG. 10 is an explanatory diagram showing an overview of Embodiment 2; 10 is a flow chart showing an example of a processing procedure executed by a server according to Embodiment 2; FIG. 11 is an explanatory diagram showing an overview of Embodiment 3; 10 is a flow chart showing an example of a processing procedure executed by a server according to Embodiment 3; It is a functional block diagram which shows operation|movement of the guidance system of the form mentioned above.

Hereinafter, the present invention will be described in detail based on the drawings showing its embodiments.
(Embodiment 1)
FIG. 1 is a schematic diagram showing a configuration example of a guidance system. In the present embodiment, a guidance system will be described in which a customer who has ordered a product at each store is called to the food court in which a plurality of stores are open. The guidance system includes a guidance device 1 , a store terminal 2 , a cash register monitoring camera 3 , a seat monitoring camera 4 and a projector 5 . The guidance device 1 is connected to each device via a communication network N for communication.

The guidance device 1 is an information processing device capable of various types of information processing and transmission/reception of information, and is, for example, a server device, a personal computer, or the like. In the present embodiment, the information processing device 1 is assumed to be a server device, which will be replaced with the server 1 for the sake of simplicity. The server 1 continuously monitors the dining space in the food court where a plurality of seats are arranged, and performs processing for calling customers who use the food court to the store. Specifically, the server 1 identifies the customer who ordered the product at each store by the cash register monitoring camera 3, recognizes the seat where the customer is seated by the seat monitoring camera 4, and installs it in front of the seat where the customer is seated. Call guidance (guidance information) is displayed via the projector 5 at the surface position of the table where the call is made.

The store terminal 2 is a terminal device installed at each store in the food court, and is, for example, a POS (Point of Sales) terminal for ordering products and performing accounting processing. The store terminal 2 transmits order information indicating the ordered product etc. to the server 1 when ordering the product, and notifies the server 1 that the product has been completed when the product is completed.

The cash register monitoring camera 3 and the seat monitoring camera 4 are cameras installed in the food court. The cash register monitoring camera 3 captures an image of the customer who orders the product, with the vicinity of the cash register receiving the order of the product from the customer as the imaging range. The seat monitoring camera 4 captures an image of a customer seated in a food court with a plurality of seats in the dining space (space) in the food court. The cash register monitoring camera 3 and the seat monitoring camera 4 each transfer captured images to the server 1 .

In FIG. 1, for the sake of convenience, one cash register monitoring camera 3 and one seat monitoring camera 4 are shown, but a plurality of each of the cash register monitoring camera 3 and seat monitoring camera 4 may be installed. Further, the register monitoring camera 3 and the seat monitoring camera 4 may be collectively operated by one camera.

The projector 5 is a projection device that projects an image using the table where the customer eats as a projection surface, and is installed, for example, on the ceiling of the food court. Although only one projector 5 is shown in FIG. 1 for the sake of convenience, it is assumed that a plurality of projectors 5 are installed corresponding to a plurality of tables arranged in the dining space. The server 1 controls each projector 5 to project an image for call guidance on the table surface corresponding to the seat where the customer is seated.

Although the projector 5 is installed for each table in the above description, a plurality of projectors 5 may be installed for each seat, for example. Alternatively, only one projector 5 may be used as long as one projector can project images onto the table surfaces corresponding to all the seats. As described above, one or a plurality of projectors 5 may be installed corresponding to a plurality of seats, and the number of projectors installed, installation locations, and the like are not particularly limited.

Also, in the present embodiment, the projector 5 projects an image from above the table, but the projector 5 may be provided below the table for rear projection. Further, the display position of the call guidance is not limited to the surface of the table, and may be, for example, the wall near the seat, the floor, or the like. In this way, the server 1 only needs to be able to display the call guidance at the position corresponding to the seat where the customer is seated, and the display means and display position are not particularly limited.

FIG. 2 is a block diagram showing a configuration example of the server 1. As shown in FIG. The server 1 includes a control section 11 , a main storage section 12 , a communication section 13 and an auxiliary storage section 14 .
The control unit 11 has an arithmetic processing unit such as one or more CPU (Central Processing Unit), MPU (Micro-Processing Unit), GPU (Graphics Processing Unit), etc., and executes the program P stored in the auxiliary storage unit 14. Various information processing, control processing, etc. are performed by reading and executing the data. The main storage unit 12 is a temporary storage area such as SRAM (Static Random Access Memory), DRAM (Dynamic Random Access Memory), flash memory, etc., and temporarily stores data necessary for the control unit 11 to perform arithmetic processing. Remember. The communication unit 13 is a communication module for performing processing related to communication, and transmits and receives information to and from the outside.

The auxiliary storage unit 14 is a non-volatile storage area such as a large-capacity memory or hard disk, and stores programs P and other data necessary for the control unit 11 to execute processing. The auxiliary storage unit 14 also stores a seat DB 141 , a store DB 142 , a content DB 143 and an order table 144 . The seat DB 141 is a database that stores information on seats in the food court. The store DB 142 is a database that stores information on stores in the food court. The content DB 143 is a database that stores content (guidance information) presented to each customer. The order table 144 is a table that associates and stores order information indicating details of an order from each customer, seat information indicating the seat where each customer sits, and the customer.

Incidentally, the auxiliary storage unit 14 may be an external storage device connected to the server 1 . Moreover, the server 1 may be a multicomputer consisting of a plurality of computers, or may be a virtual machine virtually constructed by software.

Moreover, in the present embodiment, the server 1 is not limited to the configuration described above, and may include, for example, an input unit for receiving operation inputs, a display unit for displaying images, and the like. The server 1 also includes a reading unit that reads a portable storage medium P1 such as a CD (Compact Disk)-ROM, a DVD (Digital Versatile Disc)-ROM, etc., and reads and executes the program P from the portable storage medium P1. You can do it. Alternatively, the server 1 may read the program P from the semiconductor memory P2.

FIG. 3 is an explanatory diagram showing an example of record layouts of the seat DB 141, the store DB 142, the content DB 143, and the order table 144. As shown in FIG.
The seat DB 141 includes a seat number column, a seat information column, and a projector ID column. The seat number column stores the seat number of each seat in the food court. The seat information column stores information such as the installation position of each seat in association with the seat number. The projector ID column stores the ID of the projector 5 that projects an image corresponding to each seat in association with the seat number.

The store DB 142 includes a store ID column, a store name column, a menu ID column, a menu column, and a waiting time column. The store ID column stores store IDs for identifying each store opened in the food court. The store name column, the menu ID column, the menu column, and the waiting time column are associated with the store ID, respectively, and include the name of the store, the menu ID for identifying each menu provided at the store, the contents of the menu, and the completion of the menu. It remembers how long it takes.

The content DB 143 includes a content ID column and a content column. The content ID column stores content IDs for identifying each content displayed (projected) by the projector 5 . The content column stores the data of each content in association with the content ID.

The order table 144 includes an order ID column, a customer ID column, an identification information column, a seat column, a store ID column, a menu ID column, and an availability column. The order ID column stores an order ID assigned to each order received from each customer at the food court. The customer ID column, the identification information column, the seat column, the store ID column, the menu ID column, and the availability column are associated with the order ID, respectively, and the customer ID numbered for each customer, the customer data indicating the identification result (first identification information) of the customer, the seat number of the seat where the customer sat, the shop ID of the shop where the customer ordered the product, the menu ID of the product ordered by the customer, and whether the product can be provided It stores a flag (for example, a binary value of "0" or "1"). The identification information string stores parameters indicating image feature amounts when a customer is identified by image recognition by the cash register monitoring camera 3, for example.

FIG. 4 is an explanatory diagram showing an overview of the first embodiment. In FIG. 4, there are a process of identifying the customer by the cashier monitoring camera 3 when ordering the product, a process of identifying the seat where the customer is seated by the seat monitoring camera 4, and a process of displaying the call guidance via the projector 5 when the product is provided. is conceptually illustrated. Based on FIG. 4, the outline of this embodiment will be described.

The server 1 is connected to store terminals 2, 2, 2, . etc. is obtained from the store terminal 2 . In this case, the server 1 recognizes the image of the customer captured by the cash register monitoring camera 3 when ordering the product, and identifies the customer who ordered the product. For example, the server 1 performs face detection from the image captured by the cash register monitoring camera 3, and extracts the feature amount of the face image of the customer who ordered the product.

The server 1 associates the order information obtained from the store terminal 2 with the identification result (first identification information) of the customer identified through the cashier monitoring camera 3 with the customer and stores them in the order table 144 . For example, when the server 1 acquires order information from the store terminal 2 , the server 1 assigns an order ID, and also assigns a customer ID to the customer identified through the cashier monitoring camera 3 . Then, the server 1 associates the order ID and the customer ID with order information such as the store ID of the store where the order was received and the menu ID of the ordered product, and the customer's face image extracted from the captured image of the cash register monitoring camera 3. is stored in the order table 144.

Note that face detection is one method of customer identification based on image recognition, and for example, the server 1 may identify a customer by recognizing the customer's clothes, physique, and the like.

In addition, image recognition is a method of customer identification. For example, devices such as IC tag readers are installed in stores and tables, and the customer's IC tag is read to identify the customer and identify the seat. can be As described above, in the present embodiment, the identification method is not limited to image recognition, as long as it is possible to distinguish between the customer ordering the product and the customer (person) sitting on the seat.

Moreover, although this embodiment is described as identifying (recognizing) each individual customer, this embodiment is not limited to this. For example, one or a plurality of omnidirectional cameras may be installed on the ceiling of a food court to analyze the flow line of customers who have ordered products at the store cash register and identify the seats where the customers are seated. In this way, the server 1 only needs to be able to identify the seats on which the customers are seated, and does not have to recognize individual customers.

After ordering the products, the customer moves to the dining space in the food court and sits on one of the seats arranged in the dining space. Here, the server 1 identifies the seat where the customer is seated based on the image captured by the seat monitoring camera 4 .

Specifically, the server 1 performs image recognition on images captured by the seat monitoring camera 4, and identifies each person in the dining space. For example, the server 1 performs face detection in the same manner as when ordering a product, and extracts the feature amount of each person's face image.

The server 1 collates the customer identification result (first identification information) stored in the order table 144 with the person identification result (second identification information) identified from the captured image of the seat monitoring camera 4 . Thereby, the server 1 recognizes the customer who ordered the product at the store among the people in the dining space. For example, the server 1 tracks the position of the recognized customer and identifies the seat where the customer is finally seated. The server 1 stores, in the order table 144, seat information (for example, seat number) indicating the seat where the customer is seated, in association with the customer ID of the customer.

The server 1 refers to the seat DB 141 to identify the projector ID of the projector 5 corresponding to the seat identified above. Then, until the product is completed, for example, the server 1 controls the projector 5 whose projector ID is specified, and displays (projects) predetermined content on the surface of the table located in front of the seat where the customer is seated. . For example, the server 1 displays the expected waiting time required until the product is completed. In addition, for example, the server 1 sets a waiting time for each product (menu) provided at each store in the store DB 142, and performs display according to the waiting time. Alternatively, the server 1 may display advertisements, news, etc. instead of the expected waiting time or together with the expected waiting time. In this way, the content to be displayed until the product is completed is not particularly limited.

When the product is completed, the server 1 obtains from the store terminal 2 a notice that the product can be provided. In this case, the server 1 displays call guidance (guidance information) for calling the customer to the store. Specifically, the server 1 refers to the order table 144 to refer to the seat number stored in association with the order information of the product that has become available, that is, the seat number of the customer who ordered the product. read the number. The server 1 switches the content to be displayed on the table arranged in front of the seat, and displays the call guidance illustrated in FIG.

In addition, although the call guide illustrated in FIG. 4 only indicates that the product has been completed, the display content of the call guide is not limited to this. For example, the server 1 may display a call guide that guides the customer to a predetermined pick-up place corresponding to the store (order place) where the product was ordered. As a result, the customer can easily know which store to visit among the multiple stores in the food court.

After displaying the call guidance, the server 1 continues to display the call guidance until the customer leaves the seat in response to the call and sits down again on the seat. For example, the server 1 may track the customer's position from the captured image of the seat monitoring camera 4 as described above to detect reseating, or may detect the placement of products on the table (for example, placing a meal tray) on the seat. Re-seating may be detected by recognizing the image captured by the monitoring camera 4 . By continuing to display the call guidance until the customer is seated again, it is possible to secure a seat for the customer to use. When reseating is detected, the server 1 erases the call guidance.

In the above description, the call guide is erased when reseating is detected, but the server 1 may erase the call guide in accordance with an instruction from the shop terminal 2, for example. In this way, the timing of erasing the call guidance is not limited to when the customer is seated again.

As described above, according to the first embodiment, a customer can be called without using a call bell or the like. As a result, the store side does not need to prepare a call bell or the like, and the customer side is relieved of annoyance.

FIG. 5 is a flow chart showing an example of a processing procedure executed by the server 1. As shown in FIG. Based on FIG. 5, the contents of processing executed by the server 1 will be described.
The control unit 11 of the server 1 acquires order information indicating the product ordered by the customer from the store terminal 2 (step S11). The control unit 11 identifies the customer who ordered the product from the image captured by the cashier monitoring camera 3 when ordering the product (step S12). The control unit 11 stores the order information acquired in step S11 and the customer identification result (first identification information) identified in step S12 in the order table 144 in association with the customer (step S13).

The control unit 11 performs image recognition on the image captured by the seat monitoring camera 4, and identifies the person sitting on the seat arranged in the dining space (step S14). Then, the control unit 11 collates the customer identification result (first identification information) stored in the order table 144 with the person identification result (second identification information) identified in step S14 to determine whether the customer who ordered the product is The seat to sit on is specified (step S15).

The control unit 11 displays predetermined content via the projector 5 at a position corresponding to the specified seat (step S16). Specifically, as described above, the control unit 11 displays the content at the surface position of the table corresponding to the seat where the customer is seated. The content displayed in step S15 is, for example, an expected waiting time, news, advertisements, etc., but the content is not particularly limited.

The control unit 11 determines whether or not the product ordered by the customer can be provided according to the notification from the store terminal 2 (step S17). If it is determined that the product cannot be provided (S17: NO), the control unit 11 returns the process to step S16. If it is determined that the product can be provided (step S17: YES), the control unit 11 places a call for calling the customer to the store at the position (table) corresponding to the seat where the customer who ordered the product sits. Guidance (guidance information) is displayed (step S18).

The control unit 11 determines whether or not the customer who left the seat in response to the call has re-seated on the seat (step S19). If it is determined that the passenger has not been seated again (S19: NO), the control unit 11 returns the process to step S18 to continue displaying the call guidance. If it is determined that the passenger has reseated (S19: YES), the control unit 11 erases the call guidance (step S20), and terminates the series of processes.

Although the food court has been described as an example above, the guidance system may be applied to a single store, for example. In addition, the goods received by the customer are not limited to meals, and may be other goods.

Moreover, although the above description has been given assuming that projection is performed by the projector 5, the present embodiment is not limited to this. For example, in place of the projector 5, each table may have a built-in display having a display screen on the surface of the table, and the display may display the call guidance. One display screen may be provided for one table, or separate display screens may be provided for each seat. The server 1 controls the display to display the call guidance at the position on the display screen corresponding to the seat on which the customer is seated. Thus, the guidance system according to the present embodiment may be configured as a projection system that projects an image using the projector 5, or may be configured as a display system in which the table itself has a display function.

As described above, according to the first embodiment, by displaying the call guidance (guidance information) at the position corresponding to the seat where the customer is seated, it is possible to guide the customer appropriately.

Further, according to the first embodiment, the order content (order information) is stored in association with the customer, and when the order is completed, the call guidance is displayed at the position corresponding to the seat where the customer sits. A call can be conveniently made.

Further, according to the first embodiment, convenience can be improved by presenting a predetermined pick-up place corresponding to the store (place of order).

Further, according to the first embodiment, convenience can be improved by presenting the expected waiting time to the customer until the order is completed.

Further, according to the first embodiment, by displaying a call guide on the surface of the table arranged in front of the seat, the customer can be called more preferably.

In addition, according to the first embodiment, the customer identified at the time of placing the order at the store is collated with the person sitting on the seat to identify the seat, thereby appropriately determining the position where the call guidance should be displayed. can be done.

In addition, according to the first embodiment, by continuing to display the call guide until the customer is seated again after calling the customer, the customer can secure a seat, thereby improving convenience. can.

(Embodiment 2)
In the present embodiment, a mode of accepting designation (reservation) of a seat for a customer to sit when ordering a product will be described. In addition, the same code|symbol is attached|subjected about the content which overlaps with Embodiment 1, and description is abbreviate|omitted.
FIG. 6 is an explanatory diagram showing an overview of the second embodiment. FIG. 6 conceptually illustrates a process of detecting whether or not a customer is seated in each seat by means of a seating sensor 6 provided in each seat, and a process of receiving designation of a seat where a customer sits when ordering a product. Based on FIG. 6, the outline of this embodiment will be described.

For example, the server 1 receives a request from the store terminal 2 and executes the following processing when receiving an order for a product from a customer at each store. For example, the server 1 first performs a process of determining the availability of seats arranged in the dining space in the food court, based on the detection result of the seating sensor 6 . The seating sensor 6 is detection means such as a weight sensor, for example, and detects whether or not the customer is seated. The seating sensor 6 is an example of detecting means for detecting whether or not a customer is seated. can be The server 1 continuously acquires detection results from the seating sensor 6 and manages the seating status of each seat.

Based on the detection result obtained from the seating sensor 6, the server 1 determines the availability of seats arranged in the dining space in the food court. For example, the server 1 identifies the seat numbers of vacant seats.

The server 1 notifies the store terminal 2 of the vacant seat status. For example, when the seats are full, the server 1 notifies the shop terminal 2 that the seats are full, and causes the shop terminal 2 to display it. In this case, the order is canceled because the customer cannot secure a seat.

On the other hand, if there are vacant seats, the server 1, for example, notifies the store terminal 2 of the seat number of the vacant seat and causes it to be displayed. In this case, the store terminal 2 receives orders for products. Here, the shop terminal 2 accepts a designation input for designating in advance the seat where the customer who receives the order sits, and transmits seat information indicating the designated seat to the server 1 . For example, the store terminal 2 accepts the designation input of the seat number and notifies it to the server 1 . Also, the store terminal 2 transmits to the server 1 order information indicating the product ordered by the customer.

The server 1 associates the seat information indicating the reserved seat with the order information indicating the ordered product and stores them in the order table 144 . The subsequent processing is the same as in the first embodiment, and the server 1 displays contents such as the expected waiting time on the table corresponding to the reserved seat until the product is completed, and calls the customer to the store when the product is provided. display the call guidance for

For example, the server 1 may display a predetermined image indicating that the seat has been designated (reserved) on the table corresponding to the seat immediately after accepting the designation of the seat from the store terminal 2. . As a result, a seat can be reliably secured and convenience can be improved.

FIG. 7 is a flow chart showing an example of a processing procedure executed by the server 1 according to the second embodiment. For example, when the server 1 receives an inquiry about seat vacancies from the store terminal 2, it performs the following processing.
The server 1 acquires a detection result from the seating sensor 6 that detects whether or not a person is seated on each seat arranged in the dining space (step S201). The server 1 determines whether or not there is a vacant seat based on the acquired detection result (step S202). If it is determined that there are no vacant seats (S202: NO), the server 1 notifies the shop terminal 2 that all seats are full (step S203), and ends the series of processes. If it is determined that there is a vacant seat (S202: YES), the server 1 notifies the store terminal 2 of the vacant seat status (step S204).

The server 1 accepts an input specifying the seat on which the customer sits (step S205). The server 1 also acquires order information indicating the product ordered by the customer from the store terminal 2 (step S206). The server 1 associates the acquired order information with the seat information (for example, seat number) indicating the designated seat, stores them in the order table 144 (step S207), and shifts the process to step S16.

In the above description, the store terminal 2 notifies the seat vacancy before the seat is assigned. It is also possible to simply notify the terminal 2 and display it. In other words, the combination of advance seat assignment and seat availability notification is not mandatory.

As described above, according to the second embodiment, it is possible to reserve a seat for a customer in advance.

Further, according to the second embodiment, by notifying the store of the vacant seat status, it is possible to appropriately determine whether or not to accept the order for the product.

(Embodiment 3)
In the present embodiment, a mode of receiving product orders at seats will be described.
FIG. 8 is an explanatory diagram showing an overview of the third embodiment. FIG. 8 conceptually shows how menu images representing products offered at stores in a food court are displayed on a table, and orders for products are received by detecting a touch operation, swipe operation, or the like on the menu image. showing. Based on FIG. 8, the outline of this embodiment will be described.

In the guide system according to the present embodiment, for example, motion detection sensors 7 are installed together with projectors 5 in a manner corresponding to each table. The motion detection sensor 7 is a sensing device that detects a customer's motion, such as an infrared sensor or a depth sensor. Note that the motion detection sensor 7 may be built in the projector 5 . Alternatively, the seat monitoring camera 4 may be used as a sensing device to detect the customer's actions through image recognition. Further, instead of the projector 5 and the motion detection sensor 7, a display with a touch panel may be incorporated in the table so that the touch panel detects the operation content.

For example, the server 1 displays a menu image showing items that can be ordered at each store in the food court on the table in front of the customer's seat. The menu image may be displayed, for example, when the motion detection sensor 7 or the like detects that the customer is seated. You may make it display. The menu image is an image showing a list of products offered by each store. For example, as shown in FIG. 8, a list of image images of each product is displayed.

The server 1 detects an order operation for ordering a product displayed as an image by detecting a customer's touch operation, swipe operation, or the like with the operation detection sensor 7 . The server 1 notifies the store terminal 2 of order information indicating the ordered product. The server 1 also stores order information indicating the ordered product in the order table 144 in association with the seat information indicating the seat where the order operation was detected.

The subsequent processing is the same as in the first embodiment, and the server 1 displays predetermined contents on the table until the product is completed, and displays a call guide when the product is provided.

FIG. 9 is a flow chart showing an example of a processing procedure executed by the server 1 according to the third embodiment.
The control unit 11 of the server 1 displays a menu image showing products offered at each store in the food court at a position (table) corresponding to the seat where the customer is seated (step S301). The control unit 11 detects a product ordering operation on the menu image by the operation detection sensor 7 (step S302).

The control unit 11 associates the seat information indicating the seat where the order operation was detected with the order information indicating the product ordered by the order operation and stores them in the order table 144 (step S303). Also, the control unit 11 notifies the store terminal 2 of the order information (step S304), and shifts the process to step S16.

As described above, according to the third embodiment, customers can order products at their seats, and convenience can be improved.

(Embodiment 4)
FIG. 10 is a functional block diagram showing the operation of the guidance system of the form described above. The guidance system has a storage unit 101 and a display unit 102 .
The storage unit 101 stores seat information indicating a seat on which a customer sits and guidance information to be presented to the customer. The display unit 102 displays the guide information corresponding to the customer at a position corresponding to the seat on which the customer is seated.

The fourth embodiment is as described above, and the other parts are the same as those of the first to third embodiments.

The embodiments disclosed this time are illustrative in all respects and should not be considered restrictive. The scope of the present invention is indicated by the scope of the claims rather than the meaning described above, and is intended to include all modifications within the scope and meaning equivalent to the scope of the claims.

1 server (guidance device)
11 Control Unit 12 Main Storage Unit 13 Communication Unit 14 Auxiliary Storage Unit P Program 141 Seat DB
142 store database
143 Content DB
144 order table 2 store terminal 3 cash register monitoring camera 4 seat monitoring camera 5 projector 6 seating sensor 7 motion detection sensor

Claims (15)

a storage unit for storing seat information indicating a seat where a customer sits and guidance information to be presented to the customer;
a display unit that displays the guide information corresponding to the customer at a position corresponding to the seat on which the customer is seated ;
a first acquisition unit for acquiring, when receiving an order from the customer, order information indicating details of the order received from the customer and first identification information identifying the customer who has placed the order;
with
The storage unit associates and stores the order information and the first identification information,
a second acquisition unit that acquires second identification information that identifies a person sitting on the seat;
a specifying unit that matches the first identification information and the second identification information to specify the seat on which the customer sits;
further comprising
The guidance system, wherein the display section displays the guidance information at a position corresponding to the specified seat when the order received from the customer is completed. The order information includes information on the order place where the order was received from the customer,
2. The guidance system according to claim 1 , wherein said display unit displays said guidance information for guiding a place corresponding to said order place. 3. The guidance system according to claim 1 , wherein the display unit displays an expected waiting time required for completion of the order until the order is completed. an acquisition unit that acquires the seat information specifying the seat where the customer sits when accepting the order,
The guidance system according to any one of claims 1 to 3 , wherein the display unit displays the guidance information at a position corresponding to the designated seat. a seating detection unit that detects whether or not a person is seated on the seat;
A determination unit that determines the vacant seat status of the plurality of seats based on the detection result;
5. The guidance system according to any one of claims 1 to 4 , further comprising: a notification unit that notifies the store that accepts the order of the vacant seat status. The display unit displays a menu image showing orderable products at a position corresponding to the seat,
an operation detection unit that detects an operation for ordering the product with respect to the menu image;
the storage unit associates and stores the order information indicating the product ordered by the ordering operation and the seat information indicating the seat where the ordering operation is detected;
The guidance system according to any one of claims 1 to 3 , wherein the display unit displays the guidance information at a position corresponding to the seat where the order operation is detected. comprising a plurality of said display units,
The storage unit associates and stores the seat and the display unit that displays the guide information corresponding to the seat,
The guidance system according to any one of claims 1 to 6 , further comprising a selection section that selects the display section for displaying the guidance information according to the seat on which the customer is seated. The guidance system according to any one of claims 1 to 7 , wherein the display unit displays the guidance information on the surface of a table arranged corresponding to the seat. 9. The guidance system according to claim 8 , wherein the display unit is a projection device having a surface of the table as a projection surface. 9. The guidance system according to claim 8 , wherein the display unit is a display device built in the table and having a display screen on the surface of the table. a storage unit for storing seat information indicating a seat where a customer sits and guidance information to be presented to the customer;
a display unit that displays the guide information corresponding to the customer at a position corresponding to the seat on which the customer is seated;
a reseating detection unit that detects reseat of the customer after displaying the guidance information;
with
The guidance system, wherein the display unit displays the guidance information until it is detected that the customer is seated again. storing in a storage unit seat information indicating the seat where the customer sits and guidance information to be presented to the customer;
A process of displaying the guide information corresponding to the customer at a position corresponding to the seat on which the customer is seated,
The storage unit associates and stores order information indicating order details received from the customer and first identification information identifying the customer who placed the order,
when receiving an order from the customer, obtaining order information indicating the order content received from the customer and first identification information identifying the customer who placed the order;
Acquiring second identification information that identifies a person sitting on the seat,
Collating the first identification information and the second identification information to identify the seat where the customer sits,
When the order received from the customer is completed, the guide information is displayed at the position corresponding to the specified seat.
A guidance method characterized in that the processing is executed by a computer. storing in a storage unit seat information indicating the seat where the customer sits and guidance information to be presented to the customer;
A process of displaying the guide information corresponding to the customer at a position corresponding to the seat on which the customer is seated,
After displaying the guidance information, detecting reseating of the customer,
Displaying the guidance information until the customer's reseating is detected
A guidance method characterized in that the processing is executed by a computer. storing in a storage unit seat information indicating the seat where the customer sits and guidance information to be presented to the customer;
A process of displaying the guide information corresponding to the customer at a position corresponding to the seat on which the customer is seated,
The storage unit associates and stores order information indicating order details received from the customer and first identification information identifying the customer who placed the order,
when receiving an order from the customer, obtaining order information indicating the order content received from the customer and first identification information identifying the customer who placed the order;
Acquiring second identification information that identifies a person sitting on the seat,
Collating the first identification information and the second identification information to identify the seat where the customer sits,
When the order received from the customer is completed, the guide information is displayed at the position corresponding to the specified seat.
A program characterized by causing a computer to execute processing. storing in a storage unit seat information indicating the seat where the customer sits and guidance information to be presented to the customer;
A process of displaying the guide information corresponding to the customer at a position corresponding to the seat on which the customer is seated,
After displaying the guidance information, detecting reseating of the customer,
Displaying the guidance information until the customer's reseating is detected
A program characterized by causing a computer to execute processing.

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