JP2011170797A - Order support system and order support method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To allow a customer to identify an ordered food or drink with high reliability when receiving the food or drink. <P>SOLUTION: The order support system acquires identification information identifying a user who orders a food or drink, acquires order information on the content of a food or drink ordered by the user whose identification information has been acquired, and prints an identification mark that shows an identification image associated in advance with the user whose identification information has been acquired, in association with the food or drink shown by the acquired order information. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to an order support system that supports ordering of food and drink.

  Conventionally, a dish ordering system in a complex facility (so-called “food court”) composed of a plurality of types of restaurants has been provided.

  In the conventional dish ordering system, an ordering operation for an arbitrary restaurant is performed at the food court, and the ordered food and drink are received at the receiving place. Since an unspecified number of users come to receive at this receiving location, if there are other users who have ordered a menu similar to the self among the unspecified number of users, There was a risk of mistaking food and drink waiting to be received.

  The present invention has been made to solve the above-described problems, and an object of the present invention is to provide a technique for improving the discrimination of food and drink ordered by the user when receiving ordered food and drink.

  In order to solve the above-described problem, an aspect of the present invention is an order support system that supports food and drink order, an identification information acquisition unit that acquires identification information that identifies a user who orders the food and drink, An order information acquisition unit that acquires order information related to order contents of the food and drink by a user whose identification information has been acquired by the identification information acquisition unit, and a food and drink indicated by the order information acquired by the order information acquisition unit The present invention relates to an order support system comprising: a print control unit that prints an identification mark on which an identification image associated in advance is displayed to a user whose identification information has been acquired by the identification information acquisition unit.

  One embodiment of the present invention is an order support method for supporting ordering of food and drink, wherein identification information for identifying a user who orders the food and drink is obtained, and the food and drink by the user who has obtained the identification information Acquires order information related to the order contents of the product, and prints an identification mark that displays an image for identification associated with the user who has acquired the identification information in association with the food and drink indicated by the acquired order information. It relates to an order support method.

  As described in detail above, according to the present invention, it is possible to provide a technique for improving the discrimination of food and drink ordered by the user when receiving ordered food and drink.

It is a figure for demonstrating schematic structure of the order assistance system by the 1st Embodiment of this invention. It is a functional block diagram for demonstrating the order assistance system by the 1st Embodiment of this invention. It is a figure which shows an example of the character image as a multiple types of image for identification prepared in the 1st Embodiment of this invention. 4 is a management table for managing the usage status of each identification image stored in the HDD 204 of the server 2. It is a figure which shows an example of the character selection screen which makes a user select a character image. It is a figure which shows an example of the item as a modification content. 4 is a management table for managing the usage status of the modification content stored in the HDD 204 of the server 2. It is a flowchart for demonstrating the flow of a process in the order assistance system by the 1st Embodiment of this invention. It is an example of the screen at the time of login currently displayed on the display 805 in the self-order terminal 11. It is a figure which shows the state by which the character image is superimposed and displayed on the identification card | curd. It is the example of a screen display of the start screen of the menu selection by the user corresponding to the character image of a cat. It is a figure which shows the example of a screen display which the character image of a cat moves toward the said shop. It is a figure which shows an example of the menu screen in a desired store. It is a figure which shows a mode that the character image and check mark of a cat are displayed corresponding to the menu. It is a figure which shows the example which transferred to the order screen for users corresponding to the character image of a robot. It is a figure which shows the state which selected the "church men" in the menu book of the store which the user corresponding to the character image of a robot selected. It is a figure which shows the example of a screen display when the "order confirmation / transmission" button b1 is pressed on the screen shown in FIG. It is a figure which shows an example of the screen displayed on the display 805 at the time of order transmission. It is a figure which shows an example of the screen which notifies that the ordered dish is completed and it can receive with a predetermined | prescribed receiving counter. It is a functional block diagram for demonstrating the order assistance system by the 2nd Embodiment of this invention.

  Embodiments of the present invention will be described below with reference to the drawings.

(First embodiment)
First, a first embodiment of the present invention will be described.

  FIG. 1 is a diagram for explaining a schematic configuration of an order support system according to the first embodiment of the present invention.

  The order support system according to the first embodiment of the present invention can be applied to, for example, a dish ordering system in a complex facility (so-called “food court”) composed of a plurality of types of restaurants. In general, the food court is provided with a plurality of tables for eating and drinking foods and drinks purchased at a plurality of types of restaurants, and the user ordered a predetermined receiving place (for example, food and drink). Go to the reception counter at the store) and take it home to eat and drink.

  As shown in the figure, the order support system according to the first embodiment of the present invention includes, for example, self-order terminals 11 to 1n, a server 2, and a printer 3. The self-order terminals 11 to 1n, the server 2, and the printer 3 can communicate with each other via an electric communication line such as a LAN. Communication of each device via this electric communication line may be realized by either wired communication or wireless communication.

  The server 2 may be located anywhere as long as it can communicate with the self-order terminals 11 to 1n and the printer 3 as a result. The self-order terminals 11 to 1n are individually arranged on a table where a user is seated or a predetermined order space. The printer 3 is preferably arranged, for example, at a cooking place, a dish receiving counter that receives dishes ordered by the self-order terminals 11 to 1n, a route from the cooking place to the dish receiving counter, or the vicinity thereof.

  Each of the self-order terminals 11 to 1n includes a CPU 801, an ASIC (Application Specific Integrated Circuit) 802, a MEMORY 803, an HDD (Hard Disk Drive) 804, a touch panel display 805, a CCD camera 806, and a speaker 807.

  Of course, the function of the touch panel display 805 is, for example, a display composed of electronic paper, LCD (Liquid crystal display), EL (Electronic Luminescence), PDP (Plasma Display Panel), CRT (Cathode Ray Tube), etc. It can be replaced by an operation input unit consisting of a keyboard, mouse, touch panel, touchpad, pen tablet (graphics tablet), dedicated buttons, etc. Needless to say.

  The server 2 includes, for example, a CPU 201, an ASIC (Application Specific Integrated Circuit) 202, a MEMORY 203, and an HDD (Hard Disk Drive) 204. The server 2 performs, for example, management of various data handled on the order support system according to the present embodiment, management such as authentication when a user logs in to the order support system.

  In the order support system according to the present embodiment, the CPU 801 and the CPU 201 have a role of performing various processes in the order support system, and execute programs stored in the MEMORY 803, the MEMORY 203, the HDD 804, the HDD 204, and the like. It also has a role to realize various functions. It goes without saying that the CPU 801 and the CPU 201 can be replaced by an MPU (Micro Processing Unit) capable of executing equivalent arithmetic processing. Similarly, the HDD 804 and the HDD 204 can be replaced by a storage device such as a flash memory.

  The MEMORY 803 and the MEMORY 203 include, for example, a RAM (Random Access Memory), a ROM (Read Only Memory), a DRAM (Dynamic Random Access Memory), an SRAM (Static Random Access Memory), a VRAM (Video RAM), a flash memory, and the like. It has a role of storing various information and programs used in the order support system.

  FIG. 2 is a functional block diagram for explaining the order support system according to the first embodiment of the present invention.

  As shown in the figure, the order support system according to the first embodiment of the present invention includes, for example, an identification information acquisition unit 101, a usage status determination unit 102, an image selection instruction unit 103, a modification status determination unit 104, and modification contents. A selection unit 105, an order information acquisition unit 106, a print control unit 107, a storage control unit 108, a display state change unit 109, and the like are provided.

  Here, for convenience of explanation, it is assumed that the server 2 includes the identification information acquisition unit 101 to the display state change unit 109, but the present invention is not necessarily limited thereto. As long as the identification information acquisition unit 101 to the display state change unit 109 can cooperate in a state where the functions required as a result of the entire system can be exhibited, the identification information acquisition unit 101 to the display state change unit 109 may be divided and arranged in either the server 2 or the self-order terminals 11 to 1n. .

  The identification information acquisition unit 101 acquires identification information for identifying a user who orders food and drink. For example, the acquisition of the identification information is performed by taking a barcode or identification image held by the user with the CCD camera 806 provided in each of the self-order terminals 11 to 1n, and (1) the imaging process. Or (2) information obtained based on the image data (for example, barcode information obtained by analyzing a barcode image).

  When associating the “identification image” with the user whose identification information has been acquired by the identification information acquisition unit 101, the usage status determination unit 102 determines which of the predetermined plurality of identification images is another user. To determine if it is used. Specifically, in the present embodiment, a plurality of types of character images are prepared as “identification images”, and the image data is stored in the HDD 204 of the server 2. FIG. 3 is a diagram showing an example of a character image as a plurality of types of identification images prepared in the present embodiment. Here, as an example, four types of character images C1 to C4 of a cat, a robot, a dog, and a frog are prepared. FIG. 4 is a management table for managing the usage status of each identification image stored in the HDD 204 of the server 2.

  The image selection instruction unit 103 uses the identification image associated with the user to be associated with the identification image on the touch panel display 805 by another user based on the determination result in the usage situation determination unit 102. An image for identification with a lower frequency (such as the number of users) is displayed on the screen as a selection candidate so as to have a higher priority (for example, positioned higher in the list display). Then, by prompting the user to perform an operation input to the touch panel display 805, a character image as desired identification information is selected from these selection candidates. FIG. 5 is a diagram illustrating an example of a character selection screen that allows the user to select a character image. Here, it is assumed that the user at the table seat registers his / her character, and the screen is displayed on the display 805. However, the selection of the character image is not necessarily performed on the table in the food court. It goes without saying that registration can be made in advance via the Internet.

  When the modification status is reflected on the identification image associated with the user whose identification information has been acquired by the identification information acquisition unit 101, the modification status determination unit 104 determines which one of the predetermined types of modification contents is It is determined whether the identification image associated with the user has already been used by another user. Here, as an example of the modification content, an item to be attached to the character is shown. Of course, the modification content to be reflected in the identification image is not limited to “add item”, but “color”, “size”, “ratio” and “shape” of a part or all of the identification image. Change.

  FIG. 6 is a diagram illustrating an example of items as modification contents. Here, the case where the scarf 701, the parasol 702, the gentleman's hat 703, and the knit hat 704 as items are added to the cat character image C1 is illustrated. FIG. 7 is a management table for managing the usage status of the modification contents stored in the HDD 204 of the server 2.

  Based on the determination result in the modification status determination unit 104, the modification content selection unit 105 uses the modification content associated with the user to which the modification content should be associated with the identification image associated with the user by another user. Select from unqualified content.

  By doing in this way, even when the same or similar identification images are associated with a plurality of users, the modification contents reflected on the identification images are made different to correspond to each of the plurality of users. As a result, it is possible to reduce the occurrence of mistakes in receiving ordered food and drink.

  The modification content selection unit 105 also selects the user from among a plurality of predetermined modification contents based on information related to an order environment where food and drink orders are placed by the user whose identification information has been acquired by the identification information acquisition unit 101. It is also possible to automatically select the modification contents to be associated with.

  Examples of the “information about the order environment” include, for example, “date of order”, “weather when placing an order”, “temperature / humidity when placing an order”, “the restaurant when placing an order” The content of events and fairs held at least in part of the facilities, and information related to these. For example, if the weather on the day the user places an order is rain, the item image 702 of the parasol is reflected in the character image, and if the weather on the day the user places the order is snow, the item image of the knit hat is added to the character image. 704 may be reflected.

  The order information acquisition unit 106 acquires order information regarding the order contents of food and drink by the user whose identification information has been acquired by the identification information acquisition unit 101 based on the operation input to the touch panel display 805 in the self-order terminals 11 to 1n. To do.

  The print control unit 107 is associated with the food and drink indicated by the order information acquired by the order information acquisition unit 106 and is associated with the user whose identification information has been acquired by the identification information acquisition unit 101 in advance. The identification mark displayed in a state in which the image reflects the modification content selected by the modification content selection unit 105 is printed. In this case, the identification mark can be printed as long as it is a sheet, such as a sticker or a receipt.

  The storage control unit 108 stores the order contents of the user whose identification information is acquired by the identification information acquisition unit 101 as a history, for example, in the HDD 804 via the order information acquisition unit 106. Here, the history to be stored in the HDD 804 by the storage control unit 108 includes, for example, the contents of the dishes ordered by the user in the past, the number of orders for various types of dishes, and the display state change made according to the user's order contents. Processing history, etc.

  The display state change unit 109 changes the display state of the identification image associated with the user whose identification information has been acquired by the identification information acquisition unit 101 according to the history stored in the storage control unit 108 corresponding to the user. To change.

  As a result, a history of past display states is stored, and processing such as not using items etc. used up to several times before for the same user (excluding from selection candidates, etc.) is also possible. It becomes possible.

  In addition, depending on the user's past order history (or calorie value that can be calculated from now), the character can be displayed in a fat state or in a lean state, contributing to an improvement in awareness regarding health management. can do.

  FIG. 8 is a flowchart for explaining the flow of processing in the order support system according to this embodiment.

  In the above description, the configuration in which the identification image is selected using the self-order terminal has been exemplified. However, the present invention is not limited to this. For example, when the degree of freedom in selecting the identification image is desired to be increased. It is preferable that an identification image corresponding to the user is determined in advance by prior member registration or the like. Therefore, here, the description will be made on the assumption that the selection of the identification image by the user using the usage status determination unit 102 and the image selection instruction unit 103 is completed by pre-registration.

  The identification information acquisition unit 101 acquires identification information for identifying a user who orders food and drink (Act 101). FIG. 9 is a screen example at the time of login displayed on the display 805 in the self-order terminal 11. On the screen, an image of the table 1 captured by the CCD camera 806 is displayed.

  In this embodiment, the user sitting on the table 1 holds the self-identification card acquired by pre-registration in front of the CCD camera 806 and images the card with the CCD camera 806. Individual identification images are printed on the identification cards held by the user, and image information of the identification images is acquired by capturing the identification images with the CCD camera 806. Here, the image information itself or information for user identification associated with the image information corresponds to “identification information”.

  Of course, what can be used for login is not limited to a card on which identification information or the like is printed, and for example, a card with a built-in key holder or wireless communication tag may be used.

  In order to reflect the modification content in the identification image associated with the user whose identification information has been acquired by the identification information acquisition unit 101, the modification status determination unit 104 can determine which of the predetermined multiple types of modification content is It is determined whether an identification image associated with the user has already been used by another user (Act 102).

  Based on the determination result in the modification status determination unit 104, the modification content selection unit 105 uses the modification content associated with the user to which the modification content should be associated with the identification image associated with the user by another user. The modification content not selected is selected (Act 103).

  The modification content selection unit 105 associates the user with one of a plurality of predetermined modification contents based on information related to an order environment in which food and drink orders are placed by the user whose identification information has been acquired by the identification information acquisition unit 101. The contents to be modified are automatically selected (Act 103). Here, as an example, it is assumed that scarf 701 is selected as the modification content.

  Based on the identification information acquired by the identification information acquisition unit 101, for example, a login process is executed in the server 2. When the login process is executed, a character image pre-registered as a user identification image corresponding to the identification information is identified by using the AR (Augmented Reality) technology and the identification information displayed on the display 805 is displayed. Overlay the card on the screen. FIG. 10 is a diagram showing a state in which a character image is displayed superimposed on the identification card. Here, a state in which four users corresponding to a cat, a dog, a frog, and a robot log in is shown.

  When login processing, character image determination, item determination, and the like are performed as described above, the screen display on the display 805 shifts to a menu selection screen. Here, it is assumed that the user touches the cat character image on the screen shown in FIG. With the selection operation, the dish ordering system recognizes that the user who orders food from now on is the user corresponding to the cat character image. FIG. 11 is a screen display example of a start screen for menu selection by the user corresponding to the cat character image. It should be noted that the timing for reflecting the modification contents on the character image may be performed at least when printing an identification mark, which will be described later, but here, as an example, it is reflected from the menu selection.

  When the user touches an image of a store where the user wants to order a dish on the screen of FIG. 11, the cat character image moves toward the store, as shown in FIG. 12.

  When the cat character image reaches the desired store, the screen display on the display 805 is switched as shown in FIG. On the menu screen shown in the figure, when the user corresponding to the cat character image that has selected the store selects, for example, “morning eggplant carbonara”, the cat character image and the check mark are displayed as shown in FIG. Displayed in association with the menu.

  Subsequently, when starting an ordering operation by a user corresponding to a character image other than a cat, touching any one of the character images other than the cat displayed in the region L on the screen shown in FIG. A transition is made to a user order screen corresponding to the character image. FIG. 15 is a diagram illustrating an example of transition to a user order screen corresponding to a robot character image.

  Here, if the menu requested by the user corresponding to the robot character image is not in the menu book of the store selected by the user corresponding to the cat character image, the tab T displayed beside the menu book is selected. Thus, it is possible to shift to a menu book of a desired store. FIG. 16 is a diagram illustrating a state in which “church men” is selected in the store menu book selected by the user corresponding to the robot character image.

  FIG. 17 is a diagram showing a screen display example when the “order confirmation / transmission” button b1 is pressed on the screen shown in FIG. On this screen, each user can confirm his / her order contents. When the “send” button b <b> 2 is pressed by the user, the order with the display content is confirmed and transmitted to the server 2. FIG. 18 is a diagram illustrating an example of a screen displayed on the display 805 when an order is transmitted. Thus, based on the order content transmitted to the server 2, the order is confirmed and cooking of the food is started.

The order information acquisition unit 106 acquires order information regarding the order contents of food and drink by the user whose identification information has been acquired by the identification information acquisition unit 101 based on the operation input to the touch panel display 805 in the self-order terminals 11 to 1n. (Act 104).

  FIG. 19 is a diagram showing an example of a screen for notifying that the ordered dish is completed and can be received at a predetermined reception counter. As shown in the figure, an image Q in a state where the completed dish and a sheet on which a character image corresponding to the user who ordered the dish is printed is placed on the tray is displayed. At the same time, a map showing the location of the receipt counter that receives the finished dish is also displayed on the screen.

  The print control unit 107 is associated with the food and drink indicated by the order information acquired by the order information acquisition unit 106 and is associated with the user whose identification information has been acquired by the identification information acquisition unit 101 in advance. An identification mark displayed in a state in which the image reflects the modification content selected by the modification content selection unit 105 is printed on the sticker (Act 105).

  In this way, by printing an identification mark displaying a character image for identifying the user who is the orderer in association with the ordered dish on a sheet such as a sticker and placing it on the tray together with the corresponding dish, Even if the same dish or a dish having a very similar appearance is placed on the dish receiving counter, the mistake of the dish does not occur if the identification mark is confirmed.

  In addition, when printing this identification mark, it is preferable that the information which can visually recognize corresponding dishes, such as a dish name of the corresponding order content, is printed simultaneously. Thereby, the staff who cooks and the staff who receives cooked dishes and arranges them on the counter can easily identify the dishes corresponding to the stickers printed as described above, which contributes to the improvement of workability. be able to.

  Each operation in the processing in the order support system described above is realized by causing at least one of the CPU 801 and the CPU 201 to execute an order support program stored in at least one of the MEMORY 803, the MEMORY 203, the HDD 804, and the HDD 204. Is.

(Second Embodiment)
Next, a second embodiment of the present invention will be described.

  The second embodiment of the present invention is a modification of the above-described first embodiment. Hereinafter, parts having the same functions as those already described in the first embodiment are denoted by the same reference numerals and description thereof is omitted.

  FIG. 20 is a functional block diagram for explaining an order support system according to the second embodiment of the present invention.

  As shown in the figure, the order support system according to the second exemplary embodiment of the present invention includes a similar order determining unit 110 instead of the usage status determining unit 102 and the modification status determining unit 104 in the first exemplary embodiment. I have. Further, in this embodiment, for convenience of explanation, it is assumed that the identification image corresponding to the user is registered in the server 2 by pre-registration, and the print control unit 107 ′ has the function of the print control unit 107 described above, It is assumed that a function of automatically acquiring an identification image corresponding to a user from the server 2 is provided.

  In the first embodiment described above, in order to improve the discriminability of the ordered food, the identification image and the modified content that are frequently used by other users are not used as much as possible. In this form, when there is another user who orders food and drink that may cause a mistake in the food and drink ordered by the user, the difference from the identification content reflected in the identification image is increased. .

  Based on the order information acquired by the order information acquisition unit 106, the similar order determination unit 110 determines the order contents having “a predetermined similar relationship that may cause a user to make a mistake”.

  In addition to the function of the modification content selection unit 105 described above, the modification content selection unit 105 ′ is a modification associated with a user who has made each of a plurality of orders determined by the similar order determination unit 110 to have a predetermined similarity relationship. The modification content is selected so that the content is “a predetermined dissimilar state that is not similar to each other”.

  In this way, orders for similar foods and drinks that may be confused by the orderer, such as foods and drinks that look very similar in the cooked state, are in a similar relationship in advance. The contents of the order are registered in the server 2 and the like, and the modification contents of the impression that are positively different from the identification images associated with each food and drink are reflected to enhance the discrimination between similar foods and drinks.

In addition, “predetermined similar relationship that may cause mistaking by the user”

(1) Relationship in which the appearance of the ordered food and drink has a predetermined similarity relationship (2) Relationship in which the ingredients of the ordered food and drink have a predetermined similarity relationship (3) Ordered food and drink (4) Relationship in which the food type of the ordered food or drink has a predetermined similarity relationship

And the place where the ordered food and drink are received is the same dish reception counter or in a close relationship. Whether or not the food and drink receiving place is the same dish receiving counter or close to each other is usually determined by the server 2 because the receiving place of the food ordered at a certain store is determined. Judgment can be made from the contents of the order totaled from the terminal.

  In addition, the “predetermined dissimilar state that is not similar to each other” refers to the similarity of at least one of saturation, brightness, contrast ratio, shape, size, area, number of contour corners, and curvature of a specific portion of the contour. The condition is low. For example, in the above-described example, the gentleman's hat 703 and the knit hat 704 as the items are “black” and “white” in color, and are greatly different in color value. Therefore, it can be defined that the gentleman's hat 703 and the knit hat 704 have a predetermined dissimilar relationship.

  Of course, as the predetermined dissimilar states that are not similar to each other, the above-described ones are examples, and in addition to the above-described examples, it is desired to make a plurality of images not similar to each other according to general design rules. It goes without saying that various methods applied to the case can be applied.

  Further, a program for executing the above-described operations in a processor such as a CPU 801 (or an MPU that can be substituted for this) constituting the order support system can be provided as a control parameter correction program. In the present embodiment, the case where the program for realizing the function for carrying out the invention is recorded in advance in a storage area provided in the apparatus is exemplified. However, the present invention is not limited to this, and a similar program can be downloaded from the network. The program may be downloaded to the apparatus, or a similar program stored in a computer-readable recording medium may be installed in the apparatus. The recording medium may be in any form as long as it can store a program and can be read by a computer. Specifically, as a recording medium, for example, an internal storage device such as a ROM or a RAM, a portable storage medium such as a CD-ROM, a flexible disk, a DVD disk, a magneto-optical disk, or an IC card, a computer Examples include a database holding a program, another computer, its database, and a transmission medium on a line. Further, the function obtained by installing or downloading in advance may be realized in cooperation with an OS (operating system) or the like inside the apparatus.

  Note that a part or all of the program may be an execution module that is dynamically generated.

  In addition, it goes without saying that various processes realized by causing the CPU or MPU to execute a program in each of the above-described embodiments can be executed at least in a circuit by the ASIC 802. .

  The present invention can be implemented in various other forms without departing from the spirit or main features thereof. Therefore, the above-described embodiment is merely an example in all respects and should not be interpreted in a limited manner. The scope of the present invention is indicated by the scope of claims, and is not restricted by the text of the specification. Further, all modifications, various improvements, alternatives and modifications belonging to the equivalent scope of the claims are all within the scope of the present invention.

DESCRIPTION OF SYMBOLS 101 Identification information acquisition part, 102 Usage condition determination part, 103 Image selection instruction | indication part, 104 Modification status determination part, 105 Modification content selection part, 106 Order information acquisition part, 107 Print control part, 108 Storage control part, 109 Display state change Department.

Claims (16)

An order support system for supporting food and drink orders,
An identification information acquisition unit for acquiring identification information for identifying a user who orders the food and drink;
An order information acquisition unit for acquiring order information relating to the order details of the food and drink by the user whose identification information has been acquired by the identification information acquisition unit;
Identification in which an image for identification that is associated in advance with a user whose identification information has been acquired by the identification information acquisition unit is displayed in association with food or drink indicated by the order information acquired by the order information acquisition unit A print control unit for printing the sign;
An order support system comprising: The order support system according to claim 1,
When associating the identification image with the user whose identification information has been acquired by the identification information acquisition unit, it is determined which of a plurality of predetermined identification images is being used by another user A usage status determination unit;
Based on the determination result in the usage status determination unit, the identification image associated with the user to be associated with the identification image is preferentially displayed as the identification image that is used less frequently by the other user. An image selection instruction unit for selecting from the selection candidates to be selected;
An order support system further comprising: The order support system according to claim 1,
Based on the information related to the order environment where the food and drink order by the user whose identification information has been acquired by the identification information acquisition unit is selected, the modification content to be associated with the user is selected from a plurality of predetermined modification content A modification content selection unit,
The print control unit is associated with food and drink indicated by the order information acquired by the order information acquisition unit, and is associated with a user whose identification information has been acquired by the identification information acquisition unit in advance. An order support system for printing an identification mark displayed in a state in which an image reflects a modification content selected by the modification content selection unit. The order support system according to claim 3,
When the modification content is reflected in the identification image associated with the user whose identification information has been acquired by the identification information acquisition unit, any of a plurality of predetermined types of modification content is used by another user. A modification status determination unit that determines whether or not
The modification content selection unit uses the modification content associated with the user to be associated with the modification content based on the determination result in the modification status determination unit by another user for the identification image associated with the user. Order support system to select from unqualified content. The order support system according to claim 1,
A storage control unit for storing the order contents of the user whose identification information has been acquired by the identification information acquisition unit as a history;
A display state changing unit that changes the display state of the image for identification associated with the user whose identification information has been acquired by the identification information acquiring unit according to the history stored in the storage control unit corresponding to the user When,
An order support system further comprising: The order support system according to claim 3,
Based on the order information acquired by the order information acquisition unit, further comprising a similar order determination unit for determining the order content having a predetermined similar relationship that may cause a mistake by the user,
The modification content selection unit is a predetermined dissimilar state in which the modification contents associated with users who have made a plurality of orders that are determined to have the predetermined similarity relationship by the similar order determination unit are not similar to each other An order support system for selecting the modification contents so that The order support system according to claim 6,
The predetermined similar relationship that may cause a mistake by the user means that the ordered food or drink has a predetermined similar relationship with respect to at least one of appearance, material, cooking method, and cooking type, and An order support system in which the places where the ordered food and drink are received are the same or close to each other. The order support system according to claim 6,
The predetermined dissimilar state that is not similar to each other is a state in which the degree of similarity is low in at least one of saturation, lightness, contrast ratio, shape, size, area, number of corners of the contour, and curvature of a specific portion of the contour Is an order support system. An order support method for supporting food and drink orders,
Obtaining identification information for identifying a user who orders the food and drink;
Obtaining order information related to the order contents of the food and drink by the user who has acquired the identification information,
An order support method for printing an identification mark on which an identification image associated with a user who has acquired identification information in advance is displayed in association with food or drink indicated by the acquired order information. The order support method according to claim 9, comprising:
When associating the identification image with the user who has acquired identification information, it is determined which of a plurality of predetermined identification images is used by another user,
Based on the determination result, the identification image associated with the user to be associated with the identification image is selected from the selection candidates that preferentially display the identification image that is used less frequently by the other users. Order support method to be selected. The order support method according to claim 9, comprising:
Based on the information related to the order environment where the food and drink order is made by the user who has acquired the identification information, the modification content to be associated with the user is selected from a plurality of predetermined modification content,
An identification mark that is displayed in a state in which an image for identification that is associated in advance with the user whose identification information is acquired reflects the content of the modification that is selected in association with the food or drink indicated by the acquired order information. Order support method for printing. The order support method according to claim 11, comprising:
When reflecting the modification content on the identification image associated with the user who has acquired the identification information, it is determined which of a plurality of types of modification content is used by another user,
Based on the determination result of the usage situation, the modification content to be associated with the user to be associated with the modification content is selected from the modification content that is not used by other users for the identification image associated with the user How to order support. The order support method according to claim 9, comprising:
Store the order contents of the user whose identification information was acquired as a history,
An order support method for changing a display state of an identification image associated with a user who has acquired identification information in accordance with a history stored corresponding to the user. The order support method according to claim 11, comprising:
Based on the acquired order information, the order content having a predetermined similar relationship that may cause a mistake by the user is determined,
An order support method for selecting the modification content so that the modification content associated with the user who has placed each of a plurality of orders determined to have the predetermined similarity relationship is in a predetermined dissimilar state that is not similar to each other. The order support method according to claim 14, comprising:
The predetermined similar relationship that may cause a mistake by the user means that the ordered food or drink has a predetermined similar relationship with respect to at least one of appearance, material, cooking method, and cooking type, and An order support method in which the places where the ordered food and drink are received are the same or close to each other. The order support method according to claim 14, comprising:
The predetermined dissimilar state that is not similar to each other is a state in which the degree of similarity is low in at least one of saturation, lightness, contrast ratio, shape, size, area, number of corners of the contour, and curvature of a specific portion of the contour Is an order support method.