JP2008021300A - Reception order management device - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a counter reception system by which waiting time after a user performs reception processing at a counter until a user's turn comes can be effectively utilized. <P>SOLUTION: The system issues a ticket in which a reservation number, a reservation authentication number, and a transmitting destination e-mail address are printed out by characters and bar codes, registers a transmitting source e-mail address transmitted to the e-mail address described in the issued ticket in a reception management database and performs automatic return to the transmitting source e-mail address when the user's turn comes by operating a counter terminal by a receptionist or the user. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

The present invention relates to a reception order management apparatus for hospitals, stores, game halls, and the like.

The conventional procedure for the order of reception at a hospital window, for example, is to wait in the hospital until the user goes to the window, obtains a ticket, and the order is called.
In recent hospitals having a plurality of medical subjects such as general hospitals, a hospital reception system is used in order to improve the efficiency of reception at a window. In the conventional hospital reception system, the diagnosis is performed using a diagnosis reception terminal installed in the hospital. When a patient receives a medical examination, he / she submits an examination ticket to the reception desk of the hospital and informs the reception staff of the desired medical treatment subject. Next, the reception staff refers to the patient identification information described on the examination ticket, and inputs the patient identification information and the medical subject at the examination reception terminal. The diagnosis reception terminal registers the identification information of patients waiting for a diagnosis in the storage device of each department in the order in which the input is received, and each diagnosis department calls the patient's diagnosis in the order registered in the storage device.

In conventional hospital examination reception, in order to accept, the patient must go directly to the hospital and submit an examination ticket. Here, when there are many other patients waiting for examination, there is a problem that the patient has to wait for a long time in the hospital. In addition, when the hospital is crowded, there are problems that there is no place to wait for the turn, and that the parking lot is filled with users waiting for the turn.
Furthermore, the patient cannot know the number of patients waiting for the examination unless he / she goes to the hospital. On the other hand, the reception staff has a problem that input work at the examination reception terminal is a heavy work load. In order to shorten the waiting time of patients, there are hospitals that accept telephone calls, but the work load on the reception staff due to input work cannot be reduced.

In response to the above problem, Patent Document 1 proposes a hospital reception system that makes a reservation prior to reception via the Internet. The hospital reception system includes a patient terminal such as a personal computer or a mobile phone possessed by a patient and a hospital reception server, and connects the patient terminal and the reception server via the Internet. The patient accesses the home page provided by the hospital terminal using the patient terminal, and transmits his / her identification information described in the examination ticket, a desired examination time, and the like. The reception server that receives the transmission from the patient terminal checks the available time of the doctor in charge, determines whether reservation is possible, and notifies the patient terminal of the result.
JP 2001-325355 A JP 2005-339309 A JP 2006-12067 A

However, the technique introduced in Patent Document 1 is complicated and complicated, such as checking availability of a doctor in charge, determining whether reservation is possible, and notifying the patient terminal of the result.
This invention makes it a subject to implement | achieve the simple window reception system which can solve such a problem.

  In order to solve the above problems, the reception order management apparatus according to the present invention prints out a reservation number, a reservation authentication number, and a destination e-mail address on a ticket with characters and a two-dimensional barcode as shown in FIG. Register the window terminal 6, the information terminal such as the mobile phone 1 that transmits the reservation number and the reservation authentication number to the mail address described in the ticket, the source mail address transmitted from the information terminal, and manage the calling order Reservation management database with a 2D barcode erase function. When the waiting order comes before the specified order, it automatically replies to the sender's e-mail address and detects the presence or absence of receipt confirmation within the specified time. It is a reception order management device characterized by having a mail server 5 for adjustment.

According to the present invention as described above, the user sees the ticket issued from the window terminal device 6 and mails the reservation number and the reservation authentication number to the mail address described therein from the mobile phone or portable information terminal that he owns. The server 5 can be sent to the server 5 to register the call request, and the mail terminal 5 can receive the call from the mail server 5 when the waiting order becomes close. It is also possible to display the waiting order on a display installed in a waiting room near the window.
In addition, since the hospital calls in order, it can be operated even when the waiting time cannot be clearly predicted, and the effect of alleviating congestion in waiting rooms and parking lots can be obtained.
In addition, by reading the issued two-dimensional barcode 7, it is possible to easily register the user who has completed the work from the information received by the above operation, and thus it is possible to prevent an operation error.
In addition, since the reception work can be performed according to the procedure according to the conventional flow of receiving at the window once, it can be introduced relatively easily and it is possible to prevent the reservation from being overwhelmed.
In addition, because we take the procedure of obtaining a reception ticket and waiting for the turn, even users and the elderly who are unfamiliar with the operation of mobile phones and mobile terminals can wait for the turn with the conventional reception procedure, It is also possible to avoid a situation where only a user who is skilled in operating the device can receive the service.

  The reception order management device of the present invention is the same as the case where it is used in a general service industry such as bowling, in addition to the hospital window reception system introduced in the next embodiment, in a general store such as a car goods store. It can be arranged and used.

Hereinafter, an embodiment in which the reception order management apparatus of the present invention is applied to reception at a hospital window will be described with reference to the drawings. This example is a general service such as bowling when used in a general store such as a car goods store. It can be easily applied when used in industry.
FIG. 1 is a block diagram of an acceptance order management apparatus showing an embodiment of the present invention.
In FIG. 1, 1 is a mobile phone held by the user, 2 is a ticket acquired by the user at the reception desk, 3 is the Internet, 4 is a slip printer for ticket printing, 5 is a mail server for sending and receiving mail, 6 Is a counter terminal installed at a reception counter that performs reservation management such as reception registration / cancellation / order adjustment, 7 is an internal management ticket issued in pairs when a reception ticket is issued, and 8 is a bar code provided at the counter terminal A leader 9 is a guidance display for displaying the waiting order.

Authentication as an identifier for identifying the reception mail address, the reception number, and the reception information from the ticket printing slip printer 4 by the operator or the user operating the reception terminal 6 at the reception desk A user ticket 2 on which a number converted into characters and a two-dimensional bar code is printed, and at the same time, a management ticket 7 inside the reception desk is also issued.
The reception information is also registered in the database, and the latest waiting order is displayed on the waiting monitor 9.

Users who want to wait for the order of consultation outside the hospital will be able to approach their waiting order by sending information such as the authentication number and name to the email address described in the user ticket issued in the above procedure. You can register to receive a call email on your mobile phone.
This mail creation is printed on the user ticket 2 in a form converted to a two-dimensional barcode, so the two-dimensional barcode can be input by reading it using the barcode reading function of the mobile phone. In addition, the user who wants to wait in the waiting room in the hospital as usual does not perform the above-mentioned mail transmission work, but keeps it as a reception ticket and waits for the number to be called in the waiting room. You can also

  The window terminal periodically checks the mail server for new mail. If there is new mail, the new mail authentication number and the authentication number in the database reception information are checked. If there is no link, the received mail address is registered in the database as a contact mail address.

  When the examination is completed, the data of the corresponding reception number is selected from the window terminal 6 and the reception end button is pressed, or the internal management ticket 7 is read by the barcode reader 8 provided in the window terminal 6 and stored on the database. The corresponding reception information is deleted, each order is advanced, a call mail is automatically transmitted to the users who are waiting for the subsequent order, and the latest waiting order is displayed on the waiting monitor 9.

Next, the system flow in the first embodiment of the present invention will be described in detail with reference to the charts shown in FIGS.
FIG. 2 is a system flowchart of reservation in the first embodiment of the present invention, FIG. 3 is a system flowchart of new mail check in the first embodiment of the present invention, and FIG. 4 is a hospital in the first embodiment of the present invention. FIG. 5 is a system flowchart of order display on a monitor. FIG. 5 is a system flowchart from reservation reception in the first embodiment of the present invention to order guidance to a mobile phone, and FIG. 6 is reception in the first embodiment of the present invention. It is a system flowchart of call mail transmission after the end.

In FIG. 2, when the window reception system 100 of the present system is activated, the new mail check unit 101 checks the presence of new mail, and the user order display unit 102 performs display processing of the user guidance screen.
After that, the reservation button click check unit 103, the reservation reception unit 104, the reservation end button click check unit 105, the barcode reading check unit 107, the reservation end confirmation unit 106, the system end button click check unit 108, and the end unit 109 are the window terminals. The apparatus 6 enters a standby operation for accepting a reservation button, a reservation end button, a system end button, reading a bar code, and checking a new mail at a constant cycle.

FIG. 3 shows a detailed flow of processing for checking the presence of new mail in the new mail check unit 101 in FIG.
When the system starts up or when an arbitrarily set time elapses, the new mail check unit 101 of the system is activated, and the new mail check unit 110 inquires whether a new mail has arrived at the mail server. If so, the issued reservation number in the new mail is checked to check whether the data exists in the database.
If the reservation number is not in the database, the process ends at the end unit 117. If it exists, the authentication number confirmation unit 111 proceeds to the next check, and the authentication number issued in the processing flow of FIG. Check if the authentication number is the same.
If the authentication number is different in the authentication number confirmation unit 111, the received mail is discarded, and the setting to send an e-mail to the user from the acceptance rejection reply unit 114 via the acceptance rejection determination unit 113 is enabled. If a message is received, an email is automatically sent to the user in order to resend the email.
If the authentication numbers are the same, the registered determination unit 112 proceeds to the next check, and checks whether the mail address of the corresponding data is empty.
If the e-mail address has already been registered, it will be discarded as double registration data, and the setting to send an e-mail to the user from the acceptance refusal reply unit 114 via the acceptance refusal determination unit 113 is enabled If a message is received, an email is automatically sent to the user in order to resend the email.
If the e-mail address is not registered, the new registration unit 115 registers the e-mail source address of the received e-mail in the database as a contact e-mail address, and accepts an e-mail notifying the user that the reception has been completed. An automatic reply is sent from the completion reply unit 116.
On the other hand, when the new mail confirmation unit 110 of the reception order management device receives a blank mail, a temporary reservation issuance process is performed, and a mail including an authentication number is automatically returned to the blank mail sender, and the temporary reservation information is stored in the database. sign up.
The user inputs necessary information (name, etc.) to the e-mail including the returned authentication number and replies.
When the new mail confirmation unit 110 receives the reply mail, it matches the temporary reservation information existing in the database, and if it matches the temporary reservation information, it is registered in the database as the real reservation information, and the reply mail sender address Reply to the reception completion email.

FIG. 4 shows a detailed flow of the processing for displaying the waiting order for the user in the order display unit 102 for the user in FIG.
The number of people to be displayed in the waiting order display for users and the time interval to be displayed can be set in advance by the hospital using this system, and this system is the first time that the number of waiting people has been accumulated for the set number of people. Waiting guidance is displayed at specified time intervals.
When this system is started, when new reservation data is received or when reception is completed, or when an arbitrarily set time elapses, the user order display unit 102 is activated, and the waiting number check unit 118 sets the current waiting number to a waiting time. Check if it is more than the number of people.
When the waiting number is equal to or larger than the preset waiting number, the scroll number check unit 119 determines whether or not screen scroll processing is necessary when displaying the waiting order.
If the screen cannot be displayed on the screen without scrolling, the scrolling list creation unit 120 generates a scrolling list.
Thereafter, the waiting order is displayed on the guidance display 9 for displaying the waiting order from the waiting order display unit 121.
If the set waiting order is not satisfied, the advertisement display determination unit 122 determines whether the advertisement is set to be displayed. If the advertisement is set to be displayed, the advertisement data reading unit 123 receives the advertisement display data. The advertisement screen is displayed on the guide display 9 for reading and displaying the waiting order by the advertisement display unit 124.
In addition, for advertisement display, pre-registered guidance and advertisements can be displayed on the waiting order display screen for users, and the waiting order display display for users can be used effectively even when the waiting order is not displayed. Can do.

FIG. 5 shows a detailed flow of the process for making a new acceptance in the reservation acceptance unit 104 in FIG.
When the reservation button click check unit 103 in FIG. 2 confirms that the reservation button has been pressed, the reservation management unit 126 refers to the reservation data in the database 131 in the window terminal 6 that performs reservation management, as shown in FIG. After obtaining the current final reservation number, a number obtained by adding 1 to the final reservation number is held internally as a reservation number.
Thereafter, an authentication number is generated from a random number in the authentication number generation unit 127, and a two-dimensional barcode is generated based on the reservation number, the authentication number, and the reception mail address in the two-dimensional barcode generation unit 128. The printing command unit 129 and the internal management ticket printing command unit 130 print the user ticket and the internal management ticket, and register this information in the database 131.
After completion of registration in the database 131, the reception information display update unit 132 updates the reception information screen of the window terminal 6, and the order display unit 102 for the user updates information on the reservation status display screen that the user is viewing. The end unit 133 returns to the standby state.

FIG. 6 shows a detailed flow of the process for completing the reservation in the reservation end unit 106 in FIG.
In FIG. 2, when the reservation end button click check unit 105 confirms that the reservation end button has been pressed, or when the barcode reading unit 107 confirms the reading of the barcode, as shown in FIG. 134 sets a deletion flag for the corresponding information and registers the end information in the reception database.
After that, the process proceeds to the mail transmission unit 135 in order, and the reference order for sending the mail guidance is extracted from the mail transmission order database 136, the reception data of the corresponding order is obtained from the reception database 137, and the reception information determination unit 138 receives the corresponding Check if the data exists, if there is, check whether the mail address is registered in the corresponding data by the mail address check unit 139, and if the mail address is registered, in order from the guide mail transmission unit 140 The operation of sending an e-mail for guiding is repeated until there is no more data in the e-mail transmission order database 136.
Next, it is determined whether or not it is set to perform an overbooking check in the overbooking check determination unit 142. If it is set to check, the process proceeds to the overbooking check unit 143 and sequentially from the reception database 144. After obtaining the data to be accepted, the excess reference number check unit 145 checks whether the number of data that has been flagged for deletion more than the preset number of data registered after the acquired data, and set in advance If there is more data than the number of records, the call mail transmission completion check unit 146 checks whether the call mail to the corresponding mail address has been transmitted.
If it has been called, an email notifying reservation cancellation is transmitted from the reservation cancellation email transmission unit 147.
This operation is sequentially performed on all received data, and when completed, the reception information display update unit 149 updates the reception information screen of the window terminal 6 and then displays the waiting order on the user order display unit 102. The latest waiting order is displayed on the display 9.

  As is apparent from the above description, the window reception system of the present invention can be used as a window reception system in a hospital, a window reception system in a general store such as a car goods store, or a window reception system in a general service industry such as a bowling alley. It can be applied widely and brings great convenience to window reception work in various industries.

1 is a system configuration diagram showing an embodiment of an acceptance order management apparatus of the present invention. It is a system flowchart of the reservation in the Example of the reception order management apparatus of this invention. It is a system flowchart of the new mail check in the Example of the reception order management apparatus of this invention. It is a system flowchart of the order display to the hospital monitor in the Example of the reception order management apparatus of this invention. It is a system flowchart from the reservation reception in the Example of the reception order management apparatus of this invention to the order display to a hospital monitor. It is a system flowchart from reservation reception in the Example of the reception order management apparatus of this invention to order guidance to a mobile telephone.

Explanation of symbols

1 Cellular Phone 2 User Ticket 3 Internet 4 Printer 5 Mail Server 6 Window Terminal 7 Management Ticket 8 Barcode Reader 9 Monitor

Claims (1)

The reservation number, reservation authentication number, and destination e-mail address are printed out on the ticket with characters and a two-dimensional barcode. When the waiting order comes before the predetermined order, it is automatically replied to the sender's e-mail address within the predetermined time. A window terminal device having a function of detecting presence / absence of reception confirmation and adjusting a waiting order, a wireless transmission device such as a mobile phone that transmits a reservation number and a reservation authentication number to the e-mail address described in the ticket, and a wireless transmission device A reception order management apparatus comprising: a reservation management database having a function of registering a sender e-mail address transmitted from, managing a calling order, and a function of deleting with a two-dimensional barcode; and a mail server for sending and receiving mail.