JP2012008704A - Information processor, program, and call system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable calling in a store or office using a portable terminal possessed by a customer.SOLUTION: An information processor according to an embodiment includes a printing device for issuing a printing medium. The information processor also includes acceptance means, generation means, and issuance means. The acceptance means accepts an issuance instruction of a printing medium on which an image of a prescribed code is to be printed. The generation means generates image data of the prescribed code showing specific information, including at least reference number information, and access destination information when the issuance instruction is accepted by the acceptance means. The issuance means issues a printing medium on which an image of the prescribed code is printed by the printing device using the image data generated by the generation means. Transmission means transmits the specific information to another information processor through a network.

Description

  Embodiments described herein relate generally to an information processing apparatus, a program, and a calling system.

  Conventionally, in stores and offices, numbered tickets with numbered numbers printed on customers and users (hereinafter sometimes referred to simply as “customers”) are distributed, and employees are ordered in the order of the numbered numbered tickets. A call system is adopted in which customers are called by oral or on-site announcements.

  However, in the conventional call system in the store, the call by the employee can be heard by other customers, so the called customer feels embarrassed and awkward and refrains from using it as a trigger. There was a fear.

  In addition, in the conventional calling system in a store or office, a customer who waits for a call has no choice but to wait for a call in a limited space such as a store or office. There was a risk that the office would be crowded.

  An information processing apparatus according to an embodiment includes a printing device that issues a printing medium. In addition, the information processing apparatus includes a receiving unit, a generating unit, and an issuing unit. The accepting means accepts a print medium issuance instruction for printing an image of a predetermined code. The generating unit generates image data of the predetermined code indicating the specific information including at least the reference number information and the access destination information when the issuing unit receives the issuing instruction. The issuing means uses the image data generated by the generating means to issue a print medium on which the image of the predetermined code is printed by the printing device. The transmission means transmits the specific information to another information processing apparatus via the network.

FIG. 1 is a schematic diagram for explaining a schematic configuration of a calling system in a store. FIG. 2 is a block diagram for explaining the hardware configuration of the reception terminal. FIG. 3 is a block diagram for explaining the hardware configuration of the store server. FIG. 4 is a block unit for explaining a functional configuration of the reception terminal. FIG. 5 is a diagram for explaining a configuration example of URL information included in a QR code (registered trademark). FIG. 6 is a diagram for explaining a configuration example of a receipt. FIG. 7 is a block diagram for explaining a functional configuration of the store server. FIG. 8 is a diagram for explaining a configuration example of the call list. FIG. 9 is a sequence diagram showing a flow of processing in the calling system of FIG. FIG. 10 is a diagram for explaining a configuration example of the registered mail. FIG. 11 is a diagram for explaining a configuration example of the call mail. FIG. 12 is a flowchart showing the flow of reception processing performed at the reception terminal in the sequence of FIG. FIG. 13 is a flowchart showing the flow of the calling process performed by the store server in the sequence of FIG. FIG. 14 is a diagram illustrating a configuration example of a call screen. FIG. 15 is a schematic diagram for explaining a schematic configuration of a calling system in a business office. FIG. 16 is a sequence diagram showing the flow of processing in the call system of FIG.

  Hereinafter, embodiments will be described with reference to the accompanying drawings.

(First embodiment)
First, as a calling system according to the first embodiment, purchase of used items such as books, DVDs (Digital Versatable Discs) and game software brought by customers, or items such as new and old items (hereinafter simply referred to as “used items”). The case of a calling system in a store that adopts a business form for selling purchased products will be described with reference to FIGS.

  FIG. 1 is a schematic diagram for explaining a schematic configuration of a calling system 1 in a store.

  As shown in FIG. 1, the calling system 1 is mainly composed of a reception terminal 2 and a store server 3 that is connected to the reception terminal 2 via an internal network N1 such as a LAN (Local Area Network). The

  The store server 3 includes a mobile terminal having an Internet function and a mail function such as a mobile phone or a mobile computer owned by a customer who wishes to purchase a used product UG via an external network N2 which is a communication network such as the Internet. 4 is connected for communication.

  Here, the reception terminal 2 is a POS (Point Of Sales System) terminal installed at a reception place for accounting in the store, holds a sales file F1 (see FIG. 2), and is a product purchased by a customer. G (that is, the product G sold) is registered in the sales file F1 and settled, and a receipt R that functions as a numbered ticket for handing over to a customer (A) who wishes to purchase a used product UG is issued. .

  The store server 3 is a server device installed at the work place of the store, holds a product information file F2 (see FIG. 3), and stores necessary products from the product information file F2 in response to an inquiry from the reception terminal 2. In addition to returning information, a specific site (purchase and sale site), which will be described later, is provided, and a call process for transmitting a call mail M2 to a customer (A) waiting for the result of purchase assessment is executed.

  The product information file F2 stores a product code for specifying a product uniquely assigned to each product type and product information including a product name (product name) and a unit price in association with each other. It is a file.

  FIG. 2 is a block diagram for explaining the hardware configuration of the reception terminal 2.

  As shown in FIG. 2, the reception terminal 2 includes a CPU (Central Processing Unit) 201 and a ROM (Read Only Memory) 202 connected to the CPU 201 via the bus line BL1 in a main body housing (housing). , RAM (Random Access Memory) 203, clock unit 204, communication I / F 205, LAN I / F 206, keyboard controller 207, first display controller 208, second display controller 209, printer controller 210, audio processing unit 211 and I / O (Input / Output) port 212, power supply unit 213, and the like.

  Here, the CPU 201 controls the entire receiving terminal 2, that is, controls various calculations and various processes for each component unit. Further, the ROM 202 is a control program for executing various processes in the reception terminal 2, in particular, in this embodiment, various processes such as a reception process program P 1 for executing the reception process of FIG. 12 described later and a sales file F 1. The file is stored. The RAM 203 temporarily stores work data such as input data and display data, and temporarily stores a control program read from the ROM 202 when the reception terminal 2 is activated, a sales file F1, and the like.

  The clock unit 204 counts the current date and time from a specific time.

  A communication I / F (interface) 205 is an interface for transmitting and receiving various data to and from a scanner device (not shown) connected via a communication cable (not shown). A LAN I / F (interface) 206 is an interface for transmitting / receiving various data to / from the store server 3 connected via the internal network N1.

  The keyboard controller 207 inputs key signals corresponding to the various operation keys of the keyboard 21 and outputs the input key signals to the CPU 201. The first display controller 208 controls the screen display of the employee display 22. The second display controller 209 controls the screen display of the customer display 23. Further, the printer controller 210 controls the printing issuance of the receipt R in the printer 24.

  The sound processing unit 211 outputs various sounds such as a warning sound from the speaker 25.

  The I / O port 212 outputs a signal instructing the drawer 26 to open the drawer at the time of settlement. The drawer 26 that has received the signal opens a drawer (not shown) for storing money.

  The power supply unit 213 converts the power from the commercial power supply into necessary power for each load unit by connecting an insertion device such as a plug to the commercial power supply such as an outlet.

  FIG. 3 is a block diagram for explaining the hardware configuration of the store server 3.

  As shown in FIG. 3, the store server 3 has a hardware configuration using a general computer such as a personal computer. For example, the CPU 301 and a ROM 302 connected to the CPU 301 via the bus line BL2. RAM 303, HDD (Hard Disk Drive) 304, external storage medium processing unit 305, communication I / F 306, LAN I / F 307, input controller 308, display controller 309, audio processing unit 310, power supply unit 311 and the like I have.

  Here, the CPU 301 controls the entire store server 3, that is, controls various calculations and various processes for each component part. In addition, the ROM 302 and the HDD 204 are control programs for executing various processes in the store server 3, in particular, in this embodiment, a call processing program P 2 for executing a call process of FIG. It stores various files such as. Further, the RAM 303 temporarily stores work data such as input data and display data, and the control program read from the ROM 302 when the store server 3 is started up, the product information file F2 read from the HDD 304, and the like. Is temporarily stored.

  The external storage medium processing unit 305 is a device that executes read / write processing on an external recording medium such as a CD-RW (Compact Disk Rewriteable).

  A communication I / F (interface) 306 is an interface for performing Internet communication or mail communication with the mobile terminal 4 owned by a customer connected via the external network N2. A LAN I / F (interface) 307 is an interface that transmits and receives various data to and from the reception terminal 2 connected via the LAN I / F 307.

  The entry / exit controller 308 inputs an operation signal from the keyboard 31 or the mouse 32 and outputs the input operation signal to the CPU 301. The display controller 309 controls screen display on the display 33. The sound processing unit 310 outputs various sounds such as a warning sound from the speaker 34.

  The power supply unit 311 converts the power from the commercial power source into necessary power for each load unit of the store server 3 by connecting an insertion device such as a plug to the commercial power source such as an outlet.

  FIG. 4 is a block diagram for explaining a functional configuration of the reception terminal 2.

  As illustrated in FIG. 4, the reception terminal 2 includes, as a functional configuration, an issue instruction reception unit 210, a QR code generation unit 220, a receipt issue unit 230, and a specific information transmission unit 240, and reception for executing reception processing. A control unit 200 is included.

  Here, the issue instruction receiving unit 210 receives an instruction to issue a receipt R by a predetermined operation of the employee's keyboard 21.

  The QR code generation unit 220 includes a site address holding unit 220a, a specific information generation unit 220b, an image data generation unit 220c, and the like, and generates QR code image data to be printed on the receipt R.

  Here, the site address holding unit 220a holds address information as access destination information of a specific site (purchase / sales site) accessed by the customer on the RAM 203 or the like.

  The specific information generation unit 220b is information added to the site address information, and generates specific information represented by a QR code together with the site address information.

  Specifically, the specific information generation unit 220b generates date / time information at the time of reception, reference number at the time of reception (for example, a number that is repeatedly used within a predetermined range (01 to 99)), information generated at the time of reception. Specific information including one-time key information as the generated security information is generated.

  The one-time key information here is a password that can be used only once, and a customer who has accessed a specific site (buy and sell site) provided by the store server 3 receives a receipt R at the store. This is a password used to determine whether the customer is a legitimate customer whose email address has not been registered.

  The image data generation unit 220c generates QR code image data indicating URL information (see FIG. 5) in which the specific information generated by the specific information generation unit 220b is added to the address information of the site held by the site address holding unit 220a. To do.

  FIG. 5 is a diagram for explaining a configuration example of URL information.

  As shown in FIG. 5, the URL information is configured by adding specific information including reception date / time, reference number, usage service information, and one-time key information to the site address. In the example of FIG. 5, the site address information is “http: // xxxx”, the reception date / time information is “2010/6/23”, the reference number is “05”, and the one-time key information. Is “834972”.

  Returning to FIG. 4, the receipt issuing unit 230 functions as a numbered ticket using the QR code image data and the reference number information received from the QR code generating unit 220 and the fixed sentence information stored in advance by itself. Issue a receipt R (see FIG. 6).

  FIG. 6 is a diagram for explaining a configuration example of the receipt R.

  As shown in FIG. 6, the receipt R is printed with an image of a QR code based on the image data of the QR code generated by the image data generation unit 220c of the QR code generation unit 220. In addition, the store name "XX store" indicating service, "Thank you for using" indicating service guidance, and "Access here" to shoot QR code with camera C of mobile terminal 4 to encourage access to purchase sales site If you are ready, you will be notified by a call email. ”Text information of a fixed phrase such as“ The number will be displayed in the example of FIG. ]) Is printed.

  In addition, the clerk can recognize which customer (that is, which reference number) the used product UG deposited from the customer corresponds to, and a printing part on which the reference number for the clerk is printed is provided at the bottom of the receipt R described above. For example, it may be provided in such a manner that it can be easily separated by a cut line.

  Returning to FIG. 4, the specific information transmission unit 240 stores the specific information at a timing such as when a QR code is generated by the QR code generation unit 220 or when a receipt R is issued by the receipt issue unit 230. Send to server 3.

  FIG. 7 is a block diagram for explaining a functional configuration in the store server 3.

  As shown in FIG. 7, the store server 3 includes, as functional configurations, a specific information receiving unit 310, a work instruction notifying unit 320, a mail receiving unit 330, a mail address registering unit 340, a call instruction receiving unit 350, and a call mail transmitting unit. 360 includes a call control unit 300 for executing call processing.

  The specific information receiving unit 310 receives the specific information transmitted from the specific information transmitting unit 240 of the receiving terminal 2 and stores the specific information in a storage unit such as the RAM 303.

  When the specific information receiving unit 310 receives the specific information, the work instruction notifying unit 320 uses the display 33 or the speaker 34 to instruct purchase purchase assessment of the used product UG corresponding to the reference number included in the received specific information. Inform the store clerk of work instructions to be performed.

  The mail receiving unit 330 receives the one-time key received from the mobile terminal 4 when there is an access request from the mobile terminal 4 of the customer who has recognized the QR code image of the receipt R to a specific site (purchase / sales site). The specific information receiving unit 310 checks the one-time key stored and held, and if the one-time key is not used at the time of registering the customer's e-mail address, that is, if the authentication is successful, the user is directed to the specific site. Allow access.

  Note that the mail receiving unit 330 discards the one-time key stored and held in the specific information receiving unit 310 when access is permitted.

  The mail receiving unit 330 receives the registration mail M1 transmitted from the portable terminal 4, that is, the registration information including at least the customer mail address information and the reference number information after permitting the access.

  The mail address registration unit 340 updates and stores the call list T (see FIG. 8) by associating the customer mail address information included in the registered mail M1 received by the mail receiving unit 330 with the reference number.

  FIG. 8 is a diagram for explaining a configuration example of the call list table T.

  As shown in FIG. 8, in this call list T, the customer's mail address is registered in association with the reference number. In the example of FIG. 8, “XXXXX” is added to the reference number “05”. The mail address of the customer waiting to be called “xxx.ne.jp” is registered in association with the reference number “06”, and “△△△△△@xxxx.ne.jp” is registered. Is registered in association with the customer's e-mail address.

  In consideration of the fact that the customer's mail address registered in the call list T is personal information, when the transmission of the call mail M2 is normally completed, or in accordance with the call mail M2, It is preferable to discard at a predetermined timing such as when the customer purchase service ends.

  Returning to FIG. 7, the call instruction receiving unit 350 receives an instruction to send the call mail M2 to the specified customer mail address by an operation of the keyboard 31 or the mouse 32 by an employee or the like.

  The call mail transmission unit 360 transmits the call mail M2 (that is, the call mail that notifies the purchase assessment result) using the information of the mail address of the corresponding customer according to the transmission instruction received by the call instruction reception unit 350.

  Next, details of various processing operations in the call system 1 having the above-described configuration will be described.

  FIG. 9 is a sequence diagram showing the flow of processing in the calling system 1.

  As shown in FIG. 9, in this sequence, first, a customer (A) who wants to purchase a used product UG goes to a counter installed at the store's accounting place, and uses the used product UG that he / she wants to buy as a counter. When handed over to the employee (A) who is present (step S1), the employee (A) performs a predetermined receipt issuing operation using the keyboard 21 (see FIG. 2) of the reception terminal 2 (step S2).

  Then, the reception terminal 2 performs predetermined reception processing (see FIG. 12 to be described later) including issue processing of a receipt R on which an image of a QR code functioning as a numbered ticket is printed and transmission processing of specific information to the store server 3. Execute (Step S3).

  Subsequently, when the receipt R is issued at the receiving terminal 2 by the process of step S2, the employee (A) hands over the issued receipt R to the customer (A), and the QR printed on the receipt R is printed. Access to the code is prompted (step S4).

  The store server 3 that has received the specific information by the processing of step S3 performs predetermined call processing including notification of work instructions, update storage of the call list T, transmission of call mail, and the like (see FIG. 13 described later). Is executed (step S5).

  The employee (B) who has received the notification of the work instruction in step S5 receives the used goods UG brought in by the customer (A) and executes purchase assessment work (step S6).

  In this purchase assessment work, when the employee (B) completes the purchase assessment, the store server 3 inputs a calling instruction to the corresponding customer (A) using the keyboard 31 or the like.

  On the other hand, the customer (A) who received the receipt R takes a picture of the QR code printed on the received receipt R with the camera C mounted on the portable terminal 4, and uses the URL specified by the QR code. A specific site (purchase and sales site) to be specified is accessed (step S7). Here, when authentication is obtained with a one-time key password, a registered mail M1 (see FIG. 10) for notifying the customer (A) mail address information from the portable terminal 4 is sent to the store server 3 via the external network N2. Sent.

  FIG. 10 is a diagram for explaining a configuration example of the contents of the registration mail M1.

  As shown in FIG. 10, the registration mail M1 is a mail sent by the customer waiting for the call, that is, the customer (A) waiting for the purchase assessment to the store site, and the call email M2 notifying the result of the purchase assessment. In order to receive, it is a registration mail for temporarily registering the mail address of the customer, and in the example of FIG. 10, the sender is the mail address of the customer (A) “XXXXX @ xxxx. ne.jp ", the address is" "purchase sales site" ", the subject is" temporary registration of email address ", and the text is empty.

  Returning to FIG. 9, when the store server 3 receives the registration mail M1 transmitted from the mobile terminal 4 of the customer (A), the information included in the received registration mail M1 and the identification received from the reception terminal 2 The call list T is updated from the information, and when the call instruction operation is performed by the employee (B), the call mail M2 (see FIG. 11) is transmitted to the mail address of the customer (A). Do.

  FIG. 11 is a diagram for explaining a configuration example of the contents of the call mail M2.

  As shown in FIG. 11, the call mail M2 is a call mail for notifying the customer (A) waiting for purchase assessment that the purchase assessment has been completed from the store side. The site is "" Purchase and sale site "", the address is "XXXXXX@xxx.ne.jp", the subject is "Matter of purchase assessment", and the text is "Waiting for The purchase assessment has been completed, so please come to the counter. "

  Returning to FIG. 9, in the mobile terminal 4 of the customer (A) who has received the call mail M <b> 2, the customer (A) who is the owner is notified that the mail has been received, that is, the call has been made (purchase assessment has been completed). Notification is made (step S8).

  FIG. 12 is a flowchart showing a flow of reception processing executed by the reception control unit 200 of the reception terminal 2 in the sequence of FIG.

  As shown in FIG. 12, in the receiving terminal 2, first, in step S <b> 101, when the issuing instruction receiving unit 210 receives an instruction to issue a receipt R based on a predetermined operation of the keyboard 21 by an employee (A), In step S102, the QR code generation unit 220 generates QR code image data indicating URL information (see FIG. 5) in which specific information is added to the site address.

  Subsequently, in step S103, the receipt issuing unit 230 uses the QR code image data generated in step S102 to issue a receipt R on which a QR code image is printed by the printer 24.

  Subsequently, in step S104, the specific information transmission unit 240 transmits the specific information generated in the process of step S102 to the store server 3, and after the transmission of the specific information is normally completed, the process here ends. .

  FIG. 13 is a flowchart showing the flow of call processing executed by the call control unit 300 of the store server 3 in the sequence of FIG.

  As illustrated in FIG. 13, in the store server 3, first, when the specific information receiving unit 310 receives the specific information transmitted from the specific information transmitting unit 240 of the receiving terminal 2 in step S <b> 201, the received specific information is displayed. The information is stored in a storage unit such as the RAM 303.

  Subsequently, in step S202, the work instruction notification unit 320 notifies the work instruction based on the specific information received in step S201. Specifically, the work instruction notification unit 320 performs notification for instructing purchase assessment of a used product UG corresponding to the reference number specified by the specific information.

  After that, in step S203, when there is an access request to the specific site (sales purchase site) from the mobile terminal 4 of the customer (A) waiting for a call (that is, waiting for purchase assessment), the authentication process using the one-time key described above. And the registration mail M1 (registration information including at least the customer mail address information and the reference number information) from the authenticated portable terminal 4 is received.

  Subsequently, in step S204, the mail address registration unit 340 determines the contents of the call list T based on the information included in the registered mail M1 received in step S203 and the information included in the specific information received in step S201. Update. That is, in the process of step S204, the received customer's mail address is stored in association with the corresponding reference number.

  Thereafter, in step S205, the employee (B) selects the reference number to be called using the call list T on the call screen (see FIG. 14) displayed on the display 33 of the store server 3. When the call instruction receiving unit 350 receives the call instruction from the employee (B), the call mail transmitting unit 360 subsequently calls using the mail address information of the designated customer (A) in step S206. The mail M2 transmission process is executed, and after the calling mail M2 has been normally transmitted, the process is terminated.

  In the above-described embodiment, the form in which the standard call mail M2 as shown in FIG. 11 is transmitted to the customer has been described. However, for example, on the call screen shown in FIG. When the reference number is selected, a screen for creating the contents of the purchase assessment result is displayed on the display 33 so that the purchase assessment result can be included in the body of the call mail M2. is there.

  It is also possible to attach advertisement information to the body of the above-described call mail M2.

  According to the first embodiment described above, using a mobile terminal owned by a customer, calling at a store that purchases and sells second-hand goods (calling a customer to notify the result of purchase assessment) can be performed. It becomes possible.

  More specifically, it is embarrassing to the customer because at the store, only the customer who wishes to purchase second-hand goods without knowing it by a third party can notify the purchase assessment and the purchase assessment result. To avoid unpleasantness and awkwardness, thereby preventing the occurrence of customers who refrain from using the purchase service, improving the customer collection rate of the purchase service, and improving sales by selling purchased products on the store side Is possible.

(Second Embodiment)
In the first embodiment described above, the calling system 1 in a store that purchases and sells used merchandise has been described. However, in the following, as a second embodiment, a user waiting for a procedure (hereinafter simply referred to as “customer”). A case where the present invention is applied to a calling system 1X in a business office such as a ward office or a public employment security office that takes a form of calling "

  FIG. 15 is a schematic diagram for explaining a schematic configuration of the call system 1X, and FIG. 16 is a sequence diagram showing a flow of processing in the call system 1X. In the following description, the same components as those of the calling system 1 shown in FIGS. 1 to 14 are denoted by the same reference numerals, and description thereof is omitted.

  As shown in FIG. 15, in the calling system 1X, the configuration different from the calling system 1 shown in FIG. 1 is that the store server 3 is changed to “establishment server 3A” and the merchandise department is changed to “establishment office”. It is changed to “Outside”, and the work contents of employees are changed from “purchase assessment work” to “application procedure work”.

  That is, in this calling system 1X, in the same manner as in the calling system 1, the customer receives a receipt R for waiting for a turn at the reception place, and the portable terminal that the QR code of the receipt R is owned by the customer The camera C takes a picture, accesses a specific site (calling site) provided by the establishment, and transmits a registration mail M1. Then, when the customer can be called in accordance with the progress of the application procedure work of the employee at the work place, the business office server 3A returns a call mail M2 to the corresponding customer.

  The processing content in each device of the calling system 1X is substantially the same as the processing procedure shown in FIGS. 12 and 13, but in this case, the QR code printed on the receipt R shown in FIG. The URL included is the address of the specific site of the office, the destination of the registration mail M1 shown in FIG. 10 is “calling site”, and the sender of the calling mail M2 shown in FIG. 11 is “calling site”. The text of the mail M2 is changed to, for example, “Thank you for waiting. Please come to the counter because the turn has come.”

  According to the second embodiment described above, it is possible to make a call at a business establishment (calling a customer waiting for the order of procedures) using a mobile terminal owned by the customer.

  More specifically, at the office, it is possible to notify the customer who is waiting for the order of the procedure by calling mail or the like, so that the customer can wait in the limited space such as a meeting room. Without waiting, you can spend your waiting time in the free space desired by customers, such as outside the office, which is highly convenient and prevents the inside of the facility such as the meeting room from becoming crowded. be able to.

  As mentioned above, although demonstrated based on exemplary embodiment, this embodiment is not limited by above-described embodiment.

  For example, in the above-described embodiment, the case of the calling system in which the store server 3 is provided separately from the POS terminal 2 has been described. It is possible to provide a call system in which the call control unit 300) is provided and the store server is omitted. On the other hand, the store server 3 is provided with a reception function (acceptance control unit 200) of the POS terminal 2 to provide a POS terminal. A calling system in which 2 is omitted is also possible.

  As another form, a call system is provided with a single dedicated terminal having both the reception function of the POS terminal 2 (reception control unit 200) and the call function of the store server 3 (call control unit 300). It is also possible.

  As described above, when both functions of the reception function (reception control unit 200) and the call function (call control unit 300) are implemented in one device, the specific information transmission unit 240 of the reception control unit 200 and The specific information receiving unit 310 of the call control unit 300 can be omitted.

  Further, in the above-described embodiment, the reception terminal 2 that issues the receipt R is a terminal handled by an employee such as a POS terminal, and the employee instructs the reception terminal 2 to issue the receipt R. Although the case of the calling system has been described, other than this, for example, a customer-specific terminal operated by the customer as the receiving terminal 2 is provided, and the customer issues a receipt R issuance instruction to the customer-specific terminal. It is also possible.

  Further, in the above-described embodiment, the case of the calling system 1 in a store that purchases and sells second-hand products has been described. is there. In this case, for example, the work of the employee (A) at the accounting place shown in FIG. 1 becomes the ordering work of the cooked product, and the purchase assessment work of the employee (B) at the work place is performed at the cooking place. It becomes cooking work of the employee (B).

  In the above-described embodiment, the QR code is described as the code printed on the receipt R and including the information for accessing the site where the customer's mail address is registered. However, the present invention is not limited to this. Alternatively, other forms of codes can be adopted as long as the codes can be recognized by the portable terminal 4 possessed by the customer and the site can be accessed as a result of the recognition.

  In addition, the various programs P1 and P2 executed by the POS terminal 2 and the store server 3 of the above-described embodiment are not only preinstalled, but also files in an installable format or an executable format, a CD-ROM, It may be configured to be recorded on a computer-readable recording medium such as a flexible disk (FD), CD-R, DVD, USB (Universal Serial Bus), or provided via a network such as the Internet, or It may be configured to be distributed.

  In addition, the device configuration of the calling system, the hardware configuration and functional configuration of each device, the QR code data configuration, the receipt printing configuration, the table configuration, the registration mail and the calling mail configuration, and the order of processing procedures in the above-described embodiment Etc. are described as examples only, and the present embodiment is not limited thereto.

1, 1X call system 2 Reception terminal (information processing device)
3 Store server (information processing device)
4 Mobile terminals (portable information processing devices)
24 Printer (printing device)
N1 Internal network N2 External network R Receipt M1 Registration email (registration information)
M2 call mail (call information)
200 reception control unit 210 issuance instruction reception unit (accepting means)
220 QR code generator (generator)
220a Site address holding unit 220b Specific information generation unit 220c Image data generation unit 230 Receipt issue unit 240 Specific information transmission unit (transmission means)
300 paging control unit 310 specific information receiving unit (specific information receiving means)
320 Work instruction notification unit 330 Mail receiving unit (registration information receiving means)
340 Email address registration unit (storage processing means)
350 Calling instruction receiving unit (calling instruction receiving means)
360 Call mail transmission section (call information transmission means)
T call list

JP 2006-172138 A

Claims (6)

An information processing apparatus including a printing device that issues a printing medium,
Receiving means for receiving an instruction to issue a printing medium for printing an image of a predetermined code;
Generating means for generating specific data including at least reference number information and image data of the predetermined code indicating access destination information when the issuing means receives the issuing instruction;
Issuing means for issuing a print medium on which an image of the predetermined code is printed by the printing device using the image data generated by the generating means;
Transmitting means for transmitting the specific information to another information processing apparatus via a network;
An information processing apparatus. An information processing apparatus that communicates with another information processing apparatus via a network,
Specific information receiving means for receiving specific information including at least serial number information represented by an image of a predetermined code printed on a printing medium issued by the other information processing apparatus from another information processing apparatus;
Registration information receiving means for receiving registration information including at least the reference number information and user destination information from the portable information processing apparatus that has recognized the predetermined code;
Storage processing means for storing call list information in which the reference number information and the destination information are associated with each other using the information received by the specific information receiving means and the registration information receiving means;
A call instruction receiving means for receiving a call instruction;
Call information transmission means for reading destination information specified by the call instruction from the call list information and transmitting call information using the read destination information when the call instruction is accepted by the call instruction reception means; ,
An information processing apparatus. An information processing apparatus including a printing device that issues a printing medium,
Receiving means for receiving an instruction to issue a printing medium for printing an image of a predetermined code;
Generating means for generating specific data including at least reference number information and image data of the predetermined code indicating access destination information when the issuing means receives the issuing instruction;
Issuing means for issuing a print medium on which an image of the predetermined code is printed by the printing device using the image data generated by the generating means;
Registration information receiving means for receiving registration information including at least the reference number information and user destination information from the portable information processing apparatus that has recognized the predetermined code;
Storage processing means for storing call list information in which the reference number information and the destination information are associated with each other using the specific information and the information received by the registration information receiving means;
A call instruction receiving means for receiving a call instruction;
Call information transmission means for reading destination information specified by the call instruction from the call list information and transmitting call information using the read destination information when the call instruction is accepted by the call instruction reception means; ,
An information processing apparatus. A computer mounted on an information processing apparatus having a printing device for issuing a printing medium,
Receiving means for receiving an instruction to issue a printing medium for printing an image of a predetermined code;
Generating means for generating specific data including at least reference number information and image data of the predetermined code indicating access destination information when the issuing means receives the issuing instruction;
Issuing means for issuing a print medium on which an image of the predetermined code is printed by the printing device using the image data generated by the generating means;
Transmitting means for transmitting the specific information to another information processing apparatus via a network;
Program to make it work. A computer mounted on an information processing apparatus that communicates with another information processing apparatus via a network,
Specific information receiving means for receiving specific information including at least serial number information represented by an image of a predetermined code printed on a printing medium issued by the other information processing apparatus from another information processing apparatus;
Registration information receiving means for receiving registration information including at least the reference number information and user destination information from the portable information processing apparatus that has recognized the predetermined code;
Storage processing means for storing call list information in which the reference number information and the destination information are associated with each other using the information received by the specific information receiving means and the registration information receiving means;
A call instruction receiving means for receiving a call instruction;
Call information transmission means for reading destination information specified by the call instruction from the call list information and transmitting call information using the read destination information when the call instruction is accepted by the call instruction reception means; ,
Program to make it work. A call system comprising: a first information processing device including a printing device that issues a print medium; and a second information processing device that communicates with the first information processing device via a network.
The first information processing apparatus includes:
Receiving means for receiving an instruction to issue a printing medium for printing an image of a predetermined code;
Generating means for generating specific data including at least reference number information and image data of the predetermined code indicating access destination information when the issuing means receives the issuing instruction;
Issuing means for issuing a print medium on which an image of the predetermined code is printed by the printing device using the image data generated by the generating means;
Transmitting means for transmitting the specific information to the second information processing apparatus via a network;
Have
The second information processing apparatus
Specific information receiving means for receiving the specific information from the first information processing apparatus;
Registration information receiving means for receiving registration information including at least the reference number information and user destination information from the portable information processing apparatus that has recognized the predetermined code;
Storage processing means for storing call list information in which the reference number information and the destination information are associated with each other using the information received by the specific information receiving means and the registration information receiving means;
A call instruction receiving means for receiving a call instruction;
Call information transmission means for reading destination information specified by the call instruction from the call list information and transmitting call information using the read destination information when the call instruction is accepted by the call instruction reception means; ,
Call system with.

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