JP2020123225A - Information management device, information management method, and program - Google Patents

Abstract

To provide an information management device, an information management method, and a program capable of effectively utilizing waiting time in turn waiting.SOLUTION: The information management device is connected with a store terminal which receives turn waiting to the store and a user terminal possessed by a user. The information management device includes receiving means for receiving, according to an operation of the user to the store terminal, turn waiting of the user to the store, display processing means which makes the user terminal to display an order input screen for allowing the user to input an order for an item or service provided by the store by reading, with the user terminal, a two-dimensional code presented to the user at the store terminal when the turn waiting if received, order information receiving means which receives, from the user terminal, the order information indicating the order of the item or service input to the order input screen according to the operation of the user to the user terminal, and presentation means which presents the received order information to the stuff of the store.SELECTED DRAWING: Figure 3

Description

The present invention relates to an information management device, an information management method and a program.

Generally, a user who uses a store such as a restaurant needs to wait until the store becomes available when the store is full at the time of coming to the store.

In recent years, a system for accepting and managing such a wait (hereinafter referred to as a turn management system) has been developed, and in this turn management system, management work of the wait can be made efficient. (For example, refer to Patent Document 1).

JP, 2017-123023, A

By the way, a user waiting in a queue at a store often waits in the store until called by a staff member of the store, but it is preferable to effectively utilize such waiting time in the queue.

Therefore, an object of the present invention is to provide an information management device, an information management method, and a program capable of effectively utilizing the waiting time in waiting.

According to one aspect of the present invention, an information management apparatus communicatively connected to a store terminal installed in a store and a user terminal possessed by the user in order to accept a wait for the user to wait for the store. Will be provided. The information management device includes a reception unit, a display processing unit, an order information reception unit, and a presentation unit. The accepting unit accepts a queue of the user for the store according to an operation of the user on the store terminal. The display processing means orders the product or service provided in the store by reading the two-dimensional code presented to the user at the store terminal when the waiting is accepted, by the user terminal. An order input screen for allowing the user to input is displayed on the user terminal. The order information receiving means receives, from the user terminal, order information indicating an order for a product or service entered on the order input screen in response to an operation of the user on the user terminal. The presenting means presents the received order information to the staff of the store.

INDUSTRIAL APPLICABILITY The present invention enables effective use of waiting time in waiting.

The figure which shows an example of a structure of the information management system provided with the information management apparatus which concerns on embodiment of this invention. The figure which shows an example of the hardware constitutions of an information management apparatus. FIG. 3 is a block diagram showing an example of a functional configuration of an information management device. The sequence chart which shows an example of the processing procedure of an information management system at the time of registering waiting information. The figure which shows an example of a waiting card. The sequence chart which shows an example of the processing procedure of the information management system at the time of the user who has waited in order to order the product provided in a shop in advance. The figure which shows an example of the data structure of the waiting information stored in the storage part. The sequence chart which shows an example of the processing procedure of an information management system at the time of displaying waiting information on a 2nd store terminal. The figure which shows an example of the staff screen displayed on a 2nd store terminal. The flowchart which shows an example of the processing procedure of an information management apparatus at the time of showing order information to the staff of a store. The figure which shows an example of an order presentation screen.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
FIG. 1 shows an example of the configuration of an information management system (network system) including an information management device according to this embodiment. The information management system is a system for managing the waiting of users in various stores (facility). In the present embodiment, the stores include, for example, restaurants, pharmacies, hospitals, beauty salons, travel agencies, shops where smartphones or mobile phones can be purchased and contracted, and amusement facilities. That is, the store in the present embodiment may be any store that can wait in order for the user to use the store. In the following, the store in the present embodiment will be described mainly as a restaurant.

As shown in FIG. 1, the information management system includes an information management device 10, a first store terminal 20, a second store terminal 30, and a user terminal 40. The information management device 10 is communicatively connected to the first store terminal 20, the second store terminal 30, and the user terminal 40 via a network 50 such as the Internet.

The information management device 10 is a server device having a function of managing the waiting by the user in the store. The configuration of the information management device 10 will be described later.

The first store terminal 20 and the second store terminal 30 are terminal devices provided in stores that can wait for a turn.

The first store terminal 20 is installed, for example, near the entrance (that is, the storefront) of the store in order to accept the waiting for the store by the user. The first store terminal 20 is mainly used by a user (customer) who visits the store. For example, if the store is full at the time of coming to the store, the user can wait at the store by operating the first store terminal 20.

The second shop terminal 30 is installed, for example, near the cash register of the shop and is mainly used by staff of the shop. The staff of the store can confirm the situation such as the waiting state at the second store terminal 30.

In the present embodiment, the first shop terminal 20 and the second shop terminal 30 are described as different terminals, but the first shop terminal 20 and the second shop terminal 30 may be integrally configured.

The user terminal 40 is, for example, a terminal device carried (carried) by a user who uses a store. The user terminal 40 includes, for example, a smartphone and a tablet terminal. In the present embodiment, it is assumed that the user terminal 40 is equipped with an imaging device such as a camera capable of capturing various images.

In addition, in FIG. 1, one each of the first store terminal 20, the second store terminal 30, and the user terminal 40 is illustrated for convenience, but the information management device 10 includes a plurality of first store terminals 20. The second store terminal 30 may be connected, or a plurality of user terminals 40 may be connected. Specifically, the information management device 10 may be connected with, for example, the same number of the first shop terminals 20 and the second shop terminals 30 as the shops in which the information management system is installed. Further, the information management device 10 may be connected with, for example, the same number of user terminals 40 as users who use the store in which the first store terminal 20 and the second store terminal 30 are installed.

FIG. 2 shows an example of a hardware configuration of the information management device 10 shown in FIG. As shown in FIG. 2, in the information management device 10, a non-volatile memory 12, a CPU 13, a main memory 14, a communication device 15, and the like are connected to a bus 11. The non-volatile memory 12 and the main memory 14 form a storage device of the information management device 10.

The non-volatile memory 12 stores various programs including, for example, an operating system (OS) and a program (hereinafter, referred to as an order management program) for managing waiting in a store.

The CPU 13 is a processor that executes various programs stored in the non-volatile memory 12, for example. The CPU 13 controls the entire information management device 10.

The main memory 14 is used as, for example, a work area required when the CPU 13 executes various programs.

Although only the non-volatile memory 12 and the main memory 14 are shown in FIG. 2, the information management device 10 may include other storage devices such as an HDD (Hard Disk Drive) and an SSD (Solid State Drive). Good.

The communication device 15 has a function of controlling communication performed with external devices such as the first store terminal 20, the second store terminal 30, and the user terminal 40 via the network 50, for example. Note that the communication device 15 can realize a wireless communication function such as a wireless LAN and Wifi (registered trademark).

FIG. 3 is a block diagram showing an example of the functional configuration of the information management device 10 according to this embodiment. As shown in FIG. 3, the information management device 10 includes a reception unit 101, a registration unit 102, a management unit 103, a display processing unit 104, a first reception unit 105, a second reception unit 106, a storage unit 107, and the like.

In the present embodiment, each of the units 101 to 106 is configured such that the CPU 13 (that is, the computer of the information management device 10) illustrated in FIG. 2 executes the order management program stored in the nonvolatile memory 12 (that is, software). Shall be realized. The order management program can be stored in a computer-readable storage medium in advance and distributed. The order management program may be downloaded to the information management device 10 via a network, for example.

Here, each of the units 101 to 106 has been described as being realized by software, but each of the units 101 to 106 may be realized by hardware, or may be realized by a combined configuration of software and hardware.

Further, in the present embodiment, the storage unit 107 is realized by, for example, the nonvolatile memory 12 shown in FIG. 2 or another storage device.

The accepting unit 101 accepts waiting for a store based on each operation of a plurality of users (users who have visited the store) on the first store terminal 20. Note that the reception unit 101 can also receive waiting for a store, for example, via the second store terminal 30.

When the accepting unit 101 accepts a waiting order, the registration unit 102 registers (stores) waiting information indicating the waiting order in the storage unit 107. Note that the registration unit 102 also registers the waiting information indicating the waiting in the storage unit 107 when the waiting is received via the second shop terminal 30 as described above.

The waiting information described above is stored in the storage unit 107 in the order in which the waiting indicated by the waiting information is accepted.

The management unit 103 executes various processes for managing the waiting information (waiting indicated by) stored in the storage unit 107.

In addition, the management unit 103 generates a screen (hereinafter referred to as a staff screen) for the staff of the shop to confirm the waiting status in response to a request from the second shop terminal 30, for example. On the staff screen, the waiting information stored in the storage unit 107 is displayed in the order in which the waiting indicated by the waiting information is received. The staff screen may be generated when the second store terminal 30 is not operated for a predetermined period as described later.

Further, the management unit 103 generates a screen (hereinafter, referred to as an order input screen) that allows the user to input an order for a product (for example, food and drink) provided in the store.

The display processing unit 104 displays the staff screen on the second store terminal 30 by transmitting the staff screen generated by the management unit 103 to the second store terminal 30. The display processing unit 104 also displays the order input screen on the user terminal 40 by transmitting the order input screen generated by the management unit 103 to the user terminal 40.

The first receiving unit 105 receives, from the user terminal 40, order information indicating the order of the product input on the order input screen displayed on the user terminal 40 as described above. The order information received by the first receiving unit 105 is presented (displayed) to the staff of the store.

The second receiving unit 106 receives in-store information regarding the occurrence of vacant seats in the store. The in-store information received by the second receiving unit 106 determines the timing at which the order information (the order information indicating the order from the user) received by the first receiving unit 105 described later is presented to the staff of the store ( Used to make a decision).

The operation of the information management device 10 according to this embodiment will be described below. First, with reference to the sequence chart of FIG. 4, an example of the processing procedure of the information management system when registering the waiting information indicating the waiting by the user will be described. Here, a user who waits for a turn is referred to as a target user.

First, it is assumed that the target user visits a store in which the first store terminal 20 (and the second store terminal 30) is installed. In this case, the first shop terminal 20 displays a reception screen for accepting waiting for the target user to wait for the shop (step S1). The reception screen is displayed, for example, via a browser that operates on the first shop terminal 20.

Although omitted in FIG. 4, the reception screen (screen data of the reception screen) displayed in step S1 is generated by, for example, the management unit 103 included in the information management device 10, and is displayed by the display processing unit 104 in the first store terminal. 20 is displayed. The same applies to various screens displayed on the first shop terminal 20, the second shop terminal 30, and the user terminal 40 in the following description.

Here, for example, when the target user comes to the store and the store is full, the target user operates the reception screen displayed on the first store terminal 20. For the purpose of grasping the number of users who have used the store, for example, all users may be allowed to operate the reception screen even if the user is not fully occupied. ..

The first store terminal 20 includes, for example, a touch panel, and the target user can input (specify) the number of people who enter the store after waiting for a turn on the reception screen via the touch panel.

It should be noted that the reception screen in the present embodiment only needs to be able to input at least the number of people, but is, for example, such that the target user's name, telephone number, request for the store, etc. can be input. May be. When the store is a restaurant or the like as described above, as a request to the store, for example, table seats, counter seats, or tatami mats can be selected as the type of seats used by the target user. Alternatively, a non-smoking seat or a smoking seat may be selected.

Here, it is assumed that the store is a restaurant, but if the store is in another industry or business category, other information according to the industry or business category may be input on the reception screen. Absent.

Further, in the reception screen, the status of waiting (list of waiting information) may be displayed similarly to the staff screen displayed on the second shop terminal 30 described later.

Also, although it has been described that the number of people can be input on the reception screen, in order to prevent erroneous operation, it is possible to input the number of people after the “reception” button or the like is once pressed on the reception screen. May be.

When the target user inputs the number of people on the reception screen as described above, the first store terminal 20 acquires the number of people input by the target user (step S2).

The first shop terminal 20 transmits a waiting request including the acquired number of people to the information management apparatus 10 via the network 50 (step S3).

The reception unit 101 included in the information management device 10 receives the waiting request received from the first shop terminal 20. As a result, the reception unit 101 receives the waiting list for the store in which the first store terminal 20 is installed.

Next, the registration unit 102 generates waiting information indicating the waiting in order to register the waiting received by the receiving unit 101 (step S4).

Here, the process of step S4 will be described. First, when the reception unit 101 receives a waiting order, the registration unit 102 issues a reception number to the target user who waits for the order. This reception number is issued serially, for example, every time a waiting order is received from the start of business of the store. Note that the reception number is reset if the business day changes, for example.

The registration unit 102 also acquires, for example, the current time as the registration time. The registration time is used as the time when the waiting order is accepted (registered). The registration time (current time) is acquired from, for example, a clock in the information management device 10.

As a result, the registration unit 102 generates waiting information including the above-mentioned reception number and registration time in addition to the number of people included in the reception request received by the reception unit 101.

The waiting information generated in step S4 as described above is registered in the storage unit 107 by the registration unit 102 (step S5).

When the processing of step S5 is executed, the management unit 103 generates a two-dimensional code for displaying the order input screen described above on the user terminal 40 possessed by the target user (step S6). In step S6, for example, a two-dimensional code that holds information such as the reception number included in the waiting information registered in step S5 is generated.

Next, a notification (hereinafter, referred to as a registration completion notification) indicating that the registration of the waiting information (waiting by the target user) is completed is transmitted from the information management device 10 to the first store terminal 20 (step S7). .. The registration completion notification includes the reception number included in the waiting information registered in step S5, the two-dimensional code generated in step S6, and the like.

The registration completion notification (reception number and two-dimensional code included therein) transmitted from the information management device 10 is received by the first store terminal 20.

Here, it is assumed that the first store terminal 20 has a built-in printing device. In this case, a waiting card (paper medium) on which the receipt number and the two-dimensional code received at the first shop terminal 20 are printed (printed) by the printing device is issued from the first shop terminal 20 (step S8).

FIG. 5 shows an example of a waiting card which is issued in step S8. As shown in FIG. 5, the reception card “xxx” and the two-dimensional code are printed on the waiting card.

The target user to whom the reception number printed on the waiting card as shown in FIG. 5 is issued can enter the store when the reception number is called by the staff of the store.

The waiting card may be further printed with the registration time and the like. In this case, in step S7 shown in FIG. 4 described above, the registration completion notification further including the registration time may be transmitted from the information management device 10 to the first store terminal 20.

Here, the user who has been issued the waiting card by executing the processing shown in FIG. 4 waits, for example, in the shop until the reception number printed on the waiting card is called by the staff of the shop. Will be done. In the present embodiment, it is possible to place an order in advance for the products provided in the store by using such a waiting time in the store (waiting time in order waiting). To do.

Hereinafter, with reference to the sequence chart of FIG. 6, an example of a processing procedure of the information management system when a user waiting in order places an order for a product provided at a store in advance will be described. Here, the user whose ticket is issued by executing the processing shown in FIG. 4 is called a target user, and the wait card issued to the target user is waited for in the target order. Called a card.

As described above, the two-dimensional code is printed on the target waiting card. When ordering the products provided in the store in advance, the target user has the two-dimensional code printed on the target waiting card installed in the user terminal 40 possessed by the target user. It shall be read using a camera (step S11). The two-dimensional code printed on the target waiting card holds information such as the reception number issued to the target user, and the user terminal 40 reads the two-dimensional code to receive the reception information. You can get the number.

When the two-dimensional code is read by the user terminal 40 as described above, the user terminal 40 transmits a request for displaying the order input screen to the information management device 10 (step S12).

When the process of step S12 is executed, the management unit 103 included in the information management device 10 generates an order input screen in response to the display request transmitted in step S12 (step S13).

The order input screen (screen data of the order input screen) generated in step S13 is the user terminal 40 (that is, the user who has requested the display of the order input screen) from the information management device 10 as a response to the display request of the order input screen described above. It is transmitted to the terminal 40) (step S14).

The order input screen transmitted in step S14 is received and displayed on the user terminal 40 (step S15).

The order input screen displayed in step S15 displays, for example, a menu prepared in the store. Thereby, the target user selects a product desired by the target user from the menu displayed on the user terminal 40 by operating the user terminal 40, and orders the product (that is, Items to order) can be entered on the order entry screen.

Specifically, when the store is a restaurant as described above, the target user can input, for example, a food or drink to be ordered first (that is, a first order) via the order input screen.

An upper limit may be set for the number of orders that can be input on the order input screen. According to this, it is possible to prevent the preparation regarding provision of ordered products from being biased due to a large number of orders being input at one time. In this case, in the order input screen, for example, an order (commodity) may be input with the upper limit being the same number as the number input on the reception screen or a number similar to the number. That is, the number of orders that can be input on the order input screen may be determined based on the number of people input on the reception screen. The number of people input on the reception screen can be acquired from the waiting information including the reception number issued to the target user.

When the target user inputs an order on the order input screen, the user terminal 40 acquires the order information indicating the order input by the target user (step S16). The order information acquired in step S16 includes the product name of the product selected by the target user and the number of the product. The product name of the product included in the order information may be any information that can identify the product, and may be, for example, a symbol, a photograph, an illustration, a voice, or a combination thereof assigned to the product.

The user terminal 40 transmits the order information acquired in step S16 to the information management device 10 together with the reception number acquired by reading the two-dimensional code printed on the target waiting card (step). S17).

The order information and the receipt number transmitted in step S17 are received by the first receiving unit 105 included in the information management device 10. The order information received by the first receiving unit 105 is registered in the storage unit 107 in association with the receipt number received by the first receiving unit 105 (step S18).

Specifically, the management unit 103 selects the first receiving unit for the waiting information including the reception number received by the first receiving unit 105 among the plurality of waiting information stored in the storage unit 107. By adding the order information received by 105, the order information is registered in the storage unit 107. In other words, the storage unit 107 stores waiting information including order information.

According to the process shown in FIG. 6 described above, by reading the two-dimensional code presented to the target user at the first shop terminal 20 when the waiting is accepted by the user terminal 40 (camera), The target user can order the product in advance before the user enters the store.

A time limit may be imposed on the registration of order information (input of an order on the order input screen). For example, if it is not within the predetermined period from the registration time (that is, the time when the waiting is accepted) included in the waiting information indicating waiting for the target user, enter the order on the order input screen. The configuration may be such that order information cannot be registered (that is, order information cannot be registered). In addition, the order may be input on the order input screen only when the number of sets of users waiting in order before the target user is equal to or more than a predetermined number. Further, when the in-store information is received, the order may not be input on the order input screen.

Further, the order information registered by executing the processing shown in FIG. 6 may be changed, for example, via the user terminal 40.

Here, FIG. 7 shows an example of the data structure of the waiting information stored in the storage unit 107 after the processes shown in FIGS. 4 and 6 are executed.

In the example shown in FIG. 7, the waiting information 107a to 107f is stored (registered) in the storage unit 107. As shown in FIG. 7, the waiting information 107a to 107f includes a reception number, the number of people, a registration time, and order information. The reception number, the number of persons, the registration time, and the order information are as described above, and thus detailed description thereof is omitted here.

The waiting information 107a to 107f is stored in the order in which the waiting is accepted by the information management apparatus 10 (accepting unit 101) (that is, in the order of registration time).

Here, in the information management system, it is necessary for the staff of the store to call the user in order to guide the user who is waiting in line to the store. Therefore, the second shop terminal 30 displays the staff screen referred to when the staff of the shop calls the user. A list of waiting information (waiting status) is displayed on the staff screen.

Hereinafter, an example of a processing procedure of the information management system when displaying the waiting information (staff screen) on the second shop terminal 30 will be described with reference to the sequence chart of FIG. 8.

When displaying the waiting information on the second shop terminal 30, the second shop terminal 30 requests the information management device 10 to display (or update) the staff screen (step S21).

The process of step S21 is executed, for example, when the operation of the second store terminal 30 is performed by the staff of the store, or when the operation of the second store terminal 30 is not performed for a predetermined period.

The management unit 103 acquires the waiting information stored (registered) in the storage unit 107 in response to the request from the second store terminal 30 (step S22). Note that in step S22, among the waiting information stored in the storage unit 107, waiting information (hereinafter referred to as unguided waiting information) indicating waiting for a user who has not been guided to the store. Is obtained. That is, the waiting information indicating the waiting of the user who has already been guided to the store (hereinafter referred to as the guided waiting information) does not need to be presented to the staff of the store, and thus is not acquired in step S22. .. Although omitted in the data structure of the waiting information shown in FIG. 7, the information indicating whether the waiting information is unguided or has been guided (that is, the waiting status) is It is assumed to be included in each waiting information.

Next, the management unit 103 generates a staff screen based on the waiting information acquired in step S22 (step S23).

In the staff screen generated in step S23, the waiting information acquired in step S22 is sorted and displayed in the order of the registration time included in the waiting information.

The display processing unit 104 transmits (the screen data of) the staff screen generated in step S23 to the second store terminal 30 (step S24).

The second shop terminal 30 receives the staff screen transmitted in step S24. As a result, the staff screen is displayed on the second store terminal 30 (step S25). The staff screen is displayed, for example, via a browser operating on the second store terminal 30.

Here, FIG. 9 shows an example of the staff screen displayed on the second shop terminal 30. Note that FIG. 9 shows a staff screen 200 when presenting (displaying) the waiting information 107a to 107f stored in the storage unit 107 shown in FIG. 7 to the staff of the store.

According to the staff screen 200 shown in FIG. 9, the staff of the store calls the reception numbers in the order of the waiting information 107a to 107f to let the user enter the store.

Further, the staff screen 200 is provided (displayed) with a “guidance” button 201 and an “absence” button 202 in association with the respective waiting information 107a to 107f. The “guidance” button 201 and the “absence” button 202 will be described later.

In FIG. 9, only the reception number and the number of people (the number of people visiting the store) included in each of the waiting information 107a to 107f are displayed on the staff screen 200, but the others included in each of the waiting information 107a to 107f. Information (for example, registration time) may be further displayed.

Further, the staff screen 200 may display the waiting time in waiting (the expected waiting time from that time to entering the store) indicated by each of the waiting information 107a to 107f. This waiting time is calculated using the number of waiting information (waiting information acquired in step S22 shown in FIG. 8) stored (registered) in the storage unit 107. The waiting time calculation process may be executed by the management unit 103, for example.

For example, the waiting time in waiting indicated by the waiting information 107d (hereinafter referred to as waiting time of the waiting information 107d) will be specifically described. The management unit 103 waits for a waiting time with a registration time earlier than that of the waiting information 107d. The number of pieces of information (that is, the number of sets of users waiting for a queue before the users waiting for a queue indicated by the queue information 107d) is added to the queue indicated by the queue information 107d. The number of waiting groups including the group of users (that is, 1) is counted. In the example shown in FIG. 9 (FIG. 7), the waiting information is earlier than the waiting information 107d because the waiting information is waiting information 107a to 107c, so the number of waiting groups to be counted is 3+1=4.

It is assumed that a time (hereinafter, referred to as a unit waiting time) until a set of users waiting for a turn can enter the store is set in advance. According to this, the management unit 103 can calculate the waiting time by multiplying the preset unit time by the counted number of waiting groups.

Assuming that the unit waiting time is 7 minutes, for example, 28 minutes can be calculated as the waiting time of the waiting information 107d by multiplying the 7 minutes by 4 which is the number of waiting groups. The waiting time of the waiting information 107d can be displayed in association with the waiting information 107d on the staff screen 200 shown in FIG.

The unit waiting time described above may be set for each store on the information management apparatus 10 (information management system) side. The unit waiting time is set according to, for example, the number of customers and the turnover rate according to the type and type of business of the store. However, depending on the situation of the store, there may be a case where the unit waiting time should be corrected by the store. In this case, the unit waiting time may be temporarily corrected in accordance with the operation of the second store terminal 30 by the store staff. The unit waiting time may not be set on the information management device 10 side, but may be set on the second store terminal 30 installed in each store.

Although the waiting time of the waiting information 107d has been described here, the waiting time of other waiting information is the same.

Here, as described above, each of the waiting information stored in the storage unit 107 includes the waiting status indicated by the waiting information. However, the waiting status includes, for example, " The information includes “uninformed”, “informed”, “absent”, and “cancel”. "Unguided" indicates that the user waiting in the queue indicated by the queue information has not been guided to the store. The “guided” indicates that the user waiting in the queue indicated by the queue information has already been guided to the store (that is, has entered the store). "Absent" indicates that the user waiting in the order indicated by the waiting information was not present at the time of calling. “Cancel” indicates that the waiting indicated by the waiting information has been canceled.

Hereinafter, the transition of the waiting status in this embodiment will be briefly described. First, the waiting status indicated by the waiting information registered in the storage unit 107 by executing the above-described processing shown in FIG. 4 is set to “unguided”. It should be noted that the staff screen displays a list of waiting information indicating waiting for a status of "unknown". That is, the waiting statuses indicated by the waiting information 107a to 107f displayed on the staff screen 200 shown in FIG. 9 are all "unguided".

Here, for example, when the waiting information 107a to 107f is displayed on the staff screen 200 as shown in FIG. 9, the staff of the store is included in the waiting information 107a displayed at the top of the staff screen 200. It is assumed that the reception number "1" is called.

In this case, if the user who has the waiting card with the receipt number "1" printed is waiting nearby and the user is guided to the store (entered), the staff of the store Presses the "guidance" button 201 displayed in association with the waiting information 107a on the staff screen 200. According to this, the waiting status indicated by the waiting information 107a is changed from "unguided" to "guided". When the staff screen is updated by executing the processing shown in FIG. 8 after the waiting status is changed in this way, the waiting information 107a whose status is “guided” is displayed on the staff screen. Do not show.

On the other hand, the user who has the waiting card with the receipt number "1" printed is not waiting nearby and cannot guide the user to the store (that is, the user does not answer the call). ) In this case, the staff of the store presses the “absent” button 202 displayed in association with the waiting information 107a on the staff screen 200 to display the waiting information displayed next to the waiting information 107a. The reception number "2" included in 107b is called. In this case, the waiting status indicated by the waiting information 107a is changed from "unguided" to "absent". The waiting information whose status is "absent" may be displayed on the staff screen 200 together with the waiting information whose status is "unknown", or a screen different from the staff screen 200 (for example, the absence list). It may be displayed on a screen or the like).

Even when the status is changed to "absent", the user waiting in the order indicated by the waiting information whose status is changed to "absent" is again in a predetermined period. When the user comes to the store, the user can enter the store. When the user enters the store in this way, the waiting status of the user is changed from “absent” to “guided” in response to the operation of the staff of the store on the second store terminal 30, for example. It

On the other hand, if a predetermined period has elapsed after the waiting status was changed to "absent", the waiting is treated as canceled. In this case, the waiting status is automatically changed from "absent" to "cancel". The waiting information whose status has been changed to "Cancel" is not displayed on the staff screen.

Here, the transition of the waiting status indicated by the waiting information 107a has been mainly described, but the same applies to the case of other waiting information.

Note that, in FIG. 9, the example in which the waiting information is sorted and displayed in the order of the registered time has been described, but in the present embodiment, for example, the user may wait for the waiting time by designating the scheduled entrance time. It is possible. In this case, the waiting time in which the scheduled entry time is specified by the user (waiting information) is another waiting time calculated based on the scheduled entry time specified by the user and the waiting time described above. It is supposed to be displayed in a rearranged manner based on the scheduled entry time in.

Here, the order information is included in the waiting information stored in the storage unit 107 as described above (that is, the order information is registered in the storage unit 107), but the order information is stored in the store. It should be presented to staff (eg, kitchen staff). It should be noted that this order information is displayed in a manner different from the staff screen (that is, the display of the waiting status). According to this, the staff of the store confirms the order of the user indicated by the presented order information, and relates to, for example, provision of the product ordered by the user before the user enters the store. Preparations can be made.

However, if the order information included in the waiting information stored in the storage unit 107 is presented at the time when the order information is received by the information management device 10, the staff of the store is ordered by the user. There is a possibility that preparation for provision of a product (for example, preparation of food or drink) may be started more than necessary before the user enters the store. Further, in the case where the preparation is started earlier than necessary in this way, if the user is absent or the waiting of the user is canceled, the burden on the store side is heavy.

On the other hand, when the order information included in the waiting information stored in the storage unit 107 is presented to the staff of the store at the timing when the reception number included in the order information is called (timing at which the user is guided). May delay delivery of goods.

It is also possible to present order information based on, for example, the waiting time (based on the estimated time to enter the store), but the waiting time is a reference time, and the usage status of users in the store, etc. The accuracy is low because it can vary greatly depending on

Therefore, the present embodiment has a function of determining the timing of presenting order information to the staff of the store by using the in-store information regarding the occurrence of vacant seats in the store, for example.

Hereinafter, an example of a processing procedure of the information management device 10 when presenting order information to the staff of the store will be described with reference to the flowchart shown in FIG. 10. The process shown in FIG. 10 is executed independently of the processes shown in FIG. 4, FIG. 6, FIG.

Here, the second receiving unit 106 is configured to be able to receive in-store information as described above. In the present embodiment, the in-store information is information indicating that vacant seats will occur in the store in the near future (information that strongly infers occurrence of vacant seats), and as the in-store information, for example, the following information may be used. it can.

For example, a store may have a POS (Point Of Sale) system installed. The POS system is a system for managing information such as sales at stores.

According to such a POS system, at a POS cash register installed in a store, it is possible to obtain information indicating that accounting for a user who used the store (seat information used by the user) has been completed. You can The information indicating that the transaction is completed may include payment information such as table payment.

In the present embodiment, information acquired at such a POS cash register (that is, POS accounting information transmitted from the POS cash register) can be used as in-store information.

In some stores, a self-order system has been introduced. The self-order system is a system that enables an order to be made by operating a predetermined terminal (order terminal) without going through the staff of the store. In the self-order system, the user can order the order terminal. Accounting can be instructed via. Further, in the self-order system, it is possible to grasp that the last order of the user has been made by managing the entry time of each user and the course selected by the user. is there. In addition, in the self-order system, the user terminal 40 can be used as an order terminal.

That is, according to such a self-order system, information (accounting information) indicating that accounting is instructed by a user who is using the store (seat information used by the user) or the store is used. It is possible to acquire information (last order information) indicating that the last order has been made by the user.

In the present embodiment, information acquired by such a self-order system (that is, information transmitted from the self-order system) can be used as in-store information.

Further, for example, when the staff of the store owns a predetermined terminal (hereinafter referred to as a handy terminal), the staff of the shop may input that the table or the seat has been cleared using the handy terminal. is there.

In the present embodiment, the information input in the handy terminal possessed by the staff of such a store (that is, the cleaning information transmitted from the handy terminal) may be used as the in-store information.

When the in-store information as described above is used, it can be estimated that, for example, an empty seat will occur soon. The in-store information in the present embodiment may be at least one of the above-mentioned information or may be information other than the information. Specifically, the result of determining the presence/absence of a person or tableware from an image taken in the store by a camera may be used as the in-store information. Further, a pressure sensor or a temperature sensor may be provided inside the chair, and the result of determining whether or not the user is seated by the pressure sensor or the temperature sensor may be used as the in-store information. Further, an infrared sensor may be provided under the table and the result of determining whether or not there is a foot by the infrared sensor may be used as the in-store information.

First, the management unit 103 determines whether the second reception unit 106 has received the above-mentioned in-store information (step S31).

When it is determined that the in-store information has been received (YES in step S31), the management unit 103 acquires waiting information from the storage unit 107 (step S32). In step S32, of the waiting information stored in the storage unit 107, the waiting information having the earliest scheduled entry time, which is the waiting information whose status is "unguided" (that is, is called next). Waiting information including the reception number) is acquired. The waiting information including the reception number to be called next includes waiting information satisfying the conditions for guiding to the vacant seats such as the number of seats and the non-smoking smoking seats.

When the process of step S32 is executed, the management unit 103 generates an order presentation screen including the order information included in the waiting information acquired in step S32 (step S33).

The display processing unit 104 presents the order information to the staff of the store by using the order presentation screen generated in step S33 (step S34).

Here, in the present embodiment, since the second store terminal 30 is installed, for example, in the vicinity of the cash register of the store, even if the order presentation screen is displayed on the second store terminal 30, preparation for provision of the ordered product is performed. It may be difficult for a staff member of a store to check the order presentation screen. Therefore, the order presentation screen is displayed not on the second store terminal 30 but on another terminal installed in, for example, an area (for example, a kitchen where food or drink is prepared) in the store where preparations related to the provision of products are made. Shall be. As a result, order information can be presented to the staff of the store who prepares for the provision of products.

If it is determined in step S31 that the in-store information has not been received (NO in step S31), it is determined that it is not the time to present the order information, and the processes in steps S32 to S34 are not executed.

Here, FIG. 11 shows an example of the order presentation screen. Note that FIG. 11 shows an order presentation screen 300 including the order information included in the waiting information 107a shown in FIG.

In the example shown in FIG. 11, the order presentation screen 300 displays the order information “Order 1” included in the waiting information 107a in association with the reception number “1” included in the waiting information 107a.

By confirming such an order presentation screen 300, the store staff can understand that it is time to start preparation for order 1 of the user for whom the receipt number “1” was issued.

Although the reception number is displayed here, the order presentation screen 300 may display information such as the number of persons included in the waiting information 107a instead of the reception number. Further, the display of the receipt number may be omitted on the order presentation screen. Further, seat information to be guided may be displayed on the order presentation screen.

Although only one order information item is displayed in the example shown in FIG. 11, when a plurality of in-store information items are received (that is, a plurality of vacant seats are generated) in the process shown in FIG. It suffices that the order information corresponding to the number of occurrences of is displayed in the order of the registration time (the registration time included in the waiting information including the order information).

In addition, in the above-described FIGS. 10 and 11, the waiting information having the earliest scheduled entry time (that is, waiting information including the reception number to be called next) is the waiting information whose status is “unknown”. Although it has been described that the order information included in is presented, the user waiting in line may not be present when the reception number is not called. Therefore, when there is a user in the store who is waiting in the order indicated by the waiting information including the reception number to be called next, the order information included in the waiting information may be presented. .. Note that whether or not the user is in the store may be determined or estimated based on, for example, the position information of the user terminal 40 in which the order is input, or may be determined by the first store terminal 20 when the order is received. Even if it is determined or estimated by acquiring the face image of the user using the provided camera and performing face authentication on the image in the store taken by the camera provided in the store using the face image. Good. The face image of the user may be taken by the camera of the user terminal 40 at the time of sending the first order.

In addition, it is estimated that the user who sent the first order within a certain time (for example, 5 minutes) retroactively from the update time of the in-store information (reception time of the in-store information) is likely to be in the store, and You may make it present order information at the time of update. If the first order was sent more than a certain time ago, it may be outside the store, and the order information is presented when the staff changes the status to “guided” at the second store terminal 30. You can

Further, for example, when the number of groups of users waiting in front is less than or equal to a predetermined number, the user terminal 40 has an intention of coming to the store (that is, an intention to use the store). A configuration may be adopted in which a confirmation of whether or not there is a push notification is made, and the order information is presented only when the user terminal 40 gives a notification that there is an intention to visit the store. Further, the order information of the user who has not been notified that he/she has the intention to visit the store may be presented when the status is changed to “guided”.

As described above, in the present embodiment, when the waiting for the user's store is accepted according to the user's operation on the first store terminal 20, the two-dimensional code is presented on the first store terminal 20. .. When the two-dimensional code is read by the user terminal 40, an order input screen that allows the user to input the order of the product offered at the store is displayed on the user terminal 40. Further, in the present embodiment, order information indicating the order of the product entered on the order input screen in response to the user's operation on the user terminal 40 is received from the user terminal 40, and the received order is received. Information is presented to store staff.

In the present embodiment, with such a configuration, the user orders the product in advance before the staff of the store calls the store (that is, enters the store) after the waiting is accepted. It becomes possible to keep it. Therefore, in this embodiment, the waiting time (waiting time) can be effectively utilized. Further, in the present embodiment, for example, since the product can be provided when the user enters the store, efficient operation in the store can be realized. Further, according to the present embodiment, since it is not necessary to select and order a product after entering the store, there is an advantage that the waiting time until the product is provided to the user can be shortened. There is an advantage on the store side that the turnover rate can be improved.

In the present embodiment, the two-dimensional code is described as being presented to the user by being printed on a paper medium (waiting card) issued from the first store terminal 20, but the two-dimensional code is For example, it may be presented to the user by being displayed on the first store terminal 20.

Here, when the user operates the first store terminal 20 to wait for a turn, a configuration may be considered in which an order input screen is displayed on the first store terminal 20. However, in view of the fact that many users use the first store terminal 20 to wait, waiting to enter an order at the first store terminal 20 hinders the smooth acceptance of the wait order. It is assumed that there will be a queue for waiting.

For this reason, in this embodiment, after the user operates the first store terminal 20 to accept the waiting order, the user terminal 40 different from the first store terminal 20 is used to input the order. Adopt a configuration. With such a configuration, it becomes possible for the user to input an order without hindering the reception of the waiting by another user.

Note that generally, when using the service in the information management system via the user terminal 40, it is necessary to log in to the information management system, but in the present embodiment, it is generated in the information management device 10. It is possible to enter an order by reading the two-dimensional code. That is, the present embodiment does not require login to the information management system, so that even users who are not registered members in advance can use it. Further, the number of user terminals 40 that can access the order input screen from the two-dimensional code is not limited to one, and a plurality of user terminals 40 may be simultaneously accessed. An access limit may be set to prevent excessive simultaneous access. The upper limit may be the number of people input at the time of waiting registration.

Further, in the present embodiment, when the in-store information regarding the occurrence of vacant seats in the store is received, the order information is presented to the store staff. As the in-store information, information transmitted from a POS cash register installed in the store (information indicating that accounting for other users who used the store has been completed), a self-order system installed in the store Information sent from (information indicating that accounting was instructed by another user using the store or information indicating that the last order was placed by another user using the store) , Or information sent from a handheld terminal possessed by the staff of the store (information indicating that the table or seat used by another user who used the store has become available), etc. it can.

In the present embodiment, "the order information is presented when the in-store information is received" means that the order information is presented when the in-store information is received and after the in-store information is received, This includes the case where order information is presented after a certain period of time has passed. Specifically, for example, when using the information indicating that the last order has been made as in-store information, it may be too early to start preparation for provision of the ordered product at the time when the last order is made. In the case of such in-store information, order information may be presented after a certain time has elapsed after receiving the in-store information.

In the present embodiment, with such a configuration, it is possible to notify the staff of the store of an appropriate timing for starting preparation for provision of the product.

In addition, in the present embodiment, the change of the order of the product or service input on the order input screen is limited after the in-store information is received (that is, after the in-store information is received, the order is changed. Do not accept changes). In the present embodiment, with such a configuration, it is possible to prevent the order contents from being changed after the order information is presented to the store staff. If you are unable to accept an order change due to receiving in-store information, you will be notified that the order cannot be changed and you will be asked to wait in the store as the guidance is approaching. A message for prompting may be displayed on the user terminal 40.

Here, in the present embodiment, the order information is presented before the user is guided to the table or seat in the store, but after the user is guided to the table or seat, the order information is used by the user. The order information may be presented (that is, displayed on the order presentation screen) in association with the number information indicating the table or seat. According to this, it becomes possible for the staff of the store to easily grasp the provision destination of the order (product) indicated by the order information on the order presentation screen.

Depending on the store, for example, a system that automatically guides users who are waiting in line at the store by automatically allocating an empty table or seats (hereinafter referred to as an automatic guidance system) May have been introduced. In the automatic guidance system, for example, the vacant seat state of the store is managed, the reception number is called when a vacant seat is generated, and the table or the seat that has become vacant is shown to the user who issued the reception number. By presenting the number information, automatic guidance to the store of the user is realized. According to such an automatic guidance system, the user (reception number issued to the user) is associated with the table or seat used by the user (that is, the table or seat where the user is guided). be able to.

When the information management device 10 according to the present embodiment is communicatively connected to the above-described automatic guidance system, for example, when the reception number is called, the user who issued the reception number in the automatic guidance system. Since it is possible to obtain (receive) the number information indicating the table or seat assigned to the order information from the automatic guidance system, it is possible to display the order information in association with the number information on the order presentation screen.

Here, the case where the number information indicating the table or seat to which the user is guided is automatically acquired through the cooperation with the automatic guidance system has been described. However, the number information indicates that the user is guided to the table or seat. At that time, it may be designated (input) by the staff of the store.

Further, the number information received from the above-mentioned automatic guidance system may be used as the in-store information in this embodiment.

In addition, in this embodiment, although it was described that an order for a product such as a dish or a drink is input, an order for a service provided by the shop may be input depending on the type of the shop.

Further, although the information management apparatus 10 is described as one apparatus in the present embodiment, the information management apparatus 10 may be realized by a plurality of apparatuses capable of communicating via a network.

Further, at least a part of the functional configuration of the information management device 10 described in FIG. 3 may be provided in, for example, the first store terminal 20, the second store terminal 30, or the user terminal 40.

The methods described in the above-described embodiments are magnetic discs (floppy (registered trademark) discs, hard discs, etc.), optical discs (CD-ROM, DVD, etc.), magneto-optical discs (MO) as programs that can be executed by a computer. ), and can be distributed by being stored in a storage medium such as a semiconductor memory.

The storage medium may have any storage format as long as it can store a program and is readable by a computer.

Further, an OS (operating system) operating on the computer based on an instruction of a program installed in the computer from the storage medium, MW (middleware) such as database management software, network software, or the like realizes this embodiment. A part of each processing of may be executed.

Further, the storage medium in the present invention is not limited to a medium independent of a computer, and includes a storage medium in which a program transmitted via a LAN, the Internet or the like is downloaded and stored or temporarily stored.

Further, the number of storage media is not limited to one, and a case in which the processing in this embodiment is executed from a plurality of media is also included in the storage media in the present invention, and the medium configuration may be any configuration.

The computer according to the present invention executes each process in the present embodiment based on a program stored in a storage medium, and is a system including one device such as a personal computer and a plurality of devices connected to a network. And the like.

In addition, the computer in the present invention is not limited to a personal computer, but includes an arithmetic processing unit, a microcomputer, and the like included in information processing equipment, and is a general term for equipment and devices capable of realizing the functions of the present invention by a program. ..

The invention of the present application is not limited to the above embodiments as they are, and can be embodied by modifying the constituent elements within a range not departing from the gist of the invention in an implementation stage. Further, various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the above embodiments. For example, some components may be deleted from all the components shown in the embodiment. Furthermore, the constituent elements in different embodiments may be combined appropriately.

10... Information management device, 11... Bus, 12... Non-volatile memory, 13... CPU, 14... Main memory, 15... Communication device, 20... First store terminal, 30... Second store terminal, 40... User terminal, 101... Reception unit, 102... Registration unit, 103... Management unit, 104... Display processing unit (presenting means), 105... First receiving unit (order information receiving means), 106... Second receiving unit (in-store information receiving means) , 107... Storage unit.

According to one aspect of the present invention, an information management apparatus communicatively connected to a store terminal installed in a store and a user terminal possessed by the user in order to accept a wait for the user to wait for the store. Will be provided. The information management device includes a reception unit, a display processing unit, an order information reception unit , a presentation unit, and an in-store information reception unit . The accepting unit accepts a queue of the user for the store according to an operation of the user on the store terminal. The display processing means orders the product or service provided in the store by reading the two-dimensional code presented to the user at the store terminal when the waiting is accepted, by the user terminal. An order input screen for allowing the user to input is displayed on the user terminal. The order information receiving means receives, from the user terminal, order information indicating an order for a product or service entered on the order input screen in response to an operation of the user on the user terminal. The presenting means presents the received order information to the staff of the store. The in-store information receiving means receives in-store information regarding occurrence of vacant seats in the store. The presenting unit presents the order information received by the order information receiving unit to the staff of the store when the in-store information receiving unit receives the in-store information.

Claims (14)

In an information management device communicably connected to a store terminal installed in the store and a user terminal possessed by the user in order to receive a wait for the store by the user,
Receiving means for accepting the waiting of the user for the store in response to the operation of the user on the store terminal,
By inputting to the user an order for goods or services provided in the store by reading the two-dimensional code presented to the user at the store terminal when the waiting is accepted, at the user terminal Display processing means for displaying an order input screen on the user terminal,
Order information receiving means for receiving from the user terminal, order information indicating an order for a product or service entered on the order input screen according to an operation of the user on the user terminal,
An information management apparatus comprising: a presenting unit that presents the received order information to the staff of the store. Further comprising in-store information receiving means for receiving in-store information regarding occurrence of vacant seats in the store,
The information management device according to claim 1, wherein the presenting unit presents the order information received by the order information receiving unit to the staff of the store when the in-store information receiving unit receives the in-store information. The presenting means presents the order information received by the order information receiving means to the staff of the store when a predetermined time has elapsed after the in-store information receiving means received the in-store information. Information management device described. Further comprising determination means for determining or estimating whether or not the user is in the store,
The information management device according to claim 1, wherein the presenting unit presents the order information when it is determined that the user is present in the store. 4. The in-store information includes information transmitted from a POS cash register installed in the store and indicating that accounting for seat information used by another user who has used the store has been completed. Information management device described. The in-store information is information indicating that accounting is instructed from seat information used by another user who is using the store, which is transmitted from a self-order system installed in the store, or The information management device according to claim 2, further comprising information indicating that the last order of another user who is using the store has been placed. The in-store information includes information transmitted from a terminal possessed by staff of the store and indicating that a table or a seat used by another user who has used the store has become available. Alternatively, the information management device described in 3. 8. The presenting means presents the order information to the staff of the store in association with the number information indicating a table or a seat used by a user waiting in the store at the store. The information management device according to item 1. It is further communicably connected to an automatic guidance system for automatically guiding the user into the store by allocating an empty table or seat to the user waiting in the store.
The in-store information receiving means receives number information indicating a table or a seat assigned to the user in the automatic guidance system as the in-store information from the automatic guidance system,
The information management device according to claim 2, wherein the number information is presented to the staff of the store in association with the order information. The information management according to any one of claims 2, 3 and 5 to 7, wherein a change of an order of a product or a service input on the order input screen is restricted after the in-store information is received. apparatus. The information management device according to claim 1, wherein input of an order on the order input screen is limited within a predetermined period from a time when the waiting order is accepted. The information management device according to claim 1, wherein the two-dimensional code is printed on a paper medium issued from the shop terminal. An information management method executed by an information management device communicably connected to a store terminal installed in a store and a user terminal owned by the user to receive a wait for a store by a user,
A step of accepting a queue of the user for the store according to an operation of the user on the store terminal;
By inputting to the user an order for goods or services provided in the store by reading the two-dimensional code presented to the user at the store terminal when the waiting is accepted, at the user terminal Displaying an order input screen on the user terminal,
A step of receiving from the user terminal order information indicating an order of a product or a service entered on the order input screen in response to an operation of the user on the user terminal,
Presenting the received order information to the staff of the store. A program executed by a computer of an information management apparatus communicatively connected to a store terminal installed in a store for accepting a waiting for a store by a user and a user terminal owned by the user, ,
On the computer,
A step of accepting a queue of the user for the store according to an operation of the user on the store terminal;
By inputting to the user an order for goods or services provided in the store by reading the two-dimensional code presented to the user at the store terminal when the waiting is accepted, at the user terminal Displaying an order input screen on the user terminal,
A step of receiving from the user terminal order information indicating an order of a product or a service entered on the order input screen in response to an operation of the user on the user terminal,
A step of presenting the received order information to the staff of the store.

Images