JP2012014567A - Restaurant service system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a restaurant service system capable of suppressing labor costs and also providing high quality services to customers.SOLUTION: The restaurant service system comprises a tracking server 74 and a main server 40 which receive a ticket vendor camera image information signal of the customer who bought a meal ticket from a ticket vendor camera 72, perform person identification of the customer based on the ticket vendor camera image information signal, generate and output a ticket vendor camera person identification information signal, generate a tracking camera person identification information signal by performing the person identification of the customer based on a tracking camera image information signal of the customer from a tracking camera 76, track the customer until the customer takes a seat, confirm that the customer took the seat, generate a seat number information signal, and generate and output a seating information signal by associating the seat number information signal, the ticket vendor camera person identification information signal and the tracking camera person identification information signal.

Description

  The present invention relates to a restaurant service system.

In recent years, restaurants, restaurants, etc. in government offices, companies, electric railway stations, amusement facilities, etc., have been provided with automatic ticket vending machines (hereinafter referred to as the following) in order to reduce personnel expenses and increase ticketing efficiency. In many cases, a system for issuing tickets by simply calling a ticket vending machine is employed. In addition, when a user purchases a meal ticket from a ticket vending machine, a system is also realized in which the information is notified to the kitchen side and displayed on the panel, and the order of cooking is automatically managed.

In addition, self-service restaurants are increasing in order to reduce labor costs. For example, in Japanese Patent Application Laid-Open No. 2003-248869 (Patent Document 1), a menu is pushed and a predetermined menu is purchased to provide food. The customer waiting time can be shortened, troubles such as wrong provision of food can be prevented, and necessary information can be displayed on the screens of the kitchen side and the distribution side. A self-service restaurant service system has been proposed.
JP 2003-248869 A

The service system for a self-service restaurant disclosed in Patent Document 1 is installed in a ticket vending machine, a kitchen, and a hall that issue a memory card capable of storing a reference number by pressing a menu button. The menu and order number ordered by the menu button on the machine are displayed at a predetermined position. The kitchen monitor and the order monitor, and the corresponding menu displayed on the kitchen monitor and the order monitor are deleted by the cooking completion input or the order completion input. Means for notifying the customer that the food has been cooked, and receiving the storage card from the customer and causing the terminal to read it, thereby deleting the reference number from the kitchen monitor and the distribution monitor. It is.

  According to such a service system for self-service restaurants, there is no mistake in provision of products because cooking can be performed efficiently. Because they had to go to pick up already cooked items, there were many shops that hated switching to self-service to serve customers.

Accordingly, an object of the present invention is to provide a restaurant service system capable of suppressing labor costs and providing high-quality services to customers.

The above-described problems are solved by the restaurant service system of the present invention having the following configurations (1) to (10).
(1)
A ticketing machine that issues a food ticket carrying reference number information and order food and drink content information by pressing an order food and drink button,
A first output means for outputting a food ticket carrying information signal which is a signal of information carried on the food ticket;
A kitchen monitor installed in the kitchen,
A ticketing machine camera that captures the video of the customer who bought the meal ticket and outputs the video information signal
In order to track the above-mentioned customers until they are seated, multiple tracking cameras are arranged so that there are no blind spots in the customer hall, acquire the customer's video, and output the video information signal,
Receiving the customer's ticketing machine camera video information signal from the ticketing machine camera, identifying the customer's person based on the ticketing machine camera video information signal, generating and outputting the ticketing machine camera person identification information signal, Based on the customer's tracking camera video information signal from the tracking camera, the customer's person is identified, a tracking camera person identification information signal is generated, the vehicle is tracked until the customer is seated, and the seat number is confirmed. A tracking server that generates an information signal, generates a seating information signal by associating the seat number information signal, the ticket machine camera person identification information signal, and the tracking camera person identification information signal, and outputs the seating information signal, and a main server are provided. ,
The main server inputs and stores the food ticket carrying information signal, and at the same time displays the ordered food and drink and the reference number on the kitchen monitor, and finishes buying the food ticket output by the tracking server. The customer ticketing machine camera person identification information signal immediately after that is inputted, the food ticket carrying information signal is linked to the ticketing machine camera person identification information signal, and then the main server receives the seating number information from the tracking server. In response to the signal, the ticketing machine camera person specifying information signal of the seating number information signal is compared with the ticketing machine camera person specifying information signal associated with the food ticket carrying information signal stored in the main server. The seat number information signal of the seating information signal is associated with the food ticket carrying information signal and the ticket machine camera person identification information signal associated with each other. Rutotomoni, reference number, to display in association with order food contents and the seat number on the kitchen monitor,
As described above, a restaurant service system characterized in that it can be understood where to order the ordered food and drink.
(2)
Furthermore, an escort touch panel terminal is provided,
The tracking camera constantly monitors the seating state, the tracking server generates a seating state information signal from the monitoring video signal from the tracking camera, and outputs the signal to the main server. (1) The restaurant service system according to (1), wherein the seat number information is illuminated on the state information signal, and when there is an abnormality, the abnormality is displayed on the touch panel of the escort touch panel terminal.
(3)
Further, reading means arranged in each table in front of the seat and / or counter arranged in the customer hall and reading information carried on the meal ticket, storage means storing the seat number information corresponding to the seat, and the reading means When the information carried on the meal ticket is read, the seat number information of the seat is read from the storage means, and the linking means for associating the seat number information with at least the reference number information among the information read by the reading means And an output means for outputting a seat number information signal and a reference number information signal linked by the linking means to the main server, wherein the main server is a seat number information signal linked by the linking means. And the reference number information signal, the food ticket carrying information signal, the ticket machine camera person identification information signal and the seat number associated with each other. Light of the information signal, the determining whether the abnormality is no (1) or (2) the service system for the restaurant.
(4)
The service system for restaurants according to (3) above, which is displayed on the touch panel of the escort touch panel terminal when there is an abnormality.
(5)
The service system for restaurants according to (3) or (4), wherein the meal ticket carries the reference number information and the ordered food content information with a barcode.
(6)
The restaurant service system according to (3) or (4), wherein the meal ticket carries the reference number information and the ordered food content information with an IC tag.
(7)
An order food / drink container tray on which the ordered food / drink is placed is arranged on an order conveyance path extending so that the ordered food / drink container can be conveyed from the cooking area to each seat, and the order food / drink container is conveyed to the customer's seat. The order conveying device further includes an order conveying device, and the order conveying device has stop means that stops when the order food and drink container on the order conveying path comes near the seat position of the customer. Service system for restaurants.
(8)
(7) The restaurant service system according to (7), wherein an IC tag into which at least the customer's seat number information is input is attached to the order food / drink container, and the stop means operates based on the seat number information.
(9)
(8) Restaurant service system according to (8), wherein the information reading means of the IC tag is provided in the vicinity of the starting end of the order conveyance path.
(10)
(8) Restaurant service system according to (8), wherein the information reading means of the IC tag is provided in the vicinity of each customer's seat position along the longitudinal direction of the order conveyance path.
(11)
The order food / drink container is provided with a container ID for each container, and the customer's seat number information to be stopped by the ordered food / drink container is stored corresponding to the container ID, and based on the seat number information The restaurant service system according to any one of the above (7) to (10), wherein the stop means operates.
(12)
(11) Restaurant service system according to (11), wherein the container ID information reading means is provided in the vicinity of the starting end of the order conveyance path.
(13)
(11) Restaurant service system according to (11) above, wherein the container ID information reading means is provided at each customer's seat position along the longitudinal direction of the order conveyance path.
(14)
Furthermore, an entrance store camera is provided at the entrance of the restaurant store to acquire the customer's video at a different angle from the ticket machine camera, and the tracking server is connected to the customer from the entrance store camera and the ticket machine camera. Any one of the above (1) to (13) that receives the video information signal, specifies the person of the customer based on the video information signal, and generates and outputs the ticketing machine camera person specifying information signal based on the video information signal. Service system for restaurants.

According to the restaurant service system of the present invention having the above structure, the seat number is displayed on the kitchen monitor in addition to the reference number and the ordered food and drink, and where the ordered food and drink should be arranged. By making it possible to understand, not only self-service but also sufficient service can be provided to the customer, and so-called “mogiri” work becomes unnecessary, so that labor costs can be greatly reduced.

It is a top view which shows the internal arrangement | positioning of a restaurant store. It is a block diagram for demonstrating the function of the service system for restaurants by embodiment of this invention. It is sectional drawing explaining the outline | summary of the order conveying apparatus used for the service system for restaurants by embodiment of this invention.

Hereinafter, a restaurant service system according to a preferred embodiment of the present invention will be described with reference to the accompanying drawings.

FIG. 1 is a diagram showing an internal arrangement of the restaurant store 10, where reference numeral 12 denotes a customer hall and reference numeral 14 denotes a cooking place.

In the vicinity of the entrance of the customer hall 12, a ticket issuing machine 16 that issues a meal ticket T is installed. As shown in FIG. 2, the ticket issuing machine 16 includes a control unit 18 including a CPU, a menu panel 20 connected to the control unit 18, a printing / ticketing control unit 22 connected to the control unit 18, and the control unit 18. A printing / ticketing means 24 connected to the printing / ticketing control means 22 is provided.

The menu panel 20 is composed of a liquid crystal, an organic EL, or the like, and displays a menu (ordered food and drink) contents (shown in the form of touch keys), input amount, change, etc., and has a touch panel format. It has become. When the menu displayed on the menu panel 20 is touched by the customer, the menu panel 20 outputs the order food content information signal S1.

The printing / ticketing means 24 actually issues the meal ticket T.

The control means 18 inputs the order food / beverage content information signal S1 from the menu panel 20, links the serial number information which is a continuous number to the order food / beverage content information signal S1, and newly performs printing / ticketing control. The signal S2 is formed and output to the printing / ticketing control means 22.

The printing / ticketing control means 22 receives the printing / ticketing control signal S2 from the control means 18, and according to the printing / ticketing control signal S2, the actual order food / drink content (for example, gyudon) and the reference number are provided on the surface. (For example, 0001234) is written, and a meal ticket T (FIG. 1) in which a barcode B (one-dimensional and two-dimensional) indicating the order food and drink number and a serial number is written on the back side.

In the customer hall 12, an order conveyance path 32 of an order conveyance apparatus 30 extending from the cooking place 14 to the inside of the customer hall 12 is installed, and a plurality of tables 34 for four persons are provided on both sides of the order conveyance path 32. Is provided. Counters may be arranged on both sides of the order conveyance path 32.

Control means 36-1, 36-2, 36-3, 36-4... 36-n with food ticket sensors are provided on the surface of each table 34. The control means with food ticket sensor stores in advance seat number information of the seat where the control means with food ticket sensor is arranged. The food ticket sensor reads the order food content information and the serial number information from the barcode B displayed on the back side of the food ticket T, and the information and the seat number information of the seat where the control means with the food ticket sensor is arranged. , And a meal ticket / seat information signal S3 is output.

The kitchen 14 has a main server 40 with a monitor, first and second cooking terminals 42 and 44 having a touch panel monitor, and a touch panel monitor, and the order food and drink in each order transport path 32 of the order transport device 30. First, second and third transfer control means 46, 48 and 50 for controlling the transfer of the container are disposed.

The main server 40 includes control means 52 composed of a CPU or the like, and this control means 52 is connected to the control means 18 of the ticket issuing machine 16 via the input / output control means 53. A cooking terminal control means 54 and an order conveying apparatus control means 56 are connected to the control means 52, and the cooking terminal control means 54 is connected to the first and second cooking terminals 42 via the input / output control means 58. 44, the order transfer device control means 56 is connected to the first, second and third transfer control means 46, 48 and 50 via the input / output control means 58, respectively.

FIG. 3 is a cross-sectional view of the order conveying device 30. The order conveying apparatus 30 includes three order conveying paths 32 described above. Each order conveyance path 32 has a rail 60 extending in the longitudinal direction at the center thereof. A transport tray 62 is installed on the order transport path 32 so as to be reciprocable in the longitudinal direction of the order transport path 32. The transport tray 62 is driven by drive means (not shown) including a motor or the like, and this drive means is started and stopped by the first, second and third transport control means 46, 48 and 50. To be controlled. As a result, the transfer tray 62 on which the ordered food container D is placed is automatically moved to the seat (table 34) of the customer who ordered it.

Next, the actual operation of the restaurant service system 10 according to the embodiment of the present invention described above will be described.

First, when a customer inserts money from the money insertion slot of the ticketing machine 16 and touches a predetermined menu key (gyudon) on the menu panel 20, a gyudon information signal is sent to the control means 18 as an ordered food content information signal S1. Is output. The control means 18 associates the serial number information 0001234 (for example, the 1234th customer in this month) with the beef bowl information signal, and newly forms the serial number 0001234 and the cow bowl signal S2, and prints this The data is output to the ticket issuing control means 22.

The printing / ticketing control means 22 inputs the serial number 0001234 and the gyudon signal S2 from the control means 18, and according to the serial number 0001234 and the gyudon signal S2, the surface is the beef bowl which is the actual order food and drink content. The number 0001234, which is the reference number, is written, and the meal ticket T, in which the beef bowl, which is the order food / drink content, and the barcode B representing the number 0001234, is written on the back side.

The reference number 0001234 and the beef bowl signal S2 are also transmitted to the main server 40. The control means 52 inputs the reference number 0001234 / beef bowl signal S2 via the input / output control means 53 and temporarily stores it, while the reference number 0001234 / beef bowl signal S2 is used for cooking. It outputs to the terminal control means 54.

The cooking terminal control means 54 inputs the reference number 0001234 and the beef bowl signal S2 through the input / output control means 58. According to the serial number 0001234 / gyudon signal S2, one of the first and second cooking terminals 42 and 44 is controlled to display the serial number 0001234 / gyudon on the touch panel. At the same time, one of the first and second cooking terminals 42 and 44 stores the reference number 0001234 and the beef bowl signal S2. The cook looks at the display on the touch panel and starts cooking.

  On the other hand, a customer who has a food ticket is seated in a favorite table that is vacant (here, the third table is labeled 34-3), and the barcode is written on the food ticket. When placed on the control means 36-3 with food ticket sensor with the side down, the control means 36-3 with food ticket sensor reads the barcode B with the food ticket sensor and seat number information of the seat where the customer is seated And the reference number 0001234 / gyudon / seat 3 signal, which is the food ticket / seat information signal S3, is output.

The control means 52 inputs the reference number 0001234 / beef bowl / seat 3 signal via the input / output control means 53 and outputs the reference number 0001234 / beef bowl / seat 3 signal to the cooking terminal control means 54. . The cooking terminal control means 54 receives the reference number 0001234 and the beef bowl signal input to either the first or second cooking terminal 42 or 44 via the input / output control means 58. And the reference number 0001234, beef bowl, and seat 3 are displayed on the touch panel.

In parallel, the control means 52 outputs the reference number 0001234, beef bowl and seat 3 signals to the order conveying apparatus control means 56. The order conveying device control means 56 outputs the reference number 0001234, beef bowl and seat 3 to the first conveying path control means 46 via the input / output control means 58. The transport path control means preferably has a touch panel, and the reference number 0001234, beef bowl and seat 3 are displayed on the touch panel.

The cook refers to the display on the touch panel of the cooking terminal (reference number 0001234 / beef bowl / seat 3) and the display on the touch panel of the first transport path control means 46 (reference number 0001234 / beef bowl / seat 3), and finishes. The contents and seats of the ordered food / drink container D are confirmed, and after confirmation, the ordered food / drink container D is placed on the transport tray 62 of the top order transport path 32 in the figure, and the first transport path control means 46 is placed. The touch panel display (reference number 0001234, beef bowl, seat 3) is touched.

Then, the first transport path control means 46 moves the transport tray 62 on which the ordered food container D is placed to the seat number stored in the storage means of the first transport path control means 46, Then stop. When the customer receives the ordered food container D, the customer returns to the transport tray 62 to the original position. Whether or not the customer has received the ordered food container D can be detected by placing a weight sensor or the like on the transport tray 62.

When the touch panel display (reference number 0001234 / gyudon / seat 3) of the first transport path control means 46 is touched, the display on the touch panel (reference number 0001234 / gyudon / seat 3) is turned off. The above-mentioned display (reference number 0001234 / gyudon / seat 3) on the touch panel (or monitor) of all the control means is turned off.
As described above, the shop side does not need to be squeezed or arranged, and the labor cost is not required, and the customer side does not have to go to the distribution counter like self-service, which is convenient.

In the above-described example, a barcode is used as a method for supporting the information of the reference number and order contents on the meal ticket. However, an IC tag may be arranged on a part of the meal ticket and the information may be written on this. In this case, the food ticket sensor of the control means with food ticket sensor is an IC tag reader.

Further, in the above-described example, it has been described that the conveyance tray 62 is stopped at a predetermined position by controlling the driving unit of the conveyance tray 62 by the conveyance path control unit. However, the following method is used. May be executed.

Stop means for the transport tray 62 is provided at each table position on the transport path, and an IC tag to which the customer's seat number information is input is attached to the ordered food and drink container, and an IC tag reader is attached to each table. The IC tag reader reads the information of the IC tag, and when the read seat number information is for the table, the stop means is operated to stop the transport tray 62. Also good.

The order food / drink container is provided with a container ID for each container, and the customer's seat number information to be stopped by the ordered food / drink container is stored corresponding to the container ID, and based on the seat number information The stop means may be activated.

An IC tag reader as information reading means for the IC tag may be provided in the vicinity of the starting end of the order conveyance path. The distance between the customer's seat and the starting end may be calculated, and the transfer tray 62 may be stopped based on the calculated distance. The IC tag reader of the container D may be provided at each customer's seat position along the longitudinal direction of the order conveyance path.

This IC tag reader may also serve as an IC tag reader as a food ticket sensor.

The seat where the customer is seated may be specified as follows.

First, an entrance store camera 70 is disposed at the entrance of the store, and a ticket issuing camera camera 72 is disposed at the ticket issuing machine 16. The entrance store camera 70 is a camera that confirms that the customer has entered the store, acquires the video of the customer who bought the meal ticket T, and outputs the video information signal.
The ticket-issuing machine camera 72 is a camera that acquires the video (particularly the face) of the customer who bought the meal ticket T and outputs the video information signal.

The entrance store camera 70 and the ticket machine camera 72 are connected to a tracking server 74,
The tracking server 74 receives the video information signal from the in-store camera 70, specifies the customer's person based on the video information signal (for example, by height, hairstyle, clothes, color, etc.) and specifies the in-store camera person. An information signal is generated and output.
When the customer enters the field of view of the ticket machine camera 72, the customer's video information signal is input, and the customer's person is identified based on the video information signal (for example, the customer's face). Feature), a ticket issuing camera camera person identification information signal is generated and output. As will be described in detail later, these in-store camera person identification information signal and ticketing machine camera person identification information signal are sent to the main server 40, and the main server 40 detects when the customer is out of the field of view of the ticketing machine camera 72. , These signals are linked to form a person-specific information signal for the entire customer. In the subsequent tracking of the customer, the information signal from the in-store camera is compared with the person-specific information signal of the entire customer, and a person who has many matching feature points is determined as the customer to be tracked.

In order to track the customer in the customer hall 12 until they are seated, a plurality of tracking cameras 76-1 are arranged in the customer hall so that there is no blind spot, and the customer's video is acquired and the video information signal is output. 76-2, 76-3, 76-4,... 76-n.

These tracking cameras 76-1, 76-2, 76-3, 76-4... 76 -n are connected to the tracking server 74 in the same manner as the ticketing machine camera 72. The tracking server 74 includes an input / output control means 78, a control means 80 constituted by a CPU, and a storage means 82 connected to the control means 80, and tracking cameras 76-1, 76-2, 76-3. , 76-4... 76-n is inputted, and in the same manner as the video information signal from the ticketing machine camera 72, the customer's person is identified based on the video information signal. Perform (for example, according to the customer's facial features, height, hairstyle, clothes, color, etc.), and generate and output an in-store camera person identification information signal.

When the customer goes out of sight of the ticket machine camera 72, the main server 40 inputs the ticket machine camera person identification information signal and the tracking camera person identification information signal, and associates them with the already input food ticket carrying information signal. .

The tracking server 74 tracks and confirms that the customer is seated based on the video information signal from the tracking camera after the customer is out of the view of the ticketing machine camera 72 as described above. The seat number information signal is generated, and the seat number information signal, the ticketing machine camera person specifying information signal, and the tracking camera person specifying information signal are linked to generate a seating information signal and outputting it. For example, in the above example, since the customer is seated at the table 34-3, the tracking server 74 receives the video information signals of the tracking cameras 76-1, 76-2, and 76-3 and receives the tracking camera 76-. 3 confirms that the customer is seated on the table 34-3, generates the seating information signal, and outputs it to the main server 40.

The main server 40 receives the seating information signal from the tracking server, and the ticketing machine camera linked to the food ticket carrying information signal stored in the main server with the ticketing machine camera person identification information signal of the seating information signal The seat number information signal of the seating information signal is associated with the associated food ticket carrying information signal and ticketing machine camera person identification information signal when the same, in light of the person identification information signal, and the kitchen monitor 42 or 44 Are displayed in association with the reference number, the contents of the ordered food and drink, and the seat number. The transportation of the ordered food / drink container is the same as described above.

An escort touch panel terminal 84 is further connected to the main server 40,
The tracking camera constantly monitors the seating state, the tracking server generates a seating state information signal from the monitoring video signal from the tracking camera, and outputs the signal to the main server. The seat number information is illuminated on the status information signal, and when there is an abnormality, the abnormality is displayed on the touch panel of the escort touch panel terminal 84.
As a result, the employee can know the seated state and correct it.

In the above system, the tracking camera and the tracking server can cope with the case where the customer goes to the toilet, or changes the seat after taking a seat. In addition, the seating state can be managed more accurately by combining the seating number information by the meal ticket carrying information signal and the seating number information by the tracking server.

DESCRIPTION OF SYMBOLS 10 Restaurant store 12 Customer hall 14 Cooking place 16 Ticketing machine 18 Control means 20 Menu panel 22 Printing / ticketing control means 24 Printing / ticketing means 30 Order conveyance device 32 Order conveyance path 34 Table 36-1, 2, 3, 4, ..N Control means with food ticket sensor 40 Main server with monitor 42 First cooking terminal 44 Second cooking terminal 46 First transport control means 48 Second transport control means 50 Third transport control means 52 Control means 53 Input / output control Means 54 Cooking terminal control means 56 Order conveying apparatus control means 58 Input / output control means 60 Rail 62 Carrying tray 70 Entrance store camera 72 Ticket machine camera 74 Tracking server 76-1, 2, 3, 4... N Tracking camera 78 Input / output control means 80 Control means 82 Storage means 84 Escort touch panel terminal

Claims (14)

A ticketing machine that issues a food ticket carrying reference number information and order food and drink content information by pressing an order food and drink button,
A first output means for outputting a food ticket carrying information signal which is a signal of information carried on the food ticket;
A kitchen monitor installed in the kitchen,
A ticketing machine camera that captures the video of the customer who bought the meal ticket and outputs the video information signal
In order to track the above-mentioned customers until they are seated, multiple tracking cameras are arranged so that there are no blind spots in the customer hall, acquire the customer's video, and output the video information signal,
Receiving the customer's ticketing machine camera video information signal from the ticketing machine camera, identifying the customer's person based on the ticketing machine camera video information signal, generating and outputting the ticketing machine camera person identification information signal, Based on the customer's tracking camera video information signal from the tracking camera, the customer's person is identified, a tracking camera person identification information signal is generated, the vehicle is tracked until the customer is seated, and the seat number is confirmed. A tracking server that generates an information signal, generates a seating information signal by associating the seat number information signal, the ticket machine camera person identification information signal, and the tracking camera person identification information signal, and outputs the seating information signal, and a main server are provided. ,
The main server inputs and stores the food ticket carrying information signal, and at the same time displays the ordered food and drink and the reference number on the kitchen monitor, and finishes buying the food ticket output by the tracking server. Immediately after the customer's ticketing machine camera person identification information signal is input, the food ticket carrying information signal is linked to the ticket machine camera person identification information signal food ticket carrying information signal, and then the main server is connected to the tracking server. In response to the seating information signal, the ticketing machine camera person identification information signal of the seating information signal is compared with the ticketing machine camera person identification information signal associated with the food ticket carrying information signal stored in the main server, and the same When the seating number information signal of the seating information signal is used, the food ticket carrying information signal and the ticket machine camera person identification information signal Along with the attached string, the serial number on the kitchen monitor to display in association with the order food and drink content and seat number,
As described above, a restaurant service system characterized in that it can be understood where to order the ordered food and drink. Furthermore, an escort touch panel terminal is provided,
The tracking camera constantly monitors the seating state, the tracking server generates a seating state information signal from the monitoring video signal from the tracking camera, and outputs the signal to the main server. The restaurant service system according to claim 1, wherein the seat number information is illuminated on a status information signal, and when there is an abnormality, the abnormality is displayed on the touch panel of the escort touch panel terminal. Further, reading means arranged in each table in front of the seat and / or counter arranged in the customer hall and reading information carried on the meal ticket, storage means storing the seat number information corresponding to the seat, and the reading means When the information carried on the meal ticket is read, the seat number information of the seat is read from the storage means, and the linking means for associating the seat number information with at least the reference number information among the information read by the reading means And an output means for outputting a seat number information signal and a reference number information signal linked by the linking means to the main server, wherein the main server is a seat number information signal linked by the linking means. And the reference number information signal, the food ticket carrying information signal, the ticket machine camera person identification information signal and the seat number associated with each other. Light of the information signal, the abnormality is judged whether there claim 1 or service system for 2 dining options. The restaurant service system according to claim 3, which displays on the touch panel of the escort touch panel terminal when there is an abnormality. The restaurant service system according to claim 3 or 4, wherein the meal ticket carries the reference number information and the ordered food content information by a barcode. The restaurant service system according to claim 3 or 4, wherein the meal ticket carries the reference number information and the ordered food content information by an IC tag. An order food / drink container tray on which the ordered food / drink is placed is arranged on an order conveyance path extending so that the ordered food / drink container can be conveyed from the cooking area to each seat, and the order food / drink container is conveyed to the customer's seat. The restaurant according to any one of claims 1 to 6, further comprising an order conveying device, the order conveying device having stop means for stopping when the ordered food container on the order conveying path comes near the seat position of the customer. Service system. 8. The restaurant service system according to claim 7, wherein an IC tag into which at least the customer's seat number information is input is attached to the order food / drink container, and a stop means operates based on the seat number information. 9. The restaurant service system according to claim 8, wherein the information reading means of the IC tag is provided in the vicinity of the starting end of the order conveyance path. 9. The restaurant service system according to claim 8, wherein the information reading means of the IC tag is provided in the vicinity of the seat position of each customer along the longitudinal direction of the order conveyance path. The order food / drink container is provided with a container ID for each container, and the customer's seat number information to be stopped by the ordered food / drink container is stored corresponding to the container ID, and based on the seat number information The restaurant service system according to any one of claims 7 to 10, wherein the stopping means is operated. 12. The restaurant service system according to claim 11, wherein the container ID information reading means is provided in the vicinity of the start end of the order conveyance path. 12. The restaurant service system according to claim 11, wherein the container ID information reading means is provided at each customer's seat position along the longitudinal direction of the order conveyance path. Furthermore, an entrance store camera is provided at the entrance of the restaurant store to acquire the customer's video at a different angle from the ticket machine camera, and the tracking server is connected to the customer from the entrance store camera and the ticket machine camera. 14. A restaurant according to any one of claims 1 to 13, which receives a video information signal, identifies the person of the customer based on the video information signal, generates a ticket machine camera person identification information signal based on the signal, and outputs the signal. Service system.