JP6590392B1 - Ordering equipment - Google Patents

Abstract

[PROBLEMS] It is possible to improve the operability and work efficiency on the kitchen side with a simple operation, and display the ordered product information in a foreign language selected on the kitchen terminal, thereby preventing misidentification of the product content and work efficiency. An object of the present invention is to provide an order device capable of improving the quality. After the identification code information 90 as the paper print information 70 is read at the kitchen terminal 30, the order terminal information 80 and the ordered product information 50 are sent by shipping the product from the kitchen 5. Can be output to the accounting terminal 40, and the order terminal information 80 and the order product information 50 corresponding to the screen display information 60 can be deleted. [Selection] Figure 10

Description

  The present invention relates to an order device capable of ordering dishes in a store such as a restaurant.

  In a large restaurant such as a family restaurant, an order device using a handy terminal of a restaurant employee is introduced. In this ordering apparatus, a customer service representative such as a waitress who is the restaurant employee carries a handy terminal to serve customers. When a menu item order is received from a customer, the handy terminal is operated to input the menu item order. Then, the input data is transferred to the order management server, and an order receiving operation such as a cooking instruction to the kitchen, issuance of a slip or the like is performed on the server from the data (see Patent Document 1).

  On the other hand, in recent years, there are many calls and orders from customers such as banquets, all-you-can-drink, all-you-can-eat, etc., for example, means for performing processing such as accepting orders from customers at stores such as conveyor belt sushi restaurants As an example, the customer has an order terminal that is a customer terminal placed on each table in the store. For example, by touching a photograph or menu item (product information) displayed on a liquid crystal screen of a tablet computer, Self-ordering devices that perform order processing themselves have been developed and are becoming popular. With such a self-ordering device, customers can make additional orders without waiting for the arrival of employees when they like, so they can eat and drink without stress and prevent the occurrence of order mistakes due to mishearing of employees. Can reduce the number of employees for customer service.

  In such a self-order device having an order terminal which is a customer-side terminal for self-ordering, the customer transmits data related to the order of the menu item selected via the order terminal placed in each table to the order management server. To do. In the server that has received the data, the order receiving process is performed in the same manner as the order device using the handy terminal described above. Thus, the customer can directly place an order by operating (touching) the order terminal (tablet computer).

Thus, even the conventional ordering apparatus that has been improved in efficiency in order processing has been labor intensive in processing after product shipment and accounting processing (settlement processing).
Specifically, when a customer places an order from an order terminal at a store such as a conveyor belt sushi, the order instruction is displayed on the kitchen side display unit, which is a display means on the kitchen side, and the ordered product is cooked. After serving the meal, the shipment was completed, and the cook on the kitchen side operated the key of the management computer or the like to delete the order instruction from the order instruction data. Then, in the accounting process (settlement process), as shown in FIG. 11, when the accounting process is contacted from the customer side, the employee is called and goes to the customer's table to determine the number of dishes, etc. The payment amount (accounting amount) is calculated by inputting it into a dedicated handy terminal etc. that the employee has, then the accounting slip (billing slip) is printed, and the settlement is made by reading the printed slip at the cash register (Accounting) has been carried out, and labor-intensive work was required (see FIG. 11).

  In recent years, there has been a problem of lack of hospitality human resources against the increase in so-called inbound tourists. Specifically, due to the increase in foreign tourists, people who use a language (native language) different from Japanese have more opportunities to visit the store and eat. Especially at stores adjacent to tourist spots, dealing with foreign tourists has had a significant impact on sales and has become increasingly important, and measures such as hiring employees who are fluent in foreign languages have become necessary. ing. On the other hand, it is not easy to secure and hire the corresponding personnel on the store side, even considering the cost. Therefore, an ordering apparatus that provides the contents of a cooking menu in a language that can be understood even by a foreigner who uses a language other than Japanese is being studied (see Patent Document 2).

  Furthermore, in recent years, not only the number of foreign tourists has increased, but with the increasing acceptance of foreign workers and foreign students, many foreigners who speak their native language other than Japanese have become restaurants. As an employee in the kitchen, we work to make food for customers, and there is a need for an order device that displays the contents in a language (for example, native language) that even foreign employees can understand. .

JP-A-2-245967 Japanese Patent No. 5981616

However, after completing the creation of the dish ordered by the cook on the kitchen side, an operation such as operating the keyboard of the computer terminal to delete the data from the order list is not easy to clean. In addition to the unsanitary operation of electronic devices, it takes time to wash your hands with water each time, and electronic devices such as keyboards can cause malfunctions if water drops adhere to them. There was a problem that it was very inefficient and unhygienic considering the effort of the cook's operation procedure to create.
In the case of the conventional technology, an employee is called for each accounting process. For example, in the case of a conveyor belt sushi restaurant, it is necessary to count and input the number of dishes, etc. There was a problem that it was easy, the work efficiency was poor, and the number of employees for the settlement process had to be secured at all times.
In recent years, with the increasing acceptance of foreign students, foreigners who are native speakers of languages other than Japanese are also working to make dishes that are provided to customers as employees in restaurant kitchens. In some cases, such foreign employees have a problem in that, if the ordered product content is only in Japanese, the product content may be misidentified, and the confirmation work is troublesome.

In view of the above problems, the present invention is able to simplify the work and accounting to remove from Sending waiting for data, it is possible to improve the operability and work efficiency of the kitchen side, further, kitchen It is an object of the present invention to provide an order device capable of preventing misperception of product contents and improving work efficiency by displaying order product information in a foreign language selected by a terminal.

The present invention is characterized by the following points. That is, the order device 10 includes a plurality of order terminals 20, a kitchen terminal 30, and an accounting terminal 40, and the order terminal 20 can input order product information 50 that a customer orders from a plurality of product information. The order merchandise information 50 formed from the order terminal 20 is input to the kitchen terminal 30 as the kitchen information, and the screen display information 60 displayed on the display screen in the kitchen 5 and the paper printed on the paper The screen display information 60, which is output to the print information 70, includes the order terminal information 80 for identifying the order terminal 20 and the order product information in one or both of Japanese or a foreign language selected by the kitchen terminal 30. And the paper print information 70 includes at least the order product information 50 in one or both of Japanese or a foreign language selected on the kitchen terminal 30. It appears and the identification code information 90 and identification code capable of reading end information 80 and the order item information 50, a delivery lane 120, 125 from the kitchen 5 connecting the position of customers in the vicinity of the plurality of order terminals 20, A carrier 130 that can deliver the products ordered by the customer on the delivery lanes 120 and 125 to the position of the ordered customer, and the kitchen terminal 30 includes the identification code information 90 as the paper print information 70. to set the destination by reading, after its said that the carrier 130 items from the kitchen 5 is delivered using the delivery lanes 120, 125, the order terminal information 80 and the order item information 50 can be output to the accounting terminal 40, and the order terminal information 80 and the order product information 50 corresponding to the screen display information 60 can be deleted.

Here, “shipping a product from the kitchen 5” means that, for example, in the kitchen 5, a chef who is an employee cooks and creates a product ordered by the customer and sends it to the customer side. Specifically, for example, if the store 7 is a carousel sushi restaurant, create the sushi ordered by the customer and place it on the cooking plate. The sushi plate 110 created in the kitchen 5 is put on the transport bodies 130 and 135 that can travel in the delivery lanes 120 and 125 (so-called express lanes) as described later for transporting the received orders, and shipped to the customer side. It is included.
Here, the “readable identification code” is an identification code that represents a numerical value or a character by the thickness of a striped line, and information such as a number, a character, or a symbol is one-dimensional according to a certain rule. In other words, a so-called one-dimensional bar code that is meaningful only in the horizontal direction is included. The identification code is not limited to this one-dimensional barcode, and further includes a so-called two-dimensional barcode in which dots are arranged in a plane (two-dimensional) vertically and horizontally to represent a lot of information. When this two-dimensional barcode is used, the density can be increased and the information density can be increased as compared with the one-dimensional barcode. In addition, the 2D barcode is highly flexible with respect to the reading direction and reading angle. When a 2D barcode compatible reader is used, it is possible to read from 360 degrees in all directions, and there are no restrictions on the orientation of the object. , Work efficiency can be improved.

In the present invention, when creating a product corresponding to the ordered product information 50 in the kitchen 5, after reading the identification code information 90 as the paper print information 70 in the kitchen terminal 30, the product is shipped from the kitchen 5. Yes. Since this identification code information 90 has the order terminal information 80, information such as the seat number of the shipping address can be included, and it can travel on the delivery lanes 120 and 125 (so-called express lanes) as will be described later. It is not necessary to manually input the setting of the shipping destination of the transporters 130 and 135, and can be automatically set using the data read by reading the identification code information 90.
Further, since the identification code information 90 includes the ordered product information 50, as will be described later, when delivering the ordered product, an indication of which product is to be shipped to the order terminal 20 of the customer who ordered (that is, It is possible to display a product scheduled to be delivered to the order terminal 20 during delivery in the delivery lane 120 as will be described later.
Further, after reading the identification code information 90 as the paper print information 70 in the kitchen terminal 30, the order terminal information 80 which outputs the order terminal information 80 and the ordered product information to the accounting terminal by shipping the product from the kitchen 5 80 and order product information 50 are output to the accounting terminal 40, and the corresponding order terminal information 80 and order product information 50 are deleted from the screen display information 60. As a result, both accounting processing relating to the shipped product and processing for deleting the product shipped from the ordered product information 50 as a list of product information not yet shipped can be performed.

If the customer completes the accounting process at the stage of ordering the product with the order terminal 20, the amount of goods such as dishes that have not been shipped yet and were not provided to the customer will be included in the accounting process. There is a possibility that payment troubles may occur for such a product that has not been provided.
On the other hand, in the present invention, after the identification code information 90 is read, the order terminal information 80 and the ordered product information 50 can be output to the accounting terminal 40 by shipping the product from the kitchen 5. Specifically, for example, when delivery is performed using the carriers 130 and 135 on the delivery lanes 120 and 125 as will be described later, the product scheduled to be delivered to the customer when delivering the product from the kitchen 5 to the store 7 is sent to the order terminal 20. When the product has arrived, a confirmation button for confirming the order contents is displayed on the liquid crystal display device of the order terminal 20, and the customer touches the confirmation button to pay for the product. Is included in accounting. In this way, for undelivered products and products that have not been received by customers, the price of the product is not recorded in the accounting process, and the occurrence of payment troubles for the price of the product can be suppressed. .
Further, by sending the product after reading the identification code information 90, the product can be output to the accounting terminal 40 described above, and the corresponding ordered product information 50 can be deleted from the screen display information 60. As a result, it is possible to suppress forgetting the operation of deleting the order product information 50 etc. from the screen display information 60, and even though the product has already been shipped after forgetting the deletion process. Since the order merchandise information 50 remains without being erased, it is possible to prevent the occurrence of so-called double shipping in which the merchandise is shipped again.
In addition, the order product information 50 can be erased by a simple process of reading data without performing special erasure processing of the data etc. of the ordered product information 50, thereby reducing the processing steps in the kitchen 5. It is possible to improve work efficiency.

  Further, according to the present invention, the screen display information 60 displayed on the display screen in the kitchen 5 includes the order terminal information 80 for identifying the order terminal 20 and one or both of Japanese or a foreign language selected in the kitchen 5. In addition, as the paper print information 70, the order product information 50 in one or both of Japanese or a foreign language selected in the kitchen 5 is displayed.

As a result, even if the person working in the kitchen 5 is a foreigner whose native language is not Japanese, the order can be obtained by selecting the native language in the kitchen 5 as the language for displaying the ordered product information 50. The merchandise information 50 can be recognized quickly and accurately, and it is possible to prevent the occurrence of a mistake that creates and ships a merchandise that the customer has not ordered due to erroneous recognition. As a result, it is possible to shorten the time from ordering food to providing food, and to improve customer satisfaction.
Even foreigners who are native speakers of languages other than Japanese can be assigned to work in the kitchen 5 without confirmation work by Japanese assistance, etc. It is possible to facilitate the planning and management of staff assignment, etc., and to improve profits per employee (improve productivity).

  In addition, by reading the identification code information 90 and then shipping the product, the ordered product information and the like can be output to the accounting terminal 40. It is not output to the accounting terminal 40. As a result, the product corresponding to the product that has not been shipped, ordered, but not yet provided to the customer will not be output to the accounting terminal 40, and payment for the product not provided will be made. Trouble can be prevented.

  Further, the order product information 50 can be deleted by a simple process of reading the identification code information 90 when shipping the product. For example, to delete the order product information 50, operate the keyboard of the kitchen terminal 30 in the kitchen 5, enter the contents separately, and further proceed to the accounting process to settle the shipped product for each customer The input operation process can be processed extremely simply, efficiently and hygienically compared with the case where the input process is performed by operating a keyboard or the like.

  For example, a person who creates a dish touches an electronic device such as a keyboard every time a dish is created, performs an input operation process, and ships as if the shipping process was performed from the ordered product information 50 that is also an ordered product list The input operation process for deleting the merchandise information is performed, and thereafter, the charge of the merchandise is contacted with an electronic device such as a keyboard and the input operation process is performed each time. When comparing the present invention with the present invention, in such an input operation process, the contact operation of an electronic device such as a keyboard that is not easy to clean is unhygienic and each time, for example, a dish such as a sushi chef It takes time and effort to let people wash their hands with water. In addition, electronic devices such as a keyboard may cause a failure when water droplets adhere to them, and are very inefficient and unsanitary considering the operation procedures of a person who creates a dish.

  In contrast, the present invention does not need to touch an unsanitary keyboard or the like many times, is extremely hygienic, can simplify the input operation process, and can be used for the kitchen terminal 30 in the input operation process. Occurrence of failure due to water droplet adhesion can be prevented.

Further, after reading the identification code information 90, by sending the product, the order terminal information 80 and the order product information 50 are output to the accounting terminal 40, and the screen display information 60 to the order terminal information 80 and the order product information 50. It is possible to erase both. As a result, both of the processes are performed separately. For example, for example, the ordered product is placed on the carriers 130 and 135 of the delivery lanes 120 and 125 as described later, and manually placed on the order slip. Compared to the one that visually confirms the seat number listed, manually selects the seat number on the screen of the delivery system, and transports the ordered products on the delivery lanes 120, 125, manually orders It is not necessary to specify the seat of the customer who has been ordered, and the ordered product can be transported.
This is made possible by acquiring the order terminal information 80 and the order product information 50 for identifying the order terminal 20 including the seat number of the customer who ordered by reading the identification code information 90. Thereby, the work efficiency of the work in the kitchen 5 can be improved.
Furthermore, in the present invention, both the screen display information 60 and the paper print information 70 are output. That is, the screen display information 60 is displayed on a display screen in the kitchen 5, and the paper print information 70 is printed on paper in the kitchen 5. For example, when printing is performed on one sheet of paper (for example, one order slip) for each ordered product in the order product information 50, it is visible by managing in paper units (1 order slip unit). This makes it possible to manage the classification of unshipped products and shipped products, thereby facilitating product management at the cooking site. Specifically, for example, by preparing a box for storing unshipped paper for ordered products and a box for storing already-shipped paper, management of unshipped products and shipped products at the cooking site is possible. It is possible to visualize easily by moving the paper.

  The present invention is characterized by the following points. That is, the order device 10 includes a plurality of order terminals 20, a kitchen terminal 30, and an accounting terminal 40, and the order terminal 20 can input order product information 50 that a customer orders from a plurality of product information. The order merchandise information 50 formed from the order terminal 20 is input to the kitchen terminal 30 as the kitchen information, and the screen display information 60 displayed on the display screen in the kitchen 5 and the paper printed on the paper The screen display information 60, which is output to the print information 70, includes the order terminal information 80 for identifying the order terminal 20 and the order product information in one or both of Japanese or a foreign language selected by the kitchen terminal 30. And the paper print information 70 includes at least the order product information 50 in one or both of Japanese or a foreign language selected on the kitchen terminal 30. Terminal code 80 and identification code information 90 as an identification code that can be read from the ordered product information 50 are displayed, and the identification code as the paper print information 70 in the kitchen terminal 30 after shipping the product from the kitchen 5 By reading the information 90, the order terminal information 80 and the ordered product information 50 are output to the accounting terminal 40, and the corresponding order terminal information 80 and the ordered product information 50 are displayed from the screen display information 60. It is characterized by being formed so as to be erased.

Here, “shipping a product from the kitchen 5” includes a case in which a sushi plate 110 on which an ordered sushi is placed is shipped by a normal rotation lane 100.
The “readable identification code” has the same contents as described above.
Specifically, in the present invention, “after the product is shipped from the kitchen 5, the identification code information 90 is read as the paper printing information 70 at the kitchen terminal 30”, for example, in the carousel sushi restaurant, , The sushi plate 110 is placed on the sushi plate table with the seat number ordered in the rotating lane 100 as described later (see the second embodiment), and then sent to the kitchen terminal 30. And the like that read the identification code information 90.

  In the present invention, by creating a product corresponding to the ordered product information 50 in the kitchen 5, after the product is shipped, by reading the identification code information 90 of the paper print information 70 describing the order contents, order terminal information 80 and The ordered product information 50 is output to the accounting terminal 40, and the corresponding ordered terminal information 80 and ordered product information 50 are deleted from the screen display information 60. As a result, both the accounting process for the shipped product and the process for deleting the product shipped from the ordered product information 50 as a list of product information not yet shipped can be performed at a time.

If the customer completes the accounting process at the stage of ordering the product, the amount of goods such as dishes that have not yet been shipped to the customer will be included in the accounting process. Payment trouble may occur for products that were not provided.
On the other hand, in the present invention, after shipping the product, the order product information 50 etc. of the product is output to the accounting terminal 40 at the stage of reading the identification code information, so that the food etc. that was not provided Payment troubles do not occur.
Further, by reading the identification code information 90 after the product is shipped, the order product information 50 and the like are deleted from the screen display information 60 together with the output to the accounting terminal 40 described above, so that the order product is displayed from the screen display information 60. Forgetting the operation of deleting information 50 etc. can be suppressed, and the order product information 50 remains without being deleted even though the product has already been shipped after forgetting the deletion process. Therefore, it is possible to prevent the so-called double shipment that the product is shipped again.

  Further, according to the present invention, the screen display information 60 displayed on the display screen in the kitchen 5 includes the order terminal information 80 for identifying the order terminal 20 and one or both of Japanese or a foreign language selected in the kitchen 5. In addition, as the paper print information 70, the order product information 50 in one or both of Japanese or a foreign language selected in the kitchen 5 is displayed.

As a result, even if the person working in the kitchen 5 is a foreigner whose native language is not Japanese, the order can be obtained by selecting the native language in the kitchen 5 as the language for displaying the ordered product information 50. The merchandise information 50 can be recognized quickly and accurately, and it is possible to prevent the occurrence of a mistake that creates and ships a merchandise that the customer has not ordered due to erroneous recognition. As a result, it is possible to shorten the time from ordering food to providing food, and to improve customer satisfaction.
Even foreigners who are native speakers of languages other than Japanese can be assigned to work in the kitchen 5 without confirmation work by Japanese assistance, etc. It is possible to facilitate the planning and management of staff assignment, etc., and to improve profits per employee (improve productivity).

  Further, by shipping the product and then outputting it to the accounting terminal 40, the premise for output to the accounting terminal 40 is the shipping of the product. As a result, the product corresponding to the product that has not been shipped and has been ordered but not yet provided to the customer will not be output to the accounting terminal 40. Occurrence of payment troubles can be prevented.

  Further, the order merchandise information 50 is erased only by performing a simple process of reading the identification code information 90 after the merchandise is shipped. For example, in order to delete the ordered product information 50 after the product is shipped, the keyboard of the kitchen terminal 30 in the kitchen 5 is operated, the contents are separately input, and the shipped product is settled for each customer. Therefore, the input operation process can be processed extremely easily, efficiently and hygienically as compared with the case where the input process is performed by operating the keyboard or the like to the accounting process.

  For example, a person who creates a dish touches an electronic device such as a keyboard every time a dish is created, performs an input operation process, and ships as if the shipping process was performed from the ordered product information 50 that is also an ordered product list The input operation process for deleting the merchandise information is performed, and thereafter, the charge of the merchandise is contacted with an electronic device such as a keyboard and the input operation process is performed each time. When comparing the present invention with the present invention, in such an input operation process, the contact operation of an electronic device such as a keyboard that is not easy to clean is unhygienic and each time, for example, a dish such as a sushi chef It takes a lot of time and effort when people wash their hands with water, and electronic devices such as keyboards can also cause malfunctions when water drops adhere to them, which is very inefficient when considering the work procedure of the person who creates dishes, It becomes unsanitary.

  In contrast, the present invention reads the identification code information 90 as the paper print information 70 printed on the paper after shipping the product from the kitchen 5, so that the corresponding order terminal information 80 is obtained from the screen display information 60. In addition, the order product information 50 is output to the accounting terminal 40, and the corresponding order terminal information 80 and order product information 50 are deleted from the screen display information 60. As a result, there is no need to touch an unsanitary keyboard, etc., it is extremely hygienic, the input operation process can be simplified, and the occurrence of a failure due to water droplet adhesion to the kitchen terminal 30 in the input operation process is prevented. Can be prevented.

Moreover, both reading the order terminal information 80 and the ordered product information 50 to the accounting terminal 40 and erasing the order terminal information 80 and the ordered product information 50 from the screen display information 60 by reading the identification code information 90 once. Can be performed separately for both processes, for example, by placing the ordered product on the carriers 130 and 135 of the delivery lanes 120 and 125 as described later, and manually Visually confirm the seat number on the order slip, manually select and select the seat number on the screen of the kitchen terminal 30 etc., and transport the ordered products in the delivery lanes 120, 125 Compared to products, it is not necessary to manually designate seats for customers who have ordered, and the ordered products can be transported.
This is made possible by obtaining the order terminal information 80 and the order product information 50 for identifying the order terminal 20 including the seat number of the customer who ordered the order by reading the identification code information 90 once. . Thereby, the work efficiency of the work in the kitchen 5 can be improved.
Furthermore, in the present invention, both the screen display information 60 and the paper print information 70 are output. That is, the screen display information 60 is displayed on a display screen in the kitchen 5, and the paper print information 70 is printed on paper in the kitchen 5. For example, when printing is performed on one sheet of paper (for example, one order slip) for each ordered product in the order product information 50, it is visible by managing in paper units (1 order slip unit). This makes it possible to manage the classification of unshipped products and shipped products, thereby facilitating product management at the cooking site. Specifically, for example, by preparing a box for storing unshipped paper for ordered products and a box for storing already-shipped paper, management of unshipped products and shipped products at the cooking site is possible. It is possible to visualize easily by moving the paper.

  Further, in the order device 10 according to the present invention, a plurality of the kitchen terminals 30 are formed, and for each of the kitchen terminals 30, a language for displaying the ordered product information 50 can be selected. The order product information 50 in one or both of the foreign languages selected by the kitchen terminal 30 is configured to be displayed on the display screen in the kitchen 5.

  According to the present invention, a plurality of kitchen terminals 30 are listed, and for each kitchen terminal 30, the language for displaying the order merchandise information 50 is selected in Japanese or one or both of the foreign languages selected by the kitchen terminal 30. The order merchandise information 50 is displayed on the display screen in the kitchen 5 in the foreign language selected by the kitchen terminal 30.

As a result, the employee (cooker) who is in charge of each kitchen terminal 30 and manufactures a product has a plurality of foreigners who have a native language other than Japanese. Even if the national languages are different, each kitchen terminal 30 selects the language corresponding to the native language of the foreigner, so that the order product information 50 displayed on the display screen in the kitchen 5 can be selected. Can correspond to the native language of each foreigner (see FIG. 9).
Even if multiple foreigners with different native languages are placed in the kitchen 5, the screen display information 60 and the paper print information 70 of each kitchen terminal 30 correspond to the native language of each foreigner. It is possible to prevent troubles such as erroneous shipment of ordered products.
Moreover, since the language used for the screen display information 60 and the paper print information 70 can be selected for each kitchen terminal 30, it becomes possible to select the language for each kitchen terminal 30 by day and by time. It is possible to easily cope with the case where employees in the kitchen 5 shift in time units.

  Further, in the order device 10 according to the present invention, the plurality of order terminals 20 are formed so that product information in one or both of Japanese or a foreign language selected by the customer is displayed for each order terminal 20. It is characterized by that.

According to the present invention, the order terminal 20 displays product information in one or both of Japanese or a foreign language selected by the customer. As a result, even if the customer is a foreigner whose native language is not Japanese, the product information can be displayed in the customer's native language, and the customer can order the product in a language that the customer can understand. You can order products.
In addition, the store 7 side can communicate with store employees and foreign customers in a good and smooth manner, and even employees who are not familiar with Japanese and foreign languages can enjoy foreign customers and products. It is possible to communicate with each other in ordering, to order products accurately, and to shorten the response time of employees on site, thereby reducing customer service.

As a result, in the order terminal 20, for example, a customer whose native language is English orders a product displayed in English on the order terminal 20, and an order of the content, for example, a Chinese who engages in cooking at the kitchen terminal 30 It becomes possible to create a dish by looking at the product information printed in Chinese in the paper print information 70.
Further, in the order device 10 according to the present invention, when the carrier 130 delivers the ordered product, the delivery scheduled product indicating which product is delivered to the order terminal 20 of the ordered customer is displayed. It is characterized by being.

BRIEF DESCRIPTION OF THE DRAWINGS It is 1st Embodiment of this invention, Comprising: It is explanatory drawing which shows the state which has arrange | positioned the order apparatus in the shop and kitchen of a conveyor belt sushi. 1 is a block diagram illustrating a schematic configuration of an order terminal according to a first embodiment of the present invention. FIG. 1 is a block diagram illustrating a schematic configuration of a kitchen terminal according to a first embodiment of the present invention. FIG. It is a 1st embodiment of this invention, Comprising: It is a block diagram which shows schematic structure of an accounting terminal. It is 1st Embodiment of this invention, Comprising: It is explanatory drawing which shows the example of the flow from order processing of a dish to accounting processing. FIG. 2A is an explanatory diagram showing a standard form of paper printing information when paper is printed by the kitchen printer of the kitchen according to the first embodiment of the present invention, and FIG. ) Is an explanatory diagram illustrating an example thereof, (C) is an explanatory diagram illustrating a standard form of paper print information when sub-language printing is ON, and (D) is an explanatory diagram illustrating an example thereof. It is 1st Embodiment of this invention, Comprising: It is explanatory drawing which shows the screen display information displayed on the display screen of a kitchen terminal. It is 1st Embodiment of this invention, Comprising: It is explanatory drawing which shows the combination of the language displayed on the order terminal and the kitchen printer of a kitchen terminal. It is 1st Embodiment of this invention, Comprising: It is explanatory drawing which shows a response | compatibility with the employee and paper printing information in a kitchen terminal. It is 1st Embodiment of this invention, Comprising: It is a flowchart from order processing of a dish to accounting processing. It is 1st Embodiment of the past, Comprising: It is explanatory drawing in the case of performing an accounting process (settlement process). It is 2nd Embodiment of this invention, Comprising: It is explanatory drawing which shows the example of the flow from order processing of a dish to accounting processing.

(First embodiment)
Hereinafter, a preferred embodiment of an order device of the present invention will be described in detail with reference to the drawings.

FIG. 1 is an example of a conveyor belt sushi restaurant where the order device of the present invention is installed.
As shown in FIG. 1, the sushi restaurant is partitioned by a partition wall 6 into a kitchen 5 serving as a sushi restaurant and a restaurant 7 where customers come to eat sushi. Through the opening part (not shown) of the partition wall 6, the shape-like rotation lane 100 is arrange | positioned so that rotation movement between the kitchen 5 and the shop 7 is possible. In addition, the arrangement shape of the rotation lane 100 is not limited to the U shape in a plan view as described above, and may be any other shape such as an I shape, a circular shape, an elliptic shape, or the like.

  The sushi held by the chef along with the sushi material and rice in the kitchen 5 and placed on the sushi plate 110 moves on the rotating lane 100 and moves to the store 7 side. Visitors who come to the store sit on a chair (not shown) on the counter 9 formed around the store side of the rotating lane 100, or when they come to the store with more than one person such as a family member, it forms on the other part Will sit on a chair (not shown) of the table 8 that has been placed. Each table is provided with a seat number as a table number for each table, and each seat of the counter 9 is also provided with a seat number. Passengers sitting at the table 8 seats or at the counter 9 seats are labeled with a seat number label on each table 8 or counter 9 seat so that they can understand what seat number they are sitting at Has been.

Then, in the sitting state, the sushi plate 110 on which the favorite sushi material is placed is picked up from the sushi plate 110 moving on the rotation lane 100 and selected, or as described later. On the transport bodies 130 and 135 of the delivery lanes 120 and 125, which will be described later, the sushi plate 110 on which the sushi material ordered on the order terminal 20 placed on each table 8 or counter 9 in the order device 10 according to the present embodiment is placed. Pick up from and select.
In front of each table 8 in the store 7 and each seat of the counter 9 is a liquid crystal display device capable of touch input operation, which displays a plurality of sushi items as product information on the screen and a customer from among them. An order terminal 20 is arranged which can input the order product information to be ordered by the customer's own touch operation.
In the vicinity of the entrance in the store 7, an accounting terminal 40 to which all order product information for each customer (for each table seat number and for each counter seat number) is transmitted from the kitchen terminal 30 is arranged. An accounting printer 42 is connected.

  In the kitchen 5, the order product information input from the order terminal 20 is displayed on the display screen as the kitchen information, and five kitchen terminals 30 including a tablet computer having a liquid crystal display device capable of touch operation. And the kitchen printer 38 are respectively arranged for cooks A to E as five employees.

  The management apparatus 11 is connected to the five kitchen terminals 30. For example, a general-purpose server computer or a personal computer (PC) is applied to the management device 11. This management device 11 has a database that stores various data such as product information, processing programs, and the like inside, and is connected to the outside via the Internet. Etc. and data exchange is possible. In the present embodiment, the management apparatus 11 is provided separately from the plurality of kitchen terminals 30 as described above. However, the management apparatus 11 is not separately provided as described above, and the kitchen having the same function as the computer is provided. Any one of the terminals 30 may have the same function as the management device 11.

The management device 11 is connected to a kitchen terminal 30, an order terminal 20, an accounting terminal 40, a kitchen printer 38, an accounting printer by wireless communication or wired communication via a network such as a LAN (Local Area Network) constructed in the store. 48, connected to the identification code reader 39.
In the present embodiment, the kitchen terminal 30 and the kitchen printer 38 inside the kitchen 5 and the identification code reader 39 are connected by wire, and some are wired communication, and others are wireless communication. However, all may be connected by wireless communication, or all may be wired communication.
Moreover, the delivery lanes 120 and 125 shown by the one-dot chain line in FIG. 1 are so-called express lanes. In the delivery lanes 120 and 125 as express lanes, each of the transport bodies 130 and 135, which are carts simulating the appearance form of the Shinkansen, for the ordered items received from the customers, respectively, along the delivery lanes 120 and 125, the kitchen 5 and the store. It is formed so as to be able to reciprocate between the two. That is, the carrier 130 provided in the delivery lane 120 can freely move from the end portion 120a on the kitchen 5 side to the end portion 120b on the store 7 side in the delivery lane 120, and can be moved to any position on the delivery lane 120. Can be stopped. Similarly, the transport body 135 provided in the delivery lane 125 can freely move from the end 125a on the kitchen 5 side to the end 125b on the store 7 side in the delivery lane 125, and can be moved to any position on the delivery lane 125. Can be stopped. As described above, as long as the transport bodies 130 and 135 can freely move on the delivery lanes 120 and 125 as described above and can stop at any position, any mechanism within the scope of the prior art is used. There is no particular limitation.
The delivery lanes 120 and 125 and the rotation lane 100 have a positional relationship such that the delivery lanes 120 and 125 are arranged above the rotation lane 100. However, this vertical relationship is not limited to this. These may be reversed, and may be arranged in parallel if there is a space to arrange them.

A series of movements of the carriers 130 and 135 are operated by employees in the kitchen 5.
If the customer sitting on the seat of the table 8 or the seat of the counter 9 does not circulate the sushi plate 110 with the desired sushi on the rotating lane 100, the sushi plate of the predetermined sushi is passed through the order terminal 20. 110 can be ordered. When an order is received from a customer, a sushi plate 110 is prepared in the kitchen 5 by a chef as an employee in the kitchen 5 and is prepared in the kitchen 5 and either of the transport bodies 130 and 135 is prepared. On one side, this sushi plate 110 is placed. When the sushi plate 110 is placed, the transport body 130 is located near the end 120a of the delivery lane 120, and the transport body 135 is located near the end 125a of the delivery lane 125. When the ordered sushi plate 110 is placed on the transport bodies 130 and 135, the cook as the employee reads the identification code information 90 as the paper print information 70 printed by the kitchen printer 38 with the identification code reader 39. Thus, the order terminal information 80 having information such as the seat number of the customer is captured. Thereafter, when the “delivery” button displayed on the liquid crystal display screen of the kitchen terminal 30 is touched with a finger, the transport bodies 130 and 135 are transported from the kitchen 5 to the seat of the customer who ordered the predetermined sushi.
Specifically, the sushi plate 110 ordered by a customer on the table 8 facing the delivery lane 120 or the seat of the counter 9 is conveyed by the carrier 130 of the delivery lane 120 and stopped in front of the ordered customer.

Further, the sushi plate 110 ordered by the customer on the table 8 facing the delivery lane 125 is transported by the transport body 135 of the delivery lane 125 and stopped in front of the customer who ordered.
Here, when a chef as an employee places an ordered sushi plate 110 on the carriers 130 and 135 and touches the “Delivery” button displayed on the liquid crystal display screen of the kitchen terminal 30, the ordered product is displayed. The contents of the ordered product to be delivered are displayed on the liquid crystal screen of the order terminal 20 of the ordered customer. Specifically, for example, the contents (“delivery confirmation screen”) such as “I will deliver it soon. Tuna 2, Hamachi 1, Egg 1” are displayed on the liquid crystal screen of the order terminal 20 of the customer who ordered. Is.
As described above, the delivery information of the ordered product can be notified via the order terminal 20 of the customer who has ordered, so that the ordered customer can grasp the contents of the arrived product.
Instead of the above display or in addition to the above display, the customer who ordered the same content may be notified from the speaker of the order terminal 20 by voice.
In these cases, the customer who ordered the predetermined sushi takes out the sushi plate 110 from the carriers 130 and 135, operates the “confirm” button displayed on the order terminal 20, and then eats and drinks at his / her table 8 or counter 9. can do.
After the sushi plate 110 is taken, the transport bodies 130 and 135 return from the store 7 side to the kitchen 5 side near the ends 120a and 125a of the delivery lanes 120 and 125.

FIG. 2 is a block diagram showing a schematic configuration of the order terminal.
CPU 22 that executes various information processing via bus line 26 ROM 22 that stores programs and product information, RAM 23 that stores variable data such as ordered product information 50 ordered by customers, touch operation on the display screen of the liquid crystal display device Connected to the input unit 24, the display unit 25 capable of displaying various information using the display screen of the liquid crystal display device, the transmitter / receiver 27 for wirelessly transmitting and receiving various information between the kitchen terminal 30 and the accounting terminal 40, etc. ing.

FIG. 3 is a block diagram showing a schematic configuration of the management apparatus 11 and the kitchen terminal 30. As shown in FIG.
A CPU 31 that executes various information processing via a bus line 36, a ROM 32 that stores programs and product information, a RAM 33 that stores variable data such as ordered product information 50 ordered by a customer, and a touch operation on a display screen of a liquid crystal display device Is connected to the input unit 34, the display unit 45 capable of displaying various information using the display screen of the liquid crystal display device, the transmitter / receiver 37 etc. for wirelessly transmitting and receiving various information between the order terminal 20 and the accounting terminal 40. ing. All the kitchen terminals 30 and the kitchen printer 38 are connected to the management apparatus 11 by wire.

FIG. 4 is a block diagram showing a schematic configuration of the accounting terminal 40.
CPU 41 that executes various information processing via bus line 46 ROM 42 that stores programs and product information, RAM 43 that stores variable data such as order product information 50 ordered by customers, touch operation on the display screen of the liquid crystal display device Is connected to the input unit 44, the display unit 45 capable of displaying various information using the display screen of the liquid crystal display device, the transmitter / receiver 47 that wirelessly transmits and receives various information between the order terminal 20 and the kitchen terminal 30. ing.

FIG. 5 shows the flow from the ordering process to the accounting process in the ordering apparatus 10 of the present invention.
First, a customer who visits a store selects a display language by touching the liquid crystal display screen of the order terminal 20 placed on the table 8 or the counter 9 where the customer is seated with a fingertip, and products in that language. Browse information. Specifically, in the present embodiment, the type of sushi that is available at the conveyor belt sushi restaurant that is visited, and what price is set, and the sushi that the customer wants to eat and its The quantity (the number of dishes) can be selected and input by touching a predetermined location on the liquid crystal display screen of the order terminal 20.

  The order product information input from the order terminal 20 is sent to the kitchen terminal 30 as kitchen information by the screen display information (see FIG. 7) displayed on the display screen in the kitchen 5 and the kitchen printer 38 in the kitchen 5. It is output to paper print information (see FIG. 6) printed on one sheet of paper (order slip) for each order.

A chef (sushi chef) as an employee placed in the kitchen 5 places an order based on the screen display information 60 of the kitchen terminal 30 (see FIG. 7) and the paper print information 70 printed on the paper (order slip). Receive, start cooking, create a dish (such as sushi), and complete the dish creation.
Then, before shipping the ordered product, the cook reads the identification code information 90 displayed on the paper print information 70 as the order slip printed by the kitchen printer 38 with the identification code reader 39. I do.
In the ordering apparatus 10 according to the present embodiment, by performing this reading process, the corresponding order terminal information 80 and ordered product information 50 are erased from the screen display information 60 (see FIG. 7), and the carriers 130 and 135 are also included. Thus, information such as the seat number of the delivery destination is taken in.
Then, a chef as an employee places an ordered sushi plate 110 on the transport bodies 130 and 135 and touches a “delivery” button displayed on the liquid crystal display screen of the kitchen terminal 30. When this “delivery” button is operated, the transport bodies 130 and 135 on which the ordered sushi plates are placed move to the position before the seat number of the delivery destination that has taken in the delivery lanes 120 and 125 earlier.
In addition, when the “delivery” button is operated, a screen of the contents of the ordered product to be delivered, a so-called “delivery confirmation screen” is displayed on the liquid crystal screen of the order terminal 20 of the customer who has ordered the ordered product. . Specifically, for example, contents such as “I will deliver soon. Tuna 2, Hamachi 1, Egg 1” are displayed on the liquid crystal screen of the ordering terminal 20 of the customer who ordered, A “confirm” button to let the customer confirm whether the product delivered to the customer is correct as the product ordered by the customer, and a “call staff” button to call the store staff if the product is not correct Is displayed.
Thereby, it is possible to make the customer who has ordered the sushi plate 110 on the transport bodies 130 and 135 arriving soon be an item ordered by the customer, and the ordered customer can surely take the product.
If the delivered product is correct as the ordered product, the customer operates the “confirm” button described above after picking up the product, and if not correct, the “call staff” button for calling the staff. To operate. When the “call staff” button is operated, the fact is notified to the kitchen terminal 30 together with the seat number and ordered product information 50 so that the staff can respond.
When the “confirm” button is operated, the order terminal information 80 and the ordered product information 50 are transmitted to the accounting terminal 40, and the accounting process for the product is counted. At the same time, processing is performed in which the transporters 130 and 135 that have finished the role of delivery return to their initial positions on the delivery lanes 120 and 125 in the kitchen 5.
After delivery, unless the “confirm” button is operated, the display screen of the order terminal 20 is not switched, and the carriers 130 and 135 are formed so as not to move from the front of the delivery destination customer.
In addition, while the “delivery confirmation screen” is displayed on the order terminal 20, it is configured so that other delivery to the seat is not possible.
In addition to the “delivery” button, a “hand carry” button is displayed on the screen of the kitchen terminal 30 for employees to carry the ordered product by hand without using the carriers 130 and 135 of the delivery lanes 120 and 125. If the delivery lanes 120 and 125 are not used, the “hand carry” button is operated.
In the present embodiment, when the identification code information 90 of the paper print information 70 is read by the identification code reader 39, the corresponding order terminal information 80 and the ordered product information 50 are deleted from the screen display information 60. However, it is not particularly limited to this. Specifically, for example, when the “delivery” button or the “carriage” button as described above is operated, the corresponding order terminal information 80 and the order product information 50 are deleted from the screen display information 60. Is also good.
In addition, the position of the seat number of the passenger delivered by the carriers 130 and 135 is captured by reading the identification code information 90, but is not particularly limited to this, and may be set manually. It ’s good. Specifically, for example, the screen displaying the seat number is displayed on the kitchen terminal 30, and the position corresponding to the seat number of the customer ordered by the employee who has read the seat number displayed in the paper print information 70 is touched. By operating, the seat number of the ordered customer as the delivery destination to be delivered by the carriers 130 and 135 may be captured.
In addition, when using the above-mentioned “carriage” button, the “delivery confirmation screen” displayed on the order terminal 20 described above can be confirmed by the employee who carried the ordered product by hand. The order terminal 20 is formed so as not to be displayed.

In this embodiment, a chef in the kitchen as an employee places the ordered product sushi plate 110 on the transport bodies 130, 135 of the delivery lanes 120, 125 and ships the ordered product. The code reader 39 performs a reading process of reading the identification code information 90 displayed in the paper print information 70 as an order slip.
In the order apparatus 10 according to the present embodiment, after the reading process, the delivery process as described above is performed, thereby outputting the order terminal information 80 and the ordered product information 50 to the accounting terminal 40 and the screen display information 60. The corresponding order terminal information 80 and order merchandise information 50 are erased from (see FIG. 7).
In the accounting terminal 40, the customer operates the accounting switch (checkout switch) (not shown) of the order terminal 20, so that the product price of the ordered product information 50 is set for each table number of the table 8 or each seat number of the counter 9. The total amount is calculated and displayed on the accounting terminal 40. Based on the total amount displayed on the accounting terminal 40, accounting processing is performed for each table number of the table 8 or seat number of the counter 9, and the receipt details are output from the accounting printer 48 and settled. Handed to.
The above-described accounting operation processing is performed at the accounting terminal 40 as described above, but is not particularly limited to this. Thus, only the calculated total amount may be transmitted to the accounting terminal 40.

FIG. 6 is an example of paper print information 70 printed on paper by the kitchen printer 38. As shown in the standard form in the case of sub-language printing OFF in FIG. 6A, the paper print information 70 includes an order terminal for identifying which order terminal 20 of the plurality of order terminals 20 is. Information 80 is displayed. The table number (11-19) of the table 8 or the seat number (1-5) of the counter 9 is displayed.
In addition, as the order product information 50, the product name of the ordered product, information on wasabi with and without wasabi, the price of the ordered product, the order quantity of the product with the product name (number of sushi plates), and the time of order Is displayed.
Further, as the identification code information 90, the order terminal information 80 such as the table number described above and the order product information 50 described above displayed as identification codes are printed and displayed.

  In FIG. 6 (B), an example of FIG. 6 (A) is shown, where the seat number 2 of the counter is displayed, and the genuine wasabi with wasabi has 5 dishes and the product price is 180 yen. The order merchandise information 50 of the contents ordered at 11:08 is displayed, and the identification code information 90 in which the contents of the order terminal information 80 and the order merchandise information 50 are displayed is displayed.

As shown in the standard form in the case of sub-language printing ON in FIG. 6C, the paper print information includes order terminal information for identifying which of the order terminals 20 is the order terminal 20. 80 is displayed. The table number (11-19) of the table 8 or the seat number (1-5) of the counter 9 is displayed.
In addition, the order product information 50 includes the product name in Japanese of the order product, and the chef in charge at the kitchen terminal under the Japanese product name in five countries (Japanese, English, Chinese, Korean, Vietnamese) ), The product name in the sub-language selected in advance, information on wasabi, no wasabi, the price of the ordered product, the order quantity of the product with the ordered product name (number of sushi plates 110) The time is displayed.

Also, as the identification code information, the order terminal information 80 such as the table number and the order product information 50 described above, which are displayed as identification codes, are printed and displayed in FIG. 6D. An example is shown, where the seat number 2 of the counter is displayed, isabi with wasabi, and in the sub-language product name, "Sardine", which is the English notation, is 5 dishes, the product price is 180 yen The order product information 50 of the content ordered at 11:08 is displayed, and the identification code information 90 in which the content of the order terminal information 80 and the order product information 50 is displayed is displayed.

  In FIG. 7, screen display information 60 displayed on the display screen as the liquid crystal display device of the kitchen terminal 30 is displayed, and the table number or seat number as the order terminal information 80 and the order product information The presence / absence of wasabi, quantity, product name in Japanese notation, product name in sub-language notation (in English in FIG. 7), price of the ordered product, and order time are displayed in one horizontal row. When the cook reads the identification code information 90 of the paper print information 70 with the identification code reader 39, creates the ordered product and ships the ordered product, and the displayed contents of the read ordered product are displayed on this screen. The description content of the ordered product that is deleted from the information 60 and described under the ordered product is moved up by one. In the present embodiment, the identification code information 90 is displayed on the paper print information 70 as described with reference to FIG. 6, but instead of or in addition to this, the screen display information 60 Similar identification code information 90 may be displayed on the same line.

  In the present embodiment, the screen display information 60 shown in FIG. 7 is displayed on the display screens of all kitchen terminals 30 with the same content other than the sub-language of the product name selected by the cook. Is formed. In the screen display information 60, the role assignment is set by the sushi material created by the five cooks A to E, and each cook is in the order product information 50 displayed on the screen display information 60. , You will create the order items that you share.

  This division of roles depends on the cooking skill and experience of each cook itself, but is not particularly limited to this, and is prepared according to the position of each cook in the kitchen. You may make it determine by the difference in sushi material. Specifically, the true name of the product name displayed in FIGS. 6 (C) and 6 (D) is assigned to the role created by employee B. This is the position where employee B is located. Depending on where the true sushi of sushi is stored near.

  In addition, due to the role of each chef in creating products, the order product displayed in the screen display information 60 is also displayed in front of each chef only for the product name to which each chef is assigned a role. It may be displayed on the kitchen terminal 30. In addition, each kitchen terminal 30 can select whether to display all the ordered product information 50, or to display only the ordered product information 50 to which each chef is assigned a role. You may form in.

  The kitchen printer 38 arranged in front of each cook A to E is included in the product name assigned to each role according to each cook (specifically, the position where each cook is placed). The paper printing information 70 to be printed on the paper is output only when the paper is printed. That is, five kitchen printers A to E are arranged. For example, the true paper print information is printed on only one of the kitchen printers B. That is, the paper (order slip) as the paper print information 70 printed for one piece of order merchandise information is programmed to be only one printed from the kitchen printer B.

  In the present embodiment, since a plurality of kitchen printers 38 are used, printing is set to be performed by any one of the kitchen printers 38 as described above. However, the present invention is not limited to this. Absent. For example, the kitchen printer 38 is printed so that only one central printer of a plurality of cooks is arranged, and the paper printing information 70 of all the ordered products is printed by the single kitchen printer 38. Look at the contents of the order product information 50 and hand it to the chef who is responsible for creating the dish, or the product paper that the chef has printed (the order slip) ) On your own.

As shown in FIG. 8, the product name language (sub-language) displayed on the order terminal 20 and the product name language (sub-language) displayed on the paper print information 70 of the kitchen printer 38 are both customers. Alternatively, it is possible to select from five languages such as Japanese, English, Chinese, Korean and Vietnamese depending on the selection of the cook.
The product language sub-language displayed on the kitchen printer 38 and the product name sub-language displayed on the display screen of the kitchen terminal 30 are set to the same language because they correspond to the same cook. Both may be set to different languages.

  Since the selection of these languages can be set independently by the order terminal 20 and the kitchen printer 38, the degree of freedom of selection can be selected by crossing each other as shown in FIG. It becomes possible. For example, as shown in FIG. 8, in the order terminal d, a Chinese customer selects Chinese and displays the ordered product information. In the kitchen printer E, a Vietnamese chef as a foreign worker If you select Vietnamese as the sub-language of the name, and the sub-language of the paper print information is freely selected so that the sub-language of the product name is displayed in Vietnamese, and if that language crosses, 25 patterns of 5 × 5 are generated.

  In the present embodiment, the product language sub-language type displayed on the order terminal 20 and the product name sub-language type printed on the kitchen printer 38 are all in Japanese, English, and Chinese. However, it is not limited to this, and other languages may be added or replaced with other languages. Further, the type of the sub-language of the product name displayed on the order terminal 20 and the type of the sub-language of the product name printed on the kitchen printer 38 are not necessarily the same in the number of languages as in the above five languages. There is no need to set a different number, such as one of 10 languages and the other of 3 languages.

  As shown in FIG. 9, the five native languages of Japanese employee A, American employee B, Chinese employee C, Korean employee D, and Vietnamese employee E are all different. If an employee enters five kitchen terminals 30 and A to E, which are the kitchen printers 38, the sub-language to be displayed in the order product information 50 of the paper print information 70 is Japanese, Paper (order slip) on which product names in English, Chinese, Korean, and Vietnamese are printed is printed by A to E of each kitchen printer 38 corresponding to each employee.

Using the flowchart of FIG. 10, for example, a food ordering process, a providing process, an accounting process, etc. for a specific customer in the present embodiment, for example, a customer having the same order terminal information 80 facing the same table such as a family The flow of contents will be described.
First, in step 131, whether or not a customer has placed an order by touching product information from among a plurality of product information displayed on the order terminal 20 using the order terminal 20, that is, whether or not order product information has been input. Is determined. If it is determined that there is an order input, the process proceeds to the next step 132. If it is determined that no order is input, the process returns to step 131.

In step 132, display processing is performed in which the order product information ordered by the customer by the touch operation on the order terminal 20 is added to the screen display information of the kitchen terminal 30 (see FIG. 7). Then, the process proceeds to the next step 133.
In step 133, paper print information output processing is performed. Specifically, the order product information 50, the order terminal information 80, and the identification code information 90 in one or both of the Japanese language or the foreign language selected at the kitchen terminal 30 from the kitchen printer 38 are on paper (order slip). Output processing of the paper print information 70 to be printed is performed. Then, the process proceeds to next Step 134.
In step 134, in the kitchen 5, it is determined whether or not the cook has performed the identification code reading process of the ordered product information using the identification code reader 39 and the delivery process as described above. If it is determined that the identification code reading process and the delivery process are performed, the process proceeds to the next step 135. If it is determined that the identification code reading process and the delivery process are not yet performed, the step is performed. Return to 134. In addition, the chef is thoroughly trained in training that the product code is shipped after the identification code reader 39 is used to read the identification code for the ordered product information of the product. Has been.

In step 135, the data of the order terminal information 80 and the order product information 50 is erased for the product shipped from the screen display information 60 (see FIG. 7). Then, the process proceeds to next Step 136.
In step 136, the order terminal information 80 and the ordered product information 50 are output to the accounting terminal 40 for the shipped product. Then, the process proceeds to next Step 137.
In step 137, the checkout of the order terminal 20 operated when the customer pays out for a specific customer (a customer having the same order terminal information 80 such as sitting in the same table 8 seat) (when moving to accounting processing). It is determined whether or not a switch (accounting switch, not shown) has been operated. If it is determined that the settlement switch has been operated, the process proceeds to the next step 138. If it is determined that the settlement switch has not been operated, the process returns to step 131.

In step 138, for a specific customer (a customer having the same order terminal information 80), a calculation process of the total price of the product price of the order product information for each customer based on the order terminal information 80 is performed. Then, the process proceeds to next Step 139.
In step 139, the accounting printer 48 outputs the total amount (settlement amount). Specifically, a billing slip is printed and the billing slip is handed to a predetermined customer. Then, the process proceeds to next Step 140.
In step 140, an accounting process is performed at an accounting register near the entrance, and the customer pays the total amount of money (invoiced amount) described in the billing slip, whereby the accounting process is performed and the receipt is sent to the accounting printer 48. Is printed and handed to the customer, and the process is completed. At that time, if a service ticket or a discount ticket that can be used at the next visit is issued, the ticket is also printed and handed to the customer. Then, all the processes are finished.

  In this embodiment, by having the configuration as described above, the following operations and effects are achieved.

In the present embodiment, customers who visit the store 7 can use the order terminal 20 to order sushi that they want to eat.
For example, in a sushi restaurant, sushi dishes 110 that are not selected by customers in the sushi plate 110 on which sushi items other than the ordered items are placed will always be placed on the rotation lane 100, and the freshness will decrease. Sushi material that is not selected after a certain amount of time must be discarded. As a result, cost loss such as material loss and work loss occurs.
In the present embodiment, the sushi material ordered by the customer using the order terminal 20 is placed on the delivery lanes 120 and 125 for delivery. By using the delivery lanes 120 and 125, the ratio of the sushi material on the rotating lane 100, that is, the ratio of the sushi material other than the custom goods, can be reduced, so that the above-described material loss and work loss can be suppressed. Finally, if only the delivery lanes 120 and 125 are used and the rotating lane 100 is not used, the material loss and work loss can be made as close to zero as possible.

In the present embodiment, when a product corresponding to the ordered product information 50 is created in the kitchen 5, the product is sent from the kitchen 5 after reading the identification code information 90 as the paper print information 70 in the kitchen terminal 30. is doing. Since the identification code information 90 includes the order terminal information 80, information such as the seat number of the shipping destination can be included, and the transporters 130 and 135 that can travel on the delivery lanes 120 and 125 (so-called express lanes). It is not necessary to manually input the shipping destination setting, and can be automatically set using the data read by reading the identification code information 90.
Further, since the identification code information 90 includes the ordered product information 50, when delivering the ordered product, an indication of which product is shipped to the order terminal 20 of the customer who ordered the product (that is, the delivery lane 120). It is possible to display a product scheduled to be delivered to the order terminal 20 at the time of delivery.
Further, after reading the identification code information 90 as the paper print information 70 in the kitchen terminal 30, the order terminal information 80 which outputs the order terminal information 80 and the ordered product information to the accounting terminal by shipping the product from the kitchen 5 80 and order product information 50 are output to the accounting terminal 40, and the corresponding order terminal information 80 and order product information 50 are deleted from the screen display information 60. As a result, both accounting processing relating to the shipped product and processing for deleting the product shipped from the ordered product information 50 as a list of product information not yet shipped can be performed.

If the customer completes the accounting process at the stage of ordering the product with the order terminal 20, the amount of goods such as dishes that have not been shipped yet and were not provided to the customer will be included in the accounting process. There is a possibility that payment troubles may occur for such a product that has not been provided.
On the other hand, in the embodiment of the present application, after the identification code information 90 is read, the order terminal information 80 and the ordered product information 50 can be output to the accounting terminal by shipping the product from the kitchen 5. Specifically, for example, when delivery is performed using the carriers 130 and 135 on the delivery lanes 120 and 125 as will be described later, the product scheduled to be delivered to the customer when delivering the product from the kitchen 5 to the store 7 is sent to the order terminal 20. When the product has arrived, a “confirm” button for confirming the order contents is displayed on the liquid crystal display device of the order terminal 20, and the customer touches the “confirm” button to pay for the product. Is included in accounting. In this way, for undelivered products and products that have not been received by customers, the price of the product is not recorded in the accounting process, and the occurrence of payment troubles for the price of the product can be suppressed. .

Further, by sending the product after reading the identification code information 90, the product can be output to the accounting terminal 40 described above, and the corresponding ordered product information 50 can be deleted from the screen display information 60. As a result, it is possible to suppress forgetting the operation of deleting the order product information 50 etc. from the screen display information 60, and even though the product has already been shipped after forgetting the deletion process. Since the order merchandise information 50 remains without being erased, it is possible to prevent the occurrence of so-called double shipping in which the merchandise is shipped again.
In addition, the order product information 50 is erased by normal processing without performing special erasure processing such as data on the order product information 50, so that the processing steps in the kitchen 5 can be reduced, Efficiency can be increased.

Further, according to the present embodiment, as the screen display information 60, the order terminal information 80 for identifying the order terminal 20 and the order product information 50 in one or both of Japanese or a foreign language selected in the kitchen are displayed. Furthermore, as the paper print information 70, the order product information 50 in one or both of Japanese or a foreign language selected in the kitchen is displayed.
As a result, even if the employee (cooker) working in the kitchen 5 is a foreigner whose native language is not Japanese, the native language is selected in the kitchen 5 as the language for displaying the order product information 50. By doing so, it is possible to quickly and accurately recognize the order product information 50, and it is possible to prevent the occurrence of a mistake that would cause a customer to create and ship a product that has not been ordered due to incorrect recognition. As a result, the speed from the order of cooking to the provision of food can be improved, and the customer satisfaction can be improved.

Even foreigners who are native speakers of languages other than Japanese can be assigned to work in the kitchen 5 without the assistance of the Japanese, making it easier to plan and manage employees Can improve profits per employee (improve productivity).
In addition, the ordered product information 50 can be deleted at the stage of shipping the product and can be output to the accounting terminal 40. As a result, the possibility that the charges corresponding to the products that have not been shipped and that have not yet been provided to the customer will be output to the accounting terminal 40, and payment trouble will occur for the products that have not been provided. Can be suppressed.

  In addition, by reading the identification code information 90 and then shipping the product, the ordered product information can be output to the accounting terminal 40, so that the ordered product information 50 corresponding to the product that has not been shipped is: It is not output to the accounting terminal 40. As a result, the product corresponding to the product that has not been shipped and has been ordered but not yet provided to the customer will not be output to the accounting terminal 40. Occurrence of payment troubles can be prevented.

  Further, the order product information 50 can be deleted by a simple process of reading the identification code information 90 when shipping the product. For example, to delete the order product information 50, operate the keyboard of the kitchen terminal 30 in the kitchen 5, enter the contents separately, and further proceed to the accounting process to settle the shipped product for each customer The input operation process can be processed extremely simply, efficiently and hygienically compared with the case where the input process is performed by operating a keyboard or the like.

  For example, a person who creates a dish touches an electronic device such as a keyboard every time the dish is created, performs an input operation process, and ships as if the shipping process was performed from the ordered product information 50 that is also an ordered product list The input operation process for deleting the merchandise information is performed, and thereafter, the charge of the merchandise is contacted with an electronic device such as a keyboard and the input operation process is performed each time. Comparing such an embodiment with this embodiment, in such an input operation process, the contact operation of an electronic device such as a keyboard that is not easy to clean is unhygienic and each time, for example, a sushi chef It takes a lot of time and effort to wash hands with water, and keyboards and other electronic devices can cause damage if water drops adhere to them. It becomes inefficient and unsanitary.

  Compared to this, the present embodiment does not need to touch an unsanitary keyboard and the like many times, is extremely hygienic, can simplify the input operation process, and the kitchen terminal in the input operation process Occurrence of failure due to water droplets adhering to 30 can be prevented.

Further, the delivery process is performed after the identification code information 90 is read, so that the order terminal information 80 and the ordered product information 50 are output to the accounting terminal 40, and the order display information 80 and the ordered product information 50 from the screen display information 60. It is possible to perform both of these operations separately, and for example, both processes are performed separately. For example, an order is placed on the carriers 130 and 135 in the delivery lanes 120 and 125 described later. Place the product, manually check the seat number on the order slip, manually select the seat number on the screen of the delivery system, and transport the ordered product in the delivery lane 120, 125 Compared to the standard, there is no need to manually specify seats for customers who have ordered, and the ordered products can be transported.
This is made possible by acquiring the order terminal information 80 and the order product information 50 for identifying the order terminal 20 including the seat number of the customer who ordered by reading the identification code information 90. Thereby, the work efficiency of the work in the kitchen 5 can be improved.
Further, in the present embodiment, both screen display information 60 and paper print information 70 are output. That is, the screen display information 60 is displayed on a display screen in the kitchen 5, and the paper print information 70 is printed on paper in the kitchen 5. For example, when printing is performed on one sheet of paper (for example, one order slip) for each ordered product in the order product information 50, it is visible by managing in paper units (1 order slip unit). This makes it possible to manage the classification of unshipped products and shipped products, thereby facilitating product management at the cooking site. Specifically, for example, by preparing a box for storing unshipped paper for ordered products and a box for storing already-shipped paper, management of unshipped products and shipped products at the cooking site is possible. It is possible to visualize easily by moving the paper.

According to the present embodiment, a plurality of kitchen terminals 30 are listed, and for each kitchen terminal 30, the language for displaying the ordered product information 50 is selected in one or both of Japanese or a foreign language selected by the kitchen terminal 30. The order product information 50 is displayed on the display screen in the kitchen 5 in the foreign language selected by the kitchen terminal 30.
As a result, if there are multiple foreigners who have a native language other than Japanese among employees who are responsible for each kitchen terminal 30 and produce products, the foreign languages of those foreigners will be different. Even in such a case, each kitchen terminal 30 selects a language corresponding to the native language of the foreigner, so that the order product information 50 displayed on the display screen of the kitchen terminal 30 in the kitchen 5 The language can correspond to the native language of each foreigner (see FIG. 6).
Even if multiple foreigners with different native languages are placed in the kitchen 5, the screen display information 60 and the paper print information 70 of each kitchen terminal 30 correspond to the native language of each foreigner. It is possible to prevent troubles such as erroneous shipment of ordered products.
Moreover, since the language used for the screen display information 60 and the paper print information 70 can be selected for each kitchen terminal 30, it becomes possible to select the language for each kitchen terminal 30 by day and by time. It is possible to easily cope with the case where employees in the kitchen 5 shift in time units.

According to the present embodiment, the order terminal 20 displays product information in one or both of Japanese or a foreign language selected by the customer. As a result, even if the customer is a foreigner whose native language is not Japanese, the product information (sub language) can be displayed even in the customer's native language, and the product can be ordered in a language that the customer can understand. , You can order products accurately without any problems.
In addition, the store side can communicate with store employees and foreign customers well and smoothly, and even employees who are not familiar with Japanese and foreign languages can order products with foreign customers. Can communicate with each other, order products accurately, and shorten the response time of employees on site, thereby reducing customer service.

  As a result, in the order terminal 20, for example, a customer whose native language is English orders a product displayed in English on the order terminal 20, and an order of the content, for example, a Chinese who engages in cooking at the kitchen terminal 30 It becomes possible to create a dish by looking at the product information printed in Chinese in the paper print information 70.

In the ordering apparatus 10 according to the present embodiment, a foreign employee (cooker) whose native language is other than Japanese in the kitchen 5 uses his / her language as a sub-language to order product information 50 or screen display information 60. Even if it is displayed, the sub-language other than Japanese is not displayed at all on the customer's order terminal 20 or accounting slip, and the fact that the sub-language is used is not notified to the customer. be able to.
Furthermore, since there is a partition wall 6 between the store 7 and the kitchen 5, the customers in the store 7 cannot see the employees in the kitchen 5 at all, and foreign employees cook. It is formed so that it is not understood.
This makes it possible for foreign tourists to come to Japan and eat sushi, a traditional Japanese meal, as a traditional dish created by a chef as a Japanese sushi chef. And can give a sense of security. As a result, it becomes possible to make the meal during the trip deeply so that the number of foreign tourists at the store 7 can be increased.

Further, the order device 10 according to the present embodiment has been described as an example when applied to a conveyor belt sushi restaurant. However, stores to which the order device 10 can be applied are not particularly limited to conveyor belt sushi restaurants, As long as it is a restaurant that provides food and drink such as a restaurant, it can be applied to any store and has the same effects.
Further, in the present embodiment, the counter 9 is formed so that one order terminal 20 is arranged at each seat so that each customer can use the order terminal 20, and the accounting process is performed for each customer. It is formed to be able to. In addition, as shown in FIG. 1, each order table 20 is provided with one order terminal 20, and is formed so that accounting processing or the like can be performed for each table 8. The number of terminals 20 is not limited to one, and a plurality of order terminals 20 may be arranged in each table 8. For example, a plurality of order terminals 20 such as two, three, four, etc. may be arranged in the four person table 8 instead of one. In this way, multiple customers can place orders for each individual, and the accounting process may be performed for each individual even for the same table 8 instead of for each table 8. It becomes possible.

(Second Embodiment)
In the first embodiment described above, the shipment of the ordered product from the customer's order terminal 20 is performed using the carriers 130 and 135 of the delivery lanes (so-called express lanes) 120 and 125 as described above. Then, the order device 10 is applied to a device that does not have the above-described delivery lanes (so-called limited express lanes) 120, 125, and sends out the ordered goods only by the normal rotation lane 100.
In the first embodiment, since it is necessary to capture the seat number of the delivery destination before delivery by the carriers 130, 135, order terminal information having information such as the seat number from the paper print information 70 before delivery. By reading the identification code information 90 such as 80, it is possible to save the trouble of inputting the seat number of the delivery destination.
In the present embodiment, since the normal rotation lane 100 is used for shipping the ordered product, it is not necessary to perform a reading process before the ordered product is shipped, and the ordered product is shipped to the rotating lane 100 together with the sushi plate stand. The identification code information 90 is read.
That is, the ordering device 10 according to the present embodiment reads the identification code information 90 as the paper print information 70 in the kitchen terminal 30 after shipping the product from the kitchen 5, so that the order terminal information 80 and the order The merchandise information 50 is output to the accounting terminal 40, and the corresponding order terminal information 80 and the ordered merchandise information 50 are erased from the screen display information 60.

FIG. 12 is an explanatory diagram showing an example of the flow from the ordering process to the accounting process according to the present embodiment.
The content shown in FIG. 12 is the seat number of the customer who ordered the sushi plate 110 of the ordered product after cooking and completing the product in this embodiment, as compared with FIG. 5 of the first embodiment. Is placed on a sushi plate stand, and flows to the rotating lane 100 to ship out the ordered product, and then the identification code information 90 is read. It is substantially the same as the content described in FIG. 5 of the first embodiment, and the description of the same content is saved.

In the present embodiment, a chef on the kitchen side as an employee places the sushi plate 110 of the ordered product on the rotating lane 100 on the sushi plate table displaying the seat number, After shipping the ordered product, the cook performs a reading process of reading the identification code information 90 displayed on the paper print information 70 as the order slip with the identification code reader 39.
In the order device 10 according to the present embodiment, by performing this reading process, the order terminal information 80 and the ordered product information 50 are output to the accounting terminal 40, and corresponding from the screen display information 60 (see FIG. 7). The order terminal information 80 and the order product information 50 are deleted.
In the present embodiment, after the commodity is shipped from the kitchen 5 on the rotation lane 100, the identification code information 90 as the paper print information 70 printed on the paper is read, so that the corresponding order terminal is obtained from the screen display information 60. The information 80 and the order product information 50 are output to the accounting terminal 40, and the corresponding order terminal information 80 and the order product information 50 are deleted from the screen display information 60. Thus, as in the first embodiment, it is not necessary to touch a non-hygienic keyboard or the like, it is extremely hygienic, the input operation process can be simplified, and the kitchen terminal in the input operation process Occurrence of failure due to water droplets adhering to 30 can be prevented.

Moreover, both reading the order terminal information 80 and the ordered product information 50 to the accounting terminal 40 and erasing the order terminal information 80 and the ordered product information 50 from the screen display information 60 by reading the identification code information 90 once. Is possible. Thereby, compared with what performs each of both processes separately, the work efficiency of the work in the kitchen 5 can be made favorable similarly to 1st Embodiment.
In the present embodiment, even the order device 10 that does not have the delivery lanes 120, 125, so-called express lanes as described in the first embodiment, is the same as that described in the first embodiment. Substantially similar actions and effects can be achieved and applied.
The configuration and operational effects according to the present embodiment are substantially the same as those of the first embodiment except for those described above, and exhibit the same operational effects. .

5 Kitchen 6 Partition wall
7 stores 8 tables
9 Counter 10 Ordering equipment
11 Control device 20 Order terminal
21 CPU 22 ROM
23 RAM 24 Input section
25 Display 26 Bus line
27 Transceiver 30 Kitchen terminal
31 CPU 32 ROM
33 RAM 34 Input section
35 Display 36 Bus line
37 Transceiver 38 Kitchen printer
39 Identification code reader 40 Accounting terminal
41 CPU 42 ROM
43 RAM 44 Input section
45 Display 46 Bus line
47 Transceiver 48 Accounting printer
50 Order product information 60 Screen display information
70 Paper printing information 80 Order terminal information
90 Identification code information 100 Rotation lane
110 Sushi Plate 120 Delivery Lane
120a end 120b end
125 delivery lane 125a end
125b End 130 Conveyor
135 Conveyor

Claims (5)

An order device having a plurality of order terminals, a kitchen terminal, and an accounting terminal,
The order terminal is formed to be able to input order product information that a customer orders from a plurality of product information,
The ordered product information input from the order terminal is output to the kitchen terminal as screen information, screen display information displayed on a display screen in the kitchen, and paper print information printed on paper,
As the screen display information, the order terminal information for identifying the order terminal and the order product information in one or both of Japanese or a foreign language selected in the kitchen terminal are displayed,
As the paper print information, the order product information in one or both of Japanese or a foreign language selected at the kitchen terminal, and an identification code that can at least read the order terminal information and the order product information Information and
A delivery lane connecting the customer's position near the plurality of order terminals from the kitchen, and a transporter capable of delivering the item ordered by the customer on the delivery lane to the customer's position ordered.
Wherein in the kitchen terminal by reading the identification code information as the paper print information to set the destination, after the, by said carrier goods from the kitchen is delivered using the delivery lanes, The order is formed so that the order terminal information and the order product information can be output to the accounting terminal, and the order terminal information and the order product information can be deleted from the screen display information. apparatus. An order device having a plurality of order terminals, a kitchen terminal, and an accounting terminal,
The order terminal is formed to be able to input order product information that a customer orders from a plurality of product information,
The ordered product information input from the order terminal is output to the kitchen terminal as screen information, screen display information displayed on a display screen in the kitchen, and paper print information printed on paper,
As the screen display information, the order terminal information for identifying the order terminal and the order product information in one or both of Japanese or a foreign language selected in the kitchen terminal are displayed,
As the paper print information, the order product information in one or both of Japanese or a foreign language selected at the kitchen terminal, and an identification code that can at least read the order terminal information and the order product information Information and
By reading the identification code information as the paper print information at the kitchen terminal after shipping the product from the kitchen, the order terminal information and the ordered product information are output to the accounting terminal and the screen display An order device characterized in that the order terminal information and the ordered product information corresponding to the information are deleted. A plurality of kitchen terminals are formed,
For each kitchen terminal, a language for displaying the ordered product information is selectable, and the ordered product information in one or both of Japanese or a foreign language selected on the kitchen terminal is displayed on the display screen in the kitchen. The order device according to claim 1, wherein the order device is formed so as to be displayed.   The plurality of order terminals are configured to display product information in one or both of Japanese or a foreign language selected by a customer for each order terminal. The ordering device described.   2. The order according to claim 1, wherein when the transporter delivers the ordered product, an indication of a product to be delivered is displayed as to which product is delivered to the order terminal of the ordered customer. apparatus.