JP6600029B2 - Order system and order method - Google Patents

Description

  The present invention relates to a so-called self-ordering order system in which a customer places an order by operating a terminal at a restaurant and the like, and the ordering method is performed by the ordering system.

  When a customer places an order at a restaurant, in the past, an employee in charge of customer service is often called to the table to place an order. At regular restaurants, the customer service employees are often in charge of serving food, etc., and in times when the store is crowded, it takes time for employees to come to the table, make mistakes in the order, or make mistakes in the meal. There were also mistakes.

  In view of this, an order system is becoming common in which an employee can carry a communication-type ordering terminal dedicated to the employee and accept the order, thereby preventing mistakes in the order and simultaneously performing the ordering operation and the cooking instruction.

  In addition, in order to reduce the burden on employees, an order system (desktop order terminal) in which a dedicated terminal for placing orders is placed on the table and the customer operates the dedicated terminal to place an order has been introduced in part. Yes. An example of this ordering system is shown in Patent Document 1 and Patent Document 2 below.

JP 2010-79380 A JP 2002-83375 A

  In the case of the systems disclosed in Patent Document 1 and Patent Document 2, there is a demerit in that it is possible for the customer to save the trouble of calling an employee by placing a dedicated terminal on the table and making an order by the customer. In addition, there are advantages in that restaurants can eliminate order mistakes and reduce the time and burden of ordering.

  However, the communication order terminal and the desktop order terminal used in Patent Document 1 and Patent Document 2 are generally dedicated terminals and are dedicated computer systems linked to the POS system. The cost must be high.

  Even if the time and burden of ordering can be reduced, it is necessary for the employees to perform the arrangement, and it is undeniable that personnel costs will be incurred.

  Therefore, the inventor of the present application has invented an ordering system that allows customers to perform the serving itself and an ordering method that is performed by the ordering system.

  1st invention is the order system in a restaurant, Comprising: The customer identification information which identifies a customer, the location identification information which identifies the place where the customer was seated, and the information regarding the dish which the customer ordered The customer identification information and the location identification information by bringing the portable terminal used by the customer into contact with or in proximity to the reading device installed on the table that the customer sits and uses. A store information acquisition unit that acquires store visit information from the portable terminal or reading device and stores the store information in the order information storage unit, a dish information storage unit that stores information about dishes provided at the restaurant, and the store information acquisition When the section receives the store visit information and receives a request from the portable terminal used by the customer, the portable terminal stores information about the dish stored in the dish information storage section. Display the information about the dish the customer orders, the customer identification information and the location identification information from the portable terminal, and associate the stored information about the ordered dish with the corresponding customer identification information. When receiving the order processing unit to be stored in the order information storage unit and information indicating that the dish ordered by the customer is completed, an identification number is assigned to the dish, and the customer uses the order information storage unit based on the order information storage unit. And a serving processing unit for sending a notification that the ordered food is completed together with the assigned identification number to the portable terminal.

  With the configuration of the present invention, it is possible to order food using a mobile terminal used by a customer, and at the stage when the food is completed, the customer's mobile terminal is notified. By confirming this notification by the customer, the customer can go to the designated place to take the food and serve himself. As a result, the restaurant can reduce the work related to serving. In addition, depending on the timing at which the customer went to eat, there may be a plurality of dishes that have been cooked. Therefore, as shown in the present invention, an identification number for identifying a dish is included in the notification, while the dish is handed over according to the identification number or placed at a predetermined position, so that the customer can appropriately recognize his / her dish. As a result, there is no mistake in cooking.

  The order information storage unit preferably stores a plurality of the location identification information in association with the customer identification information.

  When a restaurant is used by a large number of people, it is often divided into a plurality of tables. In such a case, it is preferable that orders can be managed collectively. Therefore, by configuring as in the present invention, orders can be managed collectively even when the table is divided into a plurality of tables.

  In addition, by receiving the cooking checkout request and the customer identification information from the mobile terminal used by the customer who has received the food, the total amount of the food ordered by the customer stored in the order information storage unit is calculated. It is desirable to have a settlement processing unit.

  According to the above configuration, an efficient settlement process can be performed in a restaurant that performs settlement every time a meal is taken.

  Further, the customer identification information read from the portable terminal at the cash register terminal and the request for the cooking settlement process are received from the cash register terminal or the portable terminal, and the order information storage is performed based on the received customer identification information. It is desirable to have a settlement processing unit that calculates the total amount of dishes ordered by the customer stored in the unit.

  With the above configuration, cooking can be settled together. In addition, a mobile terminal used by a customer can be used as a slip. As a result, it is possible to save slips and to perform processing relating to settlement automatically and quickly.

  2nd invention is a server provided with the order information storage part which memorize | stores the information regarding the dish which the customer of the restaurant ordered, and the dish information storage part which memorize | stores the information regarding the food provided in a restaurant, and the cooking place of a restaurant A cooking ordering method performed by an ordering system comprising a kitchen terminal installed in a portable terminal used by the customer on a reader installed on a table used by the customer sitting The store visit information including the customer identification information and the location identification information is obtained from the portable terminal or the reading device and stored in the order information storage unit by contacting or approaching the store, and the store visit information is acquired. When receiving a request from the mobile terminal used by the customer, the mobile terminal displays information related to the dish stored in the dish information storage unit, and the customer orders Receiving information related to the customer identification information and the location identification information from the portable terminal, and storing the information related to the ordered food in the order information storage unit in association with the stored corresponding customer identification information; , Sending to the kitchen terminal information related to the food ordered by the customer received from the mobile terminal, the customer identification information and the location identification information, and displaying the customer order from the kitchen terminal. The information indicating that the dish is completed is received, an identification number is assigned to the completed dish, and the ordered dish together with the assigned identification number is assigned to the portable terminal used by the customer based on the order information storage unit. Sending a completed notification.

  By using the ordering system and ordering method of the present invention, it is possible to reduce the time and burden required for the employee's serving, so that it is possible to further reduce the number of employees at restaurants. In addition, there is a possibility that a mistake will occur when the customer performs the arrangement, but it is possible to prevent the mistake by configuring as in the present invention.

It is an example of the conceptual diagram which shows the whole structure of the order system of this invention. It is a figure which shows an example of the hardware constitutions of a server typically. 3 is a flowchart schematically illustrating an example of a processing process of the order system according to the first embodiment. It is a figure which shows an example of a dish information storage part typically. It is a figure which shows an example of an order information storage part typically. It is a figure which shows typically an example of the order information storage part of an initial state. It is a figure which shows typically an example of the portable terminal on which cooking information was displayed. It is a figure which shows an example of the screen which confirms an order typically. It is a figure which shows typically an example of the screen displayed on a kitchen terminal. It is a figure which shows typically an example of the order information storage part after completion of cooking. It is a figure which shows typically an example of the screen displayed with the kitchen terminal after completion of cooking. It is an image figure of the state in which a customer takes a dish by deshap. It is a figure which shows typically an example of the screen which notifies completion of cooking. 10 is a flowchart schematically illustrating an example of a processing process of the order system according to the second embodiment. It is an example of the other conceptual diagram which shows the structure of the whole order system of this invention. 12 is a flowchart schematically illustrating an example of a processing process of the order system according to the third embodiment. It is a figure which shows typically an example of the order information storage part at the time of also ordering from a table terminal. 14 is a flowchart schematically illustrating an example of a processing process of the order system according to the fourth embodiment. It is a figure which shows typically an example of the order information storage part at the time of ordering also from several table terminal. It is an example of the other conceptual diagram which shows the structure of the whole order system of this invention. 10 is a flowchart schematically illustrating an example of a processing process of an ordering system according to a sixth embodiment. It is a figure which shows typically an example of the order information storage part in the case of not using a portable terminal. It is a figure which shows typically an example of the order information storage part after completion of cooking when not using a portable terminal. 14 is a flowchart schematically illustrating an example of a processing process of an ordering system according to a seventh embodiment.

  An example of the overall configuration of the order system 1 of the present invention is schematically shown in FIG. In the order system 1 of the present invention, a management server 2 used by a store such as a restaurant or a management company, a reading device 3 installed in each restaurant, a kitchen terminal 6 installed in a kitchen for cooking, Is used. In addition, if necessary, the cash register terminal 5 installed at a place where the checkout process of each restaurant is further performed, the portable terminal 4 used by the customer, the table terminal 7 installed on the table where the customer is seated and placing an order, Is used.

  In the present invention, there are mainly the following six embodiments. In the case where an order is made using the mobile terminal 4 used by the customer as the first embodiment, and when payment is made when the ordered food is received (Example 1), the customer uses as the second embodiment. In the case where an order is made using the portable terminal 4 to be used, and when payment is made collectively at the end when leaving the store (Example 2), the portable terminal 4 and the table terminal 7 are used as the third embodiment. In the case of performing an order using the mobile terminal 4 and the table terminal 7 as a fourth embodiment, When payment is made collectively at the end when leaving the store (Example 4), as in the case of placing an order using the table terminal 7 as the fifth embodiment, the payment is made when receiving the ordered food. Case (Example 6), Sixth Embodiment A case of an order by using the table terminal 7 and, upon exiting the store, the case when performing finally together incidental (Example 7). The above embodiment is an example of a typical example of the ordering system 1 of the present invention, and the present invention is not limited to this.

  The management server 2 includes an arithmetic device 70 such as a CPU that executes arithmetic processing of a program, a storage device 71 such as a RAM and a hard disk for storing information, a display device 72 such as a display (screen), a keyboard and a pointing device ( An input device 73 such as a mouse or a numeric keypad, and a communication device 74 that transmits and receives processing results of the arithmetic device 70 and information stored in the storage device 71 via a network such as the Internet or a LAN. Each function (each unit) realized on the computer is executed when a unit (program, module, etc.) for executing the process is read into the arithmetic unit 70. When the information stored in the storage device 71 is used in the processing, each function reads the corresponding information from the storage device 71 and uses the read information for processing in the arithmetic device 70 as appropriate. FIG. 2 schematically shows an example of the hardware configuration of the management server 2. Further, the processing in the management server 2 may be distributed in function in a plurality of servers (including computer terminals). Moreover, the management server 2 may be managed and operated so that a restaurant information providing company or the like can use the plurality of restaurants. Moreover, you may manage and operate for every restaurant.

Each means in the present invention is only logically distinguished in function, and may be physically or practically the same area.
Example 1

  A first embodiment of the ordering system 1 of the present invention will be described. The present embodiment is a case where an order is made using the mobile terminal 4 used by a customer, and payment is made when receiving the ordered food.

  In the order system 1 of the present invention, a management server 2, a reading device 3, a portable terminal 4, a cash register terminal 5, and a kitchen terminal 6 are used.

  The portable terminal 4 is a portable communication terminal used by a customer, and is a terminal that is brought into contact with or close to the reading device 3 and the like. The mobile terminal 4 is a terminal having a communication function such as a mobile phone (including a smartphone), a PHS, a PDA, and a tablet computer. The storage device 71 of the mobile terminal 4 preferably stores identification information (customer identification information) for identifying the customer. Furthermore, the mobile terminal 4 may store predetermined application software. Using this application software, it is possible to execute processing for displaying a menu and ordering in the ordering system 1 of the present invention. When application software is not used, the same processing as described above can be realized using a so-called web browser.

  The reading device 3 is a terminal installed in each restaurant, and by contacting or approaching the mobile terminal 4, the customer identification information stored in the mobile terminal 4 and which reading device 3 in the restaurant. Is notified to the management server 2 as at least store visit information, which indicates whether or not the user is seated on a table or chair on which is installed. The reader 3 is preferably installed in units of tables, but is not limited thereto, and may be in units of chairs (particularly in the case of counter seats). The reading device 3 stores the above-described reading device identification information.

  Note that the place where the customer is seated can be identified by a table or chair, but as identification information (location identification information), reader identification information is used below. However, identification information for identifying a table or chair may be used instead of the reader identification information. These are collectively referred to as location identification information. Further, a correspondence relationship between the reader identification information and the identification information for identifying the table or chair may be stored. In this case, when the reader identification information is received, information for identifying the table or chair can be specified based on the correspondence relationship.

  There are various communication methods for performing contact or non-contact communication between the reading device 3 and the portable terminal 4. For example, RFID such as NFC (Near Field Communication) is an example. However, the present invention is not limited to this.

  The reading device 3 reads the customer identification information stored in the portable terminal 4 and transmits the read customer identification information, the reading device identification information, and the visit date / time information to the management server 2. The reading device 3 capable of communication over a network is a device capable of communicating over a network (for example, a POS cash register or a computer terminal) connected to the reading device 3 in addition to a communication function built into the reading device 3 itself. Etc.).

  Furthermore, the portable terminal 4 may not have a communication function for communicating with the reading device 3. In this case, a predetermined sound (a unique sound for each reading device 3) is reproduced from the reading device 3. Then, when predetermined application software (application software for performing processing to be described later) is activated on the mobile terminal 4, when the mobile terminal 4 is brought close to the mobile terminal 4, the reader 3 is identified by recognizing the sound with the application software. The corresponding reader identification information is specified. Then, the reader identification information, customer identification information, and store visit date / time information recognized by the application software of the portable terminal 4 are sent to the management server 2.

  By performing the processing as described above, information (visit information) indicating that the reader 3 or the portable terminal 4 has visited the management server 2 is sent.

  The management server 2 includes a store visit information acquisition unit 20, a dish information storage unit 21, an order processing unit 22, a serving processing unit 23, a settlement processing unit 24, and an order information storage unit 25.

  The store visit information acquiring unit 20 acquires customer identification information, reader identification information, store visit date / time information, and the like from the reader 3 or the portable terminal 4 and stores them in the order information storage unit 25.

  The dish information storage unit 21 stores information on dishes that can be ordered for each restaurant. FIG. 4 schematically shows an example of the dish information storage unit 21. As the dish information, dish identification information (cooking ID), dish name, unit price, image information (or information in a storage area in which image information is stored), etc. that can identify the dish may be stored. It is not limited to this. The dish information stored here is sent to the customer's mobile terminal 4 and can be selected by the customer.

  The order processing unit 22 extracts the dish information stored in the dish information storage unit 21 and displays it on the mobile terminal 4 of the customer. In this case, by specifying the reading device identification information by referring to the order information storage unit 25 based on the customer identification information, the restaurant where the customer has entered is specified, and the food information of the restaurant Should be extracted.

  Further, the order processing unit 22 receives from the customer's mobile terminal 4 the selected dish (the dish to be ordered), the number of pieces of information (order information), and the serving information indicating whether the customer himself / herself is serving, and the order information. The data is stored in the storage unit 25. At this time, it is preferable to receive it together with the customer identification information of the customer. In addition, the received order information, information indicating where the order is from, and information indicating whether the customer himself / herself is serving are sent to the kitchen terminal 6 for display. Information indicating the order from which the order is placed is a table number or chair number corresponding to the reader identification information (in the following description, simply referred to as a table number. Note that the table or chair may not be a number if it can be uniquely identified) Etc. may be displayed. Since the reader identification information is fixedly installed, if the reader identification information can be specified, it is possible to specify which table or chair is the order from the customer. It is preferable to store the correspondence between the reader identification information and the table or chair seat. Further, since the reading device identification information is stored in the order information storage unit 25 in association with the customer identification information, it may be referred to.

  Upon receiving notification from the kitchen terminal 6 to be described later that cooking of the dish ordered by the customer is completed, the serving processing unit 23 assigns an identification number (cooking number) to the mobile terminal 4 of the customer who ordered the dish. On the other hand, a cooking completion notification is sent together with the cooking number to the effect that cooking has been completed.

  When a predetermined operation is performed on the portable terminal 4, the checkout processing unit 24 calculates the total amount of the ordered food based on the order information stored in the order information storage unit 25, and sends it to a POS register or the like. Here, the predetermined operation refers to the management server 2 (depending on the case) from the portable terminal 4 by pressing the “settlement” button on the portable terminal 4 or by bringing the portable terminal 4 into or close to the cash register terminal 5. The customer identification information of the customer and the request for the settlement process may be sent to the cashier terminal 5). Further, the settlement processing unit 24 may store settled information in the order for which the settlement has been completed for the order in the order information storage unit 25.

  In addition, when the customer goes to the cashier terminal 5 and performs checkout after taking the food, the customer performs the above-described operation or the like on the portable terminal 4 so that the processing in the checkout processing unit 24 is executed. The person in charge may be at the cash register terminal 5 and the checkout process may be performed manually. In this case, the settlement processing unit 24 may not be provided.

  The order information storage unit 25 stores information on dishes ordered by customers. FIG. 5 schematically shows an example of the order information storage unit 25. The order information storage unit 25 indicates customer identification information, reader identification information, table number indicating the seating location of the customer in the store, date and time of visit, information on ordered food, order date and time, and whether the customer himself / herself is serving. Information such as a flag, a flag indicating completion of cooking, and a flag indicating completion of adjustment are stored. Instead of the reader identification information, only the table number indicating the ordered table or chair seat may be stored.

  The cash register terminal 5 is a register provided with a reading device 3 installed at a place where a settlement process is performed. Like the reading device 3 described above, the portable terminal 4 is brought into contact with or close to the portable terminal 4. The customer identification information stored in is read. In addition, when it is possible to operate the checkout process from the portable terminal 4, the cashier terminal 5 may not be provided with the reading device 3. The cash register terminal 5 may be a POS cash register. Further, the cashier terminal 5 does not need to perform processing such as reading the mobile terminal 4 when the person in charge of the checkout performs it manually.

  The kitchen terminal 6 is a terminal installed at a place where cooking is performed. On the kitchen terminal 6, the order information to be cooked is displayed based on the order information received by the order processing unit 22. In addition, with respect to cooked order information, the cooked information can be stored in order information by performing a predetermined operation on the kitchen terminal 6, for example, by inputting the cooked information by selecting the order information on the touch panel type kitchen terminal 6. Stored in the unit 25. Specifically, the “cooked” flag in the order information storage unit 25 is changed from “not yet” to “completed”. Thereby, the display of the order information is erased from the kitchen terminal 6.

  Next, an example of the processing process of the order system 1 in the present embodiment will be described with reference to the flowchart of FIG.

  After entering the restaurant and being guided to the seat, the customer brings his / her portable terminal 4 into contact with or close to the reader 3 installed on the table (S100). Thereby, the customer identification information stored in the portable terminal 4 is read by the reading device 3 (S110), and the customer identification information, the reading device identification information, the store visit date / time information (the portable terminal 4 is brought into contact with or close to the reading device 3). Date / time information) is transmitted from the portable terminal 4 or the reading device 3 to the management server 2, and is acquired by the store visit information acquisition unit 20 of the management server 2 (S120). For example, when the customer identification information is “12345”, the reading device identification information is “A1234”, and the visit date and time is “October 25, 2011, 17:00”, these are the mobile terminal 4 or the reading device. The information is sent from the apparatus 3 to the management server 2 and is acquired by the store visit information acquisition unit 20 of the management server 2.

  When the mobile terminal 4 is brought into contact or in proximity, various methods can be adopted depending on the type of the mobile terminal 4, and the predetermined application software stored in the mobile terminal 4 is activated or brought into proximity. Alternatively, they may be brought into contact or close to each other without being activated. This can be changed at any time according to the specifications of the portable terminal 4 and the reading device 3.

  When the store visit information acquisition unit 20 acquires the customer identification information, the read device identification information, the store visit date / time information, and the like from the portable terminal 4 or the reading device 3, it stores them in the order information storage unit 25. An example of the order information storage unit 25 in this state is shown in FIG. At this time, the store visit information acquisition unit 20 extracts a table number corresponding to the reading device identification information from a correspondence table (not shown) with a table number stored in association with the reading device identification information, The order information is stored in the order information storage unit 25.

  When the customer performs a predetermined operation with the application software of the portable terminal 4 to make a dish information display request (menu display request), the management server 2 receives the request, and the order processing unit 22 The dish information stored in the storage unit 21 is extracted and sent to the portable terminal 4. Then, the portable terminal 4 displays the dish information received from the management server 2 in a menu format (S130). FIG. 7 schematically shows an example of the portable terminal 4 on which the dish information is displayed.

  Then, the customer sequentially selects the dishes he / she wants to order from the dish information displayed on the portable terminal 4 and places an order. That is, select the dishes you want to order and the number of dishes. If the user chooses to go to cook, he selects a button indicating that. If it is determined that all the dishes in the store are to be picked up, there is no need to select to go to pick up. In this way, when the information indicating the dish to be ordered, the number of the food to be ordered, and whether to go is selected, for example, by pressing the “order confirmation” button, the information is managed from the portable terminal 4 together with the customer identification information. Sent to the server 2. For example, if the customer chooses “sashimi” and “yakitori”, two “salads”, and “yakitori” and “salad” choose to go for their own, “confirm order” By pressing the button, the customer identification information “12345” and each dish identification information are sent to the management server 2 from the portable terminal 4 as order information.

  When a customer places an order, it is preferable to display the order confirmation screen as shown in FIG.

  The order processing unit 22 of the management server 2 receives such information (S140) and stores it in the order information storage unit 25. An example of the order information storage unit 25 in this state is shown in FIG. Then, the order processing unit 2222 specifies reading device identification information (or identification information of a table seat or a chair seat) based on the customer identification information, and “sashimi” as new order information for the kitchen terminal 6. Information of one additional order, one “yakitori”, one “salad” and reading device identification information (or identification information of a table or chair seat) are displayed. FIG. 9 shows an example of the kitchen terminal 6. In FIG. 9, not the reading device identification information but the identification information of the table on which the reading device 3 is installed is displayed. This can be displayed based on the correspondence between the above-described reader identification information and the table or chair seat.

  In the kitchen, cooking is performed based on the order displayed on the kitchen terminal 6. And after cooking is complete | finished, it inputs as cooking completed by touching the information of the said order of the kitchen terminal 6, for example. As a result of this input, the cooked flag in the order information stored in the order information storage unit 25 changes from “not yet” to “completed”, and the display of the information is erased or highlighted on the kitchen terminal 6.

  For example, when the cooking of the salad is finished, touching “salad” on the kitchen terminal 6 makes an input as having been cooked. As a result, the cooked flag of “salad” in the order information storage unit 25 is changed to “done”, and “salad” is highlighted from the display of the kitchen terminal 6. FIG. 10 schematically shows an example of the order information storage unit 25 in this state. FIG. 11 schematically shows an example of the kitchen terminal 6 in this state.

  Further, in the kitchen, in addition to the above processing, the completed dish is handed over to the person in charge of the serving, and the person in charge of the serving places this dish in a predetermined place while viewing the display on the kitchen terminal 6. At this time, in order to distinguish from other dishes, as will be described later, the order number notified to the mobile terminal 4 of the customer who ordered the dish is displayed together with, for example, deshap. FIG. 12 shows an image diagram thereof. In addition, as shown in FIG. 9, the mark “come to pick up” is not displayed for dishes that the customer does not want to go to pick up on their own. The person in charge should carry it to the table.

  In addition, the serving processing unit 23 monitors the order information storage unit 25, and the “cooked” flag is changed from “not yet” to “dish” for the dish ordered by the customer and selected to be served by the customer himself / herself. When it is `` completed '', the customer identification information that ordered the dish is specified, and the customer terminal of the customer having the customer identification information has completed cooking of the ordered dish, information such as completed dish and dish number (S150). When this notification is received by the mobile terminal 4, a cooking completion notification screen as shown in FIG. 13 is displayed on the mobile terminal 4, and when the customer visually recognizes the notification, the mobile terminal 4 is brought to the predetermined location. Go to get food until. This notification is sent from the management server 2 to the portable terminal 4 as a function of application software provided in the portable terminal 4 from the management server 2 to the portable terminal 4 for a control instruction to display a cooking completion notification screen. You can do it. This control instruction includes information such as completed dishes and dish numbers.

  In addition, when the serving processing unit 23 performs the above notification, the cooking that has been completed in the kitchen terminal 6 is changed to “notified” to indicate that a cooking completion notification has been made to the customer.

  The user goes to deshap and the like, and takes the dish he ordered with reference to the dish number displayed on the mobile terminal 4. And it moves to the cash register terminal 5 with the ordered dish.

  The user presses the “settlement” button on the mobile terminal 4, or touches or brings the mobile terminal 4 in contact with the cash register terminal 5, so that the request for the settlement process of the ordered dish and the customer identification information are stored in the mobile terminal 4 or the cash register. The data is sent to the management server 2 via the terminal 5 (S160). When the settlement processing unit 24 of the management server 2 receives the request for the settlement process, it is the dish information that the customer has ordered based on the customer identification information and has a cooked flag, and there is no settled flag. The dish and its amount are extracted from the order information storage unit 25, and the total amount is calculated (S170).

  The calculated total amount is sent from the management server 2 to a POS register, etc., and the amount is displayed, and the customer pays for it (S180). Further, after the settlement is completed, the settlement completion is sent from the POS register or the portable terminal 4 to the management server 2, and when the settlement processing unit 24 of the management server 2 accepts the settlement completion flag is set for the order information. Change from "Not" to "Done".

  In addition, the adjustment processing such as the total amount is not sent from the management server 2 to the POS cash register, but is sent from the management server 2 to the portable terminal 4 or the cash register terminal 5, and information can be acquired from the payment processing to be executed. .

  In addition, the user may bring the mobile terminal 4 into contact with or close to the cash register terminal 5, and the person in charge of payment may specify a dish based on the order number and settle the dish. In this case, when the checkout person inputs the order number to the cash register terminal 5, the cash register terminal 5 provides the management server 2 with the cooked flag having the cooked flag and having no cashed flag. The total amount is extracted from the order information storage unit 25. Then, the calculated total amount may be sent from the management server 2 to a POS cash register or the like, the amount may be displayed, and the customer may pay for it.

  In this way, the customer performs a checkout process at the stage where he / she has taken the dish, and when that is finished, he returns to his seat and eats and drinks.

When the customer places an additional order, the predetermined information is again displayed on the portable terminal 4 so that the dish information is displayed in the same manner as described above and the order process is performed.
(Example 2)

  Next, a second embodiment of the order system 1 of the present invention will be described. The present embodiment is a case where an order is made using the mobile terminal 4 used by a customer, and when the customer leaves the store, the final settlement is performed. The description of the same parts as those in the first embodiment will be omitted.

  In the present embodiment, unlike the first embodiment, the payment is not performed when the food is taken, but is settled together at the end when leaving the store, so S200 to S250 are S100 to S150. It is the same.

  The user goes to take a dish that has been cooked, such as deshaps, and takes the dish he ordered with reference to the dish number displayed on the mobile terminal 4. Then, with the ordered food, return to your seat and eat and drink.

  When the customer places an additional order, the predetermined information is again displayed on the portable terminal 4 so that the dish information is displayed in the same manner as described above and the order process is performed.

  When such a process is repeated and the customer leaves the store, the order is accepted by pressing the “settlement” button on the portable terminal 4 or by bringing the portable terminal 4 in contact with or close to the cash register terminal 5. , The settlement request, and customer identification information are sent to the management server 2 via the portable terminal 4 or the cash register terminal 5 (S260). When the settlement processing unit 24 of the management server 2 receives the request for the settlement process, it is the dish information that the customer has ordered based on the customer identification information and has a cooked flag, and there is no settled flag. The dish and its amount are extracted from the order information storage unit 25, and the total amount is calculated (S270).

  The calculated total amount is sent from the management server 2 to a POS register, etc., and the amount is displayed, and the customer pays for it (S280). Further, after the settlement is completed, the settlement completion is sent from the POS register or the portable terminal 4 to the management server 2, and when the settlement processing unit 24 of the management server 2 accepts the settlement completion flag is set for the order information. Change from "Not" to "Done".

In addition, the adjustment processing such as the total amount is not sent from the management server 2 to the POS cash register, but is sent from the management server 2 to the portable terminal 4 or the cash register terminal 5, and information can be acquired from the payment processing to be executed .
(Example 3)

  Next, a third embodiment of the order system 1 of the present invention will be described. The present embodiment is a case where an order is made using the table terminal 7 and payment is made when receiving the ordered food. The description of the same parts as those in the above-described embodiments will be omitted. FIG. 15 schematically shows an example of the system configuration in this embodiment. The table terminal 7 is a terminal installed for each table or chair, and is a terminal capable of ordering food mainly by a touch panel method.

  The table terminal 7 is provided with a reading device 3 at a predetermined location, and the portable terminal 4 is brought into contact with or close to the reading device 3 so that the same processing as described above can be performed. In addition, as with the portable terminal 4, it is possible to order dishes from the table terminal 7.

  Next, an example of the processing process of the order system 1 in Example 3 is shown typically. FIG. 16 schematically shows a flowchart of an example of a processing process in the present embodiment.

  After entering the restaurant and being guided to the seat, the customer brings his mobile terminal 4 into contact with or close to the reading device 3 of the table terminal 7 installed on the table (S300). As a result, the customer identification information stored in the portable terminal 4 is read by the reading device 3 of the table terminal 7 (S310), and the customer identification information, the reading device identification information, the store visit date / time information (portable to the reading device 3 of the table terminal 7). The date / time information when the terminal 4 is brought into contact with or close to the terminal 4 is transmitted from the portable terminal 4 or the table terminal 7 to the management server 2 and is acquired by the store visit information acquisition unit 20 of the management server 2 (S320). For example, when the customer identification information is “12345”, the reader identification information is “A1234”, and the visit date and time is “October 25, 2011, 17:00”, these are the mobile terminal 4 or the table. The information is sent from the terminal 7 to the management server 2 and acquired by the store visit information acquisition unit 20 of the management server 2.

  When the store visit information acquisition unit 20 acquires customer identification information, reader identification information, store visit date / time information, etc. from the portable terminal 4 or the table terminal 7, it stores them in the order information storage unit 25. At this time, the store visit information acquisition unit 20 extracts a table number corresponding to the reading device identification information from a correspondence table (not shown) with a table number stored in association with the reading device identification information, The order information is stored in the order information storage unit 25.

  When the customer performs a predetermined operation with the application software of the portable terminal 4 to make a dish information display request (menu display request), the management server 2 receives the request, and the order processing unit 22 The dish information stored in the storage unit 21 is extracted and sent to the portable terminal 4. Then, the portable terminal 4 displays the dish information received from the management server 2 in a menu format (S330).

  Then, the customer sequentially selects the dishes he / she wants to order from the dish information displayed on the portable terminal 4 and places an order. In other words, by selecting a dish to be ordered, its number, and whether or not to go, for example, by pressing a “order confirmation” button, these are sent from the portable terminal 4 to the management server 2 together with customer identification information. For example, when the customer selects “sashimi”, “yakitori”, and “salad”, pressing the “order confirmation” button, customer identification information “12345”, each dish Together with the identification information, it is sent from the portable terminal 4 to the management server 2 as order information.

  The order processing unit 22 of the management server 2 receives such information (S340) and stores it in the order information storage unit 25. Then, the order processing unit 22 specifies reading device identification information (or identification information of a table seat or a chair seat) based on the customer identification information, and “sashimi” as new order information for the kitchen terminal 6. Information of one additional order, one “yakitori”, two “salad” and reading device identification information (or identification information of a table or chair seat) are displayed.

  In parallel with the above-described processing, the customer can place an order not only from the mobile terminal 4 but also from the table terminal 7 in which the mobile terminal 4 is in contact with or close to the mobile terminal 4. That is, the table terminal 7 displays the dish information as a menu on the touch panel screen.

  Then, from the dish information displayed on the table terminal 7, the dishes to be ordered are sequentially selected and placed. That is, by selecting the food to be ordered and the number of them, for example, by pressing the “order confirmation” button, they can be sent together with the reader identification information (in some cases, the read customer identification information may be sent together), Sent from the table terminal 7 to the management server 2. For example, if the customer selects “Bushiji Daikon,” “Cassis Soda,” and “Plum Sour,” each of “Kani Cream Croquette” and “Beer,” press the “Confirm Order” button. As a result, the reader identification information “A1234” and each dish identification information are sent to the management server 2 from the table terminal 7 as order information.

  The order processing unit 22 of the management server 2 receives such information (S340) and stores it in the order information storage unit 25. An example of the order information storage unit 25 in this state is shown in FIG. Then, the order processing unit 22 provides the kitchen terminal 6 with new order information, one each of “beef radish”, “cassis soda”, and “plum sour”, “crab croquette”, “beer” "Is displayed for two additional orders and reading device identification information (or table or chair seat identification information).

  In the kitchen, cooking is performed based on the order displayed on the kitchen terminal 6. And after cooking is complete | finished, it inputs as cooking completed by touching the information of the said order of the kitchen terminal 6, for example. As a result of this input, the cooked flag in the order information stored in the order information storage unit 25 changes from “not yet” to “completed”, and the display of the information is erased or highlighted on the kitchen terminal 6.

  Further, in the kitchen, in addition to the above processing, the completed dish is handed over to the person in charge of the serving, and the person in charge of the serving places this dish in a predetermined place while viewing the display on the kitchen terminal 6. At this time, in order to distinguish from other dishes, as will be described later, the order number notified to the mobile terminal 4 of the customer who ordered the dish is displayed together with, for example, deshap. As for the dishes that the customer does not want to go to pick up on their own, the person in charge of the meal can carry them to the table as before.

  In addition, the serving processing unit 23 monitors the order information storage unit 25, and the “cooked” flag is changed from “not yet” to “dish” for the dish ordered by the customer and selected to be served by the customer himself / herself. When it is `` completed '', the customer identification information that ordered the dish is specified, and the customer terminal of the customer having the customer identification information has completed cooking of the ordered dish, information such as completed dish and dish number Is notified (S350). By receiving this notification by the mobile terminal 4, the cooking completion notification screen is displayed on the mobile terminal 4, and when the customer visually recognizes this, bring the mobile terminal 4 and go to the predetermined place to go to take a dish. . In addition, when the serving processing unit 23 performs the above notification, the cooking that has been completed in the kitchen terminal 6 is changed to “notified” to indicate that a cooking completion notification has been made to the customer.

  The user goes to deshap and the like, and takes the dish he ordered with reference to the dish number displayed on the mobile terminal 4. And it moves to the cash register terminal 5 with the ordered dish.

  The user presses the “settlement” button on the mobile terminal 4, or touches or brings the mobile terminal 4 in contact with the cash register terminal 5, so that the request for the settlement process of the ordered dish and the customer identification information are stored in the mobile terminal 4 or the cash register. It is sent to the management server 2 via the terminal 5. When the settlement processing unit 24 of the management server 2 receives the request for the settlement process, it is the dish information that the customer has ordered based on the customer identification information and has a cooked flag, and there is no settled flag. The dish and its amount are extracted from the order information storage unit 25, and the total amount is calculated (S360).

  The calculated total amount is sent from the management server 2 to a POS cash register or the like, the amount is displayed, and the customer pays for it (S370). Further, after the settlement is completed, the settlement completion is sent from the POS register or the portable terminal 4 to the management server 2, and when the settlement processing unit 24 of the management server 2 accepts the settlement completion flag is set for the order information. Change from "Not" to "Done".

  In addition, the adjustment processing such as the total amount is not sent from the management server 2 to the POS cash register, but is sent from the management server 2 to the portable terminal 4 or the cash register terminal 5, and information can be acquired from the payment processing to be executed. .

  In addition, the user may bring the mobile terminal 4 into contact with or close to the cash register terminal 5, and the person in charge of payment may specify a dish based on the order number and settle the dish. In this case, when the checkout person inputs the order number to the cash register terminal 5, the cash register terminal 5 provides the management server 2 with the cooked flag having the cooked flag and having no cashed flag. The total amount is extracted from the order information storage unit 25. Then, the calculated total amount may be sent from the management server 2 to a POS cash register or the like, the amount may be displayed, and the customer may pay for it.

  By performing such processing, it is possible to place an order from both the portable terminal 4 and the table terminal 7. As a result, when it is difficult to touch the mobile terminal 4 with a person, or when it is difficult to place an order with only one mobile terminal 4 due to a large number of people, the order processing can be performed using the table terminal 7.

  In this way, the customer performs a checkout process at the stage where he / she has taken the dish, and when that is finished, he returns to his seat and eats and drinks.

When the customer places an additional order, the predetermined information is again displayed on the portable terminal 4 so that the dish information is displayed in the same manner as described above and the order process is performed (S380).
Example 4

  Next, the 4th embodiment of the order system 1 of this invention is demonstrated. The present embodiment is a case where an order is made using the table terminal 7 and is finally settled together when leaving the store. The description of the same parts as those in the above-described embodiments will be omitted.

  In the present embodiment, unlike the third embodiment, the payment is not performed when the food is taken, but is settled together at the end when leaving the store, so S400 to S450 are S300 to S350. It is the same.

  The user goes to take a dish that has been cooked, such as deshaps, and takes the dish he ordered with reference to the dish number displayed on the mobile terminal 4. Then, with the ordered food, return to your seat and eat and drink.

  When the customer places an additional order, the predetermined information is again displayed on the portable terminal 4 so that the dish information is displayed in the same manner as described above and the order process is performed.

  When such a process is repeated and the customer leaves the store, the order is accepted by pressing the “settlement” button on the portable terminal 4 or by bringing the portable terminal 4 in contact with or close to the cash register terminal 5. , The settlement request, and customer identification information are sent to the management server 2 via the portable terminal 4 or the cash register terminal 5 (S460). When the settlement processing unit 24 of the management server 2 receives the request for the settlement process, it is the dish information that the customer has ordered based on the customer identification information and has a cooked flag, and there is no settled flag. The dish and its amount are extracted from the order information storage unit 25, and the total amount is calculated (S470).

  The calculated total amount is sent from the management server 2 to a POS cash register or the like, the amount is displayed, and the customer pays for it (S480). Further, after the settlement is completed, the settlement completion is sent from the POS register or the portable terminal 4 to the management server 2, and when the settlement processing unit 24 of the management server 2 accepts the settlement completion flag is set for the order information. Change from "Not" to "Done".

In addition, the adjustment processing such as the total amount is not sent from the management server 2 to the POS cash register, but is sent from the management server 2 to the portable terminal 4 or the cash register terminal 5, and information can be acquired from the payment processing to be executed .
(Example 5)

  Next, in the third and fourth embodiments, the case where one table terminal 7 is associated with one portable terminal 4 has been described. However, a plurality of table terminals 7 may be associated with the portable terminal 4. Accordingly, the same processing as in the third and fourth embodiments can be performed by bringing the mobile terminal 4 of the customer into contact with or in proximity to the plurality of table terminals 7.

  In this case, it is possible to place an order from the portable terminal 4 and the respective table terminals 7, and it is possible to perform settlement together.

  That is, when the mobile terminal 4 is brought into contact with or close to the plurality of table terminals 7, the customer identification information of the mobile terminal 4 and the reader identification information provided in the table terminal 7 are respectively sent as store visit information. The information acquisition unit 20 stores each as shown in FIG.

  When ordering from the portable terminal 4, each order information is stored according to the customer identification information, and when ordered from the table terminal 7 according to the reader identification information, each order is added. Is possible.

  Further, since the order information is extracted according to the customer identification information at the time of payment, it is possible to calculate the total amount of the ordered food without any gap between the table terminals 7.

With such a configuration, when a restaurant is used by a large number of people, orders can be made individually and settlement can be performed together, which increases convenience.
(Example 6)

  In the above-described third embodiment, the case where the portable terminal 4 and the table terminal 7 are used together has been described, but only the table terminal 7 may be used. Note that the description of the same parts as those in the third embodiment is omitted. FIG. 20 schematically shows an example of the system configuration in this embodiment.

  In the present embodiment, since the mobile terminal 4 is not used, it is not necessary to provide the store visit information acquisition unit 20. The order information storage unit 25 stores information on dishes ordered by customers, but does not have to store customer identification information and reader identification information. That is, the table number indicating the customer's seating place in the store, the date and time of visit, information on the ordered food, the order date and time, a flag indicating whether the customer himself is serving, a flag indicating cooked, a flag indicating settled, etc. Information is stored. An example of the order information storage unit 25 in this embodiment is schematically shown in FIG.

  In the present embodiment, each table terminal 7 is identified using a table number, so that information is stored in the table terminal 7.

  Next, an example of a processing process in the present embodiment will be described with reference to the flowchart of FIG.

  The customer enters the restaurant, is guided to the seat, and then sits on the seat. When placing an order, the table terminal 7 displays the dish information as a menu on the touch panel screen (S500), and therefore, by performing a predetermined operation on the table terminal 7, the dish is ordered.

  First, from the dish information displayed on the table terminal 7, a dish to be ordered is sequentially selected and an order is placed. That is, by selecting a dish to be ordered and its number, for example, by pressing a “order confirmation” button, these are sent together with the table number from the table terminal 7 to the management server 2. For example, if the customer selects “sashimi”, “yakitori”, and “salad”, pressing the “order confirmation” button will enable the table number “1” to identify each dish. Together with the information, it is sent from the table terminal 7 to the management server 2 as order information.

  The order processing unit 22 of the management server 2 receives such information (S510) and stores it in the order information storage unit 25. An example of the order information storage unit 25 in this state is shown in FIG. Then, the order processing unit 22 adds, to the kitchen terminal 6, as new order information, “sashimi” and “yakitori” one by one, “salad” two pieces of additional order information, and a table Number and display.

  In the kitchen, cooking is performed based on the order displayed on the kitchen terminal 6. And after cooking is complete | finished, it inputs as cooking completed by touching the information of the said order of the kitchen terminal 6, for example. As a result of this input, the cooked flag in the order information stored in the order information storage unit 25 changes from “not yet” to “completed”, and the display of the information is erased or highlighted on the kitchen terminal 6. An example of the order information storage unit 25 in this state is shown in FIG.

  Further, in the kitchen, in addition to the above processing, the completed dish is handed over to the person in charge of the serving, and the person in charge of the serving places this dish in a predetermined place while viewing the display on the kitchen terminal 6. At this time, in order to distinguish from other dishes, as will be described later, the order number notified to the mobile terminal 4 of the customer who ordered the dish is displayed together with, for example, deshap. As for the dishes that the customer does not want to go to pick up on their own, the person in charge of the meal can carry them to the table as before.

  In addition, the serving processing unit 23 monitors the order information storage unit 25, and the “cooked” flag is changed from “not yet” to “dish” for the dish ordered by the customer and selected to be served by the customer himself / herself. When it is "completed", the table number where the dish is ordered is specified, and information such as the completion of cooking of the ordered dish, the completed dish, and the dish number is notified to the table terminal 7 having the table number. (S520). By receiving this notification at the table terminal 7, the cooking completion notification screen is displayed on the portable terminal 4, and when the customer visually recognizes it, the user goes to a predetermined place to get food. In addition, when the serving processing unit 23 performs the above notification, the cooking that has been completed in the kitchen terminal 6 is changed to “notified” to indicate that a cooking completion notification has been made to the customer.

  The user goes to deshap and the like, and takes the dish he ordered with reference to the dish number displayed on the table terminal 7. And it moves to the cash register terminal 5 with the ordered dish. At this time, the screen of the table terminal 7 may be imaged by the portable terminal 4 used by the user, or the paper on which the dish number is printed may be output from the table terminal 7.

  When the user goes to the cash register terminal 5, the person in charge of the checkout pays for the dish. In this case, the user can announce the dish number or table number orally, show the screen of the table terminal 7 captured by the portable terminal 4, or show the paper output from the table terminal 7, etc. It is recommended to increase the certainty of the table number.

  Then, when the checkout person inputs the dish number or the table number to the cash register terminal 5, the cash register or the table number is a dish having the cooked flag of the corresponding cook number or table number, and the flag that has been settled. A dish with no symbol is extracted from the order information storage unit 25 and the total amount is calculated (S530). Then, the calculated total amount may be sent from the management server 2 to a POS cash register or the like, the amount may be displayed, and the customer may pay for it (S540).

  By performing such processing, it is possible to place an order from the table terminal 7.

  In this way, the customer performs a checkout process at the stage where he / she has taken the dish, and when that is finished, he returns to his seat and eats and drinks.

When the customer places an additional order, the predetermined information is again displayed on the portable terminal 4 so that the dish information is displayed in the same manner as described above and the order process is performed (S550).
(Example 7)

  In the above-described fourth embodiment, the case where the portable terminal 4 and the table terminal 7 are used together has been described, but only the table terminal 7 may be used. Note that the description of the same parts as those in the fourth embodiment is omitted. In the present embodiment, as in the sixth embodiment, since the mobile terminal 4 is not used, it is not necessary to provide the store visit information acquiring unit 20. The order information storage unit 25 stores information on dishes ordered by customers, but does not have to store customer identification information and reader identification information. That is, the table number indicating the seating location of the customer in the store, the date and time of visit, information on the ordered food, the order date and time, a flag indicating whether the customer himself is serving, a flag indicating cooked, a flag indicating settled, etc. Information is stored.

  Next, an example of a processing process in the present embodiment will be described with reference to the flowchart of FIG. In the present embodiment, unlike the sixth embodiment, the payment is not performed when the food is taken, but is settled together at the end when leaving the store, so S600 to S620 are S500 to S520. The description is omitted because it is similar.

  The user goes to take a dish that has been cooked, such as deshaps, and takes the dish he ordered with reference to the dish number displayed on the table terminal 7. Then, with the ordered food, return to your seat and eat and drink.

  When the customer places an additional order, the predetermined information is again displayed on the table terminal 7 so that the dish information is displayed and the order process is performed in the same manner as described above.

  When such a process is repeated and the customer leaves the store, by pressing the “settlement” button on the table terminal 7, the end of order acceptance, the request for the settlement process, and the table number are displayed in the table terminal 7. To the management server 2 (S630). When the settlement processing unit 24 of the management server 2 accepts the request for the settlement process, the dish is the dish information ordered by the customer based on the table number and having the cooked flag but not the settled flag. And the amount of money are extracted from the order information storage unit 25, and the total amount is calculated (S640).

Then, when the information is sent from the management server 2 to the cashier terminal 5, the person in charge of payment at the cashier terminal 5 outputs the slip, passes the slip to the customer's table, and settles (S650).
(Example 8)

  In each of the above-described embodiments, the price of the dish is the same when the customer himself / herself picks up and when the customer carries to the table as before, but when the customer himself / herself picks up the price, It may be discounted by a predetermined amount or a predetermined rate. That is, when the order processing unit 22 receives an order for a dish from the mobile terminal 4 or the table terminal 7, if “going to pick” is selected for the dish, the order processing unit 22 subtracts a predetermined ratio / predetermined amount from the amount of the dish. The order amount is stored in the order information storage unit 25 as the price. As a result, incentives for customers to go to take place, leading to active use by customers.

  By using the order system 1 of the present invention, it is possible to reduce the time and burden required for the employee's serving, so it is possible to further reduce the number of employees at restaurants. Further, there is a possibility that a mistake will occur when the customer performs the arrangement, but it is possible to prevent the mistake by configuring as in the present invention.

1: Order system 2: Management server 3: Reading device 4: Mobile terminal 5: Cash register terminal 6: Kitchen terminal 7: Table terminal 20: Visit information acquisition unit 21: Cooking information storage unit 22: Order processing unit 23: Dishes processing unit 24: Settlement processing unit 25: Order information storage unit 70: Computing device 71: Storage device 72: Display device 73: Input device 74: Communication device

Claims (4)

A server used in an order system in a restaurant,
For each piece of customer identification information for identifying a customer, an order information storage unit for storing one or more place identification information for identifying a place where the customer is seated and information relating to a dish ordered by the customer;
A dish information storage unit for storing information about dishes provided at the restaurant;
Information on the dish stored in the dish information storage unit is displayed on a portable terminal used by the customer, and the portable terminal is in contact with or in proximity to a reading device installed on a table used by the customer. , said it receives information about cooking that the customer is the order with accepting customer identification information and the location identification information the portable terminal end or we from the mobile terminal, information about cooking for the order has been accepted, the customer identification information, and An order processing unit for associating location identification information and storing it in the order information storage unit;
The server characterized by having. Checkout for calculating the total amount of food ordered by the customer stored in the order information storage unit on the condition that the portable terminal is in contact with or close to the cash register terminal installed in the reader or the restaurant Having a processing unit,
The server according to claim 1. The order processing unit accepts additional order information indicating a selection as to whether or not the customer goes to take a dish for the customer to order on the condition that the mobile terminal is in contact with or close to the reader.
The server according to claim 1 or 2, characterized by the above. An order information storage unit that stores, for each customer identification information for identifying a customer of a restaurant, one or more place identification information for identifying a place where the customer is seated and information relating to a dish ordered by the customer. An ordering method for dishes performed by an ordering system including a server including a dish information storage unit that stores information about dishes provided at the restaurant,
The server
Information on the dish stored in the dish information storage unit is displayed on a portable terminal used by the customer, and the portable terminal is in contact with or in proximity to a reading device installed on a table used by the customer. and receiving information about cooking said customer order with the customer identification information and the location identification information receiving said portable terminal end or found from the mobile terminal,
Executing the step of associating and storing the received information relating to the ordering food, customer identification information, and location identification information in the order information storage unit,
A method for ordering dishes characterized by that.

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