JP7028230B2 - Ordering system and ordering method - Google Patents

Description

The present invention relates to a so-called self-ordering ordering system in which a customer places an order by operating a terminal and goes to pick up food at a restaurant or the like, and an ordering method performed by the ordering system.

When a customer places an order at a restaurant, in the past, the employee in charge of customer service was often called to the table to place the order. In a normal restaurant, the employee in charge of customer service is often in charge of serving, etc., and during times when the store is crowded, it takes time for the employee to come to the table, make a mistake in ordering, or make a mistake in serving. There were also mistakes.

Therefore, an ordering system has become common, in which employees are allowed to carry a communication-type ordering terminal dedicated to the employee and accept orders to prevent mistakes in ordering and to perform ordering operations and cooking instructions at the same time.

In addition, in order to reduce the burden on employees, an ordering system (desktop ordering terminal) has been introduced in which a dedicated terminal for placing an order is installed on the table and the customer himself operates the dedicated terminal to place an order. There is. An example of this ordering system is shown in Patent Document 1 and Patent Document 2 below.

Japanese Unexamined Patent Publication No. 2010-7380 Japanese Patent Application Laid-Open No. 2002-83375

In the case of the system disclosed in Patent Document 1 and Patent Document 2, there is a demerit that the customer can save the trouble of calling an employee by installing a dedicated terminal on the table and placing an order by the customer. In addition, there are merits for restaurants in that they can eliminate ordering mistakes and reduce the time and burden required for ordering.

However, the communication type ordering terminal and the desktop ordering terminal used in Patent Document 1 and Patent Document 2 are generally dedicated terminals, and are dedicated computer systems linked to the POS system, so that capital investment is required. The cost is inevitably high.

Even if the time and burden required for ordering can be reduced, it is undeniable that employees must serve the food and that labor costs will be incurred.

Therefore, the inventor of the present application has invented an ordering system capable of having the customer serve the serving itself and an ordering method performed by the ordering system.

The first invention is an ordering system in a restaurant, in which a customer identification information that identifies a customer, a place identification information that identifies a place where the customer is seated, and information about a dish ordered by the customer are associated with each other. The customer identification information and the location identification information are included by contacting or bringing the mobile terminal used by the customer into contact with or close to the order information storage unit to be stored and the reading device installed on the table on which the customer sits and uses. A store visit information acquisition unit that acquires store visit information from the mobile terminal or a reading device and stores it in the order information storage unit, a cooking information storage unit that stores information about food provided at the restaurant, and the store visit information acquisition unit. When the department receives a request from the mobile terminal used by the customer after acquiring the store visit information, the information about the food stored in the cooking information storage unit is displayed on the mobile terminal, and the customer places an order. An order that receives information about food, customer identification information, and location identification information from the mobile terminal, and stores information about the ordered food in the order information storage unit in association with the corresponding stored customer identification information. When the processing unit receives information indicating that the dish ordered by the customer is completed, an identification number is assigned to the dish, and the assigned identification is assigned to the mobile terminal used by the customer based on the order information storage unit. It is characterized by having a serving processing unit that sends a notification that the ordered dish is completed together with a number.

With the configuration as in the present invention, it is possible to order food using the mobile terminal used by the customer, and the customer's mobile terminal is notified when the food is completed. When the customer confirms this notification, the customer can go to the designated place to pick up the food and serve it by himself / herself. As a result, the restaurant can reduce the work related to serving. In addition, depending on the timing at which the customer goes to pick up the food, there may be a plurality of finished dishes. Therefore, as in the present invention, the identification number for identifying the dish is included in the notification, while the dish is handed or placed in a predetermined position according to the identification number, so that the customer can appropriately recognize the dish. As a result, there is no mistake in cooking.

Further, it is desirable that the order information storage unit stores a plurality of the location identification information in association with the customer identification information.

When a large number of people use a restaurant, it is often divided into multiple tables. In such cases, it is preferable to be able to manage orders collectively. Therefore, by configuring as in the present invention, it is possible to manage orders collectively even when the table is divided into a plurality of tables.

Further, by receiving the payment processing request for the food and the customer identification information from the mobile terminal used by the customer who received the food, the total amount of the food ordered by the customer stored in the order information storage unit is calculated. It is desirable to have a settlement processing unit.

According to the above configuration, efficient settlement processing can be performed at a restaurant where settlement is performed every time a dish is picked up.

Further, the customer identification information read from the mobile terminal at the cash register terminal and the request for the settlement process of the dish are received from the cash register terminal or the mobile terminal, and the order information storage is performed based on the received customer identification information. It is desirable to have a settlement processing unit for calculating the total amount of food ordered by the customer, which is stored in the unit.

With the above configuration, it is possible to settle the dishes at once. In addition, the mobile terminal used by the customer can be used as a slip. This makes it possible to save slips and automate the processing related to settlement so that the processing can be performed quickly and reliably.

The second invention comprises a server provided with an order information storage unit for storing information on dishes ordered by a customer of a restaurant and a cooking information storage unit for storing information on foods provided at the restaurant, and a kitchen of the restaurant. It is a method of ordering food performed by an ordering system equipped with a kitchen terminal installed in the above, and the server uses a reading device installed on a table on which the customer sits and uses a mobile terminal used by the customer. A step of acquiring store visit information including customer identification information and location identification information from the mobile terminal or reading device and storing it in the order information storage unit by contacting or bringing them close to each other, and after acquiring the store visit information. Upon receiving a request from the mobile terminal used by the customer, the mobile terminal displays information about the food stored in the cooking information storage unit, and the information about the food ordered by the customer, the customer identification information, and the customer identification information. The step of receiving the place identification information from the mobile terminal and storing the information about the ordered dish in the order information storage unit in association with the stored corresponding customer identification information, and the kitchen terminal in the mobile terminal. The step of transmitting and displaying the information about the food ordered by the customer received from the kitchen terminal, the customer identification information and the location identification information, and the information indicating that the food ordered by the customer is completed from the kitchen terminal. A step of receiving, assigning an identification number to the completed dish, and sending a notification of completion of the ordered dish together with the assigned identification number to the mobile terminal used by the customer based on the order information storage unit. It is characterized by executing.

By using the ordering system and the ordering method of the present invention, the time and burden required for serving the employees can be reduced, so that the number of employees can be further reduced in the restaurant. In addition, there is a possibility that a mistaking may occur when the customer serves the food, but by configuring it as in the present invention, it is possible to prevent the mistaking.

It is an example of the conceptual diagram which shows the whole structure of the order system of this invention. It is a figure which shows an example of the hardware configuration of a server schematically. It is a flowchart which shows an example of the processing process of the ordering system of Embodiment 1. It is a figure which shows an example of a cooking information storage part schematically. It is a figure which shows an example of an order information storage part schematically. It is a figure which shows an example of the order information storage part in the initial state schematically. It is a figure which shows typically an example of the mobile terminal which displayed the cooking information. It is a figure which shows an example of the screen which confirms an order schematically. It is a figure which shows the example of the screen which displays on the kitchen terminal schematically. It is a figure which shows typically an example of the order information storage part after cooking completion. It is a figure which shows an example of the screen which is displayed on the kitchen terminal after the cooking is completed schematically. It is an image diagram of a customer taking food by deshap. It is a figure which shows an example of the screen which notifies the completion of cooking schematically. It is a flowchart which shows an example of the processing process of the ordering system of Example 2 schematically. It is an example of another conceptual diagram showing the whole configuration of the ordering system of the present invention. It is a flowchart which shows an example of the processing process of the order system of Example 3 schematically. It is a figure which shows typically an example of the order information storage part at the time of ordering from a table terminal. It is a flowchart which shows an example of the processing process of the ordering system of Example 4 schematically. It is a figure which shows typically an example of the order information storage part at the time of ordering from a plurality of table terminals. It is an example of another conceptual diagram showing the whole configuration of the ordering system of the present invention. It is a flowchart which shows an example of the processing process of the ordering system of Example 6 schematically. It is a figure which shows typically an example of the order information storage part when the mobile terminal is not used. It is a figure which shows typically an example of the order information storage part after the completion of cooking when a mobile terminal is not used. It is a flowchart which shows an example of the processing process of the ordering system of Example 7.

An example of the overall configuration of the ordering system 1 of the present invention is schematically shown in FIG. In the ordering system 1 of the present invention, a management server 2 used by a store such as a restaurant or an operating company, a reading device 3 installed in each restaurant, a kitchen terminal 6 installed in a kitchen for cooking, and the like. Is used. In addition, if necessary, a cash register terminal 5 installed at a place where payment processing is performed at each restaurant, a mobile terminal 4 used by a customer, a table terminal 7 installed at a table where a customer sits and placing an order, Is used.

In the present invention, there are mainly the following six embodiments. In the case where an order is placed using the mobile terminal 4 used by the customer as the first embodiment and the payment is made when receiving the ordered dish (Example 1), the customer uses the second embodiment. In the case of placing an order using the mobile terminal 4 to be used, and when the final settlement is performed at the end when leaving the store (Example 2), the mobile terminal 4 and the table terminal 7 are used as the third embodiment. In the case of placing an order and making a payment when receiving the ordered dish (Example 3), in the case of placing an order using the mobile terminal 4 and the table terminal 7 as the fourth embodiment. When leaving the store, the final settlement is performed (Example 4), the fifth embodiment is the case where the order is placed using the table terminal 7, and the settlement is performed when the ordered dish is received. The case (Example 6), the case where an order is placed using the table terminal 7 as the sixth embodiment, and the case where the final settlement is performed at the end when leaving the store (Example 7) will be described. do. The above embodiment is an example of a typical example of the ordering system 1 of the present invention, and is not limited thereto.

The management server 2 includes an arithmetic unit 70 such as a CPU that executes arithmetic processing of a program, a storage device 71 such as a RAM or a hard disk for storing information, a display device 72 such as a display (screen), and a keyboard or a pointing device (keyboard or pointing device). It has an input device 73 such as a mouse or a ten-key), and a communication device 74 that transmits / receives the processing result of the arithmetic unit 70 and the information stored in the storage device 71 via a network such as the Internet or LAN. Each function (each means) realized on the computer is executed by reading the means (program, module, etc.) for executing the process into the arithmetic unit 70. When the information stored in the storage device 71 is used in the processing, each function reads the corresponding information from the storage device 71 and appropriately uses the read information for the processing in the arithmetic unit 70. FIG. 2 schematically shows an example of the hardware configuration of the management server 2. Further, the functions of the processing on the management server 2 may be distributed and arranged on a plurality of servers (including computer terminals). Further, the management server 2 may be managed and operated by a restaurant information providing company or the like so as to be used by a plurality of restaurants. It may also be managed and operated for each restaurant.

Each means in the present invention has only a logical distinction in its function, and may form the same area physically or substantially.
(Example 1)

A first embodiment of the ordering system 1 of the present invention will be described. This embodiment is a case where an order is placed using the mobile terminal 4 used by the customer, and a case where the payment is made when the ordered dish is received.

In the ordering system 1 of the present invention, a management server 2, a reading device 3, a mobile terminal 4, a cash register terminal 5, and a kitchen terminal 6 are used.

The mobile terminal 4 is a portable communication terminal used by a customer, and is a terminal that comes into contact with or is brought into close contact with a reading device 3 or the like. The mobile terminal 4 is a terminal having a communication function such as a mobile phone (including a smartphone), a PHS, a PDA, and a tablet computer. Further, it is preferable that the storage device 71 of the mobile terminal 4 stores identification information (customer identification information) for identifying the customer. Further, it is preferable that the mobile terminal 4 stores predetermined application software. Using this application software, it is possible to display a menu in the ordering system 1 of the present invention and execute an ordering process. When the application software is not used, the same processing as described above can be realized by using a so-called web browser.

The reading device 3 is a terminal installed in each restaurant, and the customer identification information stored in the mobile terminal 4 by contacting or being in close contact with the mobile terminal 4 and the reading device 3 in the restaurant. Notifies the management server 2 of the reading device identification information (information identifying the reading device 3) indicating whether or not the user is seated on the table or chair in which the device is installed, as at least store visit information. The reading device 3 is preferably installed in units of tables, but is not limited to this, and may be in units of chairs (particularly in the case of counter seats). The reading device 3 stores the above-mentioned reading device identification information.

The place where the customer is seated can be identified by a table or a chair, but as the information for identifying this (place identification information), the reading device identification information will be used below. However, the identification information for identifying the table or chair may be used instead of the reading device identification information. These are collectively referred to as location identification information. Further, the correspondence between the reading device identification information and the identification information for identifying the table or chair may be stored. In this case, when the reading device identification information is received, the information for identifying the table or chair can be specified based on the above correspondence.

There are various communication methods for contacting or non-contact communication between the reading device 3 and the mobile terminal 4, and an RFID such as an NFC method (Near Field Communication) is an example. The method is not limited to this.

The reading device 3 reads the customer identification information stored in the mobile terminal 4, and transmits the read customer identification information, the reading device identification information, and the store visit date / time information to the management server 2. The reading device 3 capable of communicating on a network is a device that has a built-in communication function in the reading device 3 itself and is connected to the reading device 3 and capable of communicating on a network (for example, a POS cash register or a computer terminal). Etc.) is also included.

Further, the mobile terminal 4 may not have a communication function for communicating with the reader 3. In that case, a predetermined sound (a sound unique to each reading device 3) is reproduced from the reading device 3. Then, when the mobile terminal 4 is brought close to the mobile terminal 4 in a state where the predetermined application software (application software that performs the processing described later) is activated, the reading device 3 is specified by recognizing the sound by the application software. , Identify the corresponding reader identification information. Then, the reader identification information, the customer identification information, and the store visit date / time information recognized by the application software of the mobile terminal 4 are sent to the management server 2.

By performing the above processing, information (store visit information) indicating that the store has been visited from the reading device 3 or the mobile terminal 4 to the management server 2 is sent.

The management server 2 has a store visit information acquisition unit 20, a food information storage unit 21, an order processing unit 22, a serving processing unit 23, a settlement processing unit 24, and an order information storage unit 25.

The store visit information acquisition unit 20 acquires customer identification information, reading device identification information, store visit date / time information, and the like from the reading device 3 or the mobile terminal 4, and stores them in the order information storage unit 25.

The cooking information storage unit 21 stores information on dishes that can be ordered for each restaurant. FIG. 4 schematically shows an example of the cooking information storage unit 21. As the food information, it is preferable that the food identification information (cooking ID) that can identify the food, the food name, the unit price, the image information (or the information in the storage area where the image information is stored), etc. are stored. It is not limited to this. The cooking information stored here is sent to the customer's mobile terminal 4, and the customer can select it.

The order processing unit 22 extracts the food information stored in the food information storage unit 21 and displays it on the customer's mobile terminal 4. In this case, by specifying the reading device identification information by referring to the order information storage unit 25 based on the customer identification information, the restaurant in which the customer is entering is specified, and the cooking information of the restaurant is specified. Should be extracted.

Further, the order processing unit 22 receives from the customer's mobile terminal 4 information on the selected dish (the dish to be ordered) and the number of the selected dish (order information) and the serving information indicating whether or not the customer himself serves the dish, and the order information. It is stored in the storage unit 25. At this time, it is preferable to accept the information together with the customer identification information of the customer. Further, the received order information, the information indicating where the order is from, and the information indicating whether the customer himself serves the food are sent to the kitchen terminal 6 and displayed. The information indicating where the order is from is the table number or chair number corresponding to the reader identification information (in the following explanation, it is simply referred to as a table number. It does not have to be a number if the table or chair can be uniquely identified). And so on. Since the reading device identification information is fixedly installed, if the reading device identification information can be specified, it is possible to specify which table or chair the customer is sitting on. It is preferable to memorize the correspondence between the reader identification information and the table or chair seat. Further, since the reading device identification information is stored in the order information storage unit 25 in association with the customer identification information, it may be referred to.

When the serving processing unit 23 receives a notification from the kitchen terminal 6 described later that the cooking of the dish ordered by the customer is completed, the serving processing unit 23 assigns an identification number (cooking number) to the mobile terminal 4 of the customer who ordered the dish. On the other hand, along with the cooking number, a cooking completion notification will be sent to the effect that the cooking has been completed and you will come to pick it up.

When a predetermined operation is performed on the mobile terminal 4, the settlement processing unit 24 calculates the total amount of the ordered dishes based on the order information stored in the order information storage unit 25, and sends it to the POS cash register or the like. Here, the predetermined operation is, for example, in the mobile terminal 4, when the "payment" button is pressed, the mobile terminal 4 comes into contact with or is brought close to the cash register terminal 5, etc., the management server 2 (in some cases) from the mobile terminal 4 The customer identification information of the customer and the request for settlement processing may be sent to (via the cash register terminal 5). Further, the settlement processing unit 24 may store the settlement-completed information in the order for which the settlement has been completed for the order in the order information storage unit 25.

When the customer goes to the cash register terminal 5 to make a payment after the customer goes to pick up the food, the customer performs the above-mentioned operation on the mobile terminal 4, so that the processing in the payment processing unit 24 is executed. The person in charge may be at the cash register terminal 5 and manually perform the settlement process. In this case, the settlement processing unit 24 may not be provided.

The order information storage unit 25 stores information on the food ordered by the customer. FIG. 5 schematically shows an example of the order information storage unit 25. The order information storage unit 25 shows customer identification information, reading device identification information, a table number indicating the customer's seating location in the store, a store visit date and time, information on the ordered food, an order date and time, and whether the customer himself serves the food. Information such as a flag, a flag indicating cooked, and a flag indicating payment completed is stored. Instead of the reading device identification information, only the table number indicating the ordered table, chair seat, etc. may be stored.

The cash register terminal 5 is a register provided with a reading device 3 installed at a place where payment processing is performed. Similar to the above-mentioned reading device 3, the mobile terminal 4 is brought into contact with or close to the mobile terminal 4. The customer identification information stored in is read. If the settlement process can be operated from the mobile terminal 4, the cash register terminal 5 may not be provided with the reading device 3. Further, the cash register terminal 5 may be a POS cash register. Further, the cash register terminal 5 does not have to perform a process such as reading the mobile terminal 4 when the person in charge of settlement manually performs the process.

The kitchen terminal 6 is a terminal installed at a place where cooking is performed. The kitchen terminal 6 displays information on the order to be cooked based on the order information received by the order processing unit 22. Further, regarding the cooked order information, the cooked information is stored in the order information by performing a predetermined operation on the kitchen terminal 6, for example, by selecting the order information on the touch panel type kitchen terminal 6 and inputting the cooked information. It is stored in the part 25. Specifically, the "cooked" flag in the order information storage unit 25 is changed from "not yet" to "finished". As a result, the display of the order information is deleted from the kitchen terminal 6.

Next, an example of the processing process of the ordering system 1 in this embodiment will be described with reference to the flowchart of FIG.

After entering the restaurant and being guided to the seat, the customer touches or brings his / her mobile terminal 4 close to or close to the reading device 3 installed on a table or the like (S100). As a result, the customer identification information stored in the mobile terminal 4 is read by the reading device 3 (S110), and the customer identification information, the reading device identification information, and the store visit date / time information (the mobile terminal 4 is brought into contact with or close to the reading device 3). (Date and time information) and the like are sent from the mobile terminal 4 or the reading device 3 to the management server 2, and the store visit information acquisition unit 20 of the management server 2 acquires this (S120). For example, if the customer identification information is "12345", the reader identification information is "A1234", and the store visit date and time is "October 25, 2011 17:00", they are the mobile terminal 4 or the reading. It is sent from the device 3 to the management server 2, and it is acquired by the store visit information acquisition unit 20 of the management server 2.

When the mobile terminal 4 is brought into contact with or brought close to the mobile terminal 4, various methods can be adopted depending on the format of the mobile terminal 4, and the mobile terminal 4 is brought into contact with or brought into close contact with the predetermined application software stored in the mobile terminal 4 in a activated state. It may be touched or brought close to each other without being activated. This can be changed at any time depending on the specifications of the mobile terminal 4 and the reading device 3.

When the store visit information acquisition unit 20 acquires customer identification information, reading device identification information, store visit date / time information, etc. from the mobile terminal 4 or the reading device 3, the order information storage unit 25 stores the customer identification information, the reading device identification information, the store visit date / time information, and the like. FIG. 6 is an example of the order information storage unit 25 in this state. At this time, the store visit information acquisition unit 20 extracts the table number corresponding to the reading device identification information from the correspondence table (not shown) with the table number stored in association with the reading device identification information. Correspondingly, it is stored in the order information storage unit 25.

Then, when the customer makes a cooking information display request (menu display request) by performing a predetermined operation with the application software of the mobile terminal 4, the management server 2 receives the request, and the order processing unit 22 receives the cooking information. The food information stored in the storage unit 21 is extracted and sent to the mobile terminal 4. Then, the mobile terminal 4 displays the cooking information received from the management server 2 in a menu format (S130). FIG. 7 schematically shows an example of the mobile terminal 4 in which the cooking information is displayed.

Then, the customer sequentially selects the dish to be ordered from the dish information displayed on the mobile terminal 4 and places an order. That is, select the dish you want to order and the number of dishes. If you choose to go get your own food, select the button that indicates it. If you have decided to go get all the food in the store, you do not have to choose to go get it. In this way, when you select the food you want to order, the quantity of the food, and the information indicating whether to go to pick it up, for example, by pressing the "Order Confirmation" button, they are managed from the mobile terminal 4 together with the customer identification information. It is sent to the server 2. For example, if the customer selects one "sashimi" and one "yakitori", two "salads", and then chooses to go get the "yakitori" and "salad" by himself, "order confirmation". By pressing the button, the customer identification information "12345" and each dish identification information are sent from the mobile terminal 4 to the management server 2 as order information.

When the customer places an order, it is preferable to display the order confirmation screen as shown in FIG.

The order processing unit 22 of the management server 2 receives the information (S140) and stores it in the order information storage unit 25. FIG. 5 is an example of the order information storage unit 25 in this state. Then, the order processing unit 2222 identifies the reading device identification information (or the identification information of the table seat or the chair seat) based on the customer identification information, and as a new order information for the kitchen terminal 6, "sashimi heap". Display additional order information for one, one "yakitori", one "salad", and reader identification information (or table or chair seat identification information). FIG. 9 shows an example of the kitchen terminal 6. In FIG. 9, the identification information of the table in which the reading device 3 is installed is displayed instead of the reading device identification information. This can be displayed based on the correspondence between the above-mentioned reading device identification information and the table or chair seat.

In the kitchen, cooking is performed based on the order displayed on the kitchen terminal 6. Then, after cooking is completed, the information of the order of the kitchen terminal 6 is input as cooked by, for example, touching. By this input, among the order information of the order information storage unit 25, the cooked flag is changed from "not yet" to "finished", and the display of the information is erased or highlighted on the kitchen terminal 6.

For example, when the salad has been cooked, touch the "salad" on the kitchen terminal 6 to input it as cooked. As a result, the cooked flag of the "salad" in the order information storage unit 25 is changed to "done", and the "salad" is highlighted from the display of the kitchen terminal 6. FIG. 10 schematically shows an example of the order information storage unit 25 in this state. Further, FIG. 11 schematically shows an example of the kitchen terminal 6 in this state.

In addition to the above processing, the finished dish is handed to the serving staff in the kitchen, and the serving staff puts this dish in a predetermined place while looking at the above display on the kitchen terminal 6. At this time, in order to distinguish it from other dishes, as will be described later, the order number notified to the mobile terminal 4 of the customer who ordered the dish is displayed and, for example, a deshap. FIG. 12 shows the image diagram. As shown in FIG. 9, the mark of "come to pick up" is not displayed for the dishes that the customer does not want to go to pick up by himself, so such dishes are served as before. The person in charge should carry it to the table.

In addition, the serving processing unit 23 monitors the order information storage unit 25, and the "cooked" flag is changed from "not yet" to "cooked" for the dishes ordered by the customer and selected to be served by themselves. When it becomes "done", the customer identification information that ordered the dish is specified, and information such as the completion of cooking of the ordered dish, the completed dish, and the dish number is sent to the customer terminal of the customer who has the customer identification information. Is notified (S150). By receiving this notification on the mobile terminal 4, the cooking completion notification screen as shown in FIG. 13 is displayed on the mobile terminal 4, and when the customer visually recognizes it, the mobile terminal 4 is brought to a predetermined place. Go get some food. In this notification, the management server 2 sends a control instruction to the mobile terminal 4 to display the cooking completion notification screen from the management server 2 to the mobile terminal 4 as a function of the application software provided in the mobile terminal 4. You can do it with. This control instruction includes information such as the completed dish and the dish number.

Further, when the serving processing unit 23 gives the above notification, the cooking completed dish on the kitchen terminal 6 is changed to "notified", indicating that the customer has been notified of the cooking completion.

The user goes to a deshap or the like and takes the food ordered by the user with reference to the food number displayed on the mobile terminal 4. Then, it moves to the cash register terminal 5 together with the ordered dish.

By pressing the "payment" button on the mobile terminal 4, or by contacting or bringing the mobile terminal 4 close to the cash register terminal 5, the user requests the checkout process of the ordered food, and the customer identification information is the mobile terminal 4 or the cash register. It is sent to the management server 2 via the terminal 5 (S160). When the settlement processing unit 24 of the management server 2 receives the settlement processing request, it is the dish information ordered by the customer based on the customer identification information and has a cooked flag, and there is no settled flag. The food and its amount are extracted from the order information storage unit 25, and the total amount is calculated (S170).

The calculated total amount is sent from the management server 2 to the POS cash register or the like, the amount is displayed, and the customer makes a payment for it (S180). Further, after the settlement is completed, the settlement completion is sent from the POS cash register or the mobile terminal 4 to the management server 2, and when the settlement processing unit 24 of the management server 2 accepts it, the settlement completed flag is set for the order information. Change from "not yet" to "finished".

Note that the settlement process such as the total amount is not sent from the management server 2 to the POS cash register, but is sent from the management server 2 to the mobile terminal 4 or the cash register terminal 5, and information can be acquired from the management server 2 to execute the settlement. ..

Further, the user may bring the mobile terminal 4 into contact with the cash register terminal 5 and bring it close to the cash register terminal 5, or the person in charge of settlement may specify a dish based on the order number and settle the dish. In this case, when the person in charge of settlement inputs the order number to the cash register terminal 5, the dish with the cooked flag of the order number from the cash register terminal 5 to the management server 2 and the dish without the settled flag is selected. It is extracted from the order information storage unit 25, and the total amount is calculated. Then, the calculated total amount may be sent from the management server 2 to the POS cash register or the like, the amount may be displayed, and the customer may settle the amount.

In this way, the customer performs the settlement process when he / she goes to pick up the food, and when the payment is completed, he / she returns to his / her own seat to eat and drink.

Then, when the customer places an additional order, the mobile terminal 4 performs a predetermined operation again to display the cooking information and perform the order processing in the same manner as described above.
(Example 2)

Next, a second embodiment of the ordering system 1 of the present invention will be described. This embodiment is a case where an order is placed using the mobile terminal 4 used by the customer, and a case where the payment is finally made at the end when leaving the store. The same part as in Example 1 will be omitted.

In this embodiment, unlike the first embodiment, the payment is not made when the food is picked up, but the payment is made at the end when leaving the store. Therefore, S200 to S250 are referred to as S100 to S150. The same is true.

The user goes to the deshap or the like to pick up the cooked food, and takes the cooked food ordered by referring to the food number displayed on the mobile terminal 4. Then, with the ordered food, he returns to his seat and eats and drinks.

Then, when the customer places an additional order, the mobile terminal 4 performs a predetermined operation again to display the cooking information and perform the order processing in the same manner as described above.

When the customer leaves the store by repeating such a process, the order is accepted by pressing the "payment" button on the mobile terminal 4 or by contacting or bringing the mobile terminal 4 close to the cash register terminal 5. The end of the process, the request for settlement processing, and the customer identification information are sent to the management server 2 via the mobile terminal 4 or the cash register terminal 5 (S260). When the settlement processing unit 24 of the management server 2 receives the settlement processing request, it is the dish information ordered by the customer based on the customer identification information and has a cooked flag, and there is no settled flag. The food and its amount are extracted from the order information storage unit 25, and the total amount is calculated (S270).

The calculated total amount is sent from the management server 2 to the POS cash register or the like, the amount is displayed, and the customer makes a payment for it (S280). Further, after the settlement is completed, the settlement completion is sent from the POS cash register or the mobile terminal 4 to the management server 2, and when the settlement processing unit 24 of the management server 2 accepts it, the settlement completed flag is set for the order information. Change from "not yet" to "finished".

Note that the settlement process such as the total amount is not sent from the management server 2 to the POS cash register, but is sent from the management server 2 to the mobile terminal 4 or the cash register terminal 5, and information can be acquired from the management server 2 to execute the settlement. ..
(Example 3)

Next, a third embodiment of the ordering system 1 of the present invention will be described. This embodiment is a case where an order is placed using the table terminal 7, and a case where the payment is made when the ordered dish is received. The same parts as those in each of the above-described embodiments will be omitted. FIG. 15 schematically shows an example of the system configuration in the case of this embodiment. The table terminal 7 is a terminal installed for each table or chair, and is a terminal capable of ordering food mainly by a touch panel method.

The table terminal 7 is provided with a reading device 3 at a predetermined position, and by bringing the mobile terminal 4 into contact with or close to the reading device 3, the same processing as described above can be performed. Further, from the table terminal 7, it is possible to place an order for food in the same manner as the mobile terminal 4.

Next, an example of the processing process of the ordering system 1 in the third embodiment is schematically shown. FIG. 16 schematically shows a flowchart of an example of the processing process in this embodiment.

After entering the restaurant and being guided to the seat, the customer touches or brings his / her mobile terminal 4 into contact with or close to the reading device 3 of the table terminal 7 installed on a table or the like (S300). As a result, the customer identification information stored in the mobile terminal 4 is read by the reading device 3 of the table terminal 7 (S310), and the customer identification information, the reading device identification information, and the store visit date / time information (carried by the reading device 3 of the table terminal 7). (Date and time information when the terminal 4 is brought into contact with or close to each other) is sent from the mobile terminal 4 or the table terminal 7 to the management server 2, and is acquired by the store visit information acquisition unit 20 of the management server 2 (S320). For example, if the customer identification information is "12345", the reader identification information is "A1234", and the store visit date and time is "October 25, 2011 17:00", they are the mobile terminal 4 or the table. It is sent from the terminal 7 to the management server 2, and it is acquired by the store visit information acquisition unit 20 of the management server 2.

When the store visit information acquisition unit 20 acquires customer identification information, reading device identification information, store visit date / time information, etc. from the mobile terminal 4 or the table terminal 7, the order information storage unit 25 stores them. At this time, the store visit information acquisition unit 20 extracts the table number corresponding to the reading device identification information from the correspondence table (not shown) with the table number stored in association with the reading device identification information. Correspondingly, it is stored in the order information storage unit 25.

Then, when the customer makes a cooking information display request (menu display request) by performing a predetermined operation with the application software of the mobile terminal 4, the management server 2 receives the request, and the order processing unit 22 receives the cooking information. The food information stored in the storage unit 21 is extracted and sent to the mobile terminal 4. Then, the mobile terminal 4 displays the cooking information received from the management server 2 in a menu format (S330).

Then, the customer sequentially selects the dish to be ordered from the dish information displayed on the mobile terminal 4 and places an order. That is, by selecting the dishes to be ordered, their quantity, and whether or not to go to pick them up, for example, by pressing the "order confirmation" button, they are sent from the mobile terminal 4 to the management server 2 together with the customer identification information. For example, if the customer selects one each of "sashimi platter" and "yakitori" and two "salads", by pressing the "order confirmation" button, the customer identification information "12345" and each dish Together with the identification information, it is sent from the mobile terminal 4 to the management server 2 as order information.

The order processing unit 22 of the management server 2 receives the information (S340) and stores it in the order information storage unit 25. Then, the order processing unit 22 identifies the reading device identification information (or the identification information of the table seat or the chair seat) based on the customer identification information, and as a new order information for the kitchen terminal 6, "sashimi heap". Information on additional orders for one, one "yakitori", and two "salads" and reading device identification information (or table or chair seat identification information) are displayed.

Further, in parallel with the above processing, the customer can place an order not only from the mobile terminal 4 but also from the table terminal 7 in which the mobile terminal 4 is in contact with or in close proximity to the mobile terminal 4. That is, on the table terminal 7, cooking information is displayed as a menu on the touch panel type screen.

Then, the dishes to be ordered are sequentially selected from the dish information displayed on the table terminal 7 and the order is placed. That is, by selecting the dishes to be ordered and their quantity, for example, by pressing the "order confirmation" button, they may be sent together with the reader identification information (in some cases, the read customer identification information may be sent together). It is sent from the table terminal 7 to the management server 2. For example, if the customer selects one each of "Beef tendon radish", "Cassis soda", and "Plum sour", and two each of "Crab cream croquette" and "Beer", press the "Order confirmation" button. By doing so, the reading device identification information "A1234" and each dish identification information are sent from the table terminal 7 to the management server 2 as order information.

The order processing unit 22 of the management server 2 receives the information (S340) and stores it in the order information storage unit 25. FIG. 17 is an example of the order information storage unit 25 in this state. Then, the order processing unit 22 gives new order information to the kitchen terminal 6, one each for "beef streak radish", "cassis soda", and "plum sour", "crab cream croquette", and "beer". Is displayed with the information of the two additional orders and the reader identification information (or the identification information of the table or chair seat).

In the kitchen, cooking is performed based on the order displayed on the kitchen terminal 6. Then, after cooking is completed, the information of the order of the kitchen terminal 6 is input as cooked by, for example, touching. By this input, among the order information of the order information storage unit 25, the cooked flag is changed from "not yet" to "finished", and the display of the information is erased or highlighted on the kitchen terminal 6.

In addition to the above processing, the finished dish is handed to the serving staff in the kitchen, and the serving staff puts this dish in a predetermined place while looking at the above display on the kitchen terminal 6. At this time, in order to distinguish it from other dishes, as will be described later, the order number notified to the mobile terminal 4 of the customer who ordered the dish is displayed and, for example, a deshap. For dishes that the customer does not want to go to, the serving staff can carry them to the table as before.

In addition, the serving processing unit 23 monitors the order information storage unit 25, and the "cooked" flag is changed from "not yet" to "cooked" for the dishes ordered by the customer and selected to be served by themselves. When it becomes "done", the customer identification information that ordered the dish is specified, and information such as the completion of cooking of the ordered dish, the completed dish, and the dish number is sent to the customer terminal of the customer who has the customer identification information. Is notified (S350). By receiving this notification on the mobile terminal 4, the cooking completion notification screen is displayed on the mobile terminal 4, and when the customer visually recognizes it, the customer brings the mobile terminal 4 and goes to a predetermined place to pick up the food. .. Further, when the serving processing unit 23 gives the above notification, the cooking completed dish on the kitchen terminal 6 is changed to "notified", indicating that the customer has been notified of the cooking completion.

The user goes to a deshap or the like and takes the food ordered by the user with reference to the food number displayed on the mobile terminal 4. Then, it moves to the cash register terminal 5 together with the ordered dish.

By pressing the "payment" button on the mobile terminal 4, or by contacting or bringing the mobile terminal 4 close to the cash register terminal 5, the user requests the checkout process of the ordered food, and the customer identification information is the mobile terminal 4 or the cash register. It is sent to the management server 2 via the terminal 5. When the settlement processing unit 24 of the management server 2 receives the settlement processing request, it is the dish information ordered by the customer based on the customer identification information and has a cooked flag, and there is no settled flag. The food and its amount are extracted from the order information storage unit 25, and the total amount is calculated (S360).

The calculated total amount is sent from the management server 2 to the POS cash register or the like, the amount is displayed, and the customer makes a payment for it (S370). Further, after the settlement is completed, the settlement completion is sent from the POS cash register or the mobile terminal 4 to the management server 2, and when the settlement processing unit 24 of the management server 2 accepts it, the settlement completed flag is set for the order information. Change from "not yet" to "finished".

Note that the settlement process such as the total amount is not sent from the management server 2 to the POS cash register, but is sent from the management server 2 to the mobile terminal 4 or the cash register terminal 5, and information can be acquired from the management server 2 to execute the settlement. ..

Further, the user may bring the mobile terminal 4 into contact with the cash register terminal 5 and bring it close to the cash register terminal 5, or the person in charge of settlement may specify a dish based on the order number and settle the dish. In this case, when the person in charge of settlement inputs the order number to the cash register terminal 5, the dish with the cooked flag of the order number from the cash register terminal 5 to the management server 2 and the dish without the settled flag is selected. It is extracted from the order information storage unit 25, and the total amount is calculated. Then, the calculated total amount may be sent from the management server 2 to the POS cash register or the like, the amount may be displayed, and the customer may settle the amount.

By performing such processing, an order can be placed from both the mobile terminal 4 and the table terminal 7. As a result, when the mobile terminal 4 is not desired to be touched by a person, or when it is difficult to place an order with one mobile terminal 4 due to a large number of people, the table terminal 7 can be used to process the order.

In this way, the customer performs the settlement process when he / she goes to pick up the food, and when the payment is completed, he / she returns to his / her own seat to eat and drink.

Then, when the customer places an additional order, the mobile terminal 4 performs a predetermined operation again to display the cooking information in the same manner as described above and perform the order processing (S380).
(Example 4)

Next, a fourth embodiment of the ordering system 1 of the present invention will be described. This embodiment is a case where an order is placed using the table terminal 7, and a case where the payment is finally made at the end when leaving the store. The same parts as those in each of the above-described embodiments will be omitted.

In this embodiment, unlike the third embodiment, the payment is not made when the food is picked up, but the payment is made at the end when leaving the store. Therefore, S400 to S450 are referred to as S300 to S350. The same is true.

The user goes to the deshap or the like to pick up the cooked food, and takes the cooked food ordered by referring to the food number displayed on the mobile terminal 4. Then, with the ordered food, he returns to his seat and eats and drinks.

Then, when the customer places an additional order, the mobile terminal 4 performs a predetermined operation again to display the cooking information and perform the order processing in the same manner as described above.

When the customer leaves the store by repeating such a process, the order is accepted by pressing the "payment" button on the mobile terminal 4 or by contacting or bringing the mobile terminal 4 close to the cash register terminal 5. The end of the process, the request for settlement processing, and the customer identification information are sent to the management server 2 via the mobile terminal 4 or the cash register terminal 5 (S460). When the settlement processing unit 24 of the management server 2 receives the settlement processing request, it is the dish information ordered by the customer based on the customer identification information and has a cooked flag, and there is no settled flag. The food and its amount are extracted from the order information storage unit 25, and the total amount is calculated (S470).

The calculated total amount is sent from the management server 2 to the POS cash register or the like, the amount is displayed, and the customer makes a payment for it (S480). Further, after the settlement is completed, the settlement completion is sent from the POS cash register or the mobile terminal 4 to the management server 2, and when the settlement processing unit 24 of the management server 2 accepts it, the settlement completed flag is set for the order information. Change from "not yet" to "finished".

Note that the settlement process such as the total amount is not sent from the management server 2 to the POS cash register, but is sent from the management server 2 to the mobile terminal 4 or the cash register terminal 5, and information can be acquired from the management server 2 to execute the settlement. ..
(Example 5)

Next, in the third and fourth embodiments, the case where one table terminal 7 is associated with one mobile terminal 4 has been described, but a plurality of table terminals 7 may be associated with the mobile terminal 4. As a result, the same processing as in the third and fourth embodiments can be performed by bringing the customer's mobile terminal 4 into contact with or close to the plurality of table terminals 7.

In this case, the order can be placed from the mobile terminal 4 and each table terminal 7, and the settlement can be performed collectively.

That is, by bringing the mobile terminal 4 into contact with or close to the plurality of table terminals 7, the customer identification information of the mobile terminal 4 and the reading device identification information provided in the table terminal 7 are sent as store visit information, respectively, and the store visit is performed. As shown in FIG. 19, the information acquisition unit 20 stores each of them.

When an order is placed from the mobile terminal 4, it is stored as order information according to the customer identification information, and when an order is placed from the table terminal 7, it is stored as order information according to the reading device identification information. Therefore, each order should be added. Is possible.

Further, since the order information is extracted according to the customer identification information at the time of payment, the total amount of the ordered dishes can be calculated without any difference between the table terminals 7.

With such a configuration, when a large number of restaurants are used, orders can be placed individually and payments can be made collectively, which is highly convenient.
(Example 6)

In the third embodiment described above, the case where the mobile terminal 4 and the table terminal 7 are used in combination has been described, but only the table terminal 7 may be used. The same part as in Example 3 above will be omitted. FIG. 20 schematically shows an example of the system configuration in the case of this embodiment.

In this embodiment, since the mobile terminal 4 is not used, it is not necessary to provide the store visit information acquisition unit 20. Further, the order information storage unit 25 stores information on the food ordered by the customer, but does not have to store the customer identification information and the reading device identification information. That is, a table number indicating the customer's seating place in the store, a visit date and time, information on the ordered food, an order date and time, a flag indicating whether the customer himself serves the food, a flag indicating cooked, a flag indicating payment completed, etc. Information is stored. An example of the order information storage unit 25 in this embodiment is schematically shown in FIG.

Since each table terminal 7 is identified by using the table number in this embodiment, the information is stored in the table terminal 7.

Next, an example of the processing process in this embodiment will be described with reference to the flowchart of FIG.

The customer enters the restaurant, is guided to a seat, and then takes a seat. When placing an order, the table terminal 7 displays cooking information as a menu on the touch panel screen (S500), so that the table terminal 7 performs a predetermined operation to place an order for cooking.

First, from the dish information displayed on the table terminal 7, the dishes to be ordered are sequentially selected and ordered. That is, by selecting the dishes to be ordered and their quantities, for example, by pressing the "order confirmation" button, they are sent from the table terminal 7 to the management server 2 together with the table numbers. For example, if a customer selects one "sashimi" and one "yakitori" and two "salads", pressing the "confirm order" button will identify the table number "1" and each dish. Along with the information, it is sent from the table terminal 7 to the management server 2 as order information.

The order processing unit 22 of the management server 2 receives the information (S510) and stores it in the order information storage unit 25. FIG. 22 is an example of the order information storage unit 25 in this state. Then, the order processing unit 22 sets new order information for the kitchen terminal 6, one for each of "sashimi" and "yakitori", and information for two additional orders for "salad", and a table. Display the number and.

In the kitchen, cooking is performed based on the order displayed on the kitchen terminal 6. Then, after cooking is completed, the information of the order of the kitchen terminal 6 is input as cooked by, for example, touching. By this input, among the order information of the order information storage unit 25, the cooked flag is changed from "not yet" to "finished", and the display of the information is erased or highlighted on the kitchen terminal 6. FIG. 23 is an example of the order information storage unit 25 in this state.

In addition to the above processing, the finished dish is handed to the serving staff in the kitchen, and the serving staff puts this dish in a predetermined place while looking at the above display on the kitchen terminal 6. At this time, in order to distinguish it from other dishes, as will be described later, the order number notified to the mobile terminal 4 of the customer who ordered the dish is displayed and, for example, a deshap. For dishes that the customer does not want to go to, the serving staff can carry them to the table as before.

In addition, the serving processing unit 23 monitors the order information storage unit 25, and the "cooked" flag is changed from "not yet" to "cooked" for the dishes ordered by the customer and selected to be served by themselves. When it becomes "done", the table number for ordering the dish is specified, and the table terminal 7 having the table number is notified of information such as the completion of cooking of the ordered dish, the completed dish, and the dish number. (S520). By receiving this notification on the table terminal 7, the cooking completion notification screen is displayed on the mobile terminal 4, and the customer visually recognizes the cooking completion notification screen to go to a predetermined place for cooking. Further, when the serving processing unit 23 gives the above notification, the cooking completed dish on the kitchen terminal 6 is changed to "notified", indicating that the customer has been notified of the cooking completion.

The user goes to deshap or the like and takes the dish ordered by the user with reference to the dish number displayed on the table terminal 7. Then, it moves to the cash register terminal 5 together with the ordered dish. At this time, the screen of the table terminal 7 may be imaged by the mobile terminal 4 used by the user, or the table terminal 7 may output the paper on which the cooking number is printed.

When the user goes to the cash register terminal 5, the person in charge of payment pays for the dish. In this case, the user verbally announces the cooking number, the table number, etc., shows the screen of the table terminal 7 captured by the mobile terminal 4, shows the paper output from the table terminal 7, or the like. It is good to increase the certainty of the announcement of the table number.

Then, when the person in charge of settlement inputs the dish number or table number into the cash register terminal 5, the dish number or table number has a cooked flag on the management server 2 from the cash register terminal 5, and the dish has been settled. The dishes without food are extracted from the order information storage unit 25, and the total amount is calculated (S530). Then, the calculated total amount may be sent from the management server 2 to the POS cash register or the like, the amount may be displayed, and the customer may settle the amount (S540).

By performing such processing, an order can be placed from the table terminal 7.

In this way, the customer performs the settlement process when he / she goes to pick up the food, and when the payment is completed, he / she returns to his / her own seat to eat and drink.

Then, when the customer places an additional order, the mobile terminal 4 performs a predetermined operation again to display the cooking information in the same manner as described above and perform the order processing (S550).
(Example 7)

In the above-described fourth embodiment, the case where the mobile terminal 4 and the table terminal 7 are used in combination has been described, but only the table terminal 7 may be used. The same part as in Example 4 described above will be omitted. In this embodiment as well, since the mobile terminal 4 is not used as in the sixth embodiment, it is not necessary to provide the store visit information acquisition unit 20. Further, the order information storage unit 25 stores information on the food ordered by the customer, but does not have to store the customer identification information and the reading device identification information. That is, a table number indicating the customer's seating place in the store, a visit date and time, information on the ordered food, an order date and time, a flag indicating whether the customer himself serves the food, a flag indicating cooked, a flag indicating payment completed, etc. Information is stored.

Next, an example of the processing process in this embodiment will be described with reference to the flowchart of FIG. 24. In this embodiment, unlike the sixth embodiment, the payment is not made when the food is picked up, but the payment is made at the end when leaving the store. Therefore, S600 to S620 are referred to as S500 to S520. Since it is the same, the explanation is omitted.

The user goes to the deshap or the like to pick up the cooked food, and takes the cooked food ordered by referring to the food number displayed on the table terminal 7. Then, with the ordered food, he returns to his seat and eats and drinks.

Then, when the customer places an additional order, the table terminal 7 performs a predetermined operation again to display the cooking information and perform the order processing in the same manner as described above.

When the customer leaves the store by repeating such processing, by pressing the "payment" button on the table terminal 7, the end of order acceptance, the request for payment processing, and the table number are the table terminal 7. Is sent to the management server 2 (S630). When the settlement processing unit 24 of the management server 2 receives the settlement processing request, it is the dish information ordered by the customer based on the table number and has the cooked flag, but does not have the settled flag. , And the amount thereof are extracted from the order information storage unit 25, and the total amount thereof is calculated (S640).

Then, when the information is sent from the management server 2 to the cash register terminal 5, the person in charge of settlement of the cash register terminal 5 outputs the slip, passes the slip to the customer's table, and performs the settlement (S650).
(Example 8)

In each of the above embodiments, the price of the food is the same when the customer goes to pick it up and when the customer goes to the table as before, but when the customer goes to pick it up, the price is set. You may discount only a predetermined amount or a predetermined ratio. That is, when the order processing unit 22 receives an order for a dish from the mobile terminal 4 or the table terminal 7, when "going to pick up" the dish is selected, the order processing unit 22 subtracts a predetermined ratio / predetermined amount from the amount of the dish. The amount of money is stored in the order information storage unit 25 as a price. As a result, an incentive is generated when the customer himself goes to pick it up, which leads to active utilization by the customer.

By using the ordering system 1 of the present invention, the time and burden required for serving the employees can be reduced, so that the number of employees can be further reduced in the restaurant. In addition, there is a possibility that a mistaking may occur when the customer serves the food, but by configuring it as in the present invention, it is possible to prevent the mistaking.

1: Order system 2: Management server 3: Reader 4: Mobile terminal 5: Cash register terminal 6: Kitchen terminal 7: Table terminal 20: Store visit information acquisition department 21: Cooking information storage department 22: Order processing department 23: Serving department 24: Settlement processing unit 25: Order information storage unit 70: Arithmetic device 71: Storage device 72: Display device 73: Input device 74: Communication device

Claims (3)

A server used in the ordering system at restaurants
An order information storage unit that stores information about the food ordered by the customer in association with each customer identification information that identifies the customer.
A food information storage unit that stores information about the food provided at the restaurant,
When the reading device installed in the restaurant comes into contact with or is close to the mobile terminal used by the customer, the information about the food stored in the cooking information storage unit is displayed on the mobile terminal, and the customer identification is performed. An order processing unit that receives information and information related to the food ordered by the customer from the mobile terminal, associates the received information related to the food ordered with the customer identification information, and stores the information in the order information storage unit.
A server characterized by having. A settlement processing unit that calculates the total amount of food ordered by the customer stored in the order information storage unit when the reading device or the cash register terminal installed in the restaurant comes into contact with or is close to the mobile terminal. Have,
The server according to claim 1. Each customer identification information that identifies a customer of a restaurant is provided with an order information storage unit that stores information about the food ordered by the customer in association with each other and a cooking information storage unit that stores information about the food provided at the restaurant. It is a method of ordering food by an ordering system equipped with a server.
The server
When the reading device installed in the restaurant comes into contact with or is close to the mobile terminal used by the customer, the information about the food stored in the food information storage unit is displayed on the mobile terminal, and the customer identification is performed. The step of receiving information and information about the food ordered by the customer from the mobile terminal, and
The step of associating the received information about the dish to be ordered with the customer identification information and storing it in the order information storage unit is executed.
How to order food that is characterized by that.

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