JP2001125981A - Order managing device and restaurant system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To automatically decide a cooking order of articles of food menu merchandise the order of which are received from a customer, to instruct it and to make the cooking order possible to be changed from the customer side. SOLUTION: When merchandise codes of all articles of the food menu merchandise ordered by one customer are inputted, an order managing device creates a customer file by attaching a series of cooking orders to the inputted merchandise codes. A cooking instruction picture 9 on which menu names corresponding to the merchandise codes stored in the customer file in the cooking orders attached to the merchandise codes in a storage order of the customer files is displayed on a display part. A pager terminal is provided with a change of cooking order instructing means to instruct the change of the cooking order and transmits cooking order change data of the food menu merchandise to the order managing device by radio. The order managing device changes the cooking order of the customer files based on the cooking order change data received from each pager terminal and updates the cooking instruction picture 9.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an order management device for managing the preparation of food and drink menu items ordered by a customer, and a pager terminal provided to a customer who has ordered a food and drink menu item when the order is received, to cook the food and drink menu items. And a pager terminal of a customer who ordered the product when the completion of the process is notified to notify the completion of cooking.

[0002]

2. Description of the Related Art When a restaurant menu item is received from a customer, a pager terminal is delivered to the customer, and when the product ordered is completed, the corresponding pager terminal is called by radio and notified to the customer. There is a self-service shop where the customers themselves serve the finished products. Conventionally, as a system for a restaurant of this type, conventionally, a plurality of pager terminals each having a unique pager number set as an identification code, and when the pager number is input via the input unit, the input pager number is set. A restaurant system provided with an order management device that wirelessly transmits a signal for calling a designated pager terminal has been known.

That is, a plurality of pager terminals are prepared in a counter for receiving an order, delivering a product, and the like, and the order management device is installed. In addition, a wireless transmitter is mounted on the ceiling of a customer seat or the like, and is connected to the order management device by a communication cable. When the clerk of the counter receives an order for a food and drink menu item from the customer, the clerk creates a cooking instruction sheet in which the name and quantity of the ordered item are entered.
In addition, the pager terminal is handed over to the customer, and the pager number of the pager terminal is entered in the cooking instruction sheet. Thereafter, the cook instruction sheet is sent to the kitchen. As a result, the product is cooked in the kitchen.

[0004] When the assortment of the cooked products ready to be provided to the customer is completed, the clerk at the counter inputs the pager number entered in the cooking instruction sheet for the prepared products into the order management device. Enter from the section. Then, a call signal for the pager terminal to which the input pager number is set is transmitted from the wireless transmitter, and the buzzer of the pager terminal that has received the call signal sounds. As a result, the customer who had the pager terminal knew that the assortment of the ordered items was completed, and went to the counter to receive the items in exchange for the pager terminal.

[0005]

By the way, in a kitchen, one cooking instruction sheet is generally arranged for one customer in the order of receiving an order, and food and drink menu items are sequentially cooked according to the contents of the cooking instruction sheet. . In this case, when a plurality of food and drink menu products are ordered by one customer, such as a group customer such as a family, for example, by starting cooking first for a product that takes a long time to cook, The finished time of the ordered product was adjusted to be almost the same.

However, conventionally, when a plurality of food and drink menu items are received from one customer, the order of cooking must be determined by the person in charge of cooking, which is a burden on the person in charge of cooking. . In addition, the completion time of the product ordered by one customer may vary due to a determination error, and the customer may complain.

On the other hand, for example, in the case of a customer with children, there is a demand to receive the food and drink menu items ordered by the child first. There was trouble to offer to salesclerk to have you cook.

The present invention has been made in view of such circumstances, and an object of the present invention is to provide an order management device capable of automatically determining and instructing the order of cooking food and drink menu items ordered from a customer. It is something to offer. Another object of the present invention is to provide a restaurant system that allows the customer to specify the order of cooking food and drink menu items.

[0009]

The invention according to claim 1 of the present application comprises a display unit, a menu name for specifying a product corresponding to a product code set for each food and beverage menu product, and element data of a cooking order. When the product codes of all the food and beverage menu items ordered by one customer are input, the input product codes are stored in the menu storage means based on the cooking order element data stored by the menu storage means. Customer file creation means for creating a customer file with a series of cooking orders, customer file storage means for sequentially storing the customer files created by the creation means, and the storage order of the customer file by this storage means,
The order management device includes a cooking instruction screen display control unit that arranges a menu name corresponding to the product code stored in the customer file in the order of the cooking order given to the product code and displays the menu on the display unit. In the order management device having such a configuration, when the customer inputs the product codes of all the food and beverage menu products ordered by one customer, a series of cooking orders is added to the input product codes, and a customer file is created. This customer file is sequentially stored by the customer file storage means. Then, in the storage order of the customer file,
The menu names corresponding to the product codes stored in the customer file are arranged in the order of cooking given to the product codes and displayed on the display unit. Therefore, the person in charge of cooking in the kitchen may cook the food and drink menu items in the order of the menu names displayed on the display unit, and does not need to determine the cooking order.

[0010] The invention described in claim 2 of the present application is the invention described in claim 1.
In the order management device described above, the element data of the cooking order stored in the menu storage means is a standard cooking time required for cooking each food and beverage menu product. With such a configuration, the menu names corresponding to the product codes stored in the customer file are arranged and displayed on the display unit in ascending or descending order of the standard cooking time required for cooking each food and beverage menu product. .

[0011] The invention according to claim 3 of the present application is delivered to a customer who has ordered a food and drink menu product at the time of order reception, and when receiving a cooking completion signal addressed to his / her terminal by radio, informs the customer to cook the ordered product. A plurality of pager terminals for notifying the completion, and order management for wirelessly transmitting a cooking completion signal to a pager terminal passed at the time of receiving an order to a customer who ordered the product when the completion of cooking of the food and beverage menu product is input. In a restaurant system including devices, wireless transmission and reception of data between an order management device and each pager terminal is enabled. And, in the order management device, a display unit, and menu storage means for storing in advance the element data of the cooking order together with a menu name for specifying the product corresponding to the product code set for each food and beverage menu product, When the product code of all the food and beverage menu products ordered by one customer and the identification data of the pager terminal passed to the customer are input, the elements of the cooking order stored by the menu storage means in the input product code. Customer file creation means for creating a customer file together with the identification data of the pager terminal which has been input with a series of cooking orders based on the data, customer file storage means for sequentially storing the customer files created by the creation means, In the order in which the customer files are stored by the customer file storage means,
A cooking instruction screen display control unit that arranges the menu names corresponding to the product codes stored in the customer file in the order of the cooking order given to the product codes and displays the menus on the display unit, and a customer file storage unit. Order management data transmission control means for wirelessly transmitting order management data including the product code of the customer file and the cooking order attached thereto to the pager terminal identified by the identification data of the customer file is provided. An order management data receiving unit for receiving order management data wirelessly transmitted from the order management device to each pager terminal, and a customer handed over to the pager terminal based on the order management data received by the receiving unit receives an order. And a cooking order notifying unit for notifying the cooking order of the selected food and drink menu product. In the restaurant system having such a configuration, when the product code of all the food and beverage menu items ordered by one customer and the identification data of the pager terminal passed to the customer are input, the order management device inputs the data. A customer file is created along with the identification data of the pager terminal by attaching a series of cooking orders to the product codes thus set. This customer file is sequentially stored by the customer file storage means. Then, in the order in which the customer files are stored, the menu names corresponding to the product codes stored in the customer file are arranged on the display unit in the order of the cooking order given to the product codes. Further, the order management data including the product code of the customer file and the cooking order attached thereto is wirelessly transmitted to the pager terminal identified by the identification data of the customer file. In the pager terminal that has received the order management data addressed to its own station, the customer having the pager terminal is notified of the order of cooking the ordered food and beverage menu products. Therefore, the person in charge of cooking in the kitchen may cook the food and drink menu items in the order of the menu names displayed on the display unit, and does not need to determine the cooking order. In addition, the customer uses the pager terminal passed at the time of order reception,
It is possible to know the order of cooking the ordered food and beverage menu products.

[0012] The invention described in claim 4 of the present application is the invention described in claim 3.
In the restaurant system described above, cooking order change instructing means for instructing each pager terminal to change the cooking order of the food menu product notified by the cooking order notifying means, and cooking of the food and drink menu product instructed by the instruction means A cooking order change data transmitting unit that wirelessly transmits the order change data to the order management device; a cooking order change data receiving unit that receives the cooking order change data wirelessly transmitted from each pager terminal; A cooking order changing means for changing a cooking order corresponding to a product code of a customer file in which identification data of a data source pager terminal is stored based on the cooking order change data received by the receiving means; Cooking instruction screen updating means for updating the cooking instruction screen on the display unit after the cooking order is changed by Those were. By taking such a measure, when the customer who has confirmed the cooking order of the ordered food and beverage menu product instructs to change the cooking order of the food and beverage menu product from the pager terminal passed at the time of receiving the order, the designated food and beverage menu is displayed. The cooking order change data of the product is wirelessly transmitted to the order management device. In the order management device, in response to receiving the cooking order change data,
Based on the cooking order change data, the cooking order corresponding to the product code in the customer file in which the identification data of the data transmission source pager terminal is stored is changed. Thereafter, the cooking instruction screen on the display unit is updated according to the change in the cooking order. Therefore, the customer who has confirmed the cooking order of the ordered food and drink menu product can change the cooking order according to the customer's intention.

[0013] The invention according to claim 5 of the present application is directed to claim 4.
In the restaurant system described above, a change prohibition unit that prohibits changing the order of cooking of the food and beverage menu items for which cooking has been started is provided. By taking such a measure, it becomes impossible for the customer to change the cooking order for the food and beverage menu products for which cooking has begun.

[0014]

DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described below with reference to the drawings. In this embodiment, a food and beverage menu is set up in a self-service restaurant in which the customer pays for the ordered food and drink menu items at the time of receiving the order, and a self-service food and drink service is provided by the customer. This is a case where the present invention is applied to a store system and an order management device incorporated in the restaurant system.

FIG. 1 is a schematic diagram showing a restaurant system according to the present embodiment. The restaurant system has a means for registering a menu item of a food and drink ordered by a customer. POS (Point Of S)
ales) A terminal 1 and a kitchen terminal 2 for displaying the contents of food and drink menu items ordered from customers and instructing cooking are provided. In addition, when the customer receives a completion notification signal addressed to his / her terminal which is delivered to the customer who ordered the food and drink menu product at the time of receiving the order, and is wirelessly transmitted upon completion of the cooking of the food and drink menu product ordered by the customer, A plurality of restaurant pager terminals (hereinafter simply referred to as pager terminals) 3 having notification means for notifying the completion of cooking of the ordered food and drink menu product, and communication means for performing bidirectional wireless communication with each pager terminal 3. Wireless repeater 4 is provided. Then, the POS terminal 1, the kitchen terminal 2, and the wireless repeater 4 are connected to a communication line 5 such as a LAN (Local Area Network).
To enable bidirectional data communication between the POS terminal 1 and each pager terminal 3 and between the kitchen terminal 2 and each pager terminal 3 via the wireless repeater 4. . In such a configuration, the kitchen terminal 2 functions as the order management device of the present invention.

A PHS (Personal Handyphone System) radio is used between the radio repeater 4 and each pager terminal 3 in accordance with the "second generation cordless telephone system standard" recommended by the Association of Radio Industries and Businesses (ARIB). TDMA-TD
D (Time Division Multiple Access-Time Division Dup
lex: Two-way wireless communication is performed by the time division duplex method. Further, a unique pager number is assigned to each pager terminal 3 as an identification code in advance, and it is determined whether or not each pager terminal 3 is data addressed to its own station based on the pager number.

FIG. 2 is a block diagram showing a configuration of a main part of the POS terminal 1. The POS terminal 1 stores a CPU (Central Processing Unit) 101 as a control unit main body and fixed data such as programs in advance. ROM (Read
Only Memory) 102, RAM (Random Access Memory) 103 in which various memory areas for writing and reading data by the CPU 101 are formed,
A clock unit 104 for measuring the date and time, a communication interface 105 for controlling data communication with each unit connected via the communication line 5, a drawer (not shown) for receiving signals from the mode switch 106 and storing cash and the like. Shown)
I / O port 108 that outputs a drive signal to a drawer opening device 107 that automatically opens a keyboard, and a keyboard controller 1 that receives signals corresponding to operation keys from a keyboard 109
10. Display 111 for operator and display 112 for customer
And a printer controller 115 for controlling the printing operation of the printer 114. The CPU 101, the ROM 102, the RAM 10
3, clock section 104, communication interface 105, I / O
Port 108 and the controller 110 of each input / output device,
113 and 115 are connected by a bus line 116 such as an address bus and a data bus.

In the RAM 103, FIG.
As shown in FIG. 5, menu data such as a menu name and a price of the product are stored in correspondence with a menu code as a product code preset for each product for various food and beverage menu products, and the sales points of the product are stored. And an area of the product file memory 103a having a cumulative sales area for cumulatively storing sales amounts, menu codes, menu names, prices, sales points, and sales amounts of food and drink menu products ordered by one customer, and passed to the one customer. And an area of the order memory 103b for storing the pager number of the pager terminal 3 that has been entered.

The mode switch 106 has “registration”,
A control switch for selecting various business modes such as “inspection”, “payment”, and “setting” and instructing the CPU 101 to execute the operation modes. Here, “registration” means that sales data of food and beverage menu products registered by the registration means are cumulatively processed for each product in the cumulative sales area of the product file memory 103a, and sales data for each product is stored and managed. This is a business mode for processing the accounting for the product. The “inspection” is a business mode in which sales data for each product stored and managed in the cumulative sales area of the product file memory 103a is printed out on recording paper by the printer 114. After printing out the sales data for each product in the same manner as “Check”, the product file memory 10
This is a business mode for clearing the cumulative sales area 3a. The “setting” is a business mode in which data necessary for executing various business mode processes is set in the RAM 103 in advance.

The keyboard 109 serves as a means for registering food and beverage menu items ordered by the customer, as shown in FIG. 3, a plurality of (40 in FIG. 3) preset menu keys K1 in which menu codes of various food and beverage menu products are respectively preset. Is provided. Also, in addition to a numeric key K2 for inputting numeric data, a clear key K3 for clearing numeric data, a number key K4 for instructing that the numeric data is a pager number, and a numeric key being a multiplier. × key K5 to instruct, cancel key K6 to declare input cancellation of menu code, subtotal key K7 to instruct subtotal output, menu key K8 to instruct that numerical data is the menu code, Various function keys such as a closing key K9 for declaring the end of registration are also provided.

The operator display 111 and the customer display 112 display the menu names and prices of the food and beverage menu products registered by the registration means, and display the total price of all the products ordered by one customer. To display.

Further, the printer 114 stores a menu name of a food and beverage menu product registered by the registration means,
It prints the price, the total amount, and the like on the receipt paper and issues the receipt.

FIG. 5 is a block diagram showing a configuration of a main part of the kitchen terminal 2.
An OM 202, a RAM 203, a clock unit 204, and a communication interface 205 are provided. In addition, HDD (Hard Disc) that writes and reads data to and from the hard disk
Drive) An HDD controller 207 for controlling the driving of the device 206, a keyboard controller 209 for receiving a key signal corresponding to an operation key from a keyboard 208, and a driving for a display 210 having a color screen such as a color CRT display or a color liquid crystal display. A display controller 211 for displaying characters and the like corresponding to the display data, a touch panel controller 213 for taking in a touch position signal from a touch panel sensor 212 as an input means provided on the screen of the display 210, and a drive signal to a buzzer 214. An I / O port 215 is provided, and the CPU 201, the ROM 202, the RAM 20
3, clock section 204, communication interface 205, I / O
Port 215 and the controller 207 of each input / output device,
209, 211 and 213 are connected by bus lines 216 such as an address bus and a data bus.

Then, as shown in FIG. 6, the hard disk accessed by the HDD device 206 stores and manages the standard cooking time as well as the menu code, the menu name and the price as setting data relating to various food and beverage menu products. A master file 217 is formed. Here, the standard cooking time is the average time required for cooking the food and drink menu product, and is set for each product based on the actual time required for cooking. The standard cooking time is data that can be one element that determines the cooking order of each food and beverage menu product. The data set in the menu master file 217 is downloaded to the POS terminal 1 and set as menu data in the product file memory 103a of the RAM 103.

As shown in FIG. 7, the RAM 203 of the kitchen terminal 2 stores the area of the reception order count memory 203a for counting the order reception order Y and the order contents of one customer in ascending order of the reception order Y. And an area of the customer file memory 203b for storing the customer file data shown. As shown in FIG. 8, the customer file data includes, as shown in FIG. 8, the pager number of the pager terminal 3 passed to the customer at the time of receiving the order, the order reception time of the customer, and the time at which the customer started cooking the food and drink menu product ordered. , A cooking completion time at which all the ordered items have been provided to the customer, and management data of food and beverage menu items ordered by the customer, so-called order menu management data. Here, the order menu management data includes a cooking order, a menu code, and whether the product is uncooked or being cooked ("00") or cooked ("01") or delivered ("10"). And "status". The cooking order is assigned in ascending order of the standard cooking time of the product of the corresponding menu code. When one customer orders a plurality of products, cooking is performed in that order, so that the finished time can be made almost the same.

The CPU 201 of the kitchen terminal 2
Is arranged in the order of reception of the customer file data stored in the customer file memory 203b, the menu names corresponding to the menu codes stored in the customer file data are arranged in the order of the cooking order given to the menu code, and the The cooking instruction screen display control means for constantly displaying the instruction screen on the display unit 210 is configured.

FIGS. 9 and 10 show an example of the configuration of the cooking instruction screen 6 in the present embodiment, which is a screen in which touch key images are arranged in a matrix. That is, a touch key image 61 for a pager number consisting of 6 rows × 1 column is arranged on the left side of the screen, a touch key image 62 for an order menu consisting of 6 rows × 5 columns is arranged at the center of the screen, and a 6 line × 1 column on the right side of the screen. A function touch key image 63 composed of one row is arranged. Note that the touch keys 61a at the upper left of the screen are arranged in a matrix [i. j] = [0,0].

In the pager number touch key image 61, the pager number of the customer file data stored in the customer file memory 203b is set to the reception order Y from the top.
, And the order menu touch key image 62 displays menu names corresponding to the menu codes of the customer file data in the ascending order of the cooking order from the left. In addition, touch key image 6 for function
Reference numeral 3 indicates the names of function keys such as a start key 63a, a cooking completion key 63b, a delivery key 63c, a collection key 63d, a cancel key 63e, and an end key 63f. Note that scroll touch key images 64 and 65 are arranged below the pager number touch key image 61 and on the right side of the order menu touch key image 62, and the scroll touch key image 64 is touched. And touch key image 61 for pager number
Are sequentially scrolled upward, and when the scroll touch key image 65 is touched, the menu name displayed on the order menu touch key image 62 is sequentially scrolled to the left. I have.

FIG. 11 is an external view of the pager terminal 3. The pager terminal 3 displays character data such as menu names of ordered food and drink menu products on the front of a small and easily portable terminal body. A keyboard in which a display 31 and cursor keys 32a and 32b for vertically moving a cursor 31a displayed on the display 31, an inquiry key 32c, a change key 32d, a select key 32e, a confirm key 32f, a cancel key 32g, and the like are arranged. 32, and an antenna 33 is mounted on the upper surface. Although not shown, a sticker indicating the pager number set for itself is attached to the terminal body.

FIG. 13 is a block diagram showing a main configuration of the pager terminal 3.
In addition to U301, ROM 302, and RAM 303, a timer 304 for measuring the ON time of a buzzer 308 described later,
A wireless transmission / reception unit 305 having a function of modulating transmission data to wireless data and transmitting the data from the antenna 33 and a function of demodulating and capturing the wireless data received by the antenna 33, a key signal corresponding to an operation key from the keyboard 32 A drive signal is output to a keyboard controller 306 to be taken in, a display controller 307 for controlling the drive of the display 31 to display characters or the like corresponding to the display data, and a buzzer 308 as notification means for notifying completion of the assortment of ordered products. An I / O port 309 and the like are provided.
And a ROM 302, a RAM 303, a timer 304, a wireless transmission / reception unit 305, an I / O port 309, a keyboard controller 306, and a display controller 307, which are connected by a bus line 310 such as an address bus or a data bus.

As shown in FIG. 14, in particular, the RAM 303 of the pager terminal 3 stores the menu codes and menu names of the food and drink menu items ordered by the customer who has passed the pager terminal 3 in the order of a series of display numbers. An area of the order management table 303a is formed. Also,
As an area used in the processing for changing the cooking order described below,
Each area includes a cursor pointer p, a cooking order change flag F, a change target rank v, a change destination rank w, and the number of menus k.

In the restaurant system according to the present embodiment including the POS terminal 1, the kitchen terminal 2 and the respective pager terminals 3 having the above-described configuration, the CPU 101 of the POS terminal 1 selects the "registration" mode by the mode switch 106. ,
The registration business process shown in the flowchart of FIG. 15 is executed. That is, the CPU 101 sets the mode switch 1
06, it is confirmed that the "registration" mode is selected.
Wait for pager number to be entered. Here, a numeric input corresponding to the pager number is performed by the numeric key K2 of the keyboard 109, and subsequently, when the number key K4 is input, it is determined that the pager number corresponding to the numeric data has been input.

Thus, when the pager number is input,
The CPU 101 creates confirmation inquiry data for the pager terminal 3 in which the pager number is set as ST2,
The data is transmitted from the communication interface 105 to the wireless repeater 4 via the communication line 5. Thereby, the confirmation inquiry data is transmitted as wireless data from the wireless repeater 4 and received by the pager terminal 3 to which the corresponding pager number is set.

The CPU 301 of the pager terminal 3 receiving the confirmation inquiry data, as shown in FIG.
It is determined whether or not the order management table 303a is stored in 303 (ST1). If the order management table 303a is not stored, a valid response is received (ST2). If it is stored, an invalid response is received (ST3). The data is transmitted to the original POS terminal 1 by radio.

Therefore, the CPU 101 of the POS terminal 1
After the pager confirmation inquiry data is wirelessly transmitted in ST2 of FIG. 15, a response from the corresponding pager terminal 3 is awaited in ST3. If a valid response is returned via the communication line 5 within a certain period of time, the order memory 103b is cleared in step ST4, and the pager number input to the order memory 103b in step ST1 is stored in step ST5. Store.

On the other hand, if an invalid response is returned or no response is received within a predetermined time, the pager terminal 3 is regarded as unusable and an error message is displayed on the operator display 111. , Returning to ST1, and waiting for the next pager number to be input. Thereby, even if the pager number of the pager terminal 3 in which the order management table 303a relating to the food and drink menu items ordered by another customer is stored is erroneously input, an invalid response is returned, and the erroneous input is noticed. In addition, even if the wireless transmission / reception unit 304 or the like inputs the pager number of the pager terminal 3 that is broken, there is no response,
Not used. In the POS terminal 1, when the clear key K3 is input or the next pager number is input, the error message is deleted.

After storing the pager number in the order memory 103b in ST5, the CPU 101 waits for a menu code to be input in ST6. here,
When a menu code of a food and drink menu product is input by a one-touch operation of the preset menu key K1 or an input operation of the numeric key K2 and the menu key K8, ST7 is entered.
As the menu code, the product file memory 1
03a and retrieves the corresponding menu name and price. Then, the price is multiplied by the number of sales points (the multiplier if the multiplier is input by the numeric keys K2 and X key K5 immediately before the input of the menu code, or 1 if the multiplier is not input). The sales amount is calculated, and the sales points and the sales amount together with the menu code, the menu name and the price are stored as order menu data in the order memory 10.
3b are stored in the order of input. In step ST8, the menu name, price, number of sales and sales price of the order menu data are displayed on the operator display 111 and the customer display 1.
12 is displayed.

Thereafter, until the closing key K9 is input, the CPU 101 repeats the processing of ST7 and ST8 each time a menu code is input. And ST9
When the input of the closing key K9 is detected, the sales points and the sales amount of the food and drink menu items ordered based on the order menu data stored in the order memory 103b are stored in the cumulative sales area of the item file memory 103a for each item in ST10. Execute the sales registration process to be added.
In addition, an accounting process is performed to settle the total price of the ordered food and drink menu product.

Further, as ST11, the order memory 10
The pager number and order menu data stored in 3b are transmitted from the communication interface 105 to the kitchen terminal 2 via the communication line 5. In step ST12, the order management table 303a is created from the menu code and menu name of the order menu data. At this time, the display order is the order of input of the order menu data. Then, order notification data is created from the order management table 303a and the pager number stored in the order memory 103b, and the order notification data is transmitted from the communication interface 105 to the wireless repeater 4 via the communication line 5.

Thereafter, as ST13, the printer 114
Of the order menu data, the receipt, which prints the menu name, price, number of sales, sales amount, and the total amount, is printed.

The order notification data transmitted to the wireless repeater 4 in the process of ST12 by executing the registration business process is transmitted from the wireless repeater 4 as wireless data.
The pager terminal 3 to which the corresponding pager number is set is received. The CPU 301 of the pager terminal 3 having received the wireless data of the order notification data stores the order management table 3 in the message in the RAM 303 as shown in FIG.
03a is stored (ST1). Then, the menu names stored in the order management table 303a are displayed on the display 31 in the display order (ST2). Next, the number k of menus in the order management table 303a is counted, and
03 (ST3), the cursor pointer p is set to "1", and the cursor 31a is displayed at the position of the display order p (ST4). Thereafter, the cooking order change flag F is checked (ST5). In this case, since the cooking order change flag F is "0", it is updated to "1" to store that the order notification data has been received (S
T5).

On the other hand, the data (pager number, order menu data) of the order memory 103b transmitted in the process of ST11 by the execution of the registration business process is transmitted to the kitchen terminal 2 via the communication line 5. This allows
The CPU 201 of the kitchen terminal 2 executes the order receiving process shown in the flowchart of FIG. That is, C
When starting this order reception processing, the PU 201 first adds 1 to the reception order Y counted in the reception order count memory 203a as ST1. Next, S
As T2, the current time measured by the clock unit 204 is acquired as the reception time.

Next, referring to the standard cooking time of each food and beverage menu product stored and managed in the menu master file 217 as ST3 and ST4, the menu code of the order menu data received from the POS terminal 1 is replaced with the standard cooking time. (In the same time, order input order). At this time, for the order menu data having a plurality of sales points, menu codes corresponding to the points are generated and rearranged. In addition, cooking order is assigned to the rearranged menu codes in order from 1 and data “0” indicating uncooking is attached as a status to create order menu management data. And P
Pager number received from OS terminal 1 and clock unit 204
If the customer file data is created from the reception time obtained from the above and the order menu management data rearranged in the order of the longest standard cooking time, this created customer file data is stored in the reception order count memory of the customer file memory 203b as ST5. It is stored in the area corresponding to the reception order Y counted in 203a.

Thereafter, the matrix [i, j] = [Y, 0] in the pager number touch key image 61 of the cooking instruction screen 6 displayed on the display 210 as ST6.
(Y: count value of reception order count memory 203a)
Of the customer file memory 203a
The pager number of the customer file data stored in the area corresponding to the reception order Y is displayed and its background is blue. Further, in the key image of the matrix [i, j] = [Y, X] (Y: count value of the reception order count memory 203a, X: cooking order) in the order menu touch key image 62, the same customer file data is stored. Are displayed in the order of cooking order, and the background is blue. Thus, the order receiving process ends. Here, the CPU 201
Constitutes a customer file creating means by the processing of ST3 and ST4 of the order receiving processing. Further, the customer file memory 203b constitutes a customer file storage unit.

By the way, the CPU 201 of the kitchen terminal 2
Is waiting for a touch position signal to be input from the touch panel sensor 212 with the display 210 displaying the cooking instruction screen 6. Then, according to the touch position signal input to the touch panel controller 213, the start key 63 of the function touch key image 63 is displayed.
When it is confirmed that a has been touch-input, FIG.
The start key input process shown in the flowchart of FIG.

That is, the CPU 201 sets the start key 6
When the input process 3a is started, the process waits for any pager number key of the pager number touch key image 61 to be touched as ST1. Then, when it is confirmed from the touch position signal input to the touch panel controller 213 that any one of the pager number keys [im, 0] in the pager number touch key image 61 has been touched, the customer file memory 203b is set as ST2. , The customer file data of the reception order corresponding to the line number im is read from the server, and it is determined whether or not the start time is set in the customer file data.

If the start time is not set (NO in ST3), cooking of the food and drink menu items ordered by the customer who has passed the pager terminal 3 in which the pager number in the customer file data is set is prepared. Is started, the current time measured by the clock unit 204 is read out as ST4, and is set in the customer file data as the start time. In step ST5, the background in the key image of the matrix [im, 0] in the pager number touch key image 61 is changed to green, and the pager terminal 3 of the pager number displayed in this key image is passed. This indicates that the customer has started cooking the ordered food and beverage menu product. Further, as ST6, the pager number in the customer file data is acquired. Then, start notification data including the pager number is created, and the start notification data is transmitted from the communication interface 205 to the wireless repeater 4 via the communication line 5.

Thereafter, in ST7, it is determined whether or not the end key 63f of the function touch key image 63 has been touch-inputted.
Returning to T1, touch key image 61 for pager number
Wait for one of the pager number keys to be touched. When it is detected from the touch position signal input to the touch panel controller 213 that the end key 63f has been touch-input, the start key processing is ended.

As a result of checking the customer file data in the process of ST2, if the start time has not been set (YES in ST3), the process proceeds to ST7 and the end key 63
It is determined whether or not f has been input. If the touch input has not been performed, the process returns to ST1, and if the touch input has been performed, the start key process ends.

The CPU 201 of the kitchen terminal 2
If it is confirmed that the cooking completion key 63b of the function touch key image 63 has been touched,
The cooking completion key input process shown in the flowchart of FIG. 16 is executed.

That is, when starting the input processing of the cooking completion key 63b, the CPU 201 waits for any one of the menu keys in the order menu touch key image 62 to be touch-input at ST1. Then, the touch key image 62 for the order menu is generated by the touch position signal input to the touch panel controller 213.
When it is confirmed that any one of the menu keys [im, jn] is touch-input, the customer file data of the reception order corresponding to the row number im is read from the customer file memory 203b as ST2, and the column is read from this customer file data. The order menu management data in the cooking order corresponding to the number jn is read, and the status is checked.

If the status is not cooked "00" (YES in ST3), it means that the products managed by the order menu management data have been cooked and can be provided to the customer. Since the instruction has been given, this status is updated to “01” as cooked in ST4. Also, S
At T5, the background in the key image of the matrix [im, jn] in the order menu touch key image 62 is changed to yellow to indicate that the product with the menu name displayed in this key image has been cooked. Show. Furthermore, S
At T6, the menu code of the order menu management data whose status has been updated to “01” is acquired from the customer file data, and the pager number is acquired from the customer file data. Then, cooking completion notification data including the obtained pager number and menu code is created, and the cooking completion notification data is transmitted from the communication interface 205 to the wireless repeater 4 via the communication line 5.

Then, in ST7, it is determined whether or not the end key 63f of the function touch key image 63 has been touch-input. Wait for that menu key to be touched. When it is detected from the touch position signal input to the touch panel controller 213 that the end key 63f has been touch-input, the cooking completion key process ends.

When the status is checked in the process of ST2, if the status is not uncooked “00” (N in ST3)
O), the process proceeds to ST7, and it is determined whether or not the end key 63f is input. If no touch input has been made, ST1
When the touch input has been made, the cooking completion key process ends.

The CPU 201 of the kitchen terminal 2
When it is confirmed that the delivery key 63c of the function touch key image 63 has been touch-input, the delivery key input processing shown in the flowchart of FIG. 19 is executed.

That is, when the input process of the delivery key 63c is started, the CPU 201 waits for any one of the pager number keys of the pager number touch key image 61 to be touched as ST1. Then, when it is confirmed from the touch position signal input to the touch panel controller 213 that any one of the pager number keys [im, 0] in the pager number touch key image 61 has been touched, the customer file memory 203b is set as ST2. , The customer file data of the reception order corresponding to the line number im is read from the server, and it is determined whether or not the customer file data includes the order menu management data whose status is “01”.

If the order menu management data whose status is “01” is cooked (ST
(YES in 3), since it is instructed that the cooked food and drink menu product has been delivered to the customer, the status of the cooked “01” order menu management data is updated to all delivered “10” in ST4. In step ST5, the background in the key image of the matrix [im, jn] corresponding to the cooking order n in the order menu management data of the order menu management data whose status has been updated to “10” in the order menu touch key image 62 is changed to red. This indicates that the product with the menu name displayed in the key image has been delivered.

Next, as ST6, the statuses of all the order menu management data in the customer file data of the reception order im are checked. If the status of at least one order menu management data is “00” (“NO” in ST7), the customer who has passed the pager terminal 3 in which the pager number is set in the customer file data is ordered. Since there are still food and drink menu products that have not yet been provided, the status of the order menu management data in the customer file data is not cooked “00”.
Extract the order menu management data. Then, the order management table 303a is created with the menu code of the extracted order menu management data. At this time, the display order is the ascending order of the cooking order of the extracted order menu management data, and the menu name is set by reading from the menu master file 217 using the menu code as a key. Then, order notification data is created from the order management table 303a and the pager number in the customer file data, and the order notification data is transmitted from the communication interface 205 to the wireless relay device 4 via the communication line 5.

On the other hand, when the status of all the order menu management data in the customer file data of the reception order im is checked in ST6, the status of all the order menu management data is "10" which has been delivered. (YES in ST7), all the ordered food and beverage menu items are provided to the customer who has passed the pager terminal 3 to which the pager number in the customer file data has been set, so that the clock unit 204 measures the time in ST10. The current time is read out and set in the customer file data as the cooking completion time. Also, as ST11, the background in the key image of the matrix [im, 0] in the touch key image 61 for the pager number is changed to red, and the customer having the pager terminal 3 of the pager number displayed in this key image is changed. Indicates that the delivery of the ordered food and beverage menu product is completed. Further, in step ST12, a pager number in the customer file data is acquired. Then, collection request notification data including the pager number is created, and the collection request notification data is transmitted from the communication interface 205 to the wireless repeater 4 via the communication line 5.

Thereafter, in ST13, it is determined whether or not the end key 63f of the function touch key image 63 has been touch-inputted.
It waits for any one of the pager number keys to be touched. When it is detected from the touch position signal input to the touch panel controller 213 that the end key 63f has been touch-input, the transfer key processing ends.

As a result of checking the status in the process of ST2, the order menu management data of cooked “01” is 1
If none exist (ST3 NO), ST1
Proceed to 3 to determine whether the end key 63f has been input. If the touch input has not been made, the process returns to ST1, and if the touch input has been made, the transfer key processing ends.

The CPU 201 of the kitchen terminal 2
Collection key 6 of touch key image 63 for function
When it is confirmed that 3d is touch-input, FIG.
0, a collection key input process shown in the flowchart of FIG.

That is, the CPU 201 sets the collection key 6
When the input process of 3d is started, the process waits for touch input of any one of the pager number keys of the pager number touch key image 61 as ST1. Then, when it is confirmed from the touch position signal input to the touch panel controller 213 that any one of the pager number keys [im, 0] in the pager number touch key image 61 has been touched, the customer file memory 203b is set as ST2. Then, the customer file data of the reception order corresponding to the line number im is read from, and it is determined whether or not the cooking completion time is set in the customer file data.

Here, if the cooking completion time has been set (YES in ST3), the pager number of the pager terminal 3 collected from the customer who has completed delivery of the ordered food and beverage menu product has been input. In ST4, collection notification data including the pager number in the customer file data is created, and the collection notification data is transmitted from the communication interface 205 to the wireless repeater 4 via the communication line 5.

Next, as ST5, the customer file data having the reception order matching the line number im is deleted from the customer file data memory 203b. And after data deletion,
If the customer file data whose reception order is im + 1 or lower is sequentially shifted to the higher order and packed in ST6, the display is displayed on the display 210 based on the shifted data in the customer file data memory 203b in ST7. Touch key image 6 for pager number on cooking instruction screen 6
1 and the menu name display in the order menu touch key image 62 are updated. In ST8, the reception order Y counted in the reception order count memory 203a is decremented by one. afterwards,
ST9: Function touch key image 63
It is determined whether or not the end key 63f is touch-input.
If no touch input has been made, the process returns to ST1, and waits for a touch input of any one of the pager number keys of the pager number touch key image 61. When it is detected from the touch position signal input to the touch panel controller 213 that the end key 63f has been touch-input, the collection key input processing ends.

On the other hand, as a result of checking the cooking completion time in the process of ST2, if the cooking completion time is not set (NO in ST3), the pager of the pager terminal 3 of the pager terminal 3 of the customer who has not yet completed delivery of all the items. Since the number is an erroneous operation, a message notifying the terminal collection error is displayed on the display 210 for a certain period of time, and then the process proceeds to ST9.
It is determined whether the end key 63f has been input. If the touch input has not been performed, the process returns to ST1, and if the touch input has been performed, the collection key input process ends.

When the start key processing, the cooking completion key input processing, the delivery key input processing, and the recovery key input processing are executed in the kitchen terminal 2, the wireless relay device is connected to the kitchen terminal 2 via the communication line 5. The start notification data, the cooking completion notification data, the order notification data, the collection request notification data, and the collection notification data transmitted to 4 are each transmitted as wireless data from the wireless repeater 4, and a pager number included in the data is set. Received by the pager terminal 3.

Then, the CPU 301 of the pager terminal 3 receiving the start notification data first checks the cooking order change flag F as shown in FIG. 25 (ST1). And
When the cooking order change flag F is “1”, the order notification data has been received and the start notification data has been received for the first time, so the cooking order change flag F is updated to “2” and the start notification is made. The fact that the data has been received is stored. In addition, a message notifying that the user has started cooking is displayed on the display 31 (for example, "cooking of the ordered item has started.").
Is displayed (ST3), and the buzzer 308 is sounded at a constant rate to notify that the customer who has been passed the pager terminal 3 has started cooking the ordered food and beverage menu product (ST4). Thereafter, when the predetermined wait time counted by the timer 304 has elapsed, the display on the display 31 is returned to the display of the menu name stored in the order management table 303a (ST6). Further, the cursor pointer p is returned to "1", and the cursor 31a is displayed at the position of the display order p (ST7). If the cooking order change flag F is “0” or “2”,
The above processing is not performed.

On the other hand, the CPU 301 of the pager terminal 3 which has received the cooking completion notification data acquires the menu name corresponding to the menu code in the cooking completion notification data from the order management table 303a as shown in FIG.
This menu name and the ROM 302 or RAM 30
From the message data set to 3, the cooking completion notification message for each menu (for example, "XXXXX (menu name) is completed. Please come to the counter.") Is edited. Then, this cooking completion notification message is displayed on the display 31 (ST1). Also,
The buzzer 308 is sounded for a certain period of time to inform the customer that cooking is completed (ST2).

Further, the CPU 301 of the pager terminal 3 that has received the order notification data, as shown in FIG.
The order management table 303 in the data is stored in the AM 303
a is stored. At this time, since the previous order management table 303a is stored in the same area, it is overwritten and stored. Also, the overwritten and stored order management table 30
The menu name of 3a is displayed on the display 31 in the display order. Next, the menu number k in the order management table 303a
Is counted and stored in the RAM 303, the cursor pointer p is set to "1", and the cursor 31a is displayed at the position of the display order p. Thereafter, the cooking order change flag F
In this case, since the cooking order change flag F is “1” or “2”, the cooking order change flag F is not updated.

Further, the CPU 301 of the pager terminal 3 having received the collection request notification data, as shown in FIG.
Message data prompting the return of the terminal preset in the OM 302 or the RAM 303 (for example, "To the customer
Please return this terminal to the counter. )), And this message is displayed on the display 31 (ST1). In addition, the buzzer 308 is sounded for a certain period of time to notify that the message prompting the customer to return the pager terminal 3 is displayed (ST2).

Further, the CPU 301 of the pager terminal 3 having received the collection notification data, as shown in FIG.
From step 303, the order management table 303a is cleared (ST1). Further, the cooking order change flag F is updated to "0", and the fact that the cooking has been collected is stored (ST2). Further, the data displayed on the display 31 is deleted (ST3).

Note that the buzzer sounds of the buzzer 308 which are sounded when receiving the start notification data, when receiving the cooking completion notification data, and when receiving the collection request notification data, respectively, can be distinguished by different timbres. ing.

The CPU 301 of each pager terminal 3
Detects the input of the inquiry key 32c of the keyboard 32, and requests the cooking order of the food and beverage menu items ordered by the customer handed over to the pager terminal. Is to be executed.

That is, the CPU 301 checks the cooking order change flag F as ST1. Here, if the cooking order change flag F is “1” or “2”, the customer has ordered food and drink menu items, but the delivery of all items has not been completed yet and the customer has it. Can be queried,
In step ST2, a wireless communication unit 30 sends a cooking order inquiry command including a pager number preset to the terminal itself.
5 to the kitchen terminal 2 by wireless.

Thus, the wireless data of the cooking order inquiry command transmitted from the pager terminal 3 is received by the wireless repeater 4 and taken into the kitchen terminal 2 via the communication line 5. As a result, the CPU 201 of the kitchen terminal 2 is configured as shown in FIG.
As shown in FIG. 5, the customer file memory 20 is stored in the pager number included in the cooking order inquiry command received as ST1.
Search 3b. Here, when the customer file data including the pager number is detected (YES in ST2).
S), as ST3, a normal response message including a cooking order and a menu code constituting the order menu management data of the customer file data is created. Then, in ST4, the normal response message is wirelessly transmitted to the pager terminal 3 which is the cooking sequence inquiry source via the wireless relay device 4 (order management data transmission control means).

Note that, in ST1, the customer file memory 20
3b, if the customer file data including the pager number cannot be detected (ST2 N
O), an error response message is created and wirelessly transmitted to the pager terminal 3 that is the cooking order inquiry source.

Then, the CPU 3 of the pager terminal 3 which wirelessly transmitted the cooking order inquiry command in the process of ST2 in FIG.
01 waits for a response from the kitchen terminal 2 as ST3. If the normal response message is received via the wireless transmission / reception unit 305 within a predetermined time (order management data receiving means), the cooking order and the menu code included in the normal response message are matched in ST4. Next, the menu code and the menu name in the order management table 303a are rearranged. Thereafter, in ST5, the menu names stored in the sorted order management table 303a are displayed on the display 31 in the display order (cooking order notifying means). When the cursor pointer p is set to "1" in ST6 and the cursor 31a is displayed at the position of the display order p, the inquiry key input process is terminated.
If the result of checking the cooking order change flag F in ST1 is “0”, it is collected from the customer and is not used, so that a message notifying that the inquiry cannot be made is displayed on the display 31. If a response from the kitchen terminal 2 has not been received even after the lapse of a predetermined time in ST3, a message indicating an inquiry error is displayed on the display 31. Thereafter, when a predetermined wait time measured by the timer 304 has passed in ST9, the display on the display 31 is returned to the display of the menu name stored in the order management table 303a.

The CPU 301 of each pager terminal 3
Detects that the change key 32d of the keyboard 32 has been input, and requests the change of the cooking order of the food and beverage menu items ordered by the customer who has been passed the pager terminal.
The change key input process shown in the flowcharts of FIGS. 30 and 31 is executed.

That is, the CPU 301 first checks the cooking order change flag F as ST1. If the cooking order change flag F is "1", the customer has ordered food and drink menu items but has not yet started cooking, so that the cooking order can be changed, and ST can be changed.
As a second message, a message (for example, "Please select a menu to be changed.") Is displayed on a part of the screen of the display 31 on which the menu name is displayed.

In this state, a key input from the keyboard 32 is waited. When the downward cursor key 32b is input once in ST3, the cursor pointer p
Is added to the cursor 31a, and the cursor 31a is moved to the cursor pointer p.
Is moved to the position of the display order shown by. Note that the maximum value of the cursor pointer p is the number of menus k, and is not added any more. Then, wait for the next key input. Also, S
When the upward cursor key 32a is input once as T4, the cursor pointer p is decremented by "1", and the cursor 31a is moved to the position of the display order indicated by the cursor pointer p. Note that the minimum value of the cursor pointer p is “1”, and the value is not subtracted below it. Then, wait for the next key input.

On the other hand, when the selection key 32e is input in ST5, the food and drink menu product in the display order in which the cursor 31a is located has been selected as the product for which the cooking order is to be changed. It is stored as the change order v. In ST7, the menu name having the change target rank v as the display rank is inverted between black and white. Thereafter, in ST8, a message (for example, "Please specify the order of change") is displayed on a part of the screen of the display 31 on which the menu name is displayed, asking the customer to specify the destination for changing the cooking order.

In this state, a key input from the keyboard 32 is waited. When the downward cursor key 32b is input once in ST9, the cursor pointer p
Is added to the cursor 31a, and the cursor 31a is moved to the cursor pointer p.
Is moved to the position of the display order shown by. Note that the maximum value of the cursor pointer p is the number of menus k, and is not added any more. Then, wait for the next key input. Also, S
When the upward cursor key 32a is input once as T10, the cursor pointer p is decremented by "1", and the cursor 31a is moved to the position of the display order indicated by the cursor pointer p. Note that the minimum value of the cursor pointer p is “1”, and the value is not subtracted below it. Then, wait for the next key input.

On the other hand, when the selection key 32e is input in ST11, the display order in which the cursor 31a is located is selected as the changed cooking order, and the value of the cursor pointer p is set as the change destination order w in ST12. Remember. Then, as ST13, the order management table 30
In the order menu data of the menu code and the menu name stored in 3a, the display order is the change target order v
Is shifted to the display order of the change destination order w.

Thereafter, as ST14, the menu names stored in the order management table 303a after the data shift are displayed on the display 31 in the display order. Also, S
At T15, the cursor pointer p is set to "1", and the cursor 31a is displayed at the position of the display order p.

In this state, a key input from the keyboard 32 is waited. Here, when the change key 32d is input in ST16, since a change in the cooking order has been requested, the process returns to the start of the change key process. ST17
When the cancel key 32g is input, the change of the cooking order is stopped, and the change key process is terminated.

On the other hand, when the enter key 32e is input in ST18, cooking order change data including each display order stored in the order management table 303a and the corresponding menu code is created in ST19. The cooking order change data also includes a pager number set in the terminal itself (cooking order change instructing means). Then ST
The wireless transmission / reception unit 30 transmits the cooking order change data as 20.
5 to the kitchen terminal 2 by wireless transmission (cooking order change data transmission means).

In this way, the wireless data of the cooking order change data transmitted from the pager terminal 3 is received by the wireless repeater 4 and taken into the kitchen terminal 2 via the communication line 5 (cooking order change data receiving means). . Thereby, as shown in FIG. 22, the CPU 201 of the kitchen terminal 2 searches the customer file memory 203b with the pager number included in the cooking order change data received as ST1. here,
If the customer file data including the pager number is detected (YES in ST2), it is determined in ST3 whether the start time is set in the customer file data. If the start time is not set, the food and beverage menu items ordered by the customer managed by the customer file data have not yet been started and the order of cooking can be changed. The menu codes are rearranged so that the cooking order of the menu codes constituting the order menu management data matches the display order of the same menu code included in the received cooking order change data (cooking order changing means).

After that, in step ST5, based on the customer file data after the rearrangement of the menu codes, the display 2
The menu name display in the order menu touch key image 62 of the cooking instruction screen 6 displayed on the screen 10 is updated (cooking instruction screen updating means). In ST6, a cooking order change permission response message is wirelessly transmitted to the pager terminal 3 that has requested the cooking order change.

Note that the customer file memory 20 is stored in ST1.
3b, if the customer file data including the pager number cannot be detected (ST2 N
O), as ST7, prepare a non-response message for changing the cooking order, and wirelessly transmit the message to the pager terminal 3 that has made the cooking order inquiry.
Further, when the customer file data including the pager number is detected, but the start time data is set in the customer file data (YES in ST3), the food and beverage ordered by the customer managed by the customer file data Since the menu item has been started and the cooking order cannot be changed, a message indicating that the cooking order cannot be changed is created as ST7 and transmitted wirelessly to the pager terminal 3 that has made the cooking order inquiry (change Prohibited means).

Therefore, the CPU 3 of the pager terminal 3 which wirelessly transmitted the cooking order change data in the process of ST20 in FIG.
01 waits for a response from the kitchen terminal 2 as ST21. If the permission response message for changing the cooking order is received via the wireless transmission / reception unit 305 within a predetermined time, ST2
A message that informs the customer that the change in the cooking order has been accepted on a part of the screen of the display 31 in which the menu name is displayed according to the cooking order instructed to change (for example, "Cooking is performed in the following order"). Is displayed. On the other hand, when the non-response message of the cooking order change is received,
In step ST23, a message (for example, "the cooking order cannot be changed") is displayed on a part of the screen of the display 31 to inform the customer that the cooking order cannot be changed.

Thus, the change key process ends. In addition,
The CPU 301 of the pager terminal 3 checks the cooking order change flag F in ST1 of the change key processing,
If it is "2" or "0", it means that the pager terminal 3 of the customer who has started cooking of the ordered food and drink menu product or the pager terminal 3 collected from the customer and not used, so that the process goes to ST23. A message (for example, “cooking order cannot be changed”) that informs the customer that a change in the cooking order is not allowed is displayed on a part of the screen of the advance display 31 (change prohibition means).

As described above, in the present embodiment, the POS terminal 1 having the function of registering the food and beverage menu items ordered by the customer and the function of accounting for the products is installed in the order counter, and the order is received from the customer. A kitchen terminal 2 having a cooking instruction function of the food and drink menu product and a registration function of the food and beverage menu product that has completed cooking is installed in the delivery counter, and a number of pager terminals 3 are prepared in the order counter,
Build a restaurant system. Note that the order counter and the delivery counter may also be used.

When the clerk receives an order for food and beverage menu items from the customer at the order counter, the clerk first selects one pager terminal 3 to hand over to the customer, and selects the pager terminal 3.
Is input to the POS terminal 1. If no error message is displayed on the operator display 111, the pager terminal 3 can be used. Next, the user inputs the menu code of the food and drink menu item ordered from the customer, the number of orders, and the like. When the input is completed, the closing key K9 is input to perform the accounting process.

Thus, in the POS terminal 1, the order management table 30 in which the menu codes and the menu names of the food and drink menu items are registered in the order in which the order is received from the customer.
3a is created. And this order management table 3
The order notification data including the number 03a is transmitted to the pager terminal 3 of the pager number input at the time of starting the order reception.
Is transmitted wirelessly.

In the pager terminal 3 which has received the order notification data by radio, the order management table 303a in the message is stored in the RAM 303. Further, the menu names registered in the order management table 303a are displayed on the display 31 in the order of display (order of receiving orders). In addition,
Since the pager terminal 3 has a small screen of the display 31, the first and second menu names and quantities are displayed first, and each time the downward cursor key 32b is pressed, the lower menu name and quantity are displayed. Are sequentially displayed.
Further, the cooking order change flag F is updated from “0” to “1”. Then, the clerk checks the contents of the order menu displayed on the display 31 of the pager terminal 3 and then passes the pager terminal 3 to the customer together with the receipt issued from the POS terminal 1. The customer goes to the customer seat with the pager terminal 3 and waits for the ordered food and beverage menu product to be completed.

On the other hand, from the POS terminal 1 that has completed the accounting processing, the pager number of the pager terminal 3 passed to the customer and the order menu data of the food and drink menu items ordered by the customer are transmitted via the communication line 5 to the kitchen terminal. 2 is sent. Thereby, in the kitchen terminal 2, the reception order Y counted in the reception order count memory 203a is increased by one, and the area corresponding to the reception order Y in the customer file memory 203b is stored in the area corresponding to the reception order Y from the pager number and the order menu data. The created customer file data is stored. In addition, the pager number is displayed on the Y line in the pager number touch key image 61 on the cooking instruction screen 6 displayed on the display 210 of the kitchen terminal 2, and the Y in the order menu touch key image 62 is displayed. On the line, the menu names of the ordered products are displayed left-justified in the order of cooking. In this case, the cooking order is the order of the longest standard cooking time. The background in the key images 61 and 62 at this time is blue.

Thus, the clerk performing the cooking starts cooking the ordered items of the menu name displayed on the order menu touch key image 62 with a blue background in order from the upper left to the right. At this time, if the background of the pager number corresponding to the food and drink menu product for which cooking is started is blue, the store clerk touches the touch key image 6 for the pager number.
Touch operation within 1. Then, the current time is set as the start time in the customer file data including the pager number displayed in the pager number touch key image 61. Also, the background in the pager number touch key image 61 turns green, indicating that the pager has started. Further, the start notification data is wirelessly transmitted to the pager terminal 3 having this pager number.

Pager terminal 3 that has received the start notification data
In, the cooking order change flag F is updated from “1” to “2”. In addition, a message indicating that cooking has begun (for example, "cooking of ordered item has begun.") Is displayed on display 31, and buzzer 308 sounds. Thereby, the customer who confirms the message and the buzzer sound can know that he or she has started cooking the ordered food and beverage menu product.

When the clerk who has started cooking the ordered food and drink menu product has finished cooking and is ready to provide it to the customer, he touches the order menu touch key image 62 on which the menu name of the ordered product is displayed. Manipulate.
Then, the background in the touched key image 62 turns yellow, indicating that the product with the menu name in the key image 62 has been cooked. Also,
If the order menu management data corresponding to the touched key image 62, that is, the touched key image 62 is a matrix [im, jn], the reception number is im
The status of the order menu management data whose cooking order is jn is updated from "00" to "01" in the customer file data. Further, cooking completion notification data including the menu code of the order menu management data whose cooking order is jn and the pager number in the customer file data whose reception number is im is created, and is wirelessly transmitted via the wireless relay device 4. .

Thus, the cooking completion notification data wirelessly transmitted from the kitchen terminal 2 via the wireless repeater 4 is received by the pager terminal 3 in which the pager number in the data is set. Then, in the pager terminal 3 that has received the cooking completion notification data, the buzzer 308 sounds and a message notifying the completion of the cooking of the product set with the menu code in the received cooking completion notification data, for example, “Naporitan is made. "Please come to the counter." Is displayed on the display 31. As a result, the customer having the pager terminal 3 can select one of the food and beverage menu items ordered from the buzzer sound and the content of the displayed message.
Knowing that the goods are completed, go to the delivery counter to pick it up.

When the customer arrives at the delivery counter to receive the merchandise, the clerk provides the completed merchandise to the customer. At this time, the pager number of the pager terminal 3 held by the customer is confirmed, and the touch key image 61 for the pager number of the same pager number of the cooking instruction screen 6 displayed on the display 210 of the kitchen terminal 2 is touched. Manipulate. Then, this touch-operated key image 6
1 is stored in a matrix [im. 0], the background in the order menu touch key image 62 in which the menu name of the product managed by the order menu management data with the status “cooked” “01” is the customer file data whose reception order is im. Turns red, indicating that it has been delivered. Also, the status of this order menu management data changes from “01” to “1”
It is updated to "0".

Here, the status of each order menu management data constituting the customer file data is checked, and if at least one of them is uncooked “00”, the order menu management data is not yet cooked based on the uncooked order management data. An order management table 303a for only the remaining food and beverage menu items not provided to the customer is created. Then, the order notification data including the order management table 303a is wirelessly transmitted to the pager terminal 3 of the pager number in the customer file data via the wireless repeater 4.

Thus, the order management data wirelessly transmitted from the kitchen terminal 2 via the wireless repeater 4 is received by the pager terminal 3 to which the pager number in the data is set. Then, in the pager terminal 3 receiving this order notification data, the order management table 30 in the message is sent.
3a is overwritten and stored in the RAM 303. The menu name and the number of orders registered in the order management table 303a are displayed on the display 31.

On the other hand, if the status of each order menu management data constituting the customer file data is checked at the kitchen terminal 2 and all the statuses are “10”, the display of the kitchen terminal 2 is displayed. 210
Of the touch key image 61 for the pager number in which the pager number in the customer file data of the cooking instruction screen 6 displayed on the screen is displayed turns red. Further, the cooking completion time is set in the customer file data, and the collection request notification data is transmitted via the wireless repeater 4 to the pager terminal 3 in which the pager number in the customer file data is set.

Thus, the collection request notification data wirelessly transmitted from the kitchen terminal 2 via the wireless repeater 4 is received by the pager terminal 3 to which the pager number in the data is set. At the pager terminal 3 that has received the collection request notification data, the buzzer 308 sounds and a message prompting return of the pager terminal 3, for example, “Please return this terminal to the customer to the counter.” Is displayed on the display 31. Is done. Thus, the customer returns the pager terminal 3 to the clerk at the counter.

The clerk who has recovered the pager terminal 3 from the customer,
A touch operation is performed on the pager number touch key image 61 with a red background with the pager number of the pager terminal 3 collected and the collection key 63c. Then, the collection notification data is wirelessly transmitted to the pager terminal 3 of the corresponding pager number. The customer file memory 20
3b, the customer file data of the corresponding pager number is deleted, and the corresponding pager number and the menu name of the ordered product corresponding thereto are deleted from the cooking instruction screen 6. In the pager terminal 3 that has received the collection notification data, the order management table 303a is deleted. Further, the cooking order change flag F is updated from “2” to “0”. As a result, the pager terminal 3 can be used at the time of receiving the next customer's order.

In the present embodiment, the customer who has ordered a plurality of food and drink menu items uses the pager terminal 3 received at the time of receiving the order to confirm the cooking order of the plurality of food and drink menu items. be able to.
That is, the customer who confirms the cooking order inputs the inquiry key 32c arranged on the keyboard 32 of the pager terminal 3. Then, as long as the cooking order change flag F stored in the RAM 303 of the pager terminal 3 is not “0”, that is, the pager terminal 3 passed to a customer who has ordered food and drink menu items and has not yet completed the assortment. As long as the pager terminal 3 transmits the cooking order inquiry command to the kitchen terminal 2 by radio.

In the kitchen terminal 2 which has received the cooking order inquiry command, the normal response including the menu code with the cooking order based on the customer file data including the pager number of the inquiry source pager terminal 3 stored in the customer file memory 203b. A message is created and wirelessly transmitted to the inquiry pager terminal 3.

As a result, in the pager terminal 3, the menu codes and the menu names in the order management table 303a are rearranged in the order of the cooking order given to the same menu code. Then, the menu names rearranged according to the cooking order are displayed on the display 31 in that order. For example, when a customer who orders three items of food and drink menu items "Child Lunch", "Hamburg" and "Coffee" inquires about the cooking order, the standard cooking time of each menu is "Hamburg">"ChildLunch">"Coffee"", The menu name is displayed in the order of" 1. hamburger, 2. child lunch, 3. coffee "on the display 31 of the pager terminal 3 of the customer, as shown in FIG. .

As a result, the customer can check the order of cooking the ordered food and beverage menu products. Now, in the present embodiment, the customer who has confirmed the cooking order can change the order before starting cooking.

For example, in the case of a customer who has ordered three items as described above, there may be a case where the child wants to cook the menu “child lunch” ordered first. In such a case,
The customer first inputs the change key 32d. Then, a message requesting the customer to select the cooking order change menu is displayed on the display 31 (see FIG. 12A).

Then, the customer inputs the down cursor key 32b once to select the menu "Child Lunch" and sets the cursor 31a to "Child Lunch".
The selection key 32e is input. Then, the value “2” of the cursor pointer p is stored as the change order v.
In addition, the menu name "Child Lunch" is displayed in black and white reversed. Next, a message is displayed for asking the customer to specify the destination for changing the cooking order (see FIG. 12B).

Then, the customer inputs the upward cursor key 32a once to set the cursor 31a to "1" in order to select the cooking order "1", and then inputs the selection key 32e. Then, the value “1” of the cursor pointer p is stored as the change destination rank w. Then, the menu code and menu name of “children's lunch” of the display order v = 2 stored in the order management table 303a are shifted to the area of the display order w = 1 of the table 303a, and the menu code of “hamburger” is shifted. And the menu name is shifted to the area of display rank 2 one rank lower. As a result, the menu names are displayed on the display 31 in the order of “child lunch”, “hamburger”, and “coffee” (see FIG. 12C).

Then, the customer inputs the confirmation key 32f,
Instruct the change of the cooking order. Then, cooking order change data including the cooking order corresponding to the display order and the menu code corresponding to the cooking order is created and wirelessly transmitted to the kitchen terminal 2. Thereby, in the kitchen terminal 2 that has received the cooking order change data, the order menu management data of the corresponding customer file data is rearranged in the order of the cooking order instructed to change. Then, the cooking instruction screen 6 is updated based on the rearranged data.

For example, now, the display 210 of the kitchen terminal 2
It is assumed that the cooking instruction screen 6 shown in FIG. 9 has been displayed. In this state, the cooking order “1” is set to “2” for “children lunch” from the pager terminal 3 to which the pager number “18” is set.
Is "hamburger" and "3" receives the cooking order change data of "coffee", the cooking instruction screen 6 shown in FIG. 10 is updated. Accordingly, the clerk performing the cooking starts cooking from left to right in order from the customer order to which the pager terminal 3 with the pager number “18” has been passed. Start cooking first.

On the other hand, an approval response message is wirelessly returned to the pager terminal 3 of the customer whose cooking order change instruction has been approved in the kitchen terminal 2. Thereby, a message is displayed on the display 31 of the pager terminal 3 to inform the customer that the change of the cooking order has been accepted (FIG. 1).
2 (d)).

On the other hand, if the customer has already started cooking the food and drink menu items ordered, the change of the cooking order is prohibited. In this case, the display 3
1 displays a message informing the customer that the cooking order cannot be changed (see FIG. 12 (e)). Therefore, the customer can confirm from the content of the message whether or not the request for changing the cooking order has been accepted.

As described above, according to the present embodiment, the clerk who cooks the food and drink menu items ordered by the customer can cook in the order of the menu displayed on the cooking instruction screen 6 of the kitchen terminal 2. It is not necessary to consider the order of cooking, and the burden can be reduced.

In addition, customers who order food and drink menu products are:
By using the pager terminal 3 passed at the time of receiving the order, the order of cooking the ordered products can be confirmed. In addition, it is possible to instruct the change of the cooking order only by performing a simple key operation in accordance with the guidance displayed on the display 31 of the pager terminal 3, thereby improving the serviceability.

In the above embodiment, the element data of the cooking order stored in the menu master file 217 is the standard cooking time required for cooking each food and drink menu product, but the invention is not limited to this. Further, in the above embodiment, the cooking order is determined in the order of the longest standard cooking time, but the cooking order may be determined in the shortest order.

Further, the radio communication system between the radio repeater 4 and each pager terminal 3 is not limited to the PHS radio, and the operation and effect of the present invention can be obtained even if power saving radio or optical communication is adopted. It is.

Further, the present invention is not limited to a restaurant of a prepaid system and a self-service system, but a store clerk can register a customer order using a handy terminal, and can order the kitchen using wireless or the like. The present invention is also applicable to a post-payment type restaurant system in which a command is sent to the management device to cook and pay after eating and drinking.

[0124]

As described above in detail, according to the first aspect of the present invention, it is possible to provide an order management apparatus capable of automatically determining and instructing the order of cooking food and beverage menu items ordered by a customer. . Further, according to the invention described in claim 2 of the present application, it is possible to provide an order management device capable of automatically determining and instructing the order of cooking food and beverage menu items ordered from a customer in the order of long or short time required for cooking. . Further, according to the invention described in claim 3 of the present application, it is possible to provide a restaurant system that allows the customer to confirm the cooking order of the food and beverage menu product. Further, according to the invention described in claim 4 of the present application, it is possible to provide a restaurant system capable of confirming the cooking order of the food and beverage menu items from the customer side and instructing the change of the order. Further, according to the invention described in claim 5 of the present application, it is possible to provide a restaurant system in which the customer can confirm the cooking order of the food and beverage menu items and instruct the user to change the cooking order before starting cooking.

[Brief description of the drawings]

FIG. 1 is a schematic diagram of a restaurant system according to an embodiment of the present invention.

FIG. 2 is an exemplary block diagram showing a main part configuration of the POS terminal according to the embodiment;

FIG. 3 is an exemplary view showing a keyboard of the POS terminal.

FIG. 4 is an exemplary view showing a main memory area formed in a RAM of the POS terminal.

FIG. 5 is a block diagram showing a main configuration of the kitchen terminal according to the embodiment;

FIG. 6 is a view showing a record format of a menu master file of the kitchen terminal.

FIG. 7 is a view showing a main memory area formed in a RAM of the kitchen terminal.

FIG. 8 is a structural diagram of customer file data shown in FIG. 7;

FIG. 9 is a view showing an example of a cooking instruction screen displayed on a display of the kitchen terminal.

FIG. 10 is a view showing an example of a cooking instruction screen displayed on a display of the kitchen terminal.

FIG. 11 is an external view of a restaurant pager terminal according to the embodiment.

FIG. 12 is a diagram showing an example of data displayed on a display of the restaurant pager terminal.

FIG. 13 is a block diagram showing a main configuration of the restaurant pager terminal.

FIG. 14 is a diagram showing a main memory area formed in a RAM of the restaurant pager terminal.

FIG. 15 is a flowchart showing a main part of a registration business process executed by the CPU of the POS terminal.

FIG. 16 is a flowchart showing a main part of an order receiving process executed by a CPU of the kitchen terminal.

FIG. 17 is a flowchart showing a main part of a start key input process executed by the CPU of the kitchen terminal.

FIG. 18 is a flowchart showing a main part of a cooking completion key input process executed by the CPU of the kitchen terminal.

FIG. 19 is a flowchart showing a main part of a delivery key input process executed by the CPU of the kitchen terminal.

FIG. 20 is a flowchart showing a main part of a collection key input process executed by the CPU of the kitchen terminal.

FIG. 21 is a flowchart showing a main part of a cooking order inquiry command receiving process executed by the CPU of the kitchen terminal.

FIG. 22 is a flowchart showing a main part of a cooking order change data reception process executed by the CPU of the kitchen terminal.

FIG. 23 is a flowchart showing a main part of a confirmation inquiry data reception process executed by the CPU of the restaurant pager terminal.

FIG. 24 is a flowchart showing a main part of order notification data reception processing executed by the CPU of the restaurant pager terminal.

FIG. 25 is a flowchart showing a main part of a start notification data reception process executed by the CPU of the restaurant pager terminal.

FIG. 26 is a flowchart showing a main part of a cooking completion notification data receiving process executed by the CPU of the restaurant pager terminal.

FIG. 27 is a flowchart showing a main part of a collection request notification data receiving process executed by the CPU of the restaurant pager terminal.

FIG. 28 is a flowchart showing a main part of a collection notification data receiving process executed by the CPU of the restaurant pager terminal.

FIG. 29 is a flowchart showing a main part of an inquiry key input process executed by the CPU of the restaurant pager terminal.

FIG. 30 is a flowchart showing a main part of a change key input process executed by the CPU of the restaurant pager terminal.

FIG. 31 is a flowchart showing a main part of a change key input process executed by the CPU of the restaurant pager terminal.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 ... POS terminal 2 ... Kitchen terminal 3 ... Restaurant pager terminal 4 ... Wireless repeater 5 ... Communication line 6 ... Cooking instruction screen 31 ... Display 32c ... Inquiry key 32d ... Change key 203a ... Reception order count memory 203b ... Customer file Memory 217: Menu master file 303a: Order management table

──────────────────────────────────────────────────の Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme court ゛ (Reference) G07G 1/14 G06F 15/21 330 (72) Inventor Yoshihisa Kawamata 570 Oni-cho, Oni-cho, Tata-gun, Shizuoka Toshiba Incorporated in the Ohi Plant of Tokku Co., Ltd. F-term in TEO Corporation's Ohito Office (reference) FA05 FA23

Claims (5)

[Claims] 1. A display unit; a menu storage means for storing in advance element data of a cooking order together with a menu name for specifying a product corresponding to a product code set for each food and beverage menu product; When the product codes of all the food and beverage menu items ordered by the user are input, a customer file is created by adding a series of cooking orders to the input product codes based on the element data of the cooking order stored by the menu storage means. Means for creating customer files, customer file storage means for sequentially storing the customer files created by the creation means, and menu names corresponding to the product codes stored in the customer files in the order of storage of the customer files by the storage means. Is displayed on the display unit in the order of cooking order attached to the product code Order management apparatus characterized by comprising a control means. 2. The order management device according to claim 1, wherein the menu storage means stores, as element data of the cooking order, a standard cooking time required for cooking each food and beverage menu product. Management device. 3. A plurality of pager terminals which are delivered to a customer who has ordered food and drink menu items at the time of order reception and receive a cooking completion signal addressed to the own terminal by radio, and perform a notification operation to notify the customer of cooking completion of the ordered products. And an order management device that wirelessly transmits the cooking completion signal to the pager terminal passed to the customer who ordered the product when the completion of cooking of the food and beverage menu product is input. In the store system, the order management device and each of the pager terminals can transmit and receive data wirelessly, and the order management device has a display unit and a product code set in each of the food and beverage menu products. Menu storage means for storing in advance the element data of the order of cooking together with the menu name for specifying the product corresponding to the item, and the order placed by one customer When the product code of the food and beverage menu product and the identification data of the pager terminal passed to the customer are input, a series of the input product code is stored based on the element data of the cooking order stored by the menu storage means. Customer file creation means for creating a customer file together with the identification data of the pager terminal which is also input with the cooking order, customer file storage means for sequentially storing the customer files created by the creation means, and the customer file A cooking instruction screen display control for displaying a menu name corresponding to a product code stored in the customer file in the storage order of the customer file in the order of cooking given to the product code and displaying the menu name on the display unit. Means, and a product code stored in the customer file stored by the customer file storage means. And order management data transmission control means for wirelessly transmitting order management data consisting of a cooking order attached thereto to the pager terminal identified by the identification data of the customer file, wherein each of the pager terminals is Order management data receiving means for receiving order management data wirelessly transmitted from the management device; and, based on the order management data received by the receiving means, a cooking order of the food and beverage menu items ordered by the customer who has passed the pager terminal. A restaurant system comprising: a cooking order notifying unit for notifying. 4. The restaurant system according to claim 3, wherein each of the pager terminals includes a cooking order change instructing unit that instructs a change in the cooking order of the food and drink menu product notified by the cooking order notifying unit, and the instruction unit changes the order. A cooking order change data transmitting unit that wirelessly transmits the cooking order change data of the designated food and drink menu product to the order management device, wherein the order management device transmits the cooking order change data wirelessly transmitted from each of the pager terminals. Receiving cooking order change data receiving means, and a cooking order for changing a cooking order corresponding to a product code in a customer file in which identification data of a data source pager terminal is stored based on the cooking order change data received by the receiving means. Changing means for updating the cooking instruction screen of the display unit after the cooking order is changed by the cooking order changing means. Restaurants system characterized by comprising an instruction menu update unit. 5. The restaurant system according to claim 4, further comprising a change prohibition unit for prohibiting a change in the order of cooking of the menu items for which cooking has been started.