JP2004164118A - Electronic ordering system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an electronic ordering system convenient for both shops and customers. <P>SOLUTION: The electronic ordering system comprises a server 100 with a database 10 and a central processing unit 20; a plurality of clients 200 connected to the server 100 to construct a LAN; and a printer 300 connected to one of the clients 200. The client 200 turns into a guest seat terminal, a kitchen terminal, a table setting terminal or an accounting terminal by taking in either a guest seat terminal program, a kitchen terminal program, a table setting terminal program or an accounting terminal program from the database 10. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to an electronic ordering system used in a restaurant such as a restaurant, and more particularly to receiving orders from customers, communicating orders to a kitchen, communicating cooked items to a serving clerk, and adjusting payment. A system that can be performed collectively.
[0002]
[Prior art]
Conventionally, a customer seat device, a kitchen device, a display device for serving, and a control unit for controlling data communication between these devices have been provided. There has been proposed an electronic ordering system capable of receiving a request (see Patent Document 1).
[0003]
According to this electronic ordering system, a meal menu is displayed on the seat-side display unit provided in the seat device, order data is input from the seat-side input unit provided in the seat device, and the control unit receives the order data. And outputs the data to the display for serving and the display on the kitchen side provided in the kitchen apparatus, and when the end data of the completion of the cooking for the order is inputted from the input section on the kitchen side provided in the kitchen apparatus, the control section performs the processing. The order system that receives the end data and outputs it to the serving display unit allows the cook in the kitchen to know the order directly from the display unit on the kitchen side, eliminating the need for order work to the kitchen by serving. it can. Therefore, it is possible to improve the service by reducing the work of the waiter, and to reduce the labor cost by reducing the number of waiters.
[0004]
[Patent Document 1]
JP-A-7-105287 (FIG. 1)
[0005]
[Problems to be solved by the invention]
However, in the electronic ordering system according to the conventional example, since the seat devices are installed in a one-to-one correspondence for each seat, not only cannot the food be provided by the shared seats, but also when the seat device is broken. However, there is a disadvantage that the customer cannot be guided to the seat until the repair or replacement of the seat device is completed, so that the efficient operation of the seat cannot be performed. In addition, since the seat devices are installed in a one-to-one correspondence with each seat, when a single seat is used by a plurality of people, one representative has to input all order data. And the burden of inputting order information is large. In particular, when a large audience seat is used by a large number of people, such as during a banquet, such inconvenience becomes significant. Further, since the seat devices are installed in a one-to-one correspondence with each seat, it is impossible or extremely difficult to move the seat devices according to the usage status of the seats. There is a disadvantage that it is difficult to effectively use the system, and the system cannot be operated flexibly.
[0006]
Further, in the electronic ordering system according to the conventional example, since a meal menu is stored for each seat device, there is a disadvantage that updating the meal menu requires a great deal of labor.
[0007]
Further, in the electronic ordering system according to the conventional example, since the end data of cooking for the order is output from the kitchen side input unit to the serving display unit, the serving can know the end of cooking, but the customer has ordered. There is an inconvenience that it is not possible to know at which stage the food has reached, and it is not possible to sufficiently provide information to customers.
[0008]
In addition, since the electronic ordering system according to the above-mentioned conventional example does not consider payment at all, the customer must pay at the cash register after the meal is completed, which is a long time. There is a disadvantage that it takes time.
[0009]
The present invention has been made in view of such a situation of the related art, and an object of the present invention is to provide an electronic ordering system that is more convenient for both the shop side and the customer side.
[0010]
[Means for Solving the Problems]
In order to achieve the above-described object, an electronic ordering system of the present invention includes a server having a database and a central processing unit, and a plurality of clients connected to the server and constructing a LAN. A system management table in which a program for the customer terminal, a program for the kitchen terminal, a program for the serving terminal, and a program for the accounting terminal used on the client are stored, and a menu displayed on the client in which the program for the customer terminal is stored. A menu table in which information is stored, an order table in which order information from a client in which the program for the customer terminal is stored is stored for each client, and accounting information created based on the order information is stored in each client. An accounting information table to be stored in the A sales management table for storing sales performance information and sales forecast information created based on the accounting information; and the central processing unit responds to the request from the client with respect to the client that has made the request. A client that transmits the one type of program according to the request and receives the program for the customer terminal, a client that receives the program for the kitchen terminal, a client that receives the program for the catering terminal, and the program for the accounting terminal The received client is a customer terminal, a kitchen terminal, a serving terminal, and an accounting terminal, respectively, and requests input of setting of an identification number from each of the clients. When the identification number is transmitted from the client, the identification number is set. Recognizes the input client as a terminal configuring the LAN And from each client to configure these LAN from writing and the database of information to the database structure that allows reading of information to each client constituting the LAN.
[0011]
As described above, in the electronic ordering system including the client server system, the database stores the program for the customer terminal, the program for the kitchen terminal, the program for the serving terminal, and the program for the accounting terminal used on the client. If the program can be transmitted to each client in response to a request from each client, and can be recognized as a terminal configuring the LAN after waiting for the transmission of the identification number from each client, the function of each client can be appropriately adjusted. Since the terminal can be switched to a customer terminal, a kitchen terminal, a catering terminal, or an accounting terminal, the client can be easily diverted, the client can be effectively used, and the usefulness of the system can be enhanced. In addition, since the client can be easily diverted, it is easy to replace the customer terminal. Even if one of the customer terminals fails, the customer terminal can be replaced immediately with a normal product. It does not occur and efficient operation of the seats can be performed. Further, since it is possible to arrange a plurality of seat terminals on one seat according to the situation of the seats, it is possible to provide dishes by shared seats, thereby increasing the profitability of the store, and inputting order information. Since it can be performed by a plurality of persons, it is possible to reduce the burden on the customer due to the input of the order information. In addition, the menu information is not stored in the client, and the menu information is fetched from the database and displayed on the customer terminal, so that the menu information can be updated at once by updating the database, and the menu information can be updated. The administrator's labor involved in updating can be reduced. Furthermore, not only the customer terminal, the kitchen terminal and the serving terminal, but also the accounting terminal are collectively managed by the central processing unit, so that the payment process can be facilitated, and both the customer and the accountant in connection with the payment can be settled. The burden can be reduced.
[0012]
Further, in the electronic ordering system according to the present invention, the client has a communication program for transmitting and receiving information to and from the central processing unit, and a storage address of each program on the database. The client is stored in advance, the client accesses the central processing unit by designating a storage address of a desired program, and the central processing unit sends the program for the customer terminal, the program for the kitchen terminal, the program for the serving terminal, or the accounting. By receiving any of the terminal programs, the terminal terminal becomes one of the customer terminal, the kitchen terminal, the serving terminal, or the accounting terminal.
[0013]
As described above, if the communication program for transmitting / receiving information to / from the central processing unit and the storage addresses of the respective programs on the database are stored in the client in advance, the employee of the restaurant can input the information to the client. By simply operating the section and selecting a desired program, each client can be any of a customer terminal, a kitchen terminal, a catering terminal or an accounting terminal. can do.
[0014]
Further, according to the present invention, in the electronic ordering system having the above configuration, a wireless mobile terminal with a touch panel is used as the client.
[0015]
As described above, when the wireless mobile terminal with a touch panel is used as the client, the input operation of the necessary information can be performed on the display screen of the client, so that the input operation by the employee of the restaurant and the customer can be easily and accurately performed. This makes it possible to provide an electronic ordering system which is easy to operate and has high practicality.
[0016]
Further, in the electronic ordering system having the above configuration, the present invention is configured such that the client is provided with anti-theft means.
[0017]
In this way, if the client is provided with the anti-theft means, it is possible to prevent the client from being stolen even when the wireless portable terminal is used as the client, so that it is possible to prevent damage due to shortage of restaurants.
[0018]
Further, according to the electronic ordering system of the present invention, in the electronic ordering system having the above-described configuration, the program for the guest terminal includes a step of requesting the setting input of an identification number by a caterer, and the caterer operates the guest terminal to operate the guest terminal. When transmitting the identification number to the central processing unit, the central processing unit is configured to display the menu information read from the menu table on the display unit of the customer terminal that transmitted the identification number.
[0019]
As described above, when the caterer operates the customer terminal to transmit the identification number to the central processing unit and displays the menu information on the display unit of the customer terminal, the customer entry time, the number of people, the order information In addition, since management of accounting information and the like can be performed for each customer terminal on the central processing unit side, errors in information processing can be prevented, and a highly reliable electronic ordering system can be provided.
[0020]
In the electronic ordering system according to the present invention, the program for the customer terminal includes a step of requesting a customer to input and set a password, and the customer operates the customer terminal to execute the central processing. After transmitting the personal identification number to the apparatus, the central processing unit receives the order from the customer terminal that transmitted the personal identification number.
[0021]
In this way, if the central processing unit accepts the order from the customer terminal after the customer operates the customer terminal and transmits the personal identification number to the central processing unit, erroneous reception of the order is prevented even in the case of shared seating. Therefore, a highly reliable electronic ordering system can be provided.
[0022]
Further, in the electronic ordering system having the above configuration, the guest terminal program includes a procedure for displaying menu information on a display unit of the guest terminal, and a type and total number of order items on the display unit of the guest terminal. The configuration includes a procedure for displaying order information including an amount of money, and a procedure for displaying wait-for-serving information including a type of order product and a cooking stage on the display unit of the seat terminal.
[0023]
In this way, when the order information including the type of order item and the total price is displayed on the display section of the seat terminal as well as the menu information, it becomes easier for the customer to order a dish within the budget, thereby giving the customer a sense of security. Can be given. In addition, in addition to this, the display section of the customer terminal displays the waiting information including the type of the order item and the cooking stage, and the customer can confirm whether the dish ordered by the customer has been received in the kitchen or has started cooking. Since it is possible to know whether or not the ordered dish is completed at the customer seat, unnecessary trouble with the caterer can be prevented.
[0024]
In the electronic ordering system according to the present invention, in the electronic ordering system having the above-described configuration, the program for the seat terminal includes a step of requesting input of acceptance information by the customer, and the customer who has received the order product can set the customer terminal to the customer terminal. When operating and transmitting the acceptance information to the central processing unit, the central processing unit transmits the deletion information to the kitchen terminal and the serving terminal, the order information corresponding to the dish with the inspection information attached, It was configured to delete.
[0025]
As described above, the customer who has received the order product is requested to input the acceptance information by operating the customer terminal, and when the acceptance information is transmitted to the central processing unit, the kitchen terminal is deleted by the deletion information from the central processing unit. In addition, if the order information displayed on the serving terminal is deleted, unnecessary troubles as to whether or not the ordered food has been served can be prevented, so that a highly reliable electronic ordering system can be provided.
[0026]
Further, according to the electronic ordering system of the present invention, in the electronic ordering system having the above configuration, the program for the customer terminal includes a step of requesting the customer to input payment request information, and the customer who has finished a meal operates the customer terminal. When the settlement request information is transmitted to the central processing unit, the accounting terminal accesses the accounting information table and prints the accounting information corresponding to the customer terminal read from the accounting information table. did.
[0027]
As described above, when the customer who has finished a meal operates the customer terminal and transmits the settlement request information to the central processing unit, the accounting terminal automatically prints the accounting information corresponding to the customer terminal. Settlement can be completed simply by going to the department (register) and paying the printed price, and there is no need to enter the order product and the price in the accounting department. Can be reduced.
[0028]
Further, in the electronic ordering system having the above configuration, in the kitchen terminal program, the order information read from the order table and transmitted from the central processing unit in a time-series display unit of the kitchen terminal. The procedure for prompting the kitchen clerk to enter cooking start information when starting to cook the order product, and the procedure for requesting the kitchen clerk to enter cooking end information when the order product is finished cooking. The central processing unit includes, when the cooking start information is input to the kitchen terminal and when the cooking end information is input to the kitchen terminal, display of the order information displayed on the kitchen terminal. The color was changed.
[0029]
In this way, when the order information from the customer is displayed on the kitchen terminal in chronological order, the kitchen clerk can visually confirm the type and quantity of the order item, and thus can surely know the reception of the order item. Also, when the kitchen clerk is requested to input the cooking start information and the cooking ending information, the kitchen clerk can confirm the start and end of the cooking by operating the kitchen apparatus, so that the cooking omission and the serving omission are reliably prevented. can do. Further, when the display color of the order information displayed on the kitchen terminal is changed when the cooking start information is input to the kitchen terminal and when the cooking end information is input, the uncooked order product and the cooking And the cooked order product can be easily recognized, so that cooking mistakes such as double cooking can be reliably prevented. Therefore, an electronic ordering system that is highly reliable and easy to use can be provided.
[0030]
In the electronic ordering system according to the present invention, the serving terminal program may read out the order information from the order table and transmit the order information transmitted from the central processing unit in a time-series display unit of the serving terminal. And a step of requesting a serving clerk to input serving start information when serving a cooked order product to a required customer seat, and wherein the central processing unit sends the serving information to the serving terminal. When the start information is input, the display color of the order information displayed on the serving terminal is changed.
[0031]
In this way, when the order information from the customer is displayed on the serving terminal in chronological order, the serving clerk can visually check the type and quantity of the ordered product, and thus can surely know the reception of the ordered product. Further, when the serving clerk requests the serving clerk to input the serving start information, the serving clerk can check whether or not the serving has been completed by operating the serving device, so that the serving omission can be reliably prevented. Furthermore, when the display color of the order information displayed on the serving terminal is changed when the serving start information is input to the serving terminal, the serving clerk can easily recognize the non-served order items and the served order items. Therefore, mistakes can be surely prevented. Therefore, an electronic ordering system that is highly reliable and easy to use can be provided.
[0032]
Further, according to the present invention, in the electronic ordering system having the above-described configuration, the accounting terminal program includes a procedure for requesting input of settlement completion information by an accounting clerk. Later, when an accountant operates the accounting terminal to send settlement completion information to the central processing unit, the central processing unit sends deletion information to the accounting terminal, and the accounting displayed on the accounting terminal. The accounting information corresponding to the account terminal that has been settled is deleted from the information.
[0033]
As described above, the accounting clerk who received the payment is requested to input the settlement completion information by operating the accounting terminal, and when the settlement completion information is transmitted to the central processing unit, the accounting terminal is deleted by the deletion information from the central processing unit. When the accounting information corresponding to the account terminal that has been settled is deleted from the accounting information displayed in (1), it is possible to prevent an adjustment error such as an omission in the adjustment, and thus a highly reliable electronic ordering system can be provided.
[0034]
Further, according to the electronic ordering system having the above configuration, the kitchen terminal includes a speaker, and when the order information is transmitted from the central processing unit to the kitchen terminal, the order information is transmitted to a kitchen clerk. A notification sound for notifying that is emitted from the speaker.
[0035]
As described above, when the kitchen terminal is provided with the speaker and emits a notification sound indicating that the order information has been transmitted to the kitchen clerk, the kitchen clerk can know the order information visually and with the notification sound. Cooking mistakes such as double cooking can be more reliably prevented.
[0036]
Further, according to the present invention, in the electronic ordering system having the above-described configuration, the serving terminal is provided with a speaker, and when the cooking end information is transmitted from the central processing unit to the serving terminal, order items can be served to a serving person. A notification sound that indicates that the state has been reached is emitted from the speaker.
[0037]
As described above, when the serving terminal is provided with the speaker and emits a notification sound to notify the serving staff that the ordered product is ready for serving, the serving staff is ready to serve the ordered product visually and by the notification sound. Since it is possible to know this, it is possible to more reliably prevent a serving mistake such as a missing serving or a delayed serving.
[0038]
Further, according to the present invention, in the electronic ordering system having the above configuration, the accounting terminal is provided with a speaker, and when the settlement request information is transmitted from the central processing unit to the accounting terminal, the customer is sent to the accounting clerk to settle the payment. A notification sound is generated from the speaker to inform the user of the request.
[0039]
As described above, when the accounting terminal is provided with the speaker and emits a notification sound to notify the accounting clerk that the customer is requesting the payment for the payment, the accounting clerk visually and informing the customer that the customer is requesting the payment for the payment. Because it is possible to know that, accounting mistakes such as accounting delay can be more reliably prevented.
[0040]
The present invention also provides the electronic ordering system having the above configuration, wherein the central processing unit manages and updates the database, and records daily, monthly, quarterly, and yearly sales results based on the accounting information. The information and the sales forecast information are created and stored in the sales management table.
[0041]
As described above, the central processing unit not only manages and updates the database but also creates the sales result information and the sales forecast information based on the accounting information and stores the information in the sales management table. Since information can be provided, an electronic ordering system with higher utility can be provided.
[0042]
BEST MODE FOR CARRYING OUT THE INVENTION
An embodiment of an electronic ordering system according to the present invention will be described below with reference to the drawings.
[0043]
As shown in FIG. 1, the electronic ordering system according to the present embodiment includes a server 100 including a database 10 and a central processing unit 20, and a plurality of servers (in the example of FIG. 10) and a printer 300 connected to one or more of the clients 200 (one in the example of FIG. 1).
[0044]
As shown in FIG. 2, the database 10 includes a guest terminal program 11a, a kitchen terminal program 11b, a serving terminal program 11c, and an accounting terminal program 11d used on the client 200. The system management table 11 in which the system management program 11e to be used is stored and the menu information displayed on the client (seat terminal) in which the program for the customer terminal is stored are divided into a large classification menu 12a and a small classification menu 12b. The menu table 12 stored separately, the order table 13 storing order information 13a, 13b, 13c... From the seat terminal for each seat terminal, and the order information 13a, 13b, 13c. .., Which have been created, are sent to each seat. And accounting information table 14 stored in each accounting information 14a, 14b, and a sales management table 15 for storing sales record information 15a and sales forecast information 15b created on the basis of 14c · · · are provided.
[0045]
In response to the request from the client 200, the central processing unit 20 transmits one type of program 11a to 11d related to the request to the client 200 that has made the request, and sends the client that has received the customer terminal program 11a to the client 200. The client that has received the customer terminal program and the kitchen terminal program 11b is a kitchen terminal, the client that has received the serving terminal program 11c is a serving terminal, and the client that has received the accounting terminal program 11d is an accounting terminal. The central processing unit 20 collectively manages the entire system based on the system management program 11e stored in the system management table 11, writes information from the terminals to the database 10, and writes the information from the database 10 to the Controls reading of information to the terminal.
[0046]
As the client 200, any terminal device belonging to the public domain can be used in any combination. However, in order to facilitate the conversion to a terminal for each application and to unify the operation procedure, all the client devices should be of the same model. Is particularly preferred. Further, as the client 200, any terminal device belonging to the public domain can be used. However, it is particularly preferable to use a wireless mobile terminal with a touch panel because of good operability and easy movement. Further, as the client 200, it is particularly preferable to use a terminal with a speaker so that information can be transmitted by sound or voice to a kitchen clerk, a catering clerk, an accounting clerk, and the like. In addition, it is particularly preferable to use the client 200 provided with anti-theft means such as an anti-theft tag in order to prevent the useless damage caused by the theft.
[0047]
In the client 200, a communication program for transmitting and receiving information to and from the central processing unit 20 and storage addresses of the respective programs 11a to 11d on the database 10 are stored in advance. As shown in FIG. 3, an input unit 31 for the identification number, a program name 32, a program selection button 33, and a transmission button 34 are displayed on the display unit. Therefore, the user inputs the unique identification number assigned to each client to the identification number input section 31 and presses the select button 33 to select the desired program name 32, and then presses the send button 34 to send and receive data (not shown). The information is transmitted to the central processing unit 20 via the interface, and the programs 11a to 11d related to the selection are downloaded from the central processing unit 20 to the client which has transmitted the identification number and the like. Further, the central processing unit 20 recognizes the client 200 that has transmitted the identification number or the like from the transmitted identification number and the program name as any of a customer terminal, a kitchen terminal, a serving terminal, or an accounting terminal, and from each of these terminals. It is possible to write information to the database 10 and read information from the database 10 to each terminal. As described above, the employee of the restaurant can turn each client 200 into any of the customer terminal, the kitchen terminal, the serving terminal, or the accounting terminal simply by pressing the selection button 33, so that the function of the client 200 can be selected. The associated burden on employees can be reduced.
[0048]
The number of clients 200 to be allocated as the seat terminal, the kitchen terminal, the serving terminal, and the accounting terminal depends on the number of customers, the composition of the customers, the number of seats used, and the like. Is adjusted appropriately according to the number of customers. For example, if the total number of customers is large and the number of seats used is large, or if the total number of customers is small but the number of seats used is large, the number of seat terminals is increased. If the number is small, or if the total number of customers is large but the number of seats used is small, the number of seat terminals is reduced. The increase or decrease in the number of customer terminals can be performed by mutually diverting the kitchen terminal, the serving terminal, and the accounting terminal, or can be performed by inserting a spare client or incorporating the spare client. As described above, if the functions of each client can be appropriately changed, the client 200 can be effectively used, and the efficiency of the system can be improved.
[0049]
As described above, the electronic ordering system according to the present embodiment does not fix the client to each of the customer seat, the kitchen, the serving section, and the accounting section, but stores the program 11a for the customer terminal used on the client 200 in the database 10 and the kitchen terminal. Program 11b, the serving terminal program 11c, and the accounting terminal program 11d are stored, and these programs can be transmitted to each client 200 in response to a request from each client 200. After waiting for the transmission of the identification number from the terminal, the terminal can be recognized as a terminal constituting the LAN, and the function of each client 200 can be switched to a customer terminal, kitchen terminal, serving terminal or accounting terminal as appropriate. Mutually switch clients 200 according to the situation in the store It can be, it is possible to enhance the effective use of thus utility of the system of the client. In addition, since the client 200 can be easily diverted, the customer terminal can be easily replaced. Even if one of the customer terminals fails, the customer terminal can be replaced immediately with a normal product. No problem occurs, and efficient operation of the seats can be performed. Further, since it is possible to arrange a plurality of seat terminals on one seat according to the situation of the seats, it is possible to provide dishes by shared seats, thereby increasing the profitability of the store, and inputting order information. Since it can be performed by a plurality of persons, it is possible to reduce the burden on the customer due to the input of the order information. Further, since the menu information is not stored in the client 200, the menu information is fetched from the database 10 and displayed on the customer terminal, the menu information can be updated by updating the database 10 in a batch. It is possible to reduce the administrator's labor involved in updating the menu information. In addition, in the electronic ordering system of the present invention, not only the customer terminal, the kitchen terminal and the serving terminal, but also the accounting terminal are collectively managed by the central processing unit. The burden on both the customer and the accountant involved in the settlement can be reduced.
[0050]
As illustrated in FIG. 4A, the display screen 200 </ b> A of the client (the seat terminal) recognized as the seat terminal by the central processing unit 20 includes a password input unit 41, a password button transmission button 42, A customer information input unit 43 for inputting the number of customers using the customer terminal, etc., an order information display field 44 for displaying the type and total price of ordered dishes (order items), and a cooking stage for order items. A serving waiting information display field 45 for notifying the customer, an acceptance button 46 operated by the customer when the ordered product is served, and an accounting request button 47 operated by the customer when requesting the accounting clerk to settle the price. And a large classification menu 12a read from the menu table 12 of the database 10. When the customer inputs the personal identification number into the personal identification number input section 41 and presses the personal identification number transmission button 42, the central processing unit 20 accepts the transmitted personal identification number, and enters the personal identification number in the order table 13 and the transaction information table 14 of the database 10. Establish an order information storage area and a checkout information storage area of the customer terminal that has transmitted the information. Thus, it is possible to receive the order product and collect the accounting information for each customer terminal, thereby preventing erroneous order reception and accounting error.
[0051]
FIG. 4A shows an example of a menu of a Japanese restaurant, and as the large classification menu 12a, each dish name 48 of "sashimi", "yakitori", "tempura", "nabemono", "drink" and a selection button 49 is displayed. When the customer presses one of the selection buttons 49, the central processing unit 20 reads a submenu corresponding to the transmitted selection information from the menu table 12 of the database 10 and displays the submenu on the display unit of the customer terminal that transmitted the selection information. I do. FIG. 4B shows an example of a menu of “sashimi”, and each of the dishes 50 of “tuna”, “hamamachi”, “aji”, “squid” and “uni”, a unit price 51 and a selection are made. Button 52 and are displayed.
[0052]
When the customer presses the selection button 52 to select one of the sashimi, the selection information is transmitted to the central processing unit 20. The central processing unit 20 stores, in the order information storage area established in the order table 13 and the accounting information storage area established in the accounting information table 14, the identification number, the password, and the customer input from the customer information input unit 43. And store the customer information such as the number of customers, the customer entry time, the type and number of order items, the order time, and the total price, and the order information display field 44 displayed on the customer terminal. In addition, the order information including the type and the number of order items and the total price is displayed. As a result, the customer can know the total amount of the order, and can easily order more food within the budget, thereby giving the customer a sense of security. In addition, the central processing unit 20 displays order information including the type and number of order items on a client (kitchen terminal) recognized as a kitchen terminal and a client (distribution terminal) recognized as a serving terminal. The order information including the identification number and the password is displayed on the client (accounting terminal) that has been recognized as the accounting terminal.
[0053]
As illustrated in FIG. 5, an order time 61, an order item type 62, an order item number 63, a cooking start button 64, and a cooking end button 65 are displayed in chronological order on the display screen 200 </ b> B of the kitchen terminal. Displayed with. In addition, when order information including the order time, the type of order product, and the number of order products is transmitted to the kitchen terminal, a speaker provided in the kitchen terminal is used to reliably transmit that the kitchen clerk has received the order. A notification sound can also be generated. When the cooking of the order product is started, the kitchen clerk presses the cooking start button 64 and notifies the serving waiting information display column 45 of the customer terminal and the serving terminal via the central processing unit 20 of the start of cooking. Thus, the customer can know that his or her own order product has been received by the kitchen and cooking has started, and the serving clerk can know the serving schedule in advance. When the cooking start button 64 is pressed, the display color of the order information corresponding to the pressed cooking start button 64 changes. This enables the kitchen clerk to reliably prevent mistakes such as cooking omissions. When the cooking of the order item is completed, the kitchen clerk presses the cooking end button 65 and notifies the serving waiting information display column 45 of the customer terminal and the serving terminal via the central processing unit 20 of the end of cooking. This allows the customer to know that their order will be served shortly, and the kitchen clerk can begin preparing the meal. When the cooking end button 65 is pressed, the display color of the order information corresponding to the pressed cooking end button 65 changes. Thereby, the kitchen clerk can surely prevent mistakes such as double cooking.
[0054]
As illustrated in FIG. 6, on the display screen 200C of the serving terminal, the identification number 71 of the customer terminal, the order time 72, the type 73 of the order item, the number 74 of the order item, and the serving start button 75 are displayed. Displayed in chronological order. In addition, when the cooking start button 64 and the cooking end button 65 of the kitchen terminal are pressed, a notification sound may be generated from a speaker provided in the serving terminal in order to reliably transmit the start and end of cooking to the serving staff. it can. When the cooking of the order item is completed and the order item is ready for serving, the serving person presses the serving start button 75 and starts serving in the serving waiting information display field 45 of the customer terminal via the central processing unit 20. Notify. This allows the customer to know that his or her order is going to be served shortly, thus preventing the occurrence of unnecessary trouble. When the serving start button 75 is pressed, the display color of the order information corresponding to the pressed serving start button 75 changes. This allows the serving clerk to reliably prevent mistakes such as missing servings and delayed servings.
[0055]
The serving clerk requests the customer to operate the acceptance button 46 corresponding to the ordered item after serving the ordered item to the required seat. When the customer presses the acceptance button 46, the acceptance information is transmitted to the kitchen terminal and the serving terminal via the central processing unit 20, and the corresponding order information displayed on the kitchen terminal and the serving terminal is deleted. Thereby, it is possible to prevent the occurrence of unnecessary troubles as to whether or not the ordered food is served.
[0056]
As illustrated in FIG. 7, the display screen 200D of the checkout terminal includes a customer entry time 81, a customer terminal identification number 82, a customer password 83, a print start button 84, and a settlement completion button 85. And are displayed in chronological order. When the check request button 47 of the customer terminal is pressed, the display color of the order information corresponding to the pressed check request button 47 changes. As a result, the accountant can know that the customer is requesting payment, and can quickly perform the payment processing. When the check request button 47 of the customer terminal is pressed, a notification sound can be generated from a speaker provided in the check terminal in order to surely transmit the check request from the customer to the checker. When the accounting request information is transmitted to the accounting terminal, the accounting clerk presses the print start button 84 and prints the settlement information by the printer 300 connected to the accounting terminal. Then, when the payment is made by the customer, the accountant presses the settlement completion button 85 and sends the settlement completion information to the central processing unit 20. The central processing unit 20, which has received the settlement completion information, deletes the corresponding order information storage area and accounting information storage area opened in the order table 13 and the accounting information table 14 of the database 10, and displays the information on the accounting terminal. Delete the corresponding accounting information. As a result, it is possible to prevent a payment error such as a payment omission.
[0057]
Further, the central processing unit 20 creates sales result information and sales forecast information for each day, month, period, and year based on the accounting information, and stores them in the sales management table 15 provided in the database 10. . This allows the manager to automatically obtain useful management information, thereby making quick and reliable management decisions.
[0058]
When the client having the function as the customer terminal, the kitchen terminal, the serving terminal, or the accounting terminal as described above is reused as a client having another function, the program stored in the client 200 is executed. After the process is completed, a required identification number is input to the identification number input unit 31 displayed on the initial screen of the client 200, a desired program name 32 is selected by the selection button 33, and the central processing unit 20 is accessed by the transmission button 34. And download the desired programs 11a to 11d from the central processing unit 20. Thereby, the function of the client 200 can be arbitrarily switched.
[0059]
Hereinafter, the operation procedure of the electronic ordering system configured as described above will be described with reference to FIG. The following operation is performed according to the system management program 11e stored in the system management table 11 of the database 10.
[0060]
In step S-1, the employee of the restaurant activates the client 200 and displays an initial screen on the display unit of the client 200. Next, in step S-2, the employee of the restaurant inputs a predetermined identification number into the identification number input section 31 displayed on the initial screen of the client 200 and presses a required selection button 33 to select a required program. Then, the transmission button 34 is pressed. As a result, the programs 11a to 11d selected by the selection button 33 are transmitted from the central processing unit 20 to the corresponding client 200 in step S-3, and the client 200 communicates with any one of the customer terminal, the kitchen terminal, the serving terminal, or the accounting terminal. Become. Thereafter, the employee of the restaurant places the customer terminal, the kitchen terminal, the serving terminal, and the checkout terminal at predetermined positions.
[0061]
When a customer enters the store, the caterer activates one of the customer terminals, displays predetermined information including menu information on the display screen 200A of the customer terminal, and inputs customer information displayed on the display screen 200A of the customer terminal. The customer information such as the number of customers is input to the unit 43, and the customer terminal is handed over to the customer who guided the customer to the seat (step S-4).
The customer inputs a password consisting of, for example, a four-digit number into the password input unit 41 of the customer terminal handed over in step S-5, and transmits a password to the central processing unit 20 by pressing a password button transmission button 42. I do. Accordingly, in step S-6, the central processing unit 20 opens the order information storage area and the transaction information storage area corresponding to the customer terminal in the database 10.
[0062]
In step S-7, when the customer orders a desired dish by pressing the selection button 52 from the sub-menu information displayed on the seat terminal, the order information transmitted from the seat terminal in step S-8 is stored in the database 10, and The order information is also displayed in the order information display column 44 of the customer terminal. The order information is also displayed on the kitchen terminal, the serving terminal, and the checkout terminal.
[0063]
When the kitchen clerk presses the cooking start button 64 displayed on the kitchen terminal in step S-9, the cooking start information is reported to the customer terminal and the serving terminal in step S-10. Next, when the kitchen clerk presses the cooking end button 65 displayed on the kitchen terminal in step S-11, the cooking end information is reported to the customer terminal and the serving terminal in step S-12. When the caterer places the order item on the required seat and the customer presses the acceptance button 46 displayed on the seat terminal in step S-13, the acceptance information is transmitted to the kitchen terminal and the serving terminal in step S-14, The corresponding order information displayed on the kitchen terminal and the serving terminal is deleted.
[0064]
When the customer presses the transaction request button 47 displayed on the customer terminal in step S-15, the transaction request information is displayed on the transaction terminal in step S-16. Then, when the checker presses the print start button 84 displayed on the checkout terminal in step S-17, the printer 300 prints the settlement information in step S-18. After the settlement is completed, when the accountant presses the settlement completion button 85 displayed on the accounting terminal in step S-19, the settlement completion information is transmitted to the central processing unit 20 in step S-20, and the corresponding order information in the database 10 is transmitted. The storage area and the transaction information storage area are deleted, and the corresponding transaction information displayed on the transaction terminal is deleted.
[0065]
Further, the central processing unit 20 creates required sales result information and sales forecast information in step S-21, and stores them in the sales management table 15 of the database 10.
[0066]
In addition, a cancel button may be displayed on the display screen 200A of the customer terminal so that the customer can cancel the order after the order. It is possible to arbitrarily set up to what point in time the order item is to be canceled, but usually it is set before the kitchen operator operates the cooking start button 64. In this case, if the cancel button is pressed before the operation of the cooking start button 64, the display of the corresponding order item is deleted from the display screens of the customer terminal, the kitchen terminal, and the serving terminal. If the cancel button is pressed after the operation of the cooking start button 64, a message indicating that the cancellation cannot be made is displayed on the display screen of the customer terminal.
[0067]
【The invention's effect】
As described above, in the electronic ordering system of the present invention, in an electronic ordering system including a client server system, a program for a customer terminal, a program for a kitchen terminal, a program for a serving terminal, and a program for an accounting terminal used on a client in a database. A program is stored, and each of these programs can be transmitted to each client in response to a request from each client, and can be recognized as a terminal configuring a LAN after waiting for transmission of an identification number from each client. As a result, the function of each client can be appropriately switched to a customer terminal, a kitchen terminal, a catering terminal, or an accounting terminal, so that the client can be easily diverted and effective use of the client can be achieved, thereby increasing the usefulness of the system. be able to.
[0068]
Further, the electronic ordering system of the present invention can easily exchange a client, and thus can easily exchange a customer terminal. Even if one of the customer terminals fails, the electronic ordering system can be immediately replaced with a normal product. Therefore, there is no seat that cannot guide the customer, and efficient operation of the seat can be performed. Further, since it is possible to arrange a plurality of seat terminals on one seat according to the situation of the seats, it is possible to provide dishes by shared seats, thereby increasing the profitability of the store, and inputting order information. Since it can be performed by a plurality of persons, it is possible to reduce the burden on the customer due to the input of the order information.
[0069]
Further, in the electronic ordering system of the present invention, since the menu information is not stored in the client, the menu information is fetched from the database and displayed on the customer terminal, so that the menu information can be updated collectively by updating the database. This can reduce the labor of the administrator involved in updating the menu information.
[0070]
In addition, in the electronic ordering system of the present invention, not only the customer terminal, the kitchen terminal and the serving terminal, but also the accounting terminal are collectively managed by the central processing unit. The burden on both the customer and the accountant involved in the settlement can be reduced.
[Brief description of the drawings]
FIG. 1 is a block diagram illustrating a configuration of an electronic ordering system according to an embodiment.
FIG. 2 is a table showing a configuration of a database according to the embodiment;
FIG. 3 is an explanatory diagram of an initial screen displayed on a client according to the embodiment.
FIG. 4 is an explanatory diagram of a display screen displayed on a customer terminal according to the embodiment;
FIG. 5 is an explanatory diagram of a display screen displayed on the kitchen terminal according to the embodiment.
FIG. 6 is an explanatory diagram of a display screen displayed on the serving terminal according to the embodiment;
FIG. 7 is an explanatory diagram of a display screen displayed on the checkout terminal according to the embodiment.
FIG. 8 is a flowchart illustrating an operation procedure of the electronic ordering system according to the embodiment.
[Explanation of symbols]
10 Database
11 System management table
11a Program for audience terminal
11b Kitchen terminal program
11c Serving terminal program
11d Accounting terminal program
11e System management program
12 Menu table
13 Order table
13a, 13b, 13c ... Order information
14 Accounting information table
14a, 14b, 14c ... Accounting information
15 Sales management table
15a Sales performance information
15b Sales forecast information
20 Central processing unit
100 servers
200 clients
300 printer

Claims (16)

A server having a database and a central processing unit, and a plurality of clients connected to the server to construct a LAN,
In the database, a system management table storing a program for a customer terminal, a program for a kitchen terminal, a program for a serving terminal, and a program for an accounting terminal used on the client, and the program for the customer terminal are stored. A menu table in which menu information to be displayed on the client is stored, an order table in which order information from the client in which the customer terminal program is stored is stored for each client, and an account created based on the order information An accounting information table that stores information for each client, and a sales management table that stores sales performance information and sales forecast information created based on the accounting information are provided.
In response to the request from the client, the central processing unit transmits one type of program related to the request to the client that made the request, and the client that has received the customer terminal program, the kitchen terminal The client that has received the program, the client that has received the serving terminal program, and the client that has received the accounting terminal program are referred to as a customer terminal, a kitchen terminal, a serving terminal, and an accounting terminal, respectively, and are recognized by the clients. When the identification number is transmitted from the client, the client recognizes the client whose identification number has been set and input as a terminal constituting the LAN, and transmits information from each of the clients constituting the LAN to the database. And from the database the L Electronic ordering system, characterized in that to enable the reading of information to each client to configure the N. In the client, a communication program for transmitting and receiving information to and from the central processing unit, and a storage address of each program on the database are stored in advance. By accessing the central processing unit by designating a storage address and receiving any of the program for the customer terminal, the program for the kitchen terminal, the program for the catering terminal or the program for the accounting terminal from the central processing device, The electronic ordering system according to claim 1, wherein the electronic ordering system is any one of a terminal, the kitchen terminal, the serving terminal, or the checkout terminal. The electronic ordering system according to claim 1, wherein a wireless mobile terminal with a touch panel is used as the client. The electronic ordering system according to claim 1, wherein the client is provided with anti-theft means. The program for the customer terminal includes a step of requesting a setting input of an identification number by a caterer, and when the caterer operates the customer terminal to transmit the identification number to the central processing unit, the central processing is performed. 2. The electronic ordering system according to claim 1, wherein the apparatus displays the menu information read from the menu table on a display unit of the customer terminal that transmitted the identification number. 3. The program for the customer terminal includes a step of requesting the customer to input and set a personal identification number.After the customer operates the customer terminal and transmits the personal identification number to the central processing unit, the central processing unit 2. The electronic ordering system according to claim 1, wherein an order from the customer terminal that transmitted the password is accepted. The program for the seat terminal includes a step of displaying menu information on a display unit of the seat terminal, a step of displaying order information including a type of order item and a total price on a display unit of the seat terminal, 2. The electronic ordering system according to claim 1, further comprising a step of displaying serving wait information including a type of the order item and a cooking stage on a display unit of the electronic ordering apparatus. The program for the customer terminal includes a procedure for requesting the customer to input the acceptance information, and when the customer who has received the ordering product operates the customer terminal and transmits the acceptance information to the central processing unit. 2. The electronic device according to claim 1, wherein the central processing unit transmits deletion information to the kitchen terminal and the serving terminal, and deletes order information corresponding to the dish to which the inspection information is added. Ordering system. The program for the customer terminal includes a procedure for requesting input of payment request information by the customer, and when the customer who has finished a meal operates the customer terminal and transmits the payment request information to the central processing unit, 2. The electronic ordering system according to claim 1, wherein the checkout terminal accesses the checkout information table and prints checkout information corresponding to the customer terminal read from the checkout information table. The kitchen terminal program includes a procedure for displaying order information read from the order table and transmitted from the central processing unit on a display unit of the kitchen terminal in a time series, and when cooking of an order item is started. A step of requesting the kitchen clerk to input cooking start information, and a step of requesting the kitchen clerk to input cooking end information when the cooking of the order item is completed, wherein the central processing unit includes the kitchen terminal The display color of the order information displayed on the kitchen terminal is changed when the cooking start information is input to the kitchen terminal and when the cooking end information is input to the kitchen terminal. Electronic ordering system. The serving terminal program has a procedure for displaying the order information read from the order table and transmitted from the central processing unit on the display unit of the serving terminal in a time-series manner. Requesting the serving clerk to input the serving start information when serving the customer seats, and the central processing unit is displayed on the serving terminal when the serving start information is input to the serving terminal. 2. The electronic ordering system according to claim 1, wherein a display color of the ordered information is changed. The accounting terminal program includes a procedure for requesting input of settlement completion information by an accounting clerk. After the payment is performed by an accounting department, an accounting clerk operates the accounting terminal to operate the central processing unit. When transmitting the settlement completion information to the processing device, the central processing unit transmits the deletion information to the accounting terminal, the accounting information corresponding to the customer terminal that has been settled from the accounting information displayed on the accounting terminal. The electronic ordering system according to claim 1, wherein the electronic ordering system deletes the electronic ordering information. A speaker is provided in the kitchen terminal, and when the order information is transmitted from the central processing unit to the kitchen terminal, a notification sound that indicates that the order information has been transmitted to a kitchen clerk is emitted from the speaker. The electronic ordering system according to claim 1. The serving terminal is provided with a speaker, and when the cooking end information is transmitted from the central processing unit to the serving terminal, the speaker emits a notification sound to inform a serving clerk that the order item is ready to be served. The electronic ordering system according to claim 1, wherein: A speaker is provided in the accounting terminal, and when the settlement request information is transmitted from the central processing unit to the accounting terminal, a notification sound is issued from the speaker to inform an accounting clerk that a customer is requesting the settlement of the payment. The electronic ordering system according to claim 1, wherein: The central processing unit manages and updates the database, creates daily sales data, monthly sales data, and annual sales performance information and sales forecast information based on the accounting information, and stores the sales management table in the sales management table. The electronic ordering system according to claim 1, wherein the information is stored.

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