JP7375233B1 - Chip product sales system, program, and chip product sales method - Google Patents

Abstract

[Problem to be solved] To provide a chip product sales system that can improve the income of people working in stores, increase the motivation of people working in stores, and secure human resources for restaurants. [Solution] The tip product sales system includes a customer terminal, a product acquisition unit that displays on the customer terminal product information of a regular product, and one or more tip product information for a customer service person, and the one or more tip product information. The present invention further includes a payment unit that makes payment for the tip product to the customer service person using electronic money or points based on order information from a customer for any of the products. [Selection diagram] Figure 1

Description

The present invention relates to a chip product sales system, a program, and a chip product sales method that improve the income of people working in stores.

An information processing system that can send table identification information and order information from a user's terminal has been disclosed (for example, see Patent Document 1). This information processing system analyzes order information for each table identification information, determines user attributes, and appropriately generates notification information for the user.

JP2022-78691A

Incidentally, in recent years, the problem of labor shortages at stores has become more prominent. The reason for this is that store employees are forced to work long hours and receive low wages. For this reason, there is a problem of lack of motivation among young people to want to work in stores.

Therefore, an object of the present invention is to provide a chip product sales system that can improve the income of people working in stores, increase the motivation of people working in stores, and secure human resources for restaurants.

The above-mentioned problem is solved by the following present invention. That is, the chip product sales system of the present invention (1) is as follows:
customer terminal,
a product acquisition unit that causes the customer terminal to display product information for regular products and one or more tip product information for customer service personnel;
a payment unit that settles the payment for the tip product to the customer based on the order information from the customer for any one of the one or more tip products;
Equipped with

Further, the chip product sales system of the present invention (2) is the chip product sales system described in (1), which includes:
The payment for the chip product by the payment unit is made immediately.

Further, the chip product sales system of the present invention (3) is the chip product sales system described in (2),
a notification acquisition unit capable of receiving a payment completion notification from the payment unit;
at least one of a store terminal and a customer service terminal owned by the customer service person;
Equipped with
The notification acquisition unit notifies at least one of the store terminal and the customer service terminal that the customer has been paid for the tip product.

Further, the chip product sales system of the present invention (4) is the chip product sales system described in (1), comprising:
at least one of a store terminal and a customer service terminal owned by the customer service person;
an access restriction unit that restricts viewing of the one or more chip product information on the customer terminal;
Equipped with
At least one of the store terminal and the customer service terminal can input information that a regular product corresponding to the order information of the regular product information has been provided to the customer by the customer service staff;
After the information that the regular product has been provided to the customer by the customer service person is input into at least one of the store terminal and the customer service person terminal, the access restriction unit cancels the access restriction and provides the one or more Chip product information is displayed on the customer terminal.

The chip product sales system of the present invention (5) is the chip product sales system described in (1), comprising:
The present invention includes a tip product registration unit that allows the customer service person to update the one or more tip products.

The internal pipe repair method chip product sales system of the present invention (6) is the chip product sales system described in (1), comprising:
The regular products are food and drink products provided within the store.

The internal pipe repair method chip product sales system of the present invention (7) is the chip product sales system described in (1), comprising:
The payment for the chip product by the payment unit is made before the payment for the regular product.

The program of the present invention (8) is
A computer system that connects a customer terminal, product acquisition department, and payment department,
A function of causing the product acquisition unit to display product information of a regular product and one or more tip product information for a customer service person on the customer terminal;
A function for the payment unit to settle the payment for the tip product to the customer based on the order information from the customer for any of the one or more tip products;
Make it happen.

The program of the present invention (9) is the program described in (8),
To realize a function of instantly making a payment for the chip product by the payment unit.

The program of the present invention (10) is the program described in (9),
The computer system includes:
a notification acquisition unit capable of receiving a payment completion notification from the payment unit;
at least one of a store terminal and a customer service terminal owned by the customer service person;
Equipped with
The notification acquisition unit allows at least one of the store terminal and the customer service person terminal to realize a function of notifying that the customer service person has been paid for the tip product.

The program of the present invention (11) is the program described in (8),
The computer system includes:
at least one of a store terminal and a customer service terminal owned by the customer service person;
an access restriction unit that restricts viewing of the one or more chip product information on the customer terminal;
Equipped with
At least one of the store terminal and the customer service terminal can input information that a regular product corresponding to the order information of the regular product information has been provided to the customer by the customer service staff;
After the information that the regular product has been provided to the customer by the customer service person is input into at least one of the store terminal and the customer service person terminal, the access restriction section cancels the access restriction and the one or more A function of displaying chip product information on the customer terminal is realized.

The program of the present invention (12) is the program described in (8),
The computer system includes a chip product registration unit,
The chip product registration unit realizes a function that allows the customer service person to update the one or more chip products.

The program of the present invention (13) is the program described in (8),
A function is realized in which the payment unit makes the payment for the chip product before the payment for the regular product.

The chip product sales method of the present invention (14) is as follows:
A chip product sales method using a computer system that connects a customer terminal, a product acquisition section, and a payment section,
The product acquisition unit displays product information for regular products and one or more tip product information for the customer service person on the customer terminal;
The payment unit settles the payment for the tip product to the customer service person based on the order information from the customer for any one of the one or more tip products.

The chip product sales method of the present invention (15) is the chip product sales method described in (14), comprising:
The payment unit immediately makes the payment for the chip product.

The chip product sales method of the present invention (16) is the chip product sales method described in (15), comprising:
The computer system includes:
a notification acquisition unit capable of receiving a payment completion notification from the payment unit;
at least one of a store terminal and a customer service terminal owned by the customer service person;
Equipped with
The notification acquisition unit notifies at least one of the store terminal and the customer service terminal that the customer has been paid for the tip product.

The chip product sales method of the present invention (17) is the chip product sales method described in (14), comprising:
The computer system includes:
at least one of a store terminal and a customer service terminal owned by the customer service person;
an access restriction unit that restricts viewing of the one or more chip product information on the customer terminal;
Equipped with
inputting, using at least one of the store terminal and the customer service terminal, that a regular product corresponding to the order information of the regular product information has been provided to the customer by the customer service staff;
After the information that the regular product has been provided to the customer by the customer service person is input into at least one of the store terminal and the customer service person terminal, the access restriction section cancels the access restriction and the one or more Chip product information is displayed on the customer terminal.

The chip product sales method of the present invention (18) is the chip product sales method described in (14), comprising:
The computer system includes a chip product registration unit,
The customer service person updates the one or more chip products using the chip product registration unit.

The chip product sales method of the present invention (19) is the chip product sales method described in (14), comprising:
The payment for the chip product is made by the payment unit before the payment for the regular product.

According to the present invention, it is possible to provide a chip product sales system that can improve the income of people who work at stores, increase the motivation of people who work at stores, and secure human resources for restaurants.

1 is a schematic diagram schematically showing the overall configuration of a chip product sales system according to an embodiment. 2 is a block diagram showing the functional configuration of a customer terminal and a store terminal of the chip product sales system shown in FIG. 1. FIG. It is a flow chart showing a chip product sales method using the chip product sales system of the embodiment. FIG. 2 is a schematic diagram showing a state in which one or more chip products are displayed on a customer terminal.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Below, a chip product sales system (computer system) of the present invention, a chip product sales method using the same, and a program for realizing each function in the chip product sales system (computer system) will be described with reference to the drawings. The chip product sales system of the present invention can not only improve the income of the customer but also improve the motivation of the customer to work.

A chip product sales system 11 (computer system) according to an embodiment will be described with reference to FIGS. 1 to 4.

As shown in FIG. 1, the chip product sales system 11 includes a store subsystem 12, a customer terminal 13, a payment section 14, and the Internet 15 that connects them. Data may be exchanged between the store subsystem 12, the customer terminal 13, and the payment unit 14 via the Internet 15, for example, in an encrypted state.

The payment unit 14 is composed of a general server. The payment unit 14 may be a server of a partner company such as a credit card company, an electronic money management company, or a point management company, or it may be a server managed and operated by the company. The payment unit 14 has various software installed therein for payment. The payment unit 14 can perform various electronic payment processes based on various payment requests from the customer terminal 13 and the store subsystem 12. Further, the payment unit 14 may simply send a thank-you message to the customer service person (send the thank-you message to the store terminal or the customer service person terminal) without actually making a payment in cash, electronic money, or the like. Alternatively, the payment unit 14 may perform both the payment for the chip product 27 and the sending of the thank you message.

The store subsystem 12 includes a server 21, a store terminal 22 connected to the server 21 by an electromagnetic method, a printer 23 connected to the store terminal 22 or the server 21 by an electromagnetic method, and optional A customer service terminal 24 is provided in the store and connected to the store terminal 22 or the server 21 by an electromagnetic method. Here, the electromagnetic method may be a wired connection method via a LAN cable, an optical fiber, or the like, or a wireless connection method via a wireless LAN or the like.

The server 21 includes, for example, a CPU, storage devices such as ROM, RAM, and SSD (solid state drive), an internal bus that connects them, and various driver ICs that drive each part on an internal board. . The server 21 has a mass storage device 21A such as an HDD (hard disk drive) connected to a board. The server 21 functions as a database that stores various types of information.

As shown in FIG. 2, the server 21 stores product information 25 (menu information) in the mass storage device 21A as a collection of images and prices of a plurality of products (food/drinks) that can be provided by the store. Table information 26 corresponding to table number data of tables installed in the store, tip product information 28 as a collection of several tip products 27 (thanks items) that serve as tips for customer service staff, and customer visits to the store. store visit information 31 that corresponds to data on the number of people at a time, date and time of visit, and order information 32 that is an order history of products (food/drinks) ordered by customers and an order history of chip products 27, respectively. There is.

The customer terminal 13 is comprised of a portable information terminal, such as a smartphone or a tablet, which the customer personally owns. As shown in FIG. 2, the customer terminal 13 includes, for example, a first display section 33 configured with a display, and a first input section 34 configured as a touch panel integrated with the first display section 33. The first input unit 34 is not limited to a touch panel, and may be a keyboard or the like.

The customer terminal 13 includes, for example, a CPU, storage devices such as ROM, RAM, HDD (hard disk drive), and SSD (solid state drive), an internal bus that connects them, and various driver ICs that drive each part. It has a wireless circuit connected via a driver IC on an internal board. The storage device stores various control programs (control software).

The customer terminal 13 may be able to install an application (program) provided by the store, or may be able to display a homepage provided by the store on the first display unit 33 via a browser. That is, tables in stores are equipped with, for example, plates with two-dimensional codes written on them, and by reading the two-dimensional codes with the camera of the customer terminal 13, the customer can install an application on the customer terminal 13 or use the browser. can be activated to display a home page provided by the store on the first display section 33. This allows the customer to enter the store. The customer can also enter the store manually.

In the customer terminal 13, the product information 25 of the regular product and one or more chip product information 28 are sent to the customer terminal 13 by the product acquisition unit 36 directly via an application (program) or indirectly via a browser. A function of displaying a tip product 27 and a function of making a payment for a tip product 27 to a customer service person based on order information 32 from a customer for one or more tip products 27 by the payment unit 14 are realized. . Similarly, the customer terminal 13 implements a function that allows the payment unit 14 to immediately pay for the chip product 27 directly through the application (program) or indirectly through the browser. There is. In the customer terminal 13, the notification acquisition unit 35 sends the payment for the tip product 27 to at least one of the store terminal 22 and the customer service terminal 24, either directly via the application (program) or indirectly via the browser. A function has been implemented to notify the customer that the payment has been made.

As shown in FIG. 2, the customer terminal 13 includes a notification acquisition unit 35 that transmits and receives accounting information and the like to and from the store terminal 22 of the store subsystem 12, images of dishes and drinks on the server 21, and their prices, That is, a product acquisition unit 36 acquires product information 25 (menu information) of food and drink products (regular products), an order information acquisition unit 37 acquires order information 32 from the server 21, and a product information 25 (menu information) A first order processing unit 38 receives input of the order quantity from the customer from the first input unit 34 and issues the order to the server 21, and a first order processing unit 38 receives input from the first input unit 34 of the order quantity from the customer and sends the order to the server 21. It has a payment processing section 41 that sends information that approves the purchase of the chip product 27 to the payment section 14. Here, the food and beverage products (regular products) refer to products that are a general term for food products and beverage products provided in the store. The product acquisition unit 36 can also acquire chip product information 28, which will be described later, and which is stored on the server 21.

The store terminal 22 is composed of, for example, a portable information terminal such as a tablet. It is desirable that the store terminal 22 be installed, for example, at a counter for food and beverage products located between the kitchen and the customer seats, or in the vicinity thereof. As shown in FIG. 2, the store terminal 22 includes a second display section 42 configured as a display, and a second input section 43 configured as a touch panel integrated with the second display section 42. The second input unit 43 is not limited to a touch panel, but may be a keyboard or the like.

The store terminal 22 includes a notification processing unit 44 that transmits and receives accounting information and the like to and from the customer terminal 13, and a notification processing unit 44 that allows the store to view, add, delete, and store products from the product information 25 of food and beverage products stored in the server 21. Alternatively, a product registration unit 45 for adding replacement processing, a table registration unit 46 for retrieving table information 26 stored in the server 21 to a store terminal or updating the table information 26, and A chip product registration unit 48 for adding processing such as viewing, adding, deleting, or replacing chip products 27 from the store side to chip product information 28 stored in the store; A store visit registration section 47 for retrieving information 31 to the store terminal 22 and modifying it; and a store visit registration section 47 for displaying the order information 32 stored in the server 21 on the store terminal 22 and adding/updating the order information from the store side. a second order processing section 51 for updating the order information 32; and a notification processing section for notifying the store staff that the order information 32 has been updated by making a bell sound from the store terminal 22 or printing a receipt from the printer 23. 44, and a payment calculation unit 52 that calculates the accounting and sends it to the payment unit 14.

The chip product registration unit 48 also serves as an access restriction unit that restricts viewing (access restriction) of one or more chip product information 28 from the customer terminal 13. The chip product registration unit 48 is accessed when, for example, the first food and drink product is provided to the customer and there is an input from the store terminal 22 or the customer service terminal 24 that the provision of the first food and drink product has been completed. The restriction can be lifted to permit viewing of one or more chip product information 28 from the customer terminal 13 (product acquisition unit 36).

It is possible to input to the second order processing unit 51 that the regular product corresponding to the order information 32 for the food and drink product (regular product) has been provided to the customer by the customer service person. Alternatively, the customer terminal 24 may be provided with a second order processing section 51 similar to the store terminal 22, and the second order processing section 51 of the customer terminal 24 may receive regular products corresponding to the order information 32 from the customer to the customer. It may also be possible to input what was provided.

In the store terminal 22, a pre-installed software (program) allows the tip product to be displayed after at least one of the store terminal 22 and the customer terminal 24 indicates that the food and drink product (regular product) has been provided to the customer by the customer service worker. The registration unit 48 (access restriction unit) releases the above-mentioned access restriction and realizes a function of displaying one or more chip product information 27 on the customer terminal 13. The store terminal 22 implements a function that allows a customer service person to update one or more chip products 27 via a chip product registration section 48 using software (program) installed in advance.

The printer 23 is a general printer that prints a slip containing order information 32 from a customer. The customer service terminal 24 can be optionally incorporated into the store subsystem 12, for example. The customer service person terminal 24 may be, for example, a portable information terminal such as a smartphone lent to the customer service person by the store, or a portable information terminal such as a smartphone personally owned by the customer service person. Good too. The customer service terminal 24 may be carried by the customer service staff during business hours at the store, or the store may be operated without the customer service terminal 24.

The customer terminal 24 includes, for example, a CPU, storage devices such as ROM, RAM, HDD (hard disk drive), and SSD (solid state drive), an internal bus that connects them, and various driver ICs that drive each part. , and a wireless circuit connected via a driver IC on an internal board. The storage device stores various control programs (control software). Various software (programs) that can cooperate with the store terminal are installed on the customer service terminal 24.

Next, with reference to FIG. 3, a chip product sales method using the chip product sales system 11 of this embodiment will be described. When a customer visits the store, the customer enters the store by reading a two-dimensional code provided on the table with the camera of the customer terminal 13 (smartphone) held by the customer (step S11). At that time, an application may be installed on the customer terminal 13, or a browser may be started to display the store's home page on the first display section 33 (display) of the customer terminal 13. At that time, the customer inputs the number of people seated at the table. Alternatively, the customer may access the store's home page from the customer terminal 13 and manually enter the store.

When a customer enters the store, the order information acquisition unit 37 of the customer terminal 13 records the number of customers (customers) and the date and time of visit in the store visit information 31 on the server 21 in association with the table number. Write it down.

Upon completion of the store entry process, the product acquisition unit 36 of the customer terminal 13 reads information on food and drink products (regular products: dishes and drinks) and their prices from the product information 25 of the server 21, and displays the information on the customer terminal 13. .

Then, the customer views the product information 25 of the food and beverage products displayed on the app or browser, selects the food and beverage product through the first input section 34 (touch panel), inputs the quantity, and processes the purchase (confirms the order). ) is performed (step S12). As a result, the first order processing unit 38 of the customer terminal 13 writes the quantity of the ordered food and drink product into the order information 32 of the server 21.

As a result, an instruction to cook the food/drink product is issued to the store terminal 22 (step S13). Specifically, when the order information 32 is updated, the server 21 sends the added/updated portion of the order information 32 to the second order processing section 51. The second order processing section 51 displays the added/updated portion of the order information 32 as a cooking instruction on the second display section 42 of the store terminal 22. Furthermore, the notification processing unit 44 notifies the store staff that there is a cooking instruction by emitting an alarm such as a bell sound through the speaker of the store terminal 22. Alternatively, the notification processing unit 44 prints an order slip via the printer 23 and notifies the store staff that there has been a cooking instruction. Note that the method of transmitting the cooking instructions can be arbitrarily determined by the store. That is, the cooking instruction may be issued by both issuing an alarm such as a bell sound and printing a slip, by issuing only a bell sound, by only printing a slip by the printer 23, or by other methods. A method (for example, a method of displaying text information on a display installed in the kitchen) may be used.

In the kitchen, the store staff cooks the food and drink products for which cooking instructions have been given, and the food and drink products are completed (step S14). In response to the cooking instruction, the store staff inputs the completion of cooking into the store terminal 22 via the second input section 43 (touch panel) of the store terminal 22, and performs an operation to delete the cooking instruction. The customer service person provides food and drink products to the customer and provides customer service (step S15). After completing the provision of the food and drink products to the customer and the customer service, the customer service worker inputs on the store terminal 22 or the customer service terminal 24 owned by the customer that the provision of the food and drink product to the customer has been completed (step S16 ). This input of completion of provision of the food and drink product to the customer (step S16) may be omitted, and may be replaced by the above-described operation of erasing the cooking instructions.

After completing step S16, the store terminal 22 or the customer terminal 24 releases the access restriction from the customer terminal 13 to the chip product information 28 stored on the server 21 via the chip product registration unit 48. As a result, the customer terminal 13 becomes able to read the chip product 27, and displays the chip product 27 on the first display section 33 of the customer terminal 13 as appropriate (step S17). FIG. 4 shows an example of the chip product 27 (thanks item) displayed on the customer terminal 13. When a customer is impressed by the customer service's hard work and service, the customer views the tip products 27 displayed on the customer terminal 13, selects one of the appropriate amount from among the tip products 27, and processes the purchase. (confirm order) (step S18). At this time, the customer appropriately selects the desired electronic payment method from among payment by credit card, payment by various electronic money, and awarding of points, and processes the purchase. . Thereby, the payment processing unit 41 transmits a payment request to the payment unit 14. Upon receiving the payment request from the customer terminal 13, the payment unit 14 immediately performs payment processing (step S19). Alternatively, the customer may select an appropriate thank-you message from among several thank-you messages that do not involve the exchange of cash or electronic money, and submit a payment request to the payment department for sending the thank-you message. It can also be sent to 14. Examples of thank you messages include "You're working hard,""You'reamazing,""Thankyou," and the like, and the customer service person can set the content as appropriate. Alternatively, the customer may be able to input and send an arbitrary message as a thank you message. In that case, the payment unit 14 performs a payment process of simply transmitting only a thank you message to the store terminal 22 or the customer service terminal 24 (step S19).
Alternatively, both the sending of the above-mentioned thank you message and the purchasing process of the chip product 27 may be performed.

The payment for the chip product 27 by the payment unit 14 is made immediately before the accounting (payment) for the food and beverage product (regular product) is processed. The customer service person can use the store terminal 22 or the customer service person terminal 24 to edit the tip product 27 or the thank you message as appropriate at any timing. Further, the customer service person can also specify in advance any type of electronic payment method desired among electronic payment methods, that is, cash transfer, electronic money payment, and point granting. It should be noted that the customer can, at his or her own option, pay the payment amount in cash or by credit card at the same time as paying for regular products (food and beverage products), which will be described later.

When the payment processing in the payment unit 14 is completed, one of the following electronic payment methods, that is, cash transfer, electronic money payment, and point granting, is made to the payee preset by the customer service person. Alternatively, only a thank you message is sent to the store terminal or customer terminal, or both payment by electronic payment means and thank you message are sent (step S20). The payment unit 14 notifies the customer terminal 13 (notification acquisition unit 35) of the completion of payment for the chip product 27. Further, the notification acquisition unit 35 of the customer terminal 13 notifies the store terminal 22 or the customer service terminal 24 that electronic money has been paid or points have been awarded (step S21). Note that the payment by electronic payment means (step S20) does not have to be instantaneous, and it is of course possible to make the payment (transfer) the next day.

For example, a customer service worker can know in real time that a customer has purchased a tip product 27 during work. Alternatively, a customer service worker can know in real time that a customer has sent a thank you message during work. This can increase the motivation of the customer service worker during work. When the customer has finished eating and drinking at the store, the customer can perform checkout processing by operating the customer terminal 13. At this time, the payment processing unit 41 of the customer terminal 13 requests the payment calculation unit 52 of the store terminal 22 to perform accounting processing to calculate the total amount of food and drinks. The payment calculation unit 52 calculates the total amount of food and drink, and the notification processing unit 44 of the store terminal 22 transmits the total amount to the notification acquisition unit 35 of the customer terminal 13. If necessary, confirmation may be obtained from the customer at the customer terminal 13 that there is no error in the total amount.

Customers can pay for regular products (food and beverage products) using cash, credit cards, or the like at a store cash register. When paying for regular products (food and drink products) using a credit card or the like, the payment calculation unit 52 can issue a payment request to the payment unit 14 and receive payment processing.

According to this embodiment, the following can be said. The chip product sales system 11 includes a customer terminal 13, a product acquisition unit 36 that causes the customer terminal 13 to display product information 25 for regular products, and one or more chip product information 28 for customer service personnel, and one or more chip products. The present invention includes a payment unit 14 that settles the payment for the tip product 27 to the customer based on the order information 32 from one of the products 27 from a customer.

The computer system connects a customer terminal 13, a product acquisition section 36, and a payment section 14. The program includes a function in which the computer system causes the product acquisition unit 36 to display product information 25 for regular products and one or more tip product information 28 for customer service personnel on the customer terminal 13, and the payment unit 14 to A function of settling a payment for a tip product 27 to a customer service person based on order information 32 from a customer of one or more tip products 27 is realized.

The computer system connects a customer terminal 13, a product acquisition section 36, and a payment section 14. The chip product sales method uses the computer system to cause the product acquisition unit 36 to display product information 25 for regular products and one or more chip product information 28 for the customer service person on the customer terminal 13, and the payment unit 14 Based on the order information 32 from one of the customers for one or more tip products 27, the payment for the tip product 27 to the customer service person is settled.

According to these configurations, the motivation of the customer service staff can be increased by receiving cash transfer, electronic money, points, etc. from the customer in return for the customer service staff's efforts. Furthermore, in recent years, the problem of low wages for employees working in restaurants and the problem of labor shortages have been attracting attention, and the present invention can solve such problems of low wages and labor shortages. In addition, the burden of personnel expenses on the store side can be reduced, and the store's income and expenditure can also be improved.

In this case, the payment for the chip product 27 by the payment unit 14 is made immediately.
According to this configuration, the customer service person can be motivated to work by paying for the tip product immediately while the customer service person is working.

The chip product sales system 11 (computer system) includes a notification acquisition unit 35 capable of receiving a payment completion notification from the payment unit 14, and at least one of a store terminal 22 and a customer service terminal 24 owned by the customer service person. The notification acquisition unit 35 notifies at least one of the store terminal 22 and the customer service person terminal 24 that the price for the tip product 27 has been paid to the customer service person.

According to this configuration, it is possible to immediately notify the customer server that the tip product 27 has been purchased while the customer server is at work, and it is possible to increase the motivation of the customer server for work during the employee's work.

The chip product sales system 11 (computer system) includes at least one of a store terminal 22 and a customer service terminal 24 owned by the customer service person, and an access restriction unit that restricts viewing of one or more chip product information 28 on the customer terminal 13. In at least one of the store terminal 22 and the customer service terminal 24, it is possible to input information that the regular product corresponding to the order information 32 for the regular product has been provided to the customer by the customer service person, and After the information that the product has been provided to the customer by the customer service person is input into at least one of the store terminal 22 and the customer service person terminal 24, the access restriction unit cancels the access restriction and stores one or more chip product information. 28 is displayed on the customer terminal 13.

According to this configuration, the chip product 27 can be displayed on the customer terminal 13 after the customer is provided with customer service. As a result, an environment can be created in which the customer can comfortably pay the tip product 27 for the customer service provided by the customer. That is, by posting the tip product 27 before the customer receives customer service from the customer service person, it is possible to prevent the customer from being dissatisfied.

The chip product sales system 11 (computer system) includes a chip product registration unit 48 in which the customer service person can update the one or more chip products 27.

According to this configuration, the customer service person can change the tip product 27 as appropriate depending on the crowding situation of the store and the staffing situation. As a result, for example, when staffing is difficult, posting high-priced tipping products 27 and having customers purchase the tipping products 27 can surely increase the motivation of customer service staff even in difficult working environments. .

The regular products are food and drink products provided within the store. According to this configuration, it is possible to secure human resources by increasing the income and motivation of customers serving customers, especially in restaurants where there is concern about a shortage of human resources.

The embodiments described above can be implemented with various substitutions and modifications.

11 Chip product sales system 12 Store subsystem 13 Customer terminal 14 Payment section 15 Internet 21 Server 22 Store terminal 24 Customer terminal 25 Product information 27 Chip product 28 Chip product information 32 Order information 33 First display section 34 First input section 35 Notification acquisition unit 48 Chip product registration unit (access restriction unit)

Claims (16)

customer terminal,
a product acquisition unit that causes the customer terminal to display product information for regular products and one or more tip product information for customer service personnel;
a payment unit that settles the payment for the tip product to the customer based on the order information from the customer for any one of the one or more tip products;
Equipped with
In the chip product sales system, the settlement of the payment for the chip product by the payment unit is performed before the payment for the regular product. The chip product sales system according to claim 1, wherein the payment for the chip product by the payment unit is made immediately. a notification acquisition unit capable of receiving a payment completion notification from the payment unit;
at least one of a store terminal and a customer service terminal owned by the customer service person;
Equipped with
2. The chip product sales system according to claim 1, wherein the notification acquisition unit notifies at least one of the store terminal and the customer service terminal that the customer has been paid for the chip product. customer terminal,
a product acquisition unit that causes the customer terminal to display product information for regular products and one or more tip product information for customer service personnel;
a payment unit that settles the payment for the tip product to the customer based on the order information from the customer for any one of the one or more tip products;
Equipped with
at least one of a store terminal and a customer service terminal owned by the customer service person;
an access restriction unit that restricts viewing of the one or more chip product information on the customer terminal;
Equipped with
In at least one of the store terminal and the customer service terminal, information that the regular product corresponding to the order information for the regular product has been provided to the customer by the customer service person can be input;
After the information that the regular product has been provided to the customer by the customer service person is input into at least one of the store terminal and the customer service person terminal, the access restriction unit controls the one or more chip product information on the customer terminal. A chip product sales system that displays the one or more chip product information on the customer terminal by removing restrictions on viewing of the chip product information. The chip product sales system according to claim 1, further comprising a chip product registration unit that allows the customer service person to update the one or more chip products. The chip product sales system according to claim 1, wherein the regular product is a food and drink product provided in a store. A computer system that connects a customer terminal, product acquisition department, and payment department,
A function of causing the product acquisition unit to display product information of a regular product and one or more tip product information for a customer service person on the customer terminal;
A function for the payment unit to settle the payment for the tip product to the customer based on the order information from the customer for any of the one or more tip products;
a function of making the payment for the chip product by the payment unit before the payment for the regular product;
A program that makes this possible. 8. The program according to claim 7, wherein the program realizes a function of instantly making a payment for the chip product by the payment unit. The computer system includes:
a notification acquisition unit capable of receiving a payment completion notification from the payment unit;
at least one of a store terminal and a customer service terminal owned by the customer service person;
Equipped with
8. The program according to claim 7, wherein the notification acquisition unit causes at least one of the store terminal and the customer service terminal to realize a function of notifying that the customer service person has been paid for the tip product. A computer system that connects a customer terminal, product acquisition department, and payment department is
At least one of a store terminal and a customer service terminal owned by a customer service worker ;
an access restriction unit that restricts viewing of one or more chip product information on the customer terminal;
Equipped with
At least one of the store terminal and the customer service terminal can input information that the customer has been provided with a regular product corresponding to the order information for the regular product , and
the computer system;
After the fact that the regular product has been provided to the customer by the customer service person is input into at least one of the store terminal and the customer service person terminal, the access restriction unit updates the one or more tip product information on the customer terminal. a function to display the one or more chip product information on the customer terminal by canceling the restriction on viewing of the chip product information;
A function of causing the product acquisition unit to display product information of the regular product and one or more tip product information for the customer service person on the customer terminal;
A function for the payment unit to settle the payment for the tip product to the customer service person based on order information from a customer for any one of the one or more tip products;
A program that makes this possible. The computer system includes a chip product registration unit,
8. The program according to claim 7, wherein the chip product registration unit realizes a function that allows the customer service person to update the one or more chip products. A chip product sales method using a computer system that connects a customer terminal, a product acquisition section, and a payment section,
The product acquisition unit displays product information for regular products and one or more tip product information for the customer service person on the customer terminal;
The payment unit, based on order information from a customer for any of the one or more chip products, settles the payment for the tip product to the customer service person before the payment for the regular product.
How to sell chip products. 13. The chip product selling method according to claim 12, wherein the payment for the chip product is made immediately by the payment unit. The computer system includes:
a notification acquisition unit capable of receiving a payment completion notification from the payment unit;
at least one of a store terminal and a customer service terminal owned by the customer service person;
Equipped with
13. The chip product sales method according to claim 12, wherein the notification acquisition unit notifies at least one of the store terminal and the customer service worker terminal that the price for the chip product has been paid to the customer service person. A chip product sales method using a computer system that connects a customer terminal, a product acquisition section, and a payment section, the computer system comprising:
At least one of a store terminal and a customer service terminal owned by a customer service worker ;
an access restriction unit that restricts viewing of one or more chip product information on the customer terminal;
Equipped with
inputting, using at least one of the store terminal and the customer service terminal, that a regular product corresponding to the order information for the regular product has been provided to the customer by the customer service staff;
After the fact that the regular product has been provided to the customer by the customer service person is input into at least one of the store terminal and the customer service person terminal, the access restriction unit updates the one or more tip product information on the customer terminal. and displaying the one or more chip product information on the customer terminal,
The product acquisition unit displays product information of the regular product and the one or more tip product information to the customer service person on the customer terminal;
A chip product selling method, wherein the payment unit makes a payment for the chip product to the customer service person based on order information from a customer for any one of the one or more chip products. The computer system includes a chip product registration unit,
13. The chip product sales method according to claim 12, wherein the customer service person updates the one or more chip products using the chip product registration unit.

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