JP2020177325A - Facility management system, facility management method, and facility management program - Google Patents

Abstract

To provide a facility management system, a facility management method, and a facility management program which enable an employee or the like to appropriately respond to acceptance information accepted in a facility.SOLUTION: The facility management system relating to this invention comprises: an acquisition processing unit which acquires acceptance information accepted in a facility; a type determination processing unit which determines a type of the acceptance information acquired by the acquisition processing unit; and an output processing unit which causes the acceptance information to be outputted in an output form corresponding to the type of the acceptance information determined by the type determination processing unit.SELECTED DRAWING: Figure 9

Description

The present invention relates to a facility management system, a facility management method, and a facility management program capable of managing reception information received at a facility.

The facility management terminal arranged in the facility receives information (reception information) related to reservations, orders, accounting, etc., and executes processing such as reservation processing, order processing, and accounting processing according to the received reception information. For example, when request information including the location of a facility and the number of users is received from a user terminal, a system has been proposed that searches for available facilities (restaurants, etc.) that match the request information and accepts reservations. (See, for example, Patent Document 1). With this type of system, it is possible to accept reservations not only in advance but also during the operating hours of the facility on the day.

JP-A-2015-153403

By the way, when a reservation for the day during the operating hours of the facility, especially a reservation immediately before the scheduled visit time, is accepted, the employee on the facility side secures a seat before the user (reservation person) visits the store. Various tasks such as cleaning the area around the table and preparing food must be done quickly. However, if the employee is late in noticing the reservation information, the response to the reservation will be delayed. In addition, if the employee overlooks the order information, the provision of food and drink to the user will be delayed. In addition, if the employee overlooks the accounting information, the accounting process cannot be performed quickly at the cash register, and the user is kept waiting. In this way, when the facility management terminal receives various types of information such as reservation information, order information, and accounting information, if the employee on the facility side cannot grasp each information, the response to the received information will be delayed.

An object of the present invention is to provide a facility management system, a facility management method, and a facility management program that allow employees and the like to appropriately respond to reception information received at a facility.

One embodiment of the present invention includes an acquisition processing unit that acquires reception information received at a facility, a type determination processing unit that determines the type of reception information acquired by the acquisition processing unit, and the type determination processing unit. It is a facility management system including an output processing unit that outputs the reception information in an output mode according to the type of the reception information to be determined.

Another embodiment of the present invention includes an acquisition step for acquiring reception information accepted at a facility, a type determination step for determining the type of the reception information acquired by the acquisition step, and the determination by the type determination step. This is a facility management method in which one or a plurality of processors execute an output step of outputting the reception information in an output mode according to the type of reception information.

Another embodiment of the present invention includes an acquisition step for acquiring reception information accepted at a facility, a type determination step for determining the type of the reception information acquired by the acquisition step, and the determination by the type determination step. It is a facility management program for executing the output step of outputting the reception information in an output mode according to the type of reception information by one or a plurality of processors.

According to the present invention, there is provided a facility management system, a facility management method, and a facility management program that allow employees and the like to appropriately respond to reception information received at a facility.

FIG. 1 is a block diagram showing a configuration of a facility management system according to an embodiment of the present invention. FIG. 2 is a diagram showing an example of user information used in the facility management system according to the embodiment of the present invention. FIG. 3 is a diagram showing an example of facility information used in the facility management system according to the embodiment of the present invention. FIG. 4 is a diagram showing an example of reservation information used in the facility management system according to the embodiment of the present invention. FIG. 5 is a diagram showing an example of type information used in the facility management system according to the embodiment of the present invention. FIG. 6 is a diagram showing a display example in the facility management system according to the embodiment of the present invention. FIG. 7 is a diagram showing a display example in the facility management system according to the embodiment of the present invention. FIG. 8 is a diagram showing a display example in the facility management system according to the embodiment of the present invention. FIG. 9 is a diagram showing a display example in the facility management system according to the embodiment of the present invention. FIG. 10 is a diagram showing a display example in the facility management system according to the embodiment of the present invention. FIG. 11 is a flowchart showing an example of facility management processing executed by the facility management system according to the embodiment of the present invention. FIG. 12 is a flowchart showing an example of facility management processing executed by the facility management system according to the embodiment of the present invention. FIG. 13 is a diagram showing a display example in the facility management system according to the embodiment of the present invention. FIG. 14 is a diagram showing a display example in the facility management system according to the embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings for the purpose of understanding the present invention. The following embodiments are examples that embody the present invention, and do not limit the technical scope of the present invention.

[Facility management system 1]
As shown in FIG. 1, the facility management system 1 according to the embodiment of the present invention includes a reservation management device 2, a facility management terminal 3, a kitchen terminal 4, and one or more employee terminals 5. The reservation management device 2, the facility management terminal 3, the kitchen terminal 4, and the employee terminal 5 can communicate with each other via a communication network N1 such as the Internet, LAN, WAN, or a public telephone line.

The reservation management device 2 is an information processing device that can accept reservations for facilities from a user terminal (not shown) or the like and manages the reservation status of the facilities. Hereinafter, in the present embodiment, a case where the facility to be reserved in the facility management system 1 is a restaurant that provides food and drink will be described as an example. The facility may be various facilities such as a hotel, bowling alley, karaoke room, table tennis hall, or hot spring facility.

The facility management terminal 3 is an information processing device operated by facility employees, such as store managers, leaders, and employees. The facility management terminal 3 may have an accounting function for executing accounting processing. That is, the facility management terminal 3 may be a cash register terminal (corresponding to the cash register terminal of the present invention) arranged at the cash register counter. For example, the store manager performs various management such as reservation registration and management, accounting, attendance, etc. on the facility management terminal 3. The facility management terminal 3 may be a cash register terminal, a terminal (management device) that manages reservations for each facility, or a terminal having an accounting function and a reservation management function. The employee terminal 5 is an information processing device (mobile terminal) operated by an employee of the facility, for example, an employee, a part-time job, or the like. The employee terminal 5 may be an order terminal that accepts orders. For example, an employee performs an order operation for inputting a customer's order, an operation for instructing accounting, and the like on the employee terminal 5.

The user terminal is an information processing device operated by a user (customer) who uses the facility. For example, the user operates the user terminal to apply for a facility reservation. The user terminal may have a function of accepting orders for food and drink at the facility. For example, the user operates the user terminal to order food and drink at the facility.

In the present embodiment, the facility management terminal 3 alone corresponds to the facility management system according to the present invention, or the facility management terminal 3 and the kitchen terminal 4 correspond to the facility management system according to the present invention. However, the facility management system according to the present invention may include one or more components of the reservation management device 2, the facility management terminal 3, the kitchen terminal 4, and the employee terminal 5. For example, a plurality of components of the reservation management device 2, the facility management terminal 3, the kitchen terminal 4, and the employee terminal 5 cooperate to share and execute various facility management processes (see FIG. 11) described later. In some cases, a system including a plurality of components that execute the process can be regarded as a facility management system according to the present invention.

[Reservation management device 2]
As shown in FIG. 1, the reservation management device 2 is a server including a control unit 21, a storage unit 22, an operation display unit 23, a communication I / F 24, and the like. The reservation management device 2 is not limited to one computer, and may be a computer system in which a plurality of computers operate in cooperation with each other. Further, various processes executed by the reservation management device 2 may be distributed and executed by one or a plurality of processors.

The communication I / F 24 connects the reservation management device 2 to the communication network N1 by wire or wirelessly, and communicates with external devices such as the facility management terminal 3, the employee terminal 5, and the user terminal via the communication network N1. It is a communication interface for executing data communication according to a predetermined communication protocol.

The operation display unit 23 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations.

The storage unit 22 is a non-volatile storage unit such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive) that stores various types of information. Specifically, data such as user information D1, facility information D2, and reservation information D3 are stored in the storage unit 22. FIG. 2 is a diagram showing an example of user information D1, and FIG. 3 is a diagram showing an example of facility information D2. Further, FIG. 4 is a diagram showing an example of reservation information D3.

As shown in FIG. 2, the user information D1 includes "user ID", "password", "user name", "email address", "telephone number", etc. for each user of the user terminal. Information is included. The "user ID" is identification information for identifying the user, and the user ID and password are used in the login process for authenticating the user. The "user name" is the name of the user or the like.

As shown in FIG. 3, the facility information D2 contains information such as "facility ID", "facility name", "area", "genre", "budget", "address", and "telephone number" for each facility. Is included. "Area" is the name of the area where the facility is located. The "genre" is information that can identify the content of the service provided by the facility, and indicates, for example, a cooking genre. The "budget" is, for example, a preset amount as an average amount required for the use of the facility. The "address" is a detailed address of the facility and is used as information indicating the location of the facility, and the "telephone number" is used as information when the user contacts the facility.

The reservation information D3 is information regarding the reservation status of the facility, and is stored in the storage unit 22 in association with each facility registered in the facility information D2. FIG. 4 shows the reservation information D3 corresponding to the specific facility “G dining”. As shown in FIG. 4, the reservation information D3 includes "reservation person name", "reservation number", "visit date", "scheduled visit time", "use time", "table", "course" and the like. Contains information. The "reservation person name" is the name of the user (reservation person) who made the reservation. The "reserved number of people" is the number of users who are scheduled to visit the store, and is the number of people in the group including the above users. The "store visit date" is the date on which the group is scheduled to visit the store. The "scheduled visit time" is the scheduled time for the group to visit the store. The "store visit date" and the "scheduled visit time" are examples of the scheduled use date and time of the present invention. The "use time" is the time when the group uses the restaurant. The "scheduled visit time" and "usage time" represent the reserved time zone of the corresponding table. For example, for table T1, the time zone of 2 hours from 17:00 on April 30, 2019 (that is, 17:00 to 19:00) and the time zone of 2 hours from 19:45 on April 30, 2019 (that is, 17:00 to 19:00). That is, 19:45 to 21:45) is the reserved time zone. For table T2, the reserved time zone is the time zone of 3 hours from 17:00 on April 30, 2019 (that is, 17:00 to 20:00). The "table" is information for identifying an object to be used such as a table used by the user, and includes table seats, private rooms, counter seats, and the like. The "course" is information indicating the content of the service provided to the user, and is, for example, information such as a course of food and drink content or only seats where the food and drink content is not limited. The reservation information D3 is registered or changed every time a new reservation or reservation change is received from the facility management terminal 3 or the user terminal by the control unit 21 of the reservation management device 2.

As another embodiment, a part or all of the information such as the user information D1, the facility information D2, and the reservation information D3 can be accessed from the facility management terminal 3 or the reservation management device 2 via the communication network N1. It may be stored in another server.

Further, the storage unit 22 contains layout data and image data for generating various web pages such as a search page, a condition setting page, a reservation page, and a route guidance page included in the reservation site displayed on the user terminal. Etc. are also remembered. In the present embodiment, the control unit 21 of the reservation management device 2 generates the various web pages and transmits the information of the web pages to the user terminal to send the various web pages to the user terminal. Can be displayed. Further, as another embodiment, the control unit 21 of the reservation management device 2 transmits the data necessary for displaying the various web pages to the user terminal, thereby transmitting the various types of data to the user terminal. You may execute the display of the web page.

Further, the storage unit 22 has various web pages such as the facility management page P1 (see FIG. 6) and the reservation information page P2 (see FIG. 7) included in the facility management site displayed on the facility management terminal 3. Layout data, image data, and the like for generating the above are also stored. In the present embodiment, the control unit 21 of the reservation management device 2 generates the facility management page P1 and the reservation information page P2 and transmits the information of the pages to the facility management terminal 3 to the facility management terminal 3. It is possible to display the facility management page P1 and the reservation information page P2. Further, as another embodiment, the control unit 21 of the reservation management device 2 transmits the data necessary for displaying the facility management page P1 and the reservation information page P2 to the facility management terminal 3, thereby transmitting the facility management terminal 3 to the facility management terminal 3. May display the facility management page P1 and the reservation information page P2.

The reservation site and the facility management site may be a collection of web pages belonging to one preset domain, but for example, a plurality of web pages stored in the storage unit 22 of the same reservation management device 2. A collection of web pages belonging to a domain may be regarded as the reservation site and the facility management site. Further, various pages included in the reservation site and the facility management site may be distributed and stored in a plurality of servers.

Further, a control program such as a browser program is stored in the storage unit 22. Specifically, the browser program is a control program for causing the control unit 21 to execute communication processing between the facility management terminal 3 and an external device such as the user terminal according to a communication protocol such as HTTP (Hypertext Transfer Protocol). Is.

The control unit 21 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. Then, the control unit 21 controls the reservation management device 2 by executing various control programs stored in advance in the ROM or the storage unit 22 on the CPU.

Specifically, as shown in FIG. 1, the control unit 21 includes various processing units such as a reservation processing unit 211, a display processing unit 212, and a notification processing unit 213. The control unit 21 functions as the various processing units by executing various processes according to the control program on the CPU. Further, a part or all of the processing unit may be composed of an electronic circuit. The control program may be a program for causing a plurality of processors to function as the processing unit.

The reservation processing unit 211 accepts a facility reservation from the user terminal. Specifically, when the reservation processing unit 211 receives a reservation for a facility from the user terminal, the reservation processing unit 211 registers the reservation content in the reservation information D3 (see FIG. 4) corresponding to the facility. As a result, in the facility management system 1, reservations for each facility are automatically made, so that the burden on the employees of each facility is reduced and the convenience of the users of each facility is improved. The reservation processing unit 211 can cancel the reservation registered in the reservation information D3 according to the operation of the user terminal, or can automatically cancel the reservation.

An example of reservation processing by the reservation processing unit 211 will be described below. For example, the reservation processing unit 211 receives a search request from the user terminal including information on the number of reserved people (number of users) and information on the position of the user terminal. Upon receiving the search request, the reservation processing unit 211 executes a search process for searching the facility. Specifically, in the search process, the reservation processing unit 211 exists within the search target range from the position of the user terminal indicated by the position information received from the user terminal, and is at a specific time from the current date and time (current time). Search for facilities where the number of reserved people can be reserved at the time of the search after the lapse. It is conceivable that the search target range is, for example, the range of a circle centered on the position of the user terminal, and the radius of the circle is defined by the walking time or the straight line distance.

The reservation processing unit 211 outputs the search result obtained by the search process. Specifically, the reservation processing unit 211 transmits the search result to the user terminal so that the search result is displayed on the user terminal. As a result, the user terminal can select a facility to be reserved from the facilities displayed as the search result. The reservation processing unit 211 accepts reservations for the facility selected on the user terminal, and registers the reservation contents in the reservation information D3.

The display processing unit 212 causes the user terminal to display various web pages. Specifically, the display processing unit 212 displays a search page for inputting search conditions when searching for a facility, a search result page for displaying search results, and a reservation content when a reservation for the target facility is made. Data such as a reservation page to be used and a route guidance page for displaying route guidance to the target facility are transmitted to the user terminal and displayed on the user terminal.

Further, the display processing unit 212 transmits data such as the facility management page P1 and the reservation information page P2 to the facility management terminal 3 in response to a request from the facility management terminal 3, and causes the facility management terminal 3 to display the data. For example, as shown in FIG. 6, on the facility management page P1 (management screen), the reservation status on a date arbitrarily selected by the facility employee (for example, the store manager) is displayed based on the reservation information D3. The facility management page P1 includes a facility name P11, a date P12, a number of reservations that can be made at the current date and time P13, reservation registration information P15 that is information about reservations registered in the reservation information D3, a current time P16, and the like.

When the reservation processing unit 211 receives a reservation including a new reservation, a reservation change, a reservation cancellation, etc. from the user terminal, the notification processing unit 213 notifies the facility management terminal 3 of the reception information of the reservation. The reception information includes each information registered in the reservation information D3 and each information regarding the reservation person registered in the user information D1.

[Facility management terminal 3]
As shown in FIG. 1, the facility management terminal 3 includes a control unit 31, a storage unit 32, an operation display unit 33, a communication I / F 34, and the like. The facility management terminal 3 is an information processing device such as a mobile phone, a smartphone, a tablet terminal, or a personal computer. Here, the facility management terminal 3 is a cash register terminal. The facility management terminal 3 is an example of a cash register terminal of the present invention, and is also an example of a facility management terminal of the present invention.

Specifically, an employee of the facility (for example, a store manager) operates the facility management terminal 3 by logging in by entering the employee ID and password on a predetermined login page displayed on the facility management terminal 3. Is possible. For example, by operating the facility management terminal 3 according to the facility management page P1, the employee confirms the reservation status in each schedule of the facility, determines the table to be assigned to the reservation (seat allocation), and It is possible to arbitrarily set or change the reservable conditions such as the number of reservables for each schedule of the facility. In addition, the employee can perform accounting processing of the user's usage fee (food and drink fee) by operating the facility management terminal 3 on the accounting information page P3 (accounting screen) displayed on the facility management terminal 3. It is possible.

The communication I / F 34 connects the facility management terminal 3 to the communication network N1 by wire or wirelessly, and external devices such as the reservation management device 2, the kitchen terminal 4, the employee terminal 5, and the user terminal via the communication network N1. It is a communication interface for executing data communication with and in accordance with a predetermined communication protocol.

The operation display unit 33 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations. ..

The storage unit 32 is a non-volatile storage unit such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), or a flash memory that stores various types of information. Specifically, the storage unit 32 stores data such as the facility management page P1 and the reservation information page P2 transmitted from the reservation management device 2. Further, the storage unit 32 stores the data of the accounting information page P3 (see FIG. 13). Further, in the storage unit 32, data such as reservation information, reservation change information, and reservation cancellation information transmitted from the reservation management device 2, data such as order information and accounting information transmitted from the employee terminal 5, and the use thereof. Data such as delivery information transmitted from the personal terminal is stored. Further, the storage unit 32 stores data of reception information D4 regarding reservation information, reservation change information, reservation cancellation information, order information, accounting information, delivery information, and the like. FIG. 5 is a diagram showing an example of reception information D4. Reservation information, reservation change information, reservation cancellation information, order information, accounting information, and delivery information are examples of reception information of the present invention. The reception information of the present invention includes at least one of reservation information regarding reservation, change of reservation, and cancellation of reservation, order information regarding order, accounting information regarding accounting, and delivery information regarding delivery.

As shown in FIG. 5, the reception information D4 includes information such as "output destination" and "output mode" for each type of reception information. The "type" is a type of reception information, and includes "reservation", "reservation change", "reservation cancellation", "order", "accounting", "delivery", and the like. The "output destination" is a terminal device to which the reception information is output. The "output mode" is an output mode when the reception information is output (display, print, etc.) from the output destination terminal device, and is, for example, black-and-white display (print), black-and-white reverse display (print), and color display (print). ), Highlighting (printing), etc. The "output mode" includes, for example, a mode in which predetermined information (characters, figures, symbols, etc.) is added to the reception information and output, and a font (typeface, size, color, etc.) of the characters, symbols, etc. of the reception information. ) Is set and output, and the size (length) of the paper medium for printing the reception information is set and output. Further, the "output mode" also includes a mode in which the content of the reception information is set and output. The reception information D4 is registered in advance by, for example, operating the facility management terminal 3.

As another embodiment, a part or all of the reception information D4 may be stored in another server accessible from the facility management terminal 3 via the communication network N1.

Further, the storage unit 32 stores a control program such as a facility management program for causing the control unit 31 to execute the facility management process (see FIG. 11) described later. For example, the facility management program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is read by a reading device (not shown) such as a CD drive or a DVD drive included in the facility management terminal 3. It is stored in the storage unit 32.

The control unit 31 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. Then, the control unit 31 controls the facility management terminal 3 by executing various control programs stored in advance in the ROM or the storage unit 32 on the CPU.

By the way, when a reservation for the day during the operating hours of the facility, especially a reservation immediately before the scheduled visit time, is accepted, the employee on the facility side secures a seat before the user (reservation person) visits the store. Various tasks such as cleaning the area around the table and preparing food must be done quickly. However, if the employee is late in noticing the reservation information, the response to the reservation will be delayed. In addition, if the employee overlooks the order information, the provision of food and drink to the user will be delayed. In addition, if the employee overlooks the accounting information, the accounting process cannot be performed quickly at the cash register, and the user is kept waiting. In this way, when the facility management terminal 3 receives various types of information such as reservation information, order information, and accounting information, if the employee on the facility side cannot grasp each information, the response to the received information will be delayed. .. On the other hand, in the facility management system 1 according to the present embodiment, as described below, it is possible for employees and the like to appropriately respond to the reception information received at the facility.

Specifically, as shown in FIG. 1, the control unit 31 includes an acquisition processing unit 311, a display processing unit 312, a notification processing unit 313, a type determination processing unit 314, a status determination processing unit 315, an output processing unit 316, and the like. Includes various processing units such as accounting processing unit 317. The control unit 31 functions as the various processing units by executing various processing according to the facility management program on the CPU. Further, a part or all of the processing unit may be composed of an electronic circuit. The facility management program may be a program for causing a plurality of processors to function as the processing unit.

The acquisition processing unit 311 acquires the reception information. Specifically, the acquisition processing unit 311 acquires reservation information, reservation change information, and reservation cancellation information related to the reservation from the reservation management device 2. For example, when the reservation management device 2 receives a new reservation for a predetermined facility from the user terminal, the reservation management device 2 receives reservation information including the user information D1 of the user terminal and the reservation information D3 of the facility. It is transmitted to the facility management terminal 3, and the acquisition processing unit 311 of the facility management terminal 3 acquires the reservation information. Similarly, the acquisition processing unit 311 acquires the reservation change information and the reservation cancellation information from the reservation management device 2.

As another embodiment, when the facility management terminal 3 has the function of the reservation processing, the facility management terminal 3 may accept the reservation of the facility from the user terminal. That is, the acquisition processing unit 311 may acquire the reservation information from the reservation management device 2, or may acquire the reservation information from the user terminal. The acquisition processing unit 311 is an example of the acquisition processing unit of the present invention.

Further, the acquisition processing unit 311 acquires order information related to food and drink orders from the employee terminal 5. For example, when an employee inputs an order from a customer to the employee terminal 5, the employee terminal 5 transmits order information including information for identifying a table (table number) and food and drink information to the facility management terminal 3. , The acquisition processing unit 311 of the facility management terminal 3 acquires the order information. The acquisition processing unit 311 may acquire the order information from the self-order terminal when an order is input by a customer's operation at the self-order terminal (table top terminal) arranged on the table of the facility.

Further, the acquisition processing unit 311 acquires accounting information related to accounting from the employee terminal 5. For example, when an employee receives a request for accounting processing from a customer and inputs an accounting instruction to the employee terminal 5, the employee terminal 5 provides information for identifying a table (table number) and accounting information including the accounting instruction. It is transmitted to the management terminal 3, and the acquisition processing unit 311 of the facility management terminal 3 acquires the accounting information. The acquisition processing unit 311 may acquire the accounting information from the self-order terminal when the accounting instruction is input by the customer's operation on the self-order terminal.

Further, the acquisition processing unit 311 acquires delivery information related to delivery from the user terminal. For example, when a user operates an order and a delivery request by operating the user terminal on an order page of a product (food and drink, etc.), the user terminal uses the user information D1 and delivery information including the order information. Is transmitted to the facility management terminal 3, and the acquisition processing unit 311 of the facility management terminal 3 acquires the delivery information.

The display processing unit 312 causes the operation display unit 33 to display various types of information. For example, when the display processing unit 312 receives the data of various web pages transmitted from the reservation management device 2, the display processing unit 312 displays the web page on the operation display unit 33. For example, when the display processing unit 312 receives the data of the facility management page P1 transmitted from the reservation management device 2 based on the operation of the employee, the display processing unit 312 operates and displays the facility management page P1 as shown in FIG. It is displayed on the unit 33. Further, for example, when the display processing unit 312 receives the data of the reservation information page P2 transmitted from the reservation management device 2 based on the operation of the employee, the display processing unit 312 operates and displays the reservation information page P2 as shown in FIG. It is displayed on the unit 33.

Further, for example, the display processing unit 312 causes the operation display unit 33 to display the accounting information page P3 (see FIG. 13) based on the accounting information transmitted from the employee terminal 5.

When the reservation information is acquired by the acquisition processing unit 311, the notification processing unit 313 notifies the facility management terminal 3 of the reservation information. For example, the notification processing unit 313 notifies the facility management terminal 3 of the reservation information S1 as shown in FIG. The reservation information S1 is information for making the employee of the facility recognize that the reservation has been accepted, and is, for example, information on characters, figures, and symbols representing a preset message, a message indicating the reservation content, and the like. , Or voice information. The notification processing unit 313 may notify the outside by displaying the reservation information S1 on the operation display unit 33, or may notify the outside by outputting the reservation information S1 by voice. The reservation information S1 is an example of the reservation information of the present invention.

The type determination processing unit 314 determines the type of the reception information acquired by the acquisition processing unit 311. The type determination processing unit 314 is an example of the type determination processing unit of the present invention. Specifically, the type determination processing unit 314 determines which of the plurality of types registered in the reception information D4 (see FIG. 5) the reception information corresponds to. For example, the type determination processing unit 314 determines which of the "reservation", "reservation change", "reservation cancellation", "order", "accounting", and "delivery" the reception information corresponds to.

The status determination processing unit 315 determines the confirmation status in the facility management terminal 3 for the reservation information S1 notified by the notification processing unit 313. The situation determination processing unit 315 is an example of the situation determination processing unit of the present invention. Specifically, the situation determination processing unit 315 determines whether or not the reservation information S1 notified by the notification processing unit 313 has been confirmed on the facility management terminal 3 (read or unread). For example, on the facility management page P1 shown in FIG. 8, when the confirmation button K1 is selected by an employee (for example, a store manager), it is determined that the reservation information S1 has been confirmed. Further, the status determination processing unit 315 determines that the reservation information S1 is in the unconfirmed state (unread) until the confirmation button K1 is selected. Further, for example, the situation determination processing unit 315 performs the seat allocation processing of the reservation corresponding to the reservation information S1 on the facility management page P1, that is, when the table is assigned to the reservation person, the facility management terminal 3 In, it may be determined that the reservation information S1 has been confirmed (read), and when the seat allocation process has not been completed, the reservation information S1 may be determined to be in an unconfirmed state (unread). In this way, the situation determination processing unit 315 may determine the confirmation status (confirmed, unconfirmed) of the reservation information S1 based on the status of the seat allocation process (seat allocation completed, seat allocation not completed). Further, the situation determination processing unit 315 determines that the information regarding the reservation has been read when the information regarding the reservation is registered in the reservation information D3 (see FIG. 4), and unread when the information regarding the reservation is not registered in the reservation information D3. May be determined.

The output processing unit 316 causes the predetermined terminal device to output the reception information acquired by the acquisition processing unit 311. The output processing unit 316 may display the reception information on the predetermined terminal device, or may print the reception information on a paper medium. The output processing unit 316 is an example of the output processing unit of the present invention. Specifically, the output processing unit 316 outputs the reception information in the terminal device corresponding to the "output destination" (see FIG. 5) associated with the type specified by the type determination processing unit 314. Further, the output processing unit 316 causes the terminal device to output the reception information according to the "output mode" (see FIG. 5) associated with the type specified by the type determination processing unit 314.

For example, the output processing unit 316 transmits the reservation information S1 regarding the new reservation and the information (output mode information) of the output mode 1 (for example, “black and white reverse printing”) to the kitchen terminal 4, and the reservation information is sent to the kitchen terminal 4. S1 is output (displayed or printed) in the output mode 1 (see FIG. 9). Further, for example, the output processing unit 316 outputs (displays) the reservation information S1 regarding the new reservation to the operation display unit 33 (display screen) of the facility management terminal 3 in the output mode 1 (for example, “black and white reverse printing”). When the facility management terminal 3 has a printing function, the output processing unit 316 may print the reservation information S1 from the facility management terminal 3 in the output mode 1. The reservation information S1 may include a part or all of the reservation contents (see FIG. 7) relating to the new reservation.

Further, for example, the output processing unit 316 transmits the order information M1 regarding the new order and the information of the output mode 4 (for example, "black and white printing") to the kitchen terminal 4, and outputs the order information M1 to the kitchen terminal 4 in the output mode 4. (See Fig. 9). The order information M1 includes information such as a table number, order details, and order acceptance date and time.

Further, for example, the output processing unit 316 causes the operation display unit 33 of the facility management terminal 3 to output the accounting information C1 related to accounting and the information of the output mode 5 (for example, “color display”) (see FIG. 13). The accounting information C1 includes information such as a table number, the number of people, and a price.

Further, for example, the output processing unit 316 transmits the delivery information B1 regarding delivery and the information of the output mode 6 (for example, "black and white reverse printing") to the kitchen terminal 4, and outputs the delivery information B1 to the kitchen terminal 4 in the output mode 6. (See FIG. 10). Further, for example, the output processing unit 316 causes the operation display unit 33 of the facility management terminal 3 to output the delivery information B1 and the information of the output mode 6. The delivery information B1 includes information such as a user ID and order details.

As described above, the output processing unit 316 outputs the reception information in an output mode corresponding to the type of the reception information in the terminal device corresponding to the type of the reception information determined by the type determination processing unit 314. .. Further, the output processing unit 316 outputs the reception information in different output modes depending on whether or not the type of the reception information determined by the type determination processing unit 314 is "order". For example, when the type of the reception information is "order", the output processing unit 316 causes the kitchen terminal 4 to output the reception information in the output mode 4 (an example of the first output mode of the present invention), and the reception information is received. When the type of information is not "order" (for example, "reservation"), the reception information is output in the kitchen terminal 4 in an output mode 1 (an example of the second output mode of the present invention) different from the output mode 4. Let me. In other words, the output processing unit 316 causes the reception information to be output in different output modes depending on whether or not the type of the reception information determined by the type determination processing unit 314 is "reservation". For example, when the type of the reception information is "reservation", the output processing unit 316 causes the kitchen terminal 4 to output the reception information in the output mode 1 (an example of the first output mode of the present invention), and the reception information is received. When the type of information is not "reservation" (for example, "order"), the reception information is output in the kitchen terminal 4 in an output mode 4 (an example of the second output mode of the present invention) different from the output mode 1. Let me.

Further, the output processing unit 316 outputs the reception information in different output modes depending on whether or not the type of the reception information determined by the type determination processing unit 314 is "accounting". For example, when the type of the reception information is "accounting", the output processing unit 316 outputs the reception information in the output mode 5 (an example of the first output mode of the present invention) on the facility management terminal 3 (cash register terminal). When the reception information is output and the type of the reception information is not "accounting" (for example, "reservation"), the facility management terminal 3 (cash register terminal) has an output mode 1 different from the output mode 5 (second output of the present invention). The reception information is output in an example of the embodiment).

The output processing unit 316 outputs the reception information corresponding to the "reservation" when the type of the reception information determined by the type determination processing unit 314 is "reservation change" or "reservation cancellation". Output is performed in an output mode 2 or an output mode 3 (an example of the third output mode of the present invention) different from the above (see FIG. 5).

Further, when the output processing unit 316 outputs the same reception information in each of the plurality of terminal devices, the output processing unit 316 may output the reception information in a different output mode for each terminal device.

Here, the output processing unit 316 outputs the reservation information S1 to the kitchen terminal 4 or the facility management terminal 3 in the output mode 1 when the unconfirmed state (unread) in which the reservation information S1 is not confirmed in the facility management terminal 3 continues for a predetermined time. It may be output. For example, when the reservation information S1 is displayed on the facility management terminal 3 (see FIG. 8) and the reservation information S1 is not confirmed (unconfirmed state) for a predetermined time (“10 minutes”), the output processing unit 316 causes the kitchen terminal 4 to output the reservation information S1 in the output mode 1. Further, the output processing unit 316 uses the reservation information S1 in the kitchen when the remaining time from the current date and time to the scheduled visit time of the facility included in the reservation information (an example of the scheduled use date and time of the present invention) is less than a predetermined time. The terminal 4 or the facility management terminal 3 may output in the output mode 1. For example, the output processing unit 316 causes the kitchen terminal 4 to output the reservation information S1 in the output mode 1 when the remaining time is within several hours or several tens of minutes (for example, within one hour).

Further, the output processing unit 316 may output the reservation information S1 to the kitchen terminal 4 in an output mode different from the output mode when the facility management terminal 3 outputs the reservation information regarding the reservation corresponding to the reception information. For example, when the reservation information S1 on the reservation information page P2 is displayed on the facility management terminal 3, the output processing unit 316 causes the kitchen terminal 4 to output the reservation information S1 having contents different from the reservation information S1. The reservation information S1 output from the kitchen terminal 4 is, for example, a message including only the "reserved number of people" and the "scheduled visit time", or a message prompting confirmation of the reservation information.

Further, the output processing unit 316 may output the reservation information S1 in a different output mode depending on the reservation contents (for example, the number of reservations, the scheduled visit time, the course, etc.) related to the reservation. For example, when the number of people reserved is large, the scheduled time to visit the store is near, or when the course meal is expensive, the output processing unit 316 outputs the reservation information S1 in an output mode (highlighted) so as to be more conspicuous.

The accounting processing unit 317 executes accounting processing (settlement processing) based on the accounting information C1. For example, the accounting processing unit 317 executes a process of settling the usage fee by cash, credit card, electronic money, or the like at the cash register when the user leaves the restaurant. In addition, the accounting processing unit 317 may perform the settlement request processing for transmitting the settlement request of the usage fee to the settlement business server (payment device), or may perform the settlement processing for completing the settlement of the usage fee. Good.

For example, when an employee selects the accounting information C1 to be accounted for by the selection button L1 on the accounting information page P3 (see FIG. 13) displayed on the operation display unit 33 of the facility management terminal 3, the accounting processing unit 317 Executes the accounting process of the usage fee based on the order information (order history) stored in the storage unit 32. The order information is associated with table identification information, user identification information, and the like.

In this embodiment, the output mode is different from the output mode related to the content of the reception information. For example, in FIG. 9, although the contents of the plurality of order information M1s are different from each other, the output mode of each order information M1 is the same because the display mode (printing mode) is “black and white display”. On the other hand, since the display mode (print mode) of the reservation information S1 is "black and white inverted display", the output mode of the reservation information S1 is different from the output mode of the order information M1. As described above, in the present embodiment, the reservation information S1 and the order information M1 are compared, and the difference in the output mode is not defined on the condition that the contents of the reception information are different. The difference in output mode is defined on the condition that the output format of is different.

By the way, in the present embodiment, when the reservation information S1 is notified every time the acquisition processing unit 311 accepts the reservation of the facility, the reservation information S1 is also notified for the reservation whose scheduled visit date is the next day or later. , Employees may find it annoying. Therefore, as another embodiment, the notification processing unit 313 sets the reservation information S1 when the remaining time from the current date and time to the scheduled visit time (scheduled use date and time) of the facility included in the reservation is within a predetermined time. It may be notified. For example, the notification processing unit 313 notifies the facility management terminal 3 of the reservation information S1 when the remaining time is within several hours or several tens of minutes (for example, within one hour).

FIG. 8 shows an example of the reservation information S1. For example, as shown in FIG. 8, when a new reservation for a facility (“G Dining”) is accepted by the acquisition processing unit 311, the current date and time is “April 30, 2019 19:25” and the store is scheduled to visit. When the time is "April 30, 2019 20:15", the remaining time ("50 minutes") is within the predetermined period ("1 hour"). In this case, the notification processing unit 313 displays the reservation information S1 in association with the reservation reception information P14 corresponding to the new reservation on the facility management page P1 displayed on the operation display unit 33. Here, the notification processing unit 313 displays the text message "A new reservation has been accepted" as the reservation information S1 as a preset message. Further, the notification processing unit 313 may display the background color, the size or color of the text character, etc. of the reservation information S1 more emphasized than other images so that the reservation information S1 stands out. Further, the notification processing unit 313 may turn on and blink the reservation information S1.

In the above-described embodiment, the notification processing unit 313 displays, for example, the reservation information S1 on the facility management page P1, but as another embodiment, the notification processing unit 313 displays only the reservation information S1. Page may be displayed on the operation display unit 33.

The output processing unit 316 may output the reception information in the terminal device when the following conditions are satisfied.

For example, when the reservation information S1 is unconfirmed on the facility management terminal 3 and the remaining time from the current date and time to the scheduled use date and time of the facility included in the reservation is less than or equal to a predetermined time, the output processing unit 316 may use the facility management terminal 3. , The reservation information S1 may be transmitted to the kitchen terminal 4 and output (displayed or printed) at the kitchen terminal 4. For example, when the reservation information S1 shown in FIG. 8 is displayed on the facility management terminal 3, when the reservation information S1 is in an unconfirmed state and the remaining time is less than or equal to a predetermined time (“15 minutes”), output processing is performed. The unit 316 outputs the reservation information S1 to the kitchen terminal 4.

When the reservation information S1 is confirmed on the facility management terminal 3, the output processing unit 316 does not have to output the reservation information S1 on the kitchen terminal 4. That is, the output processing unit 316 transmits the reservation information S1 to the kitchen terminal 4 when the seat allocation process for allocating seats to the reservation corresponding to the reservation information S1 is not completed, and the seat allocation process is completed. If so, the reservation information S1 may not be transmitted to the kitchen terminal 4.

As another embodiment, the status determination processing unit 315 further determines the confirmation status for the reception information output by the output processing unit 316. Specifically, the situation determination processing unit 315 determines whether or not the reservation information S1 has been confirmed in the terminal device (read or unread). For example, on the accounting information page P3 shown in FIG. 13, when the confirmation button L2 included in the reservation information S1 is selected by the employee, the status determination processing unit 315 confirms the reservation information S1 (read). judge. Further, the status determination processing unit 315 determines that the reservation information S1 is in the unconfirmed state (unread) until the confirmation button L2 is selected.

Here, when the reservation information S1 is not confirmed on the facility management terminal 3 (when unread), the notification processing unit 313 repeatedly notifies the reservation information S1 on the facility management terminal 3, and when the reservation information S1 is confirmed. (When read), the notification of the reservation information S1 is stopped. That is, the notification processing unit 313 continues to notify the reservation information S1 until the reservation information S1 (see FIG. 8) notified on the facility management terminal 3 is confirmed by the employee. Further, the output processing unit 316 repeatedly outputs the reservation information S1 to the kitchen terminal 4 when the reservation information S1 is output to the kitchen terminal 4 and the reservation information S1 is not confirmed (unread), and the reservation information S1 is repeatedly output to the kitchen terminal 4. When S1 is confirmed (when it has been read), the output of the reservation information S1 is stopped. That is, the output processing unit 316 may continue to output the reservation information S1 until the reservation information S1 output in the kitchen terminal 4 is confirmed by the employee.

For example, when the reservation information S1 (see FIG. 8) is confirmed (when read) on the facility management terminal 3 after the reservation information S1 is output (displayed) on the kitchen terminal 4, the notification processing unit 313 The notification of the reservation information S1 may be stopped, and the output processing unit 316 may stop the output of the reservation information S1. If the reservation information S1 is confirmed (in the case of read) on the kitchen terminal 4 after the reservation information S1 is output (displayed) on the kitchen terminal 4, the output processing unit 316 outputs the reservation information S1. The notification processing unit 313 may stop the notification processing and continue the notification processing on the facility management terminal 3 until the reservation information S1 is confirmed.

In addition, when the reservation is registered (confirmation of reservation information S1, seat allocation, etc.) or change (confirmation, change, cancellation, etc. of reservation information S1) in the facility management terminal 3, the control unit 31 provides registration information or Notify the reservation management device 2 of the change information. For example, the control unit 31 reserves the registration information of the reservation when the seat allocation process of the reservation corresponding to the reservation information S1 is performed on the facility management terminal 3, that is, when the table is assigned to the reservation person. Notify the management device 2. The control unit 21 of the reservation management device 2 updates the reservation information D3 (see FIG. 4) based on the registration information or the change information.

According to the configuration of the facility management terminal 3 described above, the employee can easily recognize that a reservation that needs to be quickly prepared for coming to the store, such as a reservation for the day or a reservation immediately before, has been made. You can take appropriate measures.

[Kitchen terminal 4]
As shown in FIG. 1, the kitchen terminal 4 includes a control unit 41, a storage unit 42, an operation display unit 43, a communication I / F 44, and the like. The kitchen terminal 4 is an information processing device such as a printer device, a tablet terminal, or a personal computer. The kitchen terminal 4 may have the same functions as the facility management terminal 3, or may be the same information processing device (for example, a tablet terminal) as the facility management terminal 3. Here, the kitchen terminal 4 is a printer device.

The communication I / F44 connects the kitchen terminal 4 to the communication network N1 by wire or wirelessly, and follows a predetermined communication protocol with external devices such as the facility management terminal 3 and the employee terminal 5 via the communication network N1. It is a communication interface for executing data communication.

The operation display unit 43 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations. ..

The storage unit 42 is a non-volatile storage unit such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), or a flash memory that stores various types of information. For example, the storage unit 42 stores a control program for transmitting and receiving various information between the facility management terminal 3 and the employee terminal 5. For example, the control program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is electrically connected to a kitchen terminal 4 and is a reading device such as a CD drive or a DVD drive (not shown). ) And stored in the storage unit 42. Further, the storage unit 42 may store a control program such as a facility management program for causing the control unit 41 to execute the facility management process (see FIG. 11) described later.

The control unit 41 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. Then, the control unit 41 controls the kitchen terminal 4 by executing various control programs stored in advance in the ROM or the storage unit 42 on the CPU.

Specifically, as shown in FIG. 1, the control unit 41 includes various processing units such as an acquisition processing unit 411 and an output processing unit 412. The control unit 41 functions as the various processing units by executing various processing according to the control program on the CPU. Further, a part or all of the processing unit may be composed of an electronic circuit. The control program may be a program for causing a plurality of processors to function as the processing unit.

The acquisition processing unit 411 acquires the reception information. Specifically, the acquisition processing unit 411 acquires the order information M1, the reservation information S1, the delivery information B1 and the like output from the facility management terminal 3. The acquisition processing unit 411 is an example of the acquisition processing unit of the present invention. For example, when an order for food and drink is input on the employee terminal 5, when the facility management terminal 3 accepts the order, the order information M1 is transmitted to the kitchen terminal 4, and the acquisition processing unit 411 of the kitchen terminal 4 receives the order information. Acquire M1. The acquisition processing unit 411 may acquire the order information M1 directly from the employee terminal 5.

Further, for example, when the reservation is accepted by the reservation management device 2, the facility management terminal 3 transmits the reservation information S1 regarding the reservation and the information regarding the output mode (output mode information) to the kitchen terminal 4, and the kitchen terminal The acquisition processing unit 411 of No. 4 acquires the reservation information S1 and the output mode information. Similarly, when the reservation change or reservation cancellation is accepted by the reservation management device 2, the facility management terminal 3 converts the reservation change / reservation cancellation information S1, the reservation cancellation information S1 and the output mode information into the kitchen terminal. Upon transmission to 4, the acquisition processing unit 411 of the kitchen terminal 4 acquires the reservation change information S1, the reservation cancellation information S1, and the output mode information. Further, for example, when the facility management terminal 3 receives an order and delivery from the user terminal, the facility management terminal 3 transfers the delivery information B1 related to the delivery and the information related to the output mode (output mode information) to the kitchen terminal 4. Upon transmission, the acquisition processing unit 411 of the kitchen terminal 4 acquires the delivery information B1 and the output mode information.

The output processing unit 412 causes the reception information acquired by the acquisition processing unit 411 to be output to the outside. The output processing unit 412 is an example of the output processing unit of the present invention. Specifically, the output processing unit 412 outputs the order information M1 acquired by the acquisition processing unit 411 to the outside in an output mode corresponding to the output mode 4 (see FIG. 5). For example, a roll paper is set in the kitchen terminal 4, and the transport portion (not shown) for transporting the roll paper, the image forming portion (not shown) for forming an image on the roll paper, and the roll paper are cut at a predetermined position. A cut portion (not shown) or the like is provided.

For example, as shown in FIG. 9, the output processing unit 412 prints the order information M1 on the order form T1 (black and white printing) when the order information M1 is acquired by the acquisition processing unit 411. Let it run. Specifically, the output processing unit 412 performs a printing process for forming an image such as order details according to the image data on roll paper (black and white printing) each time image data corresponding to the order information M1 is input. The image forming section is made to execute the cutting process, and then the cutting section is made to perform the cutting process of cutting the roll paper at a predetermined position to discharge the paper to the outside. As a result, one order slip T1 is created for each order. When the kitchen staff receives the order form T1, they prepare the food and drink of the order contents.

Further, the output processing unit 412 outputs the reservation information S1 acquired by the acquisition processing unit 411 to the outside in an output mode corresponding to the output mode 1 (see FIG. 5), and the reservation change information S1 acquired by the acquisition processing unit 411. Is output to the outside in the output mode according to the output mode 2 (see FIG. 5), and the reservation cancellation information S1 acquired by the acquisition processing unit 411 is output to the outside in the output mode according to the output mode 3 (see FIG. 5). Let me. For example, as shown in FIG. 9, the output processing unit 412 performs a printing process of printing the reservation information S1 on the order form T1 (black-and-white reverse printing) when the reservation information S1 is acquired by the acquisition processing unit 411. To execute. Specifically, each time the image data corresponding to the reservation information S1 is input, the output processing unit 412 forms an image such as the reservation contents (for example, the number of reservations, the scheduled visit time) according to the image data on the roll paper. The image forming unit is made to perform a printing process (black-and-white reverse printing), and then a cutting process for cutting the roll paper at a predetermined position is executed by the cutting unit to be discharged to the outside. In the example shown in FIG. 9, the title portion of the "new reservation" is printed in black and white reverse printing, but the entire reservation information S1 may be printed in black and white reverse printing. As a result, an order form T1 (reservation slip) on which information about the reservation is printed is created. When the kitchen staff receives the reservation slip, it hands it to the staff in the store (store manager, leader, employee, etc.) to notify that the reservation has been made. The output processing unit 412 may cut the order slip T1 of the order information M1 and the order slip T1 (reservation slip) of the reservation information S1 at different lengths on the roll paper.

By the way, in general, the kitchen staff is resident in the vicinity of the kitchen terminal 4 for business purposes, and constantly checks (monitors) the order form output from the kitchen terminal 4, so that the reservation information is included in the order form. When S1 is displayed, the kitchen staff can immediately grasp the reservation information S1. Therefore, for example, even if the in-store staff cannot confirm that the reservation has been accepted on the facility management terminal 3 (see FIG. 8), the in-store staff can grasp the reservation through the kitchen staff. If the reservation information S1 includes cooking course information, the kitchen staff can prepare the cooking course in advance. Therefore, the employees of the facility and the like can appropriately respond to the reservation.

Further, for example, as shown in FIG. 10, the output processing unit 412 performs the printing process of printing the delivery information B1 on the order form T1 (black and white reverse printing) when the delivery information B1 is acquired by the acquisition processing unit 411. Let the department do it. Specifically, the output processing unit 412 forms an image such as delivery contents (for example, user ID, order contents) corresponding to the image data on the roll paper each time the image data corresponding to the delivery information B1 is input. The image forming unit is made to perform a printing process (black-and-white reverse printing), and then a cutting process for cutting the roll paper at a predetermined position is executed by the cutting unit to be discharged to the outside. As a result, an order slip T1 (delivery slip) on which information about delivery is printed is created. Upon receiving the delivery slip, the kitchen staff performs work (cooking, packing, etc.) related to the order for delivery. According to this configuration, for example, even if an order provided in a restaurant and an order for delivery are mixed, both can be easily distinguished, so that the order for delivery is not noticed or the work is performed. Can be prevented from being delayed. Therefore, the employees of the facility and the like can appropriately respond to the delivery.

[Employee terminal 5]
As shown in FIG. 1, the employee terminal 5 includes a control unit 51, a storage unit 52, an operation display unit 53, a communication I / F 54, and the like. The employee terminal 5 is an information processing device such as a mobile phone, a smartphone, a tablet terminal, or a personal computer. The employee terminal 5 may have the same functions as the facility management terminal 3, or may be the same information processing device as the facility management terminal 3. Here, the employee terminal 5 is a portable (smartphone type) order terminal.

Specifically, an employee of the facility (for example, a general employee) logs in to the facility management terminal 3 by entering the employee ID and password on the predetermined login page displayed on the employee terminal 5, and orders the facility. Access the reception page (not shown). Then, the employee can input an order from the customer by operating the employee terminal 5 on the order reception page.

The communication I / F 54 connects the employee terminal 5 to the communication network N1 by wire or wirelessly, and determines the communication I / F 54 with external devices such as the reservation management device 2, the facility management terminal 3, and the kitchen terminal 4 via the communication network N1. It is a communication interface for executing data communication according to the communication protocol of.

The operation display unit 53 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations. ..

The storage unit 52 is a non-volatile storage unit such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), or a flash memory that stores various types of information. For example, the storage unit 52 stores a control program for transmitting and receiving various information between the reservation management device 2, the facility management terminal 3, and the kitchen terminal 4. For example, the control program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is electrically connected to the employee terminal 5 and is a reading device such as a CD drive or a DVD drive. (Shown) is read and stored in the storage unit 52.

The control unit 51 includes control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. Then, the control unit 51 controls the employee terminal 5 by executing various control programs stored in advance in the ROM or the storage unit 32 on the CPU.

Specifically, when the employee inputs an order from the customer to the employee terminal 5 by the operation display unit 53, the control unit 51 provides the facility with information for identifying the table (table number) and order information including food and drink information. It is transmitted to the management terminal 3. Further, for example, when an employee receives a request for accounting processing from a customer and inputs an accounting instruction to the employee terminal 5 by the operation display unit 53, the control unit 51 provides information (table number) and an accounting instruction for identifying a table. The accounting information including the accounting information is transmitted to the facility management terminal 3.

[Facility management process]
Hereinafter, the facility management process executed in the facility management system 1 will be described with reference to FIG. Specifically, in the present embodiment, the facility management process is executed by the control unit 31 of the facility management terminal 3. Further, the control unit 31 can execute the facility management process in parallel according to the reception information acquired from each of the reservation management device 2, the facility management terminal 3, the employee terminal 5, and the user terminal. In the following, a case where the reception information is reservation information or order information will be described as an example.

The present invention can be regarded as an invention of a facility management method for executing one or a plurality of steps included in the facility management process. In addition, one or a plurality of steps included in the facility management process described here may be omitted as appropriate. The execution order of each step in the facility management process may be different as long as the same effect is produced. Further, here, a case where each step in the facility management process is executed by the control unit 31 will be described as an example, but a facility management method in which each step in the facility management process is distributed and executed by a plurality of processors. Can also be considered as another embodiment. In the following, an example will be shown in which the facility management process is executed by the control unit 31 of the facility management terminal 3.

First, in step S11, the control unit 31 of the facility management terminal 3 acquires the reception information. For example, the control unit 31 acquires information regarding new reservation, reservation change, and reservation cancellation (here, collectively referred to as “reservation information”) from the reservation management device 2. Further, the control unit 31 acquires order information regarding the order of food and drink from the employee terminal 5. The process of step S11 is executed by the acquisition process unit 311 of the control unit 31. The process of step S11 is an example of the acquisition step of the present invention.

Next, in step S12, the control unit 31 determines whether or not the type of the acquired reception information is "reservation". When it is determined that the type of the reception information is "reservation" (S12: Yes), the process proceeds to step S13. On the other hand, when it is determined that the type of the reception information is not "reservation" (S12: No), the process proceeds to step S18. The process of step S12 is executed by the type determination processing unit 314 of the control unit 31. The process of step S12 is an example of the type determination step of the present invention.

In step S13, the control unit 31 notifies the facility management terminal 3 of the reservation information S1 regarding the reservation. For example, the control unit 31 displays the reservation information S1 on the operation display unit 33 of the facility management terminal 3 when the remaining time from the current date and time to the scheduled visit time is within a predetermined time (see FIG. 8). ). The process of step S12 is executed by the notification processing unit 313 of the control unit 31.

Next, in step S14, the control unit 31 determines the confirmation status of the reservation information S1 (see FIG. 8) displayed on the operation display unit 33 on the facility management terminal 3. Specifically, the control unit 31 determines whether or not the reservation information S1 has been confirmed on the facility management terminal 3 (read or unread). For example, the control unit 31 determines that the reservation information S1 has been confirmed (read) on the facility management terminal 3 when the confirmation button K1 is selected on the facility management page P1 shown in FIG. When the reservation information S1 is determined to be read (S14: Yes), the process proceeds to step S17, and when the reservation information S1 is determined to be unread (S14: No), the process proceeds to step S15.

In step S15, the control unit 31 determines whether or not a predetermined condition is satisfied. If it is determined that the predetermined condition is satisfied (S15: Yes), the process proceeds to step S16, and if it is determined that the predetermined condition is not satisfied (S15: No), the process proceeds to step S14. For example, when the unconfirmed (unread) state for the reservation information S1 continues for a predetermined time (S15: Yes), the process proceeds to step S16. The process repeats steps S14 and S15 until it is determined that the unconfirmed (unread) state for the reservation information S1 has continued for a predetermined time (S15: No). Therefore, if the reservation information S1 is determined to be read (S14: Yes) before the unconfirmed state for the reservation information S1 continues for a predetermined time, the process proceeds to step S18.

The predetermined condition is not limited to "the unconfirmed state for the reservation information S1 has continued for a predetermined time", and "the reservation information S1 is in the unconfirmed state and the remaining time from the current date and time to the scheduled usage date and time is not more than the predetermined time". It may be "became". The process of step S14 is executed by the status determination process unit 315 of the control unit 31. In the present invention, the processes of steps S14 and S15 may be omitted, and the process may shift to the process of step S16 after step S13.

In step S16, the control unit 31 outputs the reservation information S1 to the kitchen terminal 4. For example, the control unit 31 transmits the reservation information S1 regarding the new reservation and the information (output mode information) of the output mode 1 (for example, “black and white reverse printing”) to the kitchen terminal 4, and the reservation information S1 is sent to the kitchen terminal 4. Is printed in black and white inversion (see FIG. 9). Further, the control unit 31 cuts the roll paper on which the reservation information S1 is printed in reverse black and white at a predetermined position and discharges the order slip T1 (reservation slip). The process of step S16 is executed by the output processing unit 316 of the control unit 31. The process of step S16 is an example of the output step of the present invention.

After step S16, the process returns to step S14, and the control unit 31 determines the confirmation status of the reservation information S1 (see FIG. 8) displayed on the operation display unit 33 in the facility management terminal 3. For example, when the kitchen staff who received the order slip T1 (reservation slip) printed from the kitchen terminal 4 hands the reservation slip to the in-store staff (store manager) and informs that a new reservation has been made, the store manager delivers the facility. The reservation information S1 is confirmed on the management terminal 3 and the confirmation button K1 (see FIG. 8) is selected. After that, when the store manager performs the reservation registration operation on the facility management page P1, the control unit 31 notifies the reservation management device 2 of the registration information. As a result, the reservation content is registered in the reservation information D3 (see FIG. 4) in the reservation management device 2, the reservation information S1 is determined to be read (S14: Yes), and the process proceeds to step S17. The control unit 31 repeats the processes of steps S14 to S16 until the reservation information S1 is confirmed on the facility management terminal 3. After step S17, the process ends.

In step S17, the control unit 31 stops the notification processing of the reservation information S1 in the facility management terminal 3 and the output processing of the reservation information S1 in the kitchen terminal 4.

On the other hand, when it is determined that the type of the reception information is not "reservation" (S12: No), in step S18, the control unit 31 further determines whether or not the type of the reception information is "order". To do. When it is determined that the type of the reception information is "order" (S18: Yes), the process proceeds to step S19. On the other hand, when it is determined that the type of the reception information is not "order" (S18: No), the process ends. The process of step S18 is executed by the type determination processing unit 314 of the control unit 31. The process of step S18 is an example of the type determination step of the present invention.

In step S19, the control unit 31 causes the kitchen terminal 4 to output the order information M1. For example, the control unit 31 transmits the order information M1 regarding the new order and the information (output mode information) of the output mode 4 (for example, “black and white printing”) to the kitchen terminal 4, and sends the order information M1 to the kitchen terminal 4. Print in black and white (see FIG. 9). Further, the control unit 31 cuts the roll paper on which the order information M1 is printed in black and white at a predetermined position and discharges the order slip T1. The process of step S19 is executed by the output processing unit 316 of the control unit 31. The process of step S19 is an example of the output step of the present invention. After step S19, the process ends.

As another embodiment, the control unit 31 may execute the same process as the process of steps S13 to S17 when it is determined that the type of the reception information is "delivery". In this case, for example, in step S16, the control unit 31 causes the kitchen terminal 4 to output the delivery information B1. For example, the control unit 31 transmits the delivery information B1 related to delivery and the information (output mode information) of the output mode 6 (for example, “gray printing”) to the kitchen terminal 4, and grays the delivery information B1 to the kitchen terminal 4. Print (see FIG. 10). Further, the control unit 31 cuts the roll paper on which the delivery information B1 is printed in gray at a predetermined position and discharges the order slip T1 (delivery slip). When the order form T1 of the reservation information S1 and the order form T1 of the delivery information B1 are output, the control unit 31 may output them in different output modes. For example, the control unit 31 prints the reservation information S1 in black and white reverse printing, and cuts the paper size of the delivery information B1 to a large size.

As another embodiment, the control unit 31 may execute the reservation management process based on the reservation information S1 and the accounting information C1. For example, when the facility management terminal 3 is a cash register terminal, the facility management terminal 3 displays the accounting information C1 on the operation display unit 33 and executes the accounting process. The facility management process corresponding to this configuration will be described below with reference to FIG.

First, in step S21, the control unit 31 of the facility management terminal 3 acquires the reception information. For example, the control unit 31 acquires information regarding new reservation, reservation change, and reservation cancellation (here, collectively referred to as “reservation information”) from the reservation management device 2. Further, the control unit 31 acquires accounting information related to accounting from the employee terminal 5. The process of step S21 is executed by the acquisition process unit 311 of the control unit 31. The process of step S21 is an example of the acquisition step of the present invention.

Next, in step S22, the control unit 31 determines whether or not the type of the acquired reception information is "reservation". When it is determined that the type of the reception information is "reservation" (S22: Yes), the process proceeds to step S23. On the other hand, when it is determined that the type of the reception information is not "reservation" (S22: No), the process proceeds to step S28. The process of step S22 is executed by the type determination processing unit 314 of the control unit 31. The process of step S22 is an example of the type determination step of the present invention.

In step S23, the control unit 31 notifies the facility management terminal 3 of the reservation information S1 regarding the reservation. For example, the control unit 31 displays the reservation information S1 on the facility management page P1 of the operation display unit 33 of the facility management terminal 3 when the remaining time from the current date and time to the scheduled visit time is within a predetermined time. (See FIG. 8). The process of step S22 is executed by the notification processing unit 313 of the control unit 31.

Next, in step S24, the control unit 31 determines the confirmation status on the facility management terminal 3 for the reservation information S1 displayed on the facility management page P1. Step S24 is the same as step S14 in FIG. When the reservation information S1 is determined to be read (S24: Yes), the process proceeds to step S27, and when the reservation information S1 is determined to be unread (S24: No), the process proceeds to step S25.

In step S25, the control unit 31 determines whether or not a predetermined condition is satisfied. Step S25 is the same as step S15 in FIG. If it is determined that the predetermined condition is satisfied (S25: Yes), the process proceeds to step S26, and if it is determined that the predetermined condition is not satisfied (S25: No), the process proceeds to step S24.

In step S26, the control unit 31 displays the reservation information S1 on the accounting information page P3 (accounting screen) of the operation display unit 33 of the facility management terminal 3 (see FIG. 13). For example, the control unit 31 displays the reservation information S1 in black and white on the accounting information page P3 based on the reservation information S1 regarding the new reservation and the information (output mode information) of the output mode 1 (for example, “black and white reverse printing”). (See FIG. 13). The process of step S26 is executed by the output processing unit 316 of the control unit 31. The process of step S26 is an example of the output step of the present invention.

After step S26, the process returns to step S24, and the control unit 31 determines the confirmation status on the facility management page P1 for the reservation information S1 displayed on the operation display unit 33. For example, when the staff in charge of accounting confirms the reservation information S1 on the accounting information page P3 during the accounting work and informs the store manager that a new reservation has been made, the store manager accesses the facility management page P1 and makes the reservation information. Check S1 and select the confirmation button K1. After that, when the store manager performs the reservation registration operation, the control unit 31 notifies the reservation management device 2 of the registration information. As a result, the reservation information S1 is determined to be read (S24: Yes), and the process proceeds to step S27. The control unit 31 repeats the processes of steps S24 to S26 until the reservation information S1 is confirmed on the facility management page P1. After step S27, the process ends.

In step S27, the control unit 31 stops the notification processing of the reservation information S1 on the facility management page P1 and the output processing of the reservation information S1 on the accounting information page P3.

On the other hand, when it is determined that the type of the reception information is not "reservation" (S22: No), in step S28, the control unit 31 further determines whether or not the type of the reception information is "accounting". To do. When it is determined that the type of the reception information is "accounting" (S28: Yes), the process proceeds to step S29. On the other hand, when it is determined that the type of the reception information is not "accounting" (S28: No), the process ends. The process of step S28 is executed by the type determination processing unit 314 of the control unit 31. The process of step S28 is an example of the type determination step of the present invention.

In step S29, the control unit 31 displays the accounting information C1 on the accounting information page P3 (accounting screen) of the operation display unit 33 of the facility management terminal 3 (see FIG. 13). For example, the control unit 31 displays the accounting information C1 in black and white on the accounting information page P3 based on the accounting information C1 and the information (output mode information) of the output mode 5 (for example, “black and white printing”) (see FIG. 13). ). The process of step S29 is executed by the output processing unit 316 of the control unit 31. The process of step S29 is an example of the output step of the present invention. After step S29, the process ends.

As another embodiment, the control unit 31 may execute the same processing as the processing of steps S23 to S27 when it is determined that the type of the reception information is "delivery". In this case, for example, in step S26, the control unit 31 causes the facility management terminal 3 to output the delivery information B1. For example, the control unit 31 grays out the delivery information B1 on the accounting information page P3 based on the delivery information B1 related to the delivery and the information (output mode information) of the output mode 6 (for example, “gray printing”) (FIG. 14). When the reservation information S1 and the delivery information B1 are displayed, the control unit 31 may output the reservation information S1 and the delivery information B1 in different output modes. For example, the control unit 31 reverses the reservation information S1 in black and white and displays the delivery information B1 in gray.

As described above, the facility management system 1 according to the present embodiment has a configuration in which the reception information is output in an output mode according to the type of reception information received at the facility. Further, the facility management system 1 has a configuration in which the reception information can be output by a terminal device different from the terminal device suitable for the type of the reception information. For example, the facility management system 1 can output the reservation information at the kitchen terminal 4 different from the facility management terminal 3 suitable for the reservation information, and the order information and the reservation information are different in the kitchen terminal 4. It is possible to output. Further, for example, the facility management system 1 can output the reservation information at a cash register terminal different from the facility management terminal 3 suitable for the reservation information, and the accounting information and the reservation information are different in the cash register terminal. It is possible to output. As a result, for example, even if the manager (store manager, etc.) who manages the reservation does not notice the notification of the reservation information such as new reservation, reservation change, reservation cancellation, the kitchen staff handling the kitchen terminal 4 and the cash register terminal are handled. Since the accounting staff and the like can notice the reservation information, the employees of the facility can share the information by transmitting the reservation information to the store manager and the like. As a result, employees and the like can appropriately respond to the reservation.

Further, for example, even if the same-day reservation (last-minute reservation) immediately before the visit is accepted during the operating hours and the reservation information is not confirmed on the facility management terminal 3 or the like, the reservation information is notified to the kitchen terminal 4. , The employee can surely grasp the reservation. Therefore, the employee or the like can appropriately make preparations such as securing a seat before the reservation person visits the store. In addition, since the reservation information S1 is notified to the kitchen terminal 4, the cashier terminal, etc. only when the reservation is not confirmed on the facility management terminal 3 (unread), unnecessary notifications are suppressed and the kitchen staff and the cashier in charge The work of employees such as is not hindered. In this way, it becomes possible for the employee to appropriately respond to the reservation during the operating hours of the facility on the day without interfering with the work of the employee of the facility. Further, in the facility management system 1, when the reservation information S1 is confirmed on the facility management terminal 3, the reservation information S1 may not be notified to the kitchen terminal 4, the cash register terminal, or the like. Therefore, the number of times of transmission / reception of reservation information S1 and output mode information between the facility management terminal 3 and the kitchen terminal 4 or the cash register terminal is suppressed, communication traffic can be reduced, and computer resources can be effectively used. ..

The facility management system of the present invention is not limited to the above-described embodiment. In the above-described embodiment, the case where the facility management terminal 3 is a cash register terminal has been described as an example, but for example, the cash register terminal may be a terminal device different from the facility management terminal 3. In this case, the facility management terminal 3 functions as a management device that manages various types of information, and like the output processing for the kitchen terminal 4, the reception information (accounting information, reservation information, delivery information, etc.) and the reception information. Information on the output mode (output mode information) associated with the above is transmitted to the cash register terminal, and the cash register terminal is made to output the reception information in the output mode. The cash register terminal may display the reception information on the display unit or may print the reception information on a paper medium.

By the way, one kitchen terminal 4 may be arranged or a plurality of kitchen terminals 4 may be arranged depending on the business type and scale of the facility. When a plurality of kitchen terminals 4 are arranged in a facility, for example, when a reservation is accepted, the facility management system 1 sends the reservation information S1 related to the reservation to the most of the kitchen staff among the plurality of kitchen terminals 4. It may be output at the kitchen terminal 4 arranged nearby or the kitchen terminal 4 that outputs the most order slips T1. As a result, the reservation information S1 can be grasped quickly and surely.

As another embodiment of the present invention, the output processing unit 316 may execute an output process for outputting the reservation information S1 in the kitchen terminal 4 as follows. The following output processing example can also be applied to an output processing for outputting the delivery information B1 at the kitchen terminal 4 and an output processing for outputting the reservation information S1 at the cash register terminal.

For example, in the output processing unit 316, the shorter the remaining time from the current date and time to the scheduled visit time (scheduled use date and time) of the facility included in the reservation, the lower the output frequency (print frequency) of the reservation information S1 in the kitchen terminal 4. The reservation information S1 may be repeatedly output so as to increase the value. For example, the output processing unit 316 repeats the output of the reservation information S1 at a cycle (interval) of "3 minutes" when the remaining time at the time when the reservation information is acquired by the acquisition processing unit 311 is "1 hour". .. On the other hand, for example, when the remaining time at the time when the reservation information is acquired by the acquisition processing unit 311 is "30 minutes", the output processing unit 316 supplies the reservation information S1 in a cycle (interval) of "1 minute". Repeat the output.

Further, the output processing unit 316 may repeatedly output the reservation information S1 so that the output frequency of the reservation information S1 in the kitchen terminal 4 increases as the remaining time becomes shorter with time. In the above example, the output processing unit 316 shortens the output cycle of the reservation information S1 as the remaining time becomes shorter with time from "1 hour".

Further, the output processing unit 316 may output (print) the reservation information S1 so that the shorter the remaining time, the more emphasized the display mode of the reservation information S1 in the kitchen terminal 4. For example, when the remaining time at the time when the reservation information is acquired by the acquisition processing unit 311 is "1 hour", the output processing unit 316 sets the reservation information S1 having a small exclusive area, character size, etc. in the order form T1. Display it. On the other hand, when the remaining time at the time when the reservation information is acquired by the acquisition processing unit 311 is "30 minutes", the output processing unit 316 has the reservation information S1 having a large exclusive area, character size, etc. in the order form T1. Is displayed. Further, the output processing unit 316 may change the display content of the reservation information S1 according to the remaining time.

Further, the output processing unit 316 may output the reservation information S1 so that the display mode of the reservation information S1 in the kitchen terminal 4 is emphasized as the remaining time becomes shorter with time. In the above example, the output processing unit 316 increases the size (occupied area, character size, etc.) of the reservation information S1 in the order form T1 as the remaining time becomes shorter with time from "1 hour". .. Further, the output processing unit 316 may change the shade or display brightness of the background color or the character color of the reservation information S1 in the order form T1 as the remaining time becomes shorter with time.

With the above configuration, the kitchen staff can easily recognize that a reservation has been made that requires quick preparation for coming to the store, such as a reservation for the day or a reservation immediately before, so the employee can properly respond to the preparation for coming to the store. It can be carried out. As described above, the notification processing unit 313 may display the reservation information S1 on the operation display unit 33 with different notification frequencies or display modes based on the remaining time.

Further, the output processing unit 316 may output the reservation information S1 on the kitchen terminal 4 based on the remaining time and the remaining number (reservable number) at which the facility can be reserved at the current date and time. Good. Specifically, the output processing unit 316 causes the kitchen terminal 4 to output the reservation information S1 when the remaining time is within the predetermined time and the number of reservations that can be reserved is less than the predetermined number, and the remaining time is the predetermined time. If it is within the range and the number of reservations that can be made is equal to or greater than the predetermined number, the kitchen terminal 4 does not output the reservation information S1. Further, in the output processing unit 316, when the remaining time is within a predetermined time and the reservable number is a predetermined number or more, the remaining time is within a predetermined time and the reservable number is less than the predetermined number. The reservation information S1 may be output in an output mode different from the output mode of the reservation information S1 in the case. Further, the output processing unit 316 may output the reservation information S1 in the kitchen terminal 4 so that the smaller the number of reservations that can be reserved, the higher the output frequency of the reservation information S1 or the emphasis on the display mode. Good.

Further, the output processing unit 316 may output the reservation information S1 on the kitchen terminal 4 based on the remaining time and the current time zone of the operating time of the facility. Specifically, the output processing unit 316 outputs the reservation information S1 on the kitchen terminal 4 when the remaining time is within a predetermined time and the current time zone is a busy time zone (lunch time, dinner time, etc.). If the current time zone is not a busy time zone, the kitchen terminal 4 does not output the reservation information S1. Further, the output processing unit 316 outputs the reservation information S1 in an output mode different from the output mode of the reservation information S1 when the current time zone is not the busy time zone and the current time zone is the busy time zone. You may let me. Further, when the current time zone is a busy time zone, the output processing unit 316 further increases the output frequency of the reservation information S1 or emphasizes the display mode as the remaining time is shorter. The reservation information S1 may be output on the terminal 4.

Further, the output processing unit 316 may output the reservation information S1 on the kitchen terminal 4 based on the remaining time and the content of the "course" included in the reception information. Specifically, when the remaining time is within a predetermined time and the content of the "course" is a course that cannot be prepared in a short time such as a course that requires complicated labor, the output processing unit 316 may not be able to prepare. The kitchen terminal 4 may output the reservation information S1 so that the output frequency of the reservation information S1 is higher or the display mode is emphasized as compared with the case of “seat only”. Further, in the above example, the output processing unit 316 causes the kitchen terminal 4 to output the reservation information S1 so that the output frequency of the reservation information S1 increases or the display mode is emphasized as the number of reservations increases. You may. As a result, even if a time-consuming course is reserved by a plurality of people (for example, 4 people), the kitchen staff and employees can respond appropriately.

1: Facility management system 2: Reservation management device 3: Facility management terminal 4: Kitchen terminal 5: Employee terminal 211: Reservation processing unit 212: Display processing unit 213: Notification processing unit 311: Acquisition processing unit 312: Display processing unit 313 : Notification processing unit 314: Type judgment processing unit 315: Status judgment processing unit 316: Output processing unit 317: Accounting processing unit 411: Acquisition processing unit 412: Output processing unit

Claims (16)

The acquisition processing department that acquires the reception information accepted at the facility,
A type determination processing unit that determines the type of the reception information acquired by the acquisition processing unit, and
An output processing unit that outputs the reception information in an output mode according to the type of the reception information determined by the type determination processing unit.
Facility management system equipped with. The facility management system is a kitchen terminal capable of outputting order information regarding an order.
The output processing unit outputs the reception information in different output modes depending on whether or not the type of the reception information determined by the type determination processing unit is the order.
The facility management system according to claim 1. The output processing unit
When the type of the reception information determined by the type determination processing unit is the order, the reception information acquired by the acquisition processing unit is output in the first output mode.
When the type of the reception information determined by the type determination processing unit is not the order, the reception information acquired by the acquisition processing unit is output in the second output mode.
The facility management system according to claim 2. The facility management system is a cash register terminal capable of outputting accounting information related to accounting.
The output processing unit outputs the reception information in different output modes depending on whether or not the type of the reception information determined by the type determination processing unit is the accounting.
The facility management system according to claim 1. The output processing unit
When the type of the reception information determined by the type determination processing unit is the accounting, the reception information acquired by the acquisition processing unit is output in the first output mode.
When the type of the reception information determined by the type determination processing unit is not the accounting, the reception information acquired by the acquisition processing unit is output in the second output mode.
The facility management system according to claim 4. The output processing unit
When the type of the reception information determined by the type determination processing unit is a reservation for the facility, the reception information acquired by the acquisition processing unit is output in the first output mode.
When the type of the reception information determined by the type determination processing unit is not the reservation, the reception information acquired by the acquisition processing unit is output in the second output mode.
The facility management system according to claim 2 or 4. The output processing unit further obtains the reception information acquired by the acquisition processing unit when the type of the reception information determined by the type determination processing unit is a change or cancellation of a reservation for the facility. Output in the output mode,
The facility management system according to claim 6. Further, a situation determination processing unit for determining whether or not the reservation information related to the reservation corresponding to the reception information has been confirmed in the facility management terminal arranged in the facility and managing the reservation is provided.
The output processing unit outputs the reception information when the unconfirmed state in which the reservation information is not confirmed by the facility management terminal continues for a predetermined time.
The facility management system according to claim 6 or 7. The output processing unit outputs the reception information when the remaining time from the current date and time to the scheduled use date and time of the facility included in the reservation information related to the reservation is less than or equal to a predetermined time.
The facility management system according to claim 6 or 7. The output processing unit outputs the reception information in an output mode different from the output mode when the facility management terminal arranged in the facility and managing the reservation outputs the reservation information related to the reservation corresponding to the reception information.
The facility management system according to any one of claims 6 to 9. When the facility management terminal displays the number of reservations and the scheduled usage date and time included in the reservation information on the display screen of the facility management terminal or prints from the facility management terminal, the output processing unit prompts confirmation of the reservation information. Output a message,
The facility management system according to claim 10. The output processing unit further outputs the reception information in different output modes according to the reservation contents related to the reservation.
The facility management system according to any one of claims 6 to 11. The output mode is different from the output mode relating to the content of the reception information.
The facility management system according to any one of claims 1 to 12. The reception information includes at least one of reservation information regarding reservations, reservation changes, and reservation cancellations, order information regarding orders, accounting information regarding accounting, and delivery information regarding delivery.
The facility management system according to any one of claims 1 to 13. The acquisition step to acquire the reception information accepted at the facility,
A type determination step for determining the type of the reception information acquired by the acquisition step, and
An output step for outputting the reception information in an output mode corresponding to the type of the reception information determined by the type determination step,
A facility management method in which is executed by one or more processors. The acquisition step to acquire the reception information accepted at the facility,
A type determination step for determining the type of the reception information acquired by the acquisition step, and
An output step for outputting the reception information in an output mode corresponding to the type of the reception information determined by the type determination step,
A facility management program for running one or more processors.

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