JP7458149B2 - Facility management system, facility management method, and facility management program - Google Patents

Description

The present invention relates to a facility management system, a facility management method, and a facility management program that can manage reception information accepted at a facility.

A facility management terminal placed in a facility receives information (reception information) regarding reservations, orders, accounting, etc., and executes processing such as reservation processing, order processing, accounting processing, etc. according to the received reception information. For example, a system has been proposed that, when request information including the facility location and number of users is received from a user terminal, searches for available facilities (restaurants, etc.) that match the request information and accepts reservations. (For example, see Patent Document 1). With this type of system, it is possible to accept not only advance reservations but also reservations during the facility's operating hours on the same day.

Japanese Patent Application Publication No. 2015-153403

By the way, if a reservation is accepted for the same day during the operating hours of the facility, especially a reservation made just before the scheduled arrival time, the facility's employees will be required to secure a seat and secure a seat until the user (reservator) arrives. Various tasks such as cleaning around the table and preparing food must be done quickly. However, if the employee is late in noticing the reservation information, the response to the reservation will be delayed. Additionally, if an employee overlooks order information, there will be a delay in providing food and drink to the customer. Furthermore, if an employee overlooks accounting information, the transaction cannot be processed quickly at the cash register, causing the user to wait. In this way, when the facility management terminal receives various types of information such as reservation information, order information, accounting information, etc., if facility employees are unable to grasp each type of information, there will be a delay in responding to the received information.

An object of the present invention is to provide a facility management system, a facility management method, and a facility management program that allow employees and the like to appropriately respond to reception information received at a facility.

One form of the present invention includes an acquisition processing unit that acquires reception information accepted at a facility, a type determination processing unit that determines the type of the reception information acquired by the acquisition processing unit, and a type determination processing unit that determines the type of reception information that is acquired by the acquisition processing unit. The facility management system includes: an output processing unit that outputs the reception information in an output mode according to the determined type of the reception information.

Another aspect of the present invention includes an acquisition step of acquiring reception information accepted at a facility, a type determination step of determining the type of the reception information acquired in the acquisition step, and a type determination step of determining the type of the reception information acquired in the acquisition step. This facility management method includes the step of outputting the reception information in an output mode according to the type of the reception information, using one or more processors.

Another aspect of the present invention includes an acquisition step of acquiring reception information accepted at a facility, a type determination step of determining the type of the reception information acquired in the acquisition step, and a type determination step of determining the type of the reception information acquired in the acquisition step. The facility management program causes one or more processors to execute the step of outputting the reception information in an output mode according to the type of reception information.

According to the present invention, a facility management system, a facility management method, and a facility management program are provided that allow employees and the like to appropriately respond to reception information received at a facility.

FIG. 1 is a block diagram showing the configuration of a facility management system according to an embodiment of the present invention. FIG. 2 is a diagram showing an example of user information used in the facility management system according to the embodiment of the present invention. FIG. 3 is a diagram showing an example of facility information used in the facility management system according to the embodiment of the present invention. FIG. 4 is a diagram showing an example of reservation information used in the facility management system according to the embodiment of the present invention. FIG. 5 is a diagram showing an example of type information used in the facility management system according to the embodiment of the present invention. FIG. 6 is a diagram showing an example of display in the facility management system according to the embodiment of the present invention. FIG. 7 is a diagram showing a display example in the facility management system according to the embodiment of the present invention. FIG. 8 is a diagram showing an example of a display in the facility management system according to the embodiment of the present invention. FIG. 9 is a diagram showing a display example in the facility management system according to the embodiment of the present invention. FIG. 10 is a diagram showing a display example in the facility management system according to the embodiment of the present invention. FIG. 11 is a flowchart illustrating an example of facility management processing executed by the facility management system according to the embodiment of the present invention. FIG. 12 is a flowchart illustrating an example of facility management processing executed by the facility management system according to the embodiment of the present invention. FIG. 13 is a diagram showing an example of display in the facility management system according to the embodiment of the present invention. FIG. 14 is a diagram showing a display example in the facility management system according to the embodiment of the present invention.

The following describes an embodiment of the present invention with reference to the attached drawings to facilitate understanding of the present invention. Note that the following embodiment is an example of the present invention and does not limit the technical scope of the present invention.

[Facility Management System 1]
1, a facility management system 1 according to an embodiment of the present invention includes a reservation management device 2, a facility management terminal 3, a kitchen terminal 4, and one or more employee terminals 5. The reservation management device 2, the facility management terminal 3, the kitchen terminal 4, and the employee terminals 5 are capable of communicating with each other via a communication network N1 such as the Internet, a LAN, a WAN, or a public telephone line.

The reservation management device 2 is an information processing device that can accept reservations for facilities from a user terminal (not shown) or the like and manages the reservation status of the facility. In the following embodiment, the facility that is the subject of reservations in the facility management system 1 will be described as an example where the facility is a restaurant that serves food and beverages. The facility may be any type of facility, such as a hotel, bowling alley, karaoke room, table tennis hall, or hot spring facility.

The facility management terminal 3 is an information processing device operated by an employee of the facility, such as a store manager, leader, or employee. The facility management terminal 3 may have an accounting function for performing accounting processing. That is, the facility management terminal 3 may be a cash register terminal (corresponding to the cash register terminal of the present invention) disposed at a cash register counter. For example, the store manager uses the facility management terminal 3 to perform various types of management such as registration and management of reservations, accounting, and attendance. The facility management terminal 3 may be a cash register terminal, a terminal (management device) that manages reservations for each facility, or a terminal that has an accounting function and a reservation management function. The employee terminal 5 is an information processing device (portable terminal) operated by an employee of the facility, such as a full-time employee or a part-time worker. The employee terminal 5 may be an order terminal that accepts orders. For example, an employee performs an ordering operation for inputting a customer's order, an operation for instructing payment, etc. on the employee terminal 5.

The user terminal is an information processing device operated by a user (customer) using the facility. For example, a user operates the user terminal to apply for a facility reservation. The user terminal may have a function of accepting food and drink orders at the facility. For example, a user operates the user terminal to order food and drink at a facility.

In this embodiment, the facility management terminal 3 alone corresponds to the facility management system of the present invention, or the facility management terminal 3 and the kitchen terminal 4 correspond to the facility management system of the present invention. However, the facility management system of the present invention may include one or more of the components of the reservation management device 2, the facility management terminal 3, the kitchen terminal 4, and the employee terminal 5. For example, if multiple components of the reservation management device 2, the facility management terminal 3, the kitchen terminal 4, and the employee terminal 5 work together to share and execute various facility management processes (see FIG. 11) described below, a system including multiple components that execute the processes can be considered as the facility management system of the present invention.

[Reservation management device 2]
As shown in FIG. 1, the reservation management device 2 is a server that includes a control section 21, a storage section 22, an operation display section 23, a communication I/F 24, and the like. Note that the reservation management device 2 is not limited to one computer, but may be a computer system in which a plurality of computers work together. Furthermore, various processes executed by the reservation management device 2 may be executed in a distributed manner by one or more processors.

The communication I/F 24 is a communication interface that connects the reservation management device 2 to the communication network N1 by wire or wirelessly, and performs data communication in accordance with a specified communication protocol between the reservation management device 2 and external devices such as the facility management terminal 3, the employee terminal 5, and the user terminal via the communication network N1.

The operation display unit 23 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that receives operations.

The storage unit 22 is a nonvolatile storage unit such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive) that stores various information. Specifically, the storage unit 22 stores data such as user information D1, facility information D2, and reservation information D3. FIG. 2 is a diagram showing an example of user information D1, and FIG. 3 is a diagram showing an example of facility information D2. Further, FIG. 4 is a diagram showing an example of reservation information D3.

As shown in FIG. 2, the user information D1 includes "user ID", "password", "user name", "email address", "telephone number", etc. for each user of the user terminal. Contains information on. "User ID" is identification information for identifying a user, and the user ID and password are used in login processing to authenticate the user. "User name" is the user's name, etc.

As shown in FIG. 3, the facility information D2 includes information such as "facility ID", "facility name", "area", "genre", "budget", "address", and "telephone number" for each facility. is included. “Area” is the name of the region where the facility is located. "Genre" is information that can identify the content of the service provided at the facility, and indicates, for example, a cooking genre. The "budget" is, for example, a preset amount of money as the average amount required for the use of a facility. The "address" is the detailed address of the facility and is used as information indicating the location of the facility, and the "telephone number" is used as information when the user contacts the facility.

Reservation information D3 is information about the reservation status of a facility, and is stored in the storage unit 22 in association with each facility registered in the facility information D2. FIG. 4 shows reservation information D3 corresponding to a specific facility "G Dining". As shown in FIG. 4, reservation information D3 includes information such as "reservation person name", "number of people making reservation", "visit date", "scheduled visit time", "usage time", "table", and "course". "Reservation person name" is the name of the user (reservation person) who made the reservation. "Number of people making reservation" is the number of people planning to visit the restaurant, and is the number of people in the group including the user. "Visit date" is the day the group plans to visit the restaurant. "Scheduled visit time" is the time the group plans to visit the restaurant. "Visit date" and "scheduled visit time" are examples of the planned use date and time of the present invention. "Usage time" is the time when the group will use the restaurant. "Scheduled visit time" and "usage time" represent the reserved time period for the corresponding table. For example, for table T1, the two-hour time slot from 17:00 on April 30, 2019 (i.e., 17:00 to 19:00) and the two-hour time slot from 19:45 on April 30, 2019 (i.e., 19:45 to 21:45) are reserved time slots. For table T2, the three-hour time slot from 17:00 on April 30, 2019 (i.e., 17:00 to 20:00) is reserved time slot. "Table" is information for identifying the object of use such as a table used by the user, and includes table seats, private rooms, counter seats, etc. "Course" is information indicating the content of the service provided to the user, such as a course of food and drink or only seats with no restrictions on food and drink. The reservation information D3 is registered or changed by the control unit 21 of the reservation management device 2 every time a new reservation or a reservation change is accepted from the facility management terminal 3 or the user terminal.

In addition, as another embodiment, part or all of the information such as user information D1, facility information D2, reservation information D3, etc. can be accessed from the facility management terminal 3 or the reservation management device 2 via the communication network N1. It may also be stored on another server.

The storage unit 22 also stores layout data and image data for generating various web pages, such as a search page, a condition setting page, a reservation page, and a route guidance page, included in the reservation site displayed on the user terminal. In this embodiment, the control unit 21 of the reservation management device 2 can display the various web pages on the user terminal by generating the various web pages and sending the information of the web pages to the user terminal. In another embodiment, the control unit 21 of the reservation management device 2 can cause the user terminal to display the various web pages by sending the data necessary for displaying the various web pages to the user terminal.

The storage unit 22 also stores various web pages such as a facility management page P1 (see FIG. 6, etc.) and a reservation information page P2 (see FIG. 7), which will be described later, included in the facility management site displayed on the facility management terminal 3. Layout data, image data, etc. for generating are also stored. In addition, in this embodiment, the control unit 21 of the reservation management device 2 generates a facility management page P1 and a reservation information page P2, and sends information on the pages to the facility management terminal 3. It is possible to display a facility management page P1 and a reservation information page P2. In another embodiment, the control unit 21 of the reservation management device 2 transmits data necessary for displaying the facility management page P1 and the reservation information page P2 to the facility management terminal 3. The facility management page P1 and the reservation information page P2 may be displayed.

Note that the reservation site and the facility management site may be a collection of web pages belonging to one domain set in advance, but for example, the reservation site and the facility management site may be a collection of web pages belonging to one domain set in advance. A collection of web pages belonging to a domain may be regarded as the reservation site and the facility management site. Further, various pages included in the reservation site and the facility management site may be stored in a distributed manner on a plurality of servers.

Furthermore, the storage unit 22 stores control programs such as a browser program. Specifically, the browser program is a control program for causing the control unit 21 to execute communication processing between the facility management terminal 3 and external devices such as the user terminals according to a communication protocol such as HTTP (Hypertext Transfer Protocol). It is.

The control unit 21 includes control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various calculation processes. The ROM is a non-volatile storage unit that stores in advance control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 21 controls the reservation management device 2 by executing various control programs stored in advance in the ROM or storage unit 22 on the CPU.

Specifically, the control unit 21 includes various processing units such as a reservation processing unit 211, a display processing unit 212, and a notification processing unit 213, as shown in FIG. Note that the control unit 21 functions as the various processing units by causing the CPU to execute various processes according to the control program. Further, a part or all of the processing section may be constituted by an electronic circuit. Note that the control program may be a program for causing a plurality of processors to function as the processing units.

The reservation processing unit 211 receives facility reservations from the user terminal. Specifically, when the reservation processing unit 211 receives a facility reservation from the user terminal, it registers the reservation details in the reservation information D3 (see FIG. 4) corresponding to the facility. Thereby, in the facility management system 1, reservations for each facility are automatically made, which reduces the burden on employees of each facility and improves convenience for users of each facility. Note that the reservation processing unit 211 can also cancel or automatically cancel the reservation registered in the reservation information D3 according to the operation of the user terminal.

An example of reservation processing by the reservation processing unit 211 will be described below. For example, the reservation processing unit 211 receives a search request including information on the number of people making a reservation (number of users) and information on the location of the user terminal from the user terminal. Upon receiving the search request, the reservation processing unit 211 executes a search process to search for a facility. Specifically, in the search process, the reservation processing unit 211 determines that the user terminal exists within the search target range from the location of the user terminal indicated by the location information received from the user terminal, and that a specific time has passed since the current date and time (current time). A facility that can make reservations for the number of people making reservations is searched at the search target time point after the elapse of time. Note that the search target range may be, for example, a circular range centered on the position of the user terminal, and the radius of the circle is defined by walking time or linear distance.

The reservation processing unit 211 outputs the search results from the search process. Specifically, the reservation processing unit 211 causes the search result to be displayed on the user terminal by transmitting the search result to the user terminal. Thereby, on the user terminal, it is possible to select a facility to be reserved from among the facilities displayed as the search results. The reservation processing unit 211 receives a reservation for the facility selected by the user terminal, and registers the reservation details in the reservation information D3.

The display processing unit 212 causes the user terminal to display various web pages. Specifically, the display processing unit 212 displays a search page for inputting search conditions when searching for a facility, a search results page for displaying search results, and a reservation content when a reservation for a target facility is made. Data such as a reservation page to display a reservation page, a route guidance page to display route guidance to the target facility, etc. are transmitted to the user terminal and displayed on the user terminal.

Further, the display processing unit 212 transmits data such as the facility management page P1 and the reservation information page P2 to the facility management terminal 3 in response to a request from the facility management terminal 3, for example, and causes the facility management terminal 3 to display the data. For example, as shown in FIG. 6, the facility management page P1 (management screen) displays the reservation status on a date arbitrarily selected by a facility employee (for example, store manager) based on reservation information D3. The facility management page P1 includes a facility name P11, a date P12, the number of reservations possible at the current date and time P13, reservation registration information P15 that is information related to reservations registered in the reservation information D3, current time P16, and the like.

The notification processing unit 213 notifies the facility management terminal 3 of reception information of the reservation when the reservation processing unit 211 receives a reservation including a new reservation, a reservation change, a reservation cancellation, etc. from the user terminal. The reception information includes each information registered in the reservation information D3 and each information regarding the reservation person registered in the user information D1.

[Facility management terminal 3]
1, the facility management terminal 3 includes a control unit 31, a memory unit 32, an operation display unit 33, and a communication I/F 34. The facility management terminal 3 is an information processing device such as a mobile phone, a smartphone, a tablet terminal, or a personal computer. In this embodiment, the facility management terminal 3 is a cash register terminal. The facility management terminal 3 is an example of a cash register terminal of the present invention, and is also an example of the facility management terminal of the present invention.

Specifically, an employee of the facility (for example, a store manager) operates the facility management terminal 3 by entering the employee ID and password on a predetermined login page displayed on the facility management terminal 3 and logging in. becomes possible. For example, by operating the facility management terminal 3 according to the facility management page P1, the employee can check the reservation status for each date of the facility, determine the table to be allocated to the reservation (seating), and It is possible to arbitrarily set or change reservation conditions such as the number of reservations available for each date for the facility. In addition, employees can perform accounting processing for users' usage charges (food and beverage charges) by operating the facility management terminal 3 on the accounting information page P3 (accounting screen) displayed on the facility management terminal 3. It is possible.

The communication I/F 34 connects the facility management terminal 3 to the communication network N1 by wire or wirelessly, and connects external devices such as the reservation management device 2, the kitchen terminal 4, the employee terminal 5, and the user terminal via the communication network N1. This is a communication interface for performing data communication according to a predetermined communication protocol between the computer and the computer.

The operation display unit 33 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that receives operations. .

The storage unit 32 is a nonvolatile storage unit such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), or a flash memory that stores various information. Specifically, the storage unit 32 stores data such as the facility management page P1 and the reservation information page P2 transmitted from the reservation management device 2. The storage unit 32 also stores data on the accounting information page P3 (see FIG. 13). The storage unit 32 also stores data such as reservation information, reservation change information, and reservation cancellation information transmitted from the reservation management device 2, data such as order information and accounting information transmitted from the employee terminal 5, and data such as the above-mentioned usage information. Data such as delivery information sent from the customer terminal is stored. Furthermore, the storage unit 32 stores reception information D4 data regarding reservation information, reservation change information, reservation cancellation information, order information, accounting information, delivery information, and the like. FIG. 5 is a diagram showing an example of reception information D4. Reservation information, reservation change information, reservation cancellation information, order information, accounting information, and delivery information are examples of reception information of the present invention. The reception information of the present invention includes at least one of reservation information regarding reservations, reservation changes, and reservation cancellations, order information regarding orders, accounting information regarding accounting, and delivery information regarding delivery.

As shown in FIG. 5, the reception information D4 includes information such as "output destination" and "output mode" for each type of reception information. "Type" is the type of reception information, and includes "reservation", "reservation change", "reservation cancellation", "order", "accounting", "delivery", etc. "Output destination" is a terminal device to which the reception information is output. The "output mode" is the output mode when outputting (displaying, printing, etc.) the reception information from the output destination terminal device. For example, black and white display (printing), black and white inverted display (printing), color display (printing) ), highlighting (printing), etc. The "output mode" includes, for example, a mode in which predetermined information (characters, figures, symbols, etc.) is added to the reception information and output, a font (font, size, color, etc.) for the characters, symbols, etc. of the reception information. ), and a mode in which the size (length) of the paper medium upon which the reception information is printed is set and output. Furthermore, the "output mode" also includes a mode in which the content of the reception information is set and output. The reception information D4 is registered in advance by operating the facility management terminal 3, for example.

In addition, as another embodiment, part or all of the reception information D4 may be stored in another server that is accessible from the facility management terminal 3 via the communication network N1.

The storage unit 32 also stores control programs such as a facility management program for causing the control unit 31 to execute facility management processing (see FIG. 11), which will be described later. For example, the facility management program is recorded non-temporarily on a computer-readable recording medium such as a CD or DVD, and is read by a reading device (not shown) such as a CD drive or a DVD drive included in the facility management terminal 3. and stored in the storage unit 32.

The control unit 31 includes control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various calculation processes. The ROM is a non-volatile storage unit that stores in advance control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 31 controls the facility management terminal 3 by executing various control programs stored in advance in the ROM or storage unit 32 on the CPU.

By the way, if a reservation is accepted for the same day during the operating hours of the facility, especially a reservation made just before the scheduled arrival time, the facility's employees will be required to secure a seat and secure a seat until the user (reservator) arrives. Various tasks such as cleaning around the table and preparing food must be done quickly. However, if the employee is late in noticing the reservation information, the response to the reservation will be delayed. Furthermore, if an employee overlooks order information, there will be a delay in providing food and drink to the customer. Furthermore, if an employee overlooks accounting information, the cashier cannot quickly process the transaction and the customer is kept waiting. In this way, when the facility management terminal 3 accepts various types of information such as reservation information, order information, accounting information, etc., if facility employees are unable to grasp each information, the response to the received information will be delayed. . On the other hand, in the facility management system 1 according to the present embodiment, as described below, employees and the like can appropriately respond to reception information received at the facility.

Specifically, as shown in FIG. 1, the control unit 31 includes an acquisition processing unit 311, a display processing unit 312, a notification processing unit 313, a type determination processing unit 314, a situation determination processing unit 315, an output processing unit 316, and It includes various processing units such as an accounting processing unit 317. The control unit 31 functions as the various processing units by causing the CPU to execute various processes according to the facility management program. Further, a part or all of the processing section may be constituted by an electronic circuit. Note that the facility management program may be a program for causing a plurality of processors to function as the processing units.

The acquisition processing unit 311 acquires the reception information. Specifically, the acquisition processing unit 311 acquires reservation information, reservation change information, and reservation cancellation information regarding the reservation from the reservation management device 2 . For example, when the reservation management device 2 receives a new reservation for a predetermined facility from the user terminal, the reservation management device 2 receives reservation information including the user information D1 of the user terminal and the reservation information D3 of the facility. The reservation information is transmitted to the facility management terminal 3, and the acquisition processing unit 311 of the facility management terminal 3 acquires the reservation information. Similarly, the acquisition processing unit 311 acquires the reservation change information and the reservation cancellation information from the reservation management device 2.

In another embodiment, if the facility management terminal 3 has the reservation processing function, the facility management terminal 3 may accept a reservation for a facility from the user terminal. That is, the acquisition processing unit 311 may acquire the reservation information from the reservation management device 2, or may acquire the reservation information from the user terminal. The acquisition processing unit 311 is an example of the acquisition processing unit of the present invention.

The acquisition processing unit 311 also acquires order information regarding food and drink orders from the employee terminal 5. For example, when an employee inputs an order from a customer into the employee terminal 5, the employee terminal 5 sends order information including table identification information (table number) and food and drink information to the facility management terminal 3. , the acquisition processing unit 311 of the facility management terminal 3 acquires the order information. Note that the acquisition processing unit 311 may acquire the order information from a self-order terminal (table top terminal) when an order is input by a customer's operation at a self-order terminal (table top terminal) placed on a table in the facility.

The acquisition processing unit 311 also acquires accounting information related to accounting from the employee terminal 5. For example, when an employee receives an accounting request from a customer and inputs accounting instructions into the employee terminal 5, the employee terminal 5 transmits accounting information including information identifying the table (table number) and accounting instructions to the facility management terminal 3, and the acquisition processing unit 311 of the facility management terminal 3 acquires the accounting information. Note that the acquisition processing unit 311 may acquire the accounting information from the self-order terminal when accounting instructions are input by a customer at the self-order terminal.

The acquisition processing unit 311 also acquires delivery information related to delivery from the user terminal. For example, when a user operates the user terminal to input an order and delivery request on an order page for a product (such as food and drink), the user terminal transmits delivery information including user information D1 and order information to the facility management terminal 3, and the acquisition processing unit 311 of the facility management terminal 3 acquires the delivery information.

The display processing section 312 causes the operation display section 33 to display various information. For example, when the display processing unit 312 receives data on various web pages transmitted from the reservation management device 2, the display processing unit 312 causes the operation display unit 33 to display the web page. For example, when the display processing unit 312 receives the data of the facility management page P1 transmitted from the reservation management device 2 based on the operation of the employee, the display processing unit 312 operates and displays the facility management page P1 as shown in FIG. 33. For example, when the display processing unit 312 receives the data of the reservation information page P2 transmitted from the reservation management device 2 based on the operation of the employee, the display processing unit 312 operates and displays the reservation information page P2 as shown in FIG. 33.

For example, the display processing unit 312 causes the operation display unit 33 to display the accounting information page P3 (see FIG. 13) based on the accounting information transmitted from the employee terminal 5.

When the acquisition processing unit 311 acquires the reservation information, the notification processing unit 313 notifies the facility management terminal 3 of the reservation information. For example, as shown in FIG. 8, the notification processing unit 313 notifies the facility management terminal 3 of reservation information S1. The reservation information S1 is information for allowing facility employees or the like to recognize that the reservation has been accepted, and is, for example, character, graphic, or symbol information representing a preset message, a message indicating the reservation contents, or audio information. The notification processing unit 313 may notify the outside by displaying the reservation information S1 on the operation display unit 33, or may notify the outside by outputting the reservation information S1 by audio. The reservation information S1 is an example of reservation information of the present invention.

The type determination processing unit 314 determines the type of the reception information acquired by the acquisition processing unit 311. The type determination processing section 314 is an example of a type determination processing section of the present invention. Specifically, the type determination processing unit 314 determines which of the plurality of types registered in the reception information D4 (see FIG. 5) the reception information corresponds to. For example, the type determination processing unit 314 determines which of "reservation", "reservation change", "reservation cancellation", "order", "accounting", and "delivery" the reception information corresponds to.

The status determination processing unit 315 determines the confirmation status of the reservation information S1 notified by the notification processing unit 313 in the facility management terminal 3. The status determination processing unit 315 is an example of the status determination processing unit of the present invention. Specifically, the status determination processing unit 315 determines whether the reservation information S1 notified by the notification processing unit 313 has been confirmed in the facility management terminal 3 (read or unread). For example, when the confirmation button K1 is selected by an employee (e.g., the store manager) in the facility management page P1 shown in FIG. 8, the status determination processing unit 315 determines that the reservation information S1 has been confirmed. The status determination processing unit 315 also determines that the reservation information S1 is in an unconfirmed state (unread) until the confirmation button K1 is selected. For example, when the seating arrangement process for the reservation corresponding to the reservation information S1 is performed in the facility management page P1, that is, when a table is assigned to the person making the reservation, the status determination processing unit 315 may determine that the reservation information S1 has been confirmed (read) in the facility management terminal 3, and when the seating arrangement process is not completed, the reservation information S1 may be determined to be in an unconfirmed state (unread). In this way, the status determination processing unit 315 may determine the confirmation status (confirmed, unconfirmed) of the reservation information S1 based on the status of the seating arrangement process (seat arrangement completed, seating arrangement not completed). Furthermore, the status determination processing unit 315 may determine that the information regarding the reservation has been read if it is registered in the reservation information D3 (see FIG. 4), and may determine that the information regarding the reservation has not been read if it is not registered in the reservation information D3.

The output processing unit 316 outputs the reception information acquired by the acquisition processing unit 311 on a predetermined terminal device. The output processing unit 316 may display the reception information on the predetermined terminal device or print it on a paper medium. The output processing section 316 is an example of an output processing section of the present invention. Specifically, the output processing unit 316 outputs the reception information on a terminal device corresponding to the “output destination” (see FIG. 5) associated with the type specified by the type determination processing unit 314. Further, the output processing unit 316 causes the terminal device to output the reception information in an “output mode” (see FIG. 5) associated with the type specified by the type determination processing unit 314.

For example, the output processing unit 316 transmits the reservation information S1 regarding the new reservation and the information (output mode information) of the output mode 1 (for example, "black and white inverted printing") to the kitchen terminal 4, and sends the reservation information to the kitchen terminal 4. Output (display or print) S1 in output mode 1 (see FIG. 9). For example, the output processing unit 316 outputs (displays) the reservation information S1 regarding the new reservation in the output mode 1 (for example, “black and white inverted printing”) on the operation display unit 33 (display screen) of the facility management terminal 3. Further, when the facility management terminal 3 has a printing function, the output processing unit 316 may cause the facility management terminal 3 to print the reservation information S1 in the output mode 1. Note that the reservation information S1 may include part or all of the reservation details (see FIG. 7) regarding a new reservation.

For example, the output processing unit 316 transmits order information M1 regarding a new order and information on output mode 4 (e.g., "black and white printing") to the kitchen terminal 4, and causes the kitchen terminal 4 to output the order information M1 in output mode 4 (see FIG. 9). Note that the order information M1 includes information such as the table number, the order details, and the date and time the order was received.

For example, the output processing unit 316 outputs accounting information C1 related to the transaction and information in output mode 5 (e.g., "color display") to the operation display unit 33 of the facility management terminal 3 (see FIG. 13). Note that the accounting information C1 includes information such as the table number, number of people, and price.

For another example, the output processing unit 316 transmits delivery information B1 and information on output mode 6 (e.g., "black and white inverted printing") regarding delivery to the kitchen terminal 4, and causes the kitchen terminal 4 to output the delivery information B1 in output mode 6 (see FIG. 10). For another example, the output processing unit 316 causes the delivery information B1 and information on output mode 6 to be output to the operation display unit 33 of the facility management terminal 3. Note that the delivery information B1 includes information such as the user ID and the order details.

As described above, the output processing unit 316 outputs the reception information in a terminal device corresponding to the type of reception information determined by the type determination processing unit 314 in an output mode according to the type of reception information. . Further, the output processing unit 316 outputs the reception information in different output modes depending on whether the type of the reception information determined by the type determination processing unit 314 is “order” or not. For example, if the type of the reception information is "order", the output processing unit 316 causes the kitchen terminal 4 to output the reception information in output mode 4 (an example of the first output mode of the present invention), and If the type of information is not "order" (for example, "reservation"), the reception information is output in output mode 1 (an example of the second output mode of the present invention) different from output mode 4 at kitchen terminal 4. let In other words, the output processing unit 316 outputs the reception information in different output modes depending on whether the type of the reception information determined by the type determination processing unit 314 is “reservation” or not. For example, when the type of the reception information is "reservation", the output processing unit 316 causes the kitchen terminal 4 to output the reception information in output mode 1 (an example of the first output mode of the present invention), and If the type of information is not "reservation" (for example, "order"), the reception information is output in output mode 4 (an example of the second output mode of the present invention) different from output mode 1 at kitchen terminal 4. let

Further, the output processing unit 316 outputs the reception information in different output modes depending on whether the type of the reception information determined by the type determination processing unit 314 is “accounting” or not. For example, when the type of the reception information is "accounting", the output processing unit 316 outputs the reception information in output mode 5 (an example of the first output mode of the present invention) at the facility management terminal 3 (cash register terminal). If the type of reception information is not "accounting" (for example, "reservation"), output mode 1 (second output of the present invention) different from output mode 5 is output on the facility management terminal 3 (cashier terminal). (Example of Mode) The reception information is output.

Note that, when the type of the reception information determined by the type determination processing unit 314 is "reservation change" or "reservation cancellation", the output processing unit 316 outputs the reception information in output mode 1 corresponding to "reservation". (See FIG. 5).

Further, when outputting the same reception information in each of a plurality of terminal devices, the output processing unit 316 may output the reception information in a different output mode for each terminal device.

Here, when the unconfirmed state (unread) in which the reservation information S1 is not confirmed on the facility management terminal 3 continues for a predetermined period of time, the output processing unit 316 outputs the reservation information S1 to the kitchen terminal 4 or the facility management terminal 3 in output mode 1. You may also output it. For example, if a state in which the reservation information S1 is not confirmed (unconfirmed state) continues for a predetermined period (“10 minutes”) after the reservation information S1 is displayed on the facility management terminal 3 (see FIG. 8), the output processing unit 316 outputs the reservation information S1 in the output mode 1 at the kitchen terminal 4. In addition, the output processing unit 316 outputs the reservation information S1 to the kitchen when the remaining time from the current date and time to the scheduled visit time of the facility included in the reservation information (an example of the scheduled usage date and time of the present invention) is less than or equal to a predetermined time. The output mode 1 may be output on the terminal 4 or the facility management terminal 3. For example, the output processing unit 316 causes the kitchen terminal 4 to output the reservation information S1 in the output mode 1 when the remaining time is within several hours or several tens of minutes (for example, within one hour).

Further, the output processing unit 316 may cause the kitchen terminal 4 to output the reservation information S1 in an output manner different from the output manner when the facility management terminal 3 outputs the reservation information regarding the reservation corresponding to the reception information. For example, when the reservation information S1 of the reservation information page P2 is displayed on the facility management terminal 3, the output processing unit 316 causes the kitchen terminal 4 to output reservation information S1 with different content from the reservation information S1. The reservation information S1 outputted from the kitchen terminal 4 is, for example, a message including only "number of people making reservation" and "scheduled time of arrival", or a message prompting confirmation of the reservation information.

Further, the output processing unit 316 may output the reservation information S1 in different output modes depending on the reservation details regarding the reservation (for example, the number of people making the reservation, the scheduled time of arrival, the course, etc.). For example, when there are many people making reservations, when the scheduled arrival time is near, or when it is an expensive course meal, the output processing unit 316 outputs the reservation information S1 in a more conspicuous output mode (highlighted display).

The accounting processing unit 317 executes accounting processing (payment processing) based on the accounting information C1. For example, the accounting processing unit 317 executes processing to settle the usage fee at the register by cash, credit card, electronic money, etc. when the user leaves the restaurant. The accounting processing unit 317 may execute payment request processing to send a payment request for the usage fee to a payment business server (payment device), or may execute payment processing to complete the payment of the usage fee.

For example, when an employee selects accounting information C1 to be subjected to accounting processing using the selection button L1 on the accounting information page P3 (see FIG. 13) displayed on the operation display section 33 of the facility management terminal 3, the accounting processing section 317 performs accounting processing for usage fees based on the order information (order history) stored in the storage unit 32. Note that the order information is associated with table identification information, user identification information, and the like.

Note that in this embodiment, the output mode is different from the output mode regarding the contents of the reception information. For example, in FIG. 9, the plurality of order information M1 have different contents, but since the display mode (print mode) is "black and white display", the output mode of each order information M1 is the same. On the other hand, since the display mode (print mode) of the reservation information S1 is "black and white inverted display", the output mode of the reservation information S1 is different from the output mode of the order information M1. In this way, in this embodiment, the reservation information S1 and the order information M1 are compared, and the difference in the output mode is not defined based on the content of the reception information being different, but the difference in the output mode is determined based on the display mode, printing mode, etc. Differences in output modes are defined on the condition that the output formats are different.

By the way, in this embodiment, if the configuration is such that the reservation information S1 is notified every time a facility reservation is accepted by the acquisition processing unit 311, the reservation information S1 is also notified for reservations whose scheduled visit date is the next day or later. , employees may find it bothersome. Therefore, as another embodiment, the notification processing unit 313 transmits the reservation information S1 when the remaining time from the current date and time to the scheduled visit time (scheduled date and time of use) of the facility included in the reservation is within a predetermined time. It may be notified. For example, the notification processing unit 313 causes the facility management terminal 3 to notify the reservation information S1 when the remaining time is within several hours or several tens of minutes (for example, within one hour).

8 shows an example of reservation information S1. For example, as shown in FIG. 8, when a new reservation for a facility ("G Dining") is accepted by the acquisition processing unit 311, if the current date and time is "April 30, 2019, 19:25" and the planned arrival time is "April 30, 2019, 20:15", the remaining time ("50 minutes") is within a predetermined period ("1 hour"). In this case, the notification processing unit 313 displays the reservation information S1 in association with the reservation acceptance information P14 corresponding to the new reservation on the facility management page P1 displayed on the operation display unit 33. Here, the notification processing unit 313 displays a text message "A new reservation has been accepted" as the reservation information S1 as a preset message. The notification processing unit 313 may also display the background color, size or color of the text characters, etc. of the reservation information S1 in a more emphasized manner than other images so that the reservation information S1 stands out. The notification processing unit 313 may also light up or blink the reservation information S1.

In the above-described embodiment, the notification processing unit 313 displays, for example, the reservation information S1 on the facility management page P1, but as another embodiment, the notification processing unit 313 displays a separate page that displays only the reservation information S1. The page may be displayed on the operation display section 33.

The output processing unit 316 may cause the terminal device to output the reception information when the following conditions are met.

For example, when reservation information S1 is unconfirmed on the facility management terminal 3 and the remaining time from the current date and time to the scheduled date and time of use of the facility included in the reservation falls below a predetermined time, the output processing unit 316 may send reservation information S1 to the kitchen terminal 4 and output (display or print) it on the kitchen terminal 4. For example, when reservation information S1 shown in FIG. 8 is displayed on the facility management terminal 3, if reservation information S1 is unconfirmed and the remaining time falls below a predetermined time ("15 minutes"), the output processing unit 316 outputs reservation information S1 to the kitchen terminal 4.

Note that when the reservation information S1 is confirmed on the facility management terminal 3, the output processing unit 316 does not need to output the reservation information S1 on the kitchen terminal 4. That is, the output processing unit 316 transmits the reservation information S1 to the kitchen terminal 4 when the seating allocation process for allocating seats to the reservation corresponding to the reservation information S1 is not completed, and the seating allocation process is completed. In this case, the reservation information S1 may not be transmitted to the kitchen terminal 4.

In another embodiment, the status determination processing unit 315 further determines the confirmation status of the reception information output by the output processing unit 316. Specifically, the status determination processing unit 315 determines whether the reservation information S1 has been confirmed on the terminal device (read or unread). For example, in the accounting information page P3 shown in FIG. 13, when the employee selects the confirmation button L2 included in the reservation information S1, the status determination processing unit 315 determines that the reservation information S1 has been confirmed (already read). judge. Further, the status determination processing unit 315 determines that the reservation information S1 is in an unconfirmed state (unread) until the confirmation button L2 is selected.

Here, when the reservation information S1 is not confirmed on the facility management terminal 3 (unread), the notification processing unit 313 repeatedly broadcasts the reservation information S1 on the facility management terminal 3, and when the reservation information S1 is confirmed (If the reservation information S1 has already been read), the notification of the reservation information S1 is stopped. That is, the notification processing unit 313 continues to notify the reservation information S1 until the reservation information S1 (see FIG. 8) notified by the facility management terminal 3 is confirmed by the employee. Further, when the reservation information S1 is outputted at the kitchen terminal 4, the output processing unit 316 outputs the reservation information S1 repeatedly at the kitchen terminal 4 when the reservation information S1 is not confirmed (unread), and outputs the reservation information S1 at the kitchen terminal 4. When S1 is confirmed (already read), the output of reservation information S1 is stopped. That is, the output processing unit 316 may continue to output the reservation information S1 until the reservation information S1 outputted at the kitchen terminal 4 is confirmed by the employee.

For example, after the reservation information S1 is output (displayed) on the kitchen terminal 4, if the reservation information S1 (see FIG. 8) is confirmed on the facility management terminal 3 (if it has been read), the notification processing unit 313 The notification of the reservation information S1 may be stopped, and the output processing unit 316 may stop outputting the reservation information S1. Further, after the reservation information S1 is output (displayed) on the kitchen terminal 4, if the reservation information S1 is confirmed on the kitchen terminal 4 (if it has been read), the output processing unit 316 outputs the reservation information S1. The notification processing unit 313 may continue the notification processing at the facility management terminal 3 until the reservation information S1 is confirmed.

The control unit 31 controls the registered information or Notify the reservation management device 2 of the change information. For example, when the facility management terminal 3 performs seat allocation processing for a reservation corresponding to the reservation information S1, that is, when a table is allocated to a reservation person, the control unit 31 updates the registration information of the reservation with the reservation information. Notify the management device 2. The control unit 21 of the reservation management device 2 updates the reservation information D3 (see FIG. 4) based on the registration information or change information.

According to the above-described configuration of the facility management terminal 3, employees can easily recognize that there is a reservation for the same day, a last-minute reservation, etc. that requires prompt preparation for visiting the store. Able to respond appropriately.

[Kitchen terminal 4]
As shown in FIG. 1, the kitchen terminal 4 includes a control section 41, a storage section 42, an operation display section 43, a communication I/F 44, and the like. The kitchen terminal 4 is, for example, an information processing device such as a printer device, a tablet terminal, or a personal computer. Note that the kitchen terminal 4 may have the same functions as the facility management terminal 3, or may be the same information processing device (for example, a tablet terminal) as the facility management terminal 3. Here, the kitchen terminal 4 is a printer device.

The communication I/F 44 connects the kitchen terminal 4 to the communication network N1 by wire or wirelessly, and communicates with external devices such as the facility management terminal 3 and the employee terminal 5 via the communication network N1 according to a predetermined communication protocol. This is a communication interface for executing data communication.

The operation display unit 43 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that receives operations. .

The storage unit 42 is a nonvolatile storage unit such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), or a flash memory that stores various information. For example, the storage unit 42 stores control programs for transmitting and receiving various information between the facility management terminal 3 and the employee terminal 5. For example, the control program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is installed in a reading device (not shown) such as a CD drive or a DVD drive that is electrically connected to the kitchen terminal 4. ) and stored in the storage unit 42. Further, the storage unit 42 may store a control program such as a facility management program for causing the control unit 41 to execute facility management processing (see FIG. 11), which will be described later.

The control unit 41 includes control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various calculation processes. The ROM is a nonvolatile storage section in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic operations are stored in advance. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 41 controls the kitchen terminal 4 by executing various control programs stored in advance in the ROM or storage unit 42 on the CPU.

Specifically, the control unit 41 includes various processing units such as an acquisition processing unit 411 and an output processing unit 412, as shown in FIG. Note that the control unit 41 functions as the various processing units by causing the CPU to execute various processes according to the control program. Further, a part or all of the processing section may be constituted by an electronic circuit. Note that the control program may be a program for causing a plurality of processors to function as the processing units.

The acquisition processing unit 411 acquires the reception information. Specifically, the acquisition processing unit 411 acquires order information M1, reservation information S1, delivery information B1, etc. output from the facility management terminal 3. The acquisition processing unit 411 is an example of an acquisition processing unit of the present invention. For example, when an order for food and drink is input on the employee terminal 5, the facility management terminal 3 receives the order and transmits the order information M1 to the kitchen terminal 4, and the acquisition processing unit 411 of the kitchen terminal 4 receives the order information. Get M1. Note that the acquisition processing unit 411 may directly acquire the order information M1 from the employee terminal 5.

Further, for example, when a reservation is accepted in the reservation management device 2, the facility management terminal 3 transmits reservation information S1 regarding the reservation and information regarding the output mode (output mode information) to the kitchen terminal 4. The acquisition processing unit 411 of No. 4 acquires the reservation information S1 and the output mode information. Similarly, when a reservation change or reservation cancellation is accepted in the reservation management device 2, the facility management terminal 3 sends the reservation change information S1 and reservation cancellation information S1 regarding the reservation change or reservation cancellation to the kitchen terminal. 4, and the acquisition processing unit 411 of the kitchen terminal 4 acquires the reservation change information S1, the reservation cancellation information S1, and the output mode information. Further, for example, when the facility management terminal 3 receives an order and delivery from a user terminal, the facility management terminal 3 sends delivery information B1 regarding the delivery and information regarding the output mode (output mode information) to the kitchen terminal 4. The acquisition processing unit 411 of the kitchen terminal 4 acquires the delivery information B1 and the output mode information.

The output processing unit 412 outputs the reception information acquired by the acquisition processing unit 411 to the outside. The output processing section 412 is an example of an output processing section of the present invention. Specifically, the output processing unit 412 outputs the order information M1 acquired by the acquisition processing unit 411 to the outside in an output mode according to output mode 4 (see FIG. 5). For example, a roll paper is set in the kitchen terminal 4, and includes a transport unit (not shown) that transports the roll paper, an image forming unit (not shown) that forms an image on the roll paper, and a cutter that cuts the roll paper at a predetermined position. A cutting section (not shown) and the like are provided.

For example, as shown in FIG. 9, when the order information M1 is acquired by the acquisition processing unit 411, the output processing unit 412 causes the image forming unit to print the order information M1 on the order form T1 (black and white printing). Let it run. Specifically, the output processing unit 412 performs the printing process of forming (monochrome printing) an image such as the order details according to the image data on the roll paper every time the image data corresponding to the order information M1 is input. The image forming section executes the cutting process, and then the cutting section executes a cutting process of cutting the roll paper at a predetermined position and discharges the paper to the outside. As a result, one order form T1 is created for each order. When the kitchen staff receives the order form T1, they prepare the food and drink according to the order.

The output processing unit 412 outputs the reservation information S1 acquired by the acquisition processing unit 411 to the outside in an output mode according to output mode 1 (see FIG. 5), and outputs the reservation change information S1 acquired by the acquisition processing unit 411 to the outside. is outputted to the outside in an output mode according to output mode 2 (see FIG. 5), and the reservation cancellation information S1 acquired by the acquisition processing unit 411 is outputted to the outside in an output mode according to output mode 3 (see FIG. 5). let For example, as shown in FIG. 9, when the acquisition processing unit 411 acquires the reservation information S1, the output processing unit 412 performs a printing process on the image forming unit to print the reservation information S1 on the order form T1 (black and white inverted printing). have it executed. Specifically, each time the image data corresponding to the reservation information S1 is input, the output processing unit 412 forms an image of the reservation details (for example, the number of people making the reservation and the scheduled time of arrival) on a roll paper according to the image data. The image forming section executes a printing process for (black and white reversal printing), and then causes the cutting section to execute a cutting process for cutting the roll paper at a predetermined position, and discharges the paper to the outside. In the example shown in FIG. 9, the title portion of "New Reservation" is printed in black and white inverted, but the entire reservation information S1 may be printed in black and white inverted. As a result, an order form T1 (reservation slip) on which information regarding the reservation is printed is created. When the kitchen staff receives the reservation slip, they hand it over to, for example, an in-store staff member (store manager, leader, employee, etc.) to inform them that a reservation has been made. Note that the output processing unit 412 may cut the order form T1 of the order information M1 and the order form T1 (reservation slip) of the reservation information S1 to different lengths in the roll paper.

Generally, kitchen staff are stationed near the kitchen terminal 4 for work purposes and are constantly checking (monitoring) the order slips output from the kitchen terminal 4. Therefore, when reservation information S1 is displayed on the order slip, the kitchen staff can immediately grasp the reservation information S1. For this reason, even if the in-store staff cannot confirm on the facility management terminal 3 (see FIG. 8) that a reservation has been accepted, the in-store staff can grasp the reservation through the kitchen staff. Furthermore, if the reservation information S1 includes information on a course of food, the kitchen staff can prepare the course of food in advance. This allows the employees of the facility to respond appropriately to the reservation.

For example, as shown in FIG. 10, when the delivery information B1 is acquired by the acquisition processing unit 411, the output processing unit 412 performs the image forming process to print the delivery information B1 on the order form T1 (black and white inverted printing). have the department carry it out. Specifically, each time the image data corresponding to the delivery information B1 is input, the output processing unit 412 forms an image of the delivery details (for example, user ID, order details), etc. according to the image data on the roll paper. The image forming section executes a printing process for (black and white reversal printing), and then causes the cutting section to execute a cutting process for cutting the roll paper at a predetermined position, and discharges the paper to the outside. As a result, an order form T1 (delivery slip) on which information regarding delivery is printed is created. When the kitchen staff receives the delivery slip, they perform work related to the order for delivery (cooking, packaging, etc.). According to this configuration, for example, even if an order to be served inside a restaurant and an order for delivery are mixed together, it is possible to easily distinguish between the two, so it is possible to avoid noticing the delivery order or This can prevent delays. Therefore, employees of the facility can appropriately respond to the delivery.

[Employee terminal 5]
As shown in FIG. 1, the employee terminal 5 includes a control section 51, a storage section 52, an operation display section 53, a communication I/F 54, and the like. The employee terminal 5 is, for example, an information processing device such as a mobile phone, a smartphone, a tablet terminal, or a personal computer. Note that the employee terminal 5 may have the same functions as the facility management terminal 3, or may be the same information processing device as the facility management terminal 3. Here, the employee terminal 5 is a portable (smartphone type) order terminal.

Specifically, an employee of the facility (e.g., a general employee) logs into the facility management terminal 3 by entering an employee ID and password on a specific login page displayed on the employee terminal 5, and accesses the facility's order reception page (not shown). The employee can then input orders from customers by operating the employee terminal 5 on the order reception page.

The communication I/F 54 connects the employee terminal 5 to the communication network N1 by wire or wirelessly, and performs predetermined communication with external devices such as the reservation management device 2, facility management terminal 3, and kitchen terminal 4 via the communication network N1. This is a communication interface for performing data communication according to the communication protocol.

The operation display unit 53 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that receives operations. .

The storage unit 52 is a nonvolatile storage unit such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), or a flash memory that stores various information. For example, the storage unit 52 stores control programs for transmitting and receiving various information between the reservation management device 2, the facility management terminal 3, and the kitchen terminal 4. For example, the control program is recorded non-temporarily on a computer-readable recording medium such as a CD or DVD, and is electrically connected to the employee terminal 5 by a reading device (not included) such as a CD drive or a DVD drive. (shown in the figure) and stored in the storage unit 52.

The control unit 51 includes control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various calculation processes. The ROM is a nonvolatile storage section in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic operations are stored in advance. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 51 controls the employee terminal 5 by executing various control programs stored in the ROM or the storage unit 32 in advance on the CPU.

Specifically, when an employee inputs an order from a customer into the employee terminal 5 using the operation display unit 53, the control unit 51 transmits order information including table identification information (table number) and food and drink information to the facility. Send to management terminal 3. Further, for example, when an employee receives a request for accounting processing from a customer and inputs accounting instructions into the employee terminal 5 using the operation display unit 53, the control unit 51 inputs information identifying the table (table number) and accounting instructions. The included accounting information is transmitted to the facility management terminal 3.

[Facility management processing]
Hereinafter, facility management processing executed in the facility management system 1 will be described with reference to FIG. 11. Specifically, in this embodiment, the facility management process is executed by the control unit 31 of the facility management terminal 3. Further, the control unit 31 can execute facility management processing in parallel according to the reception information acquired from each of the reservation management device 2, facility management terminal 3, employee terminal 5, and user terminal. In the following, a case where the reception information is reservation information or order information will be described as an example.

Note that the present invention can be regarded as an invention of a facility management method that executes one or more steps included in the facility management process. Furthermore, one or more steps included in the facility management process described here may be omitted as appropriate. Note that each step in the facility management process may be executed in a different order as long as similar effects are produced. Furthermore, although the case where each step in the facility management process is executed by the control unit 31 will be described as an example here, a facility management method in which each step in the facility management process is executed in a distributed manner by a plurality of processors. Other embodiments are also possible. Note that, below, an example will be shown in which the facility management process is executed by the control unit 31 of the facility management terminal 3.

First, in step S11, the control unit 31 of the facility management terminal 3 acquires the reception information. For example, the control unit 31 acquires information regarding new reservations, reservation changes, and reservation cancellations (hereinafter collectively referred to as "reservation information") from the reservation management device 2. The control unit 31 also acquires order information regarding food and drink orders from the employee terminal 5. The process in step S11 is executed by the acquisition processing unit 311 of the control unit 31. The process in step S11 is an example of the acquisition step of the present invention.

Next, in step S12, the control unit 31 determines whether the type of the acquired reception information is "reservation". If it is determined that the type of reception information is "reservation" (S12: Yes), the process moves to step S13. On the other hand, if it is determined that the type of the reception information is not "reservation" (S12: No), the process moves to step S18. The process in step S12 is executed by the type determination processing unit 314 of the control unit 31. The process in step S12 is an example of the type determination step of the present invention.

In step S13, the control unit 31 causes the facility management terminal 3 to broadcast reservation information S1 regarding the reservation. For example, the control unit 31 displays the reservation information S1 on the operation display unit 33 of the facility management terminal 3 when the remaining time from the current date and time to the scheduled visit time is within a predetermined time (see FIG. 8). ). The process in step S12 is executed by the notification processing unit 313 of the control unit 31.

Next, in step S14, the control unit 31 determines the confirmation status of the reservation information S1 (see FIG. 8) displayed on the operation display unit 33 on the facility management terminal 3. Specifically, the control unit 31 determines whether the reservation information S1 has been confirmed on the facility management terminal 3 (read or unread). For example, when the confirmation button K1 is selected on the facility management page P1 shown in FIG. 8, the control unit 31 determines that the reservation information S1 has been confirmed (already read) on the facility management terminal 3. If it is determined that the reservation information S1 has been read (S14: Yes), the process moves to step S17, and if it is determined that the reservation information S1 has not been read (S14: No), the process moves to step S15.

In step S15, the control unit 31 determines whether or not a predetermined condition is satisfied. If it is determined that the predetermined condition is satisfied (S15: Yes), the process proceeds to step S16. If it is determined that the predetermined condition is not satisfied (S15: No), the process proceeds to step S14. For example, if the reservation information S1 remains unconfirmed (unread) for a predetermined time (S15: Yes), the process proceeds to step S16. The process repeats steps S14 and S15 until it is determined that the reservation information S1 remains unconfirmed (unread) for the predetermined time (S15: No). Therefore, if it is determined that the reservation information S1 has been read before the reservation information S1 remains unconfirmed for the predetermined time (S14: Yes), the process proceeds to step S18.

The predetermined condition is not limited to "the reservation information S1 remains unconfirmed for a predetermined period of time", but also "the reservation information S1 remains unconfirmed and the remaining time from the current date and time to the scheduled date and time of use is less than or equal to the predetermined time". You can also say ``that has become.'' The process in step S14 is executed by the situation determination processing unit 315 of the control unit 31. Note that in the present invention, the processing in steps S14 and S15 may be omitted, and the processing may proceed to step S16 after step S13.

In step S16, the control unit 31 causes the kitchen terminal 4 to output the reservation information S1. For example, the control unit 31 transmits reservation information S1 regarding a new reservation and information (output mode information) of output mode 1 (for example, "black and white inverted printing") to the kitchen terminal 4, and sends the reservation information S1 to the kitchen terminal 4. is printed in black and white inversion (see Figure 9). Further, the control unit 31 cuts the roll paper on which the reservation information S1 is printed in reverse black and white at a predetermined position, and discharges the order form T1 (reservation slip). The process in step S16 is executed by the output processing unit 316 of the control unit 31. The process in step S16 is an example of an output step of the present invention.

After step S16, the process returns to step S14, and the control unit 31 determines the confirmation status of the reservation information S1 (see FIG. 8) displayed on the operation display unit 33 on the facility management terminal 3. For example, when a kitchen staff member receives an order form T1 (reservation slip) printed from the kitchen terminal 4 and hands the reservation slip to an in-store staff member (store manager) to inform them that a new reservation has been made, the store manager Check the reservation information S1 on the management terminal 3 and select the confirmation button K1 (see FIG. 8). Thereafter, when the store manager performs an operation to register the reservation on the facility management page P1, the control unit 31 notifies the reservation management device 2 of the registration information. As a result, the contents of the reservation are registered in the reservation information D3 (see FIG. 4) in the reservation management device 2, the reservation information S1 is determined to have been read (S14: Yes), and the process moves to step S17. The control unit 31 repeats the processing of steps S14 to S16 until the reservation information S1 is confirmed on the facility management terminal 3. After step S17, the process ends.

In step S17, the control unit 31 stops the notification process of the reservation information S1 in the facility management terminal 3 and the output process of the reservation information S1 in the kitchen terminal 4.

On the other hand, if it is determined that the type of the reception information is not "reservation" (S12: No), in step S18, the control unit 31 further determines whether the type of the reception information is "order". do. If it is determined that the type of reception information is "order" (S18: Yes), the process moves to step S19. On the other hand, if it is determined that the type of the reception information is not "order" (S18: No), the process ends. The process in step S18 is executed by the type determination processing unit 314 of the control unit 31. The process in step S18 is an example of the type determination step of the present invention.

In step S19, the control unit 31 causes the kitchen terminal 4 to output the order information M1. For example, the control unit 31 transmits order information M1 regarding a new order and information on output mode 4 (for example, "black and white printing") (output mode information) to the kitchen terminal 4, and sends the order information M1 to the kitchen terminal 4. Print in black and white (see Figure 9). Further, the control unit 31 cuts the roll paper on which the order information M1 is printed in black and white at a predetermined position, and discharges the order form T1. The process in step S19 is executed by the output processing unit 316 of the control unit 31. The process in step S19 is an example of an output step of the present invention. After step S19, the process ends.

As another embodiment, the control unit 31 may execute the same process as the process of steps S13 to S17 when it is determined that the type of the reception information is "delivery". In this case, for example, in step S16, the control unit 31 causes the kitchen terminal 4 to output the delivery information B1. For example, the control unit 31 transmits delivery information B1 regarding delivery and information (output mode information) of output mode 6 (for example, "gray printing") to the kitchen terminal 4, and sends the delivery information B1 to the kitchen terminal 4 in gray. Print it (see Figure 10). Further, the control unit 31 cuts the roll paper on which the delivery information B1 is printed in gray at a predetermined position, and discharges the order form T1 (delivery slip). Note that when the order form T1 of the reservation information S1 and the order form T1 of the delivery information B1 are output, the control unit 31 may output them in different output modes. For example, the control unit 31 prints the reservation information S1 in black-and-white inversion, and cuts the paper of the delivery information B1 to a larger size.

In another embodiment, the control unit 31 may execute the reservation management process based on the reservation information S1 and accounting information C1. For example, when the facility management terminal 3 is a cash register terminal, the facility management terminal 3 displays accounting information C1 on the operation display section 33 and executes accounting processing. Facility management processing corresponding to this configuration will be described below with reference to FIG. 12.

First, in step S21, the control unit 31 of the facility management terminal 3 acquires the reception information. For example, the control unit 31 acquires information relating to new reservations, reservation changes, and reservation cancellations (collectively referred to here as "reservation information") from the reservation management device 2. The control unit 31 also acquires accounting information relating to accounting from the employee terminal 5. The process of step S21 is executed by the acquisition processing unit 311 of the control unit 31. The process of step S21 is an example of an acquisition step of the present invention.

Next, in step S22, the control unit 31 determines whether the type of the acquired reception information is "reservation". If it is determined that the type of reception information is "reservation" (S22: Yes), the process moves to step S23. On the other hand, if it is determined that the type of the reception information is not "reservation" (S22: No), the process moves to step S28. The process in step S22 is executed by the type determination processing unit 314 of the control unit 31. The process in step S22 is an example of the type determination step of the present invention.

In step S23, the control unit 31 causes the facility management terminal 3 to broadcast reservation information S1 regarding the reservation. For example, the control unit 31 displays the reservation information S1 on the facility management page P1 of the operation display unit 33 of the facility management terminal 3 when the remaining time from the current date and time to the scheduled visit time is within a predetermined time. (See Figure 8). The process in step S22 is executed by the notification processing unit 313 of the control unit 31.

Next, in step S24, the control unit 31 determines the confirmation status of the reservation information S1 displayed on the facility management page P1 on the facility management terminal 3. Step S24 is the same as step S14 in FIG. If it is determined that the reservation information S1 has been read (S24: Yes), the process moves to step S27, and if it is determined that the reservation information S1 has not been read (S24: No), the process moves to step S25.

In step S25, the control unit 31 determines whether a predetermined condition is satisfied. Step S25 is the same as step S15 in FIG. If it is determined that the predetermined condition is satisfied (S25: Yes), the process moves to step S26, and if it is determined that the predetermined condition is not satisfied (S25: No), the process moves to step S24.

In step S26, the control unit 31 displays the reservation information S1 on the accounting information page P3 (accounting screen) of the operation display unit 33 of the facility management terminal 3 (see FIG. 13). For example, the control unit 31 displays the reservation information S1 in black and white inverted on the accounting information page P3 based on the reservation information S1 regarding the new reservation and the information (output mode information) of the output mode 1 (for example, "black and white inverted printing"). (See Figure 13). The process in step S26 is executed by the output processing unit 316 of the control unit 31. The process in step S26 is an example of an output step of the present invention.

After step S26, the process returns to step S24, and the control unit 31 determines the confirmation status of the reservation information S1 displayed on the operation display unit 33 on the facility management page P1. For example, if a staff member in charge of accounting checks the reservation information S1 on the accounting information page P3 during checkout and informs the store manager that a new reservation has been made, the store manager accesses the facility management page P1 and confirms the reservation information S1. Check S1 and select the confirmation button K1. Thereafter, when the store manager performs an operation to register the reservation, the control unit 31 notifies the reservation management device 2 of the registration information. Thereby, it is determined that the reservation information S1 has been read (S24: Yes), and the process moves to step S27. The control unit 31 repeats the processing of steps S24 to S26 until the reservation information S1 is confirmed on the facility management page P1. After step S27, the process ends.

In step S27, the control unit 31 stops the notification process of the reservation information S1 on the facility management page P1 and the output process of the reservation information S1 on the accounting information page P3.

On the other hand, if it is determined that the type of the reception information is not "reservation" (S22: No), in step S28, the control unit 31 further determines whether the type of the reception information is "accounting". do. If it is determined that the type of reception information is "accounting" (S28: Yes), the process moves to step S29. On the other hand, if it is determined that the type of the reception information is not "accounting" (S28: No), the process ends. The process in step S28 is executed by the type determination processing unit 314 of the control unit 31. The process in step S28 is an example of the type determination step of the present invention.

In step S29, the control unit 31 displays the accounting information C1 on the accounting information page P3 (accounting screen) of the operation display unit 33 of the facility management terminal 3 (see FIG. 13). For example, the control unit 31 displays the accounting information C1 in black and white on the accounting information page P3 based on the accounting information C1 and information (output mode information) of output mode 5 (e.g., "black and white printing") (see FIG. 13). The process of step S29 is executed by the output processing unit 316 of the control unit 31. The process of step S29 is an example of the output step of the present invention. After step S29, the process ends.

As another embodiment, the control unit 31 may perform the same processing as the processing in steps S23 to S27 when it is determined that the type of the reception information is "delivery". In this case, for example, in step S26, the control unit 31 causes the facility management terminal 3 to output the delivery information B1. For example, the control unit 31 displays the delivery information B1 in gray on the accounting information page P3 based on the delivery information B1 regarding the delivery and the information on the output mode 6 (for example, "gray printing") (output mode information) (see FIG. 14). Note that when the reservation information S1 and the delivery information B1 are displayed, the control unit 31 may output them in different output modes. For example, the control unit 31 displays the reservation information S1 in black and white inverted, and displays the delivery information B1 in gray.

As described above, the facility management system 1 according to the present embodiment is configured to output the reception information in an output mode according to the type of reception information accepted at the facility. Furthermore, the facility management system 1 is configured to be able to output the reception information on a terminal device different from a terminal device suitable for the type of reception information. For example, the facility management system 1 can output reservation information on a kitchen terminal 4 different from the facility management terminal 3 suitable for reservation information, and output order information and reservation information in different formats in the kitchen terminal 4. It is possible to output. Further, for example, the facility management system 1 can output reservation information at a cashier terminal different from the facility management terminal 3 suitable for the reservation information, and output accounting information and reservation information in different formats at the cashier terminal. It is possible to output. As a result, even if, for example, an administrator (store manager, etc.) who manages reservations does not notice notifications of reservation information such as new reservations, reservation changes, reservation cancellations, etc., the kitchen staff who handle the kitchen terminal 4 and the cashier terminal Since accounting staff and the like can notice the reservation information, employees of the facility can share the information by transmitting the reservation information to the store manager and the like. This allows employees and the like to respond appropriately to the reservation.

In addition, for example, even if a same-day reservation (last-minute reservation) is accepted just before visiting the store during operating hours, and the reservation information is not confirmed on the facility management terminal 3, etc., the information on the reservation is notified to the kitchen terminal 4. , employees will be able to reliably understand the reservation. Therefore, employees and the like can appropriately make preparations such as securing a seat before the person making the reservation comes to the store. In addition, only when the reservation is not confirmed (unread) on the facility management terminal 3, the reservation information S1 is notified to the kitchen terminal 4, cashier terminal, etc., so unnecessary notifications are suppressed and the kitchen staff, cashier The work of other employees will not be hindered. In this way, it becomes possible for employees of the facility to appropriately respond to reservations during the operating hours of the facility on that day without interfering with their work. Further, the facility management system 1 may be configured such that when the reservation information S1 is confirmed on the facility management terminal 3, the reservation information S1 is not notified to the kitchen terminal 4, the cashier terminal, etc. Therefore, the number of transmissions and receptions of reservation information S1 and output mode information between the facility management terminal 3 and the kitchen terminal 4 or cash register terminal is suppressed, and communication traffic can be reduced and computer resources can be used effectively. .

The facility management system of the present invention is not limited to the above-described embodiment. In the above-described embodiment, the facility management terminal 3 is a cash register terminal, but for example, the cash register terminal may be a terminal device separate from the facility management terminal 3. In this case, the facility management terminal 3 functions as a management device that manages various types of information, and similar to the output process for the kitchen terminal 4, transmits the reception information (accounting information, reservation information, delivery information, etc.) and information on the output mode associated with the reception information (output mode information) to the cash register terminal, and causes the cash register terminal to output the reception information in the output mode. The cash register terminal may display the reception information on a display unit or print it on paper.

By the way, one kitchen terminal 4 or a plurality of kitchen terminals 4 may be arranged depending on the business type, scale, etc. of the facility. When a plurality of kitchen terminals 4 are arranged in a facility, for example, when a reservation is received, the facility management system 1 sends the reservation information S1 regarding the reservation to the most kitchen staff member among the plurality of kitchen terminals 4. The order form may be output from a nearby kitchen terminal 4 or from the kitchen terminal 4 that outputs the most order forms T1. Thereby, the reservation information S1 can be grasped quickly and reliably.

As another embodiment of the present invention, the output processing unit 316 may perform output processing to output the reservation information S1 at the kitchen terminal 4 as follows. Note that the example of the output processing shown below can also be applied to output processing for outputting the delivery information B1 at the kitchen terminal 4 and output processing for outputting the reservation information S1 at the cash register terminal.

For example, the output processing unit 316 may repeatedly output the reservation information S1 so that the shorter the remaining time from the current date and time to the scheduled arrival time (scheduled usage date and time) of the facility included in the reservation, the higher the output (printing) frequency of the reservation information S1 at the kitchen terminal 4. For example, if the remaining time at the time the acquisition processing unit 311 acquires the reservation information is "1 hour", the output processing unit 316 may repeatedly output the reservation information S1 at a cycle (interval) of "3 minutes". On the other hand, for example, if the remaining time at the time the acquisition processing unit 311 acquires the reservation information is "30 minutes", the output processing unit 316 may repeatedly output the reservation information S1 at a cycle (interval) of "1 minute".

Further, the output processing unit 316 may repeatedly output the reservation information S1 so that the output frequency of the reservation information S1 at the kitchen terminal 4 increases as the remaining time becomes shorter over time. In the above example, the output processing unit 316 shortens the output cycle of the reservation information S1 as the remaining time becomes shorter over time from "1 hour".

Further, the output processing unit 316 may output (print) the reservation information S1 so that the shorter the remaining time, the more emphasized the display mode of the reservation information S1 on the kitchen terminal 4 is. For example, if the remaining time is “1 hour” at the time when the acquisition processing unit 311 acquires the reservation information, the output processing unit 316 selects the reservation information S1 with a small exclusive area, font size, etc. in the order form T1. Display. On the other hand, if the remaining time is "30 minutes" at the time when the acquisition processing section 311 acquires the reservation information, the output processing section 316 outputs reservation information S1 that has a large exclusive area, font size, etc. in the order form T1. Display. Further, the output processing unit 316 may change the display content of the reservation information S1 depending on the remaining time.

Further, the output processing unit 316 may output the reservation information S1 so that the display mode of the reservation information S1 on the kitchen terminal 4 is emphasized as the remaining time becomes shorter over time. In the above example, the output processing unit 316 increases the size (exclusive area, font size, etc.) of the reservation information S1 in the order form T1 as the remaining time decreases over time from "1 hour". . Further, the output processing unit 316 may change the background color or shading of the text color or display brightness of the reservation information S1 in the order form T1 as the remaining time becomes shorter over time.

With the above configuration, kitchen staff can easily recognize when there is a reservation that requires prompt preparation for a store visit, such as a same-day reservation or a last-minute reservation. It can be carried out. Note that, as described above, the notification processing unit 313 may display the reservation information S1 on the operation display unit 33 by changing the notification frequency or display mode based on the remaining time.

Furthermore, the output processing unit 316 may cause the kitchen terminal 4 to output the reservation information S1 based on the remaining time and the remaining number of facilities that can be reserved at the current date and time (reservable number). good. Specifically, when the remaining time is within a predetermined time and the number of available reservations is less than a predetermined number, the output processing unit 316 causes the kitchen terminal 4 to output reservation information S1, and the remaining time is within a predetermined time. If the number of reservations possible is within the predetermined number and the number of reservations possible is greater than or equal to the predetermined number, the reservation information S1 is not outputted at the kitchen terminal 4. Further, the output processing unit 316 determines that when the remaining time is within a predetermined time and the number of available reservations is greater than or equal to a predetermined number, the remaining time is within a predetermined time and the number of available reservations is less than a predetermined number. The reservation information S1 may be output in a different output manner from the output manner of the reservation information S1 in this case. Further, the output processing unit 316 may cause the kitchen terminal 4 to output the reservation information S1 so that the smaller the number of reservations possible, the higher the output frequency of the reservation information S1 or the more emphasized the display mode. good.

The output processing unit 316 may also cause the kitchen terminal 4 to output reservation information S1 based on the remaining time and the current time zone of the facility's operating hours. Specifically, the output processing unit 316 causes the kitchen terminal 4 to output reservation information S1 when the remaining time is within a predetermined time and the current time zone is a busy time zone (lunch time, dinner time, etc.), and does not cause the kitchen terminal 4 to output reservation information S1 when the current time zone is not a busy time zone. The output processing unit 316 may also cause the kitchen terminal 4 to output reservation information S1 in an output mode different from the output mode of reservation information S1 when the current time zone is a busy time zone when the current time zone is not a busy time zone. The output processing unit 316 may further cause the kitchen terminal 4 to output reservation information S1 in a manner such that the shorter the remaining time is, the more frequently the reservation information S1 is output or the display mode is emphasized.

Further, the output processing unit 316 may cause the kitchen terminal 4 to output the reservation information S1 based on the remaining time and the contents of the "course" included in the reception information. Specifically, if the remaining time is within a predetermined time and the content of the "course" is a course that cannot be prepared in a short period of time, such as a course that requires complicated time and effort, the output processing unit 316 outputs the following information: The reservation information S1 may be outputted at the kitchen terminal 4 so that the frequency of output of the reservation information S1 is increased or the display mode is emphasized compared to the case of "seats only". Further, in the above example, the output processing unit 316 causes the kitchen terminal 4 to output the reservation information S1 so that the more the number of people making reservations, the higher the output frequency of the reservation information S1 or the more emphasized the display mode. You can. As a result, even if a time-consuming course is reserved for multiple people (for example, four people), the kitchen staff and employees can respond appropriately.

1: Facility management system 2: Reservation management device 3: Facility management terminal 4: Kitchen terminal 5: Employee terminal 211: Reservation processing section 212: Display processing section 213: Notification processing section 311: Acquisition processing section 312: Display processing section 313 : Notification processing unit 314 : Type determination processing unit 315 : Status determination processing unit 316 : Output processing unit 317 : Accounting processing unit 411 : Acquisition processing unit 412 : Output processing unit

Claims (10)

an acquisition processing unit that acquires reception information accepted at the facility, including order information and reservation information including the number of people making reservations and the scheduled time of arrival ;
a type determination processing unit that determines whether the type of the reception information acquired by the acquisition processing unit is an order or a reservation for the facility ;
When the type of the reception information determined by the type determination processing unit is the order, the order information is output from an output terminal in a first output mode, and the reception information determined by the type determination processing unit output for outputting the reservation information including the number of people making reservations and the scheduled arrival time from the same output terminal in a second output mode different from the first output mode when the type of is a reservation for the facility; a processing section;
A facility management system equipped with an acquisition processing unit that acquires reception information accepted at the facility, including delivery information and reservation information including the number of people making reservations and the scheduled time of arrival ;
a type determination processing unit that determines whether the type of the reception information acquired by the acquisition processing unit is delivery or reservation for the facility ;
When the type of the reception information determined by the type determination processing unit is the delivery, outputting the delivery information from the output terminal in a first output mode, and the reception information determined by the type determination processing unit outputting the reservation information including the number of people making the reservation and the scheduled time of visit from the same output terminal in a second output mode different from the first output mode when the type of is a reservation for the facility; a processing section;
A facility management system equipped with an acquisition processing unit that acquires reception information received at the facility, the reception information including transaction information, the number of people making a reservation, and the scheduled arrival time ;
a type determination processing unit that determines whether the type of the reception information acquired by the acquisition processing unit is a transaction or a reservation for the facility ;
an output processing unit that, when the type of the reception information determined by the type determination processing unit is the transaction, outputs the transaction information from an output terminal in a first output mode, and, when the type of the reception information determined by the type determination processing unit is a reservation for the facility, outputs the reservation information, including the number of people making a reservation and the scheduled arrival time, from the same output terminal in a second output mode different from the first output mode ;
A facility management system equipped with: The output processing unit further includes:
When the type of the reception information determined by the type determination processing unit is a change or cancellation of a reservation for the facility, the reservation information including the number of people making the reservation and the scheduled time of arrival is sent from the same output terminal, Output in a third output mode different from the first output mode and the second output mode,
outputting the reservation information when an unconfirmed state in which the reservation corresponding to the reservation information is not confirmed on the output terminal continues for a predetermined time;
The facility management system according to any one of claims 1 to 3. an acquisition step of acquiring reception information accepted at the facility, including order information and reservation information including the number of people making reservations and the scheduled time of arrival ;
a type determination step of determining whether the type of the reception information acquired in the acquisition step is an order or a reservation for the facility ;
When the type of the reception information determined in the type determination step is the order, the order information is output from the output terminal in a first output mode, and the type of the reception information determined in the type determination step is is a reservation for the facility, outputting the reservation information including the number of people making the reservation and the scheduled arrival time from the same output terminal in a second output mode different from the first output mode; ,
A facility management method performed by one or more processors. an acquisition step of acquiring reception information accepted at the facility, including delivery information and reservation information including the number of people making reservations and the scheduled time of arrival ;
a type determination step of determining whether the type of the reception information acquired in the acquisition step is delivery or reservation of the facility ;
When the type of the reception information determined in the type determination step is the delivery, the delivery information is output from the output terminal in a first output mode, and the type of the reception information determined in the type determination step is is a reservation for the facility, outputting the reservation information including the number of people making the reservation and the scheduled arrival time from the same output terminal in a second output mode different from the first output mode; ,
A facility management method performed by one or more processors. an acquisition step of acquiring reception information accepted at the facility, including accounting information and reservation information including the number of people making reservations and the scheduled time of arrival ;
a type determination step of determining whether the type of the reception information acquired in the acquisition step is accounting or reservation of the facility ;
When the type of the reception information determined in the type determination step is the accounting, the output terminal outputs the accounting information in a first output mode, and the type of the reception information determined in the type determination step is is a reservation for the facility, outputting the reservation information including the number of people making the reservation and the scheduled arrival time from the same output terminal in a second output mode different from the first output mode; ,
A facility management method performed by one or more processors. an acquiring step of acquiring reception information accepted at the facility, the reception information including order information, the number of people in a reservation, and a scheduled arrival time ;
a type determination step of determining whether the type of the reception information acquired in the acquisition step is an order or a reservation for the facility ;
an output step of outputting the order information from an output terminal in a first output mode when the type of the reception information determined in the type determination step is the order, and outputting the reservation information including the number of people making the reservation and the scheduled arrival time from the same output terminal in a second output mode different from the first output mode when the type of the reception information determined in the type determination step is a reservation for the facility;
A facility management program for causing one or more processors to execute the above. an acquisition step of acquiring reception information accepted at the facility, including delivery information and reservation information including the number of people making reservations and the scheduled time of arrival ;
a type determination step of determining whether the type of the reception information acquired in the acquisition step is delivery or reservation of the facility ;
When the type of the reception information determined in the type determination step is the delivery, the delivery information is output from the output terminal in a first output mode, and the type of the reception information determined in the type determination step is is a reservation for the facility, outputting the reservation information including the number of people making the reservation and the scheduled arrival time from the same output terminal in a second output mode different from the first output mode; ,
A facility management program that causes one or more processors to execute. an acquisition step of acquiring reception information accepted at the facility, including accounting information and reservation information including the number of people making reservations and the scheduled time of arrival ;
a type determination step of determining whether the type of the reception information acquired in the acquisition step is accounting or reservation of the facility ;
When the type of the reception information determined in the type determination step is the accounting, the output terminal outputs the accounting information in a first output mode, and the type of the reception information determined in the type determination step is is a reservation for the facility, outputting the reservation information including the number of people making the reservation and the scheduled arrival time from the same output terminal in a second output mode different from the first output mode; ,
A facility management program that causes one or more processors to execute.

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