JP6433043B2 - Reservation information processing apparatus, reservation information processing method, and program - Google Patents

Description

  The present invention relates to an apparatus for managing reservations at restaurants and the like.

  As a conventional technology, a restaurant reservation / management system using an information system for making reservations, receiving orders, and placing orders for a large number of restaurants and customers, and supervising the restaurants connected to the information system A store service site is known that performs a reservation order by a reservation search by the information system from the customer and a response to the reservation, and performs an operation of placing an order to the reserved restaurant based on the contents of the reservation order. It was. (For example, refer to Patent Document 1).

JP 2001-350997 A (first page, FIG. 1 etc.)

  However, the conventional technique has a problem that reservations at restaurants cannot be appropriately processed.

  For example, in the past, when a user tries to reserve a desired seat, a store clerk or the like cannot easily check whether the seat is currently being used by a user who is currently in the store. There is a problem that a reservation for the time zone immediately after the current time may be set for the seat used by the.

  The reservation information processing apparatus of the present invention shows a use location storage unit that stores use location information, which is information related to one or more use locations that are available to a user in a restaurant, and a user reservation in a restaurant. Information, a reservation information storage unit for storing reservation information, which is information having use point information regarding a use point reserved by the user, and a use point relating to a use point used by a user visiting the restaurant The usage status storage unit that stores usage status information that is information, and the usage status information about the usage location used by the user visiting the restaurant, and the usage status information that has usage location information Reservation inquiry information for accepting reservation inquiry information that is information for inquiring whether or not a user can make a reservation for a restaurant Situation about the usage locations that can be reserved using the usage location information stored in the appendix, usage location storage, usage location information included in the reservation information, and usage location information included in the usage status information The availability information acquisition unit that acquires the availability information that is information indicating the availability, the reservation determination unit that determines whether or not the reservation indicated by the reservation inquiry information is available using the availability information, and the determination result of the reservation determination unit An output unit for outputting, a reservation instruction receiving unit for receiving a reservation instruction as an instruction for accumulating reservation information when the reservation determining unit determines that reservation is possible, and reservation information corresponding to the reservation instruction is stored in the reservation information A reservation information processing apparatus including a reservation information storage unit that stores information in a storage unit.

  With this configuration, it is possible to determine whether or not a new reservation can be made using the availability information acquired using the reservation information and the current status information, and thus it is possible to appropriately make a reservation at a restaurant.

  Moreover, the reservation information processing apparatus of the present invention is the reservation information processing apparatus according to the reservation information processing apparatus, wherein the usage location information is identification information of the usage location.

  With this configuration, it is possible to appropriately make a reservation in consideration of individual usage locations.

  Moreover, the reservation information processing apparatus of the present invention includes a matrix reservation information storage unit in which the reservation information processing apparatus stores matrix reservation information, which is information having user identification information of a user who waits for a vacant place in a restaurant. A reservation screen storage for storing information on a reservation screen, which is a screen for receiving a reservation instruction, and a matrix reservation for storing information on a matrix reservation screen, which is a screen for receiving a matrix reservation instruction, which is an instruction for accumulating matrix reservation information A screen storage unit, and the output unit outputs the reservation screen stored in the reservation screen storage unit when the reservation determination unit determines that the reservation is possible, and the reservation determination unit determines that the reservation is not possible The matrix reservation screen stored in the matrix reservation screen storage section is output to the reservation instruction reception section, which receives the reservation instruction via the reservation screen, and the matrix reservation screen via the matrix reservation screen. A queue reservation instruction accepting unit that accepts shows a further reservation information processing apparatus that includes a queue reservation information storage section for storing a queue reservation information corresponding to the queue reservation instruction to the queue reservation information storage unit.

  With this configuration, when a reservation cannot be made, the user can be prompted to make a reservation, and the user can be prevented from reserving another restaurant.

  According to the reservation information processing apparatus and the like according to the present invention, reservations at restaurants can be appropriately processed.

Block diagram of a reservation information processing apparatus in an embodiment of the present invention Flow chart for explaining the operation of the reservation information processing apparatus The figure which shows the conceptual diagram of the reservation system provided with the reservation information processing apparatus The figure which shows the use status management information of the reservation information processing apparatus The figure which shows the order history management information of the reservation information processing apparatus The figure which shows the reservation management information of the reservation information processing apparatus The figure which shows the use location management information of the reservation information processing apparatus The figure which shows the example of a display of the screen which the reservation information processing apparatus output The figure which shows the availability information of the reservation information processing apparatus The figure which shows the example of a display of the screen which the reservation information processing apparatus output The figure which shows the example of a display of the screen which the reservation information processing apparatus output The figure which shows the reservation information management information of the reservation information processing apparatus The figure which shows the example of a display of the screen which the reservation information processing apparatus output The figure which shows the matrix reservation information management information of the reservation information processing apparatus The figure which shows an example of the external appearance of the computer system in embodiment of this invention The figure which shows an example of a structure of the computer system in the embodiment

  Hereinafter, embodiments of a reservation information processing apparatus and the like will be described with reference to the drawings. In addition, since the component which attached | subjected the same code | symbol in embodiment performs the same operation | movement, description may be abbreviate | omitted again.

(Embodiment)
FIG. 1 is a block diagram of a reservation information processing apparatus 1 according to an embodiment of the present invention.

The reservation information processing apparatus 1 includes a usage location storage unit 11, a reservation information storage unit 12, a usage status storage unit 13, a usage status reception unit 14, a reservation inquiry information reception unit 15, a vacancy status information acquisition unit 16, a reservation determination unit 17, Reservation screen storage unit 18, matrix reservation screen storage unit 19, output unit 20, matrix reservation information storage unit 21, reservation instruction reception unit 22, reservation information storage unit 23, matrix reservation instruction reception unit 24, and matrix reservation information storage unit 25.

  The usage location information is stored in the usage location storage unit 11. The usage location information is information relating to one or more usage locations in the restaurant. A use location is a location where a user in a restaurant can use, for example, a seat, a table, a private room, or the like. The usage location information is, for example, usage location identification information. The usage location identification information is, for example, a seat number, a seat code, a table number, a private room name, a private room number, a tatami room name, or the like. A restaurant is a restaurant or the like that provides food and drink such as a restaurant, a coffee shop, and a tavern. A user is a customer of a restaurant. The user here may be an individual or a group. The usage location identification information may be information indicating the number of usage locations. The number of places used is, for example, the number of seats in a restaurant, the number of tables, the number of private rooms, the number of seats, and the like. In the usage location storage unit 11, for example, usage location information is stored for all usage locations in the restaurant. For example, when the usage location information is identification information of usage locations, the usage location storage unit 11 stores identification information of all usage locations in the restaurant. When the usage location information is information indicating the number of usage locations in the restaurant, the usage location information storage unit 11 stores usage location information indicating the number of all usage locations in the restaurant. However, the usage location information may be stored in the usage location storage unit 11 for the remaining usage locations excluding some usage locations in the restaurant. This part is, for example, a use location designated in advance, such as a spare seat. When the usage location information is the usage location identification information, the usage location storage unit 11 stores, for example, one or more usage location identification information.

  The use location storage unit 11 is preferably a non-volatile recording medium, but can also be realized by a volatile recording medium. The same applies to other storage units.

  The reservation information storage unit 12 stores one or more reservation information. The reservation information is information indicating a user's reservation at the restaurant. The reservation information is, for example, information having usage location information. The usage location information included in the reservation information is usage location information related to the usage location reserved by the user. For example, the usage location information included in the reservation information is identification information of the usage location reserved by the user. For example, the usage location information included in the reservation information may be the number of usage locations reserved by the user. The reservation information may further include user identification information of the reserved user. The user identification information is user identification information, such as a user name, a user membership number, a mobile phone number, and an e-mail address. The user identification information included in the reservation information is user identification information of the reserved user. The reservation information may include information indicating the reserved time zone. The reserved time zone is, for example, a time zone during which the reservation is valid. The information indicating the reserved time zone is, for example, information including information including the start time and end time of the reserved time zone, and information indicating the start time of the time zone and the duration of the time zone. However, the information indicating the reserved time zone may be a time representative of the reserved time zone, and may be, for example, the start time of the time zone or an intermediate time. For example, when the information indicating the reserved time zone is the start time of the reserved time zone, the reserved time zone is determined in advance from the time from the start time to the restaurant end time, or from the start time. It may be a time zone up to the time when a specified constant or indefinite time has passed. In addition, the information indicating the time zone here may include date information and the like. The information indicating the reserved time zone may be, for example, names of time zones such as morning, afternoon, first half, second half, lunch time, coffee time, dinner time, and the like. In this case, for example, this name is associated with the actual time zone in advance. In addition, the reservation information may include information indicating the number of people who have made reservations, information indicating the order contents of food and drink, and information indicating requests regarding food and drinks and services from users and the like. Further, the reservation information may include information that can be used for subsequent sales promotion activities, such as the purpose of use of the restaurant.

  The usage status storage unit 13 stores one or more usage status information. The usage status information is information having usage location information regarding one or more usage locations used by a user visiting a restaurant. The usage status information is, for example, information having usage location information that is identification information of one or more usage locations used by a user visiting a restaurant. Moreover, utilization status information is information which has the utilization location information which shows the number of 1 or 2 or more utilization locations which the user who has visited the restaurant uses, for example. The usage status information may be, for example, information including user identification information of a user visiting a restaurant and usage location information regarding one or more usage locations used by the user. The usage status information may further include information on the visit time of the user. The visit time may be considered as the time when the user starts using the use location or the time corresponding to it. Further, the usage status information may further include order history information that is information indicating food and drink ordered by the user. The order history information is information indicating food and drink ordered by the user. The order history information includes, for example, identification information of food and drink ordered by the user and information such as the quantity of the food and drink. Further, the order history information may include information indicating the order and time when the order is placed. In addition, after the user leaves the restaurant or finishes paying for the food and drink, the usage status information including the user identification information of the user may be deleted. Or you may make it give information, such as a flag and a store closing time, to show that it is information which is not used by the process etc. which acquire the vacancy status information mentioned later to this usage status information.

  The usage status reception unit 14 receives usage location information relating to usage locations used by users who visit restaurants. The usage status reception unit 14 may receive, for example, user identification information of a user visiting a restaurant and usage location information regarding a usage location used by the user. The usage location information related to the usage location used by the user is, for example, identification information of the usage location used by the user. The usage location information regarding the usage location used by the user may be information indicating the number of usage locations used by the user, for example. The usage status reception unit 14 accumulates usage status information having the received usage location information in the usage status storage unit 13. For example, the usage status receiving unit 14 may accumulate usage status information including the received user identification information and usage location information in the usage status storage unit 13. Further, the usage status reception unit 14 acquires the time immediately before storing the usage status information from a clock (not shown) or an NTP (Network Time Protocol) server (not shown), and the usage status information including this time is obtained. You may make it accumulate. In addition, the usage status reception unit 14 further receives the identification information of the food and drink ordered by the user and the information such as the quantity of the food and beverage, and further includes order history information including the received information. Information may be accumulated. In addition, after accumulating usage status information having user identification information, etc., additional information such as identification information of food and drink ordered by the user and the quantity of the food and drink is received, and order history information having these information May be added to the usage status information having the user identification information of the user who placed the order. The food / beverage identification information is, for example, a food / beverage name or a code assigned to the food / beverage.

  The reception here is a concept including reception of information input from an input device such as a keyboard, a mouse, and a touch panel, reception of information transmitted via a wired or wireless communication line, and the like. For example, the usage status reception unit 14 may receive user identification information and usage location information transmitted from a portable information terminal (not shown) or the like. This portable information terminal may be, for example, a terminal for making an order used by a user, or a terminal for receiving an order used by a restaurant clerk.

  The input means for user identification information and usage location information may be anything such as a numeric keypad, keyboard, mouse, or menu screen. The usage status reception unit 14 can be realized by a device driver for input means such as a numeric keypad or a keyboard, control software for a menu screen, a communication device, its device driver, or the like.

  The reservation inquiry information receiving unit 15 receives reservation inquiry information that is information for inquiring whether or not a user can make a reservation for a restaurant. The reservation availability information is, for example, information including information indicating that a reservation availability inquiry is performed. The reservation inquiry information may be considered as information including information (for example, a command or the like) that instructs to inquire whether reservation is possible. For example, the reservation inquiry information may include user identification information of the user. This user is, for example, a user whose reservation is inquired, specifically a user whose reservation is determined. The reservation inquiry information may have a reservation condition. The conditions for reservation include, for example, information indicating a time zone desired to be reserved, use location information regarding a use location such as a seat to be reserved, the number of reserved people, whether or not a non-smoking seat is designated, and the like. The usage location information regarding the usage location such as a seat to be reserved is specifically the identification information of the usage location to be reserved and the number of usage locations to be reserved. The information indicating the time slot to be reserved may be, for example, the reservation start time, specifically the time when the user visits the store. The time here is a concept including a date. Here, it may be considered that the reservation inquiry information receiving unit 15 receives user identification information, reservation conditions, and the like as reception of reservation inquiry information. In this case, it is not necessary to include information instructing to inquire whether reservation is possible.

  The reception of the request information here and the input means thereof are the same as the reception and input means described in the above-described usage status reception unit 14. The reservation inquiry information receiving unit 15 can be realized by a device driver of input means such as a numeric keypad or a keyboard, control software for a menu screen, or the like.

  The vacancy status information acquisition unit 16 can make a reservation by using the usage location information stored in the usage location storage unit 11, the usage location information included in the reservation information, and the usage location information included in the usage status information. Free space information, which is information indicating the status of the usage location, is acquired. The availability information may be information including the number of use locations that can be reserved, or information including identification information of one or more use locations that can be reserved. Further, the availability information may be information indicating the presence / absence of a useable part that can be reserved. Further, the availability information may be information indicating a reservable time zone. The information indicating the reservable time zone may be information on the start time of the time zone, or information capable of specifying the start time and the end time of the time zone. Further, the availability information may be a combination of two or more of the above information. As a result, the availability information may be information that can be used to determine whether there is a use location that can be reserved.

  Hereinafter, the processing of the availability information acquisition unit 16 will be described with respect to an example where the usage location information is identification information of the usage location. For example, the vacancy status information acquisition unit 16 obtains the usage location information stored in the usage location storage unit 11 by excluding the usage location information included in the reservation information and the usage location information included in the usage status information. The obtained usage location information or the total number thereof is acquired as availability information. In addition, the availability status information acquisition unit 16 calculates the total number of usage location information included in the reservation information and the total usage location information included in the usage status information from the total usage location information stored in the usage location storage unit 11. The number obtained by subtracting and may be acquired as the availability information. Alternatively, if the obtained number is 1 or more, the availability information indicating that there is a useable part that can be reserved is obtained, and if not, the availability information indicating that there is no available useable part is obtained. You may do it.

  When the usage location information is the number of usage locations, the availability information acquisition unit 16 uses the usage location information (here, the number of usage locations) stored in the usage location storage section 11 and included in the reservation information. The number obtained by subtracting the location information and the usage location information included in the usage status information is acquired as the availability status information. Alternatively, if the obtained number is 1 or more, the availability information indicating that there is a useable part that can be reserved is obtained, and otherwise, the availability information indicating that there is no available useable part is obtained. You may get it.

  If the reservation information includes information indicating the time zone in which the reservation is executed, and the reservation inquiry information does not include information indicating the time zone in which the reservation is executed, the availability information acquisition unit 16 further includes: You may make it acquire the information which shows the time slot | zone which can be reserved. Further, the availability information acquisition unit 16 may acquire the information of this time zone for each use location information. The information indicating the time zone includes, for example, information indicating the reserved time zone included in the reservation information associated with one or a plurality of usage location information, and the usage status associated with the same usage location information as described above. It can be acquired by detecting a time zone of a predesignated length that does not overlap any of the information indicating the time zone currently used by the user indicated by the information. It should be noted that the reserved time zone may be a time zone estimated by a rule or the like designated in advance from the reservation start time. This rule is, for example, a rule for adding a predetermined length of time. The time zone currently used by the user may also be a time zone estimated from the user's visit time according to the same rules specified in advance. The same applies to the following.

  Also, consider a case where the reservation information includes information indicating a time zone in which the reservation is executed, and the reservation inquiry information also includes information indicating the time zone as a condition for the reservation. In this case, the availability information acquisition unit 16 uses, for example, the usage location information included in the reservation information in the time zone that overlaps the time zone indicated by the reservation inquiry information from the usage location information stored in the usage location storage unit 11; The usage location information included in the usage status information in the time zone that overlaps the time zone indicated by the reservation inquiry information is excluded. The overlapping time zone here may be considered as a concept including at least partly overlapping. The same applies to the following. Then, the obtained usage location information or the total number thereof may be acquired as availability information. Further, if the obtained number is 1 or more, the availability information acquisition unit 16 may acquire availability information indicating that there is a use location that can be reserved. Alternatively, from the total number of usage location information stored in the usage location storage unit 11, the total number of usage location information included in the reservation information in the time zone that overlaps the time zone indicated by the reservation query information, and the time zone indicated by the reservation query information And the total number of usage location information included in the usage status information in the time zone that overlaps with. And you may make it acquire the number obtained by this as empty condition information. Further, if the obtained number is 1 or more, the availability information acquisition unit 16 may acquire availability information indicating that there is a use location that can be reserved.

  The reservation information in the time zone overlapping with the time zone indicated by the reservation inquiry information is, for example, reservation information including information indicating a time zone having a period overlapping with the time zone indicated by the information indicating the time zone included in the reservation inquiry information. is there. Specifically, if the information indicating the time zone included in the reservation inquiry information and the information indicating the time zone included in the reservation information are both period information, the time zones partially overlap. Alternatively, when the lengths overlap by a predetermined length or more, the availability information acquisition unit 16 may determine that the periods overlap as described above. Here, the period information is information that can specify the start time and end time of the period. Further, for example, one of the information specifying the time zone of the reservation inquiry information and the information indicating the time zone of the reservation information is information that can specify the start time and end time of the period, and the other is the start time It is assumed that the information specifies one time within the period. In this case, when the time indicated by the information specifying the time is a time within the period indicated by the information that can specify the start time and the end time of the period, the vacancy status information acquisition unit 16 performs the period as described above. May be determined to overlap. Also, if the information specifying the time zone included in the reservation inquiry information and the information indicating the time zone included in the reservation information are both information specifying the time such as the start time, the time difference between them is When the value is equal to or less than a value specified in advance, the availability information acquisition unit 16 may determine that the periods overlap as described above. In addition, when the information indicating the time zone is information indicating the time such as the start time, the time period indicated by the information indicating the time zone is set to a predetermined or indefinite length period including the time. In view of this, a process for determining whether or not the above periods overlap may be performed.

  Further, the usage status information in the time zone overlapping with the time zone indicated by the reservation inquiry information is usage status information corresponding to the time zone indicated by the information indicating the time zone included in the reservation inquiry information. This is usage status information associated with a time zone having a period overlapping with the time zone indicated by the information indicating the time zone included in the reservation inquiry information. For example, the vacancy status information acquisition unit 16 includes a period having a length specified in advance with a store visit time included in each usage status information stored in the usage status storage unit 13 as a start time, and reservation inquiry information. It is determined whether or not the time zone indicated by the time zone information has a period that overlaps. The period having a predesignated length with the store visit time as the start time may be considered as a period in which the user currently visiting the store is expected to stay before leaving the store. The length designated in advance may be set to, for example, the average stay time of the user at the restaurant. When there are overlapping periods, the availability information acquisition unit 16 determines that the usage status information including the visit time is usage status information corresponding to information indicating a time zone included in the reservation inquiry information. Also good. In addition, when the information indicating the time zone included in the reservation inquiry information is a time within the time zone such as the start time, the availability status information acquisition unit 16 determines that the period of time designated in advance includes the time. It may be determined whether or not it overlaps with a period having the store visit time as the start time. Note that the usage status information stored in the usage status storage unit 13 that has a store closing time or the like, or that is given a flag as described above, is excluded from this determination process. Also good. The same applies to the following.

  In addition, when the information indicating the time zone included in the reservation inquiry information is a time within a time zone such as the start time of the reservation, the vacancy status information acquisition unit 16 stores each usage status stored in the usage status storage unit 13. It is determined whether or not the difference between the store visit time included in the information and the time indicated by the information indicating the time zone included in the reservation inquiry information is within a predetermined time. Then, when the time is within a predetermined time, the vacancy status information acquisition unit 16 uses the usage status information including the store visit time as usage status information corresponding to the information indicating the time zone included in the reservation inquiry information. You may judge that there is.

  In addition, for example, the availability information acquisition unit 16 determines that the difference between the start time of the time zone indicated by the information indicating the time zone indicated by the reservation inquiry information and the time when the reservation inquiry information is received is within a predetermined time. In some cases, the usage status information stored in the usage status storage unit 13 may be determined as usage status information corresponding to information indicating the time zone of the reservation inquiry information. In the above, the current time may be used instead of the time when the reservation inquiry information is received.

  The availability information acquisition unit 16 further determines the presence / absence of usage location information that matches conditions other than the time zone included in the reservation inquiry information, and indicates that there is a usage location that can be reserved when there is usage location information. The availability information may be acquired. For example, it is assumed that the reservation inquiry information includes usage location information that is identification information of a usage location to be reserved. In this case, the vacancy status information acquisition unit 16 determines whether or not the usage location information that matches the usage location information included in the reservation inquiry information is included in the reservation information and the usage status information. If not included, the availability information acquisition unit 16 acquires availability information indicating that there is a usage location indicated by the usage location information. If included, the usage location indicated by the usage location information indicates the usage location. You may make it acquire the availability information which shows that there is no. In addition, for example, it is assumed that the reservation information includes information indicating a time zone in which the reservation is executed, and the reservation inquiry information includes information indicating the time zone as a condition for the reservation. In this case, the vacancy status information acquisition unit 16 includes, for example, use location information that is identification information of a use location included in the reservation information corresponding to information indicating a time zone included in the reservation inquiry information, and reservation inquiry information. Usage point information that matches the usage point information included in the reservation inquiry information is included in the usage point information that is identification information of the usage point included in the usage status information corresponding to the information indicating the included time zone. Determine whether or not. If not included, the availability information acquisition unit 16 acquires availability information indicating that there is a usage location indicated by the usage location information. If included, the usage location indicated by the usage location information indicates the usage location. You may make it acquire the availability information which shows that there is no.

  In addition, in a restaurant, when reservations that can be accepted are limited only to reservations on the day, and further, the number of users who use one usage location is limited to one person or one day, the availability information acquisition unit 16 Does not have to use the information indicating the time zone as described above when acquiring the availability information. This is because, when acquiring the availability information, the availability information acquisition unit 16 only needs to determine whether there is reservation or use on the day. The same applies to a case where the reservation that can be accepted is limited to the reservation immediately after the present.

  The availability information acquisition unit 16 normally performs a process of acquiring availability information when the reservation inquiry information reception unit 15 receives reservation inquiry information.

  The availability information acquisition unit 16 can be usually realized by an MPU, a memory, or the like. The processing procedure of the availability information acquisition unit 16 is usually realized by software, and the software is recorded on a recording medium such as a ROM. However, the availability information acquisition unit 16 may be realized by hardware (a dedicated circuit).

  The reservation determination unit 17 determines whether or not the reservation indicated by the reservation inquiry information is possible using the availability information. For example, the reservation determination unit 17 obtains availability information indicating that there is one or more usage location information when the availability status acquisition unit 16 acquires the availability status, or availability status having one or more available usage location information. When information is acquired, it is determined that a reservation is possible. In addition, the reservation determination unit 17 determines that a reservation is possible when it acquires availability information indicating that there is use location information that satisfies the reservation conditions included in the reservation inquiry information. Further, when the usage location information is identification information of the usage location, the reservation determination unit 17 includes the reservation location information included in the reservation inquiry information in the usage location information included in the availability status information acquired by the availability status information acquisition unit 16. It may be determined whether usage location information that satisfies the condition is included, and if included, it may be determined that the reservation is possible, and if not included, it may be determined that the reservation is not possible. For example, when the usage location information is the usage location identification information, the reservation determination unit 17 includes the reservation included in the reservation inquiry information in the usage location information included in the availability information acquired by the availability information acquisition unit 16. It is determined whether there is usage location information that matches the usage location information that is the condition of the above, and if there is, it is determined that a reservation is possible. In addition, for example, the reservation determination unit 17 includes the number of usage points to be reserved, which are the reservation conditions included in the reservation inquiry information, in the usage point information included in the availability information acquired by the availability information acquisition unit 16. It is determined whether or not there is a matching number of pieces of usage location information. If there is a match, it is determined that a reservation is possible. The usage location in this case is, for example, a seat or a table. The number of usage locations to be reserved may be considered as the number of reservations or the number of reservation groups.

  The reservation determination unit 17 can be usually realized by an MPU, a memory, or the like. The processing procedure of the reservation determination unit 17 is usually realized by software, and the software is recorded in a recording medium such as a ROM. However, the reservation determination unit 17 may be realized by hardware (a dedicated circuit).

  The reservation screen storage unit 18 stores information on a reservation screen that is a screen for receiving a reservation instruction. The reservation instruction is an instruction to make a reservation. The reservation screen is an interface screen for receiving a reservation instruction, for example. For example, the reservation screen may have an input field and a button for receiving a reservation instruction. The reservation screen information is information for outputting the reservation screen. The information on the reservation screen is, for example, image data, HTML data, XML data, etc. constituting the reservation screen. The storage here is a concept including temporary storage.

  It should be noted that immediately before the output unit 20 outputs the reservation screen, the output screen generation unit (not shown) prepares template information prepared in advance, and the usage location information of the available usage locations acquired by the availability information acquisition unit 16 May be used to generate a reservation screen having information on available usage locations. The information on the useable part that can be reserved is, for example, identification information on the useable part that can be reserved or the number of useable parts that can be reserved. The output screen generation unit may temporarily store the reservation screen in the reservation screen storage unit 18, and the output unit 20 may read and output the reservation screen. The template information may be stored in advance in a template information storage unit (not shown). For example, when the usage location information is identification information of the usage location, an output screen generation unit (not shown) can make a reservation by placing reservationable usage location information on a predesignated list in the template information. A reservation screen having a list of usage location information may be generated. Alternatively, when the usage location information is identification information of the usage location, a position where the reservation image generation unit (not shown) indicates the usage location corresponding to the usage location information that can be reserved in the template information having a floor plan and a floor plan in the restaurant May be changed to an output mode indicating that it is a useable part that can be reserved, so that a floor plan or a floor plan that can visually identify the useable part that can be reserved may be generated. Changing the output mode means, for example, highlighting by partially changing a color such as a background color or arranging an image that has been transferred in advance. In addition, when the usage location information is identification information of the usage location, for example, the position indicating the usage location corresponding to the usage location information that can be reserved is changed to an output mode indicating that the usage location can be reserved. This is a concept including changing the position indicating the usage location corresponding to the usage location information that cannot be reserved to an output mode indicating that the usage location cannot be reserved.

  The matrix reservation screen storage unit 19 stores information on a matrix reservation screen that is a screen for receiving a matrix reservation instruction. The matrix reservation instruction is an instruction to accumulate the matrix reservation information. The queue reservation information is information having user identification information of a user who waits for a vacant place in a restaurant. The queue reservation information is information for managing users who are waiting in a so-called queue. The queue may be considered as waiting for cancellation. The vacant use location is, for example, a use location that is not reserved and is considered that the user currently visiting the store is not staying. The vacant usage location here may be, for example, a vacant usage location in the time zone indicated by the information indicating the time zone included in the reservation inquiry information described above. Moreover, the use location satisfying the reservation condition included in the reservation inquiry information may be vacant. For example, the vacant usage location may be a vacant usage location that the user wants to reserve, or may be a vacant unspecified usage location in a restaurant. The queue reservation screen is, for example, an interface screen for receiving a queue reservation instruction. For example, the reservation screen may have an input field and a button for receiving a reservation instruction. The information on the queue reservation screen is information for outputting the queue reservation screen. The information on the queue reservation screen is, for example, image data, HTML data, XML data, or the like constituting the queue reservation screen. The storage here is a concept including temporary storage.

  The output unit 20 performs output according to the determination result of the reservation determination unit 17. For example, the output unit 20 reads and outputs the reservation screen stored in the reservation screen storage unit 18 when the reservation determination unit 17 determines that the reservation is possible. For example, when the reservation determination unit 17 determines that reservation is not possible, the output unit 20 outputs the matrix reservation screen stored in the matrix reservation screen storage unit 19. In addition, the output unit 20 is information indicating whether or not reservation is possible, which is a determination result of the reservation determining unit 17, for example, a character string indicating whether or not reservation is possible, and an image read from a storage medium (not shown) corresponding to whether or not reservation is possible. May be output.

  The output unit 20 outputs a reservation screen in which user identification information included in the reservation inquiry information, usage location information, information indicating a time zone, and the like are arranged in a predetermined input field of the reservation screen. Also good. The same applies to the queue reservation screen.

  Output here refers to display on a display, projection using a projector, printing to a printer, sound output, transmission to an external device, storage in a recording medium, and output to other processing devices or other programs. It is a concept that includes delivery of processing results. For example, the output unit 20 may transmit an output corresponding to the determination result to an information processing terminal for receiving an order or the like (not shown).

  The output unit 20 may be considered as including or not including an output device such as a display or a speaker. The output unit 20 can be realized by output device driver software, or output device driver software and an output device.

  The matrix reservation information storage unit 21 stores one or more matrix reservation information. The matrix reservation information stored in the matrix reservation information storage unit 21 may include, for example, usage location information and information indicating the order in which the matrix reservation information is accumulated. In the matrix reservation information storage unit 21, for example, for each piece of usage location information, matrix reservation information for the usage location indicated by the usage location information is stored in association with information indicating the order in which the matrix reservation information is accumulated. ing. The information indicating the order may be any information that can determine the relative order of the accumulated matrix reservation information, for example, information including serial numbers in ascending order or descending order, or information indicating the accumulated time. Also good.

  The reservation instruction receiving unit 22 receives a reservation instruction that is an instruction for storing reservation information. For example, the reservation instruction receiving unit 22 receives a reservation instruction when the reservation determining unit 17 determines that the reservation requested by the reservation inquiry information is possible. For example, the reservation instruction receiving unit 22 receives a reservation instruction via a reservation screen output by the output unit 20. Accepting via a reservation screen may be considered as accepting a reservation instruction using the reservation screen as an input interface, or accepting a reservation instruction while the reservation screen is being output. The reservation instruction may include user identification information of a user who makes a reservation. The reservation instruction may have usage location information regarding the usage location to be reserved. The reservation instruction may include information indicating a reservation time zone. In addition, the reservation instruction may include information on the number of reservations.

  For example, the reservation instruction receiving unit 22 may receive a reservation instruction that is an instruction to accumulate reservation information corresponding to reservation inquiry information. The reservation information corresponding to the reservation inquiry information includes, for example, reservation information having user identification information included in the reservation inquiry information, reservation information having usage location information included in the reservation inquiry information, and usage satisfying conditions indicated by the reservation inquiry information. Reservation information or the like having use location information regarding the location. Further, for example, the reservation instruction receiving unit 22 reads out the user identification information, the usage location information, the information indicating the time zone, etc. included in the reservation inquiry information, and receives the reservation instruction having these information. May be.

  Receiving a reservation instruction means receiving information input from an input device such as a keyboard, mouse, or touch panel, receiving information transmitted via a wired or wireless communication line, recording on an optical disk, magnetic disk, semiconductor memory, etc. It is a concept including reception of information read from a medium. The reservation instruction input means may be anything such as a numeric keypad, keyboard, mouse or menu screen. The reservation instruction receiving unit 22 can be realized by a device driver of an input means such as a numeric keypad or a keyboard, control software for a menu screen, or the like.

  The reservation information storage unit 23 stores reservation information corresponding to the reservation instruction in the reservation information storage unit 12. The reservation information storage unit 23 acquires, for example, reservation information including user identification information, usage location information, and information indicating a reservation time zone included in the reservation instruction received by the reservation instruction reception unit 22, and stores the reservation information. Accumulate in unit 12. In addition, the reservation information accumulating unit 23 acquires user identification information included in the reservation inquiry information, use location information, and reservation information having information indicating a reservation time zone, and accumulates it in the reservation information storage unit 12. good. In addition, reservation information including information appropriately read out from information included in the reservation instruction received by the reservation instruction receiving unit and information included in the reservation inquiry information may be acquired and accumulated.

  In addition, if the reservation instruction or reservation inquiry information does not have usage location information, or if the reservation inquiry information does not include the reservation conditions for identifying the usage location, the reservation location that can be reserved From the identification information, the usage location information regarding the usage location to be reserved may be automatically acquired according to a rule specified in advance.

  The reservation information storage unit 23 can be usually realized by an MPU, a memory, or the like. The processing procedure of the reservation information storage unit 23 is usually realized by software, and the software is recorded on a recording medium such as a ROM. However, it may be realized by hardware (dedicated circuit).

  The queue reservation instruction receiving unit 24 receives a queue reservation instruction. For example, when the reservation determination unit 17 determines that the reservation requested by the reservation inquiry information is not possible, the queue reservation instruction reception unit 24 receives a matrix reservation instruction. For example, the matrix reservation instruction receiving unit 24 receives a matrix reservation instruction via the matrix reservation screen output by the output unit 20. The other configuration and processing of the matrix reservation instruction receiving unit 24 are the same as those in the configuration and processing of the reservation instruction receiving unit 22 described above, in which the reservation instruction is replaced with the matrix reservation instruction. Then, detailed explanation is omitted.

  The matrix reservation information storage unit 25 stores the matrix reservation information corresponding to the matrix reservation instruction in the matrix reservation information storage unit 21. The configuration, processing, and the like of the queue reservation information storage unit 25 are the same as the configuration and processing of the reservation information storage unit 23 described above, in which the reservation instruction and the reservation information are replaced with the matrix reservation instruction, the matrix reservation information, and the like. Therefore, detailed description is omitted here.

  Next, the operation of the reservation information processing apparatus 1 will be described using the flowchart of FIG. Here, a case where the usage location information is identification information of the usage location will be described as an example.

  (Step S101) The usage status reception unit 14 determines whether usage status information has been received. If accepted, the process proceeds to step S102. If not accepted, the process proceeds to step S103.

  (Step S102) The usage status receiving unit 14 stores the usage status information received in step S101 in the usage status storage unit 13. Then, the process returns to step S101.

  (Step S103) The usage status receiving unit 14 determines whether or not information indicating that the user visiting the store has left the store has been received. The information indicating that the store has been closed is, for example, information including the user identification information of the user who has left the store and the store closing time acquired from a clock (not shown). If the user has left the store, the process proceeds to step S104. If the user has not left the store, the process proceeds to step S105.

  (Step S104) The usage status reception unit 14 adds the store closing time to the usage status information including the user identification information of the user who has left the store. Then, the process returns to step S101. Note that the usage status receiving unit 14 may delete this usage information.

  (Step S105) The reservation inquiry information reception unit 15 determines whether reservation inquiry information has been received. If accepted, the process proceeds to step S106. If not accepted, the process returns to step S101.

  (Step S106) The vacancy status information acquisition unit 16 acquires vacancy status information using the reservation information and the usage status information.

(Step S107) The reservation determination unit 17 determines whether a reservation is possible using the availability information acquired in step S106. If it is possible, the process proceeds to step S109 ; otherwise, the process proceeds to step S112 .

(Step S109 ) The output unit 20 reads the reservation screen information from the reservation screen storage unit 18 and outputs the reservation screen.

(Step S110 ) The reservation instruction receiving unit 22 determines whether or not a reservation instruction has been received. If accepted, the process proceeds to step S111 . If not accepted, the process returns to step S110 .

(Step S111 ) The reservation information storage unit 23 acquires reservation information corresponding to the reservation instruction received in step S110 , and stores it in the reservation information storage unit 12. Then, the process returns to step S101.

  (Step S <b> 112) The output unit 20 reads and outputs information on the matrix reservation screen from the matrix reservation information storage unit 21.

  (Step S113) The matrix reservation instruction receiving unit 24 determines whether or not a matrix reservation instruction has been received. If accepted, the process proceeds to step S114. If not accepted, the process returns to step S113.

  (Step S114) The matrix reservation information storage unit 25 acquires the matrix reservation information corresponding to the matrix reservation instruction received in step S113, and stores it in the matrix reservation information storage unit 21. Then, the process returns to step S101.

  In the flowchart of FIG. 2, the process is terminated by powering off or a process termination interrupt.

  Hereinafter, a specific operation of the reservation information processing apparatus 1 in the present embodiment will be described.

  FIG. 3 is a conceptual diagram of a reservation system provided with the reservation information processing apparatus 1.

  The information processing system 1000 includes a reservation information processing apparatus 1 used in the restaurant A, and a plurality of information communication terminals 2 held by the store clerk of the restaurant A. Here, for convenience of explanation, a case where there is one information communication terminal 2 is illustrated, but a plurality of information communication terminals 2 may be provided. The reservation information processing apparatus 1 and the information communication terminal 2 are connected by wireless communication via a network as an example. As an example, the information communication terminal 2 is assumed to be a so-called tablet-type terminal equipped with a touch panel or the like.

  In this restaurant A, for example, it is assumed that only reservations on the day can be accepted. Further, it is assumed that the business hours of the restaurant A are from “17:00” to “24:00”. Here, a case where the usage location information is identification information of the usage location will be described as an example.

  First, it is assumed that a user whose user identification information is “U1001” (hereinafter referred to as user “U1001”) visits restaurant A with three people and sits at a table whose table identification information is “T05”. Here, it is assumed that the user identification information is a member number of the restaurant A. For example, the member number is stored in a storage medium (not shown) or the like in association with contact information such as a name, a telephone number or an e-mail address, an address, or the like of a user who is a member. The table identification information is assumed to be a table number. Here, it is assumed that each table in the restaurant is a usage location, and the table identification information is usage location information.

  The store clerk of restaurant A moves to the table of the user “U1001” who visited the store and operates the information communication terminal 2 to display a screen for inputting the user identification information of the user who visited the store and the table number. Then, it is assumed that the store clerk inputs the user identification information “U1001”, the table number “T05”, the number of users “3”, and presses a transmission button (not shown). The user identification information and the table number are transmitted from the information communication terminal 2 to the reservation information processing apparatus 1. The usage status reception unit 14 of the reservation information processing apparatus 1 receives the transmitted user identification information and table number. The usage status reception unit 14 uses the usage status information including the received user identification information, the table number, and the store visit time which is the current time “18:05” acquired from a clock (not shown) or the like. To accumulate. Here, for convenience of explanation, the time information of the same day not including the date and time is used as the time information. However, the date and time information having the date and time information may be used as the time information. .

  FIG. 4 is a diagram showing usage status management information for managing usage status information stored in the usage status storage unit 13. The use status management information has attributes such as “use ID”, “user ID”, “table ID”, “visit time”, “store exit time”, and “number of users”. “Usage ID” is identification information for managing usage status management information. “User ID” is user identification information, “Table ID” is usage location information, “Visiting time” is the visiting time, and “Leaving time” is the closing time. The visit time may be considered the use start time of restaurant A. “Number of users” is the number of users. Here, it is assumed that each row is usage status management information for managing one usage status information. The usage status information may have other attributes. Here, it is assumed that a record of usage status management information having the above “usage ID” “10052” is added to the usage status management information already stored.

  When the user leaves the store, when the store clerk inputs the user identification information of the user as the user identification information of the user leaving the store to the information communication terminal 2, “ The current time acquired from a clock (not shown) is accumulated as the value of “Exit time”.

  Next, for example, when the user “U1001” places an order with the store clerk, the store clerk sends “U1001” as the “user ID” to the information communication terminal 2, the product name of the ordered product, the product code, Enter the number of orders. Here, it is assumed that the input product name is “beer”, the product code is “BR50”, and the number of orders is “3”. The set of input information is transmitted from the information communication terminal 2 to a server or the like (not shown) that accepts a restaurant order. The transmitted information is also transmitted to the information communication terminal 2, and the usage status receiving unit 14 receives the transmitted information. Then, the usage status receiving unit 14 associates the combination of the received product name, product code, and order quantity with the received “user ID” “U1001”, and receives the “user ID” received above. Is stored in the usage status storage unit 13 as order history information of usage status information managed by the usage status management information with “U1001”.

  FIG. 5 shows order history management information for managing the order history information stored in the usage status storage unit 13. The order history management information has attributes of “order history ID”, “use ID”, and “order history”. The “order history” further has attributes of “product name”, “product code”, and “number of orders”. “Order history ID” is identification information for managing records of order history management information. Here, one line in FIG. 5 is considered as one record of order history management information. “Usage ID” is “Usage ID” of usage status management information associated with a record of order history management information, and corresponds to “Usage ID” in FIG. “Order history” is order history information. “Product name”, “product code”, and “number of orders” are pieces of information constituting a set of product name, product code, and number of orders received by the usage status receiving unit 14. Here, it is assumed that a record including the set of information received by the usage status receiving unit 14 is added to the order history management information in which other records have already been stored.

  For example, when the usage status reception unit 14 receives information transmitted from the information communication terminal 2, the usage status management information record having a “user ID” that matches the value of the “user ID” included in this information Then, a record of the usage status management information in which “store closing time” is blank is searched from the usage status management information of FIG. Then, the “use ID” value of the use state management information detected by the search is acquired. The usage status reception unit 14 stores the acquired value in association with other order history information as the “use ID” of the order history management information. As a result, each record of the order history management information is associated with the record of the usage status management information indicated by the value of the “use ID” of each record. That is, the order history information included in one usage status information is the order history management having the same “use ID” as the “use ID” included in one record of the usage status management information for managing the one usage status information. This corresponds to order history information managed by the information record. For example, the order history information managed by the order history management information whose “use ID” is “10059” is the order history information of the use state information managed by the use state management information whose “use ID” is “10059”. It is.

  In addition, since it is a well-known technique about the process which inputs the order of food and drink using the information communication terminal 2, and the structure for implement | achieving the process, detailed description is abbreviate | omitted here.

  FIG. 6 shows reservation management information for managing reservation information stored in the reservation information storage unit 12. The reservation management information has attributes of “reservation ID”, “user ID”, “table ID”, “reservation start time”, and “number of users”. “Reservation ID” is identification information for managing records of reservation management information. “User ID” is user identification information of a reserved user. “Table ID” is table identification information of a reserved table. The “reservation start time” is a start time at which a reservation is executed, and here, it is assumed that a time in 15 minute increments from the normal time within business hours can be specified. “Number of users” is the number of people reserved. Note that one record of the reservation management information is deleted, for example, when the reservation indicated by the reservation information included in the record is executed.

  FIG. 7 is a diagram illustrating usage location management information for managing usage location information stored in the usage location storage unit 11. The usage location management information has attributes of “table ID” and “number of users”. “Table ID” is usage location information, and here, indicates the table number of the table that is the usage location of restaurant A. “Number of users” is the maximum number of users of the table that is the usage location. Here, each row represents one piece of usage location management information.

  Here, for example, it is assumed that an application for today's reservation is made from one user via telephone, e-mail, or the like. It is assumed that the reservation application is a reservation with no time designation, and a designation of “4”, which is the value of the number of people who want to make a reservation, is assumed. Here, in particular, when there is no designation of a time zone for which a reservation is desired, it is assumed that a time zone for which a reservation can be made is inquired for a time zone after today's current time.

  The store clerk who accepted the application displays an input interface screen for making a reservation inquiry on the information communication terminal 2 and inputs information necessary for the inquiry of the reservation.

  FIG. 8 is an input interface screen for making a reservation inquiry displayed on the monitor of the information communication terminal 2.

  In the screen of FIG. 8, the store clerk inputs “not specified” in the reservation start time input field 81, “4” (person) in the reservation number input field 82, and “not specified” in the reservation table input field 83. It is assumed that the “reservation inquiry” button 84 is pressed.

  The information communication terminal 2 transmits the input information to the reservation information processing apparatus 1 as reservation inquiry information. The reservation inquiry information receiving unit 15 of the reservation information processing apparatus 1 receives the reservation inquiry information transmitted from the information communication terminal 2. Since the reservation inquiry information receiving unit 15 has received the reservation inquiry information, the availability information acquisition unit 16 starts acquiring availability information. Here, an inquiry is made as to whether or not a reservation that matches the conditions indicated by the reservation inquiry information is possible. Specifically, the availability information acquisition unit 16 determines whether there is any available table that can be used by four people after the present day.

  First, the vacancy status information acquisition unit 16 starts from the top of the records where the value of “number of users” of the usage location management information shown in FIG. 7 is “4” or more, which is the value of the number of users indicated by the reservation inquiry information. From the first record, “T01” that is the value of “table ID” is acquired. Then, the value of “reservation start time” is acquired from each record whose “table ID” of the reservation management information shown in FIG. 6 is “T01”. Then, the availability information acquisition unit 16 acquires the time at which a predetermined length of time has elapsed from the time indicated by each acquired “reservation start time”. Here, the length designated in advance is 2 hours. In addition, a time at which a predetermined length of time has elapsed is referred to as an expected reservation end time, and a time zone between the reservation start time and the expected reservation end time is referred to as an expected reservation time zone.

  For example, in the reservation management information of FIG. 6, it is assumed that the record whose “table ID” is “T01” is only the record whose “record ID” is “0020”. In this case, the availability information acquisition unit 16 acquires the value “19:30” of “reservation start time” from this record. Then, the availability status information acquisition unit 16 acquires from this “reservation start time” an expected reservation end time “21:30” that is a time obtained by adding 2 hours to this time.

  In the above, if another reservation start time is acquired, an expected reservation end time is also acquired for this reservation start time.

  Further, the vacancy status information acquisition unit 16 sets the value of “Table ID” to “T01” from among the records in which the “exit time” is blank, that is, Null among the current status management information shown in FIG. Find a record that is. The availability information acquisition unit 16 acquires the value of “visit time” of the detected record. Here, the value “17:10” of “visit time” of the record whose “use ID” is “10053” is acquired. Then, the time at which a predetermined length of time has elapsed is acquired from the time indicated by the acquired “store visit time”. Here, the length designated in advance is 2 hours. Here, a time at which a predetermined length of time has elapsed is referred to as an expected closing time, and a time zone between the visiting time and the expected closing time is referred to as an expected use time zone. Here, “19:10” is acquired as the expected closing time.

  Next, the vacancy status information acquisition unit 16 is a continuous time period of a predesignated length that does not overlap with either the above-described expected reservation time zone or the expected usage time zone within the business hours of the restaurant A. Detection is performed. Here, as an example, the length of time specified in advance is 2 hours. Then, for each time zone of 2 hours starting from the current time after the current hour in 15 minute increments, it is sequentially determined whether or not it overlaps with the expected reserved time zone and the expected usage time zone. To do. Here, the start time in 15 minute increments is referred to as a comparison start time. Then, the availability status information acquisition unit 16 acquires the comparison start times when they do not overlap with each other as the start times of the available idle times. The acquired start time is temporarily stored in a storage medium (not shown) in association with the value of “table ID”. The information temporarily stored here is the free space information in this specific example.

  In this specific example, the comparison start time is set to a time of 15 minutes with reference to the hour, but the comparison start time may be set to any time. It may be the time of every n minutes (n is a value from 1 to 30).

  Here, for example, if the current time is “18:25”, the availability information acquisition unit 16 starts from “18:30”, which is the time in 15 minute increments closest to the current time. The above processing is performed. Specifically, the availability information acquisition unit 16 first acquires the time “20:30” when two hours have elapsed from this time, using the time “18:30” as the comparison start time. First, it is determined whether or not the comparison start time is a time within one of the above-described expected reservation time zone and the expected usage time zone. If the comparison start time is a time that coincides with the expected reservation end time, it is determined here that the comparison start time is not a time within the expected reservation time zone. The same applies to the expected closing time. When the comparison start time is a time within one of the time zones, the availability information acquisition unit 16 designates the start time in advance so as not to overlap with either the expected reserved time zone or the expected usage time zone. It is determined that it is not the start time of a continuous time period of a certain length. The same processing is performed for the start time after the next 15 minutes. In addition, when it is not the time of any time zone, the availability status information acquisition unit 16 determines that the time “20:30” when two hours have passed is either the above-mentioned expected reservation time zone or the expected usage time zone. It is determined whether the time is within the time zone. When the time is within any one of the time zones, the availability information acquisition unit 16 sets the start time to a length specified in advance that does not overlap either the expected reservation time zone or the expected usage time zone. It is determined that it is not the start time of the continuous time zone. The same processing is performed for the start time after the next 15 minutes. If it is not the time of any time zone, the availability information acquisition unit 16 acquires this start time as the start time of the available idle time. The acquired start time is temporarily stored in a storage medium or the like (not shown) in association with “T01” which is the value of “table ID”. The same processing is performed for the start time after the next 15 minutes. If the time obtained by adding 2 hours to the start time is a time outside the business hours of restaurant A, the free time detection process for the use location whose “table ID” is “T01” ends. . Here, the availability information acquisition unit 16 uses the above processing to set “21:30”, “21:45”, and “22:00” as the start time of the available idle time. get.

  Similarly, the vacancy status information acquisition unit 16 uses the upper part of the record of “4” or more in which the value of “number of users” of the use location management information shown in FIG. 7 is the value of the number of users indicated by the reservation inquiry information. From the second and subsequent records, the value of “table ID” is sequentially acquired, the same processing as described above is performed, and the start time of the free time is acquired for each “table ID”.

  Here, although description of a specific example is omitted, in FIG. 8, when table identification information is input in the input field 83 of the reservation table, for example, this input table is used instead of the above processing. For the table indicated by the identification information, it is determined whether or not there is a space after the current day. Also, in FIG. 8, when the start time is specified in the reservation start time input field 81, the table is not used in the table within the time specified in advance from the start time of today, for example, instead of the above processing. Judge whether there is.

  FIG. 9 is a diagram showing the availability information acquired and temporarily stored by the availability information acquisition unit 16. The availability information has attributes of “table ID” and “reservable time”. The “table ID” corresponds to the “table ID” in FIG. The “reservable time” is a start time of a free time in which a 2-hour reservation is possible. Here, each line is considered as each record of availability information.

  Next, the reservation determination unit 17 determines whether reservation is possible using the availability information acquired by the availability information acquisition unit 16. Here, since the availability information acquisition unit 16 has acquired availability information having one or more records, the reservation determination unit 17 determines that a reservation is possible.

  Since the reservation determination unit 17 determines that the reservation is possible, the output unit 20 reads the information on the reservation screen for performing the reservation from the reservation screen storage unit 18 and transmits the information to the information communication terminal 2.

  Further, in this specific example, the output unit 20 adds up the “reservable time” values of the availability information in FIG. 9 acquired by the availability information acquisition unit 16 for each time of 15 minutes. And the output part 20 arrange | positions the value obtained by totaling to the template previously stored in the storage medium etc. which are not shown in figure, produces the information of the screen which shows the vacant condition of the restaurant A, and is the same as a reservation screen To the information communication terminal 2. Note that the reservation screen, the screen showing the availability, etc. are composed of data such as an HTML file or image data, for example.

  When the information communication terminal 2 receives the information on the reservation screen and the screen showing the vacancy status transmitted from the output unit 20, the information communication terminal 2 displays the information on the monitor.

  FIG. 10 is a diagram illustrating a display example of information on the reservation screen and the screen showing the vacancy status output by the output unit 20 by the information communication terminal 2. In the figure, the left side shows a reservation screen 101, and the left side shows a screen 102 showing the availability. On the screen 102 indicating the vacancy status, “no vacant seat” is displayed for the time when the total result of “reservable time” is “0”, and the total result of “reservable time” is other than “0”. The total number is displayed after “vacant seats”.

  Next, the clerk tells the user who applied for the reservation using a telephone or e-mail that the reservation is possible, and refers to the screen 102 showing the vacancy status displayed on the information communication terminal 2, and the user Suppose that the time that can be reserved is transmitted to the user, and the user receives an instruction to select “U0801” that is the identification information of the user and one of the times that can be reserved.

  On the reservation screen 102, the clerk displays the reservation time “21:30” selected by the user in the reservation time input field 105 and the user identification information “U0801” in the user identification information input field 106. Enter “4” in the user number input field 107. Then, it is assumed that the store clerk presses the “reservation execution” button 108.

  FIG. 11 is a diagram illustrating a display example of the information communication terminal 2 immediately before the “reservation execution” button 108 is pressed. Needless to say, the reservation screen 102 may include an input field for receiving information other than the above, a check box, and the like. Further, “table ID” may be received as information for designating a table to be reserved.

  Information input in these input fields of the reservation screen 101 is transmitted from the information communication terminal 2 to the reservation information processing apparatus 1. The reservation instruction receiving unit 22 of the reservation information processing apparatus 1 receives the reservation time, user identification information, and information on the number of users as a reservation instruction, and the reservation information storage unit 23 stores the reservation time, the user identification information, and the number of users. The reservation information having the above information is added to the reservation information storage unit 12. Here, since the “table ID” that is the usage location information is not included in the reservation instruction, the reservation information accumulating unit 23 determines the time “21 o'clock included in the reservation instruction from the availability information shown in FIG. The value of “table ID” of the record having “reservable time” indicating the time coincident with “30 minutes” is acquired and used as reservation information. Here, “T01” is acquired as the “table ID”. In addition, when a plurality of “table ID” values are acquired, the value of one “table ID” may be acquired. May be acquired in the order of arrangement.

  FIG. 12 is a diagram showing reservation information management information in which a record including reservation information is added. As a result, the reservation is completed.

  In addition, a link button to a screen for registering a “user ID” is provided on the reservation screen 101 etc., and by pressing this link button, a member registration screen etc. is output so that member registration can be performed. May be. Thereby, for example, when the user who makes the reservation is not registered as a member and there is no “user ID” to be used for the reservation, the member registration can be performed and the “user ID” can be acquired.

  Here, it is assumed that the availability information acquisition unit 16 cannot acquire one or more availability information in the above.

  The reservation determination unit 17 determines that the reservation requested by the reservation inquiry information cannot be made. Then, the output unit 20 transmits information on the matrix reservation screen stored in the matrix reservation screen storage unit 19 to the information communication terminal 2.

  When the information communication terminal 2 receives the information of the matrix reservation screen transmitted from the output unit 20, the information communication terminal 2 displays these information on the monitor.

  FIG. 13 is a diagram illustrating a display example of information on the matrix reservation screen output from the output unit 20 by the information communication terminal 2.

  Next, the clerk tells the user who applied for the reservation by phone or e-mail that the reservation is not possible, but the queue waiting reservation can be made, and the user who has agreed to make the queue waiting reservation, Assume that the user identification information “U0801” and the number of users “4” are received. The store clerk may also accept a “table ID” as information for designating a table to be queued.

  In the queue reservation screen displayed on the information communication terminal 2 as shown in FIG. 13, the clerk inputs the user identification information “U0801” into the user identification information input field 132 and receives the number of users “4” received above. Is entered in the number-of-users input field 133, and the “execution of matrix reservation” button 134 is pressed.

  The information communication terminal 2 transmits the user identification information “U0801” and the number of users “4” to the reservation information processing apparatus 1. The matrix reservation instruction receiving unit 24 of the reservation information processing apparatus 1 receives these pieces of information transmitted from the information communication terminal 2 as a matrix reservation instruction, and the matrix reservation information accumulating unit 25 receives these information, a clock (not shown), etc. The matrix reservation information having the current time acquired from the above is added to the matrix reservation information storage unit 21.

  FIG. 14 shows matrix reservation information management information for managing the matrix reservation information stored in the matrix reservation information storage unit 21. The queue reservation information management information includes items of “user ID”, “number of users”, “accumulation time”, and “table ID”. “User ID” is user identification information input from the queue reservation screen. “Number of users” is the number of users input from the queue reservation screen. “Accumulation time” is the time when the matrix reservation information is accumulated. In addition, instead of “accumulation time”, if the information in which the order in which the matrix reservation information is accumulated can be determined, the time when the matrix reservation instruction is received, the accumulation order, etc. are indicated instead of “accumulation time”. Information may be used. “Table ID” is usage location information input from the matrix reservation screen, and is a table number here. Note that a blank “table ID”, that is, a null value, indicates that there is no specification of a table to be used at the time of matrix reservation.

  In this way, if a reservation cannot be made, it is possible to make a reservation waiting for a queue.

  As described above, according to the present embodiment, it is possible to determine whether or not a new reservation can be made using the availability information acquired using the reservation information and the current status information. It is possible to appropriately make a reservation in consideration of both the store visit situation of the user.

  In each of the above embodiments, each process (each function) may be realized by centralized processing by a single device (system), or by distributed processing by a plurality of devices. May be.

  Further, in each of the above embodiments, it is needless to say that two or more communication means (a reservation status information receiving unit, a reservation instruction receiving unit, etc.) existing in one device may be physically realized by one medium. Yes.

  In the present invention, the reservation information processing apparatus may be a stand-alone apparatus or a server apparatus in a server / client system. In the latter case, the output unit or the reception unit receives an input or outputs a screen via a communication line.

  In each of the above embodiments, each component may be configured by dedicated hardware, or a component that can be realized by software may be realized by executing a program. For example, each component can be realized by a program execution unit such as a CPU reading and executing a software program recorded on a recording medium such as a hard disk or a semiconductor memory. At the time of execution, the program execution unit may execute the program while accessing a storage unit (for example, a recording medium such as a hard disk or a memory).

  The software that realizes the reservation information processing apparatus in each of the above embodiments is a program as described below. In other words, this program is information indicating usage location storage that stores usage location information, which is information relating to one or more usage locations that are available to the user in the restaurant, and information about the user's reservation in the restaurant. And a reservation information storage unit for storing reservation information, which is information having usage location information relating to usage locations reserved by the user, and usage location information relating to usage locations used by users visiting restaurants. Use location information storing usage status information that is information, and accepting usage location information on usage locations used by users visiting restaurants, using usage status information, and having usage location information A usage status reception unit that accumulates usage status information in the usage status storage unit, and a reservation information that is information for inquiring whether a user can make a reservation for a restaurant. Reservation can be made using the reservation inquiry information reception unit that receives information, the usage location information stored in the usage location storage, the usage location information included in the reservation information, and the usage location information included in the usage status information A space availability information acquisition unit that acquires space availability information that is information indicating the status of various usage points, a reservation determination unit that determines whether or not a reservation indicated by the reservation inquiry information is available, and a reservation determination unit An output unit that performs output according to the determination result, a reservation instruction reception unit that receives a reservation instruction that is an instruction to accumulate reservation information when the reservation determination unit determines that a reservation is possible, and a response that corresponds to the reservation instruction This is a program for functioning as a reservation information storage unit that stores reservation information in a reservation information storage unit.

  In the program, the functions realized by the program do not include functions that can be realized only by hardware. For example, a function that can be realized only by hardware such as a modem or an interface card in an acquisition unit that acquires information or an output unit that outputs information is not included in the function realized by the program.

  Further, the computer that executes this program may be singular or plural. That is, centralized processing may be performed, or distributed processing may be performed.

  FIG. 15 is a schematic diagram showing an example of the appearance of a computer that executes the program and realizes the reservation information processing apparatus according to the embodiment. The above-described embodiment can be realized by computer hardware and a computer program executed on the computer hardware.

  15, a computer system 900 includes a computer 901 including a CD-ROM (Compact Disk Read Only Memory) drive 905, an FD (Floppy (registered trademark) Disk) drive 906, a keyboard 902, a mouse 903, a monitor 904, and the like. Is provided.

  FIG. 16 is a diagram showing an internal configuration of the computer system 900. In FIG. 16, in addition to the CD-ROM drive 905 and the FD drive 906, a computer 901 is connected to an MPU (Micro Processing Unit) 911, a ROM 912 for storing a program such as a bootup program, and the MPU 911. A RAM (Random Access Memory) 913 that temporarily stores program instructions and provides a temporary storage space, a hard disk 914 that stores application programs, system programs, and data, and an MPU 911 and a ROM 912 are interconnected. And a bus 915. The computer 901 may include a network card (not shown) that provides connection to the LAN.

  A program that causes the computer system 900 to execute the functions of the reservation information processing apparatus and the like according to the above-described embodiment is stored in the CD-ROM 921 or the FD 922, inserted into the CD-ROM drive 905 or the FD drive 906, and the hard disk 914. May be forwarded to. Instead, the program may be transmitted to the computer 901 via a network (not shown) and stored in the hard disk 914. The program is loaded into the RAM 913 when executed. The program may be loaded directly from the CD-ROM 921, the FD 922, or the network.

  The program does not necessarily include an operating system (OS) or a third-party program that causes the computer 901 to execute the functions of the reservation information processing apparatus according to the above embodiment. The program may include only a part of an instruction that calls an appropriate function (module) in a controlled manner and obtains a desired result. How the computer system 900 operates is well known and will not be described in detail.

  The present invention is not limited to the above-described embodiments, and various modifications are possible, and it goes without saying that these are also included in the scope of the present invention.

  As described above, the reservation information processing apparatus according to the present invention is suitable as an apparatus for managing reservations, and is particularly useful as an apparatus for managing reservations in restaurants.

DESCRIPTION OF SYMBOLS 1 Reservation information processing apparatus 2 Information communication terminal 11 Usage location storage part 12 Reservation information storage part 13 Usage situation storage part 14 Usage situation reception part 15 Reservation inquiry information acceptance part 16 Availability situation information acquisition part 17 Reservation judgment part 18 Reservation screen storage part DESCRIPTION OF SYMBOLS 19 Matrix reservation screen storage part 20 Output part 21 Matrix reservation information storage part 22 Reservation instruction | indication reception part 23 Reservation information storage part 24 Matrix reservation instruction | indication reception part 25 Matrix reservation information storage part 1000 Information processing system

Claims (4)

A usage location storage unit that stores usage location information that is information relating to one or more usage locations that are available to a user in a restaurant;
Reservation information storage unit for storing reservation information, which is information indicating user reservation in the restaurant, and is information having use location information related to the use location reserved by the user;
A usage status storage unit that stores usage status information, which is information having usage location information related to usage locations used by users who visit restaurants;
A matrix reservation information storage unit for storing matrix reservation information, which is information having user identification information of a user who waits for a vacant place in the restaurant,
A reservation screen storage unit for storing information of a reservation screen which is a screen for receiving a reservation instruction;
A matrix reservation screen storage unit for storing information of a matrix reservation screen, which is a screen for receiving a matrix reservation instruction that is an instruction for accumulating matrix reservation information;
A usage status receiving unit that receives usage location information about a usage location used by a user visiting a restaurant, and stores usage status information having the usage location information in the usage status storage unit;
A reservation inquiry information receiving unit for receiving reservation inquiry information, which is information for inquiring whether or not a user can make a reservation for the restaurant;
Using the usage location information stored in the usage location storage unit, the usage location information included in the reservation information, and the usage location information included in the usage status information, the status of the usage location that can be reserved is determined. An availability information acquisition unit that acquires availability information that is information to indicate;
A reservation determination unit that determines whether or not a reservation indicated by the reservation inquiry information using the availability information,
When the reservation determining unit determines that the reservation is possible, the reservation screen stored in the reservation screen storage unit is output. When the reservation determining unit determines that the reservation is not possible, the reservation screen is stored in the matrix reservation screen storage unit. An output unit that automatically outputs the queue reservation screen
A reservation instruction receiving unit that receives a reservation instruction that is an instruction to accumulate reservation information via the reservation screen when the reservation determining unit determines that a reservation is possible;
A reservation information storage unit that stores reservation information corresponding to the reservation instruction in the reservation information storage unit;
A matrix reservation instruction receiving unit for receiving a matrix reservation instruction via the matrix reservation screen;
A reservation information processing apparatus comprising: a matrix reservation information storage unit that stores matrix reservation information corresponding to the matrix reservation instruction in the matrix reservation information storage unit. The reservation information processing apparatus according to claim 1, wherein the usage location information is identification information of a usage location. A usage location storage unit that stores usage location information that is information relating to one or more usage locations that are available to a user in a restaurant, and information indicating a user's reservation in the restaurant; Reservation information storage unit for storing reservation information, which is information having usage location information relating to the reserved usage location, and use of information having usage location information relating to the usage location used by a user visiting the restaurant A usage status storage unit for storing status information, a matrix reservation information storage unit for storing matrix reservation information that is information having user identification information of a user who waits for a vacant place in the restaurant, and accepts a reservation instruction A screen that accepts a reservation screen storage section that stores information of a reservation screen that is a screen, and a matrix reservation instruction that is an instruction to accumulate matrix reservation information A matrix reservation screen storage unit for storing reservation screen information, a usage status reception unit, a reservation inquiry information reception unit, a vacancy status information acquisition unit, a reservation determination unit, an output unit, a reservation instruction reception unit, A reservation information processing method performed using a reservation information processing apparatus including a reservation information storage unit, a matrix reservation instruction reception unit, and a matrix reservation information storage unit,
Usage status in which the usage status reception unit receives usage location information relating to a usage location used by a user visiting a restaurant and accumulates usage status information having the usage location information in the usage status storage unit A reception step;
Reservation inquiry information reception step for accepting reservation inquiry information, which is information for inquiring whether the user can make reservations for the restaurant.
The vacancy status information acquisition unit uses the usage location information stored in the usage location storage unit, the usage location information included in the reservation information, and the usage location information included in the usage status information to make a reservation. An availability information acquisition step for acquiring availability information, which is information indicating the status of possible usage points;
The reservation determining unit determines whether or not the reservation indicated by the reservation inquiry information is possible using the availability information;
When the output unit determines that a reservation is possible in the reservation determination step, the reservation screen stored in the reservation screen storage unit is output, and when the reservation determination step determines that the reservation is not possible, the matrix reservation screen An output step for automatically outputting the matrix reservation screen stored in the storage unit;
A reservation instruction receiving step in which the reservation instruction receiving unit receives a reservation instruction that is an instruction to accumulate reservation information via the reservation screen when it is determined that the reservation is possible in the reservation determination step;
A reservation information storage step in which the reservation information storage unit stores reservation information corresponding to the reservation instruction in the reservation information storage unit;
The matrix reservation instruction receiving unit receives a matrix reservation instruction via the matrix reservation screen, and a matrix reservation instruction reception step;
A reservation information processing method, comprising: a matrix reservation information storage step in which the reservation information storage unit stores matrix reservation information corresponding to the matrix reservation instruction in the matrix reservation information storage unit. A usage location storage unit that stores usage location information that is information relating to one or more usage locations that are available to a user in a restaurant, and information indicating a user's reservation in the restaurant; Reservation information storage unit for storing reservation information, which is information having usage location information relating to the reserved usage location, and use of information having usage location information relating to the usage location used by a user visiting the restaurant A usage status storage unit for storing status information, a matrix reservation information storage unit for storing matrix reservation information that is information having user identification information of a user who waits for a vacant place in the restaurant, and accepts a reservation instruction A screen that accepts a reservation screen storage section that stores information of a reservation screen that is a screen, and a matrix reservation instruction that is an instruction to accumulate matrix reservation information A queue reservation screen storage unit in which information of the reservation screen is stored, the accessible computers,
A usage status receiving unit that receives usage location information about a usage location used by a user visiting a restaurant, and stores usage status information having the usage location information in the usage status storage unit;
A reservation inquiry information receiving unit for receiving reservation inquiry information, which is information for inquiring whether or not a user can make a reservation for the restaurant;
Using the usage location information stored in the usage location storage unit, the usage location information included in the reservation information, and the usage location information included in the usage status information, the status of the usage location that can be reserved is determined. An availability information acquisition unit that acquires availability information that is information to indicate;
A reservation determination unit that determines whether or not a reservation indicated by the reservation inquiry information using the availability information,
When the reservation determining unit determines that the reservation is possible, the reservation screen stored in the reservation screen storage unit is output. When the reservation determining unit determines that the reservation is not possible, the reservation screen is stored in the matrix reservation screen storage unit. An output unit that automatically outputs the queue reservation screen
A reservation instruction receiving unit that receives a reservation instruction that is an instruction to accumulate reservation information via the reservation screen when the reservation determining unit determines that a reservation is possible;
A reservation information storage unit that stores reservation information corresponding to the reservation instruction in the reservation information storage unit;
A matrix reservation instruction receiving unit for receiving a matrix reservation instruction via the matrix reservation screen;
The program for functioning as a matrix reservation information storage part which accumulate | stores the matrix reservation information according to the said matrix reservation instruction | indication in the said matrix reservation information storage part.

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