JP7256404B2 - RESERVATION MANAGEMENT SYSTEM, RESERVATION MANAGEMENT METHOD AND RESERVATION MANAGEMENT PROGRAM - Google Patents

Description

The present invention relates to a reservation management system, a reservation management method, and a reservation management program.

2. Description of the Related Art Conventionally, in facilities such as restaurants, there has been proposed a technique for detecting the presence or absence of a user using a camera, sensor, or the like and determining whether or not a seat at a table is vacant (see, for example, Patent Document 1).

JP 2007-133847 A

In a restaurant, for example, when a customer who makes a reservation comes to the store, the staff usually guides the customer to the reservation table, and registers the information of the visitor in the reservation information of the customer registered in the reservation management ledger. If the registration information in the reservation management ledger is properly updated, it is possible to appropriately perform operations such as accepting new reservations and guiding customers who come to the store without reservations (walk-in customers). However, since the work of updating the reservation information is often entrusted to the staff, the updating work may be forgotten or delayed. Especially when the store is busy, there is a high possibility that the update work will not be performed properly. If the updating work is not properly performed, there arises a problem that it is not possible to properly perform tasks such as accepting new reservations and guiding walk-in customers.

SUMMARY OF THE INVENTION It is an object of the present invention to provide a reservation management system, reservation management method, and reservation management program capable of accurately determining the usage status of a facility user and appropriately updating the reservation information of the facility. .

A reservation management system according to the present invention includes an image acquisition processing unit that acquires a captured image of a utilization area including a utilization target used by a user in a facility; Alternatively, a vacant seat determination processing unit that determines the usage status indicating whether the seat is occupied, a reservation acquisition processing unit that acquires reservation information corresponding to the use object, and a use start time of the use object included in the reservation information an update processing unit that updates the reservation information when the usage status changes within a first predetermined time that is a reference time.

A reservation management method according to the present invention includes an image acquisition step of acquiring a captured image of a utilization area including a utilization target used by a user in a facility; A vacant seat determination step of determining a usage status indicating whether a seat is present; a reservation acquisition step of acquiring reservation information corresponding to the use object; and a use start time of the use object included in the reservation information as a reference time. an updating step of updating the reservation information if the usage status changes within a first predetermined time period calculated by one or more processors.

A reservation management program according to the present invention includes an image acquisition step of acquiring a captured image of a utilization area including a utilization target used by a user in a facility; A vacant seat determination step of determining a usage status indicating whether a seat is present; a reservation acquisition step of acquiring reservation information corresponding to the use object; and a use start time of the use object included in the reservation information as a reference time. and an updating step of updating the reservation information when the usage status changes within a first predetermined time period.

According to the present invention, there are provided a reservation management system, a reservation management method, and a reservation management program capable of accurately determining the usage status of a facility utilization target and appropriately updating the reservation information of the facility.

FIG. 1 is a block diagram showing the configuration of a reservation management system according to an embodiment of the present invention. FIG. 2 is a diagram showing an example of reservation information used in the reservation management system according to the embodiment of the present invention. FIG. 3 is a diagram showing an example of table information used in the reservation management system according to the embodiment of the invention. FIG. 4 is a diagram showing an example of a captured image of the utilization area according to the embodiment of the present invention. FIG. 5 is a diagram showing an example of a reservation management page displayed in the reservation management system according to the embodiment of the present invention. FIG. 6 is a diagram showing an example of a reservation information page displayed in the reservation management system according to the embodiment of the present invention. FIG. 7 is a flow chart showing an example of the procedure of reservation management processing executed by the reservation management system according to the embodiment of the present invention. FIG. 8 is a diagram showing an example of a reservation management page displayed in the reservation management system according to the embodiment of the present invention. FIG. 9 is a diagram showing an example of a reservation management page displayed in the reservation management system according to the embodiment of the present invention. FIG. 10 is a diagram showing an example of reservation information used in the reservation management system according to the embodiment of the present invention. FIG. 11 is a diagram showing an example of a reservation management page displayed in the reservation management system according to the embodiment of the present invention. FIG. 12 is a diagram showing an example of a reservation management page displayed in the reservation management system according to the embodiment of the present invention. FIG. 13 is a diagram showing an example of reservation information used in the reservation management system according to the embodiment of the present invention. FIG. 14 is a diagram showing an example of a reservation management page displayed in the reservation management system according to the embodiment of the present invention. FIG. 15 is a diagram showing an example of reservation information used in the reservation management system according to the embodiment of the present invention. FIG. 16 is a diagram showing an example of a reservation management page displayed in the reservation management system according to the embodiment of the present invention. FIG. 17 is a diagram showing an example of a reservation information page displayed in the reservation management system according to the embodiment of the present invention. FIG. 18 is a diagram showing an example of a reservation management page displayed in the reservation management system according to the embodiment of the present invention. FIG. 19 is a diagram showing an example of a reservation management page displayed in the reservation management system according to the embodiment of the present invention. FIG. 20 is a diagram showing an example of reservation information used in the reservation management system according to the embodiment of the present invention. FIG. 21 is a diagram showing an example of a reservation management page displayed in the reservation management system according to the embodiment of the present invention. FIG. 22 is a diagram showing an example of a reservation management page displayed in the reservation management system according to the embodiment of the present invention. FIG. 23 is a diagram showing an example of a reservation management page displayed in the reservation management system according to the embodiment of the present invention. FIG. 24 is a diagram showing an example of a reservation management page displayed in the reservation management system according to the embodiment of the present invention.

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings for understanding of the present invention. It should be noted that the following embodiment is an example that embodies the present invention, and does not limit the technical scope of the present invention.

[Reservation management system 100]
As shown in FIG. 1, the reservation management system 100 according to the embodiment of the present invention includes a reservation management device 1, one or more imaging devices 2, one or more facility terminals 3, and one or more user terminals 4. including. The reservation management device 1, imaging device 2, and facility terminal 3 can communicate via a communication network N1 such as the Internet, LAN, WAN, or public telephone line. Likewise, the reservation management device 1 and the user terminal 4 can communicate with each other via the communication network N1.

The reservation management device 1 is an information processing device that manages reservations of users who use facilities. Further, the reservation management device 1 is arranged in the facility and manages reservations for the use objects used by the users. Hereinafter, in the present embodiment, a case where the facility is a restaurant and the usage target is a table (table seats, private rooms, counter seats, etc.) arranged in the restaurant will be described as an example. The facility may be, for example, a bowling alley, a karaoke parlor, or a table tennis hall, and the target of use may be, for example, a bowling lane, a karaoke room, or a table tennis table.

The imaging device 2 is a digital camera that captures an image of a subject and outputs it as digital image data. The imaging device 2 has a communication function for transmitting digital image data to the reservation management device 1 through the communication network N1. The number of imaging devices 2 may be one or plural. Specifically, the imaging device 2 is installed in a restaurant, and images a predetermined usage area including tables used by users. For example, the imaging device 2 is installed on the ceiling of a restaurant and images a usage area including one or a plurality of tables arranged in the restaurant. The imaging device 2 captures an image of the utilization area at a predetermined frame rate and transmits the image data to the reservation management device 1 . The usage area is a predetermined area including, for example, one table and a plurality of chairs attached to the table. Also, the usage area may be, for example, the entire area in a restaurant. In the present invention, it is also possible to apply an existing camera in a restaurant to the imaging device 2 .

The reservation management device 1 determines the usage status indicating whether the table is vacant or occupied based on the captured image of the usage area captured by the imaging device 2 . Further, the reservation management device 1 updates the reservation information corresponding to the table based on the usage status.

The facility terminal 3 is an information processing device operated by the staff (manager, employee, etc.) of the restaurant. The user terminal 4 is an information processing device operated by a restaurant user (reservation person).

In this embodiment, the reservation management device 1 alone corresponds to the reservation management system according to the present invention. It may contain a plurality of components. For example, when a plurality of components among the reservation management device 1, the facility terminal 3, and the user terminal 4 work together to share and execute various reservation management processes (see FIG. 7), which will be described later, A system including a plurality of components for executing processing can be regarded as a reservation management system according to the present invention. For example, the reservation management device 1 and the facility terminal 3 may constitute the reservation management system according to the present invention, or the facility terminal 3 alone may constitute the reservation management system according to the present invention. Further, the reservation management system according to the present invention may be configured including the imaging device 2 . Further, the reservation management device 1 and the imaging device 2 may be integrated equipment, or the facility terminal 3 and the imaging device 2 may be integrated equipment.

[Reservation management device 1]
As shown in FIG. 1, the reservation management device 1 is a server computer including a control section 11, a storage section 12, an operation display section 13, a communication I/F 14, and the like. The reservation management device 1 is not limited to one computer, and may be a computer system in which a plurality of computers operate in cooperation. Various processes executed by the reservation management device 1 may be distributed and executed by one or more processors. The reservation management device 1 is an example of the reservation management system of the present invention.

The communication I/F 14 connects the reservation management device 1 to the communication network N1 by wire or wirelessly, and communicates with external devices such as the imaging device 2, the facility terminal 3, and the user terminal 4 via the communication network N1. A communication interface for executing data communication according to a communication protocol.

The operation display unit 13 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that receives operations.

The storage unit 12 is a non-volatile storage unit including a semiconductor memory, HDD (Hard Disk Drive), SSD (Solid State Drive), flash memory, or the like that stores various types of information. Specifically, the storage unit 12 stores data such as reservation information D1 and table information D2. FIG. 2 is a diagram showing an example of reservation information D1, and FIG. 3 is a diagram showing an example of table information D2. The reservation information D1 and the table information D2 are stored for each restaurant. The reservation information D1 and the table information D2 regarding the restaurant G will be described below.

As shown in FIG. 2, the reservation information D1 includes information such as the user name corresponding to each user who has made a reservation at the restaurant G, the number of people who made the reservation, the date of the visit, the reservation time, the table number, and the status of the visit. included. The user name is the name of the person who made the reservation (representative) of the restaurant G. The number of reservations is the number of users. The date of visit is the scheduled date of use of the restaurant G by the user. The reservation time is information indicating a time slot during which the user can use the restaurant G, and includes a usage start time and a usage end time. The usage start time is, for example, the scheduled time at which the user visits the restaurant G. In the restaurant G, if the available time for users is set to, for example, 2 hours, that is, in the case of a 2-hour system, the usage time is 2 hours, and the time obtained by adding 2 hours to the usage start time is It becomes the usage end time. The table number is the table number (identification information) assigned to the user. The visit status is information indicating the visit status of the user on the visit date (reservation date).

The reservation information D1 may also include information such as the cooking course and the purpose of the user's use of the restaurant G (entertainment, banquet, anniversary, etc.).

Each time a new reservation is accepted, information on the reservation is registered in the reservation information D1 as needed. In addition, the reservation information D1 is updated every time a change in the contents of the registered reservation (for example, the number of people reserved, the date of the visit, the reservation time, etc.) is received.

Moreover, the reservation information D1 is information corresponding to the reservation management ledger of the restaurant G. FIG. For example, the staff of the restaurant G can operate the facility terminal 3 to browse the reservation management ledger and change the registered information. When the registration information is changed in the reservation management ledger, the control section 11 updates the registration information of the reservation information D1.

As shown in FIG. 3, the table information D2 includes information such as usage status corresponding to each table installed in the restaurant G. As shown in FIG. The usage status is information indicating whether the table is vacant or occupied. The control unit 11 determines whether the table is vacant or occupied based on the captured image of the usage area including the table, and outputs the determination result (“vacant seat” or “occupied seat”) to the usage status. to register.

As another embodiment, part or all of the information such as the reservation information D1 and the table information D2 may be stored in a server accessible from the reservation management device 1. FIG. In this case, the control unit 11 of the reservation management device 1 may acquire various kinds of information from the server and execute various processes such as a reservation management process (see FIG. 7), which will be described later.

The storage unit 12 also stores data such as a later-described reservation management page P1 (see FIG. 5, etc.) and a reservation information page P2 (see FIG. 6).

Further, the storage unit 12 stores a control program such as a reservation management program for causing the control unit 11 to execute reservation management processing (see FIG. 7), which will be described later. For example, the reservation management program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and read by a reading device (not shown) such as a CD drive or DVD drive provided in the reservation management device 1. and stored in the storage unit 12 .

In a restaurant, for example, when a customer who makes a reservation comes to the store, the staff usually guides the customer to the reservation table, and registers the information of the visitor in the reservation information of the customer registered in the reservation management ledger. If the registration information in the reservation management ledger is properly updated, it is possible to appropriately perform operations such as accepting new reservations and guiding customers who come to the store without reservations (walk-in customers). However, since the work of updating the reservation information is often entrusted to the staff, the updating work may be forgotten or delayed. Especially when the store is busy, there is a high possibility that the update work will not be performed properly. If the updating work is not properly performed, there arises a problem that it is not possible to properly perform tasks such as accepting new reservations and guiding walk-in customers.

On the other hand, according to the reservation management system 100 according to the present embodiment, it is possible to accurately determine the usage status of a facility (for example, a restaurant) to be used (for example, a table) and appropriately update the reservation information of the facility. is possible.

The control unit 11 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various kinds of arithmetic processing. The ROM is a non-volatile storage unit in which control programs such as BIOS and OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 11 controls the reservation management device 1 by causing the CPU to execute various control programs pre-stored in the ROM or storage unit 12 .

Specifically, as shown in FIG. 1, the control unit 11 includes a reservation processing unit 111, an image acquisition processing unit 112, a vacant seat determination processing unit 113, a reservation acquisition processing unit 114, an update processing unit 115, an output processing unit 116, and the like. including various processing units. The control unit 11 functions as the various processing units by executing various processing according to the reservation management program by the CPU. Also, part or all of the processing units included in the control unit 11 may be configured by electronic circuits. The reservation management program may be a program for causing a plurality of processors to function as the various processing units.

The reservation processing unit 111 receives reservations for facilities (for example, restaurant G) from users. Specifically, the reservation processing unit 111 receives reservations for restaurants G through a search page (not shown) displayed on the user terminal 4 . In addition, when the reservation processing unit 111 receives the reservation for the restaurant G, the reservation information D1 (see FIG. 2) corresponding to the restaurant G includes the reservation contents (for example, the user name, the number of reservations, the date of the visit, the reservation time, table number). For example, the reservation processing unit 111 accepts the reservation when the reservation corresponding to the user's reservation request is possible. The reservation processing unit 111 also determines a table to be assigned to the user and registers it in the reservation information D1. For example, the reservation processing unit 111 acquires the number of the table selected by the staff of the restaurant G through the seating arrangement page (not shown) displayed on the facility terminal 3, and registers it in the reservation information D1.

Further, the reservation processing unit 111 can cancel the reservation registered in the reservation information D1 according to the operation of the user terminal 4 or automatically cancel the reservation. The reservation processor 111 is an example of the reservation processor of the present invention.

The image acquisition processing unit 112 acquires a captured image of a predetermined use area including tables arranged in the restaurant captured by the imaging device 2 . The image acquisition processing section 112 is an example of the image acquisition processing section of the present invention. FIG. 4 shows an example of a captured image TP1 of a utilization area AR1 including a table T1 arranged in a restaurant G and four chairs attached to the table T1.

The vacant seat determination processing unit 113 determines the usage status indicating whether the table is vacant or occupied based on the captured image TP1. The vacant seat determination processing unit 113 is an example of the vacant seat determination processing unit of the present invention. Specifically, the vacant seat determination processing unit 113 determines whether or not a user (person) is included in the use area AR1 based on the captured image TP1. For example, the vacant seat determination processing unit 113 performs image analysis on the captured image TP1 acquired by the image acquisition processing unit 112, determines that the user is included in the use area AR1 when a person is extracted, and does not extract the person. In this case, it is determined that the user is not included in the usage area AR1. Note that feature data relating to the features of a person is registered in advance in the storage unit 12, and the vacant seat determination processing unit 113 determines whether or not there is a user by matching the captured image TP1 with the feature data.

In addition, when the captured image TP1 includes the staff of the restaurant G, the vacant seat determination processing unit 113 determines whether or not there is a user, excluding the staff. Specifically, in the captured image TP1, the vacant seat determination processing unit 113 determines whether a person stays within a predetermined range from the table for a predetermined time, or when a person is seated in a chair. is included. In addition, the vacant seat determination processing unit 113 determines that a person who does not stay for a predetermined period of time, a person who has a pre-registered terminal (staff terminal), or a person who wears pre-registered clothes (uniform) is included in the captured image TP1. If the person is included, the person may be determined as a staff member and excluded from the determination target of the presence or absence of the user.

Also, the vacant seat determination processing unit 113 may determine the usage status indicating whether the table is vacant or occupied based on the presence or absence of a person and the presence or absence of an article. The article is, for example, a user's property such as a smart phone, a notebook computer, a bag, clothes, and a hat.

Specifically, based on the captured image TP1, the vacant seat determination processing unit 113 determines whether or not the specific article (user's property) is included in the use area AR1. The vacant seat determination processing unit 113 performs image analysis on the captured image TP1 acquired by the image acquisition processing unit 112 and extracts articles. The vacant seat determination processing unit 113 determines that the specific item is included in the use area AR1 when the specific item is extracted, and determines that the specific item is not included in the use area AR1 when the specific item is not extracted. Note that feature data relating to features of articles is registered in advance in the storage unit 12, and the vacant seat determination processing unit 113 checks the captured image TP1 against the feature data to determine the presence or absence of a specific article.

The vacant seat determination processing unit 113 determines that the table is not vacant (for example, occupied) when the user is not included in the use area AR1 and the specific article is included, for example. Therefore, for example, even if the user temporarily leaves the table and is not included in the usage area AR1, if the user's specific item is included in the usage area AR1, the vacant seat determination processing unit 113 determines that the table is occupied. Further, the vacant seat determination processing unit 113 determines that the table is vacant when, for example, neither the user nor the specific article is included in the usage area AR1.

Further, the vacant seat determination processing unit 113 determines that the table is vacant when a predetermined time has passed since the user and the specific article are not included in the use area AR1 and the user is no longer included in the use area AR1. good too.

Also, the vacant seat determination processing unit 113 may determine whether or not the user has left the restaurant. For example, the vacant seat determination processing unit 113 determines that the user has left the restaurant when the user is no longer included in the usage area AR1 after the user finishes accounting for the usage fee at the table.

The reservation acquisition processing unit 114 acquires reservation information corresponding to the table. For example, when the vacant seat determination processing unit 113 determines that the table T1 has changed from a vacant seat to an occupied seat, the reservation acquisition processing unit 114 determines the seat availability of the user A1 corresponding to the table T1 from the reservation information D1 (see FIG. 2). Get reservation information. Further, for example, when the vacant seat determination processing unit 113 determines that the table T3 has changed from an empty seat to an occupied seat, the reservation acquisition processing unit 114 acquires the reservation information of the user A2 corresponding to the table T3 from the reservation information D1. do. Further, for example, when the vacant seat determination processing unit 113 determines that the table T4 has changed from the existing seat to the vacant seat, the reservation acquisition processing unit 114 acquires the reservation information of the user A3 corresponding to the table T4 from the reservation information D1. do. The reservation acquisition processing unit 114 is an example of the reservation acquisition processing unit of the present invention.

The update processing unit 115 executes update processing for updating reservation information. Specifically, the update processing unit 115 updates the reservation information when the usage status of the table changes within a first predetermined period of time using the usage start time of the table included in the reservation information as a reference time. For example, if the usage status changes from vacant to occupied within the first predetermined time from the reference time, the update processing unit 115 changes the usage start time of the reservation information D1 from vacant to occupied. change to the time changed to The first predetermined time is set to 15 to 30 minutes, for example.

Further, when the vacant seat determination processing unit 113 determines that the user has left the store, the update processing unit 115 executes a store leaving process for updating the reservation information. Also, the update processing unit 115 updates the usage status of the table information D2 (see FIG. 3). The update processor 115 is an example of the update processor of the present invention. Specific examples of the updating process and the closing process will be described later.

The output processing unit 116 executes output processing for outputting predetermined warning information. For example, when a plurality of pieces of reservation information are associated with the table, the output processing unit 116 determines that at least one of the pieces of reservation information is updated so that at least part of the usage time overlaps. In some cases, predetermined warning information is output in association with the reservation information having the overlapping usage time. In addition, when the table is determined to be occupied by the vacant seat determination processing unit 113, the output processing unit 116 determines whether the table is vacant within a third predetermined time using the usage end time of the table included in the reservation information as a reference time. If the processing unit 113 does not determine that the table is empty, predetermined warning information is output in association with the reservation information. The third predetermined time is set to 0 to 15 minutes, for example. Thereby, it is possible to notify the staff of the restaurant that the usage time of the user has passed. The output processing unit 116 is an example of the output processing unit of the present invention. A specific example of the output process will be described later.

The reservation management device 1 may be a facility terminal 3 of a restaurant.

[Facility terminal 3]
As shown in FIG. 1, the facility terminal 3 includes a control section 31, a storage section 32, an operation display section 33, a communication I/F 34, and the like. The facility terminal 3 is, for example, an information processing device such as a mobile phone, a smart phone, a tablet terminal, or a personal computer.

The communication I/F 34 connects the facility terminal 3 to the communication network N1 by wire or wirelessly, and performs data communication according to a predetermined communication protocol with an external device such as the reservation management device 1 via the communication network N1. It is a communication interface for

The operation display unit 33 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that receives operations. .

The storage unit 32 is a non-volatile storage unit such as a semiconductor memory, HDD, SSD, or flash memory that stores various information. For example, the storage unit 32 stores a control program such as a browser program. Specifically, the browser program is a control program for causing the control unit 31 to execute communication processing with an external device such as the reservation management device 1 according to a communication protocol such as HTTP (Hypertext Transfer Protocol). Further, the browser program may be a dedicated application for executing communication processing according to a predetermined communication protocol with the reservation management device 1. FIG.

The control unit 31 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various kinds of arithmetic processing. The ROM is a non-volatile storage unit in which control programs such as BIOS and OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 31 controls the facility terminal 3 by causing the CPU to execute various control programs pre-stored in the ROM or storage unit 32 .

Specifically, the control unit 31 functions as a browser processing unit 311 by executing various processes according to the browser program stored in the storage unit 32 . The browser processing unit 311 causes the operation display unit 33 to display a web page provided from the reservation management device 1 via the communication network N1, and executes browser processing for inputting an operation for the operation display unit 33 to the reservation management device 1. Is possible. That is, the facility terminal 3 can function as an operation terminal for the reservation management apparatus 1 by executing the browser program by the control unit 31 . Part or all of the processing units included in the control unit 31 may be configured by electronic circuits.

Specifically, the staff of the restaurant logs in to the reservation management device 1 by entering a user ID and password on a predetermined login page displayed on the facility terminal 3, and accesses the management page of the restaurant. The browser processing unit 311 causes the operation display unit 33 to display the management page provided from the reservation management device 1 via the communication network N1. By operating the facility terminal 3 according to the management page, the staff can confirm the reservation status of each day of the restaurant, determine the table to be assigned to the reservation (seating), and confirm the reservation status of the restaurant each day. It is possible to arbitrarily set or change reservation availability conditions such as the number of reservations in .

For example, the staff accesses the reservation management page P1 shown in FIG. 5 and checks the reservation status for "July 1, 2020". The reservation management page P1 displays a reservation object image F having a length corresponding to the usage time (for example, two hours) from the usage start time to the usage end time. The example shown in FIG. 5 corresponds to the reservation information D1 shown in FIG. A reservation object image F3 corresponding to the reservation information of user A3 is also shown.

Also, when the reservation object image F is selected on the reservation management page P1, the browser processing unit 311 causes the operation display unit 33 to display the reservation information page P2 shown in FIG. The reservation information page P2 shown in FIG. 6 corresponds to the reservation object image F2. The browser processing unit 311 also causes the operation display unit 33 to display a reservation information page P2 (see FIG. 17) for registering usage information of walk-in customers who come to the store without a reservation. For example, the staff can perform an operation to register usage information of walk-in customers on the reservation information page P2 shown in FIG.

[User terminal 4]
As shown in FIG. 1, the user terminal 4 includes a control section 41, a storage section 42, an operation display section 43, a communication I/F 44, and the like. The user terminal 4 is, for example, an information processing device such as a mobile phone, smart phone, tablet terminal, or personal computer.

Specifically, the user of the restaurant acquires data on a search page (not shown) from the reservation management device 1 by inputting a predetermined URL on the user terminal 4 , and displays the search data on the operation display unit 43 . display the page. Then, the user searches for a restaurant that meets the desired conditions (for example, a restaurant that can be used by a desired number of people at a desired date and time), and selects a desired restaurant from among the restaurants presented as search results. You can select a restaurant and apply for a new reservation for that restaurant. When the user makes a new reservation application (reservation request) for a specific restaurant, new reservation information such as the user name, the number of people to make a reservation, the date of visit, and the reservation time is sent from the reservation management device 1 to the restaurant. The facility terminal 3 is notified. Alternatively, the new reservation information may be registered in the storage unit 12 of the reservation management device 1 and referred to by the facility terminal 3 as appropriate. In addition, the reservation management device 1 notifies the user terminal 4 of the result of the new reservation application for the restaurant (reservation completion message, reservation impossible message, etc.).

The communication I/F 44 connects the user terminal 4 to the communication network N1 by wire or wirelessly, and performs data communication according to a predetermined communication protocol with an external device such as the reservation management device 1 via the communication network N1. It is a communication interface for execution.

The operation display unit 43 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that receives operations. .

The storage unit 42 is a nonvolatile storage unit such as a semiconductor memory, HDD, SSD, or flash memory that stores various information. For example, the storage unit 42 stores a control program such as a browser program. Specifically, the browser program is a control program for causing the control unit 41 to execute communication processing with an external device such as the reservation management device 1 according to a communication protocol such as HTTP. Further, the browser program may be a dedicated application for executing communication processing according to a predetermined communication protocol with the reservation management device 1. FIG.

The control unit 41 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various kinds of arithmetic processing. The ROM is a non-volatile storage unit in which control programs such as BIOS and OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 41 controls the user terminal 4 by causing the CPU to execute various control programs pre-stored in the ROM or storage unit 42 .

Specifically, the control unit 41 functions as a browser processing unit 411 by executing various processes according to the browser program stored in the storage unit 42 . The browser processing unit 411 causes the operation display unit 43 to display a web page provided from the reservation management device 1 via the communication network N1, and executes browser processing for inputting an operation for the operation display unit 43 to the reservation management device 1. Is possible. That is, the user terminal 4 can function as an operating terminal for the reservation management apparatus 1 by executing the browser program by the control section 41 . Part or all of the processing units included in the control unit 41 may be configured by electronic circuits.

[Reservation management process]
The reservation management process executed by the control unit 11 of the reservation management device 1 will be described below with reference to FIG. For example, the control unit 11 of the reservation management device 1 starts execution of the reservation management process by starting execution of the reservation management program when the imaging device 2 captures an image of a predetermined use area AR1 of the restaurant. . Note that, when a plurality of tables are included in the usage area AR1, the control unit 11 may individually execute the reservation management process in parallel for each table.

The present invention can be regarded as an invention of a reservation management method for executing one or more steps included in the reservation management process. The reservation management method is an example of the reservation management method of the present invention.

One or more steps included in the reservation management process described here may be omitted as appropriate. In addition, each step in the reservation management process may have a different execution order as long as the same effects are produced. Furthermore, here, a case where each step in the reservation management process is executed by the control unit 11 will be described as an example, but in another embodiment, each step in the reservation management process is distributed by a plurality of processors. may be performed.

In step S<b>11 , the control unit 11 (image acquisition processing unit 112 ) acquires a captured image TP<b>1 of the utilization area AR<b>1 captured by the imaging device 2 . For example, the control unit 11 acquires, from the imaging device 2, a captured image TP1 of a usage area AR1 (see FIG. 4) including one table and four chairs arranged in a restaurant. The step S11 is an example of the image acquisition step of the present invention.

Next, in step S12, the control unit 11 (vacant seat determination processing unit 113) determines the usage status indicating whether the table is vacant or occupied based on the captured image TP1. For example, the control unit 11 determines whether or not a person is included in the use area AR1 based on the captured image TP1. When a person is included in the use area AR1 including the table, the control unit 11 determines that the table is occupied. Further, when no person is included in the use area AR1 including the table, the control unit 11 determines that the table is vacant. Step S12 is an example of the vacant seat determination step of the present invention.

Note that the control unit 11 may determine the usage status based on the results of multiple determinations. For example, the control unit 11 determines that the table is occupied when it is determined that a person is included in the usage area AR1 including the table in three successive determination processes. Further, when it is determined that no person is included in the use area AR1 including the table in consecutive three determination processes, the control unit 11 determines that the table is vacant.

Further, the control unit 11 may determine whether the table is vacant or occupied based on the presence or absence of persons and articles within the use area AR1.

Next, in step S13, the control unit 11 determines whether or not the usage status has changed from vacant to occupied. For example, when a user who visits a restaurant G is seated at an empty table, the control unit 11 determines that the use status has changed from an empty seat to an occupied seat when it is determined that the table is occupied. If the usage status changes from vacant to occupied (S13: Yes), the process proceeds to step S14. On the other hand, if the usage status has not changed from vacant to occupied (S13: No), the process proceeds to step S131.

At step S131, the control unit 11 determines whether or not the user has left the restaurant. For example, the control unit 11 determines that the user has left the restaurant when the user is no longer included in the usage area AR1 after the user finishes accounting for the usage fee on the table. If the user has left the restaurant (S131: Yes), the process proceeds to step S17. On the other hand, if the user has not left the restaurant (S131: No), the process returns to step S12. For example, if the user has not finished paying the usage fee and is included in the usage area AR1, the control unit 11 determines that the user is present, and the process returns to step S12. In addition, when it is determined that the table is occupied, the control unit 11 (output processing unit 116) determines that the table will be available within a third predetermined time period using the usage end time of the table included in the reservation information as the reference time. If the seat is not determined to be vacant, predetermined warning information may be output in association with the reservation information.

In step S14, the control unit 11 determines whether or not there is reservation information corresponding to the table determined to be occupied. For example, when it is determined that the user A2 is seated at the table T3 and the usage status of the table T3 changes from vacant to occupied, the control unit 11 registers the reservation information corresponding to the table T3 in the reservation information D1. Determine whether or not In the example shown in FIG. 2, since the reservation information of user A2 is registered in table T3, the control unit 11 determines that there is reservation information corresponding to table T3. If it is determined that there is reservation information corresponding to the table determined to be occupied (S14: Yes), the process proceeds to step S15. On the other hand, if it is determined that there is no reservation information corresponding to the table determined to be occupied (S14: No), the process proceeds to step S141.

In step S15, the control unit 11 (reservation acquisition processing unit 114) acquires reservation information corresponding to the table determined to be occupied. For example, when the user A2 comes to the store on "July 1, 2020" and is seated at the table T3, the control unit 11 determines that the table T3 is present and corresponds to the table T3 registered in the reservation information D1. Acquire the attached reservation information for “July 1, 2020”. In the example shown in FIG. 2, the control unit 11 acquires the reservation information of the user A2. Specifically, the control unit 11 acquires the number of people who have reserved for the user A2, the usage start time, the usage end time, and the like. Step S15 is an example of the reservation acquisition step of the present invention.

Next, in step S16, the control unit 11 determines whether or not the usage status of the table has changed within a first predetermined period of time using the usage start time of the table as a reference time. That is, the control unit 11 determines whether or not the time at which the usage status of the table changes from vacant to occupied is within the first predetermined time from the reference time. The reference time is set to 30 minutes, for example. For example, in the case of a reservation for user A2 to whom table T3 is assigned, the reference time is "19:00" because the usage start time is "19:00". In this case, the control unit 11 determines whether or not the usage status of the table T3 changed from vacant to occupied during "18:30 to 19:30". In this manner, the control unit 11 sets the determination range (see FIG. 8) within a first predetermined time (for example, 30 minutes) before or after the reference time. If the usage status of the table changes within the first predetermined time (S16: Yes), the process proceeds to step S17. On the other hand, if the usage status of the table changes outside the first predetermined time (S16: No), the process proceeds to step S161.

Here, FIG. 9 shows an example of the reservation management page P1. The staff of the restaurant G can refer to the reservation management page P1 to check the reservation information for the day. Position information t1 indicating the current time, for example, is displayed on the reservation management page P1. Here, it is assumed that the position information t1 indicates the current time "19:23". If the user A to whom the table T3 is assigned has not visited the restaurant G at the present time, "not yet" is registered in the visiting status of the reservation information D1 (see FIG. 2). Here, for example, when the user A2 comes to the store at "19:23" on "July 1, 2020" and takes a seat at the table T3, the control unit 11 determines the usage status of the table T3 at "19:23" has changed from vacant to seated, and it is determined that the usage status of table T3 has changed within the first predetermined time (“30 minutes”) from the reference time (“19:00”) (S16: Yes ).

In step S17, the control unit 11 (update processing unit 115) executes update processing for updating the reservation information. Specifically, the control unit 11 changes the usage start time and usage end time of the table included in the reservation information. For example, the control unit 11 determines the usage start time and the usage end time by the time corresponding to the difference between the time when the user came to the store, that is, the time when the usage status of the table changed from vacant to occupied, and the reference time. to change Here, the control unit 11 may change the usage start time and the usage end time, for example, in units of set time. For example, the control unit 11 sets the set time in units of 15 minutes, and rounds off less than 15 minutes. Therefore, in the above example, the time at which the usage state of the table T3 changed from vacant to occupied is "19:23", so the control unit 11 sets the usage start time and the usage end time to 15 minutes. and round off the fractional 8 minutes. Therefore, the control unit 11 changes the usage start time from "19:00" to "19:15" and the usage end time from "21:00" to "21:15". In this way, when the usage status of the table changes from vacant to occupied within the first predetermined time from the reference time, the control unit 11 changes the usage end time of the table included in the reservation information to the usage time. Change the start time by the change time ("15 minutes" in the above example). Note that the control unit 11 may change the usage end time by the amount of time corresponding to the change time of the usage start time, without being limited to the change time of the usage start time. For example, when the change time of the use start time is "15 minutes", the control unit 11 changes the use end time by "10 minutes", and changes the use end time from "21:00" to "21:10". You may That is, when the usage status of the table changes from vacant to occupied within the first predetermined time from the reference time, the control unit 11 changes the usage end time of the table included in the reservation information to the usage start time. change according to the change time.

The control unit 11 updates the usage start time, the usage end time, and the visit status of the reservation information of the user A2 registered in the reservation information D1 (see FIG. 10). For example, the control unit 11 registers information "visiting the store" indicating that the user corresponding to the reservation information of the user A2 has visited the store in association with the reservation information. Further, as shown in FIG. 11, the control unit 11 changes the display position of the reservation object image F2 of the user A2 to the position corresponding to the changed use start time and use end time on the reservation management page P1. change. Further, the control unit 11 may change the display mode of the reservation object image F2 on the reservation management page P1 to a display mode (for example, blinking, lighting, shading, etc.) that can identify that the display position has been changed. good.

As another example, when the time at which the use status of the table T3 changes from vacant to seated is "18:40", the control unit 11 changes the use start time and the use end time by 15 minutes, 5 minute fractions are rounded down. The control unit 11 changes the use start time from "19:00" to "18:45" and the use end time from "21:00" to "20:45". FIG. 12 shows the reservation management page P1 corresponding to the above example.

Thus, when a user arrives at the store later or earlier than the reserved time, the user of the table is recognized based on the captured image TP1 and the reserved time (use start time, use end time) is updated. can be done. Therefore, even if the staff member forgets or is late to update the user's visit status or change the reservation time, the reservation information can be updated appropriately. For this reason, for example, it is possible to accurately grasp the end time of use of the table, so that it is possible to appropriately accept new reservations for the table, guide walk-in customers, and the like.

Step S17 is an example of the update step of the present invention. After step S17, in step S18, the control unit 11 determines whether or not at least some of the plurality of usage times corresponding to the same table overlap. For example, in a case where a plurality of pieces of reservation information are associated with the table, the control unit 11 determines whether there is any reservation information that overlaps at least a part of the usage time due to the update of at least one piece of reservation information. determine whether or not If there is reservation information in which at least part of the usage time overlaps (S18: Yes), the process proceeds to step S19. On the other hand, if there is no reservation information that overlaps at least part of the usage time (S18: No), the process returns to step S11.

For example, in reservation information D1 shown in FIG. 13, reservation information of user A4 who uses "table T3" from "21:00 to 23:00" on "July 1, 2020" is registered. In this case, as shown in FIG. 13, the usage start time of the reservation information of user A2 to whom table T3 is assigned is changed from "19:00" to "19:15", and the usage end time is changed to "21:00". 00” to “21:15”, part of the usage time “21:00 to 23:00” of user A4 becomes “21:00 to 21:15” as the usage time of user A2. will be duplicated. In this case, the process moves to step S19.

In step S19, the control unit 11 (output processing unit 116) outputs predetermined warning information in association with reservation information with overlapping use times. For example, as shown in FIG. 14, the control unit 11 issues a warning to each of the reservation object images F2 and F4 corresponding to the reservation information of the user A2 and the user A4 whose use times overlap on the reservation management page P1. Display the object image K1. Thereby, the staff of the restaurant G can be made to recognize that the overlap of usage time has occurred. The staff can take actions such as urging the user A2 to leave the store at "21:00" or requesting the user A4 to change the usage start time. After step S19, the process returns to step S1. Step S19 is an example of the output step of the present invention.

Here, in step S131, when it is determined that the user has left the restaurant (S131: Yes), in step S17, the control unit 11 (update processing unit 115) updates the reservation information D1. Execute the process. For example, when the usage status of table T3 used by user A2 changes from seated to vacant at "20:30", the control unit 11 determines the usage end time included in the reservation information corresponding to table T3. is changed from "21:00" to "20:30" when it is determined that the table is vacant (see FIG. 15). In this manner, when the usage status changes from the seated to the vacant, the control unit 11 changes the usage end time of the table included in the reservation information to the time when the table is determined to be vacant. In addition, the control unit 11 registers "exited" in the visit status of the reservation information of the user A2. Further, as shown in FIG. 16, the control unit 11 changes the display position of the reservation object image F2 of the user A2 to the position corresponding to the changed use end time on the reservation management page P1.

Further, when it is determined in step S14 that there is no reservation information corresponding to the table determined to be occupied in the reservation information D1 (S14: No), in step S141, the control unit 11 (update processing unit 115) A user who is seated at a table is treated as a customer who comes to the store without a reservation (walk-in customer), and usage information indicating that the customer is a walk-in customer is registered in association with the table. FIG. 17 is a diagram showing an example of the reservation information page P2 corresponding to usage information. For example, when a user (walk-in customer) comes to the store at "19:30" and takes a seat at table T3, the control unit 11 registers usage time "19:30 to 21:30" in association with table T3. do. After step S141, the process returns to step S1.

Further, in step S16, if the usage status of the table changes outside the first predetermined time (S16: No), in step S161, the control unit 11 (update processing unit 115) updates the user seated at the table to the reservation As a customer (walk-in customer) who came to the store without a visitor, usage information indicating usage by a walk-in customer is registered in association with the table (see FIG. 17). For example, when user A2 assigned table T3 does not visit restaurant G but visits restaurant G at "19:43" and takes a seat at table T3, the usage status of table T3 changes from vacant to seated. Since the changed time "19:43" is outside the first predetermined time "30 minutes" from the reference time "19:00" of the reservation information of user A2, the control unit 11 selects the user seated at the table T3. As a walk-in customer, the usage information is registered in association with the table T3. Further, as shown in FIG. 18, the control unit 11 displays a reservation object image F5 of a walk-in customer on the reservation management page P1.

Here, if at least some of the plurality of usage times corresponding to the same table overlap (S18: Yes), the control unit 11 (output processing unit 116) outputs predetermined warning information to the reservation information and the usage information. (S19). For example, as shown in FIG. 18, the control unit 11 adds a warning object image K1 to each of the reservation object images F2 and F5 of the reservation information of the user A2 and the use information of the walk-in customer whose use times overlap in the table T3. display.

As another example, when the time at which the usage status of the table T3 changes from vacant to occupied is "18:20", as shown in FIG. display. Further, as shown in FIG. 19, the control unit 11 (output processing unit 116) warns each of the reservation object images F2 and F6 of the reservation information of the user A2 and the use information of the walk-in customer whose use times overlap. Display the object image K1.

In this way, when reservation information is associated with a table associated with usage information, the control unit 11 (output processing unit 116) outputs the table outside the first predetermined time from the reference time. When the usage status changes from vacant to occupied, and the difference between the time when the usage status of the table changes from vacant to occupied and the reference time corresponding to the reservation information is within a second predetermined time, Predetermined warning information is output in association with at least one of the reservation information and the usage information. The second predetermined time is a usage time available to the user. For example, when the restaurant G has a two-hour system, the second predetermined time is two hours. If the difference between the time when the table usage status changes from vacant to occupied and the reference time corresponding to the reservation information exceeds the second predetermined time, the warning information is output because the usage time does not overlap. becomes unnecessary.

As described above, the reservation management system 100 according to the present embodiment acquires a captured image of a utilization area including a utilization object (eg, a table) used by a user in a facility (eg, a restaurant), and obtains a captured image of the captured image. Based on the image, the usage status indicating whether the seat to be used is vacant or occupied is determined. In addition, the reservation management system 100 acquires reservation information corresponding to the usage target, and the usage status changes within a first predetermined time using the usage start time of the usage target included in the reservation information as a reference time. If so, the reservation information is updated. According to the above configuration, even if the restaurant staff forgets or is late to update the user's visit status or change the reservation time, the reservation information can be updated appropriately. be able to. For this reason, for example, it is possible to accurately grasp the end time of use of the table, so that it is possible to appropriately accept new reservations for the table, guide walk-in customers, and the like. Therefore, for example, the number of same-day reservations for restaurants can be increased. Also, for example, it is possible to increase the number of walk-in customers on the day of a restaurant.

In addition, since the reservation management device 1 can update the reservation information without acquiring information according to the staff's input operation from the facility terminal 3, communication traffic between the reservation management device 1 and the facility terminal 3 can be reduced. , and effective utilization of computer resources.

The reservation management system 100 of the present invention is not limited to the above embodiments. The reservation management system 100 may be in the form shown below.

As another embodiment, the reservation processing unit 111 changes the table included in at least one of the plurality of reservation information when at least a part of the usage time corresponding to each of the plurality of reservation information overlaps. good too. For example, as shown in FIGS. 13 and 14, the usage start time of user A2 is changed from "19:00" to "19:15", and the usage end time is changed from "20:00" to "20:15". , part of the usage time of user A2 and the usage time of user A4 "20:00 to 20:15" overlap. In this case, the reservation processing unit 111 executes processing for changing the table assigned to user A4, for example. Specifically, the reservation processing unit 111 changes the table assigned to the user A4 from "table T3" to "table T2". FIG. 20 shows an example of reservation information D1 in which the reservation information of user A4 has been changed. FIG. 21 shows an example of the reservation management page P1 in which the position of the reservation object image F4 corresponding to the reservation information of the user A4 is changed. In this case, the display of the warning information (warning object image K1) may be omitted.

Note that the process of changing the table described above can be similarly applied when one of the users is a walk-in customer. That is, when at least a part of the usage time corresponding to the usage information of the walk-in customer and the usage time corresponding to the reservation information of the reservation customer overlap, the reservation processing unit 111 changes the table included in the reservation information. change.

Further, as another embodiment of the present invention, the reservation processing unit 111, when at least a part of the usage time corresponding to each of the plurality of reservation information overlaps, is included in at least one of the plurality of reservation information. You can change your reservation time. For example, in the case of the examples shown in FIGS. 13 and 14, the reservation processing unit 111 executes processing for changing the reservation time for user A4. Specifically, the reservation processing unit 111 changes the usage start time of user A4 to "21:15" and the usage end time to "23:15". In this case, the reservation processing unit 111 transmits a change notification of the reservation time to the user terminal 4 of the user A4.

Further, in the above example, the reservation processing unit 111 may be configured not to change the usage end time of the user A2 from the usage end time "21:00" at the time of reservation, for example. In this case, the usage time of user A2 and the usage time of user A4 do not overlap, so the output processing unit 116 does not output warning information.

The process of changing the reservation information described above can be similarly applied when one of the users is a walk-in customer. That is, when at least a part of the usage time corresponding to the usage information of the walk-in customer and the usage time corresponding to the reservation information of the reservation customer overlap, the reservation processing unit 111 changes the table included in the reservation information. change.

Further, the process of changing the reservation information (reservation time, table) described above may be executed based on the staff's operation. For example, when the warning information is output, the control unit 11 causes the facility terminal 3 to display a reception screen for accepting whether or not to change the reservation information (reservation time, table). Then, the control unit 11 changes the table assigned to the user when an operation to change the table is received from the staff on the reception screen.

By the way, a user (user group) may use a plurality of tables. In this way, when a plurality of tables are associated with one piece of reservation information, the update processing unit 115 determines whether the usage status of at least one of the plurality of tables has changed within the first predetermined time. In this case, the one piece of reservation information is updated. For example, when tables T2 and T3 are assigned to user A2's reservation information, when a user of user A2's group visits restaurant G at "19:23" and is seated at table T2, , the update processing unit 115 updates the reservation information (usage start time, use end time, usage status) of the user A2. Further, as shown in FIG. 22, the update processing unit 115 changes the display position of the reservation object image F2 of the user A2 to the position corresponding to the use start time and the use end time after the change on the reservation management page P1. change. Here, the reserved object image F2 is displayed across the tables T2 and T3.

In addition, so-called double booking may occur, in which multiple reservations are accepted for the same table on the same date and time. FIG. 23 shows the reservation management page P1 when double booking of reservations for users A2 and A5 occurs. In this case, the output processing unit 116 displays warning information (warning object image K1) on each of the reservation object images F2 and F5. Further, in this case, if the time at which the usage status of the table T3 changed from vacant to seated is "18:40", the control unit 11 selects Update the reservation information of the person with the earlier reservation date and time (the person who made the reservation first). For example, when the user A2 has made a reservation for the restaurant G before the user A5, the control unit 11 changes the usage start time and the usage end time of the user A2 as shown in FIG. to display the reservation object image F2. Further, the control unit 11 causes the reservation object image F2 to display warning information (warning object image K1) indicating that double booking has occurred.

Further, as another embodiment of the present invention, the control unit 11 identifies a user who has visited a restaurant and has been seated at a table, and determines whether or not the user is registered in the reservation information. good too. Thereby, the control unit 11 can determine whether the user is a reserved user or a walk-in customer. Note that the control unit 11 may identify the user by matching the captured image TP1 with a facial photograph of the user registered in advance in the storage unit 12, or the user who visits the restaurant may input The user may be identified based on the user information obtained.

In addition, the reservation management system according to the present invention includes an image acquisition processing unit that acquires a captured image of a usage area including a table in a restaurant, and whether the table is empty or occupied based on the captured image. A vacant seat determination processing unit that determines the usage status indicating whether there is a table, a reservation acquisition processing unit that acquires reservation information corresponding to the table, and a first and an update processing unit that updates the reservation information when the usage status changes within a predetermined time.

Further, a reservation management method according to the present invention includes an image acquisition step of acquiring a captured image of a usage area including a table in a restaurant; a vacant seat determination step of determining a usage status indicating whether or not a table is available; a reservation obtaining step of obtaining reservation information corresponding to the table; and an updating step of updating the reservation information when the usage situation changes.

Further, a reservation management program according to the present invention includes an image acquisition step of acquiring a captured image of a usage area including a table in a restaurant; a vacant seat determination step of determining a usage status indicating whether or not a table is available; a reservation obtaining step of obtaining reservation information corresponding to the table; and an updating step of updating the reservation information when the usage status changes.

1: Reservation management device 2: Imaging device 3: Facility terminal 4: User terminal 100: Reservation management system 111: Reservation processing unit 112: Image acquisition processing unit 113: Vacant seat determination processing unit 114: Reservation acquisition processing unit 115: Update processing Unit 116: Output processing unit F: Reserved object image K1: Warning object image

Claims (12)

an image acquisition processing unit that acquires a captured image of a usage area including a usage target that is used by a user in the facility;
a vacant seat determination processing unit that determines a usage status indicating whether the seat to be used is vacant or occupied based on the captured image;
a reservation acquisition processing unit that acquires reservation information of the user who uses the usage target;
store-visit status information corresponding to the reservation information of the user when the usage status changes within a first predetermined time period based on the start time of use of the object to be used included in the reservation information of the user; and does not update store visit status information corresponding to the reservation information of the user when the usage status changes outside the first predetermined time;
reservation management system. The update processing unit changes the usage start time of the reservation information of the user from the vacant seat to the vacant seat when the usage status changes from the vacant seat to the occupied seat within the first predetermined time from the reference time. change to the time changed to presence,
The reservation management system according to claim 1. The update processing unit updates the use end time of the use target included in the reservation information of the user when the use status changes from an empty seat to an existing seat within the first predetermined time from the reference time. change according to the change time of the use start time;
The reservation management system according to claim 2 . The update processing unit updates the reservation information with information indicating that the user corresponding to the reservation information has visited the store when the usage status changes from vacant seats to occupied seats within the first predetermined time from the reference time. to be registered in association with
The reservation management system according to any one of claims 1 to 3. The update processing unit, when the usage status changes from an empty seat to a seated seat outside the first predetermined time from the reference time, indicates that the usage is by a user who has not made a reservation for the usage target. registering information in association with the target of use;
A reservation management system according to any one of claims 1 to 4. When a plurality of pieces of reservation information are associated with the use object, and when at least one piece of the reservation information is updated and at least a part of the usage time overlaps with the reservation information, further comprising an output processing unit that outputs predetermined warning information in association with the reservation information that overlaps the usage time;
The reservation management system according to any one of claims 1 to 5. When a plurality of usage targets are associated with one piece of reservation information, the update processing unit updates the usage of at least one of the plurality of usage targets within the first predetermined time. updating the one of the reservation information when circumstances change;
A reservation management system according to any one of claims 1 to 6. When it is determined by the vacant seat determination processing unit that the use object is occupied, the vacant seat determination processing unit within a third predetermined time using the use end time of the use object included in the reservation information as a reference time further comprising an output processing unit that outputs predetermined warning information in association with the reservation information when the use target is not determined to be an empty seat by
The reservation management system according to any one of claims 1 to 7. The update processing unit determines, by the vacant seat determination processing unit, that the use object is an empty seat, based on the end time of use of the use object included in the reservation information, when the use status changes from an existing seat to an empty seat. change to the specified time,
The reservation management system according to any one of claims 1-8. Determining whether the user is registered in the reservation information corresponding to the usage target based on the face image of the user included in the captured image corresponding to the usage target,
The update processing unit updates the reservation information when it is determined that the usage status changes within the first predetermined time and the user is a user registered in the reservation information.
A reservation management system according to any one of claims 1 to 9. an image acquisition step of acquiring a captured image of a utilization area including a utilization target used by a user in the facility;
a vacant seat determination step of determining a usage status indicating whether the seat to be used is vacant or occupied based on the captured image;
a reservation acquisition step of acquiring reservation information of the user who uses the usage target;
store-visit status information corresponding to the reservation information of the user when the usage status changes within a first predetermined time period based on the start time of use of the object to be used included in the reservation information of the user; and not updating the store visit status information corresponding to the reservation information of the user when the usage status changes outside the first predetermined time;
is executed by one or more processors. an image acquisition step of acquiring a captured image of a utilization area including a utilization target used by a user in the facility;
a vacant seat determination step of determining a usage status indicating whether the seat to be used is vacant or occupied based on the captured image;
a reservation acquisition step of acquiring reservation information of the user who uses the usage target;
store-visit status information corresponding to the reservation information of the user when the usage status changes within a first predetermined time period based on the start time of use of the object to be used included in the reservation information of the user; and not updating the store visit status information corresponding to the reservation information of the user when the usage status changes outside the first predetermined time;
is executed by one or more processors.

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