JP7241439B1 - Information processing device, information processing program, and information processing method - Google Patents

Abstract

An information processing device, an information processing program, and an information processing method for easily managing and notifying reception information of customers waiting for their turn are provided. In an information processing device (1), a reception section (2) for receiving reception information regarding use of a store from a first information processing terminal operated by a customer using the store, a predetermined condition included in the reception information and a pre-set Based on the order of priority, the seat allocation candidate seat that can be allocated earliest and the time related to the time when the seat allocation candidate seat becomes available from the seat allocation management information that manages the seat allocation information The seating arrangement adjustment unit 3 extracts the information, and associates the reception information with the candidate seating information and time information in the order of reception. An output unit 4 for output is provided. [Selection drawing] Fig. 1

Description

The present invention relates to an information processing device, an information processing program, and an information processing method.

2. Description of the Related Art With the development of communication technology, there is known a reservation system that connects to the Internet and reserves seats at stores, event venues, etc. via websites, for example. In this case, the user accesses the web server device that manages the website using a user terminal such as a personal computer (PC), smartphone, tablet terminal, etc., and enters the information necessary for the reservation to make a reservation for the store. It can be carried out.

On the other hand, a store terminal (personal computer, tablet, etc.) is installed at a store where seats are reserved via a website. As a result, the person in charge of the store or the like can confirm the reservation details received on the website via the store terminal.

The following technology has been disclosed for such a reservation system using the Internet.

As a first technique, there is disclosed a usage schedule management system that reflects the usage status of seats in a store and accepts waiting orders in consideration of available times for entering the store (for example, Patent Document 1). In the usage schedule management system, the vacant seat management device includes: business hours setting means for setting the time when a store can be entered; waiting waiting reception means for receiving waiting for a seat waiting for a vacant seat and registering waiting information; Allocation means for registering a usage quota designating a time zone to be used in association with a seat, Seat vacancy forecasting means for calculating an estimated vacancy time for each seat based on the usage quota, and Predicted seat vacancy time a store entry time determining means for calculating the scheduled store entry time of a customer who intends to wait for a turn based on the estimated store entrance time, and based on the store entrance scheduled time and the possible store entrance time, determines whether or not the customer can accept waiting for the customer's turn. and determination means. The waiting means for accepting a turn accepts the waiting for the order when the judging means judges that the order can be accepted.

Japanese Patent No. 7027598

Conventionally, in the store waiting system, there was a technology that presents the approximate time and time when it is possible to enter the store at the time of reception, but there is no technology that manages the seat allocation for each customer waiting in line and the time or time. I didn't. For example, with the above-described technology, it is difficult for customers waiting for their turn to confirm how long it will take their turn after receiving the order.

Accordingly, the present invention provides a technique for easily managing and notifying reception information of customers waiting for their turn.

An information processing apparatus according to an embodiment of the present invention is configured to transmit information to the reserved store or the unreserved store from a first information processing terminal operated by a customer who uses the reserved store or a customer who uses the unreserved store . Based on a reception unit that receives reception information regarding the use of a store , and predetermined conditions and preset priorities included in the reception information, seat allocation management information that manages seat allocation information is selected as soon as possible. Seating candidate seat information relating to possible seating candidate seats and time information relating to the time at which said seating candidate seats become available are extracted, and said reception information is added to said seating candidate seats in the order of reception. a seating arrangement adjustment unit that associates the information and the time information; and the candidate seating arrangement associated with the reception information and the time until the time, based on the contact information included in the reception information , for a predetermined time. an output unit that transmits to the second information processing terminal at intervals and displays a predetermined screen on the display device , wherein the output unit receives the reservation time and the reception information in units of the reception information the reception time, the time when the customer who made the reservation came to the store and performed check-in processing, the seat allocation candidate seat related to the reception information, the time related to the reception information, the time related to the reception information The display device displays a reception management list screen that displays the time until the reception, the number of transmissions to the second information processing terminal, and the most recent transmission time.

The seat allocation adjustment unit selects seats that can be allocated as soon as possible from seat allocation management information for managing seat allocation information based on predetermined conditions and preset priorities included in the reception information. Predetermined processing for extracting a certain seat allocation candidate seat and time information related to the time when the seat allocation candidate seat becomes available, and relating the reception information to the seat allocation candidate seat information and the time information in the order of reception or a plurality of times at predetermined intervals, and the output unit outputs the seat allocation candidate seats associated with the reception information and the time up to the time for each reception information unit at a predetermined timing or It is characterized in that it is executed multiple times at regular intervals.

The output unit causes the display device to display , or outputs to the second information processing terminal, the candidate seating arrangement and the time until the time associated with the reception information, and outputs the candidate seating arrangement or the When the time is changed, the candidate seat allocation after the change or the time up to the time after the change is displayed on the display device or output to the second information processing terminal .

When a plurality of seat allocation candidate seats are extracted based on the predetermined condition, the seat allocation adjustment unit adjusts the seat allocation in accordance with the seating leaving probability indicating the possibility that the customer who is entering the store will leave as the priority order. It is characterized by extracting candidate seats.

The accuracy of leaving the table is determined according to the movement of customers seated in the store, the content of orders, the number of orders, and the elapsed time from the first order.

An information processing program according to one embodiment of the present invention is a computer program that allows a computer to receive information from a first information processing terminal operated by a customer who uses a reserved store or a customer who uses a non-reserved store. Based on the reception processing for receiving reception information about the use of stores that are not open , and the seat allocation management information for managing seat allocation information based on predetermined conditions and preset priorities included in the reception information, the most Seating candidate seat information related to seat allocation candidate seats that can be allocated early and time information related to the time when the seat allocation candidate seats become available are extracted, and the reception information is distributed in the order of reception. seating arrangement adjustment processing associated with the candidate seat information and the time information; and based on the contact information included in the reception information, the candidate seating arrangement associated with the reception information and the time until the time , An output process for transmitting to the second information processing terminal at predetermined time intervals and displaying a predetermined screen on the display device is executed, and the output processing is performed in units of the reception information, the reservation time, the Reception time at which the reception information is received, time at which the reserved customer visits the store and performs check-in processing, the candidate seat allocation associated with the reception information, the time associated with the reception information, and the reception information The display device displays a reception management list screen that displays the time until the attached time, the number of transmissions to the second information processing terminal, and the most recent transmission time.

An information processing method according to an embodiment of the present invention is such that a computer receives information from a first information processing terminal operated by a customer who uses a reserved store or a customer who uses a non-reserved store. Based on reception processing for receiving reception information regarding the use of stores that are not open , and seat allocation management information for managing seat allocation information based on predetermined conditions and preset priorities included in the reception information, The seat allocation candidate seat information on the seat allocation candidate seat which is the seat that can be allocated earliest, and the time information on the time when the seat allocation candidate seat becomes available are extracted, and the reception information is stored in the order of reception. seating arrangement adjustment processing associated with the candidate seating information and the time information; and the candidate seating arrangement associated with the reception information and the time until the time based on the contact information included in the reception information. , and an output process for transmitting to the second information processing terminal at predetermined time intervals and displaying a predetermined screen on the display device , wherein the output processing is performed in units of the reception information, the reservation time, The reception time at which the reception information was received, the time at which the reserved customer came to the store and performed check-in processing, the candidate seat allocation associated with the reception information, the time associated with the reception information, and the reception information The display device displays a reception management list screen that displays the time until the associated time, the number of transmissions to the second information processing terminal, and the most recent transmission time.

According to the present invention, it is possible to easily manage and notify reception information of customers waiting for their turn.

It is a figure explaining the outline|summary of the information processing apparatus in embodiment of this invention. It is a figure which shows an example of the whole structure of the store management system in this embodiment. It is a functional block diagram of the store management server 12 in this embodiment. It is a figure which shows an example of the data structure of seat management DB managed by the shop management server 12 in this embodiment. It is a figure which shows an example of the reception management list screen in this embodiment. FIG. 10 is a sequence diagram of a reception procedure in the case of reception outside the store according to the present embodiment; It is a sequence diagram of a reception procedure performed when a customer comes to the store in the present embodiment. It is a sequence diagram of the process of displaying and notifying the waiting time performed for each customer in the present embodiment. It is a figure which shows the waiting time display / notification processing flow in this embodiment. It is an example of a configuration block diagram of a hardware environment of a computer that executes a program according to the present embodiment.

FIG. 1 is a diagram illustrating an overview of an information processing apparatus according to an embodiment of the present invention. The information processing device 1 includes a reception unit 2 , a seating arrangement adjustment unit 3 and an output unit 4 . An example of the information processing device 1 is a store management server 12, which will be described later.

The reception unit 2 receives reception information regarding use of the store from the first information processing terminal operated by a customer using the store. An example of the reception unit 2 is the reception unit 32 described later. An example of the first information processing terminal is the visit reception terminal 20 or the user terminal 21, which will be described later.

The seat arrangement adjustment unit 3 selects seats that can be allocated earliest from seat allocation management information that manages seat allocation information based on predetermined conditions and preset priorities included in the reception information. Seating candidate seats and time information about the time at which the seating candidate seats become available are extracted, and the reception information is associated with the seating candidate seat information and the time information in the order of reception. An example of the seating arrangement adjustment unit 3 is a seating arrangement adjustment unit 33, which will be described later.

The output unit 4 outputs the candidate seats associated with the reception information and the time until the time for each reception information. An example of the output unit 4 is an output unit 34, which will be described later.

By configuring in this way, it is possible to easily manage and notify reception information of customers who are waiting for their turn. That is, for each customer who has completed reception and is waiting for his/her turn, it is possible to manage and output information on how the seats are scheduled to be allocated, the guidance time, and the waiting time until then. . The seats that are scheduled to be allocated are only seats for reference, and are not seats that have been confirmed.

The seat arrangement adjustment unit 3 selects seats that can be allocated earliest from seat allocation management information that manages seat allocation information based on predetermined conditions and preset priorities included in the reception information. Candidate seats and time information relating to the time at which the candidate seats can be allocated are extracted, and the process of relating the reception information to the candidate seat information and time information in the order of reception is performed at a predetermined timing or at a certain time. Run multiple times at intervals.

The output unit 4 executes a process of outputting the candidate seats associated with the reception information and the time until the time, for each reception information unit, a plurality of times at predetermined timings or at predetermined intervals.

By configuring in this way, waiting information can be notified based on the latest information.

The output unit 4 outputs the candidate seat allocation and the time until the time associated with the reception information to the display device or the second information processing terminal. Outputs the associated seat allocation candidate seats and the time until the time.

With this configuration, the store staff or customers can confirm the candidate seat allocation and the time until the time. In addition, when there is a change in seat allocation candidate seats or time, the time until the seat allocation candidate seats and time related to the reception information is output, so if there is no update, transmission of unnecessary notifications can be reduced. can be done.

When a plurality of seat allocation candidate seats are extracted based on a predetermined condition, the seat allocation adjustment unit 3 extracts the seat allocation candidate seats according to the degree of leaving probability indicating the possibility that the customer who is entering the store will leave as the order of priority. do. The probability of leaving is determined according to the movement of customers seated in the store, the content of orders, the number of orders, and the elapsed time from the first order.

By configuring in this way, it is possible to notify the seat that is highly likely to become available sooner, so that the accuracy can be improved.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.

FIG. 2 is a diagram showing an example of the overall configuration of the store management system according to this embodiment. The store management system 11 includes a store management server 12 , a web server 13 , a store terminal 17 , an order reception terminal 18 , a guidance display 19 , a visit reception terminal 20 , a user terminal 21 and a communication network 22 . The store management server 12, web server 13, and user terminal 21 are connected to a communication network 22 wirelessly or by wire. The store terminal 17, the order reception terminal 18, the guide display 19, and the visit reception terminal 20 are arranged in the store 16 and connected to a communication network 22 via a LAN (Local Area Network).

The web server 13 is, for example, one or more information processing devices managed by companies that provide reservation services. The web server 13 manages a website for accepting reservations for the store 16, and provides users with a service for accepting reservations for various stores via the website (hereinafter referred to as a web reservation service).

The store management server 12 has a reservation management function and a queue management function. When the store management server 12 functions as a reservation management function, the store management server 12 realizes batch management of reservations to stores such as restaurants (Web reservation management) through each of a plurality of websites. used to The store management server 12 receives reservations input at each of the reservation sites of the plurality of web servers 13 via the communication network 22 .

The store management server 12 (reservation management function) receives reservations input via the web server 13 and manages the received reservations. The store management server 12 (reservation management function) stores a seat type management database (hereinafter, the database is referred to as "DB"), a media cooperation management DB, a reservation management DB, and an inventory management DB in the storage unit. The seat type management DB is a database that stores seat type information for each store (table capacity, table installation environment (private room or non-private room, etc.), seat type (tatami room, table, horigotatsu), etc.). The medium cooperation management DB is a database in which media for accepting reservations for shops handled by the shop management server 12 (reservation management function) are registered. The reservation management DB is a database that stores information on reserved seats (tables) for each store. The inventory management DB is a database that stores information including the maximum number of reservable tables, the number of reserved tables, the number of reservable tables (remaining number of tables (table inventory)), etc. for seats (tables) corresponding to seat type information. is.

When the store management server 12 functions as a queue management function, the store management server 12 is an information processing device that manages the queue of customers entering the store 16 . Waiting for a customer's turn to enter the store 16 can be received by the visit reception terminal 20 or the user terminal 21 .

The store management server 12 (waiting management function) receives reception information when a customer who visits the store from the store reception terminal 20 waits for their turn, and check-in information when a reservation customer comes to the store. etc.

When the store management server 12 functions as a seat management function, the store management server 12 manages a seat allocation schedule and allocated seats based on reservations received by the reservation management function and queues received by the queue management function. , before entering the store, after entering the store, after entering the store, etc. are managed.

The store management server 12 (seat management function) acquires reservation information, acquires customer information whose turn has arrived (customer information whose turn has arrived), and manages the reservation information and customer information whose turn has arrived in a seat management DB. do. The store management server 12 also manages order information acquired from the order reception terminal 18 . The store management server 12 also manages congestion information for each store, area in the store, or seat type based on the seat management DB.

The store terminal 17 receives seat reservations for the store 16 in which the store terminal 17 is installed, received by the store management server 12 as a reservation management function, and seat reservation in the store 16 received by the store management server 12 as a queue management function It is a terminal for displaying a store management screen for employees of the store to check the status of the queue and the status of vacant seats in the store 16 . The store terminal 17 may be, for example, a personal computer (PC), a smart phone, a tablet terminal, or the like.

The order reception terminal 18 is a terminal arranged at each table in the store 16 and used by the customer to place an order, and may be a personal computer (PC), a smart phone, a tablet terminal, or the like.

A store reception reception terminal 20 is a terminal installed at a storefront of a store 16, and is a terminal for registering waiting for a customer who visits the store and performing check-in notifying that a customer who has made a reservation has arrived at the store. The visit reception terminal 20 may be, for example, a personal computer (PC), a smart phone, a tablet terminal, or the like.

A visit reception terminal 20 is used by a customer to enter a waiting line for entering the store or check-in at the store. The store management server 12 accepts the waiting input from the visit acceptance terminal 20 . In addition, the store management server 12 causes the guide display 19 to display the waiting status and information necessary for calling customers whose turn it is to enter the store. The store management server 12 receives orders from customers in each table.

The guidance display 19 is a display device for displaying the current waiting status to customers who are waiting for their turn and for calling customers whose turn it is to enter the store.

The user terminal 21 is, for example, an information communication terminal having a communication function owned or occupied by a user who has reserved or waited for a seat at the store 16, and includes, for example, a personal computer (PC), a smart phone, a tablet computer, and the like.

The store management server 12 may be a seat management server, a queue management server, and a reservation management server. Also, the store management server 12 may be a server system configured by one or more physical information processing devices, or may be a virtual server system configured by one or more virtual server devices. .

FIG. 3 is a functional block diagram of the store management server 12 in this embodiment. The store management server 12 includes a control section 31 and a storage section 36 . The control unit 31 functions as an acquisition unit 32, a seating arrangement adjustment unit 33, and an output unit 34 by reading and executing the program in this embodiment.

The acquiring unit 32 receives information from the store reception terminal 20 when a customer who visits the store performs a reception operation on the store reception terminal 20 in order to enter the store or wait in line, or when the customer who comes to the store is a reservation customer. When a check-in operation is performed on the store reception reception terminal 20, reception information, check-in information, or the like is obtained.

Based on predetermined conditions and priority, the seat allocation adjustment unit 33 selects the candidate seats that can be allocated earliest from the seat management DB 37 and the time when the candidate seats become available. (Scheduled Guidance Time) is extracted, and the reception information is stored in the reception management DB 38 in the order of waiting, in association with the candidate seat allocation and the time information.

The output unit 34 outputs to the store terminal 17 , another terminal, or the user terminal 21 the candidate seats associated with the reception information and the time until the guidance scheduled time for each reception information.

The storage unit 36 stores a seat management DB 37 and a queue management DB 38 in this embodiment. The seat management DB 37 is a database that manages seat management information such as the use status and use schedule of each seat inside the store 16 (including outdoor seats such as terrace seats) on a time zone basis. The reception management DB 38 is a database for managing reception information of customers waiting for their turn.

FIG. 4 is a diagram showing an example of the data structure of the seat management DB managed by the store management server 12 in this embodiment.

The seat management DB 37 stores information such as "store ID", "seat number", "reservation/visit time", "seat type", "name", "status", "stay time", "reservation/waiting determination flag", etc. Contains data items. The item “store ID” stores identification information (store ID) for identifying the store. The item "seat number" stores a number (seat number) for identifying a seat. The "reservation/visit time" stores the reservation time or the visit time. The item "seat type ID" stores identification information for identifying the seat type of the seat type (counter seat, table seat, terrace seat, etc.). The item "name" stores the name of the customer who made a reservation or visited the store. The item "status" stores status information of the entry status of whether the customer who made a reservation or visited the store has not yet entered the store, has already entered the store, or has already left the store. The item "staying time" stores the staying time of a customer who made a reservation or visited the store, and stores a default value (for example, 60 minutes, 90 minutes, 120 minutes, etc.) set by the store terminal 17 . The item "reservation/waiting determination flag" stores flag information indicating whether the reservation was accepted as a reservation or as a waiting order. In that case, "W" is stored.

The reception management DB 38 stores "call number", "name", "reservation time", "reception time", "check-in time", "desired number of people", "contact information", "candidate seat allocation", "guidance schedule "time", "waiting time (minutes)", "number of transmissions", "transmission time", and other data items. The item "calling number" stores numbers (calling numbers) assigned to identify the received customers in the order in which the customers were received (acceptance order). The item "name" stores the name of the accepted customer or the customer who made the reservation. The item "reservation time" stores the time at which the reservation was made when the received customer is a reservation customer. The item "reception time" stores the reception time for a customer who has not made a reservation. The item "check-in time" stores the time when the customer who made the reservation came to the store and performed the check-in process. The item "desired number of people" stores the desired number of people specified by the customer at the time of reception (including online reception). The item "contact information" stores the contact information (electric field number, e-mail address, etc.) specified by the customer at the time of reception (including online reception). The item "candidate seat allocation" stores a seat number identifying a candidate seat (candidate seat allocation) to be allocated to the accepted customer. The item "scheduled guidance time" stores the scheduled time at which the received customer is guided to the candidate seats. The item "waiting time (minutes)" stores the time (minutes, for example) until the scheduled guidance time arrives. In the item "number of times of transmission", the number of times that the scheduled guidance time or the waiting time (minutes) was transmitted to the customer's user terminal 21 at a predetermined timing or at regular intervals to the customers waiting for their turn. Stored. The item "transmission time" stores the most recent time of transmission.

Next, when a customer who visits the store without making a reservation uses the store reception terminal 20 to perform a reception operation and performs reception processing, and when a customer who made a reservation uses the store reception reception terminal 20 to perform a check-in operation. Seat allocation adjustment processing when check-in processing is performed will be described.

FIG. 5 is a diagram showing an example of a reception management list screen in this embodiment. When the store staff accesses the store management server 12 using the store terminal 17 and performs a predetermined operation, the reception management list screen 41 is displayed on the display device of the store terminal 17 .

The reception management list screen 41 is a screen for managing customers (including customers who have checked in) accepted by the visit reception terminal 20 from reception (check-in) to guiding them to their seats. The reception management list screen 41 manages information about customers (including customers who have checked in) accepted by the visit reception terminal 20 as reception information in a list format in order of reception.

The reception management list screen 41 includes a call number display field 42, a name display field 43, a number display field 44, a reservation time display field 45, a reception time display field 46, a check-in time display field 47, a staff memo input field 48, and a save button. 49, a candidate seating display field 50, an expected guidance time display field 51, a waiting time display field 52, a number of times of transmission display field 53, and a transmission time display field 54.

The call number display field 42 displays the call number. The name display column 43 displays the name of the received customer. The number of people display column 44 displays the number of people who use the seats. The reservation time display column 45 displays the reserved time when the received customer is a reservation customer. The reception time display column 46 displays the reception time of the customer who came to the store. The check-in time display column 47 displays the check-in time when the customer who made the reservation has received (checked in). The staff memo input column 48 is a column for the store staff to arbitrarily input a memo. When the save button 49 is pressed, the content entered in the staff memo entry field 48 can be registered. The candidate seating display column 50 displays information on candidate seats (candidate seating) to be assigned to the customer who has received (or checked in) the customer. The scheduled guidance time display column 51 displays the scheduled time (scheduled guidance time) at which the seat allocation candidate seat is guided. The waiting time display column 52 displays the waiting time until the guidance scheduled time arrives. The number of times of transmission display column 53 displays the number of times the guidance scheduled time or waiting time has been transmitted to the user terminal 21 of the user corresponding to the reception information. The transmission time display field 54 displays the most recent time when the scheduled guidance time or waiting time was transmitted to the user terminal 21 of the user corresponding to the reception information.

FIG. 6 is a sequence diagram of the reception procedure in the case of outside reception in this embodiment. The user uses the user terminal 21 to access the reservation site of the store on the web server 13 (S1). Then, the Web server 13 inquires of the store management server 12 about the current waiting status (S2). The store management server 12 refers to the reception management DB 38, etc., and obtains the current waiting status (number of groups waiting for their turn, waiting time) (S3). The waiting time can be calculated by multiplying the waiting time per group by the number of waiting groups, for example, by setting the waiting time per group in advance.

The store management server 12 responds to the Web server 13 with the current waiting status (S4). The Web server 13 displays a reception screen (not shown) on the screen of the user terminal 21 (S5).

The user uses the user terminal 21 to check the waiting status, and displays the reception information (name, number of people, contact information (e-mail address, telephone number), scheduled visit time (accepted by specifying the time) on the reception screen. case), etc.) (S6). The web server 13 generates an e-mail containing the reception information and transmits it to the store management server 12 (S7).

The store management server 12 analyzes the received e-mail and recognizes the content of the reception information based on the analysis result. The store management server 12 adds a check-in status flag (default value: “unchecked-in”) to the reception information and stores it in the reception management DB 38 . The store management server 12 updates the first-in, first-out queue (S8). That is, the store management server 12 arranges the reception information with the check-in status flag at the end of the queue (S8).

The store management server 12 issues a waiting reception number (call number) to the user via the Web server 13 (S10, S11). The waiting reception number (call number) is a number that is displayed when a call is made in the store and is used when guidance is given by voice to identify the customer.

After that, the store management server 12 performs reminder processing (S11). In the reminder process, the store management server 12 extracts the reception information that has not undergone the check-in process and is at the timing of prompting the check-in from among the reception information in the queue. The store management server 12 transmits a message prompting the customer of the extracted reception information to check in by e-mail, SMS (Short Message Service), or the like (S12).

FIG. 7 is a sequence diagram of a reception procedure performed when a customer comes to the store in this embodiment. In the case of in-store reception, when a customer comes to a store 16, he/she performs a reception operation using a visit reception terminal 20 if he/she has not made a reservation, or a check-in operation if he/she has made a reservation (preliminary waiting). In the reception operation, the customer inputs the number of people who will use the service and contact information (telephone number, e-mail address, etc.). In the case of a check-in operation, the customer inputs information identifying already registered reception information (for example, a waiting reception number (call number), a telephone number identifying the customer, an e-mail address, etc.). The visit reception terminal 20 transmits the information (reception information) received by the reception operation to the store management server 12 (S21). In addition, below, the reception information received by check-in operation is called check-in information.

Upon receiving the reception information, the store management server 12 (reception unit 32) registers it in the reception management DB 38 (S22). When the reception information is check-in information, the reception unit 32 updates the check-in information and the check-in time of the reception information corresponding to the check-in information registered in the reception management DB 38 .

After completing the registration, the store management server 12 (reception unit 32) notifies the visit reception terminal 20 that the reception processing has been completed. The visit reception terminal 20 displays on the screen (display device) that the reception process has been completed (S23).

FIG. 8 is a sequence diagram of processing for displaying and notifying the waiting time for each customer in this embodiment.

The store management server 12 (seat allocation adjustment unit 33) acquires the reception information of the earliest call number from the reception management DB 37 (S31). The seating arrangement adjustment unit 33 acquires desired seating conditions such as seat type, number of persons, etc., input by the customer at the time of reception from the acquired reception information.

Based on the conditions, the store management server 12 (seat allocation adjustment unit 33) selects the candidate seats that can be allocated earliest from the seat management DB 37, and the candidate seats that can be allocated. The time information about the time when the time becomes is extracted (S32). When a plurality of seat allocation candidate seats are extracted, the store management server 12 (seat allocation adjustment unit 33) determines one seat allocation candidate seat based on a predetermined priority.

The store management server 12 (seat allocation adjustment unit 33) can, for example, extract one or more in order of whether there is a vacant seat, or if there is no vacant seat, the time until it becomes available (for example, until a vacant seat becomes available). or whether the number of people included in the reception information is less than or equal to the number of people that can be accommodated in the seats.

It should be noted that even if it is a seat that can be guided, it may also be possible to set a seat that is not to be guided. Also, if multiple available seats are extracted, for example, the window seat may be guided as much as possible, or the priority order may be set according to the seat type (counter, table, private room, etc.), The seat may be guided according to the priority. In addition, connecting seats may also be set (there are combinations in the seat type setting).

When the store management server 12 (seat allocation adjustment unit 33) extracts the candidate seat allocation and the time at which the candidate seat allocation becomes available, it associates the candidate seat allocation and the time with the reception information ( S33). The store management server 12 (seat allocation adjustment unit 33) updates the reception management DB 38 based on the associated information.

Based on the updated reception management DB 38, the store management server 12 (output unit 34) displays the reception information on the reception management list screen 41 displayed on the store terminal 17, and also displays the candidate seat allocation display column 50 and guidance information. The scheduled time display field 51 and the waiting time display field 52 are displayed with the candidate seat allocation, the extracted time, and the waiting time up to that time (S34).

In addition, the store management server 12 (output unit 34) uses the contact information (for example, telephone number, e-mail address, etc.) included in the reception information, to the user terminal 21 of the user corresponding to the reception information, The extracted time and the waiting time up to that time are notified by SMS, e-mail, or the like (S35).

The store management server 12 repeats the processing of S31 to S35 for each piece of reception information in the order of the reception number (call number). Further, the store management server 12 may repeat the processing of S31 to S35 for each piece of reception information in the order of the reception number (call number) at a predetermined timing (for example, every 5 minutes, 10 minutes, 15 minutes, etc.). good.

Then, the call is announced, displayed, and notified again to the customer whose turn has come, and the customer is formally guided to the final candidate seats. Then, the store management server 12 reflects in the seat management DB 37 that the seat allocation candidate seat is in use.

FIG. 9 is a diagram showing a waiting time display/notification processing flow in this embodiment. As described above, the control unit 31 of the store management server 12 functions as the reception unit 32, the seat arrangement adjustment unit 33, and the output unit .

The reception unit 32 acquires reception information from the reception management DB 38 (S41). The seat arrangement adjustment unit 33 searches the seat management DB 37 for the earliest available seat based on the conditions (number of people, seat type, etc.) included in the reception information (S42). Seats can be searched either as single seats or as joint seats.

When there are a plurality of search results (searched seats), the seating arrangement adjustment unit 33 determines the seat with the highest priority among the searched seats as the seating arrangement candidate seat (S43). The order of priority may be, for example, single seats, connected seats, descending order of the ratio of the number of people actually seated to the capacity, and descending order of proximity to the window side.

For example, if the condition is 4 seats and table seats, the table with the least number of people (4 seats) among the tables that can seat 4 or more people (e.g., 4 seats, 6 seats, 8 seats) is determined as a seat allocation candidate. Also, for example, if multiple seats for four people are retrieved under this condition, the window seat may be given priority and determined as the candidate seat allocation.

The seating arrangement adjustment unit 33 calculates the waiting time from the current time to the available time of the seating arrangement candidate seats (S44).

The output unit 34 outputs the candidate seat allocation, available time, and waiting time to the output destination (S45). When the output destination is the store terminal 17, the output unit 34 displays the reception information on the reception management list screen 41 displayed on the store terminal 17, and displays the candidate seat allocation display column 50 and the guidance scheduled time display column 51. , the waiting time display field 52 displays the candidate seat allocation, the extracted time, and the waiting time up to that time. When the output destination is the user terminal 21, the output unit 34 uses the contact information (for example, telephone number, e-mail address, etc.) included in the reception information, and uses the user terminal 21 of the user corresponding to the reception information. In addition, the extracted time and the waiting time up to that time are notified by SMS, e-mail, or the like.

The store management server 12 repeats the processing of S41 to S45 for each piece of reception information in the order of the reception number (call number). Further, the store management server 12 may repeat the processing of S41 to S45 for each piece of reception information in the order of the reception number (call number) at a predetermined timing (for example, every 5 minutes, 10 minutes, 15 minutes, etc.). good. When the processing is repeated, the processing of S45 may be performed when the candidate seating arrangement is updated to another candidate seating arrangement in S43, or when the time is updated in S44.

It should be noted that it is also possible to set the probability of leaving the seat of a customer who finishes eating and adjust the priority according to the probability. Usually, after the meal is over and the customer leaves the seat, the seat does not become available (vacant) until the customer completes payment. Therefore, in the present embodiment, the store staff who has confirmed that the customer has finished eating and started to take a preliminary action to leave the table accesses the store management server 12 by operating the store terminal 17, handy terminal, etc., and update the probability of leaving the seats. For example, the default probability of leaving is set to the lowest probability of "0", and when updated, it is changed to "1", which is higher than that. It is assumed that the higher the numerical value of the probability of leaving, the higher the probability.

Also, the degree of withdrawal may be changed according to the customer's order status, order details, and elapsed time. For example, when a customer places an order for the first time, set the lowest probability of "0", then set a higher probability of "1" when the customer places the second order, and set it to "1" when the customer places the third order. You may make it set "2" with higher accuracy than. Also, if a dessert is ordered after a predetermined time has passed (for example, 30 minutes, 45 minutes, 60 minutes, etc.) from the first order, the leaving probability may be changed from "0" to "1". .

In addition, AI (artificial intelligence) may be used to analyze customer order patterns and the time from the first order to checkout, estimate customers who are about to leave, and thereby set the accuracy of leaving.

Alternatively, when a customer who has left the seat is confirmed by a camera capable of photographing the inside of the store, the leaving probability of the seat may be changed from "0" to "1".

Then, when a plurality of seats are retrieved in S42, the probability of leaving the seat may be added as one element of the priority order in S43. The order of priority may be, for example, single seats, connected seats, descending order of ratio of actual number of people seated to capacity, descending order of leaving probability, descending order of closeness to the window.

FIG. 10 is an example of a configuration block diagram of a hardware environment of a computer that executes programs in this embodiment. The computer 61 may be the store management server 12, the web server 13, the user terminal 21, or any other terminal. The computer 61 is composed of a CPU 62 , a ROM 63 , a RAM 64 , a storage device 65 , an input I/F 66 , an output I/F 67 , a communication I/F 68 , a reading device 69 and a bus 70 .

Here, CPU indicates a central processing unit. ROM indicates read-only memory. RAM indicates random access memory. I/F indicates an interface. A CPU 62, a ROM 63, a RAM 64, a storage device 65, an input I/F 66, an output I/F 67, a communication I/F 68, and a reading device 69 may be connected to the bus 70 as necessary.

The CPU 62 reads out the program according to the present embodiment from the storage device 65, and executes the program as the reception unit 32, the seating adjustment unit 33, and the output unit 34 when functioning as the store management server 12, for example. A ROM 63 indicates a read-only memory. A RAM 64 is a memory for temporary storage.

The storage device 65 is a device that stores a large amount of information. As the storage device 65, various types of storage devices such as a hard disk, a solid state drive (SSD), and a flash memory card can be used. For example, when functioning as the storage unit 36 of the store management server 12 , the storage device 65 stores programs according to the embodiment of the present invention and various data stored in the storage unit 36 .

The input I/F 66 can be connected to input devices such as a keyboard, mouse, electronic camera, web camera, microphone, scanner, sensor, tablet, touch panel, and information reader. Also, the output I/F 67 can be connected to output devices such as a display, a touch panel, a projector, a printer, and a speaker.

The communication I/F 68 is an interface such as a port for connecting to a communication network and communicating with other devices. The communication network may be the Internet, a local area network (LAN), a wide area network (WAN), leased line, wired, wireless, or other communication network. The reading device 69 is a device for reading a portable recording medium.

A program that implements the processing described in the above embodiment may be stored in, for example, the storage device 65 via the communication network and the communication I/F 68 from the program provider side. Also, the program for realizing the processing described in the above embodiments may be stored in a commercially available and distributed portable storage medium. In this case, this portable storage medium may be set in the reading device 69 and the program may be read and executed by the CPU 62 . Various types of storage media such as CD-ROMs, flexible disks, optical disks, magneto-optical disks, IC cards, USB memory devices, and semiconductor memory cards can be used as portable storage media. A program stored in such a storage medium is read by the reading device 69 .

Also, the program may be installed on a stand-alone computer, or may be installed by a cloud computer to provide only functions to the user.

According to this embodiment, it is possible to easily manage and notify reception information of customers waiting for their turn. That is, for each customer who has completed reception and is waiting for his/her turn, it is possible to manage and output information on how the seats are scheduled to be allocated, the guidance time, and the waiting time until then. . As a result, each customer who has completed the reception and is waiting for his/her turn can confirm how long his or her waiting time is.

It should be noted that the seats that are scheduled to be allocated are only seats that are a guideline for the allocation of seats, and are not seats that have been confirmed to be allocated. In other words, the candidate seat assignment does not actually assign a seat to the customer in advance, but merely proposes the seat that is most likely to be assigned at that time. Seating is actually decided when, for example, the customer's turn comes and the store side calls the customer and responds to the call. After confirmation, the seat management DB 37 is updated based on the information indicating that the candidate seats have been assigned to the customer.

The present aspect has been described above based on the embodiments and modifications, but the above-described embodiments are intended to facilitate understanding of the present aspect, and do not limit the present aspect. This aspect may be modified and modified without departing from the spirit and scope of the claims, and this aspect includes equivalents thereof. Also, if the technical features are not described as essential in this specification, they can be deleted as appropriate.

Reference Signs List 1 information processing device 2 reception unit 3 seating arrangement adjustment unit 4 output unit 11 store management system 12 store management server 13 web server 16 store 17 store terminal 18 order reception terminal 19 guide display 20 visit reception terminal 21 user terminal 22 communication network 31 Control unit 32 Reception unit 33 Seating adjustment unit 34 Output unit 36 Storage unit 37 Seat management DB
38 Reception Management DB

Claims (7)

a reception unit that receives reception information regarding use of the reserved store or the non-reserved store from a first information processing terminal operated by a customer who uses the reserved store or a customer who uses the non -reserved store ;
Based on a predetermined condition and a preset priority included in the reception information, a seat allocation candidate seat, which is a seat that can be allocated earliest, is selected from the seat allocation management information that manages the seat allocation information. A seat allocation adjustment unit that extracts candidate seat information and time information related to the time when the candidate seats can be allocated, and associates the reception information with the candidate seat information and the time information in the order of reception. and,
Based on the contact information included in the reception information, the candidate seats associated with the reception information and the time until the time are transmitted to a second information processing terminal at predetermined time intervals, and a display device an output unit for displaying a predetermined screen on the display device ;
with
The output unit outputs, in units of the reception information, the reservation time, the reception time at which the reception information is received, the time at which the customer who made the reservation visits the store and performs check-in processing, the candidate seat allocation associated with the reception information, A reception management list screen displaying the time associated with the reception information, the time until the time associated with the reception information, the number of transmissions to the second information processing terminal, and the most recent transmission time on the display device display
An information processing device characterized by: The seat allocation adjustment unit selects seats that can be allocated as soon as possible from seat allocation management information for managing seat allocation information based on predetermined conditions and preset priorities included in the reception information. Predetermined processing for extracting a certain seat allocation candidate seat and time information related to the time when the seat allocation candidate seat becomes available, and relating the reception information to the seat allocation candidate seat information and the time information in the order of reception or multiple times at regular intervals,
The output unit is characterized in that, in units of the reception information, the process of outputting the seat allocation candidate seats associated with the reception information and the time until the time is executed multiple times at predetermined timings or at predetermined intervals. The information processing apparatus according to claim 1. The output unit causes the display device to display , or outputs to the second information processing terminal, the candidate seating arrangement and the time until the time associated with the reception information, and outputs the candidate seating arrangement or the 3. When there is a change in time, the candidate seat allocation after the change or the time up to the time after the change is displayed on the display device or output to the second information processing terminal. 1. The information processing device according to 1. When a plurality of seat allocation candidate seats are extracted based on the predetermined condition, the seat allocation adjustment unit adjusts the seat allocation in accordance with the seating leaving probability indicating the possibility that the customer who is entering the store will leave as the priority order. The information processing apparatus according to claim 1, wherein candidate seats are extracted. 5. The information processing apparatus according to claim 4 , wherein said leaving accuracy is determined according to trends of customers seated in the store, details of orders, number of orders, and elapsed time from first order. to the computer,
a reception process for receiving reception information regarding the use of the reserved store or the non-reserved store from a first information processing terminal operated by a customer who uses the reserved store or a customer who uses the non -reserved store ;
Based on a predetermined condition and a preset priority included in the reception information, a seat allocation candidate seat, which is a seat that can be allocated earliest, is selected from the seat allocation management information that manages the seat allocation information. Seating arrangement adjustment processing for extracting seat candidate seat information and time information relating to the time at which the seat arrangement candidate seats become available, and relating the reception information to the seat arrangement candidate seat information and the time information in the order of reception. and,
Based on the contact information included in the reception information, the candidate seats associated with the reception information and the time until the time are transmitted to a second information processing terminal at predetermined time intervals, and a display device an output process for displaying a predetermined screen on the display device ;
and
The output processing includes, in units of the reception information, the reservation time, the reception time when the reception information is received, the time when the customer who made the reservation visits the store and performs check-in processing, the candidate seat allocation associated with the reception information, A reception management list screen displaying the time associated with the reception information, the time until the time associated with the reception information, the number of transmissions to the second information processing terminal, and the most recent transmission time on the display device display
An information processing program characterized by : the computer
a reception process for receiving reception information regarding the use of the reserved store or the non-reserved store from a first information processing terminal operated by a customer who uses the reserved store or a customer who uses the non -reserved store; ,
Based on a predetermined condition and a preset priority included in the reception information, a seat allocation candidate seat, which is a seat that can be allocated earliest, is selected from the seat allocation management information that manages the seat allocation information. Seating arrangement adjustment for extracting candidate seat information and time information relating to the time when the candidate seats can be allocated, and relating the reception information to the candidate seat information and the time information in the order of reception. processing ;
Based on the contact information included in the reception information, the candidate seats associated with the reception information and the time until the time are transmitted to the second information processing terminal at predetermined time intervals, and are displayed on the display device. Output processing for displaying a predetermined screen on a display device ;
and run
The output processing includes, in units of the reception information, the reservation time, the reception time when the reception information is received, the time when the customer who made the reservation visits the store and performs check-in processing, the candidate seat allocation associated with the reception information, A reception management list screen displaying the time associated with the reception information, the time until the time associated with the reception information, the number of transmissions to the second information processing terminal, and the most recent transmission time on the display device display
An information processing method characterized by:

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