WO2014045844A1

WO2014045844A1 - Information processing device

Info

Publication number: WO2014045844A1
Application number: PCT/JP2013/073383
Authority: WO
Inventors: 善久内田
Original assignee: アンサンシステムズ株式会社
Priority date: 2012-09-19
Filing date: 2013-08-30
Publication date: 2014-03-27

Abstract

[Problem] To provide an information processing device for appropriately providing, to a user, promotion information that encourages a visit to a location of a restaurant. [Solution] In the present invention, the following are provided: a use information storage section (11) in which use information, which is information related to use of a restaurant by at least one user, is stored; a use information reception section (12) for receiving use information and accumulating the same in the use information storage section (11); a promotion information storage section (13) in which promotion information, that is information encouraging use of a restaurant, is stored; a promotion information acquisition section (14) for acquiring, from the promotion information storage section (13), promotion information that is in accordance with the use information stored in the use information storage section (11); a contact address information storage section (15) in which is stored at least one item of contact address information that is information indicating a contact address corresponding to a user; and a transmission section (16) for transmitting promotion information acquired by the promotion information acquisition section (14) to a contact address indicating at least one item of contact address information that is stored in the contact address information storage section (15).

Description

[Name of invention determined by ISA based on Rule 37.2] Information processing device

The present invention relates to an apparatus for transmitting information for promotion about a restaurant to a user. Also. The present invention relates to an apparatus for managing reservations at restaurants and the like.

As a conventional technique, an electronic coupon issuing system in which a mobile terminal and a server are connected via a network, the mobile terminal is written with a message to receive an electronic coupon and specific information for specifying the server There has been known an electronic coupon issuing system that receives an electronic mail, accesses the server using the specific information, and sends an electronic coupon to the mobile terminal. (For example, refer to Patent Document 1).

In addition, as a conventional technique, a restaurant reservation / management system using an information system for making reservations, receiving orders, and placing orders for a large number of restaurants and customers, which supervises the restaurants connected to the information system. The restaurant service site that performs reservation work by the reservation search by the information system from the customer and the response to the customer, and performs the business of placing an order to the reserved restaurant based on the contents of the reservation order is known. It was done. (For example, refer to Patent Document 2).

JP 2002-117310 A (first page, FIG. 1 etc.) JP 2001-350997 A (first page, FIG. 1 etc.)

However, in the past, there has been a problem that it is not possible to appropriately provide promotion information for prompting the user to visit a restaurant.

In addition, the conventional technology has a problem that reservations at restaurants cannot be properly processed.

For example, in the past, when a user tries to reserve a desired seat, a store clerk or the like cannot easily check whether the seat is currently being used by a user who is currently in the store. There is a problem that a reservation for the time zone immediately after the current time may be set for the seat used by the.

An information processing apparatus according to the present invention includes a usage information storage unit that stores usage information that is information related to the use of a restaurant by one or more users, a usage information reception unit that receives the usage information and accumulates the usage information in the usage information storage unit. Promotion information storage for storing promotion information, which is information prompting the use of a restaurant, and promotion information acquisition for acquiring promotion information corresponding to the usage information stored in the usage information storage from the promotion information storage The contact information storage unit storing one or more contact information that is information indicating a contact corresponding to the user, and the promotion information acquired by the promotion information acquisition unit are stored in the contact information storage unit. It is an information processing apparatus provided with the transmission part which transmits to the contact shown by one or more contact information.

With this configuration, it is possible to appropriately provide promotion information for prompting the user to visit the restaurant.

Further, in the information processing apparatus of the present invention, in the information processing apparatus, the promotion information storage unit stores condition management information, which is information indicating conditions relating to usage information, and promotion management information, which is information including promotion information. The promotion information acquisition unit, when the usage information stored in the usage information storage unit satisfies one or more condition information stored in the promotion information storage unit, the promotion information associated with the condition information, It is an information processing apparatus acquired from promotion management information.

With such a configuration, it is possible to provide appropriate promotion information according to the conditions satisfied by the usage information.

In the information processing apparatus of the present invention, in the information processing apparatus, the usage information storage unit stores usage information including current status information that is information indicating a current usage status of the restaurant by the user, and promotion information. The storage unit stores condition information including conditions relating to the current status information, and the promotion information acquisition unit stores usage information including the current status information stored in the usage information storage unit in the promotion information storage unit. This is an information processing apparatus that acquires promotion information associated with condition information when one or more condition information including a condition related to current status information is satisfied.

With this configuration, it is possible to provide appropriate promotion information according to the current usage status of restaurants.

In the information processing apparatus according to the present invention, in the information processing apparatus, the usage information storage unit stores usage information including order history information that is information indicating food and drink ordered by the user, and the promotion information storage unit stores the usage information. Is stored with condition information including conditions related to order history information, and the promotion information acquisition unit is configured to receive orders including usage information including order history information stored in the usage information storage unit in the promotion information storage unit. This is an information processing apparatus that acquires promotion information associated with condition information when one or more condition information including a condition related to history information is satisfied.

With this configuration, it is possible to provide appropriate promotion information according to the user's past order history.

In the information processing apparatus of the present invention, in the information processing apparatus, the usage information storage unit stores usage information including a visiting time zone, which is information indicating a time zone in which the user has visited the store, and the promotion information acquiring unit includes: , Using the store visit time zone included in the usage information to detect idle time, which is a time zone in which the user does not visit the store frequently, to obtain promotion information before the idle time, Is an information processing device that transmits promotional information to

With such a configuration, it is possible to provide promotional information in a timely manner before a less frequently used time zone.

In the information processing apparatus according to the present invention, in the information processing apparatus, the promotion information is discount information that is information related to a discount on a price of food or drink provided at a restaurant or privilege information that indicates a privilege provided to a user. An information processing apparatus.

Such a configuration enables effective promotion by providing discounts and benefits.

In the information processing apparatus according to the present invention, in the information processing apparatus, the usage information storage unit stores usage information in association with user identification information that is user identification information. Information and user identification information are received, the received usage information and user identification information are associated with each other and stored in the usage information storage unit, and the promotion information acquisition unit is associated with the user identification information for each user identification information. It is determined whether or not the usage information satisfies one or more condition information stored in the promotion information storage unit. When the usage information satisfies the condition information, the promotion information associated with the condition information is acquired and stored in the contact information storage unit. The contact information is stored in association with the user identification information, and the transmission unit uses the promotion information acquired by the promotion information acquisition unit as a promotion. Contact information associated with the user identification information corresponding to the Deployment information is an information processing apparatus to be transmitted to the communication destination indicated by.

With this configuration, it is possible to selectively provide appropriate promotions for each user.

In addition, the reservation information processing apparatus of the present invention includes a usage location storage unit that stores usage location information that is information relating to one or more usage locations that are available to a user at a restaurant, and a user reservation at a restaurant. A reservation information storage unit for storing reservation information, which is information having use point information related to a use point reserved by the user, and a use point used by a user visiting the restaurant Usage status storage unit that stores usage status information, which is information including usage location information, and usage status information related to usage locations used by users visiting restaurants, and usage status information Reservation for accepting reservation inquiry information, which is information for inquiring whether or not a user can make a reservation for a restaurant, and a usage status reception unit that accumulates information in the usage status storage unit About the usage locations that can be reserved using the usage location information stored in the meeting information reception unit, the usage location storage, the usage location information included in the reservation information, and the usage location information included in the usage status information The availability information acquisition unit that acquires the availability information that is information indicating the status of the reservation, the reservation determination unit that determines whether the reservation is indicated by the reservation inquiry information using the availability information, and the determination result of the reservation determination unit A reservation instruction receiving unit that receives a reservation instruction that is an instruction to accumulate reservation information when the reservation determination unit determines that reservation is possible, and reserves reservation information according to the reservation instruction The reservation information processing apparatus includes a reservation information storage unit that stores information in the information storage unit.

With such a configuration, it is possible to determine whether or not a new reservation can be made using the availability information acquired using the reservation information and the current status information, so that it is possible to appropriately make a reservation at a restaurant.

Also, the reservation information processing apparatus of the present invention is a reservation information processing apparatus in which the usage location information is identification information of the usage location.

Such a configuration makes it possible to make an appropriate reservation in consideration of individual usage points.

Moreover, the reservation information processing apparatus of the present invention includes a matrix reservation information storage unit in which the reservation information processing apparatus stores matrix reservation information, which is information having user identification information of a user who waits for a vacant place in a restaurant. A reservation screen storage for storing information on a reservation screen, which is a screen for receiving a reservation instruction, and a matrix reservation for storing information on a matrix reservation screen, which is a screen for receiving a matrix reservation instruction, which is an instruction for accumulating matrix reservation information A screen storage unit, and the output unit outputs the reservation screen stored in the reservation screen storage unit when the reservation determination unit determines that the reservation is possible, and the reservation determination unit determines that the reservation is not possible The queue reservation screen stored in the queue reservation screen storage unit is output to the queue reservation screen, and the reservation instruction receiving unit receives the reservation instruction via the reservation screen, and the queue reservation screen via the queue reservation screen. A queue reservation instruction receiving unit for receiving an instruction, a further reservation information processing apparatus that includes a queue reservation information storage section for storing a queue reservation information corresponding to the queue reservation instruction to the queue reservation information storage unit.

With such a configuration, when reservation cannot be made, the user can be prompted to make a reservation, and the user can be prevented from reserving another restaurant.

According to the information processing apparatus or the like according to the present invention, it is possible to appropriately provide promotion information for prompting a user to visit a restaurant.

Moreover, according to the reservation information processing apparatus and the like according to the present invention, reservations at restaurants can be appropriately processed.

Block diagram of the information processing apparatus in Embodiment 1 of the present invention Flow chart for explaining the operation of the information processing apparatus Conceptual diagram of an information processing system having the information processing apparatus The figure which shows the usage management information of the same information processing apparatus The figure which shows the order history management information of the information processing apparatus The figure which shows the promotion management information of the information processing apparatus The figure which shows the contact management information of the information processing apparatus The figure which shows the threshold value management information of the information processing apparatus The figure which shows the example of a display of the promotion information which the information processing apparatus output The figure which shows the example of a display of the promotion information which the information processing apparatus output The figure which shows the example of a display of the promotion information which the information processing apparatus output The figure which shows the table management information of the information processing apparatus The figure which shows the example of a display of the promotion information which the information processing apparatus output The figure which shows the frequency that the user visits according to the time zone which the information processor calculated Block diagram of a reservation information processing apparatus in Embodiment 2 of the present invention Flow chart for explaining the operation of the reservation information processing apparatus The figure which shows the conceptual diagram of the reservation system provided with the reservation information processing apparatus The figure which shows the use status management information of the reservation information processing apparatus The figure which shows the order history management information of the reservation information processing apparatus The figure which shows the reservation management information of the reservation information processing apparatus The figure which shows the use location management information of the reservation information processing apparatus The figure which shows the example of a display of the screen which the reservation information processing apparatus output The figure which shows the availability information of the reservation information processing apparatus The figure which shows the example of a display of the screen which the reservation information processing apparatus output The figure which shows the example of a display of the screen which the reservation information processing apparatus output The figure which shows the reservation information management information of the reservation information processing apparatus The figure which shows the example of a display of the screen which the reservation information processing apparatus output The figure which shows the matrix reservation information management information of the reservation information processing apparatus The figure which shows an example of the external appearance of the computer system in

Embodiment

1 and 2 of this invention 2 is a diagram showing an example of the configuration of a computer system in the first and second embodiments

Hereinafter, embodiments of the information processing apparatus and the like will be described with reference to the drawings. In addition, since the component which attached | subjected the same code | symbol in embodiment performs the same operation | movement, description may be abbreviate | omitted again.

(Embodiment 1)
FIG. 1 is a block diagram of the information processing apparatus 1 according to the first embodiment. The information processing apparatus 1 includes a usage information storage unit 11, a usage information reception unit 12, a promotion information storage unit 13, a promotion information acquisition unit 14, a contact information storage unit 15, and a transmission unit 16.

The usage information storage unit 11 stores usage information that is information related to the use of restaurants by one or more users. A user is a customer of a restaurant. The user here may be an individual or a group. A restaurant is a restaurant or the like that provides food and drink such as a restaurant, a coffee shop, and a tavern. A store that delivers food according to an order received via a so-called telephone or the Internet, or a store that provides take-out food may be considered as a restaurant.

The usage information is, for example, information including information indicating the time when the user visited the restaurant, the time when the restaurant was closed, and the time zone when the restaurant was visited. The information indicating the time and time zone here may be information including date, day of the week, and the like. Here, the information indicating the visiting time zone is referred to as the visiting time zone. For example, information including information indicating the start time and end time of the time slot, and information indicating the start time of the time slot and the duration of the time slot may be considered as information on the visit time slot. However, a time representative of the time zone visited may be used as the store time zone. For example, the start time of the time zone, an intermediate time, or the like may be set as the store visit time zone.

The usage information is information (for example, seat identification information or table identification information) that indicates at least one of a seat, a table (table), and an area that the user used or currently uses when visiting the restaurant. , Private room identification information, floor identification information) and the like. Here, the information which shows the location which the user in such a restaurant uses is called utilization location information.

Further, the usage information may include order history information that is information indicating food and drink ordered by the user. The order history information is information including at least food and drink identification information that is information for identifying food and drink ordered by the user. The food / beverage identification information is, for example, a food / beverage name, a food / beverage abbreviation, a food / beverage product code, and the like. The order history information may further include information on the ordered quantity, the price of the food, the time of ordering, and the like in addition to the food identification information. Further, the order history information may include information indicating a classification of food and drink (for example, appetizers, main dishes, and beverages) instead of or in addition to food and drink identification information. .

Further, the usage information may include the number of customers in the group including the user when the user visits the store. The number of visitors may be considered as the number of users.

In addition, the usage information may have a usage amount when the user uses the restaurant.

Moreover, the usage information may include information on the environment when the user uses the restaurant. The environmental information is, for example, weather information, information such as temperature and humidity. The weather information is, for example, identification information indicating the weather state when the user visits the store. The identification information indicating the weather state is, for example, a character string indicating a state such as sunny, rainy, cloudy, a code assigned to the weather state, or the like. The temperature and humidity may be measured values, or may be sensory character strings representing the temperature and humidity such as hot, cold, high humidity, and dry.

Also, the usage information may include information on the use of the restaurant by the user. The usage information is information indicating a New Year party, a year-end party, a birthday party, a welcome party, a farewell party, and the like.

Also, the usage information may include current status information that is information indicating the current usage status of the restaurant by the user. The current status information may include, for example, information indicating that the user is currently visiting the store or information indicating that the user is not currently visiting the store. Further, the current status information may include the visit time of the user who is currently visiting the restaurant. The current status information may include information on the number of users in the group including the user who is currently visiting the store. In addition, for example, of the above-described usage information, information acquired at the time of the current visit may be considered as the current status information for the user currently visiting the store. For example, the current status information may be information indicating the current weather or usage location information indicating a usage location currently used by the user. Note that, for example, usage information in a state where information indicating that the user has left the store (for example, store closing time) or a part thereof is not included may be considered as current status information included in the usage information.

The usage information is usually information related to the use of one restaurant, but may be information related to the use of a plurality of stores such as chain stores and sister stores.

In the usage information storage unit 11, for example, user identification information that is identification information of a user who uses one restaurant and usage information related to the use of the one restaurant by the user are stored in association with each other. For example, usage management information having user identification information and usage information is accumulated in the usage information storage unit 11. The user identification information is, for example, a user name, a code assigned to the user, a membership number, a user email address, a telephone number, an account, or the like. The usage information storage unit 11 may store usage information in association with restaurant identification information corresponding to the usage information. The restaurant identification information includes a restaurant name, a code indicating the restaurant, and the like. In addition, the restaurant identification information may be a phone number or an email address of the restaurant.

The usage information is usually information that is created once for each use of the restaurant by the user. However, the one-time use is, for example, one-time visit or order before delivery. A plurality of pieces of usage information may be created for each use.

The use information storage unit 11 is preferably a non-volatile recording medium, but can also be realized by a volatile recording medium. This also applies to the following storage units.

The usage information receiving unit 12 receives usage information. Then, the usage information receiving unit 12 accumulates the received usage information in the usage information storage unit 11. For example, the usage information reception unit 12 receives usage information that is input from an input device (not shown), an input terminal (not shown), or the like by a restaurant clerk or administrator of the restaurant, or the user. For example, the usage information receiving unit 12 receives usage location information that is identification information such as a seat or a table input by a store clerk or an administrator. In addition, for example, the use information receiving unit 12 receives, as order history information, food and drink identification information input to a terminal (not shown) or the like where a user orders food and drink.

Further, the usage information receiving unit 12 may receive usage information acquired by another processing unit (not shown) included in the information processing apparatus 1 or a part thereof. For example, when the usage information receiving unit 12 receives the identification information of the table used by the user, information on the current time acquired by a clock (not shown) included in the information processing apparatus 1 is used as the entrance time information. It may be accepted. Further, for example, usage information transmitted from another device (not shown) or the like via a network or the like may be received, and such reception may be considered as reception here. For example, when the usage information receiving unit 12 receives the store entry time information, the weather information of the current restaurant is provided to a WEB server device (not shown) that provides weather information (not shown) via a network (not shown). Information such as a query requesting transmission of information is transmitted. And the utilization information reception part 12 may receive the information of the weather transmitted from the WEB server apparatus etc. according to transmission of this information.

The usage information receiving unit 12 does not need to receive the usage information at a time and store the usage information in the usage information storage unit 11. For example, the usage information reception unit 12 sequentially stores the usage information in the usage information storage unit 11 every time a part of the usage information is received. You can do it. The accumulation here is, for example, additional writing.

Further, the usage information receiving unit 12 may receive the usage information and the user identification information, and store the received usage information and the user identification information in the usage information storage unit 11 in association with each other. For example, the usage information receiving unit 12 accumulates usage management information including the received usage information and user identification information in the usage information storage unit 11.

Here, reception means reception of information input from an input device such as a keyboard, mouse, touch panel, reception of information transmitted via a wired or wireless communication line, optical disk, magnetic disk, semiconductor memory, etc. It is a concept including reception of information read from a recording medium.

The input means may be anything such as a numeric keypad, keyboard, mouse or menu screen. The usage information receiving unit 12 can be realized by a device driver of input means such as a numeric keypad or a keyboard, control software for a menu screen, and the like.

The promotion information storage unit 13 stores one or more promotion information. The promotion information storage unit 13 stores, for example, one or more promotion management information. The promotion management information is information having one or more condition information and one or more promotion information.

Promotion information is information for promoting the use of restaurants and visits to restaurants to users. Promotion information is discount information, for example. Discount information is information relating to discounts on food and drink prices provided at restaurants. For example, the discount information may be information indicating a discount rate or discount rate of a specific food or drink, or an amount to be discounted, or may be information indicating a discount rate or a price to be discounted for a food or drink that the user has eaten or eaten. . The discount information may include information that specifies an available time zone. The information specifying the time zone here is a concept including information specifying a date, a day of the week, etc., for example. Discount information is a concept including so-called coupons and coupon codes.

Further, the promotion information may be privilege information, for example. The privilege information is information indicating a privilege provided to the user. The provided privilege may be an article or a service. Benefits provided are, for example, free food and drinks and bonuses. Further, the privilege to be provided may be a cash voucher or the like.

Promotion information is composed of, for example, text information, image information, and a combination of these information. However, the data structure of promotion information does not matter.

The promotion information stored in one promotion management information in association with the condition information is, for example, promotion information that is preferably transmitted to the user when the condition information is satisfied.

The condition information is information indicating a condition regarding usage information. The condition information may include, for example, one or two or more conditions for one or two or more pieces of information constituting the usage information. The condition information is, for example, information that specifies information that matches one or more pieces of information included in the above-described usage information, information that sets a threshold value or value range of the information included in the usage information, and the like. In addition, the condition information may be a combination of one or more of these pieces of information. In addition, the condition information may include a condition regarding a value obtained by performing statistical processing, arithmetic processing, or the like designated in advance on information included in the usage information. The statistical processing designated in advance is, for example, processing for calculating the total, processing for calculating the ratio, or the like.

In the condition information, for example, the total number of users used in a pre-designated time zone within the business hours of the restaurant, the ratio to the number of the one or more pieces of usage information, and the like are less than a pre-designated value This indicates the condition. The total number of usages, the ratio, and the like are calculated using, for example, a store visit time zone indicated by one or more pieces of usage information stored in the usage information storage unit 11. It is preferable that the promotion information associated with the condition information is, for example, promotion information that is valid only in the previously specified time zone.

In addition, the condition information is designated in advance as weather information with the least number of totals when one or more pieces of usage information stored in the usage information storage unit 11 are totaled for each weather information included in the usage information. It may indicate a condition that it matches the current weather acquired from the WEB site or the like or the weather predicted after the present. The weather information here is, for example, identification information indicating the weather state.

In addition, for example, the promotion information storage unit 13 may store condition information including conditions regarding one or more usage information associated with one user identification information. Such condition information may be provided with information indicating that it is condition information indicating a condition regarding usage information for each user identification information. The information given in this way is information such as a flag. Alternatively, for such condition information, the condition information includes information (for example, a character string or the like) indicating that the condition is related to usage information associated with one user identification information. May be.

The condition information associated with one user identification information is, for example, a store visit time that includes a time in a time zone designated in advance in one or more usage information associated with one user identification information. This is condition information indicating a condition that usage information including a band is included in a number or a ratio specified in advance. In this case, by setting the time zone designated in advance as a time zone in which the number of visitors to the restaurant is small, it is possible to encourage the visitors of users who have come before this time zone. In this case, it is further expected that the promotion information associated with the condition information is the promotion information that is valid (usable) only during this pre-designated time period, thereby further enhancing the effect of attracting customers.

In addition, the condition information associated with one user identification information is, for example, one or two or more pieces of usage information associated with one user identification information that are currently available in a table in a restaurant. This is condition information indicating a condition that usage information having information on the number of users corresponding to the number of users that matches the number of users available in the table is included in a predetermined number or more, or in a ratio specified in advance. This predesignated number is, for example, 1 or more. In this case, by setting the time zone designated in advance as a time zone in which the number of visitors to the restaurant is small, it is possible to encourage the visitors of users who have come before this time zone. In this case, it is further expected that the promotion information associated with the condition information is the promotion information that is valid (usable) only during this pre-designated time period, thereby further enhancing the effect of attracting customers.

Also, the condition information may be condition information including a condition relating to the current status information included in the usage information, for example. The condition relating to the current situation information is, for example, a condition that the current situation information included in one usage information does not include information indicating that the customer is currently visiting the store.

In addition, the condition relating to the current situation information is, for example, the ratio of the total number of usage information including the current situation information to the total number of seats and tables in the restaurant, the number of seats, etc. is designated in advance for each time period. It is the condition that the value is equal to or less than the value corresponding to the time zone including the current time. In this condition, instead of the ratio of the total number of usage information including the current status information, the total number of people currently visiting the usage information including the current status information may be used.

Also, the conditions regarding the current situation information match, for example, the weather information specified in advance in the current weather information indicated by the current situation information included in the usage information associated with the one user identification information. It may be a condition that the weather information to be included includes more than a predetermined number or ratio. The weather information here is, for example, identification information indicating the weather state. Instead of the condition that the number of matching weather information is included in a predetermined number or ratio, a condition that the number of unmatched weather information is included in a predetermined number or ratio may be used. Good. The promotion information associated with this condition information is preferably promotion information that is valid only when the store visits during the weather indicated by the weather information included in the number or ratio specified in advance.

The promotion information storage unit 13 may store, for example, condition information including conditions regarding order history information included in the usage information. The condition related to order history information is, for example, the number of pre-designated order information in order history information included in the usage information associated with one user identification information (for example, one or more). And so forth).

The condition related to order history information is, for example, the identification information of food or drink having the highest number or ratio included in the order history information included in the usage information associated with one user identification information specified in advance. This is a condition that it matches one of the identification information of one or more foods and drinks.

The condition information includes, for example, one or more functions, method names, control syntax indicated by “if”, “then”, and the like. Further, an algorithm for performing a determination process or the like indicated by the condition information may be used. However, the condition information may be information expressed in a natural language corresponding to these functions, method names, control syntax, algorithms for performing judgment processing, etc., as exemplified in the above. Good.

Also, the condition information may be information including conditions other than those described above, and the condition information may include information indicating what conditions for what information included in the usage information. For example, the condition information which shows the conditions about the information which shows the utilization purpose of the restaurant contained in utilization information may be sufficient.

In the case where the information processing apparatus 1 is used in a plurality of restaurants, the promotion management information is stored in the promotion information storage unit 13 in association with the restaurant identification information. And when the promotion information acquisition part 14 acquires promotion information about one restaurant, only the promotion management information matched with the identification information of this one restaurant is selected using the identification information of the restaurant. You may make it use it. For example, the promotion management information may further include restaurant identification information.

Promotion information acquisition unit 14 acquires promotion information corresponding to the usage information stored in usage information storage unit 11. Obtaining according to usage information may be considered as selectively acquiring promotion information according to usage information, for example. Acquisition according to usage information may be considered as acquisition using usage information. For example, the promotion information acquisition unit 14 is associated with the condition information when the use information stored in the use information storage unit 11 satisfies one or more condition information stored in the promotion information storage unit 13. Get promotion information from promotion management information. Specifically, the promotion information acquisition unit 14 determines whether or not the usage information satisfies the condition information, acquires the promotion information when the usage information is satisfied, and does not acquire the promotion information when the usage information is not satisfied. The promotion information associated with the condition information is one or more promotion information included in the promotion management information having the condition information. In addition, here, the case where one condition is satisfied includes substantially the same judgment as satisfying this one condition, for example, that the condition opposite to the one condition is not satisfied. Think of it as a concept. Further, satisfying the condition information in the present embodiment means, for example, satisfying all the conditions indicated by the condition information, but appropriately satisfying only a part of the conditions indicated by the condition information. It is good to satisfy.

Further, the promotion information acquisition unit 14 satisfies the condition indicated by any condition information when, for example, the usage information satisfies a condition that is greater than or equal to a predetermined number of conditions indicated by one or more condition information. Regardless of whether or not, one or more promotion information designated in advance may be acquired from the promotion information storage unit 14.

For example, when the usage information includes the current status information and the condition information including the conditions regarding the current status information is stored in the promotion information storage unit 13, the promotion information acquisition unit 14 stores the current information stored in the usage information storage unit 11. When the usage information including the situation information satisfies one or more condition information including the condition regarding the current situation information stored in the promotion information storage unit 13, the promotion information associated with the condition information is acquired.

Further, for example, when the usage information includes order history information and the promotion information storage unit 13 stores condition information including conditions relating to order history information, the promotion information acquisition unit 14 stores the usage information storage unit 11. When the usage information including the ordered order history information satisfies one or more condition information including the condition regarding the order history information stored in the promotion information storage unit 13, the promotion information associated with the condition information is acquired. .

For example, when the usage information is associated with the user identification information and stored in the usage information storage unit 11, the promotion information acquisition unit 14 uses the usage information associated with the user identification information for each user identification information. It may be determined whether or not the information satisfies one or more condition information stored in the promotion information storage unit, and when the information is satisfied, the promotion information associated with the condition information may be acquired. The condition information used in this case is also preferably condition information indicating a condition regarding one or two or more pieces of usage information associated with one user identification information. Here, such condition information is referred to as condition information for each user identification information. For example, the promotion information acquisition unit 14 determines whether one condition information included in the promotion management information is a condition regarding usage information associated with one user identification information, and determines that it is a condition. In this case, behavior information associated with the user identification information is acquired from the usage information storage unit 11 for each user identification information. Then, it is determined whether or not the acquired behavior information satisfies the condition information. If the action information is satisfied, the promotion information corresponding to the condition information is acquired for each user identification information.

In addition, you may make it the promotion information acquisition part 14 detect an idle time using the store visit time zone contained in use information. The idle time is a time zone during which the user visits the restaurant at a low frequency during the business hours of the restaurant. Here, the frequency of visits may be the ratio of visits (for example, the ratio to the total number of visits or the ratio to the number of business days of restaurants) or the number of visits. The low frequency may be, for example, that the frequency is lower than a threshold specified in advance, or may be lower than other time zones. For example, the promotion information acquisition unit 14 counts the number of pieces of usage information having a store visit time zone that overlaps each of a plurality of time zones designated in advance during business hours. Then, the promotion information acquisition unit 14 uses the count result or the ratio of the total number as the number of visits or visit ratios of the users for each time zone, and the frequency of visits to the store or visit ratio is low, that is, the frequency of the user visit A low time zone is determined as idle time. And promotion information acquisition part 14 may acquire promotion information before idle time. This makes it possible to prompt the user to visit the store for idle time. The time before the idle time is, for example, a time that is a predetermined time before the idle time. Setting the time designated in advance within one hour is effective in preventing the user from forgetting the contents of the promotion information. In addition, when acquiring promotion information before idle time, for example, the promotion information acquisition unit 14 includes one or more usage information associated with one user identification information in the idle time. It is determined whether or not the usage information including the visiting time zone including the time satisfies condition information having a condition that the usage information includes a predetermined number or more or a ratio. And it is still more effective that the promotion information acquisition part 14 acquires the promotion information corresponding to this condition information, when the conditions which condition information has are satisfy | filled. Further, the promotion information acquisition unit 14 may acquire the promotion information corresponding to the condition information and change the time zone in which the content of the promotion information is valid to the above idle time zone.

Note that whether or not the current time acquired from a clock (not shown) is the time before the idle time acquired using the usage information may be one of the conditions of the above condition information.

It should be noted that the promotion information acquisition unit 14 obtains information other than the usage information used in the determination process as to whether or not the above condition is satisfied, as necessary, from a processing unit (not shown) in the information processing apparatus 1 or another server You may make it acquire suitably from an apparatus etc. For example, the promotion information acquisition unit 14 may acquire the current time from a clock (not shown) in the information processing apparatus 1. Moreover, the promotion information acquisition part 14 may acquire the identification information of the food / beverage which has not reached the target sales number of the restaurant from the server etc. which manage the sales situation of the food / beverage in a restaurant.

The promotion information acquisition unit 14 uses part of the promotion information acquired from the promotion information storage unit 13 by using the above-described user identification information, usage information, information such as the current time, and the like. It may be updated with the information created in the above. The update here may be to insert predesignated information (for example, user identification information, time, etc.) at a predesignated location in the promotion information.

The promotion information acquisition unit 14 can usually be realized by an MPU, a memory, or the like. The processing procedure of the promotion information acquisition unit 14 is usually realized by software, and the software is recorded on a recording medium such as a ROM. However, the promotion information acquisition unit 14 may be realized by hardware (a dedicated circuit).

The contact information storage unit 15 stores one or more contact information that is information indicating a contact corresponding to the user. Specifically, the contact information is information indicating the contact information of the user, for example, the contact information registered by the user. For example, the user's mail address, an address such as a miniblog, a telephone number, a facsimile number, An account such as SNS (social network service), an account such as SMS (short messaging service), and the like. For example, contact information is stored in the contact information storage unit 15 in association with user identification information. For example, the contact information storage unit 15 stores one or more contact management information including one or more contact information and one or more user identification information. The contact address corresponding to the user is, for example, an information communication terminal used by the user. The contact information storage unit 15 stores, for example, contact information registered by the user for restaurants, services related to restaurants, and the like.

The transmission unit 16 transmits the promotion information acquired by the promotion information acquisition unit 14 to a contact indicated by one or more contact information stored in the contact information storage unit 15. The transmission part 16 may push-promote promotion information with respect to a contact address, for example. The push notification is a concept including a technology called Notification used in applications such as smartphones and tablet terminals.

For example, when the above-described promotion information acquisition unit 14 acquires promotion information before the idle time, the transmission unit 16 transmits the promotion information before the idle time.

For example, the transmission unit 16 transmits the promotion information acquired by the promotion information acquisition unit 14 for each user identification information to the contact indicated by the contact information associated with the user identification information corresponding to the promotion information. You may make it do. Specifically, the transmission unit 16 searches the contact information storage unit 15 (specifically, from the contact management information) for contact information corresponding to the user identification information used when acquiring the promotion information. The promotion information is transmitted to the contact indicated by the acquired contact information. Thereby, it becomes possible to perform an appropriate promotion suitable for each user.

The transmitting unit 16 is usually realized by a wireless or wired communication means, but may be realized by a broadcasting means. The transmission unit 16 may or may not include a communication device.

Next, the operation of the information processing apparatus 1 will be described using the flowchart of FIG.

(Step S101) The usage information receiving unit 12 determines whether user identification information and usage information have been received. If accepted, the process proceeds to step S102. If not accepted, the process proceeds to step S103.

(Step S102) The usage information receiving unit 12 associates the user identification information received in step S101 with the usage information, and accumulates them in the usage information storage unit 11. For example, the usage information receiving unit 12 accumulates in the usage information storage unit 11 usage management information having the user identification information and usage information received in step S101. Then, the process returns to step S101.

(Step S103) The promotion information acquisition unit 14 determines whether it is time to acquire the promotion information. For example, the promotion information acquisition unit 14 may determine that it is time to acquire promotion information when an instruction to acquire promotion information is received from a reception unit (not shown) or the like. Alternatively, it may be determined that it is time to acquire promotion information every time a predesignated time elapses or at a predesignated time. If it is time to acquire promotion information, the process proceeds to step S104. If it is not time to acquire, the process returns to step S101.

(Step S104) The promotion information acquisition unit 14 substitutes 1 for the value of the counter m.

(Step S105) The promotion information acquisition unit 14 acquires the mth condition information from the promotion information storage unit 13.

(Step S106) The promotion information acquisition unit 14 determines whether or not the condition information read in Step S105 is condition information for each user identification information. If it is condition information for each user identification information, the process proceeds to step S107. If it is not condition information for each user identification information, the process proceeds to step S115.

(Step S107) The promotion information acquisition unit 14 substitutes 1 for the value of the counter n.

(Step S108) The promotion information acquisition unit 14 acquires the nth user identification information from the user identification information stored in the contact information storage unit 15 in association with the contact information. The promotion information acquisition unit 14 obtains the nth user identification information from the user identification information extracted so as not to overlap from the user identification information associated with the usage information stored in the usage information storage unit 11. You may get it.

(Step S109) The promotion information acquisition unit 14 determines whether the usage information corresponding to the nth user identification information satisfies the condition indicated by the mth condition information. If satisfied, the process proceeds to step S110. If not satisfied, the process proceeds to step S113.

(Step S110) The promotion information acquisition unit 14 acquires promotion information corresponding to the mth condition information.

(Step S111) The transmission unit 16 acquires contact information corresponding to the nth user identification information from the contact information storage unit 15 by searching or the like.

(Step S112) The transmission unit 16 transmits the promotion information acquired in Step S110 to the contact indicated by the contact information acquired in Step S111.

(Step S113) The promotion information acquisition unit 14 increments the value of the counter n by 1.

(Step S114) The promotion information acquisition unit 14 determines whether there is n-th user identification information. If there is, the process proceeds to step S108, and if not, the process proceeds to step S119.

(Step S115) The promotion information acquisition unit 14 determines whether or not the usage information stored in the usage information storage unit 11 satisfies the mth condition information. If satisfied, the process proceeds to step S116. If not satisfied, the process proceeds to step S119.

(Step S116) The promotion information acquisition unit 14 acquires promotion information corresponding to the mth condition information.

(Step S117) The transmission unit 16 acquires the contact information stored in the contact information storage unit 15. For example, the transmission unit 16 acquires all contact information stored in the contact information storage unit 15.

(Step S118) The transmission unit 16 transmits the promotion information acquired in Step S116 to the contact indicated by the contact information acquired in Step S117.

(Step S119) The promotion information acquisition unit 14 increments the value of the counter m by 1.

(Step S120) The promotion information acquisition unit 14 determines whether or not the m-th condition information is stored in the promotion information storage unit 13. If stored, the process proceeds to step S105. If not stored, the process returns to step S101.

Although the description is omitted here, the promotion information acquisition unit 14 adds flag information or the like for the condition information for which the process for determining whether or not the condition is satisfied, within a certain period of time. The determination process may not be performed again (for example, within the same date or within a period until a predetermined time elapses). Alternatively, the transmission unit 16 adds flag information or the like to the contact information that has transmitted one piece of promotion information within a certain period (for example, within the same date or designated in advance). During the period until the time elapses), the process of transmitting the promotion information again may not be performed. Alternatively, for each condition information, information that specifies the timing for performing determination processing for acquiring promotion information can be stored in association with each other, and the current time and the like specify the timing associated with each condition information. When the timing indicated by the information to be displayed is reached, a determination process using the condition information may be performed. Here, the timing is, for example, time or time interval. By doing in this way, it can prevent that promotion information is transmitted to one user many times a day.

In the flowchart of FIG. 2, the process is terminated by turning off the power or interrupting the termination of the process.

Hereinafter, a specific operation of the information processing apparatus 1 in the present embodiment will be described. FIG. 3 is a conceptual diagram showing an example of an information processing system 1000 having the information processing apparatus 1. The information processing system 1000 includes an information processing device 1 used in the restaurant A and a plurality of information communication terminals 2 held by a plurality of users of the restaurant A, respectively. Here, the plurality of information communication terminals 2 are represented by information communication terminals 2a, 2b, 2c, and the like. It is assumed that the information processing apparatus 1 and each information communication terminal 2 are connected by wired communication and wireless communication via a network as an example. The information communication terminal 2 is assumed to be a so-called smartphone as an example.

First, it is assumed that a user whose user identification information is “U1001” (hereinafter referred to as user “U1001”) visits restaurant A with three people and sits at a table whose table identification information is “T05”. Here, it is assumed that the user identification information is a member number of the restaurant A. The table identification information is assumed to be a table number. Then, the user “U1001” starts an application for ordering food and drinks exclusively for the restaurant A, logs in with the user identification information “U1001” that is his own user identification information, and visits the table identification information “T05”. It is assumed that “3”, which is the number of people who have performed, is input to the information communication terminal 2. Further, the information communication terminal 2 accepts “18:50 on September 10, 2012”, which is the time when the input of such information is accepted, as a user visit time from a clock (not shown) or the like provided therein. . Also, information “sunny”, which is identification information indicating the current weather state transmitted by a WEB server or the like that provides the current weather specified in advance, is received.

Suppose that the user “U1001” presses a “Send” button (not shown). The information communication terminal 2 transmits information including the user identification information received above to the information processing apparatus 1.

The usage information reception unit 12 of the information processing apparatus 1 receives information transmitted from the information communication terminal 2 and uses information other than the user identification information in the received information as part of the usage information. And accumulated in the usage information storage unit 11.

FIG. 4 is a diagram showing usage management information for managing usage information stored in the usage information storage unit 11. The usage management information has attributes of “usage management ID” that is identification information for managing the usage management information, “user ID” that is user identification information, and “usage information” that is usage information. “Usage information” further has attributes such as “table ID”, “store visit time”, “store exit time”, “number of customers”, and “weather”. “Table ID” is table identification information. The “visit time” is the visit time. The “exit time” is the exit time, and for example, the usage information reception unit 12 inputs a time such as the time when the user settles the restaurant fee. “Number of customers” is the number of customers, including “user ID”. “Weather” is identification information indicating the state of the weather. Here, it is assumed that one row is one record of usage management information. In this case, since each piece of information included in a record having a blank (or Null value) value of “store opening time” indicates that the user is before leaving the store, that is, is currently visiting the store, It shall be handled as information constituting the situation information. Further, as the current status information, information of attributes other than those described above may be stored. Here, it is assumed that the record of the usage information received by the usage information receiving unit 12 is added to the usage management information in which other records have already been stored.

Next, for example, when the user “U1001” displays a menu using the above-mentioned restaurant-dedicated application and presses an order button (not shown) of a food item to be ordered, the information communication terminal 2 , “U1001” being “user ID”, and a set of the ordered product name, product code, and number of orders. Here, it is assumed that the product name is “beer”, the product code is “BR50”, and the number of orders is “3”. The transmitted information is transmitted to a server or the like (not shown) that accepts orders for restaurants. The transmitted information is also transmitted to the information communication terminal 2, and the usage information receiving unit 12 receives the transmitted information. Then, the usage information receiving unit 12 receives the combination of the product name, the product code, and the number of orders in the received information in association with the received “user ID” “U1001”. Further, it is stored in the usage information storage unit 11 as order history information of usage management information including the current status information.

FIG. 5 shows order history management information for managing the order history information stored in the usage information storage unit 11. The order history management information has attributes of “order history ID”, “use management ID”, and “order history”. The “order history” further has attributes of “product name”, “product code”, and “number of orders”. “Order history ID” is identification information for managing records of order history information. Here, one line in FIG. 5 is considered as one record of order history management information. The “use management ID” is the “use management ID” of the use management information associated with the record of the order history information, and corresponds to the “use management ID” in FIG. “Order history” is order history information. “Product name”, “product code”, and “number of orders” are pieces of information constituting a set of product name, product code, and number of orders received by the usage information receiving unit 12. Here, it is assumed that the record of the order history management information received by the usage information receiving unit 12 is added to the order history management information in which other records have already been stored.

For example, when the information transmitted from the information communication terminal 2 is received, the usage information receiving unit 12 is usage information having a “user ID” that matches the value of the “user ID” included in the information, Search the usage management information shown in FIG. 4 for a record of usage management information in which “store time” is blank (or a null value). Then, the usage information receiving unit 12 acquires the value of “use management ID” of the detected usage management information. Then, the usage information receiving unit 12 stores the acquired value as the “use management ID” of the order history management information. Thereby, each record of the order history management information is associated with the record of the usage management information indicated by the value of the “use management ID” of each record. That is, the order history information included in one usage information is the order history management information having the same “use management ID” as the “use management ID” included in one record of the use management information for managing the one use information. This corresponds to the order history information managed by the record. For example, the order history information managed by the order history management information whose usage management ID is “10046323” is the order history information of the usage information managed by the usage management information whose usage management ID is “10046323”.

In addition, since it is a well-known technique about the structure etc. which display a restaurant menu using a user's information communication terminal 2, or order food and drink from a menu, detailed description is abbreviate | omitted here.

Next, the promotion information acquisition unit 14 of the information communication terminal 2 acquires the current time from a clock (not shown) or the like, and determines whether it is time to acquire the promotion information. Here, as an example, it is assumed that it is designated in advance to make this determination at every hour on the hour (13:00, 14:00, etc.) from 13:00 to 23:00. For example, if the current time acquired from a clock or the like is “19:00”, the promotion information acquisition unit 14 determines that it is time to acquire the promotion information, and performs a process of acquiring the promotion information. .

In addition, the timing (for example, time, time interval, frequency, etc.) for performing the process for acquiring the promotion information may be specified for each condition information. In this case, the timing for performing the process for each condition information. If it is time to determine whether or not there is a process, processing for acquiring promotion information using the condition information may be performed.

FIG. 6 is a diagram showing the promotion management information stored in the promotion information storage unit 13. The promotion management information has attributes of “condition ID”, “condition”, and “promotion information”. “Condition ID” is identification information for managing a record (here, a row) of promotion management information. “Condition” is condition information. Here, for the sake of explanation, the “condition” is described using a natural language, but as described above, the “condition” is, for example, one or more functions corresponding to these natural languages, method names, , “If”, “then”, and the like. Further, the “general condition” may be an algorithm for performing determination processing corresponding to these natural languages. “Promotion information” is promotion information, and here it is assumed to be text information for convenience of explanation. However, it may be promotion information or image information.

FIG. 7 is a diagram showing contact management information stored in the contact information storage unit 15. The contact management information has attributes of “user identification information” and “contact”. “User identification information” corresponds to “user identification information” in FIG. The “contact” is assumed to be a user's mail address. However, the “contact address” may be an address for sending a comment or the like to the user.

First, the promotion information acquisition unit 14 reads the value of “condition” from the top record of the promotion management information shown in FIG. 6 (here, the record whose “condition ID” is “001”). Then, it is determined whether or not the value of the “condition” includes a character string “determination target: each user identification information”. Here, as an example, the condition information including the character string “judgment target: each user identification information” is the condition information for each user identification information described above. In addition, it is assumed that information that does not include the character string “determination target: each user identification information” is condition information for determining all the usage information as determination targets regardless of the corresponding user identification information. Since the value of the “condition” of the top record does not include the character string, the promotion information acquisition unit 14 is associated with all user identification information stored in the usage information storage unit 11. It is decided to determine whether or not the condition is satisfied for the usage information.

For this reason, the promotion information acquisition unit 14 uses the usage information associated with all the user identification information of the usage information shown in FIG. 4 in which the usage information follows the “content:” of the condition information read out above. It is determined whether or not the condition indicated by the column is satisfied.

Here, the condition indicated by the character string after “content:” of the condition information read out above is “the current vacancy rate indicated by the current status information included in the usage information is not equal to or greater than the threshold of the current time zone”. Therefore, the promotion information acquisition unit 14 stores all usage information records including the current status information from the usage information shown in FIG. 4, that is, “store closing time” is blank (or a null value). The usage information record is detected, the value of the “number of customers” included in each of the detected records is acquired, and the total is detected. It is assumed that the total “number of customers” is “30”. Further, the promotion information acquisition unit 14 acquires “50” which is the value of the total number of seats of the restaurant A stored in advance in a storage medium or the like (not shown). Then, the promotion information acquisition unit 14 calculates the vacancy rate by dividing the value “20” obtained by subtracting the total number of visitors “30” from the total number of seats “50” by the total number of seats. The calculated vacancy rate is 40% here.

FIG. 8 is a diagram showing threshold management information for managing the threshold of the vacancy rate for each restaurant A by time zone. The threshold management information has attributes of “time zone” and “threshold”. The “time zone” is a time zone obtained by dividing the business hours of the restaurant, and has a start time and an end time of the time zone. The “threshold value” is a threshold value of the vacancy rate, and is the maximum value of the vacancy rate that is allowed to prevent the promotion information from being sent.

Next, the promotion information acquisition unit 14 detects a record having a “time zone” including the current time “19:00” acquired above from the threshold management information in FIG. 8, and is a threshold value of the detected record. Obtain “20” (%). The promotion information acquisition unit 14 determines whether or not the current vacancy rate “40” (%) calculated using the current situation information is equal to or greater than the threshold value. Here, since it is more than a threshold value, the promotion information acquisition part 14 judges that said top condition is satisfy | filled. Then, the promotion information acquisition unit 14 reads “Promotion information” corresponding to the top condition information, “Drink free service ... when you come to the store today”.

Next, the transmission unit 16 reads out an e-mail address that is a “contact” from the contact management information shown in FIG. Here, since the above condition information is not condition information for determining the condition for each user identification information, all “contacts” managed by the contact management information are read. Note that the “contact” corresponding to the “user ID” included in the current status information may be excluded from the read target.

Then, the transmission unit 16 transmits an e-mail including the promotion information acquired above in the body text, using each read “contact” as destination information. In addition, the transmission part 16 may arrange | position and transmit the promotion information acquired above to the template etc. which were prepared beforehand. And the process about said condition information is complete | finished.

Each user of the destination indicated by the above “contact address” receives the e-mail including the promotion information using the information communication terminal 2. When the user opens the received e-mail, the above promotion information is displayed on a monitor (not shown).

FIG. 9 is a display example of the promotion information transmitted from the information processing apparatus 1.

Next, the promotion information acquisition unit 14 reads the value of “condition” from the second record from the top of the promotion management information shown in FIG. 6 (here, the record whose “condition ID” is “002”). . Then, it is determined whether or not the value of the “condition” includes a character string “determination target: each user identification information”. Here, since it contains, the promotion information acquisition part 14 judges that condition information is the condition information for every user identification information. Then, the promotion information acquisition unit 14 determines whether or not the condition is satisfied by individually using the usage information associated with each user identification information stored in the usage information storage unit 11.

The promotion information acquisition unit 14 reads the value “U0101” of the “user ID” from the top record (here, the row) of the contact management information shown in FIG. Then, it is determined whether or not the usage information corresponding to the user ID “U0101” satisfies the condition indicated by the character string following “content:” of the condition information read out above. The condition indicated by the character string after “contents:” of the condition information read out above is “the usage information corresponding to the usage information having the order history information whose product name is“ Gratin ”exists in three or more. Is. For example, it is assumed that the condition information is condition information set by a restaurant manager or the like to increase the sales of the gratin because the sales of the gratin are poor. The promotion information acquisition unit 14 detects the record whose “user ID” is “U0101” from the use management information illustrated in FIG. 4, and acquires all the “use management IDs” of the detected records. However, the promotion information acquisition unit 14 may selectively detect the record to be detected based on the store visit time or the like. For example, only the usage information for the past week may be selectively detected using the store visit time or the like. The same applies to other conditions. In the record of the order history information shown in FIG. 5, the “product name” is “gratin” in the record having the “use management ID” that matches any of the “use management IDs” acquired above. Is detected and the number of detections is obtained. It is assumed that the number of detections is “5”. And it is judged whether the number of detection is 3 or more which is the value which condition information shows. Here, the number of detections is “5”, and is determined to be 3 or more. For this reason, the promotion information acquisition part 14 acquires the "promotion information" matched with this condition information from the promotion management information shown in FIG.

The transmission unit 16 acquires “ayamada @ abact...” That is the value of “contact address” corresponding to the user ID “U0101” acquired by the promotion information acquisition unit 14, and uses the value as a destination to acquire the above. Send promotional information by email.

When a user whose “user ID” is “U0101” receives an e-mail including the above-described promotion information using the information communication terminal 2 and opens the e-mail, the above-described promotion information is displayed.

FIG. 10 is a display example of the promotion information transmitted from the information processing apparatus 1.

Further, the promotion information acquisition unit 14 repeats the same processing for the second and subsequent records from the top of the contact management information shown in FIG. 7 and ends the processing for the condition information.

If three or more records having “product name” “gratin” are not detected in the order history information corresponding to one “user ID”, the promotion information for the user indicated by this “user ID” Is not obtained or transmitted.

Next, the promotion information acquisition unit 14 reads the value of “condition” from the record whose “condition ID” is “003” in the third position from the top of the promotion management information shown in FIG. Since the value of “condition” includes the character string “determination target: each user identification information”, the promotion information acquisition unit 14 determines that the condition information is condition information for each user identification information. Then, the promotion information acquisition unit 14 determines whether or not the condition is satisfied by individually using the usage information associated with each user identification information stored in the usage information storage unit 11.

The promotion information acquisition unit 14 reads the value “U0101” of the “user ID” from the top record (here, the row) of the contact management information shown in FIG. Then, it is determined whether or not the usage information corresponding to the user ID “U0101” satisfies the condition indicated by the character string following “content:” of the condition information read out above. The condition indicated by the character string after “contents:” of the condition information read out above is “30% or more of the usage information from 17:00 to 18:00 in the corresponding visit information”. is there. Here, the store visit time zone is assumed to be a time zone between the “store visit time” and the “store exit time” included in the usage information.

The promotion information acquisition part 14 detects the record whose "user ID" is "U0101" from the use management information shown in FIG. For each detected record, it is determined whether one of the “visit time” or the “exit time” is a time in the time zone from 17:00 to 18:00. If the time is within this time zone, the record is determined to be usage information from 17:00 to 18:00, and the number of usage information is counted. Also, if the “visit time” is before 17:00 and the “exit time” is later than 18:00, it is determined that the record is usage information from 17:00 to 18:00. The number of usage information is counted. In other cases, it is determined that the visiting time zone is not a time zone from 17:00 to 18:00, and the usage information is not counted. Then, the count at the time point when all the records having the “user ID” of “U0101” have been determined is divided by the total number of records having the “user ID” of “U0101”, so that the store visit time zone is 17 The ratio of the usage information from the hour to 18:00 with respect to the total number of records of the usage information whose “user ID” is “U0101” is calculated. For example, assume that the ratio calculated here is 20%. And the promotion information acquisition part 14 judges whether the calculated ratio is 30% or more which is the value which condition information shows. Here, since it is not 30% or more, it is determined that the condition indicated by the condition information is not satisfied. Therefore, the promotion information acquisition unit 14 sequentially performs the same processing for the second and subsequent “user IDs” of the contact management information. If the ratio calculated for the usage information corresponding to one “user ID” is 30% or more, the promotion information acquisition unit 14 acquires the promotion information corresponding to the condition information. The transmitting unit 16 sequentially transmits the promotion information to the “contact” corresponding to the “user ID”. And the process about this condition information is complete | finished.

FIG. 11 is a display example of the promotion information transmitted from the information processing apparatus 1.

Next, the promotion information acquisition unit 14 reads the value of “condition” from the fourth record “condition ID” “004” from the top of the promotion management information shown in FIG. Since the value of “condition” includes the character string “determination target: each user identification information”, the promotion information acquisition unit 14 determines that the condition information is condition information for each user identification information. Then, the promotion information acquisition unit 14 determines whether or not the condition is satisfied by individually using the usage information associated with each user identification information stored in the usage information storage unit 11.

The promotion information acquisition unit 14 reads the value “U0101” of the “user ID” from the top record (here, the row) of the contact management information shown in FIG. Then, it is determined whether or not the usage information corresponding to the user ID “U0101” satisfies the condition indicated by the character string following “content:” of the condition information read out above. The condition indicated by the character string after “contents:” of the condition information read out above is “the usage information having the number of visitors matching the capacity of the currently vacant table exists in the corresponding usage information of 50% or more. . "

First, the promotion information acquisition unit 14 records all the usage information including the current situation information from the usage information shown in FIG. 4, that is, usage information whose “store time” is blank (or Null value). The record is detected, and the value of “table ID” included in each detected record is acquired.

FIG. 12 is a diagram showing table management information for managing the table of restaurant A and the number of seats thereof. This table management information is assumed to be stored in advance in, for example, the promotion information storage unit 13 or a storage medium (not shown). Alternatively, it may be stored in an accessible storage medium or the like outside the information processing apparatus 1. The table management information has attributes of “table ID” and “seat number”. “Table ID” is identification information of a table, and here it is assumed to be a table number. “Number of seats” is the number of seats provided in each table.

The promotion information acquisition unit 14 excludes the “table ID” acquired from the usage information above from the “table ID” shown in FIG. 12 and acquires it from the usage information in the “table ID” shown in FIG. A “table ID” that does not overlap with the “table ID” is detected. Here, it is assumed that “T02”, “T07”, “T08”, “T09”, and “T10” are detected as non-overlapping “table IDs”. Then, the “number of seats” corresponding to the detected “table ID” is acquired so as not to acquire a plurality of duplicate values. Here, the promotion information acquisition unit 14 acquires “4” as the value of “the number of seats”.

Next, the promotion information acquisition unit 14 detects a record whose “user ID” is “U0101” from the usage management information shown in FIG. Then, for each detected record, a record in which the value of “number of customers” matches the value “4” of the “number of seats” acquired above is detected, and the number of detected records is counted. Assume that the counted number of records is “12”. Further, it is assumed that the total number of records whose “user ID” is “U0101” is “20”. Then, the promotion information acquisition unit 14 divides the counted number of records “12” by the total number of records “20”, and the “number of customers” of the usage information associated with the user ID “U0101” is calculated. The ratio of the usage information that matches the capacity of the currently vacant table (that is, “the number of seats” in this case) is calculated. The calculated ratio is 60%. And it is judged whether this ratio is 50% or more which is a ratio which condition information shows. Here, since it is 50% or more, the promotion information acquisition unit 14 determines that the above condition is satisfied. For this reason, the promotion information acquisition unit 14 acquires the promotion information associated with the condition information, as described above, and the transmission unit 16 promotes to the contact indicated by the contact information corresponding to the user ID “U0101”. Send information.

FIG. 13 is a display example of the promotion information transmitted from the information processing apparatus 1.

Further, the promotion information acquisition unit 14 repeats the same processing as described above for the second and subsequent records from the top of the contact management information shown in FIG. And the process about this condition information is complete | finished.

When the above-mentioned ratio calculated for the order history information corresponding to one “user ID” is 50% or more, the promotion information is not acquired and transmitted for the user indicated by this “user ID”.

As described above, when the user usage information satisfies the condition information, by acquiring and transmitting the promotion information according to the condition information, it is possible to perform an appropriate promotion according to the user usage status. .

Here, the promotion information acquisition part 14 detects the idle time which is a time slot | zone with which a user visits a low frequency from the usage information about the restaurant A as mentioned above, and only the predetermined time of an idle time is ahead. An example in which the promotion information is acquired at the time and the transmission unit 16 transmits the promotion information will be described below.

First, the promotion information acquisition unit 14 divides the business hours of the restaurant A into a plurality of time zones. Here, the business hours of restaurant A are from 17:00 to 23:00, and the business hours are divided into six time zones with each hour as a division position (division time).

Then, the promotion information acquisition unit 14 has a store visit time zone (that is, a time zone between “store visit time” and “store exit time”) out of all the use information stored in the use information storage unit 11. The number of usage information including each divided time zone is counted for each divided time zone. This process is the same as the process in which the “condition ID” is “003” except that the process is not performed for each “user ID”. And the promotion information acquisition part 14 divides | segments the count number acquired for every divided | segmented each time slot | zone by all the usage information numbers, and calculates the frequency that a user visits a store.

FIG. 14 is a diagram showing the frequency of user visits by time of the business hours calculated by the promotion information acquisition unit 14. “Time zone” indicates a time zone in which the business hours are divided at the hour, and “Visit frequency” indicates the frequency at which the user visits the store.

Then, the promotion information acquisition unit 14 determines “17:00 to 17:59”, which is the time zone indicated by the “time zone” having the smallest “visit frequency”, as the idle time. However, the latest time zone (here, 22:00 to 22:59) may be excluded from the object such as the idle time.

Then, the promotion information acquisition unit 14 sets “16:30”, which is a time that is 30 minutes earlier than the “17:00” that is the start time of the idle time, to the idle time. Set to the time to send promotional information.

And the promotion information acquisition part 14 performs the process which transmits promotion information, when the present time becomes the time which transmits the promotion information regarding this idle time. However, here, as the condition information used for this processing, unlike the above-described condition information, condition information previously associated with the idle time is used. For example, the condition information is stored in advance in the promotion information storage unit 13 in association with the promotion information. As this condition information, for example, it is possible to use the condition information that “judgment target: each user identification information content: usage information corresponding to the store visit time is idle time is 30% or more in the corresponding usage information”. Further, any promotion information may be used as the promotion information associated with the condition information. However, it is preferable that the effective period of the promotion information is not specified, or the effective period is set to idle time. And the promotion information acquisition part 14 performs the judgment process whether utilization information satisfy | fills conditions similarly to the above using this condition information, and when satisfy | filling conditions, acquires said promotion information, What is necessary is just to make it transmit the promotion information which the transmission part 16 acquired to a user.

In addition, the numerical value used as the threshold value of the condition information described in the specific example can be changed as appropriate, and may be a value designated in advance by a restaurant manager or the like.

As mentioned above, according to this Embodiment, since the promotion information according to a user's usage information can be selected and transmitted, the information of the promotion for encouraging the user to visit a restaurant store Can be provided appropriately.

(Embodiment 2)
Hereinafter, the reservation information processing apparatus according to the second embodiment will be described with reference to the drawings. When referring to the description of the detailed description of the present invention in order to interpret the meaning of terms in the claims, definitions of terms between the description of Embodiment 1 and the description of Embodiment 2 In the case where the description of the processing content is different, the description in the second embodiment is given priority.

FIG. 15 is a block diagram of reservation information processing apparatus 100 according to Embodiment 2 of the present invention.

The reservation information processing apparatus 100 includes a usage location storage unit 111, a reservation information storage unit 112, a usage status storage unit 113, a usage status reception unit 114, a reservation inquiry information reception unit 115, a vacancy status information acquisition unit 116, a reservation determination unit 117, Reservation screen storage unit 118, matrix reservation screen storage unit 119, output unit 120, matrix reservation information storage unit 121, reservation instruction reception unit 122, reservation information storage unit 123, matrix reservation instruction reception unit 124, and matrix reservation information storage unit 125.

In the usage location storage unit 111, usage location information is stored. The usage location information is information relating to one or more usage locations in the restaurant. A use location is a location where a user in a restaurant can use, for example, a seat, a table, a private room, or the like. The usage location information is, for example, usage location identification information. The usage location identification information is, for example, a seat number, a seat code, a table number, a private room name, a private room number, a tatami room name, or the like. A restaurant is a restaurant or the like that provides food and drink such as a restaurant, a coffee shop, and a tavern. A user is a customer of a restaurant. The user here may be an individual or a group. The usage location identification information may be information indicating the number of usage locations. The number of places used is, for example, the number of seats in a restaurant, the number of tables, the number of private rooms, the number of seats, and the like. In the usage location storage unit 111, for example, usage location information is stored for all usage locations in the restaurant. For example, when the usage location information is the usage location identification information, the usage location storage unit 111 stores the identification information of all the usage locations in the restaurant. When the usage location information is information indicating the number of usage locations in the restaurant, the usage location information storage unit 11 stores usage location information indicating the number of all usage locations in the restaurant. However, the usage location information may be stored in the usage location storage unit 111 for the remaining usage locations excluding some usage locations in the restaurant. This part is, for example, a use location designated in advance, such as a spare seat. When the usage location information is the usage location identification information, the usage location storage unit 111 stores, for example, one or more usage location identification information.

The use location storage unit 111 is preferably a non-volatile recording medium, but can also be realized by a volatile recording medium. The same applies to other storage units.

The reservation information storage unit 112 stores one or more reservation information. The reservation information is information indicating a user's reservation at the restaurant. The reservation information is, for example, information having usage location information. The usage location information included in the reservation information is usage location information related to the usage location reserved by the user. For example, the usage location information included in the reservation information is identification information of the usage location reserved by the user. For example, the usage location information included in the reservation information may be the number of usage locations reserved by the user. The reservation information may further include user identification information of the reserved user. The user identification information is user identification information, such as a user name, a user membership number, a mobile phone number, and an e-mail address. The user identification information included in the reservation information is user identification information of the reserved user. The reservation information may include information indicating the reserved time zone. The reserved time zone is, for example, a time zone during which the reservation is valid. The information indicating the reserved time zone is, for example, information including information including the start time and end time of the reserved time zone, and information indicating the start time of the time zone and the duration of the time zone. However, the information indicating the reserved time zone may be a time representative of the reserved time zone, and may be, for example, the start time of the time zone or an intermediate time. For example, when the information indicating the reserved time zone is the start time of the reserved time zone, the reserved time zone is determined in advance from the time from the start time to the restaurant end time, or from the start time. It may be a time zone up to the time when a specified constant or indefinite time has passed. In addition, the information indicating the time zone here may include date information and the like. The information indicating the reserved time zone may be, for example, names of time zones such as morning, afternoon, first half, second half, lunch time, coffee time, dinner time, and the like. In this case, for example, this name is associated with the actual time zone in advance. In addition, the reservation information may include information indicating the number of people who have made reservations, information indicating the order contents of food and drink, and information indicating requests regarding food and drinks and services from users and the like. Further, the reservation information may include information that can be used for subsequent sales promotion activities, such as the purpose of use of the restaurant.

The usage status storage unit 113 stores one or more usage status information. The usage status information is information having usage location information regarding one or more usage locations used by a user visiting a restaurant. The usage status information is, for example, information having usage location information that is identification information of one or more usage locations used by a user visiting a restaurant. Moreover, utilization status information is information which has the utilization location information which shows the number of 1 or 2 or more utilization locations which the user who has visited the restaurant uses, for example. The usage status information may be, for example, information including user identification information of a user visiting a restaurant and usage location information regarding one or more usage locations used by the user. The usage status information may further include information on the visit time of the user. The visit time may be considered as the time when the user starts using the use location or the time corresponding to it. Further, the usage status information may further include order history information that is information indicating food and drink ordered by the user. The order history information is information indicating food and drink ordered by the user. The order history information includes, for example, identification information of food and drink ordered by the user and information such as the quantity of the food and drink. Further, the order history information may include information indicating the order and time when the order is placed. In addition, after the user leaves the restaurant or finishes paying for the food and drink, the usage status information including the user identification information of the user may be deleted. Or you may make it give information, such as a flag and a store closing time, to show that it is information which is not used by the process etc. which acquire the vacancy status information mentioned later to this usage status information.

The usage status reception unit 114 receives usage location information regarding usage locations used by users who visit restaurants. The usage status reception unit 114 may receive, for example, user identification information of a user who has visited a restaurant and usage location information regarding a usage location used by the user. The usage location information related to the usage location used by the user is, for example, identification information of the usage location used by the user. The usage location information regarding the usage location used by the user may be information indicating the number of usage locations used by the user, for example. The usage status reception unit 114 accumulates usage status information having the received usage location information in the usage status storage unit 113. For example, the usage status reception unit 114 may accumulate usage status information including the received user identification information and usage location information in the usage status storage unit 113. The usage status reception unit 114 further obtains the usage status information including this time by acquiring the time immediately before storing the usage status information from a clock (not shown) or an NTP (Network Time Protocol) server (not shown). You may make it accumulate. Further, the usage status reception unit 114 further receives information such as the identification information of the food and drink ordered by the user and the information such as the quantity of the food and beverage, and further includes order history information including the received information. Information may be accumulated. In addition, after accumulating usage status information having user identification information, etc., additional information such as identification information of food and drink ordered by the user and the quantity of the food and drink is received, and order history information having these information May be added to the usage status information having the user identification information of the user who placed the order. The food / beverage identification information is, for example, a food / beverage name or a code assigned to the food / beverage.

“Accepting here” is a concept including accepting information input from an input device such as a keyboard, mouse, touch panel, and receiving information transmitted via a wired or wireless communication line. For example, the usage status receiving unit 114 may receive user identification information and usage location information transmitted from a portable information terminal (not shown) or the like. This portable information terminal may be, for example, a terminal for making an order used by a user, or a terminal for receiving an order used by a restaurant clerk.

The user identification information and usage location information input means may be anything such as a numeric keypad, keyboard, mouse or menu screen. The usage status reception unit 114 can be realized by a device driver for input means such as a numeric keypad or a keyboard, control software for a menu screen, a communication device, its device driver, or the like.

The reservation inquiry information receiving unit 115 receives reservation inquiry information that is information for inquiring whether or not a user can make a reservation for a restaurant. The reservation availability information is, for example, information including information indicating that a reservation availability inquiry is performed. The reservation inquiry information may be considered as information including information (for example, a command or the like) that instructs to inquire whether reservation is possible. For example, the reservation inquiry information may include user identification information of the user. This user is, for example, a user whose reservation is inquired, specifically a user whose reservation is determined. The reservation inquiry information may have a reservation condition. The conditions for reservation include, for example, information indicating a time zone desired to be reserved, use location information regarding a use location such as a seat to be reserved, the number of reserved people, whether or not a non-smoking seat is designated, and the like. The usage location information regarding the usage location such as a seat to be reserved is specifically the identification information of the usage location to be reserved and the number of usage locations to be reserved. The information indicating the time slot to be reserved may be, for example, the reservation start time, specifically the time when the user visits the store. The time here is a concept including a date. Here, it may be considered that the reservation inquiry information receiving unit 115 receives user identification information, reservation conditions, and the like as reception of reservation inquiry information. In this case, it is not necessary to include information instructing to inquire whether reservation is possible.

Here, the reception of request information and the input means thereof are the same as the reception and input means described in the above-described usage status reception unit 114. The reservation inquiry information receiving unit 115 can be realized by a device driver of input means such as a numeric keypad or a keyboard, control software for a menu screen, or the like.

The vacancy status information acquisition unit 116 can make a reservation using the usage location information stored in the usage location storage unit 111, the usage location information included in the reservation information, and the usage location information included in the usage status information. Free space information, which is information indicating the status of the usage location, is acquired. The availability information may be information including the number of use locations that can be reserved, or information including identification information of one or more use locations that can be reserved. Further, the availability information may be information indicating the presence / absence of a useable part that can be reserved. Further, the availability information may be information indicating a reservable time zone. The information indicating the reservable time zone may be information on the start time of the time zone, or information capable of specifying the start time and the end time of the time zone. Further, the availability information may be a combination of two or more of the above information. As a result, the availability information may be information that can be used to determine whether there is a use location that can be reserved.

Hereinafter, processing of the availability information acquisition unit 116 will be described with respect to an example in which the usage location information is identification information of usage location. For example, the availability status information acquisition unit 116 obtains the usage location information stored in the usage location storage unit 111 by excluding the usage location information included in the reservation information and the usage location information included in the usage status information. The obtained usage location information or the total number thereof is acquired as availability information. In addition, the availability status information acquisition unit 116 determines the total number of usage location information included in the reservation information and the total usage location information included in the usage status information from the total usage location information stored in the usage location storage unit 111. The number obtained by subtracting and may be acquired as the availability information. Alternatively, if the obtained number is 1 or more, the availability information indicating that there is a useable part that can be reserved is obtained, and if not, the availability information indicating that there is no available useable part is obtained. You may do it.

When the usage location information is the number of usage locations, the availability information acquisition unit 116 uses the usage information included in the reservation information from the usage location information (here, the number of usage locations) stored in the usage location storage unit 111. The number obtained by subtracting the location information and the usage location information included in the usage status information is acquired as the availability status information. Alternatively, if the obtained number is 1 or more, the availability information indicating that there is a useable part that can be reserved is obtained, and otherwise, the availability information indicating that there is no available useable part is obtained. You may get it.

If the reservation information includes information indicating the time zone in which the reservation is executed, and the reservation inquiry information does not include information indicating the time zone in which the reservation is executed, the availability information acquisition unit 116 further includes: You may make it acquire the information which shows the time slot | zone which can be reserved. Further, the availability information acquisition unit 116 may acquire information on this time zone for each piece of usage location information. The information indicating the time zone includes, for example, information indicating the reserved time zone included in the reservation information associated with one or a plurality of usage location information, and the usage status associated with the same usage location information as described above. It can be acquired by detecting a time zone of a predesignated length that does not overlap any of the information indicating the time zone currently used by the user indicated by the information. It should be noted that the reserved time zone may be a time zone estimated by a rule or the like designated in advance from the reservation start time. This rule is, for example, a rule for adding a predetermined length of time. The time zone currently used by the user may also be a time zone estimated from the user's visit time according to the same rules specified in advance. The same applies to the following.

Also, let us consider a case where the reservation information includes information indicating the time zone in which the reservation is executed, and the reservation inquiry information includes information indicating the time zone as a condition for the reservation. In this case, for example, the vacancy status information acquisition unit 116 uses the usage location information included in the reservation information in the time zone that overlaps the time zone indicated by the reservation inquiry information from the usage location information stored in the usage location storage unit 111; The usage location information included in the usage status information in the time zone that overlaps the time zone indicated by the reservation inquiry information is excluded. The overlapping time zone here may be considered as a concept including at least partly overlapping. The same applies to the following. Then, the obtained usage location information or the total number thereof may be acquired as availability information. If the obtained number is 1 or more, the availability information acquisition unit 116 may acquire availability information indicating that there is a use location that can be reserved. Alternatively, from the total number of usage location information stored in the usage location storage unit 111, the total number of usage location information included in the reservation information in the time zone that overlaps the time zone indicated by the reservation query information, and the time zone indicated by the reservation query information And the total number of usage location information included in the usage status information in the time zone that overlaps with. And you may make it acquire the number obtained by this as empty condition information. If the obtained number is 1 or more, the availability information acquisition unit 116 may acquire availability information indicating that there is a use location that can be reserved.

The reservation information in the time zone overlapping with the time zone indicated by the reservation inquiry information is, for example, reservation information including information indicating a time zone having a period overlapping with the time zone indicated by the information indicating the time zone included in the reservation inquiry information. is there. Specifically, if the information indicating the time zone included in the reservation inquiry information and the information indicating the time zone included in the reservation information are both period information, the time zones partially overlap. Alternatively, when the lengths overlap by a predetermined length or more, the availability information acquisition unit 116 may determine that the periods overlap as described above. Here, the period information is information that can specify the start time and end time of the period. Further, for example, one of the information specifying the time zone of the reservation inquiry information and the information indicating the time zone of the reservation information is information that can specify the start time and end time of the period, and the other is the start time It is assumed that the information specifies one time within the period. In this case, when the time indicated by the information specifying the time is a time within the period indicated by the information that can specify the start time and the end time of the period, the availability information acquisition unit 116 sets the period as described above. May be determined to overlap. Also, if the information specifying the time zone included in the reservation inquiry information and the information indicating the time zone included in the reservation information are both information specifying the time such as the start time, the time difference between them is When the value is equal to or less than a value specified in advance, the availability information acquisition unit 116 may determine that the periods overlap as described above. In addition, when the information indicating the time zone is information indicating the time such as the start time, the time period indicated by the information indicating the time zone is set to a predetermined or indefinite length period including the time. In view of this, a process for determining whether or not the above periods overlap may be performed.

Further, the usage status information in the time zone overlapping with the time zone indicated by the reservation inquiry information is usage status information corresponding to the time zone indicated by the information indicating the time zone included in the reservation inquiry information. This is usage status information associated with a time zone having a period overlapping with the time zone indicated by the information indicating the time zone included in the reservation inquiry information. For example, the vacancy status information acquisition unit 116 includes a period having a length designated in advance with the store visit time included in each usage status information stored in the usage status storage unit 113 as a start time, and reservation inquiry information. It is determined whether or not the time zone indicated by the time zone information has a period that overlaps. The period having a predesignated length with the store visit time as the start time may be considered as a period in which the user currently visiting the store is expected to stay before leaving the store. The length designated in advance may be set to, for example, the average stay time of the user at the restaurant. When there is an overlapping period, the availability information acquisition unit 116 determines that the usage status information including the visit time is the usage status information corresponding to the information indicating the time zone included in the reservation inquiry information. Also good. In addition, when the information indicating the time zone included in the reservation inquiry information is a time within the time zone such as the start time, the availability status information acquisition unit 116 indicates that the period of time designated in advance includes the time. It may be determined whether or not it overlaps with a period having the store visit time as the start time. Of the usage status information stored in the usage status storage unit 113, information having a store closing time, etc., or those provided with a flag as described above are excluded from this determination process. Also good. The same applies to the following.

In addition, when the information indicating the time zone included in the reservation inquiry information is a time within the time zone such as the reservation start time, the vacancy status information acquisition unit 116 stores each usage status stored in the usage status storage unit 113. It is determined whether or not the difference between the store visit time included in the information and the time indicated by the information indicating the time zone included in the reservation inquiry information is within a predetermined time. If it is within a pre-designated time, the vacancy status information acquisition unit 116 uses the usage status information including the visit time as the usage status information corresponding to the information indicating the time zone included in the reservation inquiry information. You may judge that there is.

In addition, the availability information acquisition unit 116, for example, the difference between the start time of the time zone indicated by the information indicating the time zone indicated by the reservation inquiry information and the time when the reservation inquiry information is received is within the time specified in advance. In some cases, the usage status information stored in the usage status storage unit 113 may be determined as usage status information corresponding to information indicating the time zone of the reservation inquiry information. In the above, the current time may be used instead of the time when the reservation inquiry information is received.

The availability information acquisition unit 116 further determines the presence / absence of usage location information that matches conditions other than the time zone included in the reservation inquiry information, and indicates that there is a usage location that can be reserved when there is usage location information. The availability information may be acquired. For example, it is assumed that the reservation inquiry information includes usage location information that is identification information of a usage location to be reserved. In this case, the availability information acquisition unit 116 determines whether or not the usage location information that matches the usage location information included in the reservation inquiry information is included in the reservation information and the usage status information. If not included, the availability information acquisition unit 116 acquires availability information indicating that there is a usage location indicated by the usage location information. If included, the usage location indicated by the usage location information indicates the usage location. You may make it acquire the availability information which shows that there is no. In addition, for example, it is assumed that the reservation information includes information indicating a time zone in which the reservation is executed, and the reservation inquiry information includes information indicating the time zone as a condition for the reservation. In this case, the availability information acquisition unit 116 includes, for example, use location information that is identification information of a use location included in reservation information corresponding to information indicating a time zone included in reservation inquiry information, and reservation inquiry information. Usage point information that matches the usage point information included in the reservation inquiry information is included in the usage point information that is identification information of the usage point included in the usage status information corresponding to the information indicating the included time zone. Determine whether or not. If not included, the availability information acquisition unit 116 acquires availability information indicating that there is a usage location indicated by the usage location information. If included, the usage location indicated by the usage location information indicates the usage location. You may make it acquire the availability information which shows that there is no.

In addition, in a restaurant, when reservations that can be accepted are limited to reservations on the same day, and further, the number of users who use one usage location is limited to one person or one day, availability information acquisition unit 116 Does not have to use the information indicating the time zone as described above when acquiring the availability information. This is because, when acquiring the availability information, the availability information acquisition unit 116 only needs to determine whether there is reservation or use on the day. The same applies to a case where the reservation that can be accepted is limited to the reservation immediately after the present.

The vacancy status information acquisition unit 116 normally performs processing for acquiring vacancy status information when the reservation query information receiving unit 115 receives the reservation query information.

The availability information acquisition unit 116 can be usually realized by an MPU, a memory, or the like. The processing procedure of the availability information acquisition unit 116 is usually realized by software, and the software is recorded on a recording medium such as a ROM. However, the availability information acquisition unit 116 may be realized by hardware (a dedicated circuit).

The reservation determination unit 117 determines whether or not the reservation indicated by the reservation inquiry information is possible using the availability information. The reservation determination unit 117, for example, when the vacancy status information acquisition unit 116 acquires vacancy status information indicating that there is one or more usage location information, or the vacancy status having one or more reservationable usage location information When information is acquired, it is determined that a reservation is possible. In addition, the reservation determination unit 117 determines that a reservation is possible when the availability information indicating that there is use location information that satisfies the reservation condition included in the reservation inquiry information. When the usage location information is identification information of the usage location, the reservation determination unit 117 includes the reservation location information included in the reservation inquiry information in the usage location information included in the availability status information acquired by the availability status information acquisition unit 116. It may be determined whether usage location information that satisfies the condition is included, and if included, it may be determined that the reservation is possible, and if not included, it may be determined that the reservation is not possible. For example, when the usage location information is identification information of the usage location, the reservation determination unit 117 includes the reservation included in the reservation inquiry information in the usage location information included in the availability information acquired by the availability information acquisition unit 116. It is determined whether there is usage location information that matches the usage location information that is the condition of the above, and if there is, it is determined that a reservation is possible. In addition, for example, the reservation determination unit 117 includes the number of use points to be reserved, which are reservation conditions included in the reservation inquiry information, in the use point information included in the availability information acquired by the availability information acquisition unit 116. It is determined whether or not there is a matching number of pieces of usage location information. If there is a match, it is determined that a reservation is possible. The usage location in this case is, for example, a seat or a table. The number of usage locations to be reserved may be considered as the number of reservations or the number of reservation groups.

The reservation determination unit 117 can be usually realized by an MPU, a memory, or the like. The processing procedure of the reservation determination unit 117 is usually realized by software, and the software is recorded on a recording medium such as a ROM. However, the reservation determination unit 117 may be realized by hardware (a dedicated circuit).

The reservation screen storage unit 118 stores information on a reservation screen that is a screen for receiving a reservation instruction. The reservation instruction is an instruction to make a reservation. The reservation screen is an interface screen for receiving a reservation instruction, for example. For example, the reservation screen may have an input field and a button for receiving a reservation instruction. The reservation screen information is information for outputting the reservation screen. The information on the reservation screen is, for example, image data, HTML data, XML data, etc. constituting the reservation screen. The storage here is a concept including temporary storage.

It should be noted that immediately before the output unit 120 outputs the reservation screen, the output screen generation unit (not shown) uses the template information prepared in advance and the usage location information of the available usage locations acquired by the availability information acquisition unit 116. May be used to generate a reservation screen having information on available usage locations. The information on the useable part that can be reserved is, for example, identification information on the useable part that can be reserved or the number of useable parts that can be reserved. Then, the output screen generation unit may temporarily store the reservation screen in the reservation screen storage unit 118, and the output unit 120 may read and output the reservation screen. The template information may be stored in advance in a template information storage unit (not shown). For example, when the usage location information is identification information of the usage location, an output screen generation unit (not shown) can make a reservation by placing reservationable usage location information on a predesignated list in the template information. A reservation screen having a list of usage location information may be generated. Alternatively, when the usage location information is identification information of the usage location, a position where the reservation image generation unit (not shown) indicates the usage location corresponding to the usage location information that can be reserved in the template information having a floor plan and a floor plan in the restaurant May be changed to an output mode indicating that it is a useable part that can be reserved, so that a floor plan or a floor plan that can visually identify the useable part that can be reserved may be generated. Changing the output mode means, for example, highlighting by partially changing a color such as a background color or arranging an image that has been transferred in advance. In addition, changing the position indicating the usage location corresponding to the usage location information that can be reserved to the output mode indicating that the usage location can be reserved means that the usage location corresponding to the usage location information that cannot be reserved is changed. This is a concept that includes changing the indicated position to an output mode that indicates a use location that cannot be reserved.

The matrix reservation screen storage unit 119 stores information on a matrix reservation screen that is a screen for receiving a matrix reservation instruction. The matrix reservation instruction is an instruction to accumulate the matrix reservation information. The queue reservation information is information having user identification information of a user who waits for a vacant place in a restaurant. The queue reservation information is information for managing users who are waiting in a so-called queue. The queue may be considered as waiting for cancellation. The vacant use location is, for example, a use location that is not reserved and is considered that the user currently visiting the store is not staying. The vacant usage location here may be, for example, a vacant usage location in the time zone indicated by the information indicating the time zone included in the reservation inquiry information described above. Moreover, the use location satisfying the reservation condition included in the reservation inquiry information may be vacant. For example, the vacant usage location may be a vacant usage location that the user wants to reserve, or may be a vacant unspecified usage location in a restaurant. The queue reservation screen is, for example, an interface screen for receiving a queue reservation instruction. For example, the reservation screen may have an input field and a button for receiving a reservation instruction. The information on the queue reservation screen is information for outputting the queue reservation screen. The information on the queue reservation screen is, for example, image data, HTML data, XML data, or the like constituting the queue reservation screen. The storage here is a concept including temporary storage.

The output unit 120 performs output according to the determination result of the reservation determination unit 117. For example, the output unit 120 reads and outputs the reservation screen stored in the reservation screen storage unit 118 when the reservation determination unit 117 determines that the reservation is possible. For example, when the reservation determination unit 117 determines that the reservation is not possible, the output unit 120 outputs the matrix reservation screen stored in the matrix reservation screen storage unit 119. Further, the output unit 120 is information indicating whether or not a reservation is a determination result of the reservation determining unit 117, for example, a character string indicating whether or not a reservation is possible, and an image read from a storage medium (not shown) corresponding to whether or not a reservation is possible. May be output.

The output unit 120 outputs a reservation screen in which user identification information included in the reservation inquiry information, usage location information, information indicating a time zone, and the like are arranged in a predetermined input field of the reservation screen. Also good. The same applies to the queue reservation screen.

Output here refers to display on a display, projection using a projector, printing to a printer, sound output, transmission to an external device, storage in a recording medium, and output to other processing devices or other programs. It is a concept that includes delivery of processing results. For example, the output unit 120 may transmit an output according to the determination result to an information processing terminal or the like for receiving an order or the like (not shown).

The output unit 120 may or may not include an output device such as a display or a speaker. The output unit 120 can be realized by output device driver software, or output device driver software and an output device.

The matrix reservation information storage unit 121 stores one or more matrix reservation information. The matrix reservation information stored in the matrix reservation information storage unit 121 may include, for example, usage location information and information indicating the order in which the matrix reservation information is accumulated. In the matrix reservation information storage unit 121, for example, for each piece of usage location information, matrix reservation information for the usage location indicated by the usage location information is stored in association with information indicating the order in which the matrix reservation information is accumulated. ing. The information indicating the order may be any information that can determine the relative order of the accumulated matrix reservation information, for example, information including serial numbers in ascending order or descending order, or information indicating the accumulated time. Also good.

The reservation instruction receiving unit 122 receives a reservation instruction that is an instruction to store reservation information. For example, the reservation instruction receiving unit 122 receives a reservation instruction when the reservation determining unit 117 determines that the reservation requested by the reservation inquiry information is possible. For example, the reservation instruction receiving unit 122 receives a reservation instruction via a reservation screen output by the output unit 120. Accepting via a reservation screen may be considered as accepting a reservation instruction using the reservation screen as an input interface, or accepting a reservation instruction while the reservation screen is being output. The reservation instruction may include user identification information of a user who makes a reservation. The reservation instruction may have usage location information regarding the usage location to be reserved. The reservation instruction may include information indicating a reservation time zone. In addition, the reservation instruction may include information on the number of reservations.

The reservation instruction receiving unit 122 may receive a reservation instruction that is an instruction to accumulate reservation information corresponding to the reservation inquiry information, for example. The reservation information corresponding to the reservation inquiry information includes, for example, reservation information having user identification information included in the reservation inquiry information, reservation information having usage location information included in the reservation inquiry information, and usage satisfying conditions indicated by the reservation inquiry information. Reservation information or the like having use location information regarding the location. Further, for example, the reservation instruction receiving unit 122 reads out the user identification information, the usage location information, the information indicating the time zone, and the like included in the reservation inquiry information, and receives the reservation instruction having these information. May be.

Receiving reservation instructions means receiving information input from input devices such as a keyboard, mouse, and touch panel, receiving information sent via a wired or wireless communication line, and recording on optical disks, magnetic disks, semiconductor memories, etc. It is a concept including reception of information read from a medium. The reservation instruction input means may be anything such as a numeric keypad, keyboard, mouse or menu screen. The reservation instruction receiving unit 122 can be realized by a device driver of input means such as a numeric keypad or a keyboard, control software for a menu screen, and the like.

The reservation information storage unit 123 stores reservation information corresponding to the reservation instruction in the reservation information storage unit 112. The reservation information storage unit 123 acquires, for example, reservation information including user identification information, usage location information, and information indicating a reservation time zone included in the reservation instruction received by the reservation instruction reception unit 122, and stores the reservation information. Stored in the unit 112. Further, the reservation information accumulating unit 123 acquires the user identification information included in the reservation inquiry information, the use location information, and the reservation information having information indicating the reservation time zone, and accumulates it in the reservation information storage unit 112. good. In addition, reservation information including information appropriately read out from information included in the reservation instruction received by the reservation instruction receiving unit and information included in the reservation inquiry information may be acquired and accumulated.

In addition, if the reservation instruction or reservation inquiry information does not have usage location information, or if the reservation inquiry information does not include the reservation conditions for identifying the usage location, the reservation location that can be reserved From the identification information, the usage location information regarding the usage location to be reserved may be automatically acquired according to a rule specified in advance.

The reservation information storage unit 123 can be usually realized by an MPU, a memory, or the like. The processing procedure of the reservation information storage unit 123 is usually realized by software, and the software is recorded in a recording medium such as a ROM. However, the reservation information storage unit 123 may be realized by hardware (a dedicated circuit).

The queue reservation instruction receiving unit 124 receives a queue reservation instruction. For example, when the reservation determination unit 117 determines that the reservation requested by the reservation inquiry information is not possible, the matrix reservation instruction reception unit 124 receives a matrix reservation instruction. For example, the matrix reservation instruction receiving unit 124 receives a matrix reservation instruction via the matrix reservation screen output by the output unit 120. The other configuration and processing of the matrix reservation instruction receiving unit 124 are the same as those in the configuration and processing of the reservation instruction receiving unit 122 described above, in which the reservation instruction is replaced with the matrix reservation instruction and the like. Then, detailed explanation is omitted.

The matrix reservation information accumulation unit 125 accumulates the matrix reservation information corresponding to the matrix reservation instruction in the matrix reservation information storage unit 121. The configuration, processing, and the like of the queue reservation information storage unit 125 are the same as the configuration and processing of the reservation information storage unit 123 described above, in which the reservation instruction and the reservation information are replaced with the matrix reservation instruction, the matrix reservation information, and the like. Therefore, detailed description is omitted here.

Next, the operation of the reservation information processing apparatus 100 will be described using the flowchart of FIG. Here, a case where the usage location information is identification information of the usage location will be described as an example.

(Step S201) The usage status reception unit 114 determines whether usage status information has been received. If accepted, the process proceeds to step S202. If not accepted, the process proceeds to step S203.

(Step S202) The usage status reception unit 114 accumulates the usage status information received in Step S201 in the usage status storage unit 113. Then, the process returns to step S201.

(Step S203) The usage status reception unit 114 determines whether or not information indicating that the user visiting the store has left the store has been received. The information indicating that the store has been closed is, for example, information including the user identification information of the user who has left the store and the store closing time acquired from a clock (not shown). If the user has left the store, the process proceeds to step S204. If the user has not left the store, the process proceeds to step S205.

(Step S204) The usage status reception unit 114 adds the store closing time to the usage status information having the user identification information of the user who has left the store. Then, the process returns to step S201. The usage status receiving unit 114 may delete this usage information.

(Step S205) The reservation inquiry information reception unit 115 determines whether reservation inquiry information has been received. If accepted, the process proceeds to step S206. If not accepted, the process returns to step S201.

(Step S206) The availability information acquisition unit 116 acquires the availability information using the reservation information and the usage status information.

(Step S207) The reservation determination unit 117 determines whether reservation is possible using the availability information acquired in step S206. If yes, go to step S208, otherwise go to step S211.

(Step S208) The output unit 120 reads information on the reservation screen from the reservation screen storage unit 118, and outputs the reservation screen.

(Step S209) The reservation instruction receiving unit 122 determines whether a reservation instruction has been received. If accepted, the process proceeds to step S210. If not accepted, the process returns to step S209.

(Step S210) The reservation information storage unit 123 acquires the reservation information corresponding to the reservation instruction received in Step S209 and stores it in the reservation information storage unit 112. Then, the process returns to step S201.

(Step S211) The output unit 120 reads out and outputs information on the matrix reservation screen from the matrix reservation information storage unit 121.

(Step S212) The matrix reservation instruction receiving unit 124 determines whether or not a matrix reservation instruction has been received. If accepted, the process proceeds to step S213. If not accepted, the process returns to step S212.

(Step S213) The matrix reservation information storage unit 125 acquires the matrix reservation information corresponding to the matrix reservation instruction received in step S212, and stores it in the matrix reservation information storage unit 121. Then, the process returns to step S201.

Note that in the flowchart of FIG. 16, the processing is terminated by powering off or interruption for aborting the processing.

Hereinafter, a specific operation of the reservation information processing apparatus 100 in the present embodiment will be described.

FIG. 17 is a conceptual diagram of a reservation system including the reservation information processing apparatus 100.

The reservation system 2000 includes a reservation information processing apparatus 100 used in the restaurant A and a plurality of information communication terminals 200 held by the store clerk of the restaurant A. Here, for convenience of explanation, a case where there is one information communication terminal 200 is illustrated, but a plurality of information communication terminals 200 may be provided. The reservation information processing apparatus 100 and the information communication terminal 200 are connected by wireless communication via a network as an example. As an example, the information communication terminal 200 is assumed to be a so-called tablet-type terminal provided with a touch panel or the like.

In this restaurant A, for example, it is assumed that only reservations on the day can be accepted. Further, it is assumed that the business hours of the restaurant A are from “17:00” to “24:00”. Here, a case where the usage location information is identification information of the usage location will be described as an example.

First, it is assumed that a user whose user identification information is “U1001” (hereinafter referred to as user “U1001”) visits restaurant A with three people and sits at a table whose table identification information is “T05”. Here, it is assumed that the user identification information is a member number of the restaurant A. For example, the member number is stored in a storage medium (not shown) or the like in association with contact information such as a name, a telephone number or an e-mail address, an address, or the like of a user who is a member. The table identification information is assumed to be a table number. Here, it is assumed that each table in the restaurant is a usage location, and the table identification information is usage location information.

The store clerk of restaurant A moves to the table of the user “U1001” who visited the store and operates the information communication terminal 200 to display a screen for inputting the user identification information of the user who visited the store and the table number. Then, it is assumed that the store clerk inputs the user identification information “U1001”, the table number “T05”, the number of users “3”, and presses a transmission button (not shown). The user identification information and the table number are transmitted from the information communication terminal 200 to the reservation information processing apparatus 100. The usage status reception unit 114 of the reservation information processing apparatus 100 receives the transmitted user identification information and table number. The usage status reception unit 114 uses the usage status information including the received user identification information, the table number, and the store visit time that is the current time “18:05” acquired from a clock (not shown). To accumulate. Here, for convenience of explanation, the time information of the same day not including the date and time is used as the time information. However, the date and time information having the date and time information may be used as the time information. .

FIG. 18 is a diagram showing usage status management information for managing usage status information stored in the usage status storage unit 113. The use status management information has attributes such as “use ID”, “user ID”, “table ID”, “visit time”, “store exit time”, and “number of users”. “Usage ID” is identification information for managing usage status management information. “User ID” is user identification information, “Table ID” is usage location information, “Visiting time” is the visiting time, and “Leaving time” is the closing time. The visit time may be considered the use start time of restaurant A. “Number of users” is the number of users. Here, it is assumed that each row is usage status management information for managing one usage status information. The usage status information may have other attributes. Here, it is assumed that a record of usage status management information having the above “usage ID” “10052” is added to the usage status management information already stored.

When the user leaves the store, when the store clerk inputs the user identification information of the user as the user identification information of the user who leaves the store to the information communication terminal 200, “ The current time acquired from a clock (not shown) is accumulated as the value of “Exit time”.

Next, for example, when the user “U1001” places an order with the store clerk, the store clerk sends “U1001” as the “user ID” to the information communication terminal 200, the product name of the ordered product, the product code, Enter the number of orders. Here, it is assumed that the input product name is “beer”, the product code is “BR50”, and the number of orders is “3”. The set of input information is transmitted from the information communication terminal 200 to a server or the like (not shown) that accepts a restaurant order. The transmitted information is also transmitted to the information communication terminal 200, and the usage status reception unit 114 receives the transmitted information. Then, the usage status reception unit 114 associates the combination of the received product name, product code, and order quantity with the received “user ID” “U1001”, and receives the “user ID” received above. Is stored in the usage status storage unit 113 as order history information of usage status information managed by the usage status management information with “U1001”.

FIG. 19 shows order history management information for managing the order history information stored in the usage status storage unit 113. The order history management information has attributes of “order history ID”, “use ID”, and “order history”. The “order history” further has attributes of “product name”, “product code”, and “number of orders”. “Order history ID” is identification information for managing records of order history management information. Here, one line in FIG. 19 is considered as one record of order history management information. “Usage ID” is “Usage ID” of usage status management information associated with a record of order history management information, and corresponds to “Usage ID” in FIG. “Order history” is order history information. “Product name”, “product code”, and “number of orders” are information constituting a set of the product name, product code, and number of orders received by the usage status receiving unit 114. Here, it is assumed that a record including the set of information received by the usage status receiving unit 114 is added to the order history management information in which other records have already been stored.

When the usage status reception unit 114 receives, for example, information transmitted from the information communication terminal 200, the usage status management information has a “user ID” that matches the value of the “user ID” included in this information. Then, a record of usage status management information in which the “store closing time” is blank is searched from the usage status management information of FIG. Then, the usage status reception unit 114 acquires the value of “use ID” of the usage status management information detected by the search. The usage status reception unit 114 stores the acquired value in association with other order history information as the “use ID” of the order history management information. As a result, each record of the order history management information is associated with the record of the usage status management information indicated by the value of the “use ID” of each record. That is, the order history information included in one usage status information is the order history management having the same “use ID” as the “use ID” included in one record of the usage status management information for managing the one usage status information. This corresponds to order history information managed by the information record. For example, the order history information managed by the order history management information whose “use ID” is “10059” is the order history information of the use state information managed by the use state management information whose “use ID” is “10059”. It is.

In addition, about the process which inputs the order of food and drink using the information communication terminal 200, the structure for implement | achieving the process, etc. are well-known techniques, detailed description is abbreviate | omitted here.

FIG. 20 shows reservation management information for managing reservation information stored in the reservation information storage unit 112. The reservation management information has attributes of “reservation ID”, “user ID”, “table ID”, “reservation start time”, and “number of users”. “Reservation ID” is identification information for managing records of reservation management information. “User ID” is user identification information of a reserved user. “Table ID” is table identification information of a reserved table. The “reservation start time” is a start time at which a reservation is executed, and here, it is assumed that a time in 15 minute increments from the hour on the hour can be specified. “Number of users” is the number of people reserved. Note that one record of the reservation management information is deleted, for example, when the reservation indicated by the reservation information included in the record is executed.

FIG. 21 is a diagram showing usage location management information for managing usage location information stored in the usage location storage unit 111. The usage location management information has attributes of “table ID” and “number of users”. “Table ID” is usage location information, and here, indicates the table number of the table that is the usage location of restaurant A. “Number of users” is the maximum number of users of the table that is the usage location. Here, each row represents one piece of usage location management information.

Suppose, for example, that one user has applied for today's reservation via telephone or email. It is assumed that the reservation application is a reservation with no time designation, and a designation of “4”, which is the value of the number of people who want to make a reservation, is assumed. Here, in particular, when there is no designation of a time zone for which a reservation is desired, it is assumed that a time zone for which a reservation can be made is inquired for a time zone after today's current time.

The store clerk who accepted the application displays an input interface screen for making a reservation inquiry on the information communication terminal 200, and inputs information necessary for the inquiry of the reservation.

FIG. 22 is an input interface screen for making a reservation inquiry displayed on the monitor of the information communication terminal 200.

In the screen of FIG. 22, the store clerk inputs “no designation” in the reservation start time input field 81, “4” (person) in the reservation number input field 82, and “no designation” in the reservation table input field 83. It is assumed that the “reservation inquiry” button 84 is pressed.

The information communication terminal 200 transmits the input information to the reservation information processing apparatus 100 as reservation inquiry information. The reservation inquiry information receiving unit 115 of the reservation information processing apparatus 100 receives the reservation inquiry information transmitted from the information communication terminal 200. Since the reservation inquiry information receiving unit 115 has received the reservation inquiry information, the vacancy status information acquiring unit 116 starts acquiring the vacancy status information. Here, an inquiry is made as to whether or not a reservation that matches the conditions indicated by the reservation inquiry information is possible. Specifically, the availability information acquisition unit 116 determines whether there is any available table that can be used by four people after the present day.

First, the vacancy status information acquisition unit 116 starts from the top of the records in which the value of “number of users” of the usage location management information shown in FIG. 21 is “4” or more, which is the value of the number of users indicated by the reservation inquiry information. From the first record, “T01” that is the value of “table ID” is acquired. Then, the availability information acquisition unit 116 acquires the value of “reservation start time” from each record whose “table ID” of the reservation management information shown in FIG. 20 is “T01”. Then, the availability information acquisition unit 116 acquires each time when a predetermined length of time has elapsed from the time indicated by each acquired “reservation start time”. Here, the length designated in advance is 2 hours. In addition, a time at which a predetermined length of time has elapsed is referred to as an expected reservation end time, and a time zone between the reservation start time and the expected reservation end time is referred to as an expected reservation time zone.

For example, in the reservation management information of FIG. 20, it is assumed that the record whose “table ID” is “T01” is only the record whose “record ID” is “0020”. In this case, the availability information acquisition unit 116 acquires the value “19:30” of “reservation start time” from this record. Then, the availability status information acquisition unit 116 acquires, from this “reservation start time”, an expected reservation end time “21:30”, which is a time obtained by adding 2 hours to this time.

Note that, if another reservation start time is acquired in the above, an expected reservation end time is also acquired for this reservation start time.

Further, the vacancy status information acquisition unit 116 sets the value of “Table ID” to “T01” from the records in which the “exit time” is blank, that is, Null among the current status management information shown in FIG. Find a record that is. Then, the availability information acquisition unit 116 acquires the value of “visit time” of the detected record. Here, the value “17:10” of “visit time” of the record whose “use ID” is “10053” is acquired. Then, the time at which a predetermined length of time has elapsed is acquired from the time indicated by the acquired “store visit time”. Here, the length designated in advance is 2 hours. Here, a time at which a predetermined length of time has elapsed is referred to as an expected closing time, and a time zone between the visiting time and the expected closing time is referred to as an expected use time zone. Here, “19:10” is acquired as the expected closing time.

Next, the availability status information acquisition unit 116, during the business hours of the restaurant A, a continuous time period of a predesignated length that does not overlap any of the expected reservation time period and the expected use time period. Detection is performed. Here, as an example, the length of time specified in advance is 2 hours. Then, for each time zone of 2 hours starting from the current time after the current hour in 15 minute increments, it is sequentially determined whether or not it overlaps with the expected reserved time zone and the expected usage time zone. To do. Here, the start time in 15 minute increments is referred to as a comparison start time. Then, the availability status information acquisition unit 116 acquires the comparison start times when they do not overlap with each other as the start times of the available idle times. The acquired start time is temporarily stored in a storage medium (not shown) in association with the value of “table ID”. The information temporarily stored here is the free space information in this specific example.

In this specific example, the comparison start time is set to a time of 15 minutes with reference to the hour, but the comparison start time may be set to any time. The time may be in increments of n minutes (where n is a value from 1 to 30, etc.).

Here, for example, if the current time is “18:25”, the availability information acquisition unit 116 starts from “18:30”, which is the time in 15-minute increments closest to the current time. The above processing is performed. Specifically, the availability information acquisition unit 116 first acquires the time “20:30”, which is two hours after this time, with the time “18:30” as the comparison start time. First, it is determined whether or not the comparison start time is a time within one of the above-described expected reservation time zone and the expected usage time zone. If the comparison start time is a time that coincides with the expected reservation end time, it is determined here that the comparison start time is not a time within the expected reservation time zone. The same applies to the expected closing time. When the comparison start time is a time within one of the time zones, the availability information acquisition unit 116 designates the start time in advance so as not to overlap with either the expected reserved time zone or the expected usage time zone. It is determined that it is not the start time of a continuous time period of a certain length. The same processing is performed for the start time after the next 15 minutes. In addition, when it is not the time of any time zone, the availability status information acquisition unit 116 indicates that the time “20:30” after the elapse of 2 hours is one of the above-described predicted reservation time zone or the expected usage time zone. It is determined whether the time is within the time zone. When the time is within any one of the time zones, the availability information acquisition unit 116 determines that the start time has a length specified in advance that does not overlap either the expected reservation time zone or the expected usage time zone. It is determined that it is not the start time of the continuous time zone. The same processing is performed for the start time after the next 15 minutes. If it is not the time of any time zone, the availability information acquisition unit 116 acquires this start time as the start time of the available idle time. The acquired start time is temporarily stored in a storage medium or the like (not shown) in association with “T01” which is the value of “table ID”. The same processing is performed for the start time after the next 15 minutes. If the time obtained by adding 2 hours to the start time is a time outside the business hours of restaurant A, the free time detection process for the use location whose “table ID” is “T01” ends. . Here, the availability status information acquisition unit 116 uses the above processing to set “21:30”, “21:45”, and “22:00” as the start time of the available idle time. get.

Similarly, the vacancy status information acquisition unit 116 records the upper part of the record of “4” or more in which the value of “number of users” of the use location management information shown in FIG. 21 is the value of the number of users indicated by the reservation inquiry information. From the second and subsequent records, the value of “table ID” is sequentially acquired, the same processing as described above is performed, and the start time of the free time is acquired for each “table ID”.

Although description of a specific example is omitted here, if table identification information is input in the input field 83 of the reservation table in FIG. 22, for example, this input table is used instead of the above processing. For the table indicated by the identification information, it is determined whether or not there is a space after the current day. In FIG. 22, when the start time is specified in the input field 81 for the reservation start time, instead of the above processing, for example, the table has a free space within the time specified in advance from the start time of today. Judge whether there is.

FIG. 23 is a diagram showing the availability information acquired and temporarily stored by the availability information acquisition unit 116. The availability information has attributes of “table ID” and “reservable time”. The “table ID” corresponds to the “table ID” in FIG. The “reservable time” is a start time of a free time in which a 2-hour reservation is possible. Here, each line is considered as each record of availability information.

Next, the reservation determination unit 117 determines whether reservation is possible using the availability information acquired by the availability information acquisition unit 116. Here, since the availability information acquisition unit 116 has acquired availability information having one or more records, the reservation determination unit 117 determines that a reservation is possible.

Since the reservation determining unit 117 determines that the reservation is possible, the output unit 120 reads information on the reservation screen for performing the reservation from the reservation screen storage unit 118 and transmits the information to the information communication terminal 200.

Further, in this specific example, the output unit 120 aggregates the “reservable time” values of the availability information in FIG. 23 acquired by the availability information acquisition unit 116 for each time in 15 minute increments. And the output part 120 produces the information of the screen which shows the empty condition of the restaurant A by arrange | positioning the value obtained by totaling to the template previously stored in the storage medium etc. which is not illustrated, and is the same as a reservation screen To the information communication terminal 200. Note that the reservation screen, the screen showing the availability, etc. are composed of data such as an HTML file or image data, for example.

When the information communication terminal 200 receives the information on the reservation screen and the screen indicating the free space transmitted from the output unit 120, the information communication terminal 200 displays the information on the monitor.

FIG. 24 is a diagram showing a display example of information on the reservation screen and the screen showing the free space output by the output unit 120 by the information communication terminal 200. In the figure, the left side shows a reservation screen 201, and the left side shows a screen 202 showing the availability. On the screen 202 showing the vacancy status, “no vacant seat” is displayed for the time when the total result of “reservable time” is “0”, and the total result of “reservable time” is other than “0”. The total number is displayed after “vacant seats”.

Next, the store clerk notifies the user who applied for the reservation using a telephone or e-mail that the reservation is possible, and the user is referred to the screen 202 showing the vacancy status displayed on the information communication terminal 200. Suppose that the time that can be reserved is reported to. Then, it is assumed that the user receives an instruction to select “U0801” that is the user identification information and one of the reservation-available times.

In the reservation screen 202, the clerk displays the reservation time “21:30” selected by the user in the reservation time input field 205 and the user identification information “U0801” in the user identification information input field 206. Enter “4” in the user number input field 207. Then, it is assumed that the store clerk presses the “reservation execution” button 208.

FIG. 25 is a diagram showing a display example of the information communication terminal 200 immediately before the “reservation execution” button 208 is pressed. Needless to say, the reservation screen 202 may have an input field or a check box for receiving information other than the above. Further, “table ID” may be received as information for designating a table to be reserved.

Information input in these input fields of the reservation screen 201 is transmitted from the information communication terminal 200 to the reservation information processing apparatus 100. The reservation instruction receiving unit 122 of the reservation information processing apparatus 100 receives the reservation time, user identification information, and information on the number of users as a reservation instruction, and the reservation information storage unit 123 is configured with the reservation time, the user identification information, and the number of users. Reservation information having this information is added to the reservation information storage unit 112. Here, since the “table ID” that is the usage location information is not included in the reservation instruction, the reservation information storage unit 123 determines the time “21 o'clock included in the reservation instruction from the availability information shown in FIG. The value of “table ID” of the record having “reservable time” indicating the time coincident with “30 minutes” is acquired and used as reservation information. Here, “T01” is acquired as the “table ID”. In addition, when a plurality of “table ID” values are acquired, the value of one “table ID” may be acquired. May be acquired in the order of arrangement.

FIG. 26 is a diagram showing reservation information management information in which a record including reservation information is added. As a result, the reservation is completed.

In addition, a link button to a screen for registering a “user ID” is provided on the reservation screen 201 etc., and by pressing this link button, a member registration screen etc. is output so that member registration can be performed. May be. Thereby, for example, when the user who makes the reservation is not registered as a member and there is no “user ID” to be used for the reservation, the member registration can be performed and the “user ID” can be acquired.

Here, it is assumed that the availability information acquisition unit 116 cannot acquire one or more availability information in the above.

The reservation determination unit 117 determines that the reservation requested by the reservation inquiry information cannot be made. Then, the output unit 120 transmits information on the matrix reservation screen stored in the matrix reservation screen storage unit 119 to the information communication terminal 200.

When the information communication terminal 200 receives the information on the matrix reservation screen transmitted from the output unit 120, the information communication terminal 200 displays the information on the monitor.

FIG. 27 is a diagram illustrating a display example of information on the matrix reservation screen output from the output unit 120 by the information communication terminal 200.

Next, the clerk tells the user who applied for the reservation by phone or e-mail that the reservation is not possible, but the queue waiting reservation can be made, and the user who has agreed to make the queue waiting reservation, Assume that the user identification information “U0801” and the number of users “4” are received. The store clerk may also accept a “table ID” as information for designating a table to be queued.

In the queue reservation screen displayed on the information communication terminal 200 as shown in FIG. 27, the store clerk inputs the user identification information “U0801” into the user identification information input field 232 and receives the number of users “4” received above. Is entered in the number-of-users input field 233, and the “execution of matrix reservation” button 234 is pressed.

The information communication terminal 200 transmits the user identification information “U0801” and the number of users “4” to the reservation information processing apparatus 100. The matrix reservation instruction receiving unit 124 of the reservation information processing apparatus 100 receives these pieces of information transmitted from the information communication terminal 200 as a matrix reservation instruction, and the matrix reservation information accumulating unit 125 receives these information, a clock (not shown), etc. The matrix reservation information having the current time acquired from the above is added to the matrix reservation information storage unit 121.

FIG. 28 shows queue reservation information management information for managing queue reservation information stored in the queue reservation information storage unit 121. The queue reservation information management information includes items of “user ID”, “number of users”, “accumulation time”, and “table ID”. “User ID” is user identification information input from the queue reservation screen. “Number of users” is the number of users input from the queue reservation screen. “Accumulation time” is the time when the matrix reservation information is accumulated. In addition, instead of “accumulation time”, if the information in which the order in which the matrix reservation information is accumulated can be determined, the time when the matrix reservation instruction is received, the accumulation order, etc. are indicated instead of “accumulation time”. Information may be used. “Table ID” is usage location information input from the matrix reservation screen, and is a table number here. Note that a blank “table ID”, that is, a null value, indicates that there is no specification of a table to be used at the time of matrix reservation.

In this way, if a reservation cannot be made, it is possible to make a reservation waiting for a queue.

As described above, according to the present embodiment, it is possible to determine whether or not a new reservation can be made using the availability information acquired using the reservation information and the current status information. It is possible to appropriately make a reservation in consideration of both the store visit situation of the user.

In each of the above embodiments, each process (each function) may be realized by centralized processing by a single device (system), or by distributed processing by a plurality of devices. May be.

In each of the above embodiments, two or more communication means (information transmission unit, reservation status information reception unit, reservation instruction reception unit, etc.) existing in one device may be physically realized by one medium. It goes without saying that it is good.

In the above embodiment, the case where the information processing apparatus is stand-alone has been described. However, the information processing apparatus may be a stand-alone apparatus or a server apparatus in a server / client system. In the latter case, the output unit or the reception unit receives an input or outputs a screen via a communication line.

In the present invention, the reservation information processing apparatus may be a stand-alone apparatus or a server apparatus in a server / client system. In the latter case, the output unit or the reception unit receives input or outputs a screen via a communication line.

In each of the above embodiments, each component may be configured by dedicated hardware, or a component that can be realized by software may be realized by executing a program. For example, each component can be realized by a program execution unit such as a CPU reading and executing a software program recorded on a recording medium such as a hard disk or a semiconductor memory. At the time of execution, the program execution unit may execute the program while accessing a storage unit (for example, a recording medium such as a hard disk or a memory).

Note that the software that realizes the information processing apparatus in the first embodiment is the following program. In other words, this program includes a usage information storage unit that stores usage information that is information related to the use of restaurants by one or more users, and a promotion information storage unit that stores promotion information that is information that encourages the use of restaurants. And a contact information storage unit in which one or more contact information that is information indicating a contact corresponding to the user is stored, and a computer accessible to the usage information is received and stored in the usage information storage unit An information reception unit, a promotion information acquisition unit that acquires promotion information corresponding to the usage information stored in the usage information storage unit from the promotion information storage unit, and the promotion information acquired by the promotion information acquisition unit stores contact information To function as a transmission unit that transmits to a contact indicated by one or more contact information stored in the unit Is a program.

The software that realizes the reservation information processing apparatus in the second embodiment is the following program. In other words, this program is information indicating usage location storage that stores usage location information, which is information relating to one or more usage locations that are available to the user in the restaurant, and information about the user's reservation in the restaurant. And a reservation information storage unit for storing reservation information, which is information having usage location information relating to usage locations reserved by the user, and usage location information relating to usage locations used by users visiting restaurants. Use location information storing usage status information that is information, and accepting usage location information on usage locations used by users visiting restaurants, using usage status information, and having usage location information A usage status reception unit that accumulates usage status information in the usage status storage unit, and a reservation information that is information for inquiring whether a user can make a reservation for a restaurant. Reservation can be made using the reservation inquiry information reception unit that receives information, the usage location information stored in the usage location storage, the usage location information included in the reservation information, and the usage location information included in the usage status information A space availability information acquisition unit that acquires space availability information that is information indicating the status of various usage points, a reservation determination unit that determines whether or not a reservation indicated by the reservation inquiry information is available, and a reservation determination unit An output unit that performs output according to the determination result, a reservation instruction reception unit that receives a reservation instruction that is an instruction to accumulate reservation information when the reservation determination unit determines that a reservation is possible, and a response that corresponds to the reservation instruction This is a program for functioning as a reservation information storage unit that stores reservation information in a reservation information storage unit.

In the above program, the functions realized by the program do not include functions that can only be realized by hardware. For example, a function that can be realized only by hardware such as a modem or an interface card in an acquisition unit that acquires information or an output unit that outputs information is not included in the function realized by the program.

Further, the computer that executes this program may be singular or plural. That is, centralized processing may be performed, or distributed processing may be performed.

FIG. 29 is a schematic diagram showing an example of the external appearance of a computer that executes the program and realizes the information processing apparatus according to the first embodiment and the reservation information processing apparatus according to the second embodiment. The above-described embodiment can be realized by computer hardware and a computer program executed on the computer hardware.

In FIG. 29, a computer system 900 includes a computer 901 including a CD-ROM (Compact Disk Only Memory) drive 905, an FD (Floppy (registered trademark) Disk) drive 906, a keyboard 902, a mouse 903, a monitor 904, and the like. Is provided.

FIG. 30 is a diagram showing an internal configuration of the computer system 900. As shown in FIG. In FIG. 30, in addition to the CD-ROM drive 905 and the FD drive 906, a computer 901 is connected to an MPU (Micro Processing Unit) 911, a ROM 912 for storing a program such as a bootup program, and the MPU 911. A RAM (Random Access Memory) 913 that temporarily stores program instructions and a temporary storage space, a hard disk 914 that stores application programs, system programs, and data, and an MPU 911 and a ROM 912 are interconnected. And a bus 915. The computer 901 may include a network card (not shown) that provides connection to the LAN.

A program for causing the computer system 900 to execute functions of the information processing apparatus according to the first embodiment and the reservation information processing apparatus according to the second embodiment is stored in the CD-ROM 921 or the FD 922, and the CD-ROM drive 905 Or may be inserted into the FD drive 906 and transferred to the hard disk 914. Instead, the program may be transmitted to the computer 901 via a network (not shown) and stored in the hard disk 914. The program is loaded into the RAM 913 when executed. The program may be loaded directly from the CD-ROM 921, the FD 922, or the network.

The program does not necessarily include an operating system (OS) or a third-party program that causes the computer 901 to execute the functions of the reservation information processing apparatus according to the first embodiment and the reservation information processing apparatus according to the second embodiment. May be. The program may include only a part of an instruction that calls an appropriate function (module) in a controlled manner and obtains a desired result. How the computer system 900 operates is well known and will not be described in detail.

The present invention is not limited to the above embodiment, and various modifications are possible, and it goes without saying that these are also included in the scope of the present invention.

As described above, the information processing device according to the present invention is suitable as a device that transmits information for promotion, and is particularly useful as a device that transmits information for promotion about restaurants. .

Further, the reservation information processing apparatus according to the present invention is suitable as an apparatus for managing reservations, and is particularly useful as an apparatus for managing reservations at restaurants.

Claims

A usage information storage unit that stores usage information that is information related to the use of a restaurant by one or more users;
A usage information receiving unit that receives usage information and stores the usage information in the usage information storage unit;
A promotion information storage unit that stores promotion information that is information prompting the use of the restaurant;
A promotion information acquisition unit for acquiring promotion information corresponding to the usage information stored in the usage information storage unit from the promotion information storage unit;
A contact information storage unit that stores one or more contact information that is information indicating a contact corresponding to the user;
An information processing apparatus comprising: a transmission unit that transmits the promotion information acquired by the promotion information acquisition unit to a contact indicated by one or more contact information stored in the contact information storage unit.
The promotion information storage unit stores promotion management information that is information including condition information that is information indicating conditions regarding usage information and the promotion information.
The promotion information acquisition unit, when the usage information stored in the usage information storage unit satisfies one or more of the condition information stored in the promotion information storage unit, the promotion associated with the condition information The information processing apparatus according to claim 1, wherein information is acquired from the promotion management information.
The usage information storage unit stores usage information including current status information that is information indicating the current usage status of the restaurant by the user,
In the promotion information storage unit, condition information including conditions relating to the current situation information is stored,
The promotion information acquisition unit includes one or more pieces of the condition information including usage conditions including current status information stored in the usage information storage unit, including conditions regarding the current status information stored in the promotion information storage unit. The information processing apparatus according to claim 2, wherein when the condition is satisfied, the promotion information associated with the condition information is acquired.
The usage information storage unit stores usage information including order history information which is information indicating food and drink ordered by the user,
The promotion information storage unit stores condition information including conditions relating to the order history information,
The promotion information acquisition unit satisfies one or more pieces of the condition information including use condition information including order history information stored in the use information storage unit, including conditions relating to order history information stored in the promotion information storage unit The information processing apparatus according to claim 2, wherein the promotion information associated with the condition information is acquired.
The usage information storage unit stores usage information including a store visit time zone, which is information indicating a time zone the user has visited,
The promotion information acquisition unit detects an idle time, which is a time zone in which a user visits the store less frequently, using the visit time zone included in the usage information, and acquires the promotion information before the idle time. ,
The information processing apparatus according to claim 1, wherein the transmission unit transmits the promotion information before the idle time.
The information processing apparatus according to claim 1, wherein the promotion information is discount information that is information related to a discount on food and drink provided at the restaurant or privilege information that indicates a privilege provided to a user.
In the usage information storage unit, the usage information is stored in association with user identification information that is user identification information,
The usage information receiving unit receives the usage information and user identification information, and stores the received usage information and user identification information in association with each other in the usage information storage unit,
The promotion information acquisition unit determines, for each user identification information, whether usage information associated with the user identification information satisfies one or more condition information stored in the promotion information storage unit. If it satisfies, the promotion information associated with the condition information is acquired,
In the contact information storage unit, the contact information is stored in association with the user identification information,
The information processing apparatus according to claim 2, wherein the transmission unit transmits the promotion information acquired by the promotion information acquisition unit to a contact indicated by contact information associated with user identification information corresponding to the promotion information.
A usage information storage unit that stores usage information that is information related to usage of a restaurant by one or more users, a usage information reception unit, and a promotion information storage that stores promotion information that is information that prompts the user to use the restaurant Information processing method performed using a transmission unit, a promotion information acquisition unit, a contact information storage unit that stores one or more contact information that is information indicating a contact corresponding to a user, and a transmission unit And
A usage information reception step in which the usage information reception unit receives the usage information and stores the usage information in the usage information storage unit;
The promotion information acquisition part acquires the promotion information according to the usage information stored in the usage information storage unit from the promotion information storage unit,
An information processing method comprising: a transmission step in which the transmission unit transmits the promotion information acquired in the promotion information acquisition step to a contact indicated by one or more contact information stored in the contact information storage unit .
Corresponding to a user, a usage information storage unit that stores usage information that is information on the usage of a restaurant by one or more users, a promotion information storage unit that stores promotion information that is information that prompts the user to use the restaurant A computer that is accessible to a contact information storage unit that stores one or more contact information that is information indicating the contact information
A usage information receiving unit that receives usage information and stores the usage information in the usage information storage unit;
A promotion information acquisition unit for acquiring promotion information corresponding to the usage information stored in the usage information storage unit from the promotion information storage unit;
A computer readable recording of a program for causing the promotion information acquired by the promotion information acquisition unit to function as a transmission unit that transmits to the contact indicated by the one or more contact information stored in the contact information storage unit Recording media.
A usage location storage unit that stores usage location information that is information relating to one or more usage locations that are available to a user in a restaurant;
Reservation information storage unit for storing reservation information, which is information indicating user reservation in the restaurant, and is information having use location information related to the use location reserved by the user;
A usage status storage unit that stores usage status information, which is information having usage location information related to usage locations used by users who visit restaurants;
A usage status receiving unit that receives usage location information about a usage location used by a user visiting a restaurant, and stores usage status information having the usage location information in the usage status storage unit;
A reservation inquiry information receiving unit for receiving reservation inquiry information, which is information for inquiring whether or not a user can make a reservation for the restaurant;
Using the usage location information stored in the usage location storage unit, the usage location information included in the reservation information, and the usage location information included in the usage status information, the status of the usage location that can be reserved is determined. An availability information acquisition unit that acquires availability information that is information to indicate;
A reservation determination unit that determines whether or not a reservation indicated by the reservation inquiry information using the availability information,
An output unit that performs output according to the determination result of the reservation determination unit;
A reservation instruction receiving unit that receives a reservation instruction that is an instruction to accumulate reservation information when the reservation determining unit determines that a reservation is possible;
A reservation information processing apparatus comprising: a reservation information storage unit that stores reservation information corresponding to the reservation instruction in the reservation information storage unit.
The reservation information processing apparatus according to claim 10, wherein the usage location information is identification information of a usage location.
A matrix reservation information storage unit for storing matrix reservation information, which is information having user identification information of a user who waits for a vacant place in the restaurant,
A reservation screen storage unit for storing information of a reservation screen which is a screen for receiving a reservation instruction;
A matrix reservation screen storage unit that stores information of a matrix reservation screen that is a screen for receiving a matrix reservation instruction that is an instruction to store the matrix reservation information;
The output unit outputs a reservation screen stored in the reservation screen storage unit when the reservation determination unit determines that reservation is possible, and the matrix reservation screen when the reservation determination unit determines that reservation is not possible Output the matrix reservation screen stored in the storage unit,
The reservation instruction receiving unit receives a reservation instruction via the reservation screen,
A matrix reservation instruction receiving unit for receiving a matrix reservation instruction via the matrix reservation screen;
The reservation information processing apparatus according to claim 10, further comprising a matrix reservation information storage unit that stores matrix reservation information corresponding to the matrix reservation instruction in the matrix reservation information storage unit.
A usage location storage unit that stores usage location information that is information relating to one or more usage locations that are available to a user in a restaurant, and information indicating a user's reservation in the restaurant; Reservation information storage unit for storing reservation information, which is information having usage location information relating to the reserved usage location, and use of information having usage location information relating to the usage location used by a user visiting the restaurant Usage status storage unit for storing status information, usage status reception unit, reservation inquiry information reception unit, availability status information acquisition unit, reservation determination unit, output unit, reservation instruction reception unit, and reservation information storage A reservation information processing method performed using
Usage status in which the usage status reception unit receives usage location information relating to a usage location used by a user visiting a restaurant and accumulates usage status information having the usage location information in the usage status storage unit A reception step;
Reservation inquiry information reception step for accepting reservation inquiry information, which is information for inquiring whether the user can make reservations for the restaurant.
The vacancy status information acquisition unit uses the usage location information stored in the usage location storage unit, the usage location information included in the reservation information, and the usage location information included in the usage status information to make a reservation. An availability information acquisition step for acquiring availability information, which is information indicating the status of possible usage points;
The reservation determining unit determines whether or not the reservation indicated by the reservation inquiry information is possible using the availability information;
An output step in which the output unit performs output in accordance with a determination result in the reservation determination step;
A reservation instruction receiving step in which the reservation instruction receiving unit receives a reservation instruction that is an instruction to accumulate reservation information when it is determined that the reservation is possible in the reservation determination step;
A reservation information processing method comprising: a reservation information storage step in which the reservation information storage unit stores reservation information corresponding to the reservation instruction in the reservation information storage unit.
A usage location storage unit that stores usage location information that is information relating to one or more usage locations that are available to a user in a restaurant, and information indicating a user's reservation in the restaurant; Reservation information storage unit for storing reservation information, which is information having usage location information relating to the reserved usage location, and use of information having usage location information relating to the usage location used by a user visiting the restaurant A usage storage unit for storing status information, and a computer accessible to
A usage status receiving unit that receives usage location information about a usage location used by a user visiting a restaurant, and stores usage status information having the usage location information in the usage status storage unit;
A reservation inquiry information receiving unit for receiving reservation inquiry information, which is information for inquiring whether or not a user can make a reservation for the restaurant;
Using the usage location information stored in the usage location storage unit, the usage location information included in the reservation information, and the usage location information included in the usage status information, the status of the usage location that can be reserved is determined. An availability information acquisition unit that acquires availability information that is information to indicate;
A reservation determination unit that determines whether or not a reservation indicated by the reservation inquiry information using the availability information,
An output unit that performs output according to the determination result of the reservation determination unit;
A reservation instruction receiving unit that receives a reservation instruction that is an instruction to accumulate reservation information when the reservation determining unit determines that a reservation is possible;
A computer-readable recording medium on which a program for causing a reservation information storage unit that stores reservation information corresponding to the reservation instruction to function as a reservation information storage unit is recorded.