JP2008047020A - Status management system and status management method for barbershop or beauty salon - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a status management system and a status management method for a barbershop or a beauty salon for precisely obtaining a waiting time at a customer terminal or a shop terminal in real time. <P>SOLUTION: The status management system is provided with a management server accessible from the customer terminal or the shop terminal via an electrical communication network. The management server has a menu database accumulating hairdressing contents and predicted work time of each hairdressing contents, a work status database managing and accumulating statuses of customers visiting a shop, hairdressing contents of the customers, and the number of unoccupied chairs, and a waiting time calculation means calculating a waiting time of a customer based on the status of the customers visiting the shop, the hairdressing contents of the customers, and the predicted work time of the hairdressing contents, and the waiting time at the shop is displayed in the customer terminal or the shop terminal. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a situation management system and situation management method for a barber shop or a beauty salon for managing the situation such as congestion in a barber shop or a beauty salon.

  Conventionally, in a barber shop, it is common that a customer knows how busy the store is when the customer goes to the barber shop. In addition, it is not possible to know how long the waiting time is until the store clerk is checked directly with the store clerk.

In some cases, the customer may visit the store after confirming the degree of congestion by telephone, but after confirmation by telephone, another customer may come to the store and the degree of congestion may change. In order to solve such a situation, when using a beauty salon or a barber shop, a customer makes a reservation to each store by telephone or e-mail. For example, as disclosed in Patent Document 1, a form is also proposed in which a customer's terminal can be used to order the contents of barber and beauty in advance in addition to beauty / barber reservations via the Internet.
JP 2002-197330 A

  However, in a conventional barber shop, although the working time becomes large depending on whether the customer who is working is just a haircut or perm, the customer who newly entered the barber's contents can be grasped. Therefore, it is difficult to grasp how long it will wait.

  In addition, since the number of barber chairs is small and the work time is as long as 1 hour or more, the degree of crowding changes greatly depending on the visit of one person, so even if you check the waiting time by telephone etc. in advance, Unlike the point in time when the waiting time is confirmed, there is a problem that the user often waits for a long time.

  The present invention has been made in view of such circumstances, and provides a barber shop or beauty salon situation management system and situation management method capable of accurately knowing a waiting time in real time at a customer terminal or a shop terminal. It is in.

  The barber shop or beauty salon situation management system according to claim 1 comprises a management server that can be accessed from a customer terminal or a shop terminal via an electric communication line, and the management server includes the barber content and the expected work time for each barber content. Menu database that stores information, work status database that manages and stores the work status of customers who enter the store, the number of barber chairs and the number of available barber chairs, and the work status of customers who enter the store when there is no available barber chair And waiting time calculation means for calculating the waiting time of the customer based on the barber contents of the customer and the expected work time of the barber contents, and displaying the waiting time in the store on the customer terminal or the store terminal To do.

  In the barber shop or beauty salon situation management system according to claim 2, the waiting time calculating means virtually allocates the customers who enter the barber chairs, and all the barber chairs are virtually assigned to each barber chair. The expected work completion time for completing each barber chair work is calculated from the work time of the customer, and the waiting time is the time until the expected work completion time for the barber chair with the fastest expected work completion time. .

  In the barber shop or beauty salon situation management system according to claim 3, when the waiting time calculating means has a customer waiting for work in the store, the working time of the working customer among the working barber chairs is one. It is characterized by virtually allocating customers waiting for work in the store to a barber chair with a quick turn.

  In the barber shop or beauty salon situation management system according to claim 4, the waiting time calculation means calculates the waiting time by inputting the work status of the customer who entered the store from the store terminal and the contents of the barber of the customer. It is characterized by performing.

  The situation management system for a barber shop or beauty salon according to claim 5 comprises a management server accessible via a telecommunication line from a customer terminal or store terminal, and the management server manages the availability of a barber chair in the store. In addition, when the barber chair is available, pre-occupying means is provided that enables pre-occupation of the barber chair that is vacant for a predetermined time in response to a request from the customer terminal of the customer before coming to the store.

  According to the sixth aspect of the barber shop or beauty salon situation management method, when there is no vacancy in the barber chair, the customer's work status, the customer's barber, and the expected work time of the barber The waiting time is calculated, and the waiting time in the store is displayed on the customer terminal or the store terminal.

  The situation management method of the barber shop or the beauty salon according to claim 7 virtually allocates the customers who entered the barber chair, and from the work time of all the customers virtually assigned to each barber chair, An expected work completion time for completing the work of each barber chair is calculated, and the waiting time is the time until the expected work completion time of the barber chair with the earliest expected work completion time.

  In the barber shop or beauty salon situation management method according to claim 8, when there are customers waiting for work in the store, among the barber chairs that are working, the barber chair that is the fastest working time of the working customer, It is characterized in that customers waiting for work in a store are virtually allocated.

  The situation management method of a barber shop or a beauty salon according to claim 9 is characterized in that the waiting time is calculated by inputting the work situation of the customer who entered the store from the store terminal and the contents of the barber of the customer. .

  The barber shop or beauty salon situation management method according to claim 10 confirms the availability of the barber chair in the store, and when the barber chair is available, it is available for a predetermined time in response to a request from a customer before coming to the store. It is characterized by preoccupation of a barber chair.

  According to the first and sixth aspects of the present invention, the waiting time calculated by the management server can be accurately known in real time at the customer terminal or the store terminal through the telecommunication line.

  According to the invention of claim 2 and claim 7, since the waiting time is the time until the expected work completion time of the barber chair with the fastest expected work completion time, it is possible to wait without being aware of the contents of the barber during the work. It is possible to grasp the time.

  According to the invention of claim 3 and claim 8, when there is a customer waiting for work in the store, among the barber chairs that are working, the barber chair that has the fastest work time of the customer who is working is Since the waiting customers are virtually allocated and the waiting time is calculated, the waiting time can be accurately calculated in consideration of the barber contents of the waiting customers.

  According to the invention of claim 4 and claim 9, the waiting time is displayed because the waiting time is calculated by inputting the work status of the customer who entered the store from the store terminal and the contents of the barber of the customer. The work of the clerk can be suppressed.

  According to the invention of claim 5 and claim 10, when there is a vacancy in the barber chair, it is possible to occupy a barber chair that is vacant for a predetermined time in response to a request from a customer before coming to the store, Customers can go to the store and receive barbers without being aware of waiting time.

  Hereinafter, embodiments of the present invention will be specifically described with reference to the drawings. The barber shop situation management system in the form of the present invention is for managing the congestion situation of barber shops and beauty salons. FIG. 1 is a block diagram showing an example of a barber shop status management system according to the present invention. FIG. 2 is an explanatory diagram showing the operation of the store entry process of the barber shop status management system. FIG. 3 is an explanatory diagram illustrating an example of a management screen displayed on the store terminal of the barber shop status management system. FIG. 4 is an explanatory diagram showing an operation of calculating a waiting time of the barber shop status management system. FIG. 5 is an explanatory diagram showing the pre-occupation operation of the barber shop status management system. FIG. 6 is an explanatory diagram illustrating another example of the management screen displayed on the store terminal of the barber shop status management system. FIG. 7 is an explanatory diagram showing an operation for the customer terminal of the barber shop status management system.

  In the figure, the barber shop status management system 1 includes a management server 10, an Internet network 5 that connects the management server 10, a store terminal 25, and a customer terminal 20. The management server 10 is a device capable of exchanging data with the store terminal 25 and the customer terminal 20 via the Internet 5 and is configured by a computer and controlled by software. More specifically, the management server 10 includes a system server 11 that controls the operation of the present system, a database 12 that stores various data, and a communication unit that enables communication via the Internet network 5 (not shown). . Note that the management server 10 (system server 11) is not limited to a computer, and is not limited to being controlled by software, but may be anything that can exhibit the functions described below.

  The Internet network 5 is an telecommunications line in which the management server 10, the store terminal 25, the customer terminal 20 and the like exchange data with each other, and is an ADSL line, a public line, a wireless line, a dedicated line, or the like. The store terminal 25 is a personal computer and is an electronic terminal capable of inputting and displaying information in the store. The customer terminal 20 is a personal computer, a mobile phone, a PHS, or the like, and is an electronic terminal that allows a customer to input and display information.

  Next, the operation of the barber shop status management system 1 of this embodiment will be described. First, as a basic operation, a description will be given of a case (S100) in which barge store congestion information is provided to a barber customer (customer terminal 20) via the management server 10. As the premise, the store entry process when a store actually enters will be described. In the following description of the present embodiment, the reference numerals in parentheses correspond to the reference numerals in FIG. 1, FIG. 2, FIG. 4, FIG.

  First, when a customer visits a barber shop, the barber shop operates the shop terminal 25 to register store entry information such as the name and barber contents of the customer who entered the shop (S102). Next, as the store entry process (S104), the entered store information is registered in the barber customer status table in the database 12 (S106). At that time, the barber chair state table in the database 12 holding information on whether the barber chair is vacant or working is referred to determine whether the barber chair should be transitioned to work or to be in a waiting state. The chair state table and the barber customer state table are updated (S106, S107, S108). Specifically, if the barber chair is vacant, the barber customer state of the registered customer is in operation (S106), and an empty barber chair in the barber chair state is subtracted. If the barber chair is not vacant, the barber customer status of the customer registered to enter the store is in turn (S108). As described above, the work situation database is configured by the barber chair state table and the barber customer state table.

  When the barber customer state is in operation, the work time is calculated and the work time is also reflected in the barber customer state. Specifically, referring to the menu database that stores the barber contents provided in the database 12 and the expected work time for each barber contents, the work time of the customer is calculated from the barber contents of the customer registered in the store. To do.

  When the work has actually been completed or canceled, etc., as an automatic status transition process (S120), by inputting each event of the work completion or cancellation from the store terminal 25 (S110, S114), the barber chair state table and The statuses in the barber customer status table are updated, and the display of the working customer display and the waiting customer display described later are updated (S108, S116). This display is performed on the management screen (FIG. 3) of the store terminal 25, and the working customer display is also performed as a working status record display in the barber customer status table (S108b). The working customer display (S108b) is automatically updated as the work time elapses (S108a). In this automatic work time update, the elapsed time is automatically subtracted from the work time for each customer, and the display of the remaining work time is updated on the management screen.

  As the waiting customer display, the status record of the waiting customer in which the barber chair is not vacant and the waiting barber customer state is waiting in turn (S108) is displayed at the time of store registration (S102).

  In addition, when the actual barber work is delayed, or conversely progresses quickly, the work end time is input at an interval of plus 5 minutes or minus 5 minutes by inputting the remaining work time adjustment event from the store terminal 25, for example. Processing to change is performed (S112). Then, through the automatic status transition process (S120), the working status record in the barber customer status table of the corresponding customer is changed, and the display of the working customer is also changed (S108b).

  Next, the calculation of the waiting time after entering the store until actually starting the barber work will be described with reference to FIG. First, a customer who is working is confirmed from the barber customer status table or barber chair status table, and a search is made as to whether there is a barber chair capable of working. If there is a barber chair available for work, the waiting time is zero.

  Check the barber customer status table and barber chair status table to see who is working, search for whether there is a barber chair available for work, and if the barber chair is not empty and there are no waiting customers, Calculate the waiting time. In this case, the information on the barber chairs is sorted in the order in which the working time of the customer who is working on the barber customer status table is the fastest. Then, the waiting time is calculated based on the working time of the fastest barber chair.

  Check barber customer status table or barber chair status table to see if there are any barber chairs available for work, and if barber chairs are not available and there are waiting customers Need to calculate the waiting time. In this case, first, the barber customer status table of the working customer is referred to (S200, S202), and the barber chair order in which the working time of the customer who is working in the barber customer status table is the fastest is found. Then, the barber customer status table of the waiting customers is referred to (S201, S204), and the waiting customers in the order of entering the store are virtually allocated to the barber chairs in the order of the barber chairs having the fastest work time (S206). Then, for each barber chair, the expected work completion time is calculated by adding the work time of the customer who is actually working and the work time of the virtually assigned customer. The information on the barber chairs is sorted in the order of the fastest predicted work completion time, and the waiting time is the time until the predicted work completion time of the barber chair with the fastest predicted work completion time. And this waiting time is displayed on the management screen (FIG. 3) of the shop terminal 25 or the screen of the customer terminal 20.

  Thus, according to the barber shop status management system of the present embodiment, the waiting time calculated by the management server 10 is accurately known in real time at the customer terminal 20 and the shop terminal 25 through the Internet network 5 which is a telecommunication line. And customers can make efficient use of time.

  In addition, since the waiting time is calculated by inputting the work status of the customer who entered the store from the store terminal 25 and the barber contents of the customer, the work of the clerk for displaying the waiting time can be suppressed. .

  Furthermore, since the waiting time is the time until the predicted work completion time of the barber chair with the fastest predicted work completion time, it is possible to grasp the wait time without being aware of the barber contents during the work. If there are customers waiting for work in the store, among the barber chairs that are currently working, the customer who is currently working is the shortest working time and the customer who is waiting for work is virtually allocated and waits. Since the time is calculated, the waiting time can be accurately calculated in consideration of the barber contents of the customer who has already been waiting.

  Next, when a barber chair in the store is available, a function (preoccupation means) for preoccupying (keeping) a barber chair that is vacant for a predetermined time in response to a request from the customer terminal 20 of the customer before visiting the store. This will be described with reference to FIGS. First, the management server 10 confirms from the barber customer state table and barber chair state table whether the barber chair is vacant (S510, S511), and allows the customer terminal 20 to display the availability of keep (S512).

  The customer before visiting the store who has confirmed that the store can be used uses the customer terminal 20 to transmit a keep mail to the management server 10 indicating that the customer wishes to keep (S514). When receiving the keep mail (S402), the management server 10 reconfirms the presence / absence of a vacant barber chair as a keep acceptance process, and sends a keep acceptance mail to the customer terminal 20 if there is a vacancy. If there is no space, a keep-impossible email is sent to the customer terminal 20 (S518).

  When the barber chair has a vacancy and the keep is accepted, the name, the keep time, etc. of the kept customer are registered in the barber customer status table in the database 12 (S406). And the customer who is keeping is displayed on the management screen (FIG. 6) of the shop terminal 25 (S408b). Further, a predetermined keepable time is managed, and with the passage of time, the keep time is subtracted as an automatic keep time update (S408a), and the display of the customer during the keep (S408b) is updated (S408). ).

  If the keeping customer enters the store, store entry of the keep customer is performed from the store terminal 25 (S410), and the barber customer status table is rewritten from keeping to working (S412). The subsequent processing is the same as in the case of normal entrance (S414). Note that a predetermined keepable time is monitored (S416), and if the store is not entered within this time, the keep state of the barber customer state table is canceled as an automatic status transition process.

  In this way, when the barber chair is available, the customer can keep the barber chair vacant for a predetermined time according to the request from the customer before coming to the store. Without having to go to the store and receive barber shop, so customers can use their time efficiently.

  As shown in FIG. 8, if customer information is registered in the database 12 of the management server 10 in advance, normal store registration and keep processing can be performed quickly. Further, as shown in FIGS. 7 and 9, store information may be registered in the database 12 in advance (S515) and displayed on the customer terminal 20. As store information, in addition to the store location and business hours, it is possible to display the expected work time for each barber's content, and in combination with the wait time display, it is possible to predict the time when customers before the store will finish work in advance It becomes.

  In addition, it is possible to manage the congestion status of not only one store but a plurality of barber shops and beauty salons with one management server 10.

  As described above, the situation management system and situation management method of the barber shop or beauty salon according to the present invention provides a predetermined work to a visitor such as a beauty salon or a nail salon in addition to a barber shop or a beauty shop. It can be applied to stores that take time.

It is a block diagram which shows an example of a barber shop situation management system concerning the present invention. It is explanatory drawing which shows operation | movement of the store entry process of the same barber shop status management system. It is explanatory drawing which shows an example of the management screen displayed on the shop terminal of the same barber shop status management system. It is explanatory drawing which shows the operation | movement of waiting time calculation of the barber shop status management system. It is explanatory drawing which shows the operation | movement of the prior occupation of the barber shop status management system. It is explanatory drawing which shows the other example of the management screen displayed on the shop terminal of the same barber shop status management system. It is explanatory drawing which shows the operation | movement for the customer terminals of the barber shop status management system. It is explanatory drawing which shows an example of the customer management screen of the barber shop status management system. It is explanatory drawing which shows an example of the shop information screen of the same barber shop status management system.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 ... Barber shop status management system 5 ... Internet network 10 ... Management server 11 ... System server 12 ... Database 20 ... Customer terminal 25 ... Store terminal

Claims (10)

In the barber shop or beauty salon situation management system to manage the situation such as barber shop and beauty salon congestion,
It has a management server that can be accessed from customer terminals and store terminals via telecommunication lines.
The management server
A menu database that accumulates barber content and expected work time for each barber content;
A work status database that manages and stores the work status of customers who have entered the store, the barber content of the customers, and the number of empty barber chairs;
When the barber chair has no vacancy, the waiting time calculating means for calculating the waiting time of the customer based on the work state of the customer who entered the store, the barber content of the customer and the expected work time of the barber content, and
A barber shop or beauty salon situation management system, wherein waiting time in a store is displayed on the customer terminal or the store terminal. The waiting time calculation means virtually allocates customers who have entered the barber chair,
From the work time of all customers virtually assigned to each barber chair, calculate the expected work completion time to complete each barber chair work,
2. The situation management system for a barber shop or a beauty salon according to claim 1, wherein the waiting time is the time until the predicted work completion time of the barber chair with the fastest predicted work completion time.   When there is a customer waiting for work in the store, the waiting time calculating means waits for work in the store to the barber chair that is working the fastest among the barber chairs that are working. The barber shop or the beauty salon situation management system according to claim 2, wherein customers are virtually allocated.   The waiting time calculation means calculates the waiting time by inputting the work status of the customer who entered the store and the barber description of the customer from the store terminal. 3. Status management system for barber shop or beauty salon described in 3. In the barber shop or beauty salon situation management system to manage the congestion situation of barber shops and beauty salons,
It has a management server that can be accessed from customer terminals and store terminals via telecommunication lines.
The management server
Manages the availability of barber chairs in the store, and allows the barber chairs to be preoccupied for a predetermined time in response to a request from the customer terminal of the customer before coming to the store when the barber chairs are available A situation management system for a barber shop or a beauty salon, characterized by comprising pre-occupying means. In the barber shop or beauty salon situation management method for managing the situation such as barber shop and beauty salon congestion,
When there is no vacancy in the barber chair, the waiting time of the customer is calculated based on the work status of the customer who entered the store, the barber contents of the customer and the expected work time of the barber contents,
A barber shop or beauty salon situation management method, characterized in that a waiting time in a store is displayed on the customer terminal or the store terminal. Virtually allocate customers who enter the barber chair,
From the work time of all customers virtually assigned to each barber chair, calculate the expected work completion time to complete each barber chair work,
7. The method for managing the status of a barber shop or a beauty salon according to claim 6, wherein the waiting time is the time until the predicted work completion time of the barber chair with the fastest predicted work completion time.   When there is a customer waiting for work in the store, the customer waiting for work in the store is virtually allocated to the barber chair whose work time is the fastest among the barber chairs working. 8. The method of managing the status of a barber shop or beauty salon according to claim 7.   The barber shop according to any one of claims 6 to 8, wherein the waiting time is calculated by inputting the work status of the customer who has entered the store and the barber description of the customer from the store terminal. How to manage the beauty salon situation. In the barber shop or beauty salon situation management method for managing the congestion situation of barber shops and beauty salons,
Check the availability of barber chairs in the store,
A barber shop or beauty salon situation management method, wherein, when the barber chair is vacant, the barber chair that is vacant for a predetermined time is pre-occupied in response to a request from a customer before coming to the store.

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