JP2024006859A - Information processing device, information processing program, and information processing method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an information processing device, an information processing program, and an information processing method that facilitate managing and notifying reception information on customers in a turn waiting queue, as well as, that improve the utilization efficiency of the reception information so as to enable reception, turn waiting, seat allocation, invocation, ordering and payment to be seamlessly carried out.

SOLUTION: The information processing method includes: receiving, from a first information processing terminal, reception information on use of a store; controlling issuance of a prescribed medium that includes a two-dimensional code generated from location information of a website provided with customer identification information and an order reception screen; extracting, from seat allocation management information, seat allocation candidate seats designated to become allocatable earliest, and time information on a time point at which the seat allocation candidate seats become allocatable; associating the reception information with the seat allocation candidate seat information and the time information in order of reception; notifying a second information processing terminal that the turn has come; and causing an order reception screen where the customer identification information is set to be shown on a display unit of the second information processing terminal, in response to a request from the second information processing terminal having read the two-dimensional code of the prescribed medium.

SELECTED DRAWING: Figure 5

COPYRIGHT: (C)2024,JPO&INPIT

Description

The present invention relates to an information processing device, an information processing program, and an information processing method.

2. Description of the Related Art With the development of communication technology, reservation systems have become known that connect to the Internet and reserve seats at stores, event venues, etc. via websites, for example. In this case, the user can make a reservation for the store by accessing the web server device that manages the website using a user terminal such as a personal computer (PC), smartphone, or tablet terminal, and inputting the information necessary for the reservation. It can be carried out.

On the other hand, store terminals (personal computers, tablets, etc.) are installed in stores where seats are reserved via a website. Thereby, the person in charge of the store or the like can confirm the details of the reservation accepted on the website via the store terminal.

Regarding such a reservation system using the Internet, the following technology has been disclosed.

As a first technique, a usage schedule management system has been disclosed that reflects the usage status of seats in a store and accepts a waiting list in consideration of the store's available entry time (for example, Patent Document 1). In the usage schedule management system, the vacant seat management device includes a business hours setting means for setting a store's available entry time, a waiting list receiving means for accepting a waiting list for a vacant seat and registering waiting information, and a waiting list receiving means for accepting a waiting list for waiting for a vacant seat, and a waiting list receiving means for accepting a waiting list for waiting for a vacant seat, an allocation means for registering a usage slot specifying a time slot to be used in association with a seat; a vacancy prediction means for calculating a predicted time for each seat to become vacant based on the usage quota; an entry time determining means that calculates the scheduled entry time of a customer who wants to wait in line, based on the scheduled entry time and the available entry time, and determines whether or not the customer can wait in line; A determination means is provided. The waiting list receiving means accepts the waiting list when the determining means determines that the waiting list can be accepted.

As a second technique, a system for distributing users who wish to wait in line has been disclosed (for example, Patent Document 2). The system is an information processing device that accepts a user's waiting list for a facility, and includes a first determining means for determining whether an upper limit value for the number of waiting groups associated with a time period is set. , a specifying means for specifying a time period in which the number of groups waiting in line does not reach the upper limit value on the same day, and accepting the waiting person according to the result of processing by the first determining means and the specifying means. and generating means for generating a display image.

As a third technology, a technology has been disclosed that improves the efficiency of using reservation information and makes it possible to seamlessly perform everything from reservation to visiting the store, seating, ordering, and payment (for example, Patent Document 3). . In the third technique, the information processing device generates, in response to an input operation, reservation identification information that identifies reservation information of a customer for using the store and location information that indicates the location of a website provided with an order reception screen. an issuance control unit that controls issuance of a predetermined medium containing a two-dimensional code generated based on the information and seat information allocated to the customer; and a request from a user terminal that reads the two-dimensional code of the predetermined medium. and a display control unit that causes a display unit of the user terminal to display an order reception screen in which reservation identification information is set in accordance with the user terminal.

Patent No. 7027598 JP2022-072151A Patent No. 7117806

Conventionally, in store waiting systems, there has been technology that shows the approximate time and time at which customers can enter the store at the time of reception. There wasn't. For example, with the above-mentioned technology, it was difficult for customers waiting in line to confirm how long it would be before their turn after checking in.

Additionally, conventionally, in many stores, customers waiting in line are issued with a call number to identify them, and when it is their turn, a staff member calls them and guides them to an available seat. However, this is still often done manually. Therefore, for customers waiting in line, management information such as calling, seating, ordering, and payment may be individually input into the information processing terminal. Therefore, manual input is used to link data on customers waiting in line and usage data of customers after their turn arrives and enters the store, but as a result, reception information is not fully utilized effectively. I wasn't able to do it.

Therefore, the present invention facilitates the management and notification of reception information of customers waiting in line, improves the efficiency of utilization of reception information, and seamlessly processes everything from reception, waiting in line, seating, calling, ordering, and payment. We provide technology that makes it possible to

An information processing device according to an embodiment of the present invention includes a reception unit that receives reception information regarding use of the store from a first information processing terminal operated by a customer who desires to use the store; an issuance control unit that controls issuance of a predetermined medium including a two-dimensional code generated based on customer identification information for identifying the customer and location information indicating the location of a website provided with an order reception screen; Based on predetermined conditions included in the information and preset priorities, seat allocation candidate seats, which are seats that can be allocated the earliest, and the aforementioned allocated seats are determined from seating allocation management information that manages seat allocation information. a seating arrangement adjustment unit that extracts time information regarding a time when a candidate seat becomes available for seating, and associates the reception information with the candidate seat information and the time information in the order of reception; and the candidate seat information. and a notification unit that notifies a second information processing terminal used by a customer whose turn has arrived based on the reception information associated with the time information, and a two-dimensional code of the predetermined medium. and a display control unit that displays an order reception screen in which the customer identification information is set on a display unit of the second information processing terminal in response to a request from the second information processing terminal that has read the customer identification information. shall be.

The notification unit is characterized in that it notifies the seating candidate seats associated with the reception information and the time up to the time in units of the reception information.

The seating arrangement adjustment unit selects seats that can be allocated the earliest from seating allocation management information that manages seating allocation information based on predetermined conditions included in the reception information and preset priorities. A predetermined process for extracting a certain seating candidate seat and time information regarding a time when the seating candidate seat becomes available for seating, and associating the reception information with the seating candidate seat information and the time information in the order of reception. The notification unit executes the process of outputting the seating candidate seats associated with the reception information and the time up to the time for each reception information unit at a predetermined timing or at regular intervals. It is characterized by being executed multiple times at regular intervals.

The notification unit outputs the seating candidate seats associated with the reception information and the time up to the time to the second information processing terminal or the third information processing device, and outputs the seating candidate seats or the time up to the time. If there is a change in time, the candidate seats associated with the reception information and the time up to the time are output.

When a plurality of the seating candidate seats are extracted based on the predetermined conditions, the seating arrangement adjustment unit adjusts the seating arrangement according to the probability of a customer leaving the store indicating the possibility that a customer who is currently in the store will leave as the priority order. It is characterized by extracting candidate seats.

The probability of leaving is determined based on the behavior of customers seated in the store, order details, number of orders, and time elapsed since the first order.

The reception unit is further characterized in that it acquires order information input into the order reception screen from the second information processing terminal.

The receiving unit is further characterized in that it obtains a payment request regarding the order information from the second information processing terminal.

The display control unit is characterized in that when the request is made, the display control unit displays the order reception screen based on the customer's entry status.

A reception process in which a computer receives reception information regarding use of the store from a first information processing terminal operated by a customer who desires to use the store, and customer identification information that is provided based on the reception information to identify the customer. and an issuance control process that controls the issuance of a predetermined medium containing a two-dimensional code generated based on location information indicating the location of the website where the order reception screen is provided, and predetermined conditions and predetermined conditions included in the reception information. Based on the set priority order, the seat allocation candidate seat, which is the seat that can be allocated the earliest, is determined from the seating allocation management information that manages seat allocation information, and the said seating allocation candidate seat becomes available for allocation. a seating arrangement adjustment process that extracts time information related to time and associates the reception information with the candidate seating information and the time information in the order of reception; a notification process of notifying a second information processing terminal used by a customer whose turn has arrived based on the reception information, and a second information processing terminal that reads a two-dimensional code on the predetermined medium; and a display control process for displaying an order reception screen in which the customer identification information is set on the display unit of the second information processing terminal in response to a request from the customer identification information.

A computer receives reception information regarding use of the store from a first information processing terminal operated by a customer who wishes to use the store, and receives customer identification information for identifying the customer and order reception provided based on the reception information. Controls issuance of a predetermined medium containing a two-dimensional code generated based on location information indicating the location of the website where the screen is installed, based on predetermined conditions included in the reception information and preset priority order. Then, from the seating allocation management information that manages the seating allocation information, extract the seating candidate seats that are the earliest seats that can be allocated and the time information regarding the time when the seating candidate seats become available. Then, in the order of reception, the reception information is related to the seating candidate seat information and the time information, and based on the reception information related to the seating candidate seat information and the time information, the customers whose turn has arrived are The customer identification information is set in response to a request from the second information processing terminal that reads the two-dimensional code of the predetermined medium. The present invention is characterized in that an order reception screen is displayed on the display section of the second information processing terminal.

According to the present invention, it is possible to easily manage and notify reception information of customers waiting in line, improve the efficiency of utilization of reception information, and seamlessly process everything from reception, waiting in line, seating, calling, ordering, and payment. make it possible to do so.

1 is a diagram illustrating an overview of an information processing device according to an embodiment of the present invention. FIG. 1 is a diagram showing an example of the overall configuration of a store management system according to the present embodiment. It is a functional block diagram of a store management server in this embodiment. It is a figure showing an example of the data structure of the database managed by the store management server in this embodiment. It is a figure showing the whole processing flow in this embodiment. It is a figure showing an example of a reception screen in this embodiment. It is a figure showing an example of a receipt slip in this embodiment. It is a figure showing an example of a reception management list screen in this embodiment. It is a figure showing an example of an order acceptance screen in this embodiment. It is a figure showing an example of a cart confirmation screen in this embodiment. It is a figure showing an example of an order history screen in this embodiment. It is a sequence diagram of the reception procedure in the case of the reception outside a store in this embodiment. It is a sequence diagram of the reception procedure performed when a customer visits a store in this embodiment. It is a sequence diagram of the process of displaying and notifying the waiting time performed for each customer in this embodiment. It is a figure showing a wait time display/notification processing flow in this embodiment. It is a flowchart showing an example of processing of the store management server from receiving an order acceptance request until payment processing is performed in this embodiment. 1 is an example of a configuration block diagram of a hardware environment of a computer that executes a program in this embodiment.

FIG. 1 is a diagram illustrating an overview of an information processing apparatus according to an embodiment of the present invention. The information processing device 1 includes a reception section 2, an issuance control section 3, a seating adjustment section 4, a notification section 5, and a display control section 6. An example of the information processing device 1 is a store management server 12, which will be described later.

The reception unit 2 receives reception information regarding use of the store from a first information processing terminal operated by a customer who desires to use the store. An example of the reception section 2 is a reception section 32 described later. An example of the first information processing terminal is a store visit reception terminal 20 or a user terminal 21, which will be described later.

The issuance control unit 3 generates a predetermined code including customer identification information for identifying the customer provided based on the reception information and location information indicating the location of the website where the order reception screen is provided. Control media publishing. An example of the issuance control section 3 is a ticket issuance processing section 33, which will be described later. Examples of the predetermined medium include paper media such as printed matter, and electronic media such as image information and character information.

The seating arrangement adjustment unit 4 selects seats that can be allocated the earliest from seating arrangement management information that manages seating arrangement information based on predetermined conditions included in the reception information and preset priorities. The candidate seats and the time information regarding the time when the candidate seats become available for seating are extracted, and the reception information is related to the candidate seat information and the time information in the order of reception. An example of the seating arrangement adjustment section 4 is a seating arrangement adjustment section 34, which will be described later.

The notification unit 5 notifies the second information processing terminal used by the customer whose turn has arrived based on the reception information associated with the candidate seating information and the time information that the customer's turn has arrived. An example of the notification section 5 is an output section 35, which will be described later.

In response to a request from the second information processing terminal that has read the two-dimensional code of the predetermined medium, the display control section 6 causes the display section of the second information processing terminal to display an order reception screen in which customer identification information is set. An example of the display control section 6 is an output section 35, which will be described later. An example of the second information processing terminal is a user terminal 21, which will be described later.

With this configuration, it is easy to manage and notify reception information of customers waiting in line, and improve the efficiency of using reception information, from reception, waiting in line, seating, calling, ordering, and payment. seamlessly. In other words, it is possible to manage, for each customer who has completed the reception and is waiting for his or her turn, how the seats are scheduled to be allocated, the guidance time, and the waiting time until then. In addition, it is possible to effectively utilize reservation information to process orders, etc. for managing customers who are waiting in line, calling them, seating them, ordering, and making payments, without having to manually enter data individually. can.

The notification unit 5 may notify the seating candidate seats associated with the reception information and the time up to that time in units of reception information. The notification destination may be, for example, the user terminal 21 described later or the store terminal 17 described later.

With this configuration, for each customer who has completed the reception and is waiting for his or her turn, it is possible to manage the planned seating arrangement, guidance time, and waiting time for each customer. , can be output. The scheduled seats are only the approximate seats and are not the seats that have been confirmed.

The seating arrangement adjustment unit 4 selects seats that can be allocated the earliest from seating arrangement management information that manages seating arrangement information based on predetermined conditions included in the reception information and preset priorities. The candidate seats and the time information regarding the time when the candidate seats become available are extracted, and the process of associating the reception information with the candidate seat information and the time information is performed at a predetermined timing or at a certain time in the order of reception. Run multiple times at intervals.

The notification unit 5 executes the process of outputting the seating candidate seats associated with the reception information and the time up to the time a plurality of times at a predetermined timing or at regular intervals for each reception information.

With this configuration, it is possible to notify of waiting list information based on the latest information.

The notification unit 5 outputs the seating candidate seats associated with the reception information and the time up to the time to the second information processing terminal or the third information processing device, and informs the second information processing terminal or the third information processing device that there is a change in the seating candidate seats or the time. If so, the candidate seats associated with the reception information and the time up to the time are output. An example of the third information processing device is a store terminal 17, which will be described later.

With this configuration, store staff or customers can confirm the candidate seats and the time until the scheduled time. In addition, if there is a change in the seating candidate seats or the time, the seating candidate seats associated with the reception information and the time up to the time are output, so unnecessary notifications are reduced if there are no updates. I can do it.

When a plurality of candidate seats are extracted based on predetermined conditions, the seating adjustment unit 4 extracts the candidate seats according to the probability of leaving a seat, which indicates the possibility that a customer who is currently in the store will leave, as a priority order. do. The probability of leaving is determined based on the behavior of customers seated in the store, order details, number of orders, and time elapsed since the first order.

With this configuration, seats that are likely to become available for use can be notified sooner, thereby increasing the accuracy.

The reception unit 2 may further acquire order information input into the order reception screen from the second information processing terminal.

With this configuration, reservation information can be effectively utilized to facilitate the customer's own reservations and orders.

The receiving unit 2 may further obtain a payment request regarding order information from the second information processing terminal.

With this configuration, reservation information can be effectively utilized to facilitate the customer's own reservation and payment process.

When the above-mentioned request is received, the display control unit 6 can display an order reception screen based on the customer's entry status.

With this configuration, the order reception screen is displayed only from the time the customer enters the store (that is, is guided to a seat) until the customer leaves the store. That is, while waiting in line or after leaving the store, a two-dimensional code on a predetermined medium (for example, the reception slip 61 described later) is read, and a website (that is, an order reception screen) corresponding to the URL included in the two-dimensional code is displayed. You can prevent it from being displayed even if you try. This makes it possible to prevent inappropriate orders from customers who are not currently in the store (seated).

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 2 is a diagram showing an example of the overall configuration of the store management system in this embodiment. The store management system 11 includes a store management server 12, a web server 13, a POS register 15, an order management terminal 16, a store terminal 17, a printer 18, a guidance display 19, a store reception terminal 20, a user terminal 21, and a communication network 22. . The store management server 12, the web server 13, and the user terminal 21 are connected to a communication network 22 wirelessly or by wire. A POS register 15, an order management terminal 16, a store terminal 17, a printer 18, a guidance display 19, and a store reception terminal 20 are located in the store 14, and are connected via a wireless or wired LAN (Local Area Network). It is connected to a communication network 22.

The Web server 13 is, for example, one or more information processing devices managed by each company that provides a reservation service. The web server 13 manages a website for accepting reservations for stores 14, and provides users with a service (hereinafter referred to as a web reservation service) for accepting reservations for various stores via the website.

The store management server 12 is a server device having a reservation management function, a waiting list management function, a seat management function, an order management function, a takeout management function, a food delivery management function, a POS function, and the like.

When the store management server 12 functions as a reservation management function, the store management server 12 accepts reservations input via the Web server 13 and manages the received reservations. The store management server 12 (reservation management function) stores a seat type management database (hereinafter referred to as "DB"), a media cooperation management DB, a reservation management DB, and an inventory management DB in a storage section. The seat type management DB is a database that stores seat type information for each store (number of people seated at a table, environment where the table is installed (private room or non-private room, etc.), seat type (tatami room, table, sunken kotatsu), etc.). The media cooperation management DB is a database in which media that accept reservations for stores handled by the store management server 12 (reservation management function) are registered. The reservation management DB is a database that stores information regarding reserved seats (tables) for each store. The inventory management DB is a database that stores information including the maximum number of reservable tables, the number of reserved tables, the number of reservable tables (remaining number of tables (table inventory)), etc. for the seats (tables) corresponding to the seat type information. It is.

When the store management server 12 functions as a waiting list management function, the store management server 12 manages the waiting list for customers to enter the store 14. Waiting for customers to enter the store 14 can be accepted by the store visit reception terminal 20 or the user terminal 21. The store management server 12 (queue management function) receives reception information from the store reception terminal 20 when a customer who visits the store registers to wait in line, and check-in information when a customer with a reservation comes to the store. etc. to obtain.

When the store management server 12 functions as a seat management function, the store management server 12 manages the seating schedule and allocated seats based on the reservations accepted by the reservation management function and the waiting list received by the waiting list management function. , manage information such as before entering the store, already entering the store, and already entered the store. The store management server 12 (seat management function) acquires reservation information, acquires information on customers whose turn has arrived (incoming customer information), and manages the reservation information and information on customers whose turn has arrived in the seat management DB. do.

When the store management server 12 functions as an order management function, the store management server 12 manages order information at the store. When the store management server 12 functions as a take-out management function, the store management server 12 manages order information for take-out products. When the store management server 12 functions as a food delivery management function, the store management server 12 manages order information of products for delivery. When the store management server 12 functions as a POS function, the store management server 12 manages payment information such as product sales and payment, sales, etc. The store management server 12 also manages crowding information for each store, area within the store, or seat type based on the seat management DB.

Note that each of the store management servers 12 may be a server system composed of one or more physical information processing devices, or a virtual server system composed of one or more virtual server devices. good.

The POS cash register 15 is a POS (Point of Sale) register terminal that performs payment processing in the store 14 .

The order management terminal 16 is a client terminal on the store side for the store management server 12, and is used to input information to the store management server 12, and to allow employees of the store 14, etc. to input information managed by the store management server 12. This is a terminal for displaying a screen for confirmation. In this embodiment, the order management terminal 16 is used to confirm and manage order information received from customers. The order management terminal 16 may be, for example, a personal computer (PC), a smartphone, a tablet terminal, or the like.

The store terminal 17 receives seat reservations for the store 14 in which the store terminal 17 is installed, which is received by the store management server 12 as a reservation management function, and reservations for seats in the store 14, which are received by the store management server 12 as a waiting list management function. This is a terminal for displaying a store management screen for employees of the store to check the status of the waiting list, the availability of seats in the store 14, and the like. The store terminal 17 may be, for example, a personal computer (PC), a smartphone, a tablet terminal, or the like.

The printer 18 is, for example, a small printer such as a kitchen printer or a receipt printer that prints on roll paper, and prints a reception slip when a printing process is performed based on a predetermined input operation on the store visit reception terminal 20.

The guidance display 19 is a display device for displaying the current waiting status for customers waiting in line and for calling customers whose turn has come to enter the store.

The store visit reception terminal 20 is a terminal installed at the store front or reception desk of the store 14, and is used by customers who visit the store to register their waiting list or to check-in to notify customers who have made reservations that they have arrived at the store. be. The store visit reception terminal 20 may be, for example, a personal computer (PC), a smartphone, a tablet terminal, or the like.

The customer enters the store visit reception terminal 20 at the store or at the reception desk to wait in line to enter the store or to check in. The store management server 12 receives the waiting list inputted from the store visit reception terminal 20. In addition, the store management server 12 causes the guidance display 19 to display information necessary to call the customer whose turn has come to enter the store, such as the waiting status and the customer's turn to enter the store. Orders are input to the store management server 12 by customers at each table installed in the store.

The user terminal 21 is, for example, an information communication terminal with a communication function and an imaging function that is owned or occupied by a user who has reserved or waited for a seat in the store 14, and is, for example, a personal computer (PC), a smartphone, a tablet computer, etc. including. An application program that reads and analyzes a two-dimensional code is installed on the user terminal 21.

FIG. 3 is a functional block diagram of the store management server 12 in this embodiment. The store management server 12 includes a control section 31 and a storage section 41. The control unit 31 functions as a reception unit 32, a ticketing processing unit 33, a seating adjustment unit 34, an output unit 35, an order processing unit 36, and a payment processing unit 37 by reading and executing the program in this embodiment.

The reception unit 32 operates the store visit reception terminal 20 when a customer who visits the store performs a reception operation on the store visit reception terminal 20 in order to enter the store or wait in line, or when the customer who visits the store is a reserved customer. When the customer performs a check-in operation, reception information, check-in information, etc. are acquired from the store visit reception terminal 20. Further, the reception unit 32 acquires each request from an external device.

When the ticketing processing unit 33 receives a customer's waiting list from the store visit reception terminal 20, the ticketing processing unit 33 generates a two-dimensional code based on predetermined information and issues a reception slip on which the generated two-dimensional code is printed. control.

Based on predetermined conditions and priorities, the seating arrangement adjustment unit 34 obtains, from the seat management DB 43, seating arrangement candidate seats that are seats that can be allocated earliest, and the time when the seating arrangement candidate seats can be allocated. (scheduled guidance time) and stores the reception information in the reception management DB 42 in relation to the seating candidate seats and time information in the order of the waiting list.

The output unit 35 outputs the seating arrangement candidate seats associated with the reception information and the time until the scheduled guidance time to the store terminal 17, another terminal, or the user terminal 21 in units of reception information. In addition, when the turn of a customer waiting in line arrives, the output unit 35 sends a short message service (SMS) or the like to the customer's user terminal 21 informing that the customer's turn has arrived and how long it will be before the customer's turn. The customer is notified that the customer is scheduled to arrive, and the guidance display 19 displays the customer's call number.

The order processing unit 36 performs order processing in response to an order request received from the user terminal 21 by accepting the order and displaying an order instruction on the order management terminal 16.

The payment processing unit 37 performs a process of transmitting payment target information to the POS register 15 in response to a payment request received from the user terminal 21, and receiving payment target information (payment information) whose payment has been completed at the POS register 15. .

In this embodiment, the storage unit 41 stores a reception management DB 42, a seat management DB 43, an order management DB 44, and a payment management DB 45. The reception management DB 42 is a database that manages reception information of customers waiting in line. The seat management DB 43 is a database that manages seat management information such as the usage status and usage schedule of each seat in the store 14 (including outdoor seats such as terrace seats) on a time-slot basis. The order management DB 44 is a database that manages information regarding orders placed at the store 14 (order information). The order management DB 44 includes data items such as store ID, user ID (or reception ID), order date and time, and product name. The payment management DB 45 includes data items such as store ID, user ID (or reception ID), order date and time, product name, and payment amount.

FIG. 4 is a diagram showing an example of the data structure of a database managed by the store management server 12 in this embodiment. Note that each piece of information (each record) managed by the reception management DB 42 may be referred to as reception information. Each piece of information (each record) managed by the seat management DB 43 may be referred to as seat information.

The reception management DB 42 contains information such as "calling number", "name", "reservation time", "reception time", "check-in time", "desired number of people", "contact information", "seating candidate seats", and "guidance schedule". It includes data items such as "time", "waiting time (minutes)", "number of transmissions", and "transmission time". The item "calling number" stores numbers (calling numbers) that are given to identify accepted customers in the order in which they are received (order of reception). The item "Name" stores the name of the accepted customer or the reservation customer. In the item "reservation time", if the accepted customer is a reservation customer, the time at which the reservation was made is stored. The item "reception time" stores the time at which customers who come to the store without making a reservation are accepted. The item "Check-in time" stores the time at which the reservation customer arrived at the store and performed the check-in process. The item "desired number of people" stores the desired number of people specified by the customer at the time of reception (including online reception). The item "contact information" stores the contact information (phone number, e-mail address, etc.) specified by the customer at the time of reception (including online reception). The item "seating candidate seat" stores a seat number that identifies a candidate seat (seating candidate seat) to be allocated to the accepted customer. The item "Scheduled Guidance Time" stores the scheduled time at which the accepted customer will be guided to the candidate seats. The item "waiting time (minutes)" stores the time (for example, minutes) until the scheduled guidance time arrives. The item "Number of transmissions" indicates the number of times the scheduled guidance time or waiting time (minutes) was transmitted to the customer's user terminal 21 at a predetermined timing or at regular intervals to a customer waiting in line. Stored. The item "transmission time" stores the time of the most recent transmission. In addition, the reception management DB 42 has an item "Status" (for example, 0: Before entering the store (default), 1: Called, 2: Entered, 3: Cancelled (for example, , if the call is not answered, it is treated as a cancellation)).

The seat management DB 43 stores information such as "store ID", "seat number", "reservation/visit time", "seat type", "name", "status", "staying time", "reservation/waiting identification flag", etc. Contains data items. Identification information (store ID) for identifying a store is stored in the item "store ID." The item "seat number" stores a number that identifies a seat (seat number). The "reservation/visit time" field stores the reservation time or the visit time. The item "seat type ID" stores identification information for identifying the seat type (counter seat, table seat, terrace seat, etc.). The item "Name" stores the name of the customer who made a reservation or visited the store. The item "Status" stores status information about whether the customer who made a reservation or visited the store has not yet visited the store (before entering the store), has entered the store, or has left the store. The item "Staying time" stores a default value (for example, 60 minutes, 90 minutes, 120 minutes, etc.) that is the staying time of a customer who made a reservation or visited the store, and is set by the store terminal 17. The item "reservation/waiting determination flag" stores flag information indicating whether the reservation is accepted or waiting list is accepted. For example, if the reservation is accepted, "R" is stored, and if it is accepted as waiting list, flag information is stored. In this case, "W" is stored.

FIG. 5 is a diagram showing the overall processing flow in this embodiment. This flow consists of a pre-entering stage (waiting stage) (S1 to S4) from when a customer registers to being called, and a post-entering stage (S5 to S6).

In order to use the store, the customer operates the store visit reception terminal 20 provided at the reception desk of the store 14 to perform reception processing or check-in processing (S1). Here, information about customers (including customers who have checked in) received at the store visit reception terminal 20 is managed by the store management server 12 as reception information.

Then, a two-dimensional code generated from information including identification information (user ID) for identifying the customer and a URL (Uniform Resource Locator) of a predetermined website is generated from the printer 18 provided around the store visit reception terminal 20. A reception slip with is printed is printed (S2). The customer waits in line with the reception slip.

Note that the waiting list can also be accepted online, that is, from the user terminal 21 via the Web server 13. In this case, when waiting in line online, a two-dimensional code (image) generated from information including the user ID and the URL of a predetermined website is transmitted to the user terminal 21.

The store management server 12 allocates vacant seats or seats that are likely to become vacant (seating candidate seats) to the reception information in the order of reception (seat assignment processing) (S3).

The store management server 12 notifies the user terminal 21 of the scheduled call time and the waiting time until that time by SMS, e-mail, etc., and when the call time arrives, sends a notification to the customer that his or her turn has arrived. (S4).

The customer whose turn has arrived enters the store 14 and sits at the assigned seat (S5).

The customer uses the user terminal 21 to read the two-dimensional code printed on the reception slip (or the two-dimensional code sent as an image when waiting in line online). The user terminal 21 accesses a website based on the URL included in the two-dimensional code. Then, an order reception screen is displayed on the display section of the user terminal 21, and the customer places an order from the displayed order reception screen (S6).

The customer makes a payment request by operating the user terminal 21 and operating the order reception screen. Then, the store management server 12 performs payment preparation processing for the customer using the POS function, and transmits payment preparation information to the POS register 15. The customer makes payment at the POS register (S7).

FIG. 6 is a diagram showing an example of a reception screen in this embodiment. The reception screen 51 is a screen displayed on the store visit reception terminal 20. The reception screen 51 includes a "reception" button 52 and a "check-in" button 53.

The "reception" button 52 is a button that is pressed when a customer who has not made a reservation attempts to use the store. When you press the "Reception" button 52, you can enter the reception details screen (not shown) where you can enter your desired conditions for using the store (number of people, type of seats, etc.) and contact information (phone number, e-mail address, etc.). ) is displayed. When the input on the reception details screen is completed, a reception slip will be issued.

The "Check-in" button 53 is a button that is pressed when a customer who has made a reservation comes to the store. When the "Check-in" button 53 is pressed, a check-in details screen (not shown) is displayed in which, for example, a reservation number and contact information (telephone number, etc.) are entered in order to identify the guest who has made the reservation.

FIG. 7 is a diagram showing an example of a reception form in this embodiment. The reception form 61 includes a store name printing field 62, a date and time printing field 63, and a two-dimensional code printing field 64. In the store name printing column 62, the name of the store 14 is printed. In the date and time printing field 63, the date and time when the reception slip 61 was printed is printed. In the two-dimensional code printing field 64, a two-dimensional code generated based on information identifying the user who accepted the request (for example, user ID, reception ID, or call number) is printed. The two-dimensional code includes URL (Uniform Resource Locator) information of the order reception screen (website) and information for identifying the user who accepted the order.

Next, if a customer who came to the store without making a reservation uses the store reception terminal 20 to perform a reception operation and process the reception process, or if a customer who made a reservation uses the store reception reception terminal 20 to perform a check-in operation. The seating arrangement adjustment process when the check-in process is performed will be explained.

FIG. 8 is a diagram showing an example of a reception management list screen in this embodiment. When the store staff accesses the store management server 12 using the store terminal 17 and performs a predetermined operation, a reception management list screen 71 is displayed on the display device of the store terminal 17.

The reception management list screen 71 is a screen for managing customers received at the store visit reception terminal 20 (including customers who have checked in), from reception (check-in) to guidance to seats. The reception management list screen 71 manages information about customers accepted at the store visit reception terminal 20 (including customers who have checked in) as reception information in a list format in the order of reception.

The reception management list screen 71 includes a call number display field 72, a name display field 73, a number of people display field 74, a reservation time display field 75, a reception time display field 76, a check-in time display field 77, a staff memo input field 78, and a save button. 79, a seating candidate seat display field 80, a scheduled guidance time display field 81, a waiting time display field 82, a transmission frequency display field 83, and a transmission time display field 84.

The calling number display column 72 displays the calling number. The name display column 73 displays the name of the accepted customer. The number of people display field 74 displays the number of people using the seats. The reservation time display column 75 displays the reservation time when the accepted customer is a reservation customer. The reception time display column 76 displays the reception time of customers who have visited the store. The check-in time display field 77 displays the check-in time when a guest who has made a reservation has checked in (checked in). The staff memo input field 78 is a field in which the store staff can optionally input a memo. By pressing the save button 79, the contents entered in the staff memo input field 78 can be registered. The seating arrangement candidate seat display column 80 displays information on candidate seats (seating arrangement candidate seats) to be allocated to the customer who has accepted (or checked in). The scheduled guidance time display column 81 displays the scheduled time (scheduled guidance time) for guiding the user to the seating candidate seat. The waiting time display field 82 displays the waiting time until the scheduled guidance time arrives. The transmission count display field 83 displays the number of times the guidance scheduled time or waiting time has been transmitted to the user terminal 21 of the user corresponding to the reception information. The transmission time display field 84 displays the time at which the scheduled guidance time or waiting time was most recently transmitted to the user terminal 21 of the user corresponding to the reception information.

FIG. 9 is a diagram showing an example of an order reception screen in this embodiment. When a customer (user) reads the two-dimensional code printed on the reception form 61 with a camera provided on the user terminal 21, an order reception screen 91 is displayed on the screen of the user terminal 21.

The order reception screen 91 includes a store name display field 92, a user ID display field 93, a category selection button 94, a product image display field 95 (95a, 95b, . . . ), and an add product button 96 (96a, 96b, . . . ). ), a product deletion button 97 (97a, 97b, . . . ), a total amount display field 98, and a "Confirm Cart" button 99.

In the store name display column 92, the store name of the store 14 is displayed. The user ID display column 93 displays the user ID transmitted from the user terminal 21. When the category selection button 94 is selected (pressed), images of one or more products corresponding to the pressed category are displayed in the product image display field 95 (95a, 95b, . . . ).

In the product image display field 95 (95a, 95b, . . . ), images of products belonging to the category selected by the category selection button 94 are displayed. By pressing the add product button 96 (96a, 96b, . . .), the product displayed in the product image display field 95 (95a, 95b, . . .) can be added to the cart. Here, the cart represents an electronic space in which products added by the user for purchase using the add product buttons 96 (96a, 96b, . . . ) are temporarily stored until payment is completed. When you tap the product deletion button 97 (97a, 97b, ...), you can delete the product displayed in the product image display field 95 (95a, 95b, ...) that was added to the cart. I can do it.

The total price display column 98 displays the total price of the products added to the cart. When the "Confirm Cart" button 99 is tapped, the screen shown in FIG. 9 is displayed, and the products added to the cart can be confirmed.

FIG. 10 is a diagram showing an example of a cart confirmation screen in this embodiment. The cart confirmation screen 101 includes a store name display field 102, a user ID display field 103, a list of products in the cart 104, a "back" button 105, and an "order" button 106.

In the store name display column 102, the store name of the store 14 is displayed. The user ID display column 103 displays the user ID transmitted from the user terminal 21. The list of products in the cart 104 displays the details of the products added to the cart, their subtotals, consumption tax, and total amount. When the "return" button 105 is pressed, the screen returns to the order reception screen 91 (FIG. 9). When the "order" button 106 is pressed, the order is confirmed and the order information is sent to the store management server 12.

FIG. 11 is a diagram showing an example of an order history screen in this embodiment. A customer (user) can transition from the order reception screen 91 to the order history screen 111 by operating the user terminal 21.

The order history screen 111 includes a store name display field 112, a user ID display field 113, a list of ordered products 114, a "back" button 115, and a "checkout" button 116.

In the store name display column 112, the store name of the store 14 is displayed. The user ID display column 113 displays the user ID transmitted from the user terminal 21. The ordered product list 114 displays details of ordered products, their subtotals, consumption tax, and total amount. When the "Return" button 115 is pressed, the screen returns to the order reception screen 91 (FIG. 9). When the "Payment" button 116 is pressed, order history information is sent to the store management server 12, and the store management server 12 sends the order history information to the POS register 15 as payment information.

FIG. 12 is a sequence diagram of the reception procedure in the case of reception outside the store in this embodiment. The user uses the user terminal 21 to access the store's reservation site on the Web server 13 (S11). Then, the Web server 13 inquires of the store management server 12 about the current waiting status (S12). The store management server 12 refers to the reception management DB 42 and the like to obtain the current waiting status (number of groups waiting in line, waiting time) (S13). For example, the waiting time per group can be set in advance, and can be calculated by multiplying the waiting time per group by the number of groups waiting in line.

The store management server 12 responds to the Web server 13 with the current waiting status (S14). The Web server 13 displays a reception screen (not shown) and waiting status information on the screen of the user terminal 21 (S15).

The user uses the user terminal 21 to check the waiting list, and on the reception screen, enter reception information (name, number of people, contact information (email address, phone number), scheduled arrival time (received by specifying time). case) etc.) is input (S16). The web server 13 generates an e-mail containing the reception information and sends it to the store management server 12 (S17).

The store management server 12 analyzes the received e-mail and recognizes the content of the reception information based on the analysis result. The store management server 12 adds a check-in status flag (default value: "unchecked-in") to the reception information and stores it in the reception management DB 42. The store management server 12 updates the first-in, first-out queue (S18). That is, the store management server 12 places the reception information to which the check-in status flag is attached at the end of the queue.

The store management server 12 issues URL (Uniform Resource Locator) information of the order reception screen (website) and information identifying the user who accepted the order (user ID) to the user terminal 21 via the web server 13. Alternatively, a two-dimensional code (image) generated from the URL and user ID may be transmitted (S19, S20).

Note that the store management server 12 may issue a waiting reception number (calling number) to the user via the Web server 13. The waiting reception number (calling number) is a number that is displayed when calling in the store or is used when providing voice guidance, and is used to identify the customer.

After that, the store management server 12 performs a reminder process (S21). In the reminder process, the store management server 12 extracts, from among the reception information in the queue, reception information that has not undergone check-in processing and is at a timing to prompt check-in. The store management server 12 sends a message urging the customer with the extracted reception information to check in by e-mail, SMS (Short Message Service), etc. (S22).

FIG. 13 is a sequence diagram of the reception procedure performed when a customer visits the store in this embodiment. In the case of in-store reception, when a customer comes to the store 14, the customer uses the store reception terminal 20 to perform a reception operation if he or she has not made a reservation, or to perform a check-in operation if he or she has made a reservation (waiting in advance). In the case of the reception operation, the customer inputs the number of people using the service and contact information (phone number, e-mail address, etc.). In the case of a check-in operation, the customer inputs information that specifies already registered reception information (for example, a waiting reception number (calling number), a telephone number that specifies the customer, an e-mail address, etc.). The store visit reception terminal 20 transmits information (reception information) received through the reception operation to the store management server 12 (S31). Note that, hereinafter, the reception information received in the check-in operation will be referred to as check-in information.

Upon receiving the reception information, the store management server 12 (reception unit 32) registers it in the reception management DB 42 (S32). If the reception information is check-in information, the reception unit 32 updates the check-in information and check-in time of the reception information corresponding to the check-in information registered in the reception management DB 42.

After the registration is completed, the store management server 12 (reception unit 32) sends a notification to the store visit reception terminal 20 that the reception process has been completed. The store visit reception terminal 20 displays on the screen (display device) a message to the effect that the reception process has been completed and a reception slip will be issued, so please take it (S33).

The store management server 12 (ticketing processing unit 33) stores information identifying the user who received the order (for example, user ID, reception ID, or calling number) and URL (Uniform Resource Locator) information of the order reception screen (website). The reception form 61 on which the two-dimensional code generated from the above is printed is printed using the printer 18 (S34). The customer receives the reception slip 61.

FIG. 14 is a sequence diagram of the process of displaying and notifying each customer of the waiting time in this embodiment.

The store management server 12 (seating arrangement adjustment unit 34) acquires the reception information of the earliest call number from the reception management DB 42 (S41). From the acquired reception information, the seating arrangement adjustment unit 34 acquires desired seat conditions input by the customer at the time of reception, such as seat type and number of people.

Based on the conditions, the store management server 12 (seat allocation adjustment unit 34) retrieves from the seat management DB 43 the seating candidate seats that can be allocated the earliest, and the seating candidate seats that can be allocated. time information regarding the time is extracted (S42). When a plurality of seating candidate seats are extracted, the store management server 12 (seating arrangement adjustment unit 34) determines one seating candidate seat based on a predetermined priority order.

The store management server 12 (seating arrangement adjustment unit 34) can, for example, extract one or more seats based on whether there is a vacant seat or not, and if there is no vacant seat, the shortest time until the seat becomes usable (for example, until the seat becomes vacant). or whether the number of people included in the reception information is less than or equal to the number of people that can be accommodated in the seats.

Note that even if the seats are available for guidance, it may also be possible to set seats that are not available for guidance. Also, if multiple available seats are extracted, for example, you may be guided to the window seat as much as possible, or you can set a priority order according to the type of seat (counter, table, private room, etc.). Seats may be guided according to the priority order. Also, it may be possible to set connected seats (combinations are available in the seat type settings).

When the store management server 12 (seating arrangement adjustment unit 34) extracts the seating arrangement candidate seats and the time when the seating arrangement candidate seats become available for seating, the store management server 12 (seating arrangement adjustment unit 34) associates the seating arrangement candidate seats and the time with the reception information ( S43). The store management server 12 (seating arrangement adjustment section 34) updates the reception management DB 42 based on the associated information.

The store management server 12 (output unit 35) displays reception information on the reception management list screen 71 displayed on the store terminal 17 based on the updated reception management DB 42, and also displays the seating arrangement candidate seat display column 80 and guidance information. The candidate seats, the extracted time, and the waiting time up to that time are displayed in the scheduled time display field 81 and the waiting time display field 82 (S44).

In addition, the store management server 12 (output unit 35) uses the contact information (for example, telephone number, e-mail address, etc.) included in the reception information to send information to the user terminal 21 of the user corresponding to the reception information. The extracted time and the waiting time until that time are notified by SMS, e-mail, etc. (S45). Note that the store management server 12 (output unit 35) may further notify the user terminal 21 of information regarding the seating candidate seats.

The store management server 12 repeats the processes of S31 to S35 for each piece of reception information in order of reception number (calling number). Further, the store management server 12 may repeat the processes of S41 to S45 for each reception information in order of reception number (call number) at a predetermined timing (for example, every 5 minutes, every 10 minutes, every 15 minutes, etc.). good.

Then, the store management server 12 once again announces and displays a call and sends a notification (for example, SMS) to the customer whose turn has come. At this time, the store management server 12 updates the "status" of the notified reception information in the reception management DB 42 from "before entering the store" to "calling".

Thereafter, when the customer comes to the reception desk in response to the call or notification, the customer is formally guided to the final candidate seats by the store staff (this is treated as "entering the store"). Alternatively, the notification (for example, SMS) may include information identifying the allocated seats.

When the clerk confirms that the customer has entered the store, the clerk uses the store terminal 17 to register that the customer has entered the store. Then, the store management server 12 updates the "status" in the seat management DB 43 to "entered" (that is, the candidate seat is already seated). In addition, the store management server 12 updates the "status" of the notified reception information from "calling" to "entered" in the reception management DB 42.

FIG. 15 is a diagram showing a waiting time display/notification processing flow in this embodiment. As described above, the control unit 31 of the store management server 12 functions as the reception unit 32, the ticketing processing unit 33, the seating arrangement adjustment unit 34, and the output unit 35.

The reception unit 32 acquires reception information from the reception management DB 42 (S51). The seating arrangement adjustment unit 34 searches the seat management DB 37 for a seat that will become available earliest based on the conditions (number of people, seat type, etc.) included in the reception information (S52). Seats can be searched for single seats or connected seats.

If there are multiple search results (searched seats), the seating arrangement adjustment unit 34 determines the seat with the highest priority among the searched seats as the seating arrangement candidate seat (S53). The priority may be set, for example, in the order of single seat, connected seat, the highest ratio of the number of people actually seated to the number of seats that can be accommodated, and the one closest to the window.

For example, if the condition is 4 seats and a table seat, the table with the least number of people (4 seats) among the tables that can seat 4 or more people (for example, 4 seats, 6 seats, 8 seats) are determined as candidate seats. Further, for example, if a plurality of four-seater seats are searched under these conditions, the window seat may be determined as the seating candidate seat with priority.

The seating arrangement adjustment unit 34 calculates the waiting time from the current time to the available time of the seating arrangement candidate seats (S54).

The output unit 35 outputs the candidate seats, the available time, and the waiting time to the output destination (S55). When the output destination is the store terminal 17, the output unit 35 displays the reception information on the reception management list screen 71 displayed on the store terminal 17, and also displays the seating candidate seat display field 80 and the guidance scheduled time display field 81. , the waiting time display column 82 displays the candidate seats, the extracted time, and the waiting time up to that time. When the output destination is the user terminal 21, the output unit 35 uses the contact information (for example, telephone number, e-mail address, etc.) included in the reception information to output the output to the user terminal 21 of the user corresponding to the reception information. The extracted time and the waiting time until that time are notified by SMS, e-mail, etc.

Note that the output unit 35 simply outputs the information of the customer corresponding to the reception information when the available time for the reception information arrives or a predetermined time before the available time (3 minutes, 5 minutes, etc.). The contact information (phone number) may be notified by SMS.

The store management server 12 repeats the processes of S51 to S55 for each piece of reception information in order of reception number (calling number). Further, the store management server 12 may repeat the processes of S51 to S55 for each reception information in order of reception number (call number) at a predetermined timing (for example, every 5 minutes, every 10 minutes, every 15 minutes, etc.). good. In the case of repeated processing, the process of S55 may be performed when the seating candidate seat is updated to another seating candidate seat in S53 or when the time is updated in S54.

It is also possible to set the probability of a customer leaving after the meal and adjust the priority order according to the probability. Normally, after the meal is over and the customer leaves the table, the seat will not become available for use (vacant) until the customer completes payment. Therefore, in the present embodiment, the in-store staff who confirms that the customer has started to take advance action to leave after finishing the meal, accesses the store management server 12 by operating the store terminal 17, handy terminal, etc., and The probability of leaving the seat is updated for the seat. For example, the probability of leaving is set to "0", which is the lowest probability, by default, and when updated, it is changed to "1", which is higher than that. It is assumed that the higher the numerical value of the leaving accuracy, the higher the accuracy.

Further, the probability of leaving may be changed depending on the customer's order status, order details, and elapsed time. For example, when a customer orders for the first time, set the lowest probability to 0, then when the customer orders for the second time set it to 1, which has a higher probability, and then set it to 1 when the customer orders for the third time. You may also set "2", which has higher accuracy. Furthermore, if a dessert is ordered after a predetermined period of time has passed since the first order (for example, 30 minutes, 45 minutes, 60 minutes, etc.), the probability of leaving may be changed from "0" to "1". .

Furthermore, AI (artificial intelligence) may be used to analyze customer order patterns and the time from first order to checkout, estimate customers who are about to leave, and set the probability of leaving based on this.

Alternatively, when a customer who has left his/her seat is confirmed using a camera capable of photographing the interior of the store, the probability of leaving the seat may be changed from "0" to "1".

If a plurality of seats are searched in S52, the probability of leaving the seat may be added as one element of the priority order in S53. The priority order may be set, for example, in the following order: single seat, connected seat, the highest ratio of the number of people actually seated to the number of seats that can be accommodated, the highest probability of leaving the seat, and the closest to the window.

FIG. 16 is a flowchart illustrating an example of the processing of the store management server 12 from receiving an order acceptance request until payment processing is performed in this embodiment. The control unit 31 of the store management server 12 functions as a reception unit 32, an output unit 35, an order processing unit 36, and a payment processing unit 37 by reading and executing the program in this embodiment.

When the user terminal 21 uses a camera to read the two-dimensional code printed on the reception slip 61 or the two-dimensional code sent as an image, the user terminal 21 analyzes this two-dimensional code, obtains a URL and a user ID, and displays the URL. Access and request to display an order reception screen (including user ID). Then, the store management server 12 executes the process shown in FIG. 16.

The reception unit 32 receives an order reception screen display request (including URL information and user ID) from the user terminal 21 (S61). The reception unit 32 acquires the seating status of the customer corresponding to the user ID from the reception management DB 42 or the seat management DB 43 (S62).

The reception unit 32 determines whether the customer's seating status is "before entering the store" (S63). The reception unit 32 acquires reception information corresponding to the user ID from the reception management DB 42. Based on the item "Status" of the reception information, the reception unit 32 determines that the customer with the user ID has not yet entered the store in response to the call even if it has been the customer's turn. If it is determined, the seating status of the customer is determined to be "before entering the store." If the reception unit 32 determines that the customer's seating status is “before entering the store” (YES in S63), the output unit 35 causes the display of the user terminal 21 to display “Unavailable before entering the store.” (S64), this flow ends.

If it is determined that the customer's seating status is not "before entering the store" (NO in S63), the reception unit 32 determines whether the customer's seating status is "leaving the store" (S65). For example, the reception unit 32 determines whether the "status" of the seat information corresponding to the user ID from the seat management DB 43 is "left the store." When the reception unit 32 determines that the customer's seating status is “leaving the store” (YES in S65), the output unit 35 causes the display of the user terminal 21 to display “Unavailable after leaving the store.” (S66), this flow ends.

When the reception unit 32 determines that the customer's seating status is not “after leaving the store”, that is, “entering the store” (NO in S65), the output unit 35 displays the order reception screen 91 in which the user ID is set. is displayed on the display section of the user terminal 21 (S62).

The receiving unit 32 is in a standby state until it receives a request from the user terminal 21 (NO in S68). When receiving a request from the user terminal 21 (YES in S68), the receiving unit 32 determines whether the request is an order request (S69). If the request is an order request (YES in S69), the order processing unit 36 performs order processing (S70). In S70, the order processing unit 36 updates the order management DB 44 based on the order request, and causes the order management terminal 16 to display the order information. Thereafter, the reception unit 32 is in a standby state until it receives a request from the user terminal 21.

If the request is a payment request (NO in S69, YES in S71), the payment processing unit 37 performs payment processing for the user ID (S72). In S72, the payment processing unit 37 transmits payment target information (user ID, product, amount, etc.) to the POS register 15. Upon receiving the payment target information, the POS register 15 enters a payment standby state, and notifies the user terminal 21 via the store management server 12 that it is in the payment waiting state. The user terminal 21 displays the message "Please come to the POS register for payment." The user goes to the POS register 15, completes the payment, and leaves the store. When the payment process is completed, the POS register 15 notifies the store management server 12 that the payment process has been completed. Upon receiving the notification, the payment processing unit 37 updates the payment management DB 45. Furthermore, the seating arrangement adjustment unit 34 updates the "status" corresponding to the user ID in the seat management DB 43 from "entered" to "left".

If the request is neither an order request nor a payment request (NO in S71), the reception unit 32 enters a standby state.

FIG. 17 is an example of a configuration block diagram of the hardware environment of a computer that executes a program in this embodiment. The computer 121 may be the store management server 12, the Web server 13, the user terminal 21, or another terminal. The computer 121 includes a CPU 122, a ROM 123, a RAM 124, a storage device 125, an input I/F 126, an output I/F 127, a communication I/F 128, a reading device 129, and a bus 130.

Here, CPU indicates a central processing unit. ROM indicates read-only memory. RAM indicates random access memory. I/F indicates an interface. The bus 130 may be connected to a CPU 122, a ROM 123, a RAM 124, a storage device 125, an input I/F 126, an output I/F 127, a communication I/F 128, and, if necessary, a reading device 129.

The CPU 122 reads the program according to the present embodiment from the storage device 125, and when functioning as the store management server 12, for example, the CPU 122 reads the program according to the present embodiment from the storage device 125, and in the case of functioning as the store management server 12, the CPU 122 reads the program according to the present embodiment. 36, the program is executed as the payment processing section 37. ROM123 indicates a read-only memory. RAM 124 is a memory that temporarily stores information.

The storage device 125 is a device that stores a large amount of information. As the storage device 125, various types of storage devices can be used, such as a hard disk, a solid state drive (SSD), and a flash memory card. For example, when functioning as the storage unit 41 of the store management server 12, the storage device 125 stores programs according to the embodiment of the present invention and various data stored in the storage unit 41.

The input I/F 126 can be connected to input devices such as a keyboard, mouse, electronic camera, web camera, microphone, scanner, sensor, tablet, touch panel, and information reading device. Further, the output I/F 127 can be connected to an output device such as a display, a touch panel, a projector, a printer, or a speaker.

The communication I/F 128 is an interface such as a port for connecting to a communication network and communicating with other devices. The communication network may be the Internet, a local area network (LAN), a wide area network (WAN), a leased line, a wired network, a wireless network, or the like. The reading device 129 is a device that reads a portable recording medium.

A program that implements the processing described in the above embodiment may be stored in, for example, the storage device 125 from the program provider via the communication network and the communication I/F 128. Further, a program that implements the processing described in the above embodiments may be stored in a commercially available and distributed portable storage medium. In this case, this portable storage medium may be set in the reading device 129, and the program may be read and executed by the CPU 122. Various types of storage media can be used as the portable storage medium, such as a CD-ROM, a flexible disk, an optical disk, a magneto-optical disk, an IC card, a USB memory device, and a semiconductor memory card. A program stored in such a storage medium is read by the reading device 69.

Further, the program may be installed on a stand-alone computer, or may be installed on a cloud computer to provide only the functions to the user.

According to this embodiment, it is possible to easily manage and notify reception information of customers waiting in line, improve the efficiency of using reception information, and process everything from reception, waiting in line, seating, calling, ordering, and payment. Allows you to do so seamlessly. In other words, it is possible to manage and output information about each customer who has completed the registration process and is waiting for their turn, such as the scheduled seating arrangement, the guidance time, and the waiting time until then. . This allows each customer who has completed the reception and is waiting for their turn to check how long their own waiting time will be. In addition, it is possible to effectively utilize reservation information to process orders, etc. for managing customers who are waiting in line, calling them, seating them, ordering, and making payments, without having to manually enter data individually. can.

Note that the scheduled seats are only a guideline for the allocation, and are not confirmed seats. In other words, candidate seats are not actually assigned to the customer in advance, but are merely proposed as seats that are most likely to be assigned at that time. The seating arrangement is actually confirmed, for example, when the customer's turn comes and the store calls the customer, and the customer responds to the call. After confirmation, the seat management DB 43 is updated based on the information that the candidate seat has been allocated to the customer.

Although the present aspect has been described above based on the embodiments and modified examples, the embodiments of the above-described aspect are for facilitating understanding of the present aspect, and do not limit the present aspect. This aspect may be modified and improved without departing from the spirit and scope of the claims, and this aspect includes equivalents thereof. Furthermore, if the technical feature is not described as essential in this specification, it can be deleted as appropriate.

1 Information processing device 2 Reception unit 3 Seating adjustment unit 4 Output unit 11 Store management system 12 Store management server 13 Web server 14 Store 15 POS register 16 Order management terminal 17 Store terminal 18 Printer 19 Guidance display 20 Store visit reception terminal 21 User Terminal 22 Communication network 31 Control unit 32 Reception unit 33 Ticketing control unit 34 Seating adjustment unit 35 Output unit 36 Order processing unit 37 Payment processing unit 41 Storage unit 42 Reception management DB
43 Seat management DB
44 Order management DB
45 Payment management DB

An information processing device according to an embodiment of the present invention includes a reception unit that receives reception information regarding use of the store from a first information processing terminal operated by a customer who desires to use the store; an issuance control unit that controls issuance of a predetermined medium including a two-dimensional code generated based on customer identification information for identifying the customer and location information indicating the location of a website provided with an order reception screen; Based on predetermined conditions included in the information and preset priorities, seating allocation candidates regarding seating allocation candidate seats that are the earliest available seats from seating allocation management information that manages seating allocation information. a seating arrangement adjustment unit that extracts seat information and time information regarding the time when the candidate seats become available for seating, and associates the reception information with the candidate seat information and the time information in the order of reception; a notification unit that notifies a second information processing terminal used by a customer whose turn has arrived based on the reception information associated with the candidate seating information and the time information; a display control unit that displays an order reception screen in which the customer identification information is set on a display unit of the second information processing terminal in response to a request from the second information processing terminal that has read a two-dimensional code of a predetermined medium; The display control unit is characterized in that when the request is made, the display control unit displays the order reception screen based on the customer's entry status .

The notification unit outputs the seating candidate seats associated with the reception information and the time up to the time to the second information processing terminal or the third information processing device, and outputs the seating candidate seats or the time up to the time. If there is a change in time, the changed seating arrangement candidate seats and the time up to the changed time are output.

The reception unit further acquires order information input into the order reception screen from the second information processing terminal , and further acquires a settlement request regarding the order information from the second information processing terminal. do.

The display control unit is characterized in that when the request is received and it is determined that the customer is entering the store based on the customer's entry status, the display control unit displays the order reception screen .

The display control unit is characterized in that when the request is made and it is determined that the customer has not entered the store or has left the store based on the customer's entry status, it displays a predetermined message .

An information processing program according to an embodiment of the present invention includes a reception process in which a computer receives reception information regarding use of the store from a first information processing terminal operated by a customer who wishes to use the store, and a process based on the reception information. issuance control processing for controlling the issuance of a predetermined medium containing a two-dimensional code generated based on customer identification information for identifying the customer and location information indicating the location of the website where the order reception screen is provided; , based on the predetermined conditions included in the reception information and the preset priority order, from the seating allocation management information that manages the seating allocation information, regarding the seating allocation candidate seat that is the seat that can be allocated the earliest. Seating adjustment that extracts candidate seat information and time information regarding the time when the candidate seat becomes available for seating, and relates the reception information to the candidate seat information and the time information in the order of reception. processing, and notification processing of notifying a second information processing terminal used by a customer whose turn has arrived based on the reception information associated with the candidate seat information and the time information that the customer whose turn has arrived. and, in response to a request from the second information processing terminal that has read the two-dimensional code of the predetermined medium, an order reception screen in which the customer identification information is set is displayed on the display unit of the second information processing terminal. A control process is executed, and the display control process is characterized in that when the request is made, the order reception screen is displayed based on the customer's entry status .

In an information processing method according to an embodiment of the present invention, a computer receives reception information regarding use of the store from a first information processing terminal operated by a customer who desires to use the store, and provides information based on the reception information. control issuance of a predetermined medium containing a two-dimensional code generated based on customer identification information for identifying the customer and location information indicating the location of the website where the order reception screen is provided, Based on predetermined conditions and preset priorities, seating allocation candidate seat information regarding a seating allocation candidate seat that is the seat that can be allocated the earliest from seating allocation management information that manages seat allocation information; time information regarding the time when the candidate seats become available for seating, associate the reception information with the candidate seat information and the time information in the order of reception, and extract the candidate seat information and the time. Based on the reception information associated with the information, the second information processing terminal used by the customer whose turn has arrived is notified that the customer's turn has arrived, and the second information processing terminal reads the two-dimensional code of the predetermined medium. In response to a request from the information processing terminal, an order reception screen in which the customer identification information is set is displayed on the display section of the second information processing terminal , and the order reception screen is displayed on the display section of the second information processing terminal. In this case, when the request is made, the order reception screen is displayed based on the customer's entry status .

Claims (11)

a reception unit that receives reception information regarding use of the store from a first information processing terminal operated by a customer who desires to use the store;
Controls the issuance of a predetermined medium containing a two-dimensional code generated based on customer identification information that identifies the customer given based on the reception information and location information indicating the location of the website where the order reception screen is provided. an issuance control unit,
Based on predetermined conditions included in the reception information and preset priorities, seat allocation candidate seats that are the earliest seats that can be allocated from seating allocation management information that manages seat allocation information; a seating arrangement adjustment unit that extracts time information regarding a time when the candidate seats become available for seating, and associates the reception information with the candidate seat information and the time information in the order of reception;
a notification unit that notifies a second information processing terminal used by a customer whose turn has arrived based on the reception information associated with the candidate seating information and the time information;
a display control unit that displays an order reception screen in which the customer identification information is set on a display unit of the second information processing terminal in response to a request from the second information processing terminal that has read the two-dimensional code of the predetermined medium; and,
An information processing device comprising: The information processing apparatus according to claim 1, wherein the notification unit notifies the seating candidate seats associated with the reception information and the time up to the time in units of the reception information. The seating arrangement adjustment unit selects seats that can be allocated the earliest from seating allocation management information that manages seating allocation information based on predetermined conditions included in the reception information and preset priorities. A predetermined process for extracting a certain seating candidate seat and time information regarding a time when the seating candidate seat becomes available for seating, and associating the reception information with the seating candidate seat information and the time information in the order of reception. Execute multiple times at the timing or at regular intervals,
The notification unit is characterized in that, in units of the reception information, the notification unit executes a process of outputting the seating candidate seats associated with the reception information and the time up to the time a plurality of times at a predetermined timing or at regular intervals. The information processing device according to claim 1. The notification unit outputs the seating candidate seats associated with the reception information and the time up to the time to the second information processing terminal or the third information processing device, and outputs the seating candidate seats or the time up to the time. The information processing device according to claim 1, wherein when there is a change in time, the candidate seats associated with the reception information and the time up to the time are output. When a plurality of the seating candidate seats are extracted based on the predetermined conditions, the seating arrangement adjustment unit adjusts the seating arrangement according to the probability of a customer leaving the store indicating the possibility that a customer who is currently in the store will leave as the priority order. The information processing device according to claim 1, wherein candidate seats are extracted. 5. The information processing device according to claim 4, wherein the probability of leaving is determined based on the behavior of customers seated in the store, order details, number of orders, and time elapsed since the first order. The information processing apparatus according to claim 1, wherein the reception unit further acquires order information input to the order reception screen from the second information processing terminal. The information processing apparatus according to claim 7, wherein the reception unit further acquires a payment request regarding the order information from the second information processing terminal. The information according to any one of claims 1 to 8, wherein the display control unit displays the order reception screen based on the customer's entry status when the request is received. Processing equipment. to the computer,
a reception process for receiving reception information regarding use of the store from a first information processing terminal operated by a customer who desires to use the store;
Controls the issuance of a predetermined medium containing a two-dimensional code generated based on customer identification information that identifies the customer given based on the reception information and location information indicating the location of the website where the order reception screen is provided. Issuance control processing to
Based on predetermined conditions included in the reception information and preset priorities, seat allocation candidate seats that are the earliest seats that can be allocated from seating allocation management information that manages seat allocation information; Seating adjustment processing that extracts time information regarding the time when the candidate seats become available for seating, and associates the reception information with the candidate seat information and the time information in the order of reception;
a notification process of notifying a second information processing terminal used by a customer whose turn has arrived based on the reception information associated with the candidate seating information and the time information;
Display control processing for displaying an order reception screen in which the customer identification information is set on the display unit of the second information processing terminal in response to a request from the second information processing terminal that has read the two-dimensional code of the predetermined medium. and,
An information processing program that executes. The computer is
receiving reception information regarding use of the store from a first information processing terminal operated by a customer who wishes to use the store;
Controls the issuance of a predetermined medium containing a two-dimensional code generated based on customer identification information that identifies the customer given based on the reception information and location information indicating the location of the website where the order reception screen is provided. death,
Based on predetermined conditions included in the reception information and preset priorities, seat allocation candidate seats that are the earliest seats that can be allocated from seating allocation management information that manages seat allocation information; extracting time information regarding the time when the candidate seats become available for seating, and associating the reception information with the candidate seat information and the time information in the order of reception;
Notifying a second information processing terminal used by a customer whose turn has arrived based on the reception information associated with the candidate seating information and the time information that the customer's turn has arrived;
In response to a request from the second information processing terminal that has read the two-dimensional code of the predetermined medium, an order reception screen in which the customer identification information is set is displayed on the display unit of the second information processing terminal. information processing method.