JP7277790B2 - ORDER SUPPORT SYSTEM, ORDER SUPPORT METHOD AND ORDER SUPPORT PROGRAM - Google Patents

Description

The present invention relates to an order support system, an order support method, and an order support program for supporting product ordering.

2. Description of the Related Art In recent years, in restaurants, a system is used in which a user inputs an order to an order terminal (such as a self-order terminal) installed at a table and receives the order from the order terminal. A system has also been proposed in which a user inputs an order using his/her mobile terminal and receives the order from the mobile terminal (see, for example, Patent Document 1). These systems allow users to easily place orders. In addition, restaurant staff (clerks) can perform tasks other than receiving orders, and the number of staff can be reduced.

Japanese Patent No. 6694402

A system that accepts orders from user-operated operation terminals (self-ordering terminals, mobile terminals, etc.) can reduce the workload of facility staff and reduce personnel costs, so it is expected that the use of this system will expand in the future. desired. However, with conventional technology, it is difficult to promote the use of the system.

An object of the present invention is to provide an order support system, an order support method, and an order support program capable of promoting use of an order method for placing an order using an operation terminal operated by a user.

An order support system according to the present invention includes a reception processing unit capable of receiving an order from each of a first operation terminal operated by a staff member of a facility that provides products and a second operation terminal operated by a user of the facility; a privilege processing unit that provides the user with a privilege corresponding to the order when the reception processing unit receives the order from the second operation terminal; and privilege information regarding the privilege given by the privilege processing unit. and an output processing unit capable of outputting the accounting information including the accounting information.

An order support method according to the present invention includes a receiving step capable of receiving an order from each of a first operating terminal operated by a staff member of a facility providing a product and a second operating terminal operated by a user of the facility; a granting step of granting a privilege corresponding to the order to the user when the order is received from the second operation terminal; and accounting information including privilege information related to the privilege granted by the granting step. and an output step that can be output by one or more processors.

An order support program according to the present invention comprises a receiving step capable of receiving an order from each of a first operating terminal operated by a staff of a facility that provides products and a second operating terminal operated by a user of the facility; a granting step of granting a privilege corresponding to the order to the user when the order is received from the second operation terminal; and accounting information including privilege information related to the privilege granted by the granting step. A program for causing one or more processors to execute an output step that can be output.

According to the present invention, there are provided an order support system, an order support method, and an order support program capable of promoting use of an order method for placing an order using an operation terminal operated by a user.

FIG. 1 is a block diagram showing the configuration of an order support system according to an embodiment of the present invention. FIG. 2 is a diagram showing an example of facility information used in the order support system according to the embodiment of the present invention. FIG. 3 is a diagram showing an example of order reception information used in the order support system according to the embodiment of the present invention. FIG. 4 is a diagram showing an example of an order page displayed on the staff terminal according to the embodiment of the present invention. FIG. 5 is a diagram showing an example of a menu page displayed on the staff terminal according to the embodiment of the present invention. FIG. 6 is a diagram showing an example of an order confirmation page displayed on the staff terminal according to the embodiment of the present invention. FIG. 7 is a diagram showing an example of an accounting receipt output by the order support system according to the embodiment of the present invention. FIG. 8 is a diagram showing an example of the top page displayed on the user terminal according to the embodiment of the present invention. FIG. 9 is a diagram showing an example of an order page displayed on the user terminal according to the embodiment of the invention. FIG. 10 is a diagram showing an example of an order confirmation page displayed on the user terminal according to the embodiment of the present invention. FIG. 11 is a diagram showing an example of a checkout page displayed on the user terminal according to the embodiment of the invention. FIG. 12 is a diagram showing an example of a checkout page displayed on the user terminal according to the embodiment of the invention. FIG. 13 is a flow chart showing an example of order support processing procedures executed by the order support system according to the embodiment of the present invention. FIG. 14 is a diagram showing an example of a checkout page displayed on the user terminal according to the embodiment of the invention. FIG. 15 is a diagram showing an example of the top page displayed on the user terminal according to the embodiment of the present invention.

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings for understanding of the present invention. It should be noted that the following embodiment is an example that embodies the present invention, and does not limit the technical scope of the present invention.

[Order support system 1]
As shown in FIG. 1, an order support system 1 according to an embodiment of the present invention includes an order support device 2, a user terminal 3 and a staff terminal 4. FIG. The order support device 2, the user terminal 3, and the staff terminal 4 can communicate via a communication network N1 such as the Internet, LAN, WAN, or public telephone line.

The order support device 2 accepts product orders from users (customers) who use the facility via the user terminal 3 . In addition, the order support device 2 accepts product orders from users via the staff terminal 4 . Further, the order support device 2 gives the user a privilege corresponding to the order. In addition, the order support device 2 performs accounting processing regarding the payment of the price of the product.

Hereinafter, in the order support system 1, the case where the facility is a restaurant that provides food and drink will be described as an example in the present embodiment. The facility may be, for example, a retail store that sells products, a karaoke parlor, a bowling alley, a table tennis hall, a golf course, a hot spring facility, an accommodation facility, a service providing facility, or any other facility. Further, the privilege is a privilege with which the user can receive a discount service, a free service, or the like for the usage fee of the facility, the selling price of the product, or the like. For example, the privilege is a discount service for the price (food and drink) of the ordered product (food and drink) at the restaurant.

The user terminal 3 is an operation terminal (order terminal) operated by the user himself/herself when ordering a product (food and drink) at a restaurant. The user terminal 3 may be a device owned by the user who uses the restaurant (for example, a smartphone), or may be a device owned by the restaurant and rented to the user (for example, a self-order terminal). . When the user terminal 3 is a self-ordering terminal owned by a restaurant, the user terminal 3 is arranged at each table of the restaurant, for example. A user can operate the user terminal 3 at a restaurant to order desired food and drink. Hereinafter, in the present embodiment, an order method in which a user of a restaurant places an order for food using the user terminal 3 is referred to as "self-ordering".

Also, the user can use the user terminal 3 to pay for food and drinks. Thus, the user terminal 3 can be used for product order processing and accounting processing. The user terminal 3 is an example of the second operation terminal of the present invention.

The staff terminal 4 is an operation terminal (order terminal) operated by the staff (clerk) of the restaurant when inputting the user's order. For example, when a user decides which product (food and drink) he/she wants to order, he or she calls a staff member and informs them of the food and drink. When the staff hears the food and drink from the user, the staff operates the staff terminal 4 and inputs (orders) the food and drink. The staff terminal 4 may be a device (for example, a smartphone) possessed by a restaurant staff, or may be a device (for example, a facility terminal) installed in the restaurant. For example, each staff member of a restaurant has a staff terminal 4 (smartphone) provided by the restaurant and inputs an order in response to an order request from a user. Hereinafter, in this embodiment, the ordering method in which the staff of the restaurant uses the staff terminal 4 to place an order for the user's food and drink is referred to as "staff order".

The staff can also use the staff terminal 4 to perform management tasks such as management of reservation status and vacant seat status. In this way, the staff terminal 4 can be used for product order processing and management work processing. The staff terminal 4 is an example of the first operating terminal of the present invention.

The order support system 1 includes one or more user terminals 3 and one or more staff terminals 4 .

In this embodiment, the order support device 2 alone corresponds to the order support system according to the present invention. It may contain a plurality of components. For example, when the components of the order support device 2, the user terminal 3, and the staff terminal 4 work together to share and execute an order support process (see FIG. 13), which will be described later, a plurality of It is possible to regard a system including the components of as an order support system according to the present invention. For example, the order support device 2, the user terminal 3, and the staff terminal 4 may constitute the order support system according to the present invention.

[Order support device 2]
As shown in FIG. 1, the order support device 2 is a server including a control unit 21, a storage unit 22, an operation display unit 23, a communication I/F 24, and the like. Note that the order support device 2 is not limited to one computer, and may be a computer system in which a plurality of computers operate in cooperation. Further, various processes executed by the order support device 2 may be distributed and executed by one or more processors.

The communication I/F 24 connects the order support device 2 to the communication network N1 by wire or wirelessly, and communicates with external devices such as the user terminal 3 and the staff terminal 4 via the communication network N1 according to a predetermined communication protocol. It is a communication interface for executing data communication.

The operation display unit 23 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that receives operations.

The storage unit 22 is a non-volatile storage unit such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive) that stores various types of information. Specifically, the storage unit 22 stores data such as product information D1 and order acceptance information D2. FIG. 2 is a diagram showing an example of product information D1, and FIG. 3 is a diagram showing an example of order reception information D2.

The product information D1 is information (menu information) on products (food and drink) that can be provided at the restaurant. For example, as shown in FIG. 2, the product information D1 includes information such as "product ID", "product name", "price", and "image". The product ID is identification information of food and drink. The product name is the name of food and drink. The image is a photograph or an illustration representing the food and drink. In addition, in this embodiment, the said image is represented with an image name for convenience.

The product information D1 also includes information on a plurality of foods and drinks for each category (genre) of the menu. For example, the food item with the product ID "A..." is included in the "set meal menu" category, and the food item with the product ID "B..." is included in the "a la carte menu" category. The food and drink with the product ID "C..." is included in the "dessert menu" category, and the food and drink with the product ID "D..." is in the "drink menu" category. Food and drink included in the category. Each category includes a number of specific foods and beverages. For example, the "set meal menu" includes "daily set meal", "sashimi set meal", "boiled fish set meal", "seafood bowl", and "tuna bowl".

Each item of product information D1 is registered in advance by the manager of the restaurant, and is updated as necessary.

The order reception information D2 is information about the user's order received via the user terminal 3 or the staff terminal 4. FIG. For example, as shown in FIG. 3, the order reception information D2 includes information of "table number", "number of users", "order number", "ordered product", "number of orders", and "order terminal". be

The table number is identification information for identifying the table that received the order. The number of users is the number of users who use the table. Information on the number of users is included in information acquired from the user terminal 3 or the staff terminal 4 . For example, when the staff asks the number of users from the users when guiding the users visiting the restaurant to the table, the staff inputs the table number and the number of users to the staff terminal 4 . When acquiring each information of the table number and the number of users from the staff terminal 4, the control unit 21 registers the table number and the number of users in the order reception information D2 in association with each other. Further, when the user registers the number of users when making a reservation for a restaurant, the control unit 21 receives user information (user name, number of users, etc.) from a facility terminal (not shown) and a table assigned to the user. table number and register it in the order reception information D2. In addition, when the user inputs the number of users by reading an information code (such as a two-dimensional code) placed on the table with the user terminal 3, the control unit 21 receives the table number and the number of users from the user terminal 3. Each piece of information may be obtained and registered in the order reception information D2.

The order number is identification information for identifying the order of the user. The control unit 21 registers numbers (order numbers) in the order reception information D2 in the order in which orders are received from users, that is, in the order in which orders are received from the user terminal 3 and the staff terminal 4, for example. The ordered product is information indicating order details. Among the product names included in the product information D1, the product name of the food and drink ordered by the user is registered as the ordered product. Each order item is associated with the order number.

The number of orders is information indicating the number of orders for each food and drink. For example, when the control unit 21 receives an order for "two daily set meals" in the table with the table number "3", it registers "2" as the number of orders corresponding to the "daily set meal". When a plurality of identical products are received in the same table, the total number of orders is registered as the number of orders for the ordered product.

The order terminal is the identification information of the terminal (user terminal 3, staff terminal 4) that received the user's order. For example, when the user operates the user terminal 3 to order food (self-ordering), the control unit 21 acquires order information from the user terminal 3 . In this case, the control unit 21 registers "user terminal" in the order terminal of the order reception information D2. Further, for example, when a staff member inputs an order received from a user to the staff terminal 4 (staff order), the control unit 21 acquires order information from the staff terminal 4 . In this case, the control unit 21 registers "staff terminal" as the order terminal of the order reception information D2. In this way, information corresponding to the user's ordering method (self-ordering or staff-ordering) is registered in the order terminal. A different order terminal may be registered for each of a plurality of ordered products corresponding to the same table. That is, the order terminal may be registered for each ordered item.

Information registered in the order reception information D2 is output to the kitchen. The information registered in the order reception information D2 is used for accounting processing, and is deleted when the accounting processing is completed.

As another embodiment, part or all of the information such as the product information D1 and the order acceptance information D2 may be stored in the staff terminal 4 or a server accessible from the order support device 2. FIG. In this case, the control unit 21 of the order support device 2 may acquire the information from the staff terminal 4 or the server, and execute each process such as the order support process (see FIG. 13) described later.

The storage unit 22 also stores data such as menu pages and checkout pages displayed on the user terminal 3 and the staff terminal 4 .

Further, the storage unit 22 stores a control program such as an order support program for causing the control unit 21 to execute an order support process (see FIG. 13), which will be described later. For example, the order support program is non-temporarily recorded on a computer-readable recording medium such as a USB, CD, or DVD, and is electrically connected to the order support device 2 via a USB drive, a CD drive, or a DVD drive. or the like (not shown) and stored in the storage unit 22 . Further, the order support program may be downloaded from a server accessible from the order support device 2 and stored in the storage unit 22 .

The control unit 21 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various kinds of arithmetic processing. The ROM is a non-volatile storage unit in which control programs such as BIOS and OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 21 controls the order support device 2 by causing the CPU to execute various control programs pre-stored in the ROM or storage unit 22 .

By the way, in recent years, in restaurants, a system has been used in which a user inputs an order to an order terminal (such as a self-order terminal) installed at a table and receives the order from the order terminal. A system has also been proposed in which a user inputs an order using his/her mobile terminal and receives the order from the mobile terminal. These systems allow users to easily place orders. In addition, restaurant staff can perform tasks other than receiving orders, and the number of staff can be reduced. A system that accepts orders from user-operated operation terminals (self-ordering terminals, mobile terminals, etc.) can reduce the workload of facility staff and reduce personnel costs, so it is expected that the use of this system will expand in the future. desired. However, with conventional technology, it is difficult to promote the use of the system. On the other hand, the order support device 2 according to the present embodiment can promote the use of an ordering method (self-ordering) in which an order is placed using an operation terminal (user terminal 3) operated by the user. is.

Specifically, as shown in FIG. 1, the control unit 21 includes a display processing unit 211, a reception processing unit 212, an order processing unit 213, a privilege processing unit 214, an output processing unit 215, an accounting processing unit 216, and various other functions. Including the processing part. In addition, the control unit 21 executes various processes according to the order support program by the CPU, so that the display processing unit 211, the reception processing unit 212, the order processing unit 213, the privilege processing unit 214, and the output processing unit 215 , and accounting processing unit 216 . Also, part or all of the processing units included in the control unit 21 may be configured by electronic circuits. The order support program may be a program for causing a plurality of processors to function as the various processing units.

The display processing unit 211 causes the user terminal 3 and the staff terminal 4 to display an order page including information on products (food and drink) provided by the restaurant, a billing page regarding billing, and the like. For example, the display processing unit 211 causes the user terminal 3 and the staff terminal 4 to display various web pages such as an order page and a billing page on the website of the order support service provided by the restaurant.

For example, a restaurant staff member enters a staff ID and password into the staff terminal 4 to log in to the website. When the staff ID and password are authenticated, the display processing unit 211 causes the staff terminal 4 to display an order page P41 shown in FIG. 4, for example. The order page P41 includes a plurality of category buttons K41 corresponding to each category of the menu provided by the restaurant. The order page P41 also includes a top button K42 for displaying the top page. The top page displays information corresponding to the administrative work process. When the staff places an order for the user, the staff displays the order page P41 on the staff terminal 4, and inputs the table number to be used by the user and the details of the order on the order page P41. A specific example (see FIGS. 4 to 7) of the ordering method (staff order) by the staff will be described later.

On the other hand, when a user of the restaurant is seated at a predetermined table (for example, table number “2”), the user terminal 3 reads the information code (two-dimensional code) placed on the table. The information code includes, for example, table identification information (table number) and access information (URL) of the website. When the user terminal 3 reads the information code, the display processing unit 211 acquires an access request to the website from the user terminal 3, and causes the user terminal 3 to display, for example, the top page P31 shown in FIG. . The top page P31 includes a plurality of selection buttons K31 corresponding to various services available to the user at the restaurant. The user presses the order button K31 when he/she wants to order food and drinks, presses the checkout button K31 when he/she wants to pay, and presses the call button K31 when he/she wants to call the staff. When the user presses the order button K31, the display processing unit 211 causes the user terminal 3 to display the order page P32 shown in FIG. The order page P32 includes a plurality of category buttons K32 corresponding to each category of the menu provided by the restaurant, a selection button K33 for selecting each food and drink, a cart button K34 for displaying a list of the selected food and drink, and the like. . When the user places an order by himself/herself, the user displays the order page P32 on the user terminal 3 and inputs the order details on the order page P32. A specific example of the ordering method (self-ordering) by the user (see FIGS. 8 to 13) will be described later.

The reception processing unit 212 can receive orders from each of the staff terminal 4 and the user terminal 3 . Specifically, the reception processing unit 212 receives the order from the staff terminal 4 when the staff of the restaurant inputs an order to the staff terminal 4 . Here, a specific example of the staff order in which the staff uses the staff terminal 4 to order food and drink for the user will be described.

For example, the user of table number "4" calls the staff when the food to order is decided. When the staff arrives at the table of table number "4" with the staff terminal 4 in hand, the staff operates the staff terminal 4 to log in to the website and display the order page P41 (see FIG. 4). The staff inputs the order to the staff terminal 4 when hearing the ordered food and drink (ordered product) from the user. For example, if the ordered items are "one set meal of the day", "two seafood bowls", and "three oolong tea", the staff selects the set meal menu button K41 on the order page P41. The display processing unit 211 causes the staff terminal 4 to display the set meal menu page P42 (see FIG. 5). The staff inputs "one set meal of the day" and "two seafood bowls" on the set meal menu page P42. Subsequently, the staff presses the menu button K43 to redisplay the order page P41 and selects the drink menu button K41. The display processing unit 211 causes the staff terminal 4 to display a drink menu page (not shown). The staff inputs "3 types of oolong tea" on the drink menu page. When the staff inputs all of the user's orders and presses the cart button K44, the display processing unit 211 causes the staff terminal 4 to display an order confirmation page P43 (see FIG. 6). When the staff presses the order confirmation button K45 on the order confirmation page P43, the reception processing unit 212 acquires the order information corresponding to the table number "4". Upon receiving the order, the reception processing unit 212 registers the order information in the order reception information D2 (see FIG. 3). Here, the reception processing unit 212 registers the order information of "one set meal of the day", "two seafood bowls", and "three oolong tea" in the order reception information D2 in association with the table number "4". Further, the reception processing unit 212 registers "staff terminal" as the order terminal of the order reception information D2. The staff order is performed as described above.

On the other hand, the reception processing unit 212 receives the order from the user terminal 3 when the user of the restaurant inputs the order to the user terminal 3 . Here, a specific example of the self-ordering in which the user uses the user terminal 3 to order food and drink will be described.

For example, when the user of table number "2" decides which food to order, he operates the user terminal 3 to log in to the website, display the top page P31 (see FIG. 8), and display the top page P31. , the order button K31 is pressed. The display processing unit 211 causes the user terminal 3 to display an order page P32 shown in FIG. The user selects the desired food/drink (order item) on the order page P32. For example, if the ordered items are "1 daily set meal", "1 sashimi set meal", "2 beers", and "1 oolong tea", the user selects the set meal menu button K32 on the order page P32. . The display processing unit 211 causes the user terminal 3 to display the set meal menu page P32 (see FIG. 9). The user selects "one daily set meal" and "one sashimi set meal" on the set meal menu page P32. Subsequently, the user selects the drink menu button K32. The display processing unit 211 causes the user terminal 3 to display a drink menu page (not shown). The user selects "two beers" and "one oolong tea" on the drink menu page. When the user inputs all the orders and presses the cart button K34, the display processing unit 211 causes the user terminal 3 to display the order confirmation page P33 (see FIG. 10). When the user presses the order confirmation button K35 on the order confirmation page P33, the reception processing unit 212 acquires the order information corresponding to the table number "2". Upon receiving the order, the reception processing unit 212 registers the order information in the order reception information D2 (see FIG. 3). Here, the reception processing unit 212 accepts the order information of "one daily set meal", "one sashimi set meal", "two beers", and "one oolong tea" in association with the table number "2". Register in information D2. Further, the reception processing unit 212 registers "user terminal" as the order terminal of the order reception information D2. The self-ordering is performed as described above. The reception processing unit 212 is an example of the reception processing unit of the present invention.

The order processing unit 213 outputs the order information of the orders received by the reception processing unit 212 to the kitchen. Specifically, the order processing unit 213 outputs the order information registered in the order reception information D2 to a kitchen terminal (not shown). The order information includes information such as the details of the food and drink order corresponding to the user's order, the table number of the table used by the user, the order number, and the date and time when the order was received (order date and time). . Also, the order processing unit 213 may output (print or display) an order form including the order information from the kitchen terminal. When the kitchen staff receives the order form, the kitchen staff prepares the food and drink according to the order.

The privilege processing unit 214 gives the user a privilege corresponding to the user's order. Specifically, on condition that the reception processing unit 212 receives the order from the user terminal 3, the privilege processing unit 214 gives the user a privilege corresponding to the order. For example, since the reception processing unit 212 receives the order corresponding to the table number "2" from the user terminal 3 (see FIG. 3), the privilege processing unit 214 , apply a predetermined discount (eg 10% discount) (see FIG. 11).

On the other hand, when the reception processing unit 212 receives the order from the staff terminal 4, the privilege processing unit 214 does not give the user the privilege corresponding to the order. For example, since the reception processing unit 212 has received the order corresponding to the table number "4" from the staff terminal 4 (see FIG. 3), the privilege processing unit 214 discounts the food and beverage charge corresponding to the table number "4". does not apply (see Figure 7). The privilege processing section 214 is an example of the privilege processing section of the present invention.

The output processing unit 215 outputs accounting information including privilege information regarding the privilege given by the privilege processing unit 214 . Specifically, the output processing unit 215 causes the user terminal 3 to display a checkout screen on which the privilege information is displayed. For example, as shown in FIG. 11, the output processing unit 215 causes the user terminal 3 to display a checkout page P34 (for example, an electronic receipt) including the discount information E31 for the dining charge. Further, the output processing unit 215 displays discount-related information E32 including information on the content of the privilege (for example, discount), the reason why the privilege is granted (reason for applying the discount), and the like on the checkout page P34. The discount-related information E32 is, for example, a message indicating that a discount is applied when the user himself uses the user terminal 3 to place an order for food and beverages (customer order). The output processing unit 215 is an example of the output processing unit of the present invention. The discount information E31 and the discount-related information E32 are examples of privilege information of the present invention.

The accounting processing unit 216 performs accounting processing for the price of the product ordered by the user (eating and drinking charges). For example, when the user presses the payment button K38 on the accounting page P34 displayed on the user terminal 3, the accounting processing unit 216 executes accounting processing (settlement processing) for the food and beverage charges. For example, the accounting processing unit 216 executes electronic payment (mobile payment) using the user terminal 3 .

Also, when the user requests the staff to process the transaction, the staff inputs the accounting instruction to the staff terminal 4 . When the accounting instruction is input to the staff terminal 4, the accounting processing unit 216 executes the accounting processing (settlement processing) for the food and beverage charges. For example, the accounting processing unit 216 outputs accounting information to the staff terminal 4 . The user can use cash settlement, in which cash is paid to the staff, or electronic settlement (mobile settlement), in which the user terminal 3 is held over the staff terminal 4 for settlement. The accounting processing unit 216 executes accounting processing via the staff terminal 4 .

Here, when the accounting processing unit 216 executes accounting processing via the staff terminal 4, the output processing unit 215 causes the accounting terminal (not shown) or the like to output the accounting receipt P44 (see FIG. 7). The accounting receipt P44 (accounting slip) displays (prints) accounting information on the ordered product (ordered product, price, etc.). Further, the output processing unit 215 outputs specific information F4 indicating that the privilege is not given (discount applied) to the accounting receipt P44. The output processing unit 215 may cause the user terminal 3 to display the accounting page (electronic receipt) including the accounting information by omitting the output of the accounting receipt P44. That is, the output processing unit 215 may output the accounting receipt P44 in paper form (see FIG. 7) from the accounting terminal, or may cause the user terminal 3 to display an electronic receipt obtained by digitizing the accounting receipt P44. .

When the accounting processing unit 216 executes accounting processing via the user terminal 3, the output processing unit 215 outputs a paper medium accounting receipt (not shown) corresponding to the accounting page P34 (see FIG. 11) from the accounting terminal or the like. ) may be output. For example, the output processing unit 215 outputs accounting information (ordered product, price, etc.) related to the ordered product, discount information E31 for the food and beverage charge, information related to the content of the privilege (for example, discount), and information on the privilege, which are included in the accounting page P34. The discount-related information E32 including the given reason (reason for applying the discount) is output (printed) on the accounting receipt. Note that when the accounting processing unit 216 executes accounting processing via the user terminal 3, the accounting page P34 is displayed on the user terminal 3, so the output processing unit 215 omits the output of the accounting receipt. You may In this way, the output processing unit 215 may cause the user terminal 3 to display the checkout page P34 on which the privilege information is displayed, or output the checkout receipt on which the privilege information is printed from the checkout terminal. good.

According to the configuration of the control unit 21 described above, when the user himself/herself places an order (self-order) using the user terminal 3, the user can receive a privilege (for example, a discount service). . In addition, since accounting information (see FIG. 11) including privilege information on the privilege is output, the user can easily recognize that the privilege has been obtained by self-ordering. On the other hand, if the user places an order (staff order) through a staff member, the user cannot receive benefits (for example, discount service). In addition, since the accounting information (see FIG. 7) including the specific information F4 indicating that the privilege cannot be received is output, the user cannot receive the privilege with the staff order, and the user cannot receive the privilege with the self-order. It can be easily recognized that it can receive In this way, it is possible to recommend the use of the self-ordering to the user.

Here, the privilege processing unit 214 may give the privilege for each food and drink ordered by the user. Specifically, the privilege processing unit 214 applies a discount to the food and beverage charge corresponding to the food and drink ordered by the user by operating the user terminal 3, and the user calls the staff to place the order. A configuration may be adopted in which the discount is not applied to the food and drink charges corresponding to the food and drink ordered by the staff by operating the staff terminal 4 .

For example, the user himself/herself orders ``1 set meal of the day'' and ``1 sashimi set meal'' from the user terminal 3 (self-ordering), and calls the staff to order ``2 beers'' and ``1 oolong tea''. When (staff order) is made, the privilege processing unit 214 applies a discount to "one daily set meal" and "one sashimi set meal", and "two beer" and "one oolong tea", as shown in FIG. Do not apply discounts to "points". In this case, the output processing unit 215 outputs the discount information E31a in association with "one daily set meal" and outputs the discount information E31b in association with "one sashimi set meal".

In this way, the privilege processing unit 214 may give the privilege to each product (food and drink) included in the order received from the user terminal 3 by the reception processing unit 212 . Also, the output processing unit 215 may display the privilege information for each product. Furthermore, the output processing unit 215 outputs the accounting information of the order received from the staff terminal 4 by the reception processing unit 212 (accounting information of the “daily special set meal” and “sashimi set meal” shown in FIG. 12) for accounting corresponding to the user. , accounting information of the order received from the user terminal 3 by the reception processing unit 212 (accounting information of "beer" and "oolong tea" shown in FIG. 12) may be output separately. Specifically, the accounting information for "daily set meal" and "sashimi set meal" shown in FIG. 12 includes discount information E31a and E31b, and the accounting information for "beer" and "oolong tea" shown in FIG. Does not include discount information. This allows the user to easily recognize the ordered product to which the benefit has been applied.

[User terminal 3]
As shown in FIG. 1, the user terminal 3 includes a control section 31, a storage section 32, an operation display section 33, a communication I/F 34, and the like. The user terminal 3 is, for example, an information processing device such as a smart phone, a mobile phone, a tablet terminal, or a personal computer.

The communication I/F 34 connects the user terminal 3 to the communication network N1 by wire or wirelessly, and communicates with external devices such as the order support device 2 and the staff terminal 4 via the communication network N1 according to a predetermined communication protocol. It is a communication interface for executing data communication.

The operation display unit 33 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that receives operations. . The operation display unit 33 displays web pages such as a menu page and a billing page. The operation display unit 33 is configured by, for example, a touch panel, and receives user's selection operation (touch operation) on various pages.

The storage unit 32 is a nonvolatile storage unit such as an HDD, SSD, or flash memory that stores various types of information. For example, the storage unit 32 stores a control program such as a browser program. Specifically, the browser program is a control program for causing the control unit 31 to execute communication processing with an external device such as the order support device 2 according to a communication protocol such as HTTP (Hypertext Transfer Protocol). Also, the browser program may be a dedicated application for executing communication processing according to a predetermined communication protocol with the order support device 2 .

The control unit 31 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various kinds of arithmetic processing. The ROM is a non-volatile storage unit in which control programs such as BIOS and OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 31 controls the user terminal 3 by causing the CPU to execute various control programs pre-stored in the ROM or storage unit 32 .

Specifically, the control unit 31 functions as a browser processing unit 311 by executing various processes according to the browser program stored in the storage unit 32 . The browser processing unit 311 causes the operation display unit 33 to display a web page provided from the order support device 2 via the communication network N1, and executes browser processing for inputting an operation for the operation display unit 33 to the order support device 2. Is possible. That is, the user terminal 3 can function as an operation terminal for the order support device 2 by executing the browser program by the control unit 31 . Part or all of the processing units included in the control unit 31 may be configured by electronic circuits.

For example, in the user terminal 3, when a user operation is performed to request access to a predetermined URL corresponding to the website of the order support service provided by the order support system 1, the control unit 31 , the web page data of the website is acquired from the order support device 2 and the web page is displayed on the operation display unit 33 . For example, the access request to the predetermined URL is made by a selection operation from a list of pre-registered websites, a selection operation from search results on an information search site, or a text input operation. Further, when a dedicated application corresponding to the order support device 2 is installed in the user terminal 3, the user of the user terminal 3 performs an operation to activate the dedicated application, and the operation display unit 33 displays the The web page of the order support site is displayed.

For example, when the user uses the user terminal 3 to order food and drink, the user uses the user terminal 3 to read the information code placed on the table. Thereby, the control unit 31 accesses the website and displays the web pages of the website (the top page P31 (see FIG. 8) and the order page P32 (see FIG. 9)). Thereby, the user can order desired food and drink on the order page P32 displayed on the user terminal 3. FIG. When the user places an order (self-order) using the user terminal 3, the control unit 21 of the order support device 2 acquires the order information and executes order processing. In addition, the control unit 21 executes a process of giving the privilege to the user, and a process of outputting accounting information (for example, accounting page P34 in FIG. 11) including privilege information (discount information E31, discount-related information E32). .

For example, when the user uses the user terminal 3 to pay, the user presses the checkout button K31 (see FIG. 8). As a result, the user can pay for food and drinks on the checkout page P34 (see FIGS. 11 and 12) displayed on the user terminal 3. FIG. Here, the control unit 31 displays the discount information E31 for the food and beverage charge and the discount-related information E32, which are privilege information relating to the privilege, on the checkout page P34 (see FIGS. 11 and 12).

[Staff terminal 4]
As shown in FIG. 1, the staff terminal 4 includes a control section 41, a storage section 42, an operation display section 43, a communication I/F 44, and the like. The staff terminal 4 is an information processing device such as a smart phone, a mobile phone, a tablet terminal, or a personal computer. The staff terminal 4 may have the same functions as the order support device 2 or may be an information processing device integrated with the order support device 2 .

The communication I/F 44 connects the staff terminal 4 to the communication network N1 by wire or wirelessly, and communicates with external devices such as the order support device 2 and the user terminal 3 via the communication network N1 according to a predetermined communication protocol. It is a communication interface for executing data communication.

The operation display unit 43 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that receives operations. . The operation display unit 43 displays web pages such as a menu page and a billing page. The operation display unit 43 is configured by, for example, a touch panel, and receives selection operations (touch operations) by the staff on various pages.

The storage unit 42 is a nonvolatile storage unit such as an HDD, SSD, or flash memory that stores various types of information. For example, the storage unit 42 stores a control program such as a browser program. Specifically, the browser program is a control program for causing the control unit 41 to execute communication processing with an external device such as the order support device 2 according to a communication protocol such as HTTP. Also, the browser program may be a dedicated application for executing communication processing according to a predetermined communication protocol with the order support device 2 .

In addition, the storage unit 42 may store data related to management work such as reservation management data (reservation information) for managing restaurant reservations and vacant seat management data for managing vacant seat situations. For example, the reservation information includes information such as the name of the person who made the reservation, the number of users, the date of the visit, the time of the visit, the table, and the course. These data may be stored in the facility terminal, and the web page corresponding to the data may be browsed on the staff terminal 4 .

The control unit 41 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various kinds of arithmetic processing. The ROM is a non-volatile storage unit in which control programs such as BIOS and OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 41 controls the staff terminal 4 by causing the CPU to execute various control programs pre-stored in the ROM or storage unit 42 .

Specifically, the control unit 41 functions as a browser processing unit 411 by executing various processes according to the browser program stored in the storage unit 42 . The browser processing unit 411 causes the operation display unit 43 to display a web page provided from the order support device 2 via the communication network N1, and executes browser processing for inputting an operation for the operation display unit 43 to the order support device 2. Is possible. That is, the staff terminal 4 can function as an operation terminal for the order support device 2 by executing the browser program by the control unit 41 . Part or all of the processing units included in the control unit 41 may be configured by electronic circuits.

For example, in the staff terminal 4, when a user operation is performed to request access to a predetermined URL corresponding to the website of the order support service provided by the order support system 1, the control unit 41 The web page data of the website is acquired from the order support device 2 and the web page is displayed on the operation display unit 43 . For example, the access request to the predetermined URL is made by a selection operation from a list of pre-registered websites, a selection operation from search results on an information search site, or a text input operation. Further, when a dedicated application corresponding to the order support device 2 is installed in the staff terminal 4, when the user (staff) of the staff terminal 4 performs an operation to activate the dedicated application, the operation display unit 43 A web page of the order support site is displayed.

For example, when a staff member logs into the website using the staff terminal 4, the control section 41 causes the operation display section 43 to display an order page P41 (see FIG. 4). When the staff hears the order from the user, the staff inputs the order on the menu page such as the set meal menu page P42 (see FIG. 5) displayed on the staff terminal 4. FIG. When the staff places an order using the staff terminal 4, the control unit 21 of the order support device 2 acquires the order information and executes order processing. Further, the control unit 21 executes a process of outputting accounting information (for example, accounting receipt P44 in FIG. 7) including the specific information F4.

[Order support processing]
The order support processing executed in the order support system 1 will be described below with reference to FIG. Specifically, in this embodiment, the order support process is executed by the control unit 21 of the order support device 2 . In addition, the control unit 21 can execute order support processing in parallel according to access from each user terminal 3 and each staff terminal 4 . It should be noted that the control unit 21 may end the order support process midway through a predetermined operation of the user terminal 3 and the staff terminal 4 .

The present invention can be regarded as an invention of an order support method for executing one or more steps included in the order support process. Also, one or more steps included in the order support processing described here may be omitted as appropriate. The order of execution of each step in the order support process may differ within the range of producing the same effects. Furthermore, here, a case where each step in the order support process is executed by the control unit 21 will be described as an example. are also contemplated as other embodiments.

In step S11, the control unit 21 causes the user terminal 3 and the staff terminal 4 to display an order page including information on products (food and drink) provided by the restaurant. Specifically, when receiving an access request to the website from the user terminal 3, the control unit 21 causes the user terminal 3 to display a top page P31 shown in FIG. 8, for example. Further, when the order button K31 is selected on the top page P31, the control unit 21 causes the user terminal 3 to display the order page P32 shown in FIG. Further, when the control unit 21 acquires an access request to the website from the staff terminal 4, the control unit 21 causes the staff terminal 4 to display an order page P41 shown in FIG. 4, for example. As a result, the control unit 21 can receive an order according to the user's operation on the user terminal 3 and can receive an order according to the staff's operation on the staff terminal 4 .

Next, in step S12, the control unit 21 determines whether or not the order has been accepted. If the control unit 21 accepts the order (S12: Yes), the process proceeds to step S13. The control unit 21 waits until the order is accepted (S12: No). For example, when the user selects the desired food and drink on the order page P32 (see FIG. 9) displayed on the user terminal 3 and presses the order confirmation button K35 on the order confirmation page P33 (see FIG. 10) , the control unit 21 determines that the order of the user has been accepted. Also, for example, the staff member selects the food and drink heard from the user on the order page P41 (see FIG. 4) displayed on the staff terminal 4, and presses the order confirmation button K45 on the order confirmation page P43 (see FIG. 6). In this case, the control unit 21 determines that the order of the user has been accepted. When receiving the order, the control unit 21 registers the order information in the order reception information D2 (see FIG. 3).

In step S<b>13 , the control unit 21 determines whether or not the order terminal that has received the order is the user terminal 3 . That is, the control unit 21 determines whether the order method corresponding to the order is the self-order or the staff order.

For example, the control unit 21 executes the determination process based on the order terminal information of the order reception information D2. Also, the control unit 21 executes the determination process for each order. In the example shown in FIG. 3, the control unit 21 determines that the order terminal for the order with the table number "2" is the user terminal 3 (self-order), and the order terminal for the order with the table number "4" is It is determined that it is the staff terminal 4 (staff order). If it is determined that the order terminal is the user terminal 3 (S13: Yes), the process proceeds to step S14. On the other hand, if it is determined that the order terminal is not the user terminal 3 (the order terminal is the staff terminal 4) (S13: No), the process proceeds to step S15. Steps S12 and S13 are an example of a reception step of the present invention.

In step S14, the control unit 21 gives the user a privilege corresponding to the user's order. For example, the control unit 21 applies a predetermined discount (for example, a 10% discount) to the food bill corresponding to table number "2" (see FIG. 11). In addition, when the order corresponding to the same table number includes the order by the self-order and the order by the staff order, the control unit 21 sets the food and drink charges corresponding to the order by the self-order to a predetermined amount. discount (see Figure 12). The control unit 21 does not give the privilege to the order by the staff order. Step S14 is an example of the privilege step of the present invention.

In step S15, the control unit 21 determines whether or not the accounting instruction has been received. For example, when the user presses the checkout button K31 (see FIG. 8) on the top page P31 displayed on the user terminal 3, the control unit 21 determines that the checkout instruction has been received. Further, for example, when a staff member inputs an accounting instruction to the staff terminal 4, the control unit 21 determines that the accounting instruction has been received. If the control unit 21 has accepted the accounting instruction (S15: Yes), the process proceeds to step S16. On the other hand, if the control unit 21 does not accept the accounting instruction (S15: No), the process proceeds to step S12. After returning to step S12, the control unit 21 repeats the above-described processing.

In step S16, the control unit 21 executes accounting processing. Further, the control unit 21 executes a process of outputting accounting information in the accounting process.

For example, when giving the privilege to the user, the control unit 21 outputs accounting information including privilege information regarding the privilege. Specifically, the control unit 21 causes the user terminal 3 to display a payment screen on which the privilege information is displayed. For example, as shown in FIG. 11, the control unit 21 causes the user terminal 3 to display a checkout page P34 including discount information E31 for the food and beverage charge. In addition, the control unit 21 displays discount-related information E32 including information on the content of the privilege (for example, discount), the reason for granting the privilege (reason for applying the discount), and the like on the checkout page P34. Then, when the user presses the payment button K38 on the accounting page P34 displayed on the user terminal 3, the control unit 21 executes accounting processing (settlement processing) for the food and beverage charges. Further, the control unit 21 outputs a checkout receipt (not shown) corresponding to the checkout page P34 from the checkout terminal or the like.

On the other hand, for example, when the privilege is not given to the user, the control unit 21 outputs accounting information that does not include the privilege information. Specifically, the control unit 21 outputs a checkout receipt P44 (see FIG. 7) from a checkout terminal or the like. The accounting receipt P44 displays (prints) accounting information on the ordered product (ordered product, price, etc.). Further, the control unit 21 outputs specific information F4 indicating that the privilege is not given (discount is not applied) to the accounting receipt P44. Step S16 is an example of the output step of the present invention. After the process of step S16, the order support process ends. The order support processing is performed as described above.

As described above, the order support system 1 according to the present embodiment includes the staff terminal 4 (first operation terminal) operated by the staff of a facility (e.g., restaurant) that provides products (e.g., food and drink) and Orders can be accepted from each of the user terminals 3 (second operation terminals) operated by the user. Further, when the order is received from the user terminal 3, the order support system 1 can give the user a benefit corresponding to the order and output accounting information including privilege information regarding the benefit. Further, when the order is received from the staff terminal 4, the order support system 1 does not give the user the privilege corresponding to the order.

As a result, when the user himself uses the user terminal 3 to place an order (self-order), the user can receive a privilege (for example, a discount service). Also, since accounting information (see FIGS. 11 and 12) including privilege information on the privilege is output, the user can easily recognize that the privilege has been obtained by self-ordering. On the other hand, if the user places an order (staff order) through a staff member, the user cannot receive benefits (for example, discount service). In addition, since the accounting information (see FIG. 7) including the specific information F4 indicating that the privilege cannot be received is output, the user cannot receive the privilege with the staff order, and the user cannot receive the privilege with the self-order. It can be easily recognized that it can receive In this way, the benefits of self-ordering can be conveyed to each user, so that the use of self-ordering can be promoted. In addition, it becomes possible to reduce the work burden on the staff of the facility and reduce personnel expenses.

In addition, since the staff receives orders from the staff terminal 4 less frequently, it is possible to reduce communication traffic related to processing between the staff terminal 4 and the order support device 2 and to effectively use computer resources.

The order support system of the present invention is not limited to the above-described embodiments. An order support system 1 according to another embodiment of the present invention will be described below.

As another embodiment of the present invention, the privilege processing unit 214 may give the privilege to the user when the reception processing unit 212 receives the order from the user terminal 3 during a predetermined time slot. For example, during busy times such as lunchtime, the staff are so busy that it becomes difficult for them to take orders from users. Therefore, in order to reduce the work burden on staff, the use of self-ordering is promoted during busy hours. Specifically, the privilege processing unit 214 gives the privilege to the user when the reception processing unit 212 receives the order from the user terminal 3 during the busy hours. Further, the privilege processing unit 214 does not give the privilege to the user when the reception processing unit 212 receives the order from the user terminal 3 during a time zone other than the busy time zone.

In addition, the privilege processing unit 214 uses the discount amount or discount rate when the reception processing unit 212 receives the order from the user terminal 3 during the busy time zone during the time zone other than the busy time zone. It may be set higher than the discount amount or discount rate when the order is received from the user terminal 3. That is, the privilege processing unit 214 may provide the user with the privilege according to the time period when the reception processing unit 212 receives the order from the user terminal 3 . The privilege processing unit 214 may set different discount amounts or discount rates for each of a plurality of time periods.

In addition, as shown in FIG. 14, the output processing unit 215 may display discount-related information E32 indicating that a discount is applied when the self-ordering is used during the busy hours on the checkout page P34. . The output processing unit 215 also outputs the specific information F4 indicating that the discount is applied when the self-ordering is used during the busy hours, in the accounting receipt P44 corresponding to the user who used the staffing order. You may

Here, the busyness of staff may affect the number of staff on the day. For example, when the number of staff (staff ratio) to the number of users (customers) is small, the restaurant is more likely to become busy than when the number of staff to the number of users (customers) is large. Therefore, as another embodiment, when the reception processing unit 212 receives the order from the user terminal 3 when the number of staff members is a predetermined number or less or the staff ratio is a predetermined value or less, the privilege processing unit 214 Benefits may be given to users. Further, the privilege processing unit 214 may give the user the privilege corresponding to the number of staff members or staff ratio when the reception processing unit 212 receives the order from the user terminal 3 . For example, the privilege processing unit 214 increases the discount amount or discount rate as the number of staff members is smaller or as the ratio of staff members is lower. As a result, it is possible to promote the use of the self-ordering system when the number of staff members is small.

In addition, the busyness of the staff may affect the availability of seats (vacancy rate) on the day. For example, the lower the vacancy rate, the more likely the staff will be busy. Therefore, as another embodiment, the privilege processing unit 214 gives the user the privilege according to the vacancy rate or the number of vacant seats of the restaurant when the reception processing unit 212 receives the order from the user terminal 3. may Further, the privilege processing unit 214 may give the privilege to the user when the vacancy rate or the number of vacant seats of the restaurant when the reception processing unit 212 receives the order from the user terminal 3 is equal to or less than a predetermined value. good. For example, the privilege processing unit 214 increases the discount amount or discount rate as the vacant seat rate or the number of vacant seats in the restaurant decreases. As a result, when the store is crowded, it is possible to promote the use of the self-ordering.

In addition, the busyness of staff may affect the order status of users (the number of orders and the frequency of orders). For example, the greater the number of orders placed by the user, the more likely the staff will become busy. Therefore, as another embodiment, the privilege processing unit 214 may give the user the privilege according to the number of orders received from the user terminal 3 by the reception processing unit 212 . Further, the privilege processing unit 214 may give the privilege to the user when the number of orders received from the user terminal 3 by the reception processing unit 212 is equal to or greater than a predetermined number. For example, the privilege processing unit 214 increases the discount amount or discount rate as the number of orders by the user increases. Further, for example, the privilege processing unit 214 may increase the discount amount or discount rate as the user's order frequency increases.

In addition, the output processing unit 215 may display discount-related information E32 indicating that the larger the number of orders by the user, the higher the discount amount or discount rate on the checkout page P34. In addition, the output processing unit 215 also outputs specific information F4 indicating that the larger the number of orders by the user, the higher the discount amount or discount rate in the accounting receipt P44 corresponding to the user who used the staff order. You may As a result, it is possible to promote the use of the self-ordering when the number of orders is large and the customer is in a busy state.

Also, the busyness of the staff may affect the contents of the user's order. For example, when the user orders a drink menu from the staff, the work burden on the staff is light. On the other hand, for example, when a user orders a course menu from a staff member, the staff member has to ask or confirm the dishes included in the course menu with the user, which increases the work load. In this way, the work burden on the staff changes according to the content of the order. Therefore, considering the workload of the staff, it is desirable to have the users use the self-ordering system for menus that require frequent interaction with the users. Therefore, as another embodiment, the privilege processing unit 214 may provide the user with the privilege corresponding to the content or type of the ordered product received from the user terminal 3 by the reception processing unit 212 . Further, the privilege processing unit 214 may give the privilege to the user when the ordered product received from the user terminal 3 by the reception processing unit 212 is a specific product. Also, the privilege processing unit 214 may set a discount rate or a discount amount for each menu.

Further, the output processing unit 215 may display discount-related information E32 indicating that a discount is applied according to the details of the order on the checkout page P34. In addition, the output processing unit 215 may also output specific information F4 indicating that a discount is applied according to the details of the order on the accounting receipt P44 corresponding to the user who used the staff order. As a result, it is possible to promote the use of the self-ordering system and reduce the workload of the staff.

Further, as another embodiment, when the reception processing unit 212 receives the order from the user terminal 3, the privilege processing unit 214 provides the privilege according to the number of visits to the restaurant by the user (number of visits). You can give it to the user. For example, the privilege processing unit 214 increases the discount amount or discount rate as the number of times the user visits the store increases. In addition, the output processing unit 215 may display discount-related information E32 indicating that the discount amount or discount rate increases as the number of times the user visits the store increases on the checkout page P34. In addition, the output processing unit 215 also outputs specific information indicating that the greater the number of times the user visits the store, the higher the discount amount or discount rate is on the accounting receipt P44 corresponding to the user who used the staff order. may As a result, it is possible to increase the number of users who use the self-ordering system, thereby promoting the use of the self-ordering system and further improving the operational efficiency and profit rate of the restaurant.

As another embodiment, the reception processing unit 212 may cause the user terminal 3 to display information about the current privilege. For example, as shown in FIG. 15, the reception processing unit 212 displays the current discount rate on the top page P31 when ordering by self-ordering. Further, the reception processing unit 212 may notify the user terminals 3 of all the users in the store of the information on the benefits given by using the self-order, the information on the discount rate, and the like. In addition, the reception processing unit 212 may cause the self-ordering terminal installed at each table to display information such as information on benefits given by using the self-ordering, information on the discount rate, and the like. The reception processing unit 212 may output the discount rate to the user terminal 3 according to information such as the current time zone, vacancy rate, number of staff, number of users, number of orders, frequency of orders, number of visits, etc. . The reception processing unit 212 may change the discount rate in real time based on these pieces of information. As a result, it is possible to make the user aware of the privilege, thereby promoting the use of the self-ordering.

In each of the above-described embodiments, an example in which a user orders food and drink at a restaurant was given, but the facility of the present invention is not limited to a restaurant and may be a retail store. The object is not limited to an object and may be an article. For example, when a user who uses a retail store purchases an article and the user himself/herself orders the article, the control section 21 gives the privilege to the user. On the other hand, when the user orders the item from the staff, the control unit 21 does not give the privilege to the user.

In addition, the facility can accept orders from users inside the facility by the staff, and orders (pre-orders, etc.) from the user terminals 3 of users outside the facility through the Internet (ordering site). It may be a facility where it is possible. For example, when a user outside a restaurant uses the user terminal 3 to order food from the order site, the control unit 21 gives the privilege to the user. Note that the control unit 21 may give the privilege on the condition that the user visits the restaurant and receives the ordered product. On the other hand, when the user in the restaurant orders food and drink from the staff, the control unit 21 does not give the privilege. As a result, it is possible to reduce the work burden on the facility staff.

The order support system according to the present invention includes a reception processing unit 212 capable of receiving orders from each of the staff terminal 4 operated by the staff of the facility providing the product and the user terminal 3 operated by the user of the facility; When the processing unit 212 receives the order from the user terminal 3, a privilege processing unit 214 that gives the user a privilege corresponding to the order; and an output processing unit 215 capable of outputting accounting information including accounting information. Further, an order support method according to the present invention includes a receiving step capable of receiving an order from each of a first operating terminal operated by a staff member of a facility that provides a product and a second operating terminal operated by a user of the facility; When the receiving step receives the order from the second operation terminal, a giving step of giving the user a privilege corresponding to the order; and an output step capable of outputting information by one or more processors.

1: order support system 2: order support device 3: user terminal 4: staff terminal 211: display processing unit 212: reception processing unit 213: order processing unit 214: privilege processing unit 215: output processing unit 216: accounting processing unit E31 : Discount information E32 : Discount-related information

Claims (5)

a reception processing unit capable of receiving an order from each of a first operation terminal operated by a staff of a facility that provides products and a second operation terminal operated by a user of the facility;
When the reception processing unit receives an order of the user from the second operation terminal, a privilege corresponding to the order is given to the user , and the reception processing unit receives the user from the first operation terminal. a privilege processing unit that does not give the user the privilege corresponding to the order when the order of
an output processing unit capable of outputting accounting information including privilege information relating to the privilege granted by the privilege processing unit;
with
The output processing unit outputs accounting information including specific information indicating that the privilege is not given to the user when the reception processing unit receives the user's order from the first operation terminal, outputting accounting information that does not include the specific information when all the orders of the user received by the reception processing unit are orders received from the second operation terminal;
Order support system. The output processing unit is
displaying the privilege information on a checkout screen of the second operation terminal when the reception processing unit receives the user's order from the second operation terminal;
displaying the specific information on a checkout screen of the second operation terminal when the reception processing unit receives the order of the user from the first operation terminal;
not displaying the specific information on the accounting screen of the second operation terminal when all the orders of the user accepted by the reception processing unit are orders accepted from the second operation terminal;
The order support system according to claim 1. The output processing unit is
displaying the privilege information on an accounting receipt output from an accounting terminal when the reception processing unit accepts the user's order from the second operation terminal;
displaying the specific information on an accounting receipt output from an accounting terminal when the acceptance processing unit accepts the user's order from the first operation terminal;
When all the orders of the user received by the reception processing unit are orders received from the second operation terminal, the specific information is not displayed on the accounting receipt output from the accounting terminal,
3. The order support system according to claim 1 or 2. a reception step capable of receiving an order from each of a first operation terminal operated by a staff of a facility that provides the product and a second operation terminal operated by a user of the facility;
When the user's order is received from the second operating terminal in the receiving step, a privilege corresponding to the order is given to the user , and the user's order is received from the first operating terminal in the receiving step. a granting step of not granting the privilege corresponding to the order to the user when the
an output step capable of outputting accounting information including privilege information relating to the privilege granted by the granting step;
An order support method in which one or more processors execute
In the output step, when the user's order is received from the first operation terminal in the reception step, accounting information including specific information indicating that the privilege is not granted to the user is output, and the reception is performed. outputting accounting information that does not include the specific information when all the orders received from the user in step are orders received from the second operation terminal;
Order assistance method. a reception step capable of receiving an order from each of a first operation terminal operated by a staff of a facility that provides the product and a second operation terminal operated by a user of the facility;
When the user's order is received from the second operating terminal in the receiving step, a privilege corresponding to the order is given to the user , and the user's order is received from the first operating terminal in the receiving step. a granting step of not granting the privilege corresponding to the order to the user when the
an output step capable of outputting accounting information including privilege information relating to the privilege granted by the granting step;
An order support program for causing one or more processors to execute
In the output step, when the user's order is received from the first operation terminal in the reception step, accounting information including specific information indicating that the privilege is not granted to the user is output, and the reception is performed. outputting accounting information that does not include the specific information when all the orders received from the user in step are orders received from the second operation terminal;
Order Assistance Program.

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