JP6713075B2 - Self-order system, self-order management method, and program - Google Patents

Description

The present invention relates to a self-order system, a self-order management method, and a program in a restaurant.

In recent years, many restaurants have introduced a self-order system in which a user operates a terminal or the like to input an order by himself/herself (for example, Patent Document 1). In a conventional self-order system, order information input from a terminal or the like is notified to a kitchen and cooking is started.

Also, a system in which a customer purchases a meal ticket for a dish that he/she wants to order at a ticket vending machine is also used in many restaurants (for example, Patent Document 2). In the system of the ticket vending machine, cooking is started by the customer giving the issued meal ticket to the employee or by notifying the kitchen of the ticket issuing information.

JP, 2008-65636, A JP, 2005-202910, A

In the conventional self-order system, accounting is performed collectively at the cash register after meals are completed. For this reason, it was necessary for the employees to handle the accounting.

In addition, the ticket vending machine system has inconvenience for users, such as being unable to place orders while slowly looking at the menu at the table, or being occupied with seats while purchasing a meal ticket. .. In addition, when an additional order is placed, the meal ticket must be purchased again with the meal ticket machine, which is not convenient for the additional order.

Therefore, an object of the present invention is to provide a self-order system that makes the business of a restaurant more efficient and is highly convenient for users.

The self-order system according to the present invention is a self-order system for managing orders at restaurants,
An order terminal installed in each table and accepting the input of orders in the table,
An order management server that manages the received order information for each table,
And a settlement machine that executes automatic settlement according to the order contents,
The payment machine is
Accepting the input of the table identification information, executing the automatic settlement based on the order information of the table corresponding to the table identification information acquired from the order management server,
The order management server is
Upon receiving a settlement processing completion notification from the settlement machine, the settlement information is sent to the device installed in the kitchen.

The self-order management method according to the present invention is a self-order management method for managing orders at a restaurant,
A step in which an order terminal installed in each table receives an input of an order in the table,
A settlement machine receives the order information input via the order terminal and table identification information of a corresponding table,
A step in which the settlement machine receives an input of the table identification information and executes automatic settlement based on order information in a corresponding table;
A device installed in the kitchen receives the order information for which the settlement has been completed by the settlement machine.

A program according to the present invention is a computer that manages orders at restaurants,
An order receiving unit that receives order information in the table via an order terminal installed in each table,
An accounting information transmission unit that transmits the received order information for each table to the settlement machine,
Upon receiving the settlement completion notification from the settlement machine, the order information notifying unit for notifying the order information of which the settlement has been completed to the device installed in the kitchen.

ADVANTAGE OF THE INVENTION According to this invention, while improving the efficiency of the business of a restaurant, a self-order system with high convenience for a user can be provided.

The block diagram which shows the structure of the self-order system 1 by embodiment of this invention. The whole figure of the settlement machine 30 by the embodiment of the present invention. The block diagram which shows the function structure of the order management server 10 by embodiment of this invention. FIG. 5 is a sequence diagram of order acceptance processing by the self-order system 1 according to the embodiment of the present invention. The figure which illustrates the number tag with which the table was equipped according to embodiment of this invention.

Next, modes for carrying out the present invention will be described in detail with reference to the drawings.
FIG. 1 is a block diagram showing a configuration of a self-order system 1 according to an embodiment of the present invention. As shown in FIG. 1, the self-order system 1 includes an order management server 10, an order terminal 20, a settlement machine 30, and a kitchen printer (apparatus) 40. The order management server 10 is connected to the order terminal 20, the settlement machine 30, and the kitchen printer 40 via the communication network N. The communication network N is, for example, the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), another communication line, or a combination thereof. It does not matter whether it is wired or wireless. As an example, a plurality of order terminals 20, a settlement machine 30, and a kitchen printer 40 are connected to a LAN in one store, and these are connected via the router to the order management server 10 installed outside the store via the Internet.

In this embodiment, the self-order system 1 manages from order reception to accounting at a restaurant. However, the present invention is not limited to this example, and can be applied to order management in various stores, companies, shops, and the like.

The order management server 10 is a general-purpose computer. The order management server 10 does not have to be one computer, and may be composed of a plurality of computers distributed on the communication network N.

The order terminal 20 is installed at each table of the restaurant, and is connected to the order management server 10 and data via the communication network N such as a tablet terminal, a smartphone, a personal digital assistant (PDA), a personal computer (PC), and a notebook PC. It is possible to use any terminal device capable of sending and receiving. The order terminal 20 includes a processor, various operation buttons, a touch panel, an input device such as a keyboard and a mouse, a display device such as a liquid crystal display, a communication interface for connecting to the communication network N, a disk drive or a semiconductor memory (ROM, RAM, etc.). It is equipped with storage resources such as.

The settlement machine 30 is installed on the floor of a restaurant, and as shown in FIG. 2, a controller (not shown), a communication interface (not shown), a bar code reader 31, a display monitor 32, and a cash settlement means 33. , A credit card reader (not shown). The cash settlement means 33 is a mechanism that receives cash from the cash insertion port and discharges the change to the change receiving port.

The kitchen printer 40 is installed in the kitchen of a restaurant and includes a controller, a communication interface, and an order slip printing means (printer). The kitchen printer 40 is an example of a device that is installed in the kitchen of a restaurant and outputs the ordered order. Any device that can output the ordered order may be used. For example, the kitchen printer 40 may be replaced with a terminal device such as a tablet terminal so that the ordered order is displayed on the screen of the terminal device.

FIG. 3 is a block diagram showing the functional configuration of the order management server 10.
As shown in FIG. 3, the order management server 10 includes a control device 11 and a storage device 12. The control device 11 includes, as hardware, a CPU, a memory such as a ROM and a RAM, an input interface, an output interface, a communication interface, and a bus connecting these. The control device 11 realizes various functions by the CPU executing programs stored in the ROM or the like. The functional modules implemented by the control device 11 include an order receiving unit 111, a transaction information transmitting unit 112, and an order content notifying unit 113.

The storage device 12 is a hard disk drive or the like, and has an order management table 121 mounted therein. One record of the order management table 121 includes information such as table number “1”, order content “curry and rice (number of orders: 1)”, checkout “done”, kitchen instruction “done”.

Next, the order acceptance process by the self-order system 1 will be described with reference to the sequence diagram of FIG.

First, the customer guided to the table operates the order terminal 20 provided on the table to place an order (step S11). A menu is displayed on the display device of the order terminal 20, and the customer places an order by operating the selection button of each dish to select the dish and further inputting the number of orders.

When the customer completes the order by operating the order completion button or the like (step S12: YES), order information is transmitted to the order management server 10 (step S13). The order information includes information on the table number and order details (food and order quantity).

The order management server 10 transmits the received order information to the settlement machine 30 (step S14). Further, the order management server 10 newly adds one record to the order management table 121 based on the received order information. "Unfinished" is recorded in the accounting of the record, and "unfinished" is recorded in the kitchen instruction.

When the customer finishes ordering, he/she goes to the installation place of the settlement machine 30 with the number tag attached to the table. FIG. 5: is a figure which illustrates a number tag. As shown in FIG. 5, the table number and the bar code C (table identification information) are printed on the number tag. The bar code C includes information on the table number printed on the number tag. The customer causes the barcode reader 31 of the settlement machine 30 to read the barcode C printed on the number tag.

When the barcode is read (step 15: YES), the settlement machine 30 extracts the information of the table number and calculates the settlement amount based on the order information of the corresponding table number received from the order management server 10 ( Step S16). Note that the settlement amount may be calculated by the order management server 10 and may be included in the order information and transmitted to the settlement machine 30.

The settlement machine 30 displays the settlement amount and a message prompting the settlement on the display monitor 32 (step S17). The customer pays in cash through the cash paying means 33 or causes the credit card reader to read the credit card to complete the payment.

When the settlement is completed (step S18: YES), the settlement machine 30 transmits a settlement completion notification to the order management server 10 (step S19). The table number is included in the settlement completion notification.

Upon receiving the settlement completion notification, the order management server 10 transmits the order information of the corresponding table number stored in the order management table 121 to the kitchen printer 40 (step S20). In addition, the accounting of the corresponding record is updated to “complete” and the kitchen instruction is updated to “complete”.

The kitchen printer 40 prints an order slip based on the received order information (step S21).

After paying the bill, the customer returns to his seat and waits for the food to be served. Further, the order terminal 20 can be operated to place an additional order again. When an additional order is placed, the customer makes the settlement with the settlement machine 30 again. When the settlement is completed, the order information is transmitted to the kitchen printer 40 and cooking is started.

As described above, according to the present embodiment, when the customer places an order using the order terminal 20, the order information is supplied to the checkout machine 30, and when the customer finishes the payment using the checkout machine 30, the kitchen. Will be notified of order information. As a result, the restaurant side does not have to handle the order listening and accounting by the employee, so not only can labor costs be suppressed, but there is also the concern that the hand washing after touching cash each time accounting will be rough. Disappear. In addition, since humans do not have to manage cash, mistakes such as counting mistakes can be prevented. In particular, in a small-scale shop with few employees or a shop where one person cooks to serve customers, it is possible to concentrate on cooking in the kitchen. Furthermore, after the customer places an order, the ordered order is not transmitted to the kitchen printer 40 unless the customer completes the accounting for the order. Therefore, the food actually cooked in the kitchen is limited to the food that has been settled. become.

Also, for customers, after they have settled the payment, they can place an order again at the table at any time, making it easier to make additional orders, and the system of meal tickets and the pre-accounting system used in cafes, etc. Compared with, it has the effect of improving the average cost per customer.

In the present embodiment, the order information input at the order terminal 20 is transmitted to the order management server 20, and the order information is transmitted from the order management server 20 to the settlement machine 30. It may be sent directly to 30. Further, the order information may be transmitted from the settlement machine 30 to the kitchen printer 40 after the transaction is completed.

In addition, in the present embodiment, the customer performs the settlement using the settlement machine 30 installed on the floor of the restaurant, but the settlement can be performed using a mobile terminal such as a smartphone owned by the customer. May be. Specifically, when the customer places an order and then selects “cashless accounting” on the order terminal 20, the payment method is displayed, and when the payment method is selected, the QR code (registered trademark) is displayed and the smartphone of the user is displayed. By making an individual payment using, electronic payment is executed based on the order information acquired from the order management server 20, and when the payment is completed, the order information is transmitted to the kitchen printer 40 and cooking is started. Good.

(Payment using a prepaid card)
In the above-mentioned embodiment, after the customer places an order using the order terminal 20 at the table and then uses the settlement machine 30 to make the settlement, a dedicated prepaid card is charged in advance with a certain amount of money. By setting it, it is possible to avoid having to settle each time an order is placed. Hereinafter, the settlement method using the prepaid card will be specifically described.

Before placing an order, the customer charges a predetermined amount to a dedicated prepaid card using the settlement machine 30. The prepaid card is placed at a store or near the settlement machine 30. The customer inserts a prepaid card from a predetermined card insertion slot of the settlement machine 30 and operates a touch panel or the like to specify a desired charge amount. Further, cash corresponding to the designated charge amount is input from the cash settlement means 33. The credit card can also be used for charging.

The customer receives the prepaid card charged by the settlement machine 30 and places an order at the table. When the customer registers (links) his or her own prepaid card in the order terminal 20, the order management server 20 manages the information of the prepaid card for each table, and the order terminal 20 charges the prepaid card ( The balance is displayed. The table number and the prepaid card can be associated with each other by, for example, reading the bar code on the back surface of the prepaid card with the order terminal 20.

When the customer places an order using the order terminal 20, the order information is transmitted to the order management server 10, and the charge corresponding to the order is reduced from the prepaid card. Further, the remaining card amount displayed on the order terminal 20 is also updated to the reduced amount. When the reduction processing from the prepaid card is completed, the order information is transmitted from the order management server 10 to the kitchen printer 40.

The customer can repeatedly place an order until the balance of the prepaid card becomes zero. Further, when the balance is insufficient, the order can be further placed by recharging using the settlement machine 30.

Further, when the customer leaves the store, the bar code reader 31 of the settlement machine 30 is caused to read the bar code C printed on the number tag, and the balance based on the balance information of the prepaid card received from the order terminal 20. Is refunded from the cash settlement means 33. After payment, the prepaid card may be returned to the store. You can also take it home without paying and use it the next time you visit the store.

Further, when one table is used by a plurality of people, one prepaid card may be used at the table, or a plurality of prepaid cards (for example, one for one person) may be used. In this case, the order terminal 20 displays the balance of the plurality of prepaid cards. An avatar (character) can be set for each card, and the balance of the card is displayed next to the avatar on the order terminal 20. The customer can distinguish his or her card and confirm the balance by the avatar displayed on the order terminal 20. In addition, the customer, when placing an order, selects the avatar corresponding to his or her prepaid card and enters the order details, so that the customer can pay for his or her order using his or her prepaid card. You can When using one prepaid card at the table, the split bill can be easily calculated by referring to the order history at the order terminal 20.

As described above, by charging the prepaid card with a certain amount of money in advance, it is possible to save the trouble of going to the settlement machine 30 and making an account every time an order is made. In particular, a store such as an izakaya, which often makes multiple additional orders, is highly effective, and the convenience of the user is enhanced, which leads to an increase in the number of orders.

Further, when using the prepaid card, since the transaction has been completed in advance, it is possible to issue a cooking instruction to the kitchen (kitchen printer 40) immediately after the order management server 20 receives the order. As a result, it is possible to shorten the time from ordering to provision of food.

Also, one prepaid card can be used at the table, and one card can be used for each person, so it is possible to select the most convenient method according to the convenience of the customer. it can. For example, if you come to the store with your family, you may use one card, or if you come to your friends with each other, each person may have a prepaid card for later split bill calculation. No need to do.

In addition, when leaving the store, the prepaid card may be settled and the remaining amount may be received, or the card may be brought back with the remaining amount and used next time. By allowing the card to be brought back, it is possible for the store side to increase the possibility of being a repeater.

The present invention is not limited to the above-described embodiments, and can be implemented in various other forms without departing from the gist of the present invention. Therefore, the above embodiments are merely examples in all respects, and should not be construed as limited. For example, the processing steps described above can be arbitrarily changed in order or executed in parallel as long as the processing content does not conflict.

DESCRIPTION OF SYMBOLS 1... Self-order system 10... Order management server 11... Control device 12... Storage device 20... Order terminal 30... Settlement machine 31... Bar code reader 32... Display monitor 33... Cash settlement means 40... Kitchen printer 111... Order reception unit 112 ...Accounting information transmission unit 113...Order content notification unit 121...Order management table

Claims (3)

A self-order system for managing orders at restaurants,
An order terminal installed in each table and accepting the input of orders in the table,
An order management server that manages the received order information for each table,
And a settlement machine that executes automatic settlement according to the order contents,
The payment machine is
Accepting the input of the table identification information, executing the automatic settlement based on the order information of the table corresponding to the table identification information acquired from the order management server,
The order management server is
Upon receiving the settlement completion notification from the settlement machine, notify the device installed in the kitchen of the order information for which settlement has been completed,
The table identification information is code information printed on a card installed in each table, and the settlement machine reads the code information with a reading unit to obtain the table identification information ,
The order management server is
When the information of the prepaid card associated with the table identification information is registered,
Based on the order information received from the table, while reducing the charge from the remaining amount of the prepaid card, notify the order information to the device installed in the kitchen,
Display the latest balance of the prepaid card on the order terminal,
When a plurality of prepaid cards associated with the table identification information are registered,
On the order terminal, the balance of the prepaid card is displayed together with the image set on each prepaid card,
In the order terminal, after accepting an operation of selecting one of the images, by accepting the order, the charge corresponding to the order is reduced from the balance of the prepaid card corresponding to the selected image, self-order system. The payment machine is
When the information of the prepaid card associated with the table identification information is registered,
Acquired from the order management server, based on the order information table corresponding to the table identification information, it executes a process to refund the balance of the prepaid card, self-order system according to claim 1. A self-order management method for managing orders at restaurants,
A step in which an order terminal installed in each table receives an input of an order in the table,
A settlement machine receives the order information input via the order terminal and table identification information of a corresponding table,
A step in which the settlement machine receives an input of the table identification information and executes automatic settlement based on order information in a corresponding table;
A device installed in the kitchen includes a step of receiving order information for which payment has been completed in the payment machine,
The table identification information is code information printed on a card installed in each table, and the settlement machine reads the code information with a reading unit to obtain the table identification information ,
When the information of the prepaid card associated with the table identification information is registered,
Based on the order information received from the table, while reducing the charge from the remaining amount of the prepaid card, notify the order information to the device installed in the kitchen,
Display the latest balance of the prepaid card on the order terminal,
When a plurality of prepaid cards associated with the table identification information are registered,
On the order terminal, the balance of the prepaid card is displayed together with the image set for each prepaid card,
In the order terminal, after accepting an operation of selecting one of the images, by accepting the order, the charge corresponding to the order is reduced from the balance of the prepaid card corresponding to the selected image, self-order Management method.