JP2022028165A - Information processing apparatus, information processing method, and program - Google Patents

Abstract

To provide an information processing apparatus that can achieve a flexible order of commodities.SOLUTION: An information processing apparatus comprises: an order receiving unit 103 that receives, from a collective menu including two or more menu items associated with a store identifier for identifying any one store from among two or more stores, order information corresponding to one menu item in association with a first store identifier for identifying a store where a user stays; and an order transmitting unit 104 that transmits the order information received by the order receiving unit 103 together with the first store identifier to a store device 3 that corresponds to the store identifier corresponding to the menu item corresponding to the order information.SELECTED DRAWING: Figure 1

Description

The present invention relates to an information processing apparatus or the like used for ordering a product.

It has been known that a customer can order a product using a mobile information terminal such as a smartphone and can confirm the ordered food and drink and the amount thereof by the conventional technique (see, for example, Patent Document 1).

Japanese Unexamined Patent Publication No. 2016-139292 (page 1, FIG. 1, etc.)

However, in the past, there was a problem that only the products in the store where the user was located could be ordered, and the products could not be ordered flexibly. For example, in the past, a user in one store could not order and order products from another store.

The information processing apparatus of the present invention obtains order information corresponding to one menu item from a set menu including two or more menu items associated with a store identifier that identifies any one of the two or more stores. , The order receiving unit that receives the order information in association with the first store identifier that identifies the store where the user is located, and the order information received by the order receiving unit, together with the first store identifier, the store that corresponds to the menu item corresponding to the order information. It is an information processing device including an order transmission unit for transmitting to a store device corresponding to an identifier.

With such a configuration, it is possible to place an order for a product at a store other than the store where the user is located, and it is possible to realize a flexible order for the product.

Further, the information processing device of the present invention identifies a store in which a user is located from a menu storage unit in which a set menu corresponding to any one of two or more store identifiers is stored in the information processing device. The set menu corresponding to the first store identifier may be further provided with a menu transmission unit for transmitting to the user terminal of the user.

With such a configuration, it is possible to easily obtain an appropriate menu for ordering a product from a store other than the store where the user is located.

Further, the information processing apparatus of the present invention further includes a settlement unit that performs settlement processing related to settlement corresponding to the order information received by the order receiving unit in the information processing apparatus, and the settlement unit corresponds to the first store identifier. The first settlement process corresponding to the order information corresponding to the attached menu item and the settlement process corresponding to the order information corresponding to the menu item corresponding to the store identifier different from the first store identifier. The one settlement process may be performed with a second settlement process which is a different settlement process.

With such a configuration, it is possible to appropriately make a payment to a store in which the user is located and a payment to a store other than the store in which the user is located.

Further, in the information processing apparatus of the present invention, the timing of settlement may be different between the first settlement process and the second settlement process in the information processing apparatus.

With such a configuration, it is possible to make a payment to a store in which the user is located and a payment to a store other than the store in which the user is located at a timing suitable for each.

Further, in the information processing device of the present invention, the payment means may be different between the first payment processing and the second payment processing in the information processing device.

With such a configuration, it is possible to make a payment to a store in which the user is located and a payment to a store other than the store in which the user is located by a payment method suitable for each.

Further, in the information processing device of the present invention, in the information processing device, the settlement unit calculates the total amount of money for each store by using the amount information corresponding to one or more order information corresponding to each of two or more store identifiers. However, payment processing may be performed for each store identifier.

With such a configuration, payment processing can be performed for each store.

Further, in the information processing device of the present invention, in the information processing device, the settlement unit calculates the total amount using the amount information corresponding to two or more order information corresponding to one user, and uses the first store identifier. The first is performed by performing payment processing for inputting the amount indicated by the total amount to the identified store, and using the amount information corresponding to one or more order information corresponding to the store identifier other than the first store identifier. The payment process for paying the amount indicated by the amount information may be performed from the store identified by the store identifier to the store identified by the store identifier.

With such a configuration, payments to stores other than the store where the user is located can be performed together with payments to the store where the user is located, and the convenience of payment can be improved.

According to the information processing apparatus or the like according to the present invention, flexible ordering of products can be realized.

Block diagram of the information processing system according to the embodiment of the present invention A flowchart illustrating an example of the operation of the information processing device. A flowchart illustrating a second example of the operation of the information processing apparatus. A flowchart illustrating a third example of the operation of the information processing apparatus. Conceptual diagram of the information processing system The figure which shows the menu management table of the information processing apparatus. The figure which shows the display example of the set menu by the same user terminal (FIG. 7 (a), FIG. 7 (b)) The figure which shows the unsettled order management table of the information processing apparatus (FIG. 8 (a), 8 (b)) The figure which shows the unsettled order management table of the information processing apparatus A diagram showing an example of the appearance of the computer system Diagram showing an example of the configuration of the computer system

Hereinafter, embodiments of the information processing apparatus and the like will be described with reference to the drawings. In addition, since the components with the same reference numerals perform the same operation in the embodiment, the description may be omitted again.

(Embodiment)
FIG. 1 is a block diagram of the information processing system 1000 according to the present embodiment.

The information processing system 1000 includes an information processing device 1, 1 or 2 or more user terminals 2, and 1 or 2 or more store devices 3. The information processing device 1 and one or more user terminals 2 are connected via, for example, a wireless or wired communication line. The information processing device 1 and one or more store devices 3 are connected via, for example, a wireless or wired communication line. For example, the information processing device 1 and one or more user terminals 2 are wirelessly connected by a network such as the Internet. For example, the information processing device 1 and one or more store devices 3 are connected by wire via a network such as the Internet. Here, a case where the number of the user terminal 2 and the store device 3 is 3 or more is shown as an example.

The information processing device 1 includes a menu storage unit 101, a menu transmission unit 102, an order reception unit 103, an order transmission unit 104, a settlement unit 105, a request reception unit 106, and an order storage unit 107.

The user terminal 2 includes a terminal receiving unit 201, a terminal storage unit 202, a terminal display unit 203, a terminal receiving unit 204, and a terminal transmitting unit 205.

The information processing device 1 is usually a server device. For example, the information processing device 1 is a cloud server or an ASP (application server device). The information processing device 1 does not have to be a server device, and may be, for example, a device similar to the user terminal 2. The information processing device 1 is realized by, for example, a computer or the like.

The menu storage unit 101 stores one or more set menus. The collective menu is a menu including two or more menu items corresponding to a store identifier that identifies any one of the two or more stores. The menu is, for example, used for ordering products in a store. The menu item is, for example, an item for accepting an order for a product. For example, each menu item is associated with a product identifier of the product to be provided. The set menu is, for example, a menu displayed on a monitor or the like on a user terminal 2 or the like. The set menu may be, for example, information for outputting the set menu.

The store identifier is, for example, a code associated with the store, a store name, a store email address, a telephone number, or the like. Further, the store identifier may be, for example, an IP address of the store device 3 corresponding to the store indicated by the store identifier, address information such as a MAC address, or a unique code associated with the store device 3. However, the store identifier is not limited to the above information as long as it is information that can identify the store.

Each menu item included in the set menu is, for example, a menu used for ordering a product provided in a store identified by a store identifier associated with each menu item. Each menu item included in the set menu is associated with, for example, a product provided in a store identified by a store identifier associated with each menu item. Usually, each menu item of the set menu is further associated with the product identifier of the product provided in the store identified by the store identifier associated with each menu item. However, if there is only one product offered at the store indicated by the one store identifier associated with the menu item of the one set menu, the products that can be ordered by this one store identifier can be ordered. Since it can be specified, the menu item associated with this store identifier does not have to be associated with the product identifier or the like of the product that can be ordered by specifying the menu item.

The menu item corresponding to the store identifier may be, for example, directly associated with the store identifier or indirectly associated with the store identifier. For example, each menu item is associated with a menu item identifier which is an identifier of each menu item, and this menu item identifier is associated with a store identifier corresponding to each menu item, so that the menu item and the menu item are associated with each other. It may be indirectly associated with the store identifier. The menu item identifier is, for example, a unique code associated with the menu item. For example, each menu item of the set menu is associated with a menu item identifier, and information for managing the menu item identifier corresponding to each menu item and the store identifier corresponding to each menu item in association with each other is obtained. It may be stored in a storage unit (not shown) of the information processing device 1. The same applies to the correspondence between the menu item and other information other than the store identifier, such as the product identifier of the product corresponding to the menu item and the price information of the product corresponding to the menu item. The menu item may be associated with information other than the store identifier, such as a product identifier and price information, via the menu item identifier.

The set menu is, for example, information that is used for displaying a set menu and can accept an order for a product corresponding to the specified menu item in response to an operation of designating one or more menu items of the set menu. .. It is preferable that each menu item of the set menu is provided with, for example, a button for accepting an operation for accepting an order from a user. Further, each menu item may be provided with parts such as buttons and fields for receiving information for designating the quantity of products to be ordered. The data structure of the set menu does not matter. It should be noted that the fact that the menu item is associated with the store identifier may be considered, for example, that the product identifier corresponding to the menu item is associated with the store identifier.

The goods here are usually tangible things such as goods, but may be intangible things such as services. The product identifier may be, for example, a unique code associated with the product or a product name. However, the product identifier is not limited to the above information as long as it is information that can identify the product. Further, the product here may be a set of products composed of a plurality of products. For example, the product here may be a set of dishes composed of a plurality of foods and drinks, a cooking course, or the like.

For example, each set menu may be stored in the menu storage unit 101 in association with the store identifier of any of two or more stores. The set menu associated with one store identifier is usually a product identifier used to order a product in this one store identifier.

Hereinafter, in the present embodiment, the case where the store or the like indicated by the store identifier is, for example, a restaurant store will be described as an example. The restaurant is, for example, a restaurant, a dining room, a coffee shop, a tavern, a bar, or the like. When the store is a restaurant, the menu item associated with the store identifier is, for example, a food or drink provided at the restaurant identified by the store identifier. However, the store is not limited to a restaurant store, and may be, for example, a grocery store, a liquor store, a clothing store, a beauty salon, or the like.

It is preferable that the two or more stores associated with the menu items of one set menu and the two or more stores associated with each set menu are, for example, two or more stores located in the vicinity. .. For example, it is preferable that the two or more stores here are stores in the same building, in the same restaurant area, or in the same food court or food mall. For example, the two or more stores here may be a side street where two or more restaurants are gathered. However, the two or more stores are not limited to the two or more stores as described above.

The two or more stores associated with the menu items of the set menu and the two or more stores associated with each set menu are usually two or more stores of the same combination, but may be different stores. ..

The set menu associated with the store identifier has a structure in which the menu item corresponding to the product of the store corresponding to the store identifier is easier to select than the menu item corresponding to the product of one or more other stores. It is preferable that the menu is fresh. The structure that makes it easy to select means that, for example, when a set menu is displayed, the menu item corresponding to the product of the store corresponding to the store identifier becomes the product of one or more other stores. It is arranged at a position that is easier to select than the corresponding menu item, and has an aspect such as a size, a shape, and a color that is easy to select. For example, the menu item of the product of the store corresponding to the store identifier is arranged above the menu item corresponding to the product of one or more other stores, and the collective menu is composed of multiple pages. In this case, the menu item of the product of the store corresponding to the store identifier is placed on the page with the smaller page number, or on the page displayed first when the collective menu is displayed. That is what has been done. In addition, the menu items of the products of the store corresponding to the store identifier are arranged larger than the menu items corresponding to the products of one or more other stores, and are displayed colorfully. You may. Also, while the menu items of the products of the store corresponding to the store identifier are displayed with pictures, the menu items corresponding to the products of one or more other stores are displayed without pictures. May be good.

A non-volatile recording medium is suitable for the menu storage unit 101, but a volatile recording medium can also be used. The same applies to other storage units.

The menu transmission unit 102 transmits a set menu corresponding to the first store identifier that identifies the store in which the user is located to the user terminal 2 of the user. The first store identifier is a store identifier that identifies the store in which the user is located. For example, when the request receiving unit 106 receives information requesting a set menu (hereinafter, may be referred to as a set menu request information) from the user terminal 2, the menu transmitting unit 102 uses the set menu request information. The corresponding set menu is read from the menu storage unit 101 and transmitted to the user terminal 2. The set menu request information is, for example, information having a terminal identifier of the user terminal 2 and information that can identify the store in which the user of the user terminal 2 is located. For example, when the request receiving unit 106 receives the set menu request information, the menu transmitting unit 102 corresponds to the store identifier of the store specified by the information that can identify the store in which the user has the received set menu request information. The attached set menu is read from the menu storage unit 101 and transmitted to the user terminal 2 identified by the terminal identifier of the received set menu request information.

The terminal identifier here is preferably information that can specify, for example, the user terminal 2 that is the transmission destination of the set menu corresponding to the set menu request information. The terminal identifier is, for example, an IP address of the user terminal 2, address information such as a MAC address, or a unique code associated with the user terminal 2. Further, as the terminal identifier of the set menu request information, the e-mail address of the user who uses the user terminal 2, the SMS (short messaging service) account, the SNS (social network service) account, etc., and the corresponding information are supported. A user identifier such as an attached code may be used. Further, the terminal identifier may be a combination of two or more of these.

The information that can identify the store in which the user is located may be, for example, the store identifier of the store in which the user is located, or the location information of the user terminal 2 used by the user. The store identifier may be manually input by the user to the user terminal 2 at the time of entering the store, transmitting the set menu request information, or the like, and is associated with the store identifier in which the user terminal 2 is arranged in the store. It may be obtained by reading the bar code or the like, and it does not matter how the store identifier is obtained. The position information is, for example, coordinates represented by latitude and longitude, or an address. The coordinates are, for example, the coordinates acquired by the user terminal 2 using the position information of a GPS (Global Positioning System), an IP address repeater, or the like. If the user's location information is known, the menu transmission unit 102 or the like of the information processing apparatus 1 can acquire the store identifier of the store in which the user is located by using the store location information associated with the store identifier. Hereinafter, in the present embodiment, the case where the information that can identify the store in which the user is located is the store identifier will be described as an example.

How the menu transmission unit 102 identifies the set menu corresponding to the first store identifier that identifies the store in which the user is located and transmits it to the user terminal 2 is not limited to the above processing. do not have. For example, the request receiving unit 106 receives the set menu request information having the information for designating the set menu corresponding to the first store identifier that identifies the store in which the user is located and the terminal identifier of the user terminal 2. The menu transmission unit 102 may read the set menu designated by the information specifying the set menu from the menu storage unit 101 and transmit it to the user terminal 2 identified by the terminal identifier. The information that specifies the set menu is information such as the file name of the set menu information and the address information such as the URL of the place where the set menu information is stored. The menu transmission unit 102 is realized by, for example, a wired or wireless communication means.

It should be noted that the information processing device 1 transfers the set menu information to the user terminal 2 as in the case where the user terminal 2 already has the set menu information associated with the first store identifier of the store in which the user is located. When not transmitting, the menu storage unit 101 and the menu transmission unit 102 may be omitted.

The user in this embodiment may be an individual or a group.

The order receiving unit 103 receives the order information corresponding to one menu item from the set menu in association with the first store identifier that identifies the store in which the user is located. Receiving order information from a set menu means, for example, receiving order information via set information. The order receiving unit 103 receives order information from the user terminal 2 via, for example, a set menu displayed on the user terminal 2 or the like. The order receiving unit 103 receives, for example, order information for ordering a product corresponding to one or more menu items included in the set menu. The order receiving unit 103 receives, for example, order information for ordering a product corresponding to one or more menu items of the set menu in association with a first store identifier that identifies a store in which the user is located. The user here is, for example, a user who places an order or a user of the user terminal 2 who transmits order information. The first store identifier is a store identifier that identifies the store in which the user is located. For example, the order receiving unit 103 receives the order information transmitted by the user terminal 2 in association with the first store identifier, which is the store identifier of the store in which the user of the user terminal 2 is located.

Receiving the order information in association with the first store identifier may mean, for example, receiving the order information having the first store identifier, and is transmitted in association with the first store identifier. It may be to receive order information. The first store identifier associated with the order information is, for example, the store identifier of the store in which the user of the user terminal 2 who has transmitted the order information is located.

The correspondence between the order information received by the order receiving unit 103 and the first store identifier is usually performed by the user terminal 2 that transmits these information, but may be performed by the order receiving unit 103. For example, when the user enters the store, the user terminal 2 transmits the first store identifier of the entered store and the user identifier to the information processing apparatus 1, and the information processing apparatus 1 performs this. The first store identifier and the user identifier are associated with each other so that they are stored in a storage unit (not shown) as information for managing users in the store, and when the order receiving unit 103 receives the order information, the order information is stored. The user identifier and the corresponding first store identifier may be acquired from the storage unit in which the first store identifier and the user identifier are stored in association with each other, and may be associated with the received order information. In this case, for example, the user terminal 2 may transmit the order information associated with the user identifier, and may not transmit the order information in association with the first store identifier. It should be noted that the user terminal 2 transmits the set menu request information further having the user identifier of the user who uses the user terminal 2, and the first store identifier and the user are obtained from the set menu request information received by the request receiving unit 106. The identifier may be acquired and associated with it, and stored in a storage unit (not shown) as information for managing the user in the store as described above. Of the pairs of the first store identifier and the user identifier accumulated here, it is preferable to delete the pair having the user identifier of the user who left the store. For example, when the reception unit or the like (not shown) receives the information indicating that the user leaves the store and has the user identifier of the user, the first store identifier and the user identifier accumulated here are used. Of the sets, the set having the same user identifier as the received information is preferably deleted. Information indicating that the user leaves the store may be hereinafter referred to as user exit information.

Order information is information for ordering a product. The order information corresponding to one menu item is, for example, the order information transmitted according to the designation for one menu item. The order information corresponding to one menu item is, for example, information for ordering a product associated with one menu item to a store corresponding to this menu item.

The order information corresponding to one menu item usually has the store identifier of the store associated with this one menu item. The store identifier included in the order information is, for example, the store identifier of the store to which the product is ordered. The order information corresponding to one menu item may usually have a product identifier corresponding to this one menu item. The product identifier contained in the order information is usually the product identifier of the product to be ordered. However, if there is only one product offered at one store that can be ordered from the set menu, the order information does not have to have the product identifier.

The order information corresponding to one menu item may have the amount information corresponding to this one menu item. The amount information contained in the order information is usually the amount of the product to be ordered. This amount is usually the unit price of the product, but it may be the total price when ordering only the quantity of the product to be ordered. The order information corresponding to one menu item may have quantity information indicating the quantity to order the product corresponding to this one menu item. The quantity information is, for example, information indicating the quantity of the product to be ordered specified by the user for the menu item.
The order information may have a user identifier of the user who placed the order. The user who placed an order is, for example, a user of the user terminal 2 who has sent the order information, or a user who has performed an operation by designating a menu item corresponding to the order information. For example, the order information corresponding to one menu item may have a user identifier of a user who has placed an order by performing an ordering operation by designating or selecting the one menu item. The user identifier may be, for example, a user name, a unique code associated with the user, a user's telephone number, a user's email address, a user's SMS account, a user's SNS account, a user's credit card number, or a user's. Membership number, etc. As the user identifier of the order information, address information such as the IP address and MAC address of the user terminal 2 used by the user who placed the order, or the terminal identifier such as a unique code associated with the user terminal may be used. good.

In addition, the order information indicates the position in the store of the user such as an identifier for the seat of the seat used by the user who placed the order, a table identifier of the table, a booth identifier of the booth, and a private room identifier of the private room. It may have information (for example, an identifier indicating a position). In addition, the information indicating the position of such a user in the store may be used as the above-mentioned user identifier. Information indicating the location in the store may be hereinafter referred to as location information in the store.

Information having a user identifier such as order information and user exit information may have a plurality of user identifiers that identify the same user. For example, the order information may have a user account which is a user identifier and a user's in-store location information (for example, a seat identifier, a table identifier, etc.) which is a user identifier. Further, a combination of a plurality of user identifiers may be treated as one user identifier.

It should be noted that each menu item of the set menu is associated with the menu item identifier which is the identifier of the menu item, and the order receiving unit 103 uses this one menu item as the order information corresponding to the one menu item. The order information having the menu item identifier associated with may be received. Further, in such a case, as the order information corresponding to one menu item, instead of receiving the order information having the terminal identifier, the product identifier, the amount information, etc. corresponding to the one menu item as described above, instead of receiving the order information. The order information corresponding to one menu item is the menu item identifier associated with this one menu item, and is associated with the terminal identifier, product identifier, amount information, etc. associated with this one menu item. Order information with the given menu item identifier may be received. In this case, one or two or more pieces of information having the menu item identifier and the terminal identifier, the product identifier, the amount of money information, etc. associated with each other are stored in a storage unit (not shown) of the information processing apparatus 1. It is possible to manage the correspondence of information of. The terminal identifier, product identifier, amount information, etc. associated with the menu item identifier associated with one menu item are the store identifier of the store where an order can be placed by this one menu item, and this one. It is the product identifier of the product that can be ordered by the menu item of, and the price information of the product that can be ordered by this one menu item. Further, even when the order information has the menu item identifier as described above, the order information may have the quantity information, the user identifier, and the like as described above. The order receiving unit 103 can be realized by, for example, a wired or wireless communication means.

The order transmitting unit 104 transmits the order information received by the order receiving unit 103 to the store apparatus 3 corresponding to the store identifier corresponding to the menu item corresponding to the order information together with the first store identifier. The order transmitting unit 104 transmits, for example, the order information received by the order receiving unit 103 together with the first store identifier received in association with the order information.

For example, when the order information has a store identifier corresponding to the corresponding menu item, the order transmission unit 104 transmits the order information to the store device 3 identified by the store identifier of the order information. Further, for example, when the order information has a menu item identifier corresponding to the corresponding menu item and the menu item identifier is associated with the store identifier corresponding to the menu item, the order transmission unit 104 may use the order transmission unit 104. The order information is transmitted to the store device 3 identified by the store identifier associated with the menu item identifier of the order information. For example, when the store identifier is the IP address, email address, or account of the store device 3 of the corresponding store, the order transmission unit 104 transmits the order information and the first store identifier using this store identifier. Further, for example, when the store identifier is associated with the IP address, email address, or account of the corresponding store device 3, the order transmission unit 104 illustrates the IP address, email address, or account corresponding to the store identifier. The order information and the first store identifier are transmitted by searching from the information associated with the store identifier and the information stored in advance in the storage unit. The first store identifier transmitted by the order transmission unit 104 is used, for example, as information indicating the store to which the product is delivered, which is indicated by the order information. The order transmitting unit 104 accepts an order on the store side based on the order information transmitted to the store device 3, prepares the ordered product, and if the ordered product can be delivered, the order receiving unit 104 receives the order. All the information included in the order information may be transmitted to the store device 3, or only a part of the information may be transmitted to the store device 3.

When the order information has a menu item identifier, the order transmission unit 104 may transmit the order information to the store device 3 as it is, but for example, using the menu item identifier of the order information, a storage unit (not shown) is used. The order information having the product identifier, the amount information, etc. acquired from the information having the menu item identifier stored in the box and the product identifier, the amount information, etc. may be transmitted. The order transmission unit 104 can be realized by a wired or wireless communication means.

The settlement unit 105 performs settlement processing related to settlement corresponding to the order information received by the order receiving unit 103. The payment process is, for example, a process of making a payment for a user corresponding to order information, such as the amount of ordered products corresponding to the order information and the total amount of products, and a process of acquiring and outputting information necessary for payment. .. The user corresponding to the order information is, for example, a user identified by the user identifier of the order information. Further, the user corresponding to the order information may be, for example, a user who has transmitted the order information using a terminal device such as the user terminal 2, and is a user who is at a position indicated by the store location information possessed by the order information. There may be.

In the payment process, for example, for the user corresponding to the order information, the amount and the total amount of the ordered products corresponding to the order information are settled by online payment using a credit card, a debit card, electronic money, etc. It is a process to do. The user corresponding to the order information in this case is, for example, a user identified by the user identifier of the order information. Information such as a user's credit card number and an electronic money identifier used for this payment is associated with, for example, a user identifier and stored in advance in a storage unit (not shown), and payment is made for one user. When performing the process, it may be appropriately read by using the user identifier of this one user.

In addition, the payment process generates, issues, and outputs information such as an invoice and a charge statement of the ordered product necessary for making a payment for the charge of the ordered product corresponding to the order information. It may be a process. The output here means display on a monitor, printing on a printer, sound output, transmission to an external device, storage on a recording medium, processing result to another processing device, other program, etc. It is a concept that includes delivery and the like. The issued invoice or the like may be presented by the clerk to the user indicated by the in-store location information of the order information in the store indicated by the first store identifier received in association with the order information, for example. .. The settlement unit 105 may have an output device such as a monitor or a printer for performing such output. Further, the settlement unit 105 may have a driver or the like for such an output device.

In addition, the payment process is payment such as information such as the amount of the ordered product, information such as the credit card number used for payment of the ordered user, electronic money identifier, and information indicating the store to which the payment is made. The information necessary for the payment may be acquired as described above and transmitted to a server device (not shown) for making a payment, a terminal device (not shown) of a payment company, or the like.

The above payment process is an example, and the payment process is not limited to the above process. Further, the payment process may be a billing process and may not be a billing process.

The settlement unit 105 calculates the total amount for each store (for example, for each store identifier) using the amount information corresponding to one or more order information corresponding to each of two or more store identifiers, and for each store identifier. Perform payment processing. The settlement unit 105 corresponds to, for example, a menu item corresponding to an order information for order information having a different store identifier, which corresponds to a menu item corresponding to the order information among two or more order information having one user identifier. For each order information with the same store identifier, the total amount is calculated using the amount information corresponding to the order information, and the calculated total amount is used to perform payment processing for one user for each store identifier. conduct. Further, the settlement unit 105 corresponds to the order information for each order information having the same store identifier corresponding to the menu item identifier corresponding to the order information among one or more order information having one user identifier, for example. The total amount may be calculated using the amount information to be calculated, and the payment processing for one user may be performed for each store identifier using the calculated total amount.

The amount information corresponding to the order information may be the amount information possessed by the order information, or may be the product identifier possessed by the order information or the amount information associated with the pair of the store identifier and the product identifier. For example, the settlement unit 105 is associated with the product identifier or the like of the order information by using the information having the product identifier or the like stored in the storage unit (not shown) and the amount information in association with each other at the time of settlement or the like. You may acquire the amount information and calculate the total amount for each store. Further, the amount information corresponding to the order information may be the amount information associated with the menu item identifier included in the order information. For example, the settlement unit 105 is associated with the menu item identifier of the order information by using the information having the menu item identifier stored in the storage unit (not shown) and the amount information in association with each other at the time of settlement or the like. The total amount of money for each store may be calculated by acquiring the amount of money information.

The settlement unit 105 performs, for example, a first settlement process and a second settlement process, which is a settlement process different from the first settlement process. The first settlement process is a settlement process corresponding to the order information corresponding to the menu item corresponding to the first store identifier. The first settlement process is, for example, a settlement process corresponding to the order information corresponding to the menu item corresponding to the same store identifier as the first store identifier received in association with the order information by the order receiving unit 103. The first settlement process is, for example, a settlement process for an order placed by a user in a store where the user is located. The second settlement process is a settlement process corresponding to the order information corresponding to the menu item corresponding to the store identifier different from the first store identifier. The second settlement process is, for example, a settlement process corresponding to the order information corresponding to the menu item corresponding to the store identifier different from the first store identifier received in association with the order information by the order receiving unit 103. The second settlement process is, for example, a settlement process for the user who placed the order to pay the amount of the product ordered from the store other than the store where the user is located.

For example, the first settlement process and the second settlement process are settlement processes in which the timing of settlement is different. The fact that the timing of settlement is different may include the fact that the triggers and factors that execute settlement are different. For example, the first settlement process is an order process performed when the user leaves the store or when a settlement instruction is received, and the second settlement process is a settlement process performed every time an order is placed. For example, the first settlement process is a settlement process performed on the order information every time the order receiving unit 103 receives the order information or every time the order transmitting unit 104 transmits the order information. The settlement unit 105 receives, for example, from the user terminal 2 the information having a user identifier, such as the user exit information and the information indicating that the payment of the charge is requested, by the reception unit (not shown). Detect when the user leaves the store. Further, when the reception unit (not shown) receives from a store clerk or the like information having a user identifier and indicating that the user leaves the store or requests payment of the fee, the payment unit 105 receives input. In addition, the time when the user identified by this user identifier leaves the store may be detected. The payment instruction may be received from the user terminal 2 by a reception unit (not shown), or may be received from a clerk or the like by a reception unit (not shown) via an input means or the like. The payment instruction is, for example, information having a user identifier of a user who makes a payment. The user exit information and the information requesting payment may have the user's in-store location information.

Further, for example, the first settlement process and the second settlement process may be different settlement means. The fact that the payment means are different may mean, for example, that one is a payment process by cash and the other is a payment process by online payment using a credit card or the like. The cash settlement process here may be a process of outputting (for example, display, printing, etc.) information such as a total amount and an invoice for cash settlement. For example, the first payment process may be a cash payment process, and the second payment process may be a credit card or electronic money payment process. For example, in the first payment process, since the user is in the same store as the store where the product was ordered, cash payment is possible, and in the second payment process, the store is different from the store in which the user ordered the product. Since it is inside, it is difficult to make a payment by cash, so it may be used as an online payment.

The settlement unit 105 calculates the total amount using, for example, the amount information corresponding to two or more order information corresponding to one user, and is identified by the first store identifier associated with the order information. Settlement processing is performed to pay the amount indicated by the total amount to the store from one user, and the amount information corresponding to one or more order information corresponding to one or more store identifiers other than the first store identifier is used. , The payment process for paying the amount indicated by the amount information may be performed from the store identified by the first store identifier to each store identified by the store identifier. The payment process in this case is preferably performed when one user leaves the store as described above or when a payment instruction is received.

For example, the settlement unit 105 may store at least a part of the order information received by the order receiving unit 103 in the order storage unit 107. For example, the order information received by the order receiving unit 103 in association with the first store identifier may be stored in the order storage unit 107 in association with the first store identifier. For example, by storing order information having the same user identifier and store identifier in the order storage unit 107, it is possible to collectively settle payments for the same store.

The request receiving unit 106 receives, for example, the set menu request information as described above from the user terminal 2. Further, the request receiving unit 106 specifies the set menu corresponding to the first store identifier that identifies the store in which the user is located, which is the information for requesting the set menu, instead of the set menu request information as described above. Information having the information to be used and the terminal identifier of the user terminal 2 may be received. This set menu request information may be information requesting so-called download from the information processing apparatus 1 of the set menu corresponding to the first store identifier that identifies the store in which the user is located. The request receiving unit 106 may receive set menu request information other than these. Further, for example, the information processing device 1 already has menu information associated with the store identifier of the store in which the own device is located, and the menu storage unit 101, the menu transmission unit 102, and the like are omitted. If the request receiving unit 106 does not need to receive the set menu request information, the request receiving unit 106 may be omitted. The request receiving unit 106 can be realized by a wired or wireless communication means.

The order storage unit 107 stores one or more order information. For example, the order storage unit 107 stores the order information received by the order receiving unit 103 in association with the first store identifier and the first store identifier in association with each other. If it is not necessary to store the order information, the order storage unit 107 may be omitted.

The user terminal 2 is an information terminal device used by the user. The user terminal 2 can be realized by, for example, a computer, a multifunctional mobile phone such as a so-called smartphone, a tablet terminal, a mobile phone, or the like.

The terminal receiving unit 201 receives from the information processing device 1 a set menu corresponding to the first store identifier that identifies the store in which the user of the user terminal 2 which is the own device is located. The store in which the user is located may be considered as the store in which the user terminal 2 of the user is present. For example, the terminal receiving unit 201 receives the set menu corresponding to the first store identifier transmitted from the information processing apparatus 1 in response to the set menu request information transmitted by the terminal transmission unit 205, which will be described later. The set menu request information here includes, for example, the above-mentioned set menu request information, information for designating a set menu corresponding to a first store identifier that identifies a store in which a user is located, and a terminal identifier of the user terminal 2. Information that you have.

The terminal receiving unit 201 stores the received set menu in the terminal storage unit 202. For example, the terminal receiving unit 201 may store the received set menu in the terminal storage unit 202 in association with the first store identifier corresponding to this set menu. For example, the terminal receiving unit 201 receives the set menu and the first store identifier corresponding to the set menu, associates the received set menu with the first store identifier, and stores the set menu in the terminal storage unit 202. You may.

The terminal receiving unit 201 may receive information other than the set menu. The terminal receiving unit 201 is realized by a wireless or wired communication means, preferably a wireless communication means.

The set menu received by the terminal receiving unit 201 is stored in the terminal storage unit 202 in association with the first store identifier received corresponding to the set menu. The storage here may be temporary storage. In addition to the set menu, other information may be stored in the terminal storage unit 202. For example, a user identifier or a part thereof may be stored. For example, the user identifier of the user of the user terminal 2 and the location information in the store of the user such as the seat number of the seat used by the user may be stored.

The terminal display unit 203 displays the set menu stored in the terminal storage unit 202 on a monitor (not shown) or the like. Further, the terminal display unit 203 may display information other than the set menu on the monitor or the like. For example, the terminal display unit 203 has a screen for receiving a user identifier and the like, a screen for receiving a first store identifier, and an input interface screen for the terminal reception unit 304 to receive operations and inputs from the user. , May be displayed on a monitor or the like. The terminal display unit 203 may or may not have a display device such as a monitor. The terminal display unit 203 is realized by a combination of a display device and its driver, a driver of the display device, and the like.

The terminal reception unit 204 accepts an operation for designating one or more menu items included in the set menu displayed by the terminal display unit 203. This operation may be considered as an operation of ordering a product corresponding to a menu item. This operation is, for example, an operation of pressing, touching, or tapping a menu item. Further, the terminal reception unit 204 may accept input of information for specifying a quantity or the like for ordering a product corresponding to a menu item, a user identifier or the like. Further, the terminal reception unit 204 receives the first store identifier, which is the store identifier of the store in which the user has entered, at the time of entering the store, when sitting, at the time of ordering, etc., and stores it in a storage unit (not shown) or the like. May be good. The reception of the first store identifier may be the reading of a barcode such as a two-dimensional bar code or a three-dimensional bar code associated with the store identifier of the store in which the user has entered the store. In this case, the terminal reception unit 204 may have, for example, a bar code reader, a bar code, and a camera for taking a picture as an input means. Further, the terminal reception unit 204 may appropriately receive an operation indicating that the user is leaving the store or a payment instruction from the user via a menu or the like displayed by the terminal display unit 203. When this operation or the like is accepted, the accumulated first store identifier may be deleted.

Further, the terminal reception unit 204 may accept an operation of transmitting the set menu request information to the information processing apparatus 1. In this operation, for example, the above-mentioned set menu request information, information for designating a set menu corresponding to the first store identifier that identifies the store in which the user is located, and information having the terminal identifier of the user terminal 2 and the like can be obtained. It is an operation for sending.

The reception here is, for example, reception from an input means, reception of an input signal transmitted from another device or the like, reading of information from a recording medium or the like, and the like. The input means may be anything such as a touch panel, a keyboard or a mouse. The terminal reception unit 204 can be realized by a device driver for input means such as a touch panel or a keyboard, control software for a menu screen, or the like.

The terminal transmission unit 205 transmits order information in association with the first store identifier, which is the store identifier of the store in which the user is located, in response to the operation received by the terminal reception unit 204. The first store identifier to be transmitted in association with the order information may be the first store identifier received by the terminal reception unit 204 or the like at the time of entering the store and stored in a storage unit or the like (not shown), and may be the terminal reception unit 201. May be the first store identifier received together with the set menu and accumulated in association with the set menu. The terminal transmission unit 205 transmits the order information corresponding to the designated menu item in response to the operation of designating the menu item received by the terminal reception unit 204. The order information corresponding to the menu item is, for example, order information having a product identifier, a store identifier, a price information, or the like corresponding to the menu item, or order information having a menu item identifier. Further, the order information may further include the number of orders for the product received by the terminal reception unit 204. Further, the order information to be transmitted may have, for example, the user identifier of the user of the user terminal 2 which is the own device. This user identifier may be a user identifier stored in advance in a storage unit (not shown), or may be a user identifier received before or after receiving an operation for specifying a menu item from the user.

Further, the terminal transmission unit 205 has information and a user that specifies a set menu corresponding to the set menu request information and the first store identifier that identifies the store in which the user is located, according to the operation received by the terminal reception unit 204. The set menu request information such as the information having the terminal identifier of the terminal 2 may be transmitted to the information processing apparatus 1.

The terminal transmission unit 205 may further transmit information other than the above. For example, in response to the operation of leaving the store received by the terminal receiving unit 204, the terminal transmitting unit 205 uses the information processing device 1 to display information associated with the user identifier of the user leaving the store, which is the user leaving information. May be sent to. For example, in response to an operation instructing payment received by the terminal receiving unit 204, the terminal transmitting unit 205 receives information instructing the payment to be performed, and information associated with the user identifier instructing the payment. It may be transmitted to the information processing device 1. The terminal transmitter 205 can be realized by a wired or wireless communication means, preferably a wireless communication means.

The store device 3 is a terminal device used by a store, a kitchen, or the like. The store device 3 is, for example, a device that receives order information and performs a process of accepting an order according to the received order information, a process of providing order information, and the like to a store using the store device 3. .. The store device 3 can be realized by, for example, a computer, a multifunctional mobile phone such as a so-called smartphone, a tablet terminal, a mobile phone, or the like. The store device 3 has, for example, a receiving unit (not shown) and an output unit (not shown). The receiving unit receives the order information associated with the first store identifier transmitted from the information processing device 1. The output unit outputs the reception unit received by the reception unit and the first store identifier associated with the reception unit. The output here includes display on a monitor, printing on a printer, sound output, transmission to an external device, storage on a recording medium, delivery of processing results to other processing devices, other programs, etc. It is a concept. This output unit is realized by a driver of an output device or a combination of the output device and the driver. The process of receiving and outputting the order information and the like by the store device 3 may be considered as the process of receiving an order for a product. The process performed by the store device 3 is an example, and the process performed by the store device 3 is not limited to the process described above. Further, the store device 3 may have a processing unit other than the receiving unit and the output unit.

Next, a first example of the operation of the information processing apparatus 1 of the information processing system 1000 will be described with reference to the flowchart of FIG.

(Step S101) The request receiving unit 106 determines whether or not the set menu request information has been received from the user terminal 2. If it is received, the process proceeds to step S102, and if it is not received, the process proceeds to step S103.

(Step S102) The menu transmission unit 102 reads the set menu corresponding to the set menu request information received in step S101 from the menu storage unit 101, and transmits the received set menu to the user terminal 2 corresponding to the set menu request information. .. Then, the process returns to step S101.

(Step S103) The order receiving unit 103 determines whether or not the order information corresponding to the menu item of the set menu is received in association with the first store identifier. If it is received, the process proceeds to step S104, and if it is not received, the process proceeds to step S109. Here, it is assumed that the order information has a user identifier of the user who placed the order.

(Step S104) The order transmission unit 104 acquires the store identifier corresponding to the order information received in step S103. Specifically, the order transmission unit 104 acquires the store identifier corresponding to the menu item corresponding to the order information received in step S103. For example, if the received order information has a store identifier, this store identifier is acquired. Further, when the received order information has a menu item identifier associated with the store identifier, for example, a store identifier associated with this menu item identifier is stored in advance in a storage unit (not shown). Obtained from the information associated with the menu item identifier.

(Step S105) The order transmission unit 104 transmits the order information received in association with the first store identifier in step S103 to the store device 3 corresponding to the store identifier corresponding to the order information acquired in step S104. For example, the order transmission unit 104 transmits the order information in association with the order information and in association with the first store identifier received in step S103.

(Step S106) The settlement unit 105 determines whether the first store identifier received in association with the order information in step 103 and the store identifier corresponding to the store identifier acquired in step S104 match, and if they match, The process proceeds to step S107, and if they do not match, the process proceeds to step S108.

(Step S107) The settlement unit 105 stores the order information received in step S103 in the order storage unit 107 as the order information to be the target of the first settlement process. The order information accumulated here may be a part of the order information as long as it includes the information necessary for performing the first settlement process for each user. Then, the process returns to step S101.

(Step S108) The settlement unit 105 performs a second settlement process on the order information received in step S103. The second settlement process here is a second settlement process whose settlement timing is different from that of the first settlement process. Then, the process returns to step S101.

For example, when the order information has the user identifier and the amount information of the ordered product, the settlement unit 105 determines the amount indicated by the amount information of the order information to the user identified by the user identifier of the order information. , Make a payment to the store identified by the store identifier of the order information. If the order information further has quantity information, the amount indicated by the amount information may be multiplied by the quantity indicated by the quantity information to settle the amount. Further, when the order information further has a product identifier, this product identifier may be used as information indicating the breakdown of the purchased product and the like. Further, when the order information has a product identifier, the amount information corresponding to the product identifier is used by associating one or more product identifiers stored in a storage unit (not shown) with the price information. You may make a payment using the acquired amount information.

Further, for example, when the order information has a user identifier and a menu item identifier associated with the price information of the product corresponding to the menu item, the settlement unit 105 replaces the price information of the above order information. In addition, the settlement process corresponding to the order information received in the above step S103 may be performed by using the amount information associated with the menu item identifier of the order information. Similarly, the process using the product identifier of the above order information may be performed by using the product identifier associated with the menu item identifier of the order information instead of the product identifier.

The settlement process here may be any settlement, for example, cash settlement or online settlement. For example, the clerk of the store where the user is located may be paid in cash for the price paid to the ordered store, and the clerk of the store to which the product is delivered may be paid in cash, credit card, or electronic. You may pay using money or the like.

(Step S109) The settlement unit 105 determines, for one user, whether or not the timing of the first settlement process is different from that of the second settlement process. For example, the reception unit (not shown) of the information processing apparatus 1 is information having a user identifier, and the user leaves the store indicating that one user identified by the user identifier leaves the store in which the store was entered. Information or information having a user identifier and instructing payment for one user identified by this user identifier is transmitted via the user terminal 2, an input device operated by a store clerk, or the like. Upon receipt, the settlement unit 105 determines that it is time to perform the first settlement process for the user identified by this user identifier. If it is the timing to perform the first settlement process, the process proceeds to step S110, and if it is not the timing, the process returns to step S101.

(Step S110) The settlement unit 105 performs a first settlement process whose settlement timing is different from that of the second settlement process for the user determined to be the timing for performing the first settlement process in step 109. Then, the process returns to step S101.

In step S107, the settlement unit 105, for example, sets the order information associated with the user identifier of the user determined to be the timing for performing the first settlement process in step 109 (for example, the user identifier included in the user exit information) in step S107. It is read from the order information stored in the order storage unit 107, the amount information is acquired for each read order information, and the total amount of the amount indicated by the acquired amount information for each order information is acquired. For the order information having the quantity information, for example, the amount obtained by multiplying the amount indicated by the amount information of the order information by the quantity is acquired as the amount of the order information. Then, the settlement is made using this total amount. When the order information has a product identifier, the product identifier corresponding to each order information may be used as information indicating the breakdown of the purchased product. Further, as in step S108, the amount information and the like for each order information may be acquired by using the product identifier, the menu item identifier, and the like possessed by the order information.

The settlement process here may be any settlement as in step 108.

The order information used for the first settlement process is not used again for the settlement process by deleting it from the order storage unit 107 or adding information such as a flag indicating that it has been used. It is preferable to do so. In the flowchart of FIG. 2, the process ends when the power is turned off or an interrupt for the end of the process is interrupted.

Next, a second example of the operation of the information processing apparatus 1 of the information processing system 1000 will be described with reference to the flowchart of FIG. Note that, in FIG. 3, the processing steps having the same reference numerals as those in FIG. 2 indicate processing steps for performing the same or equivalent processing, and detailed description thereof will be omitted here.

(Step S201) After step S105, the settlement unit 105 stores the order information received in step S103 in the order storage unit 107. Then, the process returns to step S101. The settlement unit 105 may store the order information received in association with the first store identifier in association with the first store identifier. Further, in step S104, when the store identifier is acquired by using the menu item identifier of the ordered order information, the order information may be stored in the storage unit in association with the store identifier. Then, the process returns to step S101.

(Step S202) The settlement unit 105 determines whether it is time to perform settlement processing for one user. This determination process is the same as the process of step S109 of the process described with reference to FIG. For example, the reception unit (not shown) is information having a user identifier, and the user can obtain user exit information indicating that one user identified by this user identifier leaves the store in which the store was entered. When the reception is received via the terminal 2, an input device operated by a store clerk, or the like, the payment unit 105 determines that it is time to perform payment processing for the user identified by this user identifier. If it is the timing to perform the settlement process, the process proceeds to step S203, and if it is not the timing, the process returns to step S201.

(Step S203) The settlement unit 105 starts the first settlement process, which has a different settlement means from the second settlement process. Specifically, the settlement unit 105 is order information having a user identifier (for example, a user identifier included in the user exit information) of the user determined to be the timing for performing the settlement process in step 109, and this user Order information having a store identifier that matches the first store identifier, which is the store identifier of the store in which the user is located, is detected from the order information stored in the order storage unit 107 in step S201.

The settlement unit 105 may acquire the first store identifier used here in any way. For example, when the user exit information or the like used in the determination in step S202 has the first store identifier which is the store identifier of the store in which the user is located, the settlement unit 105 detects the order information in the first store identifier. It may be used as the first store identifier when doing so. Further, for example, when the order information is stored in association with the first store identifier in step S201, the settlement unit 105 is determined to be the timing for performing the payment processing in step 109 among the stored order information. The first store identifier associated with the order information having the user identifier of the above may be used as the first store identifier when detecting the order information. Further, for example, when the user identifier of the user in one store and the first store identifier which is the store identifier of the store are stored in a storage unit (not shown) of the information processing apparatus 1, they are stored in this storage unit. Of the first store identifiers that have been created, the first store identifier associated with the user identifier of the user determined to be the timing for performing payment processing in step 109 may be used as the store identifier here. The same applies to the following.

(Step S204) The settlement unit 105 acquires the amount information for each order information detected in step S203, and totals all the amounts indicated by the acquired amount information for each order information to acquire the total amount. For the order information having the quantity information, for example, the amount obtained by multiplying the amount indicated by the amount information of the order information by the quantity is acquired as the amount of the order information. Then, a payment process is performed for one user to pay the acquired total amount to the store identified by the first store identifier. It is assumed that the settlement process here is, for example, a cash settlement process. The process from step S203 to step S204 is the first settlement process.

(Step S205) The settlement unit 105 starts the second settlement process. Specifically, the settlement unit 105 is order information having a user identifier (for example, a user identifier included in the user exit information) of the user determined to be the timing for performing the settlement process in step 109, and this user Order information having a store identifier that does not match the first store identifier, which is the store identifier of the store in which the user is located, is detected from the order information stored in the order storage unit 107 in step S201.

(Step S206) The settlement unit 105 acquires amount information for each of one or more order information having the same store identifier among the order information detected in step S205, and calculates the total amount of the amount indicated by the acquired amount information. By acquiring, the total amount is acquired for each store identifier. Regarding the order information having the quantity information, for example, the amount obtained by multiplying the amount indicated by the amount information of the order information by the quantity is used as the amount information when acquiring the total amount. Then, a payment process for one user to pay the total amount of money acquired for each store identifier to the store indicated by each store identifier is performed. It is assumed that the payment process here is, for example, an online payment using a credit card or electronic money. The process of step S205 and step S206 is the second settlement process. Then, the process returns to step S101.

In the flowchart of FIG. 3, the case where the first payment process and the second payment process are performed by different payment methods has been described, but the payment process performed for each store is performed at the same timing by any payment method. In this case, for example, in the process shown in the flowchart of FIG. 3, it is determined that the process from step S203 to step S204 is omitted, and in step S205, the settlement unit 105 performs the settlement process in step 109. In step S201, the order storage unit 107 has an order information having a user identifier of the user (for example, a user identifier included in the user exit information), regardless of whether the store identifier possessed by the order information is the first store identifier. It may be detected from the order information accumulated in the above, and the payment process for one user to pay to the store identified by each store identifier performed in step S206 may be performed by any payment means.
In the flowchart of FIG. 3, the process is terminated by turning off the power or interrupting the end of the process.

Next, a third example of the operation of the information processing apparatus 1 of the information processing system 1000 will be described with reference to the flowchart of FIG. Note that, in FIG. 4, the processing steps having the same reference numerals as those in FIG. 3 indicate processing steps for performing the same or equivalent processing, and detailed description thereof will be omitted here.

(Step S301) The settlement unit 105 acquires the amount information for each order information detected in step S203, and totals all the amounts indicated by the acquired amount information for each order information to acquire the total amount.

(Step S302) The settlement unit 105 is order information having a user identifier of a user determined to be timing for performing settlement processing in step 202, and does not match the first store identifier which is the store identifier of the store in which this user is located. The order information having the store identifier is detected from the order information stored in the order storage unit 107 in step S201.

(Step S303) The settlement unit 105 acquires amount information for each of one or more order information having the same store identifier among the order information detected in step S302, and obtains the total amount of the amount indicated by the acquired amount information. By acquiring, the total amount is acquired for each store identifier.
(Step S304) The settlement unit 105 calculates a total amount of money, which is the sum of the total amount of money acquired in step S301 and the total amount of money acquired for each store identifier in step S303. Then, the settlement unit 105 acquires the first store identifier, which is the store identifier of the store where one user leaves the store, and the one user who leaves the store comprehensively refers to the store identified by the first store identifier. Perform payment processing to pay the total amount. The settlement process here may be any settlement, for example, cash settlement or online settlement. The total amount of each store identifier and the set of each store identifier may be used as information showing the breakdown of payment.

(Step S305) The settlement unit 105 performs a settlement process for paying the total amount acquired for each store identifier in step S303 from the store identified by the first store identifier to the store identified by each store identifier. The settlement process here may be any settlement, for example, cash settlement or online settlement. Then, the process returns to step S101.

In the flowchart of FIG. 4, the process ends when the power is turned off or an interrupt for the end of the process is interrupted.

Next, an example of the operation of the user terminal 2 will be briefly described.
When the terminal reception unit 204 receives an operation from the user via an input device (not shown) or the like to request a set menu associated with the store identifier of the store in which the user is currently located, the terminal transmission unit 205 receives an operation. A set menu request information having a first store identifier which is a store identifier of the store where the user is located and a terminal identifier of the own device such as an IP address is transmitted to the information processing device 1. Then, the terminal receiving unit 201 receives the set menu transmitted from the information processing apparatus 1 in response to the transmission of this information, and stores it in the terminal storage unit 202. The terminal display unit 203 displays the accumulated set menu on a monitor (not shown) or the like.

When the terminal reception unit 204 receives an operation of specifying one menu item of the set menu, an operation of specifying one menu item, and an input of the quantity to be ordered, the terminal transmission unit 205 sets the specified menu item. The corresponding order information is transmitted to the information processing device 1. For example, the terminal transmission unit 205 may transmit order information by associating the store identifier of the store in which the user is stored in a storage unit (not shown) at the time of entering the store as the first store identifier. This order information may have a user identifier stored in advance in a storage unit (not shown) or quantity information indicating a quantity input at the time of designation.

Further, when the terminal reception unit 204 receives an operation indicating that the store is to be closed or a payment instruction from the user, the terminal transmission unit 205 receives the user exit information having the user identifier and the information instructing the payment. It is transmitted to the information processing device 1.

Hereinafter, the specific operation of the information processing system 1000 according to the present embodiment will be described with reference to an example. FIG. 5 is a conceptual diagram of the information processing system 1000. Here, a case where the user terminal 2 is a so-called smartphone will be described as an example. It is assumed that the user terminal 2 has a camera (not shown), and the barcode can be read by using this camera. For convenience of explanation, the user terminal 2 used by the user A is referred to as a user terminal 2a.

(Specific example 1)
It is assumed that the user account "U0001" assigned to the user A in advance is input and stored by the user A in the terminal storage unit 202 of the user terminal 2a used by the user A. In this specific example, it is assumed that the user account is a user identifier. A user's credit card number is associated with the user account, and the information processing apparatus 1 has one or more pairs of the user account and the user's credit card number in a storage unit (not shown). And.

It is assumed that the user A enters the store P, which is a restaurant, and arrives at one table in the store P. The table with the user A has a barcode associated with the store identifier "F101" of the store P, the table identifier "T51" of the table, and an instruction to output a screen requesting a set menu in advance. Therefore, it is assumed that a card printed with a barcode capable of acquiring such information by reading the barcode is arranged in advance.

It is assumed that the user A who arrives at the table reads the barcode of the card arranged on the table by using the user terminal 2a which is carried. The user terminal 2a reads the barcode, acquires the above information, and stores the store identifier "F101" in the acquired information as the first store identifier in the terminal storage unit 202. Further, the table identifier "T51" in the acquired information is stored in the terminal storage unit 202. In this specific example, the table identifier "T51" is used as the store location information in the store P of the user A. The store location information of the user in the store P is used, for example, as destination information when delivering a product from a store other than the store P.

Further, in response to an instruction to output a screen requesting a set menu read from the barcode, the terminal display unit 203 requests the information processing device 1 for a set menu corresponding to the store P in which the user is currently present (shown in the figure). The screen having (1) is displayed on the monitor 203a of the user terminal 2a. Since the configuration and processing for reading the barcode are known techniques, the description thereof will be omitted here. The user's in-store location information such as a table identifier may be appropriately used as the user identifier. In particular, when payment or the like using a credit card number or the like associated with a user account is not performed, the user account or the like may be omitted and the user's in-store location information such as a table identifier may be used as the user identifier.

It is assumed that the user A presses the button for requesting the set menu displayed on the monitor 203a in order to display the menu of the store P. The terminal transmission unit 205 transmits the set menu request information having the store identifier “F101” read from the barcode and the terminal identifier of the user terminal 2a to the information processing device 1. Here, the terminal identifier is assumed to be address information such as the IP address and MAC address of the user terminal 2.

FIG. 6 is a set menu management table that manages the set menu stored in the menu storage unit 101. The set menu management table has attributes of "store ID" which is a store identifier and "menu" which is a set menu. Here, "menu" is assumed to be the file name of the set menu. The set menu is, for example, information described in HTML or the like. However, the data structure of the set menu does not matter.

When the request receiving unit 106 of the information processing apparatus 1 receives the set menu request information from the user terminal 2a, the menu transmitting unit 102 sets the "store ID" as the set menu request information in the set menu management table shown in FIG. The set menu of the file name "M101" indicated by the value of the "menu" of the detected record is read from the menu storage unit 101, and the set menu is read out. Is transmitted to the user terminal 2a using the terminal identifier which is the address information of the set menu request information.

The terminal receiving unit 201 of the user terminal 2a receives the set menu whose file name is "M101", and stores the received set menu in the terminal storage unit 202. Further, the terminal display unit 203 displays the received set menu on the monitor 203a.

FIG. 7A is a diagram showing a display example of a set menu in which the file name displayed by the terminal display unit 203 is “M101”. This set menu has a plurality of pages that can be switched by tab 71, and one or more menus corresponding to the products offered at the store P are displayed on the first page displayed when the set menu is displayed. Item 70 is arranged, and as shown in FIG. 7B, menu item 70 of one or more products provided by one or more other stores other than store P is arranged on another page that can be switched by a tab. It is assumed that it has been done. As a result, the menu item 70 of the product of the store in which the store identifier in which the user is currently present is "F101" is easier to select than the menu item 70 of the product of another store. Here, it is assumed that the character string "delivery menu" indicating that the product is a product of another store is arranged on the page where the menu items of the products of the other store different from the store where the user is located are arranged. It is assumed that one or more other stores other than the store P here are, for example, stores in the same restaurant area as the store P.

In each menu item 70 of the set menu, a photograph of the corresponding product, a description, price information, and the like are arranged. Further, a button 72 for ordering a product corresponding to the menu item 70 is arranged in each menu item 70 of the set menu, and the product of the product corresponding to the corresponding menu item 70 is arranged for each button 72. The identifier, the store identifier of the store that provides the product, the price information of the product (here, it is assumed to be the unit price of the product), and the code for executing the transmission of the order information of this product are associated with each other. ing. Pressing one button 72 corresponds to, for example, selecting the menu item 70 in which the button 72 is arranged or placing an order corresponding to the menu item 70. Further, in each menu item 70, a field 73 for inputting the number of orders for products is arranged, and the number input here is used as quantity information of order information. It is assumed that the initial value of the number in the field 73 is "1".

A user A operates a touch panel or the like to order one menu item 70 in order to order a desired product on a page on which the menu item 70 of the current store P as shown in FIG. 7A is arranged. It is assumed that the value "3" is input to the field 73 of the above and the button 72 of the menu item 70 is pressed. For example, it is assumed that this menu item 70 is the menu item 70 corresponding to the beer provided at the store P. It is assumed that the product identifier associated with the menu item 70 is "BE01", the store identifier is "F101", and the amount information is "500 yen".

The terminal reception unit 204 receives an instruction to transmit order information corresponding to the button 72, and the terminal transmission unit 205 receives the product identifier "BE01", the store identifier "F101", and the amount of money associated with the pressed button 72. Information "500 yen", quantity information indicating the number "3" entered in the field 73 arranged in the same menu item 70 as the pressed button 72, and a user who is a user identifier stored in the terminal storage unit 202. The information processing device 1 associates the order information having the account "A101" and the table identifier "T51" which is the user's in-store location information with the first store identifier "F101" stored in the terminal storage unit 202. Send to.

When the order receiving unit 103 of the information processing device 1 receives the above order information associated with the first store identifier "F101" from the user terminal 2a, the order transmitting unit 104 receives the store included in the received order information. The identifier "F101" is read and acquired, and the received order information and the first store identifier "F101" are transmitted to the store device 3 of the store indicated by the store identifier "F101". For example, a store identifier stored in advance in a storage unit (not shown), information indicating a destination of the store device 3 (for example, an IP address of the store device 3, an email address of a store corresponding to the store device 3, an account), and the like. The information indicating the destination corresponding to the store identifier "F101" is acquired from the information having the above, and the order information is transmitted to the store device 3 indicated by the destination.

When the store device 3 of the store indicated by the store identifier "F101" receives the order information, for example, the store indicated by the store identifier "F101" has received an order for the product. The store device 3 of the store indicated by the store identifier "F101" stores the received order information and the first store identifier "F101" in, for example, the order storage unit 107 and displays them on a monitor (not shown) or the like. do. The store clerk or the like indicated by the store identifier “F101” provides food and drink which is a product indicated by the displayed order information. Specifically, the product (here, beer) indicated by the product identifier "BE01" of the order information is prepared in the quantity (here, 3) indicated by the quantity information of the order information. Then, the clerk delivers to the table indicated by the table identifier "T51" which is the in-store location information of the store P indicated by the first store identifier "F101" associated with the order information. Here, since the store indicated by the store identifier "F101", which is one of the user identifiers of the order information, is the store of the store device 3 that has received the order information, the store clerk can purchase the prepared product in the own store. Deliver to the table indicated by the table identifier "T51".

When the order transmitting unit 104 transmits the order information to the store device 3, the settlement unit 105 receives the store identifier of the order information received by the order receiving unit 103 and the order receiving unit 103 in association with the order information. Determine if it matches the store identifier. Here, since they are all "F101", it is determined that they match. Therefore, the settlement unit 105 stores the received order information in the order storage unit 107 as unsettled order information.

FIG. 8A is an unsettled order management table that manages unsettled order information accumulated by the settlement unit 105 in the order storage unit 107. The open order management table is a user account "account", a table identifier "table ID", a store identifier "store ID", a product identifier "product ID", and amount information. It has the attributes of "amount" and "quantity" which is quantity information. "Account" is here a user identifier. Each record (row) in the open order management table is information contained in one open order information. Here, the state in which the above order information is accumulated is shown.

Further, in order for the user A to operate the touch panel or the like to order a desired product on the page on which the menu item 70 of the store other than the current store P as shown in FIG. 7B is arranged. It is assumed that the button 72 of the menu item 70 is pressed without changing the value "1" of the field 73 of the menu item 70. For example, it is assumed that this menu item 70 is a menu item 70 corresponding to ramen, which is a product provided at store Q. It is assumed that the product identifier associated with the menu item 70 is "RM05", the store identifier is "F102", and the amount information is "800 yen".

The terminal reception unit 204 receives an instruction to transmit order information corresponding to the button 72, and the terminal transmission unit 205 receives the product identifier “RM05”, the store identifier “F102”, and the amount of money associated with the pressed button 72. Information "800 yen", quantity information indicating the number "1" entered in the field 73 arranged in the same menu item 70 as the pressed button 72, and a user who is a user identifier stored in the terminal storage unit 202. The information processing device associates the order information having the account "A101" and the table identifier "T51" which is the user's in-store location information with the first store identifier "F101" stored in the terminal storage unit 202. Send to 1.

When the order receiving unit 103 of the information processing device 1 receives the above order information associated with the first store identifier "F101" from the user terminal 2a, the order transmitting unit 104 receives the store included in the received order information. The identifier "F102" is read and acquired, and the received order information and the first store identifier "F101" are transmitted to the store device 3 of the store indicated by the store identifier "F102".

When the store device 3 of the store indicated by the store identifier "F102" receives the order information, for example, the store indicated by the store identifier "F102" has received an order for the product. The store device 3 of the store indicated by the store identifier "F102" stores the received order information and the first store identifier "F101" in, for example, the order storage unit 107 and displays them on a monitor (not shown) or the like. .. The store clerk or the like indicated by the store identifier “F102” provides food and drink which is a product indicated by the displayed order information. Specifically, the product (here, ramen) indicated by the product identifier "RM01" possessed by the order information is prepared in the quantity (here 1) indicated by the quantity information possessed by the order information. Then, the clerk delivers to the table indicated by the table identifier "T51" which is one of the user identifiers of the order information of the store indicated by the first store identifier "F102". Here, since the store indicated by the first store identifier "F101" received together with the order information is different from the store of the store device 3 that received the order information, that is, the store whose store identifier is "F102", the store is prepared. The clerk of the store indicated by the store identifier "F102" delivers the product to the table indicated by the table identifier "T51" in the store whose store identifier is "F101". Alternatively, after the store clerk indicated by the store identifier "F102" carries it to the store whose store identifier is "F101", the store clerk whose store identifier is "F101" is handed the product ramen to the table. It may be delivered to the user A of the table indicated by the identifier "T51".

When the order transmitting unit 104 transmits the order information to the store device 3, the settlement unit 105 receives the store identifier of the order information received by the order receiving unit 103 and the order receiving unit 103 in association with the order information. Determine if it matches the store identifier. Here, it is determined that the first store identifier is "F101" and the store identifier of the store in the order information is "F102", and they do not match. Therefore, the settlement unit 105 performs the second settlement process for the order indicated by the order information. Specifically, the settlement unit 105 acquires the store identifier "F102" possessed by the order information. The settlement unit 105 multiplies the amount information "800 yen" of the order information and the quantity information "1" to calculate the total amount "800 yen" of the ordered products. Further, the settlement unit 105 acquires the user account "A101" of the user identifier of the order information, and associates one or more user accounts stored in advance in a storage unit (not shown) with the user's credit card number or the like. Obtain the credit card number corresponding to the user account "A101" from the information held in the user account. Then, using the acquired credit card number, a payment process for paying the above total amount to the store whose store identifier is "F102" is performed. Since the payment process is a known technique, detailed description thereof will be omitted here.

Here, the store identifier of "F102" is used to settle the ordered product using a credit card, but the store identifier that the ordering user delivered the ordered product is The payment may be made by paying the amount of the ordered product to the clerk of the store of "F102" in cash or the like. In addition, when this clerk carries a portable payment device that can read credit card information and electronic money information, payment is made using this device using a credit card, electronic money, or the like. May be done. In these cases, the settlement unit 105 sends the above total amount information and the user who placed the order to the store device 3 of the store whose store identifier is "F102" so that the clerk can make a payment by cash. Information such as the user identifier of the user may be transmitted, and the received store device 3 may be able to issue (for example, print) an invoice or the like having a total amount of money or the like.

The settlement unit 105 may store the order information that is the target of the second settlement process in a storage unit, an order storage unit 107, or the like (not shown) as the payment completed order information.

After the user A places some more orders in addition to the order described above to eat and drink, the user A operates the user terminal 2a to leave the store P in advance. It is assumed that the specified operation is performed. When the terminal reception unit 204 accepts this operation, the terminal transmission unit 205 transmits the user exit information having the user account "A101", which is the user identifier, to the information processing device 1 as described above.

FIG. 8B is a diagram showing an unsettled order management table that manages unsettled order information stored in the order storage unit 107 when the user exit information is received.

When the reception unit (not shown) of the information processing apparatus 1 receives the user exit information from the user terminal 2a, the settlement unit 105 is identified by the user account "A101" which is the user identifier of the received user exit information. It is determined that the user A will leave the store, it is determined that it is time to perform the first payment processing for the user A, and the first payment processing is performed. Specifically, in the unsettled order management table shown in FIG. 8B, the settlement unit 105 has a record (row) in which each "account" matches the user account "A101" possessed by the received user exit information. All are detected. Then, for each of the detected records, the value of the "amount" and the value of the "quantity" are multiplied to obtain the amount of the ordered product corresponding to each record. Then, the total amount is obtained by totaling the amounts obtained for all the records. For example, assume that the total amount is "4800 yen". Further, the credit card number corresponding to the user account "A101" possessed by the user exit information is acquired in the same manner as in the case of the second payment process described above. Then, using this credit card number, the user A performs a payment process for paying the above total amount "4800 yen" to the store indicated by the store identifier "F101" possessed by the order information detected above.

Instead of the above-mentioned user exit information, the user terminal 2a transmits the user exit information having the first store identifier and the user identifier, and the settlement unit 105 indicates the store identifier possessed by the order information. Instead of performing the payment process for paying the above total amount to the store, the payment process for paying the above total amount may be performed on the store indicated by the first store identifier possessed by this user exit information. In this case as well, the process is substantially the same as the above process.

The record (row) of the order information used for the first settlement process in the unsettled order management table shown in FIG. 8 (b) is, for example, deleted or given information such as a flag indicating that the settlement has been completed. Therefore, it is preferable not to use it for further payment.

Here, the store indicated by the first store identifier "F101" is settled for unsettled order information using a credit card associated with the user account, but cash or the like is used. You may make a payment. In addition, using the credit card payment device installed in the store and the electronic money payment device, the store where the user A is located using the credit card, electronic money, etc. presented by the user when leaving the store. You may make the payment within. In these cases, the settlement unit 105 sends the above total amount information and the ordering user to the store device 3 of the store identified by the first store identifier so that the payment can be made by cash at the store. Information such as a user identifier may be transmitted so that the received store device 3 can issue (for example, print) an invoice or the like having a total amount of money or the like. When making a payment in cash, the user account or the like may be omitted because the user who makes the payment can be specified if the user's in-store location information such as a table identifier is available as the user identifier.

(Specific example 2)
In the above specific example, the second settlement process performed when the store identifier of the order information received by the order receiving unit 103 is not the first store identifier received in association with the order information is performed as described above. Although it is set to be performed every time the order information is received, the second settlement process may not be performed every time the order information having a store identifier other than the first store identifier is received. Hereinafter, such a specific example 2 will be described with reference to the specific example 1. Here, as described using the flowchart shown in FIG. 3, an example in which the first settlement process and the second settlement process are performed at the same timing will be described. However, here, a case where the first settlement process and the second settlement process are performed by different settlement methods will be described.

For example, in the above specific example 1, when it is determined that the store identifier of the order information received by the order receiving unit 103 is different from the first store identifier received by the order receiving unit 103 in association with the order information. Instead of performing the second settlement processing for the order information, this order information also has the store identifier of the order information received by the order receiving unit 103 as the first store identifier received by the order receiving unit 103 in association with the order information. As in the case of the same, it is added as a new record to the open order management table as shown in FIG. 8 (a).

For example, as in the above specific example 1, the order receiving unit 103 is a product identifier "RM05", a store identifier "F102", an amount information "800 yen", a quantity information "1", and a user identifier. Assuming that the order information having the user account "A101" and the table identifier "T51" is received in association with the first store identifier "F101", the settlement unit 105 receives the order information as the store identifier "F102". The record corresponding to this order information is added to the unsettled order management table shown in FIG. 8A while being transmitted to the store device 3 of the store shown by.

Then, after another order is placed as in Specific Example 1, the terminal transmission unit 205 of the user terminal 2a sets the same user account "A101" and the store in which the user is located according to the user's operation. It is assumed that the user exit information having the first store identifier "F101" to be identified and the table identifier "T51" which is the user's in-store location information is transmitted to the information processing device 1, and the reception desk (not shown) of the information processing device 1 is not shown. It is assumed that the department receives this user exit information.

FIG. 9 is a diagram showing an unsettled order management table that manages unsettled order information stored in the order storage unit 107 when the user exit information is received.

The settlement unit 105 performs the first settlement process and the second settlement process for the user A identified by the user account "A101" which is the user identifier of the user exit information received by the reception unit (not shown) of the information processing device 1. Judging that it is the timing to perform, the first settlement process and the second settlement process are performed.

The settlement unit 105 performs the first settlement process as follows, for example. In the unsettled order management table shown in FIG. 9, the settlement unit 105 has the "store ID" that matches the first store identifier "F101" that the user exit information has, and the "account" is the user exit, respectively. Detects all records (rows) that match the user account that is the user identifier of the store information. Then, for each of the detected records, the value of the "amount" and the value of the "quantity" are multiplied to obtain the amount of the product for each order corresponding to each record. Then, the total amount is obtained by totaling the amounts obtained for all the records. Then, the user A performs a payment process for paying the total amount to the store indicated by the first store identifier "F101" possessed by the user exit information. In this specific example, the settlement unit 105 does not perform the settlement process using the credit card information associated with the user account as in the specific example 1, but instead performs the settlement process using the total amount calculated from the order information and the user A who leaves the store. The user account "A101" which is the user identifier of the user A and the table identifier "T51" which is the location information in the store of the user A are transmitted to the store device 3 corresponding to the first store identifier "F101". Then, the clerk of the store P indicated by the first store identifier "F101" uses the invoice information displayed or printed on the store device 3 corresponding to the first store identifier "F101" and the table identifier "T51". Then, the user A in the table indicated by the table identifier "T51" in the store P makes a payment by cash.

Further, the settlement unit 105 performs the second settlement process as follows. In the unsettled order management table shown in FIG. 9, the settlement unit 105 does not match the "store ID" with the first store identifier "F101" in the user exit information received by the reception unit (not shown), and " All the records (rows) in which the "user ID" matches the user account "A101", which is the user identifier of the received user exit information, are detected. Then, for each of the detected records, the value of the "amount" and the value of the "quantity" are multiplied to obtain the amount of the ordered product corresponding to each record. Further, each of the detected records is grouped by those having the same value of "store ID", and the total amount of money acquired for the records included in each group is totaled for each group to acquire the total amount of money. For example, a group whose "store ID" value is "F102" has acquired a total amount of "2600 yen", and a group whose "store ID" value is "F115" has acquired a total amount of "2000 yen". do.

Then, the settlement unit 105 acquires the credit card number corresponding to the user account "A101" which is the user identifier of the user exit information in the same manner as described above, and the user A uses this credit card number to store the store. Payment processing for paying the above total amount "2600 yen" to the store indicated by the identifier "F102", and for user A to pay the above total amount "2000 yen" to the store indicated by the store identifier "F115". Settlement processing and. As a result, the first payment process and the second payment process can be performed for the user A at the same timing and can be performed by different payment means.

In the above specific example 2, instead of performing the first settlement process and the second settlement process, the following settlement process may be performed.

For example, the total amount of money acquired for the store indicated by the first store identifier "F101" acquired for performing the first settlement processing above and the value of the "store ID" for performing the second settlement processing are "F102". The total amount of money "2600 yen" acquired for a certain group and the total amount of money "2000 yen" acquired for the group whose "store ID" value is "F115" are totaled to calculate the total amount. Then, the settlement unit 105 acquires the credit card number corresponding to the user account "A101" possessed by the user exit information in the same manner as described above, and the user A uses the credit card number to perform the first store identifier "A101". The settlement process for paying the above-mentioned total amount is performed at the store indicated by "F101". Further, the settlement unit 105 performs payment processing for paying the above total amount "2600 yen" from the store indicated by the first store identifier "F101" to the store indicated by the store identifier "F102", and the first store identifier "F102". The settlement process for paying the above-mentioned total amount of "2000 yen" from the store indicated by "F101" to the store indicated by the store identifier "F115" may be performed. Information such as credit card numbers corresponding to stores used for payment processing performed between stores here, and information of each store used to transfer the total amount between accounts such as bank accounts used by each store Information such as an account number may be stored in advance in a storage unit (not shown) of the information processing apparatus 1 in association with the store identifier, and may be appropriately read out using the store identifier.

When the settlement unit 105 stores the order information in the order storage unit 107, the first store identifier received in association with the order information is stored in association with the order information, and the above-mentioned first settlement process is performed. In order information having a store identifier that matches the first store identifier of the user exit information, from the order information stored in the order storage unit 107 managed in the unsettled order management table shown in FIG. Therefore, instead of detecting all the order information having the user identifier that matches the user identifier of the user exit information, the order information is associated with the order information from the order information stored in the order storage unit 107. It may be possible to detect all order information having a store identifier that matches the first store identifier and having a user identifier that matches the user identifier that the user exit information has. Similarly, in the above second settlement process, the first store identifier possessed by the user exit information from the order information stored in the order storage unit 107 managed by the unsettled order management table shown in FIG. Instead of detecting the order information having the user identifier that matches the user identifier that the user exit information has, which is the order information having the store identifier that does not match with, from the order information stored in the order storage unit 107, It may be possible to detect all order information having a store identifier that does not match the first store identifier associated with the order information and having a user identifier that matches the user identifier of the user exit information. .. In this case, for example, the user exit information does not have to have the first store identifier.

As described above, according to the present embodiment, it is possible to order products from another store while staying at one store, and it is possible to realize flexible ordering of products.

In the above embodiment, the case where the user terminal 2 is a terminal device such as a smartphone has been described as an example, but the user terminal 2 is a so-called menu terminal (shown) preset in each store. It may be. The menu terminal is, for example, a terminal device in which a set menu is stored in advance, and the order information is transmitted to the information processing device 1 by displaying the set menu and accepting a designation for a menu item of the displayed set menu. It is a possible terminal device. When a menu terminal is used as the user terminal 2, each menu terminal is a store in which a menu terminal is installed among the set menus associated with the first store identifier as described in the above embodiment. It is preferable that the set menu associated with the first store identifier that matches the store identifier of the above is stored in advance. In this case, the configuration for the user terminal 2 to acquire the set menu from the information processing apparatus 1 as described in the above embodiment may be omitted.

When a menu terminal is used as the user terminal 2, a user who has entered the store inputs in-store position information such as a table identifier used in the store, and the input information is not shown in a storage unit or the like. However, the location information in the store where the menu terminal is installed (for example, the table identifier of the table in which the menu terminal is set) is stored in the menu terminal in advance. It is preferable to do so. Further, the menu terminal may receive and store the user identifier and the like of the user who has entered the store.

In the above embodiment, each process (each function) may be realized by centralized processing by a single device (system), or may be realized by distributed processing by a plurality of devices. You may.

Further, it goes without saying that in each of the above embodiments, the two or more communication means (order receiving unit, request receiving unit, etc.) existing in one device may be physically realized by one medium.

Further, in each of the above embodiments, each component may be configured by dedicated hardware, or a component that can be realized by software may be realized by executing a program. For example, each component can be realized by a program execution unit such as a CPU reading and executing a software program recorded on a recording medium such as a hard disk or a semiconductor memory. At the time of execution, the program execution unit may execute the program while accessing the storage unit (for example, a recording medium such as a hard disk or a memory).

The software that realizes the information processing device according to the above embodiment is the following program. That is, this program puts the computer in order information corresponding to one menu item from a set menu containing two or more menu items associated with a store identifier that identifies one of the two or more stores. The order receiving unit that receives the order information in association with the first store identifier that identifies the store in which the user is located, and the order information received by the order receiving unit, together with the first store identifier, correspond to the menu item corresponding to the order information. This is a program for functioning as an order transmission unit for transmitting to a store device corresponding to a store identifier.

In the above program, the functions realized by the above program do not include the functions that can be realized only by hardware. For example, a function that can be realized only by hardware such as a modem or an interface card in an acquisition unit that acquires information or an output unit that outputs information is not included in the functions realized by the above program.

Further, the number of computers that execute this program may be singular or plural. That is, centralized processing may be performed, or distributed processing may be performed.

FIG. 10 is a schematic diagram showing an example of the appearance of a computer that executes the above program and realizes the information processing apparatus according to the above embodiment. The above embodiment can be realized by computer hardware and a computer program executed on the computer hardware.

In FIG. 10, the computer system 900 includes a computer 901 including a CD-ROM (Compact Disk Read Only Memory) drive 905, a keyboard 902, a mouse 903, and a monitor 904.

FIG. 11 is a diagram showing an internal configuration of the computer system 900. In FIG. 11, the computer 901 is connected to the MPU (Micro Processing Unit) 911, the ROM 912 for storing a program such as a bootup program, and the MPU 911 in addition to the CD-ROM drive 905, and issues an instruction of the application program. A RAM (Random Access Memory) 913 that temporarily stores and provides a temporary storage space, a hard disk 914 that stores application programs, system programs, and data, and a bus 915 that connects the MPU 911, ROM 912, and the like to each other. Be prepared. Note that the computer 901 may include a network card (not shown) that provides a connection to the LAN.

The program for causing the computer system 900 to execute the functions of the information processing apparatus and the like according to the above embodiment may be stored in the CD-ROM 921, inserted into the CD-ROM drive 905, and transferred to the hard disk 914. Alternatively, the program may be transmitted to the computer 901 over a network (not shown) and stored on the hard disk 914. The program is loaded into RAM 913 at run time. The program may be loaded directly from the CD-ROM921 or the network.

The program does not necessarily have to include an operating system (OS), a third-party program, or the like that causes the computer 901 to execute the functions of the information processing apparatus according to the above embodiment. The program may include only a portion of instructions that call the appropriate function (module) in a controlled manner to obtain the desired result. It is well known how the computer system 900 works, and detailed description thereof will be omitted.

It goes without saying that the present invention is not limited to the above embodiments, and various modifications can be made, and these are also included in the scope of the present invention.

As described above, the information processing apparatus according to the present invention is suitable as an apparatus or the like for processing an order for a product, and is particularly useful as an apparatus or the like for processing an order for a plurality of stores.

1 Information processing device 2, 2a User terminal 3 Store device 101 Menu storage unit 102 Menu transmission unit 103 Order reception unit 104 Order transmission unit 105 Settlement unit 106 Request reception unit 107 Order storage unit 201 Terminal reception unit 202 Terminal storage unit 203 Terminal display Department 203a Monitor 204 Terminal reception unit 205 Terminal transmission unit 1000 Information processing system

Claims (9)

From a set menu containing two or more menu items corresponding to a store identifier that identifies one of two or more stores, the order information corresponding to one menu item is used to identify the store in which the user is located. The order receiving unit that receives in association with the first store identifier,
An information processing device including an order transmitting unit that transmits the order information received by the order receiving unit to the store device corresponding to the store identifier corresponding to the menu item corresponding to the order information together with the first store identifier. A menu storage unit that stores a set menu corresponding to any of the two or more store identifiers, and
The information processing device according to claim 1, further comprising a menu transmission unit that transmits a set menu corresponding to a first store identifier that identifies a store in which the user is located to the user terminal of the user. Further provided with a settlement unit that performs settlement processing related to settlement corresponding to the order information received by the order receiving unit.
The settlement unit
Corresponds to the first settlement process corresponding to the order information corresponding to the menu item corresponding to the first store identifier and the order information corresponding to the menu item corresponding to the store identifier different from the first store identifier. The information processing device according to claim 1 or 2, wherein the payment processing is performed, and the first payment processing is different from the second payment processing. The information processing device according to claim 3, wherein the first settlement process and the second settlement process have different settlement timings. The information processing device according to claim 3 or 4, wherein the first settlement process and the second settlement process have different settlement means. The settlement unit
The information according to claim 1 or 2, wherein the total amount for each store is calculated using the amount information corresponding to one or more order information corresponding to each of two or more store identifiers, and payment processing is performed for each store identifier. Processing equipment. The settlement unit
Settlement for calculating the total amount using the amount information corresponding to two or more order information corresponding to one user and inputting the amount indicated by the total amount to the store identified by the first store identifier. A store identified by the store identifier from a store identified by the first store identifier by processing and using the amount information corresponding to one or more order information corresponding to the store identifier other than the first store identifier. The information processing apparatus according to any one of claims 1 to 3, which performs a payment process for paying the amount indicated by the amount information. It is an information processing method performed by using an order receiving unit and an order transmitting unit.
The user can obtain order information corresponding to one menu item from a set menu including two or more menu items corresponding to a store identifier that identifies one of the two or more stores by the order receiving unit. The order receiving step to be received in association with the first store identifier that identifies the store where the store is located,
The order transmission unit transmits the order information received in the order reception step to the store device corresponding to the store identifier corresponding to the menu item corresponding to the order information together with the first store identifier. Information processing method to be provided. Computer,
From a set menu containing two or more menu items corresponding to a store identifier that identifies one of two or more stores, the order information corresponding to one menu item is used to identify the store in which the user is located. The order receiving unit that receives in association with the first store identifier,
A program for functioning as an order transmitting unit that transmits the order information received by the order receiving unit to the store device corresponding to the store identifier corresponding to the menu item corresponding to the order information together with the first store identifier.

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