JP2016091225A - Order system and management device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To acquire order information available for accurate customer analysis without missing a sales chance.SOLUTION: An order system receiving the order information on an item comprises: a ticket issuing device for receiving an order of the item, supplying first order information on the item, and executing registration processing based on the first order information to output a medium; an order terminal for receiving the order of the item from a customer at a shop and supplying second order information on the item; and an order controller for managing the first order information supplied by the ticket issuing device and the second order information supplied by the order terminal as order information on one transaction for the customer.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an order system and a management apparatus.

  2. Description of the Related Art A restaurant vending machine system is known in which products are ordered and the order details are transmitted to a kitchen. (For example, refer to Patent Document 1).

JP 2005-202910 A

However, in the case of the so-called pre-accounting system as described above, if you want to purchase a meal ticket and sit at the table and then add more products to place an order, you must go to the place where the ticket machine is located and purchase the meal ticket again. It was. Therefore, since the customer is troublesome, there are not many cases where the customer who has been seated once purchases the product again with the ticket vending machine, and the store misses the sales opportunity.
On the other hand, for example, it is possible to accept an additional order with a mobile terminal possessed by a store clerk, but the product ordered by issuing the food ticket and the product ordered later by the store clerk are: Despite being ordered by the same customer, it was treated as a separate transaction, and order information usable for accurate customer analysis could not be obtained.
The present invention has been made in view of the above circumstances, and an object thereof is to provide an order system capable of obtaining order information that can be used for accurate customer analysis without missing a sales opportunity.

  [1] In order to solve the above-described problem, an order system according to an aspect of the present invention is an order system that accepts order information for a product, accepts an order for the product, and supplies the first order information of the product And a first output device that executes a registration process based on the first order information and outputs a medium, and a second output device that receives a product order and supplies the second order information of the product. And the first order information supplied by the first output device and the second order information supplied by the second output device are managed as order information of one transaction for the customer. And a management device that performs the above-described process.

[2] In the order system according to [1], the first output device supplies the first order information together with identification information of the medium to the management device, and the second output device The medium identification information is acquired, the medium identification information, the table information specifying the table on which the customer is seated, and the second order information are supplied to the management device, The first order information and the second order information are associated and managed based on medium identification information and the table information.
[3] In the order system according to any one of [1] and [2], the first output device further includes a settlement unit, and the first order information and the first order information based on the first order information. It further comprises a slip issuing device for issuing an order slip including settlement completion information indicating that the settlement processing is completed by the settlement unit and the second order information.
[4] The order system according to any one of [1] to [3], further comprising a settlement device that executes a settlement process based on the second order information.
[5] In the order system according to [4], the payment apparatus further includes a printing unit that prints a receipt in which a receipt amount corresponding to the first order information and the second order information is written. It is characterized by providing.

  [6] In order to solve the above-described problem, a management device according to an aspect of the present invention is a management device that manages product order information, and accepts an order for a product and uses the first order information for the product A first acquisition unit that acquires the first order information from a first output device that executes a registration process based on the output and outputs a medium; a second acquisition unit that receives an order for the product and outputs the received order information; A second acquisition unit that acquires second order information from the output device, the first order information acquired by the first acquisition unit, and the second order acquired by the second acquisition unit And a control unit that manages information as order information of one transaction for the customer.

  According to the present invention, order information that can be used for accurate customer analysis can be obtained without missing a sales opportunity.

It is a figure which shows the example of a schematic structure of the order system which is one Embodiment of this invention. It is a block diagram which shows the example of a structure of an order terminal. It is a block diagram which shows the example of a structure of a POS (Point Of Sales) terminal. It is a figure which shows the example of a data structure of the goods table which an order controller manages. It is a figure which shows the example of a data structure of the meal ticket table which an order controller memorize | stores. It is a figure which shows the example of a data structure of the adjustment table which an order controller manages. It is a figure which shows the example of the meal ticket which a ticket issuing machine outputs. It is a figure which shows the example of the order slip which a kitchen printer prints. It is a figure which shows the example of the detailed receipt which the printing part of a POS terminal prints. It is a figure which shows the example of the receipt which the printing part of a POS terminal prints. It is a figure showing the transition of the screen by operation of the selection screen displayed on the display part of a POS terminal. 5 is a flowchart illustrating an example of a procedure of a checkout process by the POS terminal 60.

Hereinafter, embodiments for carrying out the present invention will be described in detail with reference to the drawings.
FIG. 1 is a diagram showing an example of a schematic configuration of an order system according to an embodiment of the present invention. As shown in FIG. 1, the order system 1 includes an order controller 10 (management device), a ticketing machine 20 (second output device), an order terminal 30-1 (second output device), and an order terminal 30. -2 (second output device), an access point 40, a kitchen printer 50 (slip issuing device), a POS terminal 60 (settlement device), and a network 70.

  In the following description, when the order terminal 30-1 and the order terminal 30-2 are not distinguished, the order terminal 30-1 and the order terminal 30-2 may be described as the order terminal 30 in some cases. Although FIG. 1 is an example including two order terminals 30, the number of order terminals 30 is not limited to this.

The order controller 10, the ticket issuing machine 20, the access point 40, the kitchen printer 50, and the POS terminal 60 are communicably connected via a network 70.
The network 70 is a computer network capable of communication using, for example, the Internet protocol (IP). For example, the network 70 is a local area network (LAN) laid in a store.

  The ticket issuing machine 20 is a medium output device installed in a store. The medium is, for example, a paper medium (food ticket). The ticket issuing machine 20 takes in the product table from the order controller 10 and stores it. The product table includes product information (for example, product number, product name, price, and tax type) for each product. The timing at which the ticket issuing machine 20 fetches the product table may be any fixed period, regular time, or whenever the product table is updated. Note that the ticket issuing machine 20 may refer to a product table managed by the order controller 10 in accordance with an ordering operation by a customer.

  The ticket issuing machine 20 is provided with an order button for each product. The ticket issuing machine 20 receives an order for a product (first product) in response to an operation of an order button by a customer, and generates order information (first order information) for the first product. The order information is information for specifying the order contents of the product, and includes, for example, a product number for specifying the product and quantity information indicating the quantity. The ticket issuing machine 20 acquires the product information of the first product from the product table using the product number included in the first order information as a key. The ticket issuing machine 20 accepts money (coins and / or bills) deposited by the customer, and executes a registration process based on the amount of money deposited and the price and tax type included in the product information. The ticket issuing machine 20 transmits the first order information and medium identification information (food ticket number) to the order controller 10 after the registration process. Then, the ticket issuing machine 20 prints the product name, the price, the food ticket number, and the barcode indicating the food ticket number on the food ticket that is a medium, and outputs the food ticket. Note that the ticket issuing machine 20 may include a settlement unit and execute a settlement process based on the first order information.

  The access point 40 is a relay device that relays communication between the order terminal 30 and the order controller 10. The access point 40 performs communication with the order terminal 30 by wireless (for example, wireless LAN).

  The order terminal 30 is a portable order reception terminal (handy terminal) used by a store clerk in the store. The order terminal 30 takes in the product table from the order controller 10 and stores it. The timing at which the ordering terminal 30 takes in the product table may be any fixed period, regular time, or whenever the product table is updated. Note that the order terminal 30 may refer to a product table managed by the order controller 10 in accordance with an operation by a store clerk.

  The order terminal 30 reads the barcode of the meal ticket or accepts an order by pressing a button. A table number (table information) is associated with each customer table in the store. When a customer (a customer who ordered the first product by the ticketing machine 20; the same applies hereinafter) arrives at the customer table, the store clerk inputs the table number of the customer table from the order terminal 30, and further the order terminal 30 is used to read the barcode of the food ticket number printed on the food ticket. Note that the order terminal 30 may input the food ticket number by pressing a button by a store clerk instead of reading the barcode. The order terminal 30 transmits the table number and the meal ticket number to the order controller 10. Further, the order terminal 30 accepts an order for a product (second product) by a customer, generates order information (second order information) for the second product, and stores the table number and the second order information in the order controller. 10 to send.

  The order controller 10 is a management device that manages product order information. The order controller 10 manages the product table. The order controller 10 manages a meal ticket table including meal ticket information (for example, meal ticket number and product number) for each meal ticket. Further, the order controller 10 manages a settlement table including settlement information for each transaction (for example, table number, product number, number, meal ticket number, and settlement flag). Specific examples of the product table, the meal ticket table, and the payment table will be described later.

  When the order controller 10 receives the first order information transmitted from the ticketing machine 20 and the food ticket number of the food ticket, the order controller 10 associates the food ticket number with the product number included in the first order information. When there is no table, a new meal ticket table is generated and added, and when there is a meal ticket table, it is added to the food ticket table.

  Further, when the order controller 10 receives the table number transmitted by the order terminal 30, the order controller 10 searches the settlement table and, if it is a new table number, generates a new transaction number corresponding to the table number. When the order controller 10 receives the table number and the food ticket number from the order terminal 30, the order controller 10 searches for the product number from the food ticket table using the food ticket number as a key, and the table number, the product number, and the number (here, 1 for each food ticket). ), The ticket number, and the settlement flag “1” are recorded in the settlement table in association with the transaction number. The settlement flag being “1” is information indicating that the settlement has been completed by the sales of the food ticket (pre-accounting has been completed).

  When the order controller 10 receives the table number and the second order information from the order terminal 30, the order controller 10 sets the table number, the product number included in the second order information, the number, and the settlement flag “0”. Record in the checkout table in association with the transaction number. The settlement flag being “0” is information indicating that the settlement has not been completed (post-accounting).

  Further, the order controller 10 receives an order slip including first order information, settlement completion information indicating that the settlement process is completed by the settlement unit based on the first order information, and second order information. , Issued from the kitchen printer 50. A specific example of the order slip will be described later.

  The order controller 10 manages the first order information and the second order information as order information for one transaction for the customer. In detail, for example, the order controller 10 receives a product order in response to an operation by a customer, executes a registration process based on the first order information of the product, and outputs a meal ticket from the ticket issuing machine 20. A first obtaining unit that obtains order information, a second obtaining unit that obtains second order information from an order terminal 30 that accepts orders for products by a customer and outputs received order information; And a control unit that manages the first order information acquired by the acquisition unit and the second order information acquired by the second acquisition unit as order information of one transaction for the customer.

  The kitchen printer 50 is a slip issuing device installed in a kitchen (kitchen).

  The POS terminal 60 executes a settlement process based on the second order information managed by the order controller 10. In addition, the POS terminal 60 includes a first receipt in which a receipt amount corresponding to the first order information and the second order information is described, and a receipt amount corresponding to only the first order information. A selection unit that selects one of the receipt of No. 2 and the third receipt of the receipt amount according to only the second order information; For example, the selection unit may display a graphical user interface (Graphical User Interface) for selecting one of printing a first receipt, printing a second receipt, and printing a third receipt. GUI) button. The POS terminal 60 includes a printing unit that prints the receipt selected by the selection unit.

  FIG. 2 is a block diagram illustrating an example of the configuration of the order terminal 30. As shown in FIG. 2, the ordering terminal 30 includes a CPU (Central Processing Unit) 301, a ROM (Read Only Memory) 302, a RAM (Random Access Memory) 303, a scanner unit 304, and a display unit. 305, an operation unit 307, a communication unit 308, a buzzer 309, a power supply control unit 310, and a rechargeable battery 311.

  The CPU 301, the ROM 302, the RAM 303, the scanner unit 304, the display unit 305, the operation unit 307, the communication unit 308, the buzzer 309, and the power supply control unit 310 are connected via a signal line and a bus. Yes. The rechargeable battery 311 is connected to the power supply control unit 310. When the order terminal 30 moves away from a cradle (not shown) and operates, the rechargeable battery 311 supplies power to each unit.

  The ROM 302 is a program storage unit. The CPU 301 implements a product registration function by reading and executing a program stored in the ROM 302. The CPU 301 realizes the function of the program execution unit. For example, the RAM 303 stores a product table read from the order controller 10. The scanner unit 304 reads the barcode printed on the meal ticket, and acquires the meal ticket number which is barcode information. The display unit 305 displays order information when accepting an order for the second product. The operation unit 307 includes operation buttons that accept input of table numbers and numbers. The communication unit 308 is a communication interface that communicates with the access point 40 and other network devices. The buzzer 309 outputs a warning sound, which is a buzzer sound, when the CPU 301 executes a program and a warning should be issued. The power supply control unit 310 charges the rechargeable battery 311 by supplying the power supply power obtained through the cradle to the rechargeable battery 311.

FIG. 3 is a block diagram illustrating an example of the configuration of the POS terminal 60. As illustrated in FIG. 3, the POS terminal 60 includes a CPU 601, a ROM 602, a RAM 603, a scanner unit 604, a display unit 605, an operation unit 606, a communication unit 607, a buzzer 608, a printing unit 609, A settlement unit 610 and a change bill machine 611 are provided.
The CPU 601, ROM 602, RAM 603, scanner unit 604, display unit 605, operation unit 606, communication unit 607, buzzer 608, printing unit 609, settlement unit 610, and change bill 611 Are connected via a signal line and a bus.

  The ROM 602 is a read-only memory that stores programs. The CPU 601 is a central processing unit, and controls the operation of the POS terminal 60 by reading and executing a program stored in the ROM 602. When the CPU 601 executes the program, for example, the functions of the first acquisition unit, the second acquisition unit, and the control unit are realized. The RAM 603 is an occasional read / write memory that stores various types of information. For example, the RAM 603 stores the product information acquired from the order controller 10, payment information corresponding to the transaction number indicated by the barcode of the order slip read by the scanner unit 604, and the like.

  The display unit 605 displays various information according to control by the CPU 601. The operation unit 606 includes various operation buttons for operating the POS terminal 60. For example, the operation unit 606 includes a numeric key for entering a number, a correction key, a subtotal key, a current total key, and a receipt issuance key for issuing a receipt. The operation unit 606 includes a touch panel. For example, the touch panel is provided by being stacked on the display surface of the display unit 605. When the CPU 601 displays a selection screen including various GUI buttons on the display unit 605, an area of the touch panel corresponding to the GUI button becomes an operation button. The communication unit 607 communicates with other devices via the network 70. For example, the communication unit 607 communicates with the order controller 10 and acquires the latest product table from the order controller 10. When an error or the like occurs, the buzzer 608 generates a buzzer sound or a synthesized voice that notifies the error. The printing unit 609 outputs a detailed receipt on which the details based on the checkout information are printed after the checkout process is completed. In addition to the detailed receipt, the printing unit 609 issues a receipt corresponding to the operation of the operation unit 606.

  The settlement unit 610 includes a credit card reader, an electronic money reader, etc., and their control units. The settlement unit 610 performs settlement processing using cash, credit, and electronic money. The settlement unit 610 performs settlement with cash using the change bill 611 and supplies the CPU 601 with the result of the settlement (for example, information indicating whether or not the settlement has been established). Further, the settlement unit 610 performs settlement with credit, and supplies the result of the settlement to the CPU 601. Further, the settlement unit 610 performs settlement with electronic money, and supplies the CPU 601 with the result of the settlement. The change fishing bill machine 611 includes a bill insertion / exit for inputting and discharging bills, a coin insertion port for inserting coins, and a change discharge port for discharging change.

  FIG. 4 is a diagram illustrating an example of a data configuration of a product table managed by the order controller 10. As shown in FIG. 4, the product table includes product information for each product. The product information includes, for example, a product number, a product name, a price, and a tax type. The product number is information for identifying a product. The product name is the name of the product. The price is the price of the product. The tax type is information indicating either internal tax or external tax of the consumption tax.

  The product table of FIG. 4 includes product information with the product number “0001”, the product name “Curry”, the price “500” (500 yen), and the tax type “Internal Tax”. In addition, the product table includes product information with the product number “0002”, the product name “Udon”, the price “400” (400 yen), and the tax type “internal tax”. In addition, the product table includes product information with the product number “0007”, the product name “tea”, the price “200” (200 yen), and the tax type “internal tax”. This product table includes product information whose product number is “0008”, product name is “coffee”, price is “200” (200 yen), and tax type is “internal tax”.

  FIG. 5 is a diagram illustrating an example of the data configuration of the food ticket table stored in the order controller 10. As shown in FIG. 5, the meal ticket table includes meal ticket information for each meal ticket. The meal ticket information includes, for example, a meal ticket number and a product number. The meal ticket number is identification information of the meal ticket. The product number is the product number of the product corresponding to the meal ticket.

  The food ticket table of FIG. 5 includes food ticket information having a food ticket number of “1000” and a product number of “0001” (curry). In addition, the food ticket table includes food ticket information having a food ticket number of “1001” and a product number of “0002” (udon).

  FIG. 6 is a diagram illustrating an example of a data configuration of a settlement table managed by the order controller 10. As shown in FIG. 6, the settlement table includes settlement information for each product. The settlement information includes, for example, a transaction number, a table number, a product number, a number, a meal ticket number, and a settlement flag. The transaction number is information that identifies a transaction. The table number is information for identifying the customer table with the customer. The product number is the product number of the product ordered by the customer. The number is information representing the number of products ordered by the customer. The meal ticket number is the meal ticket number when the product is ordered by the ticket issuing machine 20. The settlement flag is settlement completion information indicating whether or not the settlement of the product is completed. For example, when the settlement of the product is completed, the settlement flag is “1”, and when the settlement of the product is not completed, the settlement flag is “0”.

  In the settlement table of FIG. 6, the transaction number is “0010”, the table number is “1”, the product number is “0001” (curry), the number is “1”, the food ticket number is “1000”, and the settlement flag is “1”. "(Settlement complete)" is included. Further, in the settlement table, the transaction number is “0010”, the table number is “1”, the product number is “0002” (udon), the number is “1”, the food ticket number is “1001”, and the settlement flag is “1”. "(Settlement complete)" is included. Also, in this checkout table, the transaction number is “0010”, the table number is “1”, the product number is “0007” (tea), the number is “1”, the food ticket number is “−” (no food ticket), The settlement information whose flag is “0” (unsettled) is included. Also, in this checkout table, the transaction number is “0010”, the table number is “1”, the product number is “0008” (coffee), the number is “1”, the food ticket number is “−” (no food ticket), The settlement information whose flag is “0” (unsettled) is included.

FIG. 7 is a diagram illustrating an example of a meal ticket output by the ticket issuing machine 20. As shown in FIG. 7, the food ticket 100 is a food ticket for the product “curry”. On the meal ticket 100, a product name “curry”, a price “500 yen”, a meal ticket number “1000”, and a barcode indicating the meal ticket number “1000” are printed.
For example, the ticket issuing machine 20 may print the product name and price on the front side of the food ticket and print the food ticket number and barcode on the back side.

  FIG. 8 is a diagram illustrating an example of an order slip (also referred to as an accounting slip) printed by the kitchen printer 50. The order controller 10 prints an order slip 101 as shown in FIG. 8 based on the settlement information in the stored settlement table. The order slip 101 in FIG. 8 is a bill for accounting printed by the order controller 10 based on the settlement information whose transaction number is “0010” in the settlement table shown in FIG. The order slip 101 is printed with a title “account slip” and an issue date and time “October 2, 2014 12:20”. In addition, “completed” (settlement completion information) indicating that the settlement of each of the product “curry” and the product “udon” has been completed is printed on the order slip 101 as pre-accounting. Further, in this order slip 101, as a post-accounting, the product “tea”, the number “1”, and the price “¥ 200” (200 yen), the product “coffee”, the number “1”, and the price “¥ 200”. ”(200 yen), subtotal amount“ ¥ 400 ”(400 yen), internal tax amount“ ¥ 29 ”(29 yen), and total amount“ ¥ 400 ”(400 yen) are printed. The order slip 101 is printed with a transaction number “0010” and a bar code representing the transaction number. Further, in the order slip 101, a check column (square frame) is provided on the left side of each product name for the clerk to check with a writing instrument.

FIG. 9 is a diagram illustrating an example of a detailed receipt printed by the printing unit 609 of the POS terminal 60. When the scanner unit 604 of the POS terminal 60 reads the barcode printed on the order slip, the POS terminal 60 identifies the transaction number and uses the transaction number as a key to check out the checkout table stored in the order controller 10. Extract information. Then, the POS terminal 60 prints and outputs the detailed receipt 102 shown in FIG. 9 by the printing unit 609 based on the payment information, for example. The statement receipt 102 includes a pre-accounting statement 110 that has been settled by pre-accounting by the settlement process of the ticket issuing machine 20, and a post-accounting statement 120 that has been settled by the post-accounting by the settlement processing of the POS terminal 60. Yes.
The POS terminal 60 may print the pre-accounting details 110 and the post-accounting details 120 on the receipt as details, or may omit the pre-accounting details 110 and print only the post-accounting details 120 on the receipt. .

  FIG. 10 is a diagram illustrating an example of a receipt printed by the printing unit 609 of the POS terminal 60. The POS terminal 60 causes the printing unit 609 to print any one of the receipt 210, the receipt 220, or the receipt 230 shown in FIG. 10 in accordance with the selection by the operation unit 606 (selection unit). The receipt 210 is an example in which the total amount “1300 yen” of the receipt amount “900 yen” of the previous accounting details and the receipt amount “400 yen” of the subsequent accounting details is described in the receipt amount column. The receipt 220 is an example in which only the receipt amount “900 yen” of the previous accounting statement is entered in the receipt amount column. The receipt 210 is an example in which only the receipt amount “400 yen” of the post-accounting statement is entered in the receipt amount column.

  FIG. 11 is a diagram illustrating screen transition caused by an operation on a selection screen displayed on the display unit 605 of the POS terminal 60. When a receipt issuance key in the operation unit 606 of the POS terminal 60 is pressed, a receipt issuance screen 250 is displayed on the display unit 605. The receipt issuance screen 250 is a screen for selecting whether or not to issue a receipt corresponding to both the previous accounting details and the subsequent accounting details. When “Yes” is selected on the receipt issuance screen 250, the POS terminal 60 issues the receipt 210 shown in FIG. When “No” is selected on the receipt issuance screen 250, the POS terminal 60 displays the receipt issuance screen 260 on the display unit 605.

  The receipt issuance screen 260 is a screen for selecting whether or not to issue a receipt corresponding to only the previous accounting details. When “Yes” is selected on the receipt issuance screen 260, the POS terminal 60 issues the receipt 220 shown in FIG. When “No” is selected on the receipt issuance screen 260, the POS terminal 60 displays the receipt issuance screen 270 on the display unit 605.

  The receipt issuance screen 270 is a screen for selecting whether or not to issue a receipt corresponding only to the post-accounting details. When “Yes” is selected on the receipt issuance screen 270, the POS terminal 60 issues the receipt 230 shown in FIG. When “No” is selected on the receipt issuance screen 270, the POS terminal 60 displays the receipt issuance screen 250 on the display unit 605.

FIG. 12 is a flowchart illustrating an example of the procedure of the settlement process by the POS terminal 60.
In step S <b> 1, when the scanner unit 604 reads the barcode of the order slip, the scanner unit 604 extracts a transaction number from the read barcode and supplies the transaction number to the CPU 601.
Next, in step S2, the CPU 601 extracts and reads the settlement information from the settlement table stored in the order controller 10 using the transaction number as a key, and displays the settlement information and the information indicating the billing amount on the display unit 605. Let

Next, in step S3, the amount of the deposit is set by the operation of the store clerk who has received the deposit of the same amount as or more than the amount charged from the customer.
Next, in step S4, when the current total key is pressed, the settlement unit 610 performs a settlement process. In the case of cash settlement, money is inserted into a change bill 611.
Next, in step S5, when the amount of the deposit is higher than the amount charged, that is, when there is a change, the CPU 601 proceeds to the process of step S6, and when the amount of the deposit is the same as the amount charged, If there is no change, the CPU 601 proceeds to the process of step S7.

In step S <b> 6, the CPU 601 discharges the change amount of money from the change fishing bill machine 611.
Next, in step S7, the CPU 601 causes the printing unit 609 to print the detailed receipt and output it.
Next, in step S8, the CPU 601 determines whether or not a receipt issue key has been pressed. If the CPU 601 determines that the receipt issuance key has been pressed (step S8: YES), the CPU 601 proceeds to step S9. If the CPU 601 determines that the receipt issuance key has not been pressed and a certain time has elapsed (step S8: NO). The process according to this flowchart is terminated.

  In step S9, the CPU 601 displays the receipt issuance screen 250 of FIG. 11 on the display unit 605 and accepts a selection input. When “Yes” is tapped (step S9: YES), the CPU 601 proceeds to the process of step S10, and when “No” is tapped (step S9: NO), the process proceeds to step S11.

  In step S <b> 10, the CPU 601 causes the printing unit 609 to print a receipt of a receipt amount (for example, the receipt 210 shown in FIG. 10) based on the previous account details and the later account details and output the receipt. Then, the CPU 601 ends the process according to this flowchart.

  In step S11, the CPU 601 displays the receipt issue screen 260 of FIG. 11 on the display unit 605, and accepts a selection input. When “Yes” is tapped (step S11: YES), the CPU 601 proceeds to the process of step S12. When “No” is tapped (step S11: NO), the CPU 601 proceeds to the process of step S13.

  In step S <b> 12, the CPU 601 causes the printing unit 609 to print a receipt with a receipt amount (for example, the receipt 220 shown in FIG. 10) based only on the previous accounting details and output the receipt. Then, the CPU 601 ends the process according to this flowchart.

  In step S13, the CPU 601 displays the receipt issuance screen 270 of FIG. 11 on the display unit 605 and accepts a selection input. When “Yes” is tapped (step S13: YES), the CPU 601 proceeds to the process of step S14, and when “No” is tapped (step S13: NO), the process returns to the process of step S9.

  In step S <b> 14, the CPU 601 causes the printing unit 609 to print a receipt with a receipt amount (for example, the receipt 230 shown in FIG. 10) based only on the post-accounting details and output the receipt. Then, the CPU 601 ends the process according to this flowchart.

  As described above, the order system 1 according to an embodiment of the present invention is an order system that accepts order information for products. The order system 1 receives an order for the first product, supplies the first order information of the first product to the order controller 10, and executes a registration process based on the first order information to output a meal ticket. A ticket vending machine 20, an order terminal 30 that accepts an order for a second product and supplies second order information of the second product to the order controller 10, a first order information supplied by the ticket vending machine 20, And a management device that manages second order information supplied from the order terminal 30 as order information of one transaction for the customer.

  With this configuration, the first order information of the first product pre-accounted by the ticketing machine 20 and the second order information of the second product ordered by the ordering terminal 30 as an additional order are obtained from the customer. Can be treated as a single transaction. Therefore, it is possible for the customer to save the troublesome work of requesting a meal ticket with the ticket vending machine 20 every time an additional order is placed. Moreover, the store can acquire the exact number of transactions by making the order by the meal ticket and the additional order into one transaction. Further, the store can distinguish and grasp, for example, the product ordered by the pre-accounting for one customer and the product ordered additionally by the post-accounting based on the information managed by the order controller 10. Information managed by the controller 10 can be used for sales analysis of products.

In the order system 1, the ticket issuing machine 20 supplies the first order information to the order controller 10 together with the identification information (food ticket number) of the food ticket, and the order terminal 30 acquires the food ticket number, The table information specifying the table on which the customer is seated and the second order information are supplied to the order controller 10, and the order controller 10 receives the first order information and the first order information based on the meal ticket number and the table information. It may be managed in association with the order information.
Thereby, the order system 1 can manage the customer order and the table with the customer in association with each other.

Further, in the order system 1, the ticket issuing machine 20 further includes a settlement unit, and the first order information and settlement completion information indicating that the settlement process is completed by the settlement unit based on the first order information; You may further provide the kitchen printer 50 which issues the order slip containing 2nd order information.
As a result, the customer can smoothly perform post-accounting for the products for which additional orders have been placed. In addition, the store can reliably distinguish between products that have been settled and products that have not yet been settled.

  Further, the order system 1 may further include a POS terminal 60 that executes a settlement process based on the second order information managed by the order controller 10.

  In the order system 1, the POS terminal 60 may further include a printing unit that prints a receipt on which a receipt amount corresponding to the first order information and the second order information is written.

In the order system 1, the POS terminal 60 includes a first receipt in which a receipt amount corresponding to the first order information and the second order information is described, and a receipt amount corresponding only to the first order information. A selection unit that selects any one of the second receipt in which is described and the third receipt in which the receipt amount corresponding to only the second order information is described, and the selection unit And a printing unit that prints the selected receipt.
With this configuration, the POS terminal 60 can receive the receipt amount for both the meal ticket purchase (previous account) and the additional purchase (post-account), the receipt amount for only the purchase of the meal ticket, or the receipt amount for only the additional purchase. Of these, a receipt printed by the customer can be issued.

  The ticket issuing machine 20 may be a medium output device that outputs (issues) an IC card as a medium. When the medium is an IC card, the ticket issuing machine 20 records, for example, a food ticket number on an integrated circuit (chip) built in the IC card. The customer who has acquired the IC card causes the IC card to be read by an IC card reader installed on the customer table. For example, the IC card reader stores the table number, and transmits the food ticket number read from the IC card to the order controller 10 together with the table number. Thereby, the store clerk does not need to read the barcode of the medium (food ticket) using the order terminal 30.

  Further, the order terminal 30 may be realized by a pen type scanner. The pen type scanner is an order receiving device operated by a customer. The pen-type scanner reads a code from a menu in which a plurality of menu codes indicating products for sale and function codes for controlling input of orders are recorded, and generates order information based on the read codes. The menu may be in the form of a book (booklet) or a sheet. The menu may be a menu screen of a display device (for example, a liquid crystal display device).

  When the pen type scanner is provided in the cradle of the customer table, the pen type scanner may store the table number of the customer table. Alternatively, the pen-type scanner may read the bar code of the table number provided on the menu or table. When the pen-type scanner reads a barcode (food ticket number) of the food ticket, the pen-type scanner transmits the food ticket number and the table number indicated by the barcode to the order controller 10.

  Further, the order terminal 30 may be realized by an order terminal (self-terminal) provided in the customer table. This order terminal is an order receiving device operated by a customer. This ordering terminal stores the table number of the customer table. The customer operates the order terminal and inputs the food ticket number described in the food ticket. Then, the order terminal transmits the meal ticket number and the table number to the order controller 10.

  Further, the order terminal 30 may be realized by an order terminal (stationary terminal) operated by a store clerk. After the customer arrives at the customer table, the store clerk operates the ordering terminal to input the meal ticket number described in the meal ticket and the table number of the customer table with the customer. Then, the order terminal transmits the meal ticket number and the table number to the order controller 10.

In the above embodiment, an example is shown in which the ticketing machine 20 settles the first order information and issues a meal ticket. However, the ticketing machine 20 registers only the first order information, that is, only the order of the product. The first order information may be settled at the POS terminal 60 together with the second order information ordered at the order terminal 30. When the second order information only, or when the first order information and the second order information are settled at the POS terminal 60 as described above, the POS terminal 60 is not only a manned device, It may be a self-settlement device that can be settled by the customer's own operation.
For example, the bar code printed on the order slip shown in FIG. 8 is read by the reading device of the self-settlement device, so that the transaction to be settled can be specified and settled. In this case, in the case of only the second order information, only that information is converted into a bar code. When both the first order information and the second order information are to be settled, the first order information And the second order information are bar-coded and printed, so that both the first order information and the second order information can be settled simultaneously.

  Moreover, you may make it implement | achieve a part of function of the order controller 10 which is embodiment mentioned above with a computer. In this case, a computer program for realizing the function is recorded on a computer-readable recording medium, the computer program recorded on the recording medium is read into the computer system, and the computer system executes the computer program. A function may be realized. The computer system includes an operating system (OS) and hardware of peripheral devices. The computer-readable recording medium is a portable recording medium such as a flexible disk, a magneto-optical disk, an optical disk, or a memory card, and a storage device such as a magnetic hard disk or a solid state drive provided in the computer system. Furthermore, a computer-readable recording medium dynamically holds a program for a short time, such as a computer network such as the Internet, and a communication line when transmitting a program via a telephone line or a cellular phone network. In addition, a server that holds a program for a certain period of time, such as a volatile memory inside a computer system serving as a server device or a client in that case, may be included. Further, the above computer program may be for realizing a part of the above-described functions, and further, the above-described functions are realized by a combination with a program already recorded in the computer system. Also good.

  In the present embodiment, the customer operates the ticket vending machine 20 to issue a food ticket. However, the customer verbally transmits the desired product to the store clerk, and the store clerk operates the ticket vending machine 20 to issue the food voucher. You may do it.

  As mentioned above, although embodiment of this invention was explained in full detail with reference to drawings, the specific structure is not restricted to that embodiment, The design of the range which does not deviate from the summary of this invention, etc. are included.

  DESCRIPTION OF SYMBOLS 1 ... Order system, 10 ... Order controller (management apparatus), 20 ... Ticketing machine (medium output device), 30-1 ... Order terminal (order reception apparatus), 30-2 ... Order terminal (order reception apparatus), 40 ... Access point 50 ... Kitchen printer (slip issuing device), 60 ... POS terminal (settlement device), 70 ... Network

Claims (6)

An order system that accepts product order information,
A first output device that accepts an order for a product, supplies first order information for the product, and executes a registration process based on the first order information to output a medium;
A second output device for receiving an order for the product and supplying second order information for the product;
Management for managing the first order information supplied by the first output device and the second order information supplied by the second output device as order information of one transaction for the customer Equipment,
An order system comprising: The first output device supplies the first order information together with the medium identification information to the management device,
The second output device acquires the identification information of the medium, and sends the identification information of the medium, table information specifying the table on which the customer is seated, and the second order information to the management device. Supply
The management device associates and manages the first order information and the second order information based on the identification information of the medium and the table information;
The order system according to claim 1, wherein: The first output device further includes a settlement unit,
A slip for issuing an order slip including the first order information, settlement completion information indicating that the settlement processing is completed by the settlement unit based on the first order information, and the second order information. Issuing device,
The order system according to claim 1, further comprising: A settlement apparatus that executes a settlement process based on the second order information;
The order system according to any one of claims 1 to 3, further comprising: The settlement apparatus is
A printing unit for printing a receipt in which a receipt amount corresponding to the first order information and the second order information is written;
The order system according to claim 4, further comprising: A management device for managing product order information,
A first acquisition unit for acquiring the first order information from a first output device that receives a product order and executes a registration process based on the first order information of the product and outputs a medium;
A second acquisition unit that receives second order information from a second output device that receives an order for the product and outputs the received order information;
A control unit for managing the first order information acquired by the first acquisition unit and the second order information acquired by the second acquisition unit as order information of one transaction for the customer; ,
A management apparatus comprising:

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