JP6476761B2 - Order system, management device and program - Google Patents

Description

The present invention relates to an order system , a management device and a program .

  A restaurant ticketing machine system is known in which items are ordered and the order contents are transmitted to a kitchen. (See, for example, Patent Document 1).

Unexamined-Japanese-Patent No. 2005-202910

However, in the case of the so-called pre-accounting system as described above, after purchasing a meal ticket and sitting on the table, if it is desired to add more items and order, it is necessary to move again to the place where the ticket vending machine is located and purchase the meal ticket. The As a result, the customer needs time and effort, so there are not many cases in which the customer who has once seated is repurchased with the ticket vending machine, and the shop misses the sales opportunity.
On the other hand, for example, it may be considered to receive an additional order on a portable terminal or the like owned by a clerk, but the product ordered by issuing the above-mentioned meal ticket and the goods ordered later to the clerk Despite being ordered by the same customer, it was treated as a separate transaction, and it was not possible to obtain order information that could be used for accurate customer analysis.
The present invention has been made in view of the above circumstances, and it is an object of the present invention to provide an order system that can obtain order information that can be used for accurate customer analysis without missing sales opportunities.

[1] In order to solve the above problems, an order system according to an aspect of the present invention is an order system that receives order information of a product, and receives an order of a product and supplies first order information of the product. And a first output device that executes registration processing based on the first order information to output a medium, and a second output device that receives an order for a product and supplies second order information for the product And managing the first order information supplied by the first output device and the second order information supplied by the second output device as order information of one transaction for the customer and a management device for the first output device, wherein the first order information supplied to the management apparatus along with identification information of the medium, the second output device, acquires identification information of the medium And identification of the medium Information, table information identifying a table at which the customer is seated, and the second order information are supplied to the management apparatus, and the management apparatus is based on the identification information of the medium and the table information. The first order information and the second order information are associated and managed .

[2] In the above [1] Symbol placing the order system, the first output device further comprises said a first order information, settlement processing by said settlement unit based on the first order information of settlement unit The information processing apparatus further comprises a slip issuing device that issues an order slip including settlement completion information indicating that the processing has been completed and the second order information.
[ 3 ] The order system according to the above [1] or [2] , further comprising: a settlement apparatus that executes a settlement process based on the second order information.
[ 4 ] In the ordering system according to the above [ 3 ], the settlement apparatus further includes a printing unit that prints a receipt in which a receipt amount according to the first order information and the second order information is described. It is characterized by having.

[ 5 ] In order to solve the above problems, a management apparatus according to an aspect of the present invention is a management apparatus that manages order information of a product, and receives an order of a product and receives the first order information of the product. A first acquisition unit for acquiring the first order information from the first output device that outputs the medium by executing the registration processing based on the second and a second for receiving the order for the product and outputting the received order information A second acquisition unit for acquiring second order information from the output device, the first order information acquired by the first acquisition unit, and the second order acquired by the second acquisition unit A control unit that manages information as order information of one transaction for the customer, and the first output device supplies the first order information together with identification information of the medium to the management device; The second output device obtains identification information of the medium Supplying identification information of the medium, table information specifying a table at which the customer is seated, and the second order information to the management apparatus, the management apparatus identifying information of the medium and the table The first order information and the second order information are associated and managed based on the information .
[6] In order to solve the problems described above, a program according to one aspect of the present invention is a computer as a management apparatus that manages order information of a product as a first order information of the product upon receiving an order for a product A first acquisition unit for acquiring the first order information from a first output device that outputs a medium by executing a registration process based on the first output unit; and a second output for receiving an order for a product and outputting the received order information A second acquisition unit for acquiring second order information from the apparatus, the first order information acquired by the first acquisition unit, and the second order information acquired by the second acquisition unit A program for functioning as a control unit that manages as the order information of one transaction for the customer, wherein the first output device manages the first order information together with the identification information of the medium. Supply to The second output device acquires identification information of the medium, and supplies the identification information of the medium, table information for identifying a table at which the customer is seated, and the second order information to the management device. The management apparatus is a program for managing the first order information and the second order information in association with each other based on identification information of the medium and the table information.

  According to the present invention, order information that can be used for accurate customer analysis can be obtained without missing a sales opportunity.

It is a figure showing an example of outline composition of an order system which is one embodiment of the present invention. It is a block diagram showing an example of composition of an order terminal. It is a block diagram showing an example of composition of a POS (Point Of Sales) terminal. It is a figure which shows the example of a data structure of the goods table which an order controller manages. It is a figure which shows the example of a data structure of the ticket table which an order controller memorize | stores. It is a figure which shows the example of a data structure of the adjustment table which an order controller manages. It is a figure which shows the example of the meal ticket which a ticket issuing machine outputs. It is a figure which shows the example of the order slip which a kitchen printer prints. It is a figure which shows the example of the detailed receipt which the printing part of a POS terminal prints. FIG. 6 is a diagram illustrating an example of a receipt printed by the printing unit of the POS terminal. It is a figure showing the transition of the screen by operation of the selection screen displayed on the display part of POS terminal. 5 is a flowchart illustrating an example of a procedure of settlement processing by the POS terminal 60.

Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings.
FIG. 1 is a diagram showing an example of a schematic configuration of an order system which is an embodiment of the present invention. As shown in FIG. 1, the order system 1 includes an order controller 10 (management device), a ticket issuing machine 20 (second output device), an order terminal 30-1 (second output device), and an order terminal 30. −2 (second output device), access point 40, kitchen printer 50 (slip issuing device), POS terminal 60 (settlement device), and network 70.

  In the following description, when the order terminal 30-1 and the order terminal 30-2 are not distinguished, the order terminal 30-1 and the order terminal 30-2 may be described as the order terminal 30. Although FIG. 1 is an example including two order terminals 30, the number of order terminals 30 is not limited to this.

The order controller 10, the ticket issuing machine 20, the access point 40, the kitchen printer 50, and the POS terminal 60 are communicably connected via the network 70.
The network 70 is, for example, a computer network that can communicate using the Internet Protocol (IP). For example, the network 70 is a local area network (LAN) installed in a store.

  The ticket issuing machine 20 is a medium output device installed in a store. The medium is, for example, a paper medium (meal ticket). The ticket issuing machine 20 takes in the item table from the order controller 10 and stores it. The product table includes product information (for example, product number, product name, price, and tax type) for each product. The timing at which the ticket issuing machine 20 takes in the product table may be at regular intervals, on a regular basis, or every time the product table is updated. In addition, the ticket issuing machine 20 may refer to the product table managed by the order controller 10 according to the order operation by the customer.

  The ticket issuing machine 20 is provided with an order button for each product. The ticket issuing machine 20 receives an order for a product (first product) in response to the operation of the order button by the customer, and generates order information (first order information) for the first product. The order information is information for specifying the order content of a product, and includes, for example, a product number specifying the product and quantity information representing a quantity. The ticket issuing machine 20 acquires the item information of the first item from the item table using the item number included in the first order information as a key. The ticket issuing machine 20 receives deposit of money (coins and bills or any of them) by the customer, and executes registration processing based on the amount of deposited money, the price included in the product information, and the tax type. After the registration process, the ticket issuing machine 20 transmits the first order information and the identification information (meal ticket number) of the medium to the order controller 10. Then, the ticket issuing machine 20 prints a product name, a price, a meal ticket number, and a barcode indicating the meal ticket number on a meal ticket which is a medium, and outputs the meal ticket. In addition, the ticket issuing machine 20 may be provided with a settlement unit, and may execute the settlement process based on the first order information.

  The access point 40 is a relay device that relays communication between the order terminal 30 and the order controller 10. The access point 40 communicates with the order terminal 30 by wireless (for example, wireless LAN).

  The order terminal 30 is a portable order reception terminal (handy terminal) used by a store clerk in a store. The order terminal 30 takes in the item table from the order controller 10 and stores it. The timing at which the order terminal 30 takes in the product table may be at regular intervals, at regular times, or every time the product table is updated. The order terminal 30 may refer to the product table managed by the order controller 10 according to the operation by the store clerk.

  The order terminal 30 reads a bar code of a meal ticket or accepts an order by pressing a button. A table number (table information) is associated with each customer table in the store. When a customer (a customer who has ordered the first item by the ticket issuing machine 20) holds on the customer table, the clerk inputs the table number of the customer table from the order terminal 30, and, further, the order terminal 30 is used to read the barcode of the meal ticket number printed on the meal ticket. The order terminal 30 may input the meal number by pressing the button by the store clerk instead of reading the bar code. The order terminal 30 transmits the table number and the ticket number to the order controller 10. In addition, the order terminal 30 receives an order for a product (second product) by the customer, generates order information for the second product (second order information), and generates an order controller for the table number and the second order information. Send to 10

  The order controller 10 is a management device that manages order information of goods. The order controller 10 manages the product table. Further, the order controller 10 manages a meal voucher table including meal voucher information (for example, a meal voucher number and a product number) for each meal voucher. Further, the order controller 10 manages a settlement table including settlement information (for example, a table number, a product number, the number, a ticket number, and a settlement flag) for each transaction. Specific examples of the product table, the meal ticket table, and the settlement table will be described later.

  When the order controller 10 receives the first order information transmitted by the ticket issuing machine 20 and the meal ticket number of the meal ticket, the meal ticket information in which the meal ticket number is associated with the product number included in the first order information is If there is no table, a meal ticket table is newly generated and added, and if there is a meal ticket table, it is added to the meal ticket table.

  When the order controller 10 receives the table number transmitted by the order terminal 30, the order controller 10 searches the settlement table, and if it is a new table number, generates a new transaction number corresponding to the table number. When the order controller 10 receives the table number and the meal ticket number from the order terminal 30, the order controller 10 searches for the product number from the meal ticket table using the meal ticket number as a key, and the table number, the product number and the number (here, 1 for one meal ticket ), The ticket number, and the settlement flag “1” are recorded in the settlement table in association with the transaction number. When the settlement flag is "1", it is information indicating that the settlement has been completed (previously accounted) by meal ticket sales.

  Further, when the order controller 10 receives the table number and the second order information from the order terminal 30, the order controller 10 receives the table number, the item number included in the second order information, the number, and the settlement flag "0". It correlates with the transaction number and records it in the settlement table. The settlement flag being “0” is information indicating that the settlement has not been completed (it is post-accounting).

  In addition, the order controller 10 includes an order slip including first order information, settlement completion information indicating that the settlement processing is completed by the settlement unit based on the first order information, and second order information. , Issued from the kitchen printer 50. A specific example of the order slip will be described later.

  The order controller 10 manages the first order information and the second order information as one transaction order information for the customer. Specifically, for example, the order controller 10 receives an order of a product according to an operation by a customer, executes registration processing based on first order information of the product, and outputs a meal ticket from the ticket issuing machine 20, A second acquisition unit for acquiring second order information from a first acquisition unit for acquiring the second order information, and a second acquisition unit for receiving second order information from the order terminal 30 for receiving the order of the product by the customer and outputting the received order information; A control unit that manages the first order information acquired by the acquisition unit and the second order information acquired by the second acquisition unit as order information of one transaction for the customer.

  The kitchen printer 50 is a slip issuing device installed in a kitchen (kitchen).

  The POS terminal 60 executes the settlement process based on the second order information managed by the order controller 10. Further, the POS terminal 60 has a first receipt in which a receipt amount according to the first order information and the second order information is described, and a receipt amount according to only the first order information. A selection unit is provided for selecting any one of the second receipt and the third receipt in which the amount of receipt according to only the second order information is described. For example, the selection unit may select a graphic user interface (Graphical User Interface) for selecting any one of the printing of the first receipt, the printing of the second receipt, and the printing of the third receipt. GUI) button included. The POS terminal 60 also includes a printing unit that prints the receipt selected by the selection unit.

  FIG. 2 is a block diagram showing an example of the configuration of the order terminal 30. As shown in FIG. As shown in FIG. 2, the order terminal 30 includes a central processing unit (CPU) 301, a read only memory (ROM) 302, a random access memory (RAM) 303, a scanner unit 304, and a display unit. 305, an operation unit 307, a communication unit 308, a buzzer 309, a power control unit 310, and a rechargeable battery 311.

  The CPU 301, the ROM 302, the RAM 303, the scanner unit 304, the display unit 305, the operation unit 307, the communication unit 308, the buzzer 309, and the power control unit 310 are connected via a signal line and a bus. There is. The rechargeable battery 311 is connected to the power control unit 310. When the order terminal 30 operates by being detached from a cradle (not shown), the rechargeable battery 311 supplies power to each part.

  The ROM 302 is a program storage unit. The CPU 301 implements a commodity registration function by reading and executing a program stored in the ROM 302. The CPU 301 implements the function of the program execution unit. The RAM 303 stores, for example, a product table read from the order controller 10. The scanner unit 304 reads the barcode printed on the meal ticket, and acquires the meal ticket number that is the barcode information. The display unit 305 displays order information in the case of accepting an order for the second product. The operation unit 307 includes operation buttons for receiving the input of the table number and the number. The communication unit 308 is a communication interface that communicates with the access point 40 and other network devices. The buzzer 309 outputs a warning sound which is a buzzer sound when the CPU 301 is in a state to issue a warning by executing a program. The power supply control unit 310 charges the rechargeable battery 311 by supplying the power supply power obtained through the cradle to the rechargeable battery 311.

FIG. 3 is a block diagram showing an example of the configuration of the POS terminal 60. As shown in FIG. As shown in FIG. 3, the POS terminal 60 includes a CPU 601, a ROM 602, a RAM 603, a scanner unit 604, a display unit 605, an operation unit 606, a communication unit 607, a buzzer 608, and a printing unit 609. A settlement unit 610 and a change / charger 611 are provided.
The CPU 601, the ROM 602, the RAM 603, the scanner unit 604, the display unit 605, the operation unit 606, the communication unit 607, the buzzer 608, the printing unit 609, the settlement unit 610, and the change dispenser 11 , Signal lines and buses are connected.

  The ROM 602 is a read only memory storing a program. The CPU 601 is a central processing unit and reads out and executes a program stored in the ROM 602 to control the operation of the POS terminal 60. When the CPU 601 executes the program, for example, the functions of the first acquisition unit, the second acquisition unit, and the control unit are realized. The RAM 603 is a read / write memory that stores various information. For example, the RAM 603 stores, for example, the item table acquired from the order controller 10 and the adjustment information corresponding to the transaction number indicated by the bar code of the order slip read by the scanner unit 604.

  The display unit 605 displays various information according to control by the CPU 601. The operation unit 606 includes various operation buttons for operating the POS terminal 60. For example, the operation unit 606 includes a numeric key for digitization, a correction key, a subtotal key, a total key, and a receipt issuance key for issuing a receipt. The operation unit 606 also includes a touch panel. For example, the touch panel is stacked on the display surface of the display portion 605. When the CPU 601 causes the display unit 605 to display a selection screen including various GUI buttons, the area of the touch panel corresponding to the GUI button becomes an operation button. The communication unit 607 communicates with other devices via the network 70. The communication unit 607 communicates with, for example, the order controller 10, and acquires the latest product table from the order controller 10. When an error or the like occurs, the buzzer 608 generates a buzzer sound or synthetic voice notifying an error. The printing unit 609 outputs a statement receipt on which a statement based on the settlement information is printed after the settlement process is completed. In addition to the detailed receipt, the printing unit 609 issues a receipt according to the operation of the operation unit 606.

  The settlement unit 610 includes a credit card reader, an electronic money reader, and the like, and their control units. The settlement unit 610 performs settlement processing with cash, credit, and electronic money. The settlement unit 610 executes cash settlement using the change sheet feeder 611 and supplies the CPU 601 with the result of execution of the settlement (for example, information indicating whether the settlement has been established). Further, the settlement unit 610 executes settlement by credit, and supplies the result of execution of the settlement to the CPU 601. Further, the settlement unit 610 executes settlement with electronic money, and supplies the result of execution of the settlement to the CPU 601. The change / dispenser 611 includes a bill inlet / outlet for inserting and discharging bills, a coin slot for inserting coins, and a change outlet for discharging change.

  FIG. 4 is a diagram showing an example of the data configuration of the product table managed by the order controller 10. As shown in FIG. As shown in FIG. 4, the product table includes product information for each product. The product information includes, for example, a product number, a product name, a price, and a tax type. The item number is information identifying the item. The product name is the name of the product. The price is the price of the product. The tax type is information indicating either internal or external tax on consumption tax.

  The product table of FIG. 4 includes product information in which the product number is “0001”, the product name is “curry”, the price is “500” (500 yen), and the tax type is “inner tax”. The product table also includes product information having a product number “0002”, a product name “udon”, a price “400” (400 yen), and a tax type “inner tax”. Further, the product table includes product information in which the product number is “0007”, the product name is “tea”, the price is “200” (200 yen), and the tax type is “inner tax”. The product table includes product information in which the product number is “0008”, the product name is “coffee”, the price is “200” (200 yen), and the tax type is “inner tax”.

  FIG. 5 is a diagram showing an example of the data configuration of the meal ticket table stored by the order controller 10. As shown in FIG. As shown in FIG. 5, the meal voucher table includes meal voucher information for each meal voucher. The ticket information includes, for example, a ticket number and a product number. The food ticket number is identification information of the food ticket. The item number is the item number of the item corresponding to the meal ticket.

  The meal voucher table of FIG. 5 includes meal voucher information in which the meal voucher number is “1000” and the product number is “0001” (curry). Further, the meal voucher table includes meal voucher information in which the meal voucher number is “1001” and the product number is “0002” (udon).

  FIG. 6 is a diagram showing an example of the data configuration of the settlement table managed by the order controller 10. As shown in FIG. As shown in FIG. 6, the settlement table includes settlement information for each product. The settlement information includes, for example, a transaction number, a table number, a product number, a number, a ticket number, and a settlement flag. The transaction number is information identifying the transaction. The table number is information for identifying the customer table on which the customer is attached. The item number is the item number of the item ordered by the customer. The number is information indicating the number of items ordered by the customer. The ticket number is the ticket number when the order for the product is from the ticket issuing machine 20. The settlement flag is settlement completion information indicating whether the settlement of the product is completed. For example, when the settlement of goods is completed, the settlement flag is “1”, and when the settlement of goods is not completed, the settlement flag is “0”.

  In the settlement table of FIG. 6, the transaction number is “0010”, the table number is “1”, the product number is “0001” (curry), the number is “1”, the coupon number is “1000”, and the settlement flag is “1”. Contains “settlement information” (settlement completed). Further, in this settlement table, the transaction number is “0010”, the table number is “1”, the product number is “0002” (udon), the number is “1”, the meal number is “1001”, and the settlement flag is “1”. Contains “settlement information” (settlement completed). In this settlement table, the transaction number is “0010”, the table number is “1”, the item number is “0007” (black tea), the number is “1”, the meal ticket number is “−” (no meal ticket), It contains settlement information whose flag is “0” (the settlement is not completed). In this settlement table, the transaction number is “0010”, the table number is “1”, the item number is “0008” (coffee), the number is “1”, the meal ticket number is “−” (no meal ticket), the settlement It contains settlement information whose flag is “0” (the settlement is not completed).

FIG. 7 is a view showing an example of a ticket which the ticket issuing machine 20 outputs. As shown in FIG. 7, the meal voucher 100 is a meal voucher for the product “curry”. The food ticket 100 is printed with a product name "curry", a price "500 yen", a food ticket number "1000", and a barcode indicating the food ticket number "1000".
In addition, for example, the ticket issuing machine 20 may print the product name and price on the front surface of the meal ticket, and print the meal ticket number and the barcode on the back surface thereof.

  FIG. 8 is a diagram showing an example of an order slip (also referred to as an accounting slip) printed by the kitchen printer 50. As shown in FIG. The order controller 10 prints the order slip 101 as shown in FIG. 8 based on the stored adjustment information of the adjustment table. The order slip 101 of FIG. 8 is a slip for accounting printed by the order controller 10 based on the settlement information whose transaction number in the settlement table shown in FIG. 6 is “0010”. On the order slip 101, the title "Accounting slip" and the date and time of issue "12:20 on October 2, 2014" are printed. Further, on the order slip 101, "previous" (settlement completion information) indicating that the settlement of one product "curry" and one product "udon" has been completed is printed as the pre-accounting. The order slip 101 includes, as a post-account, product "tea", quantity "1", and price "¥ 200" (200 yen), product "coffee", quantity "1", and price "¥ 200. “(200 yen), subtotal“ ¥ 400 ”(400 yen), internal tax amount“ ¥ 29 ”(29 yen), and total amount“ ¥ 400 ”(400 yen) are printed. In the order slip 101, a transaction number "0010" and a bar code representing the transaction number are printed. Further, in the order slip 101, on the left side of each product name, a check box (square frame) for the store clerk to check with a writing instrument is provided.

FIG. 9 is a diagram showing an example of a detailed receipt printed by the printing unit 609 of the POS terminal 60. As shown in FIG. When the scanner unit 604 of the POS terminal 60 reads the bar code printed on the order slip, the POS terminal 60 specifies the transaction number, and using the transaction number as a key, the settlement is performed from the settlement table stored in the order controller 10 Extract information. Then, the POS terminal 60 prints and outputs, for example, the detailed receipt 102 shown in FIG. 9 by the printing unit 609 based on the adjustment information. The detailed receipt 102 includes a pre-accounting item 110 that has been settled by pre-accounting by the settlement process of the ticket issue machine 20 and an accounting item 120 after being settled by post-accounting by the settlement process of the POS terminal 60. There is.
The POS terminal 60 may print the pre-accounting statement 110 and the post-accounting statement 120 as receipts on the receipt, or may omit the pre-accounting statements 110 and print only the post-accounting statement 120 on the receipt. .

  FIG. 10 is a diagram illustrating an example of a receipt printed by the printing unit 609 of the POS terminal 60. The POS terminal 60 causes one of the receipt 210, the receipt 220, and the receipt 230 shown in FIG. 10 to be printed by the printing unit 609 according to the selection by the operation unit 606 (selection unit). The receipt 210 is an example in which the total amount "1300 yen" of the receipt amount "900 yen" of the previous account specification and the receipt amount "400 yen" of the post account specification is described in the receipt amount column. The receipt 220 is an example in which only the receipt amount "900 yen" of the previous account statement is described in the receipt amount column. The receipt 210 is an example in which only the receipt amount "400 yen" of the post-accounting statement is described in the receipt amount column.

  FIG. 11 is a diagram showing screen transition by operation of a selection screen displayed on the display unit 605 of the POS terminal 60. As shown in FIG. The receipt issuance screen 250 is displayed on the display unit 605 by pressing the receipt issuance key in the operation unit 606 of the POS terminal 60. The receipt issuance screen 250 is a screen for selecting whether to issue a receipt corresponding to both the pre-accounting item and the post-accounting item. When “Yes” is selected on the receipt issuance screen 250, the POS terminal 60 issues a receipt 210 shown in FIG. When “No” is selected on the receipt issuance screen 250, the POS terminal 60 displays the receipt issuance screen 260 on the display unit 605.

  The receipt issuance screen 260 is a screen for selecting whether or not to issue a receipt corresponding to only the previous accounting specification. When “Yes” is selected on the receipt issuance screen 260, the POS terminal 60 issues a receipt 220 shown in FIG. When “No” is selected on the receipt issuance screen 260, the POS terminal 60 displays the receipt issuance screen 270 on the display unit 605.

  The receipt issuance screen 270 is a screen for selecting whether or not to issue a receipt corresponding to only the post-accounting specification. When “Yes” is selected on the receipt issuance screen 270, the POS terminal 60 issues a receipt 230 shown in FIG. When “No” is selected on the receipt issuance screen 270, the POS terminal 60 displays the receipt issuance screen 250 on the display unit 605.

FIG. 12 is a flowchart showing an example of the procedure of the settlement process by the POS terminal 60.
In step S1, when the scanner unit 604 reads the barcode of the order slip, the scanner unit 604 extracts a transaction number from the read barcode and supplies this transaction number to the CPU 601.
Next, in step S2, the CPU 601 extracts and imports the adjustment information from the adjustment table stored in the order controller 10 using the transaction number as a key, and displays the adjustment information and the information indicating the charged amount on the display unit 605. Let

Next, in step S3, the amount of deposit is set by the operation of the clerk who received the deposit of the same amount or more than the billed amount from the customer.
Next, in step S4, when the total key is pressed, the settlement unit 610 performs settlement processing. In the case of cash settlement, money is put into the change charge dispenser 611.
Next, in step S5, when the amount of deposit is higher than the billed amount, that is, when there is fishing, the CPU 601 proceeds to the process of step S6, and the amount of deposit is equal to the billed amount, ie, If there is no fishing, the CPU 601 proceeds to the process of step S7.

In step S6, the CPU 601 causes money of the amount of fishing to be discharged from the change charge dispenser 611.
Next, in step S7, the CPU 601 causes the printing unit 609 to print and output a detailed receipt.
Next, in step S8, the CPU 601 determines whether the receipt issuance key has been pressed. If the CPU 601 determines that the receipt issuance key is pressed (step S8: YES), the process proceeds to step S9, and if it is determined that the predetermined time has elapsed without the receipt issuance key being pressed (step S8: NO) The processing according to this flowchart is ended.

  In step S9, the CPU 601 displays the receipt issuance screen 250 of FIG. 11 on the display unit 605, and receives a selection input. The CPU 601 proceeds to the process of step S10 when "Yes" is tapped (step S9: YES), and proceeds to the process of step S11 when "No" is tapped (step S9: NO).

  In step S10, the CPU 601 causes the printing unit 609 to print and output a receipt (for example, the receipt 210 shown in FIG. 10) of the receipt amount based on the pre-accounting specification and the post-accounting specification. Then, the CPU 601 ends the process of this flowchart.

  In step S11, the CPU 601 causes the display unit 605 to display the receipt issuance screen 260 of FIG. 11 and receives a selection input. If "YES" is tapped (step S11: YES), the CPU 601 proceeds to the process of step S12, and if "NO" is tapped (step S11: NO), the CPU 601 proceeds to the process of step S13.

  In step S12, the CPU 601 causes the printing unit 609 to print and output a receipt (for example, the receipt 220 shown in FIG. 10) of the receipt amount based on only the previous account specification. Then, the CPU 601 ends the process of this flowchart.

  In step S13, the CPU 601 displays the receipt issuance screen 270 of FIG. 11 on the display unit 605, and receives a selection input. The CPU 601 proceeds to the process of step S14 when “Yes” is tapped (step S13: YES), and returns to the process of step S9 when “No” is tapped (step S13: NO).

  In step S14, the CPU 601 causes the printing unit 609 to print and output a receipt (for example, the receipt 230 shown in FIG. 10) of the receipt amount based on only the post-accounting specification. Then, the CPU 601 ends the process of this flowchart.

  As described above, the order system 1 according to an embodiment of the present invention is an order system that receives order information of a product. The order system 1 receives an order of the first product, supplies the first order information of the first product to the order controller 10, and executes registration processing based on the first order information to output a meal ticket. A ticket vending machine 20, an order terminal 30 for receiving an order of a second product and supplying second order information of the second product to the order controller 10, and first order information supplied by the ticket vending machine 20; And a management device that manages second order information supplied by the order terminal 30 as order information of one transaction for the customer.

  According to this configuration, the first order information of the first goods pre-accounted by the ticket issue machine 20 and the second order information of the second goods ordered by the order terminal 30 as an additional order are It can be treated as one transaction. Therefore, for the customer, it is possible to save the trouble of obtaining a meal ticket by the ticket vending machine 20 for each additional order. In addition, the store can obtain the correct number of transactions by combining the meal ticket order and the additional order into one transaction. Furthermore, since the store can distinguish and recognize, for example, a product ordered by pre-accounting for one customer and a product additionally ordered by post-accounting based on the information managed by the order controller 10, the order It is possible to use the information managed by the controller 10 for product sales analysis and the like.

In the order system 1, the ticket issuing machine 20 supplies the first order information to the order controller 10 together with the identification information of the meal ticket (meal ticket number), the order terminal 30 acquires the meal ticket number, and the meal ticket number The table information specifying the table at which the customer is seated and the second order information are supplied to the order controller 10. The order controller 10 generates the first order information and the first order information based on the ticket number and the table information. The two pieces of order information may be associated and managed.
Thereby, the order system 1 can associate and manage the customer's order and the table with the customer.

In the order system 1, the ticket issuing machine 20 further includes a settlement unit, and includes first order information and settlement completion information indicating that the settlement process is completed by the settlement unit based on the first order information. It may further include a kitchen printer 50 that issues an order slip including the second order information.
This allows the customer to smoothly post-account for the product for which the additional order has been placed. In addition, the store can reliably distinguish between settled products and unpaid products.

  In addition, the order system 1 may further include a POS terminal 60 that executes a settlement process based on second order information managed by the order controller 10.

  Further, in the order system 1, the POS terminal 60 may further include a printing unit that prints a receipt in which a receipt amount according to the first order information and the second order information is described.

Further, in the order system 1, the POS terminal 60 receives a first receipt in which a receipt amount corresponding to the first order information and the second order information is described, and a receipt amount corresponding only to the first order information. And a selection unit for selecting any one of a second receipt for describing the second receipt and a third receipt for describing the receipt amount according to only the second order information, and the selection unit And a printing unit that prints the selected receipt.
According to this configuration, the POS terminal 60 receives the receipt amount of both the meal ticket purchase (pre-accounting portion) and the additional purchase portion (post-accounting portion), the receipt amount of only the meal ticket purchase, or the receipt amount of only the additional purchase amount. It is possible to issue a receipt printed out of the customer's desired one.

  The ticket issuing machine 20 may be a medium output device for outputting (issuing) an IC card which is a medium. When the medium is an IC card, the ticket issuing machine 20 records, for example, a ticket number on an integrated circuit (chip) incorporated in the IC card. Then, the customer who has acquired the IC card causes the IC card reader installed on the customer table to read the IC card. For example, the IC card reader stores a table number, and transmits the meal ticket number read from the IC card to the order controller 10 together with the table number. As a result, the clerk need not use the ordering terminal 30 to read the bar code of the medium (meal ticket).

  Further, the order terminal 30 may be realized by a pen type scanner. The pen-type scanner is an order receiving device operated by a customer. The pen-type scanner reads a code from a menu in which a plurality of menu codes indicating sale items and a plurality of function codes that control the input of an order, and generates order information based on the read code. The menu may be in the form of a book (booklet) or a sheet. The menu may be a menu screen of a display device (for example, a liquid crystal display device).

  If a pen-shaped scanner is provided in the cradle of the customer table, this pen-shaped scanner may store the table number of the customer table. Alternatively, a pen-type scanner may read a barcode of a table number provided on a menu or a table. When reading the barcode (meal ticket number) of the meal ticket, the pen-type scanner transmits the meal ticket number and the table number indicated by the barcode to the order controller 10.

  Further, the order terminal 30 may be realized by an order terminal (self terminal) provided in the customer table. The order terminal is an order reception device operated by the customer. The order terminal stores the table number of the customer table. The customer operates the ordering terminal to input the meal ticket number described in the meal ticket. Then, the order terminal transmits the meal ticket number and the table number to the order controller 10.

  In addition, the order terminal 30 may be realized by an order terminal (fixed terminal) operated by a store clerk. After the customer has arrived at the customer table, the clerk operates the order terminal to enter the meal ticket number described in the meal ticket and the table number of the customer table with the customer attached. Then, the order terminal transmits the meal ticket number and the table number to the order controller 10.

In the above embodiment, an example is shown in which the ticket issue machine 20 issues the ticket by performing settlement in the first order information, but the ticket issue machine 20 registers the first order information, that is, only orders of the goods. The first order information may be settled at the POS terminal 60 together with the second order information ordered at the order terminal 30. When the POS terminal 60 settles only the second order information or the first order information and the second order information as described above, the POS terminal 60 is not limited to a manned device, It may be a self-settling device that can be settled by the customer's own operation.
For example, the bar code printed on the order slip shown in FIG. 8 is read by the reading device of the self-settling apparatus, thereby identifying the transaction to be settled and enabling the settlement. In this case, in the case of only the second order information, only that information is barcoded, and in the case where both the first order information and the second order information are settled, the first order information And the second order information are bar-coded and printed, it is possible to simultaneously settle both the first order information and the second order information.

  Further, part of the functions of the order controller 10 according to the above-described embodiment may be realized by a computer. In this case, a computer program for realizing the function is recorded in a computer readable recording medium, the computer program recorded in the recording medium is read into a computer system, and the computer system executes the computer program. A function may be realized. The computer system includes an operating system (OS) and hardware of peripheral devices. The computer readable recording medium refers to portable recording media such as flexible disks, magneto-optical disks, optical disks and memory cards, and storage devices such as magnetic hard disks and solid state drives provided in computer systems. Furthermore, the computer-readable recording medium holds a program dynamically for a short time, like a computer network such as the Internet, and a communication line when transmitting a program via a telephone line or a mobile telephone network. It may further include one that holds a program for a certain period of time, such as a server device in that case and volatile memory in the computer system that becomes the client. The above computer program may be for realizing a part of the above-mentioned functions, and further the above-mentioned functions may be realized by combination with a program already recorded in the computer system. It is also good.

  Further, in the present embodiment, the customer operates the ticket vending machine 20 to issue a meal ticket, but the customer orally conveys the desired product to the clerk, and the sales clerk operates the ticket vending machine 20 to issue the meal ticket You may do so.

  The embodiment of the present invention has been described in detail with reference to the drawings. However, the specific configuration is not limited to the embodiment, and includes design and the like within the scope of the present invention.

  DESCRIPTION OF SYMBOLS 1 ... order system, 10 ... order controller (management apparatus), 20 ... ticket issuing machine (medium output apparatus), 30-1 ... order terminal (order reception apparatus), 30-2 ... order terminal (order reception apparatus), 40 ... Access point, 50: Kitchen printer (slip issuing device), 60: POS terminal (settlement device), 70: Network

Claims (6)

It is an order system that accepts order information of a product, and
A first output device that receives an order for a product, supplies first order information on the product, and executes registration processing based on the first order information to output a medium;
A second output device for receiving an order for a product and supplying second order information of the product;
Said first order information to be supplied by the first output device and the second order information to be supplied by the second output device, it managed as order information one transaction for customer management and a device,
The first output device supplies the first order information together with the identification information of the medium to the management device.
The second output device acquires identification information of the medium, and identifies the identification information of the medium, table information for identifying a table at which the customer is seated, and the second order information to the management device. Supply
The management apparatus associates and manages the first order information and the second order information based on the identification information of the medium and the table information.
Order system. The first output device further includes a settlement unit.
A slip for issuing an order slip including the first order information, the settlement completion information indicating that the settlement process is completed by the settlement unit based on the first order information, and the second order information Issuer,
Further claim 1 Symbol placement ordering system, characterized in that it comprises a. A settlement apparatus that executes a settlement process based on the second order information;
The order system according to claim 1 or 2 , further comprising: The settlement device
A printing unit that prints a receipt in which a receipt amount according to the first order information and the second order information is described;
The ordering system according to claim 3 , further comprising: It is a management device that manages order information of products, and
A first acquisition unit that acquires the first order information from a first output device that receives an order for a product, executes registration processing based on first order information on the product, and outputs a medium;
A second acquisition unit that acquires second order information from a second output device that receives an order for a product and outputs the received order information;
Said first order information of the first acquisition unit has acquired, and the second order information the second acquisition unit has acquired, a control unit that manages the order information one transaction for customers equipped with a,
The first output device supplies the first order information together with the identification information of the medium to the management device.
The second output device acquires identification information of the medium, and identifies the identification information of the medium, table information for identifying a table at which the customer is seated, and the second order information to the management device. Supply
The management apparatus associates and manages the first order information and the second order information based on the identification information of the medium and the table information.
Management device. A computer as a management device that manages product order information
  A first acquisition unit for acquiring the first order information from a first output device that receives an order for a product, executes registration processing based on first order information on the product, and outputs a medium;
  A second acquisition unit that acquires second order information from a second output device that receives an order for a product and outputs the received order information;
  Function as a control unit that manages the first order information acquired by the first acquisition unit and the second order information acquired by the second acquisition unit as order information of one transaction for a customer A program to make
  The first output device supplies the first order information together with the identification information of the medium to the management device.
  The second output device acquires identification information of the medium, and identifies the identification information of the medium, table information for identifying a table at which the customer is seated, and the second order information to the management device. Supply
  The management apparatus associates and manages the first order information and the second order information based on the identification information of the medium and the table information.
  program.

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