JPWO2014175236A1 - Store system - Google Patents

Abstract

In order to simplify and facilitate operations related to customer orders, and improve customer satisfaction, the headquarters system and store system, and store systems are operated from terminals with various functions such as store terminals and kitchen terminals. In such a store system, an order is transmitted and received directly from a terminal different from each terminal of the store to a terminal of the store system. In addition, products are provided to customers who visit the store without visiting the store directly. Furthermore, payment by various settlement means is possible.

Description

  The present invention relates to each store, particularly to the restaurant business, and relates to a store system, a store system control method, a store system program, and a recording medium related to ordering of a desired menu.

  In the store business, it is required to receive an order desired by the customer, arrange it without fail, and pay the fee correctly. Conventionally, it is usually done manually.

  From this point of view, it is necessary to ensure accuracy by ordering by mechanization and fee settlement.

  In addition, recent technological innovations are remarkable, and in addition to using store-only terminals that are mechanized from conventional human resources, information about each store can be obtained from a personally owned terminal such as a mobile phone via a network, etc. New services are being sought. In particular, with regard to ordering business such as restaurant business, by placing terminal devices at various locations and collecting order information etc. from this terminal, it is possible not only to reduce the burden of business on the store side but also to improve customer satisfaction. . For example, Japanese Patent Application Laid-Open No. 2004-302582 discloses a technical idea for accepting reservations and orders from customers. However, according to this idea, information is separately transmitted to the kitchen after the order is once received by the server on the store side.

JP 2004-302582 A

  The invention of the present application is intended for a store that can realize not only further simplification and facilitation of operations related to orders from any place of customers, but also improvement of customer satisfaction in order to solve the above problems. It is an object to provide a system, a control method for a store system, a store system program, and a recording medium.

To solve the above problem,
In claim 1,
Settlement means with cash or equivalent value,
Postpayment payment method by credit,
Means for summing the amounts of the settlement means and the postpaid settlement means by credit.
Also,
In claim 2,
A means for making a payment method in advance is further provided.
further,
In claim 3,
A means is also provided for converting the value of customer information into funds for settlement.
Furthermore,
In claim 4,
The information processing apparatus further includes means for directly transmitting and receiving information regarding orders from a terminal different from each terminal included in the head office system and the store system to a terminal included in the head office system and the store system.
Also,
In claim 5,
A means for processing information for processing whether or not to accept an order according to customer rank is further provided.
further,
In claim 6,
A means to directly order and settle without visiting the store is further provided.
Furthermore,
In claim 7,
A means for processing order permission and order non-permission regarding a group to which a customer who directly orders without visiting a store and a group to which a customer who receives an order belongs is further provided.

  More specifically, in one form of the present application, the head office system, the store system, the store system has a store terminal, a POS system, each terminal having various functions, each terminal has a control unit, an output unit, an input unit, and an interface. And means for transmitting and receiving orders directly from a terminal different from each terminal of the store system to a terminal of the store system.

  Another form of the present application is further provided with means for processing information in order to process whether or not an order is received according to the rank of the customer. In this case, the information processing means may include external information as a processing target.

  According to the present application, when a customer orders directly from the kitchen, the ordering work from the order to the kitchen can be streamlined, which is convenient. Furthermore, since the service beneficiary can receive the necessary service just by accessing the service site, the convenience is further enhanced. Furthermore, it is possible to provide a high-quality service for customer orders and payments.

It is a whole block diagram concerning one embodiment of the invention in this application. 1 is a block diagram of a store system according to an embodiment of the present invention. It is a terminal schematic diagram concerning one embodiment of the invention in this application. It is a menu screen which concerns on one Embodiment of this invention. It is a customer selection list of the present invention. It is an order reception process flowchart from the portable terminal of this invention. It is an insertion group recognition data table of this invention. It is a block diagram of the POS system 232 which concerns on one Embodiment of this invention. It is a block diagram of the POS output part 2323 which concerns on one Embodiment of this invention. It is a block diagram of the POS input part 2324 which concerns on one Embodiment of this invention. It is an order list data table concerning one embodiment of the invention in this application. It is a payment list data table which concerns on one Embodiment of this invention. It is an information value exchange schematic diagram according to an embodiment of the present invention.

  Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

  FIG. 1 is a block diagram showing an overall configuration according to an embodiment of the present invention. This system is configured to include, for example, a mobile terminal 46 that is different from each terminal of the network 10, the headquarter system 20, the store system 30, the data site 40, the headquarter system, and the store system.

  The network 10 realizes an information exchange function of the head office system 20, the store system 30, the data site 40, and the mobile terminal 46. The specific means for exchanging information is not limited to wired, wireless or optical. Moreover, a portable terminal shall include what has an equivalent function, such as a smart phone and a tablet-type terminal, for example.

  The headquarters system 20 is a system that stores information related to sales results for each store that is aggregated by the store system 30 and transmits information to each store as necessary. Further, information regarding sales results for each store may be stored in the management system (server) 44 or the cloud 42 via the network 10.

  The store system 30 is a system that manages information related to stores, and transmits information related to store sales results to the headquarters system 20 via the network 10. In addition, the mobile terminal 46 is directly ordered by the customer from the store kitchen.

  The data site 40 may provide various processing programs, for example, in addition to exchanging information with the head office system 20, the store system 30, and other systems. There may be a plurality of data sites 40.

  FIG. 2 shows the configuration of the store system 30. The store terminal 231 includes a store server 2311, a database (hereinafter abbreviated as DB) 2312, etc., and is connected to the POS system 232, and further connected to the head office system 20 via the in-store network 237 and the network 10. Further, the POS system 232 is connected to a POS display device 291, a POS input device 292, a coin processing device 293, a banknote processing device 294, a ticket issuing processing device 295, a card processing device 296 and the like. The in-store network 237 is connected with an ordering terminal 233, a staff terminal 234, a kitchen terminal 235, an ordering / ordering system 236 for managing purchases related to store sales, a signage (not shown), and the like. For this connection, any means such as wired, wireless, optical, etc. may be used.

  Next, FIG. 8 shows the configuration of the POS system 232. The POS system 232 includes a POS processor 2321, a POS memory 2322, a POS output unit 2323, a POS input unit 2324, a POS interface 2325, and the like. The POS processor 2321 controls the POS system 232, and the POS memory 2322 is used to control the POS processor 2321. The POS output unit 2323 is a means for outputting, and the POS input unit 2324 is a means for inputting, and realizes an information output function to the POS processor 2321. Further, it is assumed that the POS system 232 is connected to the store terminal 231 or the like via the POS interface 2325.

  Further, the POS output unit 2323 is connected to the POS output control unit 23231, and a coin processing output unit 23232, a bill processing output unit 23233, a ticket issuing processing output unit 23234, a card processing output unit 23235, and a POS information output unit 23236. And so on. The POS output control unit 23231 transmits information from the POS processor 2321 to the coin processing output unit 23232, the banknote processing output unit 23233, the ticket issuing processing output unit 23234, the card processing output unit 23235, the POS information output unit 23236, and the like. .

  Further, the POS input unit 2324 is connected to the POS input control unit 23241, the coin processing input unit 23242, the banknote processing input unit 23243, the ticket issuing processing input unit 23244, the card processing input unit 23245, and the POS information input unit 23246. And so on. The POS input control unit 23241 transmits information from the coin processing input unit 23242, the banknote processing input unit 23243, the ticketing processing input unit 23244, the card processing input unit 23245, the POS information input unit 23246, and the like to the POS processor 2321. .

  Further, the coin processing output unit 23232, the coin processing input unit 23242 are controlled by the coin processing device 293, the banknote processing output unit 23233, and the banknote processing input unit 23243 is controlled by the banknote processing device 294, the ticket issuing processing output unit 23234, and the ticket issuing processing. The input unit 23244 controls the ticket issuing device 295, the card processing output unit 23235, the card processing input unit 23245 controls the card processing device 296, the POS information output unit 23236, the POS display device 291, and the POS information input unit 23246 The POS input device 292 is controlled.

  The mobile terminal 46, the ordering terminal 233, the staff terminal 234, and the kitchen terminal 235, which are the main parts of the present invention, have the same configuration and basically have the same functions. However, the appearance, especially the screen size, has various forms depending on the purpose of use. Moreover, although the specification for every terminal is calculated | required according to a use, you may use the general purpose terminal marketed if these requirements are provided. Hereinafter, each terminal will be collectively described as the terminal 300.

  FIG. 3 shows the configuration of terminal 300. The processor 310 controls the terminal 300 and the memory 320 is used to control the processor 310. The input device 340 is a means for inputting, and the output device 330 realizes a function of displaying information as necessary. The interface 350 is assumed to be connected to the headquarter system 20 via the network 10 and the in-store network 237.

  Next, an example of ordering by the ordering terminal 233 will be described according to the menu screen of FIG. The ordering terminal 233 is a terminal that is provided in, for example, a restaurant table and receives orders from customers, and displays a menu screen as shown in FIG. It is assumed that various menus 1201 are displayed on the menu screen 120. If the entire menu cannot be displayed on a single screen, the scroll fields 1203 and 1204 are pressed to scroll the screen and display the menu. From these, for example, a menu is selected by pressing a menu to be ordered. At this time, an order may be indicated by changing the display color of the selected menu. When the menu 1201 is pressed, selection is performed, and when the order field 1202 is pressed, order processing relating to the selected menu is performed. Note that instead of pressing, touch or flick, etc., or even if an order is automatically accepted after a certain period of time without waiting for pressing, or by using a head mounted display (HMD), etc. You may recognize it as equivalent to pressing. The above is an overview of orders that are normally made.

  Hereinafter, an embodiment in the present application will be described. In the above, the customer's order is made, for example, from the ordering terminal 233, but it is also possible to place an order directly from the portable terminal 46 to the kitchen terminal 235. Further, it is assumed that a program capable of directly placing an order with respect to a specific store from the data site 40 or the like is installed in the portable terminal 46, for example. For example, the customer operates the portable terminal 46 owned by the customer and transmits the order contents to the store to be visited. This order content is received directly at the kitchen terminal 235 without passing through the store terminal 231. Communication during this time is performed via the network 10, the in-store network 237, and the like. The kitchen terminal 235 is preinstalled with a program for receiving an order from the portable terminal 46, and the received order content is displayed on an output device (not shown). In the kitchen, for example, a chef or the like not only confirms and responds to this content but also automatically accepts an order and responds to the mobile terminal 46 that placed the order, for example, for a menu that can be ordered at all times. It doesn't matter. The fact that the order has been accepted is transmitted to the store terminal 231 via the in-store network 237. As a result, it is assumed that the processing is performed in the same manner as a normal order.

  As described above, when an order is received from the customer by the mobile terminal 46, if the customer has already reserved a table, it will be processed as an order attached to the reservation. Even if there is an order in the kitchen, if there is a vacancy in the table or the like, the reservation may be made by ordering the kitchen. As for the number of reservations, the number of reservations may be inferred from the contents of the order. Further, if the customer has already used the store, the number of people, the use of a private room, etc. may be automatically determined from the previous situation. Alternatively, when the store is full, the store terminal 231 may notify the kitchen terminal 235 that the store is full via the in-store network 237 and may have a function of rejecting the order. In addition, regarding customer selection, even if the store terminal 231 and / or the kitchen terminal 235 has a list or the like for setting how far each order is accepted, information for customer identification is provided. It doesn't matter. For example, according to the customer selection list 140 shown in FIG. 5, after confirming the user name, password, etc. that allow direct ordering to the kitchen, the customer rank is compared with the ordered menu and the rank, In some cases, a function of not accepting the order may be provided. Other than the password, other means may be used as long as the person can be identified. The same applies to passwords for personal identification.

  The process of directly placing an order from the customer's mobile terminal has been described above, but the process used in parallel with the terminal on the store side after the customer has come to the store and took a seat will be described. If there was an order directly from the customer's mobile terminal 46 and a reservation was accepted at the store table, or if the table was reserved before the order was placed from the customer's mobile terminal 46, the reservation was accepted Remember that. When the customer visits the store, the presence / absence of the reservation is confirmed at the reception. If the reservation has already been made, it is confirmed whether the reservation is a normal reservation or a reservation made from the customer's mobile terminal 46. If the reservation from the portable terminal 46 is accepted, it is stored that the customer has visited the store. Further, information such as a number that can be used to identify the customer table is stored. As a result, it is assumed that the order placed from the customer's mobile terminal 46 before the visit is linked to the order placed at the store side terminal after the visit. When a customer finishes a meal or the like and settles the fee, the payment by the order from the customer's mobile terminal 46 and the payment by the order from the terminal on the store side are combined and charged.

  The above procedure will be described with reference to FIGS. The customer selection list 140 is stored, for example, in the memory 320 on the kitchen terminal 235 by the processor 310 on the kitchen terminal 235, and the storage processing and the like are performed in accordance with a program developed in the memory 320 on the kitchen terminal 235. A description will be given assuming that processing is performed by the processor 310 on the terminal 235. As long as similar processing is possible, processing may be performed by a processor and memory other than the kitchen terminal. When there is a table reservation and / or order from the portable terminal 46 to the kitchen terminal 235 (S1501), the kitchen terminal 235 collates the user name column 1401 of the customer selection list 140 with the user name of the order (S1502). If the user name is registered, the password and password field 1302 are confirmed (S1503). When it is recognized that the password is correct, it is checked whether or not a table reservation is necessary (S1504). If a table reservation is necessary, a table reservation process is performed (S1505). When a reservation can be made, for example, “present” is stored in the reservation column 1404, and when there is no free space in the table, for example, “no” is stored. At this time, processing such as e-mail transmission to the effect that reservation is not possible may be performed. Next, the presence / absence of an order is confirmed (S1507). If there is an order, the contents are confirmed. It should be noted that a rank is added to the menu according to the price (not shown), and the menu rank is compared with the value in the customer rank column 1403 to determine whether the menu rank matches the customer rank. Confirmation is performed (S1508), and if confirmation is obtained, order acceptance processing is performed (S1509). When an order is accepted, cooking and the like are performed in the kitchen.

  The customer selection list 140 is provided with a store visit column 1405. When there is an order for a table reservation, a dish, etc. from the customer's mobile terminal 46, if the customer visits the store, information is sent to the kitchen terminal to that effect. And “Yes” is stored in the corresponding store visit column 1405, and information that can specify the table, such as the table number “3”, is stored in the table number column 1406. Thereafter, when order processing is performed at the ordering terminal 233 in the store, the order details are transmitted to the store system 30 via the in-store network 237, and the information is further transmitted to the kitchen terminal 235 and the like for cooking and the like. Do. Alternatively, even when there is an order from the portable terminal 46 to the kitchen terminal after coming to the store and the order is accepted, the order processing may be performed in the same manner as the ordering terminal. Further, in the final checkout process, the order from the customer's mobile terminal 46 and the order from the ordering terminal 233 in the store may be added according to the information of the customer selection list 140, and the checkout may be performed according to this information. Further, when the order of the customer using the portable terminal 46 is terminated, for example, “None” is stored in the reservation column 1404, and the table reservation is accepted again without accepting subsequent orders. May provide a function of accepting an order again. In addition, regarding the settlement of the order, for example, it may be settled in a credit company or a related credit company that performs a contract of the mobile terminal 46, settlement of operating expenses, and the like. Furthermore, in the external information column 1407 of the customer selection list 140, for example, information related to customers obtained from a social network, a questionnaire, or the like is stored, whereby external information can be collected. However, in consideration of the fact that information on social networks etc. is updated in a short time, not only the collected information itself is stored, but also access information to the customer's information source, keywords for searching for customer information, etc. It may be stored. Further, in collecting customer information, when there is a reservation or order from the customer, not only the information in the external information column 1407 is referred to but also the external information source at that time may be searched using the keyword or the like. Absent. Further, even when there is no customer reservation or order, it is possible to periodically search for information regarding the external information column 1407 and update the result. Furthermore, even if the user name is not registered in the customer selection list 140, the user name etc. is set when it is determined that the customer can be a leading customer as a result of searching external information sources. Even if not, information may be stored in the external information column 1407. In that case, a name, a pen name, a stage name, etc. that are normally used by the customer may be stored as the user name. If the customer is registered as a regular customer, the user name, password, etc. may be collected and stored in the customer selection list 140 as usual.

  As described above, the customer's mobile terminal 46 and the ordering terminal 233 in the store have the same function, but this can be realized by installing a program equivalent to the ordering terminal 233 on the customer's mobile terminal 46. I do not care. Alternatively, a simplified program is installed on the mobile terminal 46 side. For example, when ordering a dish, information necessary for the order, such as a dish name and quantity, is converted into a character string or a code, for example, an electronic You can send it as an email.

  As described above, the operation of this system when making a reservation from outside the store and then actually visiting the store and then having a dinner, for example, has been explained. Although it is not possible to visit a store, the ordering method is applied also when, for example, it is desired to insert one item.

  For example, in the customer selection list 140 shown in FIG. 5, “tanaka_ □□” has not visited the store, but for example, “abe_OO” knows that she has already eaten, and table number 3 For example, if it is desired to insert wine, for example, the mobile terminal 46 instructs the insertion in the same manner as the reservation to the store. It is assumed that the program for instructing insertion is installed in the same manner as the reservation program. In the insertion instruction, as in the reservation, for example, the user name “tanaka_ □□” and the password “3883” are entered, and if the identity is confirmed (by the system), for example, the insertion is performed from the screen of the mobile terminal 46. When a request is made to press a button (not shown) indicating that the information is received, for example, input of information such as the name of the destination “abe_OO” is requested from the portable terminal 46, and from this information to which table of the store Specify whether to insert. Thereafter, a menu or the like is displayed on the portable terminal 46. For example, when wine is inserted from “tanaka_ □□” to “bee_OO” in table number 3, as shown in FIG. 5, the user name “tanaka_ □□” For example, “No” is stored in the reservation column, “Out” is stored in the visit column, and “3” is stored in the table number. Further, as described above, the settlement relating to the insertion may be settled by a credit company or the like related to the mobile terminal 46. Moreover, when inserting, you may send the message regarding insertion, for example. Such an instruction may also be given via the portable terminal 46, for example.

  Such an insertion may be accepted by friends, but may be rejected if they are unfamiliar. In order to prevent such a passing, it is possible to register in advance which group an individual with a user name belongs to, and allow insertion between the group members. Even different groups may be permitted depending on conditions. Information about these groups is managed by a data table (not shown) including conditions. The data table is stored in the kitchen terminal 235, for example. Alternatively, even if it does not belong to a group that can be inserted, the above message is requested to be sent, and this message is indicated in, for example, the user name “abe_XX” in table number 3 and only when the consent is received, the insertion is accepted. It doesn't matter.

  The insertion group recognition will be described according to the insertion group recognition data table 150 shown in FIG. In the user name column 1501 of the insertion group recognition data table 150, for example, user names such as “bee_XX”, “inoue_XX”, “watanabe_XX”, “tanaka_ □□”,. The column 1502 stores information indicating a group to which each user belongs, such as a group number related to each user, for example, “1”, “3”, “2”, “1”,. If the group numbers are the same, it indicates that they belong to the same group. Next, for example, “1”, “3, 2”, “2”, “1, 2, 3”,... Are stored in the order group column 1503. For example, “3, 2” in the order group field 1503 of “inoue_XX” indicates that the customer who belongs to the group 2 in addition to the group 3 to which the principal belongs is allowed to insert, The same shall apply. Next, the acceptable group column 1504 stores, for example, “1, 2”, “3”, “2”, “1, 2, 3”,. For example, “1, 2, 3” in the “Tanaka_ □□” acceptable group column 1504 means that in addition to the group 1 to which the person belongs, the acceptance of the receipt from customers belonging to the groups 2 and 3 is permitted. The same applies to other users. In addition, the input regarding the insertion group recognition data table 150 shall be input according to the insertion data table input screen (not shown). Moreover, the said input screen shall be displayed on the output device 340 etc. of the headquarters system 20 and the shop system 30, for example, and shall be input from the input device 340 etc. according to this display.

  The storage method and storage location of the insertion group recognition data table 150 are the same as those of the customer selection list 140.

  In addition, regarding the above-described series of order processing, when processing is performed via the mobile terminal 46, identity verification may be performed by a function such as biometric recognition provided in the mobile terminal 46.

  Moreover, although the said process shall be processed in the kitchen terminal 235, for example, you may process in the shop terminal 231, for example. Further, the information regarding reservation and insertion may be transmitted to the headquarter system 20 and converted into a database, for example. Moreover, you may include the information regarding payment. However, the confirmation / verification regarding the consent of the person including the information regarding the group recognition may be performed via the mobile terminal 46, or may be performed separately in writing.

  Further, the information may be exchanged with another management system (not shown) via the network 10 or the like. Further, for example, information regarding orders may be collected for each store, and information regarding settlement may be managed by another management system. Furthermore, the consent information of the parties concerned may be managed with respect to the above insertion support.

  The table, the reservation of the ordered item, and the like have been described above, but the details of the settlement will be described below. Each order content is managed by an order list data table 160 shown in FIG. The order list data table 160 includes an order list management field 162, a user 1 order field 16201, a user 2 order field 16202, a user 3 order field 16203,. Furthermore, the order list management column 162 further includes a user name column 1621, a password column 1622, an order list column 1623, a settlement column 1624, a total amount column 1625, and the like. The order list column 1623 further includes an order 1 column 16231, an order 2 column 16232, an order 3 column 16233,. Each order field includes product name fields 162231, 162321, 162331,..., And further includes quantity fields 162231, 162322, 162332,... .. and the like, and further, a catering field 162314, 162324, 162334,.

  Note that the storage method, storage location, and the like of the order list data table 160 are the same as those of the customer selection list 140 and the insertion group recognition data table 150.

  Now, for example, a method for managing the order contents of the user names “abc_OO” and “ty_2368” in the user 1 order field 16201 will be described. For example, if the user name “abc_XXX” has ordered two dishes of “Hokki-kai”, the product name field 162231 of the user 1 order field 16201, for example, information “Hokki-kai” in the quantity field 162312, For example, information “2” is stored. Further, if the price of the oyster shellfish is 1,000 yen per plate, information “2,000”, for example, is stored in the amount field 162313 of the user 1 order field 16201. Further, when the ordered oyster shell has already been arranged, for example, “done” is stored in the arrangement column 162314. Further, when there is an order 2, each information is stored in the order 2 column 16232 as in the order 1 column 16231. The total of the amounts related to these orders is stored in the corresponding total amount column 1625. Thus, for example, orders relating to the user 1 are managed in the user 1 order column 16201 including items reserved before coming to the store.

  Furthermore, when the user 1 is to be settled, for example, when the customer inputs from the ordering terminal 233, the portable terminal 46, etc. according to a display screen (not shown) that he / she wants to settle, For example, according to a program developed in the memory 320 on the kitchen terminal 235, whether the total amount is correct or not is determined by the processor 310 on the kitchen terminal 235 and determined to be a situation that can be settled. In this case, for example, information “complete” is stored in the settlement column 1624 of the user 1 order column 16201.

  As described above, when the payment is completed, for example, information “No” is stored in the reservation column 1404 and the store visit column 1405 in FIG. 5, and processing is performed so as not to accept additional orders from the corresponding customers thereafter. For example, the settlement amount of the user names “abc_XXX”, “ty — 2368”, for example, information “8,500” is transmitted to the POS system 232 via the in-store network 237, the store terminal 231 and the like, for example. The POS system 232 stores this information on the POS memory 2322 via the POS interface 2325. These processes are assumed to be processed by the POS processor 2321 according to a program developed on the POS memory 2322, for example.

  For example, in the POS system 232, information on settlement is managed by a settlement list data table 170 shown in FIG. The settlement list data table 170 includes a settlement list management column 172, a user 1 settlement column 17201, a user 2 settlement column 17202, a user 3 settlement column 17203,. The payment list management column 172 further includes a user name column 1721, a password column 1722, a table number list 1723, a payment classification column 1724, a payment amount column 1725, a billing amount column 1726, a receipt issue list 1727, and the like. . The payment classification column 1724 further includes a coin column 17241, a bill column 17242, a card column 17243, and so on.

  In the settlement list data table 170, for example, for the user name “abc_xxx”, for example, in the user 1 settlement column 17201, in the user name column 1721, for example, “abc_xxx”, in the password column 1722, for example, “ “ty — 2368”, information “3” is stored in the table number list 1723, and information “8,500” is stored in the bill amount list 1726, for example. Note that these processes are processed by the POS processor 2321 in accordance with a program developed on the POS system 232, for example. Each information is stored based on information such as the customer selection list 140 and the order list data table 160. Regarding the table number, for example, specific information such as an IP address of the ordering terminal installed in the table and table-specific information are associated with each other according to a corresponding data table (not shown), for example. In addition, it may be managed by IP address.

  For example, when the customer with the user name “abc_xxx” is guided to the place where the POS system 232 is installed, the table number that is already ready for settlement is output from the POS processor 2321 to the POS processor 2321. Display on the POS display device 291 (not shown) via the unit 2323, the POS output control unit 23231, and the POS information output unit 23236, and the customer can select his / her table number from the displayed table numbers, For example, “3” is selected on the screen. When the table “3” is designated, it is determined from the table number list 1723 that the payment is related to “abc_xxx” corresponding to “3”. For example, the user name “abc_xxx” is changed to the POS. Displayed on the display device 291 (not shown), and further requests the customer to enter a password, for example. The customer input information related to the password is transmitted from the POS input device 292 to the POS processor 2321 via the POS information input unit 23246, the POS input control unit 23241, and the POS input unit 2324, for example, and the information in the corresponding password field 1722 is transmitted. If it matches, the payment process regarding settlement is started.

  Settlement includes, for example, payment methods such as card payments postpaid by customer credit, cash coins, banknotes, etc., and displays them on the POS display device 291 so that the customer can select from these means (not shown). )) If a customer selects a payment means according to a screen instruction, for example, selects cash by coins and banknotes, a POS output unit 2323, a POS output control unit 23231, a coin processing output unit 13232, and a banknote processing output unit 13233 are selected. Then, for example, a coin and bill insertion slot (not shown) is opened for the coin processing device 293 and the bill processing device 294 to permit the insertion of coins and bills. At this time, permission may be displayed by a lamp or the like.

  When the customer inserts, for example, a 500-yen coin and the coin-handling device 293 recognizes that the coin-handling device 293 has been opened, the coin-handling device 293 recognizes this information as a coin-handling input unit 23242 and a POS input control unit 23241. , The data is transmitted to the POS processor 2321 via the POS input unit 2324. Based on this information, the POS processor 2321 stores, for example, information “500” in the coin column 17241 of the user 1 settlement column 17201. Similarly, when eight thousand bills are inserted into the bill insertion slot, the POS processor 2321 stores, for example, information “8,000” in the bill column 17242 based on this information. At this time, the sum of the amounts stored in each column of the payment category column 1724 is stored in the payment amount column 1725, and if it matches the billing amount column 1726, it is assumed that the payment is completed.

  Alternatively, in the above, when one 10,000 yen bill is inserted into the banknote insertion slot (not shown) of the banknote handling apparatus 294 without the insertion of money, to the currency outlet (not shown). One 500-yen coin and one 1,000-yen bill may be discharged from a banknote outlet (not shown). Alternatively, if a 10,000 yen bill is inserted after the 500 yen coin is inserted, two 1,000 yen bills may be discharged.

  Further, when the card payment is designated, the card insertion / extraction port (not shown) of the card processing device 296 is opened to enable the card insertion as in the case of money and banknotes. Shall be processed. At this time, if the payment amount by card is less than the billing amount, additional payment by money or banknote may be possible. Moreover, even if it is not a card | curd, you may utilize the payment functions, such as the portable terminal 46, for example. Furthermore, processing may be performed according to a password set on the card or mobile terminal side. As described above, settlement is performed by adding together settlement by credit and settlement by cash such as yen.

  Furthermore, the settlement may be performed by using points or the like that are set in a limited manner in stores, companies, business groups, and the like. In that case, as in the case of cash, card, etc., the category to be settled is added to the payment category column 1724 and managed. Further, settlement using so-called virtual currency may be performed.

  Alternatively, settlement may be performed by converting various types of information into monetary amounts according to a value judgment criterion uniquely set by a store, a company, etc., and adding a category to be settled to the payment category column 1724. The conversion into the amount will be described with reference to the information value conversion outline diagram 180 shown in FIG. The information value conversion overview diagram 180 stores various information before value conversion related to customer payment, customer information table 1801, and stores information for converting the various information related to payment into, for example, monetary value. , Conversion data table 1802 and equivalent value data table 1803 for storing, for example, an amount converted into currency value, for example. Each table is stored in the POS memory 2322 of the POS system 232, for example. Processing is performed by the POS processor 2321 in accordance with a program developed on the memory 2322. However, the processing may be performed in a system other than the POS system 232, such as the store system 30, the head office system 20, and the cloud 42. The customer information table 1801 includes, for example, information about customers collected by the POS display device 291, for example, information about currencies owned by customers, which are not normally exchanged at commercial banks, etc., or accounts with equivalent values. When it is input and instructed to be settled by this, finally, according to the conversion ratio stored in the corresponding conversion data table 1802, the balance, information for determining whether settlement is possible, etc. on the conversion data table 1802, for example, The result is converted into an amount of yen, and the result is stored in the equivalent value data table 1803. Further, when the information regarding the account does not exist in the conversion data table 1802, it is necessary to determine whether or not payment is possible via the POS interface 2325, the in-store network 237, the network 10, or the like. Information may be acquired and stored in the conversion data table 1802. Furthermore, a currency other than yen, for example, an amount converted into dollars, etc. may be stored in the equivalent value data table 1803 as necessary.

  Such conversion to equivalent value is not limited to the currency that is not exchanged at the above-mentioned commercial banks, etc., for example, customer assets, status, characters, keywords, voice, images, operations, owned properties, etc. Information that is not evaluated as value may be scrutinized, and it may be determined by the company's own judgment whether it will be applied to the settlement amount. For example, the customer asset information is stored in the customer information table 1801 in the same manner as the currency that is not normally exchanged, and the equivalent value amount is calculated according to the conversion data table 1802 and stored in the equivalent value data table 1803. To do.

  In addition to assets, for example, an image of a customer's face, body, etc. may be taken from, for example, a POS display device 291 and, for example, if it is a celebrity, it may be used as a source for payment. Or, for example, regardless of the famous name of the customer, it is worth using as a store, for example, when original sentences, poetry, lyrics, singing, characters, etc. are input, It does not matter. Alternatively, when the customer's order or the like is agreed to be used as a keyword, the information value of the keyword may be determined as a resource. The customer's story, voice, singing voice, etc. may be similarly funded and judged. Moreover, you may judge operation | movement of each dance etc. as a fund similarly. You may judge the information about the goods which a customer owns or a pet etc. as a resource similarly. In addition, it may be determined as a source of funds from the information content transmitted by the customer. Furthermore, if the customer finds it worthwhile to make a decision such as “good” or “bad” with respect to certain information, it may be similarly determined as a resource. Furthermore, when it is recognized that the connection contents to a community system that promotes the connection between people, for example, a social networking system (also referred to as SNS) is valuable, it is similarly determined as a source of funds. It doesn't matter. In addition, if it is determined that the information held by the customer is valuable, it will be funded in the same way. Further, it is assumed that the settlement is performed based on the converted amount stored in the equivalent value data table 1803.

  As described above, when the payment is completed by various payment means, the POS processor 2321 may transmit necessary information to the ticket issuing processing device 295 and issue a receipt, for example. Alternatively, in the case of payment related to the card, the portable terminal 46, etc., processing such as writing this information to the card or transmitting it to the portable terminal 46 may be performed.

  As mentioned above, although the process regarding postpay which pays after eating and drinking was demonstrated, for example, the process of prepaid is demonstrated below. When the customer orders, for example, oyster shells according to the display (not shown) on the POS display device 291 and pays in the same manner as described above, the customer issues a meal ticket, for example, from the ticket issuing processor 295. At this time, the table number may be printed at the same time, and the customer may be guided to this table.

  Even when a reservation is made from the outside of the store, for example, by the portable terminal 46 before ordering the above-mentioned shellfish shell, if the payment is completed, a meal ticket is issued in the same manner as described above. Further, even if a meal ticket is not issued, for example, payment completion information is transmitted to the portable terminal 46 and the like, and information exchange between the ordering terminal 233 and the portable terminal 46 related to the specified table is performed. And confirming that the customer is at the table, and ordering the item. In this way, even with advance payment, processing can be performed using the customer selection list 140, the order list data table 160, the checkout list data table 170, and the like.

  In the above-described embodiment, the embodiment of the present application is described by applying the program control function of the computer, the processor, etc., but the present invention is not limited to the program control of the computer, the processor, etc. Alternatively, it may be realized by an element assembly or the like. Further, for example, means that can be realized by a computer, a processor, or the like may be executed at least partially manually.

  As described above, the order from the customer is realized by pressing a menu displayed on the screen of the ordering terminal or operating the portable terminal 46.

  Also, services such as insertion are realized from the mobile terminal 46. Furthermore, regarding services other than insertion, it is possible to deliver various articles including information to the store without actually visiting the store.

  In addition, it is possible to settle by various payment means.

  The present invention relates to an industry having each store including a restaurant business, and relates to the store, and is particularly effective in simplifying and facilitating ordering work. Further, customer satisfaction can be improved by placing an order from the mobile terminal 46 by the customer. Furthermore, convenience is improved by various payment means.

  Moreover, the system of the present application is used not only when ordering in the restaurant industry, but also when ordering a desired product, for example, in a general retail business, or when collecting a desired ordered product from an inventory shelf in a distribution business, etc. Is possible. Therefore, the present invention has applicability in various industries such as the restaurant industry, the tourism industry, and the general industry.

10 Network 20 Head Office System 30 Store System 40 Data Site 42 Cloud 44 Management System 46 Mobile Terminal 120 Menu Screen 140 Customer Selection List 160 Order List Data Table 170 Checkout List Data Table 180 Information Value Conversion Overview Diagram 231 Store Terminal 232 POS System 233 Ordering Terminal 234 Staff terminal 235 Kitchen terminal 236 Ordering and ordering system 291 POS display device 292 POS input device 293 Coin processing device 294 Bill processing device 295 Card processing device 296 Card processing device 310 Processor 320 Memory 330 Output device 340 Input device

Claims (21)

In a store system that can be connected to the headquarters system by wire or wirelessly,
Settlement with cash or equivalent value in the store system,
Postpayment payment method by credit,
A store system comprising: means for summing amounts of money by the settlement means and postpaid settlement means by credit. The store system according to claim 1, further comprising means for making a payment method in advance. 3. The store system according to claim 1, further comprising means for converting a value relating to information held by the customer into a fund for settlement. Any one of 1 thru | or 3 further provided with the means to transmit and receive the information regarding an order directly from the terminal different from each terminal which the head office system and the store system have to the terminal which the head office system and the store system have The described store system. The store system according to any one of claims 1 to 4, further comprising means for processing information for processing whether or not to receive an order for each customer rank. The store system according to any one of claims 1 to 5, further comprising means for directly ordering and paying without visiting the store. 7. The apparatus according to claim 1, further comprising means for processing an order permission and an order non-permission regarding a group to which a customer who directly orders without visiting a store and a group to which the customer who receives the order belongs. Item 1. A store system according to item 1. In a store system that can be connected to the headquarters system by wire or wirelessly,
Settlement with cash or equivalent value in the store system,
Postpayment payment method by credit,
What is claimed is: 1. A store system program and a recording medium, comprising: a function of controlling by a processor a means for summing up an amount of money by a settlement means and a postpaid settlement means by credit. 9. The store system program and recording medium according to claim 8, further comprising a function of controlling a means for making a payment method in advance by a processor. 10. The store system program and recording medium according to claim 8 or 9, further comprising a function of controlling, by a processor, a means for converting a value relating to information held by a customer into a fund for settlement. 9. The system further comprising a function of controlling, by a processor, means for directly transmitting and receiving information relating to orders from a terminal different from each terminal possessed by the head office system and the store system to a terminal possessed by the head office system and the store system. A program and a recording medium for a store system according to any one of 1 to 10. The store system program and recording medium according to any one of claims 8 to 11, further comprising means for processing information for processing whether to receive an order for each customer rank. The store system program and recording medium according to any one of claims 8 to 12, further comprising means for directly ordering and paying without visiting the store. 14. The apparatus according to any one of claims 8 to 13, further comprising means for processing an order permission and an order non-permission regarding a group to which a customer who directly orders without visiting a store and a group to which the customer who receives the order belongs. A program and a recording medium for a store system according to item 1. In the control method of the store system that can be connected to the headquarters system by wire or wirelessly,
Settlement in the store system with cash or equivalent value,
Postpayment settlement step by credit,
A method for controlling a store system, comprising: a step of adding up the amounts of the settlement step and the postpaid settlement step by credit. The store system control method according to claim 15, further comprising a step of prepaying the payment method. The method of controlling a store system according to claim 15 or 16, further comprising a step of converting a value related to information held by a customer into a fund for settlement. The store for store according to claim 15 or 17, further comprising a step of directly transmitting and receiving information relating to an order from a terminal different from each terminal included in the head office system and the store system to a terminal included in the head office system and the store system. How to control the system. The method for controlling a store system according to any one of claims 15 to 18, further comprising a step of processing information for processing whether or not to receive an order for each customer rank. The method for controlling a store system according to any one of claims 15 to 19, further comprising a step of directly ordering and paying without visiting the store. 21. The method according to any one of claims 15 to 20, further comprising a step of processing order permission and order non-permission regarding a group to which a customer who directly orders without visiting a store and a group to which a customer receives an order. A method for controlling a store system according to claim 1.

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