JP2009122769A - Store management system and store management method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To solve the problem that a conventional store management system cannot reliably specify a user. <P>SOLUTION: The store management system includes: a portable terminal 107a for transmitting a terminal unique ID stored in an IC card and displaying store information; a terminal unique ID reader 106 arranged in a store; a store client 105a for transmitting visiting information or leaving information including the terminal unique ID when the user visits or leaves the store; and a management server 101 which is connected to the store client 105a arranged in the plurality of stores via a public network, receives reservation information and the terminal unique ID which are transmitted from the portable terminal 107a, so as to generate store reservation information of the user including the terminal unique ID, returns store reservation information concerning the user to the store client 105a in response to visiting information to be transmitted from the store client, and then, performs processing concerning the leaving of the user, based on the leaving information transmitted from the store client 105a. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The store management system and the store management method according to the present invention include a store management system and a store management that perform information management that identifies a store user by using a terminal unique ID stored in an IC card built in a mobile terminal. Regarding the method.

  2. Description of the Related Art Conventionally, a system for performing reservation, ordering, and settlement at restaurants and the like using a mobile terminal has been proposed. An example of such a system is disclosed in Patent Document 1. In the restaurant use system described in Patent Document 1, an information management server that performs table reservation, order reception, calculation of the payment amount, and presentation in accordance with a reservation application, an order, or a payment request transmitted from a wireless communication terminal is provided. Have. Thereby, the user can receive services such as ordering food in a short time. Also, the store side can reduce labor costs.

Another example of the store management system is disclosed in Patent Document 2. The reservation management ASP service system disclosed in Patent Document 2 has a reservation management ASP server connected to a member store terminal and a customer portable terminal via a communication network. The reservation management ASP server assigns a unique ID to the mobile terminal mail address, and manages the reservation information of the user by associating the mobile terminal mail address with the unique ID. Further, the reservation management ASP server receives the customer's store entry information from the member store terminal, and registers the customer's store entry information in the reservation information. Thereby, in patent document 2, simplification of the reservation operation on the user side and simplification of the reservation management on the store side can be realized.
JP 2003-173370 A JP 2007-164447 A

  However, in Patent Document 1, since the user is specified by the user name stored in the wireless communication terminal in advance, if the user name is forged, a mischievous reservation is made and the store management is hindered. There is a risk of getting out.

  Also in Patent Document 2, a unique ID associated with a mobile terminal email address is issued, but the email address may be forged, and a reservation for mischief is made by the unique ID associated with the forged email address. There is a risk.

  In other words, Patent Documents 1 and 2 have a problem that it is not possible to eliminate a mischievous reservation based on forged user identification information. The present invention has been made to solve such a problem, and an object thereof is to prevent a user from impersonating and making a reservation for mischief.

  The store management system of the present invention includes an IC card, a mobile terminal that transmits a terminal unique ID stored in the IC card and displays store information, and is installed in the store. A store client that includes a reader and transmits store visit information or store exit information including the terminal unique ID when the user visits and exits the store, and the store client installed in a plurality of stores and connected via a public network The store information is transmitted in response to a request from the portable terminal, the reservation information transmitted from the portable terminal and the terminal unique ID are received, and the store reservation information of the user including the terminal unique ID is generated. The store reservation information related to the user is returned to the store client according to the store visit information transmitted from the store client, and the store client It has a management server for processing related Closure of the user based on the Closed information signal, the.

  The management server in the store management system of the present invention transmits the store information to the mobile terminal, and transmits the terminal unique ID and the reservation information from the mobile terminal, and is transmitted from the store client. And a response to the data request transmitted from the WEB server for users, the WEB server for stores that transmits the authentication result of the user and the store reservation information to the store client according to the terminal unique ID, and An application server that responds to a data request and an authentication request transmitted from the store client, and a store that is connected to the application server and in which the store reservation information and the store client connected to the management server are installed And a database for storing the information.

  The application server of the present invention provides a store search result that satisfies a condition of the store search request among a plurality of stores registered in advance in response to a store search request transmitted from the mobile terminal via the user WEB server. It returns to the said portable terminal via the said WEB server for users.

  The application server of the present invention provides vacant seat information in a store designated in response to a vacant seat status confirmation request transmitted from the portable terminal via the user WEB server via the user WEB server. The seat reservation information transmitted from the portable terminal via the user WEB server is added to the store reservation information and stored in the database.

  The application server of the present invention provides an order list in a store designated in response to an order screen creation request transmitted from the portable terminal via the user WEB server via the user WEB server. In response to an order registration request transmitted from the portable terminal via the user WEB server, and adding the advance order information to the store reservation information to the database. Store.

  The application server of the present invention adds, to the store reservation information, a terminal unique ID associated with a companion in response to a companion user registration request transmitted from the mobile terminal via the user WEB server. To store.

  The application server of the present invention authenticates the user based on the terminal unique ID included in the store visit information, and transmits the authentication result and the store reservation information to the store client.

  The application server of the present invention uses the terminal unique ID included in the store reservation information when the terminal unique ID included in the store visit information is the terminal unique ID of the user or a companion included in the store reservation information. Or the accompanying person who has not visited the store or the accompanying person is notified that the user having the terminal unique ID included in the store visit information has visited the store.

  The application server of the present invention receives information on orders placed by the user in the store via the store client, adds the order information to the store reservation information, and registers the information in the database.

  The management server of the present invention further includes a communication server that manages users for each community group including registration information of a plurality of users, and the community server is included in the store visit information transmitted from the store client. Included in the store visit information transmitted from the store client to other users included in the community group when the terminal unique ID is a terminal unique ID associated with a user included in the community group. The store information used by the user associated with the terminal unique ID is notified.

  The management server of the present invention provides a service by an ASP (Application Service Provider).

  The store management method in the store management system of the present invention relates to a mobile terminal provided with a terminal unique ID, a store client installed in the store, a plurality of the store clients and a public network, and relates to a user of the store And a management server for managing information, wherein the terminal unique ID transmitted from the portable terminal is received by the management server, and the terminal unique ID is received by the management server. The store reservation information in the store of the user is generated, the store visit information including the terminal unique ID read by the store client is transmitted to the management server, and the terminal unique ID included in the store visit information is included. The store reservation information is transmitted from the management server to the store client. Sends Closure information including the terminal unique ID read I to the management server performs the Closed process of the user in the management server in response to the Closed information.

  According to the store management system and store management method of the present invention, it is possible to prevent a user from impersonating and making a reservation for mischief.

  Hereinafter, specific examples to which the present invention is applied will be described in detail with reference to the drawings. In this embodiment, the store management system of the present invention is applied to reservation management and service provision in a store such as a restaurant or a facility such as an inn / hotel.

First Embodiment FIG. 1 is a schematic diagram showing the configuration of a store management system in the present embodiment. The store management system of the present embodiment includes a management server 101, a public network 102, a base station 103, stores 104a to 104c, and portable terminals 107a to 107c used by users.

  The management server 101 is connected to a plurality of store clients (stores 104 a to 104 c in the example of FIG. 1) via the public network 102. Details of the configuration of the management server 101 and yesterday will be described later. The public network 102 is a communication line such as the Internet. The mobile terminals 107a and 107b are mobile terminals such as mobile phones. The mobile terminals 107 a and 107 b have terminal unique IDs stored in a built-in IC (Integrated Circuit) card, and transmit the terminal unique IDs via the base station 103 and the public network 102. The mobile terminal 107c is a terminal such as a notebook personal computer, for example, and has a function of reading a terminal unique ID stored in an IC card built in a mobile phone or the like. The mobile terminal 107 c can also transmit the terminal unique ID read via the public network 102. The terminal unique ID is an ID set by the manufacturer when the IC card is manufactured or mounted on the terminal of the IC card, and cannot be changed by the user of the portable terminal.

  The stores 104 a to 104 c are stores that share the function of the management server 101. The stores 104a to 104c each have the same configuration. Here, the configuration of the store client installed in the store will be described using the store 104a as an example. The store 104 a includes store clients 105 a to 105 c and a reader 106. The store clients 105a and 105b are terminals such as personal computers. A reader 106 is connected to the store client 105a. The reader 106 reads, for example, a terminal unique ID stored in an IC card provided in the mobile terminal. The store client 105c is a portable information terminal such as a PDA (Personal Data Assistant), and is carried by employees in the store. The store clients 105a to 105c are connected to the management server 101 via the public network 102, respectively. The stores 104a to 104c only need to include the reader 106 and at least one store client.

Next, the configuration of the management server 101 will be described in detail. The management server 101 transmits store information in response to a request from the mobile terminals 107a to 107c, receives reservation information and a terminal unique ID transmitted from the mobile terminal, and generates store reservation information for the user including the terminal unique ID. Then, store reservation information related to the user is returned to the store clients 105a to 105c in accordance with the store visit information transmitted from the store client 105a, and processing related to the user's store exit is performed based on the store exit information transmitted from the store client 105a. Do.

  The management server 101 includes an application server 201, an information management DB (database) 202, a WEB server 203 for users, and a WEB server 204 for stores. The application server 201, the user WEB server 203, and the store WEB server 204 are each realized by a program operating on the server. A program that runs on this server and provides various functions to the outside is called an ASP (Application Service Provider). These servers or databases may be mounted on a single piece of hardware, or may be mounted on individual hardware.

  The application server 201 makes a response to the data request transmitted from the WEB server 203 for users and a response to the data request and authentication request transmitted from the WEB server 204 for stores. Further, the application server 201 provides a new reservation notification for notifying the reservation details to the store where the reservation has been made, an order reception start notification in the store after the user visits, ID authentication and payment processing when leaving the store are performed.

  The information management DB 202 stores information generated in processing performed in the application server 201 and stores information used for the application server 201. Information stored in the information management DB 202 includes store reservation information and store information.

  The store reservation information includes user information including the terminal unique ID, store use information indicating the store use status of the user, reservation management information indicating the execution state of the reservation, and pre-order including information on an order performed in advance before the store visit Information and order information including information on orders placed in the store.

  Store information includes store basic information indicating store address, business hours, store introduction, vacancy management information indicating unreserved seats and current vacant seat information in the store, and order information indicating menus that can be ordered at the store Have

  The WEB server 203 for users makes a data request to the application server 201 based on a request transmitted from the mobile terminals 107a to 107c, and transmits data to the mobile terminals 107a to 107c based on a data response transmitted from the application server 201. . For example, the user-oriented WEB server 203 transmits store information to a mobile terminal and receives a terminal unique ID and reservation information from the mobile terminal. Note that the user-oriented WEB server 203 transmits data to the portable terminals 107a to 107c in a data format that can be browsed by a general WEB browser, and provides various functions to the user.

  More specifically, the user WEB server 203 transmits information on an operation screen serving as an interface for the user to use various functions to the mobile terminals 107a to 107c. These operations include, for example, user information management in which the user confirms his / her reservation information, store search for searching for a store he / she wants to use, vacancy / reservation confirmation for checking vacancy / reservation status in a store, registration of a companion, They are creation of a pre-order and selection of pre-settlement means for selecting a settlement method in the store in advance, order operation in the store via the mobile terminal, and confirmation of the order status in the store for confirming the execution status of the order in the store.

  The WEB server 204 for stores makes an authentication request and a data request to the application server 201 based on a request transmitted from the store clients 105a to 105c, and stores data to the store clients 105a to 105c based on a data response transmitted from the application server 201. Send. For example, the WEB server 204 for users transmits the authentication result of the terminal unique ID of the user and the store reservation information to the store clients 105a to 105c according to the terminal unique ID transmitted from the store client 105a. The WEB server 204 for users transmits data in a data format that can be browsed by a general WEB browser to the store clients 105a to 105c, and provides various functions to the store.

  More specifically, the WEB server 204 for users transmits operation screen information serving as an interface for using various functions in the store to the mobile terminals 107a to 107c. These operations include, for example, reservation information management in stores, store information management for editing store menus and introductory articles, vacancy management for changing and checking vacant seat status, and prior orders made before the user visits the store Confirmation of orders, advance orders and order management performed in the store, order management for confirming the fulfillment of orders, acceptance of orders performed in the store, terminal-specific read by the reader 106 when the user visits the store This includes issuing and confirming an ID authentication request, issuing an authentication request for a terminal unique ID read by the reader 106 when the user leaves the store, and presenting settlement means.

  Next, an operation flow of the store management system according to the present embodiment will be described with reference to sequence diagrams shown in FIGS. The sequence diagram shown in FIG. 3 shows the operation from the store search operation of the user to the store reservation confirmation. As shown in FIG. 3, the user first operates the portable terminal 107a to transmit a store search request including a search condition to the WEB server 203 for users (301). Upon receiving this store search request, the user-oriented WEB server 203 further makes a store search request to the application server 201 (302). The application server 201 returns the store basic information of the store that satisfies the search condition included in the store search request to the WEB server 203 for users as a store search result (303). Then, the WEB server 203 for users transmits the store search result transmitted from the application server 201 to the portable terminal in a format that can be displayed on the portable terminal 107a (304).

  The user selects a store to be used from the searched stores, and confirms vacant seat information in the selected store. The confirmation of the vacant seat information is transmitted to the WEB server 203 for users as a vacant seat status confirmation request (305). In response to the vacancy status confirmation request, the WEB server 203 for users makes a vacancy status search request to the application server 201 (306). The application server 201 searches for vacant seat information with reference to the store information stored in the information management DB 202, and returns the search result to the WEB server 203 for users as a vacant seat information result (307). This vacant seat information result includes vacant seat information and information on a time slot where there is a vacant seat. The WEB server 203 for users transmits the vacant seat information result transmitted from the application server 201 to the portable terminal in a format that can be displayed on the portable terminal 107a (308).

  Subsequently, the user confirms the vacant seat status displayed on the mobile terminal, selects a desired usage time zone and seat from the available time zones, and uses the mobile time zone information, seat reservation information, and the like from the mobile terminal 107a. A reservation information registration request including the terminal unique ID is transmitted to the WEB server 203 for users (309). The WEB server 203 for users makes a registration request for the received reservation information to the application server 201 (310). The application server 201 generates store reservation information including use time zone information and seat reservation information based on the received reservation information, and stores it in the information management DB. This store reservation information includes a terminal unique ID as user specifying information. After the registration of the store reservation information is completed, the application server 201 notifies the reservation number to the WEB server 203 for users (311). The user-oriented WEB server 203 transmits data for displaying the received reservation number on the user's mobile terminal (312).

  In addition, when the registration of the reservation information is completed, the application server 201 notifies the store client 105a that a new reservation has been made (313). The new reservation notification may be made to one registered in advance among the store clients 105a to 105c. Then, after receiving the new reservation notification, the store client 105a makes a reservation information acquisition request to the store-oriented WEB server 204 (314). The store-oriented WEB server 204 transfers the reservation information acquisition request received from the store client 105a to the application server 201 (315). In response to the reservation information acquisition request, the application server 201 returns the store reservation information stored in the information management DB 202 to the store-oriented WEB server 204 (316). Then, the store-oriented WEB server transmits the store reservation information received from the application server 201 to the store client 105a in a format that can be displayed by the store client 105a. The store client 105a transmits a reservation confirmation to the user's portable terminal 107a after receiving the store reservation information (317).

  The sequence diagram shown in FIG. 4 shows an operation from a store use reservation confirmation to a user visit. This operation is performed when the user desires, and may not be performed if the user does not wish. Further, in the operation shown in FIG. 4, there are a pre-order creation operation, a companion registration operation, and a pre-payment method registration operation.

  First, the advance order creation procedure in the procedure shown in FIG. 4 will be described. In advance order creation, first, the user transmits an order screen creation request to the WEB server 203 for users using the portable terminal 107a (401). In response to the order screen creation request, the user-oriented WEB server 203 requests the application server 201 for an order list indicating a menu in the store (402). In response to this request, the application server 201 transmits a list of orders to the WEB server 203 for users (403). Based on the order list information, the WEB server 203 for users transmits data for displaying an order creation screen on the mobile terminal 107a (404).

  Subsequently, the user selects a desired menu from the menu displayed on the portable terminal 107a, and transmits a registration request for pre-order information including information on the menu to be ordered and the terminal unique ID to the user-specific WEB server 203. (405). The WEB server 203 for users that has received the advance order information from the portable terminal 107a transmits the advance order information to the application server 201 (406). The application server 201 identifies the user by the terminal unique ID included in the advance order information, and adds information on the menu ordered by the user to the store reservation information related to the identified user. When the menu registration is completed, the application server 201 notifies the WEB server 203 for users of the registration result of the pre-order information (407). The WEB server 203 for users transmits the registration result to the portable terminal 107a after receiving the registration result (408).

  Next, a registration procedure for a companion who uses a store reserved with the user will be described. In the companion registration procedure, first, the user transmits a user search request from the mobile terminal to the WEB server 203 for the user in order to search whether or not the terminal unique ID of the companion exists in the information management DB. (409). The user WEB server 203 transmits the received user search request to the application server 201 (410). In response to the user search request, the application server 201 searches the information management DB for whether or not the terminal unique ID associated with the accompanying person exists, and uses the search result as the user search result. (411). The WEB server 203 for users transmits a search result list to the user's portable terminal 107a based on the received user search results (412).

  The user who has received the search result list selects a companion as a companion if there is a companion in the list, and operates the mobile terminal 107a to send a companion user registration request for the companion to the user. Transmit to the WEB server 203. On the other hand, if the accompanying person does not exist in the search result list, the accompanying user registration request is made using the accompanying person's terminal unique ID as the accompanying person's specific information (413). The user web server 203 transmits the received accompanying user registration request to the application server 201 (414). The application server 201 adds the accompanying person's information included in the accompanying user registration request to the store reservation information and stores it in the information management DB 202. When the registration of information in the information management DB is completed, the application server 201 notifies the registration result to the WEB server 203 for users (415). Also, the WEB server 203 for users notifies the registration result to the portable terminal 107a (416).

  Next, a procedure for pre-registration of a payment method will be described. In the pre-registration of the payment method, a payment method to be used in the store is selected from the options shown on the mobile terminal 107a, and a registration request for the selected payment method is sent from the mobile terminal 107a to the user WEB server together with the terminal unique ID. It transmits to 203 (417). The user WEB server 203 transmits the received payment method registration request to the application server 201 (418). Then, the application server 201 identifies the user by referring to the terminal unique ID, adds payment method information to the store reservation information related to the user, and stores the information in the information management DB 202. When this registration is completed, the application server 201 transmits the registration result to the WEB server 203 for users (419). Then, the WEB server 203 for users transmits the received registration result to the user's portable terminal 107a. Note that selectable payment methods include cash payment at a store, payment with a credit card, payment using electronic money associated with a terminal unique ID, and the like.

  The sequence diagram shown in FIG. 5 is a person showing the operation from the visit of the user to the start of service provision. As shown in FIG. 5, in order to notify that the user has entered the store, the user holds the mobile phone over the reader 106 installed in the store and transmits a store visit authentication request to the store client 105a (501). . In this store authentication request, personal authentication is performed using the terminal unique ID of the user's mobile terminal 107a. Actual authentication processing is performed by the application server 201. Therefore, the store client 105a makes an authentication request including the terminal unique ID to the store-oriented WEB server 204 (502). Then, the store-oriented WEB server 204 transmits an authentication request to the application server 201 (503). In the application server 201, it is determined whether the received terminal unique ID is a person used when making a reservation in the store, and the store reservation information including the terminal unique ID may be a person related to the store that made the authentication request. If the owner of the terminal unique ID is valid, the result is returned to the store-oriented WEB server 204 (504). Simultaneously with the response to the authentication result, the application server 201 transmits the seat information included in the store reservation information including the transmitted terminal unique ID to the store-oriented WEB server 204. The store-oriented WEB server 204 transmits the received authentication result and seat information to the store client 105a (505). At the store, the employee guides the user to the reserved seat based on the seat information displayed on the store client 105a.

  Further, the application server 201 recognizes the visit of the user by the store visit authentication, and fulfills the reservation order information of the store reservation information including the terminal unique ID of the user (506). On the other hand, on the store side, the store client is operated to transmit a confirmation request for the information on the advance order included in the store reservation information regarding the user who has performed store visit authentication to the store-oriented WEB server 204 (507). The store-oriented WEB server 204 transmits a request for a list of pre-orders to the application server 201 in response to the confirmation request for the pre-order information (508). The application server 201 transmits a list of pre-orders registered in response to the request as a request result to the WEB server 204 for stores (509). The store-oriented WEB server 204 transmits the received pre-order list to the store clients 105a to 105c, and the store clients 105a to 105c display the pre-order information (510). As a result, service provision is started in the store (511).

  Thereafter, the application server 201 reflects the change in the vacant seat state of the table due to the visit of the user to the vacant seat information on the information management DB 202 (512). Further, the fact that the user has visited the store is reflected in the user status information on the information management DB 202 (513). Furthermore, the application server 201 notifies the user's mobile terminal 107a that the in-store order can be received by operating the mobile terminal 107a (514).

  The sequence diagram shown in FIG. 6 shows an operation performed in the store while the user visits the store. The operations performed while the user visits the store include an in-store order operation in which the user places an order in the store, a status check operation in which the user confirms the execution status of the order, and an employee provides a service to the user. There is a service providing operation, but there is no problem even if the order of these operations is changed.

  In the in-store ordering operation, the user operates the portable terminal 107a to select a menu to order, and transmits the selected menu to the WEB server 204 for users as an order registration request (601). Also in this order registration request, the terminal unique ID is transmitted as the user specifying information. The WEB server 203 for users transmits the received order registration request to the application server 201 (602). The application server 201 adds the order information placed in the store to the store reservation information. Further, it notifies the WEB server 203 for users that the reception of the in-store order has been completed (603). In response to the order reception completion notification received from the application server 201, the user-facing WEB server 203 notifies the mobile terminal 107a that the reception of the order has been completed (604). The application server 201 reconstructs the order of the order by adding the order (605).

  The situation confirmation operation is performed for the user to confirm the fulfillment state of the order. In the situation confirmation operation, the user operates the portable terminal 107a to make a status confirmation request to the WEB server 204 for the user (606). The status confirmation request includes a terminal unique ID as user identification information. The user web server 204 transmits the received status confirmation request to the application server 201 (607). In response to the status confirmation request, the application server confirms the store reservation information of the user with reference to the terminal unique ID, and returns the current order fulfillment status as a status response (608). Upon receiving the status response, the WEB server 203 for the user returns the fulfillment state of the order as status display information to the portable terminal 107a, and the fulfillment state of the order is displayed on the portable terminal 107a (609).

  The service providing operation is performed by a store employee operating a store client. First, an order confirmation request for confirming the current order status is transmitted from any of the store clients 105a to 105c to the store-oriented WEB server 204 (610). Upon receiving the order confirmation request, the store-oriented WEB server 204 transmits an order list request to the application server 201 (611). The application server 201 transmits the entire order list in the store that has transmitted the order confirmation request in response to the order list request to the store-specific WEB server 204 as a request result (612). And the WEB server 204 for stores transmits the information to the store clients 105a-105c after receiving all the order lists. The store clients 105a to 105c that have received the entire order list display the entire order list (613). The employee then cooks according to the order list (614). Then, the service is provided to the user by the employee (615). After completing the service provision such as the provision of food, the employee operates one of the store clients 105a to 105c to make a provision completion registration request for notifying completion of fulfillment of the order to the store-oriented WEB server 204 (616). ). Upon receiving the provision completion registration request, the store-oriented WEB server 204 makes an order completion request to the application server 201 (617). Receiving the order completion request, the application server 201 deletes the completed order from the order list of the corresponding store and reconstructs the order (618). Then, the updated all order list is transmitted to the store-oriented WEB server 204 as a request result (619). Thereafter, the store-oriented WEB server 204 transmits the updated all order list to the store clients 105a to 105c. Store client 105a-105c which received the updated all order list displays the information of the updated all order list (620).

  The sequence diagram shown in FIG. 7 shows the operation when the user leaves the store. When the user leaves the store, the user holds the mobile phone over the reader 106 in the store, and sends the store exit information including the terminal unique ID to the store WEB server 204 via the reader 106 and the store client 105a. (701, 702). When receiving the store exit information, the store-oriented WEB server 204 transmits a user authentication request to the application server 201 (703). Then, the application server 201 returns an authentication result to the store-oriented WEB server 204 (704). At this time, the application server 201 transmits the pre-settlement method together with the authentication result when there is pre-settlement method registration information in the store reservation information regarding the authenticated user. The store-oriented WEB server 204 transmits the received authentication result to the store client 105a. When the authentication result includes the payment method, the store client 105a displays a screen for performing settlement according to the payment method registered in advance by the user. On the other hand, when the settlement method is not included in the authentication result, a settlement method selection button is displayed on the store client 105a (705).

  Then, the user selects a settlement method or pays with a payment method registered in advance (706). The store client 105a transmits a payment request to the store-oriented WEB server 204 in order to execute the payment (707). The store-oriented WEB server 204 transmits the received settlement request to the application server 201 (708). Then, the application server 201 executes settlement in response to the settlement request (709). When the settlement is completed, the application server 201 transmits the settlement result to the store-oriented WEB server 204 (710). The store-oriented WEB server 204 transmits the received settlement result to the store client 105a, and the store client 105a displays the received settlement result (711).

  In response to the completion of authentication of the terminal unique ID at the time of leaving the store, the application server 201 updates the vacant seat information in order to update the table state (712). Further, the application server 201 updates the user information in order to record that the use of the user's store is completed and the customer state is changed (713).

  From the above description, the store management system of the present embodiment uses the terminal unique ID built in the IC card built in the portable terminal to identify the user. The terminal unique ID is set by the manufacturer, is uniquely determined for the mobile terminal, and cannot be freely changed by the user. Therefore, by using the store management system of the present embodiment, it is possible to ensure the identification of the user and prevent the user from impersonating and making a reservation for mischief.

  In the store management system of this embodiment, the management server 101 provides various functions for users and stores. The management server 101 is shared by a plurality of stores. Therefore, each store can use the store management system of the present embodiment only by applying for use of the management server 101 and installing a store client. In addition, the management server 101 has a WEB server 203 for users and a WEB server 204 for stores, and the mobile terminal and the store client can use the functions provided by the management server 101 only by providing a general WEB browser. it can. Thereby, a user and a store need only be provided with a general portable terminal and a personal computer without newly preparing a special device. That is, when using the store management system according to the present embodiment, the store can reduce the capital investment cost, and the user does not need to provide a new device.

  In this embodiment, the application server 201 of the management server 101, the WEB server 203 for users, and the WEB server 204 for stores are implemented as independent functions. As a result, the maintainability such as upgrading only the function of the application server 201 is improved.

  Since the store management system of the present embodiment uses a common management server 101 in a plurality of stores, the store information that has been registered can be aggregated and the store according to the user's request can be presented by the search function. . It is also possible to set points common to the stores that share the management server 101 to aim at a synergistic improvement in the effect of attracting customers among member stores.

  In the store management system of the present embodiment, vacant seat information corresponding to the time zone can be provided to the user. Thereby, the user can make a reservation for a seat according to a time zone in which the user wants to use the store.

  The store management system of the present embodiment can accept a prior order after the reservation is confirmed and before the user visits the store. By referring to this pre-order information, the store side can easily perform material procurement prediction. In addition, by referring to the advance order in advance, it is possible to provide a quick service to the user.

  Since the store management system of the present embodiment authenticates the terminal unique ID when the user visits and leaves the store, the management server 101 can appropriately provide information to the store based on this authentication process. As a result, it is possible to speed up service provision on the store side and improve user convenience.

  The store management system of the present embodiment also handles orders made by the user in the store as store reservation information in the same manner as the pre-order. Thereby, the store side can handle the prior order and the order made in the store without distinguishing, and the management efficiency on the store side can be improved.

  The store management system according to the present embodiment provides a function to the user and the store without introducing a new program to the mobile terminal and the store client because the function realized in the management server 101 provides the service as an ASP. be able to. That is, it is possible to reduce the cost burden on the store side when the store management system of this embodiment is introduced. Further, the user does not need to introduce a program or the like when using the store management system of this embodiment.

Second Embodiment The second embodiment provides a usage method for extending the accompanying person registration function described in the first embodiment. The store management system of the second embodiment has a function (hereinafter referred to as a companion notification function) of notifying a person who has not yet visited the store when the user or the companion has visited the store. The accompanying person notification function is realized by the application server 201. In the following, in the second embodiment, portions that are different procedures from the first embodiment will be described.

  FIG. 8 is a sequence diagram showing a procedure of a part different from the first embodiment in the second embodiment. As shown in FIG. 8, in the second embodiment, for example, when the user's store visit authentication is completed by the application server 201, the application server 201 confirms that the user has visited the companion who has not yet visited the store. Notification is made (801).

  When the companion visits the store, the store client 105a reads the companion's terminal unique ID with the reader 106, generates store visit information including the companion's terminal unique ID, and uses this store visit information to make a store visit authentication request. Issue (802). Subsequent operations are performed for the accompanying person as 803 to 806 authentication processes 502 to 505 performed for the user.

  That is, the store management system according to the second embodiment can notify a user who has not yet visited the store and a companion that the person who made the same reservation has visited the store. Thereby, the user can perform the waiting in a store without stress. In addition, since the employee can immediately recognize the seat used by the user or accompanying person who visited the store earlier, it is possible to provide smooth guidance to the user or accompanying person who came later.

Third Embodiment The third embodiment extends the function of the management server 101. FIG. 9 shows the configuration of the management server 101 in the third embodiment. As shown in FIG. 9, the management server 101 in the third embodiment includes an application server 901 that adds a community information notification function to the application server 201 and a user that adds a community information management function to the WEB server 203 for users. A WEB server 902 for a business, a community server 903 having a community sibling notification function, a WEB server 204 for a store having the same function as the first embodiment, and an information management DB 202.

  The community information management function implemented in the WEB server 902 for users provides the user's mobile terminal with a community participation screen, an information exchange screen within the community, and a community management screen. Community information corresponding to the operation of the screen related to the community including the ID is received.

  The application server 901 notifies the community server 903 of the terminal unique ID included in the community information received from the WEB server 902 for users. When the community server 903 manages users for each community group including information of a plurality of users and receives community information including a terminal unique ID from the application server 902, the terminal received by other users in the community group Information on the store used by the user associated with the unique ID is transmitted.

  FIG. 10 shows a sequence diagram of portions in the third embodiment that are different from the first embodiment. As shown in FIG. 10, in the third embodiment, when the application server 901 completes the authentication process of the terminal unique ID of the user who has visited the store, the application server 901 includes the community including the terminal unique ID of the user who has visited the store. Information is transmitted to the community server 903 (1001). Then, the community server 903 that has received the community information, stores information on the store where the user associated with the terminal unique ID included in the received community information has visited, and other users of the community group to which the received terminal unique ID belongs. Broadcast notification is sent to (1002).

  That is, by using the store management system of the third embodiment, a user who participates in a community group can know store information used by other people without performing accompanying user registration. . Thereby, for example, it is possible to easily meet other people belonging to the community group.

  Note that the present invention is not limited to the above-described embodiment, and can be changed as appropriate without departing from the spirit of the present invention. For example, a function of canceling a reservation once made in the store management system from the mobile terminal may be added to the management server.

It is a schematic diagram which shows the structure of the shop management system of the 1st Example of this invention. It is a schematic diagram which shows the structure of the management server of 1st Example of this invention. It is a sequence diagram which shows operation | movement in the shop management system of 1st Example of this invention. It is a sequence diagram which shows operation | movement in the shop management system of 1st Example of this invention. It is a sequence diagram which shows operation | movement in the shop management system of 1st Example of this invention. It is a sequence diagram which shows operation | movement in the shop management system of 1st Example of this invention. It is a sequence diagram which shows operation | movement in the shop management system of 1st Example of this invention. It is a sequence diagram which shows operation | movement in the shop management system of the 2nd Example of this invention. It is a schematic diagram which shows the structure of the management server of 3rd Example of this invention. It is a sequence diagram which shows operation | movement in the shop management system of the 3rd Example of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 101 Management server 102 Public network 103 Base station 104a-104c Store 105a-105c Store client 106 Reader 107a-107c Portable terminal 201,901 Application server 202 Information management DB
203, 902 WEB server for users 204 WEB server for stores 903 Community server

Claims (12)

A portable terminal that contains an IC card, transmits a terminal unique ID stored in the IC card, and displays store information;
A store client that is installed in a store, includes a reader for the terminal unique ID, and transmits store visit information or store exit information including the terminal unique ID when the user visits and exits the store;
Connected to the store clients installed in a plurality of stores via a public network, transmits the store information in response to a request from the mobile terminal, and receives reservation information and the terminal unique ID transmitted from the mobile terminal The store reservation information of the user including the terminal unique ID is generated, and the store reservation information related to the user is returned to the store client in accordance with the store visit information transmitted from the store client. A management server for performing processing related to the user's exit based on the exit information transmitted from the client;
A store management system. The management server
A WEB server for users that transmits the store information to the mobile terminal and receives the terminal unique ID and the reservation information from the mobile terminal;
A store-oriented WEB server that transmits the authentication result of the user and the store reservation information to the store client according to the terminal unique ID transmitted from the store client;
An application server that performs a response to a data request transmitted from the WEB server for users, and a response to a data request and an authentication request transmitted from the WEB server for stores;
The store management system according to claim 1, further comprising: a database that is connected to the application server, and that stores the store reservation information and information about a store where the store client connected to the management server is installed.   The application server uses a store search result that satisfies a condition of the store search request among a plurality of stores registered in advance in response to a store search request transmitted from the mobile terminal via the user WEB server. The store management system according to claim 2, which sends a reply to the mobile terminal via a WEB server for shoppers.   The application server returns vacant seat information in a store designated in response to a vacant seat status confirmation request transmitted from the mobile terminal via the user WEB server to the mobile terminal via the user WEB server. The store management system according to claim 2 or 3, wherein seat reservation information transmitted from the mobile terminal via the user WEB server is added to the store reservation information and stored in the database.   The application server returns an order list in a store designated in response to an order screen creation request transmitted from the mobile terminal via the user WEB server to the mobile terminal via the user WEB server. Then, prior order information is generated in response to an order registration request transmitted from the portable terminal via the user WEB server, and the prior order information is added to the store reservation information and stored in the database. The store management system of any one of Claims 2 thru | or 4.   The application server adds a terminal unique ID associated with the accompanying person to the store reservation information in response to the accompanying user registration request transmitted from the portable terminal via the user WEB server and stores it in the database. The store management system according to any one of claims 2 to 5.   7. The application server according to claim 2, wherein the application server authenticates the user based on a terminal unique ID included in the store visit information, and transmits the authentication result and the store reservation information to the store client. The store management system according to item 1.   The application server includes a user included in the store reservation information when the terminal unique ID included in the store visit information is a terminal unique ID of the user or a companion included in the store reservation information, or The store management system according to claim 6 or 7 which notifies that a user with a terminal unique ID included in the store visit information has visited a user who has not visited the store or a travel companion.   The said application server receives the information of the order which the said user performed in the store through the said store client, adds the information of the said order to the said store reservation information, and registers it in the said database. The store management system according to any one of the above.   The management server further includes a communication server that manages users for each community group including registration information of a plurality of users, and the community server is a terminal included in the store visit information transmitted from the store client When the unique ID is a terminal unique ID associated with a user included in the community group, the unique terminal is included in the store visit information transmitted from the store client to another user included in the community group. The store management system of any one of Claims 2 thru | or 9 which notifies the information of the store which the user linked | related with ID uses.   The store management system according to claim 1, wherein the management server provides a service by an ASP (Application Service Provider). Store management comprising: a mobile terminal provided with a terminal unique ID; a store client installed in the store; and a management server connected to the plurality of store clients via a public network and managing information related to the user of the store A store management method in the system,
The management server receives the terminal unique ID transmitted from the mobile terminal,
Generate store reservation information in the store of the user including the terminal unique ID in the management server,
Sending store visit information including the terminal unique ID read by the store client to the management server;
The store reservation information including the terminal unique ID included in the store visit information is transmitted from the management server to the store client,
Sending the store information including the terminal unique ID read by the store client to the management server,
A store management method in a store management system in which the management server performs a store exit process in accordance with the store exit information.

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