JP2012208713A - Information processing system, information processing apparatus, information processing method and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To immediately accept an order on the basis of reservation information indicating a reservation which was made beforehand, when a client visits the shop.SOLUTION: A shop support server 43 transmits reservation information which has been transmitted from a client terminal 14 to an ECR 32. In the case where a response to the reservation information indicates a result permitting a reservation, the shop support server issues a reservation number, correspondingly manages the reservation number and the reservation information and distributes the reservation number to the client terminal 14. In the case where a reservation number is transmitted from the ECR 32 in accordance with a client visiting the shop, reservation information is transmitted to the ECR 32. The ECR 32 outputs the reservation information transmitted from the ECR 32 via the shop support server 43 before the reservation, a reservation possibility result for the reservation information is transmitted to the ECR 32, and a reservation number presented by the client visiting the shop after the reservation is transmitted to the shop support server 43. In accordance with the transmitted reservation number, voucher data are created on the basis of the reservation information transmitted from the shop support server 43, and temporary add-up information is set.

Description

  The present invention relates to an information processing system, an information processing apparatus, an information processing method, and a program.

  Conventionally, when making a reservation at a restaurant or restaurant, a customer often makes a reservation to the restaurant using a telephone. However, in restaurants and restaurants, it is not always possible to answer the phone, and reservations are not made. In order to solve such a problem, there is a reservation system that facilitates reservations for customers and employees in restaurants and restaurants, and accepts reservations before coming to the store (see, for example, Patent Documents 1 and 2).

JP 2003-99514 A JP 2003-122996 A

  However, with the techniques described in Patent Documents 1 and 2, customers can make reservations before coming to the store, but when customers visit the store, restaurants and restaurants employees make reservations after confirming the reservation details. It was necessary to create a slip again based on the contents, and it took time and effort.

  The present invention has been made in view of such circumstances, and it is an object of the present invention to allow an order to be immediately received based on reservation information reserved in advance when a customer visits a store.

In order to achieve the above object, an information processing system according to one embodiment of the present invention includes:
In an information processing system comprising a first information processing apparatus installed in a store, a terminal operated by a customer who makes a reservation for the store, and a server that provides a service acting on behalf of the store reservation,
The server
Reservation information relay control means for relaying reservation information transmitted from the terminal and indicating the reservation request contents of the store to control transmission to the first information processing device;
When the reservation availability result transmitted as a response to the reservation information from the first information processing apparatus is a reservation availability result, a reservation number is issued, and the reservation number and the reservation information are associated and managed Reservation management means to
Distribution means for distributing to the terminal the reservation number managed in association with the reservation information by the reservation management means;
When the reservation number is transmitted from the first information processing apparatus due to the customer visiting the store, the reservation information managed in association with the reservation information is sent to the first information processing apparatus. Reservation information transmission control means for executing control to transmit,
With
The first information processing apparatus includes:
Reservation information output control means for controlling the output of the reservation information transmitted from the first information processing apparatus via the server before reservation;
Reservation availability transmission control means for executing control for transmitting the reservation availability result determined for the reservation information to the first information processing apparatus;
Reservation number receiving means for receiving the reservation number presented by the customer who visited the store after the reservation, and transmitting to the server;
Corresponding to the reservation number transmitted by the reservation number receiving means, the slip data is created based on the reservation information transmitted from the server, and temporary fastening means for setting temporary fastening information;
Is provided.

  According to the present invention, when a customer visits a store, an order can be immediately received based on reservation information reserved in advance.

1 shows a configuration of a reservation agency system as an embodiment according to an information processing system of the present invention. It is a block diagram which shows the structure of the hardware of ECR which concerns on this embodiment. It is a block diagram which shows the structure of the hardware of the shop assistance server which concerns on this embodiment. It is a functional block diagram which shows the functional structure for performing a reservation reception process among the functional structures of a reservation agency system. It is a flowchart explaining an example of the flow of the reservation reception process by the customer terminal side. It is a flowchart explaining an example of the flow of the reservation reception process by the shop assistance server side. It is a figure explaining an example of the reservation information memorize | stored in the reservation information storage part. It is a figure explaining an example of store information memorized beforehand by a store information storage part. It is a flowchart explaining an example of the flow of the reservation reception process by the side of ECR. It is an arrow chart which shows the relationship of a mutual process of a customer terminal, a store support server, and ECR. It is a functional block diagram which shows the functional structure for performing a reservation person visit process among the functional structures of a reservation agency system. It is a flowchart explaining an example of the flow of the reservation person visit processing on the ECR side. It is a figure explaining an example of the temporary fastening information set by the temporary fastening part. It is a flowchart explaining an example of the flow of the reservation person visit process on the store support server side. It is an arrow chart which shows the relationship of mutual processing of ECR and a store support server.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

[Reservation agency system configuration]
FIG. 1 shows the configuration of a reservation agency system as an embodiment according to the information processing system of the present invention.
The reservation agent system 10 according to the present embodiment uses m (m is an integer value of 1 or more) store owners as users, from reception of a reservation by a customer of a predetermined user's store to handling at the customer's visit to the store. This service is performed on behalf of the user.
As shown in FIG. 1, in the reservation agency system 10 according to the present embodiment, an ECR (Efficient consumer Response) system 11-1 to 11 -m arranged for each of m stores, a store support server system 12, The settlement server 13 and the customer terminal 14 are connected to each other via a network 21 such as the Internet.
Hereinafter, when it is not necessary to individually distinguish the ECR systems 11-1 to 11-m, they are collectively referred to as “ECR system 11”. Further, when the ECR system 11 is called, the reference numerals of the constituent elements are also omitted in the description.
The ECR system 11 includes a relay device 31, n (n is an integer value of 1 or more) ECRs 32-1 to 32-n, an OES (order entry system) controller 33, and o units (o is one or more adjustments). (Numerical value) OES terminals 34-1 to 34-o.
Hereinafter, when it is not necessary to individually distinguish the ECRs 32-1 to 32-n, they are collectively referred to as “ECR32”. Further, in the case of calling ECR 32, the reference numerals of the constituent elements are also described with 1 to n omitted.
Hereinafter, when it is not necessary to individually distinguish the OES terminals 34-1 to 34-o, they are collectively referred to as “OES terminal 34”. Further, in the case of calling the OES terminal 34, the reference numerals of the constituent elements are also omitted in the description.

  The relay device 31 relays various types of information exchanged between the external customer terminal 14 or the store support server system 12 connected via the network 21 and the internal ECR 32, for example, reservation information and reservation number described later. .

  The ECR 32 is operated by a user who is the owner of the store, an employee of the store, or the like, and normally performs a so-called cash register function. In addition, during the reservation reception process described later, the reservation information is displayed and the reservation availability result is transmitted. The function of performing the temporary tightening based on the reservation information is exhibited during the reservation visit process described later.

The OES controller 33 controls the OES terminal 34 that is personally distributed to each employee of the store.
For example, the OES controller 33 receives reservation information (temporary tightening information) transmitted from the ECR 32 and transmits it to the OES terminal 34. When the OES terminal 34 receives the reservation information or the like, the OES terminal 34 displays it on the display unit as an image. The store employee visually recognizes the display unit of the OES terminal 34 and performs necessary work, for example, preparation of the number of persons specified by the reservation information.
Further, when the OES terminal 34 receives and registers a customer order, the OES terminal 34 transmits registration information of the order to the OES controller 33. The OES controller 33 transmits registration information of the order to the ECR 32. Then, the ECR 32 notifies the cook information in the kitchen of the order registration information and transmits it to the ECR 32. The ECR 32 adds the contents of the order to the slip (data) of the customer who made the order based on the registration information of the order.

In this way, the ECR system 11 is installed in a store that receives a reservation agency service, whereas the store support server system 12 is installed in a place where a reservation agency service provider can operate. The
The store support server system 12 includes a relay device 41, a Ping server 42, and a store support server 43.

  The relay device 41 relays various kinds of information exchanged between the external customer terminal 14 or ECR system 11 connected via the network 21 and the internal store support server 43, for example, reservation information and reservation number described later. To do.

  The Ping server 42 transmits / receives information to / from the settlement server 13.

  The store support server 43 executes various processes necessary for providing a reservation agency service. For example, the store support server 43 issues a reservation number based on a reservation availability result at the time of a reservation acceptance process described later, or acquires reservation information based on the reservation number and transmits it to the ECR 32 at a later-described reservation visitor process. .

  Next, the configuration of each component of the reservation agent system 10 of this embodiment will be described individually.

[ECR]
FIG. 2 is a block diagram showing a hardware configuration of the ECR 32 according to the present embodiment.

  The ECR 32 includes a CPU (Central Processing Unit) 51, a ROM (Read Only Memory) 52, a RAM (Random Access Memory) 53, a bus 54, an input / output interface 55, an input unit 56, an output unit 57, A storage unit 58, a communication unit 59, and a drive 61 are provided.

  The CPU 51 executes various processes according to a program recorded in the ROM 52 or a program loaded from the storage unit 18 to the RAM 53.

  The RAM 53 appropriately stores data necessary for the CPU 51 to execute various processes.

  The CPU 51, ROM 52, and RAM 53 are connected to each other via a bus 54. An input / output interface 55 is also connected to the bus 54. An input unit 56, an output unit 57, a storage unit 58, a communication unit 59, a printing unit 60, and a drive 61 are connected to the input / output interface 55.

The input unit 56 is configured with various buttons and the like, and inputs various information according to user instruction operations.
The output unit 57 includes a display, a speaker, and the like, and outputs images and sounds.
The storage unit 58 is configured by a hard disk, a DRAM (Dynamic Random Access Memory), or the like, and stores various image data.
The communication unit 59 controls communication performed with other devices such as each device in the store support server system 12 and the customer terminal 14 via the network 21 including the Internet.

  The printing unit 60 controls a printer (not shown) to print various characters and various images, for example, reservation information described later.

  A removable medium 71 made of a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is appropriately attached to the drive 61. The program read from the removable medium 71 by the drive 61 is installed in the storage unit 58 as necessary. The removable medium 71 can also store various data such as image data stored in the storage unit 58 in the same manner as the storage unit 58.

[Store support server]
FIG. 3 is a block diagram illustrating a hardware configuration of the store support server 43 according to the present embodiment.

  The store support server 43 includes a CPU 81, a ROM 82, a RAM 83, a bus 84, an input / output interface 85, an input unit 86, an output unit 87, a storage unit 88, a communication unit 89, and a drive 90. I have. A removable medium 101 composed of a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is appropriately attached to the drive 90. In the present embodiment, the hardware configuration of the store support server 43 in FIG. 3 is basically the same as the hardware configuration of the ECR 32 in FIG.

FIG. 4 is a functional block diagram showing a functional configuration for executing the reservation acceptance process among the functional configurations of the reservation agency system 10 including such components.
The reservation acceptance process is a series of processes as follows. That is, the store support server 43 transmits the reservation information transmitted from the customer terminal 14 to the ECR 32. The ECR 32 that has received the reservation information displays and prints the reservation information. Then, the ECR 32 confirms the display result of the reservation information and transmits the input result indicating whether or not the reservation is accepted to the store support server 32. The store support server 43 that has received the result of reservation availability means a series of flows for issuing a reservation number and transmitting the reservation number to the customer terminal 14.

When the reservation acceptance process is executed, as shown in FIG. 4, in the CPU 81 of the store support server 43, the reservation information relay control unit 141, the reservation acceptance determination unit 142, the reservation availability reception control unit 143, the reservation The management unit 144 and the distribution control unit 145 function.
As one area of the storage unit 88, a reservation information storage unit 161 and a store information storage unit 162 are provided. Note that the reservation information storage unit 161 and the store information storage unit 162 are provided as one area of the storage unit 88, and may be provided as another area of the removable media 101, for example.

  When the reservation reception process is executed, the CPU 51 of the ECR 32 includes a reservation information output control unit 121, a reservation information reception control unit 122, a reservation availability transmission control unit 123, and a reservation availability reception unit 124. Function.

  Note that the functions of the reservation information relay control unit 141 to distribution control unit 145 and the reservation information output control unit 121 to reservation availability accepting unit 124 will be described in the flow of reservation acceptance processing in FIGS. 5 to 8 to be described later. The description is omitted here for the sake of explanation.

5, 6 and 9 are flowcharts for explaining an example of the flow of the reservation accepting process executed by the reservation agent system 10 of FIG. 1 having the functional configuration of FIG.
Specifically, FIG. 5 is a flowchart for explaining an example of the flow of reservation acceptance processing on the customer terminal 14 side. FIG. 6 is a flowchart for explaining an example of the flow of the reservation acceptance process on the store support server 43 side. FIG. 9 is a flowchart for explaining an example of the flow of the reservation acceptance process on the ECR 32 side.
FIG. 10 is an arrow chart showing the mutual processing relationship among the customer terminal 14, the store support server 43, and the ECR 32.
Hereinafter, with reference to the individual flowcharts of FIGS. 5, 6, and 9, the respective reservation acceptance processes on the customer terminal 14 side, the store support server 43 side, and the ECR 32 side will be individually described in that order. However, the mutual processing relationship between the devices can be easily understood by referring to the corresponding steps in FIG.

The customer can operate the customer terminal 14 to input reservation information and give an instruction to transmit the reservation information. Here, the reservation information includes at least a store for which a reservation is desired, a desired time zone, and the desired number of people, and includes ancillary conditions such as desired menus and options as necessary.
The reservation reception process on the customer terminal 14 side is started in response to such an instruction to input and transmit reservation information by the user, and the following process is executed.

  In step S <b> 11, the customer terminal 14 transmits the reservation information to the store support server 43.

  In step S <b> 12, the customer terminal 14 determines whether or not an e-mail (electronic mail) from the store support server 43 has been confirmed. When the e-mail from the store support server 43 cannot be confirmed, it is determined as NO in Step S12, and the process returns to Step S12 again. That is, until the e-mail from the store support server 43 arrives, the determination process in step S12 is repeatedly executed, and the reservation reception process on the customer terminal 14 side is in a standby state.

  During this time, as will be described later with reference to FIGS. 6 and 10, the store support server 43 confirms and receives the reservation information transmitted from the customer terminal 14 in the process of step S11 (step S31, step S32), The reservation information is saved (step S33). Then, the store support server 43 compares the received reservation information with the store information (step S34), and determines that the reservation can be accepted (step S35: YES), transmits the reservation information to the ECR 32 (step S35). Step S37).

  As will be described later with reference to FIGS. 9 and 10, the ECR 32 confirms and receives the reservation information transmitted from the store support server 43 (step S61, step S62), and displays and prints the received reservation information. This is performed (step S63). The ECR 32 receives a reservation availability result input by an employee or the like based on the received reservation information (step S64), and transmits the reservation availability result reception result to the store support server 43 (step S65).

  As will be described later with reference to FIG. 6 and FIG. 10, the store support server 43 confirms and receives the reservation availability result transmitted from the ECR 32 (step S38, step S41), and if the reservation is possible (step S42). : YES), the reservation number is issued and stored (step S44), and an e-mail including the issued reservation number and the fact that the reservation is accepted is transmitted to the customer terminal 14 (step S45).

  In this manner, an e-mail is transmitted from the store support server 43 and is confirmed at the customer terminal 14, and it is determined as YES in Step S12, and the process proceeds to Step S13.

In step S <b> 13, the customer terminal 14 receives the email transmitted from the store support server 43.
Thus, the user can easily recognize that the reservation has been accepted and the reservation number by confirming the content of the e-mail. The contents of the e-mail are not particularly limited as will be described later with reference to FIG. 9, and may be contents that notify that a reservation is not accepted or that an error has occurred.
When the process in step S13 is completed, the reservation reception process on the customer terminal 14 side ends.

In contrast to the reservation reception process on the customer terminal 14 side, the reservation reception process on the store support server 43 side is executed as follows.
That is, the reservation reception process on the store support server 43 side is started when the store support server 43 is turned on by a predetermined operation of the input unit 86 by the owner of the store as a user or the employee of the store. Thereafter, when any e-mail is transmitted to the customer terminal 14, the process ends. Thereafter, the reservation acceptance process on the store support server 43 side is executed again.

In step S31 of FIG. 6, the reservation information relay control unit 141 of the store support server 43 determines whether or not the reservation information from the customer terminal 14 has been confirmed.
If the reservation information from the customer terminal 14 cannot be confirmed, it is determined as NO in Step S31, and the process returns to Step S31 again. That is, until the reservation information from the customer terminal 14 arrives, the determination process of step S31 is repeatedly executed, and the reservation reception process on the store support server 43 side is in a standby state.
If reservation information is transmitted from the customer terminal 14 during this standby state (step S11 described above), it is determined as YES in step S31, and the process proceeds to step S32.

  In step S <b> 32, the reservation information relay control unit 141 executes control for causing the communication unit 89 to receive the reservation information transmitted from the customer terminal 14.

  In step S <b> 33, the reservation information relay control unit 141 stores the received reservation information in the reservation information storage unit 161 and supplies the reservation information to the reservation reception determination unit 142.

  In step S <b> 34, the reservation acceptance determination unit 142 compares the reservation information received by the reservation information relay control unit 141 in the process of step S <b> 32 with the store information stored in advance in the store information storage unit 162.

FIG. 7 is a diagram for explaining an example of reservation information stored in the reservation information storage unit 161.
The reservation information stored in the reservation information storage unit 161 includes “store ID”, “reservation number”, “reservation date”, “start time”, “end time”, “number of reservations”, “reservation item”, “ Includes "Contact" and "Name". Therefore, the structure of the reservation information stored in the reservation information storage unit 161 is not particularly limited as long as it shows such a relationship. In the present embodiment, as shown in FIG. It has become.

Specifically, the “store ID” stored in a predetermined row is information indicating a code for identifying each store, and is information indicating a store that the customer desires to reserve. Further, the “reservation number” stored in the predetermined row is a number for managing the reservation information issued and stored in step S44 of FIG. 6 described later. The “reservation date” stored in the predetermined row is information on a date that the customer desires to use at the store. The “start time” stored in the predetermined line is information on the start time of a desired time zone that the customer desires to use at the store. The “end time” stored in the predetermined line is information on the end time of the desired time zone that the customer desires to use at the store. The “reserved number of people” stored in a predetermined row is information on the number of people planned by customers using the store. The “reserved item” stored in the predetermined line is information on conditions that the customer wants to be particularly concerned with when using the store, such as a banquet menu or designation of a non-smoking seat. The “contact” stored in a predetermined line is information such as a telephone number and an e-mail address that can be contacted with a customer. The “name” stored in the predetermined line is information on the name of the customer and the name of the organization that uses the store.
In the present embodiment, the reservation information of FIG. 7 is stored in the reservation information storage unit 161 of the storage unit 88, but is not limited to this, and may be the RAM 83 or the removable medium 101.

FIG. 8 is a diagram illustrating an example of store information stored in advance in the store information storage unit 162.
The store information stored in the store information storage unit 162 includes “store ID”, “number of tables”, “number of seats”, “number of people that can be reserved”, “business start time”, “business end time”, “regular holiday” "," No smoking table number ". Therefore, the structure of the store information stored in the store information storage unit 162 is not particularly limited as long as it shows such a relationship. In the present embodiment, as shown in FIG. It has become.

Specifically, the “store ID” stored in a predetermined line is information indicating a code for identifying each store. The “number of tables” stored in a predetermined row is the number of tables arranged in the store, and is information indicating the maximum number of customer groups that can be accepted in the store. The “number of seats” stored in a predetermined row is information indicating the maximum number of customers available at the store at a certain point in time. The “reservable number of people” stored in a predetermined row is information indicating the maximum number of customers that can be accepted at the store at a certain point in time. That is, the “reservable number of people” is information indicating the number obtained by excluding the spare seats from the “number of seats”. Further, the “business start time” stored in a predetermined row is information indicating the time when the store starts business. The “business end time” stored in the predetermined line is information indicating the time when the business of the store ends. The “regular holiday” stored in a predetermined row is information on a day off in advance at the store. In addition, the “no smoking table number” stored in a predetermined row is the number of tables instructed to quit smoking arranged in the store, and represents the maximum number of groups of customers who wish to quit smoking that can be accepted in the store. It is information to show.
In the present embodiment, the store information of FIG. 8 is stored in the store information storage unit 162 of the storage unit 88, but is not limited to this, and may be the ROM 82, the RAM 83, or the removable medium 101. .

In step S35, the reservation acceptance determination unit 142 determines whether or not reservation acceptance is possible based on the result of the comparison process in step S34.
Here, “reservation acceptance is possible” means that “reservation date” in the reservation information received by the reservation information relay control unit 141 does not overlap with “regular holiday” of the store information stored in the store information storage unit 162. Say.
Further, “reservation acceptance is possible” means that, among the reservation information received by the reservation information relay control unit 141, among the reservation information received by the reservation information relay control unit 141 from “start time” to “end time”, “ Whether the “reserved number” exceeds the “reservable number” of the store information stored in the store information storage unit 162 or the “reserved number” of the reservation information received by the reservation information relay control unit 141 is stored in the store information This means a state where the “reservable number” of the store information stored in the section 162 is not exceeded.

When reservation acceptance is impossible, it is judged as NO in Step S34, and processing progresses to Step S36.
In step S36, the reservation acceptance determination unit 142 notifies the reservation information relay control unit 141 that the reservation cannot be accepted, and the reservation information relay control unit 141 contains E indicating that the reservation has not been established. Control is performed to send mail from the communication unit 89 to the customer terminal 14.
When this process ends, the reservation acceptance process on the store support server 43 side ends.

On the other hand, if the reservation can be accepted, it is determined as YES in Step S34, and the process proceeds to Step S37.
In step S <b> 37, the reservation information relay control unit 141 executes control for transmitting reservation information from the communication unit 89 to the ECR 32.

  In step S38, the reservation availability reception control unit 143 of the store support server 43 determines whether or not the reservation availability result from the ECR 32 has been confirmed in step S38.

If the reservation availability result from the ECR 32 cannot be confirmed, it is determined as NO in Step S38, and the process proceeds to Step S39.
In step S39, the reservation availability reception control unit 143 determines whether or not a certain time has elapsed since the reservation information was transmitted to the ECR 32 in the process of step S37. If the fixed time has not yet elapsed since the reservation information was transmitted, it is determined as NO in Step S39, and the process returns to Step S38. That is, if the reservation availability result cannot be confirmed until a certain time has elapsed after the reservation information is transmitted to the ECR 32, the loop processing of step S38 and step S39 is repeatedly executed, and the reservation support on the store support server 43 side is received. The process enters a standby state.

After that, even if a fixed time has passed since the reservation information was transmitted, if the reservation availability result is confirmed, it is determined as YES in Step S39, and the process proceeds to Step S40. In this case, the reservation availability reception control unit 143 supplies information indicating that a certain time has elapsed to the distribution control unit 145 via the reservation management unit 144.
In step S <b> 40, the distribution control unit 145 distributes an e-mail message indicating that the reservation acceptance process has not been normally performed from the communication unit 89 to the customer terminal 14.
When this process ends, the reservation acceptance process on the store support server 43 side ends.

On the other hand, while the loop process of step S38 and step S39 is repeatedly executed and the reservation reception process on the store support server 43 side is in a standby state, the ECR 32 performs the following series of processes. And
That is, the ECR 32 confirms and receives the reservation information transmitted from the store support server 43 in the process of step S37 as will be described later with reference to FIGS. 7 and 8 (steps S61 and S62). The reservation information is displayed and printed (step S63). The ECR 32 receives a reservation availability result input by an employee or the like based on the received reservation information (step S64), and transmits a reception result of the reservation availability result to the store support server 43 (step S65). Assume that processing has been executed.

In this case, since the reservation availability result from the ECR 32 is confirmed, it is determined as YES in Step S38, and the process proceeds to Step S41.
In step S <b> 41, the reservation availability reception control unit 143 causes the communication unit 89 to receive the reservation availability result from the ECR 32 and supplies the result to the reservation management unit 144.

  In step S42, the reservation management unit 144 determines whether or not the reservation availability result received in the process of step S41 can be reserved.

If the reservation is impossible, it is determined as NO in Step S42, and the process proceeds to Step S43. In this case, the reservation management unit 144 notifies the distribution control unit 145 that reservation is impossible.
In step S43, the distribution control unit 145 causes the communication unit 89 to transmit an email to the customer terminal 14 indicating that reservation is impossible.
When this process ends, the reservation acceptance process on the store support server 43 side ends.

On the other hand, when the reservation availability result is that reservation is possible, it is determined as YES in Step S42, and the process proceeds to Step S44.
In step S44, the reservation management unit 144 issues and stores a reservation number. In this case, the reservation management unit 144 supplies information indicating that the reservation is possible and the issued reservation number to the distribution control unit 145. Then, the reservation management unit 144 stores the issued reservation number in the reservation information storage unit 161 in association with the reservation information.

  In step S45, the distribution control unit 145 causes the communication unit 89 to transmit to the customer terminal 14 a message indicating that the reservation is possible and an email containing the reservation number issued in the process of step S44. In this case, the distribution control unit 145 may transmit a barcode indicating information on the reservation number in addition to the reservation number. When this process ends, the reservation acceptance process on the store support server 43 side ends.

In contrast to the reservation reception process on the customer terminal 14 side or the store support server 43 side, the reservation reception process on the ECR 32 side is executed as follows.
That is, the reservation acceptance process on the ECR 32 side is started when the input unit 56 is operated by the owner, the employee, or the like as a user and the power of the ECR 32 is turned on.
That is, the customer terminal 14 accepts input of reservation information by the user, and transmits the reservation information to the store support server 43 (step S11).

  As shown in FIGS. 6 and 10, the store support server 43 confirms and receives the reservation information transmitted from the customer terminal 14 (step S31, step S32), and stores the reservation information (step S33). Further, the store support server 43 compares the received reservation information with the store information (step S34), and determines that the reservation can be accepted (step S35: YES), transmits the reservation information to the ECR 32 (step S35). Step S37).

In step S61, the reservation information reception control unit 122 of the ECR 32 determines whether or not the reservation information from the store support server 43 has been confirmed.
If the reservation information cannot be confirmed from the store support server 43, it is determined as NO in Step S61, and the process returns to Step S61. That is, until the reservation information is received from the store support server 43, the determination process in step S61 is repeatedly executed, and the reservation reception process on the ECR 32 side is in a standby state.

During this time, the following processing is executed by the customer terminal 14 and the store support server 43.
That is, the customer terminal 14 accepts input of reservation information by the user, and transmits the reservation information to the store support server 43 (step S11).
The store support server 43 confirms and receives the reservation information transmitted from the customer terminal 14 (step S31, step S32), and stores the reservation information (step S33). Then, the store support server 43 compares the received reservation information with the store information (step S34), and when it is determined that the reservation can be accepted (step S35: YES), the reservation information is transmitted (step S35: YES). Step S37).

  In such a case, the reservation information from the store support server 43 is confirmed. As a result, it is determined as YES in Step S61, and the process proceeds to Step S62.

  In step S62, the reservation information reception control unit 122 executes control for causing the communication unit 59 to receive the reservation information transmitted from the store support server 43. The reservation information reception control unit 122 supplies the reservation information received by the communication unit 59 to the reservation information output control unit 121.

  In step S <b> 63, the reservation information output control unit 121 displays the received reservation information on the display of the output unit 57. Control for printing on a paper medium or the like through the printer of the printing unit 60 is executed.

  The owner (user) of the store, the employee, etc. confirms the reservation information displayed on the display or the reservation information printed on a paper medium or the like, and determines whether or not to accept the reservation with the content of the reservation information. Judgment is made and the input unit 56 is operated to input the judgment result, that is, the reservation availability result to the ECR 32.

  In step S <b> 64, the reservation availability accepting unit 124 accepts such a reservation availability result input from the input unit 56 and notifies the reservation availability transmission control unit 123.

  In step S65, the reservation availability transmission control unit 123 causes the communication unit 59 to transmit the reservation availability result received in step S64 to the store support server 43.

In step S66, the ECR 32 determines whether or not there is an instruction to end the process.
Here, the instruction to end the process is not particularly limited, but in the present embodiment, the power of the ECR 32 is turned off as the instruction to end the process.
Therefore, when the power supply of the ECR 32 is on, it is determined as NO in Step S66, the process returns to Step S61, and the subsequent processes are repeated.
Thereafter, when the power of the ECR 32 is turned off, it is determined as YES in step S66, and the reservation reception process on the ECR 32 side is ended.
Thus, in the reservation reception process, a reservation is received based on the customer reservation information, and a reservation number corresponding to the reservation is transmitted to the customer terminal 14. When a customer (that is, a reservation person) visits a store based on reservation information at a later date, a process for creating and temporarily closing slip data based on the reservation information is a reservation person visit process. Therefore, the reservation visitor processing will be described below.

FIG. 11 is a functional block diagram showing a functional configuration for executing the reservation person visit processing among the functional configurations of the reservation agency system 10.
The reservation visitor process is a series of processes as follows. That is, the ECR 32 transmits the reservation number input by the customer who has visited the store to the store support server. Upon receiving the reservation number, the store support server 43 transmits reservation information corresponding to the reservation number to the ECR 32 when the reservation number is an effective reservation number. The ECR 32 is a series of flows for temporarily tightening based on the transmitted reservation information.

When the reservation visit process is executed, as shown in FIG. 9, in the CPU 81 of the store support server 43, a reservation number reception control unit 181, a reservation number validity confirmation unit 182, a reservation information acquisition unit 183, The reservation information transmission control unit 184 functions.
As an area of the storage unit 88, a reservation information storage unit 161 is provided.

  Further, when the reservation person visit processing is executed, the reservation number reception unit 201, the reservation information reception control unit 202, and the temporary fastening unit 203 function in the CPU 51 of the ECR 32.

  Hereinafter, the functions of the reservation number reception control unit 181 to the reservation information transmission control unit 184 and the reservation number reception unit 201 to the temporary fastening unit 203 will be described in the reservation visit process of FIG. 12, FIG. 14 and FIG. In the explanation of the flow, the explanation will be omitted here for the sake of explanation.

12 and 14 are flowcharts for explaining an example of the flow of the reservation visitor processing executed by the reservation agency system 10 of FIG. 1 having the functional configuration of FIG.
Specifically, FIG. 12 is a flowchart illustrating an example of the flow of reservation visitor processing on the ECR 32 side. FIG. 14 is a flowchart for explaining an example of the flow of reservation visitor processing on the store support server 43 side.
FIG. 15 is an arrow chart showing the mutual processing relationship between the ECR 32 and the store support server 43.
Hereinafter, referring to the individual flowcharts of FIGS. 12 and 14, the mutual reservation visitor processing on the ECR 32 side and the store support server 43 side will be described individually in that order. The relationship between the processes can be easily understood by referring to the corresponding steps in FIG.

  The reservation visitor processing on the ECR 32 side is started when the power of the ECR 32 is turned on by a predetermined operation of the input unit 56 by the owner of the store, which is the user, or an employee thereof, and then an end instruction is given. It ends when there is.

In step S 81 of FIG. 12, the reservation number receiving unit 201 of the ECR 32 determines whether or not the customer's reservation number has been confirmed through the input unit 56.
If the customer's reservation number cannot be confirmed through the input unit 56, it is determined as NO in step S81, and the process returns to step S81 again. That is, until the reservation number is received from the input unit 56, the determination process in step S81 is repeatedly executed, and the reservation person visit process on the ECR 32 side is in a standby state.
If a reservation number is input from the input unit 56 during this standby state, it is determined as YES in Step S81, and the process proceeds to Step S82.

  In step S <b> 82, the reservation number receiving unit 201 executes control for receiving the input reservation number.

In step S <b> 83, the reservation number receiving unit 201 executes control for transmitting the reservation number received in step S <b> 82 from the communication unit 59 to the store support server 43. It is assumed that the ECR 32 performs the following series of processes until the reservation information is received from the store support server 43.
That is, the store support server 43 confirms and receives the reservation number transmitted from the ECR 32 in the process of step S83, as will be described later with reference to FIG. 14 (steps S101 and S102). When it is determined that the received reservation number is a valid reservation number (step S103: YES), the store support server 43 acquires reservation information corresponding to the reservation number (step S105), and transmits the acquired reservation information to the ECR. It is assumed that a series of processing such as (step S106) is executed.

  Returning to FIG. 12, in step S <b> 84, the reservation information reception control unit 202 controls the communication unit 59 to receive the reservation information from the store support server 43. The reservation information reception control unit 202 supplies the received reservation information to the temporary fastening unit 203.

In step S85, the temporary fastening unit 203 performs temporary fastening based on the reservation information received in step S84.
Temporary tightening means creating slip data based on reservation information and setting temporary tightening information. More specifically, temporary tightening is a series in which the temporary tightening unit 203 determines the number of persons for each reservation number based on the reservation information, creates slip data, and sets the created slip data as temporary tightening information. This process. The information included in the temporary fastening information is not limited to the number of people and is set based on various information.

FIG. 13 is a diagram for explaining an example of temporary fastening information set by the temporary fastening unit 203.
The temporary closing information set by the temporary closing unit 203 includes “reservation number”, “number of people”, “table number”, “start time”, “banquet food type”, and “all-you-can-drink type”. Accordingly, the structure of the temporary fastening information set by the temporary fastening unit 203 is not particularly limited as long as it shows such a relationship, but in the present embodiment, as shown in FIG. 13, it has a matrix structure. ing.

Specifically, the “reservation number” stored in the predetermined row is the reservation number accepted in step S82. The “number of people” stored in a predetermined row is information corresponding to the “number of people reserved” included in the reservation information, and is information on the number of customers who use the store. Further, the “table number” stored in the predetermined row is information determined in accordance with the “reserved number” included in the reservation information, and is a number for identifying a table used by a customer who uses the store. Information. Further, the “start time” stored in the predetermined row is information corresponding to the “start time” included in the reservation information, and is information on the time when the customer starts using the store. The “end time” stored in the predetermined line is information on the end time of the desired time zone that the customer desires to use at the store. The “banquet food type” stored in the predetermined line is the content of the “banquet item” included in the reservation information, and is information for identifying the content of the banquet food. The “all-you-can-drink type” stored in a predetermined line is the content of “banquet item” included in the reservation information, and is information for identifying the content of all-you-can-drink.
In this way, since the temporary closing information is set based on the reservation information uniquely determined based on the reservation number, the store employee can determine the number of people, the table number, and the start time based on the set temporary closing information. Alternatively, since the contents of the food and drink are automatically determined, it is possible to save the trouble of creating a new slip. Thus, temporary fastening information may be set and registered based on predetermined registration contents. The slip data created in this way is transmitted by the OES controller 33 to other terminals in the store, such as the OES terminal 34.

In step S86, the ECR 32 determines whether or not there is an instruction to end the process.
Here, the instruction to end the process is not particularly limited, but in the present embodiment, the power of the ECR 32 is turned off as the instruction to end the process.
Accordingly, when the power of the ECR 32 is on, it is determined as NO in Step S86, the process is returned to Step S81, and the subsequent processes are repeated.
Thereafter, when the power of the ECR 32 is turned off, it is determined as YES in step S86, and the reservation visitor process on the ECR 32 side is ended.

In contrast to the reservation visitor processing on the ECR 32 side, the reservation visit processing on the store support server 43 side is executed as follows.
That is, the reservation visitor processing on the store support server 43 side is started when the input unit 86 is operated by the owner or the employee as a user and the store support server 43 is turned on.
That is, as described with reference to FIG. 10, the ECR 32 receives the reservation number (step S82) when the reservation number is confirmed by the input unit being operated by the customer who is the reservation person (step S81: YES). The received reservation number is transmitted to the store support server 43 (step S83).

  In step S101 of FIG. 11, the reservation number reception control unit 181 of the store support server 43 controls the communication unit 89 to determine whether or not the reservation number from the ECR 32 has been confirmed. If the reservation number cannot be confirmed, it is determined as NO in step S101, and the process returns to step S101. That is, in this embodiment, until the reservation number from the ECR 32 can be confirmed, the determination process of step S101 is repeatedly executed, and the reservation visitor process on the store support server 43 side is in a standby state. If the reservation number from the ECR 32 can be confirmed during this standby state, it is determined as YES in Step S101, and the process proceeds to Step S102.

  In step S102, the reservation number reception control unit 181 executes control for causing the communication unit 89 to receive the transmitted reservation number. The reservation number reception control unit 181 supplies the received reservation number to the reservation number validity confirmation unit 182.

In step S103, the reservation number validity confirmation unit 182 determines whether or not the reservation number received in step S102 is a valid reservation number.
“Effective reservation number” refers to the reservation number stored in the reservation information storage unit 161 in step S44 of FIG. 6 among the reservation numbers.
Accordingly, the reservation number validity confirmation unit 182 confirms whether or not the reservation number received in step S102 is stored in the reservation information storage unit 161, and the received reservation number is stored in the reservation information storage unit 161. Is determined to be a valid reservation number. If the received reservation number is not a valid reservation number, it is determined as NO in step S103, and the process proceeds to step S104.

In step S <b> 104, the reservation number validity confirmation unit 182 executes control to transmit error information indicating that the reservation number is not valid to the ECR 32 through the communication unit 89. When this process ends, the process proceeds to step S107. Thereby, the employee who is a user can grasp | ascertain that the error has generate | occur | produced by confirming the content of the error.
On the other hand, when the reservation number received in step S103 is a valid reservation number, it is determined as YES in step S103, and the process proceeds to step S105. In this case, the reservation number validity confirmation unit 182 supplies the confirmed reservation number to the reservation information acquisition unit 183.

  In step S <b> 105, the reservation information acquisition unit 183 acquires reservation information corresponding to the reservation number from the reservation information storage unit 161. The reservation information acquisition unit 183 supplies the acquired reservation information to the reservation information transmission control unit 184. In step S106, the reservation information transmission control unit 184 transmits the reservation information acquired in step S105 to the ECR 32.

After step S106 or step S104, in step S107, the store support server 43 determines whether or not there is an instruction to end the process.
Here, the instruction to end the process is not particularly limited, but in the present embodiment, the power of the ECR 32 is turned off as the instruction to end the process.
Therefore, when the power source of the store support server 43 is on, it is determined as NO in Step S107, the process returns to Step S101, and the subsequent processes are repeated.
Thereafter, when the power of the store support server 43 is turned off, it is determined as YES in step S107, and the reservation visitor processing on the store support server 43 side is ended.

As described above, the reservation agent system 10 according to the present embodiment includes the ECR 32 installed in the store, the customer terminal 14 operated by the customer who makes the store reservation, and the store that provides the service for the store reservation. And a support server 43.
The store support server 43 includes a reservation information relay control unit 141, a reservation management unit 144, a distribution control unit 145, and a reservation information transmission control unit 184.
The reservation information relay control unit 141 controls the transmission to the ECR 32 by relaying the reservation information transmitted from the customer terminal 14 and indicating the reservation request contents of the store.
When the reservation availability result transmitted from ECR 32 as a response to the reservation information is a reservation availability result, the reservation management unit 144 issues a reservation number, and manages the reservation number and the reservation information in association with each other.
The distribution control unit 145 distributes to the customer terminal 14 the reservation number managed by the reservation management unit 144 in association with the reservation information.
When a reservation number is transmitted from the ECR 32 due to a customer visiting the store, the reservation information transmission control unit 184 executes control to transmit the reservation information managed in association with the ECR 32.
The ECR 32 includes a reservation information output control unit 121, a reservation availability transmission control unit 123, a reservation number reception unit 201, and a temporary fastening unit 203.
The reservation information output control unit 121 controls the output of the reservation information transmitted from the ECR 32 through the store support server 43 before the reservation.
The reservation availability transmission control unit 123 executes control to transmit the reservation availability result determined for the reservation information to the ECR 32.
The reservation number reception unit 201 receives the reservation number presented by the customer who visited the store after the reservation, and transmits the reservation number to the store support server 43.
The temporary fastening unit 203 creates slip data on the basis of the reservation information transmitted from the store support server 43 and sets temporary fastening information corresponding to the reservation number transmitted by the reservation number receiving unit 201. .
In this case, if there is no change in the number of people included in the reservation information, for example, the slip data is created based on the reservation information corresponding to the reservation number when the reservation number is presented by the customer who visited the store after the reservation. The closing information is set. Therefore, when the customer visits the store, the order can be immediately received based on the reservation information reserved in advance. That is, based on the reservation information, slip data including a table number and the like is created, and if there is no change in the number of people, provisional fastening information such as through for the number of people can be automatically set and registered. .
Accordingly, the slip data is automatically created based on the reservation number, so that it is possible to shorten the reception process of the employee when the customer visits the store and to prevent mistakes in the order as much as possible. .
It is also convenient for customers because they can place an order based on the reservation information set at the time of reservation simply by presenting the reservation number when visiting the store.

  In addition, this invention is not limited to the above-mentioned embodiment, The deformation | transformation in the range which can achieve the objective of this invention, improvement, etc. are included in this invention.

  In the above-described embodiment, the owner (user) of the store, the employee, etc. confirms the reservation information displayed on the display or the reservation information printed on a paper medium and makes a reservation with the content of the reservation information. However, the input unit 56 is operated to input the determination result, that is, the reservation availability result to the ECR 32, but the present invention is not limited to this. That is, the reservation information reception control unit 122 automatically determines the reservation availability result based on the reservation information received by the communication unit 59, and the reservation availability transmission control unit 123 stores the automatically determined reservation availability result. It may be transmitted to the support server 43.

In the above-described embodiment, the reservation agent system 10 to which the present invention is applied is a series of processes from reception of a reservation by a customer of a predetermined user's store to handling at the time of the customer's visit by using each owner of the store as a user. Although it has been described that the service is performed on behalf of the user, the service is not particularly limited thereto.
For example, the present invention can be applied to general information processing systems that require a reservation. Specifically, for example, the present invention is applicable to reservation systems for restaurants, amusement parks, hotels, trains, airplanes, and the like.

  Further, the store PC further includes an owner PC managed by the store owner, and the reservation information transmission control unit 184 of the store support server 43 further performs control for transmitting the reservation information to the owner PC when requested by the owner PC. May be executed.

Further, the ECR 32 may include a transmission control unit that executes control for transmitting the slip data created by the temporary fastening unit 203 to another terminal (for example, another ECR) in the store.
The reservation information transmission control unit 184 transmits the reservation information acquired from the reservation information storage unit 161 to the ECR 32, but is not limited thereto. For example, the reservation information transmission control unit 184 may execute control for transmitting reservation information to the ECR 32 when there is a request from the ECR 32 separately from the case where the reservation number is transmitted.

The series of processes described above can be executed by hardware or can be executed by software.
In other words, the functional configuration of FIG. 4 or FIG. 11 is merely an example, and is not particularly limited. That is, it is sufficient that the ECR 32 or the store support server 43 has a function capable of executing the above-described series of processing as a whole, and what functional block is used to realize this function is particularly shown in the example of FIG. It is not limited.
In addition, one functional block may be constituted by hardware alone, software alone, or a combination thereof.

When a series of processing is executed by software, a program constituting the software is installed in a computer or the like from the network 21 or a recording medium.
The computer may be a computer incorporated in dedicated hardware. The computer may be a computer capable of executing various functions by installing various programs, for example, a general-purpose personal computer.

  The recording medium including such a program is not only constituted by the removable medium 71 of FIG. 2 distributed separately from the apparatus main body in order to provide the program to the user, but also in a state of being incorporated in the apparatus main body in advance. It is comprised with the recording medium etc. which are provided in. The removable medium 71 is composed of, for example, a magnetic disk (including a floppy disk), an optical disk, a magneto-optical disk, or the like. The optical disk is composed of, for example, a CD-ROM (Compact Disk-Read Only Memory), a DVD (Digital Versatile Disk), or the like. The magneto-optical disk is configured by an MD (Mini-Disk) or the like. In addition, the recording medium provided to the user in a state of being preliminarily incorporated in the apparatus main body includes, for example, the ROM 52 in FIG. 2 in which the program is recorded, the hard disk included in the storage unit 58 in FIG.

In the present specification, the step of describing the program recorded on the recording medium is not limited to the processing performed in time series along the order, but is not necessarily performed in time series, either in parallel or individually. The process to be executed is also included.
Further, in the present specification, the term “system” means an overall apparatus configured by a plurality of devices, a plurality of means, and the like.

  As mentioned above, although several embodiment of this invention was described, these embodiment is only an illustration and does not limit the technical scope of this invention. The present invention can take other various embodiments, and various modifications such as omission and replacement can be made without departing from the gist of the present invention. These embodiments and modifications thereof are included in the scope and gist of the invention described in this specification and the like, and are included in the invention described in the claims and the equivalent scope thereof.

The invention described in the scope of claims at the beginning of the filing of the present application will be appended.
[Appendix 1]
In an information processing system comprising a first information processing apparatus installed in a store, a terminal operated by a customer who makes a reservation for the store, and a server that provides a service acting on behalf of the store reservation,
The server
Reservation information relay control means for relaying reservation information transmitted from the terminal and indicating the reservation request contents of the store to control transmission to the first information processing device;
When the reservation availability result transmitted as a response to the reservation information from the first information processing apparatus is a reservation availability result, a reservation number is issued, and the reservation number and the reservation information are associated and managed Reservation management means to
Distribution means for distributing to the terminal the reservation number managed in association with the reservation information by the reservation management means;
When the reservation number is transmitted from the first information processing apparatus due to the customer visiting the store, the reservation information managed in association with the reservation information is sent to the first information processing apparatus. Reservation information transmission control means for executing control to transmit,
With
The first information processing apparatus includes:
Reservation information output control means for controlling the output of the reservation information transmitted from the first information processing apparatus via the server before reservation;
Reservation availability transmission control means for executing control for transmitting the reservation availability result determined for the reservation information to the first information processing apparatus;
Reservation number receiving means for receiving the reservation number presented by the customer who visited the store after the reservation, and transmitting to the server;
Corresponding to the reservation number transmitted by the reservation number receiving means, the slip data is created based on the reservation information transmitted from the server, and temporary fastening means for setting temporary fastening information;
An information processing system comprising:
[Appendix 2]
The reservation information transmission control means of the server, when there is a request from the first information processing apparatus, separately from the case where the reservation number is transmitted, further stores the reservation information as the first information. Execute control to be sent to the processing device,
The information processing system according to attachment 1.
[Appendix 3]
A second information processing device managed by the owner of the store;
The reservation information transmission control unit of the server further executes control to transmit the reservation information to the second information processing device when there is a request from the second information processing device.
The information processing system according to appendix 1 or 2.
[Appendix 4]
The information processing system according to any one of appendices 1 to 3, further comprising a distribution control unit that executes control for distributing the reservation availability transmitted from the first information processing apparatus to the terminal.
[Appendix 5]
The delivery control unit of the server executes control to deliver the reservation number to the terminal in the form of an e-mail;
The information processing system according to attachment 4.
[Appendix 6]
The reservation information output control means of the first information processing apparatus executes control to output the reservation information transmitted from the server by printing;
The information processing system according to any one of appendices 1 to 5.
[Appendix 7]
The reservation information output control means of the first information processing apparatus executes control to display and output the reservation information transmitted from the server;
The information processing system according to any one of appendices 1 to 6.
[Appendix 8]
The temporary fastening means of the first information processing apparatus sets predetermined registration contents as the temporary fastening information.
The information processing system according to any one of appendices 1 to 7.
[Appendix 9]
The first information processing apparatus executes transmission control means for executing control for transmitting the slip data created by the temporary fastening means to another terminal in the store,
The information processing system according to any one of appendices 1 to 8, further comprising:
[Appendix 10]
In an information processing apparatus installed in the store that communicates with a terminal operated by a customer who makes a store reservation and a server that provides a service acting on behalf of the store reservation,
Reservation information output control means for controlling the output of reservation information indicating the reservation desired content of the store, which has been transmitted from the terminal via the server before reservation,
Reservation availability transmission control means for executing control for transmitting the reservation availability result determined for the reservation information to the server;
In the state where the reservation availability result is a reservation possible result, a reservation number is issued by the server and notified to the terminal, and the reservation number and the reservation information are managed in association with each other. Receiving the reservation number presented by the customer who visited, a reservation number receiving means for transmitting to the server;
Corresponding to the reservation number transmitted by the reservation number receiving means, the slip data is created based on the reservation information transmitted from the server, and temporary fastening means for setting temporary fastening information;
An information processing apparatus comprising:
[Appendix 11]
The reservation information output control means of the information processing apparatus executes control to output the reservation information transmitted from the server by printing;
The information processing apparatus according to attachment 10.
[Appendix 12]
The reservation information output control means of the information processing apparatus executes control to display and output the reservation information transmitted from the server;
The information processing apparatus according to any one of attachments 10 and 11.
[Appendix 13]
The temporary fastening means of the information processing apparatus sets predetermined registration contents as the temporary fastening information.
The information processing apparatus according to any one of appendices 10 to 12.
[Appendix 14]
The information processing apparatus is a transmission control means for executing control for causing the slip data created by the temporary fastening means to be transmitted to another terminal in the store;
The information processing apparatus according to any one of appendices 10 to 13, further comprising:
[Appendix 15]
In an information processing method executed by an information processing apparatus installed in the store that communicates with a terminal operated by a customer who makes a store reservation and a server that provides a service acting on behalf of the store reservation,
Reservation information output control step for controlling the output of reservation information indicating the reservation desired content of the store, which has been transmitted from the terminal via the server before reservation,
Reservation availability transmission control step for executing control to transmit the reservation availability result determined for the reservation information to the server;
In the state where the reservation availability result is a reservation possible result, a reservation number is issued by the server and notified to the terminal, and the reservation number and the reservation information are managed in association with each other. Receiving the reservation number presented by the customer who visited, a reservation number receiving step to send to the server;
Corresponding to the reservation number transmitted by the reservation number receiving step, the slip data is created based on the reservation information transmitted from the server, and temporary fastening means for setting temporary fastening information;
An information processing method comprising:
[Appendix 16]
A computer that controls an information processing device installed in the store that communicates with a terminal that is operated by a customer who makes a store reservation, and a server that provides a service acting on behalf of the store reservation,
Reservation information output control function for controlling the output of reservation information indicating the reservation request contents of the store, which has been transmitted from the terminal via the server before reservation,
A reservation availability transmission control function for executing control to transmit the reservation availability result determined for the reservation information to the server;
In the state where the reservation availability result is a reservation possible result, a reservation number is issued by the server and notified to the terminal, and the reservation number and the reservation information are managed in association with each other. Receiving the reservation number presented by the customer who visited, a reservation number reception function to send to the server;
Corresponding to the reservation number transmitted by demonstrating the reservation number reception function, a slip data is created based on the reservation information transmitted from the server, and a temporary tightening function for setting temporary tightening information;
A program that executes control processing including

  DESCRIPTION OF SYMBOLS 10 ... Reservation agency system, 11 ... ECR system, 12 ... Store support server system, 13 ... Payment server, 14 ... Customer terminal, 18 ... Memory | storage part, 21 ... Network , 31 ... Relay device, 33 ... Controller, 34 ... Terminal, 41 ... Relay device, 42 ... Server, 43 ... Store support server, 51 ... CPU, 52 ... ROM, 53 ... RAM, 54 ... bus, 55 ... input / output interface, 56 ... input unit, 57 ... output unit, 58 ... storage unit, 59 ... communication unit , 60 ... Printing section, 61 ... Drive, 71 ... Removable media, 81 ... CPU, 82 ... ROM, 83 ... RAM, 84 ... Bus, 85 ... On Output interface, 86... Input section, 8 ... Output unit 88 ... Storage unit 89 ... Communication unit 90 ... Drive 101 ... Removable media 121 ... Reservation information output control unit 122 ... Reservation information reception Control unit, 123 ... reservation availability transmission control unit, 124 ... reservation availability acceptance unit, 141 ... reservation information relay control unit, 142 ... reservation acceptance determination unit, 143 ... reservation availability reception control unit 144: Reservation management unit, 145 ... Distribution control unit, 161 ... Reservation information storage unit, 162 ... Store information storage unit, 181 ... Reservation number reception control unit, 182 ... Reservation Number valid confirmation unit, 183... Reservation information acquisition unit, 184... Reservation information transmission control unit, 201... Reservation number reception unit, 202... Reservation information reception control unit, 203.

Claims (16)

In an information processing system comprising a first information processing apparatus installed in a store, a terminal operated by a customer who makes a reservation for the store, and a server that provides a service acting on behalf of the store reservation,
The server
Reservation information relay control means for relaying reservation information transmitted from the terminal and indicating the reservation request contents of the store to control transmission to the first information processing device;
When the reservation availability result transmitted as a response to the reservation information from the first information processing apparatus is a reservation availability result, a reservation number is issued, and the reservation number and the reservation information are associated and managed Reservation management means to
Distribution means for distributing to the terminal the reservation number managed in association with the reservation information by the reservation management means;
When the reservation number is transmitted from the first information processing apparatus due to the customer visiting the store, the reservation information managed in association with the reservation information is sent to the first information processing apparatus. Reservation information transmission control means for executing control to transmit,
With
The first information processing apparatus includes:
Reservation information output control means for controlling the output of the reservation information transmitted from the first information processing apparatus via the server before reservation;
Reservation availability transmission control means for executing control for transmitting the reservation availability result determined for the reservation information to the first information processing apparatus;
Reservation number receiving means for receiving the reservation number presented by the customer who visited the store after the reservation, and transmitting to the server;
Corresponding to the reservation number transmitted by the reservation number receiving means, the slip data is created based on the reservation information transmitted from the server, and temporary fastening means for setting temporary fastening information;
An information processing system comprising: The reservation information transmission control means of the server, when there is a request from the first information processing apparatus, separately from the case where the reservation number is transmitted, further stores the reservation information as the first information. Execute control to be sent to the processing device,
The information processing system according to claim 1. A second information processing device managed by the owner of the store;
The reservation information transmission control unit of the server further executes control to transmit the reservation information to the second information processing device when there is a request from the second information processing device.
The information processing system according to claim 1 or 2. The information processing system according to any one of claims 1 to 3, further comprising a distribution control unit that executes control for distributing the reservation availability transmitted from the first information processing apparatus to the terminal. The delivery control unit of the server executes control to deliver the reservation number to the terminal in the form of an e-mail;
The information processing system according to claim 4. The reservation information output control means of the first information processing apparatus executes control to output the reservation information transmitted from the server by printing;
The information processing system according to any one of claims 1 to 5. The reservation information output control means of the first information processing apparatus executes control to display and output the reservation information transmitted from the server;
The information processing system according to any one of claims 1 to 6. The temporary fastening means of the first information processing apparatus sets predetermined registration contents as the temporary fastening information.
The information processing system according to any one of claims 1 to 7. The first information processing apparatus executes transmission control means for executing control for transmitting the slip data created by the temporary fastening means to another terminal in the store,
The information processing system according to any one of claims 1 to 8, further comprising: In an information processing apparatus installed in the store that communicates with a terminal operated by a customer who makes a store reservation and a server that provides a service acting on behalf of the store reservation,
Reservation information output control means for controlling the output of reservation information indicating the reservation desired content of the store, which has been transmitted from the terminal via the server before reservation,
Reservation availability transmission control means for executing control for transmitting the reservation availability result determined for the reservation information to the server;
In the state where the reservation availability result is a reservation possible result, a reservation number is issued by the server and notified to the terminal, and the reservation number and the reservation information are managed in association with each other. Receiving the reservation number presented by the customer who visited, a reservation number receiving means for transmitting to the server;
Corresponding to the reservation number transmitted by the reservation number receiving means, the slip data is created based on the reservation information transmitted from the server, and temporary fastening means for setting temporary fastening information;
An information processing apparatus comprising: The reservation information output control means of the information processing apparatus executes control to output the reservation information transmitted from the server by printing;
The information processing apparatus according to claim 10. The reservation information output control means of the information processing apparatus executes control to display and output the reservation information transmitted from the server;
The information processing apparatus according to claim 10 or 11. The temporary fastening means of the information processing apparatus sets predetermined registration contents as the temporary fastening information.
The information processing apparatus according to any one of claims 10 to 12. The information processing apparatus is a transmission control means for executing control for causing the slip data created by the temporary fastening means to be transmitted to another terminal in the store;
The information processing apparatus according to any one of claims 10 to 13, further comprising: In an information processing method executed by an information processing apparatus installed in the store that communicates with a terminal operated by a customer who makes a store reservation and a server that provides a service acting on behalf of the store reservation,
Reservation information output control step for controlling the output of reservation information indicating the reservation desired content of the store, which has been transmitted from the terminal via the server before reservation,
Reservation availability transmission control step for executing control to transmit the reservation availability result determined for the reservation information to the server;
In the state where the reservation availability result is a reservation possible result, a reservation number is issued by the server and notified to the terminal, and the reservation number and the reservation information are managed in association with each other. Receiving the reservation number presented by the customer who visited, a reservation number receiving step to send to the server;
Corresponding to the reservation number transmitted by the reservation number receiving step, the slip data is created based on the reservation information transmitted from the server, and temporary fastening means for setting temporary fastening information;
An information processing method comprising: A computer that controls an information processing device installed in the store that communicates with a terminal that is operated by a customer who makes a store reservation, and a server that provides a service acting on behalf of the store reservation,
Reservation information output control function for controlling the output of reservation information indicating the reservation request contents of the store, which has been transmitted from the terminal via the server before reservation,
A reservation availability transmission control function for executing control to transmit the reservation availability result determined for the reservation information to the server;
In the state where the reservation availability result is a reservation possible result, a reservation number is issued by the server and notified to the terminal, and the reservation number and the reservation information are managed in association with each other. Receiving the reservation number presented by the customer who visited, a reservation number reception function to send to the server;
Corresponding to the reservation number transmitted by demonstrating the reservation number reception function, a slip data is created based on the reservation information transmitted from the server, and a temporary tightening function for setting temporary tightening information;
A program that executes control processing including

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