JP2005275487A - Method for reservation for accommodation facility and system for reservation for accommodation facility - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a method and system for reservation for accommodation facilities that enable accommodation facilities to keep an occupancy rate and a customer to acquire accurate vacancy information and service information. <P>SOLUTION: Hotel terminals 2<SB>-i</SB>register a facility name, the number of vacant rooms, charges and event contents in an accommodation facility data registration part of a center system (ST1 to ST4). A customer terminal 4<SB>-j</SB>searches the accommodation facility data registration part to apply for a reservation for a desired hotel (ST5 to ST7). A center server 1a transmits e-mails of the reservation application contents to the corresponding hotel terminal 2<SB>-i</SB>(ST8). The hotel terminal 2<SB>-i</SB>receiving the e-mail selects acceptance or refusal for the reservation and transmits e-mails of the answer to the center server 1a (ST10). The center server 1a checks the reservation acceptance or refusal and transmits mails to the customer terminal 4<SB>-j</SB>(ST11). If the answer from the hotel terminal 2<SB>-i</SB>is reservation acceptance, the center server 1a also reduces the number of vacant rooms in the accommodation facility data registration part. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a reservation method and a reservation system for reservation of accommodation facilities via a communication line.

  When a customer makes a reservation for a vacancy in an accommodation facility such as a hotel, the reservation is made by confirming the availability of the room by telephone. In some cases, each hotel, etc. provides vacancy information to tourist information providers, etc., and the tourist information providers, etc., collectively manage the vacancy information of each hotel with a computer, and the customer provides tourist information. Visiting a business office of a business operator, a tourist information business operator confirms a customer's request, searches computer management information, and accepts a reservation on behalf of a hotel.

In addition, the hotel uses a server device and an Internet line to provide a hotel information page such as the location of the hotel, a map, a garden, a building, a photo of the room, traffic access, and information on territorial facilities, a vacancy information provision page, In addition, a method is also known in which a reservation reception page is provided to a customer's terminal device, and the customer accesses this home page to make a reservation (for example, see Patent Document 1).
JP 2002-133236 A

  On the hotel side, the method of receiving a request from the customer over the telephone or the Internet is simply waiting for the customer to call the hotel or to access the homepage, so the reservation application is received efficiently. There is a problem that the reservation cannot be made. For this reason, it is also useful to provide information about the hotel and vacancies to tourist information providers that are often used by customers, and to receive reservations through the tourist information providers.

  However, in order to receive a reservation through a tourist information provider, a certain amount of vacancies must be reserved with the tourist information provider, so a certain number of reservation vacancies must be secured until a predetermined date close to the reservation date. There is a problem that the operation rate is reduced. In addition, the number of vacancies known by tourist information providers and the actual number of vacancies in hotels differ from day to day, and as a result, the number of vacancies that customers can know is not accurate and is inconvenient for customers. There's a problem.

  The present invention has been made paying attention to the above-mentioned problems, and can provide accurate vacancy information without reducing the operating rate for the accommodation facility side, and can provide fine service information at any time. The purpose is to provide a reservation method for an accommodation facility that can obtain accurate vacancy information and service information.

  In the accommodation facility reservation method of the present invention, the terminal device of the accommodation facility registers the facility name, the number of vacancies, the fee, and the event content in the accommodation facility information registration unit of the center server, and the customer terminal device The step of making a desired reservation application using the reservation screen sent from the center server, and the transmission means of the center server e-mail the reservation application contents from the customer terminal device to the terminal device of the reserved accommodation facility A transmission step of the terminal device of the reserved accommodation facility in response to the reservation application content, a step of sending a reservation acceptance or refusal response to the center server, and a reception of the center server. Means confirms the response contents of the receipt or refusal from the terminal device of the reserved accommodation facility, and the transmission means of the center server sends the reservation application customer association Steps and, the center server to transmit the purport of the terminal devices receive or reject mail, when confirming the receipt, and a step of performing a process of reducing a check number from the accommodation registration unit.

  The accommodation facility reservation method of the present invention further includes a step of the terminal device of the facility reading out its own registration information from the accommodation facility information registration unit of the center server, and the terminal device of the accommodation facility Correcting the registration information, and updating and registering in the accommodation facility information registration unit.

  The accommodation facility reservation system according to the present invention is an accommodation facility reservation system in which a terminal device of an accommodation facility, a center management device, and a customer terminal device are connected on a network. An accommodation facility information registration unit that registers a facility name, the number of vacancies, a charge, and an event content for each facility, and a center server that executes a management process, and the customer terminal device stores the reservation application content of a desired accommodation facility Means for transmitting to the center server, wherein the facility terminal device inputs means for registering a facility name, the number of vacancies, a charge, and an event content in the facility information registration unit; and from the customer terminal device to the center Means for returning an acceptance or refusal response to the center server in response to a reservation application sent via the server, the center server comprising the customer Means for transmitting the reservation application content transmitted from the terminal device to the reservation application facility terminal device; means for returning a receipt or rejection response from the reservation application facility terminal device to the customer terminal device; And a means for reducing the number of vacancies from the accommodation facility registration section when an answer from the reservation application facility terminal is received.

  According to this invention, since vacancy information and service information can be registered and changed in a timely manner from the terminal device of the accommodation facility, there is no need to keep the vacancy on the accommodation facility side, and the operating rate can be increased. it can. In addition, the customer side is very convenient because new vacancy information and service information can be obtained in real time for each facility in the desired area.

Hereinafter, the present invention will be described in more detail with reference to embodiments. FIG. 1 is a block diagram showing a configuration of a hotel reservation system according to an embodiment of the present invention. In this embodiment, the hotel reservation system includes a center device 1, hotel terminals 2 _-1 , 2 _-2 ,..., 2 _-n , and customer terminals 4 _-1 , 4 _{-2 ,.} Are connected via the network 3.

The center device 1 includes a server 1a and a reservation database 1b, receives and registers guidance information such as vacancy information and service information from the hotel terminals 2 _-1 , 2 _{-2 ,.} In response to a request from customer terminal 4 _-1 , 4 _-2 ... 4 _-m , the registered hotel guidance information is disclosed, the reservation application is accepted, the hotel that received the application is notified, and After receiving the reservation acceptance or rejection response, the reservation management operation such as returning to the application customer terminal is executed. This center device 1 is installed in the office of a contractor that performs reservation management.

Hotel terminals 2 ₋₁ , 2 ₋₂ ,..., 2 _-m are communication terminal apparatuses for registering guidance information and accepting reservations provided in each hotel. The customer terminals 4 ₋₁ , 4 ₋₂ ,..., 4- _m are communication terminal devices for making reservations with hotels. These customer terminals 4 ₋₁ , 4 ₋₂ ,..., 4- _m use portable terminals so that customers (users) can carry them anywhere. As shown in FIG. 2, the database 1b of the center apparatus 1 includes a facility member data storage unit 11, a facility member list storage unit 12, and a customer member data storage unit 13 as storage means for registration. In the facility member data storage unit 11, as shown in FIG. 3, a member number, a hotel name, a region, a prefecture, a city name, an address, the nearest route, a telephone number, an email address, a facility, a credit type, Hotel events and various plan edits can be registered. In the facility member list storage unit 12, as shown in FIG. 4, a facility member list indicating the facility name, classification, and whether or not to delete is registered in the order of registration numbers. In the customer member data storage unit 13, as shown in FIG. 5, as member data, member number, name, postal code, prefecture, address, address, telephone number, date of birth, gender, mobile number, E-mail address, identity verification request question, password, update date, registration date can be registered.

  Next, in this hotel reservation system, the vacancy information from the hotel side, the registration information of guidance information such as service information, and the reservation application processing operation from the customer side will be described with reference to the flowchart shown in FIG. To do.

When performing basic registration from the hotel side, the hotel terminal device 2- _i transmits the URL of the center device 1 in step ST1. Receiving this, the center server 1a transmits a facility registration screen to the hotel terminal 2- _i in step ST2. At first, a screen for inputting a user (ID) number and password is transmitted from the center server 1a to the hotel terminal 2- _i , and the user number and password assigned in advance to the hotel from the hotel terminal 2- _i Entered. The center server 1a receives this user number and password, and transmits a registration screen shown in FIG. 7 to the hotel terminal 2- _i . In step ST3, the hotel terminal 2- _i uses the registration screen and inputs its own hotel name (for example, “Prince Food Hotel”) in the Hotel name column N1 at the top of the screen. Subsequently, the location area (for example, “Kinki”) in the hotel location column N2 is selected in order. Next, the hotel location column N3 is the prefecture (eg “Kyoto Prefecture”), the hotel location city column N4 is the city name (eg “Kyoto City”), and the hotel address column N5 is the address (eg “Kyoto City Kyoto City Ukyo” Ward Kubota Town "). Next, the directions from the nearest transportation (eg “Hankyu Kyoto Line“ Nishikyogoku Station ”...”) in the nearest direction column N6, the front phone number in the phone number column N7, and the e-mail address for reservation acceptance in the e-mail column N8 The hotel facility (for example, “parking lot”, “restaurant”, etc.) is entered in the facility column N9. In the credit type column N10, an available credit name is input. Furthermore, the event name of the entire hotel (for example, “Hinamatsuri Fair”) is entered in the hotel event field N11. Click “Update” after registration. Various edit registrations can be performed using the edit column.

  Next, edit registration will be described with reference to the screen example shown in FIG. FIG. 8 is a scrolled display of the lower part of the screen shown in FIG. 7. Each plan data such as festival plan edit, run-up plan edit, drama cheap plan edit, mid-long term claim plan edit etc. It is a screen which shows the specific example of registration and edit. Here, “festival plan editing” is shown.

  In FIG. 8, a plan name (eg, “64% OFF”) of each plan is input in the event column N12. Next, a price or a plan catch phrase is entered in the price column N13 (example: “normally 8000 yen is 5120 yen”). In addition, the tax column N14 classifies (checks) whether or not consumption tax is included. Next, the service column N15 classifies (checks) whether or not service charges are included. In the period column N16, the effective period of this plan is entered. In the remarks column N17, remarks (for example, “single-only”) are entered. Subsequently, the event name of this plan (for example, “Hinamatsuri Fair”) is entered in the plan event field N18. In this way, when editing is registered or correction is entered, "Update" is clicked. As a result, the registration / correction becomes effective. In the example of FIG. 8, the display contents after [50% OFF] are already registered plans.

When the center server 1a receives the registration data such as the name of the facility, the number of vacancies, the charge, and the event from the hotel terminal 2- _i , in step ST4, the center server 1a stores the data regarding these facilities in the facility member data storage unit 11 of the database 1b. Store.

Then, when performing hotel reservations from the customer terminal 4 _-j, the customer terminal 4 _-j, in step ST5, transmitting a URL of the center apparatus 1. In response to the access from the customer terminal 4- _j , the center server 1a transmits a reservation screen to the customer terminal 4- _j in step ST6. The customer terminal 4- _j inputs information necessary for the reservation using the transmitted reservation screen. Specifically, the processes in steps ST5 and ST6 are repeated several times. This specific process will be described with reference to screen display examples of FIGS. 9, 10, and 11. FIG.

A top screen indicated by G1 in FIG. 9 is first transmitted from the center server 1a to the customer terminal 4- _j . When the user clicks, for example, “Business Plan” on the display screen at the customer terminal 4 _-j , the screen shown in G2 is subsequently transmitted from the center server 1a. The user selects and designates one of a plurality of plans from the G2 screen displayed on the customer terminal 4- _j . For example, click “Medium and long-term business trip plan”. In response to this click, the screen shown in G3 is transmitted from the center server 1a. From the G3 screen displayed on the customer terminal 4- _j , the user clicks “Please select” this time. Next, the screen shown in G4 is transmitted from the center server 1a. The user clicks the area he / she wants to search on the G4 display screen. Here, for example, “Kinki” is selected. Furthermore, since the lower area selection screens are displayed as G5 and G6, the customer terminal 4- _j selects, for example, “Kyoto Prefecture” as the prefecture name and “Kyoto City” as the city name, respectively. When “Kyoto City” is selected on the G6 screen and “Search” is clicked, each member data of the facility members listed in the Kyoto City column stored in the facility member list storage unit 12 from the center server 1a is sequentially displayed. The data is read from the facility member data storage unit 11, sent to the customer terminal 4- _j , and displayed on the screen. The screen examples of G7 shown in FIG. 10 and G8 shown in FIG. 11 are display examples of guidance information of the hotel member “Prince Food Hotel”.

At customer terminal 4- _j , the user looks at the screen of G8 in FIG. When “detail / reservation” is clicked, in response to this click, the screen of G9 in FIG. 11 is transmitted from the center server 7a. The detailed screen of G9 is displayed on the screen of the customer terminal 4- _j . The user inputs the user number and password from this screen and clicks “OK”. If you do not have a user number or password, click “OK”. Thereafter, the screen returns to the screen G1 in FIG. 9 and receives a user number and a password.

Upon receiving a click of “OK” with the user number and password, the center server 1a transmits a screen shown in G10 to the customer terminal 4- _j . From the G10 screen displayed on the customer terminal 4- _j , the user inputs accommodation, days, number of reserved rooms, and check-in schedule, and clicks "Reserve". By this click, the input necessary for the reservation from the customer terminal 4- _j is completed. With the above processing, the processing in step ST6 and step ST7 in FIG. 6 is completed.

In step ST8, the center server 1a keeps the reservation and sends the reservation contents and the reservation number to the hotel terminal 2- _i by mail. Also, in step ST9, the customer terminal 4- _j is notified of the reservation to the hotel, and later the main point of contact from the hotel is transmitted by e-mail. B1 in FIG. 12 is a communication message for reservation custody from the center server 1a to the customer terminal 4- _j , and B2 in FIG. 12 is an example sentence for sending a reservation guide mail from the center server 1a to the hotel terminal 2- _i . B3 is an example of sending a reservation confirmation email from the center server 1a to the customer terminal 4- _j .

As shown in B2 of FIG. 12, the reservation guidance mail in step ST8 has a description that it is desired to be notified of whether or not reservation is possible. In step ST10, the hotel terminal 2- _{i that} has received the reservation guidance mail selects reception or rejection of the reservation, and returns the mail to the center server 1a. Specifically, when the URL of B2 sent from the center server 1a at the hotel terminal 2- _i is clicked, the reservation confirmation text shown at B4 in FIG. 13 is sent from the center server 1a. Confirm the contents, determine whether you can accept the reservation, and click either “Reservation Acceptance” or “Reservation Rejection” in this text.

In step ST11, the center server 1a confirms receipt or rejection of the reservation received by the mail from the hotel terminal 2- _i, and transmits the result as a mail to the customer terminal 4- _j . Specifically, in the hotel terminal 2 _-i , when the “reservation acceptance” in the text of B4 is clicked, the text of B5 shown in FIG. 13 is sent to the center server 1 a by mail from the hotel terminal 2 _-i . Further, the text of B6 shown in FIG. 13 is sent to the customer terminal 4- _j by mail. On the other hand, when “reservation rejection” is clicked on the text of B4 at the hotel terminal 2 _-i , the text shown at B7 in FIG. 13 is sent by e-mail from the hotel terminal 2 _-i to the center server 1a. The text of B8 is sent to the terminal 4- _j by mail.

In step ST12, when the center server 1a confirms the reservation acceptance at the hotel terminal 2- _i from the mail reception text of B5 in FIG. 13, the number of vacancies of the hotel related to the hotel terminal 2- _i in the facility member data storage unit 11 Process to reduce. Through this process, the actual current vacancy data is always registered in the facility member data storage unit 11 of the center apparatus 1.

In the reservation acceptance guidance message sent to the customer terminal 4- _j shown in B6 of FIG. 13, when the reservation is canceled, it is described that it is desired to be canceled using the additional URL. When the customer terminal 4- _j wishes to cancel the reservation and accesses this URL, the center server 1a transmits a screen shown in G11 of FIG. 14 to the customer terminal 4- _j . At the customer terminal 4- _j , using this screen, change the user number and password and click "OK". In response to this click, the screen indicated by G12 in FIG. 14 from the center server 1a is a screen for confirming and executing the cancel contents. When the user clicks “Cancel” on the G12 screen, the reservation canceling process is executed. Then, the center server 1a sends the message B9 shown in FIG. 14 to the hotel terminal 2- _i , and sends the message B10 shown in FIG. 14 to the customer terminal 4- _j .

  In the above embodiment, a hotel is used as an accommodation facility. Needless to say, the present invention covers not only hotels but also inns, guest houses, public accommodation facilities, and other accommodation facilities.

It is a block diagram which shows the structure of the hotel reservation system which is one Embodiment of this invention. It is a figure which shows the memory | storage part arrangement | positioning of the database of the center apparatus of the hotel reservation system of the embodiment. It is a figure which shows the memory content of the facility member data storage part of the database. It is a figure which shows the memory content of the facility member list memory | storage part of the database. It is a figure which shows the memory content of the customer member data storage part of the database. It is a flow figure explaining registration and reservation processing operation of the hotel reservation system of the embodiment. It is a figure which shows the screen for registering the hotel information in the hotel reservation system of the embodiment. It is a figure which shows the screen for registering the hotel information in the embodiment hotel reservation system with FIG. It is a transition diagram explaining the processing operation in the case of making a reservation from a customer terminal in the hotel reservation system of the embodiment. FIG. 9 is a transition diagram for explaining a processing operation when a reservation is made from a customer terminal in the hotel reservation system in the same embodiment. FIG. 9 and FIG. 10 are transition diagrams for explaining processing operations when a reservation is made from a customer terminal in the hotel reservation system according to the embodiment. It is a transition diagram explaining processing operation after reservation acceptance in the hotel reservation system of the embodiment. FIG. 13 is a transition diagram for explaining a processing operation after accepting a reservation in the hotel reservation system according to the embodiment. In the hotel reservation system of the embodiment, it is a transition diagram explaining the processing operation after reservation cancellation application.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Center apparatus 1a Center server 1b Database 2 _-1 , 2 _-2 , ... 2 _-i , 2- _n Hotel terminal 3 Network 4 _-1 , 4 _-2 , ... 4- _j , 4- _m customer terminal 11 Facility Member Data Storage Unit 12 Facility Member List Storage Unit 13 Customer Member Data Storage Unit

Claims (3)

The terminal device of the accommodation facility registers the facility name, the number of vacancies, the fee, and the event content in the accommodation facility information registration unit of the center server;
A customer terminal device making a desired reservation application using the reservation screen sent from the center server;
The transmission means of the center server sends a reservation application content from the customer terminal device to the terminal device of the reserved accommodation facility by e-mail;
The transmission means of the terminal device of the reserved accommodation facility responds to the reservation application content, and sends a reservation acceptance or rejection reply to the center server by e-mail.
The receiving means of the center server confirms the response contents of the reception or rejection from the terminal device of the reserved accommodation facility, and the transmission means of the center server indicates that the reservation requesting customer member terminal device has received or rejected Sending email
When the center server confirms the receipt, performing a process of reducing the number of vacancies from the accommodation facility registration unit;
The reservation method of the accommodations characterized by consisting of. The facility terminal device reads its registration information from the accommodation facility information registration unit of the center server;
Correcting the self-registration information read by the terminal device of the accommodation facility, and updating and registering in the accommodation facility information registration unit;
The reservation method of the accommodation facility of Claim 1 characterized by the above-mentioned. An accommodation facility reservation system in which an accommodation facility terminal device, a center management device, and a customer terminal device are connected on a network,
The center management device includes an accommodation facility information registration unit for registering a facility name, the number of vacancies, a charge, and an event content for each accommodation facility, and a center server that executes a management process. Means for transmitting the reservation application contents of the accommodation facility to the center server;
The facility terminal device has a means for inputting the facility name, the number of vacancies, a charge, and an event content in the facility information registration unit, and a reservation application transmitted from the customer terminal device via the center server. And a means for returning a response of acceptance or rejection to the center server,
The center server transmits a reservation application content transmitted from the customer terminal device to the reservation application facility terminal device, and receives or rejects an answer from the reservation application facility terminal device to the customer terminal device. An accommodation facility reservation system comprising: a return means; and a means for reducing the number of vacancies from the accommodation facility registration unit when a response from the reservation application facility terminal is received.

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