JP5479231B2 - Reservation processing device, reservation processing program, computer-readable recording medium, and reservation processing method - Google Patents

Reservation processing device, reservation processing program, computer-readable recording medium, and reservation processing method Download PDF

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JP5479231B2
JP5479231B2 JP2010125320A JP2010125320A JP5479231B2 JP 5479231 B2 JP5479231 B2 JP 5479231B2 JP 2010125320 A JP2010125320 A JP 2010125320A JP 2010125320 A JP2010125320 A JP 2010125320A JP 5479231 B2 JP5479231 B2 JP 5479231B2
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reservation
facility
store
information
terminal
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JP2011253261A (en
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未穂 坂下
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楽天株式会社
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Description

  The present invention relates to a technical field of a reservation processing apparatus or the like that can quickly establish a reservation for a facility that matches a condition specified by a user.

  2. Description of the Related Art Conventionally, a reservation system that receives a condition specified by a user on a user terminal via a communication line and reserves a facility such as a store that matches the condition is known. In Patent Document 1, the store information management system acquires a store list that satisfies the reservation condition received from the mobile terminal, and then whether there is a store that can be reserved in the store list or vacant seat information of each store Has been disclosed that sends a reservation list to a mobile terminal.

JP 2009-116424 A

  However, in the technique described in Patent Document 1, it is necessary to grasp the vacant seat information of each store in the reservation confirmation system. For that purpose, when a vacant seat management system is constructed by installing a terminal in each store, Cost burden may occur. In addition, when a person (for example, a store staff) confirms vacant seat information at each store included in the store list at the time when the store list described above is acquired, human judgment or operation intervenes. As a result, it may take a long time to make a reservation.

  The present invention has been made in view of the above points, and does not require a system for managing vacancy information of a facility such as a store, and can make a reservation quickly, a reservation processing apparatus, a reservation processing program, and a computer reading An object is to provide a possible recording medium and a reservation processing method.

  In order to solve the above problems, the invention according to claim 1 receives reservation condition information indicating a reservation condition of a reservation person for a facility and priority information indicating a priority order of the reservation person for the facility from a reservation terminal. Reservation condition information receiving means, reservation condition information transmitting means for transmitting the received reservation condition information all at once to facility terminals respectively corresponding to a plurality of reservation candidate facilities, and the transmitted reservation from the facility terminal Response information receiving means for receiving response information indicating that the reservation condition indicated by the condition information can be accepted, and the priority received by the reservation condition information receiving means when the response information receiving means receives the response information If it is determined that the priority order of the reservation candidate facilities corresponding to the facility terminal that is the transmission source of the response information is not lower than the predetermined order, the information of the response information A reservation processing apparatus comprising: a reservation facility determination unit that determines a reservation candidate facility corresponding to a facility terminal of a credential as a reservation facility; and a reservation establishment unit that establishes the reservation of the reservation facility by the reservation person. It is.

  According to the present invention, when the response information indicating that the response information is acceptable is received, the priority order of the reservation candidate facility that has transmitted the response information does not fall below the predetermined order (when the priority order is higher than the predetermined order). ), The reservation candidate facility that has transmitted the response information is determined as the reservation facility. Therefore, it is possible to quickly establish a reservation for a reservation candidate facility which is an acceptable reservation candidate facility and whose priority order designated by the reservation person does not fall below a predetermined order (is higher than a predetermined order).

  According to a second aspect of the present invention, in the reservation processing apparatus according to the first aspect, the reserved facility determining means sets the reserved facility within a predetermined time after the reserved condition information transmitting means transmits the reserved condition information. If it is not possible to determine, the reservation candidate facility with the highest priority among the reservation candidate facilities corresponding to the facility terminal that has transmitted response information indicating that it can be accepted within the predetermined time is determined as the reservation facility. It is characterized by.

  According to this invention, the reservation candidate facility with the highest priority designated by the reservation person among the reservation candidate facilities that have transmitted response information indicating that they can be accepted within a predetermined time can be quickly established. Can do.

  According to a third aspect of the present invention, in the reservation processing apparatus according to the first or second aspect, the reservation establishment means determines whether or not the predetermined amount can be collected from the reservation person based on the reservation person information regarding the reservation person. If the result of the determination is a determination result that the predetermined amount can be collected, a reservation is established.

  According to this invention, even when the reservation person does not use the reservation facility (for example, when the reservation is canceled), a predetermined amount (for example, money corresponding to the cancellation fee, points, etc.) is collected from the reservation person. The facility can accept reservations with peace of mind.

  According to a fourth aspect of the present invention, in the reservation processing apparatus according to any one of the first to third aspects, the reservation condition information receiving means is a designation indicating the plurality of reservation candidate facilities designated by the reservation person. The facility information and the priority information indicating the priorities of the reservation persons with respect to the plurality of reservation candidate facilities are further received from the reservation terminal, and the reservation condition information transmitting means is configured to receive the plurality of the plurality of facilities indicated by the received designated facility information. The received reservation condition information is transmitted to facility terminals respectively corresponding to the reservation candidate facilities.

  According to the present invention, since the reservation facility is determined from the reservation candidate facilities designated by the reservation person, the reservation person can narrow down the facilities determined as the reservation facility in advance and can apply for the reservation with confidence. it can.

  According to a fifth aspect of the present invention, in the reservation processing apparatus according to the fourth aspect, the search condition information indicating the search condition designated by the reservation person is received from the reservation terminal, and the search condition indicated by the search condition information is received. The system further comprises a list transmission unit that generates a list of facilities to be satisfied and transmits list information indicating the list to the reservation terminal, wherein the reservation condition information reception unit includes the plurality of the designations specified from the list by a reservation person The designated facility information indicating the reservation candidate facilities is received from the reservation terminal.

  According to this invention, a list of facilities that satisfy the search condition is transmitted to the reservation terminal by having the reservation person specify the search condition. Therefore, the reservation person can easily specify a reservation candidate facility from the list of facilities narrowed down based on the search condition.

  According to a sixth aspect of the present invention, in the reservation processing apparatus according to any one of the first to fifth aspects, when the reserved facility determining means determines a reserved facility, or the reservation establishing means establishes a reservation. In this case, the information processing apparatus further includes notification means for notifying information indicating that to the facility terminal that is the transmission destination of the reservation condition information by the reservation condition information transmission means.

  According to this invention, the staff of the facility that has received the reservation condition information can quickly recognize that another facility has been determined as a reservation facility or that a reservation has been made with another facility. Therefore, the staff of the facility can easily determine whether it is acceptable to receive the reservation condition information or whether response information should be transmitted.

  The invention according to claim 7 is the reservation processing apparatus according to any one of claims 1 to 6, wherein information indicating that the reservation establishment means has established a reservation when the reservation establishment means establishes the reservation, The reservation processing apparatus, further comprising: a reservation establishment notification means for notifying

  According to this invention, the reservation person can grasp early that the reservation with the reservation facility was established.

  The invention according to claim 8 is a reservation condition information receiving means for receiving, from a reservation terminal, reservation condition information indicating a reservation condition of a reservation person for the facility and priority information indicating a priority order of the reservation person for the facility. , To the facility terminal corresponding to each of the plurality of reservation candidate facilities, the reservation condition information transmitting means for transmitting the received reservation condition information, and the facility terminal can accept the reservation condition indicated by the transmitted reservation condition information Response information receiving means for receiving response information indicating that the response information is received, and when the response information receiving means receives the response information, the priority information received by the reservation condition information receiving means is referred to and the response information is transmitted. If it is determined that the priority of the reservation candidate facility corresponding to the original facility terminal does not fall below the predetermined order, the facility terminal corresponding to the transmission source of the response information Book facility determining means for determining a reservation candidate facilities as reserved facility, a reservation processing program for causing said reservation established means to establish a reservation of the reservation facilities by subscriber function as.

  The invention according to claim 9 is a reservation condition information receiving means for receiving, from a reservation terminal, reservation condition information indicating a reservation condition of a reservation person for a facility and priority information indicating a priority order of the reservation person for the facility. , To the facility terminal corresponding to each of the plurality of reservation candidate facilities, the reservation condition information transmitting means for transmitting the received reservation condition information, and the facility terminal can accept the reservation condition indicated by the transmitted reservation condition information Response information receiving means for receiving response information indicating that the response information is received, and when the response information receiving means receives the response information, the priority information received by the reservation condition information receiving means is referred to and the response information is transmitted. If it is determined that the priority of the reservation candidate facility corresponding to the original facility terminal does not fall below the predetermined order, the facility terminal corresponding to the transmission source of the response information Book facility determining means for determining a reservation candidate facilities as reserved facility, which is the reservation established means to establish a reservation of the reservation facilities by subscriber, a computer-readable recording medium recording the reservation processing program to function as a.

  The invention according to claim 10 is a reservation processing method executed by a computer, wherein reservation condition information indicating a reservation condition of a reservation person for a facility and priority information indicating a priority order of the reservation person for the facility are used for reservation. A step of receiving from the terminal; a step of transmitting the received reservation condition information to a facility terminal corresponding to each of a plurality of reservation candidate facilities; and a reservation condition indicated by the transmitted reservation condition information from the facility terminal Receiving response information indicating that acceptance is possible, and when receiving the response information, the received priority order information is referred to, and the reservation candidate facility corresponding to the facility terminal that is the destination of the response information If it is determined that the priority order of the system does not fall below the predetermined order, the reservation candidate facility corresponding to the facility terminal to which the response information is transmitted is set as the reservation facility. The method comprising constant, the steps to establish a reservation of the reservation facility by the subscriber is a reservation processing method characterized by comprising.

The invention according to claim 11 includes reservation condition information receiving means for receiving reservation condition information indicating a reservation condition of a reservation person for a facility, priority information indicating a priority order of a reservation person for the facility from a reservation terminal, and a plurality of Receiving condition information transmitting means for transmitting the received reservation condition information to facility terminals respectively corresponding to the reservation candidate facilities, and the facility terminal can accept the reservation conditions indicated by the transmitted reservation condition information. Response information receiving means for receiving response information indicating that the response information is present or unacceptable, and the received priority order when receiving the response information indicating that the response information receiving means is acceptable Referring to information, the response information corresponding to the transmitted facility terminal reservation candidate facilities end corresponding to the higher priority all reservation candidate facilities than the priority facilities If it is determined that the response information indicating that the response information indicating that it is unacceptable has been received, the reservation candidate facility corresponding to the facility terminal that has transmitted the response information indicating that the response is acceptable is determined as the reservation facility. A reservation processing apparatus comprising: a reservation facility determination unit; and a reservation establishment unit that establishes a reservation of the reservation facility by the reservation person.

  According to the present invention, when response information indicating that it is acceptable is received, a response indicating that it is not acceptable from all reservation candidate facilities having higher priority than the reservation candidate facility that has transmitted the response information. When the information has been received, the reservation candidate facility that has transmitted the response information is determined as the reservation facility. Therefore, it is possible to quickly establish a reservation for a reservation candidate facility with the highest priority designated by the reservation person among reservation candidate facilities that have not yet been determined to be unacceptable.

  According to the present invention, it is possible to quickly establish a reservation for a facility whose priority order designated by the reservation person is as high as possible.

It is a figure showing an example of outline composition of store reservation system S concerning this embodiment. 3 is a block diagram illustrating a schematic configuration example of a reservation management server 2. FIG. It is a figure which shows the structural example of the information registered into each database. It is a sequence diagram which shows the operation example at the time of the store reservation process of the store reservation system S. It is a sequence diagram which shows the operation example at the time of the store reservation process of the store reservation system S. It is a sequence diagram which shows the operation example at the time of the store reservation process of the store reservation system S. It is a sequence diagram which shows the operation example at the time of the store reservation process of the store reservation system S. It is a sequence diagram which shows the operation example at the time of the store reservation process of the store reservation system S.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, embodiment described below is embodiment at the time of applying this invention with respect to a store reservation system.

[1. Overview of store reservation system and functions]
First, the configuration and functional overview of the store reservation system S according to the present embodiment will be described with reference to FIG.

  FIG. 1 is a diagram illustrating an example of a schematic configuration of a store reservation system S according to the present embodiment.

  As shown in FIG. 1, the store reservation system S includes a user terminal 1 (an example of a “reservation terminal” in the present invention), a reservation management server 2 (an example of a “reservation processing device” in the present invention), and a store terminal. 3 (an example of a “facility terminal” of the present invention) and a payment management server 4. The reservation management server 2 can exchange data with the user terminal 1, the store terminal 3, and the payment management server 4 via the network NW (for example, using TCP / IP as a communication protocol). . The network NW is constructed by, for example, the Internet, a dedicated communication line (for example, a CATV (Community Antenna Television) line), a mobile communication network (including a base station), a gateway, and the like.

  The reservation management server 2 is a server that provides a store reservation site, and includes, for example, one or a plurality of server computers having functions such as a Web server, an application server, and a database server. A store reservation site is a site that provides a service for quickly establishing a store (especially a restaurant) under the conditions specified by the user.

  FIG. 2 is a block diagram illustrating a schematic configuration example of the reservation management server 2.

  As shown in FIG. 2, the reservation management server 2 is roughly composed of a communication unit 21, a storage unit 22, and a system control unit 23.

  The communication unit 21 is connected to the network NW and controls the communication state with the user terminal 1, the store terminal 3, the payment management server 4, and the like.

  The storage unit 22 includes, for example, a hard disk drive and stores an OS (Operating System), a server program (reservation processing program, etc.), and various data.

  The storage unit 22 includes a user database (DB) 221, a store DB 222, a reservation management DB 223, and the like.

  FIG. 3 is a diagram illustrating a configuration example of information registered in each database.

  In the user DB 221 shown in FIG. 3A, the user ID, password, name, gender, address, telephone number, mail address, and credit card information (card company, card number, User information such as card expiration date and card holder) is registered (stored) in association with each user. Member registration is performed, for example, through a member registration procedure screen provided by accessing the store reservation site from the user terminal 1, and a user ID is issued at that time.

  In the store DB 222 shown in FIG. 3B, store IDs, passwords, names, addresses, telephone numbers, e-mail addresses, genres, and business hours of stores (stores that can be reserved by the user) registered in the store reservation site. Store information such as regular holidays, the number of accommodated persons, the average usage amount, the URL of the home page, and usage is registered in association with each store. As the genre, for example, izakaya, ramen shop, Italian, French, Chinese food, Japanese food, yakiniku restaurant, soba restaurant, coffee shop, etc. are registered. As the usage, for example, “with friends”, “with lover”, “with colleagues in the company”, “entertainment”, “alone”, etc. are registered. Information registered in the store DB 222 is used when a user searches for a store to be reserved. Therefore, it is good also as registering useful information when a user searches a store besides the store information mentioned here. The store registration is performed, for example, through a store registration procedure screen provided by accessing the store reservation site from the store terminal 3, and the store ID is issued at that time.

  In the reservation management DB 223 shown in FIG. 3C, the reservation ID for identifying the established reservation, the user ID of the user who made the reservation, the store ID of the store that received the reservation, the reservation time, the number of reservations, etc. are established. Reservation information related to the reservation is registered. The reservation information is registered when a reservation is made on the store reservation site, and a reservation ID is issued at that time.

  The system control unit 23 includes a CPU (Central Processing Unit) 23a, a ROM (Read Only Memory) 23b, a RAM (Random Access Memory) 23c, and the like. In the system control unit 23, the CPU 23a reads out and executes the server program stored in the ROM 23b or the storage unit 22, so that the reservation condition information receiving unit, the reservation condition information transmitting unit, the response information receiving unit, the reservation information of the present invention It functions as a facility determination unit, a reservation establishment unit, a list transmission unit, a notification unit, a reservation establishment notification unit, and the like, and performs processing described later.

  The user terminal 1 is a terminal used when a user reserves a store through a store reservation site. Although not shown, the user terminal 1 includes, for example, a control unit having a CPU, RAM, ROM, etc., a storage unit having a flash memory, etc., a communication unit for communicating with the reservation management server 2 and the like, An operation unit operated by the user, and a display unit that displays various screens (for example, Web pages) and e-mail (hereinafter referred to as “mail”) provided from the reservation management server 2 are provided. For example, a mobile phone, a PDA (Personal Digital Assistant), a portable game machine, a PC (Personal Computer), or the like can be applied to the user terminal 1. In FIG. 1, only one user terminal 1 is shown, but a plurality of user terminals 1 can access the reservation management server 2.

  The store terminal 3 is a terminal used when the store staff performs various processes related to accepting reservations. Although not shown, the store terminal 3 includes, for example, a system control unit having a CPU, a RAM, a ROM, etc., a storage unit having a hard disk drive, etc., and a communication unit for communicating with the reservation management server 2 etc. And an operation unit operated by staff of the store, and various screens (for example, Web pages) provided from the reservation management server 2 and a display unit for displaying mail. For example, a PC, a mobile phone, a PDA, a portable game machine, or the like can be applied to the store terminal 3. In FIG. 1, only one store terminal 3 is shown, but store terminals 3 for stores registered in the store DB 222 are connected to the network NW.

  Based on the credit card information received from the reservation management server 1, the payment management server 4 performs credit approval processing for a predetermined amount of money (for example, an amount equivalent to the cancellation fee, a part of the reservation store usage fee) from the reservation person. And a function of returning the processing result to the reservation management server 1. Although not shown, the settlement management server 4 is, for example, a communication unit for performing communication between a system control unit having a CPU, RAM, ROM, etc., a storage unit having a hard disk drive, etc., and the reservation management server 2 etc. And. Various DBs used for credit approval processing and the like are constructed in the storage unit. In FIG. 1, only one payment management server 4 is shown, but a payment management server 4 is provided for each card company that can be used in the store reservation system S.

[2. Store reservation processing in store reservation system S]
Next, store reservation processing in the store reservation system S will be described with reference to FIGS. 4 and 5. 4 and 5 are sequence diagrams showing an operation example of the store reservation system S during the store reservation process. Here, in order to simplify the description, a case where only one user terminal 1 is accessing the store reservation site will be described. 4 and 5 is started when a login process to the store reservation site is performed between the user terminal 1 and the reservation management server 2.

  When the login process is completed, as shown in FIG. 4, the system control unit 23 of the reservation management server 2 transmits store search screen display data to the user terminal 1 (step S1). On the other hand, the system control unit of the user terminal 1 displays the store search screen on its own display unit based on the received store search screen display data (step S2). On the store search screen, store search conditions for narrowing down stores to be reserved by the user of the user terminal 1 from stores registered in the store reservation system S can be input. For example, store search conditions such as an area, genre, business hours, etc. (including information registered as store information in the store DB 222 can be included in the search conditions) including the address of the store to be reserved are input. Can be done. Moreover, you may enable it to input the conditions of a store near the user's present location (for example, within 300 m) as a store search condition.

  When the input of the store search condition by the user is completed on the store search screen, the system control unit of the user terminal 1 transmits a store search request including store search condition information indicating the input store search condition to the reservation management server 2 ( Step S3). When the store search condition includes a condition of a store near the current location, current location information acquired by a GPS (Global Positioning System) receiver included in the user terminal 1 is also transmitted (user terminal) If 1 does not have a GPS receiver, ask the user to enter current location information). On the other hand, the system control unit 23 of the reservation management server 2 performs a store search process based on the store search condition indicated by the store search condition information included in the received store search request (step S4). Specifically, the system control unit 23 searches for stores that satisfy the store search condition from stores registered in the store DB 222, and creates a store list based on the search result. In addition, the system control part 23 searches the shop which exists in the predetermined range from the point which current position information shows, when the present position information mentioned above is received. At this time, store information can be arranged in the store list in the order from the current location.

  Next, the system control unit 23 of the reservation management server 2 transmits store list screen display data for displaying a store list screen corresponding to the created store list to the user terminal 1 (step S5). On the other hand, the system control unit of the user terminal 1 displays the store list screen on its own display unit based on the received store list screen display data (step S6).

  On the store list screen, a list of stores satisfying the store search condition input by the user on the store search screen is displayed together with the store information. On the store list screen, the user selects a plurality of stores that he / she wants to make a reservation from among the stores in the list and specifies the priority order (for example, “ "Please select 5 stores and specify the priority of the selected store"). In the store list screen, reservation conditions (for example, the number of reservations, reservation time (for example, 7:00 pm), use time (for example, 3 hours)) for the store to be reserved can be input. .

  When the input by the user is completed on the store list screen, the system control unit of the user terminal 1 stores store selection information indicating a plurality of selected stores, priority information indicating a specified priority, and reservation indicating reservation conditions. A reservation request including the condition information is transmitted to the reservation management server 2 (step S7). On the other hand, the system control unit 23 of the reservation management server 2 stores the priority order information included in the received reservation request in the storage unit 22, and stores the mail address of each store indicated by the store selection information from the store DB 222. Obtaining and receiving an e-mail confirming the reservation condition indicated by the reservation condition information included in the reservation request is sent to the e-mail address (step S8). In addition, the URL indicating the location of the response screen display data is written in the acceptance confirmation mail. When the store staff can accept the URL, the response screen is displayed by accessing this URL, and is provided on the response screen. It is possible to respond that acceptance is possible by pressing the acceptance button. At this time, if the receipt confirmation e-mail indicates that a credit limit of a predetermined amount (for example, the amount equivalent to the cancellation fee) is secured before the reservation is made, the store staff will make a decision that it can be accepted with confidence. Can do. In FIG. 4, it is shown that an acceptance confirmation mail is transmitted to one store terminal 3, but store terminals 3 corresponding to a plurality of stores selected by the user (that is, a plurality of store terminals). An acceptance confirmation email is sent to all at once.

  Moving to FIG. 5, when the store staff confirms the acceptance confirmation mail at the store terminal 3, the store staff confirms whether or not the acceptance under the reservation conditions described in the email is possible. If it can be accepted, a response screen is displayed based on the URL written in the mail, and an acceptable button on the response screen is pressed. When this input is completed, the system control unit of the store terminal 3 transmits response information (acceptable) to the reservation management server 2 (step S9).

  On the other hand, the system control unit 23 of the reservation management server 2 waits for reception of response information (acceptable) after the process of step S8. Then, when response information (acceptable) is received from any store terminal 3 that is the transmission destination of the acceptance confirmation mail, it is determined whether or not the reservation status is “undecided” (step S10). The reservation status is “undecided” when the reservation store has not been determined, and is updated to “predetermined time” when the predetermined time has elapsed, and “determined” when the reservation store is determined. It has been done. That is, the reservation status is “undecided” at the time when the acceptance confirmation mail is transmitted to each store terminal 3.

  If the system control unit 23 of the reservation management server 2 determines that the reservation status is not “undecided” (step S10: NO), the system control unit 23 makes a reservation to the store terminal 3 that has transmitted the response information (acceptable). Reservation failure information indicating that is not established (or that the predetermined time has already passed, that the reservation facility has been determined to another store) is transmitted (step S11). In addition, as a response that the acceptable button on the response screen described above has been pressed by the store staff, reservation unsuccessful screen display data that is an example of reservation unsuccessful information is transmitted, and the reservation unsuccessful screen is displayed on the display unit of the store terminal 3. It may be displayed.

  On the other hand, if the system control unit 23 determines that the reservation status is “undecided” (step S10: YES), the store ID of the store corresponding to the store terminal 3 that has transmitted the response information (acceptable). Is stored in the storage unit 22 (step S12). Each process shown in FIG. 5 is performed each time response information (acceptable) is received until it is determined in step S13 in FIG. 6 that the predetermined time has elapsed.

  Further, the system control unit 23 measures time from the time point when the process of step S8 (see FIG. 4) is performed, and determines whether or not a predetermined time (for example, 3 minutes) has elapsed (FIG. 6). Step S13). The length of the predetermined time may be set in advance by the administrator of the reservation management server 2 or may be specified by the user. If it is determined that the predetermined time has not elapsed (step S13: NO), the system control unit 23 continues to wait for reception of response information (acceptable) (see FIG. 5). If the system control unit 23 determines that the predetermined time has elapsed (step S13: YES), the system control unit 23 stores the reservation request from the user terminal 1 (see step S7 in FIG. 4) in the storage unit 22. The store with the highest priority among the stores corresponding to the store ID stored in step S12 (that is, the store that has transmitted the response information (acceptable)) is referred to with reference to the priority indicated by the priority information. It is determined as a reserved store (step S14). Next, the system control unit 23 updates the reservation status from “undecided” to “decided” (step S15).

  As described above, the system control unit 23 transmits the acceptance confirmation mail to the store terminal 3 and then the priority specified by the user among the stores of the store terminal 3 that has transmitted the response information (acceptable) within a predetermined time. The store with the highest ranking is determined as the reserved store. In addition, when the system control unit 23 determines the reserved store, the reservation is not established for the store terminal 3 that has transmitted the response information (acceptable) and has not transmitted the reservation unsuccessful information. Information may be transmitted. Thereby, the staff of the store that has transmitted the response information (acceptable) can recognize that the store has not made a reservation.

  When the process of step S15 is completed, the process returns to FIG. 4, and the system control unit 23 of the reservation management server 2 performs a credit line securing process in cooperation with the payment management server 4 (not shown in FIG. 4) (step S16). . Specifically, first, the system control unit 23 of the reservation management server 2 obtains the credit card information of the user acquired from the user DB 221 and the credit request amount (for example, the cancellation fee generated when the reservation person cancels the reservation). By sending information indicating the equivalent amount) to the settlement management server 4, an inquiry is made as to whether or not credit is possible. On the other hand, the system control unit of the payment management server 4 performs a credit approval process (a process for checking the validity and available amount of the credit card with reference to the DB). At this time, the system control unit of the payment management server 4 determines that the credit card is valid and the credit request amount is equal to or less than the usable amount, and determines that the credit is possible. It is determined that credit is not possible. When the system control unit of the settlement management server 4 determines that credit is possible, it performs credit securing information indicating that credit is possible after performing a process for securing a credit request amount (DB update or the like). It transmits to the reservation management server 2. On the other hand, when it is determined that the credit is not possible, the credit failure information indicating that the credit is not possible is transmitted to the reservation management server 2.

  When the system control unit 23 of the reservation management server 2 receives the above-mentioned credit disapproval information from the settlement management server 4, the system control unit 23 performs a store reservation process on the user terminal 1 and the store terminal 3 to the effect that credit is not possible. A notification indicating the end is made, and the store reservation process is ended. On the other hand, when receiving the creditable information described above from the payment management server 4, the system control unit 23 transmits reservation confirmation screen display data to the user terminal 1 (step S17). The reservation confirmation screen display data is display data for displaying a reservation confirmation screen for confirming to the user whether or not the reservation with the reservation store determined in step S14 (see FIG. 5) can be established. On the reservation confirmation screen, the user may be notified that a cancellation fee will be collected when the reservation is canceled.

  On the other hand, the system control unit of the user terminal 1 displays the reservation confirmation screen on its own display unit based on the received reservation confirmation screen display data (step S18). The user can approve the establishment of the reservation with the reservation store by pressing the approval button in the reservation confirmation screen. When the approval button is pressed, the system control unit of the user terminal 1 transmits approval information indicating that the user has approved the reservation with the reservation store to the reservation management server 2 (step S19). . Since the reserved store is one of the stores designated (selected) by the user, the procedure for requesting the user to approve the reservation (steps S17 to S19) may be omitted and the reservation may be immediately established.

  When receiving the approval information, the system control unit 23 of the reservation management server 2 performs a reservation establishment process (step S20). Specifically, a new reservation ID is issued and registered in the reservation management DB 223 in association with the user ID of the user, the store ID of the reserved store, the number of reservations, and the reservation time. Next, the system control unit 23 transmits reservation establishment information (for example, information relating to the user, information relating to the reservation store, etc.) indicating that the reservation has been established to the user terminal 1 and the store terminal 3 corresponding to the reservation store. (Step S21A, Step S21B), the store reservation process is terminated.

  As described above, according to the above embodiment, the system control unit 23 of the reservation management server 2 receives the reservation condition information indicating the user's reservation condition for the store and the priority information indicating the user's priority order for the store. The received reservation condition information is transmitted from the terminal 1 to the store terminals 3 respectively corresponding to a plurality of stores. And it is a store corresponding to the store terminal 3 that has transmitted response information (acceptable) indicating that it can be accepted by the reservation condition indicated by the reservation condition information within a predetermined time, and the priority indicated by the priority information The store with the highest value is determined as the reserved store, and the reservation with the user is established.

  According to the reservation management server 2, a store corresponding to a store terminal that has transmitted response information (acceptable) within a predetermined time from a plurality of stores that have received the reservation condition information, The store with the highest is determined as the reserved store. Therefore, since it is expected that response information (acceptable) will be transmitted from the store that wants to make a reservation as soon as possible, it is possible to reduce the time until the reservation store is decided and to make a reservation quickly. Can do. In addition, it is possible to make a reservation for a store having a high priority of the reservation person. Note that the greater the number of destination store terminals 3 to which the reservation condition information is transmitted, the higher the possibility that response information (acceptable) will be transmitted earlier.

  In addition, the system control unit 23 of the reservation management server 2 determines whether or not a predetermined amount (for example, money equivalent to a cancellation fee) can be collected from the user's credit card information (“reserver information” of the present invention). In the case where the result of the credit approval process performed based on (example) is a determination result that the predetermined amount can be collected, the reservation is established. Thereby, even when the store reserved by the user is not used (for example, when the reservation is cancelled), the predetermined amount can be collected from the user, so the store can accept the reservation with peace of mind. The predetermined amount collected from the user may be, for example, a system usage fee of the store reservation system S (equivalent amount of usage fee collected by the store reservation system S from the store). Further, if the store usage fee is “unit price × number of people × time”, it may be a part thereof (for example, the amount equivalent to the usage fee for the first one hour), or the facility usage fee may be a fixed amount. The full amount is acceptable.

  The system control unit 23 of the reservation management server 2 also stores store selection information (an example of “selected facility information” in the present invention) indicating a plurality of stores designated (selected) by the user, and a reservation person for the plurality of stores. Is received from the user terminal 1 and reservation condition information is transmitted to the store terminals 3 respectively corresponding to the plurality of stores indicated by the received store selection information. Thereby, since the reservation store is determined from the stores designated (selected) by the user, the user can narrow down the stores determined as the reservation store in advance, and can apply for the reservation with confidence.

  Further, the system control unit 23 of the reservation management server 2 stores store search condition information (“search condition information” of the present invention) indicating store search conditions (an example of “search conditions” of the present invention) specified by the user from the user terminal 1. 1) is generated, a store list that satisfies the store search condition indicated by the store search condition information is generated, and the store list is transmitted to the user terminal 1. The system control unit 23 of the reservation management server 2 receives store selection information indicating a plurality of stores designated (selected) from the store list by the user from the user terminal 1. Thereby, the list of stores satisfying the store search condition is transmitted to the user terminal 1 by having the user specify the store search conditions. Therefore, the user can easily select a store (an example of the “reservation candidate facility” in the present invention) as a transmission destination of the reservation condition information from the list of stores narrowed down based on the store search condition.

  In step S9 described above, the system control unit 23 of the reservation management server 2 sets the priority of the user for the store corresponding to the store terminal 3 that has transmitted the response information (acceptable) to a predetermined order (for example, 1st place). If it is determined that it does not fall below the third place), the store corresponding to the store terminal 3 that has transmitted this response information (acceptable) may be immediately determined as a reserved store. According to this configuration, when the response information (acceptable) is received, if the priority of the store that has transmitted the response information does not fall below a predetermined rank (when the priority is higher than the predetermined rank), the response information The store that has transmitted (acceptable) is immediately determined as a reservation facility. Therefore, it is possible to quickly establish a reservation for a store that is acceptable and whose priority order designated by the reservation person does not fall below a predetermined order (that is, a predetermined order or higher).

  In addition, when the reservation store is determined in step S14 or when the reservation is established in step S20, information indicating that (that is, the reservation store is determined or the reservation is established) It is good also as notifying with respect to the store terminal 3 (especially store terminal 3 which has not transmitted response information) to which reservation condition information was transmitted. Thereby, the staff of the store that has received the reservation condition information can quickly grasp that another store has been determined as a reserved store or that a reservation with another store has been established. Therefore, the store staff can easily determine whether to accept the reservation condition information, whether to accept it, or whether to send response information (acceptable). In other words, store staff do not have to do unnecessary work. In this case, items related to the reservation request received from the user terminal 1 (for example, reservation request identification information, user ID, store ID of the selected store, reservation time, number of reservations, status information) are stored in a predetermined storage unit. (For example, the reservation management DB 223) may be temporarily stored.

  In addition, an option for selecting a store on the reservation management server 2 side is prepared in case the user cannot select a plurality of stores in the above step S6 (for example, when there is a large number of stores in the list and hesitates). It is good also as providing. When this option is selected by the user, the system control unit 23 of the reservation management server 2 automatically selects a store satisfying a predetermined condition from the stores in the list. For example, select 5 stores in the order from the user's current location, or select stores with a large number of past reservations established (may be for the user or for all users registered as members). To do.

  In addition, the timing for performing the credit line securing process (step S16) is only required to confirm that the amount equivalent to the cancellation fee can be collected when the reservation is canceled before the reservation is established. It may be performed after the determination, or may be performed at the time of login, for example.

  Also, instead of the credit frame information using credit card information (step S16), financial institution information (an example of “reserver information” of the present invention) such as a user account number is registered in the user DB 221 as user information. In addition, a predetermined amount (for example, an amount equivalent to a cancellation fee) may be withdrawn from the corresponding account before the reservation is established, and the amount withdrawn when the service is used at the reservation store may be refunded. If the user has points that can be converted into money and used on the Internet, point-related information such as the account number of the points (an example of “reserver information” of the present invention) is stored in the user DB 221. In order to withdraw the specified number of points (for example, the amount equivalent to the cancellation fee) from the relevant point account before making the reservation, and return the points when the service is used at the reservation store. Also good.

  Moreover, in this embodiment, although the user terminal 1 becomes a structure which acquires a shop list based on the shop search condition which the user input after the login process, for example, the list of the shops which a user often uses beforehand May be registered in the reservation management server 2, and after the login process, the user may select a plurality of stores (stores that transmit reservation conditions) that the user desires to reserve from the list. Thereby, the user can save the trouble of inputting store search conditions.

  In the present embodiment, the system control unit 23 of the reservation management server 2 asks the user to select a store to which the acceptance confirmation mail is to be transmitted from the store list, and store selection information indicating the selected store. However, for example, the user may use a condition such as “all stores that satisfy the set search conditions” or “all stores that are in the specified genre and have been previously selected as favorite stores”. Information indicating the designated store (an example of “designated facility information” of the present invention) may be received, and an acceptance confirmation email may be transmitted to the store terminal 3 corresponding to the store designated by the user.

  In the present embodiment, a store (particularly a restaurant) has been described as an example of the facility of the present invention. However, the present invention is not limited to a store, and can be applied to any facility (for example, a karaoke store or a parking lot).

  Further, in this embodiment, when the store staff sends response information (acceptable) to the reservation management server 2, the response screen display data is accessed from the URL written in the acceptance confirmation mail, and the response screen is displayed. However, the response information (acceptable) may be transmitted simply by returning an acceptance confirmation mail to the reservation management server 2. In addition, a parameter for identifying the store (for example, a character string obtained by encrypting the store ID) is added to the URL, and the acceptable information is transmitted by accessing the link destination corresponding to the URL. It is good.

[3. Modified example]
Next, a modified example of the store reservation process in the store reservation system S described above will be described. In this modification, the store having the highest user priority among the reservation candidate stores that have not yet been determined to be unacceptable is determined as the reserved store. Specifically, from the store to which the acceptance confirmation email is sent, if it is acceptable at the store, response information (acceptable) indicating that it is acceptable is received. In some cases, response information (unacceptable) indicating that it is unacceptable is received. Then, the reservation management server 2 refers to the priority specified by the user for the store of the transmission source when receiving the response information (acceptable), and if the priority is first, the store is immediately determined as the reserved store. To do. If the priority is not first, check whether response information (unacceptable) has been received from all stores with higher priority than the store, and if received, reserve the store Decide on a store. Further, if the reservation store cannot be determined within a predetermined time by these processes, the store having the highest priority among the stores that have transmitted response information (acceptable) until then is determined as the reservation store. Hereinafter, this modification will be described in detail mainly with reference to FIGS.

  The sequence diagrams shown in FIGS. 7 and 8 are processing examples of the characteristic part in the present modification, and show processing examples between step S8 and step S16 in FIG. Since steps S1 to S8 and steps S16 to S21 (steps S21A and S21B) in FIG. 4 have already been described in the above-described embodiment, only the portions related to this modification will be described here. Omitted.

  In this modification, the response screen displayed by accessing the URL written in the acceptance confirmation mail (see step S8 in FIG. 4) transmitted from the reservation management server 2 can be accepted at the store. An acceptable button to be pressed and a non-acceptable button to be pressed when reception at the store is impossible are provided. When the store staff confirms the acceptance confirmation e-mail at the store terminal 3, the store staff confirms whether or not it is possible to accept the reservation conditions written in the e-mail. Next, after the response screen is displayed on the display unit, if acceptance is possible, the response screen acceptable button is pressed. On the other hand, if acceptance is not possible, the response screen acceptance impossible button Press. When this input is completed, the system control unit of the store terminal 3 transmits response information (acceptable) or response information (unacceptable) to the reservation management server 2 (step S31).

  On the other hand, the system control unit 23 of the reservation management server 2 waits for reception of response information (acceptable) or response information (unacceptable) after transmission of an acceptance confirmation mail (see step S8 in FIG. 4). ing. Then, when response information is received from any store terminal 3 that is the destination of the acceptance confirmation mail, it is determined whether or not the reservation status is “undecided” (step S32).

  When the system control unit 23 of the reservation management server 2 determines that the reservation status is not “undecided” (step S32: NO), the reservation is not established for the store terminal 3 that has transmitted the response information. Reservation failure information indicating that the predetermined time has elapsed (or that the reservation facility has already been determined for another store) is transmitted (step S33). Note that the reservation failure information may not be transmitted to the store terminal 3 that has transmitted the response information (unacceptable). On the other hand, when it is determined that the reservation status is “undecided” (step S32: YES), the system control unit 23 determines whether it is response information (acceptable) received. (Step S34).

  When the system control unit 23 determines that the received response information (acceptable) is not received (that is, when the response information (unacceptable) is received) (step S34: NO), the response information (accepted) The store ID of the store corresponding to the store terminal 3 that has transmitted (impossible) is registered in the unacceptable store list (step S35), and reception of response information is awaited. On the other hand, if it is determined that the received response information (acceptable) is received (step S34: YES), the system control unit 23 then sends the response information (acceptable) to the store terminal 3 that has transmitted the response information. It is determined whether or not the priority of the user for the corresponding store is first (step S36). The unacceptable store list may be managed on the memory of the reservation management server 2 or may be stored in a predetermined storage device (for example, the reservation management DB 223).

  If the system control unit 23 determines that the priority is the first place (step S36: YES), the store corresponding to the store terminal 3 that has transmitted this response information (acceptable) is immediately determined as the reserved store. Then, the reservation status is updated to “determined” (step S40). On the other hand, if the system control unit 23 determines that the priority order is not the first place (step S36: NO), all stores having a higher priority order than the relevant store are included in the above-described unacceptable store list ( It is determined whether or not it is already registered (see step S35).

  If the system control unit 23 determines that it has not been registered in the unacceptable store list (step S37: NO), the store ID of the store corresponding to the store terminal 3 that has transmitted the response information (acceptable) is set. Register in the acceptable store list (step S38), and wait for reception of response information. On the other hand, when it is determined that the system control unit 23 has already been registered in the unacceptable store list (step S37: YES), the store corresponding to the store terminal 3 that has transmitted the response information (acceptable) is reserved. The store is determined (step S39), and then the reservation status is updated to “determined” (step S40). The acceptable store list may be managed on the memory of the reservation management server 2, or may be stored in a predetermined storage device (for example, the reservation management DB 223).

  On the other hand, the system control unit 23 measures time from the time when the acceptance confirmation mail is transmitted (see step S8 in FIG. 4), and determines whether or not a predetermined time (for example, 3 minutes) has elapsed. (Step S41 in FIG. 8). The length of the predetermined time may be set in advance by the administrator of the reservation management server 2 or may be specified by the user. If it is determined that the predetermined time has not elapsed (step S41: NO), the system control unit 23 continues to wait for reception of response information. If the system control unit 23 determines that the predetermined time has elapsed (step S41: YES), the system control unit 23 updates the reservation status to “predetermined time has elapsed” and also accepts a store list (see step S38 in FIG. 7). ) Among the stores corresponding to the store IDs registered in (i.e. stores that have transmitted response information (acceptable) within a predetermined time), the store with the highest priority is determined as the reserved store (step S42). The reservation status is updated to “determined” (S43). When no store ID is registered in the acceptable store list, the predetermined time may be extended without updating the reservation status to “elapsed predetermined time”. In addition, when the system control unit 23 determines the reserved store, the reservation is not established for the store terminal 3 that has transmitted the response information (acceptable) and has not transmitted the reservation unsuccessful information. Information may be transmitted.

  When the system control unit 23 ends the process of step S40 or S43, the process proceeds to step S16 of FIG. Step S16 and subsequent steps are as described above.

  As described above, in the present modification, when the system control unit 23 of the reservation management server 2 receives the response information (acceptable), the priority control information is referred to and the response information (acceptable) is transmitted. If it is determined that the priority of the store corresponding to the store terminal 3 is first, or all stores with higher priority than the store corresponding to the store terminal 3 that sent the response information (acceptable) are supported. If it is determined that the response information (unacceptable) has been received from the store terminal 3 to be received (store ID is registered in the unacceptable store list), the response information (acceptable) has been transmitted. A store corresponding to the store terminal 3 is determined as a reserved store, and a reservation with the user is established. As a result, it is possible to quickly establish a reservation of a store having the highest priority specified by the reservation person among stores that have not yet been determined to be unacceptable.

  Moreover, in this modification, when the system control part 23 of the reservation management server 2 cannot determine a reservation store within the predetermined time after transmitting the acceptance confirmation mail, the response information (acceptable) within the predetermined time. Among the stores corresponding to the store terminal 3 that transmitted the message, the store having the highest priority is determined as the reserved store. Thereby, it is possible to quickly establish a reservation for a store that has transmitted response information (acceptable) within a predetermined time and has a high priority specified by the user.

  In addition, in this modification, the priority of the user with respect to the store corresponding to the store terminal 3 to which the system control unit 23 of the reservation management server 2 has transmitted the response information (acceptable) is set in step S36 described above. When it is determined that it does not fall below a predetermined rank (for example, third place), the store corresponding to the store terminal 3 that has transmitted this response information (acceptable) is determined as a reserved store (step S39). good. According to this configuration, when response information (acceptable) is received, if the priority of the store that has transmitted the response information does not fall below a predetermined rank (when the priority is higher than the predetermined rank), the response A store that has transmitted information (acceptable) is determined as a reservation facility. Therefore, it is possible to quickly establish a reservation for a store that is acceptable and whose priority order designated by the reservation person does not fall below a predetermined order (that is, a predetermined order or higher).

  Further, after registering the store ID of the store corresponding to the store terminal 3 that has transmitted the response information (unacceptable) in step S35 described above, it is still determined that it cannot be accepted. It is determined whether or not the store with the highest priority among the stores that have not been registered (stores in which all stores with higher priority are registered in the unacceptable store list) is registered in the acceptable store list. If the corresponding store is registered, the store may be determined as a reserved store (step S39). According to this configuration, it is possible to quickly establish a reservation of a store having the highest priority specified by the reservation person among stores that have not yet been determined to be unacceptable.

DESCRIPTION OF SYMBOLS 1 User terminal 2 Reservation management server 21 Communication part 22 Storage part 23 System control part 3 Store terminal 4 Payment management server NW Network S Store reservation system

Claims (11)

  1. Reservation condition information indicating the reservation conditions of the reservation person for the facility, and reservation condition information receiving means for receiving priority information indicating the priority of the reservation person for the facility from the reservation terminal;
    Reservation condition information transmitting means for simultaneously transmitting the received reservation condition information to each facility terminal respectively corresponding to a plurality of reservation candidate facilities;
    Response information receiving means for receiving response information indicating that it is possible to accept the reservation condition indicated by the transmitted reservation condition information from the facility terminal;
    When the response information receiving means receives the response information, the priority order information received by the reservation condition information receiving means is referred to, and the priority order of the reservation candidate facilities corresponding to the facility terminal that is the source of the response information is predetermined. If it is determined that it does not fall below the ranking, a reserved facility determining means for determining a reservation candidate facility corresponding to the facility terminal that is the transmission source of the response information as a reserved facility;
    Reservation establishment means for establishing the reservation of the reservation facility by the reservation person;
    A reservation processing apparatus comprising:
  2. The reservation processing apparatus according to claim 1,
    The reservation facility determining means, when the reservation condition information transmitting means cannot determine the reserved facility within a predetermined time after transmitting the reservation condition information, indicates response information indicating that the reservation facility information can be accepted within the predetermined time A reservation processing apparatus that determines a reservation candidate facility having the highest priority among the reservation candidate facilities corresponding to the facility terminal that has transmitted the message as a reservation facility.
  3. In the reservation processing apparatus according to claim 1 or 2,
    In the case where the result of the determination made based on the reservation information regarding the reservation person is whether or not the predetermined amount can be collected, whether or not the reservation establishment means can collect the predetermined amount from the reservation person, A reservation processing apparatus characterized by establishing a reservation.
  4. In the reservation processing apparatus according to any one of claims 1 to 3,
    The reservation condition information receiving means receives the designated facility information indicating the plurality of reservation candidate facilities designated by the reservation person and the priority information indicating the priority order of the reservation person with respect to the plurality of reservation candidate facilities. Receive further from
    The reservation condition information transmitting means transmits the received reservation condition information to facility terminals respectively corresponding to the plurality of reservation candidate facilities indicated by the received designated facility information.
  5. In the reservation processing apparatus according to claim 4,
    The search condition information indicating the search condition specified by the reservation person is received from the reservation terminal, a list of facilities satisfying the search condition indicated by the search condition information is generated, and the list information indicating the list is transmitted to the reservation terminal. A list transmission means for transmitting to the network;
    The reservation processing information receiving means receives, from the reservation terminal, designated facility information indicating the plurality of reservation candidate facilities designated from the list by a reservation person.
  6. In the reservation processing apparatus according to any one of claims 1 to 5,
    When the reservation facility determination unit determines a reservation facility, or when the reservation establishment unit establishes a reservation, information indicating that fact is used as the facility of the transmission destination of the reservation condition information by the reservation condition information transmission unit A reservation processing apparatus, further comprising notification means for notifying a terminal.
  7. In the reservation processing apparatus according to any one of claims 1 to 6,
    A reservation processing apparatus, further comprising: a reservation establishment notification means for notifying the reservation terminal of information indicating that the reservation establishment means has established a reservation.
  8. Computer
    Reservation condition information receiving means for receiving, from the reservation terminal, reservation condition information indicating a reservation condition of a reservation person for the facility and priority information indicating a priority order of the reservation person for the facility;
    Reservation condition information transmitting means for transmitting the received reservation condition information to facility terminals respectively corresponding to a plurality of reservation candidate facilities;
    Response information receiving means for receiving response information indicating that acceptance by the reservation condition indicated by the transmitted reservation condition information is possible from the facility terminal;
    When the response information receiving means receives the response information, the priority order information received by the reservation condition information receiving means is referred to, and the priority order of the reservation candidate facilities corresponding to the facility terminal that sent the response information is predetermined. Reservation facility determination means for determining a reservation candidate facility corresponding to the facility terminal that is the transmission source of the response information as a reservation facility,
    Reservation establishment means for establishing a reservation of the reservation facility by the reservation person;
    Reservation processing program characterized by functioning as
  9. Computer
    Reservation condition information receiving means for receiving, from the reservation terminal, reservation condition information indicating a reservation condition of a reservation person for the facility and priority information indicating a priority order of the reservation person for the facility;
    Reservation condition information transmitting means for transmitting the received reservation condition information to facility terminals respectively corresponding to a plurality of reservation candidate facilities;
    Response information receiving means for receiving response information indicating that acceptance by the reservation condition indicated by the transmitted reservation condition information is possible from the facility terminal;
    When the response information receiving means receives the response information, the priority order information received by the reservation condition information receiving means is referred to, and the priority order of the reservation candidate facilities corresponding to the facility terminal that sent the response information is predetermined. Reservation facility determination means for determining a reservation candidate facility corresponding to the facility terminal that is the transmission source of the response information as a reservation facility,
    Reservation establishment means for establishing a reservation of the reservation facility by the reservation person;
    The computer-readable recording medium which recorded the reservation processing program made to function as.
  10. A reservation processing method executed by a computer,
    Receiving reservation condition information indicating a reservation condition of a reservation person for the facility, and priority information indicating a priority order of the reservation person for the facility from the reservation terminal;
    Transmitting the received reservation condition information to facility terminals respectively corresponding to a plurality of reservation candidate facilities;
    From the facility terminal, receiving response information indicating that acceptance by the reservation condition indicated by the transmitted reservation condition information is possible;
    When the response information is received, the received priority order information is referred to, and when it is determined that the priority order of the reservation candidate facilities corresponding to the facility terminal to which the response information is transmitted does not fall below a predetermined order Determining a reservation candidate facility corresponding to the facility terminal to which the response information is transmitted as a reservation facility;
    Establishing a reservation of the reservation facility by the reservation person;
    The reservation processing method characterized by including.
  11. Reservation condition information indicating the reservation conditions of the reservation person for the facility, and reservation condition information receiving means for receiving priority information indicating the priority of the reservation person for the facility from the reservation terminal;
    Reservation condition information transmitting means for transmitting the received reservation condition information to facility terminals respectively corresponding to a plurality of reservation candidate facilities;
    Response information receiving means for receiving response information indicating that the facility terminal can accept the reservation condition indicated by the transmitted reservation condition information, or that the acceptance is impossible.
    When response information indicating that the response information receiving means is acceptable is received, the received priority information is referred to, and priority is given to the priority order of the reservation candidate facilities corresponding to the facility terminal that transmitted the response information. If it is determined that the response information indicating that it is not acceptable from the facility terminals corresponding to all the reservation candidate facilities with higher ranks has been received, the facility that has transmitted the response information indicating that it is acceptable Reservation facility determination means for determining a reservation candidate facility corresponding to the terminal as a reservation facility;
    Reservation establishment means for establishing the reservation of the reservation facility by the reservation person;
    A reservation processing apparatus comprising:
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JP2010125320A JP5479231B2 (en) 2010-05-31 2010-05-31 Reservation processing device, reservation processing program, computer-readable recording medium, and reservation processing method
TW100118775A TWI581196B (en) 2010-05-31 2011-05-27 An appointment processing device, an appointment processing method, an appointment processing program product, and a computer-readable recording medium having a reservation processing program
KR1020110051338A KR101263116B1 (en) 2010-05-31 2011-05-30 Reservation processing apparatus, reservation processing method, and computer readable recording medium having reservation processing program recorded
CN201110144234.XA CN102262769B (en) 2010-05-31 2011-05-31 Reservation processing device and reservation processing method
KR1020130016844A KR101339599B1 (en) 2010-05-31 2013-02-18 Reservation processing apparatus, reservation processing method, and computer readable recording medium having reservation processing program recorded

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