JP2003173370A - Restaurant using system, and reservation method, order method and payment method using the restaurant using system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a restaurant using system capable of precisely performing the reservation of a table, the order of a meal and the payment of the charge in a restaurant in a short time, and reducing the personnel cost on a store side; and a reservation method, order method and payment method using the restaurant using system. <P>SOLUTION: When a radio communication terminal 107a such as PHS or cellular phone possessed by a user is connected to an information management server 109 in the store 101, a reservation screen is displayed on the terminal 107a. When the user of the terminal 107a browses the reservation waiting time, store information or the like displayed on the reservation screen, and performs a reservation application to the information management server 109 by use of the terminal 107a, the information management server 109 updates the managed reservation information to issue a reservation reference number, and reports the reservation reference number to the terminal 107a, whereby the reservation is completed. <P>COPYRIGHT: (C)2003,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a restaurant utilization system using a wireless communication terminal for reservation, ordering and settlement when a restaurant or the like is used, and a reservation method, ordering method and settlement using the restaurant utilization system. Regarding the method.

[0002]

2. Description of the Related Art Conventionally, in restaurants such as family restaurants, there is a system in which food can be ordered via a network using a wireless device or the like. In the conventional system, order contents are transmitted from an ordering terminal owned by an employee (clerk) to a server on the store side via a network, and the server performs processing according to the order contents. For this reason, the employee can save the trouble of transmitting the order contents to the kitchen, and the store can grasp the order quickly and accurately. On the other hand, when making a reservation for a seat, it was necessary to go directly to the store or make a phone call. Also,
At the time of payment, the customer operates the POS terminal or the like to present the billing amount, and then the customer pays.

[0003]

However, in the above conventional system, since the ordering terminal is owned by the employee, it is necessary to wait until the employee comes to the table in order to place an order. When the store is particularly crowded, it takes time to place an order, and there is a risk that an employee may make an error when inputting the order details on the terminal. In addition, some stores use a system where a customer waits for an empty table, so a reservation table is set up at the entrance to guide the customers in the order in which the table is filled as soon as the table is available. Since it is necessary to have an employee who guides the customer to the table by judging the vacancy, there is a problem that the labor cost is required accordingly. Further, since the settlement cannot be performed unless the employee operates the POS terminal, there is a problem that it may take time until the settlement of other customers is completed, especially when the store is crowded. It was

The present invention has been made in view of the above conventional circumstances and problems, and it is possible to accurately make a table reservation, a food order, and a fee settlement in a restaurant in a short time, and It is an object of the present invention to provide a restaurant utilization system that enables the store side to reduce labor costs, and a reservation method, an ordering method, and a settlement method using the restaurant utilization system.

[0005]

In order to solve the above problems, a restaurant use system according to the present invention uses a wireless communication terminal to reserve a table in a restaurant, order food,
A system for using a restaurant to settle a charge, in response to a reservation application, an order or a settlement request transmitted from the wireless communication terminal, if the reservation application is made, a reservation reference number is issued and reservation processing of the table is performed. If it is the above-mentioned order, issue the order reference number and accept the order, if the settlement request, present the billing amount and execute the settlement procedure, use status of each table, reservation information, order information or settlement An information management server that manages information is provided.

Further, the restaurant utilization system according to the present invention displays the utilization status, reservation information, order information or settlement information of each table managed by the information management server, and makes the reservation application to the information management server. An input / output device communicable with the information management server is used for making the order or the settlement request.

Further, the reservation method using the restaurant utilization system according to the present invention uses the restaurant utilization system capable of making a reservation from the wireless communication terminal to the information management server managing the reservation information of the table in the restaurant. A reservation method, wherein, when the wireless communication terminal is communicatively connected to the information management server, the information management server calculates an expected waiting time and transmits it to the wireless communication terminal; When a reservation application is made from the wireless communication terminal, the method includes the steps of updating the reservation information and issuing reservation arrangement information, and the information management server transmitting the reservation arrangement information to the wireless communication terminal.

Therefore, the reservation of the table in the restaurant can be accurately made in a short time. Further, since it is possible to make a reservation using a wireless communication terminal, it is not necessary to go directly to the store, and it is possible to decide whether to make a reservation by referring to the expected waiting time, which is highly convenient for the user. Further, labor costs can be suppressed for the store side.

Further, in the reservation method using the restaurant utilization system according to the present invention, the information management server transmits a table use permission guidance notification to the wireless communication terminal, and the information management server arranges the reservation. Receiving the information indicates the number of available tables.

Further, the ordering method using the restaurant utilization system according to the present invention uses the restaurant utilization system which allows the wireless communication terminal to order to the information management server which manages the order information of the dishes in the restaurant. In the ordering method, when the wireless communication terminal requests the information management server to transmit menu information, the information management server transmits the menu information to the wireless communication terminal, and the information management server stores the menu information. Receiving a food order from a wireless communication terminal, updating the order information and issuing order arrangement information, and the information management server transmitting the order arrangement information to the wireless communication terminal. Is.

Therefore, it is possible to accurately order food at a restaurant in a short time. In particular, when the store is crowded, the response of the employee tends to be delayed, but according to the present invention, it is not necessary to call the employee, so it is possible to place an order quickly, and the labor cost is reduced for the store side. Can be suppressed.

Further, the billing method using the restaurant utilization system according to the present invention uses the restaurant utilization system which can be settled by using the wireless communication terminal to the information management server which manages the settlement information of the charge in the restaurant. In the payment method, the wireless communication terminal sends a payment request to the information management server, the information management server transmits the payment information to the wireless communication terminal, and the wireless communication terminal uses electronic commerce. When the settlement is selected, the information management server executes a settlement procedure by electronic commerce, and when the settlement procedure is completed, the settlement information is updated to notify the wireless communication terminal that the settlement procedure is completed. And steps.

Therefore, the settlement at the restaurant can be accurately performed in a short time. In particular, when the inside of the store is crowded, the response of the employee tends to be delayed, but according to the present invention, since the employee does not intervene, the settlement can be performed quickly and the labor cost can be suppressed for the store side. You can

[0014]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of a restaurant utilization system of the present invention will be described in detail below with reference to the drawings. The restaurant utilization system of these embodiments is used in a restaurant restaurant utilization system such as a family restaurant, fast food restaurant, tavern, delivery shop, and coffee shop.

FIG. 1 is a block diagram showing a restaurant utilization system according to an embodiment of the present invention. In the figure, the restaurant utilization system of the present embodiment has a configuration in which a restaurant store 101 is connected to a base station 105 installed by a telecommunications carrier via a communication network 103, and a user outdoors. Is a store 101 using a wireless communication terminal (hereinafter referred to as PHS) 107a such as a PHS, a mobile phone, and a PDA.
Can be accessed (public connection). In addition, PHS10
7a includes a display unit for displaying information provided from the store 101, and an operation unit for selecting an item displayed on the display unit.

The internal structure of the store 101 which employs the restaurant utilization system of this embodiment will be described in more detail below. An information management server 109 connected to the communication network 103 is provided in the store 101. Also,
The information management server 109 includes an input / output device 111 that is mainly operated by an employee (store clerk) and a P for performing settlement.
The OS terminal 113 and a wireless communication terminal similar to the PHS 107a (hereinafter, referred to as PHS 107b) are mainly connected to the parent device 115 that can be self-employed from within the store. The information management server 109 and these constituent elements are connected by wireless or wired such as wireless LAN or infrared communication.

The information management server 109 is the PHS 107a.
Alternatively, the processing is performed according to the reservation of the table applied from the input / output device 111 or the order of the food instructed by the PHS 107b of the customer in the store. The table usage status, customer information, reservation information, and order menu. It centrally manages all information such as management information. These pieces of information are the PHS 107a, 107b or the input / output device 111.
Provided to.

The explanatory view shown in FIG. 2 shows the input / output device 1.
The table 11 shows the usage status of each table, and shows the maximum number of users of each table, the current number of passengers, order menu management information, and expected return time.
In the figure, for example, table B has six seats, the number of users is six, bread and pasta have already been delivered, and ice and cake will be delivered after meals. It is a minute. By referring to these information by the store clerk, the store clerk can quickly and accurately know the status of each table and the like. In the information,

The input / output device 111 is used to display or print out the information managed by the information management server 109, and to input the reservation reference number and the digest information of the order menu to the information management server 109. Is.
The input / output device 111 is always provided with the latest information from the information management server 109. In addition, the POS terminal 1
13 is for making a settlement based on the order information,
It is mainly operated by a clerk when the customer directly requests payment. Further, the base unit 115 can be connected to the PHS 107b independently, and serves as an access point when the user accesses the information management server 109 using the PHS 107b.

[Reservation] Next, the first reservation method for reserving a table from outside the store using the PHS 107a in the restaurant utilization system of this embodiment will be described in detail with reference to FIG. FIG. 3 is a sequence chart showing a first reservation method using the restaurant utilization system of this embodiment.

First, the user connects to the information management server 109 of the store 101 from outside the store using the PHS 107a (301). When the connection is completed, the information management server 109
The a transmits the current table usage information to the PHS 107a (303). When the table use information is transmitted to the PHS 107a, the display unit of the PHS 107a has the screen shown in FIG. 4, for example. As shown in the figure, the display section of the PHS 107a displays information such as store information, customer information, reserved customer information and expected waiting time, and a method of selecting an operation that can be executed next (operation selection). To be done. User is PHS
The next operation is selected by referring to the information displayed on the screen of 107a.

Here, a case where the user makes a table reservation will be described. The user operates the PHS 107a to make a reservation application to the information management server 109 of the store 101 (305). At this time, the user information such as the user name and contact information and the number of users stored in advance in the PHS 107a are transmitted to the information management server 109.
When the information management server 109 receives these pieces of information, it updates the reservation information (307), then issues a reservation reference number and notifies the PHS 107a (309). With this, the reservation is completed, and thereafter, the user waits until receiving the use permission notification from the information management server 109. It should be noted that the user can connect to the information management server 109 to check the expected waiting time, the status of the table, and the like, and can cancel the reservation, etc., until the usage permission notification is received.

When the PHS 107a receives the use permission notification from the information management server 109 (311), the user who enters the store informs the employee of the store 101 of the reservation reference number (3).
13). The employee inputs the reservation reference number into the input / output device 111 (315). The input / output device 111 sends the inputted reservation reference number to the information management server 109 (317), and the information management server 109 sends the available or optimal table number to the input / output device 111 accordingly (31).
9). When this table number is displayed on the input / output device 111 (321), the employee guides the customer to the table of that number (323).

Next, when the user in the store is PHS107a
A second reservation method for making a table reservation for an employee without using a table will be described in detail with reference to FIG. FIG. 5 is a sequence chart showing a second reservation method using the restaurant utilization system of this embodiment.

First, when the user asks the employee about the availability of the table (501), the employee inputs / outputs the device 1
The expected waiting time is checked using 11 (503). The input / output device 111 accesses the information management server 109 (5
05), the expected waiting time is displayed (507, 509).
The employee informs the user of the expected waiting time displayed on the input / output device 111 (511).

The case where the user makes a table reservation will be described below. When the user informs the employee that he / she wants to reserve the table together with contact information such as the number of users and telephone numbers (513), the employee inputs / outputs the device 1
The information such as the number of users is input together with the reservation application using 11 (515). When the input / output device 111 sends these information to the information management server 109 (517), the information management server 109 updates the reservation information, then issues a reservation reference number and sends it to the input / output device 111 (519). I / O device 11
1 prints out the reservation reference number sent from the information management server 109 (521), and the employee gives it to the user (523). The reservation is now complete,
After this, the user waits until the employee informs him. The user can confirm the expected waiting time, the status of the table, etc. by using the input / output device 111 by notifying the employee, and can cancel the reservation.

The information management server 109 is the input / output device 111.
When the table is notified to the user (525, 527), the employee notifies the user that the table is available (529). The user informs the employee of the reservation reference number (531), and the employee inputs the reservation reference number into the input / output device 111 (53).
3). When the reservation reference number input to the input / output device 111 is sent to the information management server 109 (535), the optimum table number is sent to the input / output device 111 (537). This table number is displayed on the input / output device 111 (53
Then, the employee guides the customer to the table of the number (541).

As described above, according to the table reservation method using the restaurant utilization system of this embodiment, the table reservation at the restaurant can be accurately made in a short time. Especially in the first reservation method, since it is possible to make a reservation using the PHS 107a, it is not necessary to go directly to the store,
Moreover, since it is possible to decide whether to make a reservation while referring to the congestion status, the convenience for the user is high. Further, labor costs can be suppressed for the store side.

[Order] Next, an ordering method for ordering food from the store using the PHS 107b in the restaurant utilization system of this embodiment will be described in detail with reference to FIG. FIG. 6 is a sequence chart showing an ordering method using the restaurant utilization system of this embodiment.

First, when the user uses the PHS 107b from inside the store to make a request for transmitting menu information to the information management server 109 of the store 101 (601), the information management server 109 transmits the menu information to the PHS 107b (603). ). When the menu information is transmitted to the PHS 107b, the display unit of the PHS 107b becomes the screen shown in FIG. 7, for example. As shown in the figure, the display section of the PHS 107b displays information such as a food name, a charge, a photograph of the selected food, a description of the selected food, calories, nutritional component information, and the next executable operation. The selection method (description / order) of is displayed. The user refers to the information displayed on the screen of the PHS 107b and selects the operation to be performed next. That is,
If you want to see the description of the desired dish, press the corresponding number, and if you want to order, press and hold the corresponding number.

Here, a case where the user orders a certain dish will be described. The user operates the PHS 107a to order a dish from the information management server 109 (60
5). The information management server 109 updates the order menu management information shown in FIG.
7) After that, the order reference number is issued and notified to the PHS 107b (609). The order is now complete. It should be noted that the user can confirm the order status, fee, etc., or cancel the order by connecting to the information management server 109 and browsing the order menu management information shown in FIG.

When the ordered food is brought to the table (611), the user informs the employee of the order reference number (613). After being notified of the order reference number, the employee hands the dish to the user (615) and inputs the order reference number into the input / output device 111 (617). The order reference number is sent to the input / output device 111 to the information management server 109 (61
9), the information management server 109 updates the order menu management information based on the sent order reference number (621).

As described above, according to the method of ordering food using the restaurant utilization system of the present embodiment, it is possible to accurately order food at a restaurant in a short time. In particular, when the store is crowded, the employee's response tends to be delayed, but according to the first ordering method, it is not necessary to call the employee, so the order can be made quickly, and for the store side, Labor costs can be reduced. Note that the same procedure as the ordering method may be performed by a method via the employee and the input / output device 111, as in the second reservation method shown in FIG.

[Payment] Next, in the restaurant use system of the present embodiment, the first payment method for performing payment by electronic commerce (EC) from inside the store using the PHS 107b,
This will be described in detail with reference to FIG. FIG. 9 is a sequence chart showing a first settlement method using the restaurant utilization system of this embodiment.

First, when the user uses the PHS 107b to make a settlement request to the information management server 109 of the store 101 (901), the information management server 109 sets the settlement information to P.
It is transmitted to the HS 107b (903). Payment information is PHS
When it is transmitted to 107b, the display unit of the PHS 107b becomes the screen shown in FIG. 10, for example. As shown in FIG.
On the display of S107b, the list and number of dishes ordered,
Information such as charges and total amount, and a method of selecting the next executable operation (EC use settlement / direct settlement) are displayed. The user selects EC settlement or direct settlement as the settlement method.

Here, a case where the user selects the EC use settlement will be described. The user notifies the information management server 109 of the EC payment settlement selection (905).
Then, the information management server 109 notifies the input / output device 111 that the EC use settlement will be performed (907). After this, E is sent between the PHS 107b of the customer and the information management server 109.
When the charge payment sequence by C is executed (909) and the settlement procedure is completed, the information management server 109 notifies the input / output device 111 and the PHS 107b of the completion of the settlement procedure (911, 913). When the fact that the settlement procedure is completed is displayed on the input / output device 111 (915), the employee guides the user to the doorway (917).

Next, the second settlement method for performing direct settlement by hand in the restaurant utilization system of this embodiment will be described in detail with reference to FIG. FIG. 11 is a sequence chart showing a second settlement method using the restaurant utilization system of this embodiment.

First, as in the case of the first settlement method, the user uses the PHS 107b and the information management server 1 of the store 101.
When the settlement request is issued to the server 09 (1101), the information management server 109 transmits the settlement information to the PHS 107b (1103). When the payment information is transmitted to the PHS 107b, the display unit of the PHS 107b becomes, for example, the screen shown in FIG. The user selects EC settlement or direct settlement as the settlement method.

Here, a case where the user directly selects the settlement will be described. When the user directly notifies the information management server 109 of the settlement (1105), the information management server 109 notifies the input / output device 111 that the settlement will be performed directly (1107). Since the fact that the payment will be made directly by the payment is displayed on the input / output device 111, the employee can confirm this (1109). The information management server 109 also sends the order information to the POS terminal 113 (1
111), the POS terminal 113 displays the settlement information (1
113).

The employee confirms the settlement information displayed on the POS terminal 113 and charges the user (111)
5). The user pays the fee (1117), and the employee operates the POS terminal 113 to perform the settlement process (111
9), the POS terminal 113 notifies the information management server 109 that the settlement procedure has been completed (1121). The information management server 109 sends this notification to the PHS 107b and the input / output device 111 (1123, 1125). It is displayed on the input / output device 111 that the settlement procedure has been completed (112).
7), the employee guides the user to the entrance and exit (11
29).

As described above, according to the settlement method using the restaurant utilization system of this embodiment, the settlement at the restaurant can be accurately performed in a short time. In particular, when the store is crowded, the response of employees tends to be delayed, but according to the first settlement method, the employees do not need to intervene, so the settlement can be performed quickly, and personnel costs are reduced for the store side. Can be suppressed. Note that a procedure similar to the above settlement method may be performed by a method via the employee and the input / output device 111, as in the second reservation method shown in FIG.

[0042]

As described above, according to the restaurant utilization system, and the reservation method, ordering method and settlement method using the restaurant utilization system of the present invention, the reservation of the table in the restaurant and the ordering of dishes are performed. , It is possible to accurately settle the charges in a short time, and the labor cost can be reduced on the store side.

[Brief description of drawings]

FIG. 1 is a configuration diagram showing a restaurant use system according to an embodiment of the present invention.

FIG. 2 is an explanatory diagram showing information displayed on the input / output device.

FIG. 3 is a first example of using the restaurant utilization system according to the embodiment.
Sequence chart showing how to book

FIG. 4 is an explanatory diagram showing table usage information displayed on the display unit of the PHS 107a.

FIG. 5 is a second view using the restaurant utilization system according to the embodiment.
Sequence chart showing how to book

FIG. 6 is a sequence chart showing an ordering method using the restaurant utilization system according to the embodiment.

FIG. 7 is an explanatory diagram showing menu information displayed on the display unit of the PHS 107b.

FIG. 8 is an explanatory diagram showing order menu management information displayed on the display unit of the PHS 107b.

FIG. 9 is a first example using the restaurant utilization system according to the embodiment.
Sequence chart showing the payment method

FIG. 10 is an explanatory diagram showing settlement information displayed on the display unit of the PHS 107b.

FIG. 11 is a sequence chart showing a second settlement method using the restaurant utilization system according to the embodiment.

[Explanation of symbols]

101 stores 103 communication network 105 base station 107a, 107b PHS 109 Information management server 111 I / O device 113 POS terminal 115 Base unit

Claims (6)

[Claims] 1. A restaurant utilization system for making a reservation for a table, ordering food, and paying a fee in a restaurant using a wireless communication terminal, the reservation application, order, or settlement request sent from the wireless communication terminal. According to the above, if the reservation application is made, a reservation reference number is issued to perform table reservation processing, if it is the order, an order reference number is issued and the order is accepted, and if the settlement request is made, a billing amount is issued. Present and execute the settlement procedure,
A restaurant use system comprising an information management server that manages the usage status of each table, reservation information, order information, or settlement information. 2. The usage status, reservation information, order information or settlement information of each table managed by the information management server is displayed, and the reservation application, the order or the settlement request is made to the information management server. 2. The restaurant utilization system according to claim 1, further comprising an input / output device that is used for the communication with the information management server. 3. A reservation method using a restaurant utilization system capable of making a reservation from a wireless communication terminal to an information management server for managing reservation information of a table in a restaurant, wherein the wireless communication terminal is the information management server. When the information management server calculates a predicted waiting time and transmits it to the wireless communication terminal, the information management server updates the reservation information when a reservation application is made from the wireless communication terminal. And issuing the reservation arrangement information, and the step of transmitting the reservation arrangement information to the wireless communication terminal by the information management server, a reservation method using a restaurant utilization system characterized by the following. 4. A step in which the information management server transmits a table use permission guidance notification to the wireless communication terminal, and a step in which the information management server indicates a table number that can be used when the reservation management information is received. The reservation method using the restaurant utilization system according to claim 3, wherein the reservation method is provided. 5. An ordering method using a restaurant utilization system capable of ordering from a wireless communication terminal to an information management server that manages food order information in a restaurant, wherein the wireless communication terminal is the information management server. To the wireless communication terminal, the information management server transmits the menu information to the wireless communication terminal, and when the information management server receives a food order from the wireless communication terminal, the order information is sent to the wireless communication terminal. An ordering method using a restaurant utilization system, comprising: a step of updating and issuing order arrangement information; and a step of causing the information management server to transmit the order arrangement information to the wireless communication terminal. 6. A settlement method using a restaurant utilization system capable of performing settlement using a wireless communication terminal for an information management server that manages fee settlement information at a restaurant, wherein the wireless communication terminal manages the information. When the settlement request is made to the server, the information management server transmits the settlement information to the wireless communication terminal; and when the wireless communication terminal selects settlement by electronic commerce, the information management server causes the settlement procedure by electronic commerce. And a step of updating the settlement information and notifying the wireless communication terminal that the settlement procedure has been completed when the settlement procedure is completed. The payment method used.