JP6614291B1 - Facility use management system, facility use management method, and program - Google Patents

Abstract

A facility use management system, a facility use management method, and a program capable of smoothly performing facility use permission procedures and easily confirming the acquisition status of personal information such as passport information and identity information of a user. I will provide a. In the accommodation facility check-in system 100, when a passport image of another user is not input from the check-in terminal 20 used for the check-in procedure of the accommodation facility, the passport of the other user in the reservation information is displayed. Non-input information “not yet” is registered in the reading status column. In addition, an input of a passport image that has not been input during the checkout procedure is accepted. Thereby, the employee of an accommodation establishment can identify easily the person who has not acquired the passport image among the guests by confirming the reservation management data 121 in the memory | storage part 12 of the management apparatus 10. FIG. . [Selection] Figure 9

Description

  The present invention relates to the use of facilities for managing the use status of facilities by collating input information input from a predetermined terminal device during use permission procedures for use-reserved facilities and pre-registered use reservation information. The present invention relates to a management system, a facility use management method, and a program.

  When a user who uses an accommodation facility such as a hotel or an inn arrives at the reserved accommodation facility, he / she checks in at the front desk. In addition to the check-in procedure described above, the front desk service at the accommodation facility includes the task of verifying the identity based on the identification card presented by the user of the accommodation facility, and the identity information described on the identification card. There is business to acquire. For example, in Japan, when a foreigner who does not have an address in Japan (a foreign resident) stays in a Japanese accommodation facility, the foreign user is required to present a passport, and the accommodation facility is Passport information (name, nationality, passport number, etc.) must be obtained and stored. Employees at accommodation facilities in Japan must verify their identity by presenting their passport to the foreign user during check-in procedures, and acquire and store an image of the passport information using a scanner, etc. .

  In recent years, in order to save labor at the front of an accommodation facility and improve the efficiency of the check-in procedure, there is a check-in system in which a guest operates the check-in terminal installed near the front to perform the check-in procedure. It's being used. As an example of this type of check-in system, a system (room key issuing system) that reads image data of a user's passport by an image scanner during a check-in procedure is known.

JP 2008-102757 A

  However, in the check-in procedure at the check-in terminal, not only the task of entering personal information such as name and address and reservation number, but also the task of reading a page on which passport information (name, nationality, passport number, etc.) is read. If the user is forced, the check-in procedure at the check-in terminal becomes complicated. In this case, the waiting time of the subsequent user who wants to use the check-in terminal becomes longer, which causes inconvenience to the user. In addition, when one of a plurality of travelers conducts a check-in procedure on behalf of another traveler, the check-in procedure by the representative is delayed due to the fact that they do not have a passport for the other guest, so the check-in procedure is smooth. Can not proceed. Also, if the user has deposited his / her passport with the accompanying person and the person does not have it, the check-in procedure at the check-in terminal cannot be performed even if the user arrives at the accommodation facility first. Such problems are not limited to the check-in procedure at the accommodation facility, but at the check-in procedure at a recreational facility such as a golf course, at the entrance procedure at a movie theater, a museum, or a facility that provides administrative services, etc. Occasionally, it can also occur during boarding procedures at the port.

  An object of the present invention is to provide a facility use management system and a facility use management method capable of smoothly confirming the acquisition status of identity information such as passport information and identification information of a user while smoothly performing a facility use permission procedure. And providing a program.

  A facility use management system according to an aspect of the present invention includes a user information storage unit that stores use reservation information of facility users, and a predetermined terminal device used for the facility use permission procedure. A personal information determination unit that determines whether or not the personal information to be input is input; and when the personal information determination unit determines that the personal information is not input, the uninput information indicating that the personal information is not input A non-input information registration unit for registering in the use reservation information.

  Since the present invention is configured as described above, the employee of the accommodation facility confirms the use reservation information stored in the user information storage unit, so that the user does not have personal information such as a passport image. An input person can be easily identified.

  The facility usage management system may further include a personal information reception processing unit that performs a reception process of receiving the personal information after the use permission procedure when the personal information determination unit determines that the personal information has not been input. Prepare.

  Thereby, even if the identity information is not input during the use permission procedure, the use permission procedure such as the check-in procedure can be completed. Therefore, the use permission procedure in the facility can be performed smoothly and quickly.

  The identity information reception processing unit performs the reception process when usage termination information used in the facility usage termination procedure is input from the predetermined terminal device.

  Thus, the personal information can be input in the facility use termination procedure such as a checkout procedure.

  The identity information determination unit determines whether the identity information is input when information indicating that the user is a foreign resident is input from the predetermined terminal device.

  Thereby, only when the user is a foreign resident, it can be determined whether or not the personal information has been input.

  The identity information determination unit determines whether or not the identity information of each of the plurality of users has been input when a plurality of users are registered in the use reservation information. In this case, when the principal information of at least one user is input by the principal information determination unit and the principal information of another user is determined to be uninput by the principal information determination unit, The non-input information indicating that the identity information of the other user is not input is registered in the use reservation information.

  As a result, when multiple users are registered, if the identity information of at least one user has been entered, the check-in procedure etc. You can complete the use permission procedure. Therefore, the use permission procedure in the facility can be performed smoothly and quickly.

  Here, it is preferable that the at least one user is a reservation person who made a reservation for use of the plurality of users for the facility on behalf of the plurality of users.

  In addition, the facility use management system permits use of the facility to the plurality of users when the identity information determination unit determines that the identity information of the at least one user has been input. A section.

  The facility is an accommodation facility. In this case, it is preferable that the predetermined terminal device is a terminal device that is arranged in the accommodation facility and enables a use permission procedure for the accommodation facility or a use termination procedure for the accommodation facility by an operation of the user.

  The present invention can be suitably used in a use permission procedure and a use end procedure in an accommodation facility.

  The facility usage management method according to another aspect of the present invention includes a principal information determination step of determining whether or not principal information indicating the user is input from a predetermined terminal device used for a facility permission procedure, A non-input information registration step of registering non-input information indicating non-input of the personal information in the use reservation information of the user of the facility, when the personal information is determined to be non-input by the personal information determination step; Prepare.

  Moreover, this invention can also be grasped | ascertained as a program for making a computer perform each step of the said facility utilization management method, or a computer-readable recording medium which recorded such a program non-temporarily. That is, the program according to another aspect of the present invention includes a personal information determination step for determining whether or not personal information indicating the user is input from a predetermined terminal device used for the use permission procedure of the facility, A non-input information registration step of registering non-input information indicating non-input of the personal information in the use reservation information of the user of the facility, when the personal information is determined to be non-input by the personal information determination step; A program for causing a computer to execute.

  According to the present invention, it is possible to smoothly perform the facility use permission procedure and easily check the acquisition status of the personal information such as the passport information and the identity information of the user.

FIG. 1 is a diagram showing a configuration of an accommodation facility check-in system according to an embodiment of the present invention. FIG. 2 is a block diagram showing the configuration of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 3 is a diagram showing an example of a reservation screen displayed on the user terminal in the accommodation reservation in the accommodation facility check-in system according to the embodiment of the present invention. FIG. 4 is a diagram showing an example of a registration screen displayed on the user terminal in the accommodation reservation in the accommodation facility check-in system according to the embodiment of the present invention. FIG. 5 is a diagram showing an example of reservation management data stored in the management device of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 6 is an external view showing an example of a check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 7 is a diagram showing a Japanese top screen as an example of an operation screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 8 is a diagram showing an English top screen as an example of an operation screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 9 is a flowchart showing an example of the procedure of the check-in process of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 10 is a flowchart showing an example of the procedure of the check-in process of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 11 is a diagram illustrating an example of an operation screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 12 is a flowchart illustrating an example of a procedure of check-out processing of the accommodation facility check-in system according to the embodiment of the present invention.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings as appropriate. In addition, embodiment described below is only an example which actualized this invention, and does not limit the technical scope of this invention.

[Accommodation check-in system 100]
As shown in FIG. 1, an accommodation facility check-in system 100 according to an embodiment of the present invention is an example of a facility use management system of the present invention, and includes a management device 10 and a plurality of check-in terminals 20 (predetermined according to the present invention). An example of the terminal device). The accommodation facility check-in system 100 is introduced into accommodation facilities such as hotels and inns. The management device 10 is arranged, for example, at the front of an accommodation facility, an office room, etc., and manages reservations. An administrator or employee of the accommodation facility can operate the management device 10. The check-in terminal 20 is arranged near the front of the accommodation facility, for example, and accepts operations of a check-in procedure (use permission procedure) and a check-out procedure (use end procedure) by the user who is a guest. The management apparatus 10 and the plurality of check-in terminals 20 can communicate with each other via a communication network N1 such as a wired LAN or a wireless LAN installed in the accommodation facility. One check-in terminal 20 may be installed, or a plurality of check-in terminals 20 may be installed. In FIG. 1, three check-in terminals 20 are shown as an example. The user operates a desired check-in terminal 20.

  Here, the user of the accommodation facility uses his / her user terminal 30, for example, to access the accommodation reservation page on the WEB site operated by the accommodation facility and make an accommodation reservation. The management device 10 accepts an accommodation reservation from the user terminal 30 and manages the reservation. The plurality of user terminals 30 and the management apparatus 10 can communicate via a communication network N2 such as the Internet, LAN, WAN, or public telephone line. The user who has reserved the accommodation visits the accommodation facility on the accommodation day and operates the check-in terminal 20 to perform the check-in procedure.

  The accommodation facility also publishes an accommodation reservation page corresponding to a foreign language on the WEB site for foreigners. Thereby, the foreign user can access the accommodation reservation page corresponding to the foreign language and make an accommodation reservation of the accommodation facility at the user terminal 30. In the following, accommodation facilities are mainly given as an example where the accommodation facility where the user reserves accommodation is in Japan and the user is a foreigner (foreigner resident) who does not have an address in Japan. A configuration of the check-in system 100 will be described.

[User terminal 30]
As shown in FIG. 2, the user terminal 30 includes a control unit 31, a storage unit 32, an operation display unit 33, a communication unit 34, and the like. The user terminal 30 is a terminal device owned by a user who uses the accommodation facility, and is an information processing device such as a personal computer, a smartphone, a mobile phone, or a tablet terminal. A known configuration can be applied to the user terminal 30.

  The communication unit 34 connects the user terminal 30 to the communication network N2 by wire or wirelessly, and executes data communication according to a predetermined communication protocol with an external device such as the management apparatus 10 via the communication network N2. It is a communication interface for.

  The operation display unit 33 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various types of information, and an operation unit such as a touch panel including a mouse, a keyboard, or a touch key that receives an operation.

  The storage unit 32 is a non-volatile storage medium or storage device such as a flash memory that stores various types of information. For example, the storage unit 32 stores a control program for causing the control unit 31 to execute various processes. For example, the control program is non-temporarily recorded on a computer-readable recording medium such as a CD or a DVD, and is a reading device (not a CD drive or a DVD drive) that is electrically connected to the user terminal 30. And is stored in the storage unit 32.

  The control unit 31 includes control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile memory in which control programs such as BIOS and OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile memory that stores various types of information, and is used as a temporary storage memory (working area) for various processes executed by the CPU. The control unit 31 controls the user terminal 30 by executing various control programs stored in advance in the ROM or the storage unit 32 using the CPU.

  Specifically, the control unit 31 includes various processing units such as a reception processing unit 311, a display processing unit 312, and a completion notification acquisition unit 313. The control unit 31 functions as the various processing units by executing various processes according to the control program by the CPU. Moreover, one part or all part processing part contained in the control part 31 may be comprised with the electronic circuit. The control program may be a program for causing a plurality of processors to function as the various processing units.

  The reception processing unit 311 acquires operation information operated by the user on the operation display unit 33. That is, the reception processing unit 311 acquires information input by the user operating the operation display unit 33. For example, the reception processing unit 311 acquires operation information corresponding to a login operation and a reservation operation operated by a user on a WEB site operated by an accommodation facility.

  The display processing unit 312 displays various information on the operation display unit 33. For example, the display processing unit 312 displays the accommodation reservation page of the WEB site on the operation display unit 33. The display processing unit 312 displays other various messages on the operation display unit 33.

  The accommodation reservation page includes a reservation screen D1 (see FIG. 3) for inputting accommodation information and a registration screen D2 (see FIG. 4) for registering information (guest information) of a guest who wants to stay. FIG. 3 is a diagram illustrating an example of the reservation screen D1 (“Reservations”), and FIG. 4 is a diagram illustrating an example of the registration screen D2 (“Customer Registration”).

  The reservation screen D1 includes the date of stay (“CHECK IN”), the number of stays (“NIGHT (S)”), the number of guests (“ADULT (S)”), the number of rooms (“ROOM (S)”), and the accommodation facilities The estimated arrival time (“Arrival Time”), the room plan (“PLANS”), and the like representing the scheduled time of arrival at the time are included. The user inputs desired accommodation information on the reservation screen D1 shown in FIG. 3, and then selects a guest information registration button (“Customer Registration”). Thereby, the registration screen D2 shown in FIG. 4 is displayed. The user continues to register the guest information on the registration screen D2.

  The registration screen D2 includes a reservation person name (“Name”) indicating the name of the reservation person, guest information, and the like. The guest information includes a guest name (“Guest Name”) representing the name of the guest, a nationality (“Country”), a birthday (“Birthday”), an address (“Home Address”), a telephone Number ("Phone Number"), e-mail address ("E-mail Address"), payment method ("PAYMENT"), etc. are included. The reservation person selects the reservation confirmation button (“CONFIRM RESERVATION”) after registering the guest information on the registration screen D2 shown in FIG. Thereby, the accommodation reservation is completed.

  In the example shown in FIG.3 and FIG.4, the user A is a reservation person, and the accommodation reservation of the room (5 rooms) for five persons (users A-E) including the user A is represented on the user's behalf. Shows the case to do. The reservation person (user A) can make a so-called group reservation in the user terminal 30 that collectively makes accommodation reservations for a plurality of persons (users A to E). When making a group reservation, the reservation person registers the guest information of a plurality of users (users A to E) on the registration screen D2. Specifically, the reservation person individually registers the guest name, nationality, birthday, address, telephone number, e-mail address, and payment method described above on the registration screen D2 for each guest. The nationalities of the users A to E are assumed to be the United States (USA). In the example illustrated in FIG. 3, the users A to E are scheduled to arrive at the accommodation facility at 17:00 on July 1, 2018.

  The completion notification acquisition unit 313 acquires the reservation completion notification transmitted from the management device 10 when the accommodation reservation is completed on the accommodation reservation page. The reservation completion notification includes a reservation number issued by the management apparatus 10 when the reservation is completed, and the details of the reservation (reservation details). The reservation completion notification may include an information code such as a QR code (registered trademark) that can be used for a check-in procedure in the check-in terminal 20 described later. The information code may include, for example, user information such as a user ID or member ID for identifying a user (hotel guest), the reservation number, and the like. When the completion notification acquisition unit 313 acquires the reservation completion notification, the display processing unit 312 displays the reservation content on the operation display unit 33. In addition, when the reservation person (user A) makes a reservation (group reservation) for five persons (users A to E) including the principal person, the management apparatus 10 stays for five persons. A reservation number (No. 102 in FIG. 5) for specifying the reservation information indicating the details of the reservation is issued, and the reservation completion notification including the reservation number and the details of the reservation for five persons is sent to the user terminal 30. Send.

[Management device 10]
As shown in FIG. 2, the management apparatus 10 includes a control unit 11, a storage unit 12, an operation display unit 13, a communication unit 14, and the like. The management device 10 may be an information processing device such as a personal computer or a tablet terminal. The management apparatus 10 may be an information processing apparatus or a cloud server that constructs a so-called hotel management system (Property Management System). The management device 10 has a reservation management function for managing reservations. In addition to the reservation management function, the management device 10 may have functions such as room management, transaction management, and customer management.

  The communication unit 14 connects the management apparatus 10 to the communication network N2 by wire or wirelessly, and executes data communication according to a predetermined communication protocol with an external device such as the user terminal 30 via the communication network N2. It is a communication interface for. The communication unit 14 connects the management apparatus 10 to the communication network N1 by wire or wirelessly, and executes data communication with the check-in terminal 20 via the communication network N1 according to a predetermined communication protocol.

  The operation display unit 13 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various types of information, and an operation unit such as a mouse, a keyboard, or a touch panel that receives an operation.

  The storage unit 12 is a non-volatile storage medium or storage device such as a flash memory that stores various types of information. For example, the storage unit 12 has a check-in processing program for causing the control unit 11 to execute a later-described check-in process (see FIG. 9), and a check-out process program for executing the check-out process (see FIG. 12). A control program such as is stored. For example, these control programs are recorded non-temporarily on a computer-readable recording medium such as a CD or a DVD, and are read by a reader (such as a CD drive or a DVD drive) that is electrically connected to the management apparatus 10. And is stored in the storage unit 12.

  In addition, the storage unit 12 stores reservation management data 121 representing information (reservation information) on the accommodation reservation received from the user terminal 30. The storage unit 12 that stores the reservation management data 121 is an example of the user information storage unit of the present invention. The reservation management data 121 is a database including a plurality of reservation information for accepting an accommodation reservation, and is stored and managed in the storage unit 12 so that a keyword search is possible. The reservation management data 121 also serves as guest management data representing information (accommodation information) on the user's accommodation status after check-in. Therefore, the reservation management data 121 includes a check-in status indicating whether the user has checked in, a passport reading status indicating whether an image image of the passport (passport image) has been read after check-in, and a room number. Such information is also included.

  FIG. 5 is a diagram illustrating an example of the reservation management data 121. FIG. 5 shows reservation management data 121 in which a plurality of reservation information using an accommodation facility is registered for each reservation number (No. 101 to 104,...) On July 1, 2018. . In the reservation management data 121, the reservation contents reserved by the reservation person are registered and managed for each reservation number. Note that each reservation number, information indicating reservation contents corresponding to the reservation number (reservation information), and information indicating a user's accommodation status after check-in (accommodation information) are examples of the use reservation information of the present invention. is there.

  In the reservation management data 121, accommodation information and guest information input on the reservation screen D1 (see FIG. 3) and the registration screen D2 (see FIG. 4) are registered. The reservation management data 121 includes information (reservation information and accommodation information) representing user attributes. In FIG. 5, for convenience of explanation, some information, specifically, the reservation number issued at the time of reservation, the name of the reservation, the date of stay, the name of the guest, the expected arrival time, the nationality of the guest, the check-in status ( Checked / not checked), passport reading status (passport reading / not), and room number.

  In FIG. 5, corresponding to the example shown in FIGS. 3 and 4, reservation information (reservation number 102) including the reservation contents of the users A to E registered by the group reservation is shown. FIG. 5 also shows reservation information for each of the users P, Q, and R.

  In the check-in status column of FIG. 5, either “completed” indicating that the check-in has been completed or “not yet” is registered as information indicating that the check-in has not been completed. Yes, “not yet” is registered as a default value until check-in is completed. In the passport reading status column of FIG. 5, “completed” as information indicating that the passport reading has been performed, “not yet” as unentered information indicating that the passport reading has not been performed, or passport reading One of “unnecessary” is registered as information indicating that is unnecessary. When the user is a resident in Japan, “unnecessary” is registered in advance in the passport reading status column. If the user is a foreigner, either “Done” or “Not” is registered in the passport reading status column, and “Not” is set as the default value until the passport image reading is completed. Is registered. Each of the default values described above is updated to “completed” by the update processing unit 115 described later when the check-in is completed or the passport image is read and input.

  The control unit 11 includes control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile memory in which control programs such as BIOS and OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile memory that stores various types of information, and is used as a temporary storage memory (working area) for various processes executed by the CPU. And the control part 11 controls the management apparatus 10 by executing the various control programs previously stored in the said ROM or the memory | storage part 12 by said CPU.

  Specifically, the control unit 11 includes various processing units such as a reservation processing unit 111, a reservation information acquisition unit 112, and an update processing unit 115 (an example of a non-input information registration unit of the present invention). The control unit 11 functions as the various processing units by executing various processes according to the check-in processing program and the check-out processing program by the CPU. Moreover, one part or all the process part contained in the control part 11 may be comprised with the electronic circuit. The check-in processing program and the check-out processing program may be programs for causing a plurality of processors to function as the various processing units.

  The reservation processing unit 111 determines whether or not a reservation is possible when an accommodation reservation operation is performed on the user terminal 30, and performs a reservation process when the reservation is possible. When the reservation process is completed, the reservation processing unit 111 transmits a reservation completion notification to the user terminal 30, and registers the accommodation information and the reservation information including the guest information in the reservation management data 121 (see FIG. 5). . In this embodiment, an example in which a reservation process is performed in the management apparatus 10 will be described. For example, a reservation process is executed between the management apparatus 10 and the user terminal 30 in response to a reservation request from a user. A reservation processing system may be interposed. In this case, the management apparatus 10 registers and manages the reservation information sent from the reservation processing system in the reservation management data 121.

  The reservation information acquisition unit 112 performs a process of acquiring reservation information that is a target of the check-in process from the reservation management data 121 in the storage unit 12 when a check-in process (see FIG. 9) described later is executed. . Specifically, when reservation search information is input to the check-in terminal 20 and the reservation search information sent from the check-in terminal 20 is received, the reservation information acquisition unit 112 corresponds to the reservation search information. Reservation information is searched from reservation management data 121. The reservation information acquisition unit 112 extracts the reservation information from the reservation management data 121 when the reservation information including the reservation search information is searched. The extracted reservation information is sent to the check-in terminal 20. Here, the reservation search information is information included in the reservation completion notification, and is unique information that can identify a user's accommodation reservation. For example, the reservation search information is information such as the user's name, birthday, address, telephone number, e-mail address, reservation number, and the like. In addition, since a telephone number and a birthday may overlap with others, it is preferable that reservation search information is what combined each information mentioned above.

  For example, in the example of FIG. 5, when the reservation number 102 or the name of the user A who is the reservation person is input from the check-in terminal 20, the reservation information acquisition unit 112 The reservation information (reservation information of the reservation number 102) of the accommodation reservations of the persons A to E is acquired from the reservation management data 121.

  When a QR code that can be used for the check-in procedure is read from the check-in terminal 20, the reservation information that is the target of the check-in process is acquired using the user ID and reservation number included in the QR code. May be. In this case, the QR code or information included in the QR code is an example of the reservation search information.

  If the passport image is read from the check-in terminal 20 by the reading unit 25 during the check-in procedure, the name information obtained by performing the OCR process on the image data of the passport image is used for the check-in process. You may acquire the reservation information which is. In this case, name information obtained from the passport image is an example of the reservation search information.

  The update processing unit 115 updates the reservation management data 121 (see FIG. 5) when the user check-in procedure at the accommodation facility is completed. For example, in the check-in process, the update processing unit 115 registers, in the reservation management data 121, non-input information indicating that the personal information is not input when the personal information is not input. Specifically, when a passport image is not input as the personal information, the update processing unit 115 indicates “not yet” indicating uninput information registered as a default value in the passport reading status column of the reservation management data 121. To maintain. When the default value is not registered in advance in the passport reading status column of the reservation management data 121, the update processing unit 115 displays “not yet” indicating uninput information in the passport reading status column of the reservation management data 121. register. On the other hand, when a passport image is input as the identity information, the update processing unit 115 changes the uninput information registered in the passport reading status column of the reservation management data 121 to information “completed” indicating passport reading completion. Update.

[Check-in terminal 20]
As shown in FIG. 2, the check-in terminal 20 includes a control unit 21, a storage unit 22, an operation display unit 23, a speaker 24, a reading unit 25, a camera 26, a communication unit 27, and the like. The check-in terminal 20 may be an information processing device such as a personal computer.

  FIG. 6 is an external view showing an example of the check-in terminal 20. As shown in FIG. 6, in the check-in terminal 20, a user (operator) can perform a touch operation on the operation display unit 23. The user performs a check-in procedure while operating the operation screen displayed on the operation display unit 23. The camera 26 is provided above the check-in terminal 20 and is provided above the operation display unit 23. The camera 26 captures a user's face image, for example. The check-in terminal 20 includes a card insertion unit that inserts cards such as a credit card, a card issuing unit that issues room keys, and an insertion unit that inserts coins and banknotes.

  The communication unit 27 connects the check-in terminal 20 to the communication network N1 in a wired or wireless manner, and performs a data communication according to a predetermined communication protocol with the management apparatus 10 via the communication network N1. It is.

  The operation display unit 23 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various types of information, and an operation unit such as a touch panel that receives operations.

  The camera 26 is a digital camera that captures an image including a user's face and outputs it as digital image data. The camera 26 may be a network camera. The camera 26 may have a sensor function for detecting a person in front of the check-in terminal 20. The speaker 24 outputs sound. For example, the speaker 24 outputs an operation guide related to the check-in procedure by voice.

  The reading unit 25 is a so-called scanner device that reads a passport disposed so as to be in contact with the reading surface and acquires an image image (passport image) of the passport. The reading unit 25 may have a function of reading the QR code including reservation information. The image data of the passport image read by the reading unit 25 is sent to the management device 10 and stored in the storage unit 12 of the management device 10.

  The storage unit 22 is a nonvolatile storage medium or storage device such as a flash memory that stores various types of information. For example, the storage unit 22 has a check-in processing program for causing the control unit 11 to execute a later-described check-in process (see FIG. 9) or a check-out process program for executing the check-out process (see FIG. 12). A control program such as is stored. For example, these control programs are non-temporarily recorded on a computer-readable recording medium such as a CD or a DVD, and are a reader (such as a CD drive or a DVD drive) electrically connected to the check-in terminal 20. (Not shown) and stored in the storage unit 22. Note that the check-in processing program and the check-out processing program may be downloaded to the storage unit 22 of the check-in terminal 20 via the communication network N1.

  The control unit 21 includes control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile memory in which control programs such as BIOS and OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or non-volatile memory that stores various types of information, and is used as a temporary storage memory (working area) for various processes executed by the CPU. Then, the control unit 21 controls the check-in terminal 20 by executing various control programs stored in advance in the ROM or the storage unit 22 with the CPU.

  Specifically, as shown in FIG. 2, the control unit 21 includes a reception processing unit 211 (an example of the personal information reception processing unit of the present invention), a foreigner determination unit 212, a display processing unit 213, and a passport reading determination unit 214 ( It includes various processing units such as an identity information determination unit of the present invention, an authentication processing unit 215 (an example of a use permission unit of the present invention), a settlement processing unit 216, and the like. The control unit 21 functions as the various processing units by executing various processes according to the check-in processing program and the check-out processing program by the CPU. Moreover, one part or all part processing part contained in the control part 21 may be comprised with the electronic circuit. The check-in processing program and the check-out processing program may be programs for causing a plurality of processors to function as the various processing units.

  The reception processing unit 211 acquires operation information operated on the operation display unit 23 of the check-in terminal 20 when the user of the accommodation facility performs the check-in procedure and the check-out procedure. That is, the reception processing unit 211 acquires information input by the user operating the operation display unit 23 when performing the check-in procedure and the check-out procedure.

  For example, when the user performs the check-in procedure by pressing the check-in button 231 on the top screen D11 (reception screen) shown in FIGS. 7 and 8, the reception processing unit 211 displays the information input by the operation. get. For the check-in procedure, if the user is a foreigner, the procedure for reading the passport image, the procedure for entering the guest information such as the reservation number, name, phone number, address and signature, the payment procedure, and the room key are selected. Procedures are included. In the check-in procedure, when the QR code displayed on the user terminal 30 (mobile terminal) is tricked into the reading unit 25 (see FIG. 6), the reception processing unit 211 reads the QR code. The guest information included in the QR code may be acquired.

  When the user presses the checkout button 232 on the top screen D11 shown in FIGS. 7 and 8 to perform the checkout procedure, the reception processing unit 211 receives information input by the operation (use end information). To get. The checkout procedure includes a procedure for inputting a room number to be checked out, a procedure for reading a passport image when the user is a foreigner, and a settlement procedure. For example, in the check-in procedure, when the passport reading determination unit 214 determines that the passport image is not read as the personal information, the reception processing unit 211 in the check-out procedure performed after the check-in procedure. Performs a process of accepting the user's passport image. Specifically, the reception processing unit 211 displays the operation screen D13 shown in FIG. 11B on the operation display unit 23, activates the reading unit 25, and prepares to read the passport image of the user. If the passport images of all users are read in the check-in procedure, the passport image reading procedure in the check-out procedure is not necessary. If no additional cost is incurred, no checkout procedure is required in the checkout procedure.

  In this embodiment, an example of preparing for reading a passport image of a user who has not been read in the checkout procedure will be described. However, the present invention is not limited to such an example. For example, after the check-in procedure is completed, The reception processing unit 211 of the check-in terminal 20 may read an unread passport image during the stay period from when the check-out procedure is performed.

  The foreigner determination unit 212 determines whether or not the user of the check-in terminal 20 is a foreign resident (foreigner). In the present embodiment, when an instruction indicating that the user is a foreign resident is input by the user's operation at the check-in terminal 20, the user is determined to be a foreign resident. Specifically, when the operation screen D12 shown in FIG. 11A is displayed on the operation display unit 23 of the check-in terminal 20, and the YES button in the screen D12 is pressed by the user, the foreigner determination unit 212 determines that the user is a foreign resident based on the operation signal generated by the pressing operation. Here, the operation screen D12 is a screen for allowing the user to select whether or not he / she is a foreign resident, and a selectable YES button and NO button are displayed together with a message “Do you live outside Japan?”. It is the displayed screen.

  The foreigner determination unit 212 determines whether or not the user is a foreigner based on the user's face image captured by the camera 26, and determines that the user is a foreigner. May be considered as a foreign resident. In addition, the foreigner determination unit 212 performs language analysis based on a user's voice input from a microphone (not shown), determines whether the user is a foreigner based on the result, and determines whether the user is a foreigner. If it is determined that there is, it may be determined that the user is regarded as a foreign resident. Further, when the user's address is input from the operation display unit 23 of the check-in terminal 20, the resident determination unit 212 determines whether the user is a foreign resident based on the input address. You may judge.

  The display processing unit 213 displays various information on the operation display unit 23. For example, the display processing unit 213 causes the operation display unit 23 to sequentially display screens (screens such as the top screen D11 and the operation screen D12-13) for inputting information necessary for the check-in procedure. The display processing unit 213 displays various other messages on the operation display unit 23. When the check-in terminal 20 performs the check-out procedure, the display processing unit 213 causes the operation display unit 23 to sequentially display screens for inputting information necessary for the check-out procedure.

  The passport reading determination unit 214 determines whether or not personal information indicating a user (accommodator) included in the reservation information has been input in the check-in terminal 20. Here, the identity information is an image (passport image) of the user's passport that proves the user, and in detail, personal information such as the name, photo, and gender of the guest is posted on the passport. It is an image of the page. In the present embodiment, the passport reading determination unit 214 determines whether or not the passport image has been read by the reading unit 25. The identity information may be an image of a certificate that can prove the identity or identity of the user, such as a driver's license of the user.

  Further, in the present embodiment, when the resident determination unit 212 determines that the user of the check-in terminal 20 is a foreign resident (foreigner), the passport reading determination unit 214 receives the check-in terminal 20 from the check-in terminal 20. It is determined whether or not the personal information has been input.

  The authentication processing unit 215 authenticates the user based on the information input in the check-in procedure. For example, the authentication processing unit 215 refers to the reservation management data 121 (see FIG. 5) stored in the management apparatus 10 and uses the information when the user input is included in the reservation management data 121. Authenticate the person. Further, the authentication processing unit 215 may authenticate the user when the photograph included in the passport image scanned by the reading unit 25 matches the face image of the user captured by the camera 26.

  In addition, when the user is a resident in Japan, the authentication processing unit 215 permits accommodation on the condition that the user is authenticated.

  On the other hand, if the user is a foreign resident, the authentication processing unit 215 permits accommodation when the user satisfies the following conditions in addition to being authenticated. Specifically, in the check-in procedure, the authentication processing unit 215 permits accommodation on condition that the personal information is input from the check-in terminal 20 when there is only one user (a foreigner). For example, the authentication processing unit 215 determines that the passport image has been read as the personal information by the passport reading determination unit 214 of the management device 10 in the check-in procedure for the accommodation reservation of one user (a foreigner). , Allow the user to stay.

  In addition, when there are a plurality of users (foreigners) in the check-in procedure, the authentication processing unit 215 permits all the guests to stay on the condition that at least one person's personal information is input from the check-in terminal 20. To do. For example, in the check-in procedure for an accommodation reservation (group reservation) including a plurality of users (foreigners), the authentication processing unit 215 uses the passport reading determination unit 214 of the management apparatus 10 to obtain an image of the passport of the reservation person. When it is determined that the information has been read as the personal information, not only the user (reserving person) but also other users who have not entered the passport image are allowed to stay. For example, when the reservation person (user A) performs the check-in procedure for the accommodation reservation of the reservation number 102 in FIG. 5 (the group reservation of the users A to E including the reservation person), the authentication processing unit 215 When only the image of the passport of (User A) is read, all five users A to E are allowed to stay.

  The settlement processing unit 216 performs settlement relating to payment of the accommodation fee when the input of information necessary for check-in by the user is completed, the user is successfully authenticated, and further, the accommodation is permitted. For example, when the user inserts a credit card into the card insertion unit of the check-in terminal 20, the settlement processing unit 216 transmits a settlement request to the settlement server of the settlement operator used by the user to perform settlement processing.

  When the settlement process is completed, the check-in terminal 20 issues a room key (card key) to the user to complete the check-in procedure, for example. Each user performs the check-in procedure individually.

[Check-in processing]
Hereinafter, an example of the check-in process executed in the accommodation facility check-in system 100 will be described with reference to FIGS. 9 and 10. The check-in process is executed by the control unit 11 of the management apparatus 10 and the control unit 21 of the check-in terminal 20. For example, the control units 11 and 21 start executing the check-in process by starting the execution of the check-in process program. The check-in process may be terminated halfway according to a predetermined operation in the management device 10 and the check-in terminal 20.

  Note that the present invention provides an accommodation facility use management method (an example of the facility use management method of the present invention) that executes one or a plurality of steps included in either or both of the check-in process and the check-out process described later. It can be understood as an invention.

  One or more steps included in the check-in process described below may be omitted as appropriate. In addition, the steps in the check-in process may be executed in a different order within a range in which similar operational effects are produced. Furthermore, in the present embodiment, a case where each step in the check-in process is executed in a distributed manner by a plurality of processors corresponding to the control units 11 and 21 will be described as an example. Each step in the check-in process may be executed by one processor. The same applies to the checkout process described later.

  In the following description, the specific example mentioned above, ie, the check-in process corresponding to the group reservation of the accommodation for five persons (users A to E) including the reservation person (user A) will be described. Further, it is assumed that the user A operates the check-in terminal 20 in the check-in procedure.

  In step S <b> 11, when the control unit 21 detects an operator (user A) standing in front of the check-in terminal 20 based on the image data captured by the camera 26, Japanese (the native language of the country of the accommodation facility) is detected. ) Is displayed on the operation display unit 23 as a default reception screen (S12).

  In the next step S13, the control unit 21 determines whether or not a language selection instruction for selecting a language (display language) to be displayed on the operation screen has been input. For example, when a button 233 (see FIGS. 7 and 8) for selecting English notation is pressed by the operator, the control unit 21 controls the top screen D11 based on an operation signal output by the pressing operation. The Japanese notation is changed to English notation (see FIG. 8) (S14). In other words, the control unit 21 displays the top screen D11 (see FIG. 8) written in English on the operation display unit 23. Thereafter, the display language is maintained at “English” until the check-in procedure is completed. Thereafter, the process proceeds to step S15. In step S13, when the language selection instruction is not input, the process proceeds to step S15.

  In step S15, the control unit 21 determines whether a check-in procedure has been started. For example, when the check-in button 231 (see FIG. 8) for starting the check-in procedure is pressed on the top screen D11, the control unit 21 checks the check-in procedure based on the operation signal output by the pressing operation. It is determined that has started. Note that the processes in steps S13 to S15 are repeated until the check-in button 231 is pressed in step S15.

  If it is determined in step S15 that the check-in procedure has been started, the control unit 21 determines whether or not the operator is a foreigner (S16). Specifically, the control unit 21 displays an operation screen D12 (see FIG. 11A) for confirming whether the operator is a foreign resident (a foreigner) on the operation display unit 23, When the YES button is pressed, the operator is determined to be a foreign resident, and when the NO button is pressed, the operator is determined to be a resident in Japan. If the operator is determined to be a foreign resident in step S16, the process proceeds to step S17. On the other hand, when the operator is determined to be a resident in the country, the process proceeds to step S19 without performing the process of reading the passport image.

  In step S <b> 17, the control unit 21 prepares to read the operator's passport image in order to receive an input of an image image (passport image) of the operator's passport. Specifically, the control unit 21 displays an operation screen D13 shown in FIG. 11B on the operation display unit 23, activates the reading unit 25, and waits until a passport is placed on the reading surface. When the passport is placed on the reading surface, the reading unit 25 detects it and automatically starts a reading operation to acquire an image of the passport.

  In step S18, the control unit 21 determines whether an image of the passport has been acquired. This step is an example of the identity information determination step of the present invention. For example, when a photograph is included in the read image, and text information obtained by OCR processing of the read image includes information corresponding to a name and a passport number, an image image of a necessary passport page is displayed. It is determined that it has been acquired. When the passport image is acquired, the process proceeds to step S19. If the acquisition of the passport image is not determined, the control unit 21 displays an error message that prompts re-reading, and then displays the operation screen D13 on the operation display unit 23 again until reading again. stand by.

  In step S19, the control unit 21 acquires the name of the reservation person as an example of reservation search information. The name acquired at this time is used in step S20 to determine whether there is reservation information. For example, when the name of the reservation person is input from the operation screen displayed on the operation display unit 23, the control unit 21 acquires the name information. Alternatively, when a QR code that can be used for the check-in procedure is read by the reading unit 25 of the check-in terminal 20, the control unit 21 acquires the name information of the reservation person from the user ID included in the QR code. Or when it determines with the image image of a passport having been read in step S18, the control part 21 acquires name information from the text information obtained by carrying out OCR process of the image image. In addition, the control unit 21 inputs each information such as the reservation person's name, the reservation person's birthday, address, telephone number, e-mail address, and reservation number from the operation screen, and acquires the information as reservation search information. May be.

  When the name of the reservation person is acquired in step S <b> 19, the control unit 21 transmits the name information to the management device 10. In the management apparatus 10, the control unit 11 refers to the reservation management data 121 in the storage unit 12, performs a search process for searching for reservation information including the name of the reservation person from the reservation management data 121, and stores the reservation management data 121 in the reservation management data 121. It is determined whether or not there is reservation information of the operator (S20).

  If it is determined in step S20 that the reservation management data 121 has the operator's reservation information by the search process (Yes in S20), the control unit 11 reads the reservation management data 121 from the reservation management data 121 in the next step S21. Get reservation information. Then, the reservation information included in the reservation management data 121 is transmitted from the management device 10 to the check-in terminal 20. In the check-in terminal 20, the control unit 21 displays the reservation information on the operation display unit 23 (S21). Thereafter, when an operation instruction indicating that the display content is correct is input by the user operating the operation screen (Yes side of S22), the control unit 21 manages the passport image acquired in step S18. The process of storing in 10 storage units 12 is performed (S23). Specifically, the acquired passport image data is transmitted to the management device 10 and stored in the storage unit 12.

  On the other hand, if it is determined in step S20 that the reservation management data 121 does not contain the operator's reservation information (No side in S20), a calling process for calling an employee of the accommodation facility is performed (S24). When the timeout time elapses, a series of processing ends. In step S22, when the user operates the operation screen and an operation instruction indicating that the display content is incorrect is input, the process proceeds to step S24.

  As shown in FIG. 10, in the next step S <b> 25, the control unit 11 of the management apparatus 10 performs a process of updating reservation information in the reservation management data 121. Specifically, the update processing unit 115 of the control unit 11 updates the non-input information registered in the column of the passport reading status of the reservation information of the reservation management data 121 to information “completed” indicating completion of the passport reading. . For example, in a check-in process corresponding to a group reservation for accommodation of five people (users A to E) including a reservation person (user A), when the passport image of the reservation person is registered, the user A The passport reading status column is changed to “Done”.

  In next step S <b> 26, the control unit 21 determines whether or not other users are included in the reservation information acquired from the reservation management data 121. This determination is made based on the user information included in the reservation information. For example, when a reservation person makes a reservation for only oneself, the reservation information includes only one user. In this case, the control unit 21 determines that no other user is included. On the other hand, when a group reservation for accommodation of five people (users A to E) including the reservation person (user A) is made, the reservation information includes other users in addition to the reservation person. ing. In this case, it is determined that other users are included, and the process proceeds to step S28.

  If it determines with there being another user in step S26, the control part 21 will determine whether another user is a foreigner (S26). Specifically, the control unit 21 displays an operation screen D12 (see FIG. 11A) on the operation display unit 23 for confirming whether other users are foreign residents (foreigners). If the operator presses the YES button, the other user is determined to be a foreign resident. On the other hand, if the NO button is pressed, the other user is determined to be a resident in the country. If it is determined in step S26 that the other user is a foreign resident, the process proceeds to step S28. On the other hand, if another user is determined to be a resident in the country, the process proceeds to step S34 without preparing to read the passport image.

  If it is determined in step S26 that there is another user, the control unit 21 prepares to read another user's passport image in order to receive an input of an image image (passport image) of another user's passport. (S28). Specifically, the control unit 21 displays an operation screen D14 shown in FIG. 11C on the operation display unit 23, activates the reading unit 25, and waits until a passport is placed on the reading surface. When the passport is placed on the reading surface, the reading unit 25 detects it and automatically starts a reading operation to acquire an image of the passport. On the other hand, when the reading operation is not performed until a predetermined timeout time elapses or when the skip button 234 shown on the operation screen D14 is pressed, it is determined that the passport image has not been acquired.

  The operation screen D14 displayed in step S28 is different from the operation screen D13 displayed in step S17 in that a skip button 234 is provided. Here, the skip button 234 is operated when submitting a passport image of another user in another procedure after the check-in procedure (for example, a check-out procedure). When the skip button 234 is pressed, the check-in process proceeds without reading the passport image of another user.

  In step S29, the control unit 21 determines whether or not a passport image of another user has been acquired. If it is determined that another user's passport image has been acquired, the passport image is stored and stored in the storage unit 12 of the management device 10 (S32). Thereafter, the control unit 11 of the management apparatus 10 performs a process of updating reservation information in the reservation management data 121 (S33). Specifically, the update processing unit 115 of the control unit 11 changes the uninput information “not yet” registered in the column of the passport reading status corresponding to another user to the information “completed” indicating the completion of the passport reading. Update. For example, in the check-in process corresponding to the group reservation for the stays of the users A to E, when the passport image of the user B is acquired, the passport reading status column of the user B is changed to “Done”. . Thereafter, the process proceeds to step S34.

  On the other hand, when the pass button image of another user is not acquired because the skip button 234 is pressed in step S29, the control unit 21 is registered in the passport reading status column corresponding to the other user. The non-input information “not yet” is maintained (S30). In other words, the control unit 21 registers the non-input information “not yet” in the passport reading status column corresponding to another user. The step S29 is an example of a non-input information registration step of the present invention. For example, in the check-in process corresponding to the group reservation of the stays of the users A to E, when the passport images of the users B to E are not acquired, the passport reading status column of the users B to E is set to “Unread” Is maintained. Then, in the next step S31, the control unit 21 displays a message prompting other passengers to submit a passport to the front by the checkout procedure or to input a passport image at the check-in terminal 20. .

  In step S34, the control unit 21 acquires the names of other users. For example, when the name of another user is input from the operation screen displayed on the operation display unit 23, the control unit 21 acquires the name information. Alternatively, when the reading unit 25 of the check-in terminal 20 reads a QR code that can be used for the check-in procedure, the control unit 21 acquires the name information of other users from the user ID included in the QR code. To do. Or when it determines with the image image of a passport having been read in step S29, the control part 21 acquires the name information of another user from the text information obtained by carrying out the OCR process of the image image. The control unit 21 obtains these information by inputting each user's name and other information, such as the birthday, address, telephone number, e-mail address, reservation number, etc. of the other user from the operation screen. May be.

  In step S35, the control unit 21 collates the acquired name of the other user with the name information included in the reservation information acquired in step S20, and determines whether or not they match (step S35). S35). Here, when it is determined that they match, it is determined that the acquired names of other users are correct. In this case, the process returns to step S26, and in step S26, it is determined whether or not another user is included in the reservation information acquired from the reservation management data 121. On the other hand, if it is determined that there is a mismatch in step S35, since the names of other users are incorrect, a calling process for calling an employee of the accommodation facility is performed (S36). Thereafter, when a predetermined timeout time elapses, a series of processing ends.

  If it is determined in step S26 that the acquired reservation information does not include another user, the control unit 21 completes input of information necessary for check-in by the user, and authenticates the user. In the next step S37, it is determined that the user has succeeded, and not only the reservation person but also other users are allowed to stay. Thereafter, a settlement process for payment of the accommodation fee is performed (S38), a process for issuing a room key (card key) to the user is performed (S39), and the series of check-in processes is completed.

[Checkout process]
Hereinafter, an example of the check-out process executed in the accommodation facility check-in system 100 will be described with reference to FIG. The checkout process is executed by the control unit 11 of the management apparatus 10 and the control unit 21 of the check-in terminal 20. For example, the control units 11 and 21 start executing the checkout process by starting the execution of the checkout process program. The check-out process may be terminated halfway according to a predetermined operation in the management device 10 and the check-in terminal 20.

  In the following description, the specific example mentioned above, ie, the check-in process corresponding to the group reservation of the accommodation for five persons (users A to E) including the reservation person (user A) will be described. Further, it is assumed that the user A operates the check-in terminal 20 in the check-in procedure.

  In steps S51 to S54, the same processing as in steps S11 to S14 described above is performed.

  In the next step S55, the control unit 21 determines whether or not a checkout procedure has been started. For example, when the checkout button 232 (see FIG. 8) for starting the checkout procedure is pressed on the top screen D11, the control unit 21 checks the checkout procedure based on the operation signal output by the pressing operation. It is determined that has started. In addition, the process of step S51-S55 is repeated until the checkout button 232 is pushed in step S55.

  In step S <b> 56, the control unit 21 acquires the number (room number) of the room to be checked out by the user when the room key (card key) is inserted into the card insertion unit of the check-in terminal 20.

  Thereafter, in step S57, it is determined whether or not the user (accommodator) corresponding to the room number has not input the passport image. Specifically, the control unit 21 transmits the acquired room number to the management device 10. The control unit 11 of the management apparatus 10 refers to the reservation management data 121 in the storage unit 12 and performs a search process for searching for reservation information including the received room number from the reservation management data 121. Then, it is determined whether or not uninput information “not yet” is registered in the passport reading status column of the reservation information obtained by the search process. When the uninput information “unregistered” is registered, the control unit 11 determines that there is an unread passport image. On the other hand, when information “completed” indicating completion of passport reading is registered in the column of passport reading status, the control unit 11 determines that there is no unread passport image.

  If it is determined in step S57 that there is no unread passport image, after a payment process such as an additional fee is performed in step S61, a series of check-out processes ends.

  On the other hand, if it is determined in step S57 that there is an unread passport image, in step S58, as in step S17 described above, the control unit 21 displays the passport image of the operator of the check-in terminal 20 (passport image). ) Is prepared to read the passport image of the operator. Thereafter, when the passport image is read (S59), the control unit 21 performs a process of storing the passport image acquired in step S59 in the storage unit 12 of the management device 10 (S60). For example, when a plurality of users are staying in one room, in step S57, it is determined whether or not all the users staying in the same room are persons who have not entered a passport image. Is called. If there are a plurality of persons who have not yet entered the passport image, the processes from step S58 to S60 are executed for each of the plurality of persons who have not entered the passport image. Thereafter, in step S61, after a settlement process such as an additional fee is performed, a series of checkout processes is completed.

  As described above, in the accommodation facility check-in system 100 according to the present embodiment, the check-in process and the check-out process described above are performed. When the user's passport image is not input, the uninput information “not yet” is registered in the passport reading status column of another user in the reservation information. Thereby, the employee of an accommodation establishment can identify easily the person who has not acquired the passport image among the guests by confirming the reservation management data 121 in the memory | storage part 12 of the management apparatus 10. FIG. .

  In addition, in the accommodation facility check-in system 100, when it is determined that the passport image of another user has not been input, after the check-in procedure, specifically, in the check-out procedure, the passport image is read later. It becomes possible. Accordingly, the check-in procedure can be completed without reading the passport images of all users during the check-in procedure. As a result, the check-in procedure at the accommodation facility can be performed smoothly and quickly.

  In the above-described embodiment, when a plurality of users are included in the reservation information, reading of the reservation person's passport image is indispensable for completing the check-in procedure for all the users. Not limited. For example, the check-in procedure may be completed when at least one passport image of a user other than the reservation user is read. Moreover, you may make it complete a check-in procedure, without reading the passport image of all the users.

  In the above-described embodiment, the accommodation facility check-in system 100 applied to an accommodation facility is illustrated, but the present invention can also be applied to a facility other than an accommodation facility. For example, check-in and check-out procedures at recreational facilities such as golf courses, entrance and exit procedures at movie theaters and museums or facilities that provide administrative services, boarding procedures at airports, boarding procedures at ports, etc. Applicable.

10: Management device 11: Control unit 12: Storage unit 20: Check-in terminal 21: Control unit 23: Operation display unit 25: Reading unit 26: Camera 100: Accommodation facility check-in system 111: Reservation processing unit 112: Reservation information acquisition Unit 115: Update processing unit 121: Reservation management data 211: Reception processing unit 212: Foreigner determination unit 213: Display processing unit 214: Passport reading determination unit 215: Authentication processing unit 216: Settlement processing unit

Claims (9)

A user information storage unit for storing use reservation information of facility users;
A principal information determination unit that determines whether or not the principal information indicating the user is input from a predetermined terminal device used for the use permission procedure of the facility;
Wherein when said principal information is determined to not entered by personal information determination unit, e Bei and a non-input information registration unit that registers the non-input information indicating the non-input of the personal information to the usage reservation information,
The identity information determination unit
When a plurality of users are registered in the use reservation information, it is determined whether or not the principal information of each of the plurality of users has been input,
The non-input information registration unit
If the identity information of at least one user is input by the identity information determination unit and it is determined that the identity information of another user has not been entered, the identity information of the other user is not entered. The facility use management system for registering the uninput information indicating that it is in the use reservation information .   2. The facility according to claim 1, further comprising: a principal information reception processing unit that performs a reception process of receiving the principal information after the use permission procedure when the principal information determination unit determines that the principal information has not been input. Usage management system. The identity information reception processing unit
The facility use management system according to claim 2, wherein the reception process is performed when use end information used in the use end procedure of the facility is input from the predetermined terminal device. The identity information determination unit
The information according to any one of claims 1 to 3, wherein when the information indicating that the user is a foreign resident is input from the predetermined terminal device, it is determined whether or not the personal information is input. Facility usage management system. The facility use management according to any one of claims 1 to 4, wherein the at least one user is a reservation user who made a reservation for use of the plurality of users for the facility on behalf of the plurality of users. system. Wherein when said principal information of the at least one user is determined to have been entered by the person information determining unit further includes a use permission unit for permitting the use of the facility to the plurality of users, from claim 1 The facility use management system according to any one of 5 above. The facility is an accommodation facility,
The predetermined terminal unit is disposed in the accommodation, the by user operation is a terminal device that enables the use end procedure use permission procedure or the accommodation of the accommodation of claims 1-6 The facility use management system described in any one. A principal information determination step of determining whether or not the principal information indicating the user of the facility is input from a predetermined terminal device used for the facility use permission procedure;
A non-input information registration step of registering non-input information indicating non-input of the principal information in the use reservation information of the user of the facility when the principal information is determined not to be input by the principal information determination step;
Is a facility use management method for executing the
The identity information determination step determines whether or not the identity information of each of the plurality of users is input when a plurality of users are registered in the use reservation information,
In the non-input information registration step, the identity information of at least one user is input in the identity information determination step, and when the identity information of another user is determined to be unentered, the other information A facility usage management method , wherein the non-input information indicating that the user's identity information is not input is registered in the use reservation information . A program for causing a computer to execute each step of the facility use management method according to claim 8 .

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