JP6813075B1 - Facility use management system, facility use management method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a facility use management system, a facility use management method, and a program capable of smoothly performing a facility use permission procedure and easily obtaining personal information such as a user's passport information and identity information. .. SOLUTION: An accommodation facility check-in system 100 is input to a display processing unit 213 that displays an address input field on an operation screen of a check-in terminal 20 that accepts an operation of a check-in procedure of an accommodation facility, and the address input field. A foreigner determination unit 212 that determines whether or not the user of the accommodation facility is a foreign resident based on the type of characters, and a check if the user is determined to be a foreign resident. The in-terminal 20 includes a reception processing unit 211 for acquiring the passport image of the user. [Selection diagram] FIG. 10

Description

The present invention relates to a facility use management system, a facility use management method, and a program for acquiring personal information of a user who uses a facility.

Users who use accommodation facilities such as hotels and inns, for example, perform check-in procedures at the front desk when they arrive at the reserved accommodation facilities. In addition to the above check-in procedure, the front desk work at the accommodation facility includes the work of verifying the identity based on the identification card presented by the user of the accommodation facility, and the acquisition of the identity information written on the identification card. There is work to do. For example, in Japan, when a foreigner (foreign resident) who does not have an address in Japan stays at an accommodation facility in Japan, the foreign user is obliged to show a passport, and the accommodation facility is for a foreign user. It is obligatory to obtain and store passport information (name, nationality, passport number, etc.). Employees of accommodation facilities in Japan have their passports presented to them during the check-in procedure for foreign users to verify their identity, and at the same time, obtain and store images of the passport information using a scanner or the like. To do.

In recent years, in order to save labor at the front desk of accommodation facilities and improve the efficiency of the check-in procedure, a check-in system has been introduced in which the guest operates the check-in terminal installed near the front desk to perform the check-in procedure. It's being used. As an example of this type of check-in system, a system (room key issuing system) that reads image data of a user's passport by an image scanner during a check-in procedure is known.

Japanese Unexamined Patent Publication No. 2008-102757

However, in the check-in procedure on the check-in terminal, not only the work of entering information such as name and address and the reservation number, but also the work of reading the page containing the passport information (name, nationality, passport number, etc.) is used. If you force a person, the check-in procedure at the check-in terminal becomes complicated. In this case, the waiting time of the subsequent user who wants to use the check-in terminal becomes long, which causes inconvenience to the user. Such problems are not limited to check-in procedures at accommodation facilities, but also during check-in procedures at golf courses and other recreational facilities, admission procedures at movie theaters, museums, and facilities that provide administrative services, and boarding procedures at airports. It can also occur during boarding procedures at the port.

An object of the present invention is a facility use management system, a facility use management method, and a program capable of smoothly performing a facility use permission procedure and easily obtaining personal information such as a user's passport information and identity information. Is to provide.

The facility use management system according to one aspect of the present invention includes a display processing unit that displays an address input field on the operation screen of an operation terminal that accepts operations for facility use permission procedures, and characters input in the address input field. Based on the type, the foreign resident determination unit that determines whether or not the user of the facility is a foreign resident, and the foreign resident determination unit have determined that the user is the foreign resident. In this case, the operation terminal includes a personal information reception processing unit that performs reception processing for receiving input of personal information indicating the user.

According to this configuration, for example, in an operation terminal (check-in terminal) used for a check-in procedure of an accommodation facility, personal information such as a passport image is acquired by an operation by a foreign user. As a result, the personal information of the foreign user can be easily obtained. In addition, it is possible to determine whether or not it is necessary to acquire personal information from the input characters in the address input field.

Further, in the facility use management system, the foreign resident determination unit may use the case where the address input field contains foreign characters different from the Japanese characters, or the address input field does not contain the Japanese characters. The user may be determined to be the foreign resident.

Further, in the facility use management system, the foreign resident determination unit may determine that the user is the foreign resident when the foreign character different from the Japanese character is input in the address input field. Good.

Further, in the facility use management system, the display processing unit further displays an inquiry screen asking whether or not the user is a foreign resident on the operation terminal, and the foreign resident determination unit is the foreign resident determination unit. When information indicating that the user is a domestic resident is input by the user on the inquiry screen, and the foreign characters are included in the address input field, or the Japanese characters are included in the address input field. If not, the user may be determined to be the foreign resident. Further, in the facility use management system, the display processing unit further displays an inquiry screen asking whether or not the user is a foreign resident on the operation terminal, and the foreign resident determination unit is the foreign resident determination unit. When the user inputs information indicating that he / she is a domestic resident on the inquiry screen, the user is determined to be the foreign resident when the foreign character is entered in the address input field. You may.

According to these configurations, for example, even if a foreign user answers that he / she lives in Japan on the inquiry screen, the characters entered in the process of entering an address in the address input field are foreign characters. If, the reception process is performed. This makes it possible to prevent check-in by an unauthorized user who does not have personal information such as a passport.

Further, in the facility use management system, the foreign resident determination unit determines that the user is the foreign resident between the time when the user starts the input operation for the address input field and the time when the user finishes the input operation. In such a case, the display processing unit may display information related to the personal information on the operation screen when the user is determined to be the foreign resident.

As a result, it is possible to make the user recognize that it is necessary to input the personal information while the user is inputting the address.

Further, in the facility use management system, the personal information reception processing unit may perform the reception processing after the input operation is completed.

Further, in the facility use management system, the personal information reception processing unit sends a message prompting the input of the personal information when the foreign resident determination unit determines that the user is the foreign resident. It may be displayed on the operation terminal.

Further, in the facility use management system, the personal information reception processing unit acquires an image of a passport showing the personal information when the foreign resident determination unit determines that the user is the foreign resident. You may.

Further, in the facility use management system, the personal information reception processing unit may acquire an image of the passport read by a reading unit provided in the operation terminal.

As a result, the passport image of the user can be acquired on the operation terminal (check-in terminal) operated by the user.

Further, in the facility use management system, the personal information reception processing unit may omit the reception processing when the foreign resident determination unit determines that the user is a domestic resident.

According to this configuration, when the user's passport reading is unnecessary, the process of inputting the user's passport image is omitted. For example, the process of inputting a passport image for a domestic user (Japanese user) in the check-in procedure is omitted. Therefore, the check-in procedure at the accommodation facility can be performed smoothly and quickly.

Further, the facility use management system may further include a use permission unit that permits the user to use the facility when the person information of the user is input by the person information reception processing unit.

Further, in the facility use management system, the facility is an accommodation facility, the operation terminal is arranged in the accommodation facility, and the user operates the accommodation facility to perform a usage permission procedure or a usage termination procedure of the accommodation facility. It may be a terminal device that enables it.

The facility use management method according to another aspect of the present invention includes a display step of displaying an address input field on the operation screen of an operation terminal that accepts an operation of a facility use permission procedure, and a type of character input in the address input field. When the foreign resident determination step for determining whether or not the user of the facility is a foreign resident and the foreign resident determination step determine that the user is the foreign resident based on In addition, one or a plurality of processors execute a personal information reception step of performing a reception process for receiving input of personal information indicating the user on the operation terminal.

The program according to another aspect of the present invention is based on a display step of displaying an address input field on the operation screen of an operation terminal that accepts an operation of a facility use permission procedure, and a type of character input in the address input field. When the foreign resident determination step for determining whether or not the user of the facility is a foreign resident and the foreign resident determination step determine that the user is the foreign resident, the above This is a program for causing one or a plurality of processors to execute a personal information reception step for receiving input of personal information indicating a user on an operation terminal.

According to the present invention, it is possible to smoothly carry out the procedure for permitting the use of the facility and to easily obtain personal information such as passport information and identity information of the user.

FIG. 1 is a diagram showing a configuration of an accommodation facility check-in system according to an embodiment of the present invention. FIG. 2 is a block diagram showing a configuration of an accommodation facility check-in system according to an embodiment of the present invention. FIG. 3 is a diagram showing an example of a reservation screen displayed on a user terminal in an accommodation reservation in the accommodation facility check-in system according to the embodiment of the present invention. FIG. 4 is a diagram showing an example of a registration screen displayed on the user terminal in the accommodation reservation in the accommodation facility check-in system according to the embodiment of the present invention. FIG. 5 is a diagram showing an example of reservation management data stored in the management device of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 6 is an external view showing an example of a check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 7 is a diagram showing a Japanese top screen which is an example of an operation screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 8 is a diagram showing an English top screen which is an example of an operation screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 9 is a flowchart showing an example of the check-in processing procedure of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 10 is a flowchart showing an example of the check-in processing procedure of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 11 is a diagram showing an example of an operation screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 12 is a diagram showing an example of an operation screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 13 is a diagram showing an example of an operation screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 14 is a diagram showing an example of an operation screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described with reference to the drawings as appropriate. It should be noted that the embodiments described below are merely examples that embody the present invention, and do not limit the technical scope of the present invention.

[Accommodation check-in system 100]
As shown in FIG. 1, the accommodation facility check-in system 100 according to the embodiment of the present invention is an example of the facility use management system of the present invention, and the management device 10 and a plurality of check-in terminals 20 (operations of the present invention). An example of a terminal) and. The accommodation facility check-in system 100 is introduced into accommodation facilities such as hotels and inns. The management device 10 is arranged, for example, at the front desk of an accommodation facility, an office, or the like, and manages reservations. The manager or employee of the accommodation facility can operate the management device 10. The check-in terminal 20 is arranged near the front of the accommodation facility, for example, and accepts operations of the check-in procedure (use permission procedure) and check-out procedure (use termination procedure) by the guest himself / herself. The management device 10 and the plurality of check-in terminals 20 can communicate with each other via a communication network N1 such as a wired LAN or a wireless LAN installed in the accommodation facility. One check-in terminal 20 may be installed, or a plurality of check-in terminals 20 may be installed. In FIG. 1, three check-in terminals 20 are shown as an example. The user operates the desired check-in terminal 20. The plurality of user terminals 30 and the management device 10 can communicate with each other via a communication network N2 such as the Internet, LAN, WAN, or a public telephone line.

Here, the user of the accommodation facility uses his / her own user terminal 30 to access, for example, the accommodation reservation page of the WEB site operated by the accommodation facility to make an accommodation reservation. The management device 10 acquires the reservation information for the accommodation reservation and manages the reservation. The reservation process may be executed by the management device 10 or may be executed by a reservation server (not shown) connected to the management device 10 via the communication network N2. For example, the reservation server receives a reservation request from a user, executes a reservation process, and notifies the management device 10 of the reservation information when the reservation is completed. The user who has made a reservation visits the accommodation facility on the day of accommodation and operates the check-in terminal 20 to perform the check-in procedure. A user who visits the accommodation facility without making an accommodation reservation may make a reservation for a desired room by performing, for example, a vacancy search (see FIG. 7) on the check-in terminal 20, and then perform the check-in procedure. Good. In addition, the user operates the check-in terminal 20 as necessary to perform the check-out procedure. In addition, the user performs the settlement procedure of the usage fee in the check-in procedure or the check-out procedure. Further, the user can use the user terminal as a room key (mobile key).

In addition, the accommodation facility will publish an accommodation reservation page in foreign languages for foreigners on its WEB site. As a result, the foreign user can access the accommodation reservation page corresponding to the foreign language on the user terminal 30 and make an accommodation reservation for the accommodation facility. In the following, the accommodation facility is mainly based on the case where the location of the accommodation facility where the user reserves the accommodation is Japan and the user is a foreigner (foreign resident) who does not have an address in Japan. The configuration of the check-in system 100 will be described.

[User terminal 30]
As shown in FIG. 2, the user terminal 30 includes a control unit 31, a storage unit 32, an operation display unit 33, a communication unit 34, and the like. The user terminal 30 is a terminal device owned by a user who uses the accommodation facility, and is an information processing device such as a personal computer, a smartphone, a mobile phone, or a tablet terminal. A well-known configuration can be applied to the user terminal 30.

The communication unit 34 connects the user terminal 30 to the communication network N2 by wire or wirelessly, and executes data communication according to a predetermined communication protocol with an external device such as the management device 10 via the communication network N2. Communication interface for.

The operation display unit 33 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, a keyboard, or a touch panel including a touch key that accepts operations.

The storage unit 32 is a non-volatile storage medium or storage device such as a flash memory for storing various types of information. For example, the storage unit 32 stores a control program for causing the control unit 31 to execute various processes. For example, the control program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is electrically connected to a user terminal 30 and is a reading device such as a CD drive or a DVD drive (not). (Fig.) Is read and stored in the storage unit 32.

The control unit 31 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile memory in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile memory that stores various types of information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. Then, the control unit 31 controls the user terminal 30 by executing various control programs stored in advance in the ROM or the storage unit 32 on the CPU.

Specifically, the control unit 31 includes various processing units such as a reception processing unit 311, a display processing unit 312, and a completion notification acquisition unit 313. The control unit 31 functions as the various processing units by executing various processing according to the control program on the CPU. Further, a part or all of the processing units included in the control unit 31 may be composed of an electronic circuit. Further, the control program may be a program for causing a plurality of processors to function as the various processing units.

The reception processing unit 311 acquires the operation information operated by the user on the operation display unit 33. That is, the reception processing unit 311 acquires the information input by the user operating the operation display unit 33. For example, the reception processing unit 311 acquires operation information according to the login operation and the reservation operation operated by the user on the WEB site operated by the accommodation facility.

The display processing unit 312 causes the operation display unit 33 to display various types of information. For example, the display processing unit 312 causes the operation display unit 33 to display the accommodation reservation page of the WEB site. Further, the display processing unit 312 causes the operation display unit 33 to display various other messages.

The accommodation reservation page includes a reservation screen D1 (see FIG. 3) for inputting accommodation information and a registration screen D2 (see FIG. 4) for registering information (guest information) of guests who wish to stay. FIG. 3 is a diagram showing an example of the reservation screen D1 (“Reservations”), and FIG. 4 is a diagram showing an example of the registration screen D2 (“Customer Registration”).

On the reservation screen D1, the date of stay (“CHECK IN”), the number of days of stay (“NIGHT (S)”), the number of guests (“ADULT (S)”), the number of rooms (“ROOM (S)”), and accommodation facilities Includes estimated time of arrival (“Arrival Time”), room plan (“PLANS”), etc., which represents the time of arrival at. After inputting the desired accommodation information on the reservation screen D1 shown in FIG. 3, the user selects the guest information registration button (“Customer Registration”). As a result, the registration screen D2 shown in FIG. 4 is displayed. The user continues to register the guest information on the registration screen D2.

The registration screen D2 includes the name of the person making the reservation (“Name”) representing the name of the person making the reservation, guest information, and the like. The guest information includes the guest name (“Guest Name”) representing the guest's name, the guest's nationality (“Country”), birthday (“Birthday”), address (“Home Address”), and telephone number. (“Phone Number”), email address (“E-mail Address”), payment method (“PAYMENT”), etc. are included. The reservation person selects the reservation confirmation button (“CONFIRM RESERVATION”) after registering the guest information on the registration screen D2 shown in FIG. This completes the accommodation reservation.

In the examples shown in FIGS. 3 and 4, the case where the user A who wishes to stay at the accommodation facility makes an accommodation reservation by himself / herself is shown. User A inputs and registers the above-mentioned guest name, nationality, birthday, address, telephone number, e-mail address, and payment method on the registration screen D2. It is assumed that the address and nationality of user A is the United States (USA). Further, in the example shown in FIG. 3, it is shown that the user A is scheduled to arrive at the accommodation facility at 17:00 on July 1, 2018.

The completion notification acquisition unit 313 acquires the reservation completion notification sent from the management device 10 when the accommodation reservation is completed on the accommodation reservation page. The reservation completion notification includes the reservation number issued by the management device 10 when the reservation is completed, and the content of the accommodation reservation (reservation content). In addition, the reservation completion notification may include an information code such as a QR code (registered trademark) that can be used for the check-in procedure at the check-in terminal 20 described later. The information code may include, for example, user information such as a user ID or member ID that identifies a user (guest), the reservation number, and the like. When the completion notification acquisition unit 313 acquires the reservation completion notification, the display processing unit 312 causes the operation display unit 33 to display the reservation contents.

[Management device 10]
As shown in FIG. 2, the management device 10 includes a control unit 11, a storage unit 12, an operation display unit 13, a communication unit 14, and the like. The management device 10 may be an information processing device such as a personal computer or a tablet terminal. Further, the management device 10 may be an information processing device or a cloud server for constructing a so-called hotel management system (Property Management System). The management device 10 has a reservation management function for managing reservations. The management device 10 may have functions such as guest room management, accounting management, and customer management in addition to the reservation management function.

The communication unit 14 connects the management device 10 to the communication network N2 by wire or wirelessly, and executes data communication according to a predetermined communication protocol with an external device such as the user terminal 30 via the communication network N2. Communication interface for. Further, the communication unit 14 connects the management device 10 to the communication network N1 by wire or wirelessly, and executes data communication with the check-in terminal 20 via the communication network N1 according to a predetermined communication protocol.

The operation display unit 13 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations.

The storage unit 12 is a non-volatile storage medium or storage device such as a flash memory for storing various types of information. For example, the storage unit 12 stores a control program such as a check-in processing program for causing the control unit 11 to execute a check-in process (see FIG. 9) described later. For example, these control programs are non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and are electrically connected to a management device 10 such as a CD drive or a DVD drive. (Fig.) Is read and stored in the storage unit 12.

Further, the storage unit 12 stores reservation management data 121 representing accommodation reservation information (reservation information) received from the user terminal 30. The reservation management data 121 is a database including a plurality of reservation information for which accommodation reservations have been accepted, and is stored and managed in the storage unit 12 so that a keyword search can be performed. The reservation management data 121 may also serve as guest management data representing information on the accommodation status (accommodation information) of the user after check-in. In this case, the reservation management data 121 includes a check-in status indicating whether or not the user has checked in, a passport reading status indicating whether or not the passport image (passport image) has been read, and accommodation such as a room number. Information may be included.

FIG. 5 is a diagram showing an example of reservation management data 121. FIG. 5 shows reservation management data 121 in which a plurality of reservation information for using the accommodation facility on July 1, 2018 is registered for each reservation number (No. 101-108, ...). .. In the reservation management data 121, the reservation contents reserved by the reservation person are registered and managed for each reservation number.

Accommodation information and guest information input on the reservation screen D1 (see FIG. 3) and the registration screen D2 (see FIG. 4) are registered in the reservation management data 121. In FIG. 5, for convenience of explanation, some information, specifically, the reservation number issued at the time of reservation, the name of the person making the reservation, the date of stay, the name of the guest, the address and nationality of the guest, the check-in status, and the passport The reading status is shown.

Further, in the check-in status column of FIG. 5, either "completed" is registered as information indicating that check-in has been completed, or "not yet" is registered as information indicating that check-in has not been completed. , "Not yet" is registered as the default value until check-in is completed. Further, in the passport reading status column of FIG. 5, "completed" is used as information indicating that the passport has been read, "not yet" is used as information indicating that the passport has not been read, or passport reading is unnecessary. Any of "unnecessary" is registered as the information indicating that. If the user is a domestic resident, "unnecessary" is registered in advance in the passport reading status column. If the user is a foreign resident (overseas), either "done" or "not yet" is registered in the passport reading status column, and the default value is "until the reading input of the passport image is completed." Not yet "is registered. The above-mentioned default values are updated to "Done" by the update processing unit 113 described later when the check-in is completed or the reading input of the passport image is completed.

The control unit 11 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile memory in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile memory that stores various types of information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. Then, the control unit 11 controls the management device 10 by executing various control programs stored in advance in the ROM or the storage unit 12 on the CPU.

Specifically, the control unit 11 includes various processing units such as a reservation processing unit 111, a reservation information acquisition unit 112, and an update processing unit 113. The control unit 11 functions as the various processing units by executing various processing according to the check-in processing program on the CPU. Further, a part or all of the processing units included in the control unit 11 may be composed of an electronic circuit. The check-in processing program may be a program for allowing a plurality of processors to function as the various processing units.

The reservation processing unit 111 determines whether or not the accommodation reservation is possible when the accommodation reservation operation is performed on the user terminal 30, and if the reservation is possible, the reservation processing unit 111 performs the reservation processing. When the reservation process is completed, the reservation processing unit 111 sends a reservation completion notification to the user terminal 30 and registers the accommodation information and the reservation information including the guest information in the reservation management data 121 (see FIG. 5). .. In the present embodiment, an example in which the reservation process is performed in the management device 10 will be described. For example, the reservation process is executed between the management device 10 and the user terminal 30 in response to a reservation request from the user. There may be an intervening reservation processing system. In this case, the management device 10 registers and manages the reservation information sent from the reservation processing system in the reservation management data 121.

When the check-in process (see FIG. 9) described later is executed, the reservation information acquisition unit 112 performs a process of acquiring the reservation information that is the target of the check-in process from the reservation management data 121 in the storage unit 12. .. Specifically, when the reservation search information is input to the check-in terminal 20, the reservation information acquisition unit 112 receives the reservation search information sent from the check-in terminal 20 and makes a reservation corresponding to the reservation search information. Information is searched from the reservation management data 121. When the reservation information including the reservation search information is searched, the reservation information acquisition unit 112 extracts the reservation information from the reservation management data 121. The reservation information acquisition unit 112 transmits the extracted reservation information to the check-in terminal 20. Here, the reservation search information is information included in the reservation completion notification, and is unique information that can identify the accommodation reservation of the user. For example, the reservation search information is information such as a user's name, birthday, address, telephone number, e-mail address, and reservation number. Since the telephone number and birthday may be duplicated with others, it is preferable that the reserved search information is a combination of the above-mentioned information.

For example, in the example of FIG. 5, when the reservation number 102 or the name of the user A who is the reservation person is input from the check-in terminal 20, the reservation information acquisition unit 112 reserves the accommodation reservation reserved by the user A. Information (reservation information of reservation number 102) is acquired from reservation management data 121.

When the check-in terminal 20 reads a QR code that can be used for the check-in procedure, the reservation information acquisition unit 112 uses the user ID, reservation number, etc. included in the QR code to perform the check-in process. You may acquire the reservation information which is the target of. In this case, the QR code or the information included in the QR code is an example of the reserved search information.

In addition, when the passport image is read by the reading unit 25 at the check-in terminal 20 during the check-in procedure, the check-in process is performed using the name information obtained by performing OCR processing on the image data of the passport image. You may acquire the reservation information which is. In this case, the name information obtained from the passport image is an example of the reservation search information.

The update processing unit 113 updates the reservation management data 121 (see FIG. 5) when the user's check-in procedure at the accommodation facility is completed. For example, when the personal information is not input in the check-in process, the update processing unit 113 registers the non-input information indicating that the personal information has not been input in the reservation management data 121. Specifically, when the passport image is not input as the personal information, the update processing unit 113 indicates "not yet" indicating the non-input information registered as the default value in the passport reading status column of the reservation management data 121. To maintain. If the default value is not registered in advance in the passport reading status column of the reservation management data 121, the update processing unit 113 displays "not yet" indicating uninput information in the passport reading status column of the reservation management data 121. register. On the other hand, when the passport image is input as the personal information, the update processing unit 113 changes the uninput information registered in the passport reading status column of the reservation management data 121 to the information "completed" indicating the completion of the passport reading. Update.

[Check-in terminal 20]
As shown in FIG. 2, the check-in terminal 20 includes a control unit 21, a storage unit 22, an operation display unit 23, a speaker 24, a reading unit 25, a camera 26, a communication unit 27, and the like. The check-in terminal 20 may be an information processing device such as a personal computer.

FIG. 6 is an external view showing an example of the check-in terminal 20. As shown in FIG. 6, in the check-in terminal 20, the user (operator) can touch the operation display unit 23. The user performs the check-in procedure and the check-out procedure while operating the operation screen displayed on the operation display unit 23. The camera 26 is provided above the check-in terminal 20, and is provided above the operation display unit 23. The camera 26 captures, for example, a user's face image. The check-in terminal 20 includes a card insertion unit for inserting cards such as credit cards, a card issuing unit for issuing room keys, an insertion unit for inserting coins and banknotes, and the like.

The communication unit 27 is a communication interface for connecting the check-in terminal 20 to the communication network N1 by wire or wirelessly and executing data communication with the management device 10 via the communication network N1 according to a predetermined communication protocol. Is.

The operation display unit 23 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a touch panel that accepts operations.

The camera 26 is a digital camera that captures an image including a user's face and outputs it as digital image data. The camera 26 may be a network camera. Further, the camera 26 may have a sensor function for detecting a person in front of the check-in terminal 20. The speaker 24 outputs audio. For example, the speaker 24 outputs an operation guide regarding the check-in procedure by voice.

The reading unit 25 reads a passport arranged so as to be in contact with the reading surface and acquires an image of the passport (passport image), which is a so-called scanner device. Further, the reading unit 25 may have a function of reading the QR code including the reservation information. The image data of the passport image read by the reading unit 25 is acquired by the control unit 21, sent to the management device 10, and stored in the storage unit 12 of the management device 10.

The storage unit 22 is a non-volatile storage medium or storage device such as a flash memory for storing various types of information. For example, the storage unit 22 stores a control program such as a check-in processing program for causing the control unit 11 to execute a check-in process (see FIG. 9) described later. For example, these control programs are non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and are electrically connected to a check-in terminal 20 such as a CD drive or a reading device such as a DVD drive ( (Not shown) is read and stored in the storage unit 22. The check-in processing program may be downloaded to the storage unit 22 of the check-in terminal 20 via the communication network N1.

The control unit 21 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile memory in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or non-volatile memory that stores various types of information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. Then, the control unit 21 controls the check-in terminal 20 by executing various control programs stored in advance in the ROM or the storage unit 22 on the CPU.

Specifically, as shown in FIG. 2, the control unit 21 includes various types such as a reception processing unit 211, an overseas person determination unit 212, a display processing unit 213, a passport reading determination unit 214, an authentication processing unit 215, and a payment processing unit 216. Includes the processing unit of. The control unit 21 functions as the various processing units by executing various processing according to the check-in processing program on the CPU. Further, a part or all of the processing units included in the control unit 21 may be composed of an electronic circuit. The check-in processing program may be a program for allowing a plurality of processors to function as the various processing units.

The reception processing unit 211 acquires the operation information (input information) operated by the operation display unit 23 of the check-in terminal 20 when the user of the accommodation facility performs the check-in procedure and the check-out procedure. That is, the reception processing unit 211 acquires the information input by the user operating the operation display unit 23 when performing the check-in procedure and the check-out procedure.

For example, when the user presses the language button 233 on the top screen D11 (reception screen) shown in FIG. 7 or 8, the reception processing unit 211 acquires the information input by the operation. When the user presses the check-in button 231 on the top screen D11 (reception screen) to perform the check-in procedure, the reception processing unit 211 acquires the information input by the operation. The check-in procedure includes a procedure for reading a passport image when the user is a foreigner, a procedure for entering guest information such as a reservation number, name, telephone number, and address, a payment procedure, and a procedure for selecting a room key. Is included. When the user holds the QR code displayed on the user terminal 30 (mobile terminal) on the reading unit 25 (see FIG. 6) in the check-in procedure, the reception processing unit 211 reads the QR code. The guest information included in the QR code may be acquired.

Further, when the user presses the checkout button 232 on the top screen D11 shown in FIGS. 7 and 8 to perform the checkout procedure, the reception processing unit 211 is input by the operation. Get information (end of use information). The check-out procedure includes a procedure for inputting a room number to be checked out, a payment procedure, and the like. If the payment procedure has been completed in the check-in procedure and no additional cost has been incurred, the payment procedure is not required in the check-out procedure. If the procedure for reading the passport image is not completed in the check-in procedure, the procedure for reading the passport image may be performed in the check-out procedure.

For example, the reception processing unit 211 performs reception processing for accepting input of personal information indicating a user (guest) included in the reservation information at the check-in terminal 20. In addition, the reception processing unit 211 acquires the personal information received by the reception processing. Here, the personal information is an image image (passport image) of the user's passport that certifies the user, and in detail, personal information such as the guest's name, photo, and gender is posted on the passport. This is an image of the page you are on.

In the present embodiment, the reception processing unit 211 performs reception processing for receiving input of an image image (passport image) of the user's passport. Specifically, the reception processing unit 211 causes the operation display unit 23 to display the operation screen D13 shown in FIG. 11B, activates the reading unit 25, and prepares to read the passport image of the user. When the passport is placed on the reading surface, the reading unit 25 detects it and automatically starts the reading operation to scan the passport. The reception processing unit 211 acquires the passport image (image image) scanned by the reading unit 25. The personal information may be an image image of a certificate that can prove the identity or identity of the user, such as a driver's license, a sailor's notebook, or a military notebook of the user. The reception processing unit 211 is an example of the personal information reception processing unit of the present invention.

The foreigner determination unit 212 determines whether or not the user of the check-in terminal 20 is a foreign resident (overseas). For example, the overseas resident determination unit 212 determines that the user is a foreign resident when an instruction indicating that he / she is a foreign resident is input by the operation of the user at the check-in terminal 20. Specifically, the operation screen D12 (an example of the inquiry screen of the present invention) shown in FIG. 11A is displayed on the operation display unit 23 of the check-in terminal 20, and the YES button in the operation screen D12 is pressed by the user. When pressed, the foreigner determination unit 212 determines that the user is a foreign resident based on the operation signal generated by the pressing operation. Here, the operation screen D12 is a screen for allowing the user to select whether or not he / she is a foreign resident, and the selectable YES button and NO button are displayed together with the message "Are you living outside Japan?" This is the displayed screen.

In addition, the foreigner determination unit 212 has an address on the operation screen D14 for inputting the guest information (name, telephone number, and address) shown in FIG. 11C displayed on the operation display unit 23 of the check-in terminal 20. It is determined whether or not the user is a foreign resident based on the type of characters input in the input field K1. The foreign resident determination unit 212 is an example of the foreign resident determination unit of the present invention.

Specifically, the foreigner determination unit 212 indicates that the address input field K1 contains foreign characters (English characters, European characters, Chinese characters, Korean characters, etc.) different from Japanese characters, or the address input field K1 If Japanese characters are not included, the user is determined to be a foreign resident. The Japanese characters may be characters used when writing an address in Japan, for example, and the foreign characters may be characters not used when writing an address in Japan, for example. For example, as shown in FIG. 12, when "1001 ... Ave., Los Angeles ..." is input in the address input field K1, the foreigner determination unit 212 uses foreign characters (English characters, alphabets, etc.) in the address input field K1. ) Is included, or because Japanese characters are not included in the address input field K1, it is determined that the user is a foreign resident.

Further, the foreigner determination unit 212 may determine that the user is a foreign resident when a foreign character is input in the address input field K1. For example, as shown in FIG. 13, when "1001 ... Av" is input in the address input field K1, the foreigner determination unit 212 determines that the user is a foreign resident. In this way, the foreigner determination unit 212 may determine that the user is a foreign resident before the input operation for the address input field K1 is completed.

Addresses in Japan may contain foreign characters. In this case, since the address input field K1 contains both Japanese characters and foreign characters, the overseas person determination unit 212 determines that the user is a resident in Japan. For example, when the foreigner determination unit 212 estimates that the user is a foreign resident when the foreign character is input in the address input field K1, and then the Japanese character is input after the foreign character. Determines the user to be a resident of Japan. Further, for example, the foreigner determination unit 212 determines that the user is a resident of Japan when the Japanese characters are input in the address input field K1, and then the foreign characters are input after the Japanese characters. Even if this happens, the user is determined to be a resident of Japan.

Here, for example, when the address is the United States, the address (number, symbol) is usually input to the left end of the address input field K1. Therefore, the foreigner determination unit 212 may determine that the user is a foreign resident when the character type at the left end of the address input field K1 is a number or a symbol.

In addition, the foreigner determination unit 212 receives an instruction (NO button is selected) indicating that the user is a domestic resident by the operation of the user on the operation screen D12 shown in FIG. 11A. It may be determined whether or not the user is a foreign resident based on the type of characters input in the address input field K1. For example, when the foreigner determination unit 212 has input information indicating that the user is a domestic resident on the operation screen D12, and the address input field K1 contains foreign characters, or the address is input. If the column K1 does not contain Japanese characters, it is determined that the user is a foreign resident. Further, for example, when the foreigner determination unit 212 inputs information indicating that the user is a domestic resident on the operation screen D12, the foreign character determination unit 212 determines the user when a foreign character is input in the address input field K1. Determined to be a foreign resident.

The display processing unit 213 causes the operation display unit 23 to display various types of information. For example, the display processing unit 213 causes the operation display unit 23 to sequentially display screens (top screen D11, operation screens D12-D14, etc.) for inputting information necessary for the check-in procedure. For example, the display processing unit 213 causes the operation screen D14 (see FIG. 11C) to display the name input field, the telephone number input field, and the address input field K1. The display processing unit 213 causes the operation display unit 23 to display various other messages. When the check-in terminal 20 performs the check-out procedure, the display processing unit 213 sequentially displays a screen for inputting information necessary for the check-out procedure on the operation display unit 23.

Further, the display processing unit 213 changes the display language of the operation screen displayed on the operation display unit 23 based on the language selected by the user. For example, when the language selected by the user is "English", the display processing unit 213 changes the display language of the operation screen to "English" and displays the display content in "English". FIG. 8 shows the top screen D11 when the display language is changed to "English". When the check-in procedure is started on the English operation screen, the subsequent operation screens are displayed in "English".

The passport reading determination unit 214 determines whether or not the personal information indicating the user (guest) included in the reservation information has been input at the check-in terminal 20. Here, the personal information is an image image (passport image) of the user's passport that certifies the user, and in detail, personal information such as the guest's name, photo, and gender is posted on the passport. This is an image of the page you are on. In the present embodiment, the passport reading determination unit 214 determines whether or not the passport image has been read by the reading unit 25.

Further, in the present embodiment, when the foreigner determination unit 212 determines that the user of the check-in terminal 20 is a foreign resident (foreigner), the passport reading determination unit 214 starts from the check-in terminal 20. It is determined whether or not the personal information has been input.

Here, the display processing unit 213 may display the information related to the personal information on the operation screen D14. Specifically, when the foreigner determination unit 212 determines that the user is a foreign resident between the start and the end of the input operation for the address input field K1 on the operation screen D14. The display processing unit 213 causes the operation screen D14 to display information (passport information) related to the personal information when the user is determined to be a foreign resident. For example, as shown in FIG. 14, the display processing unit 213 displays a message M1 (passport information) indicating that the passport reading is necessary on the operation screen D14. The display processing unit 213 may change (emphasize, blink, etc.) the display mode of the passport information. Further, the display processing unit 213 may display the message M1 in a language (here, English) corresponding to the type of the character input in the address input field K1.

When it is determined that the user is a foreign resident, the reception processing unit 211 performs a reception process for accepting the input of the passport image after the input operation for the address input field K1 is completed. For example, when it is determined that the user is a foreign resident and the user selects the "Next" button on the operation screen D14, the reception processing unit 211 performs the reception processing.

The authentication processing unit 215 authenticates the user based on the information entered in the check-in procedure. For example, the authentication processing unit 215 refers to the reservation management data 121 (see FIG. 5) stored in the management device 10, and when the information input by the user is included in the reservation management data 121, the use thereof. Authenticate the person. Further, the authentication processing unit 215 may authenticate the user when the photograph included in the passport image acquired by the reception processing unit 211 and the face image of the user captured by the camera 26 match. ..

In addition, if the user is a domestic resident, the authentication processing unit 215 permits accommodation on the condition that the user is authenticated.

On the other hand, the authentication processing unit 215 permits accommodation when the user is a foreign resident and the user is authenticated and the following conditions are satisfied. Specifically, the authentication processing unit 215 permits accommodation on the condition that the personal information is input from the check-in terminal 20 in the check-in procedure. For example, the authentication processing unit 215 permits the user (overseas person) to stay when the passport image is acquired as the personal information by the reception processing unit 211 in the check-in procedure of the accommodation reservation. The authentication processing unit 215 is an example of a license unit of the present invention.

The payment processing unit 216 makes a payment regarding the payment of the accommodation fee when the input of the information necessary for the check-in by the user is completed, the authentication of the user is successful, and the accommodation is permitted. For example, when the user inserts a credit card into the card insertion unit of the check-in terminal 20, the payment processing unit 216 transmits a payment request to the payment server of the payment business operator used by the user to perform payment processing.

When the payment process is completed, the check-in terminal 20 issues, for example, a room key (card key) to the user to complete the check-in procedure. The check-in procedure is performed individually by each user.

[Check-in process]
Hereinafter, an example of the check-in process executed in the accommodation facility check-in system 100 will be described with reference to FIGS. 9 and 10. The check-in process is executed by the control unit 11 of the management device 10 and the control unit 21 of the check-in terminal 20. For example, the control units 11 and 21 start the execution of the check-in process by starting the execution of the check-in process program. The check-in process may be terminated in the middle according to a predetermined operation in the management device 10 and the check-in terminal 20.

The present invention can be regarded as an invention of an accommodation facility utilization management method (an example of the facility utilization management method of the present invention) that executes one or a plurality of steps included in the check-in process.

In addition, one or more steps included in the check-in process described below may be omitted as appropriate. Further, the execution order of each step in the check-in process may be different within the range in which the same effect is produced. Further, in the present embodiment, a case where each step in the check-in process is distributed and executed by a plurality of processors corresponding to the control units 11 and 21 will be described as an example, but in other embodiments, 1 Each step in the check-in process may be performed by one processor.

In the following description, the above-mentioned specific example, that is, the check-in process corresponding to the accommodation reservation of the user A who is the reservation person will be described. Further, it is assumed that the user A operates the check-in terminal 20 to perform the check-in procedure.

In step S11, when the control unit 21 detects an operator (user A) standing in front of the check-in terminal 20 based on the image data captured by the camera 26, the control unit 21 detects Japanese (the country where the accommodation facility is located). The top screen D11 (see FIG. 7) written in (native language) is displayed on the operation display unit 23 as the default reception screen (S12).

In the next step S13, the control unit 21 determines whether or not a language selection instruction for selecting a language (display language) to be displayed on the operation screen has been input. For example, when the operator presses the language button 233 (see FIG. 7) for selecting the English notation, the control unit 21 sets the Japanese on the top screen D11 based on the operation signal output by the pressing operation. The notation is changed to English notation (see FIG. 8) (S14). In other words, the control unit 21 causes the operation display unit 23 to display the top screen D11 (see FIG. 8) written in English. After that, the display language will be maintained in "English" until the check-in procedure is completed. After that, the process proceeds to step S15. If the language selection instruction is not input in step S13, the process proceeds to step S15.

In step S15, the control unit 21 determines whether or not the check-in procedure has been started. For example, when the check-in button 231 (see FIG. 8) for starting the check-in procedure is pressed on the top screen D11, the control unit 21 performs the check-in procedure based on the operation signal output by the pressing operation. Is determined to have started. The processes of steps S13 to S15 are repeated until the check-in button 231 is pressed in step S15.

When it is determined in step S15 that the check-in procedure has been started, the control unit 21 determines whether or not the operator is a foreign resident (foreigner) (S16). This step is an example of the foreign resident determination step of the present invention. Specifically, the control unit 21 causes the operation display unit 23 to display an operation screen D12 (see FIG. 11A) for confirming whether or not the operator is a foreign resident, and presses the YES button. If this is done, the operator is determined to be a foreign resident, and if the NO button is pressed, the operator is determined to be a domestic resident. If the operator is determined to be a foreign resident in step S16, the process proceeds to step S17. On the other hand, when the operator is determined to be a domestic resident, the process proceeds to step S19 without performing the process of reading the passport image.

In step S17, the control unit 21 prepares to read the operator's passport image in order to accept the input of the operator's passport image (passport image). Specifically, the control unit 21 displays the operation screen D13 shown in FIG. 11B on the operation display unit 23, activates the reading unit 25, and waits until the passport is placed on the reading surface. When the passport is placed on the reading surface, the reading unit 25 detects it and automatically starts the reading operation to scan the passport. The control unit 21 acquires a passport image (image image) scanned by the reading unit 25. This step is an example of the personal information reception step of the present invention.

In step S18, the control unit 21 determines whether or not the image of the passport has been acquired. For example, if the scanned image contains a photo and the text information obtained by OCR processing the scanned image contains information corresponding to the name and passport number, the image of the required page of the passport is displayed. Judge that it has been acquired. When the passport image is acquired, the process proceeds to step S19. If the acquisition of the passport image is not determined, the control unit 21 displays an error message prompting re-reading, and then displays the operation screen D13 on the operation display unit 23 again until it is read again. stand by.

In step S19, the control unit 21 acquires the name of the reservation person as an example of the reservation search information. The name acquired at this time is used to determine the presence or absence of reservation information in step S20. For example, when the name of the person making the reservation is input from the operation screen displayed on the operation display unit 23, the control unit 21 acquires the name information. Alternatively, when the QR code that can be used for the check-in procedure is read by the reading unit 25 of the check-in terminal 20, the control unit 21 acquires the name information of the reservation person from the user ID included in the QR code. Alternatively, when it is determined in step S17 that the image of the passport has been read, the control unit 21 acquires name information from the text information obtained by performing OCR processing on the image. The control unit 21 inputs each information such as the reservation person's birthday, address, telephone number, e-mail address, reservation number, etc. together with the reservation person's name from the operation screen, and acquires these information as reservation search information. You may.

When the name of the reservation person is acquired in step S19, the control unit 21 transmits the name information to the management device 10. In the management device 10, the control unit 11 refers to the reservation management data 121 in the storage unit 12 and performs a search process for searching the reservation management data 121 for reservation information including the name of the reservation person, and the reservation management data 121 is converted to the reservation management data 121. It is determined whether or not there is reservation information of the operator (S20).

In step S20, when it is determined by the search process that the reservation management data 121 has the reservation information of the operator (Yes side of S20), in the next step S21, the control unit 11 starts with the reservation management data 121. Get reservation information. Then, the reservation information included in the reservation management data 121 is transmitted from the management device 10 to the check-in terminal 20. At the check-in terminal 20, the control unit 21 displays the reservation information on the operation display unit 23 (S21). After that, when the user operates the operation screen and an operation instruction indicating that the displayed content is correct is input (Yes side of S22), the control unit 21 manages the passport image acquired in step S17. A process of storing in the storage unit 12 of 10 is performed (S23). Specifically, the control unit 21 transmits the acquired passport image data to the management device 10, and the control unit 11 of the management device 10 receives the data and stores it in the storage unit 12.

On the other hand, in step S20, if it is determined that the reservation management data 121 does not have the reservation information of the operator (No side of S20), a call process for calling the employee of the accommodation facility is performed (S24), and then a predetermined When the timeout time elapses, a series of processes ends. Even if an operation instruction indicating that the displayed content is incorrect is input by the user operating the operation screen in step S22, the process proceeds to step S24.

As shown in FIG. 10, in the next step S25, the control unit 11 of the management device 10 performs a process of updating the reservation information in the reservation management data 121. Specifically, the update processing unit 113 of the control unit 11 registers information indicating the completion of reading the passport in the reservation management data 121. For example, in the check-in process corresponding to the accommodation reservation of the user A, when the passport image of the user A is registered, the control unit 11 changes the field of the passport reading status of the user A to "finished". ..

Subsequently, in step S26, the control unit 21 displays the operation screen D14 for inputting the guest information shown in FIG. 11C on the operation display unit 23, and acquires the guest information. The operation screen D14 is an example of the operation screen of the present invention. For example, the control unit 21 acquires such information when a name and a telephone number are input on the operation screen D14 displayed on the operation display unit 23. Step S26 is an example of a display step of the present invention.

In step S27, the control unit 21 acquires the characters input by the user in the address input field K1 of the operation screen D14. The control unit 21 may acquire the first character input in the address input field K1, one character in the middle, or an arbitrary plurality of characters.

Next, in step S28, the control unit 21 specifies the type of the acquired character and determines whether or not the character is a foreign character. If the acquired character is a foreign character, it is determined that the user is a foreign resident, and the process proceeds to step S29. On the other hand, when the acquired character is not a foreign character (when it is a Japanese character), it is determined that the user is a resident in Japan, and the process proceeds to step S30. In this way, the control unit 21 determines whether or not the user is a foreign resident based on the type of characters input in the address input field K1. Step S28 is an example of the foreign resident determination step of the present invention.

In step S28, the control unit 21 may determine whether or not the characters input in the address input field K1 include foreign characters. In this case, if the characters entered in the address input field K1 contain foreign characters, or if the characters entered in the address input field K1 do not contain Japanese characters, the user is determined to be a foreign resident. Then, the process proceeds to step S29. On the other hand, if the characters entered in the address input field K1 do not include foreign characters, it is determined that the user is a resident in Japan, and the process proceeds to step S30.

Further, in step S28, the control unit 21 may determine that the user is a foreign resident when a foreign character is input in the address input field K1 (see FIG. 13).

When it is determined that the input character in the address input field K1 is a foreign character (Yes side of S28), the control unit 21 determines that the operator is a foreign resident and performs a process of accepting the input of the passport image. .. Specifically, in step S29, the control unit 21 determines whether or not the passport image of the operator has been acquired. For example, the control unit 11 of the management device 10 refers to the reservation management data 121 (see FIG. 5) in the storage unit 12, and indicates that the passport reading is completed in the passport reading status column of the operator's reservation information. "And the non-input information" not yet "is registered. The control unit 11 transmits the determination result to the check-in terminal 20. When the control unit 21 of the check-in terminal 20 receives the determination result indicating that the information "completed" indicating the completion of reading the passport is registered from the management device 10, it determines that the passport image of the operator has been acquired. On the other hand, when the control unit 21 of the check-in terminal 20 receives the determination result indicating that the non-input information "not yet" is registered from the management device 10, it determines that the passport image of the operator has not been acquired. If it is determined that the passport image has been acquired, the process proceeds to step S30. On the other hand, if it is determined that the passport image has not been acquired, the process proceeds to step S17.

If it is determined that the passport image has not been acquired, in step S17, the control unit 21 performs a reception process for accepting the input of the passport image of the operator as described above.

If it is determined that the passport image has been acquired, in step S30, the control unit 21 determines that the input of the information necessary for check-in by the user has been completed and the user has been successfully authenticated, and the user A Allow accommodation. After that, a payment process related to payment of the accommodation fee is performed (S31), a process of issuing a room key (card key) to the user is performed (S32), and a series of check-in processes is completed.

As described above, the accommodation facility check-in system 100 is used to confirm whether or not the user is a foreign resident at the check-in terminal 20 when the user selects a language and starts the check-in procedure. The operation screen D12 (see FIG. 11A) is displayed. Then, when it is determined that the user is a foreign resident, the reception process is performed to accept the input of the personal information (passport image) indicating the user. Further, the accommodation facility check-in system 100 omits the reception process for accepting the input of the user's passport image when the user's passport reading is unnecessary. For example, the accommodation facility check-in system 100 determines that the user is a domestic resident when the NO button is pressed by the user on the operation screen D12, omits the reception process, and inputs the next reservation search information. Move to (S19).

Further, even if the reception process is omitted, the accommodation facility check-in system 100 makes the user a foreign resident if the type of the character (S27) entered in the address input field K1 is a foreign character. Is determined and the reception process is performed.

As described above, according to the accommodation facility check-in system 100 according to the present embodiment, the above-mentioned check-in process is performed, so that the check-in terminal 20 used for the accommodation facility check-in procedure is a foreign user. The passport image is input by. As a result, the personal information of the foreign user can be easily obtained. In addition, when the check-in procedure is started, the reception process for inputting personal information (passport image) is performed immediately after the user selects to live in a foreign country, so a check by an unauthorized user who does not have personal information such as a passport Inns can be prevented at an early stage.

Further, in the accommodation facility check-in system 100, the process of inputting the passport image in the check-in procedure is omitted for the domestic resident user (Japanese user). Therefore, the check-in procedure at the accommodation facility can be performed smoothly and quickly.

Further, in the accommodation facility check-in system 100, even if the foreign user selects that he / she lives in Japan and omits the reception process for inputting the personal information (passage ticket image), the later guest In the process of inputting information, if the address input field K1 contains foreign characters, or if the address input field K1 does not contain Japanese characters, it is determined that the user is the foreign resident, and the above Reception processing is performed. Therefore, the personal information of the foreign user can be surely acquired. In addition, it is possible to prevent check-in by an unauthorized user who does not have personal information (passport). Further, the accommodation facility check-in system 100 does not determine whether or not the address entered in the address input field K1 matches a foreign address, but determines the type of characters entered in the address input field K1. Therefore, the load of the determination process can be reduced, and the computer resources can be effectively used.

In the above-described embodiment, the reception process for accepting the input of the user's personal information is performed in the check-in procedure, but the present invention is not limited to this. For example, in the accommodation facility check-in system 100, the control unit 21 of the check-in terminal 20 acquires the passport image of the user during the accommodation period from the completion of the check-in procedure to the performance of the check-out procedure. You may. Further, in the accommodation facility check-in system 100, the control unit 21 may acquire the passport image of the user in the check-out procedure. In this case, the accommodation facility check-in system 100 refers to the passport reading status (see FIG. 5) of the reservation management data 121 in the check-out procedure, and refers to the user who has not read the passport. Performs reception processing that accepts the input of the passport image of.

In addition, as another embodiment, the accommodation facility check-in system 100 provides an identification card in place of the passport together with a message prompting the input of a passport image when the user is determined to be a foreign resident in the check-in process. An inquiry message asking whether or not you have it may be displayed on the operation screen. The inquiry message is, for example, "Do you have an ID card in place of your passport?", And a YES button and a NO button for selecting an answer to the inquiry are displayed on the operation screen. When the user selects "YES" on the operation screen, the accommodation facility check-in system 100 performs a process of accepting the input of an image of another identification card.

Further, as another embodiment, a process of causing the user to input an address in the address input field K1 (S27) and whether or not the user is a foreign resident based on the type of characters input in the address input field K1. The process of determining whether or not (S28) may be performed before the process of inquiring whether or not the user is a foreign resident (S16).

In addition, as another embodiment, in the accommodation facility check-in system 100, the display processing unit 213 displays the operation screen D12 shown in FIG. 11A when the language selected by the user on the operation screen is a foreign language. (Inquiry screen) may be displayed on the operation display unit 23. Further, when the accommodation facility check-in system 100 and the language are not foreign languages, the operation screen D12 may not be displayed and a process of acquiring reservation search information (step S19 in FIG. 9) may be performed.

In addition, as another embodiment, in the accommodation facility check-in system 100, when the address of the user included in the reservation information or the address input on the check-in terminal 20 is a foreign address, the user himself / herself A reception process for accepting input of information (passport image, etc.) may be performed.

Further, as another embodiment, the accommodation facility check-in system 100 may have a configuration in which a manager such as an employee of the accommodation facility can manually omit the reception process of accepting the input of the passport image of the user. .. For example, if the employee can determine that the passport image of the user is unnecessary based on the reservation information of the user included in the reservation management data 121, the employee performs the reception process in the management device 10. Perform a predetermined operation to omit. When the employee performs the predetermined operation, the control unit 21 of the check-in terminal 20 omits the processes of steps S17 and S18 in the check-in process shown in FIGS. 9 and 10.

For example, if it is determined from the reservation information that the user is the US Navy, a foreign sailor, etc., the employee registers "unnecessary" in the passport reading status column of FIG. 5 as the predetermined operation. To do. In this case, even if the user is determined to be a foreign resident in step S16 of FIG. 9, the control unit 21 registers "unnecessary" in the passport reading status column of the reservation information of the user. If so, the process of steps S17 and S18 is omitted and the process proceeds to step S19. As a result, the foreign user who does not need the passport image is not forced to read the passport image, which improves the convenience of the user. It should be noted that this configuration can also be applied to a foreign user who has undergone the reception processing of the passport image when the accommodation facility has been used in the past. For example, if the remaining period of the expiration date of the passport image acquired in the past is more than the specified period, or if the number of days elapsed from the date of acquiring the passport image in the past is less than the specified number of days, the employee manually Alternatively, the control unit 11 automatically registers "unnecessary" in the passport reading status column. As a result, the reception process of the passport image of the foreign user who uses the accommodation facility again can be omitted.

Further, in the above-described embodiment, the accommodation facility check-in system 100 applied to the accommodation facility is illustrated, but the present invention is also applicable to facilities other than the accommodation facility. For example, check-in and check-out procedures at entertainment facilities such as golf courses, entrance and exit procedures at movie theaters and museums, or facilities that provide administrative services, boarding procedures at airports, boarding procedures performed at ports, etc. Applicable.

10: Management device 11: Control unit 12: Storage unit 20: Check-in terminal 21: Control unit 22: Storage unit 23: Operation display unit 25: Reading unit 26: Camera 100: Accommodation facility check-in system 111: Reservation processing unit 112 : Reservation information acquisition unit 113: Update processing unit 115: Update processing unit 121: Reservation management data 211: Reception processing unit 212: Overseas person determination unit 213: Display processing unit 214: Passport reading determination unit 215: Authentication processing unit 216: Settlement Processing unit

Claims (12)

A display processing unit that displays an address input field on the operation screen of the operation terminal that accepts operations for facility usage permission procedures,
A foreign resident determination unit that determines whether or not the user of the facility is a foreign resident based on the type of characters entered in the address input field.
When the foreign resident determination unit determines that the user is the foreign resident, the personal information reception processing unit that performs reception processing for receiving input of personal information indicating the user on the operation terminal, and
Equipped with a,
The display processing unit further causes the operation terminal to display an inquiry screen asking whether or not the user is a foreign resident.
The foreign resident determination unit is a case where information indicating that the user is a domestic resident is input by the user on the inquiry screen, and the address input field contains foreign characters different from Japanese characters. A facility use management system that determines that the user is a foreign resident when the Japanese characters are not included in the address input field . The foreign residents determination unit, when the information indicating that the domestic resident by the user in the query screen is entered, the user at the time when the foreign character to said address input field is inputted Determined to be the foreign resident,
The facility use management system according to claim 1. When the foreign resident determination unit determines that the user is the foreign resident between the time when the user starts the input operation for the address input field and the time when the user finishes the input operation, the display processing unit Displays information related to the personal information on the operation screen when the user is determined to be the foreign resident.
The facility use management system according to claim 1 or 2 . The personal information reception processing unit performs the reception processing after the input operation is completed.
The facility use management system according to claim 3 . When the foreign resident determination unit determines that the user is the foreign resident, the personal information reception processing unit causes the operation terminal to display a message prompting the input of the personal information.
The facility use management system according to any one of claims 1 to 4 . When the foreign resident determination unit determines that the user is the foreign resident, the personal information reception processing unit acquires an image of a passport showing the personal information.
The facility use management system according to any one of claims 1 to 5 . The personal information reception processing unit acquires an image of the passport read by a reading unit provided in the operation terminal.
The facility use management system according to claim 6 . The personal information reception processing unit omits the reception processing when the foreign resident determination unit determines that the user is a domestic resident.
The facility use management system according to any one of claims 1 to 7 . A usage permission unit that permits the user to use the facility when the user's personal information is input by the personal information reception processing unit is further provided.
The facility use management system according to any one of claims 1 to 8 . The facility is an accommodation facility
The operation terminal is a terminal device that is arranged in the accommodation facility and enables the use permission procedure of the accommodation facility or the use termination procedure of the accommodation facility by the operation of the user.
The facility use management system according to any one of claims 1 to 9 . A display step that displays an address input field on the operation screen of the operation terminal that accepts operations for facility usage permission procedures, and
A foreign resident determination step for determining whether or not the user of the facility is a foreign resident based on the type of characters entered in the address input field, and
When the user is determined to be the foreign resident by the foreign resident determination step, the personal information reception step of performing the reception process of accepting the input of the personal information indicating the user on the operation terminal, and the personal information reception step.
Is a facility usage management method that is executed by one or more processors .
In the display step, an inquiry screen for inquiring whether or not the user is a foreign resident is further displayed on the operation terminal.
In the foreign resident determination step, when information indicating that the user is a domestic resident is input by the user on the inquiry screen, and the address input field contains foreign characters different from Japanese characters. A facility use management method for determining that the user is a foreign resident when the Japanese characters are not included in the address input field . A display step that displays an address input field on the operation screen of the operation terminal that accepts operations for facility usage permission procedures, and
A foreign resident determination step for determining whether or not the user of the facility is a foreign resident based on the type of characters entered in the address input field, and
When the user is determined to be the foreign resident by the foreign resident determination step, the personal information reception step of performing the reception process of accepting the input of the personal information indicating the user on the operation terminal, and the personal information reception step.
A program that allows one or more processors to execute
In the display step, an inquiry screen for inquiring whether or not the user is a foreign resident is further displayed on the operation terminal.
In the foreign resident determination step, when information indicating that the user is a domestic resident is input by the user on the inquiry screen, and the address input field contains foreign characters different from Japanese characters. A program that determines that the user is a foreign resident when the Japanese characters are not included in the address input field .

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