JP2020030584A - Facility use management system, facility use management method, and program - Google Patents

Abstract

To provide a facility use management system, a facility use management method and a program that smoothly perform a facility use permission procedure and can facilitate confirmation of an acquisition state of personal information such as identity information and passport information about a user.SOLUTION: In an accommodation check-in system 100, if passport images of other users are not input from a check-in terminal 20 used in a check-in procedure in an accommodation, uninput information "NOT YET" is registered in a field of a passport reading state of the other users in reservation information. In a check-out procedure, the system receives input of the uninput passport images. This allows an employee of the accommodation to easily identify, among guests, those who have not provided passport images yet, by checking reservation management data 121 in a storage unit 12 in a management device 10.SELECTED DRAWING: Figure 9

Description

  The present invention relates to a facility use system that manages the use status of a facility by comparing input information input from a predetermined terminal device with use reservation information registered in advance at the time of a use permission procedure for a facility reserved for use. The present invention relates to a management system, a facility use management method, and a program.

  A user who uses an accommodation facility such as a hotel or a ryokan performs a check-in procedure at the front desk when arriving at a reserved accommodation facility. In addition to the check-in procedure described above, the front desk service at the accommodation facility includes the task of confirming the identity based on the identification card presented by the user of the accommodation facility, and the identification information described in the identification card. There are tasks to acquire. For example, in Japan, when a foreigner (resident) who does not have an address in Japan stays at an accommodation facility in Japan, the foreign user is required to show a passport and the accommodation facility is Obtaining and storing passport information (name, nationality, passport number, etc.) is required. Employees of accommodation facilities in Japan have their passports presented to them at the time of check-in procedures for foreign users, confirm their identity, and acquire and store an image of the passport information using a scanner, etc. .

  In recent years, in order to save labor at the front desk of accommodation facilities and to improve the efficiency of the check-in procedure, a check-in system in which a guest himself operates a check-in terminal installed near the front desk to perform the check-in procedure has been developed. It's being used. As an example of this type of check-in system, a system (room key issuing system) for reading image data of a user's passport by an image scanner during a check-in procedure is known.

JP 2008-102757 A

  However, in the check-in procedure at the check-in terminal, not only the work of inputting personal information such as name and address or a reservation number, but also the work of reading a page on which passport information (name, nationality, passport number, etc.) is described. If the user is forced, the check-in procedure at the check-in terminal becomes complicated. In this case, the waiting time of the subsequent user who wants to use the check-in terminal becomes longer, which rather causes inconvenience to the user. Also, when one of a plurality of travelers performs check-in procedure on behalf of another traveler, the check-in procedure by the representative will be delayed due to the lack of a passport of another guest, and the check-in procedure will be smooth. Can not proceed. Also, if the user leaves the passport with the companion and does not possess it, the check-in procedure at the check-in terminal cannot be performed even if the user arrives at the accommodation facility first. Such problems are not limited to check-in procedures at accommodation facilities, such as check-in procedures at recreational facilities such as golf courses, admission procedures at cinemas, museums, facilities providing administrative services, etc., boarding procedures at airports Occasionally, it can also occur during boarding procedures at the port.

  It is an object of the present invention to provide a facility use management system and a facility use management method capable of smoothly performing a facility use permission procedure and easily confirming a user's personal information acquisition status such as passport information and identity information. And programs.

  A facility use management system according to one aspect of the present invention includes a user information storage unit that stores use reservation information of a user of a facility, and a user terminal from a predetermined terminal device used for a procedure for permitting use of the facility. A personal information determining unit that determines whether or not the personal information indicating that the personal information is input; and, when the personal information determining unit determines that the personal information is not input, the non-input information indicating that the personal information has not been input. A non-input information registration unit for registering the use reservation information.

  Since the present invention is configured as described above, the employee of the accommodation facility can confirm the use reservation information stored in the user information storage unit so that the user does not have personal information such as a passport image. The input person can be easily specified.

  Further, the facility use management system further includes, when the personal information determination unit determines that the personal information has not been input, a personal information reception processing unit that performs a reception process of receiving the personal information after the use permission procedure. Prepare.

  Thereby, even if the personal information is not input at the time of the use permission procedure, the use permission procedure such as the check-in procedure can be completed, so that the use permission procedure at the facility can be performed smoothly and promptly.

  The personal information reception processing unit performs the reception processing when use termination information used for a facility termination procedure is input from the predetermined terminal device.

  Thereby, the personal information can be input at the time of a facility use termination procedure such as a checkout procedure.

  The personal information determination unit determines whether the personal information has been input when information indicating that the user is a foreign resident is input from the predetermined terminal device.

  Thus, only when the user is a foreign resident, it can be determined whether or not the personal information has been input.

  When a plurality of users are registered in the use reservation information, the personal information determination unit determines whether the personal information of each of the plurality of users has been input. In this case, the non-input information registration unit, when the personal information of at least one user is input by the personal information determination unit, and, when it is determined that the personal information of another user has not been input, The non-input information indicating that the personal information of the other user has not been input is registered in the use reservation information.

  As a result, when multiple users are registered, if at least one user's identity information has been entered, even if the other user's identity information has not been entered, check-in procedures etc. The use permission procedure can be completed. Therefore, the use permission procedure at the facility can be performed smoothly and promptly.

  Here, it is preferable that the at least one user is a reservation person who has made a reservation for use of the plurality of users for the facility on behalf of the plurality of users.

  The facility use management system may further include: a use permission that permits the plurality of users to use the facility when the personal information determination unit determines that the personal information of the at least one user has been input. A part.

  The facility is an accommodation facility. In this case, it is preferable that the predetermined terminal device is a terminal device that is arranged in the accommodation facility and that enables a procedure for permitting use of the accommodation facility or a procedure for ending use of the accommodation facility by an operation of the user.

  INDUSTRIAL APPLICABILITY The present invention can be suitably used in a use permission procedure and a use termination procedure in an accommodation facility.

  A facility use management method according to another aspect of the present invention includes a personal information determining step of determining whether personal information indicating the user has been input from a predetermined terminal device used for a facility use permission procedure, When the personal information is determined to have not been input by the personal information determination step, the non-input information registration step of registering the non-input information indicating the non-input of the personal information in the use reservation information of the user of the facility, Prepare.

  Further, the present invention can be regarded as a program for causing a computer to execute each step of the facility use management method, or a computer-readable recording medium in which such a program is non-temporarily recorded. That is, a program according to another aspect of the present invention includes a personal information determining step of determining whether personal information indicating the user has been input from a predetermined terminal device used for the facility use permission procedure, When the personal information is determined to have not been input by the personal information determination step, the non-input information registration step of registering the non-input information indicating the non-input of the personal information in the use reservation information of the user of the facility, This is a program to be executed by a computer.

  ADVANTAGE OF THE INVENTION According to this invention, while being able to perform the use permission procedure of a facility smoothly, it is possible to easily confirm the acquisition status of the user's personal information such as passport information and identity information.

FIG. 1 is a diagram showing a configuration of an accommodation facility check-in system according to an embodiment of the present invention. FIG. 2 is a block diagram showing a configuration of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 3 is a diagram showing an example of a reservation screen displayed on a user terminal in an accommodation reservation in the accommodation facility check-in system according to the embodiment of the present invention. FIG. 4 is a diagram showing an example of a registration screen displayed on the user terminal in the accommodation reservation in the accommodation facility check-in system according to the embodiment of the present invention. FIG. 5 is a diagram showing an example of reservation management data stored in the management device of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 6 is an external view showing an example of a check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 7 is a diagram showing a Japanese top screen as an example of an operation screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 8 is a diagram showing an English top screen which is an example of an operation screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 9 is a flowchart illustrating an example of a procedure of a check-in process of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 10 is a flowchart illustrating an example of a procedure of a check-in process of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 11 is a diagram showing an example of an operation screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 12 is a flowchart illustrating an example of a procedure of a check-out process of the accommodation facility check-in system according to the embodiment of the present invention.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings as appropriate. It should be noted that the embodiments described below are merely examples embodying the present invention, and do not limit the technical scope of the present invention.

[Accommodation check-in system 100]
As shown in FIG. 1, an accommodation facility check-in system 100 according to an embodiment of the present invention is an example of a facility use management system of the present invention, and includes a management device 10 and a plurality of check-in terminals 20 (predetermined according to the present invention). An example of the terminal device). The accommodation facility check-in system 100 is installed in accommodation facilities such as hotels and inns. The management device 10 is arranged, for example, at the front of an accommodation facility, in an office, or the like, and manages reservations. The manager or the employee of the accommodation facility can operate the management device 10. The check-in terminal 20 is arranged, for example, near the front of an accommodation facility, and accepts operations of a check-in procedure (use permission procedure) and a check-out procedure (use termination procedure) by a guest who is a guest. The management device 10 and the plurality of check-in terminals 20 can communicate with each other via a communication network N1 such as a wired LAN or a wireless LAN installed in the accommodation facility. One or more check-in terminals 20 may be provided. FIG. 1 shows three check-in terminals 20 as an example. The user operates a desired check-in terminal 20.

  Here, the user of the accommodation facility uses his / her own user terminal 30 to access, for example, an accommodation reservation page of a WEB site operated by the accommodation facility and makes an accommodation reservation. The management device 10 receives an accommodation reservation from the user terminal 30 and manages the reservation. The plurality of user terminals 30 and the management device 10 can communicate with each other via a communication network N2 such as the Internet, a LAN, a WAN, or a public telephone line. The user who has reserved the accommodation visits the accommodation facility on the accommodation day and operates the check-in terminal 20 to perform a check-in procedure.

  The accommodation facility also publishes an accommodation reservation page corresponding to a foreign language for foreigners on the WEB site. Thereby, the foreign user can access the accommodation reservation page corresponding to the foreign language on the user terminal 30 and make an accommodation reservation at the accommodation facility. In the following, the accommodation facility where the user reserves accommodation is mainly located in Japan, and the user is a foreigner who does not have an address in Japan. The configuration of the check-in system 100 will be described.

[User terminal 30]
As shown in FIG. 2, the user terminal 30 includes a control unit 31, a storage unit 32, an operation display unit 33, a communication unit 34, and the like. The user terminal 30 is a terminal device owned by a user using the accommodation facility, and is, for example, an information processing device such as a personal computer, a smartphone, a mobile phone, or a tablet terminal. A well-known configuration can be applied to the user terminal 30.

  The communication unit 34 connects the user terminal 30 to a communication network N2 by wire or wirelessly, and executes data communication with an external device such as the management device 10 via the communication network N2 according to a predetermined communication protocol. Communication interface.

  The operation display unit 33 is a user interface including a display unit such as a liquid crystal display or an organic EL display for displaying various information, and an operation unit such as a mouse, a keyboard, or a touch panel including touch keys for receiving operations.

  The storage unit 32 is a non-volatile storage medium or storage device such as a flash memory for storing various information. For example, the storage unit 32 stores a control program for causing the control unit 31 to execute various processes. For example, the control program is non-temporarily recorded on a computer-readable recording medium such as a CD or a DVD, and is read by a reading device (not a CD drive or a DVD drive) electrically connected to the user terminal 30. (Not shown) and stored in the storage unit 32.

  The control unit 31 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processing. The ROM is a nonvolatile memory in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile memory that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 31 controls the user terminal 30 by executing various control programs stored in the ROM or the storage unit 32 in advance by the CPU.

  Specifically, the control unit 31 includes various processing units such as a reception processing unit 311, a display processing unit 312, and a completion notification acquisition unit 313. The control unit 31 functions as the various processing units by executing various processes according to the control program by the CPU. Further, a part or all of the processing units included in the control unit 31 may be configured by an electronic circuit. Further, the control program may be a program for causing a plurality of processors to function as the various processing units.

  The reception processing unit 311 acquires operation information operated by the user on the operation display unit 33. That is, the reception processing unit 311 obtains information input by the user operating the operation display unit 33. For example, the reception processing unit 311 acquires operation information corresponding to a login operation and a reservation operation performed by a user on a WEB site operated by an accommodation facility.

  The display processing unit 312 causes the operation display unit 33 to display various information. For example, the display processing unit 312 causes the operation display unit 33 to display an accommodation reservation page of the WEB site. The display processing unit 312 causes the operation display unit 33 to display various other messages.

  The accommodation reservation page includes a reservation screen D1 (see FIG. 3) for inputting accommodation information and a registration screen D2 (see FIG. 4) for registering information (guest information) of a guest who wants to stay. FIG. 3 is a diagram illustrating an example of a reservation screen D1 (“Reservations”), and FIG. 4 is a diagram illustrating an example of a registration screen D2 (“Customer Registration”).

  The reservation screen D1 shows the accommodation days ("CHECK IN"), the number of nights ("NIGHT (S)"), the number of guests ("ADULT (S)"), the number of rooms ("ROOM (S)"), and accommodation facilities. It includes an estimated time of arrival (“Arrival Time”) indicating the time of arrival at the room, a room plan (“PLANS”), and the like. After inputting desired accommodation information on the reservation screen D1 shown in FIG. 3, the user selects a guest information registration button (“Customer Registration”). Thereby, a registration screen D2 shown in FIG. 4 is displayed. The user subsequently registers the guest information on the registration screen D2.

  The registration screen D2 includes a reserving person name (“Name”) indicating the name of the reserving person, guest information, and the like. The guest information includes a guest name (“Guest Name”) indicating the name of the guest, a nationality of the guest (“Country”), a birthday (“Birthday”), an address (“Home Address”), and a telephone number. A number (“Phone Number”), a mail address (“E-mail Address”), a payment method (“PAYMENT”), and the like are included. After registering the guest information on the registration screen D2 shown in FIG. 4, the reservation person selects the reservation confirmation button (“CONFIRM RESERVATION”). Thereby, the accommodation reservation is completed.

  In the examples shown in FIGS. 3 and 4, the user A is a reservation person, and makes a reservation for five rooms (users A to E) including the user A (five rooms) on behalf of each user. An example is shown. The user (user A) can make a so-called group reservation, in which the user terminal 30 collectively performs accommodation reservations for a plurality of users (users A to E). When making a group reservation, the reservation person registers the guest information of a plurality of persons (users A to E) on the registration screen D2. In detail, the reserving person individually inputs and registers the above-mentioned guest name, nationality, birthday, address, telephone number, e-mail address, and payment method for each guest on the registration screen D2. It is assumed that the nationalities of the users A to E are the United States (USA). Further, the example shown in FIG. 3 indicates that the users A to E are scheduled to arrive at the accommodation facility at 17:00 on July 1, 2018.

  When the accommodation reservation is completed on the accommodation reservation page, the completion notification acquisition unit 313 acquires the reservation completion notification transmitted from the management device 10. The reservation completion notification includes the reservation number issued by the management device 10 at the time of completion of the reservation, and the contents of the accommodation reservation (reservation contents). In addition, the reservation completion notification may include an information code such as a QR code (registered trademark) that can be used for a check-in procedure in the check-in terminal 20 described later. The information code may include, for example, user information such as a user ID or a member ID for identifying a user (guest), the reservation number, and the like. When the completion notification acquisition unit 313 acquires the reservation completion notification, the display processing unit 312 causes the operation display unit 33 to display the contents of the reservation. If the reservation person (user A) makes a reservation (group reservation) for five persons including the person (users A to E) on behalf of the person, the management device 10 uses the five person accommodations. A reservation number (No. 102 in FIG. 5) for specifying the reservation information indicating the contents of the reservation is issued, and the reservation completion notification including the reservation number and the contents of the accommodation reservation for five persons is sent to the user terminal 30. Send.

[Management device 10]
As illustrated in FIG. 2, the management device 10 includes a control unit 11, a storage unit 12, an operation display unit 13, a communication unit 14, and the like. The management device 10 may be an information processing device such as a personal computer or a tablet terminal. Further, the management device 10 may be an information processing device or a cloud server that constructs a so-called hotel management system (Property Management System). The management device 10 has a reservation management function for managing reservations. The management device 10 may include functions such as guest room management, accounting management, and customer management in addition to the reservation management function.

  The communication unit 14 connects the management device 10 to a communication network N2 by wire or wirelessly, and executes data communication with an external device such as the user terminal 30 via the communication network N2 according to a predetermined communication protocol. Communication interface. The communication unit 14 connects the management device 10 to the communication network N1 by wire or wirelessly, and executes data communication with the check-in terminal 20 via the communication network N1 according to a predetermined communication protocol.

  The operation display unit 13 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays various types of information, and an operation unit such as a mouse, a keyboard, or a touch panel that receives an operation.

  The storage unit 12 is a non-volatile storage medium or storage device such as a flash memory for storing various information. For example, the storage unit 12 includes a check-in processing program for causing the control unit 11 to execute a check-in process (see FIG. 9) described later, and a check-out processing program for causing the control unit 11 to execute a check-out process (see FIG. 12). And other control programs. For example, these control programs are non-temporarily recorded on a computer-readable recording medium such as a CD or a DVD, and are read by a reading device (such as a CD drive or a DVD drive) electrically connected to the management device 10. (Not shown) and stored in the storage unit 12.

  Further, the storage unit 12 stores reservation management data 121 representing information (reservation information) of the accommodation reservation received from the user terminal 30. The storage unit 12 that stores the reservation management data 121 is an example of a user information storage unit according to the present invention. The reservation management data 121 is a database including a plurality of pieces of reservation information for which accommodation reservations have been received, and is stored and managed in the storage unit 12 so that a keyword search can be performed. It should be noted that the reservation management data 121 also serves as guest management data indicating information on the accommodation status of the user after check-in (accommodation information). Therefore, the reservation management data 121 includes a check-in status indicating whether the user has checked in, a passport reading status indicating whether a passport image image (passport image) has been read after check-in, and a room number. Accommodation information such as is included.

  FIG. 5 is a diagram illustrating an example of the reservation management data 121. FIG. 5 shows reservation management data 121 in which a plurality of pieces of reservation information using the accommodation facility on July 1, 2018 are registered for each reservation number (No. 101 to 104,...). . In the reservation management data 121, the contents of the reservation reserved by the reservation person are registered and managed for each reservation number. Note that each reservation number, information indicating the contents of the reservation corresponding to the reservation number (reservation information), and information indicating the accommodation status of the user after check-in (accommodation information) are examples of the use reservation information of the present invention. is there.

  In the reservation management data 121, accommodation information and guest information inputted on the reservation screen D1 (see FIG. 3) and the registration screen D2 (see FIG. 4) are registered. The reservation management data 121 includes information (reservation information and accommodation information) representing the attribute of the user. In FIG. 5, for convenience of explanation, some information, specifically, a reservation number issued at the time of reservation, a reservation name, a stay date, a guest name, an estimated arrival time, a guest nationality, a check-in status ( Check-in / non-check-in), passport reading status (pass / fail-reading), and room number.

  Note that FIG. 5 shows reservation information (reservation number 102) including reservation contents of users A to E registered by the group reservation, corresponding to the examples shown in FIGS. FIG. 5 also shows the reservation information of each of the users P, Q, and R.

  In the check-in status column of FIG. 5, either "done" indicating that check-in has been completed or "not yet" as information indicating that check-in has not been completed is registered. Yes, "None" is registered as a default value until check-in is completed. The passport reading status column in FIG. 5 includes “Done” as information indicating that the passport has been read, “None” as non-input information indicating that the passport has not been read, or a passport read status. Is registered as information indicating that is unnecessary. If the user is a resident in Japan, “unnecessary” is registered in advance in the passport reading status column. If the user is a foreigner, either "Done" or "Not yet" is registered in the passport reading status column, and the default value of "Not" is set until reading and input of the passport image is completed. Is registered. When the check-in is completed or the passport image is read and input, the default values are updated to “done” by the update processing unit 115 described later.

  The control unit 11 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processing. The ROM is a nonvolatile memory in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile memory that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 11 controls the management device 10 by causing the CPU to execute various control programs stored in the ROM or the storage unit 12 in advance.

  Specifically, the control unit 11 includes various processing units such as a reservation processing unit 111, a reservation information acquisition unit 112, and an update processing unit 115 (an example of a non-input information registration unit of the present invention). The control unit 11 functions as the various processing units by executing various processes according to the check-in processing program and the check-out processing program by the CPU. Further, a part or all of the processing units included in the control unit 11 may be configured by an electronic circuit. The check-in processing program and the check-out processing program may be programs for causing a plurality of processors to function as the various processing units.

  The reservation processing unit 111 determines whether or not a reservation can be made when an accommodation reservation operation is performed on the user terminal 30, and performs a reservation process when a reservation is possible. When the reservation process is completed, the reservation processing unit 111 transmits a reservation completion notification to the user terminal 30 and registers the accommodation information and the reservation information including the guest information in the reservation management data 121 (see FIG. 5). . In the present embodiment, an example in which a reservation process is performed in the management device 10 will be described. For example, the reservation process is executed between the management device 10 and the user terminal 30 in response to a reservation request from a user. A reservation processing system may be interposed. In this case, the management device 10 registers and manages the reservation information sent from the reservation processing system in the reservation management data 121.

  The reservation information acquisition unit 112 performs a process of acquiring reservation information to be checked in from the reservation management data 121 in the storage unit 12 when a later-described check-in process (see FIG. 9) is executed. . Specifically, when the reservation search information is input to the check-in terminal 20 and the reservation search information transmitted from the check-in terminal 20 is received, the reservation information acquisition unit 112 responds to the reservation search information. The reservation information is retrieved from the reservation management data 121. When the reservation information including the reservation search information is retrieved, the reservation information acquisition unit 112 extracts the reservation information from the reservation management data 121. The extracted reservation information is sent to the check-in terminal 20. Here, the reservation search information is information included in the reservation completion notification, and is unique information that can specify a user's accommodation reservation. For example, the reservation search information is information such as a user's name, birthday, address, telephone number, mail address, reservation number, and the like. In addition, since the telephone number and birthday may overlap with others, it is preferable that the reservation search information is a combination of the above information.

  For example, in the example of FIG. 5, when the reservation number 102 or the name of the user A who is the reservation person is input from the check-in terminal 20, the reservation information acquisition unit 112 From the reservation management data 121.

  When a QR code that can be used for the check-in procedure is read from the check-in terminal 20, the reservation information to be subjected to the check-in process is obtained using the user ID and the reservation number included in the QR code. May be. In this case, the QR code or information included in the QR code is an example of the reservation search information.

  When the passport image is read from the check-in terminal 20 by the reading unit 25 at the time of the check-in procedure, the check-in process is performed using the name information obtained by performing the OCR process on the image data of the passport image. May be obtained. In this case, name information obtained from the passport image is an example of the reservation search information.

  The update processing unit 115 updates the reservation management data 121 (see FIG. 5) when the check-in procedure of the user at the accommodation facility is completed. For example, when the personal information is not input in the check-in process, the update processing unit 115 registers the non-input information indicating that the personal information is not input in the reservation management data 121. Specifically, when the passport image is not input as the personal information, the update processing unit 115 indicates “un” indicating the non-input information registered as a default value in the passport reading status column of the reservation management data 121. To maintain. When the default value is not registered in advance in the passport reading status column of the reservation management data 121, the update processing unit 115 sets “not shown” indicating uninput information in the passport reading status column of the reservation management data 121. register. On the other hand, when the passport image is input as the personal information, the update processing unit 115 changes the non-input information registered in the passport reading status column of the reservation management data 121 to information “completed” indicating completion of passport reading. Update.

[Check-in terminal 20]
As illustrated in FIG. 2, the check-in terminal 20 includes a control unit 21, a storage unit 22, an operation display unit 23, a speaker 24, a reading unit 25, a camera 26, a communication unit 27, and the like. The check-in terminal 20 may be an information processing device such as a personal computer.

  FIG. 6 is an external view illustrating an example of the check-in terminal 20. As shown in FIG. 6, in the check-in terminal 20, a user (operator) can perform a touch operation on the operation display unit 23. The user performs the check-in procedure while operating the operation screen displayed on the operation display unit 23. The camera 26 is provided above the check-in terminal 20 and above the operation display unit 23. The camera 26 captures, for example, a face image of the user. The check-in terminal 20 includes a card insertion unit for inserting cards such as a credit card, a card issuing unit for issuing a room key, an insertion unit for inserting coins and bills, and the like.

  The communication unit 27 is a communication interface for connecting the check-in terminal 20 to the communication network N1 by wire or wirelessly, and executing data communication with the management device 10 via the communication network N1 according to a predetermined communication protocol. It is.

  The operation display unit 23 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a touch panel that receives an operation.

  The camera 26 is a digital camera that captures an image including a user's face and outputs it as digital image data. The camera 26 may be a network camera. Further, the camera 26 may have a sensor function of detecting a person in front of the check-in terminal 20. The speaker 24 outputs a sound. For example, the speaker 24 outputs operation guidance relating to the check-in procedure by voice.

  The reading unit 25 reads a passport that is disposed so as to be in contact with the reading surface and acquires an image image of the passport (passport image), and is a so-called scanner device. Further, the reading section 25 may have a function of reading the QR code including the reservation information. The image data of the passport image read by the reading unit 25 is sent to the management device 10 and stored in the storage unit 12 of the management device 10.

  The storage unit 22 is a nonvolatile storage medium or a storage device such as a flash memory for storing various information. For example, the storage unit 22 stores a check-in process program for causing the control unit 11 to execute a check-in process (see FIG. 9) described later, and a check-out process program for causing the control unit 11 to execute a check-out process (see FIG. 12). And other control programs. For example, these control programs are non-temporarily recorded on a computer-readable recording medium such as a CD or a DVD, and read by a reading device (eg, a CD drive or a DVD drive) electrically connected to the check-in terminal 20. (Not shown) and stored in the storage unit 22. Note that the check-in processing program and the check-out processing program may be downloaded to the storage unit 22 of the check-in terminal 20 via the communication network N1.

  The control unit 21 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processing. The ROM is a non-volatile memory in which a control program such as a BIOS and an OS for causing the CPU to execute various arithmetic processes is stored in advance. The RAM is a volatile or non-volatile memory that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 21 controls the check-in terminal 20 by causing the CPU to execute various control programs stored in the ROM or the storage unit 22 in advance.

  Specifically, as shown in FIG. 2, the control unit 21 includes a reception processing unit 211 (an example of a personal information reception processing unit of the present invention), a foreigner determination unit 212, a display processing unit 213, and a passport read determination unit 214 ( Various processing units such as an identification information determining unit of the present invention), an authentication processing unit 215 (an example of a use permission unit of the present invention), and a settlement processing unit 216 are included. The control unit 21 functions as the various processing units by executing various processes according to the check-in processing program and the check-out processing program by the CPU. Further, a part or all of the processing units included in the control unit 21 may be configured by an electronic circuit. The check-in processing program and the check-out processing program may be programs for causing a plurality of processors to function as the various processing units.

  The reception processing unit 211 acquires operation information operated on the operation display unit 23 of the check-in terminal 20 when the user of the accommodation facility performs the check-in procedure and the check-out procedure. That is, the reception processing unit 211 acquires information input by the user operating the operation display unit 23 when performing the check-in procedure and the check-out procedure.

  For example, when the user presses the check-in button 231 on the top screen D11 (reception screen) shown in FIGS. 7 and 8 to perform the check-in procedure, the reception processing unit 211 processes the information input by the operation. get. In the check-in procedure, when the user is a foreigner, the procedure for reading the passport image, the procedure for entering the guest information such as the reservation number, name, telephone number, address, and signature, the settlement procedure, and the selection of the room key Procedures are included. When the user holds the QR code displayed on the user terminal 30 (mobile terminal) over the reading unit 25 (see FIG. 6) in the check-in procedure, the reception processing unit 211 reads the QR code. The guest information included in the QR code may be acquired.

  When the user presses the checkout button 232 on the top screen D11 shown in FIGS. 7 and 8 to perform the checkout procedure operation, the reception processing unit 211 receives information (use end information) input by the operation. To get. The checkout procedure includes a procedure for inputting a room number to be checked out, a procedure for reading a passport image when the user is a foreigner, a settlement procedure, and the like. For example, in the check-in procedure, when the passport image is determined not to be read as the personal information by the passport reading determination unit 214, in the check-out procedure performed after the check-in procedure, the reception processing unit 211 Performs a process of receiving a passport image of the user. Specifically, the reception processing unit 211 displays the operation screen D13 shown in FIG. 11B on the operation display unit 23, activates the reading unit 25, and prepares for reading the passport image of the user. In the case where passport images of all users have been read in the check-in procedure, the passport image reading procedure in the check-out procedure is unnecessary. If there is no additional cost, no settlement procedure is required in the checkout procedure.

  In the present embodiment, an example will be described in which the passport image of an unread user is prepared for reading in the checkout procedure. However, the present invention is not limited to such an example. For example, after the checkin procedure is completed, During the accommodation period until the check-out procedure is performed, the reception processing unit 211 of the check-in terminal 20 may read an unread passport image.

  The foreigner determination unit 212 determines whether the user of the check-in terminal 20 is a foreign resident (foreigner). In the present embodiment, when an instruction indicating that the user is a foreign resident is input at the check-in terminal 20 by a user operation, the user is determined to be a foreign resident. Specifically, an operation screen D12 shown in FIG. 11A is displayed on the operation display unit 23 of the check-in terminal 20, and when the YES button in the screen D12 is pressed by the user, the foreigner determination unit 212 determines that the user is a resident of a foreign country based on an operation signal from the pressing operation. Here, the operation screen D12 is a screen for allowing the user to select whether or not he / she is a foreign resident. A selectable YES button and a NO button are displayed together with a message “Do you live outside Japan?”. It is a displayed screen.

  The foreigner determination unit 212 determines whether or not the user is a foreigner based on the face image of the user captured by the camera 26, and when determining that the user is a foreigner, May be determined to be regarded as a foreign resident. The foreigner determination unit 212 performs language analysis based on the voice of the user input from a microphone (not shown), determines whether the user is a foreigner based on the result, and determines whether the user is a foreigner. If it is determined that there is, the user may be determined to be regarded as a foreign resident. In addition, when the address of the user is input from the operation display unit 23 of the check-in terminal 20, the alien determination unit 212 determines whether the user is a foreign resident based on the input address. It may be determined.

  The display processing unit 213 causes the operation display unit 23 to display various information. For example, the display processing unit 213 causes the operation display unit 23 to sequentially display screens (screens such as the top screen D11 and the operation screens D12 to 13) for inputting information necessary for the check-in procedure. The display processing unit 213 causes the operation display unit 23 to display other various messages. When the check-in terminal 20 performs a check-out procedure, the display processing unit 213 causes the operation display unit 23 to sequentially display a screen for inputting information necessary for the check-out procedure.

  Passport reading determination unit 214 determines whether or not personal information indicating a user (lodger) included in the reservation information has been input at check-in terminal 20. Here, the personal information is an image image (passport image) of the user's own passport for certifying the user, and in detail, personal information such as the name, photograph, and gender of the guest is included in the passport. It is an image image of the page that is. In the present embodiment, the passport reading determination unit 214 determines whether the reading unit 25 has read a passport image. The personal information may be, for example, an image image of a certificate that can prove the identity or the identity of the user, such as a driver's license of the user.

  Further, in the present embodiment, when the foreigner determination unit 212 determines that the user of the check-in terminal 20 is a foreign resident (foreigner), the passport reading determination unit 214 It is determined whether the personal information has been input.

  The authentication processing unit 215 authenticates the user based on the information input in the check-in procedure. For example, the authentication processing unit 215 refers to the reservation management data 121 (see FIG. 5) stored in the management device 10 and, if the information input by the user is included in the reservation management data 121, Authenticate the person. Further, the authentication processing unit 215 may authenticate the user when the photograph included in the passport image scanned by the reading unit 25 matches the face image of the user captured by the camera 26.

  If the user is a resident in Japan, the authentication processing unit 215 permits accommodation on condition that the user is authenticated.

  On the other hand, when the user is a foreign resident, the authentication processing unit 215 permits accommodation if the following conditions are satisfied in addition to the fact that the user has been authenticated. More specifically, in the check-in procedure, if there is only one user (foreign person) in the check-in procedure, the authentication processing unit 215 permits accommodation on condition that the personal information is input from the check-in terminal 20. For example, the authentication processing unit 215 determines whether the passport image has been read as the personal information by the passport reading determination unit 214 of the management device 10 in the check-in procedure of the accommodation reservation of one user (resident). , Allow the user to stay.

  In the check-in procedure, if there are a plurality of users (foreigners) in the check-in procedure, the authentication processing unit 215 permits all the guests to stay on condition that at least one of the personal information is input from the check-in terminal 20. I do. For example, in the check-in procedure of the accommodation reservation (group reservation) including a plurality of users (foreigners), the authentication processing unit 215 uses the passport reading determination unit 214 of the management device 10 to change the image image of the passport of the reservation person. When it is determined that the passport has been read as the personal information, accommodation is permitted not only for the user (reserved person) but also for other users who have not input the passport image. For example, when a reserving person (user A) performs a check-in procedure for an accommodation reservation (reservation group group of users A to E including the reserving person) of reservation number 102 in FIG. When only the image of the passport of (user A) is read, all five users A to E are allowed to stay.

  The payment processing unit 216 performs payment related to the payment of the accommodation fee when the input of the information necessary for the check-in by the user is completed, the user is successfully authenticated, and the accommodation is permitted. For example, when a user inserts a credit card into the card insertion unit of the check-in terminal 20, the payment processing unit 216 transmits a payment request to a payment server of a payment provider used by the user to perform payment processing.

  When the payment processing is completed, the check-in terminal 20 issues, for example, a room key (card key) to the user to complete the check-in procedure. The check-in procedure is individually performed by each user.

[Check-in process]
Hereinafter, an example of the check-in process performed in the accommodation facility check-in system 100 will be described with reference to FIGS. 9 and 10. The check-in process is executed by the control unit 11 of the management device 10 and the control unit 21 of the check-in terminal 20. For example, the control units 11 and 21 start executing the check-in process by starting execution of the check-in process program. Note that the check-in process may be terminated halfway according to a predetermined operation on the management device 10 and the check-in terminal 20.

  The present invention relates to an accommodation facility use management method (an example of the facility use management method of the present invention) that executes one or more steps included in the check-in process and / or the check-out process described below. It can be regarded as an invention.

  Further, one or more steps included in the check-in process described below may be appropriately omitted. Further, the steps in the check-in process may be executed in a different order as long as a similar effect is obtained. Further, in the present embodiment, a case will be described as an example where each step in the check-in process is executed in a distributed manner by a plurality of processors corresponding to the control units 11 and 21. Each step in the check-in process may be executed by one processor. The same applies to a check-out process described later.

  In the following description, a specific example described above, that is, a check-in process corresponding to a group reservation of accommodation for five persons (users A to E) including a reservation person (user A) will be described. It is assumed that the user A operates the check-in terminal 20 in the check-in procedure.

  In step S11, when the control unit 21 detects the operator (user A) standing in front of the check-in terminal 20 based on the image data captured by the camera 26, the control unit 21 outputs the Japanese language (the native language of the country of the accommodation facility). ) Is displayed on the operation display unit 23 as a default reception screen (S12).

  In the next step S13, control unit 21 determines whether or not a language selection instruction for selecting a language (display language) to be displayed on the operation screen has been input. For example, when the button 233 (see FIGS. 7 and 8) for selecting the English notation is pressed by the operator, the control unit 21 displays the top screen D11 on the basis of the operation signal output by the pressing operation. The Japanese notation is changed to English notation (see FIG. 8) (S14). In other words, the control unit 21 displays the top screen D11 (see FIG. 8) written in English on the operation display unit 23. Thereafter, the display language is maintained at "English" until the check-in procedure is completed. Thereafter, the processing shifts to step S15. If the language selection instruction has not been input in step S13, the process proceeds to step S15.

  In step S15, the control unit 21 determines whether the check-in procedure has been started. For example, when the check-in button 231 (see FIG. 8) for starting the check-in procedure is pressed on the top screen D11, the control unit 21 performs the check-in procedure based on the operation signal output by the pressing operation. Is determined to have been started. Note that the processes of steps S13 to S15 are repeated until the check-in button 231 is pressed in step S15.

  If it is determined in step S15 that the check-in procedure has been started, the control unit 21 determines whether the operator is a foreigner (S16). Specifically, the control unit 21 displays, on the operation display unit 23, an operation screen D12 (see FIG. 11A) for confirming whether or not the operator is a foreign resident (foreigner). When the YES button is pressed, the operator is determined to be a foreign resident, and when the NO button is pressed, the operator is determined to be a resident in Japan. If it is determined in step S16 that the operator is a foreign resident, the process proceeds to step S17. On the other hand, if the operator is determined to be a resident in Japan, the process proceeds to step S19 without performing the process of reading the passport image.

  In step S17, the control unit 21 prepares to read the operator's passport image in order to accept the input of the operator's passport image image (passport image). Specifically, control unit 21 displays operation screen D13 shown in FIG. 11B on operation display unit 23, activates reading unit 25, and waits until a passport is placed on the reading surface. When a passport is placed on the reading surface, the reading unit 25 detects this and automatically starts a reading operation to acquire an image of the passport.

  In step S18, the control unit 21 determines whether an image image of the passport has been acquired. This step is an example of the personal information determination step of the present invention. For example, if the read image contains a photograph and the text information obtained by OCR processing the read image contains information corresponding to the name and passport number, the image image of the necessary page of the passport is It is determined that it has been acquired. When the passport image is obtained, the process proceeds to step S19. If the acquisition of the passport image is not determined, the control unit 21 displays an error message urging re-reading, and then displays the operation screen D13 on the operation display unit 23 again until the reading is performed again. stand by.

  In step S19, the control unit 21 acquires the name of the reservation person as an example of the reservation search information. The name obtained at this time is used in step S20 to determine whether or not there is reservation information. For example, when the name of the reservation person is input from the operation screen displayed on the operation display unit 23, the control unit 21 acquires the name information. Alternatively, when the reading unit 25 of the check-in terminal 20 reads a QR code that can be used for the check-in procedure, the control unit 21 acquires the name information of the reservation person from the user ID included in the QR code. Alternatively, when it is determined in step S18 that the image of the passport has been read, the control unit 21 acquires name information from text information obtained by performing the OCR processing on the image. In addition, the control unit 21 allows the user to input information such as a reservation person's birthday, an address, a telephone number, a mail address, and a reservation number from the operation screen together with the name of the reservation person, and obtains these information as reservation search information. May be.

  When the name of the reservation person is obtained in step S19, the control unit 21 transmits the name information to the management device 10. In the management device 10, the control unit 11 refers to the reservation management data 121 in the storage unit 12, performs a search process of searching the reservation management data 121 for reservation information including the name of the reservation person, and It is determined whether or not there is operator reservation information (S20).

  In step S20, when it is determined by the search process that the reservation management data 121 includes the reservation information of the operator (Yes in S20), the control unit 11 determines the reservation management data 121 from the reservation management data 121 in step S21. Get reservation information. Then, the reservation information included in the reservation management data 121 is transmitted from the management device 10 to the check-in terminal 20. In the check-in terminal 20, the control unit 21 displays the reservation information on the operation display unit 23 (S21). Thereafter, when the user operates the operation screen and inputs an operation instruction indicating that the display content is correct (Yes in S22), the control unit 21 stores the passport image acquired in step S18 in the management device. Then, a process of storing the data in the storage unit 12 is performed (S23). Specifically, the acquired passport image data is transmitted to the management device 10 and stored in the storage unit 12.

  On the other hand, if it is determined in step S20 that the reservation management data 121 does not include the reservation information of the operator (No in S20), a calling process for calling the employee of the accommodation facility is performed (S24), and thereafter, a predetermined process is performed. When the timeout time elapses, a series of processing ends. In step S22, the process also proceeds to step S24 when the user operates the operation screen to input an operation instruction indicating that the display content is incorrect.

  As shown in FIG. 10, in the next step S25, the control unit 11 of the management device 10 performs a process of updating the reservation information in the reservation management data 121. Specifically, the update processing unit 115 of the control unit 11 updates the non-input information registered in the passport reading status column of the reservation information of the reservation management data 121 to information “completed” indicating completion of passport reading. . For example, in the check-in processing corresponding to the group reservation of accommodation for five persons (users A to E) including the reservation person (user A), when the passport image of the reservation person is registered, the user A Is changed to “Done”.

  In the next step S26, the control unit 21 determines whether or not the reservation information acquired from the reservation management data 121 includes another user. This determination is made based on the user information included in the reservation information. For example, if the reserving person has made a reservation only for himself / herself, the reservation information includes only one user. In this case, the control unit 21 determines that another user is not included. On the other hand, when a group reservation is made for accommodation for five persons (users A to E) including the reservation person (user A), the reservation information includes other users in addition to the reservation person. ing. In this case, it is determined that another user is included, and the process proceeds to step S28.

  When it is determined in step S26 that there is another user, the control unit 21 determines whether the other user is a foreigner (S26). Specifically, the control unit 21 displays on the operation display unit 23 an operation screen D12 (see FIG. 11A) for confirming whether or not another user is a resident (foreigner). Then, when the YES button is pressed by the operator, the other user is determined to be a foreign resident. On the other hand, if the NO button is pressed, the other user is determined to be a resident in Japan. If another user is determined to be a foreign resident in step S26, the process proceeds to step S28. On the other hand, if another user is determined to be a resident in Japan, the process proceeds to step S34 without preparing for reading the passport image.

  If it is determined in step S26 that there is another user, the control unit 21 prepares to read another user's passport image in order to accept the input of another user's passport image image (passport image). Is performed (S28). Specifically, the control unit 21 displays an operation screen D14 shown in FIG. 11C on the operation display unit 23, activates the reading unit 25, and waits until a passport is placed on the reading surface. When a passport is placed on the reading surface, the reading unit 25 detects this and automatically starts a reading operation to acquire an image of the passport. On the other hand, if the reading operation has not been performed until the predetermined timeout time has elapsed, or if the skip button 234 shown on the operation screen D14 has been pressed, it is determined that the passport image has not been acquired.

  The operation screen D14 displayed in step S28 is different from the operation screen D13 displayed in step S17 in that a skip button 234 is provided. Here, the skip button 234 is operated when submitting a passport image of another user in another procedure after the check-in procedure (for example, a check-out procedure). When the skip button 234 is pressed, the check-in process proceeds without reading the passport image of another user.

  In step S29, the control unit 21 determines whether or not a passport image of another user has been acquired. Here, when it is determined that the passport image of another user has been acquired, the passport image is stored and stored in the storage unit 12 of the management device 10 (S32). Thereafter, the control unit 11 of the management device 10 performs a process of updating the reservation information in the reservation management data 121 (S33). Specifically, the update processing unit 115 of the control unit 11 converts the uninput information “un” registered in the passport reading status column corresponding to another user into information “completed” indicating completion of passport reading. Update. For example, when the passport image of the user B is acquired in the check-in process corresponding to the group reservation of the accommodation of the users A to E, the column of the passport reading status of the user B is changed to “completed”. . Thereafter, the process proceeds to step S34.

  On the other hand, in step S29, if the passport image of another user is not acquired due to the press of the skip button 234, the control unit 21 is registered in the passport reading status column corresponding to the other user. The non-input information "not yet entered" is maintained (S30). In other words, the control unit 21 registers the non-input information “not” in the passport reading status column corresponding to another user. Step S29 is an example of the uninput information registration step of the present invention. For example, if the passport images of the users B to E are not acquired in the check-in process corresponding to the group reservation of the accommodation of the users A to E, the column of the passport reading status of the users B to E is displayed Is maintained. Then, in the next step S31, the control unit 21 submits a passport of another user to the front desk by the checkout procedure, or displays a message prompting the user to input a passport image at the check-in terminal 20. .

  In step S34, the control unit 21 acquires the names of other users. For example, when the name of another user is input from the operation screen displayed on the operation display unit 23, the control unit 21 acquires the name information. Alternatively, when the reading unit 25 of the check-in terminal 20 reads a QR code that can be used for a check-in procedure, the control unit 21 acquires name information of another user from the user ID included in the QR code. I do. Alternatively, when it is determined in step S29 that the image of the passport has been read, the control unit 21 acquires the name information of another user from text information obtained by performing the OCR processing on the image. The control unit 21 obtains such information by inputting information such as a birthday, an address, a telephone number, an e-mail address, and a reservation number of the other user along with the name of the other user from the operation screen. May be.

  In step S35, the control unit 21 collates the acquired other user's name with the name information included in the reservation information acquired in step S20, and determines whether or not they match (step S35). S35). Here, when it is determined that they match, it is determined that the acquired names of the other users are correct. In this case, the process returns to step S26, and in step S26, it is determined whether the reservation information acquired from the reservation management data 121 further includes another user. On the other hand, if it is determined in step S35 that they do not match, the calling process for calling the employee of the accommodation facility is performed because the name of the other user is incorrect (S36). Thereafter, when a predetermined time-out period has elapsed, a series of processing ends.

  If it is determined in step S26 that the acquired reservation information does not include another user, the control unit 21 completes the input of information necessary for the user to check in, and performs authentication of the user. When it is determined that the reservation has succeeded, in the next step S37, accommodation of not only the reservation user but also other users is permitted. Thereafter, a settlement process relating to the payment of the accommodation fee is performed (S38), a process of issuing a room key (card key) to the user is performed (S39), and a series of check-in processes ends.

[Checkout process]
Hereinafter, an example of the check-out process executed in the accommodation facility check-in system 100 will be described with reference to FIG. The check-out process is executed by the control unit 11 of the management device 10 and the control unit 21 of the check-in terminal 20. For example, the control units 11 and 21 start execution of the checkout process by starting execution of the checkout process program. Note that the check-out process may be terminated halfway according to a predetermined operation on the management device 10 and the check-in terminal 20.

  In the following description, a specific example described above, that is, a check-in process corresponding to a group reservation of accommodation for five persons (users A to E) including a reservation person (user A) will be described. It is assumed that the user A operates the check-in terminal 20 in the check-in procedure.

  In steps S51 to S54, the same processing as in steps S11 to S14 described above is performed.

  In the next step S55, control unit 21 determines whether or not a checkout procedure has been started. For example, when the checkout button 232 (see FIG. 8) for starting the checkout procedure is pressed on the top screen D11, the control unit 21 performs the checkout procedure based on the operation signal output by the pressing operation. Is determined to have been started. Note that the processing of steps S51 to S55 is repeated until the checkout button 232 is pressed in step S55.

  In step S56, the control unit 21 acquires the number (room number) of the room that the user wants to check out by inserting the room key (card key) into the card insertion unit of the check-in terminal 20.

  Thereafter, in step S57, it is determined whether or not the user (lodger) corresponding to the room number has not input a passport image. Specifically, the control unit 21 transmits the acquired room number to the management device 10. The control unit 11 of the management device 10 performs a search process of searching for the reservation information including the received room number from the reservation management data 121 with reference to the reservation management data 121 in the storage unit 12. Then, it is determined whether or not the non-input information “not yet” is registered in the passport reading status column of the reservation information obtained by the search processing. When the non-input information “not yet” is registered, the control unit 11 determines that there is an unread passport image. On the other hand, when the information “completed” indicating completion of passport reading is registered in the passport reading status column, the control unit 11 determines that there is no unread passport image.

  If it is determined in step S57 that there is no unread passport image, in step S61, after a settlement process for an additional fee or the like is performed, a series of checkout processes ends.

  On the other hand, if it is determined in step S57 that there is an unread passport image, in step S58, similarly to step S17 described above, the control unit 21 transmits the passport image image (passport image) of the operator of the check-in terminal 20. In order to accept the input of (1), the operator prepares to read the passport image of the operator. Thereafter, when the passport image is read (S59), the control unit 21 performs a process of storing the passport image acquired in step S59 in the storage unit 12 of the management device 10 (S60). If, for example, a plurality of users are staying in one room, in step S57, it is determined whether or not all users staying in the same room have not entered a passport image. Will be Then, when there are a plurality of unentered persons of the passport image, the processing of steps S58 to S60 is executed for each of the plurality of unentered persons. Thereafter, in step S61, after a settlement process for an additional charge or the like is performed, a series of checkout processes ends.

  As described above, in the accommodation facility check-in system 100 according to the present embodiment, the above-described check-in processing and check-out processing are performed. When the user's passport image is not input, the non-input information “not yet” is registered in the column of the passport reading status of another user in the reservation information. Thereby, the employee of the accommodation facility can easily identify the guest who has not acquired the passport image by checking the reservation management data 121 in the storage unit 12 of the management device 10. .

  In addition, in the accommodation facility check-in system 100, when it is determined that the passport image of another user has not been input, the passport image is read after the check-in procedure, specifically, in the check-out procedure. It becomes possible. Thereby, the check-in procedure can be completed without reading the passport images of all users at the time of the check-in procedure. As a result, the check-in procedure at the accommodation facility can be performed smoothly and promptly.

  In the above-described embodiment, when a plurality of users are included in the reservation information, it is necessary to read the passport image of the reservation user in order to complete the check-in procedure of all the users. Not limited. For example, the check-in procedure may be completed when at least one passport image of another user other than the reservation person has been read. Alternatively, the check-in procedure may be completed without reading passport images of all users.

  Further, in the above-described embodiment, the accommodation facility check-in system 100 applied to the accommodation facility is illustrated, but the present invention can be applied to facilities other than the accommodation facility. For example, check-in and check-out procedures at recreational facilities such as golf courses, entry and exit procedures at cinemas, museums, and facilities providing administrative services, boarding procedures at airports, boarding procedures at ports, etc. Applicable.

10: management device 11: control unit 12: storage unit 20: check-in terminal 21: control unit 23: operation display unit 25: reading unit 26: camera 100: accommodation facility check-in system 111: reservation processing unit 112: acquisition of reservation information Unit 115: update processing unit 121: reservation management data 211: reception processing unit 212: foreigner determination unit 213: display processing unit 214: passport reading determination unit 215: authentication processing unit 216: settlement processing unit

Claims (10)

A user information storage unit that stores use reservation information of users of the facility;
A personal information determination unit that determines whether personal information indicating the user has been input from a predetermined terminal device used for the facility use permission procedure,
A facility input management unit that, when the personal information determination unit determines that the personal information has not been input, registers the non-input information indicating the non-input of the personal information in the use reservation information. system.   The facility according to claim 1, further comprising: a personal information reception processing unit that performs a reception process for receiving the personal information after the use permission procedure when the personal information determination unit determines that the personal information has not been input. Usage management system. The principal information reception processing unit,
The facility use management system according to claim 2, wherein the reception processing is performed when use end information used for the facility use end procedure is input from the predetermined terminal device. The personal information determination unit,
4. The information processing device according to claim 1, wherein when the information indicating that the user is a foreign resident is input from the predetermined terminal device, it is determined whether or not the personal information is input. Facility use management system. The personal information determination unit,
When a plurality of users are registered in the use reservation information, it is determined whether or not the personal information of each of the plurality of users has been input,
The non-input information registration unit,
When the personal information of at least one user is input by the personal information determination unit, and the personal information of another user is determined to be not input, the personal information of the other user is not input. The facility use management system according to any one of claims 1 to 4, wherein the non-input information indicating that the information is registered in the use reservation information.   6. The facility use management system according to claim 5, wherein the at least one user is a reservation user who has made a reservation for the plurality of users for the facility on behalf of the plurality of users.   6. The apparatus according to claim 5, further comprising: a use permitting unit that permits the plurality of users to use the facility when it is determined that the personal information of the at least one user has been input by the personal information determination unit. 6. The facility use management system according to any one of 6. The facility is accommodation,
The terminal device according to claim 1, wherein the predetermined terminal device is a terminal device that is disposed in the accommodation facility and enables a procedure for permitting use of the accommodation facility or a procedure for ending use of the accommodation facility by an operation of the user. Facility use management system according to any of the above. A personal information determining step of determining whether personal information indicating the user has been input from a predetermined terminal device used for a facility use permission procedure,
When the personal information is determined to have not been input by the personal information determination step, an uninput information registration step of registering the uninput information indicating the uninput of the personal information in the use reservation information of the user of the facility, Facility use management method with   A program for causing a computer to execute each step of the facility use management method according to claim 9.

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