JP7085577B2 - Facility use management system, facility use management method, and facility use management program - Google Patents

Description

The present invention relates to a facility use management system, a facility use management method, and a facility use management program applied to a facility used by a user.

In recent years, in accommodation facilities such as hotels and inns, in order to save labor at the front desk and improve the efficiency of check-in procedures, users operate the check-in terminals installed near the front desk by themselves to perform the check-in procedures. The accommodation management system is used.

A user who has made an accommodation reservation in advance can perform the check-in procedure after confirming his / her own reservation information by operating the check-in terminal. In addition, even a user who has not made an accommodation reservation can operate the check-in terminal to check the availability of the day, and if there is a vacant room, perform a check-in procedure for the vacant room. ..

As the accommodation management system, there is known a system in which if there is a change that was forgotten at the time of check-in at the check-in device, the change is once collected and refunded at the time of the check-out procedure (see Patent Document 1). ..

Japanese Unexamined Patent Publication No. 2017-194867

By the way, the user may stay at the accommodation facility continuously. In this case, the user makes a reservation in advance for the consecutive accommodation schedules scheduled to be stayed, visits the accommodation facility on the first day of the accommodation, and operates the self-terminal installed in the accommodation facility to perform the check-in procedure. However, in the conventional accommodation management system, when a user who plans to stay continuously has no choice but to shorten the accommodation schedule during the accommodation, the accommodation schedule cannot be changed from the conventional self-terminal. In this case, the user needs to inform the staff of the accommodation facility of the request for changing (shortening) the accommodation schedule and have the accommodation canceled on the next day or later on the non-staying day. In addition, the staff of the accommodation facility must operate the management terminal of the accommodation system to perform the cancellation procedure in response to the user's request, which imposes a heavy workload. Such a problem is not limited to accommodation facilities, but may also occur in facilities that have a plurality of rooms, for example, a facility that provides a rental conference room, a facility that provides a karaoke room, and the like.

An object of the present invention is that even if the content of use of a facility such as an accommodation facility is changed during the period of use, the user can easily change the content of use by operating the operation terminal device installed in the facility of use. The purpose is to provide a facility use management system, a facility use management method, and a facility use management program that can reduce the workload of both the user and the staff of the facility.

The facility use management system according to one aspect of the present invention is a system that manages user usage information in the use facility. The facility use management system is a reception processing unit that receives input of a change request for changing the usage content of the user who has already settled in the operation terminal device operated by the user, and the reception processing unit. A change processing unit for changing the usage content of the unused period of the user based on the received change request is provided.

Because of this configuration, for example, when the facility used is an accommodation facility, in the facility use management system, the guest staying at the facility performs an accommodation change procedure for the operation terminal device, and at that time, the accommodation change procedure is performed. When the change request such as cancellation of the accommodation on the non-staying day (unused period) is input, the content of the non-staying day of the guest is changed based on the input change request. As a result, for example, even if the accommodation schedule of the guest is changed (shortened), the guest can easily change the accommodation schedule by operating the operation terminal device installed in the accommodation facility. .. Therefore, the guest does not need to request the staff of the accommodation facility to change the accommodation contents on the non-staying day, and the staff of the accommodation facility does not need to perform the work associated with the change request. As a result, both the burden on the guest and the work burden on the staff can be reduced. If the facility used is an accommodation facility, the unused period is a non-staying day, and if the facility used is a facility that provides a rental conference room or a facility that provides a karaoke room, the facility is unused. The period is unused time.

The facility use management system according to the present invention further includes a refund processing unit that executes money refund processing due to a change in the usage content during the unused period when the input of the change request is received by the reception processing unit. Be prepared.

With this configuration, the user can complete the refund process on the operation terminal device without requesting a refund from the front desk of the facility.

In the facility use management system according to the present invention, the refund processing unit executes the refund processing according to the settlement method of the settled usage fee.

With this configuration, the user can complete the refund processing of the refund amount regardless of whether the payment method is cash payment or cashless payment.

The facility utilization management system according to the present invention further includes an unused determination unit for determining whether or not the facility has an unused period. Further, when the unused period is determined by the unused determination unit and the input of the change request is received by the reception processing unit, the change processing unit uses the unused period. To change.

In this configuration, although the change request is input, the change is not permitted if there is no unused period to be changed, and only when there is the unused period, the usage content of the unused period is used. Changes are allowed.

In the facility use management system according to the present invention, the reception processing unit receives the input of the change request when the use termination procedure is performed by the user in the operation terminal device.

With this configuration, if the facility is an accommodation facility, if the change request is input in the check-out process by the check-out procedure (use termination procedure) when checking out the accommodation facility, the guest will not be able to do so. The accommodation content on the accommodation date (unused period) will be changed. Further, in this case, the accommodation content can be changed in the check-out procedure, and the check-out can be performed during the procedure, so that the guest can smoothly check out the changed accommodation content. In addition, when the facility used is a facility that provides a rental conference room or a facility that provides a karaoke room, if the change request is input in the use termination process according to the use termination procedure of the use facility, the user has not yet entered. The usage content of the usage time (unused period) is changed. In addition, in this case, it is possible to change the usage content in the usage termination procedure, and it is also possible to terminate the use of the facility during the procedure, so that the user can smoothly terminate the usage content after the change. You can do the procedure.

The change request is a cancellation request for canceling the use of the unused period. As a result, if the user wants to shorten the usage period, in other words, if he / she cancels the usage of the unused period after the current day, he / she can input the cancellation request on the operation terminal device to use the unused period. Can be canceled.

The facility use management method according to another aspect of the present invention is a method of managing user usage information in the use facility. The facility use management method is received by the reception step and the reception step of accepting the input of a change request for changing the usage content of the user who has already settled in the operation terminal device operated by the user. It is a method of executing the change step of changing the usage content of the unused period of the user based on the change request by one or a plurality of processors.

The facility use management program according to other aspects of the present invention is a program that manages user usage information in the use facility. The facility use management program is based on the change request when the operation terminal device operated by the user receives an input of a change request for changing the usage content of the user who has already settled the unused period. It is a program for causing one or more processors to execute a change step for changing the usage contents of the unused period of the user.

According to the present invention, even if the usage content changes during the usage period of the usage facility, the user can easily change the usage content by operating the operation terminal device installed in the usage facility. It is possible to reduce the workload of both the user and the staff of the facility.

FIG. 1 is a diagram showing a configuration of an accommodation management system according to an embodiment of the present invention. FIG. 2 is a block diagram showing a configuration of an accommodation management system according to an embodiment of the present invention. FIG. 3 is a diagram showing an example of accommodation ledger data stored in the management device of the accommodation management system according to the embodiment of the present invention. FIG. 4 is an external view showing an example of a self-terminal device of an accommodation management system according to an embodiment of the present invention. FIG. 5 is a diagram showing a top screen which is an example of an operation screen displayed on the self-terminal device of the accommodation management system according to the embodiment of the present invention. FIG. 6 is a diagram showing an accommodation change screen which is an example of an operation screen displayed on the self-terminal device of the accommodation management system according to the embodiment of the present invention. FIG. 7 is a diagram showing an accommodation change screen which is an example of an operation screen displayed on the self-terminal device of the accommodation management system according to the embodiment of the present invention. FIG. 8 is a diagram showing a refund amount confirmation screen which is an example of an operation screen displayed on the self-terminal device of the accommodation management system according to the embodiment of the present invention. FIG. 9 is a flowchart showing an example of a procedure of accommodation change processing executed in the accommodation management system according to the embodiment of the present invention. FIG. 10 is a flowchart showing an example of a refund processing procedure executed in the accommodation management system according to the embodiment of the present invention. FIG. 11 is a flowchart showing an example of a checkout processing procedure executed in the accommodation management system according to the embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described with reference to the drawings as appropriate. It should be noted that the embodiments described below are merely examples that embody the present invention, and do not limit the technical scope of the present invention.

[Accommodation management system 100]
The accommodation management system 100 according to the embodiment of the present invention is an example of the facility utilization management system of the present invention, and as shown in FIG. 1, the management device 10 and a plurality of self-terminal devices 20 (operation terminal devices of the present invention). An example)) and. The accommodation management system 100 is introduced into an accommodation facility (an example of a facility used) such as a hotel or an inn, for example.

The management device 10 is arranged, for example, at the front desk of an accommodation facility, an office, or the like, and manages user's reservation information. Staff such as accommodation facility managers and employees can operate the management device 10.

The self-terminal device 20 is arranged near, for example, the lobby or the front desk of an accommodation facility, and accepts operations of a check-in procedure (use permission procedure) and a check-out procedure (use termination procedure) by the user himself / herself as a guest.

The management device 10 and the plurality of self-terminal devices 20 can communicate with each other via a communication network N1 such as a wired LAN or a wireless LAN installed in an accommodation facility. One self-terminal device 20 may be installed, or a plurality of self-terminal devices 20 may be installed. FIG. 1 shows three self-terminal devices 20 as an example. The user operates the desired self-terminal device 20.

Here, the user of the accommodation facility uses his / her own user terminal (not shown) to access, for example, the accommodation reservation page of the WEB site operated by the accommodation facility or the operation management association to make an accommodation reservation. conduct. The management device 10 acquires the reservation information for the accommodation reservation and manages the reservation. The reservation process may be executed by the management device 10 or may be executed by a reservation server (not shown) connected to the management device 10 via a communication network. For example, the reservation server receives a reservation request from a user, executes a reservation process, and when the reservation is completed, notifies the management device 10 of the reservation information together with a reservation completion notification.

The user who has reserved the accommodation visits the accommodation facility on the day of the accommodation and operates the self-terminal device 20 to perform the check-in procedure. A user who visits the accommodation facility without making an accommodation reservation performs a vacancy search procedure from, for example, the top screen D11 (see FIG. 5) on the self-terminal device 20, reserves a desired guest room, and then continues. You may go through the check-in procedure. In addition, the user operates the self-terminal device 20 as necessary to perform a checkout procedure.

In addition, the user performs payment processing of accommodation expenses (an example of usage costs) by a payment method designated in advance by online payment during the reservation processing of the accommodation reservation or after the accommodation reservation is completed. As the payment method, various online cashless payment methods such as payment by credit card or debit card, payment by electronic money such as PayPay (registered trademark) and Rakuten Pay (registered trademark), and payment by virtual currency are used. Payment can be used.

In addition, if the user has only made an accommodation reservation and has not settled the accommodation fee, the user can settle the accommodation fee by operating the self-terminal device 20 in the check-in procedure or check-out procedure at the accommodation facility. conduct. In this case, in addition to the online payment method described above, a payment method such as cash payment or payment using a prepaid card charged with electronic money can be used.

By the way, the user may stay at the accommodation facility continuously. In this case, the user makes a reservation in advance for the consecutive accommodation schedules (consecutive night schedules) to be stayed, visits the accommodation facility on the first day of accommodation, and operates the self-terminal device 20 installed in the accommodation facility. Check in. However, if a checked-in guest (user) who is planning to stay consecutively has no choice but to shorten the accommodation schedule during the stay, in the conventional accommodation management system, the guest is provided in the system. It is not possible to change the accommodation schedule from the operation terminal device. In this case, the guest needs to inform the staff of the accommodation facility of the request for changing (shortening) the accommodation schedule and have the guest cancel the accommodation on the non-staying day (an example of the unused period of the present invention) on or after the next day. .. In addition, the staff of the accommodation facility must operate the management terminal provided in the conventional system to change the accommodation schedule (cancellation procedure of the non-accommodation schedule) according to the request of the guest, which imposes a workload. big. Such a problem is not limited to accommodation facilities such as hotels, but may also occur in facilities that have multiple rooms, such as facilities that provide rental conference rooms and facilities that provide karaoke rooms. ..

On the other hand, in the accommodation management system 100 according to the present embodiment, as described in detail below, even if the continuous accommodation schedule is changed (shortened), the guest is installed in the accommodation facility by himself / herself. By operating the terminal device 20, it is possible to easily change the non-staying schedule. This makes it possible to reduce the workload of both the guest and the staff of the accommodation facility. In addition, the guest who has already settled the accommodation fee can perform the refund processing in the schedule change procedure in the self-terminal device 20 even if the refund occurs after the change.

[Management device 10]
As shown in FIG. 2, the management device 10 includes a control unit 11, a storage unit 12, an operation display unit 13, a communication unit 14, and the like. The management device 10 may be an information processing device such as a personal computer or a tablet terminal. Further, the management device 10 may be an information processing device or a cloud server for constructing a so-called property management system. The management device 10 has a reservation management function for managing reservations. The management device 10 may have functions such as guest room management, accounting management, and customer management in addition to the reservation management function.

The communication unit 14 connects the management device 10 to the communication network N1 by wire or wirelessly, and executes data communication with the self-terminal device 20 via the communication network N1 according to a predetermined communication protocol.

The operation display unit 13 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations.

The storage unit 12 is a non-volatile storage medium or storage device such as a flash memory for storing various types of information. For example, the storage unit 12 has one or a plurality of controls for causing the control unit 11 to execute various processes necessary for the accommodation change process, check-in process, check-out process, etc., which will be described later, which are executed by the accommodation management system 100. The program is remembered. The control program may be independent for each of the processes, or may be one program that executes each of the processes. For example, the control program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is electrically connected to a management device 10 such as a CD drive or a DVD drive (not shown). ) And stored in the storage unit 12.

In addition, the storage unit 12 contains reservation management data (not shown) representing accommodation reservation information (reservation information) received from the user terminal (not shown) used by the user, and a checked-in user (not shown). Accommodation ledger data 121 (see FIG. 3) representing accommodation information (an example of usage information) including the accommodation schedule of the guest) is stored.

The reservation management data is a database including a plurality of reservation information for which accommodation reservations have been accepted, and is stored and managed in the storage unit 12 so that a keyword search can be performed. In the reservation management data, the reservation contents reserved by the reservation person are registered and managed for each reservation number. For example, the reservation management data includes a reservation person name, an accommodation reservation date, a guest name, an estimated time of arrival, a payment status, a payment method, and the like.

The accommodation ledger data 121 is a database including accommodation information indicating the accommodation status of a plurality of guests who have completed the check-in procedure, and is stored and managed in the storage unit 12 so that a keyword search can be performed. The accommodation ledger data 121 includes a management number (reservation number at the time of reservation) assigned to each guest, a guest name, an accommodation schedule, a payment status, a payment method, and the like. The accommodation ledger data 121 may also serve as a database for managing the reservation information before check-in.

FIG. 3 is a diagram showing an example of accommodation ledger data 121. In FIG. 3, a plurality of accommodation information using the accommodation facility on February 14, 2020 is registered for each management number (No. 1001 to 1004, ...), And the accommodation ledger data 121 is shown. The accommodation information is registered and managed in the accommodation ledger data 121 for each management number. In the example of FIG. 3, the accommodation ledger data 121 includes the management number, the guest name, the accommodation schedule, the reservation person name, the room number, the check-in status, the payment status, the payment method, the change target, and the like. If there are a plurality of same-night guests in one guest room, the same-night guest name may be included in the accommodation ledger data 121.

In the item of "payment status" of the accommodation ledger data 121, either "completed" indicating that the payment has been completed or "not yet" indicating that the payment has not been completed is registered. Further, until the settlement is completed, "not yet" is registered as a default value in the item of the "payment status". When the settlement is completed, the above-mentioned default value is updated to "finished" by the update processing unit 116 described later.

Further, the accommodation ledger data 121 includes information indicating whether or not each accommodation information is subject to change. For example, if the guest is a member of the accommodation facility or makes a reservation directly to the accommodation facility, the accommodation ledger data 121 "change target" is allowed to change the accommodation content (for example, shorten the accommodation schedule). In the item of "", "OK" indicating that the accommodation contents can be changed is registered. Further, for the accommodation information whose accommodation contents cannot be changed, "No" indicating that the accommodation contents cannot be changed is registered in the "change target" item.

For example, the accommodation information of the management number 1001 includes the guest name "A1", the continuous accommodation schedule "February 14-February 24, 2020", the reservation person name "A1", and the room number "Room 2001". , Check-in time "17:30", payment status "finished", payment method "credit payment", change target "possible" information is included.

The control unit 11 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile memory in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile memory that stores various types of information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. Then, the control unit 11 controls the management device 10 by executing various control programs stored in advance in the ROM or the storage unit 12 on the CPU.

Specifically, the control unit 11 includes an accommodation information search processing unit 111, a change target determination unit 112 (an example of an unused determination unit of the present invention), a cancellation processing unit 113 (an example of the change processing unit of the present invention), and a refund amount. It includes various processing units such as a calculation unit 114, a cashless refund processing unit 115 (an example of a refund processing unit of the present invention), and an update processing unit 116. The control unit 11 functions as the various processing units by executing various processes according to the control program on the CPU. Further, a part or all the processing unit included in the control unit 11 may be composed of an electronic circuit. The control program may be a program for causing a plurality of processors to function as the various processing units.

The accommodation information search processing unit 111 executes an accommodation information search process for searching the accommodation information of the guest when the accommodation change procedure is performed by the guest or the check-out procedure is performed in the self-terminal device 20. do. When an operation for searching the accommodation information of the guest is performed by the checked-in guest (user) in the self-terminal device 20, the accommodation information search processing unit 111 is input at the time of the operation. Based on the accommodation search information, the accommodation information search process for searching the accommodation information of the guest is executed. The accommodation information search process is a process of searching the accommodation ledger data 121 for the accommodation information of the guest who has performed the accommodation change procedure or the checkout procedure. The accommodation information search processing unit 111 collates the input accommodation search information with a plurality of accommodation information included in the accommodation ledger data 121. In this case, in the accommodation information search process, the accommodation information including the day (procedure date, reception date) in which the accommodation search information is input is collated with the accommodation search information.

Specifically, the accommodation information search processing unit 111 receives either the accommodation change request or the check-out request sent from the self-terminal device 20, and when it further receives the accommodation search information, it becomes the accommodation search information. The corresponding accommodation information is searched from the accommodation ledger data 121. When the accommodation information including the accommodation search information is searched, the accommodation information search processing unit 111 acquires the accommodation information from the accommodation ledger data 121.

Here, the accommodation change request is made, for example, in order to request the start of the accommodation change procedure for changing the accommodation schedule when the accommodation schedule is changed (shortened) by the guest. It is input by the guest operating the self-terminal device 20. Further, the checkout request is input by the guest operating the self-terminal device 20 in order to request the start of the checkout procedure. Further, the accommodation search information is input to the self-terminal device 20 in the accommodation change procedure or the checkout procedure in order for the guest to request the management device 10 to search for the presence or absence of his / her own accommodation information. Information.

The accommodation search information is information for searching the accommodation information of the guest at the accommodation facility. The accommodation search information may be any information that can identify the accommodation information of the guest, for example, the name of the guest, the number of the guest room in which the guest is staying, and the like. When each information such as a guest's birthday, an address, a telephone number, an e-mail address, and a reservation number is registered as the accommodation information, these information may be used as the accommodation search information. In order to avoid searching for accommodation information by others, it is preferable that the accommodation search information includes at least the name of the guest and the number of the guest room in which the guest is staying, or a combination of the above-mentioned information. Is preferable.

In the present embodiment, when the input reception screen (not shown) for receiving the accommodation search information is displayed on the operation display unit 23 in the self-terminal device 20, the accommodation information search processing unit 111 operates the guest. Using the accommodation search information (guest's name, room number, etc.) input to the input reception screen, the accommodation information to be searched is searched from the accommodation ledger data 121, and the searched accommodation information is performed. Is obtained from the accommodation ledger data 121.

For example, when the guest A1 shown in the example of FIG. 3 operates the self-terminal device 20 and inputs his / her name and the guest room number on the input reception screen, the accommodation information search processing unit 111 causes the guest's name ( Performs a process of searching the accommodation ledger data 121 for accommodation information that matches the user A1) and the room number (room 2001). Then, when the corresponding accommodation information (for example, the accommodation information of the management number 1001) is searched, the accommodation information search processing unit 111 obtains the accommodation information of the guest A1 (the accommodation information of the management number 1001) from the accommodation ledger data 121. get.

If an information code such as a QR code (registered trademark) that can be used for the check-in procedure is issued at the time of reservation, the information code is the image reading unit of the self-terminal device 20 during the stay in the self-terminal device 20. On condition that the information is read by 25, the accommodation information search processing unit 111 may search the accommodation information of the guest by using the guest's name, reservation number, or the like included in the information code. In this case, the information code or the information included in the information code is the accommodation search information.

When the accommodation facility issues a membership card to the guest, the accommodation information search process is performed on the condition that the guest's membership card is read by the card reading unit 28 in the self-terminal device 20. Department 111 may search the accommodation information of the guest by using the name (member name) of the guest included in the membership card. In this case, the name and the like of the guest (member) included in the membership card is the accommodation search information.

Further, when the guest's passport image is read by the image reading unit 25 in the self-terminal device 20, the accommodation information search processing unit 111 obtains the name information obtained by OCR processing the image data of the passport image. It may be used to search the accommodation information of the guest. In this case, the name information obtained from the passport image is the accommodation search information.

In the present embodiment, an example in which the accommodation information search processing unit 111 performs the accommodation information search processing and the acquisition processing for acquiring the accommodation information in the accommodation information search processing will be described. The processing may be executed by separate processing units.

When the accommodation information is searched by the accommodation information search processing by the accommodation information search processing unit 111, the change target determination unit 112 can change the accommodation content (shorten the accommodation schedule). Executes the change target determination process to determine whether or not. That is, the change target determination unit 112 determines whether or not the searched accommodation information is a change target for which the accommodation content can be changed. Then, when it is determined that the change target is determined, the change target determination unit 112 transmits the accommodation information to be changed to the self-terminal device 20.

For example, the change target determination unit 112 determines whether or not the accommodation information is the change target based on the searched accommodation information. Specifically, the change target determination unit 112 determines that the accommodation can be changed when "OK" is registered in the "Change target" item in the accommodation information, and "No" is registered. If there is, it is judged that the accommodation cannot be changed.

Further, the change target determination unit 112 determines whether or not there is a scheduled accommodation date (hereinafter referred to as a non-accommodation date) in which the guest has not yet stayed, with reference to the accommodation schedule in the accommodation information. The change target determination unit 112 determines whether or not there is a non-accommodation day for the accommodation information for which the accommodation fee has already been settled by the guest.

Specifically, the change target determination unit 112 refers to the accommodation schedule of the accommodation information searched by the accommodation information search process in the schedule change procedure by the guest, and on the day when the accommodation change procedure is performed. It is determined whether or not there is the non-staying day after the (procedure date).

Further, the change target determination unit 112 refers to the accommodation schedule of the accommodation information searched by the accommodation information search process in the check-out procedure by the guest, and on the day when the check-out procedure is performed (procedure). It is determined whether or not there is the non-staying day after the day).

Further, the change target determination unit 112 determines in both the accommodation change procedure and the checkout procedure that the accommodation can be changed when the non-accommodation date is after the procedure date, and the non-accommodation determination unit 112 determines that the accommodation change is possible. If there is no day, it is judged that the accommodation cannot be changed.

The cancellation processing unit 113 performs a process of changing the accommodation schedule of the accommodation ledger data 121 to the changed schedule when the accommodation schedule is shortened in the accommodation change procedure or the check-out procedure by the guest. Upon receiving the information (schedule change information) indicating the specific schedule change content transmitted from the self-terminal device 20, the cancellation processing unit 113 updates the accommodation information of the guest based on the schedule change information. Specifically, when the cancellation processing unit 113 receives the schedule shortening instruction (an example of the change request of the present invention) to shorten the accommodation schedule, the cancellation processing unit 113 cancels the accommodation reservation on the non-staying day after the procedure date. , Change the accommodation schedule to the changed schedule (shortened schedule).

For example, referring to the example of FIG. 3, in the accommodation change procedure or the checkout procedure, the guest A1 has all the above-mentioned unfinished items after the procedure date (assumed to be February 20, 2020). In order to cancel the accommodation date (February 21st-February 24th, 2020), the self-terminal device 20 is said to have entered the schedule shortening instruction including the change to change the last day of the accommodation schedule to the procedure date. Suppose. In this case, when the cancellation processing unit 113 receives the schedule shortening instruction including the changed content from the self-terminal device 20, the cancellation processing unit 113 sets the initial accommodation schedule of the guest A1 to the schedule from the first day of accommodation to the procedure date (February 2020). May 14-February 20). That is, the cancellation processing unit 113 has the original accommodation schedule (February 14, 2020-February 24), which is later than the procedure date (February 21, 2020-February 24). Executes the process of canceling the stay on the non-staying day.

The refund amount calculation unit 114 performs a refund amount calculation process for calculating the refund amount caused by the cancellation by the cancellation processing unit 113. When the cancellation processing unit 113 cancels the accommodation on a specific accommodation day, the refund amount corresponding to that accommodation date is calculated. The refund amount may be, for example, an amount obtained by multiplying the accommodation cost on the canceled accommodation day by a predetermined reduction rate, or may be a uniform amount. Further, the amount may be obtained by multiplying the payment amount for the original accommodation schedule paid by the guest by the ratio according to the number of canceled non-staying days. Then, when the refund amount is calculated, the refund amount calculation unit 114 transmits the calculated refund amount to the self-terminal device 20.

The cashless refund processing unit 115 processes the refund of the refund amount. In the present embodiment, for example, when the guest pays the accommodation expenses for the entire accommodation schedule by cashless payment at the time of reservation or check-in, the refund amount is calculated by the refund method according to the payment method of the cashless payment. Perform refund processing. Specifically, the cashless refund processing unit 115 sends a cancellation request to the payment server of the payment system that executes cashless payment, and then returns the accommodation cost (refund amount from the initial accommodation cost) of the changed schedule. Send a payment request for payment of the deducted amount). Upon receiving each of these request data, the payment server cancels the payment processing of the initial accommodation cost based on the cancellation request, and executes the payment processing of the changed accommodation cost based on the payment request. When the refund processing of the refund amount is completed, the cashless refund processing unit 115 sends a refund completion notification to the self-terminal device 20.

If the guest pays the accommodation fee in cash at the time of check-in, the self-terminal device 20 performs a method according to the cash payment method, that is, refund processing of the refund amount in cash.

The update processing unit 116 performs a process of updating the information of the reservation management data (not shown) and the accommodation ledger data 121 (see FIG. 3). For example, the update processing unit 116 updates the reservation management data (not shown) when the check-in procedure of the user at the accommodation facility is completed, and records the accommodation ledger data 121 when the check-out procedure by the guest is completed. Update.

[Self terminal device 20]
As shown in FIG. 2, the self-terminal device 20 includes a control unit 21, a storage unit 22, an operation display unit 23, a room key issuing unit 24, an image reading unit 25, a camera 26, a communication unit 27, a card reading unit 28, and cash. It is equipped with a settlement unit 29 and the like. The self-terminal device 20 may be an information processing device such as a personal computer.

FIG. 4 is an external view showing an example of the self-terminal device 20. In the self-terminal device 20, the user can touch the operation display unit 23. The user performs a check-in procedure, the accommodation change procedure, a check-out procedure, and the like while operating the operation screen displayed on the operation display unit 23. The camera 26 is provided on the upper part of the self-terminal device 20, and for example, captures a face image of a user.

The communication unit 27 connects the self-terminal device 20 to the communication network N1 by wire or wirelessly, and performs data communication with the management device 10 via the communication network N1 according to a predetermined communication protocol. Is.

The operation display unit 23 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a touch panel that accepts operations.

The camera 26 is a digital camera that captures an image of a user and outputs it as digital image data. The camera 26 may be a network camera. Further, the camera 26 may have a sensor function for detecting a person in front of the self-terminal device 20.

The image reading unit 25 reads an information code such as a two-dimensional code. Further, the image reading unit 25 may have a function of scanning an image such as a user's passport or an identification card. The information read by the image reading unit 25 is sent to the management device 10 by the control unit 21, stored in the storage unit 12 of the management device 10, and used for various processes executed in the management device 10.

The card reading unit 28 performs a process of reading information (card information) of various cards inserted into the card insertion slot 28A (see FIG. 4) provided on the front surface of the self-terminal device 20. Various cards such as payment cards such as credit cards and membership cards issued by accommodation facilities can be inserted into the card insertion slot 28A. The card information read by the card reading unit 28 is temporarily stored in the storage unit 22 and used for various processes executed by the self-terminal device 20. Alternatively, the card information is transmitted to the management device 10 by the control unit 21 and used for various processes executed by the management device 10.

The room key issuing unit 24 issues (discharges), for example, an IC card type card key as a room key. The card key is an IC card key that unlocks the guest room via communication processing with an unlocking device (communication device) provided at the entrance of the guest room. The card key is provided with an IC memory (storage unit) capable of rewriting information, and the key information is stored in the IC memory.

The room key issuing unit 24 issues the card key based on the instruction of the control unit 21 during the check-in procedure in the self-terminal device 20. For example, when the check-in procedure in the self-terminal device 20 is completed, the room key issuing unit 24 provides key information (room ID, guest name, accommodation date information, etc.) corresponding to the user who has performed the check-in procedure. It writes to the IC memory and ejects the card key from the ejection port 24A provided in the self-terminal device 20. The room key is not limited to an IC card, and is a physical key such as a magnetic card, an information code key on which an information code is printed on a paper medium, or a key that is inserted into a keyhole to lock and unlock. It can be of any type.

The cash settlement unit 29 accepts the insertion of money or banknotes, and uses the accepted money to settle accommodation expenses, additional expenses, and the like. For example, in the check-in procedure or the check-out procedure, when money is inserted at the time of settlement of accommodation expenses and additional expenses, the settlement process is performed. Further, when a cash refund occurs, the cash settlement unit 29 refunds (releases) money according to the refund amount based on an instruction from the cash refund processing unit 215, which will be described later.

The storage unit 22 is a non-volatile storage medium or storage device such as a flash memory for storing various types of information. For example, the storage unit 22 has one or a plurality of controls for causing the control unit 21 to execute various processes necessary for the accommodation change process, check-in process, check-out process, etc., which will be described later, which are executed by the accommodation management system 100. The program is remembered. The control program may be independent for each of the processes, or may be one program that executes each of the processes. For example, the control program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is electrically connected to the self-terminal device 20 as a reading device such as a CD drive or a DVD drive. (Illustrated) is read and stored in the storage unit 22.

The control unit 21 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. Then, the control unit 21 controls the self-terminal device 20 by executing various control programs stored in advance in the ROM or the storage unit 22 on the CPU.

Specifically, as shown in FIG. 2, the control unit 21 includes a reception processing unit 211, a display processing unit 212, a check-in processing unit 213, a check-out processing unit 214, and a cash refund processing unit 215 (refund processing unit of the present invention). An example) includes various processing units such as. The reception processing unit 211 is an example of the reception processing unit of the present invention. The control unit 21 functions as the various processing units by executing various processes according to the control program on the CPU. A part or all of the processing unit included in the control unit 21 may be composed of an electronic circuit. Further, the control program may be a program for causing a plurality of processors to function as the various processing units.

The reception processing unit 211 receives the operation input input by the user of the accommodation facility by operating the operation display unit 23 of the self-terminal device 20 in the check-in procedure, the accommodation change procedure, and the check-out procedure.

For example, the reception processing unit 211 accepts the input of the check-in request and the reservation search information input to the self-terminal device 20 in the check-in procedure.

Further, the reception processing unit 211 receives the operation input input by the guest staying at the accommodation facility by operating the operation display unit 23 of the self-terminal device 20 in the accommodation change procedure. Specifically, the reception processing unit 211 receives the input of the accommodation change request necessary for the accommodation change procedure from the guest in the self-terminal device 20. In order to start the accommodation change procedure, when the guest touches the accommodation change button 230 on the top screen D11 (reception screen) shown in FIG. 5 to start the accommodation change procedure, the reception processing unit 211 is performed. Acquires the input signal input by the operation as the accommodation change request, and acquires the accommodation search information input thereafter as the information necessary for the accommodation change processing. The accommodation change procedure includes an input procedure for inputting the accommodation search information (accommodation name, room number, etc.) necessary for searching the accommodation information of the guest.

Further, the reception processing unit 211 receives the input of the checkout request necessary for the checkout procedure from the guest in the self-terminal device 20. Specifically, the reception processing unit 211 receives the operation input related to the checkout procedure. In order to start the check-out procedure, when the guest touches the check-out button 231 on the top screen D11 (reception screen) shown in FIG. 5 to start the check-out procedure, the reception processing unit 211 is performed. Acquires the input signal input by the operation as the checkout request, and acquires the accommodation search information input thereafter as the information necessary for the checkout process. The check-out procedure includes an input procedure for inputting the accommodation search information (guest's name, room number, etc.) necessary for searching the accommodation information of the guest.

When the card information (name of the guest, etc.) of the membership card is read by the card reading unit 28 of the self-terminal device 20, the reception processing unit 211 acquires the card information as the accommodation search information. Further, when the guest causes the self-terminal device 20 to read the information in the information code displayed on the user terminal (for example, a mobile terminal) or the information in the guest's passport image, the reception processing unit The 211 may acquire the accommodation search information including the name of the guest from any of the read information.

Further, the reception processing unit 211, as the reception processing unit of the present invention, accepts the input of the schedule shortening instruction (change request) from the guest to cancel the non-staying day in the self-terminal device 20. Specifically, the reception processing unit 211 accepts an operation input for canceling the non-accommodation day in either the accommodation change procedure or the check-out procedure. When the guest has shortened the accommodation schedule on the accommodation change screen D14 shown in FIGS. 6 and 7, and then touch-operates the OK button 233, the reception processing unit 211 inputs the input signal input by the operation to the schedule. Obtained as a shortening instruction. Upon acquiring the schedule shortening instruction, the reception processing unit 211 transmits the changed accommodation schedule information and the schedule shortening instruction to the management device 10. If the initial check-out date is changed to a date earlier than that date on the accommodation change screen D14, the accommodation schedule will be shortened.

The display processing unit 212 causes the operation display unit 23 to display various types of information. For example, the display processing unit 212 causes the operation display unit 23 to display each operation screen for inputting information necessary for the check-in procedure, the accommodation change procedure, the check-out procedure, and the like. Specifically, the display processing unit 212 includes the above-mentioned top screen D11 (see FIG. 5), the input reception screen (not shown), the accommodation change screen D14 (see FIGS. 6 and 7), and the refund amount confirmation screen D15. The operation screen such as (see FIG. 8) is displayed on the operation display unit 23.

Further, the display processing unit 212 causes the operation display unit 23 to display various other messages.

The check-in processing unit 213 executes the check-in processing when the check-in request is input to the self-terminal device 20 in the check-in procedure. The check-in processing unit 213 authenticates the user based on the reserved search information input to the self-terminal device 20. Specifically, when the reception processing unit 211 receives the input of the reservation search information for searching the reservation information of the user, the check-in processing unit 213 transmits the reservation search information to the management device 10. The management device 10 is made to execute a search process (verification process) for the reserved information to be collated with the reserved search information. Then, in the collation process, when the reservation search information input by the user matches any of the reservation information registered in the reservation management data, the check-in processing unit 213 authenticates the user. , Allow the user to stay. When the reception processing unit 211 accepts the input of the reservation search information, the check-in processing unit 213 accesses the reservation management data stored in the management device 10 and refers to the reservation management data. , The collation process may be executed.

In addition, the check-in processing unit 213 makes a payment regarding the payment of the accommodation fee when the input of the information necessary for the check-in by the user is completed and the authentication of the user is successful. For example, when the user inserts a credit card into the card insertion slot 28A of the self-terminal device 20, the check-in processing unit 213 sends a payment request to the payment server of the payment business operator (credit card business operator) used by the user. And execute the payment process.

The checkout processing unit 214 executes the checkout process when the checkout request is input to the self-terminal device 20 in the checkout procedure. When the self-terminal device 20 receives the input of the accommodation search information, the checkout processing unit 214 transmits the accommodation search information to the management device 10 and causes the management device 10 to execute the accommodation information search process. Then, when the accommodation information of the guest is searched in the accommodation information search process, the control unit 11 of the management device 10 is made to execute each process according to the accommodation information. The checkout processing unit 214 accesses the accommodation ledger data 121 (see FIG. 3) stored in the management device 10 when the input of the accommodation search information is received by the reception processing unit 211. Each of the above processes may be executed with reference to the accommodation ledger data 121.

The cash refund processing unit 215 processes the refund of the refund amount. In the present embodiment, for example, when the guest pays the accommodation fee in cash at the time of check-in, the refund processing of the refund amount is performed by a method according to the cash payment method, that is, in cash. Specifically, when a cash refund occurs, the cash refund processing unit 215 issues a refund instruction to the cash settlement unit 29, and causes the cash settlement unit 29 to refund (release) money according to the refund amount.

[Accommodation change processing]
Hereinafter, the facility use management method of the present invention will be described with reference to FIGS. 9 and 10 with an example of a procedure for accommodation change processing (including refund processing) executed in the accommodation management system 100. The present invention can be regarded as an invention of a facility utilization management method for executing one or a plurality of steps included in the accommodation change process. Here, FIG. 9 is a flowchart showing an example of the procedure of the accommodation change processing. FIG. 10 is a flowchart showing an example of a refund processing procedure executed in the accommodation change processing.

The accommodation change process is executed by the control unit 11 of the management device 10 and the control unit 21 of the self-terminal device 20. For example, the accommodation change process is started when the control unit 11 executes the control program stored in the storage unit 12, and when the control unit 21 executes the control program stored in the storage unit 22. ..

In addition, one or a plurality of steps included in the accommodation reservation process described below may be omitted as appropriate. Further, the execution order of each step in the accommodation reservation process may be different as long as the same effect is produced.

Further, in the accommodation reservation process described below, each step may be executed by the processor corresponding to the control unit 11 or the control unit 21 which is the processing execution subject, or a plurality of accommodation reservation processes corresponding to the respective control units 11 and 21 may be executed. Each step may be distributed and executed by the processor.

Further, in the following description, the accommodation change process executed in the accommodation change procedure performed by the guest A1 with respect to the accommodation information of the management number 1001 in the accommodation ledger data 121 of FIG. 3 will be described. Further, for the accommodation information of the control number 1001, it is assumed that the check-in procedure has been performed for the accommodation reservation for which the accommodation fee has been settled at the time of reservation.

When the control unit 21 detects an operator (guest) standing in front of the self-terminal device 20 based on the image data captured by the camera 26, the control unit 21 operates the top screen D11 (see FIG. 5) as the default reception screen. It is displayed on the display unit 23.

In step S11, the control unit 21 determines whether or not the accommodation change request has been accepted on the top screen D11. When the accommodation change button 230 on the top screen D11 is touch-operated (accommodation change start operation), the control unit 21 receives the accommodation change request and determines that the accommodation change procedure has been accepted.

When the accommodation change request is accepted (S11: Yes), in the next step S12, has the control unit 21 input the accommodation search information (guest's name, guest room number, etc.) necessary for the accommodation change processing? Judge whether or not. In step S12, the control unit 21 waits until the accommodation search information is input. In the present embodiment, in step S12, the control unit 21 first displays a message prompting the insertion of the room key on the operation display unit 23, and then determines whether or not the key information has been read from the inserted room key. do. Here, when the key information is read, the control unit 21 subsequently displays an input reception screen (not shown) for receiving information such as the guest's name and room number on the operation display unit 23, and stays at the hotel. Determine if the person's name or room number has been entered. Then, the guest room ID and the guest name included in the key information are collated with the name and the room number input on the input acceptance screen, and when these match, the control unit 21 performs the accommodation. It is determined that the search information has been entered.

When it is determined in step S12 that the accommodation search information has been input (S12: Yes), the control unit 21 transmits the accommodation search information to the management device 10 and stores it in the storage unit 22, and steps the process. Move to S13. That is, the control unit 21 transmits the accommodation search information to the management device 10, and causes the control unit 11 of the management device 10 to execute the accommodation information search process.

In the next step S13, when the control unit 11 of the management device 10 receives the accommodation search information from the self-terminal device 20, the control unit 11 executes the above-mentioned accommodation information search process based on the received accommodation search information. Specifically, the control unit 21 transmits a search request including the accommodation search information to the management device 10. Upon receiving the search request, the control unit 11 of the management device 10 executes the accommodation information search process based on the accommodation search information. Specifically, the control unit 11 collates the received accommodation search information with a plurality of accommodation information included in the accommodation ledger data 121 (see FIG. 3), and the accommodation ledger data 121 is information that matches the accommodation search information. Determine if there is accommodation information including. In the present embodiment, the search target in the accommodation information search process is accommodation information including the reception date (procedure date) for which the accommodation change request was received in step S11.

For example, when the guest A1 inputs his / her name and room number on the input reception screen, the accommodation information of the management number 1001 in the accommodation ledger data 121 is searched as the accommodation information of the guest A1 in the accommodation information search process. Will be done.

When the accommodation information search process by the control unit 11 is completed and the accommodation information of the operator is searched, the control unit 11 executes the change target determination process (S14). That is, the control unit 11 determines whether or not the accommodation information searched in step S13 is a change target for which the accommodation content can be changed. In the present embodiment, the control unit 11 determines whether or not the searched accommodation information is a change target capable of shortening the accommodation schedule. In step S14, the control unit 11 performs the determination process of step S14 with reference to the content of the "change target" and the content of the "accommodation schedule" in the searched accommodation information.

In step S14, the control unit 11 has registered "OK" in the "change target" item in the accommodation information, and the "accommodation schedule" includes the non-accommodation date after the procedure date. If so, it is determined that the searched accommodation information is to be changed. Even if the "accommodation schedule" includes the non-accommodation days, if "No" is registered in the "Change target" item, the control unit 11 determines that the change target is not applicable. do. Further, even if "possible" is registered in the "change target" item, if the "accommodation schedule" does not include the non-staying days, the control unit 11 determines that the change target is not applicable. do.

When the change target determination process by the control unit 11 is completed, the control unit 11 transmits the determination result to the self-terminal device 20. Specifically, when it is determined in step S14 that it is not a change target (S14: No), the control unit 11 transmits information indicating that the change is not possible (unchangeable information) to the self-terminal device 20. .. If it is determined that the change is possible (S14: Yes), the control unit 11 transmits the searched accommodation information to the self-terminal device 20 together with the information indicating that the change is possible (changeable information). ..

When it is determined in step S14 that the change target is not obtained, the control unit 21 of the self-terminal device 20 that has received the non-changeable information sends an operation display unit such as a message for guiding the operator (guest) to the front of the accommodation facility. It is displayed on 23 (S23). After that, the accommodation change process is completed.

When it is determined in step S14 that the change target is determined, the control unit 21 of the self-terminal device 20 that has received the changeable information displays the accommodation change screen D14 (see FIG. 6) for changing the accommodation schedule of the guest. It is displayed on the operation display unit 23. As shown in FIG. 6, the accommodation change screen D14 includes each information included in the accommodation information. Here, FIGS. 6 and 7 show an accommodation change screen D14 including accommodation information of the guest A1.

Specifically, the accommodation change screen D14 displays the name of the guest, the check-in date, the check-out date, the number of guests, the guest room number, the payment method, the payment information, and the like. Further, on the accommodation change screen D14, for the check-out date, for example, a changeable schedule is displayed so as to be selectable by a pull-down menu or the like. If the number of guests, room type (single, double, etc.), or room number can be changed, each of these information (number of people, type, vacant room number, etc.) can be selected from the pull-down menu, etc. It may be displayed in.

When the accommodation information determined to be changed in step S14 is the accommodation information of the guest A1, the check-out date of the accommodation change screen D14 is from the procedure date (February 20, 2020) to February 23, 2020. Candidate dates up to are displayed in a selectable manner. For example, when the guest A1 touches the pull-down key 234 on the accommodation change screen D14, a menu 235 (see FIG. 7) including a plurality of changeable candidate dates is displayed on the accommodation change screen D14. Then, as shown in FIG. 7, when the guest A1 selects a desired candidate date in the menu 235, the display content of the check-out date is changed to the selected schedule.

On the accommodation change screen D14, when the display content of the checkout date is changed to the selected candidate date and then the OK button 237 is touch-operated by the operator (guest), the control unit 21 is described by the operator. Accepts operation input accompanying touch operation. Specifically, the control unit 21 acquires the input signal input by the operation as a schedule change instruction, and acquires the contents of the changed accommodation schedule as the schedule change information. The schedule change instruction is also a cancellation instruction (change request) for canceling the accommodation on the non-staying day after the changed check-out date.

In step S16, the control unit 21 determines whether or not the schedule change instruction has been input. For example, when the OK button 233 of the accommodation change screen D14 is not touch-operated and the cancel button is touch-operated, the control unit 21 determines that the schedule change instruction has not been input, and shifts the process to step S23. .. Then, in step S23, the control unit 21 displays a message or the like for guiding the operator (guest) to the front on the operation display unit 23, and then the accommodation change process ends. Note that step S16 is an example of the reception step of the present invention.

On the other hand, if it is determined in step S16 that the schedule change instruction has been input (S16: Yes), the control unit 21 manages the changed accommodation schedule including the changed check-in date (candidate date). Is transmitted to, and the process proceeds to step S17. That is, the control unit 21 transmits the changed accommodation schedule to the management device 10, and causes the control unit 11 of the management device 10 to execute the refund amount calculation process.

In the next step S17, when the control unit 11 of the management device 10 receives the changed accommodation schedule from the self-terminal device 20, the control unit 11 executes the refund amount calculation process. Specifically, the control unit 11 executes a process of calculating the refund amount generated by shortening the accommodation schedule based on the received accommodation schedule. The control unit 11 calculates the refund amount corresponding to the non-staying day for the shortened staying schedule. Then, when the refund amount is calculated, the control unit 11 transmits the calculated refund amount to the self-terminal device 20. After that, the control unit 11 shifts the process to step S18.

In step S18, when the control unit 21 of the self-terminal device 20 receives the refund amount, the refund amount confirmation screen D15 (see FIG. 8) is displayed on the operation display unit 23. FIG. 8 is a refund amount confirmation screen D15 showing the refund amount when the guest A1 shortens the accommodation schedule. In addition to the refund amount, for example, a method for calculating the refund amount is displayed on the refund amount confirmation screen D15.

Subsequently, in step S19, the control unit 21 determines whether or not the OK button 238 has been input by the operator (guest) via the refund amount confirmation screen D15. Specifically, the control unit 21 determines whether or not the OK button 238 in the refund amount confirmation screen D15 has been touch-operated. If the OK button 238 is not touch-operated and the cancel button is touch-operated (S19: No), the control unit 21 shifts the process to step S23 and displays a message or the like that guides the operator to the front. Display on 23. After that, the check-in process ends.

When the OK button 238 is touch-operated in step S19 (S18: Yes), an execution instruction (refund execution instruction) for refund processing for returning the calculated refund amount is transmitted to the management device 10, and the above is sent to the management device 10. In order to execute the refund process, the process is shifted to step S20.

In step S20, when the control unit 11 of the management device 10 receives the refund execution instruction from the self-terminal device 20, the control unit 11 executes the refund process of the refund amount calculated in step S17. The refund process is executed according to the procedure of the flowchart shown in FIG. The refund process in step S20 will be described later.

When the refund process is completed, in step S21, the control unit 11 cancels the accommodation on the non-staying day, and further, the accommodation schedule after changing the accommodation schedule included in the accommodation information of the accommodation ledger data 121 (accommodation after shortening). Execute the cancellation process to update to the schedule). After that, the control unit 11 transmits the data of the refund statement to the self-terminal device 20, and the control unit 21 of the self-terminal device 20 that receives the data is a print output unit (not shown) provided in the self-terminal device 20. ) Issuance (output) the refund statement (S22). After that, the accommodation change process is completed. Note that step S21 is an example of a modification step of the present invention.

[Refund processing]
Next, an example of the refund processing procedure in step S20 will be described. Here, FIG. 10 is a flowchart showing an example of the procedure for refund processing.

As shown in FIG. 10, in step S201, the control unit 11 of the management device 10 refers to the accommodation information of the operator (guest) searched in step S13 of FIG. 9 and acquires the accommodation cost settlement method. Then, the payment method is confirmed.

In the next step S202, the control unit 11 refers to the accommodation information and determines whether or not the accommodation expense settlement method is cashless settlement. For example, according to the accommodation ledger data 121 of FIG. 5, the guest A1 pays the accommodation cost by credit card payment. Therefore, in the case of the accommodation information of the guest A1, in step S202, the control unit 11 determines that the payment method is cashless payment.

If it is determined in step S202 that the payment method is cashless payment, the control unit 11 executes an online refund process for the cashless payment payment system in the next step S203. Specifically, the control unit 11 transmits a cancellation request to the payment server of the payment system managed by the cashless payment business operator, and then transmits a payment request regarding payment of accommodation expenses for the changed schedule. As a result, the settlement of the accommodation fee paid at the time of reservation is canceled in the settlement server, and the accommodation fee of the changed accommodation schedule is settled. This completes the refund of the refund amount. In the next step S204, the control unit 11 determines whether or not the refund has been completed. When the control unit 11 receives from the payment server a completion notification indicating that the cancellation process corresponding to the cancellation request and the payment process corresponding to the payment request have been completed, the control unit 11 determines that the refund has been completed. After that, the control unit 11 sends a refund completion notification to the self-terminal device 20, and the control unit 21 of the self-terminal device 20 displays a message indicating that the refund has been completed on the operation display unit 23 (S207). After that, the refund process is completed.

On the other hand, in step S202, when it is determined that the payment method is not cashless payment (S202: No) and the payment method is determined to be cash payment in the next step S205, the control unit 11 controls the self-terminal device 20. Is to be refunded in cash (S206). Specifically, the control unit 11 transmits a cash refund instruction to the self-terminal device 20. Upon receiving the cash refund instruction, the control unit 21 of the self-terminal device 20 executes the refund process of the refund amount in cash. That is, the control unit 21 issues a refund instruction to the cash settlement unit 29, and causes the cash settlement unit 29 to refund (release) the money according to the refund amount. After that, the control unit 21 displays a message indicating that the refund has been completed on the operation display unit 23 (S207). If it is determined in step S205 that the payment method is not cash payment, the refund process is interrupted and the process of step S23 (see FIG. 9) is executed.

As described above, in the embodiment of the present invention, the accommodation change processing and the refund processing described above are performed in the accommodation management system 100. That is, in the accommodation management system 100, the accommodation change procedure is performed on the self-terminal device 20 by the guest who is staying, and at that time, the schedule change instruction and the accommodation change content (shortening of the accommodation schedule) are input. Then, the accommodation schedule of the guest is changed (shortened), and the accommodation on the non-staying day reduced by the shortening is canceled. As a result, even if the accommodation schedule of the guest is changed (shortened), the guest can easily change the accommodation schedule by operating the self-terminal device 20 installed in the accommodation facility. Therefore, the guest does not need to request the staff of the accommodation facility to change the accommodation schedule, and the staff of the accommodation facility does not need to perform the work associated with the change request. As a result, both the burden on the guest and the work burden on the staff can be reduced.

Further, in the above-described embodiment, when the schedule change instruction is input, the refund amount of money due to the cancellation of the non-staying day is calculated, and the refund process of the refund amount is executed. Therefore, the guest can complete the refund process on the operation terminal device without requesting a refund from the front desk of the accommodation facility.

Further, in the above-described embodiment, the refund process is executed according to the settlement method of the already settled accommodation expenses. Therefore, if the payment method is cash payment, the refund will be made in cash, and if the payment method is cashless payment such as credit card payment, the refund will be processed online in the same way as cashless payment. Is done.

Further, in the above-described embodiment, when the presence or absence of the non-staying day is determined, it is determined that there is the non-staying day, and the schedule change instruction is input, the staying on the non-staying day is canceled. To. Therefore, although the schedule change instruction is input, the cancellation is not performed when there is no non-staying day to be canceled, and the cancellation of the non-staying day is permitted only when there is the non-staying day.

In the above-described embodiment, the accommodation change processing executed when the guest performs the accommodation change procedure on the self-terminal device 20 has been exemplified, but the present invention is not limited to such a processing example. For example, as shown in FIG. 11, the accommodation schedule may be changed when the guest performs the check-out procedure.

FIG. 11 is a flowchart showing an example of the procedure of the checkout process executed in the accommodation management system 100. The procedure of the checkout process will be described below. In the following explanation, it is assumed that the check-out procedure has been performed for the accommodation reservation for which the accommodation fee has been settled at the time of reservation. Further, the same processing as the step shown in the flowchart of FIG. 9 is assigned the same step number, and detailed description thereof will be omitted.

When the control unit 21 detects an operator (guest) standing in front of the self-terminal device 20 based on the image data captured by the camera 26, the control unit 21 operates the top screen D11 (see FIG. 5) as the default reception screen. It is displayed on the display unit 23.

In step S31, the control unit 21 determines whether or not the checkout request has been accepted on the top screen D11. When the checkout button 231 on the top screen D11 is touched (checkout start operation), the control unit 21 receives the checkout request and determines that the checkout procedure has been accepted.

When the check-out request is accepted (S31: Yes), in the next step S32 (S12), the control unit 21 is required for the process of searching for the accommodation information to be checked out in the same manner as in the above-mentioned step S12. It is determined whether or not the accommodation search information (name of guest, room number, etc.) has been input.

When the accommodation search information is input in step S32, the control unit 21 transmits the accommodation search information to the management device 10, and causes the control unit 11 of the management device 10 to execute the accommodation information search process (S33, S13). ).

In the next step S33, the control unit 11 of the management device 10 executes the above-mentioned accommodation information search process.

In the next step S34, the control unit 11 refers to the accommodation information of the operator (guest), and the reception date when the checkout request is received, that is, the day when the checkout procedure is performed (procedure date) is set. , Determine if it is a day before the last day of the accommodation schedule (scheduled check-out date). Here, if it is determined that the procedure date is the final day, the accommodation schedule is not shortened, and the check-out process for the room in which the accommodation is stayed is executed (S45). On the other hand, when it is determined that the procedure date is the final date, the control unit 11 shifts the process to step S35 (S14).

In step S35 (S14), the control unit 11 executes the change target determination process.

In step S35, if it is determined that the accommodation information searched in step S33 is not a change target for which the accommodation content can be changed (S35: No), the control unit 11 performs a checkout process without performing a refund process. Is executed (S45). On the other hand, if it is determined that the accommodation information is subject to change (S35: Yes), in steps S36 to S44, the same processing (S15 to S22) as in steps S15 and subsequent steps is executed. Will be done. In step S36, the accommodation change screen D14 in which only the procedure date is displayed on the menu 235 is displayed as a selection candidate for the checkout date. In this case, the operator (guest) selects a candidate date on the same day as the procedure date from the menu 235, and then touch-operates the OK button 237.

Then, when the refund process in step S41 (S20) is completed, then the cancellation process (S21) in step S42 and the issuance process (S22) of the refund statement in step S43 are performed, then the checkout process (S45) is performed. ) Is executed.

As described above, by performing the above-mentioned checkout process in the accommodation management system 100, when the checkout procedure date is not the last day of the accommodation schedule and the schedule change instruction is input, the guest's accommodation The schedule will be changed (shortened), and the stays on non-staying days reduced by the shortening will be cancelled. In addition, by changing the check-out date to the check-out procedure date, the guest can smoothly check out on the final day after the change.

In the above-described embodiment, a processing example in which the accommodation schedule of the guest is shortened during the stay has been described, but the present invention is not limited to such a processing example. For example, when a guest has reserved a plurality of rooms for non-staying days, the present invention determines the number of rooms for non-staying days when a change request for reducing the number of rooms is input from the self-terminal device 20. It can also be configured to decrease in response to change requests. The change request is not limited to the number of rooms on non-staying days, and may be, for example, a change request for the number of guests, room type, or the like.

Further, as another embodiment of the present invention, each processing unit included in the control unit 11 of the management device 10 may be included in the control unit 21 of the self-terminal device 20. Further, each processing unit included in the control unit 21 of the self-terminal device 20 may be included in the control unit 11 of the management device 10.

Further, the accommodation management system 100 of the present invention may be configured by the management device 10 and the self-terminal device 20, or may be configured by any one of the management device 10 and the self-terminal device 20 alone.

Further, in the above-described embodiment, the accommodation management system 100 applied to accommodation facilities such as hotels and inns has been exemplified, but the facility utilization management system of the present invention is not limited to the system applied to the accommodation facilities. The above-described embodiment is merely an embodiment when the facility utilization management system of the present invention is applied to the accommodation management system 100, and the present invention provides a facility having a plurality of rooms, for example, a plurality of rental conference rooms. It can also be regarded as a facility use management system and a facility use management method applicable to each facility such as a facility that provides facilities, a facility that provides multiple karaoke rooms, and a restaurant that has multiple rooms. In this case, if each facility has a usage reservation for the user and there is unused time (an example of the unused period) for the usage time that has already been paid, the usage content of the unused time is changed. When the input of the change request is accepted, the usage content of the unused time is changed based on the change request.

10: Management device 11: Control unit 12: Storage unit 13: Operation display unit 20: Self terminal device 21: Control unit 22: Storage unit 23: Operation display unit 24: Room key issuing unit 25: Image reading unit 26: Camera 28 : Card reading unit 29: Cash settlement unit 100: Accommodation management system 111: Accommodation information search processing unit 112: Change target determination unit 113: Cancellation processing unit 114: Refund amount calculation unit 115: Cashless refund processing unit 116: Update processing unit 121: Accommodation ledger data 211: Reception processing unit 212: Display processing unit 213: Check-in processing unit 214: Check-out processing unit 215: Cash refund processing unit

Claims (7)

It is a facility use management system that manages user usage information at the facility.
A reception processing unit that receives a change request that is input to the operation terminal device operated by the user and changes the usage content of the unused period excluding the used date of the user's reserved period that has been settled.
When the change request is received by the reception processing unit, a change screen capable of selecting a candidate date from the reception date of the change request to the last day of the unused period is displayed on the display unit of the operation terminal device. Display processing unit and
When the candidate date after the reception date is selected from the change screen, a change processing unit that executes a process of canceling the use of the unused day after the candidate date in the unused period, and a change processing unit.
Facility use management system equipped with. Further provided is a refund processing unit that executes money refund processing associated with cancellation of use of the unused day after the candidate date in the unused period when the change request is received by the reception processing unit. The facility use management system according to claim 1. The facility usage management system according to claim 2, wherein the refund processing unit executes the refund processing according to a payment method for the usage costs that have already been settled. Further provided with an unused determination unit for determining whether or not the unused period is provided.
When the change processing unit determines that there is an unused period by the unused determination unit and the change request is received by the reception processing unit, the change processing unit is after the candidate date in the unused period. The facility use management system according to any one of claims 1 to 3, which executes a process of canceling the use of the unused day. The usage information includes change target information indicating whether or not the unused period can be changed.
When the change target information is information indicating that the change target is the change target, the change processing unit executes a process of canceling the use of the unused days after the candidate date in the unused period, and the change target. The facility according to any one of claims 1 to 4, which does not execute the process of canceling the use of the unused day after the candidate date in the unused period when the information is information indicating that the information is not subject to the change. Usage management system. It is a facility usage management method that manages user usage information at the usage facility.
A reception step that accepts a change request that is input to the operation terminal device operated by the user and changes the usage content of the unused period excluding the used date of the user's reserved period that has been settled.
When the change request is received by the reception step, a change screen capable of selecting a candidate date from the reception date of the change request to the last day of the unused period is displayed on the display unit of the operation terminal device. Display steps and
When the candidate date after the reception date is selected from the change screen, one or a plurality of processors include a change step for executing a process of canceling the use of the unused day after the candidate date in the unused period. Facility use management method to be executed by. It is a facility use management program that manages user usage information at the facility.
The change is made when a change request is received, which is input to the operation terminal device operated by the user and changes the usage content of the unused period excluding the used date in the payment reservation period of the user. A display step for displaying a change screen capable of selecting a candidate date from the request reception date to the last day of the unused period on the display unit of the operation terminal device, and
When the candidate date after the reception date is selected from the change screen, one or a plurality of processors include a change step for executing a process of canceling the use of the unused day after the candidate date in the unused period. Facility use management program to be executed by.

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