JP6889024B2 - Check-in / check-out system - Google Patents

Description

The present invention relates to a check-in / check-out system at a hotel, an inn, or the like.

In recent years, as the number of foreign tourists increases in accommodation facilities such as hotels, for example, information technology (IT) is used to ensure safety and verify identity for the purpose of facilitating check-in in guest rooms without stopping at the front desk. If it is possible to secure the service, the government is moving toward deregulation to expand services, such as allowing the front desk not to be installed.

From this tendency, the system shown in Patent Document 1 is known as a system in which check-in is digitized. This system has a touch panel having a touch input function provided in the check-in counter, an input customer information confirmation terminal and a server device connected to the touch panel via a network, and uses the input customer information confirmation terminal. , Customer check-in by having a database forming means for forming a customer database including a plurality of modified customer information by storing the modified customer information as the modified customer information in the server device after modifying the customer individual information input to the touch panel. The procedure for guest registration at is computerized.

Further, as a system that automates check-in / check-out, the one shown in Patent Document 2 is known. This system is used for room key collection machines that collect room keys for each room in hotels, etc., check-in / out machines that are connected to room key collection machines for check-in and check-out operations, and check-in / out machines. Equipped with a host computer that is connected and controls the entire check-in / check-out system, the check-in / out machine handles the deposit processing of the advance payment at check-in, and at check-out, the room collected by the room key collection machine. The configuration is such that the ID number of the key is read, the ID number is transmitted to the check-in / out machine, and the settlement process is performed by the host computer.

Japanese Patent No. 6091536 Japanese Unexamined Patent Publication No. 2000-259965

The check-in system of Patent Document 1 eliminates the space for storing the registration card by digitizing the user's writing of necessary items on the paper check-in registration card by using a touch panel. It is something to try.

However, the user who has completed the check-in procedure must move to the automatic payment method installed separately from the front desk and pay the prepaid price displayed on the display. Is inconvenient. Moreover, since the check-in counter and the payment counter (automatic payment means) are located at different locations, it is necessary to secure the flow line of the user, so that it is necessary for the hotel to take a large space for check-in.

In addition, the check-in / out system of Patent Document 2 performs settlement processing by automatically collecting the room key at check-out, but does not automatically lend the room key to the user at check-in, which requires manpower. It has become.

From the above points, the present invention provides a system in which a user completely automates both check-in and check-out procedures with a single device.

In order to achieve the above object, the check-in / check-out system according to the present invention is connected to a payment terminal in which a user performs a check-in / check-out operation, and can transmit / receive data to / from the payment terminal. The settlement terminal is composed of the server device and the terminal device of the user, and the settlement terminal displays the touch operation display and the guest information which is the information that the user should present to the accommodation facility side on the touch operation display. It is a guest information acquisition means for displaying an input screen to be input by a user and acquiring the guest information, and a character locus drawn on the handwritten input unit by displaying a handwritten input unit on the touch operation display. The signature information acquisition means for acquiring the signature character image by handwritten characters and the ID information of the guest room provided to the user at the time of check-in are transmitted to the terminal device by short-range communication, and at the time of check-out, the terminal device is transmitted by close-range communication. and room key management means for receiving the ID information transmitted, at the time of the check-control the settlement process of the prepaid amount, at the time of the check-out of the additional transaction amount based on the ID information that is near-range communication from the terminal device The server device includes a settlement control means for controlling the settlement process and a reservation confirmation means for reading the reservation number indicated by the QR code from the terminal device and inquiring the reservation number to the server device to confirm the reservation . a Web server that accepts a reservation from the terminal device, a reservation managing means for managing said ID information room to provide a pre-subscription to the reservation information by the user with the reservation number, the terminal for which the application Reservations A mail server that notifies the device of the reservation number by the QR code, and ID information that transmits the ID information of the guest room corresponding to the reservation to the room key management means when the reservation of the inquiry from the reservation confirmation means is confirmed. The check using the transmission means, the guest information management means for storing the guest information and the character image transmitted from the settlement terminal in association with the reservation number of the corresponding user, and the ID information. The room key management means is provided with a charge management means that manages the additional settlement amount after the in-in and transmits the corresponding additional settlement amount in response to an inquiry by the ID information from the settlement control means. Transmits the ID information transmitted from the ID information transmitting means to the terminal device, and the terminal device corresponds to the ID information transmitted from the room key management means. The door lock is released by transmitting the information to the close-range communication device in the guest room, and the room key management means erases the memory of the ID information at the time of the check-out .

Hereinafter, each means proceeding in the check-in / check-out system according to the present invention, its processing, its action of each processing, and the like will be described. That is,
The charge management means calculates based on the reservation information and transmits it to the settlement control means. In addition, the additional settlement amount is calculated from the price information generated in connection with the ID information by the charge management means after check-in and transmitted to the settlement control means.

Preferably, the reservation management means notifies the user who has received the reservation of the reservation number, and the settlement terminal inquires of the server device for the reservation number presented by the user and the reservation information. It is preferable that the configuration is provided with a reservation confirmation means for confirming. As a result, it is possible to quickly collate the reservation at the time of check-in on the check-in terminal.

At this time, the reservation management means may notify by transmitting the reservation number that the reservation information has been received by communicating with the user's terminal device. It is preferable to send it by e-mail. Then, by setting the reservation number as a code that can be read by the payment terminal, the reservation confirmation at check-in is automated.

Further, the reservation management means manages the reservation number in association with the ID information, and transmits the corresponding ID information in response to the confirmation of the reservation based on the reservation number from the reservation confirmation means. This makes it possible to issue a room key on the checkout terminal.

As a form of issuing a room key, the settlement terminal is provided with a card key processing unit that accepts issuance and return of the card-type room key, and the room key management means is magnetic at the time of check-in. The card key processing unit is controlled so as to record and issue the ID information in the recording unit.

As another form of issuing the room key, the room key management means transmits the ID information to the mobile terminal possessed by the user by short-distance communication, thereby transmitting the ID information to the mobile terminal. It is used as a room key.

The charge management means of the server device calculates the prepaid amount from the reservation information and sends it to the settlement control means of the settlement terminal, so that the prepaid amount can be settled according to the contents of the reservation at check-in. Become. Then, the charge management means calculates the additional settlement amount from the price information generated in connection with the ID information after check-in.

Then, the settlement control means inquires the charge management means of the additional settlement amount based on the ID information read from the room key of the card type returned by the card key processing unit at the time of checkout, thereby making the settlement. Automatic payment is performed at the terminal.

Further, the settlement control means makes an inquiry to the server device for the additional settlement amount based on the ID information transmitted from the mobile terminal at the time of check-out, so that the settlement terminal automatically performs the settlement. ..

According to the check-in / check-out system according to the present invention, the prepaid amount can be collected at check-in, the guest information and signature can be obtained from the user, and the additional payment amount can be collected at check-out using the payment terminal. Therefore, labor saving in check-in / check-out work can be achieved.

The block diagram of the check-in / check-out system according to the present invention is shown. The electrical configuration of the check-in terminal of the check-in / check-out system according to the present invention is shown in a block diagram. The appearance explanatory drawing of the settlement terminal is shown. An explanatory diagram of a guest information input screen displayed on the screen of the touch operation display of the payment terminal is shown. An explanatory diagram of a signature input screen displayed on the screen of the touch operation display of the settlement terminal is shown. An explanatory diagram of a vacant room information display screen displayed on the screen of the user's terminal device at the time of reservation is shown. A schematic explanatory diagram of the data structure stored in the database of the server device is shown. The processing procedure of the check-in / check-out system according to the present invention is shown in a timing chart. The processing procedure of the check-in / check-out system according to the present invention is shown in a timing chart. An explanatory diagram of the initial screen of the touch operation display of the settlement terminal is shown. The timing chart shows the processing procedure at checkout when the user's terminal device is used as the room key. An explanatory diagram of the operation when the user's terminal device is used as a room key is shown.

FIG. 1 is a block diagram schematically showing an embodiment of a check-in / check-out system according to the present invention.

The check-in / check-out system 1 according to the embodiment of the present invention is a settlement terminal 2 in which a user performs a check-in / check-out operation, and a LAN (Local Area) capable of transmitting / receiving data to / from the settlement terminal 2. It is composed of a server device 3 connected by Network) 4. It is preferable to arrange a plurality of payment terminals 2 depending on the size of the hotel.

The server device 3 is connected to the terminal device 6 of the user who uses the hotel so as to be able to send and receive data via a communication network 5 such as the Internet, a telephone line, and a mobile communication network. The user terminal device 6 is preferably another mobile terminal device such as a notebook PC (personal computer), a tablet PC, a smartphone, or a mobile phone, and will become clear later. In this case, the user terminal device 6 It is more preferable that 6 is provided with a short-range communication function such as NFC (Near Field Communication).

FIG. 2 shows the electrical connection of each part of the checkout terminal 2. First, a CPU 10 that controls various processes in a centralized manner is provided, and the CPU 10 includes a ROM 11 that stores fixed data such as an operation program, a RAM 12 that stores variable data, a touch operation display 13, and an NFC communication device 14. , Credit card reading terminal 15 for credit settlement, coin processing device 16, banknote processing device 17, and card key for accepting lending and returning of room keys (hereinafter referred to as "card keys") using card-type keys. A processing unit 18, a QR code reader 19 that reads a QR (Quick Response) code (registered trademark), a receipt printer 20, and a communication unit 21 are connected. The credit card reading terminal 15 is also directly connected to an external payment center 9 via a communication network 5, and inquires about authorization and makes a credit inquiry by communicating the read credit card information with the payment center 9.

FIG. 3 shows an external view of the settlement terminal 2, and the operation screen 131 of the touch operation display 13 is arranged on the inclined surface at the upper part of the front panel 2a. Therefore, the operation screen 131 is tilted so that the user standing on the front side of the settlement terminal 2 can easily perform the touch operation. Similarly, the NFC communication device 14 and the camera unit 19a of the QR code reader 19 are arranged on the inclined surface of the front panel 2a. A credit card insertion slot 22, a bill insertion slot 23, a coin insertion slot 24, a change payment outlet 25, a card key issuing / receiving slot 26, and the like are arranged below the front panel 2a. The credit card insertion slot 22 also serves as a receipt issuing slot.

The CPU 10 realizes the functions of the reservation confirmation means 10a, the guest information acquisition means 10b, the signature information acquisition means 10c, the settlement control means 10d, and the room key management means 10e by executing the operation program stored in the ROM 11. .. Each of these functions will be described below.

When the QR code reader 19 reads the check-in reservation number based on text data from the QR code image taken by the camera unit 19a, the reservation confirmation means 10a inquires the server device 3 of the reservation number through the communication unit 21. Then, when the reservation information corresponding to the reservation number is sent from the server device 3, the confirmation of the reservation is obtained, and the settlement terminal 2 enables the check-in procedure by the user.

The guest information acquisition means 10b displays an input screen 13a for causing the user to input guest information, which is information that the user should present to the hotel side, on the touch operation display 13 to acquire the input guest information. To do. FIG. 4 shows an example of this input screen, and an input field for inputting guest information such as a name, a telephone number, an address, and a companion's name is displayed. The guest information acquisition means 10b displays the keypad for character input when the box in the input field is touched, and displays the numeric keypad when the text box of the telephone number is touched. Since the figure shows the time when the telephone number is input, the numeric keypad 13b is displayed.

At this time, the guest information acquisition means 10b also displays the reservation content confirmation column 13c in the operation screen 131. In the reservation content confirmation column 13c, the reservation information transmitted from the server device 3 is displayed by making an inquiry with the QR code read by the reservation confirmation means 10a by the QR code reader 19.

When the signature information acquisition means 10c touches the "signature / payment" selection button 13d on the input screen 13a, the signature field 13e, which is a handwriting input unit, is superimposed and displayed as shown in FIG. Displays the characters drawn when signing in the frame of the signature line 13e. Then, when the "OK" button in the signature line 13e is touched by the user, the signature information acquisition means 10c displays the screen of the touch operation display 13 including the character image in the signature line 13e, that is, the signature character image in handwritten characters. Temporarily memorize. The signature is handwritten by a touch pen provided on the main body of the checkout terminal 2, and this touch pen may also be used when inputting the above-mentioned guest information.

When the "OK" button in the signature line 13e is touched, the settlement control means 10d displays the prepaid amount calculated based on the reservation information sent from the server device 3 on the touch operation display 13, and the user cashes. Or you will have to choose one of the credit card payment methods. The prepaid amount may be calculated by the server device 3 based on the reservation information and sent to the settlement control means 10d. Alternatively, a preset amount (deposit) may be used as the prepaid amount regardless of the reservation information.

Then, the settlement control means 10d controls the credit card reading terminal 15, the coin processing device 16, and the bill processing device 17 according to the selected payment method to perform the settlement processing of the advance payment. In addition, the settlement control means 10d also performs settlement processing of the additional settlement amount generated after check-in managed by the server device 3. In this case, when the above-mentioned deposit is used as the prepaid amount, the balance obtained by subtracting the deposit amount from the total payment amount including the additional settlement amount generated after check-in is the final additional settlement amount.

The room key management means 10e inquires the server device 3 of the reservation number read by the QR code reader 19 after the prepaid settlement is completed, and causes the card key processing unit 18 to issue a card key based on the received room number information. .. The card key is provided with a magnetic recording unit on the back surface thereof, and the card key processing unit 18 writes the room number information sent from the room key management means 10e to the magnetic recording unit, creates a card key, and issues the card key. Issued from the receiving port 27.

Further, if a predetermined application program is pre-installed in the user terminal device 6 of a smartphone or the like having an NFC function, the user terminal device 6 can be used as a room key. In this case, in the room key management means 10e, the room number information is transmitted by short-range communication when the user holds the user terminal device 6 over the NFC communication device 14. As shown in FIG. 12, a guest room side NFC communication device 41 is provided on the door 40 of the guest room, and when the user terminal device 6 holds the user terminal device 6 over the NFC communication device, room number information is transmitted. It is configured to unlock the door if it matches the room number of the guest room.

Therefore, at the time of check-out, the above-mentioned settlement control means 10d sends the room number information read by the card key processing unit 18 from the card key returned from the card key issuing / receiving port 27 by the user or the NFC communication device 14. The server device 3 is inquired about the additional settlement amount by the room number information sent from the user terminal device 6 held over, and if there is an additional settlement amount, the settlement process is performed.

Next, the server device 3 will be described with reference to FIG. The server device 3 provides the availability information of the guest room of the hotel on the communication network 5, and receives the reservation application information from the user terminal device 6 based on the availability information, and the Web server 31 and when the reservation application information is received. A mail server 32 that sends a reception confirmation mail to the user terminal device 6 and a management server 33 that manages business in the hotel are provided.

The management server 33 is a terminal device 30 such as a payment terminal 2 installed in a LAN 4 or a restaurant terminal that manages food and drink charge data at a restaurant in a hotel (the example shown in the figure is a restaurant terminal). It has a reservation management means 33a, an accommodation information management means 33b, an accommodation price charge management means 33c, and a database 33d.

The reservation management means 33a sends the availability information of the guest room to the Web server 31, and the Web server 31 creates a Web page so that the availability information can be viewed on the browser. The Web server 31 has created in advance a Web page of reservation screen information for the user to input necessary items for the reservation application. Therefore, when the user accesses the Web server 31, vacant room information is displayed on the screen of the user terminal device 6 on a monthly basis, for example, as shown in FIG. 6, and a date with a vacant room is selected. , The screen is switched to the reservation screen, necessary items are filled in by the user, and the screen is transmitted to the Web server 31. Although not shown, the user inputs the accommodation date, the number of guests, the accommodation plan including breakfast, and the e-mail address on this reservation screen.

As a result, the reservation management means 33a assigns a reservation number for the reservation reception and stores the reservation information entered in the reservation screen in association with the reservation number in the database 33d as shown in FIG. In addition, the reservation management means 33a determines the guest room, associates it with the reservation number, stores the ID information of the guest room in the database 33d, and sends the updated vacant room information to the Web server 31. The ID information is, for example, a room number, and will be described below with the room number. Then, the mail server 32 converts the reservation number based on the text data into a QR code, and sends the QR code by e-mail to the e-mail address included in the reservation information. Therefore, the user can confirm that the reservation has been completed by receiving the e-mail.

When the reservation number read by the QR code reader 19 is transmitted from the settlement terminal 2, the accommodation information management means 33b checks the reservation number stored in the database 33d to confirm the presence or absence of the reservation. If there is a reservation, the check-in process by the guest information acquisition means 10b is permitted by transmitting the room number stored in the database 33d in association with the reservation number to the settlement terminal 2.

Then, the accommodation information management means 33b associates the image file IMG of the guest information acquired by the guest information acquisition means 10b and the signature character image acquired by the signature information acquisition means 10c with the reservation number in the database 33d. Store in. Therefore, the database 33d stores the accommodation card as an electronic file.

When the reservation number based on the QR code is transmitted from the settlement terminal 2, the charge management means 33c calculates the prepayment amount based on the reservation content and transmits the prepayment amount to the settlement terminal 2. After check-in, price information generated by the user using each facility or facility in the hotel, for example, food and drink charges at the restaurant, is sent from the restaurant terminal 6 to the charge management means 33c together with the user's room number information. Therefore, at the time of check-out, the charge management means 33c calculates an additional settlement amount from the price information generated after check-in sent by this user's room number, and transfers this additional settlement amount to the settlement terminal 2. Send.

The processing procedure of the check-in / check-out system 1 having the above configuration will be described in detail with reference to FIGS. 8 and 9.

First, when the user terminal device 6 accesses the website established by the Web server 31 of the server device 3 (step S01), a web page of availability information of the hotel guest room is sent to the user terminal device 6. It is displayed (step S02).

The user checks the vacancy status, and if there is a vacant room on the scheduled accommodation date, specifies this date (step S03). By designating the accommodation date, the Web page of the reservation screen is sent from the Web server 31 to the user terminal device 6 and displayed (step S04). Then, the user inputs and transmits the reservation information such as the number of nights, the number of people staying, the accommodation plan, and the e-mail address (step S05).

When the reservation information is sent to the Web server 31, the reservation management means 33a of the management server 33 assigns a reservation number and stores the reservation information together with the reservation information in the database 33d (step S06). At this time, the reservation management means 33a determines the guest room to be provided to the user, and stores this room number in the database 33d in association with the reservation information.

Then, the mail server 32 sends an e-mail to the e-mail address included in the entered reservation information with the QR code representing the reservation number (step S07). Then, the QR code is saved in the user terminal device 6 (step S08), while the reservation management means 33a updates the vacant room information and completes the accommodation reservation (step S09).

During standby, the settlement terminal 2 displays an initial screen for selecting either check-in or check-out processing on the operation screen of the touch operation display 13 as shown in FIG. Then, the process when the check-in process is selected will be described.

When the user selects "check-in" from the initial screen of the touch operation display 13 of the check-in terminal 2, the check-in process is performed by the check-in terminal 2.

In the check-in process, when the check-in terminal 2 holds the QR code sent by e-mail to the user over the QR code reader 19 (step S10), the reservation confirmation means 10a is the reservation number indicated on the QR code. Is inquired to the management server 33 (step S11).

In response to this inquiry, the management server 33 searches for the corresponding reservation number from the database 33d by the reservation management means 33a (step S12), and inquires about the room number and the reservation information stored in association with the searched reservation number. It is transmitted to the settlement terminal 2 (step S13).

When the settlement terminal 2 receives these information, the guest information acquisition means 10b displays the guest information input screen 13a on the touch operation display 13 and acquires the accommodation information input by the user (step S14). .. Subsequently, the signature information acquisition means 10c of the settlement terminal 2 displays the characters drawn in the frame of the signature line 13c, and the user signs the signature line 13e. Then, when the "OK" button in the signature line 13e is touched by the user, the signature information acquisition means 10c displays the screen displayed on the touch operation display 13 including the handwritten characters drawn in the signature line 13e as the signature character. It is temporarily stored as an image (step S15).

Subsequently, the settlement terminal 2 calculates the prepaid amount from the number of nights and the number of guests and the accommodation plan of the reservation information sent from the reservation management means 33a by the settlement control means 10d, and displays the prepaid amount on the screen of the touch operation display 13. When either the credit card payment or the cash payment by the user is selected by displaying the prepayment amount, the prepayment amount is settled (step S16).

Specifically, the settlement control means 10d outputs a payment signal to the credit card reading terminal 15 so that payment processing by credit card is performed when payment by credit card is selected. As a result, the credit card reading terminal 15 performs authorization (credit inquiry) of the credit card inserted into the credit card insertion slot 22 to the settlement center 9, processes the settlement, and sends the settlement processing information to the settlement control means 10d. The settlement control means 10d controls the receipt printer 20 based on the payment processing information to issue a card sales slip together with the receipt.

On the other hand, when cash payment is selected, the settlement control means 10d calculates the inserted amount from the bills and coins inserted from the bill insertion slot 23 and the coin insertion slot 24, and setstles the prepaid amount. In this case, if the total input amount exceeds the prepaid amount, the difference is paid out from the coin processing device 16 or the bill processing device 17 as change from the bill insertion slot 23 or the change payout port 25. Then, after the settlement is completed, the settlement control means 10d controls the receipt printer 20 to issue a receipt.

When the settlement of the prepaid amount is completed, the settlement control means 10d transmits the guest information and the signature character image acquired by the guest information acquisition means 10b and the signature information acquisition means 10c to the management server 33 (step S17). Then, the accommodation information management means 33b stores the guest information and the signature character image acquired by the signature information acquisition means 10c in the database 33d in association with the reservation number (step S18).

Then, in the settlement terminal 2, the room key management means 10e issues the room key (step S19). The room key is issued either when the card key is issued from the card key processing unit 18 or when the user terminal device 6 such as a smartphone having an NFC function can be used as the room key. Can be selected.

When the room key is issued by the card key, the room key management means 10e magnetically records the room number information associated with the reservation number sent from the management server 33 after the prepaid settlement is completed. The card key processing unit 18 is controlled so as to record in a unit and issue (send) from the card key issuing / receiving port 27.

On the other hand, when the user terminal device 6 is used as a room key, the room key management means 10e activates a dedicated application installed in advance by the user and holds it over the NFC communication device 14 to obtain room number information. Was sent by short-range communication and issued as a room key. Then, when the user terminal device 6 which is the room key is held over the guest room side NFC communication device 41 attached to the guest room door 40, the room number information is transmitted, and if it matches the room number of the guest room, the door The lock is released. The room key is not limited to the user terminal device 6, and may be a mobile terminal device lent to the user by the hotel during the accommodation period.

The processing procedure at the time of check-out of the check-in / check-out system 1 will be described. After check-in, the management server 33 calculates the additional settlement amount generated by using each facility in the hotel for each room number by the charge management means 33c and stores it in the database 33d in association with the room number. For example, the food and drink price at the restaurant is sent to the management server 33 together with the restaurant terminal 6 or the room number information, and is calculated by the charge management means 33c as an additional settlement amount. Then, when the user selects "checkout" from the initial screen 13a of the settlement terminal 2, the settlement terminal 2 performs the settlement processing of the additional settlement amount calculated by the charge management means 33c.

When the user terminal device 6 is used as the room key in the settlement process of the additional settlement amount, when the user holds the user terminal device 6 over the NFC communication device 14, the room number information is transmitted to the settlement terminal 2. (Step S20). When the settlement terminal 2 receives the room number information, the settlement control means 10d transmits the received room number information to the management server 33 and inquires about the additional settlement amount (step S21).

Then, the management server 33 reads the additional settlement amount corresponding to the room number received by the charge management means 33c from the database 33d and transmits it to the settlement terminal 2 (step S22). As a result, the settlement terminal 2 that has received the additional settlement amount cancels the function of the user terminal device 6 as a card key (step S23). That is, the room key management means 10e instructs the dedicated application installed in the user terminal device 6 from the NFC communication device 14 to erase the roux number.

Further, the settlement control means 10d of the settlement terminal 2 displays the additional settlement amount received from the management server 33 and the details thereof on the screen of the touch operation display 13, and gives the user either credit card payment or cash payment. Have them select and perform the settlement process of the additional settlement amount (step S24). In this case as well, as with the settlement of the prepayment, by the payment processing by the credit card inserted from the credit card insertion slot 22, or by receiving the bills and coins inserted from the bill insertion slot 23 and the coin insertion slot 24. The additional settlement amount is settled and the checkout process is completed.

On the other hand, when the room key is a card key issued from the card key processing unit 18, as shown in FIG. 11, the user selects "checkout" from the initial screen of the checkout terminal 2 and then presses the card key. It is inserted into the card key issuing / receiving port 27 (step S'20). When the card key processing unit 18 reads the room number recorded in the magnetic recording unit of the returned card key, the settlement control means 10d transmits this room number information to the management server 33 and inquires about the additional settlement amount (step). S'21). Then, the room key management means 10e controls the card key processing unit 18 so as to erase the room number information recorded in the magnetic recording unit of the returned card key (step S'23), and the settlement control means 10d The checkout is completed by performing the settlement process of the additional settlement amount (step S'24).

The check-in / check-out system 1 according to the present invention confirms the reservation, hands the check-in registration card to be filled in by the user, collects the card after the entry, collects the prepaid amount, issues the room key, and checks out. The settlement terminal 2 executes the face-to-face processing performed by the person in charge at the front desk of collecting the additional settlement amount according to the instruction from the server device 3. Therefore, the user can perform both check-in and check-out procedures with one device.

The check-in / check-out system 1 has been described in the embodiment when it is installed in a general hotel, but the present invention is not limited to this, and costs are incurred when using it, for example, an amusement park or a spa. Needless to say, it may be used for any amusement facility such as.

Although the present invention has been described above with reference to the illustrated embodiments, the present invention is not limited to these illustrated embodiments. For example, in the check-in / check-out system 1 of the present embodiment, when a reservation is accepted, the reservation number is sent to the user by e-mail with a QR code, but it is a two-dimensional code or barcode other than the QR code. You may. Alternatively, the reservation number may be notified to the user as it is without being converted into a QR code. In that case, the reservation number may be sent to the check-in terminal 2 from the touch operation display 13 or a separately provided keyboard at the time of check-in. Is input, and the server device 3 is inquired about the reservation number.

Further, the notification of the reservation number is not limited to e-mail, and when the user inputs the reservation information on the Web page of the reservation screen and the Web server 31 accepts it, the reservation management means 33a displays the reservation number assigned. The Web page may be transmitted to the user's terminal device 6. In this case, the mail server 32 will not be used for sending the reservation number.

1 Check-in / check-out system 2 Settlement terminal 3 Server device 6 User terminal device 13 Touch operation display 10a Reservation confirmation means 10b Guest information acquisition means 10c Sign information acquisition means 10d Payment control means 10e Room key management means 18 Card key Processing unit 33 Paper management server 33a Reservation management means 33b Accommodation information management means 33c Charge management means

Claims (4)

It is composed of a check-in terminal for which the user performs check-in / check-out operations, a server device connected to the check-in terminal so as to be able to send and receive data, and a user's terminal device.
The checkout terminal is
Touch operation display and
A guest information acquisition means for acquiring the guest information by displaying an input screen for the user to input the guest information which is the information that the user should present to the accommodation facility on the touch operation display.
A signature information acquisition means for displaying a handwriting input unit on the touch operation display and acquiring a signature character image of handwritten characters, which is a character locus drawn on the handwriting input unit.
A room key management means that transmits the ID information of the guest room provided to the user to the terminal device at the time of check-in by short-distance communication, and receives the ID information transmitted to the terminal device by close-range communication at the time of check-out.
At the time of check-in, the settlement control means for controlling the settlement process of the prepaid amount, and at the time of the check-out, the settlement control means for controlling the settlement process of the additional settlement amount based on the ID information communicated from the terminal device in a short distance.
A reservation confirmation means for reading a reservation number indicated by a QR code from the terminal device and inquiring the reservation number to the server device to confirm the reservation.
With
The server device
A Web server that accepts reservations from the terminal device,
A reservation management means that manages the reservation information for which a reservation has been applied in advance by the user and the ID information of the guest room to be provided by the reservation number, and
A mail server that notifies the reservation number to the terminal device that has made a reservation application with the QR code, and
When the reservation of the inquiry from the reservation confirmation means is confirmed, the ID information transmitting means for transmitting the ID information of the guest room corresponding to the reservation to the room key management means, and
A guest information management means for storing the guest information and the character image transmitted from the payment terminal in association with the reservation number of the corresponding user.
The ID information manages the additional settlement amount after the check-in, and the charge management means for transmitting the corresponding additional settlement amount in response to an inquiry by the ID information from the settlement control means.
With
The room key management means transmits the ID information transmitted from the ID information transmitting means to the terminal device, and the terminal device is close to the guest room corresponding to the ID information transmitted from the room key management means. A check-in / check-out system characterized in that the door lock is released by transmitting to a distance communication device, and the storage of the ID information is erased by the room key management means at the time of the check-out. The check-in / check-out system according to claim 1, wherein the charge management means transmits the prepaid amount calculated based on the reservation information to the settlement control means. The charge management means according to claim 1 or 2, wherein the charge management means calculates the additional settlement amount from the price information generated in connection with the ID information after the check-in and transmits the additional settlement amount to the settlement control means. Check-in / check-out system. The check-in / check-out according to claim 1, wherein the settlement control means inquires the server device of the additional settlement amount based on the ID information transmitted from the terminal device at the time of check-out. system.

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