JP6889023B2 - Reception system - Google Patents

Description

The present invention relates to a check-in reception system at a hotel, an inn, or the like, and more particularly to a check-in reception system that requires a handwritten signature.

In recent years, as the number of foreign tourists increases in hotels, etc., there is a demand for speedy and simplified check-in procedures. We are heading toward deregulation to expand services, such as allowing them not to be installed.

From this tendency, the system shown in Patent Document 1 is known as a system in which check-in is digitized. This system has a touch panel having a touch input function provided in the check-in counter, an input customer information confirmation terminal and a server device connected to the touch panel via a network, and uses the input customer information confirmation terminal. The person in charge at the front desk who monitors the display for confirmation modifies the individual customer information input to the touch panel as appropriate, and then saves it as the modified customer information in the server device to form a customer database including a plurality of modified customer information. By having a means of forming a database, the customer's check-in procedure is completed.

Further, as a system in which check-in is digitized, the one shown in Patent Document 2 is also known. Patent Document 2 describes a customer monitor that displays an input screen for a customer to input accommodation information and a signature, the status of the customer monitor 10, an input that the staff has confirmed the customer face-to-face, and the input accommodation information and signature. By providing a staff monitor that displays a management screen that displays the contents, etc., it is possible to ensure that the customer inputs his / her own signature and the staff confirms the customer face-to-face. is there

Japanese Patent No. 6091536 Japanese Unexamined Patent Publication No. 2014-235540

With such computerization of check-in, customers can fill in the necessary items on a paper check-in registration card by hand, but by filling in the touch panel, if multiple touch panels are prepared, the customer can check-in counter. You can perform a quick check-in procedure without lining up. Also, for hotels, digitizing check-in registration cards has the advantage of eliminating the space required to store a huge amount of paper registration cards.

However, when the signature is handwritten on the touch panel, the signature's own handwriting is not expressed as much as the handwritten signature on the paper, and if the identity verification is required later, it will be called the paper signature. It will be more difficult than that.

From the above points, it is an object of the present invention to provide a reception system that makes it easy to confirm the signature of the signature entered on the touch panel later.

In order to achieve the above object, from a reception input terminal provided with a touch operation display having a touch input function, and a host computer connected to each of the reception input terminal and the user terminal device so as to be able to send and receive data. In the reception system to be configured, the host computer manages reservation information transmitted from the user terminal device and issues a reservation number for the reservation application with a two-dimensional code, and a reservation management means. The reception input terminal includes a reservation confirmation means for confirming a reservation from the reservation number inquired from the reception input terminal, and the reception input terminal is the host computer with the reservation number indicated by a two-dimensional code presented by the user. A means for inquiring about a reservation, a guest information acquisition means for acquiring guest information input by a user from the touch operation display when the confirmation of the reservation is obtained from the host computer, and a screen of the touch operation display. A handwritten character display means for displaying the locus of handwritten characters drawn on the same screen, a handwriting information detecting means for detecting handwriting information that quantifies changes in the writing order and pressure of the handwritten characters, and handwriting. The host computer includes a signature information acquisition means for storing the screen of the touch operation display displaying characters as a signature character image and a camera for taking a photograph of the user's face, and the host computer is associated with the reservation number. It is characterized in that the guest information sent from the reception input terminal together with the reservation information, the signature character image, the handwriting information, and the image data of the face photograph are stored in the database.

Then, the reception input terminal further includes a passport reader that acquires a passport face image including a photograph of the passport holder and personal information described in characters, and the photograph included in the passport face image and the above. The authenticity of the passport can be determined by comparing it with the face photograph taken by the camera.

Further, the receiving input terminal is further provided with a passport reader for obtaining a passport Kenmen image including the person information described holder's photograph and characters passport, IC chip which the passport reader is embedded in the passport includes IC reader unit for reading the identity information of the owner of the passport from the IC reader unit read personal information and the passport Kenmen by Ri before SL on a comparison of the human information read by optical character recognition from an image You can determine the authenticity of your passport.

According to the reception system according to the present invention, when the signature is handwritten on the touch panel, the identity verification of the customer who has received the reception later becomes accurate in order to save the handwriting information together with the image of the signature in the record. In particular, it is said that signatures in Japanese are relatively easy to forge compared to signatures in foreign languages, but it is difficult to imitate changes in stroke order and pressure, which is an effective anti-counterfeiting measure.

The block diagram of the reception system which concerns on this invention is shown. The appearance explanatory drawing of the settlement terminal is shown. The electrical configuration of the settlement terminal of the reception system according to the present invention is shown in a block diagram. An explanatory diagram of a guest information input screen displayed on the screen of the touch operation display of the payment terminal is shown. An explanatory diagram of a signature input screen displayed on the screen of the touch operation display of the settlement terminal is shown. An explanatory diagram of a state in which a passport to be read by a passport reader is set is shown. An explanatory diagram of a vacant room information display screen displayed on the screen of the customer's terminal device at the time of reservation is shown. A schematic explanatory diagram of the data structure stored in the database of the server device is shown. The processing procedure at the time of reservation in the reception system according to the present invention is shown by a timing chart. The processing procedure at the time of check-in in the reception system according to the present invention is shown by a timing chart. Following FIG. 10A, a timing chart shows a processing procedure at check-in in the reception system according to the present invention. The processing procedure at the time of checkout in the reception system according to the present invention is shown by a timing chart. An explanatory diagram of the initial screen of the touch operation display of the settlement terminal is shown.

FIG. 1 is a block diagram schematically showing an embodiment of a reception system according to the present invention.

The reception system 1 according to the embodiment of the present invention is a settlement terminal 2 which is a reception input terminal in which reception operations are performed by a hotel customer, and a LAN (Local Area Network) capable of transmitting and receiving data to and from the settlement terminal 2. It is composed of the server device 3 connected in 4. It is preferable to arrange a plurality of payment terminals 2 depending on the size of the hotel.

The server device 3 is connected to the terminal device 6 of the customer who uses the hotel so as to be able to send and receive data via a communication network 5 such as the Internet, a telephone line, and a mobile communication network. The customer terminal device 6 is preferably another mobile terminal device such as a notebook PC (personal computer), a tablet PC, a smartphone, or a mobile phone.

FIG. 2 shows an external view of the checkout terminal 2. A passport reader 14 is arranged on a flat portion above the front panel serving as a customer service surface, and an operator can easily perform a touch operation below the passport reader 14. The touch operation display 13 is arranged on the inclined portion inclined toward the customer service side. Further, the camera 19 is arranged above the inclined portion at a position where a face photograph from the front of the operator can be taken. The camera 19 may be either a still camera or a video camera. A credit card insertion slot 22, a bill insertion / reception port 23, a coin insertion slot 24, a change payment exit 25, a card key issuance / receipt port 26, etc. are arranged in the vertical portion of the front panel connected to the lower end of the inclined portion. There is. The credit card insertion slot 22 also serves as a receipt issuing slot.

FIG. 3 shows the electrical connection of each part constituting the checkout terminal 2. First, a CPU 10 that controls various processes in a centralized manner is provided, and the CPU 10 includes a ROM 11 that stores fixed data such as an operation program, a RAM 12 that stores variable data, a touch operation display 13, a passport reader 14, and so on. A credit card reading terminal 15 that performs credit settlement, a coin processing device 16, a bill processing device 17, and a card key processing that accepts lending and returning of a room key (hereinafter referred to as "card key") using a card-type key. The unit 18, the camera 19, the receipt printer 20, and the communication unit 21 are connected.

The passport reader 14 includes an imaging unit 141 and an IC reader unit 142 that communicates with an IC chip embedded in the passport by low power IC communication (RFID), and a control unit 140 that controls these includes optical character recognition. It has a function (OCR function), an image recognition function, and a function of reading a two-dimensional code, for example, a QR (Quick Response) code (registered trademark). The passport reader 14 takes a picture of the passport holder and a display page of the person's information by the image pickup unit 141, recognizes the passport picture from the taken passport ticket face image by the image recognition function of the control unit 140, and also performs OCR. Read personal information by function.

The credit card reading terminal 15 is also directly connected to an external payment center 9 via a communication network 5, and inquires about authorization and makes a credit inquiry by communicating the read credit card information with the payment center 9.

By executing the operation program stored in the ROM 11, the CPU 10 executes the reservation confirmation means 10a, the guest information acquisition means 10b, the handwritten character display means 10c, the signature information acquisition means 10e, the handwriting information detection means 10d, and the settlement control means 10f. , Each function of the room key management means 10g is realized. Each of these functions will be described below.

When the reservation confirmation means 10a reads the QR code indicating the check-in reservation number by the image pickup unit 141 of the passport reader 14, the reservation confirmation means 10a inquires the server device 3 of the reservation number through the communication unit 21. Then, when the confirmation of the reservation is obtained from the server device 3, the check-in procedure by the customer can be performed on the check-in terminal 2. In this case, the control unit 140 of the passport reader 14 captures the QR code by the imaging unit 141 according to the instruction from the reservation confirmation means 10a, and transmits the read reservation number to the reservation confirmation means 10a.

The guest information acquisition means 10b displays an input screen 13a for causing the customer to input guest information, which is information that the customer should present to the hotel side, on the touch operation display 13, and acquires the input guest information. FIG. 4 shows an example of this input screen, and an input field for inputting guest information such as a companion's name is displayed along with personal information such as a name, a telephone number, and an address (nationality). The guest information acquisition means 10b displays the keypad for character input when the input box in the input field is touched, and displays the numeric keypad when the text box of the telephone number is touched. Since the figure shows the time when the telephone number is input, the numeric keypad 13b is displayed.

At this time, the guest information acquisition means 10b also displays the reservation content confirmation column 13c in the operation screen 131. In the reservation content confirmation column 13c, the reservation information transmitted from the server device 3 is displayed by making an inquiry with the QR code read by the reservation confirmation means 10a by the passport reader 14.

In addition, when the guest information acquisition means 10b determines that the person is a foreigner from the reservation information, the passport reader 14 is operated and the touch operation display 13 is guided to set the passport to the reading unit of the passport reader 14. indicate.

When the passport P of the passport reader 14 is set in the reading unit as shown in FIG. 6, the control unit 140 reads the issue country, passport number, first and last name, which is read from the characters described by the OCR function from the image captured by the imaging unit 141. The authenticity of the passport P is determined by determining the match between the personal information such as nationality and the personal information stored in the IC chip of the passport P read by the IC reader unit 142 through RFID communication. On the other hand, when the IC reader unit 142 cannot read the data from the passport P, it is a passport without an IC chip. Therefore, the control unit 140 has a photograph of the owner's face and the camera 19 included in the captured image of the passport P. The authenticity of the passport P is determined by comparing it with the photograph taken and determining whether or not it matches the person himself / herself.

When the selection button 13d of "Signature / Payment" on the input screen 13a is touched, the handwritten character display means 10c displays the signature line 13e on top of each other as shown in FIG. 5, and the signature field 13e by the customer is displayed. As the signature is made inside, the character trajectory of the signature is displayed. The signature is handwritten by a touch pen provided in the main body of the checkout terminal 2, and this touch pen may also be used when inputting the above-mentioned guest information.

The handwriting information detecting means 10d detects the handwriting information that quantifies the temporal change of the stroke order and the change of the writing pressure at the time of handwriting on the touch operation display 13, and transmits the handwriting information to the server device 3. Since the handwriting information is data showing transitions such as brush order, writing pressure, and writing speed, the signature coordinate data, writing pressure, writing speed, etc. are acquired at predetermined time intervals from the start of signature to the end of signature. As a result, the quantified data is acquired. These data can reinforce the evidence of the signature text image.

When the signature information tapping the "OK" button in the signature line 13e by the signer and the signature is completed, the signature information acquisition means 10e saves the touch operation display 13 screen including the signed character as a signature character image, and saves the server as a signature character image. It is transmitted to the device 3.

When the "OK" button in the signature line 13e is touched, the settlement control means 10f displays the prepaid amount based on the reservation information on the touch operation display 13, and the customer can pay either cash or a credit card. You will have a choice. Then, the settlement control means 10f controls the credit card reading terminal 15, the coin processing device 16, or the bill processing device 17 according to the selected payment method to perform the settlement processing of the advance payment. In addition, the settlement control means 10d also performs settlement processing of the additional settlement amount generated after check-in.

After the prepaid settlement is completed, the room key management means 10g inquires the server device 3 of the reservation number read by the passport reader 14, and causes the card key processing unit 18 to issue a card key based on the received room number information. The card key is provided with a magnetic recording unit on the back surface thereof, and the card key processing unit 18 writes the room number information sent from the room key management means 10e to the magnetic recording unit, creates a card key, and issues the card key. Issued from the receiving port 26.

As a result, when the card key processing unit 18 reads the room number information from the card key returned from the card key issuing / receiving port 26 by the customer at the time of check-out, the above-mentioned settlement control means 10f is added. When the settlement amount is inquired to the server device 3 and the additional settlement amount is returned, the settlement process is performed for this amount.

Next, the server device 3 will be described with reference to FIG. The server device 3 provides the availability information of the guest room of the hotel on the communication network 5, and receives the reservation application information from the customer terminal device 6 based on the availability information, and when the reservation application information is received, the server device 3 receives the reservation application information. A mail server 32 that sends a reception confirmation mail to the customer terminal device 6 and a management server 33 that manages operations in the hotel are provided.

The management server 33 is a terminal device 30 (the example shown in the figure is a restaurant terminal) and a LAN 4 such as a payment terminal 2 or a restaurant terminal that manages food and drink charge data at a restaurant in a hotel, for example. It has a reservation management means 33a, an accommodation information management means 33b, an accommodation price charge management means 33c, and a database 33d.

The reservation management means 33a sends the availability information of the guest room to the Web server 31, and the Web server 31 creates a Web page so that the availability information can be viewed on the browser. The Web server 31 creates in advance a Web page of reservation screen information for the customer to input necessary items for the reservation application. Therefore, when the customer accesses the Web server 31, vacant room information on a monthly basis is displayed on the screen of the customer terminal device 6, for example, as shown in FIG. 7, and when a date with vacant rooms is selected, the screen is displayed. Is switched to the reservation screen, the necessary items are filled in by the customer, and the information is transmitted to the Web server 31. Although not shown, the customer inputs the accommodation date, the number of guests, the accommodation plan including breakfast, the address (nationality), and the e-mail address on this reservation screen.

As a result, the reservation management means 33a assigns a reservation number for the reservation reception and stores the reservation information entered in the reservation screen in association with the reservation number in the database 33d as shown in FIG. In addition, the reservation management means 33a determines the guest room, associates it with the reservation number, stores the ID information of the guest room in the database 33d, and sends the updated vacant room information to the Web server 31. The ID information is, for example, a room number, and will be described below with the room number. Then, the mail server 32 sends a QR code representing the reservation number by e-mail to the e-mail address included in the reservation information. Therefore, the customer can confirm that the reservation has been completed by receiving the e-mail.

When the reservation number read by the passport reader 14 is transmitted from the settlement terminal 2, the accommodation information management means 33b checks the reservation number stored in the database 33d to confirm the presence or absence of the reservation. If there is a reservation, the check-in process by the guest information acquisition means 10b is permitted by transmitting the room number stored in the database 33d in association with the reservation number to the settlement terminal 2.

Then, the accommodation information management means 33b is an image of the guest information acquired by the guest information acquisition means 10b, the handwriting information acquired by the handwriting information detection means 10d, and the signature character image acquired by the signature information acquisition means 10e. The file IMG1 and the image file IMG2 of the face photograph of the customer who received the reception taken by the camera 19 are stored in the database 33d in association with the reservation number. Therefore, the database 33d stores the accommodation card as an electronic file. Then, in the present embodiment, the management server 33 having the function of the accommodation information management means 33b further receives the guest information, the signature character image, the handwriting information, and the face of the customer who received the reception for each customer who received the reception. It is a host computer that stores images in the database 33d.

When the reservation number based on the QR code is transmitted from the settlement terminal 2, the charge management means 33c calculates the prepayment amount based on the reservation content and transmits the prepayment amount to the settlement terminal 2. After check-in, price information generated by the customer using each facility or facility in the hotel, for example, food and drink charges at the restaurant, is sent from the restaurant terminal 6 to the charge management means 33c together with the customer's room number information. Therefore, at the time of check-out, the charge management means 33c calculates an additional settlement amount from the price information generated after check-in sent by the customer's room number, and transmits this additional settlement amount to the settlement terminal 2. To do.

The processing procedure of the reception system 1 having the above configuration will be described in detail with reference to FIGS. 9 to 11.

First, when the customer terminal device 6 accesses the website opened by the Web server 31 of the server device 3 (step S01), a web page of hotel guest room availability information is sent and displayed on the customer terminal device 6. (Step S02).

The customer checks the vacancy status, and if there is a vacancy on the scheduled accommodation date, specifies this date (step S03). By designating the accommodation date, the Web page of the reservation screen is sent from the Web server 31 to the customer terminal device 6 and displayed (step S04). Then, the customer inputs and transmits the reservation information such as the number of nights, the number of people staying, the accommodation plan, and the e-mail address (step S05).

When the reservation information is sent to the Web server 3, the reservation management means 33a of the management server 33 assigns a reservation number and stores the reservation information together with the reservation information in the database 33d (step S06). At this time, the reservation management means 33a determines the guest room to be provided to the customer, and stores this room number in the database 33d in association with the reservation information.

Then, the mail server 32 sends an e-mail to the e-mail address included in the entered reservation information with the QR code representing the reservation number (step S07). Then, the QR code is saved in the customer terminal device 6 (step S08), while the reservation management means 33a updates the vacant room information and completes the accommodation reservation (step S09).

As shown in FIG. 12, the settlement terminal 2 displays an initial screen for selecting either check-in or check-out processing on the operation screen of the touch operation display 13 during standby. Then, when the customer selects "check-in" from the initial screen of the touch operation display 13 of the check-in terminal 2, the check-in process is performed by the check-in terminal 2.

In the check-in process, when the QR code sent by e-mail to the customer is held over the passport reader 14, the reservation confirmation means 10a inquires the management server 33 of the reservation number shown in the QR code. (Step S10).

In response to this inquiry, the management server 33 searches for the corresponding reservation number from the database 33d by the reservation management means 33a (step S11), and inquires about the room number and the reservation information stored in association with the searched reservation number. It is transmitted to the settlement terminal 2 (step S12).

When the guest information acquisition means 10b of the settlement terminal 2 receives these information and confirms that there is a reservation, the camera 19 is operated to take a photograph of the customer's face from the front (step S13). Then, the guest information acquisition means 10b determines whether or not the guest is a foreigner from the reservation information (step S14), and if the guest information acquisition means 10b is not a foreigner, proceeds to step S20 described later. When the customer is a foreigner, the touch operation display 13 is instructed to set the page surface on which the personal information of the holder of the passport P and the personal photograph are displayed on the reading unit of the passport reader 14. Then, when the passport P is set in the reading unit, the imaging unit 141 photographs the page surface and sends this image to the control unit 140 (step S15).

On the other hand, the IC reader unit 142 of the passport reader 14 sends a read signal to the passport P by RFID communication, and operates to read the personal information related to the holder of the passport P from the IC chip embedded in the passport P. Then, the IC reader unit 142 sends the personal information read from the IC chip to the control unit 140. At this time, the control unit 140 determines whether or not the personal information read from the IC reader unit 142 is sent to the passport P. It is determined whether or not the IC chip is attached (step S16).

When the personal information is sent from the IC reader unit 142, the control unit 140 determines that the passport P has an IC chip (“YES” in step S16), and then receives the personal information sent from the IC chip. The photographed image of the passport P sent from the imaging unit 141 is collated with the personal information described on the passport surface read by the OCR function (step S17), and the passport P is determined by whether or not both personal information match. (Step S19).

However, when the personal information is not sent from the IC reader unit 142, the control unit 140 determines that the passport P does not have an IC chip (“NO” in step S16), and the camera 19 takes a picture of the customer. The face photograph is collated with the face photograph of the passport included in the photographed image of the passport P (step S18), and the authenticity of the passport P is determined based on whether or not they are the same person (step S19).

When the passport reader 14 determines that the passport P is fake, the settlement terminal 2 ends the operation, but when the passport P is determined to be true, the guest information acquisition means 10b displays the guest information on the touch operation display 13. The input screen 13a of the above is displayed, and the accommodation information input by the customer is acquired (step S20). Subsequently, when the "Signature / Payment" selection button 13d on the input screen 13a is touched, the handwritten character display means 10c of the settlement terminal 2 displays the signature line 13e, and the customer uses the touch pen to display the signature field 13e. The touch operation display 13 is controlled so as to display the trajectory of the signature to be handwritten in the signature field 13e. At this time, the handwriting information detecting means 10d acquires handwriting information indicating transitions such as stroke order, writing pressure, and writing speed in the process of signing (step S21). Then, when the signature information acquisition means 10e taps the "OK" button in the signature line 13e at the end of the signature, the signature information acquisition means 10e acquires the character image of this signature (step S22).

At the end of the signature, the settlement terminal 2 calculates the prepaid amount from the number of nights and the number of guests and the accommodation plan of the reservation information sent from the reservation management means 33a by the settlement control means 10d, and displays the prepaid amount on the screen of the touch operation display 13. indicate. Then, the customer is asked to select either credit card payment or cash payment, and the prepaid amount is settled (step S23).

Specifically, the settlement control means 10d outputs a payment signal to the credit card reading terminal 15 so that payment processing by credit card is performed when payment by credit card is selected. As a result, the credit card reading terminal 15 performs the authorization (credit inquiry) of the credit card inserted into the credit card insertion slot 22 with the payment center 9 to perform payment processing, and sends the payment processing information to the settlement control means 10d. The settlement control means 10d controls the receipt printer 20 based on the payment processing information to issue a card sales slip together with the receipt.

On the other hand, when cash payment is selected, the settlement control means 10d calculates the inserted amount from the bills and coins inserted from the bill insertion / receiving port 23 and the coin insertion slot 24, and setstles the prepaid amount. In this case, if the total input amount exceeds the prepaid amount, the difference is paid out as change from the coin processing device 16 or the bill processing device 17 from the bill insertion / receiving port 23 or the change payout port 25. Then, after the settlement is completed, the settlement control means 10d controls the receipt printer 20 to issue a receipt.

When the settlement of the prepaid amount is completed, the settlement control means 10d manages the guest information and the character image and the handwriting information of the signature acquired by the guest information control means 10b, the signature information acquisition means 10c and the handwriting information detection means 10d, respectively. It is transmitted to the server 33 (step S24). Then, the accommodation information management means 33b stores these information in the database 33d in association with the reservation number (step S25).

Then, in the settlement terminal 2, the room key management means 10e records the room number information associated with the reservation number sent from the management server 33 in the magnetic recording unit of the card key after the prepaid settlement is completed. Then, the card key processing unit 18 is controlled so as to be sent from the card key issuing / receiving port 26, and the check-in process is completed (step S26).

Explaining the processing procedure at the time of check-out of the reception system 1, the customer selects "check-out" from the initial screen of the checkout terminal 2 and then inserts the card key into the card key issuing / receiving port 26 (step S30). When the card key processing unit 18 reads the room number recorded in the magnetic recording unit of the returned card key, the read settlement control means 10f transmits this room number information to the management server 33 and inquires about the additional settlement amount. (Step S32). Then, the room key management means 10g controls the card key processing unit 18 so as to erase the room number information recorded in the magnetic recording unit of the returned card key (step S33), and the settlement control means 10d makes an additional settlement. The amount is settled and the checkout process is completed (step S34).

The reception system 1 according to the present invention also displays a signature line 13e on the touch operation display 13 and detects handwriting information that quantifies changes in stroke order and changes in writing pressure in the process of handwriting input here. Then, it is saved in the database 33d together with the signature character image. Therefore, it will be a material to reinforce the proof of identity verification when the signature needs to be confirmed later.

Further, a passport reader 14 including an imaging unit 141 for capturing a display page of a photograph of the passport holder and personal information and an IC reader unit 142 is incorporated in the settlement terminal 2. The passport reader 14 collates the personal information read by the OCR function from the passport ticket image taken by the imaging unit 141 with the personal information stored in the IC chip of the passport read by the IC reader unit 142 by RFID communication. , The authenticity of the passport is automatically determined, and in the case of a passport that does not have an IC chip, the person's photo is recognized from the passport face image and taken with this person's photo and the camera 19 attached to the settlement terminal 2. The authenticity of the passport is automatically determined by collation with the person's photograph, and when the passport is genuine, the passport face image is saved in the database 33d together with the signature character image and the handwriting information. As a result, it is possible to confirm the passport and save the record, which is required for foreign guests, without any human intervention. Such a passport authenticity determination function may be provided to the CPU 10 by executing an operation program stored in the ROM.

Although the present invention has been described above with reference to the illustrated embodiments, the present invention is not limited to these illustrated embodiments. For example, in the reception system 1 of the present embodiment, the payment terminal 2 for settling the accommodation fee is used as the reception input terminal, but the touch input function that does not have the payment processing function and only accepts check-in. It may be a reception machine provided with a touch operation display having the above. In this case, the payment will be made by a separate payment machine or payment at the front desk.

1 Reception system 2 Payment terminal (reception input terminal)
13 Touch operation display 10b Guest information acquisition means 10c Handwriting character display means 10d Handwriting information detection means 10e Signature information acquisition means 14 Passport reader 140 Control unit 141 Imaging unit 142 IC reader unit 19 Camera 33 Management server (host computer)
33d database

Claims (3)

It is a reception system composed of a reception input terminal having a touch operation display having a touch input function, and a host computer connected to each of the reception input terminal and the user terminal device so as to be able to send and receive data.
The host computer
A reservation management means that manages reservation information transmitted from the user terminal device and issues a reservation number for the reservation application with a two-dimensional code.
A reservation confirmation means for confirming a reservation from the reservation number inquired from the reception input terminal, and
With
The reception input terminal is
A means for inquiring a reservation to the host computer with the reservation number indicated by the two-dimensional code presented by the user, and
A guest information acquisition means for acquiring guest information input by the user from the touch operation display when the confirmation of the reservation is obtained from the host computer.
A handwritten character display means for displaying the trajectory of handwritten characters drawn on the screen of the touch operation display on the same screen, and
A handwriting information detecting means for detecting handwriting information that quantifies changes in the stroke order of handwritten characters and changes in handwriting pressure.
A signature information acquisition means for saving the screen of the touch operation display displaying handwritten characters as a signature character image, and
A camera that takes a photo of the user's face,
With
The host computer associates the reservation number with the guest information sent from the reception input terminal together with the reservation information, the signature character image, the handwriting information, and the image data of the face photograph. A reception system characterized by storing in a database. The reception input terminal further includes a passport reader that acquires a passport face image including a photograph of the passport holder and personal information described in characters, and the photograph and the camera included in the passport face image are provided. The reception system according to claim 1, wherein the authenticity of the passport is determined by comparison with a photograph of the photographed face. The receiving input terminal is further provided with a passport reader for obtaining a passport Kenmen image including the person information described holder's photograph and character of passports, the passport reader the IC chip embedded in the passport It includes IC reader unit for reading the personal information of the holder of the passport, determining the authenticity of the passport by comparing the present human information read by the optical character recognition identity information the IC reader unit read from the passport Kenmen image The reception system according to claim 1 , wherein the reception system is characterized by the above.

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