JP2018190307A - Reception system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a reception system that facilitates later confirmation of a signer himself or herself on a signature input through a touch panel.SOLUTION: A settlement terminal of a reception input terminal equipped with a touch display 13 displays the trajectory of a handwritten character drawn on the screen of the touch display 13 by handwritten character display means 10c on the same screen. At this time, handwriting information detecting means 10d detects handwriting information in which a temporal change in a stroke order of the handwritten character and a change in pen pressure are quantified. When the signature is completed, signature information acquiring means 10e saves the screen of the touch display 13 displaying the handwritten character as a signature character image. A management server of a host computer stores the signature character image and the handwriting information in a database for each customer who has been accepted.SELECTED DRAWING: Figure 3

Description

  The present invention relates to a check-in reception system in a hotel or inn, and more particularly to a check-in reception system that requires a handwritten signature.

  In recent years, with the increasing number of foreign tourists in hotels, etc., the speed-up and simplification of check-in procedures has been demanded. If information technology (IT) can ensure safety and verify identity, The company is heading toward deregulation to expand services, such as allowing it to not be installed.

  From such a tendency, a system shown in Patent Document 1 is known as an electronic system for check-in. In this system, it has a touch panel having a touch input function provided in a check-in counter, an input customer information confirmation terminal and a server device connected to the touch panel via a network, and using the input customer information confirmation terminal, After the customer's individual information input to the touch panel is appropriately corrected by the front person in charge who is monitoring the display, it is stored in the server device as corrected customer information, and a customer database including a plurality of corrected customer information is formed. By having the database forming means, the customer check-in procedure is completed.

  Also, a system disclosed in Patent Document 2 is known as an electronic system for check-in. Patent Document 2 discloses a customer monitor that displays an input screen for a customer to input accommodation information and a signature, the situation of the customer monitor 10, input that the staff has confirmed the customer in person, and the input accommodation information and signature By providing a staff monitor that displays a management screen that displays the contents, etc., it is possible to ensure that the customer's signature input by the customer and the customer's confirmation of the customer in person are performed. is there

Japanese Patent No. 6091536 JP 2014-235540 A

  Such computerization of check-in means that if a customer prepares multiple touch panels by manually filling out a paper check-in registration card and filling in the necessary information on the touch panel, the customer can check-in counters. Quick check-in procedures can be performed without lining up. Also, the hotel has an advantage that the space for storing a huge amount of paper registration cards can be omitted by digitizing the check-in registration card.

  However, when the signature is handwritten on the touch panel, the signature of the signer is not expressed as much as the handwritten signature on the paper, and the signature of the paper is required when it is necessary to verify the identity later. It becomes difficult compared.

  In view of the above, an object of the present invention is to provide a reception system in which a signature input by a touch panel can be easily confirmed later by the signer.

  In order to achieve the above object, a reception system comprising a reception input terminal having a touch operation display having a touch input function and a host computer connected to the reception input terminal so as to be able to transmit and receive data. The reception input terminal includes a handwritten character display means for displaying a locus of handwritten characters drawn on the screen of the touch operation display on the same screen, and a temporal change or a change in writing pressure of the stroke order of the handwritten characters. Handwriting information detection means for detecting digitized handwriting information; and signature information acquisition means for saving a screen of the touch operation display displaying handwritten characters as a signature character image, wherein the host computer accepts The signature character image and the handwriting information are stored in a database for each customer who visits.

  The reception input terminal further includes a passport reader that obtains a passport ticket image including a passport photograph and personal information described in text, and the host computer stores the passport ticket image for each customer. By storing in the database, passport records of foreign guests can be stored electromagnetically.

  Here, the passport reader includes an IC reader unit that reads data stored in an IC chip embedded in the passport, and the identity information read by the IC reader unit and the passport read from the passport ticket image The authenticity of the passport can be determined by collating with the personal information.

  In addition, a camera that captures the face image of the customer to be received can be provided, and the authenticity of the passport can be determined by collating the personal image of the owner included in the passport ticket image with the face image. Accordingly, it is possible to determine the authenticity of a passport that does not include an IC chip.

  Then, if the host computer stores the face image of the customer to be received in the database according to the customer together with the signature character image and the handwriting information, the reception system that confirms the identity of the person who performed the accommodation procedure later Is provided.

  The host computer is configured to manage a reservation by issuing a reservation number in response to a customer reservation application, and the reception input terminal receives the reservation number when the reservation number is input. It is recommended that you confirm the reservation by contacting. In this case, the host computer may issue the reservation number with a two-dimensional code in response to a customer reservation application, and the reception input terminal may read the reservation number of the two-dimensional code with the passport reader.

  According to the reception system of the present invention, when the signature is handwritten on the touch panel, the handwriting information is stored in the record together with the signature image, so that the identity of the customer who has received the reception later is accurate. In particular, Japanese signatures are said to be relatively easy to counterfeit compared to foreign language signatures, but it is difficult and effective to counteract changes in stroke order and pressure.

The block diagram of the reception system concerning this invention is shown. The appearance explanatory drawing of a payment terminal is shown. 1 shows a block diagram of an electrical configuration of a payment terminal of a reception system according to the present invention. Explanatory drawing of the input screen of the guest information displayed on the screen of the touch operation display of a payment terminal is shown. An explanatory view of a signature input screen displayed on the screen of the touch operation display of the checkout terminal is shown. An explanatory view of a state in which a passport to be read by a passport reader is set is shown. The explanatory view of the vacant room information display screen displayed on the screen of a customer's terminal device at the time of reservation is shown. The typical explanatory view of the data composition stored in the database of a server apparatus is shown. The processing procedure at the time of the reservation in the reception system concerning this invention is shown with a timing chart. The processing procedure at the time of check-in in the reception system according to the present invention is shown in a timing chart. Following FIG. 10A, a processing procedure at the time of check-in in the reception system according to the present invention is shown in a timing chart. The processing procedure at the time of check-out in the reception system according to the present invention is shown in a timing chart. The explanatory view of the initial screen of the touch operation display of the settlement terminal is shown.

  FIG. 1 is a block diagram schematically showing an embodiment of a reception system according to the present invention.

  A reception system 1 according to an embodiment of the present invention includes a payment terminal 2 that is a reception input terminal for a reception operation by a hotel customer, and a local area network (LAN) that can exchange data with the payment terminal 2. 4 and the server apparatus 3 connected by 4. It is preferable to arrange a plurality of payment terminals 2 depending on the scale of the hotel.

  The server device 3 is connected to a terminal device 6 of a customer who uses the hotel via a communication network 5 such as the Internet, a telephone line, or a mobile communication network so that data can be transmitted and received. The customer terminal device 6 is preferably another portable terminal device such as a notebook PC (personal computer), a tablet PC, a smartphone, or a mobile phone.

  FIG. 2 is an external view of the checkout terminal 2, and a passport reader 14 is arranged on the flat portion above the front panel serving as a customer service surface, so that the operator can easily perform a touch operation below the passport reader 14. A touch operation display 13 is disposed on the inclined portion inclined toward the customer service side. A camera 19 is disposed above the inclined portion at a position where a face photograph from the front of the operator can be taken. The camera 19 may be either a still camera or a video camera. A credit card insertion slot 22, a bill insertion slot 23, a coin insertion slot 24, a change payment slot 25, a card key issuance / receipt slot 26, etc. are arranged in the vertical portion of the front panel connected to the lower end of the inclined portion. Yes. The credit card insertion port 22 also serves as a receipt issuing port.

  FIG. 3 shows the electrical connection of each part constituting the checkout terminal 2. First, a CPU 10 that controls various processes is provided. The CPU 10 stores a ROM 11 that stores fixed data such as an operation program, a RAM 12 that stores variable data, a touch operation display 13, a passport reader 14, Credit card reading terminal 15 that performs credit settlement, coin processing device 16, bill processing device 17, and card key processing that accepts lending and return of room keys (hereinafter referred to as "card keys") using card-type keys A unit 18, a camera 19, a receipt printer 20, and a communication unit 21 are connected.

  The passport reader 14 includes an imaging unit 141 and an IC reader unit 142 that communicates with an IC chip embedded in the passport by low-power IC communication (RFID). The control unit 140 that controls these includes an optical character recognition. It has a function (OCR function), an image recognition function, and a reading function of a two-dimensional code such as a QR (Quick Response) code (registered trademark). The passport reader 14 captures a display page of the photograph of the passport holder and the personal information by the image capturing unit 141, recognizes the passport photo from the captured passport ticket surface image by the image recognition function of the control unit 140, and performs OCR. The identity information is read by the function.

  The credit card reading terminal 15 is also directly connected to the external payment center 9 via the communication network 5, and inquires authorization of the read credit card information through communication with the payment center 9 to make a credit inquiry.

  The CPU 10 executes the operation program stored in the ROM 11 to execute the reservation confirmation means 10a, the guest information acquisition means 10b, the handwritten character display means 10c, the signature information acquisition means 10e, the handwriting information detection means 10d, and the settlement control means 10f. Each function of the room key management means 10g is realized. Each function will be described below.

  The reservation confirmation unit 10 a inquires of the server device 3 about the reservation number through the communication unit 21 when the imaging unit 141 of the passport reader 14 reads the QR code indicating the reservation number for check-in. When the reservation confirmation is obtained from the server device 3, the checkout terminal 2 can perform a check-in procedure by the customer. In this case, the control unit 140 of the passport reader 14 images the QR code by the imaging unit 141 in accordance with an instruction from the reservation confirmation unit 10a, and transmits the read reservation number to the reservation confirmation unit 10a.

  The guest information acquisition means 10b displays an input screen 13a that allows the customer to input guest information, which is information that the customer should present to the hotel, on the touch operation display 13, and acquires the input guest information. FIG. 4 shows an example of this input screen, in which an input field for inputting guest information such as the name of a companion is displayed together with personal information such as name, telephone number, and address (nationality). The guest information acquisition unit 10b displays a character input keypad when the input box in the input field is touched, and displays a numeric keypad when the telephone number text box is touched. Since the figure shows a time when a telephone number is input, a numeric keypad 13b is displayed.

  At this time, the guest information acquisition unit 10b also displays the reservation content confirmation column 13c in the operation screen 131. In the reservation content confirmation column 13c, the reservation information transmitted from the server device 3 by making an inquiry with the QR code read by the reservation confirmation means 10a with the passport reader 14 is displayed.

  In addition, when the guest information acquisition unit 10b determines that the person is a foreigner from the reservation information, the guest information acquisition unit 10b operates the passport reader 14 and guides the touch operation display 13 to set the passport to the reading unit of the passport reader 14. indicate.

  When the passport P is set in the reading unit as shown in FIG. 6, the control unit 140 reads the issued country, passport number, first name, last name, and the like read from the written image using the OCR function from the image captured by the imaging unit 141. The identity of the passport P is determined by determining whether the identity information such as nationality matches the identity information stored in the IC chip of the passport P read by the IC reader unit 142 through RFID communication. On the other hand, when the IC reader unit 142 cannot read data from the passport P, it is a passport without an IC chip. Therefore, the control unit 140 determines whether the camera 19 and the face photograph of the owner included in the photographed image of the passport P The authenticity of the passport P is determined by comparing with the photographed image to determine whether it matches the person.

  When the “signature / payment” selection button 13d on the input screen 13a is touched, the handwritten character display means 10c displays the signature column 13e in an overlapping manner as shown in FIG. As the signature is performed, the character trajectory of the signature is displayed. The signature is input by handwriting with a touch pen provided in the main body of the checkout terminal 2, but this touch pen may be used when inputting the guest information.

  The handwriting information detection unit 10 d detects handwriting information obtained by quantifying a temporal change in writing order and a change in writing pressure when handwriting is performed on the touch operation display 13, and transmits the detected handwriting information to the server device 3. The handwriting information is data indicating transitions such as stroke order, writing pressure, and writing speed, so the signature coordinate data, writing pressure, writing speed, etc. are acquired at predetermined time intervals from the start of the signature to the end of the signature. Thus, the digitized data is acquired. These data can reinforce the evidence of the signature character image.

  When the signer finishes the signature by tapping the “OK” button in the signature field 13e by the signer, the signature information acquisition unit 10e saves the touch operation display 13 screen including the signed character as a signature character image, and Transmit to device 3.

  When the “OK” button in the signature field 13e is touched, the checkout control means 10f displays a prepaid amount based on the reservation information on the touch operation display 13, and the customer can pay either cash or credit card. Will choose. Then, the settlement control means 10f controls the credit card reading terminal 15, the coin processing device 16 or the banknote processing device 17 according to the selected payment method, and performs the settlement processing for the advance payment. Further, the settlement control means 10d also performs a settlement process for an additional settlement amount generated after check-in.

  The room key management means 10g inquires of the server device 3 about the reservation number read by the passport reader 14 after the prepaid settlement, and causes the card key processing unit 18 to issue a card key based on the received room number information. The card key has a magnetic recording unit on the back surface thereof, and the card key processing unit 18 writes the room number information sent from the room key management means 10e into the magnetic recording unit, creates a card key, and issues the card key. Issued from the receiving port 26.

  As a result, at the time of check-out, the above-described payment control means 10f reads the room number information from the card key returned from the card key issue / reception port 26 by the customer and adds corresponding to this. When the settlement amount is inquired to the server device 3 and the additional settlement amount is returned, the settlement processing is performed on this amount.

  Next, the server device 3 will be described with reference to FIG. The server device 3 provides hotel room occupancy information on the communication network 5 and receives the reservation application information from the customer terminal device 6 based on the vacancy information, and when receiving this reservation application information, A mail server 32 that transmits an acceptance confirmation mail to the customer terminal device 6 and a management server 33 that manages the business in the hotel are provided.

  The management server 33 is installed in the settlement terminal 2 or in the hotel, for example, each terminal device 30 (such as a restaurant terminal in the illustrated example) such as a restaurant terminal that manages eating and drinking price data in a restaurant in the hall, and the LAN 4. And has a reservation management means 33a, accommodation information management means 33b, accommodation price charge management means 33c, and database 33d.

  The reservation management unit 33a sends the room availability information to the Web server 31, and the Web server 31 creates a Web page so that the availability information can be viewed on the browser. The Web server 31 creates in advance a reservation page information Web page for the customer to input items necessary for the reservation application. Therefore, when the customer accesses the Web server 31, when the vacant room information is displayed on the screen of the customer terminal device 6 as shown in FIG. 7, for example, as shown in FIG. Is switched to the reservation screen, and necessary items are entered by the customer and transmitted to the Web server 31. Although not shown in the figure, the reservation date, the number of guests, the accommodation plan including breakfast, etc., and the address (nationality) / email address are input by the customer.

  As a result, the reservation management means 33a assigns a reservation number to the reservation reception and stores the reservation information entered in the reservation screen in association with the reservation number in the database 33d as shown in FIG. In addition, the reservation management means 33a determines a guest room, associates it with a reservation number, stores the ID information of this guest room in the database 33d, and sends the updated vacant room information to the Web server 31. The ID information is, for example, a room number, and will be described below as a room number. Then, the mail server 32 sends a QR code representing this reservation number to the mail address included in the reservation information. Therefore, the customer can confirm that the reservation has been established by receiving the mail.

  When the reservation number read by the passport reader 14 is transmitted from the payment terminal 2 to the accommodation information management means 33b, the accommodation information management means 33b compares the reservation number stored in the database 33d to confirm whether there is a reservation. If there is a reservation, the room number stored in the database 33d in association with this reservation number is transmitted to the settlement terminal 2, thereby permitting the check-in process by the guest information acquisition means 10b.

  Then, the accommodation information management means 33b obtains the guest information acquired by the guest information acquisition means 10b by the check-in procedure, the handwriting information acquired by the handwriting information detection means 10d, and the signature character image acquired by the signature information acquisition means 10e. The file IMG1 and the image file IMG2 of the customer's face photograph taken by the camera 19 are stored in the database 33d in association with the reservation number. Therefore, the database 33d stores the accommodation card as an electronic file. And in this embodiment, the management server 33 provided with the function of the accommodation information management means 33b provides the guest information, signature character image, handwriting information, and the face of the customer who received the reception for each customer who received the reception. The host computer stores the image in the database 33d.

  When the reservation number based on the QR code is transmitted from the payment terminal 2, the fee management means 33 c calculates a prepayment amount based on the reservation content and transmits the prepayment amount to the payment terminal 2. Price information generated when the customer uses each facility and facility in the hotel after check-in, for example, food and drink at a restaurant, is sent from the restaurant terminal 6 to the charge management means 33c together with the customer's room number information. Therefore, the fee management means 33c calculates the additional settlement amount from the price information generated after the check-in sent by the customer's room number at the time of checkout, and transmits this additional settlement amount to the settlement terminal 2. To do.

  The processing procedure of the reception system 1 having the above configuration will be described in detail with reference to FIGS. 9 to 11.

  First, when the customer terminal device 6 accesses a website established by the web server 31 of the server device 3 (step S01), a web page of hotel room availability information is sent and displayed on the customer terminal device 6. (Step S02).

  The customer checks the vacant room status, and if there is a vacant room on the scheduled stay date, designates this day (step S03). By designating the accommodation date, a web page of a reservation screen is sent from the web server 31 to the customer terminal device 6 and displayed (step S04). Then, reservation information such as the number of nights, the number of nights, a night plan, and an e-mail address is input and transmitted by the customer (step S05).

  When the reservation information is sent to the Web server 3, the reservation management means 33a of the management server 33 assigns a reservation number and stores it in the database 33d together with this reservation information (step S06). At this time, the reservation management means 33a determines the guest room to be provided to this customer, and also stores this room number in the database 33d in association with the reservation information.

  Then, the mail server 32 transmits the QR code representing the reservation number to the mail address included in the input reservation information (step S07). The QR code is stored in the customer terminal device 6 (step S08), while the reservation management means 33a updates the vacant room information and completes the accommodation reservation (step S09).

  In the standby state, the checkout terminal 2 displays an initial screen for selecting either check-in or check-out processing on the operation screen of the touch operation display 13, as shown in FIG. Then, when the customer selects “check-in” from the initial screen of the touch operation display 13 of the check-in terminal 2, the check-in terminal 2 performs check-in processing.

  In the check-in process, the checkout terminal 2 makes an inquiry to the management server 33 for the reservation number indicated in the QR code when the QR code transmitted to the customer by mail is passed over the passport reader 14. (Step S10).

  In response to this inquiry, the management server 33 searches the reservation management means 33a for the corresponding reservation number from the database 33d (step S11), and makes an inquiry about the room number and the reservation information stored in association with the searched reservation number. To the settlement terminal 2 (step S12).

  When the guest information acquisition means 10b of the checkout terminal 2 receives these information and confirms that there is a reservation, it operates the camera 19 to take a photograph of the customer's face from the front (step S13). And the guest information acquisition means 10b discriminate | determines whether it is a foreigner from reservation information (step S14), and when it is not a foreigner, it progresses to step S20 demonstrated later. When the customer is a foreigner, a guidance display is displayed on the touch operation display 13 so as to set a page surface on which the personal information of the owner of the passport P and the personal photograph are displayed on the reading unit of the passport reader 14. When the passport P is set in the reading unit, the imaging unit 141 captures this page surface and sends this image to the control unit 140 (step S15).

  On the other hand, the IC reader unit 142 of the passport reader 14 sends a read signal to the passport P by RFID communication, and operates to read the personal information related to the owner of the passport P from the IC chip embedded in the passport P. Then, the IC reader unit 142 sends the personal information read from the IC chip to the control unit 140. At this time, the control unit 140 determines whether the passport P is determined by whether or not the personal information read from the IC reader unit 142 is sent. It is determined whether or not an IC chip is attached (step S16).

  When the identity information is sent from the IC reader unit 142, the control unit 140 determines that the passport P has an IC chip (“YES” in step S16), and then the identity information sent from the IC chip, The identity information described on the passport surface read by the OCR function is collated from the photographed image of the passport P sent from the imaging unit 141 (step S17), and the passport P is determined by whether or not both identity information matches. Is determined (step S19).

  However, when the identity information is not sent from the IC reader unit 142, the control unit 140 determines that the passport P does not have an IC chip (“NO” in step S16), and the control unit 140 receives the photograph taken by the camera 19 The face photograph and the passport face photograph included in the photographed image of the passport P are collated (step S18), and the authenticity of the passport P is determined based on whether or not they are the same person (step S19).

  When the passport P is determined to be 贋 by the passport reader 14, the checkout terminal 2 ends its operation, but when the passport P is determined to be true, the guest information acquisition means 10 b displays the guest information on the touch operation display 13. Is displayed and the accommodation information input by the customer is acquired (step S20). Subsequently, when the “signature / payment” selection button 13d on the input screen 13a is touched, the handwritten character display means 10c of the checkout terminal 2 displays the signature field 13e, and the customer uses the touch pen. The touch operation display 13 is controlled so as to display the locus of the signature input by handwriting in the signature column 13e. At this time, the handwriting information detection means 10d acquires handwriting information indicating transitions such as the writing order, writing pressure, and writing speed in the process of signature (step S21). Then, when the “OK” button in the signature column 13e is tapped at the end of the signature, the signature information acquisition unit 10e acquires the character image of the signature (step S22).

  Upon completion of the signature, the checkout terminal 2 calculates the prepaid amount from the number and number of stays of the reservation information sent from the reservation management means 33a and the stay plan by the checkout control means 10d, and displays it on the screen of the touch operation display 13. indicate. Then, the customer selects either credit card payment or cash payment, and performs a settlement process for the prepaid amount (step S23).

  Specifically, the settlement control unit 10d outputs a settlement signal to the credit card reading terminal 15 so as to perform a settlement process with a credit card when payment with a credit card is selected. As a result, the credit card reading terminal 15 performs an authorization process (credit inquiry) of the credit card inserted into the credit card insertion slot 22 with the settlement center 9 and performs settlement processing, and sends settlement processing information to the settlement control means 10d. The settlement control means 10d controls the receipt printer 20 based on the settlement processing information to issue a card sales slip together with the receipt.

  On the other hand, when cash payment is selected, the settlement control means 10d calculates the amount of money inserted from the bills and coins inserted from the bill insertion slot 23 and the coin insertion slot 24, and settles the advance payment amount. In this case, when the total input amount exceeds the prepaid amount, the difference is paid out from the coin processing device 16 or the bill processing device 17 as a change from the banknote insertion receiving port 23 or the change dispensing port 25. After the settlement, the settlement control means 10d controls the receipt printer 20 to issue a receipt.

  When the settlement of the prepayment amount is completed, the settlement control unit 10d manages the guest information and signature character images and handwriting information acquired by the guest information control unit 10b, the signature information acquisition unit 10c, and the handwriting information detection unit 10d, respectively. It transmits to the server 33 (step S24). And the accommodation information management means 33b matches these information with a reservation number, and stores them in the database 33d (step S25).

  In the payment terminal 2, the room key management means 10e records the room number information associated with the reservation number sent from the management server 33 in the magnetic recording part of the card key after the prepaid payment is completed. Then, the card key processing unit 18 is controlled so as to be sent out from the card key issuing / receiving port 26, and the check-in process is completed (step S26).

  The processing procedure at the time of check-out of the reception system 1 will be described. After the customer selects “check-out” from the initial screen of the checkout terminal 2, the customer inserts the card key into the card key issue / reception port 26 (step S30). When the card key processing unit 18 reads the room number recorded in the magnetic recording section of the returned card key, the read settlement control means 10f sends this room number information to the management server 33 to inquire about the additional settlement amount. (Step S32). Then, the room key management means 10g controls the card key processing unit 18 so as to erase the room number information recorded in the magnetic recording section of the returned card key (step S33), and the settlement control means 10d performs additional settlement. The checkout process is completed after the amount is settled (step S34).

  The reception system 1 according to the present invention displays a signature field 13e on the touch operation display 13, and also detects handwriting information obtained by quantifying a temporal change in stroke order and a change in writing pressure in the process of handwriting input. Then, it is stored in the database 33d together with the signature character image. Therefore, when it becomes necessary to confirm the signature later, it becomes a material that reinforces the evidence of identity verification.

  Further, a passport reader 14 including an imaging unit 141 that captures a display page of a passport holder's photograph and personal information and an IC reader unit 142 is incorporated in the checkout terminal 2. The passport reader 14 collates the personal information read by the OCR function from the passport ticket image photographed by the imaging unit 141 with the personal information stored in the IC chip of the passport read by the IC reader unit 142 by RFID communication. Authenticates the passport automatically, and in the case of a passport that does not have an IC chip, the identity photograph is recognized from the passport ticket image, and the identity photograph and the camera 19 attached to the checkout terminal 2 are taken. Passport authentication is automatically performed by collation with the person's photograph. If the passport is authentic, the passport face image is stored in the database 33d together with the signature character image and handwriting information. As a result, it is possible to confirm the passport and save the record as required by foreign guests without any human intervention. Such a passport authenticity determination function may be provided to the CPU 10 by executing an operation program stored in the ROM.

  Although the present invention has been described above with reference to the illustrated embodiments, it is not limited to these illustrated embodiments. For example, in the reception system 1 of the present embodiment, as the reception input terminal, the settlement terminal 2 that settles the accommodation fee is used, but there is no settlement processing function, and the touch input function that only accepts check-in. It may be a reception machine provided with a touch operation display having In this case, the settlement is performed by payment at a separate settlement machine or front desk.

1 reception system 2 payment terminal (reception input terminal)
DESCRIPTION OF SYMBOLS 13 Touch operation display 10b Guest information acquisition means 10c Handwritten character display means 10d Handwriting information detection means 10e Signature information acquisition means 14 Passport reader 140 Control part 141 Imaging part 142 IC reader part 19 Camera 33 Management server (host computer)
33d database

Claims (8)

A reception system comprising a reception input terminal having a touch operation display having a touch input function, and a host computer connected to the reception input terminal so as to be able to transmit and receive data,
The reception input terminal is
Handwritten character display means for displaying a locus of handwritten characters drawn on the screen of the touch operation display on the same screen;
Handwriting information detecting means for detecting handwriting information obtained by quantifying a change in a writing order over time and a change in writing pressure of the handwritten characters;
Signature information acquisition means for storing a screen of the touch operation display displaying a handwritten character as a signature character image;
With
The host computer stores the signature character image and the handwriting information in a database for each customer who has received a reception. The reception input terminal further includes a passport reader for acquiring a passport ticket image including a passport holder's photograph and personal information described in text,
The reception system according to claim 1, wherein the host computer stores the passport ticket image in the database for each customer.   The passport reader includes an IC reader unit that reads data stored in an IC chip embedded in the passport, and the personal information read by the IC reader unit and the personal information described in the passport read from the passport face image The acceptance system according to claim 2, wherein authenticity of the passport is determined by comparison with. Equipped with a camera that captures facial images of customers
The reception system according to claim 3, wherein the host computer stores the face image in the database for each customer.   3. The camera according to claim 2, further comprising a camera that captures a face image of a customer to be received, wherein the authenticity of the passport is determined by comparing the photograph and the face image included in the passport ticket image. Reception system.   The reception system according to claim 5, wherein the host computer stores the face image in the database for each customer who has received the reception.   The host computer issues a reservation number in response to a customer reservation application and manages the reservation. When the reservation input is input, the reception input terminal inquires the reservation number of the host computer for the reservation number. The reception system according to claim 1, wherein confirmation is performed.   The host computer issues a reservation number to the customer's reservation application and manages the reservation, and also issues the reservation number with a two-dimensional code to the customer, and the reception input terminal is acquired by the passport reader 7. The reception system according to claim 2, wherein a reservation number is confirmed by inquiring of the reservation number indicated by the two-dimensional code image to the host computer.

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